WELCOME TO THE UNIVERSITY OF TWENTE! CONTENTS

On behalf of the University of Twente I would like This booklet includes information to welcome you to the only true campus university 1. ADMITTANCE AND REGISTRATION Religion 50 for UT Bachelor, Master, and in the Netherlands. We proudly welcome over 1,100 Send in documents 5 Stores 51 Exchange students from all ! international students every year who study and live on Administration deadlines 6 Canteens, restaurants & bars 52 six faculties. Please note that our green campus grounds. Child care 53 procedures for students enrolled 2. TO DO BEFORE ARRIVAL Information for PhD students 55 in the off-campus (ITC) faculty are While studying abroad brings new experience, Entry visa, residence permit, change of university 9 often referred to separately, as ! opportunity and personal development, it also means Arranging housing 12 5. EXPLORING ENSCHEDE AND NL procedures may differ from those adapting to a new country, climate, and culture. We think Insurance 18 Enschede 59 for students studying at on-campus this booklet can help you in arranging formalities before Academic calendar 21 Exploring the Enschede area 60 faculties (CTW, EWI, GW, MB, and and upon arrival, in showing you what the UT campus, Living costs 22 Enschede city map 62 TNW). Enschede and the Netherlands have to offer, and to About the Netherlands 23 Shopping 64 provide some insight into Dutch (educational) culture. Differences in culture and education 25 Religion 65 Information for PhD candidates About UT academic culture 26 National holidays 66 can be found in chapter 4. For We wish you all the best in your studies and hope you Food 28 Bicycle 67 specific information, however, PhD enjoy your time in the Netherlands! Public transportation 68 candidates are advised to visit 3. TO DO UPON ARRIVAL OV-chipkaart 69 www.utwente.nl/hr/en. Kind regards, Getting to the UT 30 Day trips in the Netherlands 70 Drs. Karin F. Paardenkooper Kick-in introduction days 32 Change of address 72 Head International Office, University of Twente ! Finalise your enrolment 32 Part-time jobs in the Netherlands 73 Internet access 33 Dutch bank account & Chipknip 34 6. SUPPORT & CONTACT INFORMATION Registering with the doctor 35 Faculty internationalisation coordinators 75 Student card 36 International Office 76 Xtra card 36 Student Service Desk 76 Tuberculosis test 37 ITC Student Affairs Office 77 Register at municipality & BSN number 38 Student Counselling Service 78 Mobile phone 39 Learning Dutch 79 Student rights & student charter 81 4. ABOUT UT CAMPUS Graduation support 82 Campus map 41 Code of conduct 83 International student associations 43 Sports facilities 46 7. UPON DEPARTURE Performing arts & exhibitions 47 To do upon departure 85 Doctor, dentist & physical therapist 48 Working in NL after graduation 86 Libraries 50 ADMITTANCE AND REGISTRATION ADMITTANCE AND REGISTRATION 4 5

1. ADMITTANCE AND REGISTRATION send in documents

On-campus students participate in the (mandatory) introduction days After you are admitted to a UT study programme, for international students. 5 Send in documents you will receive emails from Admission Office After you have arrived at the University of Twente, 6 Bachelor and Master students: Admittance and Enrolment (Bachelor / Master students) or International you still need to complete your final registration at 7 Exchange students: Admittance and Registration Office (exchange students) with steps to take the University (see page 32). towards registration. Among others, you will be requested to send in the following documents: Please note that your enrolment will not be finalised until you have submitted all • Certified copy* of degree certificate previous ! requested documents and your payment education; was received by the UT. • Certified copy* of transcript of records (and Off-campus STUDENTS official translations if applicable); ITC Admission Office will contact all admitted ITC • Certified* or original copy of English test students by email about formalities and steps to report (if applicable); take. Please follow the instructions carefully. • Entrance Acceptance Form (Master/ Bachelor students only). You will receive this ITC Admission OFFICE document by email; E: [email protected] • Learning agreement (exchange students W: www.itc.nl/study only). You will receive this document by www.facebook.com/groups/9171850338 email; • Copy of your international passport.

Admission Office When you have sent in your Entrance W: www.utwente.nl/admissionoffice Acceptance form (Bachelor/Master) or when Email: you have provided all required documents Bachelor: [email protected] (exchange), you will be contacted by email Master: [email protected] about visa procedures (if applicable), housing possibilities, insurance, bank account, and INTERNATIONAL OFFICE other formalities. You will also be invited to W: www.utwente.nl/internationalstudents E: [email protected] * A certified copy is a copy with an official stamp and signature on each page (and, if applicable, also on the Twitter: @UTInternational reverse side) to verify that it is a copy of the original document requested. This official stamp and signature may be from a notary or your school/university. Photocopies Join the International UT Community: or scans of the documents mentioned above are not legal www.facebook.com/groups/UTInternational 1proof and, therefore cannot be accepted for enrolment. ADMITTANCE AND REGISTRATION ADMITTANCE AND REGISTRATION 6 7

Bachelor & Master Students Exchange Students Administration Admittance and Enrolment Admittance and Enrolment deadlines:

BSc & MSc: www.utwente.nl/ admissionoffice

Application Exchange: www.utwente.nl/ internationaloffice

Acceptance

Send in

hapter 1 & 2 hapter Online Application C Entrance Acceptance Form Visa / Insurance / Banking Follow the six steps Visa / Insurance / Banking If applicable If applicable

hapter 1 & 2 hapter Provisional Con rmation email C Acceptance Before Arrival Arrival Before Housing Housing Send in documents If applicable Send in If applicable Leaning Agreement Before Arrival Arrival Before

Acceptance hapter 3 hapter hapter 3 hapter C C

Finalise Enrolment Attend Formality Market Finalise Enrolment Attend Formality Market Upon Arrival Upon Arrival Upon Arrival Upon Arrival

Admission O ce International O ce International O ce / Faculty International O ce TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 8 9

2. to do before arrival ENTRY VISA, RESIDENCE PERMIT, CHANGE OF University

9 Entry visa, residence permit, change of university By Dutch law students cannot apply for administration fee a visa themselves. All applications and By Dutch law the Immigration Service IND charges 12 Arranging housing extensions for (entry) visas and residence € 300 administration fee for entry visa/residence permits are coordinated by International permit procedures. 18 Insurance Office (Bachelor/Master/exchange • Some students receiving a scholarship students), Office Foreign Employees (PhD administered by the UT (e.g. UTS students) and 21 Academic calendar students), and ITC (ITC students). If you students receiving a scholarship administered by require an entry visa or residence permit Nuffic do not need to pay the visa administration 22 Living costs you will be contacted by email outlining all fee in advance: the UT will deduct this amount necessary procedures. Provided you supply from your scholarship budget. Check with the 23 About the Netherlands all necessary documents in time, application UT or Nuffic whether this is applicable to your procedures at the immigration office will scholarship; 25 Differences in culture and education take about 3-5 weeks. • Recipients of other scholarship programmes must transfer the fee to the UT bank account. Most 26 About UT academic culture scholarship providers will reimburse this fee to you; 28 Food • Non-scholarship students do not need to pay the visa administration fee in advance: the UT will deduct this amount from your deposit; • ITC students requiring entry visa/residence permit will receive an invoice from Student Finance Administration.

DO I NEED AN ENTRY VISA AND/OR RESIDENCE PERMIT?

As a resident of the Netherlands, you must be able to identify yourself to authorities at all Nationality Entry visa required? Residence permit required? times. As a result, you are highly encouraged to always carry your passport, ID card and/or residence permit when travelling both within and outside of the Netherlands. EU/EEA, Switzerland No No

Australia, Canada, Japan, Monaco, New Yes, for stays of No For an overview of frequently asked question regarding visa/residence permit procedures Zealand, South Korea or USA 90 days or more please visit www.utwente.nl/internationalstudents/visa Yes, for stays of All others Yes 2 90 days or more TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 10 11

ENTRY VISA RESidence permits 50% of the EC without a justified reason, the University must report this to the IND and your oN-CAMPUS Students oFF-CAMPUS Students (ITC) How to get your residence permit residence permit will be cancelled. After this, it STEP 1: SEND IN BEAF/EAF TO ADMISSION OFFICE Studying less than three months in NL • On-campus students requiring a residence is not possible to study at our University again. To start your entry visa/residence permit Students studying in the Netherlands for less permit will be guided through all formalities by Bachelor students please note: regardless application procedure, return your completed than three months have to apply for a ‘multiple- International Office before arrival. of meeting the 50% requirement, the Binding Entrance Acceptance Form (BEAF/EAF) to entry Schengen short stay visa’ at the Netherlands • Off-campus students (ITC) requiring a residence Recommendation on continuation of studies Admission Office. Exchange students do not need embassy of their country. You will be instructed permit must submit their passport during ITC (BSA: 45 EC per academic year) issued by the to complete this form; they will be contacted by to visit the Netherlands embassy to collect the registration. ITC Student Affairs will monitor the University will decide whether you are allowed International Office. visa when receiving your ITC letter of admission. processing of residence permit applications with to continue your studies or not. Please note that a short stay visa requires you to the IND and contact you with steps to take. STEP 2: PROOF OF FINANCIAL MEANS leave the Netherlands after its expiration date. It Dutch law requires non-EU students staying in is not possible to extend a short stay visa: Dutch EXTENDING YOUR RESIDENCE PERMIT Change of University the Netherlands for more than 90 days to provide authorities makes no exceptions to this rule. • If you do not complete your study within the proof of sufficient financial means for living in the initial time-frame set for your programme, you If you are transferring from another institution Netherlands. Bachelor/Master scholarships need Studying more than three months in NL will have to extend you residence permit. Please within the Netherlands (e.g. another Dutch to prove financial means of € 13,500. Exchange Students studying for longer than three contact your faculty contact person who will university or company) to the University of students need to prove € 825 per month. To prove months must have a MVV (Machtiging tot inform International Office. You will receive an Twente, you will have to extend your residence your financial means, International Office will Voorlopig Verblijf) upon arrival. This temporary email with steps to take. permit accordingly. Please contact International request for a (1) scholarship award letter and/or authorisation for your stay in the Netherlands is • To extend your residence permit expiring during Office or ITC Student Affairs to arrange the (2) money transfer. Money must be transferred in needed when applying for a residence permit. the current academic year, contact International extension. a single payment. As soon as you have been awarded a scholarship Office directly for more information. or when course fees have been fully paid, ITC • The extension of residence permits of ITC Keep in mind that transferring students need to STEP 3: ADDITIONAL PROCEDURES BY EMAIL student registration will apply for the MVV and students will be handled and monitored by ITC provide the same documents as other students International Office will guide you through the the residence permit at the Dutch Immigration Student Affairs. applying for an entry visa. When all necessary next steps of the entry visa/residence permit Office IND. • The fee for extension of your residence permit is documents have been received, International procedure. Please follow the instructions outlined € 150. Office will apply for your extended residence in the emails you will receive carefully. A multiple-entry Schengen visa permit at the IND. The fee for extending your allows travel and study-related Residence permit & study progress residence permit because you are transfering to trips to Austria, Belgium, Czech In order for a regular student (i.e. a student that pays another institute is € 300. Republic, Denmark, Estonia, tuition fee to the University of Twente) to maintain Finland, France, Germany, their residence permit, the Dutch ’Modern Migration Greece, Hungary, Iceland, Italy, Policy Act’ (Modern Migratiebeleid) states that they Latvia, Lithuania, Luxembourg, should obtain a minimum of 50% of the needed EC Malta, Netherlands, Norway, per Academic year. Your study counsellor will have Poland, Portugal, Slovakia, meetings with you during the academic year to check Slovenia, Spain, Sweden, and if your study results are sufficient enough for keeping Switzerland. your residence permit. In case you do not obtain TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 12 13

ARRANGING HOUSING 3. BOOKING 5. CHECK-OUT If you accept the offered accommodation, Your deposit will be transferred back to your International Office will book it for you and bank account upon completing the following furnished housing for ON-CAMPUS STUDENTS will send you a booking confirmation by email. formalities:

Students studying at on-campus faculties are First come, first served This booking email will also provide you with assisted in finding furnished accommodation Please note that accommodation is allocated on information about the payment of rent, signing On-campus accommodation: by International Office. International Office first come, first served basis. Therefore, you are the contract, and picking up the keys. (1) Make an appointment with Acasa for a final coordinates supply and demand between recommended to apply as soon as possible for check of your apartment during the last weeks of international students and local housing accommodation once you meet the eligibility 4. CHECK-IN your contract; (2) Hand in your keys before 12.00 providers, offering both on- and off-campus criteria. • Keys can be picked up 24 hours a day starting (noon) on the contract end date; (3) Pay your last at 12.00 (noon) on the starting date of your (rent) bill(s). accommodation. If you are registered in the housing database but have found alternative accommodation yourself, contract (if you comply with the payment Housing application procedure please inform International Office by email to conditions below). Off-campus accommodation: update your status. As long as no booking has been • Your contract (Stadsweide apartments) or Stadsweide and Residential Towers Eligible Bachelor, Master, and Exchange students made, you can request to be removed from the can apply for furnished housing by filling in the housing database free of charge. Once a booking booking confirmation (Residential Towers) has (1) Hand in your keys before 12.00 (noon) on the has been made, you might be charged cancellation online application form for housing. You will to be signed immediately when picking up contract end date; (2) Pay your last (rent) bill(s). costs. receive a link to this form by email after you the keys. For on-campus accommodation, you 2. OFFER return your fully completed (Bachelor) Entrance have to sign your contract within five working International Office will try to match your Acceptance Form (BEAF/EAF) or exchange days of your contract start date. preferences with the available accommodation. About our offers: International Office aims to programme application package. • Exchange and Master students usually When accommodation becomes available, offer accommodation that suits your personal PhD students, employees, trainees, and other sign their contracts during the mandatory you will be contacted by email one month needs and preferences. As a result, our offers will international guests can request an application introduction days (Kick-In). before arrival with details about the offered always reflect the best available housing option form for furnished housing through the • Your first bill includes a security deposit as for you at that moment. If you reject our initial accommodation (e.g. monthly rent and well as one-time cleaning and administration international Office website: www.utwente.nl/ offer, your chances of finding suitable furnished description of the accommodation), as well as costs (on-campus accommodation only). internationalstudents/housing. housing in time will decrease significantly. You the conditions of the offered contract. Therefore, • For the Stadsweide Apartments and the are, therefore, strongly encouraged to explore it is important that you read it carefully! After your online housing application form has Residential Towers, your first bill must be paid alternative ways of finding accommodation. been submitted, International Office will perform upon arrival. Responding to an offer an eligibility check, after which your registration in • For on-campus accommodation, your first After receiving an offer, you have one week the housing database will be confirmed by email. bill can only be paid upon arrival if you arrive (unless stated otherwise in the email) to accept during office hours (www.acasa.nl/en). or reject the offer. If you do not respond in time, 1. Eligibly criteria Otherwise, your first bill must be paid before you will be removed from the housing database. Because of limited availability, you must be arrival in order for your keys to be available. Please note that accommodation is allocated (provisionally) accepted to an English taught Please note: if you arrive outside of office on first come, first served basis. Refusing an UT study programme in order to be eligible for hours without making the payment in offer will place you at the bottom of the list of furnished housing mediated by International advance, you will be unable to retrieve your applicants and, hence, will reduce your chances Office. keys until the next working day. of obtaining furnished housing. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 14 15 types of accommodation STADSWEIDE apartments PAYING RENT UT CAMPUS HOUSING The renovated and modern Stadsweide On-campus: Acasa International Office mediates for approximately apartments are located in the bustling city Rent is paid in advance in monthly instalments 300 rooms on the UT campus. All UT on-campus centre of Enschede - about 20 minutes by bike or and must be paid before the first day of the rooms are private, while bathroom and kitchen public transport from the UT campus. The shops, month. If you pay your rent by standing order facilities are often shared with other students. market, post-office, and railway station are within through a Dutch bank account, your rent is Some rooms have a private bathroom and/or walking distance. transferred automatically at the end of each kitchen, but availability is limited and rent prices month. This way you can never forget to pay the are higher. The unique Stadsweide apartments feature rent on time. You can cancel a standing order at

semi-furnished, spacious apartments with RESIDENTIAL TOWERS any moment. All on-campus accommodation mediated for by maximum privacy, private bedrooms, and a The modern Residential Towers are located in the International Office is furnished. All rooms contain private or shared kitchen, bathroom and balcony. vibrant city centre of Enschede, approximately 20 City centre: Stadsweide a bed (including mattress, sheets, duvet cover, The apartments include many extras such as a minutes by bike or public transport from the UT Rent is to be paid in advance and before the 7th pillow, and pillow case), closet, desk, desk light, television, safe, fan, and private refrigerator. Bed campus. The shops, market, post-office, and railway of each month, either in cash or by paying at the desk chair, and waste basket. The kitchen is fully linen and kitchen utensils are not included. station are within walking distance. reception by credit card (MasterCard or Visa, not equipped, including utensils, plates, cookware, by American Express) or Dutch bank debit card and a fridge. One-room apartments contain a Rent prices for the Stadsweide apartments The fully-furnished rooms (18 m2) with balcony (Maestro). You will receive an invoice on the first private fridge and television. vary between € 330 and € 400 per month for have private sanitary facilities and shared kitchen day of each month. rooms with shared facilities and € 745 for fully facilities. These comfortable living spaces include Rent prices for UT on-campus accommodation private apartments (private bedroom, kitchen many extras such as a television, land-line City centre: Residential Towers range from € 330 up to € 500 per month for and bathroom). Electricity, water, gas, and a telephone, safe, fan, toiletries upon arrival (e.g. Rent is to be paid in advance and before the 7th a room. Electricity, water, gas, and a wireless wireless internet connection are included in the shower gel, shampoo), private refrigerator as well of each month, either in cash or by paying at the internet connection are included in the rent rent prices. More information about rent prices, as a wired internet connection (a network cable is reception by credit card (MasterCard or Visa, not prices. More specific information about rent facilities, and procedures will be provided by available in exchange for a € 5 deposit). by American Express) or Dutch bank debit card prices, facilities, and procedures will be provided email once you receive the accommodation (Maestro). You will receive an invoice on the first by email once you receive the accommodation offer. Renting a room in the Residential Towers includes of each month. offer. exclusive access to all available hotel facilities, such as 24/7 reception service, weekly linen changes, CONTRACT OBLIGATIONS weekly room cleaning service, and laundry service. When you sign a rental contract, you are bound The rent for a room in the Residential Towers to the terms of the contract and you agree with depends on your rental period and whether you the rights and obligations that are stated in the are a student or an employee. For up to date contract. Early departure from the room does not information about rent prices please vist the ITC dismiss you from the payment obligations for the website: www.itc.nl/itc-international-hotel. entire period as stated in the contract.

More information? Visit the International Office website and download the brochure ‘Accommodation at the UT: a practical guide’: www.utwente.nl/internationalstudents/housing TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 16 17

FURNISHED HOUSING FOR off-campus students (ITC faculty) UNFURNISHED HOUSING

The ITC International Hotel provides Reception desk The on-campus housing provider Acasa (www. accommodation facilities to students studying The hotel reception desk is your main point of acasa.nl/en) also offers unfurnished rooms to at the off-campus ITC faculty. It is located at contact with hotel management and can be international students. To apply for unfurnished Boulevard 1945-4, about 1 kilometre from ITC. contacted 24 hours a day. Reception can assist housing, contact Acasa directly or explore this The ITC International Hotel has 398 single rooms. you with: and many more options by downloading the There are 29 communal kitchens (one on the 16th • Reservations and room changes; Handbook Alternative Accommodation: floor and two on each floor) that can be used by • Maintenance reports; www.utwente.nl/internationstudents/housing. all residents. You are required to live at the ITC • Complaints and requests; International Hotel for the entire duration of your • Billing and accommodation invoices; study programme. Upon check-in you will receive • Connecting outside telephone calls; an entry card for the front door, the door to your Detailed information about - and lots of pictures • Messages and information; corridor, and the door to your own room. of - accommodation at the UT? Download the • Coins for operating washer/dryer; brochure ‘Accommodation at the UT: a practical • Post stamps and telephone cards. Rent guide’ from the International Office website: For up to date information about rent prices www.utwente.nl/internationalstudents/housing. please visit the ITC website: www.itc.nl/itc-international-hotel

Services and facilities The ITC International Hotel ABC Guide provides an For more information about housing options, overview of house rules, services, facilities and rental contracts and contact information please safety instructions. If this guide is not in your room visit: www.utwente.nl/internationalstudents/ or apartment upon arrival, claim a copy at the housing. reception desk or use the hotel intranet page. Kitchens

There are two communal kitchens on each Guests All visitors should report to the reception floor (one in each wing). These kitchens offer desk upon arrival. In accordance with police refrigerators, freezer and induction-cooking instructions, visitors staying overnight must equipment. Cutlery, crockery, and cooking complete a registration form at the reception. utensils are not provided. Every room is equipped with its own refrigerator. Cleaning services All rooms and apartments are cleaned once a Launderette week by the housekeeping staff. All common You can use the laundry facilities on the ground kitchens are cleaned daily. floor. At the reception you can buy coins for the washing and drying machines; detergent is included. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 18 19

INSURANCE HOW TO ARRANGE INSURANCE

WHAT INSURANCE DO YOU NEED? on-campus students (EU/EEA) off-campus students (itc) If you are insured under the national health insurance ITC students (inlcuding PhD students) will be scheme of an EU/EEA member state or Switzerland, guided by ITC staff in arranging AON complete 1. You do not need to arrange additional health insurance. Do you have a European yes 2. You are strongly advised to arrange AON ICS Start liability insurance. your insurance company can provide you with a insurance. You will receive your insurance Health Insurance card’? 3. When you work next to your study, you are obliged by law to have a Dutch (EU/EEA students only) health insurance (contact International Office). European Health Insurance Card (EHIC). As long certificate by email before arrival, as this is as you do not have paid work/internship in the required in your entry visa/residence permit Netherlands, additional insurance is not required. application process. no Please be aware that an EHIC is valid for a limited time only, and does not cover luggage, liability, or aon insurance packages yes no Are you younger Are you employed in You are eligible for legal aid. Contact International Office to arrange this AON ICS Complete Insurance than 30 years? the Netherlands? AON ICS complete insurance. additional insurance. ICS Complete covers all your medical costs and liability in the Netherlands. You are yes on-campus students (non-EU/EEA) no covered for emergency dental care, doctor Non-EU/EEA students are required to arrange visits, physiotherapy, acupuncture, medicines, health insurance through International Office. The You are not eligible for AON ICS complete insurance. psychotherapies, and medical transport. ICS Are you staying in the no You are advised to arrange AON Basic Health Insurance. Please note, when you Dutch Immigration Authority (IND) will check if your Netherlands for work next to your study, you are obliged by law to have a Dutch health insurance. Complete Insurance also covers personal one year or less? insurance coverage meets Dutch standards. You Contact International Office for information on how to arrange this insurance. liability, luggage, household contents, will be guided by International Office in arranging accidents, legal aid, and repatriation. You are health and liability insurance before arrival. To make yes covered during internships and international sure all formalities can be arranged on time, inform travel (holiday). Medical costs related to pre- International Office of your expected arrival date as existing conditions or nonessential procedures You are eligible for soon as possible. AON ICS complete insurance. will not be covered (e.g. regular asthma medication). on-campus employees (PHD) There are PhD students and PhD employees (see page AON BASIC HEALTH INSURANCE 55). Whereas PhD students can make use of the AON If you are not eligible for ICS Complete cover insurance packages as discussed in the next section you must arrange basic health insurance. AON of this chapter, PhD employees can apply for UT Basic Health Insurance covers health insurance AON insurance packages start on collective health insurance from insurance company but not liability insurance. the departure day from your home AON Hewitt Menzis covering basic health care costs. Collective For a full overview of coverages included in country until the day of return in PO Box 1005 health insurance is often cheaper than arranging AON insurance packages please visit the AON your home country. Make sure 3000 BA Rotterdam insurance yourself. This insurance includes standard website: www.students-insurance.eu. you inform International Office / T: +31 (0)10 448 8270 dental treatment, and other optional packages ITC Student Affairs of your exact E: [email protected] are available. For more information visit the UT HR travel dates! W: www.students-insurance.eu website: www.utwente.nl/hr/en. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 20 21

ADDITIONAL INFORMATION ACADEMIC CALENDAR

HospitaliSation EXTENDING YOUR INSURANCE The academic calendar determines the first and last day of the academic year, which weeks are determined Always inform AON in case of admittance to a If your study period at the University of Twente for lectures, written examinations and academic holidays. All scheduled educational activities of all UT hospital, and inform the hospital of your AON will be extended, your insurance needs to be study programmes should be fitted into the academic calendar (Dutch: jaarcirkel). For a full overview of the insurance information. This allows your invoices extended as well. For more information contact academic calendar 2013/2014 please visit the UT website. to be forwarded directly to AON without the need International Office or ITC Student Affairs. for advance payment. September / Fall Semester PROOF OF INSURANCE Start date academic year on-campus faculties 2013 / 2014 Monday 2 September 2013 Visiting guests and friends Keep your proof of insurance on file, as you will Start date academic year off-campus faculty (ITC) 2013 / 2014 Monday 16 September 2013 Relatives and guests of students/employees are need it when visiting your doctor or dentist. AON Start date of fall/September semester 2013 Monday 2 September 2013 also obliged to have a health insurance during will also provide a brochure listing the insurance End date of fall/September semester 2013 Friday 31 January 2014 their stay in the Netherlands. Extra insurances conditions and all covered (medical) procedures. are strongly recommended, especially the February / Spring Semester personal liability and the emergency assistance CLAIMS Start date of spring/February semester 2014 Monday 3 February 2014 insurance (flight to home-country in case of a Health insurance claim forms can be downloaded End date of spring/February semester 2014 Friday 4 July 2014 life threatening situation or death of a family from the AON website (link below). The AON End date academic year on campus faculties 2013 / 2014 Friday 4 July 2014 member). A deposit is paid in advance, based website provides information about when on the duration of the family/guest stay. Please and how to file a claim. Pharmacy ‘Centrum W: www.utwente.nl/internationalstudents/application contact International Office or ITC Student Affairs Apotheek’ and the hospital ‘Medisch Spectrum for more information. Twente’ (MST) will send their bills directly to AON, if you provide your insurance information. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 22 23

LIVING COSTS about THE NETHERLANDS

The following student budget (1) If you are unsure if your study programme is considered technical or non- A small flat country Politics can help indicate what budget technical, please contact International Office. On a world map, the Netherlands looks very The Netherlands has a constitutional monarchy, (2) Insurance costs for EU/EEA students depend on policies of insurance is required when studying at the small. You can drive the greatest distance, with a democratic parliamentary system companies in home country. EU/EEA students can opt for additional University of Twente. from north to south, in around four hours. The composed of the Upper House (Eerste Kamer) insurance of € 10 - € 25 per month. This insurance covers costs of medical and the Lower House (Tweede Kamer), together care, liability, household contents and luggage, legal aid, and extra costs. country’s formal name, the Netherlands, refers Please contact International Office for more information. to the fact that most of its land is at or below forming the Dutch Parliament. The Head of State is King Willem-Alexander, and the seat of Tuition fees 2013/2014 sea level. Holland is the name of the western part of the country, the two most heavily government is The Hague (Den Haag) although Nationality Level of study Study Programme Tuition fee populated of the twelve provinces. While some Amsterdam is the capital of the country. insist that the only proper name of the country EU/EEA All All (excl. ATLAS) € 1,835 is the Netherlands, Holland is used in many People EU/EEA Bachelor ATLAS € 3,670 (international) situations. Though ethnically the Dutch tend to be tall and fair, Dutch society is becoming increasingly Non-EU/EEA Bachelor Non-technical (1) € 7,233 landscape multicultural. Because of the Dutch colonial Non-EU/EEA Bachelor Technical (1) € 8,266 On arrival you will be struck by certain features past, people from the Caribbean, Indonesian, or of the landscape. To start with, the Netherlands Surinamese descent are common. Moreover, in Non-EU/EEA Bachelor ATLAS € 10,101 is very flat. There are a few hills in the south- the 1950s and 1960s, the Netherlands attracted (1) Non-EU/EEA Master Non-technical € 10,333 eastern corner of the country, but they disturb workers from Italy, Spain, Morocco, and Turkey to the flat horizon only slightly. meet the expanding growth of the Dutch industry Non-EU/EEA Master Technical (1) € 12,916 Another thing you will notice is the abundance as they recovered from the second world war. Annual living costs of water: lakes, rivers, canals, and ditches of all sizes, ranging from large transport canals to the Climate Category Amount For whom? narrow streams crossing pastures where our The Netherlands has a temperate climate with Housing € 4,800 All students five million cows graze. Around sixteen million gentle winters, cool summers, and rainfall in every people live in an area less than 40,000 km2. With season. With the North Sea on its doorstep, Dutch Books & supplies € 500 All students an average population density of 440 people weather can be quite unpredictable. In wintertime (2) Insurance € 475 Optional for EU/EEA students per km2, land is a precious commodity in the (December to March) there are some days of frost Visa € 300 Non-EU/EEA students only Netherlands. Much of it had to be painstakingly and you will probably see some snow. However, reclaimed from the sea, or converted from the wet and windy winter cold can be penetrating. Bank account € 50 All students swamp. The Dutch are world leaders when it If you spend a winter in the Netherlands, by about Food € 2,100 All students comes to controlling water, and the struggle to March you will understand why Dutch people talk Transportation € 600 All students tame the forces of water forms a large part of so much about the glorious sunshine of countries their history. in the south, and why the minute that spring Other (clothing etc.) € 500 All students arrives they run out and turn their faces to the sun Bicycle € 125 All students every chance they get. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 24 25

In summer (June to September) there usually are have made a mistake or you won’t be able to Differences in culture and education a few fairly hot days. In the months between, the manage. The experience may have a significant temperature will vary from about 5º to 15º C (40º learning curve, making you more aware of your Many things in the Netherlands will be different criterion. Dutch students are usually not very to 60º F) in the course of the day. own personality and your own culture and from your home country, such as the climate, interested how they rank in class; they are mainly the cultures you come into contact with. It will traffic, food, clothes, and religion. Dutch culture concerned with passing the course. Students Daylight savings time give you valuable skills for your academic and may also be different from your own. For striving to be the best will not talk about it as it is Daylight savings time starts on the last Sunday in personal life. example, Dutch people find it very important to not done in the Netherlands to be too competitive March (clocks are set forward one hour) and ends be on time, and will offer you coffee and cookies or work too hard. on the last Sunday in October (clocks are set back how to cope with culture shock when visiting but do not expect you to stay for one hour). • Realise that having difficulty in coping with dinner (unless you are explicitly invited). Several BRUTAL HONESTY a new situation is a normal experience; other common cultural differences are discussed Honesty is highly valued in the Dutch Rules of behaviour • Stay in touch with home; here. communication style: avoiding loosing face plays Every culture has unspoken rules about how • Wear clothes suitable for the weather, buy a less important role. As Dutch society is quite to behave and treat others. A multicultural an umbrella, and do not wear coats indoors; INDEPENDENCE individualistic, Dutch students prefer to show the environment as found at the UT is unique, but can • Find a supplier of familiar food; Because you are seen as an independent class how critical they are, rather than strive to also be very complex. Subtle cultural differences • Eat a healthy balanced diet; student, teachers will inform you of the material being loyal classmates. may be difficult to grasp and can contribute to • Share meals with others and take turns in to learn while leaving the specific planning culture shock. Social behaviour may confuse, preparing the meals; up to you. Assignments might come with few The Dutch eagerness for group discussions surprise or even offend you. You may find that the • Don’t hesitate to ask people to explain what instructions and will leave space to choose your and strong opinions might make your first Dutch appear cold, distant, punctual and always in they mean or whether they can repeat the own approach. presentation a difficult experience. Keep in mind a hurry. And the relationships between men and sentence slowly if you don’t understand; that if a professor or fellow student 'burns' your women may be more or less formal than you are • Make friends with fellow students: they will YOUR OWN OPINIONS ideas in public, it's nothing personal. Likewise, used to. understand what you are going through ‘Having your own opinion’ and ‘being critical’ you are expected to have a critical mindset, so (even if they’re not from the same culture, are important values for Dutch people. Students questioning your fellow students, professors, and New environment they will have similar experiences); do not need to master all existing knowledge people in senior positions on study-related issues Leaving home to live and study abroad is a • Join sports activities: a good opportunity to before formulating their own opinion. When is encouraged. challenging experience that, although very meet other people and excellent for your writing a paper, summarising information from exciting, is not without its stressful elements. It physical and mental health; other authors will not be sufficient. You will have RULES ARE RULES may be something you planned and prepared for: • Join cultural classes and activities; to make your own selection of available sources, Dutch society runs on rules: individual exceptions the effects these changes have on you might take • Take frequent short breaks to relax; develop your own line of thinking and include are rare. Persuading teachers to give you a higher you by surprise. You might find it helpful to know • Above all, don’t isolate yourself but your own conclusions and/or recommendations. mark or an additional re-exam is rarely done. The that experiencing culture shock is quite normal. find someone to talk to who will listen same rules apply to all and aim to guarantee fair In the end, most international students have a sympathetically. RELATIVE LACK OF COMPETITION and equal treatment of everyone. good time and take away valuable life lessons Competition hardly plays a role in Dutch from the difficult times. It is important to stress educational culture: students are seldom graded that experiencing culture shock is entirely normal, Source: Ineke ten Dam, ITC faculty, University of against each other. The teacher sets a minimum usually unavoidable, and certainly not a sign you Twente (2011) score and passes all students that meet this TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 26 27

INTERCULTURAL FRIENDSHIPS ABOUT UT ACADEMIC CULTURE Because of these cultural differences, Quiz: are you ready for International students might see Dutch students the UT? The academic culture at the University of SELF-RELIANCE as noisy in class, disrespectful to teachers and True or False? ‘The most Twente is quite distinct when compared to other If something is troubling you, you are expected to classmates, show-offs, lazy, and negative. Dutch important part of studying countries. There is little hierarchy and professors take the initiative in finding a solution. You must students might think of international students at the UT is memorizing and tend to be easily approachable. Students usually make the first step and contact a study adviser or as passive, easily offended students who only understanding my study only receive feedback when the work they someone else to help you. Waiting to be 'saved' will memorise and reproduce study material while materials’ . Want to know if deliver is unsatisfactory. Not getting feedback on get you nowhere. not saying what they really think. It is a challenge you are ready for the UT and work done is usually a good sign and receiving for everyone in the international classroom to the Netherlands? Take the compliments is uncommon. Professors expect ACTIVE LEARNING overcome these prejudices and become friends. online quiz at www.utwente.nl/ students to work independently, also during The Dutch believe that learning actively is the internationalstudents/preparing project work. Your best teachers are often your best way to learn. The essence of active learning and find out! fellow students. is asking yourself questions that you try to answer Source: Ineke ten Dam, ITC faculty, University of by studying. What am I going to learn? What do ? Twente (2011). EDUCATIONAL PROCESS I know already about this question? Does what If a professor asks a question, you are expected to I read answer my question? Do I agree? What come up with a reasonable solution, not ‘the right do I miss? Are alternative solutions possible? and perfect one’. The process of finding a solution, What are the consequences? Memorising and dealing with new information and creativity are understanding are considered valuable but only as paramount. The quality of the actual solution is first steps in learning. There is more emphasis on often less important. the development of academic and/or professional skills. INTERACTION IN CLASS Dutch people in general and academics in DISCUSS ISSUES OPENLY particular tend to be very opinionated; they At every university, things go wrong. Sometimes enjoy a good discussion, attacking each other’s a lecture is disappointing, there might be strange ideas relentlessly and with great passion. twists in the curriculum or unreasonable exams. If Teachers appreciate these critical and passionate you encounter such a problem you are expected discussions in class, as they are usually seen as to first confront the professor (as scary as that marks of highly involved and interested students. may seem) to see if you can find a solution. If Consider investing some time For questions about dealing with Asking questions is seen as being interested in that doesn’t work, you can always contact the in extra-curricular activities; it culture shock or problems with the topic, not as being disrespectful towards the course committee (OLC), the people dealing can provide a valuable learning adjusting to life in the Netherlands, lecturer. You are expected to think about the with education at your study association (Dutch: experience and is an excellent way ? please contact International Office, presented knowledge, develop and express your studievereniging), study adviser, course director, or to get to know new people. Student Counselling Service, or ITC own opinion and look for possible weaknesses in faculty internationalisation coordinator. Student Affairs. They can help you what was presented. For the Dutch it is nothing manage cultural difficulties and personal and does not lead to loosing face; it is all related issues. about the content and optimal learning. TO DO BEFORE ARRIVAL TO DO BEFORE ARRIVAL 28 29

Food “No offense, but I hate the food here. I mean, just bread with cheese and ham? That’s what I eat for breakfast in China.” - Chen (MSc Nanotechnology). Although the UT makes every effort to offer a variety of (international) cuisine, it might be helpful to realise that many international Traditionally and Surinam. For the toko locations please see the students find it difficult to adjust to relatively simple Dutch diet. Traditionally, Dutch cuisine is fairly modest. Enschede city map on page 62. Dutch breakfast generally consists of tea and sliced bread, which is eaten with cheese, thinly Convenience foods are increasingly available. sliced cold meat, or jam. Lunch is much the same, Some of these can be rather unhealthy, but it does with the possible addition of soup, salad, or fruit. save time and it also costs less than eating out. If a Dutch friend invites you for coffee at around 11:00 or after 20:00, it is not common to For dinner, potatoes and other vegetables are Typical Dutch convenience foods are friet or patat offer a meal. Likewise, an invitation for tea around 15:00 or 16:00 does not include dinner. customary, usally served together with meat or (fries), eaten with a meat snack (kroket or frikandel). fish. Vegetables especially are plentiful, of high Supermarkets sell instant meals of all sorts and quality, and quite cheap if you buy those in sizes. season. Typical Dutch dishes are erwtensoep (pea A phenomenon in the restaurants and cafes in Enschede is the daghap (daily menu). This is a soup served in winter), Hollandse Nieuwe (fresh Restaurants and takeaways main course for a reasonable price starting from € 7.50. The daghap changes every day and salted herring) and stamppot (steamed dish of In addition to the popular Chinese-Indonesian and differs per restaurant. Visit www.stadshap.nl (site in Dutch) to see which restaurants offer a potatoes, vegetables, and meat/sausage). Cantonese restaurants and takeaways, there are daghap. many relatively inexpensive grill-rooms, pizzerias and pizza express services, serving Italian pizza, Turkish shoarma (Mediterranean meat sandwich), and various Greek dishes. You might pay € 8 up to € 12 for a simple takeaway meal. A simple Dutch main dish in an ‘eating pub’ (eetcafé) or bistro will cost approximately € 20, excluding drinks. Chinese takeaways are less expensive.

Dutch pea soup (erwtensoep) © UT International Food Festival 2013

Changing tastes Dutch tastes have become increasingly international: rice and pasta dishes are now almost standard fare in most Dutch homes. You will find imported tropical food, vegetables, and fruits in many shops. Tropical ingredients can be found in oriental grocery stores called ‘Toko’. Some butchers take religious rituals into consideration (Islamic, Hindu or Jewish) and Dutch mini pancakes (poffertjes) some sell food products from Turkey, Morocco, © UT International Food Festival 2013 TO DO UPON ARRIVAL TO DO UPON ARRIVAL 30 31

3. to do upon arrival by car Use the directions below when coming to the UT by car: 30 Getting to the UT Getting to the UT

32 Kick-in introduction days From schiphol airport Upon arriving at Schiphol airport, make your way to 32 Finalise your Enrolment important! Schiphol Plaza, the airports’ main entrance. Locate 1 the NS ticket desk (opened 24/7) and buy a one- 33 Internet access way train ticket to Enschede (€ 21 - € 25). A direct intercity train to Enschede leaves Schiphol train 34 Dutch bank account & Chipknip station every hour. Alternatively, you could take a train with transfer in Amersfoort. Don’t hesitate to 2 35 Registering with the doctor ask railway staff for information on how to get to Enschede train station. 36 Student card From Enschede train station 36 Xtra card From Enschede train station, either take bus #1, direction Universiteit (€ 2 - € 3) or a treintaxi (shared 37 Tuberculosis test taxi cab: € 5 - € 10). You can buy a treintaxi ticket at the railway ticket desk. To call the treintaxi, look 38 Register at municipality & BSN number for the black/yellow column near the taxi stand and push the button. recommended route by car (from highway A35 and N35) 1 University of Twente - on campus 39 Mobile phone recommended route on foot (from railway station) 2 University of Twente, faculty ITC - o campus Airport pick up service An airport pick-up service is arranged on selected days in August and February picking up new incoming international students. You will be welcomed at Schiphol airport by student mentors Meubelplein from the Erasmus Student Network (ESN) Twente 2 guided to the UT campus by train. GPS information Coordinates: To register for the airport pick up service Lat: 52.240990, Lon: 6.853752 please complete the registration for the Kick-In Address: introduction days and indicate you would like to Drienerlolaan 5, Enschede be picked up from Schiphol Airport. Keep in mind ITC International The Netherlands Hotel that the airport pick up is only available on selected dates. 3 TO DO UPON ARRIVAL TO DO UPON ARRIVAL 32 33

INTRODUCTION DAYS the enrolment and payment tuition fees You will receive an email about the enrolment forms correctly and hand them in at the AO procedures before the start of the Kick-In. information desk as soon as possible. On-campus students: Please note: Attending the formality market during Exchange students should follow the guidelines Kick-In Introduction Days the Kick-In introduction days is mandatory for all Please note: your enrolment will only be provided by International Office. Whereas these The UT organises an introduction period for new international on-campus students. Not attending finalised after your enrolment form, payment of students do not have to collect an enrolment (international) Bachelor, Master, and Exchange the introduction days will delay the completion of formalities needed to properly start your studies. the tuition fees, and other missing documents package, attending the formality market during students before the start of every Fall and Spring necessary for enrolment have been received and the Kick-In introduction days to arrange all semester called ‘Kick-In’. During these days you processed by Admission Office. This also means formalities is mandatory. Additionally, instructions will meet your fellow students and get to know Off-campus students (ITC): that you will not receive your student card provided regarding the Student Card (page 36) Enschede and the UT campus. The UT will also ITC Introduction until your enrolment is finalised and you have should be followed as well. help you arrange formalities like finalising your As the start of the academic year differs for the uploaded your digital photo! enrolment at the UT and first steps towards off-campus faculty (ITC), the ITC introduction is registration at the municipality of Enschede. held separately from the Kick-In introduction. INTERNET ACCESS If you have been (provisionally) admitted to a Registration of new ITC students will take place

UT study programme, you will be personally in the ITC building on the official registration How to arrange internet access Wireless internet: EDUROAM invited for the introduction days for international mornings. Students arriving after the official To arrange your internet connection, you For wireless internet connections the UT uses students. For more information please visit the registration mornings are requested to contact need a student number and password to log eduroam: a secure, world-wide roaming service Kick-In website: www.kick-in.nl/en. student registration office. in to computers in the UT library or in your allowing wireless internet access across the UT faculty building, or to set up a wireless internet campus. Eduroam covers the education buildings, connection on your laptop. on-campus accommodation and most other areas on campus. Please visit the website of the ICTS ON-CAMPUS STUDENTS service desk website for step-by-step manuals on On-campus Bachelor, Master, and Exchange how to install eduroam on your wireless device. students will receive their student number and password either prior or during the Kick- ! Finalise your enrolment Important! In introduction days. If you did not attend the introduction days, you can request your student After arrival in the Netherlands, all international Services Desk (Vrijhof building, second floor). number and password at the ICTS Service Desk. Master students and non-EU/EER Bachelor All EU/EER Bachelor students will receive their On-campus PhD students will receive their students have to pick up their enrolment enrolment package at their home address. student number and password upon arrival package at the Admission Office (AO) Among other information, the enrolment package through their faculty contact person. information desk. The information desk can contains your ‘enrolment and payment tuition be found in the Vrijhof building (second floor) fees’-form, as well as information about your OFF-CAMPUS STUDENTS (ITC) between 09:00 and 16:00. The information desk internet account. ITC students will be guided in arranging internet will be there until one week after the Kick-In. Please check the contents of the enrolment access by ITC Student Affairs upon arrival during After that, students should go to the Student package carefully and make sure you fill out registration. TO DO UPON ARRIVAL TO DO UPON ARRIVAL 34 35

SNT HELP DESK DUTCH BANK How to open a dutch bank account in Enschede. Please bring the following Studenten Net Twente (SNT) helps UT students ON-campus students documents: (1) your passport, (2) rental contract connect to the internet on campus. For problems ACCOUNT & chipknip Students requiring an entry visa will be guided of your accommodation, (3) proof of admission/ with your (wireless) internet connection, please through the bank account application process by application. Opening a bank account at ABN contact SNT; their website provides manuals for WHY A DUTCH BANK ACCOUNT? International Office before arrival. Alternatively, AMRO costs € 20. You also pay a monthly setting up a (wireless) internet connection or VPN • Scholarships administered by International Office follow the steps below: service fee of € 2.75. connection. will only be transferred to a Dutch bank account. 1. Fill in the bank account application form at 4. Inform ABN AMRO of your BSN (Burger Service • Possibility to pay your tuition fee in four bit.ly/abnaccountform. Number) as soon as possible. You will receive ICTS SERVICE DESK instalments (Bachelor and Master students). 2. Print out the application form, sign it and this number when you have been successfully For questions about web applications, UT • Paying with Chipknip hand it in at Student Service desk (Vrijhof registered at the municipality. software, passwords, eduroam, and other general • Buying train tickets at NS vending machines. building room 239b). ICT questions, please contact the ICTS service Without a Dutch bank card, you buy tickets at the 3. You will receive an invitation by email Off-campus students (ITC) desk. office window, which is not always open and is within 8 working days to activate ITC students will be guided in opening a bank € 0.50 more expensive. your account at the ABN AMRO office account during registration upon arrival.

SNT Helpdesk Campus location: Horstring West 130 FOREIGN TRANSFERS REGISTERING WITH THE DOCTOR Opening hours: Mon-Fri (10:00 - 17:00) To transfer money from a foreign bank account to T: +31 (0)53 489 3266 your ABN bank account, find the IBAN (International On campus students you for the entire duration of your stay. This allows E: [email protected] Bank Account Number) and BIC (Bank Identifier Code) One of the first things to do upon arrival is the doctor to gain a good impression of your medical W: www.snt.utwente.nl of your Dutch account at www.ibanbicservice.nl. register online with the campus doctor. Please needs and helps develop a confidential relationship. be aware it is mandatory to be registered with a ICTS Service Desk CHIPKNIP general practitioner (GP/doctor) when you are First appointment Campus location: Horstring West 122 A Chipknip is an electronic purse, automatically staying in the Netherlands for more than three 1. Send an email to [email protected] Opening hours: Mon-Fri (08:30 - 17:00) included in the gold coloured chip on your regular months. You can only make an appointment if stating your full name, nationality, date of birth, T: +31 (0)53 489 5577 Dutch bank card. It is used to pay small amounts you have been registered at the doctor’s office. gender, ITC Student ID and insurance policy E: [email protected] without the need for a PIN number. You can use your number. W: www.utwente.nl/icts/en Chipknip to pay at on campus cafeterias, vending To register at the campus doctor, visit the 2. You will be assigned a GP and invited by email machines, photocopiers, and printers. You can campus doctor website and fill in the registration for an appointment. ITC helpdesk: [email protected] charge your Chipknip at charging machines with the form. For more information about the on campus 3. Further appointments should be made by Chipknip logo. doctor, please see page 48. telephone with your GP.

Off-campus students In case of emergency (CAll 112): ITC students are registered at Medical Centre The international European emergency number Veldpoort, located close to the ITC hotel is 112. Call this number for urgent assistance in life-threatening situations or if you witness a crime. For The magnetic strip on your (international) bank card cannot be used in the Netherlands. Only and the MST hospital. The GP’s at Veldpoort example, to report a road accident, a fire, or an intruder. In bank cards containing a gold coloured chip will be accepted. All bank cards issued by ABN have extensive experienced with treating such situations, every second counts. You can reach campus AMRO contain this chip and can be used to pay and withdraw money in the Netherlands. international students. Your GP is appointed to security on 2222 (land line). TO DO UPON ARRIVAL TO DO UPON ARRIVAL 36 37

STUDENT CARD XTRA CARD TUBERCULOSIS TEST on-campus students: Student card At the UT, student life means more than studying As an international student, you might be Your student card is proof of enrolment at alone. The University of Twente offers students a wide required by Dutch Immigration Law to have an the UT. You can use your student card as variety of sports and cultural facilities in Enschede X-ray scan of your lungs performed to check identification when using UT facilities, such as with the Xtra card. for tuberculosis at a local GGD office (Dutch the library. It also holds your Xtra card, if you Public Health Service). Failure to have this test have one. benefits performed may endanger your immigration • Use of indoor and outdoor swimming pools; status to the Netherlands. The X-ray scan is You will receive your student card by regular • Use of tennis courts and squash courts; harmless, even for pregnant women. mail at your registered home address as soon • Use of a range of music studios; as: (1) you are successfully enrolled as a UT • Access to a wide range of sports and cultural DO I NEED TO TAKE A TUBERCULOSIS TEST? student and (2) have uploaded a passport courses; In general, all students from non-EU countries photo to osiris.utwente.nl. If you lose your • Up to 50% discount on cultural performances; are required to take a tuberculosis test. Students student card you can buy a new one at the • Membership of Enschede Public Library with from Australia, Canada, Suriname, Switzerland, Student Service desk for € 10. online access to 1.700 newspapers from 92 Israel, Japan, New Zealand, Monaco, and the countries in 48 languages (regular price € 34.50); United States are exempt from having this scan off-campus students: ITC smart card • Access to over 60 different sports and cultural performed. ITC students receive an ITC smart card upon associations (additional membership fees). arrival. This card is used for: How to take a tuberculosis test • Entering the parking area / bicycle shed; prices & upgrades • International Office / ITC Student Affairs • Making copies; Xtra card - academic year € 75 will make appointments in February and • ITC library; Xtra card - academic semester € 45 September for international students • Paying at the ITC restaurant; Xtra card - academic quarter € 25 requiring a tuberculosis test at the GGD. • Paying at vending machines; Fitness upgrade - academic year € 75 • The GGD will contact you within six months • Classrooms. Fitness upgrade - academic semester € 50 at your Dutch home address and will invite Fitness upgrade - academic quarter € 30 you to a follow-up appointment. Use the reload machine near the ITC restaurant to reload your ITC smart card. Don’t load too The fitness upgrade much money onto your card: if you lose your allows unlimited access card, you lose all the money loaded onto it. A to the on-campus gym facilities. This upgrade new card can be ordered at the ITC reception is already included in the employee card of UT desk for € 10. employees (i.e. PhD students). For more information and to order your Xtra-card, please visit the Xtra card website: www.xtra-card.nl/_en. TO DO UPON ARRIVAL TO DO UPON ARRIVAL 38 39

REGISTER AT MUNICIPALITY & BSN NUMBER MOBILE PHONE

All international students staying at the UT for HOW TO REGISTER AT another dutch Most Dutch students prefer using mobile phones LONG STAY: CONTRACT more than four months must register at the MUNICIPALITY over landline phones. As a result, most student Contracts with mobile phone providers are usually municipal civil registry (GBA). • If you live in another municipality in the houses do not have a regular phone connection. one or two years in duration and are to be paid in Netherlands, please visit the City Hall of your monthly instalments. For more information about HOW TO REGISTER AT THE Enschede municipality to register at their GBA. SHORT STAY: PRE-PAID CARD these contacts, visit one of the telephone stores MUNICIPALITY • If you live in Belgium, Luxembourg, North If you already have a mobile phone and you are in Enschede and ask about their offers. Be careful ON-Campus students Rhine-Westphalia, Lower Saxony, or Bremen, staying in the Netherlands for less than a year, not to sign a contract right away, but investigate • Hand in your passport at the formality market please obtain a certificate of residence (in the best option is to buy a prepaid SIM-card. A different providers and inquire at different stores. during the Kick-In Introduction Days. You will German: Meldebescheinigung) from your local prepaid SIM-card costs around € 10. The Erasmus The four largest telephone providers in the receive an official document as confirmation municipality. Student Network (ESN) Twente offers prepaid Netherlands are KPN Hi, T-Mobile, Telfort, and (‘verklaring inname paspoort’). If you did not sim cards for new international students. Vodafone. attend the introduction days, please contact BURGER SERVICE NUMMER (BSN) International Office as soon as possible. Around two weeks after having registered at the • Reclaim your passport at the municipality municipal civil registry, you will receive a letter approximately one week later. Bring your from the municipality stating your Burger Service ‘verklaring inname paspoort’ and the rental Nummer (BSN). contract of your accommodation. You will The BSN is your personal service number for all receive a certificate of residence. Dutch authorities. You will need it as identification • Hand in your certificate of residence at Student for study subsidy forms, rental contracts, and bank Service desk to complete your registration. account forms during your stay in the Netherlands. Please keep this important document in your file! Off-campus students (itc) ITC students will be guided through registration at Some scholarship students are required to submit the municipality by ITC Student Affairs. their BSN at International Office. If this is applicable to you, you will be contacted by International Office.

Please keep in mind that your mobile phone has to be unlocked in order to use a Dutch SIM- card. For information about tariffs please visit www.justlanded.com and go to: Netherlands > Telephone & Internet > Tariffs. ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 40 41

4. about the Ut campus Witbreuksweg Study purposes Campus facilities 0 O&O plein (OO) 49 Sports centre (SC) 2 Spiegel (SP) 51 Shopping centre / Sky (SK) B 7 Seinhuis (SH) 56 Open air theater (OUT) 41 Campus map 8 Hogedruklab (HD) 57 Outdoor swimming pool (ZW) 9 Citadel (CI) 60 “De Vlinder” child care (VI) 10 Ravelijn (RA) 61 Santar (SA) 11 Zilverling (ZI) 64 Tennispark (TP) 43 International student associations 12 Waaier (WA) 13 Hal B (HB) General purpose 15 Carré (CR) 3 Vleugel (VL) 16 Nanolab (NL) 4 Carillon (CN) 46 Sports facilities 17 Langezijds (LA) 5 Garage (GA) 18 ArtEZ (AR) 6 Paviljoen (PA) 20 Horsttoren (HT) 14 Teehuis (TH) 21 Horstring (HR) 40 Erve Holzik (ER) 47 Cultural Activities: Performing arts & exhibitions 59 22 Westhorst (WH) 42 Faculty Club (FC) 60 23 Kleinhorst (KH) 43 Schuur (SR) Campuslaan 24 Noordhorst (NH) 44 Drienerburght (DR) 48 Doctor, dentist & physical therapist C Langenkamp 26 Oosthorst (OH) 47 Vrijhof (VR)

Bosweg 58 27 Meander (ME) 48 Bastille (BA) Matenweg 28 Zuidhorst (ZH) 62 Boerderij Bosch (BB) / 56 29 Buitenhorst (BH) Stal (ST) 50 Libraries Campuslaan Calslaan 57 30 Keet (KT) Student residence

© UT 2012, ITC/GIP, WF ITC/GIP, 2012, UT © 31 Windpark (WP) D 59 32 Biomagnetisch centrum (BI) 59 Mondriaan (MO) 50 Religion Oude Horstlindeweg 39 Chalet (CT) A Calslaan (cals) 46 41 Cubicus (CU) B Witbreuksweg (wbb) 61 45 Hogekamp (HO) C Campuslaan (caml) 64 49 46 High Tech Factory (HTF) D Matenweg (matw) 51 Stores 64 62 51 45 Other purpose 48 47 E Main entrance Campuslaan Calslaan 58 Sleutel (SL) Horstlindelaan 59 Logica (LO) 52 Canteens, restaurants & bars A 44

43 53 Child care 4 40 39 ‘t Ritke 42 Boerderijweg D ri De Horst ene 41 55 Information for PhD Candidates rbe ek Drienerlolaan laa 3 n 2 7 5

Halenweg 10 6 11 14 32 Hengelosestraat 31 E 8 9 13 0 22 12 15 23 30 De Achterhorst 24 66 21 17 16 20 18 28 29 26 27

68 Study purpose ATM Busstop Campus facilities 72 Hengelosestraat Carpark General purpose PostBox Student Residence Small business To UT off-campus Other purpose Cycle/footpath 66 BTC (ITC) 68 KPMG building (KP) 1900 meters Small business Barrier 4 Roadblock 72 Corridor (CO) ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 42 43

INTERNATIONAL STUDENT ASSOCIATIONS

The UT International Student Associations are ERASMUS STUDENT NETWORK dedicated to helping you feel at home, assist you The Erasmus Student Network (ESN) provides with everyday situations, and promote integration opportunities for cultural understanding and of Dutch and international students. There are self-development under the principle of students several International Student Associations at the helping students. Your ESN mentor will guide you UT. during your first days in Enschede, assist you with necessary formalities, and will introduce you to Study or student association? the UT campus and the city of Enschede. In addition to the International Student Associations, all study programmes have a study ESN Twente activities are a great way to meet association, organising various activities and trips other international and Dutch students; you and providing opportunities to socialise with are invited to participate and enjoy all of them. other Dutch and international students. Through Weekly drinks are held on Tuesday at the UT these study associations, students can usually get Vestingbar and theme parties are organised discounts on study books as well. regularly in the city centre. Other ESN activities include weekly country presentations, ice-skating, dance workshops, paintball events, city trips, and football/soccer practice. You can also join the ESN Language Project to learn Dutch from a Dutch student, teach a Dutch student your language, and make Dutch friends.

ESN Twente Campus location: Bastille building, room 319

Office hours: 12:30 - 13:30 (Mon - Fri) DID YOU KNOW? Weekly drink: Tue 22:30 (UT Vestingbar) Results from the International Student Barometer (ISB) show E: [email protected] that the UT has the most highly W: www.esntwente.nl appreciated international student W: www.facebook.com/esn.twente associations of the Netherlands! ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 44 45

AEGEE-ENSCHEDE INDIAN STUDENT AEGEE-Enschede is part of Europe’s largest student AEGEE-ENSCHEDE LATIN AMERICAN STUDENT ASSOCIATION (ISA) network, AEGEE-Europe. Besides organising activities in Location: Oude Markt 24, Enschede ASSOCIATION (LA VOZ) E: [email protected] Enschede, members also have the opportunity to travel Pub hours: Tue/Thu 21:30 - 04:00 E: [email protected] W: www.isa.utwente.nl abroad and visit conferences, parties, and cultural events T: +31 (0)53 432 1040 W: www.voz.utwente.nl InternatAssioconaliat iStudentons anywhere in Europe together with other AEGEE members. E: [email protected] W: www.facebook.com/ W: www.aegee-enschede.nl groups/latin.american.voz

INDONESIAN STUDENT TURKISH STUDENT AIESEC ENSCHEDE AIESEC ENSCHEDE PAKISTANI STUDENT ASSOCIATION ASSOCIATION TWENTE AIESEC is the largest student-run organisation in the Location: Bastille 319 ASSOCIATION (PSA) ENSCHEDE (PPIE) (TUSAT) world. They regularly organise drinks and gatherings for T: +31 (0)53 489 3959 E: [email protected] E: [email protected] E: [email protected] members, which are attended by both international and E: [email protected] W: psautwente.weebly.com W: www.ppienschede.com W: www.tusat.org Dutch students. W: www.facebook.com/groups/ W: www.aiesec.nl/twente tusat

P-nut P-NUT is the official PhD association of the University P-nut Student ITC student association UT Muslims Iranian of Twente. P-NUT is responsible for representing the E: [email protected] (IrNUT) board W: www.utmuslims.nl Association PhD community inside the UT, as well as informing and W: www.utwente.nl/p-nut E: [email protected] W: www.facebook.com/ E: [email protected] connecting PhDs by organising lunch meetings and social W: www.facebook.com/groups/383184163680 W: www.facebook.com/ITC.SAB groups/411520542231652 W: www.irnut.utwente.nl activites. E: [email protected]

UNITE UniTe is the platform for internationalisation and UNITE integration of the University of Twente. UniTe consists E: [email protected] Twente United Nations ASSOCIATION OF International W: www.studentunion.utwente.nl/unite Christian of representatives from study, sports, and cultural Association CHINESE STUDENTS (ACSSE) Fellowship (TUNA) – Enschede associations aiming to improve the student life of (ICF-E) E: [email protected] E: [email protected] international students and promote student integration. W: www.timun.eu W: sites.google.com/site/ E: [email protected] enschede2009 W: www.icf-enschede.nl W: www.acssnl.org ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 46 47

SPORTS FACILITIES Cultural Activities PERFORMING ARTS & EXHIBITIONS

The UT Campus offers world-class sports facilities international students at tournaments, theme nights, Vrijhof Culture Department organises, initiates, Cultural associations for almost all sports. That is why our facilities as well as at cocktail or karaoke parties. The courses and guides activities related to arts and All 18 cultural associations are run by students. rank in the top-ten worldwide, according to and open sessions are offered by the ‘Sportcentrum’, culture. This includes performances, concerts, Most associations are located in the Vrijhof international benchmark studies. With over 37 and all courses are open to beginners - unless exhibitions, cultural courses, and 18 very building, the cultural centre of the UT Campus. sports associations and a wide range of courses otherwise indicated. Pre-registration is required active cultural student associations. The Vrijhof • Music: Classical choir, vocal group, symphony and open sessions, you will always have access to for course participation. You can register for these building also offers sound studios, an audio orchestra, wind orchestra, big band, a wide variety of leisure activities. courses on www.utwente.nl/sport. No registration is room with good acoustics, and two stage-halls pop bands.; required for the open sessions, however, you do need used for concerts and theatre performances. • Dance: Modern, ballroom, Latin, break-dance, You can join any sports association for fairly an Xtra-card/Fitness-card in order to participate. jazz; low contributions (€ 30 to € 50 yearly), provided Vrijhof Culture Department • Theatre: General theatre, theatre sports, you have an Xtra-card (see page 36). Sports For more information about UT sports facilities visit: Vrijhof Culture Department’s staff can advise you cabaret/comedy; associations also organise social activities www.utwente.nl/sport. about everything concerning culture, including • Others: Photography, juggling, Campus radio, that provide opportunities to meet Dutch and the fine art of theatrical technique. To make sure Sci-fi/comics library, gaming. international students stay up to date, Vrijhof Sports at the UT Culture Department posts all performances, When you would like to participate, please visit: Alpinism Chess Inline skating Snooker concerts, exhibitions, and cultural courses in www.apollo.twente.utwente.nl. Aqua Jogging Climbing Jazzdance Snowboarding English on their website. Archery Combi-fit Jiu-jitsu Softball Language No Problem! Athletics CrossFit Judo Spinning For example: Visit www.utwente.nl/culture/performances and Badminton Cycle racing Go-Karting Streetdance • Over 40 cultural courses/workshops every select ‘LNP’ for an overview of cultural events in Baseball Diving Kitesurfing Surfboarding year; English, or events with little to no spoken words. Basketball Dynamic Racket Sports Korfball Survival Running • A new art exhibition every month; Beach volleyball Fencing Motorsports Swimming • Every Monday at lunchtime: Broodje Cultuur Billiard (carambole) Fitness Mountaineering Swimming for absolute beginners performance. Apollo: Cultural Council Body pump Floorball Nordic Walking Table tennis [email protected] Body shape Football Pilates Taekwondo B.O.M. (Moving to Music) Friday Night Yoga Power Step Tennis BootCampus! Gliding Power Yoga Triathlon Vrijhof Culture Department offers students Bouldering Gymnastics Pregnancy fitness Underwater hockey and employed the possibility to borrow Vrijhof Culture Department Bounceball (knotsbal) (Beach) handball Pukulan Volleyball art pieces for free. The collection includes Campus location: Vrijhof building Box-fit Hockey Road surfing Wakeboarding beautiful drawings, paintings, photographs T: +31 (0)53 489 4400 Boxing Horseback riding Rowing Waterpolo and lithography’s that will inspire and E: [email protected] Canoe polo Ice hockey Running White-water kayaking decorate your room or office. For more W: www.cultuur.utwente.nl/culture Canoeing Ice skating Sailing Windsurfing information contact Vrijhof Culture Cardio Tennis Indoor football Shooting sports Zumba Department. ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 48 49

DOCTOR, Dentist & PHYSICAL THERAPIST Dentist and physical therapist The University of Twente has an on-campus On-campus dentist dentist and physical therapist. Depending on your Campus location: Sleutel building ON-campus DOCTOR Medical Emergencies health insurance policy, you might be able to Appointments: by phone Mon - Fri The doctor will help and advise you with all In case of a medical emergency outside reclaim the costs of dental treatment or physical between 08:00 - 12:00 and 13:00 - 16:00 medical questions or complaints you may have. If office hours, please contact HDT-Oost ! therapy through your insurance company. T: +31 (0)53 489 4600 necessary, the doctor can make an appointment Emergency Post: +31 (0)88 555 1188. W. www.tandartshuizinga.nl for specialised medical services for you at the general hospital and/or prescribe drugs. Dental Emergencies Off-campus dentists (ITC students) Off-campus doctor Please note, in order to make an Dr. Besseler, Health Centre ‘Oosterpoort’ COSTS ITC students are registered at Medical Centre ! appointment at the dentist (even if it is an Appointments by phone: If you are insured through AON (ICS Complete Veldpoort, located close to the ITC hotel and emergency), you need to be registered at Mon-Fri 08:00 - 12:00 Cover Insurance or Basic Health Care Insurance) the MST hospital. The GPs at Veldpoort have the dental clinic. You can do this either at Location: Oosterstraat 2-25, Enschede and registered at the UT Campus Doctor’s extensive experience with treating international the on-campus dentist or elsewhere in the T: +31 (0)53 432 3165 office, consultations are directly charged to your students. After your first appointment, you may city. If you are not registered, but you do insurance company. contact your GP by phone. have an immediate dental problem, you Dr. Billet should call +31 (0)900 128 2632. Appointments by phone: PRESCRIPTIONS Appointments Mon-Fri 08:00 - 12:00 Prescription drugs can only be provided through Consult your ITC health information card Location: Bisschopstraat 8, Enschede a pharmacy if you have a prescription from a to find the telephone number of your GP. T: +31 (0)53 432 4436 doctor/general practitioner in the Netherlands. The receptionist, who is a skilled medical These prescriptions are only provided during professional, will ask you some medical On-campus physical therapist Dental Practice ‘De Bont’ regular doctor appointments. questions. Your GP can decide to refer you to a Campus location: Sports Centre Appointments by phone: specialist or other health care official. Appointments: by phone Mon-Fri 08:00 - 12:00 REFERRALS Mon - Fri 08:00 - 18:00 Location: Parkweg 25, Enschede Referrals for specialised medical services at a Always take your ITC health information card and Walk-in consultation: Every Monday T: +31 (0)53 431 7070 general hospital are given only at regular doctor your insurance certificate when visiting your GP, between 17:45 - 19:30 at UT Sport Centre appointments. Specialised medical services a health centre, or hospital. Make sure the name T: +31 (0)53 489 4181 include surgeons, eye specialists, ENT doctors, on the insurance paper is the same as the name E: [email protected] gynaecologists, and orthopaedists. in your passport. In case of emergency (CAll 112): Off-campus physical therapist The international European emergency UT Campus Doctor Health Centre Veldpoort Location: Nassaustraat 20 number is 112. Call this number for Campus location: Building 58 (De Sleutel) Location: Nassaustraat 20 T: +31 (0)53 432 4207 urgent assistance in life-threatening Appointments: by phone Mon-Fri T: +31 (0)53 432 4207 W: www.veldpoort.nl situations or if you witness a crime. For 08:00 - 17:00 or online 24/7 W: www.veldpoort.nl example, to report a road accident, a fire T: +31 (0)53 203 0204 E: [email protected] (first Emergencies outside office hours: or an intruder. In such situations, every E: [email protected] appointment only) T: +31 (0)88 555 1188. second counts. You can reach campus W: www.campushuisarts.nl/en security on 2222 (land line). ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 50 51

LIBRARies RELIGION STORES

Use your student card to borrow books at the UT The Student Chaplaincy (Studenten Pastoraat COOP SUPERMARKET HAIRDRESSER ‘DE BARREBOKS’ libraries. The libraries also offer quiet computer Enschede; SPE) organises activities related Campus location: Sky, ground floor Campus location: Sky, ground floor areas and small study rooms. Additionally, the to religion, science, and culture. Examples of Opening hours: 08:00 - 19:00 (Mon - Fri) Opening hours: 10:00 - 18:00 (Mon - Fri) Belletrie library (Bastille building) offers novels activities are movie nights, a mosque visit, a 09:00 - 17:00 (Sat & summer holidays T: +31 (0)53 489 4158 in English. Wednesday night is movie night, with monastery weekend, meditation, and a Taizé W: www.kapsalondebarreboks.nl/en showings of less known movies worth watching. celebration. The Student Chaplaincy also offers Bicycle REPAIR SHOP opportunities for debate about science, ethics, ‘DE VERSNELLING’ STUDENT UNION SHOP and philosophy as well as personal counselling. Campus location: Box, ground floor Sells readers, UT gifts and clothing, barrels of Opening hours: 08:30 - 16:30 (Mon - Fri) Grolsch beer, office supplies and post cards. The on-campus mosque and mediation room Closed on weekend & during summer holidays Campus location: Bastille building, ground floor offer a moment of silence for meditation, Opening hours: 10:00 - 17:00 (Mon - Fri) prayer, or personal reflection. Feel free to visit IAPC-SHOP T: +31 (0)53 489 4215 On-campus library the mosque or meditation room for some quiet IAPC is a student foundation providing computer/ E: [email protected] Campus location: Vrijhof building, 2nd time, to recharge your batteries or to fulfil your laptop advise to UT students and employees . IAPC W: www.studentunion.utwente.nl/ floor religious obligations. also has a shop selling PC equipment. unionshop-en Opening hours: Mon - Fri: 08:30 - 22:00 Sat - Sun: 09:00 - 16:30 For more information about religion in Enschede, Campus location: Zilverling E105 Notebook Service Centre T: +31 (0)53 489 2777 see page 65. Opening hours: 12:30 - 13:45 (Mon - Fri) The UT offers all students the opportunity to E: [email protected] (not during holidays and exam period) buy a state-of-the-art laptop computer for a UT Student Chaplaincy W: www.utwente.nl/ub T: +31 (0)53 489 3927 competitive price. The laptop includes a three- Campus location: Vrijhof building Twitter: @UBUTwente W: www.iapc.utwente.nl year international warranty: insurance is optional. room 303 Chat: www.utwente.nl/ub/chat/ The Notebook Service Centre can also assists you Rev. Mrs. Janneke Bekhof with any software or hardware problem with your T: +31 (0)53 489 2378 Off-campus library laptop computer. E: [email protected] Location: ITC building room 3-036 W: http://www.utwente.nl/icts/en W: www.utwente.nl/spe/en Opening hours: 08:30 - 18:00 (Mon - Fri)

W: www.itc.nl/library Prayer/Meditation room: Campus location: Vrijhof building room 324 Belletrie library Opening hours: Mon - Fri: 08:00 - 00:00 Campus location: Bastille building room Sat - Sun: 09:00-16:30 105 Opening hours: 12:45 - 13:30 and 19:00 - UT Mosque: 20:00 (Mon - Fri) Campus location: Vrijhof building room 302 E: [email protected] Opening hours: Mon - Fri: 08:00 - 00:001 W: www.bellettrie.utwente.nl Sat - Sun: 09:00-16:30 ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 52 53

CANTEENS, RESTAURANTS & BARS CHILD CARE

Most UT buildings have canteens where you can Vestingbar on-campus Child Care Centre OFf-campus Perinatal care get coffee, tea, fresh sandwiches, and candy bars. The Vestingbar is open 364 days a year. Every The on-campus child care centres ‘De Vlinder’ Perinatal care (kraamzorg) Opening hours may vary per building, but all Tuesday night at 20:00, they organise a pub quiz, (0-4 years) and ‘De Reuzenvlinder’ (4-12 years) Location: Aletta Jacobslaan 55, Hengelo canteens are opened at least between 12:00 and followed by happy hour (23:00 - 00:00). offer day care and after school programmes for T: +31 (0)74 367 7666 13:30. There are also several restaurants and bars Campus location: Bastille building, second floor children of on-campus UT employees. on campus. The UT Student Restaurant offers hot Opening hours: Mon, Wed - Sun: 21:00 - 04:00 Midwife Practice ‘liberis libenter’ meals for reasonable prices. Tue: 20:30 - 04:00 The child care centres include many outdoor Location: Van Deinselaan 18, Enschede activities in their daily routine as part of a ‘play T: +31 (0)53 431 8948 on-campus Student Restaurant Theathercafé and move in nature’ programme. A GreenCouncil Campus location: Waaier building, first floor Campus location: Vrijhof building, ground floor focuses on increasing environmental awareness. Kraamzorgwinkel (Perinatal Store) Enschede Opening hours: 11:30 - 14:00 (Mon-Fri) Opening hours: Mon - Thurs: 11:00 until midnight Facilities include a garden with a little patch of Location: Haaksbergerstraat 338, Enschede 17:00 - 19:00 (Mon-Thu) Fri: 11:00 - 19:00 forest, use of UT open air theatre, swimming T: +31 (0)88 488 0000 17:00 - 18:00 (Fri) pool, and sport facilities. W: www.vvt-kraamzorg.nl Average price: € 3.60 - € 8 per meal Sports bar Payment: 10 % discount when you pay by Campus location: Sports Centre (Sportcentrum) Costs and subsidies Chipknip or PIN Opening hours: Mon-Fri: 09:00 - 24:00 For information about child care costs and Sat: 8:00 - 23:00 subsidies please contact the Vlinder day care off-campus student restaurant Sun: 09:00 - 18:00 centre or your UT contact person. Location: ITC building Opening hours: 12:00 - 13:30 (Mon - Fri) Average price: € 3.50 for a complete meal

Child care centre ‘De Vlinder’ Calslaan 35, Building #60 Opening Times: 07:30 - 18:30 T: +31 (0)53 433 2722 E: [email protected] W: www.kinderdagverblijf-vlinder.nl (Dutch)

The on-campus caterer Sodexo makes an effort to be as sustainable as possible, which is in line with the ambitions of the UT. The on campus canteens offer a wide range of biological and Fair Trade products. Moreover, all fish supplied by Sodexo is 100% sustainable. ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 54 55

INFORMATION FOR PHD CANDIDATES

PHD status courses or student supervision during his or her Many PhD researchers in the Netherlands are employment at the University. Teaching activities paid university employees and are as such may amount to a maximum of 20% employment referred to as PhD employees. Other PhD time a year, as is written down in the TSP. researchers are not employed, but come to the Netherlands with an international scholarship ABOUT PHD EMPLOYMENT CONDITIONS (PhD students). PhD students have earned PhD employees are employed under the same scholarships and/or funding in foreign countries employment conditions for a period of four years and are accepted by the UT to conduct their PhD (in some special cases, three years), pending a research here. The PhD is responsible for the positive evaluation after the first year. PhD research, which results in a defendable PhD thesis. Please visit the HR website (www.utwente.nl/ hr/en) for more information on employment ACTIVITIES OF A PHD conditions such as: The activities of a PhD consist of (1) research • Salary activities, (2) attending training courses, and (3) • Leave teaching activities (for PhD employees only). • Extension • Allowances Research activities, the most important of these three, provide the PhD with skills and experience SUPERVISION of an independent researcher. It is a part of A PhD has the right to good supervision which your research to disseminate the knowledge is crucial for an enjoyable and successful PhD you acquired during your research, for example project. Usually, the first supervisor is a professor, through publications in academic journals. The while the daily supervisor is a senior University progress that a PhD makes with his research lecturer who is more accessible for discussions. activities will be monitored by the supervisory Good communication between the PhD and his/ staff and will be written down in the Training and her supervisor(s) is of vital importance, as tasks Supervision Plan (TSP). and responsibilities for both parties must be as clear as possible. The pursuit of courses and training is a method that will help a PhD to conduct high quality All these aspects are formalised in the Training research. The desired training courses are and Supervision Plan (TSP). Since this document is specified in the TSP. signed by both parties, it gives the PhD candidate It is common for PhDs with employee status to certain rights regarding the quality of the conduct teaching activities, i.e. teaching student supervision. ABOUT THE UT CAMPUS ABOUT THE UT CAMPUS 56 57

Although the supervisors bear the final COURSES/TRAINING PhD Network of the University of As a representative of PhDs, P-NUT serves the responsibility for the thesis project and its success, At the University of Twente, a number of courses Twente (P-NUT) interests of all PhDs to the best of their ability. the PhD candidate shares responsibility for the are offered especially for a PhD. PhDs can also The PhD Network University of Twente (P-NUT) Within the University, P-NUT is the principal daily activities and the ultimate success. It is attend all other courses that are offered to is the body of all PhDs at the University of spokesperson for issues concerning PhDs. P-NUT recommended that PhDs and their supervisors UT employees. Themes of such courses and Twente. The main goals of P-NUT are informing, meets with the University Board (CvB) twice a hold mandatory meetings at fixed intervals, even trainings are: Education, Research, Personal representing, and connecting. year about various issues like internationalisation if there appear to be few new developments in development, Leadership and management, and and career development opportunities. They also that time. Communication. INFORMING maintain a regular contact with the board of the P-NUT aims to inform PhDs at the University of Twente Graduate School (TGS), HR, International Despite good intentions on both sides, problems W: www.utwente.nl/ctd/en/phd Twente about issues that are relevant for them. Office, Labour Union, Faculty Club, and the UT may arise between the supervisor and the PhD. P-NUT reaches the PhDs through their website Nieuws. P-NUT cooperates with PhD-networks The first to experience a problem should approach PHD THESIS and the monthly newsletters. Every month they at other universities through the PhD Network the other with an open and constructive attitude All information and regulations regarding the organise lunch meetings to inform PhDs on crucial Netherlands (PNN). rather than closing off and retreating. When a defence ceremony can be found in the booklet matters such as how to get settled well in the PhD feels that a problem arises, he/she should not ‘Promotiereglement Universiteit Twente’ Netherlands as well as in their work or on how to CONNECTING wait! (Doctoral Regulations University of Twente), make the best of various opportunities as a UT By organising social events P-NUT tries to Unless stated otherwise, all issues will be dealt which contains the full regulations criteria for employee. stimulate communication between PhDs from with confidentially. For more information visit obtaining a PhD1. In addition to giving general different faculties. A variety of activities is offered www.utwente.nl/hr/en. definitions, the ‘promotiereglement’ includes REPRESENTING to bring PhDs together, ranging from borrels (get- other aspect of the thesis, for example: planning P-NUT represents approximately 700 PhDs of the togethers), hanging out in pubs, biking in summer TWENTE GRADUATE SCHOOL schemes, formatting information, and the UT, a sizable and important group. PhDs have a towards wonderful locations to ice-skating and The Twente Graduate School (TGS) has started number of hard and electronic copies to be special position within the University, for example Dutch dinner in winter. in September 2009 with a set of high-quality delivered. The costs of printing the doctoral in their dependency on their supervisors and their graduate research programmes that are thesis are paid by the chair, after an agreement educational needs and obligations. centred on key research subjects of the research on the number of copies and printing costs. institutes of the University of Twente such E: [email protected] as nanotechnology, sustainable energy, and There are many different printing companies for W: www.utwente.nl/p-nut technology assessment. At present, 19 TGS your thesis to choose from. Once a year, P-NUT W: www.facebook.com/ programmes are defined. All PhD candidates are organises a printing market where you can get groups/383184163680 expected to attend courses within their field of in contact with printing companies and see what specialisation, but also to attend more generic their work looks like. For details, please subscribe to the P-NUT mailing courses to broaden their perspective and to list by sending an email to [email protected]. Feel free to contact P-NUT with any question or concern. support their scientific career. For an up-to-date This chapter with information for PhD overview of Graduate Research Programmes and candidates has been created with the help of more information about the Twente Graduate the UT PhD association ‘P-NUT’, TGS, and HR. School, visit the TGS website: www.utwente.nl/tgs. 1 Regulations Criteria: • www.utwente.nl/academischeplechtigheden/promoties/reglementen/promotiereglement_december_2012.pdf • www.utwente.nl/academischeplechtigheden/en/phd_defences/doctoral_regulations/ut-promotieregelement-engels-december-2012.pdf EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 58 59

5. EXPLORING ENSCHEDE AND ENSCHEDE

THE NETHERLANDS History

The name ‘Enschede’ comes from ‘Am Esche’, old THE NETHERLANDS Berlin 59 Enschede GREAT Amsterdam Dutch for ‘on the border’. Approximately 40 years BRITTAIN London Enschede ago, Enschede’s reliance on its main industry (textile GERMANY 60 Exploring the Enschede area manufacturing) became a problem as the textile BELGIUM

industry relocated to Asia. In 1950 the textile industry LUXEMBOURG CZECH REPUBLIC 62 Enschede city map employed 21,000 people: by 1970 this number had Paris FRANCE dropped to 8,000, and by the time of the world When looking at a map of the 64 Shopping recession in the early 1980s it had fallen to 2,500. As the Netherlands, it seems that Enschede noisy, dirty factories disappeared, Enschede was forced lies on the outskirts of the country. In 65 Religion to change direction. fact, the city is located centrally within Europe, halfway between London, 66 National holidays With over 158,000 inhabitants, Enschede is the largest Berlin, and Paris. Amsterdam is only city of the eastern Netherlands. Around 20,000 of these two hours away with a train connection 67 Bicycle are students, either at Saxion Hogeschool Enschede every 30 minutes. (Saxion University of Professional Education, Enschede), 68 Public transportation the Academy of Music, the Academy of Art, or the University of Twente. Enschede has a bit of everything; 69 OV-chipkaart around the Van Heekplein you can find a large number of boutiques, clothing stores and other shops; at the 70 Day trips in the Netherlands Oude Markt square you will find lots of places to have a coffee or go out for dinner. Enschede is a relatively 72 Change of address quiet, safe and pleasant city to live and work in. Modern shopping facilities attract people from both the Dutch 73 Part-time jobs in the Netherlands and German local region.

Smoking marihuana or hashish has been decriminalised in the Netherlands, meaning that you may purchase and consume small quantities (5 grams) for personal use at certified coffee shops. Please keep in mind though that using, selling, or buying drugs on the streets is punishable by law. Smoking any substance is not allowed in any bar, pub, disco, or restaurant 5 in the Netherlands. EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 60 61 exploring the ENSCHEDE area PUb quiz Every Monday night, Irish Pub Molly Malone (Oude Markt Square) organises a Pub Quiz in Rutbeek, Enschede Aquadrome, enschede English. This attractive park right outside Enschede is Tropical indoor swimming centre with two big pleasant park for walking (about five kilometres water slides, waves (at least 10 minutes every ICE SKATING RINK around the lake), windsurfing, canoeing, or hour), and streams. Ask for bus line and travel Enschede has an ice skating rink, which is rowing (depending on the weather). You can also time at the information desk at the bus station opened from 1 October until 31 March. Ice rent water-bikes. This park is easily accessible by (Bus direction ‘Hogeland’). skating is a favourite pastime of the Dutch; give bike, car, or bus and has a restaurant as well as a it a try! You’ll get a discount on the entry fee playground. Ancient Dutch windmills / watermills with your Xtra-card (see page 36). The rink is The unique, historical windmill of Usselo grinds located near the UT Campus, close to the football Hulsbeek, Oldenzaal today like it did over two centuries ago. You stadium (Grolsch Veste). Another recreation park, with woods and water. will find the mill just outside Usselo, between For bus connections to the Hulsbeek and Rutbeek, Enschede and Haaksbergen. The entrance is CINEMA ask at the information desk at the bus station or behind the mill. You can watch the latest popular movie at the tourist information office. Also of interest: the ‘Korenbloem’ windmill and the Cinestar theatre; the largest cinema in the the Oostendorper watermill in Haaksbergen; the region, or at the Cineast in the Enschede city Waarbeek, Hengelo ‘Lonneker Molen’, a windmill in the small village centre. Alternative movies are played at cinema An amusement park for children. You can take of Lonneker; the watermills ‘Den Haller’ and club Concordia, located at the Oude Markt the train to Hengelo and then take the bus, ‘Singraven’ in Denekamp, and the watermills square. For schedules and reservations please which stops in front of the entrance. For more ‘Bels’ and ‘Frans’ in Vasse. All these mills are see their websites. information on the Waarbeek and the boat open to the public and can be reached by public connection, contact the tourist information office. transport or by bike. Cineast: www.cineast.nl Cinestar: www.cinestar.nl Rijksmuseum Twenthe, enschede Walking and cycling Concordia: www.concordia.nl/cinema/ Museum of antiquities and modern art. Enschede’s immediate surroundings are perfect W: www.rijksmuseumtwenthe.nl for beautiful walks and bicycle tours. Twente’s charming landscape surprises at every bend. Museum Twentse Welle, Enschede You will pass woods and pastures, villas and old History of the culture, nature, language and Saxony farms. If you are lucky, and keep your environment of Twente eyes open, you might see a kingfisher, tree frog, or green woodpecker shoot off. Several hiking Wooldrikspark, enschede and bicycle routes can be found in the area, Public gardens, with a farm open for children. and many of the country estates are open to the public. The Dutch Foundation for Nature Volkspark, Enschede Monuments has walking routes in Buurseveen Public gardens, famous for the annual Easter Fair. and Aamsveen. EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 62 63

Staringstraat 34 33

. r . t 51 D 70 e at u Hengelose straat 22 a tr r s n 70 n i 70 Hengelose straat e n s g Universit y o f oddenkamps s i e B e f r 18 T went e f i s 15 t a Oldenzaalsestr S o c cer r 55 71 70 R a 1 a straat 70 e t len H ngelos Mo estraat 2 . 70 31 Parallelweg 63 Hengelosestr 60 t 70 71 straa uin O 41 Fort 40 23 Korte 61 43 . Lochemstr l Stationsplein 21 Noorderhagen V d Stadium 55 e

n N 42 30 z i Stadsgravenstr 56 A braham jv a

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r s i h Markt e 71 Crick e t S opc cer Zuiderhagen

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58 t e d romplaan Langestraat r

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t r s a 27 a t .

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r Tromplaan 30 57 Oldenzaalsestraatt a t Haaksbergerstr De 24 s a . 30 14 t Langestr Klomp

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a an Prinsestr 17 V 71 50 n Achter ‘t Hofje e 32 t 10 25 r Loenshof o HJ van K Boulevard 1945 Heekplein Laare . 3 t G.J van ssin La g 31 a Toko Het Oosten s Koningstraat 71 Heekpark el ond e 4 University of Twente, ITCa faculty 25 Recreation/culture e 22 Shoppingcentre Zuidmolen g rs l Beltstraat r n in t psi gel Emmastraat University of Twente Campus s Roessingh Medical Centre m 11 1 r Toko Tai Wing 50 nka Boulevard 1945

Drienerlolaan 5, tel 0534899111e 26 De Heurne 16 Roessinghbleekweg 33 odde 13

e B

l Indoor Soccer (Wednesday, contact Javier Morales) Faculty of Geo-Information Science and Earth V Indoor Sports (Sunday) 12 Mooienhof

2 Special Butchers and Asian Supermarket Observation of the University of Twente. S o c cer 71Hengelose straat 44

e 27 10 De Klomp and Lipperkerkstraat Ledeboerstraat Hengelosestraat 99, tel 0534874444k Sports center Twente University

u 51 Blekerstraat Aldi Supermarket Building number 49, Information Desk tel. 0534891148 Accommodation ITC InternationalA Hotel 28 3 Haaksbergerstraat, Deurningerstraat Kuipersdijk eg Entrance Boulevard 1945, tel 0538506670 Squash Citadel Spelbergsw 52 Getfertweg Lidl Supermarket Olympialaan 75 Apartment building Stadsweide 29

4 Slijpsteen, Brinkstraat Haaksbergerstraat Brinkstraat

Entrance Haaksbergerstraat Aquadrome Swimmingpool l Soendastraat e 29

53 J.J. van Deinselaan 2 Celebesstraat Jumbo Supermarket g 30

Noorderhagen, Roomweg ubantiasingel O n Swimmingpool “Het Slagman” i Wooldriksweg T 40 Health s 54 l Perikplein Park de Kotten 325, tel. 0534352817 d Market “open air” n Perikweg

e (Medisch Spectrum Twente / MST) 31 70 e Hospital 71 l G.J. van Heekplein n 10 Ice skating rink R o Haaksbergerstraat 55, tel 0534872000 55 z 70 i a Landewé, (2nd hand) bike shop 16 p m

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Centre Pharmacy Enschede Football stadium “Fc Twente” e i Broekheurnerweg 62 l 56 e l

11 Beltstraat 43a, tel. 0534314664 g s e n r O i d Snellers, (2nd hand) bike shop Cricket, fieldhockey and golf “club PW” s a HDT-O-emergency Post k 33 57 V olkspark t Maatmanweg 31, tel. 0534353424 r s 12 Haaksbergerstraat 122 r Gronausestraat Haaksbergerstraat 55, tel. 0885551188 a tr a p a a Grote kerk (church) s a Ten Tusscher, (2nd hand) bike shop W t esterval k t Health Centre Veldpoort 58 l 34 Oldenzaalsestraat 340 Oude Markt 31 Boulevard 1945

13 Nassaustraat 20, tel. 0534324207 o V Cinema Concordia Dental care, Billet tandartsen esterval 59 14 W Oude Markt 15 Bisschopsstraat 8, tel. 0534324436 Administration Boulevard 1945 Wooldriks Muziekkwartier (theatre) Mooienhof l Dental care, Bes-tand Beheer Police Station 33 Blijdestijn e 15 30 60 Wenninkgaarde 40 - 42, tel. 0534858585 park Oosterstraat 2-25 (3rd floor), tel. 0534323165 Hermandad 2, tel. 09008844 park g n l i

e s Tennis Dental care, tandartsenpraktijk De Bont 31 Municipal Office Muziekcentrum Enschede (music theatre) 16 61 g d Parkweg 25, tel. 0534317070 Hengelosestraat 51, tel. 0534818181 Noorderhagen 27 n n i S o c cer Haaksbergerstraat a International School Twente (IST) Oude Markt s 28 l GGD-Occupational Health Centre 32 s See detail map e 62 o 17 Nijverheidsstraat 30 Prinsestraat 10 and Bars, disco’s and restaurants g o Staringstraat 15, tel. 0534319652 m H

Cinestar Cinema h Travel Health Clinic t

18 Gezondheidscentrum Oosterpoort Library (public) 63 Colosseum

a 33 P Oosterstraat 2-25, tel. 0900-2904900 Pijpenstraat 15, tel. 0534804804 Kartplaza Actionworld 63 Midwife Practice Afinkstraat Karting, bowling, adventure, paintball, diving 19 32 29 Zuiderval Van Deinselaan 18, tel. 0534318948 Travel Colosseum Getfertsingel 40 Railway station Commerce Stationsplein 33, tel. 09009292 Bus UT to City Center Varviksingel 21 ABN Bank 41 Railway station Stationsplein 5 Drienerlo 70 Bus, line 1 + stops 29 RABO Bank Busstation Haaksbergerstraat 22 42 Bus, line 8 and 9 + stops Raifeisenstraat 75, Boulevard 1945 345 Stationsplein 71 K VVV Tourist Information Office u 19 GWK Exchange Office for foreign currency 43 i 23 Stationsplein 33, tel. 4316608 Stationsplein 1, tel. 0534323200 p e 53 S o c cer

ANWB (Dutch Automobile Association) r

Peter Hu Asian Supermarket s 24 44 Edo Bergsmalaan, tel. 0534323700 De Klomp d

i

j k S o c cer 52 N35 EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 64 65 shopping RELIGION

Opening hours stores city centre Department stores If you do not use a trolley or basket, shop BUDDHIST Monday 13.00 – 18.00 The national chains are V&D, Hema, and Bijenkorf. assistants and cashiers are entitled to check your SPe Student Chaplaincy Tuesday 09.00 – 18.00 Whereas the V&D has more departments and a larger bag for shoplifting. You are not allowed to take a T: +31 (0)53 489 2369 Wednesday 09.00 – 18.00 selection, it is more expensive than Hema. Bijenkorf shopping trolley or basket home. E: [email protected] Thursday 09.00 – 21.00 has the reputation for being the most fashionable and W. www.utwente.nl/so/spe/en Friday 09.00 – 18.00 most expensive. Tax-free Saturday 09.00 – 17.00 Look for ‘tax-free for tourists’ logo on shop ISLAMIC Sunday 12:00 – 17:00 (first Sunday of Specialty shops fronts. This means that when you purchase Islamic Association Enschede the month only) Other national chains specialise in particular sectors. goods during your stay in Holland you are Location: 2e Emmastraat 50, Enschede Prices in chain stores tend to be lower than those of entitled to reclaim the value-added-tax (VAT, T: +31 (0)53 435 1078 Supermarkets their local competitors in Dutch btw) of that item, if you export the • Aldi supermarket (Haaksbergerstraat 202, product within three month of the purchase JEWISH Deurningerstraat 101) • Household goods: Blokker, Xenos; date. Ask the store for the appropriate form and Synagogue of Enschede • Lidl supermarket (Brinkstraat 366) • Drugstores: Kruidvat, Etos, Trekpleister have it stamped by the Dutch customs upon Location: Prinsestraat 16, Enschede • Jumbo (Noorderhagen 75) (these stores sell cosmetics, leaving the Netherlands. T: +31 (0)53 432 3479 • Albert Heijn (Van Heekplein 63) toiletries, and health-care W. www.synagogeenschede.nl Mon - Fri: 08.00 – 20.00/22.00 products); Take the cost of transport into account when Facebook: www.facebook.com/SynagogeEnschede Saturday: 08.00 – 18.00/22.00 • Electronics: Mediamarkt, BCC; buying things to take back to your home Sunday: 16:00 – 20:00 • Bicycles: halfords, Profile. country. This could mean either postage, ROMAN CATHOLIC shipping costs, or excess weight charges at the H. Jacobus de Meerdere Open air Market Sales and discount airport. Location: Oude Markt, Enschede The Enschede open air market (every Tuesday Uitverkoop (sale), reclame (on offer) or korting Service: every Sunday at 09:30 and Saturday between 09:00 and 17:00 at the (discount) means there are special offers and price post & mail W. www.katholiekenschede.nl Van Heekplein) offers fresh fruits, vegetables, reductions available on various items. Bargaining is Dutch postal services are integrated into shops and more. Bargaining is not possible when not customary in the Netherlands: you are expected all over the country. For stamps, sending parcels CHRISTIAN (INTERDENOMINATIONAL) prices are displayed. The best prices can be to pay the marked price. and other postal services, please visit one of the International Christian Fellowship – Enschede (ICF-E) obtained at the end of the day when traders following stores: Location: Boulevard 1945 #4, Enschede try to sell the last of their stock. Bear in mind Shopping bags and trolley • Jumbo supermarket Service: every Sunday 10:30 that you can't choose the fruit or vegetables; When shopping, remember to bring a shopping Nooderhagen 75, Enschede E: [email protected] the trader does this. You should check that the bag. In supermarkets you must pack your own • Albert Heijn supermarket W: www.icf-enschede.nl quality is acceptable before paying. The best groceries. The supermarket provides plastic shopping Van Heekplein 63, Enschede way to find the best prices is simply to shop- bags, but they are not for free. Also remember to • Ako around. Apart from the approved market area, use the shopping trolley or basket provided in the Stationsplein 33, Enschede it is not customary to sell things in the street in supermarket. You must pay deposit on the trolley, • DA drogist the Netherlands. which is returned when you return the trolley. G.J. van Heekstraat 221, Enschede EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 66 67

NATIONAL holidays BICYCLE

Holiday Dutch name Date The preferred way to cover short to medium BUYING A BIKE DURING THE First Christmas Day 2013 Eerste Kerstdag 25 December 2013 distances in the Netherlands is by riding your INTRODUCTION PERIOD Second Christmas Day 2013 Tweede Kerstdag 26 December 2013 bike. Bicycles are quite convenient in urban areas, You can buy a second hand bike during the New Years Day Nieuwjaarsdag 1 January 2014 are cheaper, and you often reach your destination introduction days for international students. Good Friday Goede Vrijdag 18 April 2014 faster than when travelling by car or bus. You Alternatively, visit one of the second-hand bike First Easter Day / Easter Sunday Eerste Paasdag 20 April 2014 can find guarded parking facilities for you bike stores in Enschede mentioned here. A second- Second Easter Day / Easter Monday Tweede Paasdag 21 April 2014 (rijwielstalling) at Enschede central station (paid) hand bike costs between € 50 and € 150, less King’s Day Koningsdag 26 April 2014 and rijwielstalling de Graaf (Brammelerstraat; free). than half the price of a new bike. It is best to buy Liberation Day Bevrijdingsdag 5 May 2014 an inexpensive second-hand bicycle, as a new Ascension Day Hemelvaartsdag 29 May 2014 Locking your bike expensive-looking bicycle may get stolen. First Pentecost Day Eerste Pinksterdag 8 June 2014 Always attach your bike to a tree or other solid Second Pentecost Day Tweede Pinksterdag 9 June 2014 object with a decent lock (around € 20). Make sure General road rules for cyclists your bicycle lights and reflectors are working (€ 50 Dutch road rules are consistent with those in most fine) and obey the traffic rules (€ 50 fine or more). European countries. These are the most important You are not allowed to ride your bike in certain general traffic rules in the Netherlands: areas, especially in the city centre. • Drive on the right, overtake on the left; • Unless stated otherwise, give priority to traffic approaching from the right; SECOND HAND BIKE SHOPS • As a rule, cars turning across your path are Snellers Tweewielers BV supposed to stop for you, but be careful just Location: Haaksbergerstraat 122, in case; Enschede, T: +31 (0)53 432 2223 • Motorcycle drivers and passengers must wear crash helmets; Ten Tusscher Fietsenwinkel • Cyclists may ride two abreast; Location: Oldenzaalsestraat 340, • Pedestrians use pavements or footpaths; Enschede, T: +31 (0)53 435 8219 cyclists keep to cycle tracks. Cycling through pedestrian areas can result in a € 50 fine; Landewé Fietsen • Stop for pedestrians on pedestrian crossings; Location Broekheurnerweg 62, • Signal with your arm when turning; Enschede, T: +31 (0)53 431 5952 • Your bicycle must have working head- and taillights as well as reflectors (€ 50 fine).

Never buy a bike off the streets: if a stranger approaches you and offers to sell you a bicycle, don’t buy it. It’s probably stolen, and you too will be breaking the law if you accept it. EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 68 69

PUBLIC TRANSPORTATION OV-CHIPKAART

BUS TRAIN The OV-chipkaart is the payment method for CHARGING YOUR OV-CHIPKAART A relatively cheap way to travel in Enschede and The fastest way to travel between cities is by public transport in the Netherlands. The smart Charge your OV-chipkaart with travel credit using the Twente area is by bus. You can buy a paper train. Buy a ticket at the NS Service Desk at card is the size of a bank card and contains an your bank card (Maestro) and PIN number at a ticket from the bus driver, but it’s cheaper to use central station’s ticket desk or at the ticket invisible chip. With an OV-chipkaart you do not railway station vending machine or ticket office. an OV-chipkaart. machine (Dutch bank card only). A train ticket is need to buy individual tickets. You load the card If you have a personal OV-chipkaart, you can valid only on the day you bought it and only in with credit in euros or with travel products such also select the auto reload option, to ensure you You can reach the University of Twente by bus the direction of your destination. You can also as single journey or a monthly subscription and always have sufficient travel credit. if you depart from Enschede Central station and buy a ticket without date, and stamp it on the you are ready to travel. take bus number 1 marked ‘Universiteit’. Bus 1 day of your trip at the station’s yellow stamp USING YOUR OV-CHIPKAART can have two directions; ask the driver to make machine. HOW TO GET YOUR OV-CHIPKAART To use your OV-chipkaart, swipe the card past sure you are in the right bus. If you want to travel Two types of cards are available: a personal or the card reader marked with the ov-chipkaart- to the centre of campus or get to International OFF PEAK DISCOUNT anonymous OV-chipkaart. The personal OV- logo whenever you get on the bus, tram, metro, Office, get off at the Bastille bus stop. To receive a 40 % off-peak discount on train chipkaart provides additional security features or train (checking in). The sound and light signal tickets for you and up to three fellow passengers, and more options for (re)charging. indicates that your card has been read. When you apply for ‘dal voordeel’-discount (€ 50 per reach your destination, swipe the card past the year). Dal voordeel-discount is not valid during You can buy an anonymous OV-chipkaart card reader again before getting off the bus, tram, peek hours (weekdays between 06:30 - 09:00 (€ 7.50) online, at a railway station ticket office or metro, or train (checking out). and 16:00 - 18:30). You may also receive a 40% vending machine. You can purchase a personal off-peak discount when travelling with someone OV-chipkaart (€ 7.50) online at www.ov- Make sure you check out and in again when who has a Student OV Card. Visit www.ns.nl or chipkaart.nl, if you have a Dutch bank account. transferring from any one type of transport to the NS Service Desk at the Enschede central train another (e.g. from bus to train) or when you are station for more information. switching train carriers (e.g. from an NS train to a Syntus or Arriva train). • Intercity trains only stop at large railway stations, stop trains stop at all railway For all information about the OV-chipkaart please stations; visit www.ov-chipkaart.nl. • Few trains in the Netherlands run at night time. Enschede has no night trains; • Make sure you have a valid ticket with the right date and destination on it. Fines are € 35 plus the ticket price; Keep an eye out for NS dagkaart (NS day card) tickets: these tickets are between € 15 - € 20, • The website of the Dutch Railways (www. and allow unlimited train travel for one day for one person through the entire country. The ns.nl) is available in English and provides NS dagkaart is occasionally sold at Albert Heijn Supermarkets, Blokker stores or Hema stores. information about timetables, timetable Also, check the UT Marketplace Facebook Group for students looking to sell their NS dagkaart changes, and prices. www.facebook.com/groups/utwentemarketplace. EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 70 71

Day trips in the netherlands Palace Het Loo (Apeldoorn) the Dutch islands Members of the Dutch royal family occupied this To visit one of the Dutch islands (Texel, Vlieland, country residence for approximately 300 years. Terschelling, Ameland , or Schiermonnikoog), Amsterdam Burgers’ Zoo (Arnhem) In 1984 Queen Beatrix officially turned it over ask for a combined ticket for train, bus, and ferry. • The Intercity train to Amsterdam leaves from Zoological gardens, indoor bush, desert and to the state after which is was remade into a Check with the information desk at the railway Enschede railway station every hour (see train safari park, plus an exhibition on the tropical museum. The entire estate, including the formal station and consult the tourist information office. schedule on www.ns.nl). When you arrive at rainforest and an artificial desert environment. gardens and horse stable, has been fully restored W: www.wadden.nl (Dutch) Amsterdam Central (CS), you can get more Good train and bus connections. Train to to its 17th century splendour, a process that took information at the VVV office right outside Arnhem; at Arnhem railway station take the seven years. At Apeldoorn railway station you The Hague the station. An information desk is located (electrically powered) trolley-bus that will stop can take a bus that stops near the palace. The Hague (Den Haag) is the seat of government in front of Amsterdam Central station for right at the entrance to Burgers’ Zoo. If you travel W: www.vvvapeldoorn.nl (Dutch) and diplomacy, and the residence of Queen inquiries about public transport. by train, you can buy an all-in-one ticket for the Beatrix, the Head of State. Interesting places train, trolley-bus, and entrance fee. Please check Keukenhof (Lisse) to visit in The Hague include Madurodam, an Amsterdam, the official capital, is the social, at the railway station. From Enschede there is The Keukenhof measures 32 hectares, which open-air museum that shows the Netherlands cultural and tourist centre of the Netherlands. also a good bus connection (check the timetable makes it the world’s largest spring garden. This in miniature, and the Binnenhof, where the Its theatres, concert halls, museums, and cafés at the bus station). flower park has welcomed flower lovers from Ridderzaal and the Dutch Parliament are located. are world-famous. The city’s bustling liveliness W: www.burgerszoo.com all over the world for the past fifty springs. They W: www.thehague.com and its live-and-let-live attitude towards deviant come to admire over seven million colourful bulb behaviour live up to the international reputation. Noorderdierenpark ((Emmen) flowers. Keukenhof’s surprising spring program Rotterdam Do not let Amsterdam’s atmosphere fool you Emmen Zoo has a South American aviary, African offers many hours of enjoyment in various Rotterdam is the nation’s industrial and into thinking that Dutch society is promiscuous. wildlife, and a tropical surprise of more than flowerbeds, gardens and indoor exhibitions. commercial centre, its Europort is the largest Although the Dutch are very tolerant, most people 1,500 butterflies! It is about a 10 minute walk W: www.keukenhof.com European port with container terminals and live moderate, orderly lives. Amsterdam is the from Emmen railway station to the zoo. bulk transit terminals. The modern city features extreme rather than the norm. W: www.dierenparkemmen.nl (Dutch) Utrecht lively shopping malls and interesting museums W: www.holland.com This surprising and friendly city boasts cultural such as the Boymans van Beuningen gallery, the Deventer and historical highlights. The city’s ultimate Architecture Centre, and the Kunsthal. Places of interest include: A historic Hanseatic town with an impressive symbol is the beautiful Dom Tower. In addition, W: en.rotterdam.info • Madame Tussaud’s Scenerama Wax museum waterfront along the river IJssel, Deventer is a Utrecht offers great shopping and pleasant located on the Damrak: a five-minute walk or lovely city to visit. Connections are excellent sidewalk cafés. Utrecht railway station is adjacent the first stop by tram from the central railway and it takes about 45 to 50 minutes to travel to a large shopping centre. At the station follow station. from Enschede to Deventer either by car or the signs to the tourist information office to get • The Rijksmuseum, housing famous train. Suggestions: the Toy and Tin Museum; ‘De a city map. paintings by Dutch painters, located at Waag’, explaining the history of Deventer; and W: www.visit-utrecht.com 42 Stadhouderskade: take the tram that various interesting exhibitions, for example, of stops behind the museum (exit stop: topographic paintings of Deventer. Hobbemastraat) from the central railway W: www.vvvdeventer.nl/en station. EXPLORING ENSCHEDE AND THE NETHERLANDS EXPLORING ENSCHEDE AND THE NETHERLANDS 72 73 change of address PART-TIME JOBS IN THE NETHERLANDS

When you change your address you need to Step 3: International Office & aon As an international student in the Netherlands WORK PERMIT AND RESTRICTIONS inform authorities accordingly. Please follow the Inform AON of a change in address by sending an you might want to take a part-time job, just as • EU/EEA citizens (except Bulgaria and steps below to successfully communicate changes email to International Office. Your new address Dutch students do. However, your position as a job Romania) and Switzerland do not need a in your address. information will be passed on to AON. applicant is somewhat different from that of Dutch work permit. There is no restriction on the E: [email protected] students. number of hours you are allowed to work. STEp 1: Municipality & IND • Until 1 January 2014, citizens of Bulgaria and If you are moving within Enschede or Hengelo you STep 4: Central Student FORMALITIES AND RULES Romania need a work permit. Your employer need to inform the municipality of your change Administration & Studielink As an international student looking for a job you or employment agency must apply for your in address. Please make an appointment at your Visit the Student Service desk in the Vrijhof will have to take into account certain practical work permit: you cannot do this yourself. municipal office (Dutch ‘Stadskantoor’). Bring building to inform them of your change in restrictions. Students with a lack of Dutch fluency There is no restriction on the number of the rental contract of your new accommodation address or visit the website. often find it hard to find a part-time job. If you are hours you are allowed to work, but simplified and passport with you to the appointment. The W: www.utwente.studielink.nl enrolled in an English-taught programme and rules for obtaining a work permit apply for municipality will inform the Dutch Immigration don’t speak Dutch, certain jobs will be out of your students working either 10 hours a week or Office (IND) of your new address. reach. But even if you do speak some Dutch, some full-time during the summer months June, jobs simply require the fluency of a native speaker. July, and August only. Always make sure you know about the relevant • All other students need a work permit. Stadskantoor Enschede requirements and rules when looking for a job. Dutch immigration law restricts the number Municipal office of hours you may work. You may either do Hengelosestraat 51, Enschede Differences in HEALTH INSURANCE seasonal work full-time (but only in June, T: 14 053 If you are employed in the Netherlands (i.e. paying July, and August), or you may work part-time income tax) you are not eligible for AON ICS throughout the rest of the year (but no more Stadskantoor Hengelo complete insurance or other private insurance than ten hours a week); you may not do both. Municipal office packages. This means that, as an employee, you Your employer or employment agency must Burgemeester Janssenplein 1, Hengelo need to change your health insurance policy to apply for your work permit: you cannot do T: 14 074 a basic health insurance (e.g. AON Basic Health this yourself. Insurance; see page 18). This rule applies to STep 2: ABN amro bank everyone (including students with an EU Health For more information about part-time jobs, visit If you have a bank account at ABN AMRO bank, Insurance Card), regardless of how many hours www.studyinholland.nl or contact International please inform the bank by visiting their local you work per week. You are advised to take this Office. office (Stationsplein 8, Enschede). Remember to into consideration when looking for a job, as basic bring your passport and new address information health insurance may be more expensive than your with you. Alternatively, change your address current insurance. If you intend to work part-time information online at the ABN AMRO internet on and off, make sure you choose an insurance banking website. company that allows you to switch between private and basic health insurance. SUPPORT & CONTACT SUPPORT & CONTACT 74 75

6. SUPPORT & CONTACT INFORMATION FACULTY INTERNATIONALISATION COORDINATORS

75 Faculty internationalization coordinators Every faculty employs internationalisation FACULTY OF SCIENCE AND TECHNOLOGY coordinators, who can provide you with Ing. H.A. Akse 76 International Office information about all kinds of study related E: [email protected] issues. The internationalisation coordinator T: +31 (0)53 489 2886 76 Student Service Desk should be one of the persons most important to Room: HT 615 you. 77 ITC Student Affairs Office (off-campus students) SCHOOL OF MANAGEMENT AND FACULTY OF BEHAVIOURAL SCIENCES GOVERNANCE 78 Student counselling service Ms. M. Davids Ms. I. van Haare, MSc. E: [email protected] E: [email protected] 79 Learning Dutch T: +31 (0)53 489 8028 T: +31 (0)53 489 2874 Room: CU C107 Room: RA 3282 81 Student rights & student charter FACULTY OF ELECTRICAL ENGINEERING, ITC faculty 82 Graduation support MATHEMATICS AND COMPUTER SCIENCE ITC Student Affairs Office Drs. J. Schut Ms. Theresa van den Boogaard 83 Code of conduct E: [email protected] Ms. Bettine Geerdink T: +31 (0)53 489 4350 Ms. Marie-Chantal Metz Room: ZI A108 Location: ITC Building, rooms 1-120/124 Office hours: Mon - Fri between FACULTY OF ENGINEERING TECHNOLOGY 10:00 and 13:00 Dr. Ir J.G. Ferwerda E: [email protected] E: [email protected] W: http://www.itc.nl/study T: +31 (0)53 489 3398 6 Room: HR Z-212 SUPPORT & CONTACT SUPPORT & CONTACT 76 77

INTERNATIONAL OFFICE ITC Student Affairs Office (Off-Campus Students)

International Office provides guidance and • Assistance arranging visa formalities, finding Student Affairs provides ITC students with informa- ITC Student Affairs Office support to students who come from all over accommodation and formalities upon arrival tion, advice, and assistance on social, cultural, Student Affairs Officers: the world to live and study in the Netherlands. (incoming students); and medical issues. • Ms. Theresa van den Boogaard (room The dedicated staff will assist our international • Advice and information on aspects of 1-122) students with everything from arranging visa internationalisation; For instance: • Ms. Bettine Geerdink (room 1-124) formalities to setting up a bank account, and • Admission of incoming exchange students; • Settling in and studying at ITC and living in • Ms. Marie-Chantal Metz (room 1-120) from providing them with information about • Information on partner universities and Enschede and in the Netherlands; scholarships to mediating for on- or off-campus organisations abroad; • Social and cultural issues, consular affairs, and Office hours: 10:00 - 13:00 (Mon - Fri) accommodation. • Scholarship information. emergencies at home; E. [email protected] However, International Office is not only here • Advice on social or medical problems affecting Students can always make an appointment with for international students. On the contrary: with study results; the officers when the office hours conflict with their a network consisting of more than 300 partners STUDENT SERVICE • Residence procedures & issues; class schedule. worldwide, the door to an exciting study or DESK • Visa applications for fieldwork or study internship abroad as part of your UT programme excursions, including emergency info; can be opened. An experience which will both be The Student Service desk is a general service • Dutch health care & specifically healthcare a valuable academic asset as well as an enriching desk for all UT students. Their staff can help information for ITC students in Enschede; experience on personal level. International Office you with all UT-related questions concerning • Insurance policies and claim procedures; is devoted to facilitating intercultural exchange admission, enrolment, tuition fees, your student • Out-of-office-hours emergency/calamity service; and providing university-level students with card, Studielink, complaints, suggestions, and • Arrange your BSN number. the opportunity to discover, learn, and enjoy an other matters related to your study at the UT. (academic) culture other than their own. If you have any questions, you can either visit Occasionally, a student may have a serious their website or stop by the Student Service desk problem. Student Affairs officers can help by Students can visit www.utwente.nl/ in the Vrijhof building (room 239b). listening and can advice you on where best to seek internationaloffice for: assistance. Everything you tell them is treated with • Information about study- and research strict confidentiality. possibilities abroad;

Join the UT International Facebook Group and stay in touch with upcoming students, current International office Student Service desk students and alumni: www.facebook.com/groups/UTinternational Campus location: Campus location: Bastille building room 320 Vrijhof building room 239b Office hours: Mon - Thu (09:00 - 17:00) Office hours: 10:00 - 16:00 (Mon - Fri) T: +31 (0)53 489 5424 T: +31 (0)53 489 2124 Visit www.utwente.nl/internationalstudents for news and information about visa, housing, E: [email protected] E: [email protected] insurance, your Dutch bank account, and other practical information. W: www.utwente.nl/internationalstudents W: www.utwente.nl/studentservices W: facebook.com/groups/UTinternational Twitter: @UTInternational SUPPORT & CONTACT SUPPORT & CONTACT 78 79

STUDENT COUNSELLING SERVICE LEARNING DUTCH

Even though studying in a new country can be It is always a good idea to visit SCS if you feel TCP DUTCH LANGUAGE COURSE ESN LANGUAGE EXCHANGE PROGRAM lots of fun, it’s perfectly normal to experience you need a bit of help or advice. Finding ways Even though the Dutch are known for having Would you like to learn Dutch in a comfortable, difficulties in adjusting to your new life and to improve your study abroad experience in an sufficient conversational English skills, you will flexible way from a fellow Dutch student? And environment. It can be difficult to make new early stage will benefit your whole stay at UT. find it useful (and perhaps fun) to learn some are you willing to teach him or her your native friends, government regulations can be confusing, Dutch yourself. language in return? Then you should join the ESN or your studies are not progressing as planned. PRIVACY/CONFIDENTIALITY Language Exchange Program (LEP). It is very common for international students to All counselling sessions are strictly confidential. The UT’s TCP Language Centre offers a Dutch sometimes feel lonely and a bit lost during their Student psychologists are bound to a privacy language course for international students. In This program, co-powered by the Student Union, studies abroad. The UT Student Counselling regulation register by the Dutch Institute addition to it being useful during daily activities, facilitates students in teaching each other their Service (SCS) supports all students in managing of Psychologists. This register states that learning to speak Dutch can also improve your native language. You teach your language to a expectations, feelings of loneliness and study information cannot be passed on to a third party interaction with Dutch students and can improve Dutch student, and in return he or she will teach delays resulting from adapting to life in the without the explicit consent of the student. your ability to fully interact in class. you Dutch. Because you work in small groups, Netherlands. These regulations can be consulted at the SCS you get to decide how often you meet and what information desk. TCP Language Centre words or phrases you would like to learn: it’s all up Other students have visited SCS for help with: Contact person: Ms. Lianne Peper to you! • Adapting to life in the Netherlands; Students can visit a student counsellor free of Campus location: Vrijhof room 551 • Managing expectations or problems charge. T: +31 (0)53 489 2040 Contact ESN’s language coordinator if you need concerning culture or education; E: [email protected] some help and to borrow Dutch study materials. • Managing study delays; On-campus Student Counselling W: www.utwente.nl/tcp Visit the LEP website to register for the program • Problems concentrating on their studies; Campus location: Vrijhof room 317 (3rd and start contacting potential study partners right • Dealing with (government) administration or floor) away. complicated regulation; Office hours: 08.30 - 17.00 (Mon - Fri) • Issues involving family matters or personal T. +31 (0)53 489 2035 W: www.esntwente.nl/content/language- circumstances; E: [email protected] exchange-programme • Questions about financial support due to W: www.utwente.nl/so/ E: [email protected] exceptional circumstances; studentenbegeleiding/en • Questions about additional facilities for students with a disability or a chronic illness; Off campus Confidential Advisors • Overall feelings of loneliness or discomfort. Mr. Rens Brinkman, ITC building, room 1-169 Whether your problem is vague or clear, everyone E: [email protected] is welcome to make an appointment with the student psychologist. SCS aims to locate the Ms. Marion van Rinsum source of the problem and help solve it. ITC building room: 2-114, E: [email protected] SUPPORT & CONTACT SUPPORT & CONTACT 80 81 sOME uSEFUL DUTCH WORDS STUDENT RIGHTS & STUDENT CHARTER

Baker(y) Bakker Liquor store Slijterij The Student Charter and its regulations govern Readability Bar Bar Market Markt your rights as a student and the way we Because the Student Charter is an official Barber Kapper Milk Melk treat each other at the University of Twente. document you may use to claim your rights, Bicycle Fiets Mr., sir Meneer It contains a description of the rights and most of it is written in formal legal language. This Bookshop Boekenwinkel Ms., Mrs., madam Mevrouw obligations of students on the one hand and the may make it difficult to read but, from a legal Breakfast Ontbijt Municipality Gemeente University of Twente on the other. perspective, such language is unavoidable. In Bus Bus No Nee an effort to make things clearer, examples are Bus stop Bushalte Nurse Zuster CONTENTS occasionally given or procedures are described Butcher Slager Pharmacy Apotheek The Student Charter describes rules and in greater detail. If you would like to obtain more Cafe/Pub Cafe Police station Politiebureau regulations regarding enrolment, tuition fees, information on topics covered in the Students’ Car Auto Post office Postkantoor programme structure, language of instruction, Charter, please contact Student Counselling Cheese Kaas Right Rechts timetables, student facilities such as student Service. The same applies if you wish to consult the Church Kerk See you later Tot ziens counsellors and psychologists, complaints original legal wording of the Higher Education and Cinema Bioscoop Shoe store Schoenenwinkel procedures, house rules, and financial support. Research Act (WHW). City hall Stadhuis Shop / Store Winkel Coffee Koffie Station (train) Station TWO SECTIONS Where to find the student charter Day after tomorrow Overmorgen Straight ahead Rechtdoor The Charter consists of (1) an institutional The latest version of the institutional section of Dentist Tandarts Supermarket Supermarkt section, which contains the rights and the Charter can be viewed online. The programme Dinner Warme maaltijd Tea Thee obligations that apply to the majority of section is available from your programme’s Office Doctor Dokter, (huis)arts Thank you Dank u (wel) students and (2) a programme section which, of Educational Affairs. Dutch Nederlands Theatre Schouwburg, theater in combination with the Education and English Engels To dance Dansen Examination Regulations (OER), includes the W: www.utwente.nl/internationalstudents/contact Fish shop Viswinkel To drink Drinken rights and obligations specific to each study Flower shop Bloemenwinkel To eat Eten programme. Good afternoon Goedemiddag To walk Wandelen, lopen Good evening Goedenavond Today Vandaag Good luck Veel succes Tomorrow Morgen Good morning Goedemorgen Tomorrow afternoon Morgenmiddag Greengrocer Groenteboer Tomorrow evening Morgenavond Have a nice trip Goede reis Tomorrow morning Morgenochtend Hospital Ziekenhuis Tonight Vanavond If you please Alstublieft Train Trein Information Inlichtingen University Universiteit Left (direction) Links Yes Ja Library Bibliotheek Yesterday Gisteren SUPPORT & CONTACT SUPPORT & CONTACT 82 83

GRADUATION SUPPORT CODE OF CONDUCT

If your studies are delayed you might be eligible RAVIS graduation support The University of Twente has signed the Code The information provided by the educational for financial support to complete your studies. If you are enrolled in a regular, croho certified, of Conduct for international students in Dutch institutions to international students on the basis Eligible candidates may apply for graduation UT Bachelor or Master programme, you might higher education. This document sets standards of the Code of Conduct must be in English, in the support within three months after the end of the be eligible for RAVIS graduation support. The for Dutch higher education institutions in their language used for the study programme, or in recognised circumstance on which you based your ‘Graduation Support Regulation for International dealings with international students. the native language of the international student. support application. Students’ (RAVIS) can provide graduation The educational institution must make clear what support under the following circumstances only: By signing the Code of Conduct, the UT offers services it provides to international students, Am I eligible for graduation support? 1. Board functions recognised by the UT international students a guarantee of the quality such as help with obtaining a visa and a residence Eligibility for graduation support is in part based Graduation Support Regulation; of their programmes, student recruitment, permit, housing, introduction sessions, and on the circumstances that affected your study 2. Illness and pregnancy; selection and counselling procedures. student counselling. In their information materials, progress: 3. Death of partner, parents, children, or educational institutions must specify clearly what 1. Illness, psychological problems, or siblings. Providing information to the associated costs for the services are. pregnancy; For more information about graduation support international students 2. Physical, sensory, or other function disorders; visit the international students website. The Code of Conduct requires educational The full version of the Code of Conduct can be 3. Special family circumstances; institutions to provide timely, reliable, and easily found on the UT website: 4. Recognised board functions: collective W: www.utwente.nl/internationalstudents/ accessible information to international students www.utwente.nl/internationalstudents/contact fixed support to be requested by societies/ contact about their study programmes. More specifically, organisations or individual students; this includes information such as accreditation 5. Top-level sport (to be recognised by the UT oFF-CAMPUS STUDENTS: ITC Student status, quality, admission requirements as well as sports council); Assistance Fund many more important rules and procedures for 6. Top-level arts (to be recognised by the UT The ITC student assistance fund supports ITC international students. arts council); students who face financial problems due to 7. Your study programme has insufficient serious illness, death of family member, or theft. educational feasibility; You may apply for a financial contribution if your 8. Your degree programme loses its insurance or employer does not cover the costs accreditation; of your claim. 9. Other circumstances not mentioned here, where not granting graduation This fund operates completely independent support would be considered extremely of ITC and financial problems should first be unreasonable. discussed with an ITC Student Affairs and Support officer. The fund board Fund decides if financial assistance will be provided. Financial assistance will only cover costs partly. For more information contact Corné van Elzakker (e: [email protected]). UPON DEPARTURE UPON DEPARTURE 84 85

7. UPON DEPARTURE TO DO UPON DEPARTURE

When you have finished your studies at the UT, Deregister at the municipality (GBA) 85 To do upon departure it is important that you complete the following If you are leaving the Netherlands (or moving to formalities. another Dutch city) you must deregister at the 86 Working in NL after graduation GBA (Municipal Register of Enschede). Download a UT DE-ENROLMENT ‘declaration leaving Enschede’ from www.utwente. Upon departure, you must arrange your de- nl/internationalstudents/departure, fill in the form enrolment at the UT (not applicable for exchange and hand it in at the Stadskantoor (Hengelosestraat students). If your de-enrolment is not arranged in 52) or send it to [email protected]. time, you are legally obliged to coninue paying tuition fees. Please visit the Student Service desk Cancel your health insurance (Vrijhof building) to arrange your de-enrolment. Cancel your health insurance by sending an email to [email protected] with your EXPIRATION OF RESIDENCE PERMIT departure date. Be sure to file your insurance If you have a residence permit for your stay in claims before leaving. Netherlands, please note its expiration date (as stated on your residence permit card). After this Return library books expiration date you are allowed to stay in the Do not forget to return any book you may have Netherlands for 28 more days. However, you are borrowed from the UT/public library. not allowed to leave the country and re-enter the Netherlands on the same residence permit. ITC students Please note that if you graduate before the Approximately six weeks before departure, you will expiration date of your residence permit, the UT receive information from Student Affairs regarding: will end your residence permit for study. • Reservations for your return flight; • Alumni registration; CLOSE YOUR BANK ACCOUNT • Notification of departure at the municipality Inform your bank of your departure and close and the IND; your bank account. When moving to another city • Handing in your residence permit; Upon Departure checklist: in the Netherlands, inform the bank of your new • Diploma legalisation; www.utwente.nl/internationalstudents7 address. • Official letter of ‘good conduct’. UPON DEPARTURE UPON DEPARTURE 86 87

Working in NL after graduation

If, upon completing your studies, you would like About highly skilled migrants to seek employment within the Netherlands, you • Your gross annual salary must be at least can extend your residence permit for a maximum € 27, 336 (this amount may be adjusted duration of one year (‘search year extension’ or annually). ‘zoekjaar’). During this time, you have free access • If you want to work for an organisation as to the Dutch labour market to look for a job as a a highly skilled migrant, the organisation highly skilled migrant (kennismigrant). has to be authorised to employ highly skilled migrants. You can find a list of these About the search year extension organisations on the website of the Dutch • The maximum duration of your search year Immigration and Naturalisation Service extension is twelve months; (IND): www.ind.nl/en. • The administration fees for the search year • When you find a job as a ‘highly skilled extension are € 600; migrant’, you will need to apply for a • During your search year you may not apply residence permit change of purpose. for ‘toeslagen’ (state benefits); DISCLAIMER • You may take up a job during your search How to apply for a search year The information in this booklet has been obtained year to cover living expenses without extension from a number of sources, both UT related and applying for a work permit; To apply for a search year extension, follow the non-UT related. While its contents have been • If you do not find a job as a ‘highly skilled procedure for a change of the purpose of stay of carefully checked, some information in this booklet migrant’ during your search year, you will the residence permit. Submit your application may change or become outdated. Government have to leave the Netherlands. before graduating: you may not reside in the rules and regulations, prices, and opening hours Netherlands without a valid residence permit. are subject to change during the academic year. Visit www.utwente.nl/internationalstudents/ No rights can be derived from the information departure for all forms required to apply for your presented in this document. For further questions, search year extension or contact International please contact International Office of the University Office ([email protected]) for of Twente, the Netherlands. help with your search year extension application. PHOTO CREDITS Many of the pictures in this booklet were taken by Joni Kantonen, a UT exchange student from Finland during the academic year 2010/2011. We would like to express our special gratitude to Joni Please note that the search year extension might not be available if you are the recipient of a who has been kind enough to grant us permission scholarship that requires you to return to your home country upon graduation. to use his beautiful photos in this handbook.