Directors, Refer Tech Mahindra Annual Repor
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Collaborate We create opportunities for clients, We collaborate with clients, academia, eco-system partners, communities, and the wider players and start-ups for business solutions, enabling stakeholder fraternity to ‘Rise’ above our clients to Run their business better, Change faster limiting circumstances and thrive in and Grow greater by creating new revenue streams. a constantly changing world. Change Co-innovation and co-creation, together, enable us to that is powered by the intelligent quickly deliver disruptive impact for our customers. symphony of technology and humans Read more on page 22 designing innovative and sustainable experiences for the new world order. At Tech Mahindra, our holistic solutions simplify digital transformation and ensure agile service delivery. We foster a culture Connect of innovation to deliver appropriate Experiences are delivered through the interplay technology solutions to new and of process re-imagination, design, innovation and existing clients that result in better digital technologies. Connectedness is our core business outcomes. We synergise strength. With automation, we enable clients to among offerings, leading to superior better engage with their customers across the business value for clients, supported customer lifecycle and offer the right experience, by best-in-class technology. integrated with next-gen technology. As part of the TechMNxt charter, we invest significantly in reskilling Leveraging a global ecosystem of our people to create a future-ready workforce. partners, we deliver industry-leading Read more on page 24 value to our clients; while promoting a culture of digital responsibility. Change Our digital go-to market strategy revolves around solving customers’ business issues. As a global digital transformation provider, we help businesses adapt to the fast-changing digital landscape with scalable, replicable and sustainable outputs and outcomes. We are happy to contribute to the vibrant digital revolution, which is constantly enriching and redefining the way we imagine life on the planet. We see ourselves playing an even larger transformative role by capitalising on our dominant position in Technologies of the Future. Read more on page 26 Contents 02 12 18 Corporate Year in Strategic Identity Review Review 02 About Tech Mahindra 12 Key performance indicators 18 Operating environment 06 Service oerings 14 MD & CEO’s Message 20 Strategy for growth 08 Industries we serve 16 Awards and accolades 22 Collaborate 10 Global presence 17 Last 3-year performance 24 Connect 26 Change 28 38 148 ESG Statutory Financial Performance Reports Statements 28 Environment 39 Corporate Information 149 Standalone 30 Social 40 Directors’ Report 233 Consolidated 36 Governance 100 Corporate Governance Report 120 Management Discussion and Analysis 136 Business Responsibility Report About Tech Mahindra Delivering sustainable digital transformation We represent the bold, new, disruptive digital era, We are a leading global enabler of digital offering innovative and customer-centric services and transformation, consulting and business solutions to integrate technology with businesses more re-engineering services and solutions. Part of the meaningfully and innovatively. Our core operation eminent Mahindra Group, we are a $ 5.2 Billion has been built around the credo ‘Connected World. enterprise with more than 1,25,000 employees Connected Experiences.’ across 90+ countries. We currently have 973 active global clients, including several Our solutions help clients integrate Fortune 500 companies. Tech Mahindra featured as the top non-US Company in the Forbes Global their platforms across a wide range Digital 100 list for 2018, and featured among of technologies to deliver tangible Forbes Fab 50 Companies in Asia in 2018. We deliver seamless and integrated business value to their stakeholders. experiences across digital, physical, and convergent dimensions. Rise tenets Accepting No Limits Alternative Thinking Driving Positive Change Core values Professionalism Good Corporate Customer Quality Dignity of Citizenship First Focus the Individual Core purpose Our Vision We challenge conventional thinking and We will continue to RISE to be an innovatively use our resources to drive agile, customer-centric and purpose-led positive changes in the lives of our company delivering best-in-class stakeholders and communities across technology led business solutions the world, to enable them to Rise. for our stakeholders. 02 Corporate Identity FY20 key facts ₹ 36,868 Crores 1,25,000+ Revenue Associates 973 90+ Active customers Countries where we drive digital transformation FY20 highlights $3.7 Billion 40% Buyback 92% Net new deal wins Digital revenue Completed Free cash flow ($ 1.7 Billion in FY19) first-ever buyback conversion to PAT Growth momentum Large deals in Among the top 3 4 significant for Telecom providers Enterprise Indian companies acquisitions IT / Network modernisation Broad based Dow Jones Mad*Pow, spends and telecom providers growth driven by Sustainability Index Born Group, lining up for 5G opportunity BFSI, technology (DJSI) World Ranking Zen3 and Cerium and healthcare 2019 About Mahindra Group The Mahindra Group is a federation of companies bound by one purpose - to Rise. Inspired by this spirit and the group’s legacy and values, it aims to always positively impact its partners, stakeholders, communities and the world at large. Headquartered in Mumbai, the Group employs over 2,50,000+ people across 100+ countries. It operates in key industries that propel economic growth, such as tractors, utility vehicles, information technology, financial services and vacation ownership. The Group has a strong presence in agribusiness, aerospace, components, consulting services, defence, For more information, energy, industrial equipment, logistics, real estate, visit website: retail, steel, commercial vehicles and two-wheelers. www.mahindra.com Annual Report 2019-20 03 About Tech Mahindra Key strengths Transform digitally Innovation engine We offer the right blend of physical and digital Tech Mahindra’s Makers Lab develops future-ready design, powered by technology. We use solutions by leveraging next generation technologies digital capabilities to transform client’s internal like Artificial Intelligence (AI), Machine Learning (ML), businesses and technology operations, and deliver Robotics, Internet of Things (IoT), Augmented Reality industry-leading outcomes. Our solutions (AR)/ Virtual Reality (VR), 5G – Network of the future. help clients accelerate their digital transformation With 50+ technology platforms and solutions, we journey by building intelligent and digital-next help customers achieve faster time-to-market and businesses, backed by next-generation technologies. incremental innovation capabilities. Industry-specific solutions Diversified geographic presence Businesses in the new world order are demanding We deliver technology solutions across 90+ sophisticated technologies that lower costs, increase countries in Americas, Europe, Middle-East, sales, efficiency and performance, protect the Latin America, Africa and Asia-Pacific. Such environment and enable better management and prudent geographic diversification also reduces control. We support our clients across sectors, with market concentration risks to the business. tailored solutions. Our solutions and services offer a proven delivery model and in-depth expertise. 04 Corporate Identity Strategic transformation approach High-performance culture Our 3-4-3 strategy focuses on three mega trends, We offer an excellent workplace environment so four tech bets, and three outcomes for our our people can perform to the best of their abilities. customers. TechMNxt is our transformation Our work culture is shaped by self-motivated and approach to deliver it. This strategy is committed professionals, aligned with our business implemented across industries where we objectives and working together to deliver top- operate. We are dedicated to enable clients’ notch, tailored solutions to meet our clients’ diverse success in a digitally disruptive world. expectations, globally. We have been certified as Great Place to Work (GPTW)™ - which is a testament to our high-trust, high-performance culture. Strong leadership Emphasis on environment, social and governance Our senior management team comprises We believe the ESG parameters have wider impact seasoned global leaders in the industry. Equipped on society and business performance. And we have with experience and expertise of diverse been at the forefront of driving business results with geographies and areas of specialisation, their ESG. It is aligned with our overarching strategy and leadership has enabled our all-round and consistent embedded in our execution. performance, acknowledged by our stakeholders. Annual Report 2019-20 05 Service offerings Tailored business solutions for the big leap forward As businesses and industries converge and sunrise business models emerge, we think beyond conventions, and reimagine our strategy, solutions, services and platforms. Our innovators and thought leaders interact with industry influencers to get key insights and help shape tomorrow’s enterprises worldwide. Engineering services Our Integrated Engineering Solutions (IES) delivers across aerospace and defence, automotive, industrial, telecom, Hi-tech, healthcare and transportation sectors. Network services • Extensive skills in electronics, mechatronics and Our wireless network services encompass the mechanical