Claro Software Ltd Derby House 12 Winckley Square , PR1 3JJ T: +44 (0)1772 977888 F: +44 (0)870 132 7471 E: [email protected] W: www.clarosoftware.com

Claro Software Ltd. Business Terms & Conditions of Sale

The terms and conditions listed elow are for usiness customers. We do not hae consumer terms and conditions, as these are determined y secific consumer leislation.

Terms of usiness

1. E residents ay the T inclusie rice (T at aroriate rate, currently 20). on-Eeemt ay the eclusie rice. E Comanies ay eclusie rice after roision of alid T umer. 2. Payment acceted y creditdeit card (as listed on the ayment section on www.clarosoftware.com), ank transferdraft, or cheque. Credit terms to aroed accounts only (normally ulic sector and quoted PLCs). ur ayment terms are ayment with order, unless credit terms hae een areed etween Claro Software Ltd and the direct customer. 3. We do not warrant the suitaility of oods for a articular urose, and you should check secifications and suitaility with the manufacturers or endors efore orderin. 4. oods not sold on a trial asis, unless areed in writin or roided as such. 5. oods offered suect to ein unsold. n the eent of non-aailaility of oods, we resere the riht to rescind the contract. 6. ll oods remain Claro Software Ltd. roerty until aid for in full. This includes oth hysical oods and oods which hae een fulfilled y Electronic System eliery. 7. For multi-user and site software licenses, no transfer of the license is deemed to hae occurred until ayment in full is made accordin to areed ayment terms. 8. Claro Software Ltd has the riht to audit the use of software on ehalf of software endors, in relation to licenses sulied y Claro Software Ltd. Written notice requestin an accetale date for an audit will e roided in adance. 9. Prices and manufacturers secifications suect to chane without notice. inor secification ariations do not entitle the urchaser to rescind the contract. Prices may chane ecause of currency fluctuations. 10. Claims for damae and mis-shiin must e made within seen days of receit. 11. fter this date, and in all circumstances after 14 days, reair and not relacement will e offered. 12. We resere the riht to chare a restockin fee of u to 25 on returns, which roe to e non-defectie. 13. ll returns must e in stock condition and e authorised y Claro Software Ltd. 14. Stock rotation is ossile with areement, for roducts ulished y Claro Software Ltd. For third arty roducts, stock rotation can only e undertaken with areement of the endor. 15. o oened software will e acceted for credit. Faulty discs to e swaed y manufacturer if ossile. 16. ou are resonsile for ensurin safe deliery of the returned item. 17. We are not resonsile for any consequential loss or eenses, howsoeer caused, includin incidental returns costs. 18. f art of these terms is found to e unlawful, it shall not affect the alidity of the remainder. 19. These terms and conditions take effect from the date of sinature and relace earlier terms and conditions in entirety

These terms need to be signed by a Director of a Limited company or organisation, and returned by post or faxed back to 0870 132 7471

Signed and Accepted by: Title: Date:

Company Name: Website:

Company Address:

Tel: +44(0)1772 977888 Fax: +44 (0)870 132 7471 Company VAT No: GB974 958155 Company No: 0513389