18/15942 1M@MEUE' 1 8 FEB 2318 To. Yorke Peninsula Council. BY: c . 0 To "ALL Councilors and Staff" involved in the proposed changes to Services provided at the Minlaton Office. It is understood that due to the increased cost of managing any Business that is governed by the present day System of Government, drastic measures need to be taken. We would have no problem with the proposal, "PROVIDING THE SAME % CUTS IN SALARIES WERE MADE TO ALL STAFF AT YORKETOWN & MAITLAND". (how much would that save?) This has been widely expressed by many in our area. An answer to "why they are not also included" should be publicly made known???? Sincerely, D'Arcy and Margaret Button 23 Fifth Strt. Minlaton E Mail [email protected] 18/16311 − − − − −−−−.4'−:_f.−−−71 − r, `.. — r , −−−x I. r • ' . L ,,s,,, −5 MAR 2018 u 10 FUNERAL SERVICES PTY LTD. ABN 17 548 820 177 1'March 2018 Mayor Ray Agnew CEO Andrew Cameron 8 Elizabeth Street Maitland SA 5573 Dear Ray and Andrew I am writing to in response to your review of the office hours at the central Minlaton office of the Yorke Peninsula Council. I would like the office hours to stay as they currently are 8.30am to 5.00pm. I visit your central Minlaton office on a regular basis primarily to read the cemetery plans, find information about the current cemetery lease holders and available columbariunn and grave niches. It is a lot easier to look at a real plan rather than an emailed potion of a plan where you have to second guess exactly where the location is within a cemetery. Also by being able to be physically at your Central office, provides the opportunity to check the original cemetery lease books and burial register as we have found that your computer cemetery system has an ongoing number of data entry errors. By checking the originally book entry we can cross−reference where the data entry error has occurred. Quite often it is around the late morning and middle of day that I visit the your central office. I am surprised that you refer to the ANZ bank as an example of other business that close for "lunch" during the day. I have found that the lunch closure of the ANZ extremely inconvenient as that is often the time that we do our banking. We do not always have the luxury of coming back later in the day to do banking. This often leaves having to hold cash overnight in our office. This is not good work practice and increases the risk of burglary at our office. I have referred to your Minlaton office as the Central office as it is in fact the most easily accessible office in the Council area. As such, it should stand to reason that it be open continuously from 8.30am to 5.00pm Monday to Friday. I note in your letter that you mention a saving of $50,000.00 per year. I appreciate that you wish to be prudent with our ratepayers funds. What you may not be aware of is that that there are times that you cannot put a price on customer service to your rate payers and the general public. This in some cases cannot be quantifiable in a monetary sense. A suggestion to save $50,000.00 would be to move your director of finance and his team to the central Minlaton office. By making this move you will be able to utilise finance staff to relieve the reception staff when they are taking a break. Also in the process saving $50,000.00. This will result in our central council office continuing to be accessible to ratepayers and the general public all day. I am willing to address a council meeting to answer questions that you may have. Yours sincerely 7Wie− lain McQueen McQueen Funeral Services Pty. Ltd. 52 Main Street, Minlaton AUSTRALIAN PO Box 60, Minlaton SA 5575 FUNERAL Phone (08) 8853 2236 Fax (08) 8852 4051 DIRECTORS Email: [email protected] ASSOCIATION 18/17134 An Information Sheet is available at all Council offices and on Council's website at www.yorke.sa.qov.au and is titled "Review of Minlaton Office". Letters are to be sent by Council to residents, businesses and other ratepayers of the Minlaton area which will explain the opportunity to participate in this consultation. All interested persons are invited to make written submissions on the proposal as outlined in the Consultation Report. The Community is also advised that the opportunity to speak before Council at the April 2018 Council Meeting on the review is available. Please indicate in any submission if you wish to appear before Council on this matter. Submissions close 5pm, Friday 23rd March 2018. If you wish to obtain further information, please contact me on 8832 0000 or email [email protected]. Yours sincerely — 7 MAR 2018 David Harding DIRECTOR CORPORATE AND COMMUNITY SERVICES adminayorke.sa.gov.au 08 8832 0000 \/\34._ L (\11/\7 112S2 '5KiScA0 Ac− — — f‘A.c)t/ tcALcz, ikAic) cif\ N K5ZA r\ch • BRANCH OFFICES MINLATON: Phone 0888533800 YORKETOWN: Phone 0888520200 WAROOKA: Phone 0888545055 18/17134 PRINCIPAL OFFICE: 8 Elizabeth Street, Maitland Telephone (08)8832 0000 ALL CORRESPONDENCE TO: PO Box 57, MAITLAND, SA 5573 Fax (08)88532494 21 February 2018 Email: [email protected] Igkutlinflyrith−Narilsilybrautrful Website: www.yorke.sa.gov.au 1111111111"111111I111.11111111111111. 046−5575 (1075) D & M WOODS PO Box 93 MINLATON SA 5575 Dear Ratepayer, Public Consultation — Review of Minlaton Office I am writing to advise that Public Consultation opened from 8.30am Monday, 195" February 2018, on Councils review of the Minlaton Branch Office. As you may be aware, the Minlaton office has been operating its front desk 5 days a week, Monday to Friday (excluding public holidays), between 8.30am and 5.00pm providing all Council services. As part of a formal motion by Council to undertake a Service Level Review across the board, Council is aware that the cost of operating these hours has been inflated due to the need to engage a second front desk resource to cover lunch breaks, comfort breaks and absences while performing banking and mail services each day. As part of this review it has been suggested that opening hours of 9.00am to 5.00pm, Monday to Friday, with a closure of 1 hour each day, would eliminate the need to engage specialist customer service officers to cover the breaks mentioned above and would likely result in savings to Council of approximately $50,000 per annum. Other staff located at the Minlaton office would be able to cover short comfort breaks but are not qualified, nor have the available time, to cover the longer major breaks. The suggested 1 hour closure each day should overcome this issue. Council is aware that other businesses in the town also close in the middle of the day, including Council's banker, and it is suggested that times for the Council office closure be determined during consultation with the community. Council is keen to hear from the community, as a whole, to gauge whether they support the change in opening hours for the Minlaton Office allowing Council to realise the expected savings. A result that is the best for both Council and the entire community is the aim of this exercise. BRANCH OFFICES MINLATON: Phone 08 8853 3800 YORKETOWN: Phone 08 8852 0200 WAROOKA: Phone 08 8854 5055 18/18473 YORKE PENINSULA COUNCIL PRINCIPAL OFFICE: :A9 8 Elizabeth Street, Maitland Telephone (o8) 8832 moo ALL CORRESPONDENCE TO: OLCZ V11 63 Di PO Box 57, MAITLAND, SA 5573 Fax (08)88532494 21 February 2018 MaEZIOMa Email: [email protected] Aplaissayildrataraitarallid Website: www.yorke.sa.gov.au IiIIIIiIiiIIIIiIIIIIIiiIIItiuiiiiijIi 046−5581 (1510) J G & EJ COWELL 32 Curramulka Road PORT VINCENT SA 5581 Dear Ratepayer, Public Consultation — Review of Minlaton Office I am writing to advise that Public Consultation opened from 8.30am Monday, 19th February 2018, on Councils review of the Minlaton Branch Office. As you may be aware, the Minlaton office has been operating its front desk 5 days a week, Monday to Friday (excluding public holidays), between 8.30am and 5.00pm providing all Council services. As part of a formal motion by Council to undertake a Service Level Review across the board, Council is aware that the cost of operating these hours has been inflated due to the need to engage a second front desk resource to cover lunch breaks, comfort breaks and absences while performing banking and mail services each day. As part of this review it has been suggested that opening hours of 9.00am to 5.00pm, Monday to Friday, with a closure of 1 hour each day, would eliminate the need to engage specialist customer service officers to cover the breaks mentioned above and would likely result in savings to Council of approximately $50,000 per annum. Other staff located at the Minlaton office would be able to cover short comfort breaks but are not qualified, nor have the available time, to cover the longer major breaks. The suggested 1 hour closure each day should overcome this issue. Council is aware that other businesses in the town also close in the middle of the day, including Council's banker, and it is suggested that times for the Council office closure be determined during consultation with the community. Council is keen to hear from the community, as a whole, to gauge whether they support the change in opening hours for the Minlaton Office allowing Council to realise the expected savings.