1M@MEUE' 1 8 FEB 2318 To

18/15942

1M@MEUE' 1 8 FEB 2318 To. Yorke Peninsula Council. BY: c . 0 To "ALL Councilors and Staff" involved in the proposed changes to Services provided at the Minlaton Office.

It is understood that due to the increased cost of managing any Business that is governed by the present day System of Government, drastic measures need to be taken.

We would have no problem with the proposal, "PROVIDING THE SAME % CUTS IN SALARIES WERE MADE TO ALL STAFF AT YORKETOWN & MAITLAND". (how much would that save?)

This has been widely expressed by many in our area. An answer to "why they are not also included" should be publicly made known???? Sincerely, D'Arcy and Margaret Button 23 Fifth Strt. Minlaton E Mail [email protected] 18/16311 − − − − −−−−.4'−:_f.−−−71 − r, `.. — r , −−−x I. r • ' . L ,,s,,,

−5 MAR 2018 u 10

FUNERAL SERVICES PTY LTD. ABN 17 548 820 177

1'March 2018

Mayor Ray Agnew CEO Andrew Cameron 8 Elizabeth Street Maitland SA 5573

Dear Ray and Andrew

I am writing to in response to your review of the office hours at the central Minlaton office of the Yorke Peninsula Council.

I would like the office hours to stay as they currently are 8.30am to 5.00pm. I visit your central Minlaton office on a regular basis primarily to read the cemetery plans, find information about the current cemetery lease holders and available columbariunn and grave niches. It is a lot easier to look at a real plan rather than an emailed potion of a plan where you have to second guess exactly where the location is within a cemetery. Also by being able to be physically at your Central office, provides the opportunity to check the original cemetery lease books and burial register as we have found that your computer cemetery system has an ongoing number of data entry errors. By checking the originally book entry we can cross−reference where the data entry error has occurred. Quite often it is around the late morning and middle of day that I visit the your central office.

I am surprised that you refer to the ANZ bank as an example of other business that close for "lunch" during the day. I have found that the lunch closure of the ANZ extremely inconvenient as that is often the time that we do our banking. We do not always have the luxury of coming back later in the day to do banking. This often leaves having to hold cash overnight in our office. This is not good work practice and increases the risk of burglary at our office.

I have referred to your Minlaton office as the Central office as it is in fact the most easily accessible office in the Council area. As such, it should stand to reason that it be open continuously from 8.30am to 5.00pm Monday to Friday. I note in your letter that you mention a saving of $50,000.00 per year. I appreciate that you wish to be prudent with our ratepayers funds. What you may not be aware of is that that there are times that you cannot put a price on customer service to your rate payers and the general public. This in some cases cannot be quantifiable in a monetary sense.

A suggestion to save $50,000.00 would be to move your director of finance and his team to the central Minlaton office. By making this move you will be able to utilise finance staff to relieve the reception staff when they are taking a break. Also in the process saving $50,000.00. This will result in our central council office continuing to be accessible to ratepayers and the general public all day.

I am willing to address a council meeting to answer questions that you may have.

Yours sincerely

7Wie− lain McQueen

McQueen Funeral Services Pty. Ltd. 52 Main Street, Minlaton AUSTRALIAN PO Box 60, Minlaton SA 5575 FUNERAL Phone (08) 8853 2236 Fax (08) 8852 4051 DIRECTORS Email: [email protected] ASSOCIATION 18/17134

An Information Sheet is available at all Council offices and on Council's website at www.yorke.sa.qov.au and is titled "Review of Minlaton Office".

Letters are to be sent by Council to residents, businesses and other ratepayers of the Minlaton area which will explain the opportunity to participate in this consultation.

All interested persons are invited to make written submissions on the proposal as outlined in the Consultation Report. The Community is also advised that the opportunity to speak before Council at the April 2018 Council Meeting on the review is available. Please indicate in any submission if you wish to appear before Council on this matter. Submissions close 5pm, Friday 23rd March 2018.

If you wish to obtain further information, please contact me on 8832 0000 or email [email protected].

Yours sincerely — 7 MAR 2018

David Harding DIRECTOR CORPORATE AND COMMUNITY SERVICES adminayorke.sa.gov.au

08 8832 0000

\/\34._ L (\11/\7 112S2 '5KiScA0 Ac− — —

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BRANCH OFFICES MINLATON: Phone 0888533800 YORKETOWN: Phone 0888520200 WAROOKA: Phone 0888545055 18/17134

PRINCIPAL OFFICE: 8 Elizabeth Street, Maitland Telephone (08)8832 0000 ALL CORRESPONDENCE TO: PO Box 57, MAITLAND, SA 5573 Fax (08)88532494 21 February 2018 Email: [email protected] Igkutlinflyrith−Narilsilybrautrful Website: www.yorke.sa.gov.au 1111111111"111111I111.11111111111111. 046−5575 (1075) D & M WOODS PO Box 93 MINLATON SA 5575

Dear Ratepayer,

Public Consultation — Review of Minlaton Office

I am writing to advise that Public Consultation opened from 8.30am Monday, 195" February 2018, on Councils review of the Minlaton Branch Office.

As you may be aware, the Minlaton office has been operating its front desk 5 days a week, Monday to Friday (excluding public holidays), between 8.30am and 5.00pm providing all Council services.

As part of a formal motion by Council to undertake a Service Level Review across the board, Council is aware that the cost of operating these hours has been inflated due to the need to engage a second front desk resource to cover lunch breaks, comfort breaks and absences while performing banking and mail services each day.

As part of this review it has been suggested that opening hours of 9.00am to 5.00pm, Monday to Friday, with a closure of 1 hour each day, would eliminate the need to engage specialist customer service officers to cover the breaks mentioned above and would likely result in savings to Council of approximately $50,000 per annum. Other staff located at the Minlaton office would be able to cover short comfort breaks but are not qualified, nor have the available time, to cover the longer major breaks. The suggested 1 hour closure each day should overcome this issue.

Council is aware that other businesses in the town also close in the middle of the day, including Council's banker, and it is suggested that times for the Council office closure be determined during consultation with the community.

Council is keen to hear from the community, as a whole, to gauge whether they support the change in opening hours for the Minlaton Office allowing Council to realise the expected savings. A result that is the best for both Council and the entire community is the aim of this exercise.

BRANCH OFFICES

MINLATON: Phone 08 8853 3800 YORKETOWN: Phone 08 8852 0200 WAROOKA: Phone 08 8854 5055 18/18473 YORKE PENINSULA COUNCIL

PRINCIPAL OFFICE: :A9 8 Elizabeth Street, Maitland Telephone (o8) 8832 moo ALL CORRESPONDENCE TO: OLCZ V11 63 Di PO Box 57, MAITLAND, SA 5573 Fax (08)88532494 21 February 2018 MaEZIOMa Email: [email protected] Aplaissayildrataraitarallid Website: www.yorke.sa.gov.au IiIIIIiIiiIIIIiIIIIIIiiIIItiuiiiiijIi 046−5581 (1510) J G & EJ COWELL 32 Curramulka Road PORT VINCENT SA 5581

Dear Ratepayer,

Public Consultation — Review of Minlaton Office

I am writing to advise that Public Consultation opened from 8.30am Monday, 19th February 2018, on Councils review of the Minlaton Branch Office.

As you may be aware, the Minlaton office has been operating its front desk 5 days a week, Monday to Friday (excluding public holidays), between 8.30am and 5.00pm providing all Council services.

BRANCH OFFICES

MINLATON: Phone 0888533800 YORKETOWN: Phone 0888520200 WAROOKA: Phone 0888545055 18/18473

An Information Sheet is available at all Council offices and on Council's website at www.vorke.sa.clov.au and is titled "Review of Minlaton Office".

Letters are to be sent by Council to residents, businesses and other ratepayers of the Minlaton area which will explain the opportunity to participate in this consultation.

If you wish to obtain further information, please contact me on 8832 0000 or email [email protected].

Yours sincerely

\ David Harding DIRECTOR CORPORATE AND COMMUNITY SERVICES adminvorke.sa.ciov.au

08 8832 0000

BRANCH OFFICES − MINLATON: Phone 0888533800 YORKETOWN: Phone 0888520200 WAROOKA: Phone 0888545055 From: Ron & Jocelyn To: Corporate Email Address Subject: Review of Minlaton Office Date: Friday, 2 March 2018 9:15:31 AM

Good Morning

I have received the information regarding the change of hours for the Minlaton Council Office.

Although my husband Ron and I do not live permanently in the Yorke Peninsula Council area we have been Shack owners and therefore rate payers for approximately 35 years and I feel I must comment on this proposal.

This is 2018 NOT 1950!

When we first started to come over, the butcher, the chemist, the bank and probably other businesses closed for lunch. Back then it was quaint but sometimes very annoying. That was then - this is now. Times change.

Your sole purpose is to offer a service, maintain and manage the area, and that means being available to the ratepayers and general public during normal business hours.

Whether you like it or not, your township and surrounding area relies heavily on tourism. In fact this year over summer it was the busiest I have seen Minlaton. This has to be good for business, bringing in more money but if you keep cutting services people will find alternative places to spend their hard earned cash. Do you want that? You need to provide more services not less. I think it has been too easy over the years to take the money but not really want the tourists there. How about the Council takes the lead and stays open. The IGA is a good example of what can be done.

If you decide to close for 1 hour per day, how will the $50,000 saved (seems a little high to me) be spent? General revenue perhaps? I suggest it will disappear and the ratepayers will not see any benefit and will not receive the service they deserve. Is this the way forward for a modern, progressive, exciting Council? I don’t think so. To me it is a backwards step and suggests a Council stuck in the past.

My humble opinion

Regards Jocelyn Lehman

40 Foreshore Road Hardwicke Bay 0408697799 [email protected]

Sent from my iPad From: Robert Alaia To: Corporate Email Address Subject: Review of Minlaton Office Date: Monday, 5 March 2018 10:11:04 AM

I support the council’s position of closing the Minlaton Office for 1 hour/day.

Thanks

Robert Alaia

0421 320 960 11 Souttar Tce, Hardwicke Bay

Be green - read on the screen From: Lomman To: Corporate Email Address Subject: RE: REVIEW OF MINLATON OFFICE - 047-5090 (1930) Date: Thursday, 8 March 2018 5:20:13 PM

Hi David,

Thank you for the letter explaining the review of the Minlaton Branch Office hours.

We are in favour of the new business hours with a closure of 1 hour each day.

Your letter makes a lot of sense to us and I’m sure the majority of Rate Payers would appreciate the savings.

Kind Regards, Marlene & Roger Lomman

From: Larry & Daniela Aloi To: Corporate Email Address Subject: Review of Minlaton Office Date: Friday, 9 March 2018 8:54:05 PM

Good Evening Sir/Madam

It will be great to have a saving of $50,000 per annum due to the reduced opening hours at the Council’s Minlaton office.

Please advise how these savings will be utilised in the future to result in economic, financial, and/or social benefits for the Council’s community.

Kind regards

Larry From: John Gerard To: Corporate Email Address Subject: Review of Minlaton Office dated 21 February 2018 Date: Tuesday, 6 March 2018 11:26:57 AM

Good morning,

I represent Nemeson Investments Pty Ltd which is the owner of a property situated at Port Vincent.

In reference to the Public Consultation - Review of Minlaton Office, I am supportive of the reduction in office hours to overcome a staffing issue.

Please have this submission recorded.

Thank you for the opportunity to participate.

Regards,

John D Gerard DIRECTOR

NEMESON PTY LTD 36 Stepney Street Stepney, South Australia 5069 PO Box 657, Kensington Park SA 5068

Mobile: +61 418 113 223 Fax: +61 8 8364 5501 Email: [email protected] From: Shane Cranwell To: Corporate Email Address Subject: Minlaton office Date: Wednesday, 21 February 2018 8:16:56 PM

Please raise this point with all councillors at their next meeting:

Why was Maitland chosen for the main office? That is the issue, if it weren't for that decision I'm sure Minlaton would still be well staffed (enough to stay open over lunch). The main office decision was appalling and against the rate payers choices. Now the main office is on the fringe of our council area, then you want to reduce services in more convenient locations. Not ideal that's for sure.

Regards

Shane Cranwell From: Phil Copley To: Corporate Email Address Subject: Minlaton office hours Date: Wednesday, 28 February 2018 6:17:25 PM

Sent Cost effecteness aside. You want to save 50G a year by giving staff a " comfort break". I think you may have blown that already sending out the letter, postage and printing to all rate payers. If the poor loves require a comfort break so their cup of tea doesn't get cold or sandwich gets a bit crusty in the lunch hour you wish to close, harden up. Here,s a thought. Most people have time during their lunch hour to do council enquires. This is when you should be open. Maybe a consideration is the you don't open unto 10.00am. Or close at 4.00pm but open when most people have the opportunity to call in AROUND LUNCH time. Just a thought and thanks for wasting all that money on rate payer letters From: Margo Treloar To: Corporate Email Address; Mayor Ray Agnew; Cr Naomi Bittner; Cr Jeff Cook; Cr Scott Hoyle Subject: Minlaton Office Closure Date: Wednesday, 21 March 2018 5:56:11 PM

Dear Council

Re your letter dated 21st February concerning the possible closure of the Minlaton Council Office at lunch hour. Having to close a multi staff office through normal business trading hours appears to be poor management. Reducing the hours from 8:30 to 5:00 to 9 to 5 seems quite reasonable, but can it save wages? Being aware of other businesses reducing their services in the town is no justification for following suit. Indeed one of the banks I deal with operates from 8am to 5pm business days. The writer of the council letter appears to doubt the ability of some of your staff, this can only lead to disharmony amongst the staff or reflects badly on past employment decisions. Local government should not contribute to the lessening of services and therefore the viability of any town. Effective staff management should see the office sufficiently staffed from 9 to 5 each business working day. To this end the office should remain open all day. Yours sincerely, Lachlan Treloar

MINLATON & DISTRICT

P ROGRESS ASSOCIATION INCORPORATED

MINLATON DISTRICT BUSINESS GROUP

A Subcommittee of Progress Minlaton & District Progress Ass. Inc. 23 Main Street Minlaton Established 2003

09/03/18 ABN NUMBER 62 127 025 518

David Harding Chairperson DIRECTOR CORPORATE AND COMMUNITY SERVICES Bruce Cook [email protected] Dear David Vice Chair re Public Consultation-review of Minlaton Office D’Arcy Button th The Business group met on Wednesday 28 Feb and the Council letter regarding [email protected] lunch time closure was tabled and discussed. As a group we feel that the office should remain open. If the front desk staff member is at lunch or doing the mail Secretary or banking there should be a sign on the counter to say when they will be back, Cathy Glazbrook [email protected] or perhaps if other staff in the office cannot deal with the enquiry they need to advise what time the staff member is back. Public Officer There are others in the office that we may want to see ie. Nick Hoskin, Brooke Kerry Hickman Liebelt and by texting or phoning them they will be able to come to the font. [email protected] f Treasurer We all agree that an opening at 9am would be ok. D’Arcy Button

Yours Sincerely Editor Charlotte Germaine [email protected]

Janet King Committee Secretary Minlaton District Business Group Janet King [email protected] June Benbow [email protected] Phillipa Coote [email protected] Robyn Schwarz [email protected] Cathy Glazbrook [email protected] Di Jolly

Correspondence to: The Secretary P.O. Box 2007 Minlaton 5575

From: Sue Longbottom To: Corporate Email Address Subject: Public Consultation - Review of Minlaton Office Date: Tuesday, 27 February 2018 2:03:35 PM

Attention; David Harding, Director Corporate and Community Services Yorke Peninsula Council

Dear David,

In response to your letter dated 21/2/18 I advise that I have no objection to the proposal to scale down front desk staffing and save $50,000 pa. The rationale is clear and not inconsistent with the trading hours of the bank, or for that matter, the rarely staffed Police Station which now appears to be mainly administered by someone living behind the sand hills at Parsons Beach.

I note from other sources that Council's Warooka office is facing closure which I thought would have happened following amalgamation.

Neil Longbottom, PO Box 174, Minlaton 5575

Ph 0409399961 From: Maree Anderson To: Corporate Email Address Subject: review of Minlaton office Date: Tuesday, 20 February 2018 11:51:09 AM

Re the review I agree with the suggestion of the review if it is going to save that amount of money. I cannot see a problem provided it is well advertised the hour the office will closed. I vote yes!! Maree Anderson

--- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus Friends of Port Moorowie Inc PO Box 189 Yorketown SA 5576

23 March 2018

Mr David Harding Director Corporate & Community Services Yorke Peninsula Council PO Box 57 MAITLAND SA 5573

RE: Review of Minlaton Office

Dear Sir

On behalf of the Friends of Pt Moorowie I wish to comment on the suggestion that the Minlaton office working day starts half (½) an hour later and closes one (1) hour each day due to the need to eliminate another front desk resource person required to cover the ‘specialist customer service officer’ while on lunch breaks, absences, comfort breaks and performing banking and mail services each day. No one would advocate the waste of human resources at a cost to Council but there are several points being overlooked.

Whilst cost-cutting measures are being rolled out in many businesses today, I firmly believe that Council has over-looked its priority and that is to provide a continuous level of service for the people of both the town and surrounding towns. Council operates from Federal Government funds (tax payers) and town ratepayers and a disservice is done to any community if they do not have all-day access to such facilities.

Our committee does not have a problem with the change in the starting of day’s business from 8.30 am to 9.00 am but it appears that closing the front office for one (1) hour each day seems ludicrous for the following reasons: a) If you are planning to close the Warooka office (as it seems you are alluding to) then there must be a spare employee (already being paid an annual salary) who needs to be deployed elsewhere and this could be to the Minlaton office thus rendering the second resource person’s position redundant. b) There are already businesses suffering and looking at cost-cutting measures but if they, as well as YPC, have rolling one (1) hour stoppages each day then this will have a serious impact on the people of the town as well as workers in accessing them and ultimately could have a disastrous effect on Minlaton. No one wants the town to die but people will go elsewhere if services are not readily available. Staggering the anticipated one (1) hour closure with other businesses does not make sense. Unless you have a Workplace Agreement that specifies otherwise, under normal Workplace Guidelines, personnel are required to have scheduled breaks after a certain number of working hours and would this therefore mean more than one break is required in the day? c) We all know that on-line facilities are available and well-organised these days but there are still many people who are either not computer savvy or do not trust payments made on the computer and want to visit the YPC office when it is convenient to them, not when it is convenient to YPC. Not many people from our area even receive their rates notice on-line and that validates my point. d) With due respect, there is no such thing as a ‘specialist customer service operator’ – it is purely a clerical (albeit important) position that anyone can be trained to do because after all it is not ‘rocket science’. Many people agree that when they contact council and are answered by a CSO they either don’t know the answer or are transferred to a specialist in that area of concern – point made!! e) In today’s ever changing world, employees need to be more flexible in the duties that they carry out and it is not insurmountable for other staff to be trained to take over for a one (1) hour period each day while the CSO has lunch or has to carry out other YPC duties. Unfortunately, not much sympathy is given to the statement that ‘other staff are not qualified nor have the available time’ to cover longer breaks. The CSO’s position has to be covered when he/she is on leave or absent so what measures do you have in place then? f) Most Government agencies are over-staffed in comparison to modern day business and therefore there could be a CSO component included in other positions to cover this anticipated dilemma even if a supplementary payment was made in lieu of extra duties – there would still be substantial savings.

As a committee, we have to strongly disagree with the proposal to close for suggested breaks – there is always a solution to a ‘problem’ so that all contingencies can still be covered.

We sincerely hope that this is not a precursor to the same thing being proposed in the future for the Yorketown Office.

Yours sincerely

Jo Daniels-Wilson

Jo DANIELS-WILSON Chairperson – Friends of Port Moorowie Inc

From: Candy & Ian Johnson To: Corporate Email Address Subject: Review of Minlaton Office Date: Wednesday, 21 March 2018 7:18:23 PM

So, yet again, our elected members have lied to us. At the public meeting regarding the centralisation of council offices to Maitland, the residents of Minlaton were assured that there would be no downgrade of services in our town. Supposedly there is a saving of $50,000 per annum on staff wages by closing for 1 hour per day. My husband & I wish we were making $196 an hour! You failed in your attempted land grab at Black Point to balance the books of your ill advised bank loan of $6 million to finance your new offices at Maitland. BTY, we have yet to see any significant improvement in the roads in our area that Council are responsible for, which was part of this ridiculous loan. Could we please request, as a rate payers, a breakdown of the final cost of the new offices, the wages for senior council staff & the current allocation of funds for the roads in my area. We believe as a rate payers that we are entitled to this information. We look forward to a detailed accounting of this, thank you, Candy & Ian Johnson. 18/21986 —

n − !: i 22 MAR 2018 PO Box 31, MINLATON S.A. 5575

Mr. David Harding Director of Corporate and Community Services Yorke Peninsula Council

Dear Sir,

Public Consultation — Review of Minlaton Office

Thank you for your letter stating facts re the review of the Minlaton Branch Office.

As a ratepayer, I would not like to see the Minlaton Brach Office closed during the lunch hour. It would not make sense if the Council's banker closes during that time, banking business would not be able to be conducted then, which is one of the reasons given for the 1 hour closure.

I support the hours of 9am to 5pm, maybe 4.30pm could even be a possibility. There would then be time to attend to mail, because that doesn't close until 5pm.

Thanking you for the opportunity to voice my opinion.

Yours sincerely −4−74.(abt, /60c−iC

Carlene Cook 18/21470

23 MAR 2018 D. 5. & P. A. McBurney PO Box 54 Curramulka SA 5580

22nd. March 2018

Yorke Peninsula Council,

Public Consultation — Review of Minlaton Office.

Dear Councillors, We the above do not support the closure of the Minlaton Council Office for a period of one hour for a midday lunch break. Only one business that is open to the general public closes its doors for a midday lunch break in the township of Minlaton, the rest trade through. If your office is shut and their office is shut at the same time, saving staff time for banking is impossible.

All Council office staff should have training and experience in dealing with ratepayers and the general public, that is what you are all paid for. The Council should have enough trained staff to cover lunch breaks, sick leave, long service leave and other staff shortages. As it currently is front office staff frequently have to refer some matters to more specialised staff in other departments. Most ratepayers are prepared to wait if the matter in question is beyond the knowledge of the front office staff and the matter has to go to a higher level, however a prompt response from the next level of staff just to acknowledge the matter to the enquirer would raise the level of ratepayer satisfaction and reduce the level of stress for front office staff.

As for the $50,000 savings, is this for Minlaton or the whole of Council, we cannot see how this would be possible unless you are going to reduce the number of office staff. Finally we think that this is just an excuse to reduce services for little if any financial gain and increase the level of importance for the Maitland office. Council officers and staff are for the benefit of the ratepayer not the benefit of the corporation.

Yours Sincerely, David McBurney. Sally Catford 5 Maitland Road MINLATON SA 5575

22 March 2018

Review of Minlaton Office Yorke Peninsula Council PO Box 57 MAITLAND SA 5573

Dear Sir

Review of Council’s Minlaton Office

Thank you for advice of Council’s review of Minlaton Office opening hours and for the opportunity to comment.

I worked for the District Council of Minlaton, and then the amalgamated Council, for 35 years and was present through the amalgamation process and remember well the angst of Council removing services from areas. It was always the belief that the Offices would remain in-tact, and I am very much against the commencement of the erosion of the opening hours of the Minlaton Office.

As I see it there should be no ‘additional’ staff expenses. If you have a rostered Minlaton staff, of say 3 or 4, there will always be someone to cover whilst banking, post and other out of office duties are carried out, and to cover appointments, annual, sick and other leave. This would negate the need for a last minute daily patch up/ad hoc system by the Human Resources Department. I am sure that there are staff who currently have to travel in their own time, and at their own expense, on a daily basis to Maitland, who would appreciate a day or two a week where they could work from the Minlaton Office – commence by asking for volunteers. With a bit of lateral thinking, there seems to be absolutely no need for any staff member to be in the vulnerable position of working alone. I am sure that, for example, rates and payroll team members have no reason to report to their Director on a daily basis and could be available to work from Minlaton on a rotational basis. I believe that the offices at Minlaton are all set up with furniture and IT equipment to make them all usable at any given time. I remember well that little clause that appeared in all of our agreements that we may be required to work at any office at any time – in our own time and at our own expense !

Moving almost all staff from Minlaton to Maitland Office has meant that the Minlaton Post Office has lost a lot of work, the town has lost a lot of people spending on a daily basis in its businesses and cafes. The town doesn’t need to be further disadvantaged by being unable to do business any time during normal business hours. Please leave the Minlaton Office opening hours as they are.

Sincere thanks to the Elected Members for giving us the opportunity to make comment on this proposal. Sally Catford

Sally Catford