The Ethnographer's Apprentice: Trying Consumer Culture Fron1. the Outside in John F
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Journal of Business Ethics (2008) 80:85-95 © Springer 2007 DOl 10.1007/s10551-007-9448-7 The Ethnographer's Apprentice: Trying Consumer Culture fron1. the Outside In John F. Sherry, Jr. ABSTRACT. Anthropologists have long wrestled with professor of marketing and an industry consultant, I their impact upon the people they study. Historically, the advise students and clients how best to accommodate discipline has served and subverted colonial agendas, but and resist this culture. I believe that an ethical views itself traditionally as an advocate for the disem approach to marketplace behavior is possible and powered and as an instrument ofpublic policy. Marketing necessary, but my grasp of such an approach more is now among the pre-eminent institutions of cultural resembles the Buddhist parable of the blind men and stability and change at work on the planet. Currently, the elephant with each recounting. Depending upon ethnography is assuming a growing importance in the marketer's effort to influence the accommodation and which horn of a dilenmu I grab, I sense a snake, a resistance of consumers to the neocolonial forces of coluom or a granary, as my (mis)understanding shifts globalization. The ethical consequences of market-ori with each new purchase. That's why I've adopted such ented ethnography are explored in this essay. a punning title for this effort. I provide a personal account, through the prism of KEY WORDS: anthropology, consumerism, ethnogra my experience as a disciplinary interloper, of phy, globalization, marketing anthropology's engagement with the marketplace. The ambivalence of my home discipline has increased, as ethnography has become a current methodological darling of the market research community. My opening epigram captures this CORPORATION, 11. An lllgenious device for obtaining individual profit without individual anthropological ambivalence. For better and for responsibility. worse, marketing has become perhaps the greatest force of cultural stability and change at work in the Ambrose Bierce, The DeviI's Dictionary contemporary world (Sherry, 1995). Elsewhere (Sherry, 2000) I have claimed that the problems Let me disclose and disclaim at the outset of this essay. caused by marketing are best solved by marketing, I am an anthropologist, and not an ethicist. I am at and that such mitigation might be well informed by once a vocal critic ofand enthusiastic participant in the ethnography. This is a minority viewpoint in my culture ofconsumption I describe in these pages. As a tribe. A tribe that rightly fears abetting the rise of a "great imperium with the outlook of a great Johl1 F. Sherry, Jr., Herrick Professor al1d Chairmal1 of the emporium" (De Grazia, 2006, p. 3). Department of Marketil1g at the Ul1iversity of Notre Dame, As Hill (2007) has succinctly surveyed marketing's is al1 anthropolo,~ist who studies the sociocultural and symbolic critique of itself, my goal in this essay is a bit more dimel1siol1s of cOl1sumptiol1, and the ntltural ecology of mar ketil1g. His work appears il1 l1umerous joumals, book chap discursive. I begin by erecting an anthropological ters, professiol1al mal1uals al1d proceedil1gs. Sherry has edited platforn1 for the staging of ethics, and launching an Contemporary Marketing and Consumer Behavior: ethnographic sortie from the badlands ofmarketing. I An Anthropological Sourcebook, as well as Servi then examine consumer culture as a phenomenon of cescapes: The Concept of Place in Contemporary eutopic as well as dystopic proportion, and assert that Markets; he is co-editor of Advances in Consumer market-oriented ethnography can refine both our Research (Vol. 19), Time, Space and the Market: grasp and command of moral geography. I look to Retroscapes Rising, al1d Consumer Culture Theory. 86 John F. Sherry Jr. Scandinavian social science in particular for inspira Activism is a third crucial element bearing upon tion into enlightened intervention. I close with some ethics. Applied anthropology has a long history of anthropologically informed suggestions for managing involvement in public policy issues, in war efforts consumer culture. Throughout this essay, I strive not (both pro- and anti-), in human rights campaigns and to reify this culture, as its lived experience is wildly other civic spheres (Caplan, 2003; Edel and Ede!. variable across and within individuals. 1968; Hill and Baba, 2006). The classroom itself h,1S long been a radicalized, experiential forum. Finally, anthropology has traditionally been Anthropology concerned with the negotiation of authenticity (having tracked, once upon a time, the devolution A quick click through the web site of the American of "folklore" to "fakelore," and thence to '·take Anthropological Association (n.d.) will provide the lure"). The constitution of the true, the genuine, casual browser with enough of an inkling to surmise the real, the authoritative, the pure or pristine, Jnd that the discipline might be fraught with ethical the quest for an Ur-type touchstone of culrural complications. The holistic study ofall things human integrity have been elusive disciplinary preoccu in comparative perspective by ecumenical method is pations into the present moment. Understanding a fair definition, if not a felicitous description, of the distinctive, irreducible "x-ness" of x is only anthropology. Practitioners use sociocultural, lin gradually being tempered by notions of hybridity guistic, biological and archaeological orientations in and creolization that acknowledge the change that their quest for understanding. They track phenom is as foundational as stability. ena across time and space. They employ social In the context of consumer culture, these ele scientific and humanistic methods to produce idio ments give rise to perplexing questions. How do graphic and nomothetic accounts. Hybridity is cultural models of desire become internalized, and hardwired into the enterprise. Given the multidi how are they performed by individuals (Shweder, mensional nature of the undertaking, whether you 1991)? Can I speak of "my client," "my company" employ either a CIP spreading activation or CCT and "my segment" as I have of "my people?" How rhizomatic model of meaning management, it is can community-level consumerist commitment (for clear that an ethical nightmare awaits the hermenaut. example, in directed intervention approaches to Headhunting and cannibalism. Cliteridectomy and hypertension, substance abuse, HIV-AIDS and other hymenoplasty. Fraternity and sorority hazing rituals. conventional "targets") be leveraged on a global Insider trading and backdating. Nutraceuticals and scale, and mobilized in the service of other com cosmeceuticals. How are we to tell rite from wrong? plications and sequelae ofconsumer culture? What is For brevity's sake, the elements of anthropology the nature of authenticity in a mass- and super most linked to ethics can be reduced without great mediated environment? How authority is exercised violence. Anthropologists are consumed with the is is anthropology's ethical challenge. At issue is the sue of agency, and driven to consider the degrees of nature and legitimacy of social control. How ought freedom enjoyed by individuals in the face ofcultural power to be wielded? By what right do we intervene ideologies and social institutions. Whether construed in a culture? The sheer writing and publishing of an as free will or behavioral latitude, the relationship analysis is itself an intervention. Who benefits? How between individuals and power structures is a focal are the life chances of "my people" affected by my concern. Advocacy is a second, and related, vital work? I broach the nature of anthropological element. The anthropologist experiences an intense authority momentarily. identification with informants, and speaks, in an ironically proprietary way, of "my village" or "my people." Often, this population is disempowered, Ethnography disenfranchised, marginalized or under threat, and the anthropologist becomes a countervailing force in so Ethnography is the deep understanding of the lived cial relations. This imbalance becomes more prob experience of people as it unfolds in a particular lematic as we begin to "study up" (Nader, 1972). cultural context, and the representation of that The Ethnographer's Apprentice 87 understanding in ways that are faithful to that of turning now to the cultural consequences experience. An effective ethnographic account of of market-oriented ethnography (Arnould and behavior is not only cognitively enlightening, but Wallendorf, 1994). also viscerally evocative. It is sensual and cerebral. Perhaps most significantly, it is both method and Collision ofprofessional and commercial representation. Insight and understanding inhere in conceptions the actual crafting of the account. The typical eth nographic toolkit includes the following methods Commercial iconography invokes images from and techniques: archival analysis, trace analysis, par ethology (e.g., Business Week paraphrasing Diane ticipant observation, interview, photography, vide Fossey to depict the intrusive capturing of the ography, and projective tasking. As ethnography strange familiar ways of Consumers in the Mist), spreads to the virtual realms of cyberia and cyburbia, colonialism (e.g., Fortune caricaturizing Bill Gates in netnography becomes a favored approach (Sherry a pith helmet suitable for "pygmy hunting" to de and Kozinets, 2001). scribe Microsoft's acquisition practices) and voy Again, for brevity's