EDITION 2021 / 2022 WELCOME TO THE UNIVERSITY OF TWENTE!
Dear Student, This handbook contains practical information for UT Bachelor, Welcome to the University of Twente! We are the ultimate Master, Exchange and PhD people-fi rst university of technology, empowering society students. through sustainable solutions. PhD candidates are also advised As you leave home, friends and family, and commit to to visit www.utwente.nl/tgs. furthering your education at our university, we commit ourselves to giving you the best possible study experience. Specifi c information for campus We are proud to welcome you. students can be found in Chapter 2 and for ITC students in Chapter While studying abroad is an eye-opening experience, and a 3. The general chapters also life changing opportunity, it also means you embark on a include information that is journey of adapting to new surroundings. Moreover, it is a relevant and important for both great chance to make new friends from around the world! campus and ITC students. With over 85 nationalities present at the UT, you will enter a truly international community and environment.
This handbook will give you the fi rst essential information to help you adapt to your new environment. In addition, it contains information about the necessary formalities required before, upon and after your arrival.
We hope your stay in Enschede will be as pleasant as it is successful! But most importantly, we wish you a very enjoyable and fruitful study experience.
We look forward to seeing you at the University of Twente!
Kind regards, Erik van Oenen Head, Scholarship Offi ce and International Relations & Partnerships Centre for Educational Services
Join the International UT Community: www.facebook.com/ groups/UTInternational
Join the UT Marketplace: www.facebook.com/ groups/ utwentemarketplace CONTENTS
1. GENERAL INFORMATION 4 3. INFORMATION FOR ITC STUDENTS (Cont.) Entry visa 5 UT sports facilities 47 Residence permit 6 Course management 48 Lost permit or change of details 7 Association of ITC students 49 Register at municipality and BSN 8 ITC Student Affairs Offi ce 50 Living costs 9 Dutch bank account 10 4. FACILITIES 51 Mobile phone 10 International student associations 52 Insurance 11 Global Lounge/ ITC lounge 56 Healthcare 13 Sports facilities 57 Emergency information 15 Cultural activities 58 Tuberculosis test 15 Bicycles 59 Tick bites & Lyme’s disease 16 Public transportation 60 COVID-19 virus outbreak 17 OV-chipkaart 61 Part-time jobs 18 UnionCard & Libraries 62 Change of address notifi cations 18 Childcare 63 Getting to the UT 19 Religion 64 Academic calendar 21 Shopping 65 National holidays 22 Free time 66
2. INFORMATION FOR CAMPUS STUDENTS 23 5. ABOUT THE NETHERLANDS 67 Admission documents 24 About the Netherlands 68 Bachelor and Master students 25 Core values of Dutch society 70 Exchange students 26 Differences in culture and education 71 Visa, residence permit & registration 27 UT academic culture 72 Accommodation 28 Student housing etiquette 74 Introduction days 30 Food 75 Finalise your enrolment 31 Prepare for your stay 76 Internet access 31 Enschede 77 IT help 32 Map of Enschede 78 Campus medical facilities 32 Exploring the Enschede area 80 Student card 33 Day trips in the Netherlands 81 Printing 33 Campus map 34 6. SUPPORT & CONTACT INFORMATION 83 Stores 35 Internationalisation contacts 84 Canteens, restaurants and bars 36 Student Services Contact Centre 85 ITC Confi dential Advisor 87 3. INFORMATION FOR ITC STUDENTS 37 Coaching, counselling & psychologists 88 Admission, visa & residence permit 38 Personal circumstances 90 Insurance 39 Study switch & career counselling 91 Accommodation 40 Student rights & student charter 92 Tuition fees 40 Code of conduct 92 Introduction weeks 41 Student Union 93 ITC/UT student smart card 41 UT Language Centre 93 ITC building 42 Internet access & Servicedesk 43 7. AFTER YOUR STUDIES 95 Healthcare 43 PhD information 96 Finances 46 Upon departure 98 Printing 47 Working in NL after graduation 98 GENERAL INFORMATION 4
1. GENERAL INFORMATION
5 Entry visa
6 Residence permit
7 Lost permit or change of details
8 Register at municipality and BSN
9 Living costs
10 Dutch bank account
10 Mobile phone
11 Insurance
13 Healthcare
15 Emergency information
15 Tuberculosis test
16 COVID-19 Virus Outbreak
17 Tick bites & Lyme’s disease
18 Part-time jobs
19 Change of address notifi cations
19 Getting to the UT
21 Academic calendar 22 National holidays 1 GENERAL INFORMATION 5
ENTRY VISA
As determined by Dutch law, students cannot ADMINISTRATION FEE apply for a visa themselves. All applications and By Dutch law, the Immigration Service (IND) extensions for (entry) visas and residence charges an administration fee of € 192 for entry permits are coordinated by the University of visa/ residence permit procedures. Twente (Bachelor/Master/Exchange students), - Most recipients of scholarship programmes and ITC faculty (ITC students). must transfer the fee to the UT bank account. Some scholarship providers will reimburse this If you require an entry visa or residence permit fee to you and a small number will pay it for for study or research purposes at the UT, we will you; contact you by e-mail. We will outline all - Non-EU students must pay the visa necessary steps in the visa application administration fee by the visa deadline as procedure. Provided that you supply all the published online on the UT webpages. necessary documents in time, application - Non-EU students must supply proof of procedures at the Dutch Immigration Service fi nancial means for living in the Netherlands (IND) will take about 4 - 6 weeks. submitted by way of a valid bank statement; - ITC students requiring an entry visa/residence permit will receive an invoice from Student Finance Administration.
A multiple-entry Schengen visa allows travel and study-related trips to Schengen countries. For an overview of all Schengen countries visit: www.schengenvisainfo.com/schen- gen-visa-countries-list
DO I NEED AN ENTRY VISA AND/OR RESIDENCE PERMIT? Nationality Entry visa required? Residence permit required? EU/EEA, Switzerland No No
Australia, Canada, Japan, Monaco, Yes, for stays of No New Zealand, South Korea or USA 90 days or more
Yes, for stays of Yes, for stays of All others 90 days or more 90 days or more GENERAL INFORMATION 6
RESIDENCE PERMIT MORE INFORMATION?
Dutch law states several rules and obligations for receiving and maintaining your residence permit for study purposes in the Netherlands. We urge you to take note of these rules and obligations below.
STUDY PROGRESS There are study progress requirements for students from outside the EU/EEA with a residence permit for study purposes. The Dutch ’Modern Migration Policy Act’ (Modern Migratiebeleid, also known as MOMI) states that https://ind.nl/en/Forms/3087.pdf students should obtain a minimum of 50% of the needed ECTS credits per academic year. Your study advisor will have meetings with you during the academic year to check if your study results In the case of a justifi able study delay, students are suffi cient for keeping your residence permit. can ask the Committee Personal Circumstances If you do not obtain 50% of the ECTS credits (CPO) to assess their circumstances. The ruling without a justifi ed reason, the university must of the CPO will be taken into account when report this to the IND and your residence permit evaluating your academic progress. For further may be cancelled. After this, you will need to information about justifi able study delay visit: leave the Netherlands. www.utwente.nl/en/ces/sacc/regulations/ momi
StudentsS enrolled at the University College TTwente for the programme Technology and FIRST-YEAR LLiberal Arts & Sciences (ATLAS) need to obtain BACHELOR ? 660 ECTS credits yearly. ! IDENTIFICATIONI InI the Netherlands, you are obliged to carry valid NOTE: iidentifi cation with you at all times. Alongside Regardless of meeting the yyour identifi cation, as an international student 50% requirement, the yyou are also obliged to carry your residence binding recommendation on ppermit card with you. For your own reference, continuation of studies (BSA: kkeep a copy of your residence permit card in 45 ECTS credits per yyour personal fi le. academic year) issued by the University will decide TRAVELLINGT whether you are allowed to WithW your Dutch Residence Permit card and your continue your studies or not. ppassport, you can travel to and from Schengen ccountries. Note that this does not include the UUK, as you need a separate visa to go there. GENERAL INFORMATION 7
LOST PERMIT OR CHANGE OF DETAILS
LOST RESIDENCE PERMIT of Twente, they will have to extend their - Make an appointment with the Dutch police residence permit eventually. The UT Immigration to report the theft or loss of your Dutch Offi cers or ITC Student Affairs will report the residence permit by calling 0900 - 8844. change of institution to the IND. - If you lose your residence permit outside the Keep in mind that transferring students need to Netherlands, you should fi rst report it to the provide the same documents as other students police in that country. Then you should take applying for an entry visa, and they also need to that police report to your appointment with transfer the tuition costs and provide proof of the Dutch police. The Dutch police will also living costs via a bank statement. The fee for give you a copy of their report. extending your residence permit due to - Make a copy of your passport or, if this has transferring institutions is € 174. If students have been lost, the travel document that was a residence permit for study which is valid for issued by your own country, even if it is a the fi rst year at the UT, the university does not temporary document. apply for an extension but only informs the IND. - See the campus Immigration Offi cers or ITC Remember to request an extension of the Student Affairs Offi cers to assist you to residence permit before it expires. apply for a new Residence Permit. - After your application has been sent to the CHANGE OF ADDRESS IND by the campus Immigration Offi cers or It is obligatory to inform the Municipal Offi ce ITC Student Affairs, you must go to the IND when you change your address in order to in Zwolle to have a passport photo made maintain possession of your residence permit. and to have your fi ngerprints taken. You The Dutch Immigration Offi ce (IND) uses the need to make an appointment to go there. Municipal Personal Records Database to check Please visit www.ind.nl/Paginas/Online- your details of residence and it is of utmost afspraak-maken.aspx importance that you notify the municipality of - The cost of the new residence permit is € 139. your change of address within 5 days after You will have to pay directly to the IND after moving. You can either do this in person at the your new residence permit card is ready for Municipal Offi ce (Stadskantoor) or by sending an collection. email to [email protected]. - Take into account that an application for a Please attach a copy of the personal pages of replacement or renewal takes approximately your passport to this email. You may also phone 6 weeks. to make an appointment. Please dial 14053 and mention “Enschede” after the beep. Make sure CHANGE OF UNIVERSITY you mention your full name, date of birth, BSN If students are transferring from another (burgerservicenummer/ Dutch Social Security institution within the Netherlands (e.g. another Number), old address, new address, and your Dutch university or company) to the University date of moving.
STADSKANTOOR ENSCHEDE STADSKANTOOR HENGELO Municipal offi ce Municipal offi ce Hengelosestraat 51 Burgemeester Jansenplein 1 Enschede Hengelo T: 14 053 T: 14 074 GENERAL INFORMATION 8
REGISTRATION AT MUNICIPALITY & BSN
REGISTER AT THE ENSCHEDE MUNICIPALITY CITIZEN SERVICE NUMBER All international students staying at the UT for Once registered you will receive a letter from the more than four months must register at the municipality stating your citizen service number municipal civil registry (BasisRegistratie (burgerservicenummer, BSN). The BSN is your Personen, BRP). unique personal ID for all Dutch authorities. You will need it as identifi cation for study subsidy If you live in the city of Enschede, you will receive forms, rental contracts and bank account forms an email from the UT inviting you to make an during your stay in the Netherlands. appointment to register with the municipality. During the Facility Market, UT’s Immigration Your BSN is required to open a bank account Offi cers are available to answer questions and will often be requested at the doctor or regarding your registration at the municipality, hospital. It is important to make a note of your collection of residence permits at the IND, BSN as it will only be issued once. Please keep appointments at the bank and the TB test (if this important document on fi le! applicable). All scholarship students are required to submit ITC students will be guided through registration their BSN to the University of Twente. with the municipality by ITC Student Affairs. MUNICIPAL TAXES For more information visit: If your rental price doesn’t include costs for www.utwente.nl/en/education/student- utilities, internet and television, it probably services/visa/appointment-formalities.rtd/ doesn’t include municipal taxes either (check register-municipality/ your rental contract to fi nd out.) These taxes are charged by your local municipality and include, www.utwente.nl/municipal-registration for example, the taxes for water treatment, sewage treatment and garbage disposal. HOW TO REGISTER AT ANOTHER MUNICIPALITY If you live in another municipality in the If you live with multiple people in your house, the Netherlands, please visit the City Hall of your tenant who was registered fi rst in the municipal municipality (Gemeente) to register in the BRP. database at that address (or the oldest in age) is You will receive a certifi cate of residence. the main user and receives the tax bill. That person has the sole responsibility to pay the tax If you live in Belgium, Luxembourg, North bill. Of course you can all share the bill, but this Rhine-Westphalia, Lower Saxony, or Bremen, must be arranged between yourselves. The please obtain a certifi cate of residence (in person who receives the bill has the obligation to German: Meldebescheinigung) from your local pay it. If you live by yourself, you pay the one- municipality. person rate. If you live with additional people, you pay the multi-person rate. GENERAL INFORMATION 9
LIVING COSTS
The following example student (1) If you are unsure if your study programme is considered Alpha- budget can help to indicate what Gamma or Bèta, visit https://www.utwente.nl/en/education/student- budget is required as a student at services/educational-services-procedures/money-matters/tuitionfee/ the University of Twente. (2) For detailed costs of other ITC courses, please see page 40. (3) Insurance costs for EU/EEA students depend on the policies of PhD candidates can fi nd more in- insurance companies in your home country. EU/EEA students can opt formation about the PhD budget for additional insurance of € 10 - € 25 per month. This insurance covers estimate in Chapter 7. costs of additional medical care. Visa students can make use of the ICS Complete+ insurance, which covers basic health care, travel and TUITION FEES 2021/2022 liability. ICS Complete Plus costs € 53.70 per month (see pages 12-14.) Nationality Level of study Study Programme Tuition fee
EU/EEA All All (excl. ATLAS) € 1,084 EU/EEA Bachelor ATLAS € 3,252 Non-EU/EEA Bachelor Alpha-Gamma(1) € 8,166 Non-EU/EEA Bachelor Bèta(1) € 9,666 Non-EU/EEA Bachelor ATLAS € 11,834 Non-EU/EEA Master* Alpha-Gamma(1) € 11,416 Non-EU/EEA Master* Bèta1) € 15,116 ITC (2) Master (23 months) € 30,400 *If you start your Master program in February, the tuition fee is 7/12 of the full academic year. ’The academic year runs until August, then in September a new academic year starts. The fees above include a one-time reduction due to Covid-19. The 2022-2023 tuition fees will be higher as the discount will not apply.
ANNUAL LIVING COSTS Category Amount For whom?
Housing € 6,000 All students Food € 2,500 All students Other (clothing etc.) € 800 All students Transportation € 600 All students Books & supplies € 500 All students Insurance € 700 Optional for EU/EEA students(3) Visa € 192 Non-EU/EEA students only Bicycle € 125 All students Bank account € 50 All students GENERAL INFORMATION 10
DUTCH BANK MOBILE PHONE
Most Dutch students prefer using mobile ACCOUNT phones over landline phones. As a result, most student houses do not have a landline. HOW TO OPEN A DUTCH BANK ACCOUNT A guideline to opening a Dutch bank account is SHORT STAY: PRE-PAID CARD provided on the following website: If you already have a mobile phone and you are www.utwente.nl/en/education/student- staying in the Netherlands for less than a year, services/money-matters/bank-account/ the best option is to buy a prepaid SIM-card. A prepaid SIM-card costs around € 10. The ITC students, please refer to page 46. Erasmus Student Network (ESN) Twente offers prepaid SIM-cards for arriving international WHY A DUTCH (STUDENT) BANK ACCOUNT? students. - Scholarships administered by the University of Twente will only be transferred to a Dutch bank account. - With a Dutch debit card you will be able to pay small amounts (“PIN payments”), such as copying services at the university library. - You can purchase train tickets at the NS vending machines located at the railway station rather than using the offi ce there. - For visa students: If you wish to pay your tuition fee in installments (after your fi rst year) then these amounts can only be withdrawn LONG STAY: CONTRACT from bank accounts with an IBAN number. Contracts with mobile phone providers are - You can use the iDEAL (online) payment usually one or two years in duration and are paid method. See the website for more information: in monthly instalments. There are also several www.ideal.nl/en providers offering contracts which are cancellable per month. For more information The magnetic strip on your (international) about these contracts, visit one of the telephone bank card cannot be used in the stores in Enschede and ask about their offers. Be Netherlands. Only bank cards containing careful not to sign a contract right away, but a gold coloured chip will be accepted. investigate different providers and inquire at All bank cards issued by ABN AMRO different stores. The four largest telephone contain this chip and can be used to pay providers in the Netherlands are KPN, T-Mobile, and withdraw money in the Netherlands. Telfort, and Vodafone.
Please keep in mind that your mobile phone has to be unlocked in order to use a Dutch SIM-card. For information about rates, please visit www. justlanded.com and go to: Netherlands > Telephone & Internet > Tariffs GENERAL INFORMATION 11
AON INSURANCE PACKAGES INSURANCE AON COMPLETE+ INSURANCE ICS Complete Plus covers all your medical costs INSURANCE and liability in the Netherlands. You are covered All residents of the Netherlands are obliged by for emergency dental care, doctor visits, physio- Dutch law to have health insurance. Additional therapy, acupuncture, medicines (see page 12), insurance to cover the costs of repatriation and psychotherapies, and medical transport. ICS personal liability is strongly recommended. The Complete Plus Insurance also covers personal University of Twente uses the services of AON liability, luggage, household contents, accidents, Insurance. legal aid, and repatriation. You are covered during internships and international travel For ITC students from non-EU/EEA countries: (including holidays). Medical costs related to Faculty ITC will arrange AON insurance policies, pre-existing conditions are covered as well under so there is no need to take action. certain terms and conditions (e.g. regular asthma medication). EU/EEA STUDENTS From 1 September 2019 we offer our If you are insured under the national health international students a broader insurance insurance scheme of an EU/EEA member state coverage, after requests from our international or Switzerland, your insurance company can students. The new insurance includes the provide you with a European Health Insurance coverage of pre-existing conditions (incl. Card (EHIC). As long as you do not have a paid pregnancy until 12 weeks) and comprehensive internship that surpasses the minimum wage in reimbursement for mental health support. the Netherlands, additional insurance is not required. Please be aware that an EHIC is valid Due to the increase in students subject to a visa for a limited time and emergency coverage only, requirement, students should apply for the and does not cover luggage, liability, or legal aid. insurance themselves through a link from AON Contact the UT to arrange additional insurance. Insurance. The UT will ask the students for proof WHICH INSURANCE DO YOU NEED? of insurance. GENERAL INFORMATION 12
AON BASIC HEALTH INSURANCE CLAIMS If you are not eligible for ICS Complete Plus cover A fully completed claim form, together with you must arrange basic health insurance. AON scanned original bills and (medical) certifi cates, Basic Health Insurance covers health insurance should be sent digitally to AON. Health insurance but not liability insurance. For more information claim forms can be downloaded from the AON please see: www.aonstudentinsurance.com/ website. Always make copies of claims for your legal/serviceinformation own records. The AON website provides information about when and how to fi le a claim. If you provide your insurance information to the ADDITIONAL INFORMATION pharmacy and the hospital ‘Medisch Spectrum Twente’ (MST) they will send their bills directly to WHAT EXACTLY IS COVERED? AON. Most insurance companies have their own conditions and limitations. Please check the EXTENDING YOUR INSURANCE eligibility requirements, terms and conditions If your study period at the University of Twente is carefully. The insurance companies are very extended, your insurance needs to be extended strict in the implementation of their policy. as well. For more information contact the Immigration Offi cers or ITC Student Affairs. Please note that the UT and/or Faculty ITC are E: [email protected] not responsible for any costs that are not E: [email protected] covered by your insurance. MEDICINE HOSPITALISATION Please be aware that there may be a limitation to If you are AON insured, and you are admitted to the amount of insurance coverage for your a hospital, you should inform AON and the medicine expenses. For example, there is a limit hospital of your AON insurance. This allows your to the amount for HIV medication, and it is invoices to be forwarded directly to AON without therefore advisable to bring your own. the need for advance payment. In the case of an Health insurance is mandatory in emergency, and if informing in advance is not the Netherlands. The authorities possible, tell the insurance company as soon as check whether you are indeed possible. Email claims@aonstudentinsurance. insured, if not you risk a fi ne of com and mention your insurance policy number. € 426 by a government organisation called the CAK. More information: https://www. zorgverzekeringslij n.nl/english/ GENERAL INFORMATION 13
PROOF OF INSURANCE Keep your proof of insurance on fi le, as you will need it when visiting your doctor or dentist. AON will also provide a brochure listing the insurance conditions and all covered (medical) procedures.
VISITING GUESTS AND FRIENDS Relatives and guests of students/ employees are also obliged to have a health insurance policy during their stay in the Netherlands. Extra insurances are strongly recommended, especially personal liability and emergency assistance insurance (including fl ight to home country in case of a life-threatening situation or death of a family member). A deposit is paid in advance, based on the duration of the family/ guest stay. Please contact the UT Immigration Offi cers or ITC Student Affairs for more information.
AON HEWITT PO Box 1005 3000 BA Rotterdam T: +31 (0)10 448 8270 W: www.students-insurance.eu/ students/en/ If you hold ICS Complete Plus W: www.aonstudentinsurance.com/ Insurance you are not allowed to students/en/claims/ apply for the Dutch Healthcare Allowance, called ‘zorgtoeslag’. HEALTHCARE IN THE NETHERLANDS One of the many great things about living in the Especially when feeling unwell, these cultural Netherlands is the excellent standard of Dutch differences might take you by surprise and healthcare, rated as one of the best in Europe. frustrate you. But do not worry, you will always The Netherlands topped the list of 34 nations in fi nd and get the health care you need. It is only the 2016 Euro Health Consumer Index (the organised differently to how you might expect. ‘industry standard’ of modern healthcare) and spends around 11 percent of GDP on health. In general the Dutch premise is that people are Plus, almost all doctors speak excellent English, personally responsible for their own health and making healthcare in the Netherlands very for their own well-being. People are expected to accessible to expats. However healthcare is very take their own responsibility to prevent illness, of culturally bound. Within this Dutch system you course within the boundaries of what National may face situations completely different from Healthcare offers. those you are used to in your own country. GENERAL INFORMATION 14
GENERAL PRACTITIONER PHARMACY PROCESS The Dutch health system is organised around the The procedure for collecting your medication is general practitioner (GP), in Dutch: huisarts = as follows: home doctor. Everyone is registered with their 1) Go to your pharmacy. own huisarts and they are the fi rst person you 2) The pharmacy employee will request your should go to when you have a medical problem date of birth and check your (electronic) (unless it’s an emergency, of course). The huisarts prescriptions from your GP or specialist. is the gatekeeper to all the other types of medical 3) If your medication is not yet available, you are treatment. They can deal with routine health usually able to collect it the next day. issues, perform standard examinations, and refer If your insurance covers the medication, you can you to other services, including hospitals, collect it without further action. If the medication specialists, home midwifery and physiotherapy. It is not covered by your insurance, you will need is not possible to visit a specialist at the hospital to pay for it. without a GP referral letter. To visit a student counsellor or psychologist you don’t need a REPEAT PRESCRIPTIONS referral. Please be aware that it is mandatory to be You can usually request a repeat prescription registered with a general practitioner when you online: Go to the website of your GP and click are staying in the Netherlands for more than three herhaalrecepten (repeat prescriptions). If you months. You can only make an appointment if order early in the morning you can generally pick you have registered with the GP. See Chapters 2 & up your order at your pharmacy in the afternoon 3 for details about on campus and ITC medical of the following day. You can also arrange for facilities. prescriptions by calling your GP’s assistant during their contact hours. PRESCRIPTIONS & MEDICATION Prescription drugs can only be provided through a DENTIST pharmacy if you have a prescription from a doctor/ Dental care for people over the age of 19 is general practitioner in the Netherlands. These generally covered by insurance up to a certain prescriptions are only provided during regular amount and only in the case of an emergency. doctor appointments. An apotheek (pharmacy) sells Please check your insurance policy: www. prescription-only drugs as well as over-the-counter aonstudentinsurance.com/students/en/ medication, vitamins, baby items, homeopathic insurances/icscomplete products and medical equipment for home use, and can also advise on medications and minor ailments. HOSPITAL A drogist (drugstore such as Kruidvat or Etos) sells MST (Medisch Spectrum Twente) non-prescription medications, toiletries, cosmetics Koningsplein 1 and baby essentials. T: 053-487 20 00 W: www.mst.nl Please note: not all examinations, treatments or medications are covered by insurance. For If you can’t attend your GP/ example, medications (such as paracetamol) for hospital/ specialist/ dentist which a prescription is not necessary are sold appointment, you must cancel at over the counter and have to be paid for least 24 hours in advance. personally. Most prescription medications A no-show will cost you personally obtained from your GP or specialist are covered around € 20. Neither the insurance by insurance, however there may be a limit to company nor the UT will reimburse the amount that can be covered (eg. for HIV these expenses. medication.) You are sometimes required to pay for the medication and reclaim it via your insurer. GENERAL INFORMATION 15 EMERGENCY INFORMATION EMERGENCY - 112 Call for help with life threatening situations.s. There is a penalty for improper use. EMERGENCY? HEALTH EMERGENCY Called spoedpost in Dutch ! CALL 112 Emergency, MST Hospital Enschede ! Beltstraat 70, 7512 AA Enschede The international European emergency number is OUT OF HOURS EMERGENCY DOCTORS Call this number for urgent assistance in life-threatening Called huisartsenposten in Dutch 112 situations or if you witness a . Only for URGENT problems that cannot waitit crime. For example, to report until the next day (during weekends, evenings,s, a road accident, a nights 17:00 - 08:00 or public holidays). intruder. In such situations, Always call fi rst: 088 555 11 88 every second counts.fi re or an HDT Oost When on campus call Beltstraat 70, 7512 AA Enschede 489 2222. building, callIn the ITC DENTAL EMERGENCY POST 053 260. If no dentists are available or during weekends,s, evenings, nights (17:00 - 08:00) or publicc holidays call: +31(0)53 792 0040.
MONTHLY SIREN Don’t be concerned when you hear a siron at 12:00 on the fi rst Monday of the month. It’s just a test of the national alarm system. TUBERCULOSIS TEST As an international student, you might be required by Dutch Immigration Law to have an X-ray scan of your lungs performed to check for tuberculosis (TB) at a local GGD offi ce (Dutch Public Health Service, Gemeenschappelij ke GezondheidsDienst). If tuberculosis is found, a course of treatment will be started, and it will not affect your residence permit. However, failure to have this test performed may endanger your immigration status to the Netherlands. Please tell the nurse or radiographer if you are pregnant.
DO I NEED TO TAKE A TUBERCULOSIS TEST? In general, all students from non-EU countries are required to take a tuberculosis test. The UT Immigration Offi cers or ITC Student Affairs Offi cers will inform you whether you must take part in the screening. More information: https://ind.nl/en/Pages/General_conditions.aspx
HOW TO TAKE A TUBERCULOSIS TEST - The Immigration Offi cers/ ITC Student Affairs will inform you about how to make appointments (in September and February for campus students/ITC students) for international students requiring a tuberculosis test at the GGD. - The GGD will contact you within six months at your Dutch home address and will invite you to a follow-up appointment. GENERAL INFORMATION 16
USEFUL GGD CONTACT INFORMATION INFECTIOUS DISEASES T: 053-487 6840 (press #1) GGD - MUNICIPAL HEALTH CENTRE E: [email protected] GGD Regio Twente Nij verheidstraat 30 TRAVEL HEALTH CLINIC 7511 JM Enschede T: 088-291 4900 T: 053-487 68 88 E: [email protected] TBC DEPARTMENT GGD - YOUTH HEALTH E: [email protected] T: 053-487 6670 T: 053-487 69 80 E: [email protected] TICK BITES & LYME’S DISEASE
Tick bites carry the risk of Lyme’s disease, which is caused by the Borrelia burgdorferi bacteria. Around 20% of the ticks in the Net- herlands are infected.
Ticks are black, dark brown or reddish and look like tiny spiders. They live in forests, bushes, trees and grass, including gardens.
To prevent Lyme’s disease: • Wear protective clothes, long sleeves and long trouser-legs in forested/long grassland areas; • Use insect repellent, containing DEET; Ticks • Check your body (specifi cally behind your ears, the groin, arm pits, back of the knee and belly button).
If bitten by a tick: • Remove directly, there are special tools available from drug stores or pharmacies; • Don’t use alcohol to remove the tick; • Clean/disinfect the area on your skin after removing the tick; • Check if you have removed all parts of the tick.
After removing a tick: • Keep checking the spot for a few weeks; • If the skin changes (see picture), take a photo of the spot; Erythema migrans • In case of erythema migrans (occurs after 3 days - 3 weeks), consult your GP.
Symptoms of Lyme’s Disease: Flu-like: headache, fever, muscle ache, tiredness, stiff neck. GENERAL INFORMATION 17
COVID-19 VIRUS OUTBREAK
The coronavirus (COVID-19) pandemic has impacted the Netherlands and the University of Twente in how we provide our education, the ways we personally interact with our student community and the ways in which our services are organised on and off campus. Students are asked to closely follow the health and safety measures below.
SYMPTOMS OF COVID-19: • Cold symptoms (nasal cold, runny nose, sneezing, sore throat) • Coughing • Shortness of breath • Elevated temperature or a fever (above 38 degrees Celsius) • Sudden loss of taste and/or smell (without nasal congestion).
GETTING TESTED: If you experience one or more of the above symptoms, visit https://coronatest.nl/ or call 0800- 1202 to make an appointment to be tested for the virus. The test is free.
If your symptoms do not go away, or get worse, or if you develop new symptoms, then call your general practitioner. In a life-threatening situation, call 112.
HEALTH & SAFETY MEASURES: • Keep 1.5m distance from others. • Wash hands regularly with soap and water, for at least 20 seconds, then dry them thorou- ghly. Wash your hands often: before you go out, and when you return home. • Cough and sneeze into the inside of your elbow. • Use paper tissues to blow your nose and discard them after use. Then wash your hands. • Do not shake hands with others. • Avoid touching your face. • If you or members of your household experience any symptoms, please stay at home.
For more detailed information about COVID-19 and updates on the measures at the University of Twente, visit www.utwente.nl/corona.
For further information about COVID-19 in the Netherlands, visit www.rivm.nl/en or www.rij ksoverheid.nl/. For the latest COVID-19 fi gures, visit https://coronadashboard.go- vernment.nl/. GENERAL INFORMATION 18
PART-TIME JOBS IN THE NETHERLANDS
As an international student in the Netherlands WORK PERMIT AND RESTRICTIONS you might want to take a part-time job, just as - Citizens from the EU/EEA and Switzerland do Dutch students do. However, your position as a not need a work permit and there are no job applicant is somewhat different from that of restrictions regarding working hours, other a Dutch student. than as stipulated by Dutch law in the Working Hours Act. FORMALITIES AND RULES - If you’re not from the EU/EEA or Switzerland, As an international student looking for a job, you your employer has to provide you with a will have to take into account certain practical personal work permit. You can either work restrictions. Although there are jobs suitable for for a maximum of 16 hours per week during non-Dutch speakers in the Netherlands, students the year, or fulltime during the months of with a lack of Dutch fl uency often fi nd it hard to June, July and August; you may not do both. get a part-time job. If you are enrolled in an Your employer or employment agency must English-taught programme and don’t speak apply for your work permit, you cannot do Dutch, certain jobs will not be possible. But even this yourself. if you do speak some Dutch, some jobs simply require the fl uency of a native speaker. Always For more information about part-time jobs, visit make sure you know about the relevant www.studyinholland.nl/practical-matters/ requirements and rules when looking for a job. working-while-studying
DIFFERENCES IN HEALTH INSURANCE If you are employed in the Netherlands (i.e. paying income tax) you are not eligible for AON Complete+ insurance or other private insurance packages. This means that, as an employee, you need to change your health insurance policy to a basic health insurance (e.g. AON Basic Health Insurance; see page 11). This rule applies to everyone (including students with an EU Health Insurance Card), regardless of how many hours you work per week. You are advised to take this into consideration when looking for a job, as basic health insurance may be more expensive than your current insurance. If you intend to work part-time on and off, make sure you choose an insurance company that allows you to switch between private and basic health insurance. GENERAL INFORMATION 19 CHANGE OF ADDRESS NOTIFICATIONS When you change your address you need to inform authorities and service providers. Please follow the steps below to successfully communicate changes in your address.
STEP 1: MUNICIPALITY & IND If you are moving within Enschede or Hengelo, you need to inform the municipality of your change of address. Please send an email to GETTING TO THE UT [email protected] and mention your name, your old address and your new FROM SCHIPHOL AIRPORT address. The municipality will inform the Dutch Upon arriving at Schiphol airport, make your way Immigration Service (IND) of your new address. to Schiphol Plaza, the airport’s main entrance. Locate the NS ticket desk (opened 24/7) and buy STEP 2: ABN AMRO BANK a one-way train ticket to Enschede (€ 21 - € 25). If you have a bank account at ABN AMRO bank, A direct intercity train to Enschede leaves please inform the bank by visiting their local Schiphol train station once per hour. offi ce (Stationsplein 8, Enschede). Remember to Alternatively, you could take a train with a bring your passport and new address information transfer in Amersfoort. Don’t hesitate to ask with you. Alternatively, change your address railway staff for information on how to get to information online at the ABN AMRO internet Enschede train station. banking website. FROM ENSCHEDE TRAIN STATION STEP 3: AON INSURANCE From Enschede train station, either take bus #1 Inform AON of a change in address by sending (direction Universiteit) or bus #9 (direction an email to the UT Immigration Offi cers or the Hengelo CS) and alight at bus stop Kennispark/ ITC Student Affairs Offi ce. Your new address UT (€ 1,89 - € 3,02). ITC students arriving at information will be passed on to AON. If you Enschede train station and staying at IIH do not arranged the insurance yourself, please contact need to take the bus. The IIH is located in the AON directly to report the change of address. centre of Enschede. E: [email protected] E: [email protected] AIRPORT PICK-UP SERVICE An airport pick-up service is arranged for picking STEP 4: STUDENT SERVICES DESK & STUDIELINK up new incoming international students on Change your address in Studielink. If you need selected days in August and February. The free help, visit the Student Services desk in the pick-up service is led by the UT Student Union. Vrij hof building. They will guide you from Schiphol Airport to the W: www.utwente.studielink.nl UT campus by train. Keep in mind that the airport pick up is only available on selected dates. For STEP 5: SERVICE PROVIDERS registration and the exact time and dates, visit: Remember to give your new contact details to www.utwente.nl/en/pickup your mobile phone provider, internet service, gas, electricity and water, doctor, dentist, employer, pension provider etc., as appropriate. GENERAL INFORMATION 20
BY CAR Use the directions below when coming to the UT by car:
GPS INFORMATION Coordinates: Lat: 52.240990, Lon: 6.853752
Campus Address: Drienerlolaan 5, Enschede
ITC Address: Hengelosestraat 99, Enschede GENERAL INFORMATION 21
ACADEMIC CALENDAR
The academic calendar determines the fi rst and last days of the academic year and which weeks are designated for lectures, written examinations and academic holidays. All scheduled educational activities of all UT study programmes should be fi tted into the academic calendar (Dutch: jaarcirkel). For a full overview of the academic calendar 2021/2022 please visit the UT websites listed below.
ACADEMIC YEAR 2021/2022 Start date: Monday 6 September 2021 End date: Sunday 10 July 2022
SEPTEMBER / FALL SEMESTER / 1ST SEMESTER Start date: Monday 6 Setpember 2021 End date: Friday 4 February 2022
FEBRUARY / SPRING SEMESTER / 2ND SEMESTER Start date: Wednesday 9 February 2022 End date: Friday 8 July 2022
W: www.utwente.nl/en/ces/planning-schedules/academic-calendar/ W: www.itc.nl/education/studying-at-itc/study-details/academic-calendars/ GENERAL INFORMATION 22
NATIONAL HOLIDAYS
HOLIDAY DUTCH NAME DATE First Christmas Day Eerste Kerstdag 25 December 2021 Second Christmas Day/ Boxing Day Tweede Kerstdag 26 December 2021 New Year’s Day Nieuwjaarsdag 1 January 2022 Good Friday Goede Vrij dag 15 April 2022 First Easter Day / Easter Sunday Eerste Paasdag 17 April 2022 Second Easter Day / Easter Monday Tweede Paasdag 18 April 2022 King’s Day Koningsdag 27 April 2022 Liberation Day Bevrij dingsdag 5 May 2022 Ascension Day Hemelvaartsdag 26 May 2022 First Pentecost Day Eerste Pinksterdag 5 June 2022 Second Pentecost Day Tweede Pinksterdag 6 June 2022 CAMPUS STUDENTS 23
2. INFORMATION FOR CAMPUS STUDENTS
IMPORTANT: This chapter includes information specifi cally for Campus students; you also need to read the general information as this is applicable to you too!
GETTING READY!
24 Admission documents
25 Bachelor and Master students
26 Exchange students
27 Visa, residence permit & insurance
28 Accommodation
IN ENSCHEDE!
30 Introduction days
31 Finalise your enrolment important!
31 Internet access
32 IT help
32 Campus medical facilities
33 Student card
33 Printing
34 Campus Map
35 Stores
36 Canteens, restaurants and bars CAMPUS STUDENTS 24
ADMISSION DOCUMENTS
CAMPUS STUDENTS EEA students can arrange the payment of their After you are admitted to a University of Twente tuition fee in Studielink. Non-EEA students will (UT) study programme, you will receive emails have paid their tuition fee during the visa from the UT with the steps to take towards application process and can be enrolled as registration. In order to complete your soon as the UT receives the hardcopies of the enrolment, the university requires the hardcopy required documents and their entry visa/ documents listed below (if you haven’t residence permit has been arranged. When provided them yet): you arrive at the University of Twente, you will - Certifi ed hardcopy* of your original degree need to fi nalise your enrolment (page 31). certifi cate of previous education; - Certifi ed hardcopy* of your original fi nal Please note that your enrolment will not be transcript of records; fi nalised until you have submitted all requested - Offi cial translations in English or Dutch (if documents and your payment has been applicable); received by the UT. ! - Offi cial English test report (if applicable); - Offer of Admission (Master/Bachelor students only); - For Master Business Administration or Industrial Engineering Management applicants only: Certifi ed copy* of your GMAT/GRE score report; - Learning agreement (Exchange students only). You will receive this by email; - Copy of your international passport.
When you have sent in your Offer of Admission (Bachelor/Master) or when you have provided all required documents (Exchange), you will be contacted by email about visa procedures (if applicable), housing possibilities (if applicable), insurance, bank account, and other formalities. You will also be invited to participate in the (mandatory) introduction days for international ADMISSION PROCEDURE students. Bachelor E: [email protected] Please send in your hardcopy documents W: www.utwente.nl/go/ish/application/bachelor before you arrive in the Netherlands.
Master
* A certifi ed copy is a copy with an offi cial stamp and signature E: [email protected] on each page (and, if applicable, also on the reverse side) to W: www.utwente.nl/go/ish/application/master verify that it is a copy of the original document requested. This offi cial stamp and signature may be from a notary or your INFORMATION FOR INTERNATIONAL STUDENTS school/university. Photocopies or scans of the documents W: www.utwente.nl/go/ish/internationalstudents mentioned above are not legal proof and, therefore, cannot be accepted for enrolment. Twitter: @UTInternational CAMPUS STUDENTS 25
BACHELOR & MASTER STUDENTS ADMISSION AND ENROLMENT
Visit www.utwente.nl/en/ education/student-services/ visa/upon-arrival/ for useful information about what to do when you arrive in Enschede. Online Application
Acceptance
Send in Entrance Offer Acceptanceof Admission Form Visa / Insurance / Banking If applicable Confirmation Before Arrival Before
Housing Send in documents If applicable
Finalise Enrolment
Attend Facility Market Upon Arrival CAMPUS STUDENTS 26 Application deadlines:
EXCHANGE STUDENTS BSc: www.utwente.nl/go/ish/ deadlines/bachelor MSc: www.utwente.nl/go/ish/ ADMISSION AND ENROLMENT deadlines/master Exchange: www.utwente.nl/en/ education/exchange-students/ application-deadlines/
Nomination
Online Application Follow the 7 steps Visa / Insurance / Banking If applicable Provisional Acceptance
Before Arrival Before Housing Send in If applicable Learning Agreement
Acceptance
Finalise Enrolment
Attend Facility Market Upon Arrival CAMPUS STUDENTS 27
VISA, RESIDENCE PERMIT &
INSURANCE General information about visas, resi- dence permits and insurance can be found in Chapter 1. ENTRY VISA STEP 1: CONFIRM OFFER RESIDENCE PERMIT To start your entry visa/residence permit application procedure, confi rm your offer from Campus students and ITC International Hotel the University of Twente by returning your students who require a residence permit will be completed Offer of Admission. Exchange guided through all formalities before arrival. students do not have to complete this form; they will be contacted by the University of Twente. If your residence permit is due to expire during the current academic year, contact the UT STEP 2: PROOF OF FINANCIAL MEANS Immigration Offi cers directly for more Dutch law requires non-EU students staying in information about extending it. The fee for the Netherlands for more than 90 days to apply extending your residence permit is € 192. for a visa and residence permit. The university applies for both at the same time on your behalf. INSURANCE The visa is a sticker in your passport to enter the Netherlands and is valid for 90 days; the NON EU/EEA STUDENTS residence permit is a card you will receive after Non-EU/EEA students are required to arrange you have arrived and will be valid during your health insurance. You will be guided in arranging stay. health and liability insurance before arrival.
Non-EU students are required to provide proof EU/EEA STUDENTS of suffi cient fi nancial means of € 12.000. Please See information in Chapter 1, page 11. contact our visa department for further information regarding a valid bank statement.
STEP 3: ADDITIONAL PROCEDURES BY EMAIL The University of Twente will guide you through the next steps of the entry visa/residence permit procedure. Please follow the instructions outlined in the emails you receive. CAMPUS STUDENTS 28
ARRANGING ACCOMMODATION
FURNISHED ACCOMMODATION FOR CAMPUS STUDENTS The UT is the linking pin between local housing providers and admitted UT students, exchange students, staff members and guests: we coordinate supply and demand through the regional housing portal Roomspot (www.roomspot.nl/en). There are also a number of external parties that offer housing in the region and the UT works in collaboration with several of these housing providers.
ON-CAMPUS: DE VESTE OFF-CAMPUS: OFF-CAMPUS: STADSWEIDE De Veste is the on-campus ITC INTERNATIONAL HOTEL The Stadsweide apartments housing provider. De Veste The modern ITC International are located in the bustling city offers fully furnished Hotel is located in the vibrant centre of Enschede, about 20 accommodation for non-EEA city centre of Enschede, minutes by bike or public students, and unfurnished approximately 20 minutes by transport from the UT campus. accommodation for EEA bike or public transport from The shops, market and railway students. All UT campus the UT campus. The shops, station are within walking rooms are private, while market and railway station are distance. bathroom and kitchen facilities within walking distance. The The unique Stadsweide are often shared with other fully-furnished rooms with apartments feature spacious, students. balcony have private bathroom fully-furnished apartments facilities and shared kitchen with private bedrooms and a ON-CAMPUS: CAMELOT facilities. shared kitchen and bathroom. Camelot offers fully furnished studio apartments with a OFF-CAMPUS: OFF-CAMPUS: XIOR kitchen and bathroom. The PERSAN VASTGOED Xior Student Housing NV property itself features various Persan Vastgoed is an off- offers student housing in the facilities such as: game rooms, campus housing provider in city of Enschede. The individual a lounge room, a cinema, and the city centre of Hengelo, units are located in a renovated study rooms. There is also a located close to the UT campus former hospital at the roof terrace which has a great and within walking distance Ariënsplein. The complex is view of Enschede. from the train station. The fully within walking distance to the renovated houses give space train station and the city centre. to three to fi ve students and The campus can be reached by offer a shared living room, bike in just fi fteen minutes. kitchen and bathroom. CAMPUS STUDENTS 29
ROOMSPOT SHARED STUDENT HOUSE If you would like us to assist you with fi nding One of the alternative accommodation options accommodation on campus or in the vicinity of is to live with a group in a shared student house. our university, please create an account at For most students this is not only a partnership Roomspot (www.roomspot.nl/en). There you of convenience, but a crucial aspect of daily life. can fi nd the current housing offers in Enschede Many groups eat and cook together, play games and Hengelo, and apply for the accommodations in the evenings, go clubbing or do other things you are interested in. You can make an account as a group. In short: they spend a lot, perhaps on Roomspot and respond to housing offers at even the major part, of their free time together. any time, regardless of your application status. A good fi t is important and therefore students select their own housemates. Placement is very NON-EEA STUDENTS uncommon. The selection procedure, known as co-optation (Dutch: coöptatie), aims to ensure If you require an entry visa and/or residence a good fi t. This process is not organised by the permit as a non-EEA or exchange student, staff UT, but by the students in each household. member or guest, the UT offers you additional assistance in your search for housing for a period In most cases, the group will invite you (or of up to 1 year. Therefore, you will be shown even a couple of interested students at once) extra housing offers in Roomspot that are to a meeting in order to get to know you. After exclusively available for non-EEA students that, they decide as a group and let you know (including exchange students), staff members whether you can move in or not. Don’t be afraid and guests. These are available to view as soon to reject the room yourself if you cannot picture as we have received and registered the payments yourself living with a particular group and don’t of your entry visa and tuition fee (if applicable), feel down if a group rejects you. Most students as well as the bank statement. visit several houses before they fi nd what they are looking for. If it’s not possible for you to It is important to complete the payments and visit the group beforehand, ask the fl at for a bank statement as soon as possible, so that meeting via Skype/videochat. More information there will be several extra appropriate and is available at su.utwente.nl/en/rooms affordable housing options available to you. For exchange students we only need the entry visa When you speak to a student who fee and bank statement. PhDs and employees studies in the Netherlands, they often re- will see this accommodation once we receive fer to their fl atmates of their living group their name via Human Resources. as their ‘‘house’’. For example, they can say that they eat with their house or go to For more information about housing, please visit a party with their house...... our webpage: www.utwente.nl/en/campus/ facilities/housing/.
Please note that housing for students at University College Twente (ATLAS) is guaranteed for the fi rst two years of the programme. For more information visit: https://www.utwente.nl/en/education/ bachelor/programmes/university-college- twente/life-at-uct/housing/ CAMPUS STUDENTS 30
INTRODUCTION DAYS KICK-IN INTRODUCTION DAYS Every year students from the UT organise an PLEASE NOTE: introduction period for new Bachelor, Master, Attending the Facility Market during and Exchange students called the ‘Kick-In’. the Kick-In introduction days is highly re- During the Kick-In you will meet your fellow commended for all international students students, get to know Enschede, the UT and the from EU and non-EU countries. In additi- campus together with your (do-)group, guided on, it is essential that you attend your by senior students from your studies. With your formality appointments to prevent de- (do-)group you will experience an amazing week lays to the completion of the formalities to start your time in Enschede! required to properly start your studies.
Your (do-)group will consist of fellow students from your study or faculty and your guides will At the Facility Market, you’ll have the chance to be present to answer all your questions about fi nd out about the various facilities, services and the university and student life in Enschede. By associations the UT has to offer. Also during the joining the Kick-In you will be able to make introduction period, the UT will help you to friends and meet people from the UT even arrange formalities such as the fi rst steps towards before you start studying! registration with the municipality of Enschede.
The Kick-In consists of a general programme and The Kick-In is the biggest event organised by the a study-related programme. Some activities may UT every year. It is the ultimate opportunity to get be held online, however we strongly advise you to know all of the associations the UT has to offer, to be present in Enschede for the Kick-In week if get introduced to the university and its possible. The general programme is about your surroundings, make new friends and have the student life at the University of Twente and will best possible start to your student life. If you have introduce you to all great aspects of the campus been (provisionally) admitted to a UT study and the city of Enschede. During the study- programme, you will be personally invited to the related programme you will receive general Kick-In activities for international students. For information about your study programme, you more information, please visit the Kick-In website: will meet the teaching staff and have an www.kick-in.nl/en awesome time with your fellow students. CAMPUS STUDENTS 31
FINALISE YOUR ENROLMENT IMPORTANT! ! Before you are fully enrolled at the University of EXCHANGE STUDENTS Twente, you need to fi nalise your enrolment. Exchange students should follow the guidelines provided. Instructions regarding the Student BACHELOR AND MASTER STUDENTS Card (page 33) should be followed as well. The University of Twente will provide you with additional information before your arrival. It is crucial for you to follow the steps as outlined in the emails.
INTERNET ACCESS WIRELESS INTERNET: EDUROAM For wireless internet connections, the UT uses SERVICEDESK ICT (LISA) eduroam: a secure, worldwide roaming service Campus location: Citadel (Building 9) allowing wireless internet access across the UT Entrance: O&O Plein campus. You can connect to eduroam in the Opening hours: Mon-Fri (08:30 - 17:00) education buildings, on-campus accommodation T: +31 (0)53 489 5577 and most other areas on campus. Please visit the E: [email protected] the ICT manuals website for step-by-step W: www.utwente.nl/en/lisa instructions on how to install eduroam on your wireless device: www.utwente.nl/eduroam NOTEBOOK SERVICE CENTRE Campus location: Citadel (Building 9) INTERNET ACCESS Entrance: O&O Plein Campus Bachelor, Master, and Exchange Opening hours: Mon-Fri (08:30 - 17:00) students will receive their student number and T: +31 (0)53 489 5533 password either prior to or during the Kick-In E: [email protected] introduction days. If you did not attend the W: www.utwente.nl/en/lisa/ict/nsc introduction days, you can request your student number and password at the Servicedesk ICT (LISA) in the Citadel building. CAMPUS STUDENTS 32
IT HELP SERVICEDESK ICT (LISA) LIBRARY, ICT SERVICES & ARCHIVE (LISA) For questions about web applications, UT soft- NOTEBOOK SERVICE CENTRE (NSC) ware, passwords, eduroam, student webapps Visit the NSC website to purchase your note- and other general ICT questions, please contact book computer. You can buy a notebook anyw- the Servicedesk ICT (LISA). You also might want here, but because of high quality and low prices to pay a visit to their website for various guideli- we recommend the NSC notebooks. nes, such as how to make use of the printers on At www.utwente.nl/lisa/newstudents you will campus. Manuals can be found at: www.ut- fi nd the checklist for fi rst year students. When wente.nl/en/service-portal/services/lisa/ you have completed the checklist, you have done everything necessary to use the ICT facili- EDUCATIONAL SYSTEMS ties at the UT. For an overview of our online educational Note: the software that you will need to use for systems, please take a look at www.utwente. your studies is guaranteed to function on a NSC nl/en/educational-systems/new_students notebook. We cannot guarantee this for note- books that have been purchased elsewhere. CAMPUS MEDICAL FACILITIES DOCTOR AND PSYCHOLOGISTS The campus doctor (or another local doctor) can help and advise you with medical questions or EMERGENCY?! symptoms you may have. If necessary, the CALL 112 doctor can make an appointment for specialised ! 112. medical services for you at the general hospital The international European and/or prescribe medicine. If help from a UT emergency number is counsellor or psychologist is needed, a referral is Call this number for urgent not required. It is mandatory to be registered assistance in life-threatening with a doctor if you are staying in the Netherlands situations or if you witness a for more than three months. To register with the crime. For example,fi reto orreport an campus doctor, visit the website below and fi ll in a road accident, a the online registration form. intruder. You can reach053 campus 489 2222. DOCTOR BASED AT THE UT CAMPUS security on Campus location: Sleutel (Building 58) The non-emergency0900 number 8844. Appointments: for the police is T: +31 (0)53 203 0204 (Mon-Fri: 08:00 - 17:00) E: [email protected] W: www.campushuisarts.nl/en UT STUDENT COUNSELLING University of Twente MEDICAL EMERGENCIES Drienerlolaan 5 In case of a medical emergency outside Vrij hof (Building 47) offi ce hours, please contact HDT-Oost Floor 3, room 311 Emergency Post: +31 (0)88 555 1188 T: +31 (0)53-489 2035 (in case of no reply Beltstraat 70, 7512AA Enschede within offi ce hours: +31 (0)6 142 154 98)
CAMPUS STUDENTS 33
DENTIST AND PHYSIOTHERAPIST The University of Twente has an on-campus STUDENT CARD dentist and physiotherapist. Depending on your CAMPUS STUDENTS: STUDENT CARD health insurance policy, you might be able to Your student card is valid as an ID card for the reclaim the costs of dental treatment or university. You can use your student card as physiotherapy through your insurance company. identifi cation when using UT facilities, such as the library. It also holds your UnionCard, if you DENTAL EMERGENCIES have purchased one. The card is valid until you If you are not registered, but you do de-enrol from the University of Twente. have an immediate dental problem, you should call +31 (0)900 128 2632. After you have been successfully enrolled as a UT student and have uploaded a passport photo to osiris.utwente.nl you will receive an email about picking up your card. If you lose your student card you can buy a new one at the DENTIST BASED AT UT CAMPUS Student Services desk. Campus location: Sleutel (Buildingg 58) Appointments: T:+31 (0)53 489 4600 (Mon-Fri: 08:00 - PRINTING 12:00 and 13:00 - 16:00) Students can make use of the multifunctional W: www.tandartshuizinga.nl student printers, which can be found all over campus. In order to be able to print, students PHYSICAL THERAPIST BASED AT need to activate their student card at the printer. UT CAMPUS A step-by-step guide on how to activate the Campus location: Sports Centre student card (also referred to as a college card) T: +31 (0)53 7676020 can be found on the LISA website: www. E: [email protected] utwente.nl/printer-registration. Students can W: www.topvormtwente.nl/en print 125 pages free of charge. After that, they can print at the Xerox Copy Shops located on campus or upload credit to their student card at www.printquota.utwente.nl.
Xerox Copy Shops
Service Center Carré Campus Location: Carré (building 15) T: +31 (0)53 489 2485 E: [email protected]
Service Centre Student Union Campus Location: Bastille (building 43) T: +31 (0)53 489 4215 E: [email protected] CAMPUS STUDENTS 34
CAMPUS MAP To download the campus map, visit www.utwente.nl/download/campusmap.pdf
Visit www.utwente.nl/go/ish/todo/campus-life for information about life on campus. CAMPUS STUDENTS 35
STORES
COOP SUPERMARKET HAIRDRESSER ‘DE BARREBOKS’ Campus location: Sky, ground fl oor Campus location: Sky, ground fl oor Opening hours: Opening hours: 09:00 - 18:00 (Mon - Fri) 08:00 - 19:00 (Mon - Fri) T: +31 (0)53 489 4158 08:00 - 17:00 (Saturdays & summer holidays) W: www.kapsalondebarreboks.nl/en
BICYCLE REPAIR SHOP UNIONSHOP ‘DE 2E VERSNELLING’ Sells readers, UT gifts and clothing, offi ce Location: Box, ground fl oor supplies and postcards. Opening hours: 08:30 - 16:30 (Mon - Fri) Campus location: Bastille building, ground fl oor Closed during summer holidays Opening hours: 10:00 - 17:00 (Mon - Fri) T: +31 (0)53 489 4215 IAPC-SHOP E: [email protected] IAPC is a student foundation providing W: www.su.utwente.nl/en/unionshop computer/laptop advice to UT students and employees. IAPC also has a shop selling PC NOTEBOOK SERVICE CENTRE equipment. The UT offers all students the opportunity to buy a state-of-the-art laptop computer for a Campus location: Zilverling E105 competitive price. The laptop includes a three- Opening hours: 12:45 - 13:30 (Mon - Fri) year international warranty; insurance is (not during holidays and exam periods) optional. The Notebook Service Centre can also T: +31 (0)53 489 3927 assist you with any software or hardware W: www.iapc.utwente.nl problem with your laptop computer. Location: Citadel, opening at O&O square Opening hours: 8.30 - 17.00 (Mon-Fri) W: www.utwente.nl/en/lisa/ict/nsc CAMPUS STUDENTS 36
CANTEENS, RESTAURANTS & BARS
Most UT buildings have canteens where you can VESTINGBAR get coffee, tea, fresh sandwiches, and candy The Vestingbar is a student bar on campus. bars. Opening hours may vary per building, but Every Tuesday night at 21:00 they organise a all canteens are open at least between 12:00 and pub quiz. 13:30. There are also several restaurants and bars on campus. The UT Student Restaurant Location: Bastille building, second fl oor offers hot meals for reasonable prices. Opening hours: 21:00 - 02:00 (Mon - Sat)
CAMPUS STUDENT RESTAURANT MENSA THEATERCAFÉ Campus location: Waaier building, fi rst fl oor Location: Vrij hof building, ground fl oor Opening hours: 10:00 - 19:00 (Mon-Thu) Opening hours: 10:00 - 23:00 (Mon & Tue) 10:00 - 18:00 (Fri) 10:00 - 00:00 (Wed & Thu) 10:00 - 17:00 (Fri) ITC STUDENT RESTAURANT Location: ITC building SPORTS BAR - KSUT Opening hours: 12:00 - 13:30 (Mon - Fri) Location: Sports Centre/Sportcentrum Opening hours: 09:00 - 01:00 (Mon-Fri) APPÈL-KANTINES 08:00 - 24:00 (Sat) Found in the Spiegel, Ravelij n, Horst and the 09:00 - 19:00 (Sun) Waaier. Opening hours vary, usually at least STARBUCKS between 10:00 and 16:00. Location: Zilverling, Educafé Opening hours: 08:00 - 18:00 (Mon-Fri) SUBWAY Location: Bastille, Ground Floor Opening hours: 10:00 - 18:00 (Mon-Fri) 11:00 - 15:00 (Sat & Sun) ITC STUDENTS 37
3. INFORMATION FOR ITC STUDENTS
IMPORTANT: This chapter includes information specifi cally for ITC students; you also need to read the general information as this is applicable to you too!
GETTING READY!
38 Admission, visa & residence permit
39 Insurance
40 Accommodation
40 Tuition fees
IN ENSCHEDE!
41 Introduction weeks
41 ITC/UT student smart card
42 ITC building
43 Internet access & Servicedesk ICT
43 Healthcare
46 Finances
47 Printing
47 UT Sports facilities
48 Course management
49 Association of ITC students 50 ITC Student Affairs Offi ce 3 ITC STUDENTS 38
ADMISSION, VISA & ENTRY VISA & RESIDENCE PERMIT STUDYING LESS THAN 90 DAYS IN NL Students studying in the Netherlands for less RESIDENCE PERMIT than four months have to apply for a ‘multiple- ADMISSION entry Schengen short stay visa’ at the Netherlands embassy in their own or Applications for courses at the Faculty ITC neighbouring country. You will be instructed to have been dealt with through the course fi nder visit the Netherlands embassy to collect the visa on the ITC website. Communication runs when receiving your ITC letter of admission. through the ITC digital application system Please note that a short stay visa allows you to OSIRIS of the ITC Admission Offi ce. stay in the Netherlands for a maximum of 90 days in any 180-day period. It is not possible to When offi cially admitted to study, you will extend a short stay visa; Dutch authorities make receive information about the formalities and no exceptions to this rule. steps to take via the digital application system OSIRIS. Please follow the instructions carefully. STUDYING MORE THAN 90 DAYS IN NL Students studying for longer than three months Once the invoice has been paid and/or a must have an authorisation for temporary stay scholarship has been awarded, you will receive (MVV) upon arrival. After you have arrived in the an ITC Arrival Form. As soon as you return this Netherlands, you will receive your residence form, several of our services will start to work permit card. to help ensure that you have a smooth arrival and stay at ITC. As soon as you have been awarded a scholarship, or when course fees have been fully paid, ITC Immigration offi cers will apply for a MVV and the residence permit at the Dutch Immigration Service (IND) in the Netherlands. Our Student Affairs Offi ce assists all students requiring an (entry) visa, residence permit and/or Change of Purpose. If you require an entry visa or residence permit, you will receive an email after your admission outlining all necessary procedures. Keep in mind that, by Dutch law, students cannot apply for a visa themselves.
If you need to extend your residence permit, the extension is handled and monitored by ITC Student Affairs. The fee for extending your residence permit is € 192.
ITC ADMISSION OFFICE E: [email protected] W: www.itc.nl/study ITC STUDENTS 39
INSURANCE
AON INSURANCE For all ITC students, a full comprehensive insurance (ICS) is arranged. This insurance includes general costs of healthcare, personal liability, luggage and travel, household contents, emergency assistance, accidental death and dismemberment. Some scholarships do not pay for the full costs of the insurance and extra costs may be involved.
The Insurance Certifi cate will be sent to you by the insurance company AON by email while still in your home country, because you need proof of insurance in the process of getting a visa or MVV.
Course participants from one of the countries of the European Union should be aware of the limitations of their own medical insurance in combination with the European Health Card. Sometimes (PhD-) students receive letters from They are strongly advised to arrange a the CAK (a public organisation that checks complete insurance for personal liability, whether a specifi c citizen is insured following luggage, household contents, emergency Dutch Law). Students who receive a letter from assistance, accidental death and CAK (normally in Dutch) should not ignore these dismemberment, travel (including fi eldwork letters and will need to call in to see an ITC or internship) which can be arranged by ITC Student Affairs Offi cer who can help with fi lling Student Affairs, and when indicated, in in the necessary form to prove the individual is combination with the health insurance. insured in accordance with Dutch law. Although it is not obliged by Dutch law, an insurance to For ITC students staying longer than three years cover the costs of repatriation and personal in the Netherlands (PhD or unpaid international liability is strongly recommended. researcher) and older than 30 years, please For more information, visit check with the ITC Student Affairs Offi ce or visit www.zorgverzekeringslij n.nl/english/#10 the following website for more information: https://www.studyinholland.nl/plan-your- stay/insurance General information about visas, residence permits and insurance can be found in Chapter 1. ITC STUDENTS 40
ACCOMMODATION TUITION FEES ITC INTERNATIONAL HOTEL 202-2022 The ITC International Hotel (IIH) provides For courses with starting date furnished accommodation to students studying 1 September 2021 – 31 August 2022 at the ITC faculty. It is located at Boulevard 1945- 4, about 1 kilometre from ITC. The IIH has 398 single rooms. There are 29 communal kitchens Study Programme* Tuition fee that can be used by all residents. For ITC students participating in the Post-Initial Master, Master (for 23 months) € 32,500 accommodation is reserved in the IIH for all Postgraduate (12 months) € 16,250 admitted candidates from the start of the course, with a stay commitment of minimum 12 months. Certifi cate – 5 ECTS credits € 1,354 This also applies to fi rst year ITC participants in the Spatial Engineering Master, with an ITC Certifi cate – 7 ECTS credits € 1,896 scholarship. For all other students accommodation can be offered as well, but is Certifi cate – 10 ECTS cre- € 2,708 not compulsory. Students can contact the dits Admission Offi ce. Once you accept the offer, the Certifi cate - 15 ECTS cre- € 4,063 reservation has a commitment of a minimum of dits 12 months. Registered students are required to Certifi cate - 30 ECTS cre- pay a deposit equal to one month’s rent. The 12 € 8,125 dits month student stay commitment is applicable for courses of 9 months or longer in duration. For courses less than 9 months in duration, * For the latest tuition fees for ITC courses; students have a stay commitment for the please visit the website: www.itc.nl/ duration of the course. education/studyfi nder/geo-information- science-earth-observation/fi nancial- Upon check-in you will receive an entry card for matters/#tuition-fees-2021-2022 the front door, the door to your corridor, and the Please note that the tuition fees of the ITC’s door to your own room. ITC students will receive Master Spatial Engineering follow the fee additional information about their stay at the ITC structure of the regular master’s at the UT: International Hotel with their admission letter. https://www.utwente.nl/en/education/ For more information about the ITC International master/fi nancial/tuition-fees/ Hotel, its rates and other facilities visit www.itc.nl/itc-international-hotel.
The ITC Certifi cate courses have different minimum living costs requirements and different insurance charges depending on the length of the programme. For the spe- cifi c costs, please consult: www.itc.nl/ fees-and-costs#2021-2022 ITC STUDENTS 41 INTRODUCTION ITC/UT STUDENT WEEK SMART CARD
ITC organises a mandatory introduction period for On arrival you will receive an ITC/UT student new students before the start of the academic smart card. The card can be used in the ITC year. This introduction period gives you the building for the following: opportunity to meet your fellow students and get - entrance to the parking area and bicycle to know Enschede and its surroundings. We also shed help you sort out offi cial arrangements such as - printer/scan/photocopy machines registration with the municipality of Enschede - registration in the library during this period. The ITC introduction week - payment in the restaurant joins some of activities of the Kick-in at the - the coffee dispensers in the restaurant and campus. on the second and fourth fl oors and the confectionery and drinks vending STUDENT REGISTRATION machines in the restaurant and on the Newly arrived students are registered on the third fl oor. offi cial registration morning in the introduction week before the Opening of the Academic CREDITING YOUR ITC/UT CARD Year. Students arriving after the introduction You can load credit onto your ITC/UT card via period are requested to apply to one of the one of the two machines located to the right of student registration offi cers: the restaurant entrance. One machine is for cash only for a minimum of € 1 and the other is STUDENT REGISTRATION via your bank card. OFFICERS Ms. Mariëlle Liedenbaum LOSS OR THEFT ITC, room 1-109 Please note: If you lose your card, you lose Ms. Pien Broenink - van der Valk your money! On payment of € 10, you can ITC, room 1-124 order a new card at the ITC reception/service Ms. Tina Tian desk on the ground fl oor. We advise you not to ITC, room 1-126 credit the card with more money than you need E: [email protected] for a few days in case you lose it. PhD students: Ms. Annelies Klos ITC, room 1-106 E: [email protected] W: www.itc.nl/study
DEPARTURE Approximately six weeks before departure, you will receive information from ITC Student Affairs regarding the ‘clearance-procedure’: - Reservations for your return fl ight; - Returning your residence permit; - Alumni registration; - Diploma legalisation; -Noti fi cation of departure at the municipality - See also Chapter 7, After Your Studies. and the IND; ITC STUDENTS 42 ITC BUILDING BUILDING ADDRESS OPENING HOURS Faculty of Geo Information Science 7:30 - 19:00 (Mon- Fri) and Earth Observation ITC Hengelosestraat 99 ROOMS 7514 AE Enschede The lecture rooms, practical rooms and offi ces The Netherlands have an ‘address’composed of fl oor number and room number. For example: lecture room 3-008. MAILING ADDRESS The fi rst number is the fl oor number. The Faculty of Geo Information Science and following number will either be a 1 (east wing) or Earth Observation ITC a 0 (west wing). So 3-008 is on the third fl oor in P.O. Box 217 the west wing. 7500 AA Enschede The Netherlands Use the ‘Who is Who’ on the Internet for email addresses and room numbers of ITC staff: T: +31 53 487 44 44 www.itc.nl/whoiswho (ITC reception) Fax:+31 53 487 42 38 ITC RESTAURANT (ITC-Student Affairs) On the ground fl oor at ITC, there is a central W: www.itc.nl restaurant where coffee, tea, dairy products, soft drinks, sandwiches, snacks, fruit, cakes and sweets, hot meals and suchlike can be purchased. These meals are to be consumed in the restaurant and may not be taken to your room.
Coffee and tea dispensers are available on the ground fl oor, 2nd fl oor and 4th fl oor. Coffee and tea are free during the coffee/tea breaks.
MONDAY TO FRIDAY: 10:15 - 10:45 Coffee/tea break 12:00 - 13:30 Lunchtime: self-service counter 15:15 - 15:45 Coffee/tea break
LOCKER & MAILBOX Lockers for storage of personal items during breaks, etc., are available to students who do not have their own offi ce space. The lockers are The car park and bicycle shed is behind located on the various fl oors. Keys for the lockers the ITC building. Please note that bicycles can be obtained on request at the ITC reception/ should be placed in the shed. Access to service desk. Students staying longer than one both the car park and the shed is provided month will be given a private mailbox located on via your UT/ITC Student smart card. the ground fl oor. Your mailbox number should be added to any mail addressed to you. ITC STUDENTS 43
INTERNET ACCESS HEALTHCARE
WIRELESS INTERNET: EDUROAM REGISTERING WITH THE DOCTOR For wireless internet connections, the UT uses eduroam: a secure, world-wide roaming service ITC has a special arrangement for international allowing wireless internet access across the UT students with the Medical Health Centre campus. You can connect to eduroam in the Veldpoort. The Medical Health Centre Veldpoort education buildings, on-campus accommodation (HC Veldpoort) is ideally located very close to the and most other areas on campus. Please visit the ITC hotel and the MST hospital. A number of the ICT manuals website for step-by-step GPs are working in this Medical Centre and are instructions on how to install eduroam on your experienced with international students. For wireless device: www.utwente.nl/eduroam further information about their services please see the website: www.veldpoort. INTERNET ACCESS uwgezondheidscentrumonline.nl ITC students will be guided in arranging internet by ITC Student Affairs upon arrival during When you make your fi rst appointment you will registration. ITC students are expected to have a be appointed a GP within the HC Veldpoort. This suitable laptop for their study programme (nine appointed GP will remain your GP for the months and longer in duration). The laptop can duration of your study at ITC. This will allow your either be purchased from ITC or be brought by GP to gain a good impression of your complaints the student, as long as it meets minimum or calls for help, and develop a confi dential requirements as mentioned on the ITC website: relationship. A consult with your GP is by www.itc.nl/Pub/study/Prepare-your-stay/ appointment only. Notebook-requirements.html Once you are allocated a GP, you can then contact them directly via the telephone number. On your fi rst visit, the name of the GP will be put SERVICEDESK ICT by the receptionist of the HC Veldpoort on a small ITC Healthcare Information Card with the SERVICE DESK ICT phone numbers and the address of the HC All students and employees of the UT with Veldpoort. Whenever you need medical support, questions, problems, requests for information or take along this info-card together with your reports regarding ICT are welcome at the Service insurance policy certifi cate. Desk ICT. DENTAL CARE You are insured for emergency treatment only! SERVICE DESK ICT, LOCATION ITC If none of the mentioned dentists are available Hengelosetraat 99 or during the weekend, evening or night the 7514AE, Enschede dental emergency post can be contacted on: Monday - Friday +31(0)53 792 0040. 08:30-12:45 & 13:30-17:00 The Registration form for Gezondheids- T: +31 534895577 centrum Veldpoort, specially for Faculty E: [email protected] ITC students can be found in the menu under Faculty ITC Students on www.veld- poort.uwgezondheidscentrumonline.nl ITC STUDENTS 44
DOCTOR’S APPOINTMENTS Always take your passport/residence permit, insurance certifi cate, BSN number and ITC MAKING YOUR FIRST APPOINTMENT Healthcare Information Card when visiting your For the fi rst appointment please send an email GP, a health center or hospital. Make sure the with the registration form. You’ll fi nd this form name on the insurance paper is the same as the on their website (www.gcveldpoort.nl) under the name in your passport. tab ‘Faculty ITC student’ and subtab ’Registration form’. Download and fi ll in this form and send a HEALTH CENTRE VELDPOORT completed form by mail to itcstudents@ Cromhoffsbleekweg 2 gcveldpoort.nl. Within 48 hours you will receive 7513 EW Enschede an email with your GP and an appointment from Opening hours: Health Centre Veldpoort. Monday - Friday: 8:00-17:00 E: [email protected] Please note you only need to register with a GP (for fi rst appointment only) once and only if you require the services of a GP. W: www.gcveldpoort.nl Please be at HC Veldpoort 10 minutes in advance of your appointment to exchange necessary General Practitioners information with the receptionist. Take with you Dr. Lewis your passport, your insurance policy, BSN T: 053 431 65 65 number and ITC Healthcare Information Card. Dr. van Gerwen & Dr. Bonnema T: 053 432 26 87 MAKING FURTHER APPOINTMENTS Dr. Snij ders - Sij es Second and further appointments can be made T: 053-431 57 35 (only after fi rst-time registration, see above): Physiotherapists - on workdays between 8:00 - 10:30 by Mr. Visser & Mr. de Vrij er telephone T: 053 767 60 60 - 24/7 online on their website (webagenda after logging in). Pharmacy Opening hours: The assistant will ask you the reason for Monday - Friday: 8:00-17:30 consultation. This is necessary in order to T: 053 434 78 55 determine the urgency. It is also possible that the E: [email protected] assistant will give you medical advice without booking an appointment. Appointments for DENTAL CARE patients are normally scheduled for 10 minutes. Samenwerkende Tandartsen Enschede - Indicate if you may need more time to explain Oosterpoort; Dr. Besseler your medical condition or if you want to discuss Oosterstraat 2-25, 7514 DZ Enschede more than one health problem. T: 053 432 31 65 If you need to cancel an appointment, you must give at least 24 hours notice. If not, you will be Tandartsenpraktij k Billet charged. You will also be charged if you show up Bisschopstraat 8, 7531 AK Enschede late, or miss your appointment altogether. For T: 053 432 44 36 other questions or results of laboratory tests and/or X-ray results you can call from 14:00 to Tandartsenpraktij k De Bont 15:00. For urgent matters that cannot wait until Parkweg 25, 7513 AR Enschede the next day, you can call between 15:00 - 17:00. T: 053 431 70 70 ITC STUDENTS 45
VACCINATION The Travel Health Clinic (THC) provides: UT PSYCHOLOGISTS vaccinations, malaria prophylaxis and general The UT psychologists are availableble health information for travellers. for ITC students as well. If you require fi eldwork vaccinations they will Contact information need to take place a couple of weeks before your University of Twente fi eldwork departure. You will receive an invitation Drienerlolaan 5 if your fi eldwork or internship destination is Vrij hof (Building 47) outside Europe. There is also an opportunity to Floor 3, room 311 buy, at your own expense, insect repellent, bed T: +31 (0)53-489 2035 (in case of no nets and medication against diarrhoea. The THC reply within offi ce hours: +31 (0)6 also retails fi rst aid kits. 142 154 98) E: [email protected] The THC can be reached by phone 24 hours a W: www.utwente.nl/en/ces/sacc/ day or email which they react to within 24 hours. coaching-counselling/counselling/ They are in contact with hospitals and medical student-psychologist/ staff abroad. The THC address and phone number will be given by ITC Student Affairs to those whose fi eldwork destination is outside Europe. For further information on travel and tropical diseases, please visit: www.who.int/ith/en.
PREGNANCY In the case of pregnancy, please contact a midwife in or before week 10 of the pregnancy. For more information about perinatal care, see page 63. ITC STUDENTS 46 FINANCES BANK ACCOUNT OPENING A BANK ACCOUNT FINANCIAL ADMINISTRATION To open a bank account in the Netherlands, O you fi rst need a BSN number (which you STUDENT FINANCIAL ADMINISTRATION receive once you have registered with the Regardless of the source of funding, after municipality.) Once you have your BSN, you arrival at ITC, the fi nancial matters for students can contact a bank an make an appointment to are handled by the Financial Student open a bank account. Administration. If you need any assistance, please do not hesitate to ask [email protected]. FINANCIAL STUDENT IMPORTANT ADMINISTRATION - As soon as you receive your bank account For any specifi c question about fi nancial number please email it to fsasecretariat- matters,please contact us. [email protected]. Room 1-130 - Since many students apply for a bank Monday - Friday 10:00-12:30 account in the summer, it can take one or E: [email protected] two working days longer than usual. - Some banks offer insurance products as well, but please ignore these as you will be Students who will live in the Netherlands for a insured via Aon Insurance (non EEA longer period of time are advised to open a students.) EEA students will be offered an Dutch bank account for the following reasons: Aon insurance for non-medical matters such as liability, travel, home contents etc. - Scholarships administered by ITC/ UT will - Often you can use a ‘student package’. In only be transferred to a European bank this case you need to show the bank you account with IBAN (preferably Dutch); are a student in order to be eligible. You - With a Dutch debit card you will be able to can use your student card as proof of pay small amounts (“PIN payments”), such enrolment. as copy services at the university library; - If you receive your allowance through ITC - You can purchase train tickets at the NS and you are in need of fi nancial assistance, vending machines located at the railway email [email protected] and station rather than using the offi ce there we will try to help you as soon as possible. (which is more expensive and not always open.)
When you leave the Netherlands at the end of your studies, the responsibility lies with you to close your bank account. ITC STUDENTS 47
STUDENT ASSISTANCE FUND ITC STUDENT ASSISTANCE FUND PRINTING It may happen that ITC course participants run PHOTOCOPY MACHINES into fi nancial problems for reasons beyond their Multifunctional machines are located on every control (think of serious illnesses, deaths or fl oor in the building with free scanning, printing theft). Should the insurance or the student’s and photocopy facilities. Your smart card will employer not cover the costs of a claim, course allow you access to the photocopy machines. participants with serious fi nancial problems may apply for a fi nancial contribution from the ITC EDUCATIONAL SUPPORT SERVICES (TECHNICAL) Student Assistance Fund. This Fund operates Educational support offers services for printing completely independent of ITC and fi nancial and fi eldwork material. They are located in Room problems should fi rst be discussed with an ITC 4-126. Student Affairs Offi cer. The board of the Fund decides whether fi nancial assistance will be provided or not and, if so, in what way. The decision will be based on the regulations and UT SPORTS AND statutes of the Fund. CULTURE FACILITIES Please note that the fi nancial resources of the Fund are rather limited. Usually, when it has ITC students can make use of the sport facilities been decided to provide fi nancial assistance, it both on the University of Twente Campus. For can only be to cover part of the costs. Written this you need to buy a UnionCard at the Student applications for fi nancial support (with Union Desk, Bastille kamer 332, Drienerlolaan 5. motivation and cost specifi cation) should be See page 62 for more details about the submitted to the secretary of the Student UnionCard. Assistance Fund.
STUDENT ASSISTANCE FUND Secretary: Ms Iris van Duren, E: [email protected] More information: W: www.itc.nl/intranet/education/ITC- student-affairs-and-support/useful- student-information/student-assistance- fund/
FOBOS For more information about (fi nancial) support on the basis of FOBOS or the application procedure for FOBOS, visit the website of SACC: www.utwente.nl/en/ces/sacc/regulations/ fobos/force-majeure/ ITC STUDENTS 48 COURSE MANAGEMENT During the introduction period, you will be informed about the coordination, contents and scheduling of the course that you are following. At the start of your course a mentor will be assigned to you, with whom you will have regular contact about your academic progress and choices you will have to make throughout the academic programme.
The Master’s programmes are managed by a Programme Director and a Programme Manager. The Programme Director is responsible for the development and quality of a Master’s programme. The Programme Manager is responsible for the planning, organisation and implementation of the Master’s programme.
Master Geo-information Science and Earth Observation (M-GEO): Programme Director: dr. ir. S. Salama (Suhyb) Programme Manager: drs. J.J. Verplanke (Jeroen)
Master Spatial Engineering (M-SE) Programme Director: dr. ir. T.A. Groen (Thomas) Programme Manager: drs. T.R. Luiten MBA (Tiny)
During your studies you will receive formal letters regarding your study progress and activities on behalf of the programme management. Whenever you have questions about the organisation of your study or your study progress, you can ask your mentor or your Programme Manager.
The contents and practical arrangements of your study programme are recorded in the online study guide. For further practical issues about the courses you can contact the Education Support Offi ce: [email protected] The Education and Examination Regulations (EER) stipulate for which formal issues you should contact the programme management. For further information: https://www.itc.nl/education/studying-at-itc/study-details/regulations/
COURSE MANAGEMENT Course secretariat: Study guides: E: [email protected] W: https://studyguide.itc.nl/m-geo W: https://studyguide.itc.nl/m-se ITC STUDENTS 49
ASSOCIATION OF ITC STUDENTS
- We maintain regular contact with the STUDENT ASSOCIATION BOARD (SAB) educational manager about general The SAB is the representative body for all students education-related issues. at ITC. Our mission is to provide an on-going - We arrange workshops like stargazing and connection between the student body and ITC open days. management while developing positive goodwill - We organise and support the students to and support to the Institute for Geo-information participate in the International Sports Day Science and Earth Observation. We also aim to and in the Batavierenrace. make the postgraduate experience at ITC as - In addition, we also plan and arrange the enjoyable and rewarding as possible. International Food Festival, parties, movie nights, and excursions to places like In this regard, we run several academic, social and Amsterdam, Keukenhof gardens, creating a sports activities in collaboration with ITC student conducive environment for the students at affairs: ITC. - We issue newsletters that bring in latest - We will keep updating you on upcoming academic articles and other activities for the activities. welfare of the students. - We organise the annual Teacher of the year event that aims at recognising the hard work and talent of our dedicated teachers. - We ensure the students’ representation in the Programme Committee.
STUDENT ASSOCIATION BOARD W: www.itc.nl/Pub/study/Student-life/ E: [email protected] Student-Association-Board ITC STUDENTS 50
ITC STUDENT AFFAIRS OFFICE
ITC Student Affairs Offi cers provide ITC students with information, advice, and ITC STUDENT AFFAIRS OFFICE assistance on social, cultural, and medical - Ms. Theresa van den Boogaard-Burke issues. Room 1-122 E: [email protected] For instance: T: +31 (0) 53 489 2271 - Settling in and studying at ITC and living in Enschede and in the Netherlands; - Ms. Marie-Chantal Metz Room 1-120 - Consular affairs, and emergencies at home; E: [email protected] T: +31 (0) 53 489 2298 - Advice on social or medical problems affecting study results; - Ms. Jorike Siemerink Room 1-116 - Residence procedures & issues; E: [email protected] T: +31 (0) 53 489 5534 - Coordination of logistical aspects of the MSc Research Activities and Study excursions Offi ce hours: 10:00 - 13:00 (Mon - Fri) including visa applications, vaccinations, E: [email protected] travel arrangements etc., excursions, including emergency info; Students can always make an appointment with the offi cers if the offi ce hours confl ict with - Dutch health care & specifi cally healthcare their class schedule. information for ITC students;
- Insurance policies and claim procedures;
- Out-of-offi ce-hours emergency/calamity service;
- Arrange offi cial municipal registration and your BSN number.
- Social and cultural issues.
Occasionally, a student may have a serious problem. Student Affairs offi cers can help by listening and can advise and guide you on where best to seek assistance. Everything you tell them is treated with strict confi dentiality. FACILITIES 51
4. FACILITIES
52 International student associations
56 Global Lounge / ITC Schermerhorn Lounge
57 Sports facilities
58 Cultural activities
59 Bicycles
60 Public transportation
61 OV-chipkaart
62 UnionCard
62 Libraries
63 Childcare & student support
64 Religion
65 Shopping 66 Free time 4 FACILITIES 52
INTERNATIONAL STUDENT ASSOCIATIONS
All Dutch universities have their own network of BUDDY PROGRAMME student-run associations that bring students The Buddy programme matches new incoming together for academic activities, sports and students with experienced UT students for a recreation. There are 12 international student semester. Through a series of fun online and associations at the UT, including La Voz, ISA and in-person events, keeping the Covid measures in the Erasmus Student Network (ESN). These mind, the Buddy programme helps new students associations will provide you with an intercultural navigate Dutch culture, make friends and fi nd experience and help you to make friends. their way around the university and city. For more information about the Buddy programme The UT’s international student associations are visit: www.buddy.utwente.nl dedicated to helping you feel at home, and promote the integration of Dutch and international students. There are a number of international student associations at the UT. BUDDY W: www.buddy.utwente.nl UNITE E: [email protected] UniTe is the umbrella organisation that T: +31 (0)53 489 8006 represents the student associations within the World Sector at UT. UniTe aims to provide a channel in which international associations and UT’s institutions can discuss and improve WORLD OFFICE the experience of international students. The World Offi ce is UniTe’s offi ce space in the Bastille building. The space is available for all world associations to use for work. As an international student, you are always welcome in UNITE the World Offi ce if you need any assistance. E: [email protected] W: www.unite.utwente.nl Location: Room 204, Bastille Building F: www.facebook.com/UNITE.UTUT Opening Hours: 8:30 - 23:00 I: www.instagram.com/unite.utwente INTERNATIONAL STUDENT ASSOCIATIONS FACILITIES 53
INDIANIND STUDENT LATIN AMERICAN STUDENT ERASMUS STUDENT ASSOCIATION (ISA) ASSOCIATION (LA VOZ) NETWORK (ESN) E: [email protected] E: [email protected] E: [email protected] W: www.isa.utwente.nl W: www.esntwente.nl F: www.facebook.com/ F: www.facebook.com/ LatinAmericanVoz esnesn.twente.twente
INDONESIAN STUDENT SURINAMESE STUDENT CONNECTING HANDS ASSOCIATION ASSOCIATION (SUUT) AT THE UT ENSCHEDE (PPIE) E: suutassociation@gmail. E: connectinghandsut@ E: [email protected] com gmail.com W: ppienschede.org F: www.facebook.com/ W: ch.utwente.nl/ F: www.facebook.com/groups/ SUUTwente F: www.facebook.com/ ppienschede
ROMANIAN STUDENT UT MUSLIMS AFRICANAFRIC INTERNATIONAL ASSOCIATION (RSA) E: [email protected] STUDENT ASSOCIATION E: [email protected] W: utmuslims.weebly.com (AFRISA) I: instagram.com/rsa. F: www.facebook.com/UT- E: [email protected] utwente Muslims W: www.afrisa.utwente.nl F: www.facebook.com/ F: www.facebook.com/ rsautwente afrisaubuntuutwente
EURASIAN STUDENT INTERNATIONALINN CHRISTIAN ASSOCIATIONASASS OF CHINESE TER ORGANISATION (ESO) STUDENTS AND SCHOLARS IN FELLOWSHIP – ENSCHEDE E: [email protected] ENSCHEDE (ACSSE) (ICF-E) I: instagram.com/eso. E: [email protected] E: [email protected] utwente/ W: sites.google.com/site/ensche- W: www.icf-enschede.nl F: facebook.com/eso. de2009 utwente/ F: www.facebook.com/groups/ acssechina FACILITIES 54 FACILITIES 55
AEGEE-ENSCHEDE AEGEE-Enschede organise regular pubnights AEGEE-ENSCHEDE on Tuesdays and Thursdays in Enschede, and Location: Oude Markt 24, Enschede also offer the opportunity to travel abroad and visit conferences, parties, and cultural events T: +31 (0)53 432 1040 anywhere in Europe with other AEGEE E: [email protected] members. W: www.aegee-enschede.nl/enen
AIESEC ENSCHEDE AIESEC is the largest student-run organisation AIESEC ENSCHEDE in the world. They organise voluntary projects Location: Bastille 319C and internships abroad. Also, it’s possible to T: +31 (0)53 489 5689 join AIESEC Twente as a full-time or part-time E: [email protected] board member. W: www.aiesec.nl
P-NUT P-NUT is the offi cial PhD and PDEng association P-NUT of the University of Twente. P-NUT is E: [email protected] responsible for representing the doctoral W: www.utwente.nl/p-nut candidate community at the UT, as well as F: www.facebook.com/groups/383184163680 informing and connecting PhDs by organising lunch meetings and social activites. IAESTE TWENTE IAESTE TWENTE E: [email protected] IAESTE is an independent, non-profi t and non- W: www.iaeste.nl political student exchange organisation. They F: www.facebook.com/iaestetwente arrange paid technical internships abroad, and provide numerous activities for active members. ITC STUDENT ASSOCIATION BOARD E: [email protected] WORLDRIDE W: www.itc.nl/Pub/study/ The WorldRide committee organises events on Student-life/Student-Association-Board campus to introduce the community to a F: www.facebook.com/ITC.SAB different country each month, opening the doors to the food, culture, politics and opportunities of another place. This is in collaboration with all kinds of events at the UT. You can follow WorldRide via Facebook: www.facebook.com/WorldRideUT
STUDENT STUDY ASSOCIATIONS In addition to the international student associations, all study programmes have a study association, organising various activities and trips and providing opportunities to socialise with other Dutch and international students. Through these study associations, students can usually get discounts on study books as well. FACILITIES 56
GLOBAL LOUNGE GLOBAL LOUNGE Campus location: The Global Lounge is the international living Bastille building, ground fl oor room at the University of Twente. It is the place Opening hours: to informally socialise with your friends, or meet Monday-Friday 8:00 – 24:00 new people from all over the world. Saturday: 12:00 – 18:00 E: [email protected] The Global Lounge serves two purposes: it acts W: www.su.utwente.nl/en/worldride as an informal meeting point where everyone F: www.facebook.com/GlobalLoungeUT who is involved with the UT can hang out, and it is the space where internationally orientated events can take place. You can fi nd the Global Lounge in the Bastille, to the left of the reception, right next to the study area. If you have any questions, feel free to ask the employee in the Bastille. With an Xbox, Lonely Planet travel guides, a book exchange and study places, the space accommodates many different uses. You are always welcome to organise your own activity, or join one of the many events organised by others.
ITC SCHERMER- LANGUAGE CAFÉ HORN LOUNGE The Faculty of Engineering Technology organises The Schermerhorn Lounge is located in the ITC an informal gathering of people who would like International Hotel. In the lounge you can fi nd to practice their language skills and interact with recreational facilities, such as pool tables. other people.
LANGUAGE CAFÉ/ CAFE DE LA LENGUAS ITC SCHERMERHORN LOUNGE Location: Horst Canteen Location: Boulevard 1945-4 Every 2nd and 4th Thursday of each month 7511 AE Enschede 17.30-19.00 W: https://www.utwente.nl/en/et/education/ current-students/cafe-de-las-lenguas/ FACILITIES 57
SPORTS FACILITIES
The UT campus offers world-class sports The UT Sports Centre offers various courses facilities for almost all sports. That is why our and group lessons. All courses are open facilities rank in the top ten worldwide, to beginners, unless otherwise indicated. according to international benchmark studies. Pre-registration is required for course With over 30 sports associations and a wide participation. You can register for courses at range of courses and open sessions, you have www.utwente.nl/en/sport. Registration is not access to a wide variety of leisure activities. usually required for group lessons; however, you do need a UnionCard and FitnessCard in You can join any sports association for fairly order to participate. This combination of cards low contributions, provided you have a also enables you to use the Fitness Centre and UnionCard (see page 62). Sports associations swimming facilities. also organise social activities that provide opportunities to meet Dutch and international For more information about the UT’s sports students at tournaments and theme nights, as facilities visit: www.utwente.nl/en/sport well as at cocktail or karaoke parties.
SPORTS AT THE UT Alpine climbing CrossFit Meditation Swimming Archery Cycle racing Motor sports Swimming for Athletics Diving Multi sports absolute beginners Badminton Fitness Outdoor fi tness Table tennis Baseball Floorball Pilates Taekwondo Basketball Gliding Pole Fitness Tai Chi Beach volleyball Gritt Power Yoga Tennis Billiards Gymnastics (artistic) Pukulan Triathlon Body Balance (Beach) handball Pump/Power Volleyball Body Shape Hockey Road surfi ng Wakeboarding BootCampus Horseback riding Rowing Waterpolo Bouldering Ice hockey Running White-water canoeing Bounceball (knotsbal) Ice skating Sailing Windsurfi ng BCW (Boxing Indoor football Shooting sports Xcore Condition Workout) Inline skating Snooker Yoga Boxing Jazzdance Snowboarding Zumba Canoe polo Jiu-jitsu Soccer Canoeing Judo Softball Chess Karting Spinning Competitive Kitesurfi ng Surfboarding swimming Korfball Survival Run FACILITIES 58
CULTURAL ACTIVITIES
PERFORMING ARTS & EXHIBITIONS
Vrij hof Culture presents activities related to arts and culture. This includes performances, concerts, exhibitions and cultural courses. The Vrij hof building is the headquarters of Culture & Events, and also offers dance & music studios, an audio room with good acoustics, and two theatres used for concerts and theatre performances.
CULTURE & EVENTS Culture and Events staff can advise you about everything concerning culture and events, including the fi ne art of theatrical technique. To make sure international students can stay up to Vrij hof Culture organises a diverse date, Vrij hof Culture presents all performances, variety of cultural courses for students concerts, cultural courses, exhibitions and news who wish to develop or improve their items in English on their website. creative skills. For more information contact Vrij hof Culture. Language No Problem! Visit www.utwente.nl/en/campus/cultu- STUDENT CULTURAL ASSOCIATIONS re/agenda.shtml and look for cultural There are 15 active student cultural associations events labeled ‘LNP’ (these indicate events that fall under the umbrella of Apollo. Most of held in English, or with little to no spoken these associations are located in the Vrij hof words). building and regulary perform in the Vrij hof theatres. Apollo also organise events such as the Open Stage, Gala and the Apollo Dance Show.
- Music: Vocal group, symphony orchestra, APOLLO: CULTURAL UMBRELLA wind orchestra, big band, pop bands; Campus Location: Bastille (Room 316) - Dance: Contermporary dance, ballroom, T: +31 (0)53 489 4404 salsa, break-dance, hiphop, jazz E: [email protected] dance, ballet; W: www.apollo.utwente.nl - Theatre: General theatre, musicals, improv theatre; CULTURE & EVENTS - Others: Photography, visual arts, sci-fi / Campus location: Vrij hof (Building 47) fantasy/ comics library, (board/card/ T: +31 (0)53 489 4400 tabletop) gaming. E: vrij [email protected] W: www.utwente.nl/culture/ If you would like to participate, visit the site of Cultural Umbrella Apollo to fi nd all of the associations: www.apollo.utwente.nl FACILITIES 59
BUYING A BIKE DURING THE BICYCLES INTRODUCTION PERIOD You can buy a second-hand bike during the The preferred way to cover short to medium introduction days for international students. distances in the Netherlands is by riding a bike. Alternatively, visit one of the second-hand bike Bicycles are quite convenient in urban areas, are stores in Enschede mentioned here. You can buy cheap, and you often reach your destination a second-hand bike for € 50 to € 150, less than faster than when travelling by car or bus. You half the price of a new bike. It is best to buy an can fi nd guarded parking facilities for your bike inexpensive second-hand bike, as a new (rij wielstalling) at Enschede central station (paid) expensive-looking bicycle may get stolen. and rij wielstalling de Graaf (Brammelerstraat; free). BICYCLE SUBSCRIPTION For a fi xed monthly fee you can hire a Swapfi ets LOCKING YOUR BIKE bicycle. They will make sure your Swapfi ets Always attach your bike to a tree or other solid always works, with service available at home, object with a decent lock (around € 20). Make university or at their store in the centre of sure your bicycle lights and refl ectors are Enschede. As a student you pay € 14,50 per working (if not, you risk a € 55 fi ne) and obey the month (instead of € 16,90) for a hassle-free traffi c rules (€ 50 fi ne or more). You are not bicycle subscription. Keep an eye out for any allowed to ride your bike in certain areas, discount deals you can get through the university especially certain streets in the city centre. or Kick-In. For more information visit: www.swapfi ets.nl/en/ SECOND-HAND BIKE SHOPS GENERAL ROAD RULES FOR CYCLISTS IN ENSCHEDE Dutch road rules are consistent with those in Snellers Tweewielers BV most European countries. These are the most Location: Haaksbergerstraat 122 important general traffi c rules in the Netherlands: T: +31 (0)53 432 2223 - Drive on the right, overtake on the left; - Unless indicated otherwise, give priority to Ten Tusscher Fietsenwinkel traffi c approaching from the right; Location: Oldenzaalsestraat 340 - As a rule, cars turning across your path are T: +31 (0)53 435 8219 supposed to stop for you, but be careful just in case; Fietscity Landewé - Motorcycle drivers and passengers must Location: Broekheurnerweg 62 wear crash helmets; T: +31 (0)53 431 5952 - Cyclists may ride two abreast; - Pedestrians use pavements or footpaths; Budget Bikes Hoeve cyclists keep to cycle lanes. Cycling through Location: Europalaan 23a pedestrian areas can result in a € 55 fi ne; T: +31 (0) 6 19522045 - Stop for pedestrians on pedestrian crossings; - Signal with your arm when turning; Never buy a bike off the streets: if a - Your bicycle must have working head and tail ! stranger approaches you and offers lights as well as refl ectors (€ 55 fi ne). to sell you a bicycle, don’t buy it. - While cycling it is not permitted to hold an It’s probably stolen, and you too will electrical device, such as a mobile phone (€ 95 be breaking the law if you accept it. fi ne). FACILITIES 60
PUBLIC TRANSPORTATION
BUS TRAIN A relatively cheap way to travel in Enschede and The fastest way to travel between cities is by the Twente area is by bus. You can buy a paper train. Buy a ticket at the NS Service Desk at ticket from the bus driver, but it’s cheaper to use central station’s ticket desk or at the ticket an OV-chipkaart. machine (Dutch bankcard only). A train ticket is valid only on the day you bought it and only in You can reach the University of Twente by bus if the direction of your destination. As from July you depart from Enschede Central station and 2014, only the ov-chipkaart can be used to travel take bus number 1 marked Universiteit. Bus 1 by train in the Netherlands. You can buy a ticket can have two directions; ask the driver to make at the machine; however, it will charge you extra sure you are in the right bus. If you want to travel for a disposable ov-chipkaart. Therefore, it is to the centre of the campus, get off at the UT/ advisable to purchase an ov-chipkaart www.ov- Bastille bus stop. Alternatively, you can take bus chipkaart.nl for more information. number 9 to Hengelo CS. Even though this bus reaches the campus faster than bus number 1, it OFF PEAK DISCOUNT does not enter the campus and you can only get To receive a 40% off-peak discount on train off at the main road (Kennispark/UT). tickets for you and up to three fellow passengers, apply for ‘dal voordeel’-discount (€ 50 per year). Dal voordeel-discount is not valid during peak hours (weekdays between 06:30 - 09:00 and 16:00 - 18:30). Alternatively, you may also receive a 40% off-peak discount when travelling with someone who has a Student OV Card. Visit www.ns.nl/en or the NS Service Desk at the Enschede central train station for more information.
- Intercity trains only stop at large railway stations; stop trains stop at all railway stations; - Few trains in the Netherlands run at night. Enschede has no night trains; - Make sure you have a valid ticket with the right date and destination on it. Fines are € 50 plus the ticket price; - The website of the Dutch Railways (www.ns.nl/en) is available in English and provides information about timetables, timetable changes, and prices. FACILITIES 61
OV-CHIPKAART
The OV-chipkaart is the payment method for USING YOUR OV-CHIPKAART public transport in the Netherlands. The smart To use your OV-chipkaart, swipe the card past the card is the size of a bankcard and contains an card reader marked with the ov-chipkaart-logo invisible chip. With an OV-chipkaart you do not whenever you get on the bus, tram, metro, or need to buy individual tickets. You load the card train (checking in). The sound and light signal with credit in euros or with travel products such indicates that your card has been read. When you as single journey or a monthly subscription and reach your destination, swipe the card past the you are ready to travel. card reader again before getting off the bus, tram, metro, or train (checking out). HOW TO GET YOUR OV-CHIPKAART Two types of cards are available: a personal or Make sure you check out and in again when anonymous OV-chipkaart. The personal OV- transferring from any one type of transport to chipkaart provides additional security features another (e.g. from bus to train) or when you are and more options for (re)charging. switching train carriers (e.g. from an NS train to You can buy an anonymous OV-chipkaart an Arriva train). (€ 7.50) online, at a railway station ticket offi ce, at a railway vending machine or at the Albert For all information about the OV-chipkaart please Heij n supermarket. You can purchase a personal visit www.ov-chipkaart.nl OV-chipkaart (€ 7.50) online if you have a Dutch bank account (www.ov-chipkaart.nl).
CHARGING YOUR OV-CHIPKAART Charge your OV-chipkaart with travel credit using your bank card (Maestro) and PIN number at a railway station vending machine or ticket offi ce. If you have a personal OV-chipkaart, you can also select the auto reload option, to ensure you always have suffi cient travel credit.
If you have experienced a delay du- Keep an eye out for NS dagkaart (NS ring a train journey with the NS. It is day card) tickets: these tickets are possible to submit a request for a re- between € 15 - € 20, and allow unlimi- fund for delays of 30 minutes or ted train travel for one day for one more. For more information visit the person through the entire country. Be website: www.ns.nl/en/customer- aware of the conditions. Some tickets service/refunds/refunds-for-delays- are valid only during weekdays. The on-a-domestic-route.html NS dagkaart is occasionally sold at Al- bert Heij n Supermarkets, Blokker sto- res, Kruidvat, or Hema stores. Also, check out the UT Marketplace Face- book Group for students looking to sell their NS dagkaart www.facebook.com/groups/ut- wentemarketplace FACILITIES 62
UNIONCARD LIBRARIES
At the UT, student life means more than studying UNIVERSITY LIBRARY VRIJ HOF alone. The University of Twente offers students a The university library is located in the Vrij hof wide variety of sports and cultural facilities in building. The study facilities and service desk on Enschede with the UnionCard. the second fl oor of the building are open to students and staff of all faculties of the university. BENEFITS You can use your student card to borrow books. - Access to over 60 different sports and arts The library also offers project rooms and a associations; computer area. - Use of indoor and outdoor swimming pools; - Use of tennis courts and squash courts; UNIVERSITY LIBRARY ITC - Use of a range of music studios; ITC Faculty Library is a scientifi c library that - Access to a wide range of sports and cultural contributes to the effectiveness of the education courses; provided by ITC and the research done at ITC. - Up to 50% discount on cultural perfor- The library helps: mances organised by students within the - staff and students to fi nd relevant cultural associations; information as effi ciently as possible - Membership of Enschede Public Library with - staff and students to present their expertise online access to 1,700 newspapers from 92 in the form of academic publications clearly countries in 48 languages (regular price € 45). presented on the ITC library web pages.
UNIVERSITY LIBRARY VRIJ HOF Location: Vrij hof Building, 2nd fl oorr Opening hours: 08:30 - 22:00 (Mon - Fri) PRICES & UPGRADES 09:00 - 20:00 (Sat - Sun) UnionCard - year € 50 T: +31 (0)53 489 2777 Union Card - half year € 30 E: [email protected] UnionCard - month € 10 W: www.utwente.nl/library Fitness upgrade - year € 115 Fitness upgrade - half year € 70 UNIVERSITY LIBRARY ITC Location: ITC Building Room 3-036 To become a member of a sports, performing Opening hours: 08:30 - 18:00 (Mon - Fri) arts or world association, a UnionCard is E: [email protected] required. Each association may charge a W: www.itc.nl/pub/home/library membership fee on top of that. Twitter: @LibITC
The fi tness upgrade allows unlimited access to BELLETTRIE LIBRARY the on-campus gym facilities. This upgrade is Location: Bastille Building, Drakenkelder already included in the employee card of UT Opening hours: 12:45 - 13:30 and employees (i.e. PhD students). For more 19:00 - 20:00 (Mon - Fri) information and to order your UnionCard, please E: [email protected] visit the UnionCard website: su.utwente.nl/en/ W: www.bellettrie.utwente.nl/ unioncard FACILITIES 63
CHILDCARE & STUDENT SUPPORT
CAMPUS CHILDCARE CENTRE PERINATAL CARE The campus childcare centre De Vlinder (0-13 Midwife Practice ‘Liberis Libenter’ years) offers daycare and after-school Location: Van Deinselaan 18, Enschede programmes for children of campus UT T: +31 (0)53 431 8948 employees and for children who live in the area W: www.liberislibenter.nl around the campus, Enschede and Hengelo. Midwife Practice ‘Vivre’ The childcare centre includes many outdoor Location: Gezondheidscentrum Oosterpoort, activities, as part of a ‘play and move in nature’ Oosterstraat 2-12, 7514 DZ Enschede programme and also has a ‘science-programme T: +31 (0)53 432 4123 for and with children’. Facilities include a garden W: www.verloskundigenpraktij k-vivre.nl with a little patch of forest. UT facilities such as the open air theatre and sports facilities on After Birth Care ‘BTK Zorg’ campus are also used regularly. Furthermore Location: Eikstraat 60, 7513 BG, Hengelo there are visits to the city library of Enschede T: +31 (0)88 238 3737 and the petting zoo Enschede Noord. But the W: www.btkzorg.nl/kraamzorg most important thing for the centre is their belief in the strength of children and helping them grow up!
STUDENT SUPPORT COSTS AND SUBSIDIES SACC offers a number of services (more For information about childcare costs and information available on pages 88-92). subsidies, please contact De Vlinder childcare Individual counselling: centre or your UT contact person. - Student counsellor - Student psychologist Childcare Centre ‘De Vlinder’ - Confi dential advisor Partou Kinderopvang (formerly Smallsteps) - Career counsellor Calslaan 35, Building #60 - Diversity coordinator Opening Times: 07:30 - 18:30 - PhD counsellor T: +31 (0)53 433 2722 Group training: E: [email protected] - Personal support group for international W: www.kinderdagverblij f-vlinder.nl students - Self-management course - Study encouragement group - Mindfulness training - Application skills training - Workshops on personal development. FACILITIES 64
CHRISTIAN (INTERDENOMINATIONAL) RELIGION International Christian Fellowship – Enschede (ICF-E) Location: Prinseschool, Prinsestraat 10, Enschede In this section you can fi nd an overview of Service in English: every Sunday at 10:30 various religious platforms in the region. Due to Various weekly – and regular activities (see website) a vacancy and the present reorganisation of the E: [email protected] Student Chaplaincy (Studenten Pastoraat W: www.icf-enschede.nl Enschede, SPE) most of their activities are not T: +31(0)6-19851634 currently taking place. CHRISTIAN (PENTECOSTAL) THE REDEEMED The campus mosque and meditation room offer CHRISTIAN CHURCH OF GOD (RCCG) a moment of silence for meditation, prayer or Location: SDA Building (Philadelphia Main Hall), personal refl ection. Feel free to visit the mosque Haaksbergerstraat 468, Enschede or meditation room for some quiet time, to Service: every Sunday at 10:30 recharge batteries or to fulfi l your religious E: [email protected] obligations. F: www.facebook.com/rccgenschede T: +31(0)6 2845 5331 (English) UT STUDENT CHAPLAINCY W: www.utwente.nl/en/education/student- CHRISTIAN (ROMAN CATHOLIC) services/step-by-step/religion/ H. Jacobus de Meerdere Location: Oude Markt, Enschede PRAYER/MEDITATION ROOM: Service: every Sunday at 09:30 Campus location: Vrij hof building room 309 W: www.katholiekenschede.nl/en Opening hours: Mon - Fri: 08:00 - 00:00 Sat - Sun: 09:00-16:30 ISLAMIC Islamic Association Enschede UT MOSQUE: Location: 2e Emmastraat 50, Enschede Campus location: Vrij hof building room 302 T: +31 (0)53 435 1078 Opening hours: Mon - Fri: 08:00 - 00:00 Sat - Sun: 09:00 - 16:30 JEWISH Synagogue of Enschede Location: Prinsestraat 16, Enschede T: +31 (0)53 432 3479 ARIËNS CATHOLIC STUDENT ASSOCIATION W: www.synagogeenschede.nl E: [email protected] F: www.facebook.com/ SynagogeEnschede W: ariens.utwente.nl F: www.facebook.com/rksariens PROTESTANTSE GEMEENTE ENSCHEDE Location: Varviksingel 139, Enschede T: +31 (0)53 431 4464 E: [email protected] W: www.pgenschede.nl FACILITIES 65
SHOPPING
CITY CENTRE OPEN AIR MARKET The centrum of Enschede is an attractive place The Enschede open air market (every Tuesday to shop. Various small and large store chains are and Saturday between 08:00 and 17:00 at the located in Enschede. Make sure you have a Van Heekplein) offers fresh fruits, vegetables, delicious ice cream at the award-winning ice and more. Bargaining is not possible when cream parlour, called ‘van der Poel’. prices are displayed. The best prices can be obtained at the end of the day when traders try OPENING HOURS STORES CITY CENTRE to sell the last of their stock. Bear in mind that Monday 11.00 – 17.00 you can't choose the fruit or vegetables; the Tuesday 09.30 – 18.00 trader does this. You should check that the Wednesday 09.30 – 18.00 quality is acceptable before paying. The best Thursday 09.30 – 21.00 way to fi nd the best prices is simply to shop- Friday 09.30 – 18.00 around. Apart from the approved market area, it Saturday 09.30 – 18.00 is not customary to sell things in the street in the Sunday 12:00 – 17:00 Netherlands.
SUPERMARKETS AND OTHER STORES SPECIALTY SHOPS Shopping Centre Twekkelerveld is close to Other national chains specialise in particular Campus (Zonstraat, Enschede). There you fi nd sectors. Prices in chain stores tend to be lower the discount supermarket ‘Lidl’, the traditional than those of their local competitors. Dutch ‘Albert Heij n’ (AH) and the Ana Market. - Household goods: Blokker, Xenos Also, drugstores, household goods, a postal - Drugstores: Kruidvat, Etos service point, and other useful shops are located (these stores sell cosmetics, there. toiletries, and health-care products); Mon - Fri: 09.00 – 18.00/21.00 - Electronics: Mediamarkt Saturday: 08.00 – 18.00/20.00 - Bicycles: Halfords, Profi le Sunday: 12:00 – 18:00/20.00 (Albert Heij n and Lidl) SHOPPING BAGS AND TROLLEY When shopping, remember to bring a shopping In the city centre, you can fi nd a broader variety bag. In supermarkets you must pack your own of all kinds of shops. To fi nd your way, the groceries. The supermarket provides plastic supermarket Albert Heij n is located at Van shopping bags, but they are not free. Also Heekplein 63, and the Jumbo supermarket at remember to use the shopping trolley or basket Noorderhagen 75. provided in the supermarket. You must pay a deposit on the trolley (€ 0.50 - € 1), which is SALES AND DISCOUNT returned when you return the trolley. The terms uitverkoop (sale), actie (deal) or korting If you do not use a trolley or basket, shop (discount) mean there are special offers and assistants and cashiers are entitled to check price reductions available on various items. your bag for shoplifting. You are not allowed to Bargaining is not customary in the Netherlands: take a shopping trolley or basket home. you are expected to pay the marked price. FACILITIES 66
TAX-FREE Look for ‘tax-free for tourists’ logo on shop fronts. When you purchase goods during your stay in Holland, you are entitled to reclaim the value-added-tax (VAT, BTW in Dutch) of that item if you export the product within three months of the purchase date. Ask the store for the appropriate form and have it stamped by the Dutch customs upon leaving the Netherlands.
Take the cost of transport into account when buying things to take back to your home country. This could mean either postage, shipping costs, or excess weight charges at the airport.
POST & MAIL Dutch postal services are integrated into shops all over the country. For stamps, sending parcels and other postal services, please visit one of the following stores in Enschede: - Jumbo supermarket Nooderhagen 75 - Albert Heij n supermarket Van Heekplein 63 -Ako Stationsplein 33 FREE TIME
ICE SKATING RINK Enschede has an ice skating rink, which is opened from 1 October until 31 March. Ice skating is a favourite pastime of the Dutch; give it a try! You’ll get a discount on the entry fee with your UnionCard (see page 62). The rink is located near the UT Campus, close to the football stadium (de Grolsch Veste). PUB QUIZ CINEMA Every Monday night, Irish Pub Molly Malone You can watch the latest popular movie at the (Oude Markt Square) organises a Pub Quiz in Kinepolis theatre, the largest cinema in the English. region, or at the Cineast in the Enschede city centre. Alternative movies are played at cinema Cineast: www.kinepolis.nl/ club Concordia, located at the Oude Markt bioscopen/cineast square. For schedules and reservations, please Concordia: www.concordia.nl/fi lm see their websites. Kinepolis: kinepolis.nl/bioscopen/kinepolis- enschede ABOUT THE NETHERLANDS 67
5. ABOUT THE NETHERLANDS
68 About the Netherlands
70 Core values of Dutch society
71 Differences in culture and education
72 UT academic culture
74 Student housing etiquette
75 Food
76 Prepare for your stay
77 Enschede
78 Map of Enschede
80 Exploring the Enschede area 81 Day trips in the Netherlands 5 ABOUT THE NETHERLANDS 68
ABOUT THE NETHERLANDS
A SMALL FLAT COUNTRY POLITICS On a world map, the Netherlands looks very The Netherlands has a constitutional monarchy, small. You can drive the greatest distance, from with a democratic parliamentary system com- north to south, in around four hours. The posed of the Upper House (Eerste Kamer) and country’s formal name, the Netherlands, refers the Lower House (Tweede Kamer), together to the fact that most of its land is at or below sea forming the Dutch Parliament. The Head of State level. Holland is the name of the western part of is King Willem-Alexander, and the seat of the country, the two most heavily populated of government is The Hague (Den Haag) although the twelve provinces. While some insist that the Amsterdam is the capital of the country. only proper name of the country is the Netherlands, the name Holland is used in many PEOPLE (international) situations. Dutch society is multicultural, and it is expected that the employment market will be LANDSCAPE predominantly multi-ethnic in the next era. In On arrival you will be struck by certain features larger cities and towns multi-ethnic make up is of the landscape. To start with, the Netherlands most notable, whereas in small town and villages is very fl at. There are a few hills in the south- it is not so much as the forefront. The Dutch eastern corner of the country, but they disturb have a colonial past. Caribbean, Indonesian and the fl at horizon only slightly. Surinam ethnicities make up part of the Dutch population. Moreover, in the 1950s and 1960s, Another thing you will notice is the abundance the Netherlands attracted workers from Italy, of water: lakes, rivers, canals, and ditches of all Spain, Morocco, and Turkey to meet the sizes, ranging from large transport canals to the expanding growth of the Dutch industry as they narrow streams crossing pastures where our fi ve recovered from the second world war. million cows graze. Around seventeen million people live in an area less than 40,000 km2. With CLIMATE an average population density of 420 people per The Netherlands has a temperate climate with km2, land is a precious commodity in the gentle winters, cool summers, and rainfall in Netherlands. Much of it had to be painstakingly every season. With the North Sea on its reclaimed from the sea, or converted from doorstep, Dutch weather can be quite swamp. The Dutch are world leaders when it unpredictable. In wintertime (December to comes to controlling water, and the struggle to March) there are some days of frost and you will tame the forces of water forms a large part of probably see some snow. However, the wet and their history. windy winter cold can be penetrating. If you spend a winter in the Netherlands, by about March you will understand why Dutch people talk so much about the glorious sunshine of countries in the south, and why, the minute that spring arrives, they run out and turn their faces to the sun every chance they get. In summer (June to September) there usually are a few fairly hot days. In the months between, the temperature will vary from about 5º to 15º C (40º to 60º F) in the course of the day. ABOUT THE NETHERLANDS 69
DAYLIGHT SAVINGS TIME HOW TO COPE WITH CULTURE SHOCK Daylight savings time starts on the last Sunday - Realise that having diffi culty in coping with a in March (clocks are set forward one hour) and new situation is a normal experience; ends on the last Sunday in October (clocks are - Stay in touch with home; set back one hour). - Wear clothes suitable for the weather, buy an umbrella, and do not wear coats indoors; RULES OF BEHAVIOUR - Find a supplier of familiar food; Every culture has unspoken rules about how to - Eat a healthy balanced diet; behave and treat others. A multicultural - Share meals with others and take turns in environment as found at the UT is unique, but preparing the meals; can also be very complex. Subtle cultural - Don’t hesitate to ask people to explain what differences may be diffi cult to grasp and can they mean or whether they can repeat the contribute to culture shock. Social behaviour sentence slowly if you don’t understand; may confuse, surprise or even offend you. The - Make friends with fellow students: they will Dutch are often characterized as not being understand what you are going through (even around the bush (on topic and direct), keeping to if they’re not from the same culture, they will themselves and their own social circles, very have similar experiences); punctual, formal in some cases, and less formal - Join sports activities (page 56): a good in others. They always seem to be in a hurry, love opportunity to meet other people and excellent to complain about the weather (too wet, too hot, for your physical and mental health; too cold, too dry) amongst other things, but are - Join cultural classes and activities (page 57); generally happy people. - Take frequent short breaks to relax; - Above all, don’t isolate yourself but fi nd NEW ENVIRONMENT someone to talk to who will listen sym- Leaving home to live and study abroad is a pathetically; challenging experience that, although very - Use the available counselling services if you exciting, is not without its stressful elements. It need them, there is no shame associated with may be something you planned and prepared counselling, it is quite normal in the for: the effects these changes have on you might Netherlands. take you by surprise. You might fi nd it helpful to know that experiencing culture shock is quite NEED HELP ADAPTING TO LIFE IN THE normal. In the end, most international students NETHERLANDS? have a good time and take away valuable life Make sure to register for the Buddy programme lessons from the diffi cult times. It is important to (page 52). You can also contact Student Affairs, stress that experiencing culture shock is entirely Coaching & Counselling, for example to join the normal, usually unavoidable, and certainly not a personal support group for international sign you have made a mistake or you won’t be students. More information on pages 87-91. able to manage. The experience may have a www.utwente.nl/en/ces/sacc. signifi cant learning curve, making you more aware of your own personality, your own culture and the cultures you come into contact with. It will give you valuable skills for your academic and personal life. ABOUT THE NETHERLANDS 70 CORE VALUES OF DUTCH SOCIETY
DEMOCRACY & CONSTITUTIONAL STATE BAN ON DISCRIMINATION The Netherlands is a democracy where residents Discrimination is never acceptable in the help decide the government of the country. The Netherlands. You may not face discrimination on Netherlands is a constitutional state. This means the grounds of your beliefs, origins or lifestyle. that everyone has the same rights and that You may also not discriminate against others on everyone must abide by the same rules. the basis of their beliefs, origins or lifestyle. Gay and straight people must be treated equally. Gay FAITH people have the same rights as everyone to their In the Netherlands you may choose the beliefs own lifestyles and to their own associations; you have. People with different religions can all same-sex marriages are permitted in the live in our country safely. Nobody may be Netherlands. The Netherlands was the fi rst threatened or feel unsafe as a result of their country in the world to permit this. The UT’s beliefs. student LGBTQ+ association is called J.S.V. Exaltio: https://www.exaltio.nl/ OPINIONS The Netherlands is home to various people from various cultures. Everyone is entitled to their own opinion. In the Netherlands, you may think, say and write what you like. Some international students tend to experience this as direct or sometimes even rude.
LIFESTYLE People in the Netherlands may express their beliefs and choose their own lifestyles.
SELF DETERMINATION In the Netherlands, you may decide for yourself which choices you make in your life. This is referred to as the right to self-determination. You may thus choose whether or not to have a faith. You may choose your own lifestyle. You may decide who you wish to marry and whether or not you reveal your sexuality. The right to self- determination encompasses many freedoms to which citizens are entitled.
EQUAL TREATMENT Sourced from: In the Netherlands, people in the same situations ‘Core values of Dutch society’ are treated equally. This is known as the right to by Ministry of Social Affairs and Employment equal treatment. Whether you are a man or 20 February 2014 woman, gay or straight, young or old or born in www.prodemos.nl/wp-content/uploads/2016/04/ the Netherlands or elsewhere. KERNWAARDEN-ENGELS-S73-623800.pdf ABOUT THE NETHERLANDS 71
Dutch students are usually not very interested in DIFFERENCES IN how they rank in class; they are mainly concerned with passing the course. Students striving to be the best will not talk about it as it is CULTURE not done in the Netherlands to be too competitive AND EDUCATION or work too hard. BRUTAL HONESTY Many things in the Netherlands will be different Honesty is highly valued in the Dutch from your home country, such as the climate, communication style: avoiding losing face plays traffi c, food, clothes, and religion. Dutch culture a less important role. As Dutch society is quite may also be different from your own. For individualistic, Dutch students prefer to show example, Dutch people fi nd it very important to the class how critical they are, rather than strive be on time, and will offer you coffee and cookies to be loyal classmates. when visiting but do not expect you to stay for dinner (unless you are explicitly invited). Several The Dutch eagerness for group discussions and other common cultural differences are discussed strong opinions might make your fi rst here. presentation a diffi cult experience. Keep in mind that if a professor or fellow student 'burns' your INDEPENDENCE ideas in public, it's nothing personal. Likewise, Because you are seen as an independent you are expected to have a critical mindset, so student, teachers will inform you of the material questioning your fellow students, professors, to learn while leaving the specifi c planning up to and people in senior positions on study-related you. Assignments might come with few issues is encouraged. instructions and will leave space to choose your own approach. RULES ARE RULES Dutch society runs on rules: individual YOUR OWN OPINIONS exceptions are rare. Persuading teachers to give ‘Having your own opinion’ and ‘being critical’ you a higher mark or an additional re-exam is are important values for Dutch people. Students rarely done. The same rules apply to all and aim do not need to master all existing knowledge to guarantee fair and equal treatment of before formulating their own opinion. When everyone. writing a paper, summarising information from other authors will not be suffi cient. You will have to make your own selection of available sources, develop your own line of thinking and include your own conclusions and/or recom- mendations.
RELATIVE LACK OF COMPETITION Competition hardly plays a role in Dutch educational culture: students are seldom graded against each other. The teacher sets a minimum score and passes all students that meet this criterion. Based on: ‘Educational style in the Netherlands - an introduction for incoming students’ by G.T.M. (Ineke) ten Dam, 2011. Faculty ITC, University of Twente ABOUT THE NETHERLANDS 72
ABOUT THE UT ACADEMIC CULTURE
The academic culture at the University of Twente SELF-RELIANCE is quite distinct when compared to other If something is troubling you, you are expected countries. There is little hierarchy and professors to take the initiative in fi nding a solution. You tend to be easily approachable. Students usually must make the fi rst step and contact a study receive feedback only when the work they adviser or someone else to help you. Waiting to deliver is unsatisfactory. Not getting feedback on be 'saved' will get you nowhere. work done is usually a good sign and receiving compliments is uncommon. Professors expect ACTIVE LEARNING students to work independently, also during The Dutch believe that learning actively is the project work. Your best teachers are often your best way to learn. The essence of active learning fellow students. is asking yourself questions that you try to answer by studying. What am I going to learn? EDUCATIONAL PROCESS What do I know already about this question? If a professor asks a question, you are expected Does what I read answer my question? Do I to come up with a reasonable solution, not ‘the agree? What am I missing? Are alternative right and perfect one’. The process of fi nding a solutions possible? What are the consequences? solution, dealing with new information and Memorising and understanding are considered creativity are paramount. The quality of the valuable but only as fi rst steps in learning. There actual solution is often less important. is more emphasis on the development of academic and/or professional skills. INTERACTION IN CLASS Dutch people in general and academics in DISCUSS ISSUES OPENLY particular tend to be very opinionated: they enjoy At every university, things go wrong. Sometimes a good discussion, attacking each other’s ideas a lecture is disappointing, there might be strange relentlessly and with great passion. Teachers twists in the curriculum or unreasonable exams. appreciate these critical and passionate If you encounter such a problem you are discussions in class, as they are usually seen as expected to confront the professor fi rst (as scary marks of highly involved and interested students. as that may seem) to see if you can fi nd a Asking questions is seen as being interested in solution. If that doesn’t work, you can always the topic, not as being disrespectful towards the contact the course committee (OLC), the people lecturer. You are expected to think about the dealing with education at your study association presented knowledge, develop and express your (Dutch: studievereniging), the study adviser, own opinion and look for possible weaknesses course director, or faculty internationalisation in what was presented. For the Dutch it is coordinator. nothing personal and does not lead to losing face - it is all about the content and optimal learning. ABOUT THE NETHERLANDS 73
INTERCULTURAL DIFFERENCES QUIZ: ARE YOU READY FOR Because of these cultural differences, inter- THE UT? national students might see Dutch students as True or False? ‘The most noisy in class, disrespectful to teachers and important part of studying classmates, show-offs, lazy, and negative. Dutch at the UT is memorising students might think of international students as and understanding my passive, easily offended students who only study materials’ . memorise and reproduce study material while not saying what they really think. It is a challenge Want to know if you are for everyone in the international classroom to ready for the UT and the overcome these prejudices and learn from each Netherlands? Take the other. online quiz at www. utwente.nl/go/ish/quiz and MORE THAN A DEGREE fi nd out! At the University of Twente, you do not only study. Did you know that all of our sports, For questions about dealing with culture cultural, study, students and international shock or problems with adjusting to life in associations are led completely by students? the Netherlands, please contact the Student activism is highly valued at the department for Student Affairs, Coaching University of Twente. It helps to develop yourself & Counselling or ITC Student Affairs. They and improves your organisational, networking can help you manage cultural diffi culties and collaboration skills. Being active as a student and related issues (see page 96). is not just fun, but benefi ts your career as well. You can use it to distinguish yourself from your fellow students who did the same study: you will get more than a degree.
Based on: ‘Educational style in the Netherlands - an introduction for incoming students’ by G.T.M. (Ineke) ten Dam, 2011. Faculty ITC, University of Twente ABOUT THE NETHERLANDS 74 STUDENT HOUSING ETIQUETTE CLEANLINESS The Dutch place high value on cleanliness and neatness. It is strongly recommended that you keep common areas and rooms clean and tidy. In Holland there is a risk of a mice infestation if you don’t follow these recommendations:
- Always store food in closed boxes. - Clean the kitchen immediately after cooking. - Remove food scraps and breadcrumbs from the fl oor immediately. - Don’t store waste outside the bins, inside or outside. - Put pizza boxes straight in the container outside. - Make sure the containers are emptied on the estimated dates. - Cigarette butts attract mice so always put them in the ashtray. - Mice love a warm house so turn off the heaters when you’re not home. ABOUT THE NETHERLANDS 75
FOOD
TRADITIONALLY Convenience foods are increasingly available. Traditionally, Dutch cuisine is fairly modest. Some of these can be rather unhealthy, but it Dutch breakfast generally consists of tea and does save time and it also costs less than eating sliced bread, which is eaten with cheese, thinly out. Typical Dutch convenience foods are friet or sliced cold meat, or jam. Lunch is much the patat (fries), eaten with a meat snack (kroket or same, with the possible addition of soup, salad, frikandel). Supermarkets sell instant meals of all or fruit. For dinner, potatoes and other vegetables sorts and sizes. are customary, usually served together with meat or fi sh. Vegetables especially are plentiful, RESTAURANTS AND TAKEAWAYS of high quality, and quite cheap if you buy those In addition to the popular Chinese-Indonesian in season. Typical Dutch dishes are erwtensoep and Cantonese restaurants and takeaways, there (pea soup served in winter), Hollandse Nieuwe are many relatively inexpensive grill-rooms, (fresh salted herring) and stamppot (steamed pizzerias and pizza express services, serving dish of potatoes, vegetables, and meat/sausage). Italian pizza, Turkish shoarma (Mediterranean meat sandwich), and various Greek dishes. You might pay € 8 to € 12 for a simple takeaway meal. A simple Dutch main dish in an ‘eating pub’ (eetcafé) or bistro will cost approximately € 20, excluding drinks. Chinese takeaways are less expensive.
CHANGING TASTES Dutch tastes have become increasingly international: rice and pasta dishes are now almost standard fare in most Dutch homes. You will fi nd imported tropical food, vegetables, and fruits in many shops. Tropical ingredients can be found in oriental grocery stores called ‘toko’. Some butchers take religious rituals into consideration (Islamic, Hindu or Jewish) and some sell food products from Turkey, Morocco, and Surinam. For the toko locations please see the Enschede city map on page 77. ABOUT THE NETHERLANDS 76
GOOD TO KNOW!
If a Dutch friend invites you for “No offence, but I hate the food coffee at around 11:00 or after 20:00, here. I mean, just bread with it is not common to offer a meal. cheese and ham? That’s what I Likewise, an invitation for tea around eat for breakfast in China.” - Chen 15:00 or 16:00 does not include (MSc Nanotechnology). dinner. Although the UT makes every effort to offer a variety of A phenomenon in the restaurants (international) cuisine, it might and cafes in Enschede is the daghap be helpful to realise that many (daily menu). This is a main course international students fi nd it for a reasonable price starting from diffi cult to adjust to the relatively € 10.50. The daghap changes every simple Dutch diet. day and differs per restaurant. Visit www.hapdedag.nl to see which restaurants offer a daghap.
PREPARE FOR YOUR STAY
To help you prepare for your stay, we have created the UT preparation website. On this website, you can fi nd all the information you need to settle in at the UT comfortably.
PREPARATION VIDEOS To help you prepare, some of our current students have participated in several videos explaining exactly what it is like to study at the University of Twente. The videos include topics such as the introduction period, the UT academic culture, the grading system as well as the vibrant student life of students in Enschede.
MORE INFORMATION: www.utwente.nl/go/ish/todo/before-arrival ABOUT THE NETHERLANDS 77
ENSCHEDE
HISTORY
The name ‘Enschede’ comes from ‘An die THE NETHERLANDS Berlin Schede’, old Dutch for ‘on the border’. GREAT Amsterdam BRITTAIN Approximately 40 years ago, Enschede’s reliance London Enschede on its main industry (textile manufacturing) became a problem as the textile industry BELGIUMM GERMANY relocated to Asia. In 1950 the textile industry LUXEMBOURGUXEM CZECHCZ employed 21,000 people: by 1970 this number REPUBLICP had dropped to 8,000, and by the time of the Paris world recession in the early 1980s it had fallen to FRANCE 2,500. As the noisy, dirty factories disappeared, When looking at a map of the Enschede was forced to change direction. Netherlands, it seems that Enschede lies on the outskirts of the country. The With over 158,000 inhabitants, Enschede is the city is located centrally within Europe, in largest city of the eastern Netherlands. Around between London, Berlin, and Paris. 36,000 of these are students, either at Saxion Amsterdam is only two hours away with Hogeschool Enschede (Saxion University of a train connection every 30 minutes. Professional Education, Enschede), the Academy of Music, the Academy of Art, or the University of Twente.
Enschede has a bit of everything; around the Van Heekplein you can fi nd a large number of boutiques, clothing stores and other shops; at the Oude Markt (Old Market) square you will fi nd lots of places to have a coffee or go out for dinner. Enschede is a relatively quiet, safe and pleasant city to live and work in. Modern shopping facilities attract people from both the Dutch and German local region.
Smoking marihuana or hashish has been decriminalised in the Netherlands, which means that you may purchase and consume small quantities (5 grams) for personal use at certifi ed coffee shops. Please keep in mind though that using, selling, or buying drugs on the streets is punishable by law. Smoking any substance is not allowed in any bar, pub, disco, or restaurant in the Netherlands. ABOUT THE NETHERLANDS 78 ABOUT THE NETHERLANDS 79 ABOUT THE NETHERLANDS 80
EXPLORING THE ENSCHEDE AREA
RUTBEEK, ENSCHEDE VOLKSPARK, ENSCHEDE This attractive recreation park right outside Public gardens, famous for the Easter Fair. Enschede is a pleasant place for walking (about fi ve kilometres around the lake), windsurfi ng, ANCIENT DUTCH WINDMILLS / WATERMILLS canoeing, or rowing (depending on the weather). The unique, historical windmill of Usselo grinds You can also rent water-bikes. This park is easily today like it did over two centuries ago. You will accessible by bike, car, or bus and has a fi nd the mill just outside Usselo, between restaurant as well as a playground. Enschede and Haaksbergen. The entrance is behind the mill. Also of interest: the Korenbloem HULSBEEK, OLDENZAAL windmill and the Oostendorper watermill in Another recreation park, with woods and water. Haaksbergen; the Lonneker Molen, a windmill in For bus connections to the Hulsbeek and the small village of Lonneker; the watermills Den Rutbeek, ask at the information desk at the bus Haller and Singraven in Denekamp, and the station or the tourist information offi ce. watermills Bels and Frans in Vasse. All these mills are open to the public and can be reached WAARBEEK, HENGELO by public transport or by bike. An amusement park for children. You can take the train to Hengelo and then take the bus, WALKING AND CYCLING which stops in front of the entrance. For more Enschede’s immediate surroundings are perfect information on the Waarbeek, contact the VVV for beautiful walks and bicycle tours. Twente’s tourist information offi ce in Enschede located charming landscape surprises at every bend. near the station at Stationsplein 1a. You will pass woods and pastures, villas and old Saxon farms. If you are lucky, and keep your RIJ KSMUSEUM TWENTHE, ENSCHEDE eyes open, you might see a kingfi sher, tree frog, Museum of antiquities and modern art. or green woodpecker shoot off. Several hiking W: www.rij ksmuseumtwenthe.nl and bicycle routes can be found in the area, and many of the country estates are open to the DE MUSEUM FABRIEK, ENSCHEDE public. The Dutch Foundation for Nature History of the culture, nature, language and Monuments has walking routes in Buurseveen environment of Twente. and Aamsveen. W: www.demuseumfabriek.nl
AQUADROME, ENSCHEDE Sub-tropical indoor swimming centre with two big water slides, waves (at least 10 minutes every hour), and streams. Ask for bus line and travel time at the information desk at the bus station (Bus direction ‘Hogeland’). FLAMINGO ROUTE Just across the border in Germany you can see WOOLDRIKSPARK, ENSCHEDE real fl amingos in the wild! For a map of the route Public gardens in Enschede, with a petting zoo visit www.fl amingoroute.com for children. Accessible by bus. ABOUT THE NETHERLANDS 81
DAY TRIPS IN THE NETHERLANDS BURGERS’ ZOO (ARNHEM) AMSTERDAM Zoological gardens, indoor bush, desert and Amsterdam, the offi cial capital, is the social, safari park, plus an exhibition on the tropical cultural and tourist centre of the Netherlands. Its rainforest and an artifi cial desert environment. theatres, concert halls, museums, and cafés are Good train and bus connections. Train to world-famous. The city’s bustling liveliness and Arnhem; at Arnhem railway station take the its live-and-let-live attitude towards deviant (electrically powered) trolley-bus that will stop behaviour live up to the international reputation. right at the entrance to Burgers’ Zoo. If you Do not let Amsterdam’s atmosphere fool you travel by train, you can buy an all-in-one ticket into thinking that Dutch society is promiscuous. for the train, trolley-bus, and entrance fee. Please Although the Dutch are tolerant, most people check at the railway station. From Enschede live moderate, orderly lives. Amsterdam is the there is also a good bus connection (check the extreme rather than the norm. timetable at the bus station). W: www.burgerszoo.com The Intercity train to Amsterdam leaves from Enschede railway station every hour (see train WILDLANDS (EMMEN) schedule on www.ns.nl/en). When you arrive at Wildlands in Emmen allows you to travel the Amsterdam Central (CS), you can get more world in one day! You can visit the jungle, the information at the VVV tourist offi ce right outside savannah and the arctic. There are 22 hectares the station. An information desk is located in of adventure, nature and culture to explore. It is front of Amsterdam Central station for inquiries about a 10-minute walk from Emmen railway about public transport. station to the zoo. W: www.wildlands.nl Places of interest include: DEVENTER - The Rij ksmuseum, housing famous paintings A historic Hanseatic town with an impressive by Dutch painters, located at waterfront along the river IJ ssel, Deventer is a Stadhouderskade 42: take the tram that lovely city to visit. Connections are excellent and stops behind the museum (exit stop: Hobbe- it takes about 45 to 50 minutes to travel from mastraat) from the central railway station. Enschede to Deventer either by car or train. - Madame Tussaud’s Scenerama Wax Suggestions: the Toy and Tin Museum; ‘De museum located on the Damrak: a fi ve- Waag’, explaining the history of Deventer; and minute walk or the fi rst stop by tram from the various interesting exhibitions, for example, of central railway station. topographic paintings of Deventer. - Van Gogh Museum is also on the W: www.deventer.info museumplein nearby the Rij ksmuseum. W: www.vangoghmuseum.nl/en TIPS: Especially for Amsterdam at- - Anne Frank House situated in the centre of tractions, it is advisable to book online Amsterdam at Prinsengracht 263-267. Trams to avoid long queues. 13, 14 and 17 and buses 170, 172 and 174 Check www.socialdeal.nl for discount stop nearby, at the ‘Westermarkt’ stop. on various activities in different cities. W: www.annefrank.org ABOUT THE NETHERLANDS 82
GIETHOORN THE DUTCH ISLANDS Giethoorn is a small village that has canals To visit one of the Dutch islands (Texel, Vlieland, instead of roads. It has cute thatched houses Terschelling, Ameland, or Schiermonnikoog), lining the banks and a wide selection of cafes ask for a combined ticket for train, bus, and and restaurants. It is next to a national park ferry. Check with the information desk at the where you can glide between the reeds in a railway station and consult the tourist ‘whisper boat’ - a small, easy to drive, electric information offi ce. boat for hire to explore the village and adjacent W: www.wadden.nl wetlands. W: giethoorntourism.com THE HAGUE The Hague (Den Haag) is the seat of government KEUKENHOF (LISSE) and diplomacy, and the residence of King The Keukenhof measures 32 hectares, which Willem-Alexander, the Head of State. Interesting makes it the world’s largest spring garden. This places to visit in The Hague include Madurodam, fl ower park has welcomed fl ower lovers from all an open-air museum that shows the Netherlands over the world for the past fi fty springs. They in miniature, and the Binnenhof, where the come to admire over seven million colourful bulb Ridderzaal and the Dutch Parliament are located. fl owers. Keukenhof’s surprising spring W: www.thehague.com programmme offers many hours of enjoyment in various fl owerbeds, gardens and indoor ROTTERDAM exhibitions. Rotterdam is the nation’s industrial and W: www.keukenhof.nl commercial centre, its Europort is the largest European port with container terminals and bulk UTRECHT transit terminals. The modern city features lively This surprising and friendly city boasts cultural shopping malls and interesting museums such and historical highlights. The city’s ultimate as the Boymans van Beuningen gallery, the symbol is the beautiful Dom Tower. In addition, Architecture Centre, and the Kunsthal. Utrecht offers great shopping and pleasant W: www.en.rotterdam.info sidewalk cafés. Utrecht railway station is adjacent to a large shopping centre. At the GENERAL station follow the signs to the tourist information W: www.holland.com offi ce to get a city map. W: www.visit-utrecht.com SUPPORT & CONTACT 83
6. SUPPORT & CONTACT INFORMATION
84 Faculty internationalisation coordinators & other contacts
86 Student Services Contact Centre
87 ITC Confi dential Advisor
89 Coaching, Counselling & Psychologists
90 Personal circumstances
91 Study switch & career counselling
92 Student rights & student charter
92 Code of conduct
93 Student Union
93 UT Language Centre SUPPORT & CONTACT 84
FACULTY INTERNATIONALISATION COORDINATORS & OTHER CONTACTS
Every faculty employs internationalisation coordinators, and some have additional staff who can assist you when you have questions or concerns specifi cally regarding being an international student at their faculty.
FACULTY OF ELECTRICAL ENGINEERING, FACULTY OF ENGINEERING TECHNOLOGY (ET) MATHEMATICS AND COMPUTER Ms. Marij ke Stehouwer, MA SCIENCE (EEMCS) Faculty Internationalisation Coordinator Ms. Janke Rademaker, MA E: [email protected] Faculty Internationalisation Coordinator T: +31 (0)53 489 2678 E: [email protected] Campus Location: Buitenhorst (Building 29) T: +31 (0)53 489 4059 Room: BH 220 Campus Location: Zilverling (Building 11) Room: ZI 1026 Ms. Tahnee Smits Faculty Exchange Coordinator Ms. Jitske Rijken E: [email protected] Faculty Exchange Coordinator T: +31(0)53 489 8219 E: [email protected] Campus Location: Buitenhorst (Building 29) T: +31-(053)4891393 Room: BH 220 Campus Location: Zilverling (Building 11) Room: ZI 1032 Ms. Astrid Oppers-van den Berg International Student Support Offi cer Drs. Jan Schut E: [email protected] Chairman, Mobility Platform E: [email protected] E: [email protected] T: +31 (0)53 489 4575 T: +31(0)53 489 4350 Campus Location: Buitenhorst (Building 29) Campus Location: Zilverling (Building 11) Room: BH 114 Room: Zl 1028 Ms. Elke Vinke-Dinius Ms. Monique Romarck-Wargers International Student Support Offi cer International Offi cer E: [email protected] E: [email protected] E: [email protected] T: +31(0)53 489 3426 T: +31 (0)53 489 4120 Campus Location: Zilverling (Building 11) Campus Location: Buitenhorst (Building 29) Room: Zl 1032 Room: BH 114
Ms. Loes Fransen Academic Admission Offi cer E: [email protected] T: +31(0)53 489 9088 Campus Location: Zilverling (Building 11) Room: ZI 1032 SUPPORT & CONTACT 85
FACULTY OF SCIENCE AND TECHNOLOGY (TNW) FACULTY OF GEO-INFORMATION SCIENCE AND Ms. Rita de Wilde-Brink EARTH OBSERVATION (ITC) Faculty Internationalisation Coordinator Drs. Jeroen Verplanke Manager Student Mobility Offi ce Faculty Internationalisation Coordinator E: [email protected] E. [email protected] T: +31 (0)53 489 6999 T: +31 (0)53 487 4417 Campus Location: Carré (Building 15), 3rd Floor ITC Location: ITC Building (Building 75) Room: C 3635 Room: 1-143
Ms. Sarah Kotter, MA ITC students, please see Chapter 3 for more Faculty Exchange Coordinator information about contacts at ITC. E: [email protected] T: +31(0)53 489 3970 UNIVERSITY COLLEGE TWENTE (ATLAS) Campus Location: Carré (Building 15), 3rd Floor Ms. Brigitte Leurink Room: C 3641 Faculty Exchange & Internationalisation Offi cer E: [email protected] FACULTY OF BEHAVIOURAL, MANAGEMENT, T: +31 (0)53 489 1194 AND SOCIAL SCIENCES (BMS) Campus Location: Drienerburght (Building 44) Ms. Inge van Haare, MSc Room: DR 117 Faculty Internationalisation Coordinator E: [email protected] T: +31 (0)53 489 2874 Campus Location: Ravelij n (Building 10) Room: RA 3276
Mr. Jaap Stout, MSc Faculty Exchange Coordinator E: [email protected] T: +31(0)53 489 5632 Campus Location: Ravelijn (Building 10) Room: RA 3276
Ms. Annemieke van der Grij spaarde International Student Support Offi cer E: internationalstudentsupport-bms@ utwente.nl T: +31 (0)53 489 4633 Campus Location: Ravelij n (Building 10) Room: RA 3276 SUPPORT & CONTACT 86
STUDENT SERVICES CONTACT CENTRE
The Student Services Contact Centre is a general service desk for all UT students. Their staff can help you with all UT-related questions concerning admission, enrolment, tuition fees, your student card, Studielink, complaints, suggestions, and other matters related to your study at the UT.
If you have any questions, you can either visit their website or stop by the Student Services Contact Centre in the Vrij hof building (room 239b).
STUDENT SERVICES CONTACT CENTRETRE Campus location: Vrij hof building room 239b Offi ce hours: 10:00 - 16:00 (Mon - Fri) T: +31 (0)53 489 2124 E: [email protected] W: www.utwente.nl/en/student-services
Join the International UT Community and stay in touch with prospective students, current students, and alumni: www.facebook.com/groups/UTInternational SUPPORT & CONTACT 87
ITC CONFIDENTIAL ADVISOR
ITC is a strong, vibrant community that consists of people from all over the world. At ITC we expect all members of our community to respect the diversity of all students and staff, and support an environment free from discrimination and harassment in accordance with Dutch Legislation and the Code of conduct of the University of Twente on (sexual) harassment, intimidation, aggression, violence and discrimination.
The ITC Confi dential Advisor plays an essential role in ITC’s response to harassment concerns. If you are affected by undesirable behaviour, such as bullying, aggression or unwanted sexual advances, you can turn to the confi dential advisor for help, support and advice. The advisor is authorised to receive complaints and will treat information discreetly and privately. The advisor will only act with the student’s permission. STRESS & REFERRAL UT PSYCHOLOGISTS
For study problems and mental or emotional stress you can consult either your GP, study advisor, supervisor, ITC Student Affairs Offi cers or a UT psychologist. All are, in their fi eld of profession and experience, available to advise students who face study pressure, in combination with adjusting to Enschede and being away from family and out of their comfort zone. They can give tips about planning, time management etc, or are available just to listen to you. Note: A psychiatrist can be consulted only on referral by your GP. SUPPORT & CONTACT 88
UT PSYCHOLOGISTS University of Twente Drienerlolaan 5, Vrij hof (Building 47) Floor 3, room 311 T: +31 (0) 53-489 2035 (in case of no reply within offi ce hours: +31 (0)6 142 154 98)
ITC CONFIDENTIAL ADVISOR Ms. Annemarie Arets-Meulman LL.M. Room 1-164 T: +31 (0) 53 489 2271
Offi ce hours: 9:00 - 13:30 (Mon - Fri) E: confi [email protected]
UT CONFIDENTIAL ADVISOR Ms. Minke Klomp, Msc Vrij hof, Room 314 E: [email protected] T: +31 (0)53 489 2035 SUPPORT & CONTACT 89 COACHING, COUNSELLING & PSYCHOLOGISTS Even though studying in a new country can be PRIVACY/CONFIDENTIALITY lots of fun, it’s perfectly normal to experience No one will be told about private issues, nor is diffi culties in adjusting to your new life and there mention on your diploma that you sought environment. The department Student Affairs, out help. Coaching & Counselling (SACC) supports all students. SACC CAN OFFER YOU Individual counselling by a: STUDENT AFFAIRS, COACHING & COUNSELLING (SACC) - Student counsellor Other students have visited SACC for help with: - Student psychologist - Adapting to life in the Netherlands; - Confi dential advisor - Managing expectations or problems - Career counsellor concerning culture or education; - Diversity coordinator - Managing study delays; - PhD counsellor - Problems concentrating on their studies; Group training, for example: - Dealing with (government) administration - Personal support group for international or complicated regulations; students - Issues involving family matters or personal - Self-management course circumstances; - Study Encouragement Group - Financial support due to exceptional - Mindfulness training circumstances; - Questions about additional facilities for students with a disability or a chronic illness; - Overall feelings of loneliness or discomfort; - Modern Migration policy act (MoMi). STUDENT AFFAIRS, COACHING & COUNSELLING COUNSELLORS, CONFIDENTIAL ADVISORS AND Vrij hof, fl oor 3, room 311. Offi ce hours: PSYCHOLOGISTS OF SACC 08.30 - 12.30 / 13.00 - 17.00 (Mon-Thu) Students can visit a student counsellor, a 08.30 - 12.30 / 13.00 - 16.00 (Fri) confi dential advisor or a student psychologist if T: +31 (0)53 489 2035 they are in need of personal contact about their E: [email protected] problems. SACC aims to locate the source of the W: www.utwente.nl/en/ces/sacc/ problem and help solve it. UT CONFIDENTIAL ADVISOR Whether your problem is vague or clear, Ms. Minke Klomp, Msc everyone is welcome to make an appointment Vrij hof, Room 314 with a student counsellor, a confi dential advisor E: [email protected] or a student psychologist because the services T: +31 (0)53 489 2035 of SACC are available to all students. No referral is needed to make an appointment. Students can visit these services free of charge. SUPPORT & CONTACT 90
PERSONAL CIRCUMSTANCES
If you encounter personal circumstances which After this, you may apply for support within three may result in a study delay, please notify your months after the end of the recognised study advisor as soon as reasonably possible. If circumstance, on which your support-application your study is delayed, you might be eligible for is based. For more information about support support, facilities and adjustments to complete (also fi nancially) for international students or the your study, like educational adjustments, application procedure, visit the following examination facilities or fi nancial support. website, or contact a student counsellor of SACC: If your study advisor thinks you are eligible, www.utwente.nl/en/ces/sacc/regulations/ please consult the student counsellor within fobos/force-majeure/ three months after the personal circumstances that caused your delay. It’s important to consult ITC STUDENTS: ITC STUDENT ASSISTANCE FUND as soon as possible, for example regarding the The ITC student assistance fund supports ITC requirements of the MOMI (residence permit) or students who face fi nancial problems due to the BSA (binding recommendation). Visit the serious illness, death of a family member, or SACC website to fi nd videos that explain these theft. You may apply for a fi nancial contribution regulations: if your insurance or employer does not cover the www.utwente.nl/en/ces/sacc/regulations/ costs of your claim.
AM I ELIGIBLE FOR SUPPORT? This fund operates completely independently of Eligibility for support (also fi nancially) is partly ITC and fi nancial problems should fi rst be based on the circumstances that affected your discussed with an ITC Student Affairs and study progress: Support offi cer. The fund board decides if 1. Illness, psychological problems, or fi nancial assistance will be provided. Financial pregnancy; assistance will only partly cover costs. For more 2. Physical, sensory, or other function information contact Corné van Elzakker. disorders; E: [email protected] 3. Special family circumstances; 4. Recognised board functions: collective fi xed support to be requested by societies/ organisations or individual students; 5. Top-level sport (to be recognised by the UT sports council); 6. Top-level arts (to be recognised by the UT arts council); 7. Your study programme has insuffi cient educational feasibility; 8. Other circumstances not mentioned here, in which not granting fi nancial support would be considered extremely unreasonable. SUPPORT & CONTACT 91
STUDY SWITCH & CAREER COUNSELLING
Do you have doubts about your chosen study path? Want to continue with a Master’s degree but don’t know which one? Do you have questions about switching studies or other career matters? Career Services will help you to fi nd the answers to your questions.
Do you need a clearer vision of your personal profi le to discover your strengths and talents? Would you like to know how to brand yourself on the Dutch labour market or do you want feedback on your cover letter and CV? Visit the following website for more information: www.utwente.nl/careerservices
Studying involves more than just getting a diploma. Even while studying you will face questions concerning your future career. Which optional subject will you choose, will you study a subject abroad and what are your possibilities generally speaking? Of course you will have your own ideas, but if you have questions, Career Services offers you help and support in thinking about your future, enabling you to start your successful career as soon as you have graduated.
HOW CAN WE HELP YOU? Career Services gives you an overview of departments and organisations within and outside of the UT that can assist you in your study career. With individual coaching and workshops we support you with orienting yourself on the labour market. Our online career platform JobTeaser can help you to get an overview of companies, job offers, internships, traineeships, Phd positions and more.
We also offer group workshops on personal branding, salary negotiation skills, career stress & mindfulness, cover letter, CV check and LindedIn. E: [email protected] www.utwente.nl/en/ces/career-services/ student/course-fi nder/ SUPPORT & CONTACT 92
STUDENT RIGHTS & STUDENT CHARTER
The Student Charter and its regulations govern The programme section is available from your your rights as a student and the way we treat programme’s Offi ce of Educational Affairs: each other at the University of Twente. It www.utwente.nl/charter contains a description of the rights and obligations of students on the one hand and the Because the Student Charter is an offi cial University of Twente on the other. The Student document which you may use to claim your Charter describes rules and regulations rights, most of it is written in formal legal regarding enrolment, tuition fees, programme language. If you would like to obtain more structure, language of instruction, timetables, information on topics covered in the Students’ student facilities such as student counsellors Charter, please contact the Student Counselling and psychologists, complaints procedures, Service. The same applies if you wish to consult house rules and fi nancial support. the original legal wording of the Higher Education and Research Act (WHW). The Charter consists of (1) an institutional section, which contains the rights and Additionally, the UT is subject to a Code of Ethics obligations that apply to the majority of students which encompasses behavioural guidelines for and (2) a programme section which, in everyone who is part of the university community. combination with the Education and If you encounter unacceptable behaviour, you Examination Regulations (OER), includes the can submit a complaint and/or contact a rights and obligations specifi c to each study confi dential adviser: programme. The latest version of the institutional www.utwente.nl/en/organisation/about/ section of the Charter can be viewed online. integrity/codes-of-conduct/ CODE OF CONDUCT & ERASMUS CHARTER
The University of Twente has signed the Code of In addition, the educational institution must Conduct for international students in Dutch make clear what services it provides to higher education. This document sets standards international students, such as help with for Dutch higher education institutions in their obtaining a visa and a residence permit, housing, dealings with international students. introduction sessions, and student counselling. In their information materials, educational The Code of Conduct requires educational institutions must specify clearly what the institutions to provide timely, reliable, and easily associated costs for the services are. accessible information to international students about their study programmes. By signing the The full version of the Code of Conduct can be Code of Conduct, the UT offers international found on the UT website: students a guarantee of the quality of their www.utwente.nl/student-regulations programmes, student recruitment, selection and counselling procedures. This includes Furthermore the University of Twente has signed information such as accreditation status, quality, the Erasmus Charter for Higher Education: admission requirements as well as many more www.utwente.nl/en/sp/policy/international/ important rules and procedures for international ecps/ students. SUPPORT & CONTACT 93
STUDENT UNION UT LANGUAGE
The Student Union promotes academic and extracurricular development as well as the CENTRE wellbeing of students at the University of LANGUAGES & SKILLS Twente. Its goal is to let your student time be Even though the Dutch are known for having both fun and stimulating. It maintains close suffi cient conversational English skills, you will contacts with numerous parties varying from the fi nd it useful and fun to learn some Dutch smallest student association to the Executive yourself. The UT Language Centre offers various Board of the university. The Student Union Dutch language courses for international creates opportunities for both associations and students at all levels. In addition to it being useful individual students. They work on improving the during daily activities, learning to speak Dutch wellbeing of students, together with Student improves your interaction with Dutch students Affairs Coaching & Counselling (SACC) and the and your ability to fully interact in class. UT. In addition, the SU supports initiatives to create the ideal environment for international Improving your academic English will help you students. The Student Union can also support perform better in your studies and prepare your you if you want to organise an event or start an future career. The UT Language Centre offers enterprise; for instance, with fi nding the right professional English language support with contacts or affordable offi ce space. They also clearly defi ned learning objectives. provide various subsidies and have a sponsorship fund for interesting projects. For help with writing assignments and your thesis, contact our Writing Centre. The Writing The Student Union has several committees to Centre offers individual help and various make student life even more fun and challenging, workshops on writing, e.g. how to structure your such as the largest student think tank Create text or how to handle writer’s block. Tomorrow and TEDxTwenteU. Additionally, the Student Union organises trainings. You can, for And how about other academic skills? Apart instance, participate in the Pub Lectures, which from studying and accomplishing the teach you valuable skills and help you to develop curriculum, other skills are becoming more and yourself outside your normal curriculum. Next to more important to prepare for your future career. that, the Student Union awards prizes and The UT Language Centre helps you to develop certifi cates to active students such as the More these skills in its Skills Lab. Examples of offered than a Degree Award. workshops and training are: presentation skills, speed reading skills, negotiation skills, business model thinking, visual thinking, confl ict handling and cross-cultural competencies.
STUDENT UNION UT LANGUAGE CENTRE Campus location: Bastille room 332 Campus location: Vrij hof, fl oor 5 T: +31 (0)53 489 8006 Classrooms: skills lab, Vrij hof, fl oor 2 E: [email protected] T: +31 (0)53 489 2040 W: su.utwente.nl/en E: [email protected] W: www.utwente.nl/nl/ces/language-centre/ SUPPORT & CONTACT 94
Fish shop Viswinkel st shopping list: Flower shop Bloemenwinkel Your 1 Good afternoon Goedemiddag English: Dutch: Good evening Goedenavond Bread Brood Good luck Veel succes Butter Boter Good morning Goedemorgen Cheese Kaas Greengrocer Groenteboer Eggs Eieren Have a nice trip Goede reis Milk Melk Hospital Ziekenhuis Fish Vis fi e Information Informatie Meat Vlees Left (direction) Links Coffee Kof ij n Library Bibliotheek Tea Thee Liquor store Slij terij Wine W Market Markt Beer Bier Mr., sir Meneer Dishwashing detergent Afwasmiddel Ms., Mrs., madam Mevrouw Laundry detergent Wasmiddel Municipality Gemeente Toilet paper WC papier No Nee Toothpaste Tandpasta Nurse Verpleegster Razor Scheermes ij nstiller Pharmacy Apotheek Band-aid Pleister Please Alstublieft Painkiller P Police station Politiebureau Postkantoor Right Rechts See you later Tot ziens MORE DUTCH WORDS: Shoe store Schoenenwinkel Baker(y) Bakker Shop / Store Winkel Bar Bar Station (train) Station Barber Kapper Straight ahead Rechtdoor Bicycle Fiets Supermarket Supermarkt Bookshop Boekenwinkel Thank you Dank u (wel) Breakfast Ontbij t Theatre Schouwburg, theater Bus Bus To dance Dansen Bus stop Bushalte To drink Drinken Butcher Slager To eat Eten Cafe/Pub Cafe To walk Wandelen, lopen Car Auto Today Vandaag Church Kerk Tomorrow Morgen Cinema Bioscoop Tomorrow afternoon Morgenmiddag City hall Stadhuis Tomorrow evening Morgenavond Day after tomorrow Overmorgen Tomorrow morning Morgenochtend Dentist Tandarts Tonight Vanavond Dinner Avondeten Train Trein Doctor Dokter, (huis)arts University Universiteit Dutch Nederlands Yes Ja English Engels Yesterday Gisteren AFTER YOUR STUDIES 95
7. AFTER YOUR STUDIES
96 PhD Information
98 Upon departure
98 Working in NL after graduation 7 AFTER YOUR STUDIES 96 PHD AFTER YOUR MASTER DEGREE? PHD AND PDENG STATUS may amount to a maximum of 20% employment Many PhD researchers in the Netherlands are time a year, as in the T&SP. university employees (employed PhD candidates). Other PhD researchers are not employed by the SUPERVISION university, but get support from their own employer PhD’s and PDEng’s have the right to good supervision (externally fi nanced PhD), receive an international (by at least two persons) which is crucial for an scholarship (scholarship PhD candidate) or are enjoyable and successful project. Usually, the fi rst without support (external PhD candidate). All PhD supervisor is a professor, while the daily supervisor is candidates must be accepted by the senior supervisor a senior university lecturer. The availability of the to conduct their PhD research at the University of supervisors is mentioned in the T&SP. Twente. The PhD is responsible for the PhD research, which results in a defendable PhD thesis, usually in MVV AND RESIDENCE PERMIT FOR WORK four years. Next to the “traditional” PhD, the For PhD’s and PDEng’s with a NON-EU nationality, a University of Twente also has the third phase MVV and residence permit for work is necessary. In Professional Doctorate in Engineering. The PDEng order to obtain residence permit for work, a range of programmes focus on technological design and take conditions must be fulfi lled. International Service two years to complete. Team HR Department will assist you in arranging the MVV and/or residence permit for work and provide ACTIVITIES OF A PHD CANDIDATE you with some general information about working The activities of a doctoral condidate consist of (1) and living in the Netherlands. research activities in the case of a PhD or E: [email protected] technological design in the case of a PDEng, (2) www.utwente.nl/en/organization/careers/on- attending training courses, (3) attending boarding-facilities/ conferences or workshops (in most cases), and (4) teaching/ supervision activities (in some cases). TWENTE GRADUATE SCHOOL Research (or design) activities, the most important Twente Graduate School (TGS) coordinates all of these four, provide the PhD/PDEng with the skills doctoral programmes at the University of Twente. and experience of an independent researcher/ Each programme centres on topics closely related to designer. It is a part of your research to disseminate the work taking place at our research institutes and is the knowledge you acquire during your research, taught and supervised by expert researchers and for example through publications in academic designers. The University of Twente offers a wide journals. The progress that a PhD/PDEng makes variety of courses and workshops for personal with their research activities will be monitored by development, specifi cally tailored to the needs of the supervisory staff and will be written down in PhD and PDEng candidates and post-docs. All the Training and Supervision Plan (T&SP), the candidates are expected to attend courses within Qualifi er report and the Annual Interviews. their fi eld of specialisation, but also to attend more The pursuit of courses and training is a method that generic courses to broaden their perspective and to will help a PhD and PDEng to develop their skills to support their scientifi c career. For more information conduct high quality research or technological about the Twente Graduate School, visit the TGS design. The desired training courses are specifi ed website: www.utwente.nl/tgs by the candidate and the supervisory team in the TSP. TWENTE GRADUATE SCHOOL It is common for PhDs with employee status to E: [email protected] conduct teaching activities, i.e. teaching student W: www.utwente.nl/tgs courses or student supervision during their employment at the University. Teaching activities AFTER YOUR STUDIES 97
P-NUT connects by bringing together PhD’s EXAMPLE PHD and PDEng’s, so they can share their experiences and help each other grow and become more effi cient in their research and BUDGET work environment. Furthermore it organises BASIC LIVING COSTS (PER MONTH) many social events on a regular basis in which doctoral candidates can meet other people in an informal manner. Category Amount Housing* € 250 The P-NUT newsletter is sent out on a regular Food € 350 basis and includes updates on social events for PhD’s and PDEng’s. It also includes updates on € 100 Clothing workshops aimed to provide useful information Health Insurance* € 40 on specifi c topics, for example the Dutch tax Liability Insurance € 20 system, dealing with mental health issues, etc. In addition, P-NUT informs doctoral candidates Energy & gas € 90 about relevant changes in national or local Transportation NL € 65 policies, as well as other changes in the scientifi c Television & internet € 50 landscape, including Open Science. Mobile phone € 25 Finally, P-NUT represents the UT PhD’s and Taxes municipality € 50 PDEng’s by communicating with different Research materials € 50 bodies within the University of Twente and Water taxes € 30 beyond. For example the University Board (College van Bestuur, CvB), Twente Graduate *The Dutch government provides fi nancial School (TGS), Human Resources (HR), Expact support to low-income households and Center East-Netherlands and the PhD Network individuals who require assistance with costs of the Netherlands (PNN). such as rent or health insurance. For more information about the rent allowance, visit Considering doing a PhD or PDEng at the www.belastingdienst.nl/wps/wcm/connect/ University of Twente? Don’t forget to become a bldcontentnl/belastingdienst/prive/toeslagen/ P-NUT member! P-NUT is also always looking huurtoeslag/ for new active board members.
This chapter with information for PhD candidates has been created with the help of the UT PhD association P-NUT, TGS, and HR. PHD NETWORK E: [email protected] OF UT (P-NUT) W: www.utwente.nl/p-nut W: www.facebook.com/groups/utpnut The PhD-Network University of Twente (P-NUT) is the offi cial PhD and PDEng association of the For details, please subscribe to the P-NUT mailing University of Twente. The association is created list by sending an email to [email protected]. Feel and run by doctoral candidates for doctoral free to contact P-NUT with any question or con- candidates. The main goals of P-NUT are to cern. connect, inform, and represent the doctoral candidates of the University of Twente. AFTER YOUR STUDIES 98
SERVICE PROVIDERS UPON DEPARTURE Remember to cancel your mobile phone When you have fi nished your studies at the UT, it provider, internet service, gas, electricity and is important that you complete the following water, doctor, dentist, employer, pension formalities. See Chapters 2 & 3 for more detailed provider etc., as appropriate. information about the different procedures for campus and ITC students. WORKING IN NL UT DE-ENROLMENT Upon departure, you must arrange your de- AFTER GRADUATION enrolment at the UT (not applicable for Exchange If, upon completing your studies, you would like students). How to arrange your de-enrolment to seek employment within the Netherlands, you can be found at the following website: www. can extend your residence permit for a maximum utwente.nl/en/student-services/admission- duration of one year (‘orientation year’ or enrolment/enrolment/de-enrolment/ If your de- zoekjaar). During this time, you have free access enrolment is not arranged in time, you are legally to the Dutch labour market to look for a job as a obliged to continue paying tuition fees. highly skilled migrant (kennismigrant). UT Career Services (page 91) can support you with EXPIRATION OF RESIDENCE PERMIT orientating on the labour market. If you have a residence permit for your stay in the Netherlands, please note its expiration date If you are interested in an orientation year after (as stated on your residence permit card). After your study, visit https://ind.nl/en/work/ this expiration date you are not allowed to stay in working_in_the_Netherlands/Pages/Looking- the Netherlands. You are obliged to leave the for-a-job-after-study-promotion-or-research. Netherlands.
CLOSE YOUR BANK ACCOUNT Inform your bank of your departure and close your bank account. When moving to another city in the Netherlands, inform the bank of your new address.
DEREGISTER AT THE MUNICIPALITY (BRP) If you are leaving the Netherlands (or moving to another Dutch city) you must deregister at the BRP (Municipal Register of Enschede).
CANCEL YOUR HEALTH INSURANCE Cancel your health insurance by sending an email to AON or contacting the ITC Student Affairs Offi ce with your departure date. Be sure to fi le your insurance claims with AON before leaving. Please note that the search year might not be available if you are the recipient RETURN LIBRARY BOOKS of a scholarship that requires you to Do not forget to return any books you may have return to your home country upon borrowed from the UT/public library. graduation. AFTER YOUR STUDIES 99 AFTER YOUR STUDIES AFTER YOUR STUDIES 100 100
DISCLAIMER PHOTO CREDITS The information in this booklet has been The majority of the pictures used are sourced obtained from a number of sources, both UT from the Beeldbank Universiteit Twente. ITC- related and non-UT related. While its contents SAB contributed the images on p. 48. The have been carefully checked, some information images on p. 65 are sourced from the Flickr of in this booklet may change or become Enschede Promotie. The fl amingo image on p. outdated. Government rules and regulations, 79 is by alegri/4freephotos.com. The picture prices, and opening hours are subject to on p. 86 and 87 is from iStock. All logos are change during the academic year. No rights used with permission. The shapes and can be derived from the information presented elements are from the utwente huisstij l in this document. For further questions, please universum. contact the Student Services Desk of the University of Twente, the Netherlands. UNIVERSITY OF TWENTE Drienerlolaan 5 7522 NB Enschede The Netherlands
P.O. Box 217 7500 AE Enschede The Netherlands www.utwente.nl/en/student-services