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Magazine COLLEGE OF BUSINESS ADMINISTRATION

Fall 2004 Volume 1, No.1 http://cba.fiu.edu Florida International University

Who’s watching our back door? International Trade and National Security ...... 26

After 9/11: Security at What Price? ...... 30 Security on the Network Front ...... 36 6769_BusAcc 9/16/04 4:24 PM Page II

Magazine COLLEGE OF BUSINESS ADMINISTRATION

Fall 2004 Volume 1, No.1 http://cba.fiu.edu Florida International University

Features 26 WHO’S WATCHING OUR BACK DOOR? ...... 26 John Zdanowicz, finance professor in the College, that’s who. He’s developed some sophisticated tools to help our government protect it, too.

AFTER 9/11: SECURITY AT WHAT PRICE? ...... 30 Faculty study led by David Wernick, reserach director of the College’s Knight-Ridder Center, shows impact of security measures on the cost of doing business among companies in South Florida.

DOBROW PROTECTS SECURITY ON ANOTHER FRONT ...... 36 30 Alumnus Richard Dobrow has created a business focused on securing organizations’ electronic borders.

TONY ARGIZ: HE NEVER DROPS THE BALL ...... 38 Whether on or off the field, College alumnus Tony Argiz leads by example. And he attributes much of his success to his experience at Florida International University.

BBA+ MEETS WORKING PROFESSIONALS’ PREFERENCES …AND THEN SOME...... 40 An innovative program brings small college benefits to undergraduates seeking convenience, personal attention, and plenty of extra (+) services. 36 The College of Business Administration COLLEGE USES TECHNOLOGY TO ENHANCE The business school for South Florida, the Americas, and beyond... COLLABORATIVE, ACTIVE LEARNING...... 44 Is it possible to offer rigorous, high-caliber college courses beyond the Florida International University’s College of Business ate international business programs among the top 25 in the U.S. walls of a classroom? The answer is yes, based on some pioneering Administration, South Florida’s leading business school with unique (Best Graduate Schools 2005)—the only Florida business school to pedagogy, innovative course delivery, and student response. expertise in international business, entrepreneurship, and informa- make both lists. BusinessWeek (October 21, 2002) also ranked the tion technology (IT) strategy, is the largest of the University’s profes- College among the best in the U.S., placing it in the group with sional schools. Among the College’s more than 30,000 alumni are American, Fordham, George Washington, South Carolina, Syracuse, some of South Florida’s most successful business leaders and entre- Rutgers,Tulane, and others. For the past three years, America 40 preneurs. Approximately 5,000 students are enrolled in its Landon Economía, a premier pan-regional business journal, has rated it Undergraduate School of Business and more than 800 graduate among the top 50 MBA schools for Latin American students. For Departments students study in its Chapman Graduate School of Business every the last five years, Hispanic Business has ranked the College among From the Editor ...... 2 year. Another 1,000 participate annually in one or more of its pro- the top 25 business schools for Hispanics. Hispanic Trends (Summer fessional and executive education programs. 2003) ranked the College in its list of the Top 25 MBA programs for Comments from the Executive Dean ...... 3 The College is one of only 480 business schools in the world— Latinos—the only Florida business school to make the cut. CBA 360: Around the College ...... 4 about 25% of all business schools—accredited by the AACSB Additionally, in March 2004, HispanicMagazine.com ranked the On the Faculty Front ...... 12 International—The Association to Advance Collegiate Schools of school in its Top 25 colleges for Latinos.The College also is one of Business. It ranks in the top 10 among these schools in the number only 30 business schools to have received a U.S. Department of Focus on Students ...... 20 of students it graduates each year, and its Chapman School offers Education grant to establish and support a Center for International Community Connections ...... 46 the 6th-largest part-time MBA program among them. U.S.News & Business Education and Research. Alumni News ...... 60 World Report (2005) ranked the College’s undergraduate interna- tional business programs the 9th best in the nation and its gradu- Visit http://cba.fiu.edu or e-mail [email protected] to learn more. Alumni Notes ...... 69 6769_BusAcc 9/16/04 4:24 PM Page 2

From the Editor From the Executive Dean

Editorial Offices Marketing, Communication, and Publications College of Business Administration Florida International University 11200 S.W. 8th Street Ryder Business Building — Suite 310 Miami, Florida 33199-0001

Statement of Purpose The primary purpose of Business Accents, the College of Business Administration’s magazine, is Our first issue of Business Accents flexibility and relevance.You’ll read to keep our friends and supporters in the busi- has been a long time in the making— about some of the exciting research ness and academic communities, including our Security: alumni, informed about the business school and more than a year, in fact.We hope projects our faculty are pursuing— its progress in achieving its mission and vision. you’ll find some information of inter- research that helps us better under- It is a vehicle designed to enable and encourage the defining management est to you in the material we’ve stand how people and businesses can members of these communities to communicate included and that you’ll come away operate more effectively.You’ll get to and stay connected with the business school and with each other. with a broader appreciation for the know some of our student leaders issue of the 21st century College of Business Administration and to learn about what they are Editor: Sally M. Gallion and for what we are doing to fulfill accomplishing.You’ll discover ways in Graphic Designer: Aileen Solá Helping Business Step Up to the Challenge our educational mission. which you might want to become We’ve themed this issue around the involved with us—as individuals and Art Director: Sally M. Gallion subject of security—a serious one as organizations—by reading about Photographers: Richard Edward Homeland security has become a national priority. It is imperative that the College of Business Administration that all of us have been struggling to how some of them already are. And Kiko Ricote New security laws and regulations are having and will have a take a leadership role in helping businesses address the chal- understand from our own perspec- those of you who are alumni will find Staff profound impact on how business is conducted—across indus- lenges of complying with the new security mandates and in tives since 9/11. As our Executive out about how you can reconnect Writers: Sally M. Gallion tries and across the value chain. preparing our students to be effective managers in this new Dean, Joyce J. Elam, points out, securi- with each other and with your busi- Beverly Welber In international banking and financial services, for example, environment. Faculty members currently are engaged in ty also has become a most significant ness school. Contributors: Monique Catoggio the USA Patriot Act requires U.S.-based banks and financial serv- research projects to both understand this environment as well management issue in this relatively Together, we are building a strong Colleen Post ices institutions (broker dealers, mutual funds, insurance firms, as help business people comply effectively with the new regu- new century.Three of our feature sto- community.We want to continue to Marci Richardson and money-remitting services) and foreign institutions with lations. Some of their work is highlighted in this premier issue Barbara Ryan ries focus on this topic.Two involve build on what we already are—not of Business Accents. We are developing new case studies to be David Wernick offices in the U.S. to be more vigilant about knowing their cus- research in which our faculty are just a business school recognized tomers, monitoring their transactions, and reporting suspicious used in our academic programs that teach our students about engaged—one dealing with ways to world-wide for our expertise in inter- Administrative Deans activity to the federal government. best practices in addressing security issues. And, we are devel- help secure our borders, the other national business—but also one that Joyce J. Elam, Executive Dean of the College For organizations involved in international trade, security, oping new courses and programs in the security area. with the impact of new security meas- is on the move, that’s at the cutting rather than trade facilitation, has become the paramount con- With change comes opportunity. Our alumni are taking José de la Torre, Dean, ures on the cost of doing business, edge, that’s accelerating its pace Alvah H. Chapman, Jr., Graduate School of Business cern. Importers, accustomed to quick clearance of goods through advantage of this opportunity by providing information particularly for those firms operating towards excellence in serving you— customs at local airports and seaports, are facing more frequent technology products and services that protect the supply Clifford R. Perry, Associate Dean, in South Florida.The third profiles one our students, alumni, friends, support- and rigorous inspections, which in some cases have meant costly chain.You will read about one of these companies in this Academic Affairs & Undergraduate Programs of our alumni, whose work in the area ers and members of the business and delays and missed deliveries. Meanwhile, ocean and air carriers, issue—Guarded Networks, Inc.—which was founded by 1995 Donald Fair, Associate Dean, of information security provides academic communities we serve. Join shippers, consolidators, freight forwarders, customs brokers, and graduate Richard Dobrow. Budget and Administration another line of defense to financial us as we go forward. other service providers are grappling with a slew of new security Security will be the defining management issue of the 2000’s. and other institutions. We welcome your thoughts, com- Sally M. Gallion, Assistant Dean, mandates that will require new administrative procedures that More than ever, competitive advantage will accrue to those Marketing, Communication, But that’s not all you’ll find in these ments, and suggestions. And, thanks could significantly raise operating costs and divert cargo to for- organizations that can understand, and then adapt to, the rapid- Public Relations and Publications pages.You’ll learn about innovative for reading! eign ports or other modes of transportation. Healthcare institu- ly-changing regulatory and security environment. In the College Lynda Raheem, Assistant Dean, ways in which we are improving and tions and universities also are being affected by new immigra- of Business Administration, all of us recognize our responsibility, Undergraduate Advising delivering business education and Sally M. Gallion tion rules that make it more difficult for foreigners who want to through our research and teaching, to help people and organiza- responding to market demands for Editor use their services to enter the country. tions step up to this challenge.

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CBA 360 Around the College CBA 360 Around the College

Office of Professional Education leadership, management, marketing, pro- College has taken a proactive role in helping high-powered learning experiences is just ects significant growth—to the tune of 53 doors to students.The intense, year-long practices and teaches fessional development, project manage- them prepare for graduate business educa- one way the business school fulfills its com- percent over the next twenty years.When certificate program focuses on the latest “customer service.” ment (such as Advanced Professional tion by administering an Advanced Diploma mitment to lifelong learning and to helping Florida International University (FIU) trends in marketing, management, infor- It’s supply and demand—as the needs Certificate in Project Management), sales in Business Administration (ADBA) program. executives in the business community stay announced that a new, state-of-the-art satel- mation technology, and other business dis- of business professionals change, the and negotiation (including the This unique, supplementary program on the cutting edge of best practices in busi- lite facility in western Broward County would ciplines that are shaping the retail industry. College’s Office of Professional Education International Sales Professional Certificate targets talented international students ness leadership, strategy, and management. open for business in 2003, the College leapt The program concentrates on the (OPE) works to meet them. Under the program), and technology.The non- and potential graduate students whose “We listen to the business community to at the opportunity to offer programs there. seller/customer interface and includes spe- direction of the business development degree programs are offered on campus academic or experiential background has learn about pressing issues in the market- During the summer of 2003, classes deliv- cialized coursework, internship opportuni- “dynamic duo” of Grisell Sotolongo and and at business and government offices. not been in business. place and also work with our internal experts ered at the Pines Center were a hit. ties, individual advising and skills develop- Vince Daniels, OPE has revamped its pop- In addition to OPE’s open enrollment The ADBA program, which began in on possible topics,”said José de la Torre, Now students can take courses for the ment, and personal placement assistance. ular offerings and has introduced a wide courses, which are available to the general August 2003, is a cohort-based, thirty- dean of the Chapman Graduate School. BBA+ program or the Executive MBA (EMBA) To earn the certificate, students take variety of new training and certification public, OPE customizes programs for local credit-hour professional development What could be timelier than knowing five required courses, attend one seminar programs, adding to the College’s educa- and international companies, delivering program. Consisting of 5,000- and 6,000- how to handle the media? How to Manage or corporate tour, and complete a retail- tional offerings for working professionals. them, typically on site, on a contract basis. level courses, it has been designed as a the Media Effectively helps executives learn ing internship. “We are constantly responding to the For example, the project management • pre-MBA general business education how to handle the press—from a sole needs of the market in management and certification program was delivered to preparatory program for students reporter seeking an interview to a throng International Business Honors professional education,” Miami-Dade County senior-level manage- new to business courses or for busi- that appears during a crisis. Designed for program provides a borderless said Daniels, direc- ment and can be customized for other ness students who need a “boost”in professionals who either support official business school experience. tor of corporate customers. School principals of their GPAs for graduate admission spokespeople or serve that function, the U.S. News and World Report’s annual Miami-Dade County and employees of •“fourth year”program for interna- one-day, intensive session gives partici- ranking of U.S. colleges (2005) listed the Miami-Dade County and Miami Children’s tional students whose Bachelor's pants real-life experience, through inter- College’s undergraduate international Hospital are among the other clients for degree programs of three years often views with reporters, for example. business programs #9 in the country.This customized offerings from OPE. adversely affect their success in enter- Attendees also get insights from seasoned at the Pembroke Pines location. (Please see was welcome news, especially following as The Customized Sales Strategies training ing graduate programs journalists on how to establish an ongoing the articles on undergraduate programs it did a re-launching of the College’s seminars were delivered to Carrier Corpor- • stand-alone program that appeals to relationship with the press that can bene- for more information about technology- undergraduate International Business ation’s sales personnel in December, on site students who want a non-degree pro- fit their companies on a day-to-day basis. enabled collaborative instruction and how Honors program (IB Honors) directed by at Carrier’s office in Puerto Rico and to gram with the opportunity to incor- To help executives improve their com- BBA+ benefits working professionals.) Bob Hogner, associate professor of man- CityBank, Allplus Computer Systems Corp., porate practical training into their pany’s competitive position, the five-day In addition, the Master of Science in agement and international business and and others in the United States. learning experience. Strategic Market Orientation seminar Finance (MSF), a lock-step, eleven-course, an Honors College faculty fellow, Now that’s what we call customer “We’ve drawn students from around zeroes in on issues ranging from forging twelve-month cohort program, runs at the The IB Honors program, which invites service! the world—Europe, Asia, and North and strategic alliances to applying technology Pines Center from January to December. It talented undergraduates to “explore the South America—to this program,”Vince for business benefits. includes the Investment Track, consisting of possibilities,”pairs rigorous training in Advanced Diploma in Daniels said.“The Chapman Graduate A third offering, Strategic Human Resources three specialty courses. Students who opt business education and humanities with business development for OPE. Business Administration fills School will accept the general business for the Americas, may be available in the for the MSF at the Broward location may interdisciplinary and regional studies.The Courses are offered in two paths: open gap in business education. education preparatory program and the future and will capitalize on the College’s switch to the University Park location to take program accepts only thirty of the high- enrollment and custom. Because a large number of its students “fourth year” courses from students who strengths in helping business professionals the three specialty courses for the track in est-performing juniors into its ranks each “We provide open enrollment programs come from outside the United States, the complete it successfully and decide to maximize their opportunities in North and Financial Management, while students at year and candidates must gain admission to prepare participants for nationally and apply for graduate study.” South America.The five-day seminar has University Park can take Investment Track to both the Honors College and the busi- internationally-recognized certification According to Daniels, the office also is been designed to help companies align their courses at the Pines Center. ness school to participate. programs,” Daniels said.“In addition, each working with other graduate schools to human resource strategies and practices Selected students enjoy a month, we bring out new open enroll- ensure that they will accept the courses with their firms’strategic plans and enhance Undergraduate certificate in curriculum that is broad yet ment programs that enable attendees to for those students who may want to pur- their competitiveness in the hemisphere. retail management focuses on focused on the latest and obtain various Florida International sue a graduate business degree not “We can tailor-make other courses for latest industry trends. most complex topics in University (FIU) certifications.” offered by the College. companies to address their particular Responding to the most recent currents international business. At Faculty of the College, faculty members needs or present a more general version of in the consumer products and services the same time, their immer- from other local universities, and qualified Office of Executive Education the programs on campus,”de la Torre said. industry, the Certificate in Retail sion in regional studies business professionals and consultants conducts seminars Management Program, which is sponsored teaches them the impor- teach dozens of courses for working pro- for senior executives. Undergraduate and graduate by a grant from Burdines,The Florida tance of acknowledging fessionals in areas spanning accounting The Office of Executive Education coordi- programs now offered at Store®, is now under the direction of the cultural, political, and finance (including CERTIFIED FINAN- nates executive education programs, semi- Pines Center. Marketing Instructor Tim Dugan, a former and social contexts CIAL PLANNER™ Certification Professional nars, and courses offered through the South Florida has a population boom on entrepreneurial retailer himself, who has of international Education program), human resources, Chapman Graduate School. Providing these its hands. Broward County, especially, proj- “set up shop”and is opening retailing business today.

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CBA 360 Around the College CBA 360 Around the College < Chapman Graduate School Updates > < Chapman Graduate School Updates >

Graduate students Specialized Master’s degree The program plans to bring in fifty stu- The school’s roster of MBA pro- the College exports Master’s capitalize on international trips. programs afford new options. dents annually going forward. grams are its twelve-month, full-time degrees to several other countries The Chapman Graduate School of Students in the International MBA pro- The School of Accounting redesigned The curriculum focuses on internation- International MBA, its weekend through its Global Programs gram had summer class trips to Rome in the curriculum of its Master of Accounting al human resource management, on the Executive MBA, and its traditional office. From well-established offer- Business’ Office of Executive Education 2002 and Madrid in 2003. In this summer and converted it to a value-added pro- uses of information technology in human Evening MBA. Moreover, students can ings such as an International MBA program, students learn best practices in gram.The first cohort of students graduat- resource management, and on change earn dual degrees—combining an (IMBA) in Jamaica, to those under offers business while immersed in a vivid, inter- ed in the fall of 2003 after beginning the management. It also helps prepare partic- MBA with one of the specialized discussion, these opportunities national context. Coursework is paired program in the fall of 2002. Since then, a ipants for the most valued professional Master’s programs like a combination help students prepare to succeed Strategic Market Orientation with opportunities to meet with business second cohort has completed the degree certification exams: those of the Society MBA/Master of Science in Finance. in the global business arena. A fast-paced, marketing strategy seminar designed for people… with a little fun mixed in. and cohorts three and four are underway. for Human Resource Management’s Information on all of these pro- The programs generally require corporate executives, managers, and entrepreneurs. Participants in the Executive MBA pro- “Students are able to take the required Certification Institute. grams can be found at twelve to fourteen courses and gram, starting with the class that began in thirty credits beyond the Bachelor’s degree The MSHRM program is now being http://chapman.fiu.edu. include a variety of delivery Using INDUSTRAT, a world-renowned strategic business January 2004, will have a mandatory inter- as required by the State of Florida Board of offered in Kingston, Jamaica, as well, in methods to maximize resources. simulator, participants in this intensive five-day program national trip built into their curriculum. Accountancy to sit for the Certified Public collaboration with the University College Dual degree program “College faculty may have a will focus on: The inaugural required trip will be to Accountant (CPA) Exam,”said Delano Gray, of the Caribbean. draws in partner schools. residency in the country, after China. Especially valuable to students program manager. In addition to the Master of Accounting Thanks to a new dual degree pro- which, once they return to Miami, ¥ Applying innovative and strategic marketing interested in international business, these The program allows for concentrations and Master of Science in Management— gram, students in Latin America can students take technology- concepts and tools in a competitive setting trips are aimed at helping all of our in accounting information systems and in Human Resource Management programs, earn an MBA from their “home”insti- enabled, interactive coursework,” Executive MBA students gain a deeper accounting and assurance services. the Chapman Graduate School offers inno- tution and a Master of International said Flavia Iuspa, program man- ¥ Corporate positioning and branding understanding of business issues in the Also in the fall of 2002, the new Master vative, cohort-based specialized Master’s Business from the Chapman ager of the Global Programs ¥ New product and service introduction international arena. Such broadened of Science in Management—Human that include the Master of International Graduate School—just one way the office.“Faculty members from the awareness is of particular importance to Resource Management (MSHRM) was Business, the Master of Science in Finance, Chapman School has increased its partner institutions contribute to ¥ Effectively implementing marketing information our students because many of them will launched, with 28 students in the first the Master of Science in Management service to the Latin American market. the teaching as well.” and research continue their careers in South Florida— cohort. Nearly fifty students have gone Information Systems, and the Executive Signed agreements for the dual A sixth cohort got underway in an ever-growing global gateway. through the program or are currently in it. Master of Science in Taxation. degree program now exist between August 2004 of the Jamaica IMBA ¥ Licensing and the importance of strategic alliances the School and Universidad de San program, which began in 1999 and ¥ Sales forecasting and motivation REGISTER FOR THE OFFICE OF PROFESSIONAL EDUCATION’S Andrés, Argentina; COPPEAD, Brazil; which takes place at the University Universidad Católica de Chile, Chile; College of the Caribbean (UCC). A The next Strategic Market Orientation takes place Universidad de Los Andes, second cohort of the IMBA at November 8 - 12, 2004, at Florida International Advanced Management Universidad del Norte (UniNorte), Universidad Iberoamerica (UNIBE) University s University Park campus in Miami. Colombia; Anahuac, México; ORT, in Santa Domingo, Dominican Professional Certificate Program Uruguay; and IESA,Venezuela. It will Republic also started in August For more information, contact the Office of This program provides a practical foundation in current business theory and practices in an intensive, 12-week format. take students two years to com- 2004.This eighteen-month pro- Executive Education at 305-348-4244, Through case studies, lectures, problem-solving exercises, and interactive class sessions, the program gives you a plete the two degrees, after which gram was launched in March 2003. e-mail [email protected] or visit framework of knowledge for making informed business decisions on issues affecting organizations today. they will have the opportunity to A new Master of Science in work in the United States for an Management—Human Resource http://execed.fiu.edu. Who should attend? • Experienced managers who need a solid foundation in current business theory and practices additional year through the Management, with a strong focus • Technical professionals moving into management positions who need more management “know-how” Optional Training Program. on international human relations • Managers looking to advance their careers by becoming more knowledgeable in a variety of functional areas In addition, the School is continu- management, began in July 2004 • Those who need to broaden their understanding of how functional areas within a business interrelate ing to explore other creative oppor- at UCC. • Professionals or business graduates who need to update their business skills and education tunities with partner institutions. The office also is moving When is it offered? Saturdays, 9:00 a.m. - 4:00 p.m., January 29 - April 23, 2005 “We are discussing collaborative ahead with the establishment of initiatives at both the Master’s and a Master of Science and

For additional information, contact: Ph.D. levels as well possible faculty Information Systems (MSIS) exchanges,”said José de la Torre, cohort in Greece. Office of Professional Education College of Business Administration Chapman School dean. “A private organization in Florida International University Greece that promotes education 11200 S. W. 8th Street—MARC 270 OFFICE OF PROFESSIONAL EDUCATION was interested in the MSIS,” Iuspa Miami, Florida 33199 Global programs reach Telephone: (305) 348-4217 beyond Miami. said.“We have worked out the Fax: (305) 348-3628 To help fulfill its commitment to details, and we plan to start the Email: [email protected] Website: http://ope.fiu.edu COLLEGE OF BUSINESS ADMINISTRATION international business education, first cohort in October 2004.”

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CBA 360 Around the College CBA 360 Around the College < Chapman Graduate School Updates >< News from our Centers of Excellence >

Customized programs meet Ph.D. program “Any business school that wants to Diploma in Fraud Examination Geared for working professionals, the to establish a five-day executive program one-of-a-kind needs. draws top students. publish or conduct research needs a meets pressing need in new courses take place Friday night and all day about how to invest in South Florida. A customized Master of Business Business schools across the Americas Ph.D. program,” he said.“Top-notch facul- corporate environment. Saturday every second weekend for four “We will market this program globally, Administration degree for managers in need professors, a deficit the Chapman ty will continue to be attracted to us With the breakdown of accounting months. CAATS plans to run the program with a focus on Latin American and U.S. Miami-Dade County (MBA-MDC) was Graduate School hopes to help alleviate when they know they’ll have access to practices continuing to attract public every four months. Students earn eighty investors,” Zdanowicz said. designed this year to meet their unique by turning out more students with doc- good doctoral students.” attention, accountants and other busi- continuing professional education (CPE) The Institute also is planning a two-day educational needs as identified by the torates.The group of Ph.D. candidates In addition, he said these graduate stu- ness professionals must be able to spot credits. In addition, the program helps academic conference on real estate issues. County’s leaders. Based on the Chapman starting their program this coming fall dents can lend brain power and time to and discourage fraud. The new Diploma them prepare for a career as a CFE, Slated for Spring 2005, the conference will School’s prestigious Executive MBA will include approximately twenty new new projects, which will stimulate in Fraud Examination program, offered though it does not focus on preparing focus on cutting-edge real estate issues program, the MBA for Public Managers students, who will be joining those research and enhance the business through the College’s Center for them for the CFE exam. and is expected to draw top real estate requires students to complete fifteen already in various stages of completing school’s and the University’s reputation. Accounting, Auditing, and Tax Studies academics from around the country. courses and attend a series of three their degree. Over time, the College The Chapman School is reaching out, (CAATS), equips them to do just that. It Jerome Bain Real In other news from the Institute: professional development seminars wants to support a pool of fifty to sixty especially in Latin America, by offering to covers such topics as interviewing, col- Estate Institute expands • Students who complete the Real selected by the group to match their Ph.D. students. train Ph.D.s from partner universities. lecting data, handling evidence, dealing offerings and staff. Estate Principles and Real Estate Law needs or interests. According to José de la Torre, “Our target group in this outreach effort with computer records, testifying, and Students have been able to obtain their courses will be able to sit for Florida’s Students enrolled in the MBA-MDC will Chapman Graduate School dean, the is young academics in other universities working with settlements. Bachelor of Business Administration with Real Estate Salesperson License exam have the option of taking at least two elective business school is particularly well suited who need to advance their careers by “Traditionally, accountants have not a major in real estate for several years without having to declare a real courses in fields related to public administra- to address a specific challenge beyond acquiring a Ph.D.,”said Ronald Lee, faculty been trained in this area,” said Dana now.The Jerome Bain Real Estate Institute estate major.This new opportunity tion,social welfare,and international relations. the general shortage of Ph.D.s: the director for the Ph.D. program.“The School Forgione, director of the School of offers the major—with a five-course core comes as a result of the Florida Real They’ll also have the opportunity to specialize dearth of minority faculty. will collaborate with their home universities Accounting, one of its two fraud examin- curriculum plus electives—through the Estate Commission’s approval of the in a field such as accounting,finance,or “We are in a privileged position to by sharing financial support and will ers and a Regent Emeritus of Certified College’s Department of Finance. two courses.The Florida’s Real Estate human resource management and obtain a supply distinguished minority faculty ensure flexibility through the use of dis- Fraud Examiners (CFE). To enhance the major and build a mas- Salesperson License is required for a certificate verifying their participation. members,” he said. tance learning technology.” “The Sarbanes-Oxley Act of 2002 estab- ter’s program, the Institute has recruited person to provide real estate services. The first cohort began in August 2004 Increasing the number of admitted Ph.D. Negotiations for such collaborative pro- lishes higher standards of accountability new full-time faculty. Randy Anderson has • Also, the Real Estate Student with classes taking place Friday evenings students also will draw faculty to Florida grams are underway with universities in and responsibility, he said.“As fraud joined the College as a Ryder Eminent Association and the Real Estate and Saturday mornings. International University (FIU), he said. Peru, Chile, Mexico, and Brazil. remains a problem in insurance, banking, Scholar and professor of Real Alumni Association, headed by Paul healthcare, and the government as well Estate/Finance. He will work closely with Jones of Pyramid Realty Group, Inc., as in business, accountants with expertise John Zdanowicz, director of the Institute, offer two ways for current and former The Jerome Bain Real Estate Institute in fraud examina- to develop all of its activities. students to stay involved with the tion will have an “Dr. Anderson and I will be focusing on Institute. Another way: financial con- proudly welcomes important role three key areas—the undergraduate cur- tributions. Randy I. Anderson to play.” riculum, the graduate program, and a real “Dr. Anderson and I will become very estate professional development pro- active in soliciting external funding to Ryder Eminent Scholar gram,” Zdanowicz said. help underwrite the activities of the Real and Professor of Real Estate and Finance One aspect of the development of the Estate Institute,” Zdanowicz said. undergraduate curriculum involves allow- ing real estate majors to take electives in Opportunities abound Dr. Anderson has joined the Jerome Bain Real Estate Institute in the College of Business related areas such as building construction, through CIBER. Administration as the Ryder Eminent Scholar and Professor of Real Estate and Finance. architecture, and public administration. The Center for International Business Anderson is the executive director of the American Real Estate Society and co-editor of both the “The idea is to develop a synergistic Education and Research (CIBER), funded Journal of Real Estate Literature and the Journal of Real Estate Portfolio Management. He was the curriculum among colleges at FIU,” by a grant from the U. S. Department of Chief Economist and Director of Research at the Marcus and Millichap Holding Company and also Zdanowicz said.“Through cooperative Education and also housed in the served as the Vice President of Investment Research at Prudential Real Estate Investors. course offerings, students in each of College, provides faculty and students a these majors will be able to take electives wide array of exciting enrichment pro- Anderson has published more than 40 academic articles which have given him repre- For more information in the others.” grams that take place both in South sentation in every major real estate publication and recognition as one of the nation’s please call (305) 348-2771. leading real estate researchers. He has been a distinguished lecturer at Harvard On the graduate level, plans are under- Florida and around the world. University and Johns Hopkins University. Anderson received his doctorate in finance way to offer a graduate course on real In August, CIBER launched “Anti-Money OFFICE OF PROFESSIONAL EDUCATION from the University of Alabama. estate investment and valuation and to Laundering,”which combined a two-day Dr. Anderson will be offering a new graduate course, REE 6305 “Advanced Real develop a Master of Science in Real Estate. seminar in Miami and a four-day session in Estate and Valuation” during the Fall 2004 semester. As their third collaborative commit- Panama. More than a dozen organizations COLLEGE OF BUSINESS ADMINISTRATION ment, Anderson and Zdanowicz will work from the two countries contributed their

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CBA 360 Around the College CBA 360 Around the College < News from our Centers of Excellence > < News from our Centers of Excellence >

expertise, including the Florida International Approach brings Spanish professors Bankers Association, U.S. Department of from across the globe to Spain for a RANKINGS BOLSTER COLLEGE’S Justice and Drug Enforcement Agency, and week-long workshop. Attendees acquire REPUTATION FOR EXCELLENCE IN the Association of Certified Anti-Money background on business terminology, INTERNATIONAL BUSINESS Laundering Specialists. the method for teaching Spanish for Two opportunities were available for business, and information about the • U.S. News & World Report’s “America’s Best faculty members and others in the com- business world in Spain and its relation- Colleges 2005” listed our undergraduate munity who wanted to learn or improve ship to the European Union. This year’s international business program as the 9th their Spanish.The Fourth Annual Spanish program—offered by CIBER and best in the U.S.We’re in good company— Language and Cultural Immersion pro- Universidad Nacional de Educacion a other schools in the Top 10 include Buenos Aires, Argentina gram in Peru in July targeted those inter- Distancia (UNED)—took place in Avila. Wharton, University of California-Berkeley, ested in learning Spanish for business. A A consortium of schools collaborates to national economic reforms and adjust- University of South Carolina—Columbia, and month-long session helped people gain present the annual Professional ments to regional and country-specific New York University. No other Florida the communication skills they need to Development in International Business business practices. Meetings with busi- schools made the list. function in professional, academic, and (PDIB) Mercosur. Designed for U.S. busi- ness faculty from leading academic insti- • Earlier this year, U.S. News & World Report’s business situations and included lectures, ness professionals and faculty, the pro- tutions, business executives from multi- America’s Best Graduate Schools 2005 rated discussions, visits to local companies, and gram aims to raise awareness about the national companies, and government our school among the Top 25 business seminars detailing the economic and polit- social, political, economic, and business officials, along with cultural events and schools in the U.S. for excellence interna- ical history of Latin America. CIBER cooper- environments that exist in South America. city tours, round out the experience. tional business—again, the only Florida ates with the Escuela de Administración de The 2004 program, which took place in Host or contributing institutions school on the list. Others in the Top 25 Negocios para Graduados (ESAN), a non- Brazil, Argentina, and Chile and which is include Brazil: EAESP (Escola de included Thunderbird,Wharton, Columbia, profit private Peruvian institution in Lima, the eighth annual trip, is offered by the Administração de Empresas de São Paulo) Harvard, and Duke. to offer the program. Mercosur CIBER Consortium of FGV (Fundação Getulio Vargas); Joining forces with the Latin American and practices in Greece, Bulgaria, The Fifth Annual Spanish Language During the two-week PDIB, partici- Argentina: IAE Escuela de Dirección y and Caribbean Center (LACC), and the Germany, Japan, and Rome.This year • In BusinessWeek’s most recent (2002) rank- Faculty Development Program, titled pants explore a wide range of topics that Negocios, Universidad Austral; and Chile: Greater Miami Chamber of Commerce’s brings them the chance to travel and ing of business schools, we made the third Teaching Spanish for Business: A Global affect business opportunities, from Universidad Nacional de Chile. International Services Network, CIBER learn in Central Europe (Munich,Vaduz, tier group along with schools like Fordham, organized the 2003 Western Hemisphere Benice, and Ljubljana); Paris; Japan (Tokyo American, George Washington, Rutgers, Business Outlook Conference. Nearly fifty and Kyoto) and Hong Kong; and Spain, an Tulane, and others. leaders from the private and public sectors annual event, with stops in Madrid, • Hispanic Business has ranked us among the and a number of U.S. Department of Granada, Cordoba, and Salamanca. Top 25 business schools for Hispanics every Commerce’s Senior Commercial Officers “Study abroad programs are a neces- year since 1998, and Hispanic Trends, which (SCOs) held two days of interchanges on sary part of business programs, enabling just started its rankings in 2003, also listed topics related to the business climate in students to study while they interact us in the Top 25. the Americas. More than a dozen Florida with different cultures and under condi- agencies, associations, and councils tions that will stretch what they learn in • For three years running, America Economia involved with trade and business develop- their courses,” said Randall Martin, lec- has ranked us among the top 50 interna- ment collaborated on the conference, an turer, Management and International tional business schools in the world for Latin annual event held in concert with the U.S. Business, who leads many of the trips. American business students Department of Commerce. According to Martin,“Our goal is to • We’re in the top 10 among AACSB offer safe learning surroundings and to International-accredited business schools in Study abroad options reinforce create new and lasting relationships the number of students we graduate annu- the College’s emphasis on among our students—as a group and as ally and we offer the 6th largest part-time international business. representatives of the College.” undergraduate program and 8th largest CIBER coordinates a number of short In addition to the short-term sessions, part-time MBA program among this group. trips for students—ten or fourteen days on students also can spend a semester in • The College ranks number one in the U. S. average—to far-flung locations. Participants Canada, England, Finland, France, Mexico, in awarding undergraduate and graduate take coursework in management before, or Spain. The Department of Education business degrees to Hispanics (Black Issues during, and after the excursions, and while provides scholarship support for these in Higher Education, 2002; Hispanic Outlook in there, visit company sites. more extensive international study trips Higher Education Magazine, 2004). In 2003, students studied technological, through the Fund for the Improvement political, economic, and cultural customs of Post Secondary Education (FIPSE).

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On the Faculty Front On the Faculty Front LEVERAGING HUMAN CAPITAL:

College continues to attract top faculty. the most prolific accounting academic in 1992. In addition, he BOOKS was Radcliffe Killam Distinguished Professor at Texas A&M Joey George, Dinesh Batra, Joseph Valacich, and Jeffrey Hoffer, International University and a Citibank Scholar while earning his Object-Oriented Systems Analysis and Design. (Upper Saddle River, N.J.: Prentice Hall, 2003) MBA at the Indian Institute of Management. He also held a National Merit Scholarship, given by the government of India. Irma Becerra-Fernandez, Avelino Gonzalez, and Rajiv Sabherwal, Knowledge Management: Challenges, Solutions, and Technologies. The excellence of a business school can be evaluated in part by the quality of the faculty it With a specialization in information systems and accounting, (Upper Saddle River, N.J.: Prentice Hall, 2004) attracts. The College of Business Administration is no exception. We consistently work to bring Rama has an impressive record as well. Before joining the prominent scholars to our roster, and since the summer of 2002, we have added an impressive College’s faculty, she taught at Bentley College, the University of A second edition of Mary Ann Von Glinow’s Organizational Behavior: Emerging Realities for the Workplace Revolution was published last group to further strengthen our well-deserved reputation for expertise in international business, Massachusetts, Dartmouth, and Texas A&M International year. (New York: Mc-Graw Hill, 2003) Co-authored with Steven entrepreneurship, and the strategic uses of information technology. University. From 1999-2002, she held the distinguished position Lattimore McShane, the book originally was published in 1999. These faculty appointments include José R. de la Torre as Byron Harless Eminent Scholar in of “Engaged Scholar,” selected by Campus Compact (a service- Management Development and Dean of the Alvah H. Chapman, Jr., Graduate School of Business; learning award funded by the Pew Charitable Trust). She also has Ronald M. Lee as Ryder Eminent Scholar in Logistics and Information Systems; David Weinstein as chaired committees on teaching and learning topics with the BOOK CHAPTERS/CONFERENCE PROCEEDINGS Andrew M. McCosh,“E-education as E-commerce. Delivering Financial Visiting Ryder Eminent Scholar in Marketing; and Alan L. Carsrud as Clinical Professor of American Accounting Association. Decision Support System Understanding,”in Adam F., Brezillon P., Entrepreneurship (jointly appointed to the Colleges of Business Administration and Engineering). Raghu and Rama live in Weston, Florida with their two sons. Humphreys P., and Pomerol J., eds., Decision Making and Decision In the fall of 2003, we welcomed ten new faculty members—four senior scholars and six jun- Support in the Internet Age. (Cork, Ireland: Oak Tree Press, 2002). ior scholars—who were recruited to support and enhance our mission and vision in critical areas. Sumit K. Kundu Duane Truex, Emmanuel Monod, and Richard Baskerville,“The They represent a valuable addition to our growing stature in several of the most in-demand fields (Ph.D. in International Business, Discourse of Large Scale Organizational Transformation:The of business—international business, technological innovation and marketing, financial world Rutgers University) Associate Professor of Reengineering of IBM 1989-1994,” in Discourse Theory in IS markets,accounting information systems,and others.With this added intellectual capital,we con- Management and International Business Research—Global and Organizational Discourse about Information tinue to make strides toward becoming a premier business school for the Americas and beyond. For several years now, Sumit Kundu has Technology, IFIP TC8/WG8.2 Working Conference on Global and Organizational Discourse about Information Technology, We are pleased to have these new faculty members on board and look forward to their contri- been touting the benefits of relationship- December 12-14, 2002, Barcelona, Spain. IFIP Conference butions. Here’s a snapshot of their achievements and interests. building to corporate CEOs and college Proceedings. Eleanor Wynn, Edgar A.Whitley, Michael D. Myers, and students alike. Janice I. DeGross, eds. (Berlin: Kluwer Press, 2002), pp. 249-272. “It’s how to do business on the global playing field,” said this Michael Prietula tigious business schools in Mexico (ITAM and ITESM), in the Indian-born scholar.The message to both groups is the same: (Ph.D. in Information Systems, University of United States (Stanford, Harvard,Yale), and in the United “Focus on relationship-building strategies to see results.” ARTICLES IN PREMIER JOURNALS Irma Becerra-Fernandez and Rajiv Sabherwal,“An Empirical Study of Minnesota) Kingdom (Oxford). He continues to hold affiliated faculty mem- Kundu is an expert in the internationalization of service indus- the Effect of Knowledge Management Processes at Individual, Group, Ryder Eminent Scholar, jointly appointed to bership at Carnegie Mellon University and at ITAM. tries, theories of multinational enterprises and global strategic and Organizational Levels,”Decision Sciences 34.2 (2003): 225-260. the School of Accounting and the alliances, international entrepreneurship, and emerging multina- Peter Dickson, Ronald Rust, and Christine Moorman,“Getting Department of Decision Sciences and Kannan Raghunandan tionals. He has published in the Journal of International Business Return on Quality: Revenue Expansion, Cost Reduction, or Both?” Information Systems (Ph.D. in Business Administration, University Studies,Management International Review,Journal of Business Journal of Marketing 66.4 (2002): 7-24. He’s the newest in the College’s lineup of Iowa) Professor of Accounting Research,Journal of International Management,Journal of Farok J. Contractor, Sumit K. Kundu, and Chin-Chun Hsu,“A Three- of Eminent Scholars, wearing two hats as a renowned expert in International Marketing, and Journal of Small Business Economics. Stage Theory of International Expansion:The Link between accounting and in decision sciences and information systems. Dasaratha Rama For this scholar of international business, the “bottom line” Multinationality and Performance on the Service Sector,” Journal of Author of five books on computational organization theory (Ph.D. in Business Administration, University always has been teaching. So far, Kundu has taught internation- International Business Studies 34.1 (January 2003): 5-18. and the use of systems technology in business, Michael of Iowa) Professor of Decision Sciences and al business to students in China, Thailand, Spain, India, and the Nitish Singh and Sumit K. Kundu,“Explaining the Growth of E- Prietula is widely published in respected journals in his field, Information Systems United States, and he’s consulted to executives of multination- Commerce Corporations (Eccs): An Extension and Application of including Organizational Science, MIS Quarterly, and Information Kannan Raghunandan and Dasaratha als around the world. He’s the perfect candidate to lead our the Eclectic Paradigm,” Journal of International Business Studies 33.4 (December 2002): 679-697. Systems Research. He also has published articles about business Rama insist that you call them “Raghu”and Executive MBA students on their international trip in 2005. But, systems in journals such as the Journal of Personality and Social “Rama.”They also made names for themselves for now, he calls Miami home. Walfried M. Lassar, Leslie J.Vermillion, and Robert D.Winsor,“The Psychology and the Journal of Experimental Social Psychology. as publishing power players in academe Hunt-Vitell General Theory of Marketing Ethics: Can It Enhance Our Understanding of Principal-Agent Relationships in Channels of Currently, Prietula is the recipient of a $180,000 funding when they were doctoral students.These mar- Anthony D. Miyazaki Distribution?” Journal of Business Ethics 41.3 (2002): 267-285. award from the National Science Foundation for a research ried, Indian-born scholars graduated together (Ph.D. in Marketing, Paul Miniard and Michael J. Barone,“Mood and Brand Extension project called “Integrating Models of Trust, Gossip, and Emotion from the University of Iowa in 1990. Both University of South Carolina) Judgments: Asymmetric Effects for Desirable versus Undesirable for Artificial Agents.” He already has held faculty appointments earned tenure and the rank of professor with- Assistant Professor of Marketing Brands,” Journal of Consumer Psychology 12.4 (2002): 386-400. at Emory University, Warrington College of Business and Fischer in eight years of completing their doctoral Anthony Miyazaki has been quoted in the David E. Sprott and Anthony D. Miyazaki,“Two Decades of School of Accounting (University of Florida), Johns Hopkins work; between them, they have authored more than 23 articles in local media as an expert on risky decision Contributions to Marketing and Public Policy: An Analysis of University, Dartmouth College, and the University of Minnesota. premier quality publications and nearly 40 in high-quality journals. making and state-sponsored lotteries.“What Research Published in Journal of Public Policy & Marketing,” Internationally respected, he has been invited to speak at pres- Raghu, who specializes in accounting and auditing, was named that translates to,”said the affable Miyazaki, Journal of Public Policy & Marketing 21.2 (Spring 2002): 105-116.

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On the Faculty Front On the Faculty Front LEVERAGING HUMAN CAPITAL

“is that every time the Lotto jackpot gets ‘up there,’ someone from Suchismita Mishra tions with customers, the mining of web log data, methods of the media calls me up and wants me to comment on why people (Ph.D. in Finance, University of Nebraska- building scalable e-business infrastructures, and database sys- ARTICLES IN PREMIER JOURNALS continuation buy tickets. It’s a no-brainer.” Lincoln) Assistant Professor of Finance tems and data management. Sherry Moss, Enzo Valenzi (ret.), and Bill Taggart,“Are You Hiding But, of course, he knows much more than that. He’s an expert in Before embarking on a career as a researcher, Dutta did sys- from Your Boss? The Development of a Taxonomy and Instrument price management and price perceptions, consumer behavior, Brice Dupoyet tems engineering and architecture work for private firms in to Assess the Feedback Management Behaviors of Good and Bad Performers,” Journal of Management 29.4 (2003): 487-510. online consumer privacy and e-commerce, corporate partnerships’ (Ph.D. in Finance and Business Economics, India, where he was born; in Europe; and in the United States. He effects on brand and image, the impact of technological innovation University of Washington-Seattle) Assistant also has tried his hand at a Silicon Valley technology start-up Mark DeFond, Kannan Raghunandan, and K.R. Subramanyam,“Do Non-audit Service Fees Impair Auditor Independence? Evidence on the consumer and seller, and public policy. Professor of Finance venture. He has used his entrepreneurial savvy to rise quickly from Going Concern Audit Opinions,” Journal of Accounting He’s been published in the Journal of Marketing,Journal of The Finance Department strengthened to a promising research career, publishing articles in journals Research 4.4 (September 2002): 1247-1274. Retailing, Journal of the Academy of Marketing Science, Journal of and diversified its portfolio in several key such as VLDB Journal, IEEE Internet Computing, Management Kannan Raghunandan,“Non-audit Services and Shareholder Product and Brand Management, Journal of Public Policy & areas by adding two promising young Science, and IEEE Transactions in Mobile Computing. He was a final- Ratification of Auditors,” Auditing: A Journal of Practice and Theory Marketing, Journal of Business Research, Journal of Consumer researchers to its team this year. ist in Penn State’s e-BRC Doctoral Proposal Award Competition. 22.1 (March 2003): 155-163. Affairs, Psychology and Marketing, and others. Most recently, Suchismita, or Suchi, Mishra, is a scholar So what does this hi-tech researcher and entrepreneur do for Juan Sanchez, Spector, P.E., Cooper, C. L., O’Driscoll, M., Sparks, K., et Miyazaki was Assistant Professor of Marketing at the University in corporate finance, financial markets fun? Dutta’s interests range from watching cricket to reading al.,“A Twenty-Four Nation/Province Study of Work Locus of Control, of Miami, where he earned 11 research awards between 1996 and institutions, and international Bengali novels. Well-Being, and Individualism: How Generalizable Are Western Work and 2001 and “Excellence in Teaching” awards in 1997 and 1998. finance. Brice Dupoyet also is a scholar in Findings?” Academy of Management Journal 45.2 (2002): 453-470. For more information on these individuals or on any of our It’s a career that’s come full circle for this experienced young corporate finance; he adds to the finance Bruce Seaton, John Tsalikis, and Petros Tomaras,“A New Perspective scholar: Paul Miniard, BMI Professor of Marketing in the College, team’s expertise in options and futures, financial theory and faculty experts, please visit our online Expert’s Guide at on Cross-Cultural Ethical Evaluations:The Use of Conjoint Analysis,” was Miyazaki’s dissertation advisor at the University of South analysis, and business and managerial economics. http://experts.fiu.edu. Journal of Business Ethics 35.4 (2002): 281-292. Carolina. Miyazaki lists competitive ballroom dancing as one of Mishra’s current interests are in the areas of asset pricing, mar- Krishnamurthy Surysekar, Ramji Balakrishnan, and K. his passions, and he’s the proud father of four daughters. ket microstructure, and corporate governance. Her dissertation UNIVERSITY RECOGNIZES COLLEGE’S Sivaramakrishnan,“Short-term Contracts, Long-term Actions and was based on incorporating the skewness preference in asset Information System Design,” The Journal of Accounting, Auditing and ‘FOUNDING PROFESSORS’ Finance. (Forthcoming 2004) Aya Chacar pricing models and investigating its effect in cases of major cor- Mary Ann Von Glinow, Debra L. Shapiro, and Jeanne Brett,“Can We (Ph.D. in Policy and Organization, porate events such as stock splits, mergers, earnings announce- On October 4, 2002, on the occasion of FIU’s 30th University of California at Los Angeles) ments, etc.This young, Indian-born scholar has already published Talk, and Should We?: Managing Emotional Conflict in Multicultural Anniversary, University President Modesto Maidique Teams,” Academy of Management Review. (Forthcoming 2004) Assistant Professor of Management two journal articles, both in the International Journal of Finance, and Provost Mark Rosenberg conferred the title of and International Business and a book chapter in a volume dedicated to regional financial Mary Ann Von Glinow, Debra L. Shapiro, Stacie A. Furst, and ‘Founding Professor’ on eight long-time faculty mem- Gretchen M. Spreitzer,“Transnational Teams in the Electronic Age: An expert in business and corporate markets. She likes to spend her free time experimenting with bers in the College who played a role “in the founding Are Team Identity and High Performance at Risk?” Journal of strategy, Aya Chacar’s areas of specializa- spices in Indian cuisine. of [FIU].” Organizational Behavior 23.4 (2002): 455-467. tion have been the pharmaceutical and At the University of Washington, Dupoyet studied the Mary Ann Von Glinow, Ellen A. Drost, and Mary B.Teagarden, utility industries. Her research has been published and praised Japanese Yen for his dissertation project, looking at the alterna- “Converging on IHRM Best Practices: Lessons Learned from a widely: she’s been “noticed” by the Academy of Management tive performance of currency option pricing models. He has sev- Globally-Distributed Consortium on Theory and Practice,” Human Gary Dessler Herman W. Dorsett Proceedings, which compiles a list of the best five percent of eral publications in progress and has earned industry experi- Resource Management Journal 41.1 (2002): 123-140. Mary Ann Von Management and Management and Glinow was guest editor of this issue of the publication. Her Guest papers published annually, and has had her work cited in the ence as a financial analyst, working in the division of International Business International Business Editor’s note appears on pages 3-4. Strategic Management Society’s annual “Best of the International Finance and Operations for prominent California Ph.D., City University Ed.D., Columbia University of New York Clark Wheatley, David Manry, and Samuel L.Tiras,“The Influence of Conference” list of edited books. wine distributor, E. & J. Gallo. A native of Lyon, in the Rhône- Rosalie C. Hallbauer Interim Auditor Reviews on the Association of Returns with A scholar and expert in international business, Chacar has Alpes region of France, Dupoyet prides himself on being a food Earnest Friday Accounting Earnings,” The Accounting Review 78.1 (2003): 251-274. some surprising ideas up her sleeve. In a recent article, Chacar and wine connoisseur. Management and Ph.D., University of Florida International Business Clark Wheatley, Samuel L. Tiras, and Daniel M. Bryan,“The analyzed the business of baseball to elucidate theories of F. Bruce Seaton Ph.D., University of Miami Interaction of Solvency with Liquidity and its Association with innovation and value creation. For instance, she argues that, for Kaushik Dutta Marketing Bankruptcy Emergence,” Journal of Business Finance & Accounting Jan B. Luytjes Ph.D.,Washington decades, Major League Baseball encountered little competition (Ph.D. in Information Technology 29.7&8 (2002): 935-965. from other sports, refusing to adopt most 20th-century inno- Management, Georgia Institute of Management and University International Business vations—night games and radio broadcasts, for example—and Technology) Assistant Professor of Decision Raul Moncarz Ph.D., University of Finance as a result lost the chance to create more value. However, lucki- Sciences and Information Systems Pennsylvania EDITORSHIPS ly for Marlins fans, MLB “woke up” in time to reverse its half- Kaushik Dutta is a young entrepreneur Ph.D., Florida State Mary Ann Von Glinow, Department Editor, Journal of International J.A.F. Nicholls University Business Studies century long ban on expansion teams, leading to the creation and scholar in information technology. Marketing of the team in the 1990s. Specializing in information technology D.B.A., Indiana University Kannan Raghunandan, Associate Editor, Auditing: A Journal of Born in Lebanon, Chacar most recently was assistant professor management at Georgia Institute of Technology’s Dupree Practice and Theory of Strategic and International Business at the London Business College of Management, he has expertise in e-commerce, the Dana Forgione, Managing Editor of Research in Healthcare Financial School. She is enjoying Miami and has settled into Coral Gables. use of technologies to support real-time, one-to-one interac- Management

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On the Faculty Front On the Faculty Front FACULTY RESEARCH HIGHLIGHTS

Dinesh Batra: problem properly, they talked about setting up a special interest He Said, She Said: What to Do PUBLICATION AWARDS Building a Base for Research in group within the Association for Information Systems (AIS).The When Managers and Employees Peter Dickson (Marketing) received the Marketing Science SIG would focus specifically on creating a framework and theo- Systems Analysis and Design Don’t See Eye to Eye Institute’s (MSI) Best Paper Award for his article,“Getting Returns Dinesh Batra has published a textbook— ries for studying systems analysis and design.The move would Giving and receiving feedback is an from Service Quality: Is the Conventional Wisdom Wrong?” Journal the first ever of its kind—entitled Object- entitle them to hold their symposium concurrently with a major important aspect of manager-employee of Marketing 66.4 (2002): 7-24. Co-authored with Ronald Rust and Oriented Systems Analysis and Design AIS conference, but there was a major hurdle: the AIS requires relations. But, it doesn’t always work well, Christine Moorman,“Getting Returns” previously appeared as a (Prentice-Hall, 2003).Teachers will use it that special interest groups have a minimum of 40 members. leading to what Sherry Moss and Juan “working paper” published by the MSI. Dickson and his colleagues in undergraduate and graduate courses in While trying to meet that requirement, Batra said the group Sanchez, College researchers in human demonstrated empirically that firms are much more successful systems analysis and design. decided to begin “developing core theories and frameworks that resource (HR) management, call “the feed- when they focus on improving service quality rather than on trying Systems analysis and design—the study of a business problem would facilitate the construction of a shared set of concepts for back gap.” And when it comes to address- to reduce costs and improve service quality at the same time. and the proposing of a technology-based solution for it—consti- research in systems analysis and design.” Essentially, they agreed ing such essential—and often thorny—HR Mary Ann Von Glinow received the Gold Book Award from the tutes an intrinsic part of learning in the management informa- to begin building a common theoretical language for systems challenges, the old adage,“Two heads are Ministry of Economic Affairs in Taiwan, ROC, in 2002, for tion systems (MIS) field.The reason is sim- analysis and design researchers. better than one,” is right on target. Organizational Learning Capability.That book has been translated ple: In “real world” business, the majority “We wanted to provide a challenge to They’re currently working together, for- into Spanish (Las Capacidades de Aprendizaje) and Chinese. of such systems—as many as four out of researchers in the United States while malizing the connections between their The December 2002 issue of OR/MS Today declared Florida five—fail. Consequently, MIS managers preparing ourselves to be better teachers individual research. A co-authored journal International University’s (FIU) Decision Science and Information who have an understanding of both the of systems analysis and design concepts,” article about their findings on the manager-employee feedback Systems (DSIS) faculty the seventh highest among IS/IT/OR depart- technical and managerial issues related to he said. gap was published in the February 2004 issue of Academy of ments in the United States based on their research productivity in creating and implementing effective The following year, the initial group Management Executive, and they hope to take their findings “live”as flagship INFORMS journals. information systems are in high demand. grew to 21 members. They reconvened well—in the form of a seminar or workshop. “All MIS programs have a course in sys- in Miami in April, 2003, for their second “People in the HR industry, managers, and employees all could tems analysis and design,” said Dinesh symposium entitled,“Systems Analysis benefit from taking a look at their feedback-seeking behavior,” Batra, associate professor of Decision and Design Research: Toward Core Moss said.“We think this makes the perfect topic for a one-day An associate professor in the department of Sciences and Information Systems.“But Theories and Frameworks.”This meet- workshop on human Management and International Business, Moss conducts not much is done in terms of research or ing was more formal: It was held over resource management,” training sessions on “Managing Diversity”and “Workplace theoretical investigation in this area.” a two-day period and consisted of Sanchez added. Violence”in several of the College’s certificate programs. In the 1980s, Sanchez, now a professor of Management According to Batra, who’s been with the thirteen presentations on topics and International Business, worked as a human resources College since 1989,“What little research ranging from empirical stud- evaluation specialist in Europe and in the United States. exists has focused on management issues ies and pedagogical issues His research on HR has captured awards from the rather than on theory. In addition, to the uses of systems International Personnel Management Association between 80 and 90 percent of the aca- analysis and design in and the International Society for Performance demic conferences on the subject are held in Europe.” organizations to possible theoretical Improvement.They both have received FIU’s Recognizing this gap, Batra has led the charge in research in frameworks for research to philosophy. “Teaching Incentive Plan”(TIP) award for systems design and analysis in North America. And he’s made In December, 2003, Batra and his excellent teaching performance. significant progress. hard-working colleagues got the He attended the December 2001 International Conference on news they had hoped and worked A call to an old friend provided the inspiration for Information Systems (ICIS), the “Mecca” of information technolo- for:The AIS council approved Moss’s collaborative efforts with Sanchez. Moss said gy (IT) and IS researchers worldwide, and participated in a spe- SIGSAND (Special Interest she had been researching and publishing for several cial interest group (SIG) focused on systems analysis and design. Group on Systems Analysis years on the ways that attributes of gender and lan- In March, 2002, he and two colleagues, Jeffrey Parsons of and Design). Batra will guage affect workplace behaviors.The work improved Memorial University of Newfoundland (Canada) and Ramesh serve as chairperson until her understanding of human factors in manager-employ- Venkataraman of Indiana University’s Kelley School of Business, elections take place at ee relationships. One day in 1991, she decided to phone called for a follow-up meeting in Miami, where 14 systems analy- the conference. a friend who worked for the State of Florida sis and design researchers met to consider the state of research Currently, the group is in Tallahassee. in this field. setting up the organi- “She told me that she was working from home because she “Because we still don’t have a core theory, we said to ourselves, zation, planning con- was hiding from her boss,” Moss recalled.“Evidently, she hadn’t ‘we must think like philosophers, then develop models,’” he ferences, and estab- finished some work on an important project.” explained. lishing links and por- The conversation prompted Moss to reflect on what hap- Another challenge the group in Miami discussed was the need tals, among many pens when employees and managers don’t communicate or to identify a critical mass of researchers, he said.To tackle the other tasks. don’t communicate well about work. She began looking at

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On the Faculty Front On the Faculty Front

feedback-seeking behavior in employees or, in this case, feed- Moss from the employee’s side of the equation, and Sanchez Accounting research affects viewed timely-reviewed earnings as more “credible.” Of greatest back-avoiding behavior. from the managerial side. SEC regulations. importance, they discovered that most firms did not disclose “What are the consequences to the manager-employee rela- Together, they have drawn conclusions about ways to close The Security and Exchange Commission whether or not their quarterly reports were timely-reviewed. tionship and to the organization when an employee avoids feed- the feedback gap.“In addition to giving reasons that account (SEC) has used conclusions reached in “Our evidence isn’t based on whether or not investors had back, or seeks it in the wrong way?” she asked. for the gap, we give a set of prescriptions for managers to fol- research by Clark Wheatley and two former some indication of ‘perceived credibility,’”Wheatley said.“Rather, Her questions and research resulted in the aptly titled article, low that might reduce it,” Moss explained. colleagues in the College of Business our evidence indicates that markets ‘learned’ which firms to trust “Are You Hiding From Your Boss? The Development of a Sanchez said that his research shows that “most managers Administration to justify new regulations. and which not to trust and that the amount of that trust was Taxonomy and Instrument to Assess the Feedback Management are not very skilled at giving feedback. In fact, when a manag- Under the old law, firms could have the higher for firms that had independent auditors review their quar- Behaviors of Good and Bad Performers,” which was published in er fails to give constructive criticism, or gives it in the wrong quarterly reports they file with the SEC reviewed prior to filing terly reports prior to SEC filing.” the premier journal, Journal of Management, in 2003. way, in one-third of those situations, they make things worse.” them (a timely review) or as part of the year-end audit (a retro- The research influenced the SEC in its decision to require all Meanwhile, on the other side of the hallway, Sanchez was Moss reported that “in 24 percent of cases, when someone spective review). Now, firms must have external auditors review firms to have their quarterly reports reviewed by an independ- working on similar notions. His research projects generally performs badly, he or she avoids interaction with his or her the quarterly financial statements before they are filed. ent auditor before filing them with the SEC. According to focus on measuring or assessing organizational HR practices— manager and the situation becomes unhealthy.” Wheatley and his colleagues, former College faculty members, Wheatley,“This requirement is expected to increase the overall studies in benchmarking practices, validity studies, and psycho- Combined, those statistics may reveal that more than half David Manry and Samuel Tiras, tested whether there was a credibility of the information contained in financial reports, to metrics, for example. He also has been studying stressors and the time, workplace relationships are not healthy, owing near- difference between the way securities markets enhance the efficiency of our capital markets, and to bolster strains in the workplace. For example, in 2002, he published ly equally to the behavior of the manager, the employee, or a treated the quarterly earnings of corpora- investor confidence.” “The Effects of Temporal Separation on the Relations between combination of the two. tions that filed timely or retrospec- The study is also significant because with it,Wheatley and his Self-Reported Work Stressors and Strains” in Organizational “In any given organization, there are manager-employee tive reviews.They found that colleagues accomplished what fewer than eight percent of aca- Research Methods. And, he was working on defining best HR relationships that don’t work properly,” said Moss. She and the securities markets demics in accounting have achieved:They published a paper, practices for managers. Sanchez offer a simple explanation:“It’s just human nature.” “The Influence of Interim Auditor Reviews on the Association of Following conversations Moss had with Sanchez, they And while they realize that their research can’t change human Returns with Earnings,” in The Accounting Review, considered by decided to work together since each had been researching in nature, their results might help to make the work week a little many to be the number one accounting journal in the world. the area of feedback-seeking behavior for several years— less stressful. Not only has Wheatley’s work had an impact on the govern- ment, but also, businesses facing bankruptcy will be well served HOW MANAGERS CAN IMPROVE by insights from his other major area of research: bankruptcy THE FEEDBACK PROCESS emergence. By examining firms before and after they file for bankruptcy, Wheatley,Tiras, and Daniel Bryan (SUNY-Buffalo) have gener- n Try to recognize your own biases before giving feedback. For ated a somewhat unorthodox view of the effect of an audi- example, are you more likely to blame your employee for tor’s “going-concern” opinion on the inevitability of a firm fil- poor performance rather than to look at the circumstances? ing for bankruptcy and on the condition in which that firm n Are you anything like one of the following three management might emerge from bankruptcy. types most prone to creating a feedback gap? “The ‘going concern’ opinion is given when the auditor • The conflict-avoider wants everyone to like him or her, expects that the firm will not survive as an entity beyond is uncomfortable with giving negative feedback, and twelve months,”Wheatley said.“Our conclusion, that the generally will wait too long to do so, thereby letting ‘going concern’ opinion provokes stakeholders to ‘stop the the problem worsen. bleeding now’ and thus enhances the probability that the firm will, indeed, survive as an operating entity, contradicts the audi- • The micro-manager is overly-critical and his or her need to control everything suppresses the autonomy of employees, tor’s expectation.” who may stop thinking and caring about their work, which The researchers’ conjecture, supported by their evidence, is can strain the relationship. that the longer that managers of a distressed firm fail to ask for court intervention (Chapter 11 bankruptcy), the greater the likeli- • The zero-tolerance manager intimidates employees and hood that they will continue to squander the assets of the firm, “blows up” in response to their failures. Since employees and ultimately cause the entity’s liquidation. Conversely, man- know this, they avoid giving the manager any bad news. agers who file for bankruptcy (Chapter 11 reorganization) have n Try to reduce the psychological or physical distance between the opportunity to reorganize their operations in a way that yourself and your employees by being aware of situational enhances the probability of their survival. constraints that may affect their job performance. The paper,“The Interaction of Solvency with Liquidity and its n Avoid making the giving of feedback a personal matter. Association with Bankruptcy Emergence,” was published in a 2002 issue of the Journal of Business Finance & Accounting.

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Focus on Students Focus on Students

BUSINESS STUDENTS BUSINESS STUDENTS make leadership a Priority. make leadership a Priority. Samir Qureshi, 21, looks frantically students who assumed leadership roles Yahaira Hernandez, shown to the nation the dynamism and chapters. Xi Sigma Chapter at FIU celebrated Master of Accounting degree and sit for around his bedroom floor trying to find in the College’s student organizations Co-President high caliber of its students.The first was its 10th anniversary on June 27, 2003. the CPA exam.Then, work with the fifth his finance book so he can start heading and who serve or served on the College’s Status: Junior the 2003 Johnson & Johnson Case Study largest public accounting firm, Grant to campus. Already, he has finished a mid- Business Student Council. As members of Major: Marketing Competition, in which the FIU AA won first John Singh, President Thornton, as an assurance agent here in term business law paper, run four miles, that council, they communicate student Future Plans: Attend place at the local level. Next, the organiza- Status: Senior South Florida law school and study tion participated in the 2003 national com- Major: Management Honors: National Accounting Honors and read half The Wall Street Journal while concerns to the Executive Dean and her real estate law petition at Johnson & Johnson’s headquar- Information Systems Society eating a bowl of Shredded Wheat, but if administrative staff, ensure their organi- Memberships: ters in New Jersey, placing second in the and Management Memberships: FIU Accounting he doesn’t hurry, he’ll be late to class. It’s zation’s members are involved in the life Student Support nation. In 2004, the FIU AA team first place Future Plans: Attain a Association, Internal Revenue Service’s another typical day in his busy life. of the College, convey important mes- Services, Hispanic Business Association in both the local and the national competi- management position Volunteer Income Tax Assistance program Despite Qureshi’s hectic schedule, he still sages to the student body, and work with Employment: Marketing Project tions. Students also participated in a KPMG in a global corporation Employment: Graduate Assistant for FIU’s finds time to devote to leadership. He College administrators to plan student- Manager for an Internet retail company, Case Study Competition, winning third Honors: Collegiate School of Accounting serves as president of FIU’s Accounting focused, College-wide events like the 8B8 USA, Inc. place at the recent ALPFA convention. Leadership Development Program Association, controller of the Student International Biz Fest. (CLDP) graduate FINANCIAL MANAGEMENT ASSOCIATION Government Association, and vice chairper- Thanks to their enthusiasm and consider- BETA GAMMA SIGMA Samir Qureshi, Memberships: Tau Kappa Epsilon Established in 1970, the Financial son of the Student Organizations’ Council. able talent, the lives of all students in the Beta Gamma Sigma’s mission is to President Employment: Desk Assistant, FIU Housing Management Association (FMA) is a glob- Status: Senior and Residential Life “The days I don’t plan, I don’t get every- College continue to be enriched. encourage and honor academic achieve- al organization whose purpose is to devel- Major: Finance thing in that I need to,”he said. ment in the study of business, and person- op and disseminate knowledge about Future Plans: Work for BETA ALPHA PSI financial decision making. FIU’s FMA And while Qureshi suggested that a Student Leader and al and professional excellence in the prac- tice of business. Beta Gamma Sigma has a Fortune 500 company, Beta Alpha Psi is a national scholastic Chapter recently attained national-level class in time management will help any Association Snapshots beginning as a financial and professional fraternity for financial Gold Membership status. student, he also knows a person has to inducted more than 480,000 outstanding AMERICAN MARKETING ASSOCIATION students into membership since its found- analyst and working my information professionals. Founded in want to accomplish his or her goals badly Founded in 1937, the American ing in 1913. Since the College of Business way up to manage- 1919, there are nearly 230 chapters on col- Derek Nembhard, enough to make time to reach them. Marketing Association is the world’s Administration re-activated its Chapter in ment, eventually becoming a CEO or CFO lege and university campuses with over President “It is a matter of using your time wisely largest and most comprehensive profes- 2002, it has inducted nearly 200 students. Honors: Who’s Who in American Colleges 200,000 members initiated since the frater- Status: Senior and making your priorities crystal clear,” sional society of marketers, consisting of and Universities 2000-2003; Outstanding nity’s foundation. At the Annual Meeting in Major: Finance he explained.“The key, however, is not pri- more than 45,000 worldwide members in Yvette M. Hernandez, Student Life Award (Sophomore Honolulu, Hawaii, on July 31, 2003, FIU’s Future Plans: Work in Leadership), 2002 oritizing your schedule, but scheduling 92 countries and 300 chapters throughout President Beta Alpha Psi Chapter was awarded the the financial services Memberships: President of Student your priorities.” North America. At last year’s International Status: Senior “Distinguished Chapter Award,”gaining industry, earn a CFA, Major: Accounting and Organizations Council national recognition. Scheduling those priorities is a chal- Collegiate Conference in Orlando, the FIU earn an MBA at one of chapter won three awards—Outstanding International Business Employment: Student Assistant, Campus Life the top 50 business lenge faced by thousands of students Chapter Planning and Outstanding Future Plans: Pursue Pablo D. Bravo, schools each semester. Membership Activities (2001-2002) and an MBA and sit for the ALPHA KAPPA PSI President Honors: Dean’s List “Prime time television is probably my Outstanding Regional Chapter (2002- CPA exam Alpha Kappa Psi (AKPsi) is America’s first Status: Graduated Membership: Association of Financial biggest time trap during the week,” said 2003)—all of which placed it among the Honors: 3.94 GPA; professional business fraternity. Founded Spring 2003 Professionals Yahaira Hernandez, 23, American Market- top ten chapters in the country. member of the FIU team in the Association October 5, 1904 at New York University, AKPsi Major: Accounting Employment: Vice President of Finance, ing Association co-president.“It really of Latino Professionals in Finance and now has more than 230 college and alumni Future Plans: Pursue a Total Development Concepts International helps me unwind after a long, hectic day, Joel Gandara, Accounting (ALPFA) KPMG Case Study but I know I should be studying instead.” Co-President and Competition and won 2nd place; on the Pablo Bravo, 24, former president of Honors Chairperson Accounting Association team for the ACCOUNTING STUDENTS WIN AICPA MEDALS. Johnson & Johnson Case Study Competition Beta Alpha Psi, looks at setting priorities Status: Senior Major: International Memberships: National Society of Another graduate of the School of Perez joins rank with seven other College ’01) in May 2001; and Jose Miguel Iglesias from a different perspective.“I figure that Relations Collegiate Scholars, Golden Key, Phi Kappa Accounting was recognized this year in graduates who have met with phenome- (MST ’03) in November 2001. CEOs of companies have to handle a lot Minor: Business Phi Honors Society, Gamma Epsilon Phi, Florida CPA Today (May/June 2004) for nal success on the exam. “To put our award-winning achieve- on a daily basis,” he said.“Where else but Administration ALPFA, Florida Institute of Certified Public receiving one of the highest scores in the The prestigious AICPA Elijah Watt Sells ments in perspective, consider Olympic school am I going to have an environment Future Plans: Work in Accountants, student representative for state on the CPA exam. Gold Medals, which denote the highest medal winnings coming from a single in which to learn how to handle a lot of sales/promotions/marketing; attend a the ALPFA Miami Professional Board Alejandro M.“Alex” Perez (BACC ’92) score in the nation, went to Deborah hometown community,”Forgione said.“For responsibilities at once?” graduate business school a few years after Employment: Completed a summer registered one of the ten best scores in Egurrola (BA/BBA ’99, MST ’02) in May one community in America to produce a Bravo said he feels the crazy pace of graduation internship at Cordis the state, rounding out the “Florida Top- 2002, and Rodolfo E. Pita (BBA ’78) in May single Olympic gold medalist would be an college life can be ideal preparation for a Honors: Student in FIU’s Honors College, 10” list after sitting for all four parts of the 1979, who recorded the best score in the outstanding achievement. For one commu- life that will demand that the right priori- Dean’s List FIU ACCOUNTING ASSOCIATION November 2003 Uniform CPA Exam. Perez history of the exam at that time. A Silver nity to produce two Gold Medalists, one The FIU Accounting Association (FIU AA) ties be solidly grounded. Memberships: Gamma Epsilon Phi, FIU’s is an accountant with Miami-Dade Medal, for the second-highest score in the Silver Medalist, and eight bronze medalists Honors College Society; Phi Kappa Phi is one of the largest and most active organ- “If we set that foundation now, we will be County’s South Florida Work Force, where nation, went to Patrick Joseph Smith (MS would be almost unbelievable.” Honors Society izations on FIU’s campus.The goal of the better and more successful professionals he has been employed since 1997. in Management ’79) in May 1976.Those Nearly 60,000 nationwide sat for the Employment: Owner of an Internet retail Association is to introduce students to the “I was surprised when I found out my who have made the Florida Top-10 November 2003 exam, the last to be than our classmates who didn’t,”he said. business; also works for FIU Athletics vast opportunities in the field of account- score,” he said.“I had just wanted to make include: Frank Cordero, who chalked up administered as a paper test. Now avail- Qureshi, Hernandez, and Bravo are rep- ing.Through its participation in two corpo- Department as independent marketing sure I passed.” the top score in the state on the May 1987 able in a computer-based form, the test resentative of undergraduate business rate case study competitions, FIU AA has contractor According to Dana Forgione, director exam; Adrian Valencia (BACC ’97, MACC is taken by about 120,000 each year in and professor in the School of Accounting, ’99), in May 2001; Tian Shu Chu (MACC all 50 states.

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Focus on Students Focus on Students HOWARD J. LEONHART NEW VENTURE HOWARD J. LEONHART NEW VENTURE CHALLENGE CHALLENGE beckons student entrepreneurs. beckons student entrepreneurs.

New Venture Challenge 2003 offered in partnership with the College of feet and address questions about their and for increasing energy and virility. Knees trembling, palms sweating, and Engineering and funded through gifts from plans that they might not have thought Winners of the New Venture Challenge blood pumping, the young entrepreneur- Howard J. Leonhardt and a National Science about before. 2003 were: ial students stepped onto the stage in Foundation grant. Team members not only answered n Grand Prize, $7,500: Ensol, Inc front of a panel of judges, ready to defend In the Challenge, students across many questions, but also received feedback Ensol, Inc., developed by a team from the a business plan they had sweated and disciplines—business administration, engi- from the judges about the viability of University of Central Florida, is a firm cried over for months.This was it: their neering, arts and sciences, architecture, hos- their business ventures. For all the specializing in developing and commer- moment to shine.This was the oral pres- pitality, and other fields—can participate by teams, the process amounted to an eye- cializing advanced vacuum packaging, entation round of the 2003 Howard J. forming a team and developing and sub- opening reality check. such as ZipVacTM Bag, a new form of in- Leonhardt New Venture Challenge: A mitting a solid business plan.To prepare for “A competition like the New Venture situ vacuum packaging that increases Business Plan Competition. the Challenge, they can take workshops on Challenge provides a real-life test for stu- the shelf life of food and other perish- Based on fifty written business plans how to write a business plan or sit in on dents,” Carsrud said.“They get exposure ables three- to five-fold without the submitted by students from schools business development courses offered in to people who are sophisticated in busi- need for an external vacuum pump. throughout Florida, the Caribbean, and the College. ness. He added that,“It’s not like reading n First Runner Up, $5,000, and Technology Latin America, the panel of judges had “The important thing about this com- a Harvard case study; it’s building some- Prize, $5,000: BioMed, Inc. selected five finalist teams to compete in petition is that you can’t be a recognized thing and having to defend it.” BioMed, Inc., created by a team from this Final Oral Presentation Round of the center for entrepreneurship without one,” The written business plans submitted Florida Agricultural and Mechanical New Venture Challenge, which was held at said Alan Carsrud, clinical professor of to the 2003 competition represented a University, is a business specializing in University Park last spring. At stake were entrepreneurship and director of Florida variety of business ideas, from firefighter home health care products, such as 2004 Grand Prize Winners: Graduate Level cash prizes ranging from $2,500 to $7,500. International University’s (FIU) new Global training software to escargot farming to Baby Pulse, a Sleep Analyzer used to The College of Business Administration Entrepreneurship Center. marketing biomedical equipment.The help prevent Sudden Infant Death (CBA) has a long and proud tradition of At the oral competition last year, the five judges reviewed and scored the written Syndrome. sponsoring an annual business plan com- finalist student teams each gave fifteen- submissions on each of twelve required n Second Runner Up, $2,500: petition to support its educational empha- minute presentations of their business sections, and teams were given the Caracoles del Sur sis on entrepreneurship.The 2003 plans and then fielded questions from the opportunity to review their scores, along Caracoles del Sur was the business Challenge was the first to be ten consultants and venture capitalists with the judges’ comments. concept from a team from Argentina’s on the judging panel. In “We wanted to be sure that every stu- Universidad Torcuato Di Tella. It special- this question and dent who participated was able to izes in breeding and exporting escar- answer session, stu- extract value from the experience,” said gots, particularly to Spain and Portugal. dents were Monique Catoggio (EMBA ’03), who coor- forced to dinated the Challenge last year and now New Venture Challenge 2004 think on serves as the College’s director of alumni The 2004 New Venture Challenge their and partner relations. offered additional, heftier prizes and Two teams from FIU were finalists in gave awards at both the undergraduate the 2003 competition.VCUBE, Inc., a firm and graduate levels. Participation was that specializes in manufacturing, engi- limited to teams from FIU and from those neering, and providing regulatory servic- international business schools with es to the medical device industry, hopes whom the College of Business to provide single-source solutions for Administration offered dual degree pro- companies with device-developing and grams. More than 60 FIU teams applied 2004 Grand Prize Winners: Undergraduate Level manufacturing needs. Amazonia Products for the competition and more than 20 researches, designs, produces, imports, submitted business plans. markets, and distributes dietary supple- During practice rounds in early May, FIU taken in their plans.The number of teams Oral Competition Round. ments developed from Amazonian rain- student teams interacted with coaches, was winnowed to a group of semifinalists The 2004 winners of the Challenge forest plants. Proposed product lines teachers, and business professionals to who competed with the international were unveiled at the Entrepreneurship included supplements for losing weight gain insight into the approach they had business school teams during the Final Hall of Fame luncheon May 13.

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Focus on Students Focus on Students HOWARD J. LEONHART NEW VENTURE COLLEGE’S STUDENTS STAND CHALLENGE AMONG THE BEST. beckons student entrepreneurs.

Taking top honors in the graduate stu- and trading high-quality women’s gar- COLLEGE TEAM WINS NATIONAL CASE COMPETITION. dent division was UniversityPlacement ments in Uruguay. Members Andres Buela, Services.com, an international student Rosina Guisande, and Elianne Hecht, all At the national Johnson & Johnson an in-depth financial and marketing competition and, thereby, the right to service addressing all aspects of the uni- recent business graduates from business case competition held April 14- analysis, and teams competed against represent FIU at the nationals. With its versity admissions process in the United Universidad ORT in Uruguay, were on hand 15 in New Brunswick, NJ, our College’s each other in a presentation format in impressive showing there. Johnson & States.Team members Jose I. Alvarez, Alba to accept their $5,000. team took first place, beating teams from front of faculty and corporate judges. Johnson donated $3,000 in their names N. Nuñez and Michael Reyeros received Receiving $1,000 and $2,500 in in-kind Wharton, Rutgers, Lehigh, Lasalle, The FIU Accounting Association (ALPFA to the College. $15,000 and $4,000 in in-kind contribu- contributions were Les Bagatelles team Villanova, University of Illinois, and others. Student Chapter) team won the local tions for their efforts. members Lindsay Thomas, Alexander Teams were given three weeks to prepare The same prize went to the first-place Riera, Judieth Cure, and Anne-Christine for the national competition, which undergraduate team of Charles Bowden Lenquette.The company manufactures required them to balance their course and Dale Andrew Silvia for their company, and distributes designer handbags loads, work schedules, on-campus activi- Eco-Solutions, Inc., which manufactures through retail outlets and donates the ties, and personal lives to pursue victory. mulch and tea tree oil from Florida’s abun- profits to the Women’s Alliance. In March 2004, FIU teams of from five dant nuisance, the melaleuca tree. The prototype award and $5,000 to seven students, primarily in finance, The only winning team not from FIU went to Moe Sadeek and his Dirtyboi, accounting, and marketing, were given was first runner-up Gladys-T Porto Alegre, Inc., a wheel rim that illuminates while the challenge of developing and launch- a Brazilian company designing, importing, in motion. ing the first bariatric product for Surgical 2004 First Runner-Up Innovation, a multinational medical device company based in Austin, Texas. Team members worked together to answer the case question by performing

From left,Thomas Casares, Miguel Martinez, Ana Perez, Julius Nuñez, Ana Garcia—the FIU Accounting The Global Entrepreneurship Center at Florida International University is an internationally- Association’s winning team at national Johnson & Johnson Case Competition. recognized leader in entrepreneurial research, education, and outreach. It integrates entrepreneurship into all disciplines at FIU and in the economic life of South Florida and the Americas. Whether in the arts, sciences, business, engineering, or humanities, entrepreneurship AMA CHAPTER RANKS IN TOP FOUR NATION WIDE. at FIU adds value to every discipline and enhances the creativity and innovation of American Marketing In late March 2004, students in the that helped the College’s Chapter earn its students, faculty, staff, and alumni. The Center fosters new technology College’s Chapter of the American these honors were its ability to maintain Association firms, strengthens existing family-owned businesses, and engages in research Marketing Association (AMA) attended a membership of 150 students, its host- that affects entrepreneurial firms worldwide. the 26th Annual International Collegiate ing of thirteen professional recruitment FIU's Global Conference. During the event, the seminars, its having raised more than FIU… founded on the spirit of entrepreneurship. Entrepreneurship Center College’s Chapter was awarded “Top $12,000 to subsidize attendance at the has been designated a Regional Chapter,” placing it at Number Conference for 22 members, its having One in the South (out of 75 chapters) participated in eight community service Kauffman Campus and in the Top Four (out of 300 chapters) programs during the year, and its having www.entrepreneurship.fiu.edu by the Kauffman Foundation of Kansas City. nationally. Among the accomplishments enhanced its web site.

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easoning that imported or exported goods of “Chambers and I developed a computer analysis that allows us Rabnormal weight could be carrying concealed money, explosives, to determine the normal weight characteristics for every product drugs, or other contraband, Zdanowicz and his colleague Donald imported into the U.S.,” he said. “Once we determined relevant Chambers of Lafayette College launched a project focused on normal weight ranges, we compared the weight of every imported detecting abnormal weights in U.S. international trade. product to the range and filtered out all transactions with abnor- It isn’t the first research project Zdanowicz has conducted using mal weights.” import and export data released monthly by the U.S. Department The duo initiated their research looking at imports to the U.S. of Commerce. With another colleague, Simon Pak (now at Penn from the U.S. State Department’s 25 al Qaeda “Watch List” State), he has spent more than ten years analyzing this countries. Sample results from two U.S. Customs Districts are Merchandise Trade database to identify abnormal pricing schemes reflected in Chart 1. “There are thousands of similar transactions used by tax avoiders and money launderers. Zdanowicz’ current every month across all Districts,” Chambers said. research focuses on detecting terrorist financing. While not able to identify individual names or firms because “Since 9/11, the U.S. government has done a great job shutting down what I call the ‘front door,’” Zdanowicz said. “Thanks to Chart 1: Abnormal Import Weights at San Francisco and Los Angeles the U.S. Patriot Act, it has intensified its monitoring of financial Customs Districts from al Qaeda “Watch List” Countries - 2001 transactions for possible instances of money laundering.” Port Product Country Weight Banks, credit unions, insurance companies, brokerage firms, San Fran. Coffee Indonesia 1.26 kilograms per kilogram currency exchangers, check cashers and so on must adhere to San Fran. Briefcases Malaysia 98 kilograms per unit strict and closely-watched reporting regulations. San Fran. Carpet Iran 63 kilograms per square meter Who’s “But the ‘back door’—international trade—is not being moni- LA Pens Malaysia 8.7 kilograms per unit LA Televisions Malaysia 202 kilograms per unit tored very carefully,” Zdanowicz said. “The U.S. government col- LA Carpet Pakistan 62 kilograms per square meter lects weight and pricing data on goods entering and exiting our air and seaports, but doesn’t systematically analyze or use it to guard our borders.” that data is not available for the research, Zdanowicz said the He added that the government does not publish weight data on Homeland Security Office does have the ability to do that. watching goods crossing its borders on trains and trucks. “Our research data could be coupled with real time import data our While Washington has spent billions of dollars on airport secu- to determine which items a Homeland Security official should rity since 9/11, it has done little to monitor the more than six inspect,” he said. million shipping containers arriving at U.S. seaports every year. An article on just this issue, “On the Waterfront,” THE BACK DOOR: ABNORMAL PRICING back door? (CBSNews.com, August 3, 2003) quotes Stephen Flynn, a former Since 1991, Zdanowicz and Pak have been examining this Coast Guard Commander and senior fellow at the Council of international trade data to isolate instances of abnormal Foreign Relations, as saying “It is physically impossible to check pricing—an indication of tax avoidance and/or money laun- The idea came to him one Sunday every container without essentially stopping global commerce.” dering schemes. afternoon at the movies. Typically, shipping containers are quickly loaded onto trains While watching The Sum of All Fears, in and trucks which deliver them throughout the country. Flynn said Tax Avoidance which an atomic bomb is smuggled into his biggest fear is that terrorists could use such containers to In 2002, for example, they reported that the United States gov- smuggle in weapons of mass destruction (WMDs). ernment lost more than $53 billion in tax revenues in 2001— the U.S. inside a vending machine, College While customs agents have been armed with radiation detec- more than $145.5 million per day—due to artificial over-pricing Finance Professor John Zdanowicz tors, they can physically inspect only about 2% of the cargo enter- and under-pricing of products entering and leaving the country. thought to himself,“That vending ing the U.S. Because it allows them to shift profits abroad, a number of indi- machine must have weighed Zdanowicz’s research provides some valuable tools for watching viduals and firms engage in abnormal international trade pricing this back door. to avoid or reduce their U.S. tax liability. considerably more than a regular “He’s helping the government do its job,” said Charles Intriago, Japan tops the list of countries with the highest amount of vending machine. Why didn’t anyone publisher of Money Laundering Alert. estimated U.S. tax losses due to abnormal trade pricing in 2001 at the port notice that?” (see Chart 2). Trade with other countries that resulted in large THE BACK DOOR: ABNORMAL WEIGHTS U.S. tax losses include Canada, Germany, and Mexico. Charts 3 In his analysis of weight data, Zdanowicz relies on the U.S. and 4 show some examples of the abnormally-priced transactions Department of Commerce’s international trade data, which con- they uncovered. tains detailed information on every product imported into and Through his research, Zdanowicz has found that U.S. tax rev- exported out of the U.S. from and to every country in the enue lost through abnormal pricing in international trade has world—for all U.S. Customs Districts. been increasing steadily over the past decade. Using the same kind

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© DAN COWAN - PORT OF MIAMI

of analysis, they estimated in 2001 that lost tax revenue in 2000 is the kind of “statistical noise” that was uncovered, he said. Money Laundering and Terrorist Financing Moreover, his firm has cheated Panama of import duties was $44.55 billion. Zdanowicz assumes that import and export prices are suspicious Multinationals aren’t the only entities moving money from because the importer is only paying $1,000 for the goods, which “Initially, I was looking at international price discrimination to if they deviate above or below the interquartile range of all prices, country to country using overvalued imports and undervalued also enables him to compete and make money against legitimate try to assess the efficiency of international trade markets,” as defined in the 1994 “Intercompany Transfer Pricing Regulations exports. Money launderers and terrorists are doing it as well. importers and competitors. Zdanowicz said. “I assumed there would be some difference in Under Section 482” of the Internal Revenue Service tax code. He “Money laundering describes movement of money out of the Money can be moved from other countries to the U.S as easily price for the same product from market to market, but what I dis- also assumes that every dollar of taxable income shifted out of the country that was illegally gained, say through extortion, drugs, as from the U.S. to other countries. The former is typical “capital covered was some bizarre pricing—what’s called ‘statistical noise.’” United States would have been taxed at 34 percent. crime, prostitution, and terrorism, for example,” Zdanowicz said. flight,” Zdanowicz said. “I could buy emeralds in Brazil at their If you’re shopping for a new television and checking prices for the Senator Byron L. Dorgan (D-North Dakota) included $2 mil- “Money laundering also results in tax evasion.” real value, export them to the U.S. at 1/100 of this value, then model you want at a number of different stores, you’ll discover some lion in the 2002 Treasury-General Government Appropriations Zdanowicz has helped uncover money laundering and terrorist resell them in Miami at their real value.” price variation, he said. But the prices will fall within a range—a bill to expand the study to help determine policies that will allow financing schemes over the years and continues to furnish expertise to The same practices are used to move money for the purpose of range that’s typical for your market. If that range is $180 to $225, the Internal Revenue Service to collect taxes due but avoided the Department of Justice, U.S. Customs, and others in law enforce- financing terrorist activities. but you suddenly find one selling for $800, it raises a red flag. That under abnormal pricing schemes. The legislation was signed into ment. He also has provided training on financial crime at the U.S. “In the future, I hope to establish a multi-agency task force law by President Bush. Treasury Department’s Federal Law Enforcement Training Center. including analysts from U.S. Customs, the Internal Revenue Chart 2: Top 25 Sources of Lost U.S.Taxes due to The research grant was awarded to Florida International “If I want to move $1 million in cash to, say, Panama, I can go Service, the Department of Commerce, and the Department of Abnormal Trade Pricing - U.S.Total Trade (Export & Import) University (FIU), with Zdanowicz designated as FIU’s principal and buy $1 million worth of gold watches, say 200 of them at Justice,” Zdanowicz said. He added that he hoped these analysts 2001 Income Shifted and Federal Income Tax Losses investigator. Senator Dorgan and others in Washington are con- $5,000 apiece,” Zdanowicz said. “I can sell them to my partner would provide insight into some of the mysteries uncovered by his 2001 TOTAL TRADE Tax Loss @34% Income Shifted cerned that foreign multinationals with U.S. subsidiaries shift company in Panama for $5 apiece, so my friend there pays research and that the work will lead to changes in U.S. policies ($ millions) ($ millions) their income tax liability to lower-tax countries. Typically the $1,000 for the lot. He then sells the watches at $5,000 apiece, with respect to monitoring trade statistics. All Countries $53,117 $156,225 money they move out of the U.S. to avoid tax liability was lawful- and now, my $1 million is in Panama. I’ve moved the money.” And that monitoring could help close the “back door.” n Top 25 Countries $49,073 $144,332 ly gained—hence the descriptor, “tax avoidance.” JAPAN $12,225 $35,957 CANADA $4,967 $14,608 “Multinationals hire “transfer pricing” staffs whose job it is to FR GERM $4,640 $13,646 justify pricing among their subsidiaries,” Zdanowicz said. Chart 3: Abnormally High U.S. Import Prices Chart 4: Abnormally Low U.S. Export Prices MEXICO $3,459 $10,175 Some multinationals either overvalue imports or undervalue U KING $3,003 $8,833 exports to avoid paying taxes. The goal is to move money from Multiple Vitamins China $ 1,868.77/kg Bovine Animals - Live Mexico $20.65/unit NETHLDS $2,628 $7,731 high-tax jurisdictions to low-tax jurisdictions. Plastic Buckets Czech $ 972.98/unit Multiple Vitamins Finland $1.34/kg CHINA $2,416 $7,107 Fence Posts – Treated Canada $ 1,853.50/meter Dynamite Canada $1.24/kg FRANCE $1,753 $5,157 “Let’s say a foreign company manufactures automobile radios at Wood Moldings Bolivia $ 1,124.17/meter Radial Tires – Bus/Truck UK $11.74/unit PHIL R $1,691 $4,973 a cost of $100 each,” Zdanowicz said. “It sells them to its U.S. Toilet/Facial Tissue China $ 4,121.81/kg Diamonds – Not Industrial India $13.45/carat TAIWAN $1,507 $4,431 subsidiary for $100 each, and the subsidiary sells them for $200— Briefs and Panties Hungary $ 739.25/doz Toilets - Bowls with Tanks, one piece Hong Kong $1.75/unit KOR REP $1,504 $4,423 a $100 profit on which they would pay a tax of $34 per radio.” Dishtowels of Cotton Pakistan $ 153.72/unit SINGAPR $1,057 $3,108 Other Made-Up Articles Arab Em $ 106.73/unit Aluminum Ladders Japan $4.40/unit To shift the tax liability, he said, the foreign firm would sell the Fork-Lifts, Self Propelled Jamaica $384.14/unit HG KONG $1,010 $2,969 Unglazed Tiles – Ceramic Italy $ 4,480.00/sqmtr Industrial Robots Ireland $324.37/unit ITALY $952 $2,800 $100 radio to its U.S. subsidiary for $199 and the U. S. sub- Rubies – Cut, Not Set Burma $38,192.30/carat Bulldozers – Self-Propelled Colombia $1,741.92/unit IRELAND $904 $2,660 sidiary would sell it for $200, earning $1 profit per radio. The tax Bolts – Iron or Steel France $ 3,067.17/kg Automatic Teller Machines France $97.00/unit MALAYSA $755 $2,221 liability is now down to 34 cents per radio. In other words, higher Threaded Nuts Belgium $ 2,426.70/kg Trash Compactors UK $54.82/unit AUSTRAL $626 $1,840 import prices, lower U.S. profits, and lower U.S. income tax lia- Tweezers – Base Metal Japan $ 4,896.00/unit Video Monitors - Color Pakistan $21.90/unit BRAZIL $609 $1,792 bility. Although import duties on overvalued imports might be Lawnmower Blades Australia $ 2,326.75/unit Video Projectors – Color Brazil $33.95/unit INDIA $606 $1,781 Razors UK $ 113.20/unit higher due to these inflated prices, they’re much lower than Road Tractors – BELGIUM $593 $1,745 Air Pumps – For Semi-Trailers Nigeria $3,750.00/unit SWEDEN $589 $1,732 income taxes, the liability for which are often further reduced by Hand/Foot Operated Malaysia $ 5,000.00/unit Truck Caps Mexico $10.77/unit SWITZLD $487 $1,433 inflating costs of shipping, insurance, freight, and so on. Camshafts and Crankshafts Saudi Arabia $15,200.00/unit Cameras – SLR, 35mm Colombia $7.44/unit THAILND $456 $1,342 This research is expected to help the U.S. Internal Revenue Service Telephone Sets – One Line Japan $ 2,728.00/unit Clinical Thermometers Germany $ .06/unit ISRAEL $360 $1,057 collect some of the unpaid taxes. In fact, Zdanowicz has provided Unrecorded Magnetic Disks Denmark $ 164.19/unit Wrist Watches – VENEZ $275 $809 Smoke Detectors – Cases of Precious Metal Colombia $8.68/unit expert analysis in a number of tax cases. The same kind of analysis Battery Powered Germany $ 3,500.00/unit Missile and Rocket Launchers Israel $ 52.03/unit DAILY LOST U.S. INCOME TAX REVENUES also can help developing countries collect taxes and import duty rev- Industrial Hand Trucks Spain $ 3,800.86/unit Prefabricated Buildings Trinidad $1.20/unit 53,116,638,061/365 = $145,525,036 PER DAY enues currently being lost thanks to abnormal pricing practices. Hypodermic Syringes Switzerland $ 142.78/unit Seats – For Motor Vehicles Belgium $1.66/unit

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After Security at what price? STUDY SHOWS IMPACT OF SECURITY MEASURES ON THE COST OF DOING 9/11: BUSINESS AMONG COMPANIES IN SOUTH FLORIDA.

n the nearly three years since 9/11, we have been living in a The original shape of the project—a series of case studies of world in which security has become a precious, highly- several South Florida businesses that would address the post-9/11 Isought-after commodity. But how much are we willing to pay impact on South Florida’s business community—quickly grew for it and who should foot the bill? The cost of arming American into a more comprehensive economic-impact study. businesses against potential terrorist threats—physical and “We interviewed executives in the banking, healthcare, hospi- cyber—is a subject of intense debate among researchers, legisla- tality and real estate industries and all had stories to tell of clients, tors, and executives alike. Since the deals, and transactions that were collapse of the Twin Towers, the ques- lost or adversely affected by the SINCE THE COLLAPSE OF THE TWIN tion of how to enhance national secu- new regulations,” Wernick said. rity while allowing for the unrestricted TOWERS, THE QUESTION OF HOW TO “We soon realized that we needed movement of physical, human, and ENHANCE NATIONAL SECURITY WHILE a more comprehensive study, one financial capital has risen to the top of that would tell the story with ALLOWING FOR THE UNRESTRICTED the policy agenda and will likely stay hard data and real-life testimony.” there for years to come. MOVEMENT OF PHYSICAL, HUMAN, AND “We were especially concerned David Wernick, research director of FINANCIAL CAPITAL HAS RISEN TO THE with businesses that manufacture the College’s Knight-Ridder Center or source product or clients over- TOP OF THE POLICY AGENDA AND WILL for Excellence in Management, is seas,” Wernick said. devoting considerable attention to the LIKELY STAY THERE FOR YEARS TO COME. Essentially, the research project issue, and, in particular, to what the was launched with a survey which alphabet soup of new federal laws and landed in mailboxes and e-mail regulations—among them, the USA Patriot Act, the Bioterrorism boxes of more than 1,000 businesses in Miami-Dade, Broward, Act, the Maritime Trade Security Act, and the 24-Hour rule for and Palm Beach counties during the summer of 2003. The study ocean cargo—mean for companies doing international business in targeted four industry sectors—manufacturing and international South Florida. trade, banking and financial services, tourism, and health care. “We are particularly interested in how these new mandates are “We were especially concerned with businesses that manufacture affecting just-in-time production systems, how the new expendi- or source product overseas and import or transship it via our air- tures on security-related equipment and software are affecting cor- ports and seaports,” Wernick said. “International trade represents porate profitability, how the new visa restrictions may affect the the backbone of our economy and importers were among the first long-term productivity of U.S.-based multinationals, and what to be hit with the new rules.” types of technology might be used to help secure supply chains, The survey itself was designed to “get at the costs in terms of minimize risk, and deliver a return on investment,” Wernick said. money and other measurables such as delays and bureaucratic hassles associated with the new rules,” Wernick said. It asked WHAT IS THE COST TO BUSINESS? businesses to disclose, in specific terms, how much time and Wernick, former faculty member Laura Kozloski, and the money they are currently spending to comply with homeland College’s Executive Dean Joyce Elam, in partnership with the security measures and how this figure compares to the pre-9/11 Greater Miami Chamber of Commerce’s Business Advocacy period. The data revealed some interesting and worrisome trends. Committee, embarked on a study in early 2003 to address these For example, he said, “We learned real estate agents have lost questions. lucrative sales because potential foreign investors are deciding that

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their vacation home in the U.S. comes with too many strings legitimate visas to enter the country made it clear that the security Americas Software “are making a bundle” in this new market, home. If the operation or treatment is available in their own attached.” Furthermore, he observed that international tourism is of the United States had been breached and that policymakers since they can hawk their product to a wide range of industries— country, at any kind of facility, they may be denied a visa. still in a slump, due to fears of terrorism and to the fact that would have to fix the system to minimize the likelihood of similar from banks to real estate brokers—that must comply with the “U.S. hospitals that do a lot of ‘cash’ business with foreign many tourists are finding it more costly and cumbersome to attacks in the future, or worse—an incident involving a Weapon USA Patriot Act. patients are suffering, and patients, too, may receive inferior obtain a U.S. visitor’s visa from their local consular offices. of Mass Destruction (WMD). “Most businesses are eager to comply with the new rules, but healthcare elsewhere,” Wernick said. “Though overseas visitors comprise less than half of all visitors Experts argue that at least some of the 19 terrorists involved in are frustrated by the contradictory mandates being put forth by Banks and financial institutions, which include everything arriving at Miami International Airport, they have an outsized the attacks on the World Trade Center and the Pentagon should different agencies,” Wernick said. from car dealerships to pawn shops, are also facing new monitor- impact on our economy, boosting demand for everything from have and, indeed, would have been red-flagged for suspicious Firms identified the hiring of extra staff, retraining of existing ing and reporting requirements under the USA Patriot Act. For airline workers to hotel and restaurant staff and generating con- activities ranging from errant credit histories to outrageous finan- staff, and purchasing of new security-related software systems as example, former government officials, their family members, and siderable tax revenue,” Wernick said. cial statements had the government been paying attention. some of the negative consequences of the new rules. “close associates” are now subject to intensive scrutiny. Some Moreover, since international visitors stay longer and spend In his remarks at the April 2002 World Conference on “In addition to the cost in dollars,” Wernick said, “there is the banks have reported that their customers are moving their assets more money than their domestic counterparts, Wernick said, their Information Technology, former U.S. President Bill Clinton said ‘hassle factor’ of not getting your goods cleared by Customs in a to non-U.S. jurisdictions to avoid being put through a battery of economic impact is significantly greater. Figures from the Miami- that “One of the terrorists had more than 30 credit cards and timely manner, or having to wait an extra month or two to pro- questions that some consider intrusive and demeaning. Dade Aviation Department indicate that for every international more than half a million dollars in debt.” He said that any one of cure a visa for an employee you want to bring into the country.” The penalties for non-compliance, however, are severe. As an leisure visitor Miami loses, the city must attract more than three those 30 banks or credit card companies should have caught and Hospitals, in particular, are feeling the squeeze. example, Wernick cited the travails of money services giant Western domestic visitors to recoup the difference. reported him as suspicious. “Doctors and administrators from a local hospital said they Union Financial Services, Inc., fined more than US$11 million for “The visa issue has affected a wide Clinton also said that "One of the most have lost patients and physicians seeking to travel to South failing to file currency transaction reports (CTRs) for customers range of businesses, from universities important aspects of the technology Florida for training because they were denied visas or had their who had transacted more than $10,000 during one business day, as like ours, to language schools, retail and the Internet is the ability to mon- visas approved after the fact,” Wernick said. required by the post-9/11 revisions to the Bank Secrecy Act, and “WE THINK IT’S OUR ‘CIVIC DUTY’ AS A outlets, and hospitals,” he said. itor people who might be terrorists.” In some cases, a hospital executive told Wernick, for failing to file 63 suspicious-activity reports during a “We think it’s our ‘civic duty’ as a RESEARCH INSTITUTION TO PROVIDE He was right: After 9/11, the gov- patients who wish to travel to the U.S. for three-month period in 2002. The world’s research institution to provide this THIS KIND OF EXPERT INFORMATION TO ernment has been able to track all of treatment must submit a letter from largest money-transfer company was kind of expert information to legis- terrorist Mohammad Atta's safe hous- the hospital to the overseas assessed a $3 million penalty by LEGISLATORS, TO HELP THEM MAKE lators, to help them make better pol- es by scrutinizing his financial history. U.S. Consulate stating the U.S. Department of the icy,” Elam said. “And if they won’t BETTER POLICY,” ELAM SAID. “AND IF Since 9/11, of course, the govern- that the treatment Treasury’s Financial come to us, we’ll bring it to them.” THEY WON’T COME TO US, WE’LL ment has “stepped-up” its existing they seek can- Crimes Enforcement Wernick said the study, which con- counter-criminal policies, scram- not be per- Network (FinCEN) BRING IT TO THEM,” ELAM SAID. tains a list of ten policy recommenda- bling to protect against reoccur- formed at tions from the private sector, is rences of terrorism and to seal the designed to both critique and improve ‘holes’ that made the terrorists’ breach existing anti-terror legislation. In January 2004, he presented the study possible. Congress created the USA Patriot Act—the Act to at a half-day conference at the Biltmore Hotel in Coral Gables which “Provide Appropriate Tools Required to Intercept and Obstruct brought together more than a half-dozen local executives and adminis- Terrorism.” President Bush created the Department of Homeland trators and senior policymakers from Washington. Among those in Security, which has enacted a myriad of policies for conducting attendance was Ambassador Crescencios Arcos, director of interna- safe, terrorist-free business. tional affairs for the Department of Homeland Security and the right- In addition to pressures from the federal government’s hand man to Secretary Tom Ridge. Department of Homeland Security, businesses in South Florida In February, Wernick also presented the study to Governor Jeb also have other agencies, such as the Financial Action Task Force Bush’s Council of Economic Advisors and personally briefed (an inter-governmental body), the State Counter-Terrorism agen- Senator Bob Graham in April, who he said was particularly inter- cies, the United Nations’ Counter Terrorism Committee, and the ested in the findings. The study also was circulated by the Florida Office of International Affairs breathing down their necks. International Bankers Association to policymakers during a May While designed to intercept and obstruct terrorism, these meas- 2004 trip to Washington, D.C. ures have constructed an obstacle course of red tape that affects “We think it’s our ‘civic duty’ as a research institution to pro- nearly every industry involved in international commerce. The vide this kind of expert information to legislators, to help them results of Wernick’s research so far indicate that these measures make better policy,” Elam said. “And if they won’t come to us, have had some serious short-term effects and may have even more we’ll bring it to them.” serious long-term effects on South Florida’s competitiveness.

WHEN DOES SECURITY BECOME IS THE NEWS ALL BAD? COUNTER-PRODUCTIVE? Not all of it. According to the study, a variety of high-tech Clearly, the events on 9/11 have presented challenges for companies, legal and accounting firms, and security consultants American legislators. The fact that the terrorists used international are cashing in on the homeland security bonanza. banking and financial networks to move money and had procured Wernick said that software companies like Coral Gables-based

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and $8 million by the New York State Banking Department. The fine tives include the 24-Hour rule, the Container Security Initiative He said that one of the people he interviewed, the president of marked the first time the USA Patriot Act was used against a major (CSI), and the Customs-Trade Partnership Against Terrorism (C- an importer/consolidator, said the increase in inspections and financial firm—but certainly not the last. TPAT), which promises expedited Customs clearance to compa- delays since 9/11 are costing his company roughly $20,000 per nies that do a security audit of their supply chain. month. “That’s a bitter pill to swallow for a medium-sized com- INDUSTRY SECTOR: BANKING AND FINANCE In addition to the new regulations, importers must contend with pany that’s working on thin margins.” ‘TIME IS MONEY.’ more frequent and rigorous inspections of cargo, both overseas and Another concern of the trade, Wernick said, is the new South Florida’s money business is feeling a big pinch in profits as a at U.S. ports of entry, since U.S. Customs wants to make absolutely Bioterrorism Act, which applies to anyone who produces, picks, result of post-9/11 legislation and regulations, unofficially dubbed certain that inbound containers contain the items declared on the packs, or ships a food product. Companies must register with the “know thy customer” policies and overseen by the U.S. Treasury’s shipping manifest—and nothing Food and Drug Administration, Financial Crimes Enforcement Network (FinCEN). more. This has led to recurring appoint a U.S. agent, provide sev- In the name of keeping our borders safe, casinos, banks, pawn delays and bottlenecks at the port. eral hours advance notification of “MOST BUSINESSES ARE EAGER TO shops, brokerage and investment firms, life insurance companies, and The problem for South Florida is shipments, and furnish minute money-remittance firms all are shelling out big bucks and factoring that, unlike the goods arriving at COMPLY WITH THE NEW RULES, BUT details about the contents of the in time delays in their business transactions. For instance, other major U.S. seaports, a large ARE FRUSTRATED BY THE CONTRA- shipment. If any of the informa- n Banks must purchase or upgrade existing anti-money laun- percentage of cargo—as much as tion is incorrect or deemed DICTORY MANDATES BEING PUT dering systems to check new accounts against lists of known 40%—is transshipped. This incomplete, shipments can be criminals and terrorists and monitor account activity. Many of includes bananas from Ecuador FORTH BY DIFFERENT AGENCIES,” detained or destroyed. these systems use artificial intelligence and pattern-recognition destined for Germany, flowers from WERNICK SAID. “The new rules, which already technologies to mine data for irregularities. Costs to deploy the Colombia destined for the U.K., have gone into effect and will be systems range from tens of thousands of dollars to over $1 mil- and electronics from Hong Kong enforced beginning in August lion. destined for Costa Rica. If these goods 2004, have confused nearly everyone and n Banks also are hiring new personnel to ensure they stay “in- get held up for a week or more due to inspections, Wernick said, angered our allies who regard them as non-tariff barriers,” line” with the new regulations—financial auditing and compli- they may miss the next leg of their journey. “There are also addi- Wernick said. Ultimately, he said, he believes that U.S. consumers ance experts such as senior compliance officers and senior tional costs for inspections and storage, and these costs and delays will pick up the tab by paying more for imported produce. auditors who command salaries in the $100,000 and upward make Miami a less attractive distribution point,” he said. “I don’t think anyone would complain about paying a few cents range. “At one time, Miami was the only game in town for companies more for a head of lettuce if it meant a safer product,” Wernick “Few banks were using these systems before 9/11 because there was transshipping goods to or from Latin America and the Caribbean,” said. “Unfortunately, I’m hearing that the new law creates a lot of no need for them,” said Kenneth Henry, a Ph.D. candidate in Decision Wernick said. “Now we are competing with the Bahamas, Jamaica, additional paperwork that will raise costs without delivering much Sciences and Information Systems and a lecturer in the School of Panama, Trinidad, and others for this lucrative trade.” in the way of added security.” n Accounting who has 20 years experience in the field of information and communication technology (ICT) used for financial auditing, including serving as an ICT/performance audit advisor for the United States Department of the Treasury. “Pattern-matching and pattern-detection THE PROJECT TEAM are prime uses of ICT to detect suspicious activity” he said. But he cautions that banks alone won’t be able to detect suspicious As a researcher, analyst, and writer, David Wernick has years don’t during periods of organizational transition.This activity. By tracking across commercial networks—banks, shippers, of experience reporting on international economic and knowledge helped to guide the study’s assessment of port authorities, for example—‘cracks’ or audit risks are much more security issues for corporate and government clients.While what she calls “both direct and indirect”effects of new leg- likely to be detected. with the Ackerman Group, a Miami-based international islation. Kozloski’s hands-on understanding of internation- “It will be a while longer before businesses find the optimal security consultancy, he traveled throughout Latin America al market management strategies, coupled with Wernick’s combination of ‘crack detection,’ efficiency, and economy,” he and the Caribbean and wrote business and political risk extensive research experience in international business, said. “These technologies are just now being invented and cus- assessments for multinational clients. He also has served as proved to be a winning combination. tomized for individual banks.” managing editor of The Latin America Advisor, and commu- As Executive Dean of the College of Business nications director for The Council of the Americas and Administration, Joyce Elam is a dedicated advocate of INDUSTRY SECTOR: OCEAN CARGO Americas Society, headquartered in New York. business research and education in the private and pub- FREIGHT COMPANIES CITE SHIPPING WOES. Laura Kozloski was faculty member in the College of lic sectors. She is an expert in Information Technology In recent years, nearly one million tons of cargo have passed Business Administration from Fall 2000-Summer 2003. She (IT) and, in the last two years, has increased the College’s through the Port of Miami, making it one of the busiest seaports in left Ryder Systems, Inc., in Brazil in 2000 after five years of focus on the uses of IT for security with projects such as the nation. Miami is home to literally thousands of ocean cargo serv- directing the company’s strategic analysis and research, the Network Security Lab, the Information Security and ice companies—vessel operators, customs brokers, trucking compa- mergers and acquisitions, and international market entry Privacy Professional Certification program, and the nies and freight forwarders. Their businesses have been subjected to strategies. She knows which policies work and which ones Homeland Security study. major changes in regulations since 9/11. New programs and initia-

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DOBROW PROTECTS SECURITY ON ANOTHER FRONT. While much public attention has been focused on ways to ensure the security of our geographic borders, security threats also are being felt across electronic ones.

ave you ever thought about the amount of private informa- wide consortium of banks that sell our services,” Dobrow said. tion your financial institution stores about you and/or your “This partnership exists in Latin America as well, where our prod- Hclients? If you have, and if you’ve asked your banking repre- ucts are created for bilingual audiences.” sentative how the bank manages your secure information, you’re Given the ongoing threat of terrorism and the security mishaps most likely aware that information security is a major concern for that frequent both businesses and individuals, he said his business them as it is for banks everywhere. According to the Federal is booming. And, although competition is beginning to increase Financial Institutions Examination Council, the number of Internet in the industry, Dobrow said his firm has a competitive advantage users is growing at the rate of more than two million per month, in several areas: Dominance in the banking industry; proprietary, suggesting a continued expansion of electronic banking as well. cutting-edge technology; solid alliances; excellent customer serv- How does your bank prevent hackers from gaining access to ice; and a variety of off-the-shelf security products for individuals your data? and smaller businesses. Richard Dobrow (BACC,’95 and MACC ’97), president and Statistics show that the IT security market is expected to be founder of Guarded Networks, Inc., asked himself this question worth $14 billion by 2006. Given the industry expertise of its when he started his company over three years ago. He found Board of Directors, which includes Carlos and Jorge de Cespedes, answers that have led many banks to partner with his firm to pro- founders of the Pharmed Group, Dobrow said Guarded Networks vide round-the-clock network surveillance to prevent hackers will target the healthcare industry for the majority of its new busi- from invading their systems. ness. Other industry targets include utilities, insurance, govern- Because of Dobrow’s extensive knowledge of and hands-on ment and education. experience in assessing and building secure network architectures Dinesh Batra, associate professor in the Decision Sciences and for financial institutions, it’s no surprise that banks comprise 75% Information Systems Department of the College, hired Dobrow of his business today. to teach several courses in the College’s Master of Science in “Guarded Network’s technology allows us to focus on our num- Information Systems (MSMIS) program. ber one priority—our customers. We feel comfortable knowing “Teaching provides another way for me to share my resources that someone is always protecting our customers’ best interests,” with the talented individuals who will be continuing the work we said Felipe Cam, information technology director and vice presi- have started in the IT security industry,” he said. dent at Gibraltar Bank in Coral Gables. Dobrow also helped create the Information Security and In simple terms, Guarded Networks, Inc. helps protect what its cor- Privacy certificate program now offered through the College’s porate customers have worked so hard to build—knowledge and net- Office of Professional Education. works. His people identify, trace, and rectify security violations and “Students who took Dobrow’s classes and those who have the understand the potential impact they may have had on an organiza- opportunity to participate in the professional education program tion’s network environment. They also help companies develop their learn network security hands-on and engage in scenarios involving information technology (IT) policies, assist with regulatory and indus- security breaches,” Batra said. “They are challenged to detect the try IT security compliance, and provide targeted educational programs security breaches and to take preventive measures.” for IT professionals and individuals seeking a career in IT security. Batra added that “Network security is his business and that’s “Over the last few years, our strategic team has built a nation- what makes his courses exciting and memorable.” n

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TONY Arguiz: He never drops the ball.

“This is my CPA. He never drops the ball,” proclaims the head- chairman of FIU’s Council of 100, president of the Miami City line of a framed ad hanging on the ninth floor office overlooking Club, and treasurer of the Orange Bowl Committee. He was the stunning vistas of Biscayne Bay. first Cuban-American appointed by a governor to Florida’s Board The photograph features a beaming John Elway next to the of Accountancy (in which he later served as chair as well as on its College of Business Administration alumnus Antonio “Tony” L. Probable Cause Panel). He is on the Council of the American Argiz (BBA ’74) in a promotional message for the American Institute of Certified Public Accountants (AICPA), the AICPA Institute of CPAs. As one of the greatest quarterbacks in NFL his- Nominations Committee, Florida’s Constitution Revision tory, Elway gets the kind of attention that a sports hero deserves. Commission, and the executive committee of the Beacon As one of Tony Argiz’s clients, Elway gets the kind of attention Council, among others. that an astute businessman covets. As a strong supporter of the University, Argiz is a man who Since the mid ‘90s, Argiz has been managing partner of leads by example. Morrison, Brown, Argiz & Company—a firm that ranks among “I hope to be an inspiration to others,” he said. “Our firm is the top 70 CPA firms in the country. He counts among his distin- proud to have recently pledged $100,000 toward the FIU’s College guished list of clients professional sports teams such as the Denver of Business Administration. And on a personal level, I have given Broncos, a number of banks, various celebrities, and more than $35,000 in support of the University’s baseball program.” 100 automotive dealerships. In fact, he is recognized as an expert Those who are closest to Argiz would say he is hard-working in audit services and litigation support in the automotive industry. and competitive. Argiz agrees, but said, “I like to think that I have With more than 27 years experience in the field of public mellowed over the years in my expectations for myself so that I accounting, he is certified in five states and has lectured interna- can put more energy into encouraging others to succeed.” tionally—including appearances in Switzerland and Spain. When asked what field he might have pursued had it not been Argiz said the success that he enjoys today has strong roots in for accounting, it was no surprise to hear his answer, “baseball.” his beloved alma mater—Florida International University (FIU). The ultimate Argiz experience, he said, would look like this: He is “Math was always my strong point,” he said. “I was awarded a dressed in full Cincinnati Reds regalia, pitching the winning game of baseball scholarship to FIU and happily discovered that the the world series against the New York Yankees. As Argiz described University had a great accounting program.” the scene, you could smell the pretzels, hear the roar of the crowd, In addition to his accomplishments as an FIU starting and and see the wonder in the face of a child whose father had planted relief pitcher, he quickly became known as an achiever in the aca- the seed of unbridled possibilities decades ago in Havana. demic arena as well. But Argiz’s gift for numbers never diminished No matter what the arena, you’ll always find Tony Argiz play- his passion for baseball, a passion birthed by his Cuban heritage ing from an elevated position. He’ll never be one to sit on the and nurtured by a father who loved the sport as much as he cher- bench—not in baseball, not in business, not in life. ished his beloved operettas. He’s the kind of guy you’d expect to see on the cover of maga- “Saturday nights in my homeland always began with operettas zines and newspapers. (and he was— Accounting Today, 2001 and and ended with baseball,” Argiz reminisced. “My father had a CPA Today, 1989). The kind of guy whom movers and shakers beautiful voice and knew all the operettas by heart.” have recognized as a “rainmaker” (and he was—Miami Herald, As part of the “Peter Pan Exodus,” Argiz left Cuba at the age of eight, 1998). Three times he has been honored with the FIU then lived in Tampa with his older brother until his parents immigrated “Outstanding Alumnus” Award and the Cuban-American CPA to the United States. He moved to Miami in 1972 to attend FIU. Association named him “CPA of the Year.” He has much more than education for which to show his grati- He has that look that says “distinguished,” and an inner warmth tude to the university. It was there he met his wife, Conchi, who that is quickly unveiled as he talks about his family, his business, was pursuing a graduate degree in education. His dedication to his community, and his baseball. Determination and honesty are his family is evident at every turn in his office, which is replete his creed, and as the progression of his success unfurls through an with proud displays of family photos featuring Conchi and his informal conversation, it is evident that Tony Argiz is totally com- three children—Carolina, Tony, and Andy. fortable with who he is…a man in full. A man who loves Sunday Also gracing his Brickell Avenue office are tributes to his mornings with the New York Times, chilling out on the islands of staunch belief in giving back to his community and his industry. Turks and Caicos, attending a Marlins game with his ten-year-old, He has served as United Way Campaign co-chairman (2002), and adding to the fiscal success of people like John Elway. n

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meets working professionals’ preferences ...and then some.

ith a full-time job, a “We wanted to proto- family, and a desire to type an enhanced stu- move up the profes- W dent learning model,” sional ladder, Bob Hartman said Cliff Perry, associate (BBA ’02; MSMIS ’03) needed a dean of academic affairs way to complete his education and academic programs that would fit his busy lifestyle. in the College and facul- “If I had had to go to classes ty director and chief every night, it would have been architect of the BBA+ hard on my family,” said Sunrise program. “We Hartman, director of applications embraced student col- development at Carnival Cruise laborative learning as Lines for the past four years. well as a holistic, cross- “Also, as I tried to plan my course curriculum—a schedule, I would have had to departure from having work around the availability of the student complete the classes I needed.” Not only can students choose the time that suits shared Aleman’s enthusiasm for course availability. twenty mutually-exclusive courses.” “I have a very busy, hectic work schedule,” said Maria them best, but also they can opt to take the BBA+ pro- “I used to miss a lot of classes because no one could BBA+ includes a specially designed business calcu- Pulles, operations manager at Wal-Mart. “I have been gram at both the Florida International University (FIU) guarantee when they would be offered,” said Espinoza, a lus course in addition to its integrated, enhanced out of school for ten years but have never been able to Pines Center in Pembroke Pines and the University student in BBA+ Sunrise. “When I heard about BBA+ curriculum. finish my degree because I don’t have time to spend Park campus in state-of-the-art facilities. Sunrise, it sounded perfect for me. I never have to worry This program “Dr. Perry wanted to take a whole new approach in twelve hours a week in a classroom.” about getting the courses I need when I need them.” is a combination I could be the program,” said Moe Izadpanah, director of online These two hard-working professionals are among the OFFERING A HIGH LEVEL OF ATTENTION, The program attracts students from within and of hands- sure that I learning, whose office helped with instructional growing number of students who have found an ideal SERVICE, AND RESPONSIVENESS beyond the College who like the feeling of a small col- on learning, would design. “He wanted the courses to interrelate. Also, he solution in the College of Business Administration’s lege experience with the resources and activities of a freedom, The program is replete with “extra” services (hence finish my wanted to use technology to support collaborative, BBA+. BBA+, a cohort-based, lock-step program, gives large university at hand, and who appreciate a level of and what s the “+”) to accommodate the multiple demands that degree on active learning.” students the chance to earn a business degree quickly: attention usually reserved for MBA candidates. convenient. students who are working professionals often juggle. schedule. According to Dr. Nancy A. Rauseo, an instructor in BBA+ Weekend takes just seven twelve-week sessions to “Even though we’re undergraduates, because of the Maria Pulles, “We get our registration materials in the mail,” Pulles Jesus Aleman, marketing who teaches in the program, “We coordi- complete, while BBA+ Sunrise (formerly Early Bird cohort structure and all the personal attention we get (BBA+ Sunrise), said. “I don’t have all day to stand in a registration line. (BBA 04), nate among the instructors to ensure that learning is BBA) and BBA+ Sunset can be completed in as little as from our professors and staff members, we’re experienc- Operations Avoiding that is the extra gravy to me … and I don’t IT manager for a integrated each term and that there’s a common thread eighteen months. ing what people in MBA programs usually do,” Manager, mind paying for it.” global company throughout the entire program.” BBA+ Weekend matched Hartman’s requirements, Espinoza said. Wal-Mart Jesus Aleman (BBA ’04), who graduated from BBA+ The students readily perceive the commitment to an while Pulles found BBA+ Sunrise “perfect” for her lim- He also likes the fact that the program is based on Weekend, agreed. integrated approach. ited availability. It will enable her to complete her quarters, not semesters. “The staff helped with registration and with other “All three professors are there on the first day of each degree through three short morning classes per week, “I feel like I am on the fast track to my degree,” he procedures,” said Aleman, IT manager for a global term,” Espinoza said. “They communicate with each combined with a hefty technology-assisted component said. “I’m 28 years old and I don’t want to spend much company, who wants to move into a CIO position and other throughout the term and participate in each other’s that she can do on her own time. (See related article more time in school. This program fits my lifestyle like a knows he’ll need the right degree. “I could be sure that classes. I like the fact that there’s integration among about technology-enabled learning on page 44.) ring to my finger.” I would finish my degree on schedule. Also, I didn’t them as well as among the students in my cohort.” “I may work sixteen hours a day for a stretch, then have to spend time planning what I would take and For example, team projects—such as business devel- have two consecutive days off,” she said. “Thanks to the DELIVERY OPTIONS THAT when. That’s all taken care of for you.” opment and marketing plans—are related to all the technology-assisted classes, I can make excellent use of my Jose Espinoza, operations manager for Sode Tech REFLECT WHAT STUDENTS WANT courses the students are taking that quarter, and all time… when I have it. This program is a combination of Corp, an engineering company that serves as a contrac- Another feature of BBA+ that responds to student pref- three professors evaluate the work. hands-on learning, freedom, and what’s convenient.” tor for the Mexican government in the military area, erences is its emphasis on collaborative, active learning. BBA+ puts different demands on instructors and

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Even though we re undergraduates, because of the cohort structure and all the personal attention we get from our professors and staff members, BBA+ we re experiencing what people in Accelerating time to degree MBA programs usually do. Jose Espinoza, (BBA+ Sunrise), Operations Manager, Sode Tech Corp.

“‘Time to degree’ is important to our students and became an important issue to the Florida Legislature in the early to mid ’90s,” said Donald Roomes, instructor and director of the BBA+ program.“Since most of the students in the College work, it could take them three or four years to complete the two years of required classes.” students than they face in a conventional course. law, real estate, healthcare, and finance. “Those of us who teach in the program function more as facilita- “The people in my cohort were generally a little older than I Work hours of seniors graduating from the College of tors and coaches than as lecturers,” Rauseo said. “Our students am, and I felt I benefited from the life experience of the VPs and Business Administration in 2003 learn concepts, but more importantly, they apply them to real- managers in my group,” Aleman said. Hartman, the only IT pro- world situations. In each course, we emphasize interaction, discus- fessional in his cohort, and Pulles agreed. None: 18 percent sion, and critical thinking, and we verify that our students are “There was added value for me because of the different back- 1-20 hours per week: 18 percent engaged in critical thinking by including oral exams.” grounds of my colleagues, who were experienced stockbrokers, 21-30 hours per week: 20 percent The relevance of the courses and projects has been a boon for bankers, and insurance brokers, among others.” Hartman said. 31-40 hours per week: 22 percent Pulles. According to Pulles, who had been out of school for ten years More than 40 hours per week: 22 percent “What I’m learning is very current and I put it to before starting BBA+ Sunrise, “We’re already profes- use it right away…sometimes the same day,” she said. sionals. We know what we want. This program is tak- “When I was taking a management class, I was also ing us to another level.” teaching new managers. I’d learn a concept in class in Another important aspect of the program is its atten- the morning and then teach it at work in the after- tion to community leadership. noon.” “As part of its community service project, one cohort The College of Business Administration puts the in undergraduate business education! In addition, Pulles does monthly training of twenty in BBA+ Weekend raised more than $7,000 through There was customer service representatives, drawing material ‘Relay for Life,’ which benefits cancer patients,” Roomes + added from her BBA+ Sunrise courses. value for me said. “The effort demonstrated the commitment our To maximize the students’ interaction with the pro- students bring to this aspect of their education.” (See the Weekend (21 months) because of the fessors and among cohort members, the technology different article on civic engagement on page 47 for more details about component of the course has been carefully structured. back- the important role community service plays in the College.) “I’ve taken online courses at other universities, and By soliciting input from students, faculty, and employ- BBA+Sunrise (18 months) grounds I’m really impressed with this program, which is far of my ers, who sometimes pay for their employees to attend, + delivers extras like better than anything I’ve encountered before,” Espinoza Perry plans to alter the program as necessary to ensure it colleagues. • Convenience said. “There’s a huge amount of communication remains responsive to the needs of its constituencies. Bob Hartman, • Personal service through e-mail, chat rooms, and discussion forums. We “To best meet the needs of everyone involved, we’re (BBA 02; MSMIS get lots of evaluation, both of our Internet work and in open to modifying meeting times, the type of technolo- • Known-time to graduation 03), Director of class. The whole program was very well thought out.” gy we use, and when and where we offer the program • Innovative teaching Applications in the future,” he said. • Customized curriculum design with special Development, ENRICHING THE PROGRAM Even as the program evolves, it will continue to business calculus course Carnival Cruise THROUGH DIVERSITY reflect a philosophy of education based on opportunity. • Collaborative, active, team-based learning Lines “We’ve gotten strong interest from individuals look- “We should provide access and inspire students to • Web-assisted, technology-enabled instruction ing to bring their real-life experiences and issues into the strive for lifelong learning,” Roomes said. “Many of • Small, cohort classes with close faculty-student interaction classroom, which deepens the program for both students the students in the program would not be able to • Built-in mentorships and career services and faculty,” said Donald Roomes, BBA+ director and attend a traditional BBA program or would require • State-of-the art learning facilities instructor. Among the participants are high school grad- many years to complete it. Now, they can finish their uates in their early 20s as well as working professionals BBA quickly and move on to their next professional Enjoy a small-college experience within a large university environment. in their 40s representing diverse areas such as banking, or academic goals.” n To find out how, visit http://bbaplus.fiu.edu or call 305-FIU-4052 TODAY!

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College uses technology to enhance collaborative, active learning.

Is it possible to offer high-caliber college courses beyond the and classmates through discussion forums on the Internet than I said. “I interacted with everyone, getting feedback from other stu- The selections have proven popular with instructors as well: walls of a classroom? did in person,” Konobeck said. dents and the professor on a discussion page. Not only did the Twenty-five faculty members teach the collaborative learning, In the business school, the answer is yes. Nancy A. Rauseo, an instructor in marketing who has taught professors communicate directly with each of us, but also they Internet-based courses and 35 teach courses that blend technolo- After careful initial research, and with ongoing evaluation of its these technology-enabled courses for three years, explained that a had online office hours, which made them very accessible.” gy-enabled and face-to-face instruction. offerings, the College of Business Administration (CBA) has fash- well-designed Internet-based course challenges students intellectu- Many professors use more feedback and more assessment tools The Office of Online Learning now offers all the courses ioned a number of courses that include technology to strengthen ally and gives them ample opportunity to engage effectively with when teaching over the Internet than in traditional courses, includ- required for an international business major and a finance major the collaborative, active learning of its students. Using the teachers and fellow students. In addition, the courses put heavy ing mid-term and final exams, quizzes, projects, using this technology-enabled model. Internet as its primary tool and without sacrificing the rigors asso- emphasis on active learning. and participation in the discussion forums. In addition to student-centered learning ciated with conventional classroom learning, the College’s Web- “I include a lot of active learning, which is also the philosophy “In my technology-enabled courses, I base We had to apply and convenience, these courses provide an based collaborative learning pedagogy is facilitated through its behind the BBA+ programs,” Rauseo said. “With active learning, sixty to seventy percent of the grade on proj- excellent way for the College to extend its Office of Online Learning. (See related article on page 40 on students get to put into practice the concepts they learn, which ects, along with interchanges in the Internet more of what we reach into the community. programs for working professionals for details on the vision behind helps prepare them for the highly competitive business environ- discussion forums,” Rauseo said. “In a tradi- were learning, “People in the immediate area and beyond courses with technology-enabled collaborative components.) ment they’ll encounter. We use the techniques of interaction, dis- tional course, a student may derive as much which meant we who want to take a business course with us Working full-time in a human resources position at a Miami law cussion, and critical thinking—all of which can be accomplished as eighty percent of his or her grade only learned more in the really like the convenience of these courses,” firm left Kristie Konobeck (BBA ’03) little leeway in her schedule as effectively over the Internet as in a classroom.” from exams.” Izadpanah said. “Because we run our office to continue her work toward a degree in business. After taking an Konobeck appreciated the emphasis on practical experience. The College’s Office of Online Learning has end. Kristie like a business, we focus on providing top-of- Internet-based course or two for several semesters, she appreciated “We had to apply more of what we were learning, which meant been supporting technology-enabled collabora- Konobeck (BBA 03) the-line service to students, enhancing cours- their educational value as well as their convenience and increased we learned more in the end,” she said. tive learning and course delivery since 1998. es with new technology and constantly her online course load to a full eighteen credits per semester. To ensure that active learning takes place, Rauseo regularly The effort began with a modest selection— improving the experience for people who “I got lots more homework than in a traditional class, I inter- posts questions on a discussion page, provides feedback, and fewer than ten pilot courses. In response to the ever-increasing choose to do coursework this way.” acted with my classmates more than I did in my regular classes, assigns a project weekly. And because the professors facilitate and demand for them, the College now offers more than fifty such Konobeck can summarize her reaction to her experiences with and I had to apply more of the learning through projects,” coach the sessions, rather than simply lecture, the students make courses and sixty blended (a combination of technology-enabled technology-enabled collaborative learning in a word: “Perfect.” Konobeck said. “I also loved the flexibility of being able to do the their own discoveries. and in-class instruction) options. Currently a consultant with Kadix Systems, an Arlington, VA- work at my own pace and as my schedule permitted.” To complete projects, students often work as teams, devising More than 4,000 students a year avail themselves of the oppor- based firm, Konobeck said, “I loved it. I was able to concentrate Beyond supporting collaborative work, the technology also marketing plans or analyzing a case study together, either in per- tunity to complete some, or all, of their third and fourth years on what I needed to learn, and I wouldn’t have been able to finish makes individual feedback easy. son or virtually. of business coursework from home and office, according to Moe my degree as quickly as I did otherwise. Best of all, I use what I “I felt more comfortable having a dialogue with my professors “About ninety percent of my work was group work,” Konobeck Izadpanah, director of online learning in the College. learned all the time in my job.” n

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Community Connections Community Connections Civic engagement Civic engagement improves communities improves communities and enriches lives. and enriches lives.

“I wanted to be a hot shot manager or CEO until I got them,” Naylor said. He took a van, gathered the boxes, then involved with civic engagement through the College of delivered them to the campus and a surprised, elated Hogner. Business Administration,” said Henry Fernandez (BBA ’02).“It “This is a model that works and that businesses everywhere can completely changed my career path. I’m now going for a Master emulate,”Hogner said.“This is what of Public Administration instead of an MBA.” we’re trying to teach our future “My service experiences Whatever it’s called—civic engagement, corporate citizenship, business leaders here at FIU—to accelerated my interest. or service learning—it’s happening at business schools and on get involved!” I’d never taken the campuses across the country. There are three ways in which “Civic engagement is a way for the College to provide knowl- the College gives students oppor- opportunity to get edge, expertise, technology, and resources locally through proj- tunities to do just that—through involved, but this push ects that center on the importance of sharing, community, and service components in various really stimulated me, and reciprocity,” said Robert “Dr.Bob” Hogner, associate professor of courses, in a unique class dedicated I’m still burning with the management and international business, who officially heads up to service learning, and through the College’s Civic Engagement Initiative. the Miami Benefits Club, Inc. desire to do more.” “By teaching students principles of service to use in the everyday A number of professors incor- Vinetta Lang (BBA ’03) practice of business, we’re trying to transform workplaces,”he said. porate service learning in their Considering the scandals in the business world in the last classes, which include Community and Business Leadership, decade, it’s no surprise that such an effort is needed. From Community Service Management, Business in Society, and Enron to Martha Stewart to MCI/WorldCom’s $11 billion Business Ethics. For example, in 2000, Hogner’s Business Ethics accounting “mishap” in 2002, the media has reported on count- class started the Miami-Jackson Senior High School project. FIU less stories of companies doctoring books, high-profile people students mentored juniors at this magnet school located in caught red-handed in insider trading activities, and other unsa- Brownsville/Liberty City, a low-income, predominantly African- vory business practices. American neighborhood of Greater Miami. In the face of eroding values “They learned about the principles of ethics in their books and “The opportunities among business leaders, educators learned the rewards of acting in an ethically-minded way students find through at the College hope to teach stu- through the mentoring project,” Hogner said of his students. service give them a sense dents some important lessons,“off “I am so elated by my experiences in the mentoring project of responsibility the books.” The effort seems to be working. FACULTY IN THE CIVIC ENGAGEMENT INITIATIVE that can’t be taught in a Among many projects, students classroom.” Bob Hogner, from the College have built houses Bob Hogner, “Dr. Bob” head of the Civic for Habitat for Humanity, collected Twenty-five-year Florida International University (FIU) veteran food and money for the Daily Bread faculty director of the International Business Honors Program, Engagement Initiative, faculty director of the College’s FIPSE grants (the U.S. govern- Food Bank, and provided much- ment’s Fund for Improvement of Post-Secondary Education), College of Business needed school supplies for children and faculty member in FIU’s Honor’s College of low-income families through Administration David Lavin, donations to the Salvation Army Associate Professor of Accounting and the Downtown Miami Homeless Assistance Center. Karen Paul, Though some corporations are examples of how not to behave, Enterprise Rent-A-Car believes in leading by example. As a ties where they do business.The Foundation’s mission statement Professor of Management and International Business others have a solid tradition of supporting community service. business partner of the College, Enterprise has long been inter- reads, in part,“… employees are the key … our charitable contri- KPMG is among the many big-name companies that have set up ested in Hogner’s programs and has been there to help by pro- butions and giving nature are almost entirely employee-driven.” Dasaratha Rama, Professor of Decision Sciences and Information Systems foundations to help foster old-fashioned values in students, a prac- viding services and donating cash. One such Enterprise employee is Chad Naylor, Regional tice that’s becoming more widespread.Whether it’s a movement “More than once, I’ve called on them at the 11th hour and Recruiting Manager, whose wife, Melissa (BBA ’03) was a student in Philip Shepherd, to generate good “PR,”a pre-emptive strike to distance companies they’ve responded enthusiastically,” Hogner said. one of Hogner’s classes. One Thursday evening, she had mentioned Associate Professor of Marketing and Business Environment from the tarnished images of corporations like Enron, or honest-to- Through the Enterprise Rent-A-Car Foundation, a charitable to him an upcoming food drive at the College. Deborah Vidaver-Cohen, goodness “good Samaritanism”in business cultures, corporate citi- arm of Enterprise Rent-A-Car, the company has given nearly $38 “I immediately sent an e-mail message to our 27 branches, Associate Professor of Business Ethics and Environment zenship “is always a good thing,”according to Hogner. million to numerous not-for-profit organizations in the communi- and by Saturday, boxes of food had been collected at 20 of

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Community Connections Community Connections Civic engagement improves communities Gift prompts creation of r. kirk landon and enriches lives. undergraduate school of business.

that I am excited about continuing to help in my community,” ing a holiday party at the Homeless Assistance Center, a food said Vinetta Laing (BBA ’03). “I had one-on-one conversations with drive that filled the cupboards of the Daily Bread Food Bank the kids one day a week for a semester and could really see where with two vans-full of food, and the 1st Annual Tools for School they needed help in preparing for college and with family issues.” drive, which in 2003 collected nearly $8,000 in cash and sup- Laing also worked alongside Executive Dean Joyce Elam, facul- plies for 450 youngsters, sending them off to their first day of ty, and alumni on a Habitat for Humanity project. school with backpacks full of pencils, erasers, lunchboxes, and “My service experiences accelerated my interest,” Laing lots of other goodies. said.“I’d never taken the opportunity to get involved, but this The second way in which students can take advantage of civic “I consider this an push really stimulated me, and I’m still burning with the desire engagement opportunities is in Service Learning, which, accord- investment in the to do more.” ing to Hogner, is the only business school course in the country economic future Other opportunities abound. For example, the International dedicated entirely to the subject. It’s devoted to giving its partici- Business Students Honor Society, founded in late 2003, was a cata- pants hands-on experience in developing and managing service of South Florida.” lyst for Aydin Bonabi (BBA ’04), who became involved with Doctors learning projects and in gaining theoretical knowledge in the Kirk Landon without Borders. It was a nat- developing service learning field. Students must demonstrate ural fit for a person who has their understanding of two required books, but the meat of this “The service projects crossed many borders him- class happens outside the classroom. Each student is required to I did through the Miami self. Bonabi was born in Iran, help develop and manage a service learning project. Benefits Club were my spent most of his life in The Miami Benefits Club, Inc., provides a third way for any- proudest moments as an Germany, and came to the one to get involved in the community. Founded in 1999 with a United States in 1997. charitable fund from the Dade Community Foundation, the undergraduate. I met “The Society plans to Miami Benefits Club joined forces with the College in 2001. A recent $5.5 million gift from retired chairman and CEO of development of future business leaders for South Florida and people in the community have an annual fund-raiser Since then, it has been able to provide the Greater Miami com- American Bankers Insurance Group and philanthropist R. Kirk for the Americas.” and learned about targeting AIDS in a different munity with close to a thousand hours of service and to Landon marked the largest cash gift ever bestowed on the planning, organizing, and region each year,” he said. deploy hundreds of volunteers. College by an individual and has been recognized with the According to College Executive Dean Joyce Elam, this sizeable Bonabi intends to apply “The service projects I did through the Miami Benefits Club establishment of the R. Kirk Landon Undergraduate School of gift from Landon and the naming of the College’s undergradu- managing a project.” to law school and focus on were my proudest moments as an undergraduate,”Fernandez Business. As the gift qualifies for the State of Florida Matching ate school in his honor serves as an inspiration to faculty, staff, Henry Fernandez (BBA ’02) international law and said.“I met people in the community and learned about planning, Funds Program, it will provide up to $11 million in total sup- and students, both present and future. human rights—further evi- organizing, and managing a project.” port. It marks an important milestone in the history of the dence of his civic commitment. And even while he’s in law He worked in the Community Partnership for the Homeless, in College and represents a significant investment in its stu- “Our faculty, staff and students are proud to work within a school, he plans to stay involved with community projects. which students help prepare and serve food or work in the dents—the future leaders of South Florida. school that carries the Landon name,” Elam said.“He’s a “I expect to concentrate on my studies during the school term warehouse. He’s also been involved with Neighborhood successful businessman well known for his far-sighted and focus on service projects over the summers,”he said. Enhancement Teams: cadres of students who clean up litter or The money will be used for enhancing and endowing the concern for his employees and for his desire to give back The efforts require faculty dedication, too. David Lavin, associ- even paint houses. College’s facilities and programs. to his community.” ate professor of accounting, works weekends between Like Hogner, Fernandez wants to be sure such efforts continue. November and April preparing accounting undergraduates to “I’m mentoring students so that I can leave a legacy of know- “I consider this an investment in the economic future of South Landon’s passion for education has been longstanding. During participate in the IRS’s Volunteer Income Tax Assistance (VITA) ing others will lead and manage projects when I’m Florida,” said Landon, a resident of Coral Gables who has been his 47-year tenure at American Bankers, for instance, he creat- program, which helps low-income earners fill out tax forms. He gone,” he said. a supporter of Florida International University (FIU) since its ed a pre-school for employees’ children and made a donation trains the students to use the software program TaxWise and to His attitude embodies Hogner’s belief that “The opportunities beginnings, when he became a member of both the 1972 FIU to the Georgia Institute of Technology for the construction of a prepare the various forms required by the IRS. students find through service give them a sense of responsibility advisory board and the University’s Founders Council. In daycare facility. He has supported nursing education by pro- Now in its second year, the program attracted more than 90 stu- that can’t be taught in a classroom.” recent years, his interest has centered increasingly on the viding funds to establish a clinical laboratory, contributed to dents who completed returns in about half an hour. Several dedi- Civic involvement benefits participants far beyond the way it College of Business Administration, whose graduates he has the building of the Landon Family Garden on the grounds of cated students from last year’s group of more than 50 VITA partici- makes them feel. According to Naylor, students with such experi- hired consistently and with whose vision and growth he has the Miami Project to Cure Paralysis, and donated to pants helped Lavin with the training. ences are more attractive prospects for the managerial positions come to identify. Community Partnership for the Homeless, the Miami Children’s “It’s certainly a taxing effort,” Lavin said.“Pun intended. But he fills at Enterprise. Museum and several arts organizations. it’s a successful and rewarding program, and I’m happy to play “In the four years I’ve been recruiting in South Florida, the “It’s clear that FIU’s College of Business Administration is a part.” number of FIU grads we’ve hired has jumped from 35 percent to becoming recognized as one of the country’s leading business For additional details, be sure to read the Summer 2004 issue Students in the BBA+ Weekend program also engage in civic 75 percent,” Naylor said.“The FIU students are strong candidates schools,” Landon said.“I’m proud to play a part in fostering its of FIU Magazine. activities in their required Business in Society course, taught by in part because of their genuine, clear interest in finding ways to “Dr. Bob.”They’ve completed several ambitious projects, includ- help the community.” n

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Community Connections Community Connections Case studies: Faculty’s work with Case studies: Faculty’s work with organizations benefits them as well as students. organizations benefits them as well as students.

serve as chair of the Crossroads Supply Chain Forum for the Fritz the onsite “supply closet” into disorganization and made the job world’s second-largest implementation of the CASE STUDY: Kuldeep Kumar Institute, a foundation whose mission is “mobilizing disaster man- for the Logistics Team that much more difficult. enterprise resource planning (ERP) software. When Disaster Strikes: Perfecting the agement expertise.”With the support of the National Science The team regrouped three months after leaving India for a She co-authored one case that detailed Logistics of Saving Lives Foundation (NSF), Kumar traveled to Geneva in the summer of debriefing at which they recounted their successes and mistakes, best practices in project management for 2000 to continue his research in dynamic supply chains. looking for ways to incorporate the lessons into their response SAP implementations. Another focused At around 8:50 a.m. local time on Friday While there, he had learned from Bernard Chomilier, head of the and relief plan. On an ongoing basis, students reading and dis- on factors for success in organizations 26th January, 2001, a series of earthquakes Logistics and Resource Mobilization (LRM) department of the IFRC cussing the case learn important management principles from that use SAP by looking at IBM’s use of peaking at a massive 7.9 on the Richter scale and representatives of several other disaster relief agencies head- the experts themselves. the software in “longitudinal progres- hit Gujarat, one of India’s four wealthiest quartered in Geneva, that the challenges to disaster relief agencies “IFRC—Choreographer of Disaster Management: The sion” (study over time). states.The epicenter of what turned out to be are threefold: under-supply, over-demand, and unpredictability.The Gujarat Earthquake,” published by INSEAD in 2002, was writ- In a case about MetalSpectrum, the most destructive quake in independent LRM department, for example, depends on a full-time staff of only ten by Research Associate Ramina Samii and Luk Van Becerra-Fernandez outlined principles India’s history was 20 km from the city of six (the rest are temporary and people “on loan”from other parts of Wassenhov of INSEAD, together with Kumar and Irma Becerra- of strategic growth management, Bhuj, one of the least accessible parts of the the organization) and has a consistent under-supply of disaster Fernandez, also in the College of Business Administration. chronicling how members of an country… Search and rescue operations involving military forces relief goods—food, medicine, shelter, cash—with which to work. industry worked together to opti- and volunteers were confronted with a massive task. How would the agency fare in the aftermath of the Gujarat mize and tap into the –Excerpted from the INSEAD case study,“IFRC—Choreographer of earthquake, especially since the epicenter of the quake was in CASE STUDY: Irma Becerra-Fernandez Internet.The partners Disaster Management:The Gujarat Earthquake” one of the least accessible parts of India, a country that boasts the Irma Becerra-Fernandez’s created and financially second largest and one of the poorest populations on earth? “The case studies have “All the backed the technolog- In a cataclysmic situation, we put our trust in the experts: the task,”Kumar said,“was massive.”And there turned out to be sub- Right Stuff.” ically-progressive police, firefighters, and the Red Cross. Over the years, the Red stantial differences between theory and practice. business-to-business (B2B) marketplace called MetalSpectrum, Cross has become the symbol of help in times of duress, rushing In theory, Gujarat should have been managed as follows: the What do IBM’s implementation of SAP, which went live in 2000. medical aid and life-saving supplies to disaster sites, even in the Field Assessment and Coordination Team (FACT) would arrive to a strategic growth management compa- MetalSpectrum had hoped to tap into the U.S. metals market, most remote corners of the world. assess the situation and report back to suppliers what was ny, an international merger of e-com- worth $100 billion; in 1999, it was expected that between 25 and Kuldeep Kumar, an expert in logistics and supply chain manage- needed, where it was needed, and how best to get it there.The merce consulting firms, and knowledge 50 percent of that market would go online in the next five years. ment and Professor and Ryder Eminent Scholar in Decision Logistics Team then would tackle the complex matching of management (KM) at the National However, MetalSpectrum lost steam and signed off in 2001 due Sciences and Information Systems, was in India, traveling from demand and supply, managing the warehouses and determin- Aeronautic and Space Administration to “a combination of poor market conditions and slower user Bombay to Aknau, the day the massive earthquake shook the ing how best to meet the demand for relief; and the relief dele- (NASA) have in common? adoption [than predicted],” according to CEO Alan Turfe. province of Gujarat, killing more than 20,000 and injuring hun- gates would define the needs, pull the items out of the ware- The answer is the attentive eye of Irma Becerra-Fernandez, an Despite its short Internet existence, all was not lost. dreds of thousands more. He wondered how the Red Cross had houses, and distribute them to the needy. associate professor of decision sciences and information systems MetalSpectrum’s ahead-of-the-curve software now serves as an learned and honed its ability to assemble and deploy people and The case reveals what actually took place. Out of necessity, FACT in the College of Business Administration, whose background in extranet for Alcoa and other MetalSpectrum backers. supplies so rapidly to disaster areas everywhere. He recognized was drawn into operational activities from the minute it arrived in engineering has made her a rising star in the fields of informa- Still another kind of partnership commanded Becerra- that the information could help students learn about logistics in Gujarat. Nearly a week elapsed before it was able to communicate tion systems, artificial intelligence, and knowledge management. Fernandez’s attention in the Semtor and iReality Group (iRG) production and operations management, supply chain manage- any reliable information on the extent of the disaster.The Logistics To facilitate classroom discussion in her “Organization merger case, essentially the story of an international union ment, and non-profit management issues. Team couldn’t get a clear picture without FACT’s information. Information Systems” graduate courses, Becerra-Fernandez uses between two e-commerce consulting firms. Commonly known as the Red Cross, the International Federation of Timing and “tracking” (inventory control) also are crucial to the case studies, combining those she has co-authored and those Located in Hong Kong, iRG was seeking a U.S.-based consult- the Red Cross and Red Crescent Societies (IFRC) is the world’s largest effectiveness of disaster relief management. In from Harvard, which represent the “standard” in case method ing firm that could help provide support to its customers for humanitarian organization, with more than 60 field offices strategical- Gujarat, the relief delegates arrived instruction in business education. systems and organizational integration projects. Semtor, a ly positioned around the world.It provides assistance to more than 30 two days after the supplies did. Her cases, which focus on how organizations try to manage young e-commerce consulting firm based in Weston, Florida, million people annually Everyone on hand, and grow their businesses using technology, are very appealing was an attractive candidate.The cyberspace match enabled the The challenge to the Red Cross is that,“One never knows what including mem- for a number of reasons. two firms to add to one another’s core competencies and to may happen, when something may happen, or where it may bers of FACT, was “They profile organizations in the southeastern United States, span the globe. happen,” Kumar said.“With the unpredictable always in play, the pulled aside to from technology-based startups to large, well-recognized corpo- “Such a merger between a local firm in South Florida and an best the agency can do is to have a solid, strategic, rapid- become tempo- rations; they’re all about real-life scenarios; and they present international firm is very exciting for our students,” Becerra- response plan in place.” rary relief dele- technologically-savvy and entrepreneurially-minded companies,” Fernandez said.“It gives many of them, who are entrepreneurs Kumar’s interest in principles of dynamic supply chain man- gates.They per- Becerra-Fernandez said. themselves, the idea that they can take their businesses global.” agement had formed before the 2001 earthquake. In 1999, he formed these duties For example, students who aspire to working in a large corpo- But it’s really the NASA case that provides the “rocket booster” met Lynn Fritz, then CEO of Fritz Companies, a multi-million dol- without tracking sup- rate environment learn a great deal from her cases on SAP tech- for her graduate students, revealing that even an organization lar logistics company. Fritz was leaving industry for philanthropy plies, which, in addi- nology at IBM. By visiting with knowledge managers at Big Blue’s made up of the best and brainiest engineers and scientists in the and wanted to create a think tank of experts who could brain- tion to being against North Carolina Research Triangle Park facility, Becerra-Fernandez world has growing pains. Faced with budget and personnel cuts storm disaster management practices. He recruited Kumar to IFRC procedures, threw was able to study key aspects of IBM’s SAP implementation, the in the early 1990s, NASA had to determine how to continue its

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Community Connections Community Connections Case studies: Faculty’s work with

organizations benefits them as well as students. “Our professional programs focus on project management, “Under the leadership of Carlos Sabater (BACC ’81), we’ve sales management, information technology, human resources, assembled a group of highly dedicated individuals committed to level of operation within the bounds of a massive downsize and the capture and dissemination of knowledge. and finance, among other topics,” he said.“Our idea is to create helping us re-establish our board,” said Dana Forgione, director a general shift in employee responsibility from “doers” to “over- Of particular interest to her students is the fact that Becerra- small boards with six or seven experts in each area.” of the School of Accounting. (See sidebar on Sabater for a closer seers.” Because the agency was facing a 33 percent reduction in Fernandez was part of the initiative. She is a four-time NASA In addition to providing OPE staff members with insights into look at the re-energized board.) contractor services and a 54 percent reduction in civil service grant-winning researcher and principal investigator for NASA’s the needs of the marketplace, board members will mentor stu- But small doesn’t mean the group lacks big ideas. employees, staff members had to switch gears from learning and Expert Seeker project, launched in the late 1990s.The NASA dents, sharing their experiences as lawyers, bankers, and leaders “We’re formulating the board’s mission and considering ways knowing how to do their job to supervising the work of others. Expert Seeker software tool pools information on the expertise in many industries. to integrate students and business more effectively through The downsizing also revealed that, within a few years, the and experience of NASA employees, drawing from ten data “Board members seem to enjoy giving back to the communi- mentoring so that we deliver the right product to the right peo- agency would have to figure out how to cull and transition the sources, including the human resources databases and employ- ty,” Daniels said.“Serving on our board also will give these lead- ple,” Forgione said. knowledge of the aging founders—the scientists who engi- ees’ personal web sites. Compiled in Expert Seeker, this data is ers a chance to get to know our students and to network with And what better entity to look at the financial impact an advi- neered the first moon landing, for example. Otherwise, their used to locate and track knowledge within the organization, other professionals.” sory board can have than a school of accounting? experience, totaling more than 140 years, would be lost. matching people with the right projects. “We’re looking at long-term funding, including a permanent Part of NASA’s strategy to retain that knowledge was to insti- Regardless of students’ goals in business, Becerra-Fernandez’s School of Accounting Advisory Board thinks small. endowment, to support what we do,” Forgione said.“We’ve dis- tute the Knowledge Management Working Group. It was charged varied, concrete, and vivid accounts, along with her own experi- After a four-year hiatus, the School of Accounting Advisory cussed scholarships, assistantships, support for faculty develop- with all aspects of knowledge management, from gaining an ences, help arm them with solid knowledge about what works, Board has become active again. It’s starting small and intends to ment, and bringing eminent scholars to the campus as well as understanding of NASA’s needs for competency management to what doesn’t, and why. n stay that way. using the funds to help us meet our operational expenses.” n

College’s programs engage top business CARLOS SABATER SPEARHEADS REVITALIZATION OF SCHOOL OF ACCOUNTING’S ADVISORY BOARD. leaders through advisory board membership. “The Advisory Board for the School of The board will address this competitive situation through Accounting isn’t about give and take,” two means: money and knowledge. To assist it in developing timely programs for preparing effec- Two existing advisory boards, one for the Office of Professional said Carlos Sabater, (BACC ’81), Deloitte “We want to be sure that the School gets its fair share of fund- tive business leaders, managers, and entrepreneurs, the College Education (OPE) and the other for the School of Accounting, illus- & Touche LLP–South Florida and Puerto ing from within the University system,” he said.The board also of Business Administration has built and continues to refine the trate ways in which such groups help to shape and support the Rico Managing Partner.“It’s 100 percent plans to help raise funds from the community through match- structure of its advisory boards. College’s programs. about give.” ing gift programs at accounting firms and corporations. (See Populated largely by senior-level directors, regional managers, Although earlier attempts to create a related article on advisory boards for details about the and owners of their own enterprises, these business experts Resident expert creates the Office flourishing board for the School had not planned use of the funds for the School of Accounting.) share real-world experience—from strategic to tactical—with of Professional Education board. succeeded, new efforts under Sabater’s Though money is important,“knowledge is as important,” decision-makers at the College. To develop an advisory board for the Office of Professional leadership are adding up to success. Sabater said. To ensure that the School gained a clear idea of Exciting plans are underway to reorganize the structure of the Education (OPE), the office’s Director of Business Development “We plan to have a very small board—maybe fewer than a what the business community is looking for, he set up meet- Chapman School’s program advisory boards.Though specific Vince Daniels needed only to look at his own research. His dozen people from the top of their organizations—that will ings between the managing partners at major accounting details are in the still in the works, the boards will involve busi- experience in creating the College’s International MBA focus entirely on helping to produce the top accounting stu- firms and Dana Forgione, director of the School of ness leaders in an array of activities. program (IMBA Advisory Board—IBAB), which he managed dents in the country,” he said. Accounting, and the College of Business Administration’s for several years, led him to write an article to help others do Fortunately, the board is starting with a program on firm foot- Executive Dean Joyce Elam. the same. ing.The College’s School of Accounting is the largest in the U.S. “I give these two credit for going to see the managing part- In “Building a Successful Business Advisory Board,” published It’s alumni constitute about thirty percent of the professional ners to find out what they need and to solicit their ideas in the Spring 2003 MBA Roundtable Journal, Daniels shares les- staff in the Deloitte & Touche Miami office. Also, the School of about how to improve the School,” Sabater said. Accounting has long held the distinction of being one of the sons that he learned while forming the IBAB board and from his Sabater also believes that students must understand the highest performing schools in the United States on the experiences as a member of Thunderbird’s World Business global context of the accounting world. According to him, Certified Public Accountant (CPA) exam. Advisory Council. firms that try to recruit from FIU too often find its students “One of the most important factors in building an effective However, there are challenges. According to Sabater, as the pro- focused only on South Florida—a mindset he hopes will gram at FIU broadened to concentrate on what he described as change through education. advisory board is to organize it as an advice-giving organ whose “creating better accountants rather than merely people who counsel must be given full consideration and implemented when In addition to chairing the Advisory Board for the School of did well on the exam,”the scores declined slightly. sound and practical,” Daniels said. Accounting, Sabater serves on the College’s Dean’s Council, A second challenge results from increased competition. the Board of Directors of the FIU Foundation, and on the Because the OPE does not have a student body, and because it boards of the Little Havana Activity Center, the Greater offers so many courses, Daniels faced several challenges for “FIU students used to be chosen immediately for the jobs Miami Chamber of Commerce, and the YMCA. n devising an appropriate board—a process that continues to they wanted,” Sabater said.“Now, they may get the jobs they unfold. (See the OPE program brief for details on the short-duration, desire, but they have to compete against graduates from other Florida universities.” non-degree, in-house and customized programs OPE offers to work- ing professionals.)

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Community Connections Community Connections Dean’s Council furthers achievement Mentoring is a two-way street.

of College’s mission. semester and, based on their industry interest, are paired with a College alumnus who works in that industry and is qualified to Members of the Dean's Council help the of that board, see the side bar on Sabater.) mentor a student. Potential mentors go through a tough screen- College of Business Administration achieve its “Since the School of Accounting falls within the College, I ing process and potential mentees are asked to explain why they mission by providing Executive Dean Joyce wanted to understand the workings of the College as a whole,” want a mentor. Once all the pairs have been formed, the College Elam with insights into the College’s strategic he said.“Initially, my goal was to learn more about the College so holds a “meet and greet” event to introduce the pairs. Hopefully, vision based on their experience in business. I could be more effective on the School of Accounting’s Advisory the relationship blossoms from there. They offer an outsider’s view and a fresh per- Board. But Joyce Elam drew me right in.” He feels his work on the Although the mentors and students do discuss career goals spective of the challenges and opportunities two boards goes hand-in-hand. and transitions from college to the workplace, they also talk about the College faces today and expects to confront in the years ahead. “South Florida is the gateway to Latin America,”he said.“We want Colleen Post (MBA ‘03) with mentor James Bussey personal issues that they otherwise would not be able to share Founded in 2001, the Council currently is composed of more to help FIU become one of the preferred universities that companies Chewing on the sweet, lemon-capered chicken picatta and with someone in their field. Both individuals become part of a than 25 prominent business leaders, with plans for expanding look to for employees with business degrees.” looking across table at the bright-eyed MBA student he had trusting relationship that serves as an outlet for expressing con- membership over time.The group offers guidance on matters such Jesse Tyson, president and retail sales director for ExxonMobil agreed to mentor, James Bussey (EMBA ’97), executive assistant cerns, frustrations, or fears without the threat of judgment.The as how the College can build its reputation and ways it can create Inter-America Inc, concurred. to Executive Dean Joyce Elam, recalls how he felt just getting student gets a real-life glimpse into the workplace. closer alliances with the business community. In addition to giving “We operate our Latin American business out of Coral Cables,” out of college. “What the mentor gets out of the relationship is a fresh per- strategic counsel, members also help the College obtain long-term Tyson said.“We need human resources, and we prefer them to have a “The world was my oyster and I didn’t have a clue,” he said. spective and a new pair of eyes,” Bussey said.“Something funding and interact with students, alumni, and faculty. college education and an understanding of Latin American culture.” Bussey had set up this initial luncheon meeting with his “mentee,” I say my mentee may not agree with and that leads to a new “I rely on them for advice on strategic issues as well as for help with Being able to see FIU from the inside has made him confident Colleen Post (MBA ’03) at a popular Italian restaurant. way of thinking.” specific projects,”Elam said.“Their insights, energy, and recommenda- about bringing the College’s students into his organization via Although he expected to be asked about career options and But it’s not just the mentors who learn from the relationship. tions are a tremendous asset to me and to the business school.” internships or permanent employment. the current business environment, Bussey found himself instead William Levin (MBA ’03), met with his mentor, Jorge Rodriguez, “The input of the Council is invaluable,” said Dean’s Council “Through my work on the Council, I have access to students and chuckling and describing the antics of his two Teacup Yorkies, Southeast Regional Manager for PerkinElmer, several times while first Chair Carlos Migoya (BBA ’74; MBA ’76), regional president, faculty. I can see that the students have the education, language Sparkle and Twinkle. Twinkle, the male Yorkie,“is missing a few he was in school. Wachovia, Miami Dade-Monroe.“We are able to explain what our skills, values, and work ethic we’re looking for and an excellent feel cards in his deck,” Bussey said. “Although we were both very busy, I knew I could call on him needs are and the kind of education we would like College grad- for the culture.” The mentor and mentee laugh as they draw pictures on the when I had a question,” Levin said.“Last year, he helped me deal uates to have.We then leave it to the College to determine the Tyson’s attraction to the Council is personal as well as profes- table with red and blue crayons. with a situation at work that I was unsure how to handle. I'm glad courses they can offer to meet those requirements.” sional.“As a good corporate citizen, the company believes in giv- “Drawing and similar activities get us back to aspects of our to have him as my mentor.” Migoya, who has been a member of the Florida International ing back to the community,” he said.“I feel that by serving on the youth, which helps us all understand that, even though we're all Students benefit from these relationships in the classroom as University (FIU) Foundation, Inc., Board of Directors for more than board I do that.What’s even better, I am able to give back to the grown up, we're all still kids, with all the same emotions and well as personally. a decade, said that,“The Council is enthusiastic about the community in a way that also has value for our business.” curiosities,” Bussey said.“It's important that we don't let those get “In my Strategic Management class last semester, we had to progress the College is making to ensure its graduates have the According to Annabelle Rojas (BA ’87; MBA ’98),director of external too far away.” choose a company about which to write a case study,”Post said. background to succeed.” relations for the College,“It’s really a great board.We have a cross section While it may not be all crayons and puppies, the College’s “Jim had worked for Carnival Corporation for 22 years, so he was Carlos Sabater (BACC ’81), a managing partner with Deloitte & of leaders that includes current and retired top executives as well as Mentoring Program, which began in Fall, 2002, has sparked seri- an invaluable resource for my case study team. He opened our Touche LLP–South Florida and Puerto Rico, was drawn to the entrepreneurs.Also,we have the staff to support the Council’s activities.” ous discussions between area business professionals and select- eyes to issues we could never have seen from a textbook.” Dean’s Council when he was trying to establish the Advisory Tyson agreed.“The participation and energy level are at an all- ed students in the College. Cristina Jaramillo, who is coordinating the Mentoring Program, Board for the School of Accounting. (For details about the creation time high,” he said. n Business students apply for mentors at the beginning of a can be reached at (305) 348-0397. n

OCEAN BANK PRESENTS $1 MILLION GIFT TO THE COLLEGE

“We are delighted to present this gift to the ulation it serves, the College relies increas- “We’re ecstatic that our relationship with corporate lending and small business College of Business Administration. Ocean ingly on corporate gifts to make further Ocean Bank continues to grow,” said lending, all of which have contributed to Bank is a true hometown bank and FIU expansion and development possible. Maidique. “This partnership has con- growth and new employment opportu- serves our hometown in so many impor- “This generous gift from Ocean Bank is tributed to the overall success of the nities in our community. With more than tant ways,”said President and CEO José significant in many ways,” de la Torre University, and we’re so pleased with what $4.1 billion in assets and $3.6 billion in Concepción.“For more than 21 years, said. “The support of businesses and this latest show of support will mean for deposits, Ocean Bank is a true local bank Ocean Bank has embraced education as organizations in the local community we the College of Business Administration.” that reinvests 100 percent of its local one of the most important causes in this and foreign deposits in South Florida. It In January, 2004, Joyce J. Elam, Executive home to Florida International University serve is invaluable.” Chartered in 1982, Ocean Bank operates Dean of the College of Business (FIU) President Modesto A. Maidique. community and we are delighted to forge has received recognition on many occa- In addition to this $1 million gift, Ocean a network of 22 branches throughout Administration, and José de la Torre, The contribution is the largest single this public-private partnership that will sions for its support of local charitable Bank has long been a valuable benefactor Miami-Dade and Broward counties. It is Dean of the Alvah H. Chapman, Jr., donation to date made by Ocean Bank make an impact on the education of gen- organizations and for its commitment to of FIU as a sponsor of the University’s recognized as a leader in fueling South Graduate School of Business, accepted a and reinforces its commitment to erations to come.” helping those who are most in need. n Football Founders program and has been Florida’s economic growth by providing $1 million gift from Ocean Bank at an supporting education within the According to Elam, as a result of dwindling a member of the University’s Council of its customers with quality financial prod- event held at the University House, local community. public funding and the ever-growing pop- 100 since 1995. ucts like commercial real estate lending,

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Community Connections Community Connections College forms alliances to highlight its expertise in Hispanic business issues. “Being a welcoming sponsor makes us very visible to corpo- Career Expo hosts thousands of mid- to large-sized and Fortune rations and potential students,” said Monique Catoggio (EMBA 500 companies interested in hiring MBAs for management posi- To underscore its commitment to addressing issues that affect involves the development of primary research on the Hispanic ’03), director of alumni and partner relations at the College.“We tions. Both Elam and de la Torre were featured speakers. Hispanics, particularly in the business world, the College of market. Its research purpose is to develop a Hispanic consumer also have the opportunity to showcase our expertise in busi- At the 2004 conference, which will take place in Fort Worth, Business Administration has entered into partnerships with two acculturation model. ness education through involving our faculty members as con- Texas, in October, the Chapman Graduate School will again be national organizations that have similar goals:The National Carolina Gomez, assistant professor of management and interna- ference speakers.” a welcoming sponsor and will continue to support the local Hispanic Corporate Council (NHCC) and the National Society of tional business; Sherry Moss, associate professor of management; This conference, which targets current and future MBA stu- South Florida Chapter in various ways. Hispanic MBAs (NSHMBA). and Juan Sanchez, professor of management and international dents as well as professionals interested in participating in pro- To learn more about NSHMBA and the upcoming conference, business, are leading the third project. fessional development workshops on a variety of business topics, please visit: http://www.nshmba.org/home.asp or e-mail the South The NHCC Connection They are examining the developmental factors (career moves, brings in more than 5,000 people over the three-day period.The Florida Chapter at: [email protected]. The NHCC, a not-for-profit organization, serves its member opportunities, attitudes, acculturation, etc.) that lead to leadership companies as a source for information, expertise, and counsel positions for Hispanics.The results of their study will be presented about Hispanic issues that have an effect on corporate objec- at a dedicated symposium slated for November, 2004. Lecture series bring tives. It also advocates for increased employment, leadership, and business leaders to campus. business opportunities for Hispanics in corporate America. In 2003, Carlos Soto, NHCC president and CEO, and Joyce Elam, executive dean of the College, announced a partnership to Leadership isn’t an afterthought in the Executive MBA continually and took personal risks to move up the corporate explore value-based projects that capitalize on the organizations’ (EMBA) program. It’s one of its most notable features. Not only ladder. In fact, she was the first female manager at Lilly. She said complementary strengths. does the program attract business and community leaders as she always made sure she was viewed as a role model for how to “This alliance seems like a natural fit for us, in that both Florida students, but also it highlights these individuals through its balance work and life. She said the characteristics of a leader are International University’s (FIU) business school and NHCC have Herbert A. Wertheim Lecture Series in Business Leadership. spelled—“FOS”—a person who is fair, objective, and sensitive. strong and recognized expertise in issues affecting Hispanics in In 2002 and 2003, the program’s organizers assembled an array Margarita Abrishame (BBA, ’74; MIB, ’79), publisher, Vive corporate America,” Soto said.“By joining the business school’s of successful business people and entrepreneurs to speak to Magazine, closed the series with her story of personal growth. academic research and our members’ experience, we can help and engage EMBA students and professors in conversation. She built TeramarMedia, a publishing company that brings out enhance knowledge regarding best practices in Hispanic market- All the speakers noted an entrepreneurial spirit and the impor- the award-winning Vive Magazine. A supporter of many local ing, diversity, leadership, and community relations.” tance of sensible risk-taking as qualities essential in all leaders— charities, she said she dedicates a lot of time to her family Soto said that the partnership with the College adds value to whether they own a business or head very large and diverse because she has a “lean-running virtual office.” NHCC’s member services and helps both organizations build their organizations.They also stressed the need to find balance In addition to the Herbert A.Wertheim Lecture Series in reputations as key resources for business issues affecting Hispanics. The NSHMBA Partnership among work, family, and personal time. Because ethics has been Business Leadership, a second series, the Wertheim Thought “We're excited about the benefits that our new alliance with The College’s partnership with NSHMBA represents another top of mind for MBA students as well as members of the busi- Leader Lecture Series in Entrepreneurship showcases leading NHCC brings to the business school,” Elam said.“It has the poten- logical fit, because both organizations are dedicated to helping ness community during the past few years, the speakers faced entrepreneurs, innovators, and professionals as part of Florida tial to provide our faculty with opportunities for new research. It promote the professional development and advancement of tough questions about the issue from students and faculty alike. International University’s (FIU) university-wide initiative to foster also gives our students, more than half of whom are Hispanic, Hispanics within corporations worldwide. Here’s some of what they said: new venture creation. Partially supported as well by a grant from added exposure to corporate America and its needs.” According to Elam, who sits on NSHMBA’s national board,“This part- Richard Lane, CEO, Andrx Corporation, described how oppor- the National Science Foundation and the Ewing Marion After the formal alliance was announced, the partners launched nership is a natural for us.We want to ensure that we have a part in tunities in the “pharma”industry require quick thinking and risky research projects on Hispanics in the workplace and on market- enhancing our Hispanic students’development as professionals in our strategic moves. He also stressed that during family vacations—at ing issues related to this growing sector of the population. community and in other parts of the world.” least once a year—he becomes unreachable. His “CEO in charge” Peter Dickson, the College’s Knight Ridder Eminent Scholar in “Because of our incredible diversity and our influential location, it takes the helm and must make all key decisions while he’s away. Global Marketing, and Cecilia Alvarez, marketing instructor, are is our responsibility to craft programs that will develop business Debi Davis, founder, Fit America, shared her unique entrepre- leading the Hispanic Market Research Abstracts (HMRA) project. leaders for global corporations located in South Florida or abroad,” neurial story, one that required her to sell her watch to start her Its goal is to increase the quantity and quality of market research Chapman School Dean José de la Torre said.“Our partnership with business. Many watches later, she has found a niche in the health studies undertaken to study Hispanic consumers’ behavior and NSHMBA will help us achieve this goal with both our current and and wellness industry and as an expert in change management. its impact on markets. our future MBA students.” Cinda Hallman, president and CEO, Spherion, discussed the “To date, we have a database of 50 abstracts of academic mar- The Chapman Graduate School is a Platinum Sponsor of the risk she took—and how the foundation of the business shook— keting research on the U.S. Hispanic market,” Alvarez said.“We South Florida Chapter of NSHMBA, helping the Chapter attract when she assumed the helm at Spherion, the only public compa- expect to enlarge the database, which is web-searchable, MBA students and alumni as well as gain commitment from cor- ny in Florida led by a female CEO. Her success revolved around through contributions from industry and corporate research on porations to continue diversifying their workforces. ensuring that her employees—her “people”—understood the Hispanics.” Additionally, the Chapman School was the welcoming sponsor internal changes needed to transform the organization and In five years, Dickson and Alvarez hope to have completed 500 for the 14th Annual NSHMBA Conference and Career Expo, which rewarding them for their dedication and hard work. abstracts, representing the most comprehensive database on took place in Fort Lauderdale, Florida, in November, 2003, at the Elia King de Jordan, director and general manager, Eli Lilly Hispanic consumption in the nation. Broward County Convention Center.The School sponsored thirty and Company/Andean and Central American Region, described A second project that Dickson and Alvarez have tackled students at the conference. herself as a hard-working woman who developed her expertise

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Community Connections Lecture series bring business leaders to campus.

Kauffman Foundation, the lectures included impressive scholars tions of the assessment for entrepreneurs and policy makers. of entrepreneurship. Gerald E. Hills, professor in entrepreneurship at the University Malin Brännback, professor in international business at Åbo of Illinois at Chicago (UIC), is the Coleman Foundation Chair in Akademi University, Finland, lectured on “Understanding the Entrepreneurship and former associate dean at UIC. He spoke on Biotechnology Business Using Relationship Marketing Lenses.”She “Marketing, Entrepreneurship, and Opportunity Recognition.” In explored the relationship marketing theory, particularly what is the lecture, he addressed the significant gap in marketing knowl- known as the “Nordic School,”as a meaningful basis for under- edge between entrepreneur-driven firms and large, mature cor- standing and managing biotechnology businesses, which differ in porations and proposed “entrepreneurial marketing” as a new some ways from their predecessors—pharmaceutical businesses. school of thought. Dr. Brännback also is a senior lecturer at the Swedish School of “Building a Technology Firm: Lessons from Two Successful Economics and has published more than ninety articles and papers. Young Entrepreneurs,”was presented by Ben Sardiñas (BS ’01), “Maximizing the Potential of University Spinouts:The co-founder and CMO, Avisena, Inc. and Ash Huzenlaub, chairman, Development of Second-Order Commercialization Activities” was president, and CEO of Emergisoft Corporation. Avisena, Inc. is a the topic on which Richard T. Harrison, Chair of the Centre for healthcare management company that applies advanced tech- Entrepreneurship at the University of Edinburgh Management nology to the challenges faced by healthcare providers as they try School, spoke. He focused on the key development phases early to improve collections and streamline administrative tasks. in the life of a company as well as discussing how some compa- Emergisoft is the leading provider of Emergency Department nies spin off additional businesses. Harrison is co-founder and co- Information Systems to U.S. hospital emergency rooms. editor of the academic research journal Venture Capital: An In a lecture titled “Just Sunglasses,” Dr. Sanford Ziff, founder, International Journal of Entrepreneurial Finance. chairman, and CEO of Sunglass Hut International, described how Paul D. Reynolds, coordinator of the Entrepreneurial Research he built his company, a major supplier of sunglasses, from its Consortium (ERC) and a newly-appointed entrepreneurship profes- 1971 beginnings as a single kiosk in Dadeland Mall. In addition to sor in the College, spoke on “Entrepreneurship and National his contributions as an entrepreneur, Dr. Ziff is a well-known and Economic Growth: Recent Findings from the Global highly-regarded humanist and philanthropist; FIU has been the Entrepreneurship Monitor Project.”He discussed data gathered by fortunate recipient of many financial contributions from him. He the Global Entrepreneurship Monitor consortium, an organization recently gave a $2.5 million gift to the University, and the new that developed cross-national comparisons in the level of entrepre- Education Building was named the Sanford and Dolores Ziff and neurial activity in 37 countries. His lecture also covered the implica- Family College of Education Building. n College sponsors WorldCity’s Connections series. To share our expertise in regional and international business issues, one of the most prominent and successful political strategists in the College and its Chapman Graduate School of Business teamed up Washington and a key figure in President George W. Bush’s presi- three years ago with WorldCity Business to sponsor a series of monthly dential campaign; U.S. Ambassador Chuck Cobb, who is oversee- think-tank sessions for multinational and government executives with ing Florida FTAA, and Leslie Schweitzer, a top trade policy official responsibilities in the Caribbean and Latin America. with the U.S. Chamber of Commerce to name a few—and panel Now in its third year, the series, known as “World City Business discussions focused on specific industries or industry issues. Connections” and affectionately self-described as serving “break- The speaker is then followed by a panel discussion on the par- fast for the brain,” enables South Florida’s leaders to “connect” ticular industry topic or business issue for that month. Panelists and gather economic and industry intelligence. are multinational executives in the industry who share their “The business school at Florida International University has insights about the challenges they face and the strategies they’re been a natural and great partner for WorldCity’s Connections pursuing to help their companies succeed in the Americas. event series,” said WorldCity’s publisher Ken Roberts.“It is gaining Topics have ranged from logistics, technology, and transportation such prominence locally and throughout the region that it helps to security concerns, aviation, banking, and media. set the tone we wanted—serious, intelligent, insightful.” “We are flattered that Executive Dean Joyce Elam’s vision of Typically, each program includes a global and regional eco- where the business school and university are headed squares nomic analysis and a featured speaker—Army General James T. so nicely with WorldCity’s vision of where Greater Miami is head- Hill, Commander of the U.S. Southern Command; Ed Gillespie, ed—toward a brighter, more connected future,” Roberts said. n

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Alumni News Alumni News

Alumni Chapter grows stronger and Alumni Chapter grows stronger and first international chapter begins. first international chapter begins. A The College of Business Administration’s Alumni Chapter fasts highlight business leaders with College credentials as often Message was formed three years ago thanks to the vision of Executive as possible. A MESSAGE FROM 2003-2004 to our Dean Joyce Elam, the hard work of Monique Catoggio (EMBA To expand the membership and continue to pinpoint events CHAPTER PRESIDENT MIGUEL Alumni ’03)—now the College’s director of alumni and partner rela- that add professional as well as social value to alumni, the A. HORVATH, JR. (BBA ‘00) tions—and the enthusiasm of the Chapter’s Founding Board Chapter has created several project committees. In addition to As a College, we understand and treasure the role our alumni of Directors. the Membership Committee, they include the Community have played in helping us achieve the many successes that we In its early stages, the College’s Chapter conducted quar- Service Committee, the Affinity Committee (which is seeking From the solid groundwork our founding have to date. We know that these successes, which are adding terly Business Card Exchange Breakfasts, at which a keynote ways to bring different business groups, such as real estate and members built, we have seen the Chapter value to the degrees of all of our alumni, are not ours alone. speaker discussed a particular topic of interest and alumni finance, together), and the Events and Marketing Committee. develop into a successful and dynamic network of business If you look closely at the heads of many of our local banks, had time to meet and network. The group also organized The Chapter invites alumni to be part of these committees or professionals. As our membership continues to expand, I firms, and corporations, there is a strong chance they are our social mixers every two months, held a general membership to take a leadership role within the Chapter’s Board of Directors. encourage you to join us and reap the many benefits of being College’s alumni. And if you scan the ever-growing list of suc- meeting to discuss its successes and to seek out new lead- Elections are held annually. College alumni! cessful entrepreneurs as well as the various lists of “up and com- ers, and organized an Annual Pool Tournament to take place Today, the Chapter is limited solely by the degree to ers” in South Florida, you’ll find that many of them are our each May. which alumni participate—the more who take advantage College’s alumni, too. In 2003-2004, the Chapter expanded its offerings to include of it, the better it will become. The Chapter’s web site Chapman Director of Marketing and Corporate Relations Our alumni’s success stories reaffirm our drive to continue monthly social mixers, a Business Expo, and a series of commu- (http://cbalumni.fiu.edu) offers alumni a valuable tool for Corinne Young, and Jamaica Program Administrator Donald graduating South Florida’s business and community leaders and nity service projects. securing the information they need to learn about and Roomes. In addition, Les Johnson, economic advisor to the our belief that we could not be who we are today without them. Having established the Chapter on firm footing, active attend its various programs and events. Alumni also can U.S. Embassy in Jamaica, attended. In recent years, we have developed a number of programs to members now are beginning to focus attention on addition- view photos of Chapter gatherings there. Soon, the site Dr. Rhodd pledged his government’s support to the engage our alumni in everything that we do, from recruiting to al ways to help grow its membership. Since more than seven- will allow for opportunity exchange. Chapter. De la Torre gave Chapter leaders three challenges: to research to program development to mentoring—and so much ty percent of the College’s graduates remain in South Florida, provide alumni with a forum to help recruit students for the more. Our Alumni Chapter, Alumni Circle, Mentoring Program, there is a vast opportunity to attract new participants. Jamaica Chapter is up and running. Jamaica programs, to host the College’s first international Speakers Bureau, and other alumni-led initiatives are providing The Chapter’s Board plans to do that by identifying new January 24, 2004, saw the formal launch of the College’s first alumni trip, and to organize an advisory board of alumni to all of our alumni with opportunities to “come back”—if they benefits it can provide its members. One avenue is by promot- international alumni Chapter: the Jamaica Chapter. More than aid in mentoring, internships, recruiting, and program/curricu- ever left at all—to give back and become visible role models for ing the businesses in which its graduates work or which they 100 guests in Kingston heard from The Honorable Dr. Donald la development. Catoggio thanked the new board members our students. own. For example, the Chapter’s popular mixers may take place Rhodd, minister of state, ministry of education, Jamaica; José for forming the group and encouraged them to remain posi- These are exciting times for the College. If you are an alum at a restaurant in which alumni have a business interest, giving de la Torre, Dean, Chapman Graduate School of Business; and tive and focused on their goals. She also urged students and who hasn’t “come back,” now’s the time. We welcome you with them the chance to showcase the venture.The quarterly break- Catoggio. Also attending the event were Florida International alumni to help the new board succeed. open arms! University (FIU) Vice Provost Doug Kincaid, Chapman Director “I shared with everyone my personal experience of starting of Career Management Services Barry Shiflett, former the College’s Alumni Chapter and continuing to push forward, Monique R. Catoggio (EMBA, ’03) A MESSAGE FROM THE ALUMNI Director, Alumni and Partner Relations CHAPTER’S FOUNDING PRESI- [email protected] DENT RAY DEL REY (BBA ‘97) http://cbalumni.fiu.edu 2004-2005 CHAPTER BOARD OF DIRECTORS Since helping to found the College’s Business OUR MISSION Alumni Chapter, I’ve had the pleasure of passing the President: Jeremy Baker (BBA ’00), torch to two very capable alumni leaders—2003-2004 President Senior Accountant, Florida International University The mission of the College of Business Administration’s Miguel A. Horvath, Jr. (BBA ‘00), and current President Jeremy Baker Alumni Chapter is to provide its alumni in South Florida President Elect: Denise Pena (BBA ’97), with opportunities to create meaningful and lasting rela- (BBA ‘00)—who have helped to continue laying the necessary Senior Credit Analyst, Bank United tionships designed to groundwork for our continued successes. Vice President: Marteena Rodriguez (BA ‘92) CPA, Colbert, Boue and Juncadella PA • help them increase their business options, Now, as a director in the FIU Alumni Association’s Board and as • advance in their chosen professions, the chairman of the Fellowship Committee of the College’s Alumni Vice Precident of Programming: Nelson Vallin (BBA ‘99) • build new ventures, Chapter, I look forward to continuing to help develop our alumni Sales Service Associate, Bank of America • become outstanding community role models programs and I hope to see many of you at our events. International Private Bank and civic-minded leaders, I encourage you to get involved in the Chapter—not only by par- • and re-connect with the University, helping it and its ticipating, but also by taking a leadership role.We are here for you Treasurer/Secretary: Arturo Aviles (BBA ‘01) Financial Advisor, Mass Mutual Financial Group students to excel in today’s competitive marketplace. and hope you will join us.

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Alumni News Alumni News Circle of alumni helps move the College forward.

although at times we were not sure if we were going to be A special group of College of Business Alumni Circle A MESSAGE FROM 2004-2005 successful,” Catoggio said.“Our persistence paid off and the Administration alumni, the Dean’s Alumni Circle, CHAPTER PRESIDENT Chapter is succeeding and growing today.” is devoting both time and energy to help the Demian Bellumio (BBA ’00) JEREMY BAKER (BBA ‘00) She read to them a pertinent quotation from the book The school realize its vision. Director of Corporate Development,Terremark Worldwide, Inc. Secret: Unlocking the Source of Joy & Fulfillment by Michael Chaired until recently by Augusto “Gus” James “Jim” Bussey (MBA ’99) Berg—“The only way to achieve true joy is by becoming a Vidaurreta (BA ’80), 2001 Florida International Executive Assistant to the Executive Dean, College of Business Administration, “We have an exciting year planned for the being of sharing.” University (FIU) Entrepreneurship Hall of Fame Florida International University Chapter, one that will highlight valuable De la Torre and Beverley Williamson (EMBA ’03), Jamaica Inductee, the Circle enables alumni who are mid- to senior-level Josie Carreno (MBA ’99) partnerships we have created which benefit our members. Chapter President, unveiled the Jamaica Business Chapter’s executives to work closely with the College’s administrators and Director and Site Manager, Through our programming and communication, we hope banner as part of the ceremony. Christine Fisher and The Deans, advising them on and helping them implement impor- Program Management/OEM/Reagents Product Development, Beckman Coulter Corporation to provide our alumni and Chapter members with exciting Martin-Blaken Trio provided musical entertainment, and gate tant new initiatives. Alfredo Cepero (BACC ’88; MACC ’90) opportunities to develop professionally and become effective prizes were awarded by Cayman Airways and SuperClubs. “We are building a leadership base for our alumni,” he said.“I Audit Partner, BDO Seidman members of our local community.” Other sponsors included Courts, TM Traders Limited, FX Trader, would like to see our alumni become active members of our Claudio Cury (MBA ’01) Smirnoff ICE, Carreras Group Limited, Super Plus, and the Alumni Chapter and move into our Alumni Circle as they move Regional Manager, Center Group North America Knutsford Court Hotel. n ahead in their careers. Later on, as they become entrepreneurs Richard Danze (EMBA ’03) or top leaders of their organizations, they would be invited to Vice President of Operations and Technology, The Miami Herald join our Dean’s Council—a Osvaldo Dominguez (BBA ’91) “The Circle has a powerful advisory board for General Manager, very simple purpose, our College.” Dadeland Mall In addition to their hands- Carlos Garcia (MBA in progress) namely to bring on efforts to help shape the Senior Manager, back to the University Goldstein Schechter Price Lucas Horwitz & Co., PA College’s strategy, the Circle Michael Gibaldi (BBA ’84) are one of its greatest developed the College’s Regional Manager, Business Wire Florida assets—its alumni.” mentoring program that Matilde Gramling (EMBA ’00) Augusto “Gus” joins students with profes- Director, Florida International University sionals who work with their Daniel A. Linares (BA ’93; MBA ’98) you Vidaurreta (BA ’80) Vice President, Financial Sales Leader, protegés to help them Wachovia Bank, NA in the circle? determine their paths to Brian Mormile (MBA ’93) personal and professional success. For example, mentors are Senior Vice President and Client Manager/ expected to coach their “mentees” on activities that will add to Commercial Banking, Bank of America their experience or skill development, to tutor them in specific Mark Poliquin (EMBA ’02) 2nd Vice President–D&O Liability Product Leader skills and effective behavior, and to serve as their confidantes. ERC Group/Division of GE A pilot session, which ran from November, 2003 through April, Mike Pustizzi (EMBA ‘02) 2004, matched 15 mentees and mentors. HR Director, Compensaiton, Organization, “The Circle has a very simple purpose, namely to bring back to and Staffing,Telemundo Netowrk, LLC the University one of its greatest assets—its alumni,”Vidaurreta Richard A. Pollack (MSF ’02) Director, Berkowitz Dick Pollack & Brant, LLP said.“The Circle provides alumni with an opportunity to build a Miguel Rabay (BA ’81) Leadership • Experience • Guidance mutually beneficial relationship with the University—to become President and CEO, e-Globalnavigators, Inc. actively involved.” Thomas C. Smith (EMBA ’99) He added that members will develop the type of relationship Financial Advisor, Merrill Lynch with the business school that is based on a creative exchange of André L.Teixeira (BACC ’92; MACC ’93) value tailored to each member’s individual interests and needs. Chief Financial Officer, The Graham Companies “This process starts with the recognition that the needs of an Joaquin R. Urquiola (BBA ’88) individual and his or her capabilities to generate value for the Senior Manager, Goldstein Schechter Price Lucas alumnicircle University vary,” he said. Horwitz & Co., PA Work hand in hand with College deans and administrators to develop and enhance essential programs and initiatives. Impact Assuming the role of Alumni Chair in 2004-2005 is Josefina Augusto “Gus”Vidauretta (BA ‘80) the advancement and intellectual growth of the College’s students. Influence current and future alumni. Are you in the circle? “Josie” Carreno. (See related article in “Alumni Profiles” section.) Principal, RAM Strategy, Inc. To learn more, please contact Monique Catoggio, director of alumni and partner relations at 305.348.4227; [email protected].

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Alumni News Alumni News ALUMNI PROFILES ALUMNI PROFILES Gail Askins Josefina (Josie) Carreno Askins builds on her enterprising spirit. Carreno has chemistry for success.

Whether it’s working with other clients include Corporate Express, “It goes beyond the fundamentals and Josefina Carreno (EMBA successes led her to other management Carreno during this time. executives to build a home through Motorola, and the South Florida Water covers proven marketing strategies—ones ’99) summarizes her success roles in different departments. Before “I really needed to learn what made her favorite charity, Habitat for Management District. that I have applied as a professional and as one of the top female Beckman’s acquisition of Coulter, Carreno things tick. I had heard so many wonderful Humanity; building her own busi- “I really enjoy helping companies find entrepreneur,” she said. executives in a historically was chemistry production manager, things about the College of Business ness, CMA Enterprises, Inc.; or build- and use their best assets to their advan- Not only does Marketing for Greater male-dominated industry in hematology production manager, senior Administration’s Executive MBA program, ing her own book, Marketing for tage,”she said.“Now, with other personal Profits serve professors as a “lab book”for the following way:“There’s manager of production, and focus factory which Executive Dean Joyce Elam created, Greater Profits, Gail Askins (EMBA projects I’m working on, I’ll have more that I their college classes, but also Askins has so much you can learn manager.These positions gave her an that I decided to call her personally to learn ’99) has been constructing quite a can bring to the table for my clients.” used it to help Micro Business USA develop when you move out of your opportunity to learn many facets of the more about it,”Carreno said. life for herself. When she wasn’t consulting with and its marketing and fund-raising plan. In addi- comfort zone.” business and manage varied operations at Her EMBA experience and her multiple Askins was creating CMA Enterprises, Inc., executing projects for her clients, Askins was tion, she draws upon it in her work with That’s exactly what Carreno has done different times. roles in Beckman Coulter brought her while she was in the Executive MBA program nurturing another love—education. As she Acción, an organization that services under- throughout her 30-year career at the “I gained a wide array of experience in career full circle. From 1998-2002, in the College of Business Administration. spoke with people at universities, she saw a served Hispanic and Haitian communities. Beckman Coulter Corporation (known as managing large departments; administer- Carreno was program manager, director “My experience in the program not only need for more practical training in the field Even high school students are benefit- Coulter Corporation prior to 1997). ing manufacturing, capital, and operating of program management and quality, kept me competitive, but it also con- of marketing.To meet that need, she devel- ing from the text. As a biology and chemistry student at budgets; overseeing production process- and site manager.Today, she is director of firmed for me that I was on the right track oped a tool that marketing professors could “I was able to incorporate it into the the University of Miami, Carreno was es; introducing new products; maintain- program management/OEM/reagents in my career and in my business,” she said. use to supplement their lectures. “Business and Finance Magnet Program” thrilled to accept a full scholarship from ing quality control; and managing inter- product development and site manager “At the same time, it helped me take my “The economy wasn’t so great then, curriculum at Coral Reef High School,”she Coulter and work as an associate scien- national manufacturing,” she said. for the company’s Clinical Cellular consulting to a whole new level, thanks to which gave me the opportunity to put my said.“They are our future business leaders; I tist. Five years later, Coulter offered Under her leadership, programs such as Analysis Division. its focus on information technology—an energy into writing my first book— hope other schools will see the guide’s Carreno her first supervisory position in dock-to-dock, just-in-time, and the QUAL- “Don’t be afraid to make lateral moves area in which I needed more expertise.” Marketing for Greater Profits,”she said. value as well and follow their lead.” the Chemistry Assay Department, where TEC Quality Improvement Program were that can offer you incredible learning and Today, Askins helps her clients re-engi- According to Askins, the book, subti- Marketing for Greater Profits, which assay values were assigned to serum and implemented.The need for a more holis- growth opportunities,”she said.“Especially neer their business processes by incorpo- tled, A Practical Guide for Results-Oriented Askins self-published, can be ordered enzyme control products. tic view of business and a broader manu- within one company, moving sideways rating technology planning. She also spe- Entrepreneurs and Sales Professionals Who from her web site: http://cma-ent.com. It Every few years thereafter, Carreno’s facturing perspective became critical for also can get you up. n cializes in management and workforce Understand That Time Is Money, is for any- also can be found on the book shelves at training and in dispute resolution. Her one who has to sell. the Broward County Library. n Albert Santalo Roger de la Rosa Santalo finds prescription for health care industry. De la Rosa upgrades United’s IT. When asked if he Santalo and his partner, Chief Marketing filing, remittance processing, and collec- attended the College of Officer Ben Sardiñas, a 2001 graduate of tions,” said Santalo. Avisena’s software Roger de la Rosa (MBA “At the time, United was the only major database shared by all of United’s interna- Business Admin- Florida International University’s College also provides convenient front-office ’97; MSMIS ’02) clearly airline in Latin America with a strong web tional web sites. istration’s Executive MBA of Engineering, saw a tremendous oppor- solutions like appointment scheduling understood the role that presence,” de la Rosa said.“Content was “United Airlines’ international web program to help him tunity to start the business following the and patient registration. technology could play offered in three different languages in sites offer typical features, such as flight develop his entrepre- 1996 passage of the Health Insurance Avisena’s clients are located primarily in within the International nine countries.” status, frequent flier statement informa- neurial skills, Albert Portability and Accountability Act (HIPPA). South Florida, but expansion is imminent. Division of United De la Rosa saved the Division about tion, direct-to-customer information (via Santalo (EMBA ’97), This law forced members of the health “Our goal is to capture two percent of Airlines. In fact, it was his $500K by identifying which individuals cell phone, text pager, etc.), as well as founder and CEO of care industry to replace their paper-based the $1.4 trillion health care market, which is expertise in information in the various countries could be some rather unusual features, like a cur- Avisena, responded quickly and confi- processes with electronic ones. estimated to grow to $2.8 trillion in nine systems and business brought to Miami to centralize web con- rency converter, virtual tours of its air- dently:“I was born an entrepreneur.” Santalo and Sardiñas developed a pro- years,”Santalo said.“Today, we are seeing process re-engineering that trans- tent development for all of them. planes, and tours of its Red Carpet Santalo (EMBA ’97) has used his vast IT prietary software system that would be approximately $300 billion in administra- formed the way information was being One year later, de la Rosa’s new unit Clubs,” said de la Rosa. Consumers can experience and a little inspiration from a the basis for the direct solutions they pro- tive waste and redundant care.We want to used in the Division, resulting in decided to expand its focus on cost sav- experience some of these features by philosopher named Avicenna to fulfill a vide to medical practices needing to redeploy that waste into savings, improved tremendous savings. ings and eliminate redundancies in the logging on to: need within the medical industry. become HIPPA-compliant. care, and a reduction in insurance premi- De la Rosa began his five-year career Netherlands, Australia, New Zealand, and http://www.united.com.br. “Just as Avicenna brought philosophy “Our web-based system allows med- ums for medical practices and patients.” with United Airlines as a network adminis- Taiwan—all of whose web sites were De la Rosa plans to continue identifying and medicine together in the Book of ical practices and insurance companies With the backing of partners like Frank trator, eventually becoming the firm’s developed in English. Content experts for ways to consolidate the company’s efforts Healing, we bring business and medicine to focus on the front-end of the busi- Recio, previously of Oracle’s Latin America international e-business manager. In this those areas were again brought to Miami, for improved services and cost savings, together to ‘heal the healing business’—a ness, while we handle the critical back- office, and Carlos and Jorge de Cespedes, role, de la Rosa developed United Airlines’ saving approximately $500K.This unit keeping United in first class for its use of shorter version of Avisena’s company slo- end functions, such as transaction pro- founders of Miami’s own Pharmed Group, web sites for the International Division. developed its own content management information technology. n gan,” he said. cessing, compliance maintenance, claim Avisena is destined for a healthy future. n

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Five Business Leaders COLLEGE OF BUSINESS ADMINISTRATION honored at OFFICE OF PROFESSIONAL EDUCATION Entrepreneurship Hall Of What are you waiting for? Fame induction. From left, Andrew Yap, Justo Pozo, Joyce Elam, Joseph Caruncho and Robert Capó. Your next career move is up to you! Their plan was thirteen years in the making: Devise a viable and who continually give back to the community.Through their business that would facilitate physicians in better serving involvement with the College, these business leaders serve as Medicare patients. excellent role models for our students.” Our Professional Education Programs are designed to help business professionals and their organizations maintain a First they waited for legislation, then for Medicare approval. Two other alumni, Roberto Capó (BBA ’03) and Andrew P.Yap competitive advantage in today s fast-paced, changing environment. Our programs are interactive and intended to Finally, exactly two years after both were in hand, the master- (BBA ’91, MBA ’97), were spotlighted for contributions to their provide highly focused, real-world learning experiences with immediate practical application. Instruction by manage- minds behind Preferred Care Partners stood awash in applause family businesses. Capó is vice president of advertising at El ment educators with business experience facilitates professional development and helps you gain the skills you need as more than 500 alumni and executives honored them as Dorado Furniture, the largest Hispanic-owned retail enterprise in inductees into the 2004 Entrepreneurship Hall of Fame. the U.S.The youngest of seven sons of a Cuban immigrant, Capó to succeed in today s organizational environment. Founder Joseph L. Caruncho and President Justo L. Pozo were is credited with engineering the company’s cross-over from the joined by three other community business leaders, Hispanic to the mainstream market, landing it among Professional Education Programs lauded for their innovation, entrepreneurial spirit, per- the top 50 furniture retailers in the country. severance and leadership, at the College of Business Yap, a CBA adjunct professor, serves as senior vice Accounting and Finance Programs Marketing and Sales Programs Administration’s premier annual alumni event. president and COO for LEASA Industries Co., Inc., South ¥ Accounting and Finance for Non-Financial ¥ Customer-focused Management Professional Caruncho, a health care lawyer, received his BBA Florida’s dominant producer of sprouts and tofu with Managers Professional Certificate Certificate Program from the College in 1981. Pozo majored in accounting, $3.5 million in annual sales. He’s been named “Best ¥ CERTIFIED FINANCIAL PLANNER“ Certification ¥ Customer Relationship Management receiving his BBA from the College in 1980 and his Instructor”in the College’s Weekend BBA program for Professional Education Program Professional Certificate CPA license in 1984.Together, in a self-labeled “ying three years running, among other student-voted ¥ Certified Treasury Professional Certification ¥ International Sales Professional Certificate Program and yang” partnership, the pair created South Florida’s superlatives, and has compiled material for more than Education Program ¥ Negotiating for Business Professional first and only state-licensed PSO (Provider Sponsored Keith St. Clair fourteen marketing, management, and international ¥ Managing Your 401(K) Professional Education Program Certificate Program Organization), an alternative Medicare health plan founded on textbooks published by both Prentice Hall and McGraw Hill. ¥ Strategic Wealth and Money Management ¥ Sales Strategies and Techniques Professional Certificate trusting doctors to make the right decisions. Yap attributes his success to an entrepreneurial essence he Professional Program Project Management Programs “Entrepreneurs are like today’s knights,” Caruncho said in a inherited from his father, gleaned from his College graduate Management Programs ¥ Advanced Professional Certificate in Project vignette aired at the May 13 event,“or without getting too philo- school professors, and now conveys to his students: “Have a ¥ Advanced Management Professional Management (PMP¤ Certification) sophical, it’s really one of those areas where you can take on a dream—know what you want—have the passion to pursue it, Certificate Program ¥ Microsoft Project 2002 Professional Education Program quest, take risks, and make a difference.” and never give up.” ¥ Certified Purchasing Manager Certification ¥ Principles of Project Management Professional The message was one that Executive Dean Joyce Elam said That tenacious spirit is one that Keith St. Clair said helped Professional Education Program Certificate goes to the core of everything the College does—from class- earn him the award he received as 2004 South Florida ¥ Leadership for Decision Makers Professional Human Resource and Training Programs room instruction to faculty research to the school’s annual inter- Entrepreneur of the Year. St. Clair’s role as chairman and CEO Certificate Program ¥ Advanced Professional Certificate in Instructional national business plan competition. of TraveLeaders has distinguished the company as one of the ¥ Leadership Skills Development Professional Certificate Delivery and Design “This event is a wonderful vehicle for the College to demon- leading, fully-integrated travel distribution operations in North ¥ Strategic Business Plan Development ¥ Business Writing Skills Professional Certificate strate its ongoing commitment to entrepreneurship,” Dean Elam America—despite unparalleled challenges in the industry in Professional Certificate ¥ Human Resource Administration Professional Certificate said.“It also allows us to honor alumni who have achieved dis- the wake of 9/11. The accolade recognizes an FIU supporter ¥ Interpersonal Communication Skills Professional tinction as founders and builders of new business enterprises who is not a graduate. n Certificate ¥ Presentation Skills Professional Certificate Program The Entrepreneurship Hall of Fame was spirit throughout the College. founder of The Systems Consulting Group, RAM established in 1999 through a $50,000 gift Previous inductees include Bob Bell (BBA ’81), Strategy, Inc., and Adjoined Technologies, Inc.; from SunTrust Bank, Miami, to acknowledge founder of Banana Boat Suncare and chairman Richard Dobrow (BBA ’95, MACC ’97), CEO of For additional information, contact: OFFICE OF PROFESSIONAL EDUCATION alumni who have distinguished themselves as and CEO of Sea & Ski Corporation; Joe Merino Guarded Networks, Inc.; and Anthony E. Ronconi Office of Professional Education College of Business Administration founders and builders of new business enter- (BBA ’74, MBA ’76), founder of Unipower (BBA ’88), founder, principal, CTO, and chief strat- Florida International University prises and to promote the entrepreneurial Corporation; Augusto L.Vidaurreta (B.S. ’80), co- egy officer for former StrataSys Group, LLC. 11200 S. W. 8th Street MARC 270 Miami, Florida 33199 Telephone: (305) 348-4217 Fax: (305) 348-3628 COLLEGE OF BUSINESS ADMINISTRATION http://cba.fiu.edu 2004 Business Accents [67] Email: [email protected] Website: http://ope.fiu.edu COLLEGE OF BUSINESS ADMINISTRATION 6769_BusAcc 9/16/04 4:27 PM Page 68

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ALUMNI NOTES 2003-2004

1970s Aurora Abrante (BBA ’81) has president for Preferred Care entrepreneur, was featured in Robert L. Bonnet (BACC ‘75) been promoted from vice Partners. He will supervise the The Miami Herald in October, was highlighted as “The president to senior vice presi- pharmacy and grievance 2003, for her new business in Newsmaker” in the Thursday, dent of the Structured Finance departments. the Village of Merrick Park, May 27th edition of Miami Group in the International Rugs by Zhaleh. Alumni receive University’s Today. Bonnet is the President Banking Division of Union Nicholas Bustle (MIB ’88) has Service Medallions. of Florida Savings Bank in Planters Bank. been named head of the Eduardo Balcazar (BBA ‘91) has Pinecrest, Florida. Miami-Dade unit of SunTrust been named senior vice presi- Diane Delella (BBA ‘81) has Bank. Bustle, a 15-year SunTrust dent and middle-market lend- Ana M. Guillen (BBA ‘75) owner been promoted to executive veteran, also has been given ing manager for Union Planters Because it is mostly through our alumni that we as a College Medina has held leadership positions with various organizations, of accounting firm Guillen and vice president and chief financial responsibility for all commer- Bank in Miami-Dade, Broward, and a University will continue to grow and graduate successful including the Beacon Council, Greater Miami Chamber of Associates, is president of the officer of MetroBank in Miami. cial lending in South Florida. and Palm Beach counties. Dade County Enrolled Agents individuals, professionals, and role models, we find ways to pay Commerce, and the Orange Bowl Committee. He is on the boards of Association. She also is presi- Arturo Falconi (BBA ’81) has Alfredo Cepero (BACC ’88), one Raul Incera (MST ‘91) was pro- tribute to those of our alumni who do contribute and support the Miami City Ballet,YMCA, and Goodwill Industries. Last year, he dent of the non-profit organiza- joined Esslinger Wooten of the College’s Alumni Circle moted to partner at account- our many efforts. was honored as Banker of the Year and Director of the Year by the tion Friends of the Dade County Maxwell’s (EWM) South Miami members, has been named ing firm Morrison Brown Argiz In the past few years, several of our alumni have been awarded Latin Builders Association. Commission on the Status of branch office as a sales associ- audit partner with BDO & Company. Incera is a mem- Florida International University’s prestigious Service Medallions Klinger, who was one of FIU’s first employees (he served as Women. ate. Before coming to EWM, Seidman, LLP,in Miami. He ber of the firm’s Tax Consulting during the College’s Commencement ceremonies. head of information technology from 1970-1975), today oversees Falconi was director of sales serves clients in a variety of and Compliance Services Augusto “Gus”Vidaurreta (BA ’80) received this honor on systems development, computer operations, telecommunica- Richard Browdy (BBA ‘76) is for RC Technology Group. industries, including distribu- Group. April 29, 2002; Angel Medina, Jr. (BA ’92) on December tions operations, desktop computing and advanced technology one of the founders of tion, manufacturing, technolo- 17, 2002; and both Dennis Klinger (MBA ’75) and planning at Florida Power and Light (FPL). In 2000, his efforts to OptimumBank, a Florida char- Jeff Mylton (BBA ‘81) was pro- gy, and not-for-profit. He is Carlos Samlut (BBA ‘91) is Carlos Sabater (MACC ’81) on April 27, 2004. ensure diversity among the workforce at FPL were recognized tered commercial bank in moted to senior vice president responsible for generating busi- managing partner at Samlut & Vidaurreta is a highly successful entrepreneur, when Computerworld named FPL among the top best companies Plantation. of Commercial Banking for ness opportunities for the firm Company, a full-service public First Charter Bank in Charlotte, and for overseeing the recruit- accounting and consulting consultant, and co-author of Business is A Contact to work for in terms of diversity and the top 50 “Best Places to Gabriel Bustamante (BBA North Carolina. Mylton special- ing and various administrative firm in Coral Gables. Sport (co-written with his longtime business Work” for those in the information technology field. Klinger is ‘78), managing director of RSM izes in commercial real estate functions of the Miami office. partner,Tom Richardson). He is co-founder and past president and still board member of the Dade Public McGladrey, Inc., was highlight- and corporate lending. Before joining BDO, Cepero was Annie Roques-Hernandez co-owner of RAM Strategy, Inc., a consulting Education Fund and has completed 20 years of volunteer service ed in Miami Today (week of with Ernst & Young, LLP. (BBA ‘92) was a student at the and training firm built around his innovative with the United Way campaign cabinet. Thursday, March 18th) in “The Miguel Rabay (BA ’81), CBA University of Miami’s School of approach to business utilizing a skill known Sabater (MACC’81), managing partner of the South Florida Newsmaker” profile. Alumni Circle member and Hena M. Aguirre (BACC ‘89 Law and graduated with her as Relationship Asset Management (RAM), and Puerto Rico offices of Deloitte & Touche, LLP,oversees president and CEO of e- and MACC ‘90) was named J.D. degree . the main topic of his book. the delivery of services to Deloitte’s multi-disciplinary 1980s Globalnavigators, Inc., was a chief financial officer for Vidaurreta has worked with The Miami business units in South Florida and Puerto Rico. He also Carlos Abaunza (BBA ‘80), vice guest speaker at the France Esslinger Wooten Maxwell Albert Corrada (BBA ‘93) start- Herald Publishing Company and the consult- serves on the boards of such organizations as the president of finance and chief and the Americas: Economic, (EWM). Her responsibilities ed his own full service ing division of Arthur Andersen (now known as Greater Miami Chamber of Commerce, the Miami financial officer at The Miami Political, and Cultural Relations include financial reporting accounting firm—Albert Herald, has been promoted to Conference on April 2 and 3 at and accounting at EWM and Corrada, CPA, PA—in Coral Accenture). He was the founder of the The Business Forum, the Orange Bowl Committee, the Miami- vice president and corporate the Omni Colonnade Hotel. its subsidiary companies— Gables.The firm specializes in Systems Consulting Group, purchased by Dade College Foundation, the United Way, the YMCA, and controller of Herald parent The event is hosted by the Embassy Financial Services, small and medium-sized com- Cambridge Technologies.Today, he is part owner of others. He is a member of the American Institute company Knight Ridder, Inc. Miami European Union and Columbia Title of Florida and panies, offering them services P&O Packaging,The Radisson Riverwalk Hotel in of Certified Public Accountants, the Florida (KRI) in San Jose, California. the Miami French Consulate. First Reserve Insurance. including tax return prepara- Jacksonville, Canopy Palms Hotel in Singer Island, and Institute of CPAs, and the Cuban- tion, auditing, consulting, and Horizon Bank. American CPA Association. Jeanne A. Becker (BBA ‘80) Bill Sablesak (MBA ‘83) has 1990s bookkeeping. Medina, regional president of Union Planters Vidaurreta, Medina, Klinger and has been named the director launched SableAir, an aviation Raul Bermudez (BBA ‘90) has Bank Miami-Dade, is one of South Florida’s leading Sabater all are members of the of the South Florida Chapter of consulting company. Sablesak, been promoted to vice presi- Laura De La Horra (BBA ‘93) bankers and an active civic leader. He has been in College’s Dean’s Council, which the Gift of Adoption Fund. who is a former pilot with dent of Charter Sales and received her Executive MBA in the financial services industry for nearly 30 years. Medina now chairs. Vidaurreta both Continental Airlines and Marketing for The Moorings in December 2002 from the Since 1973, he has served in numerous leader- also was the 2001 Inductee into Ronald Schechter (BBA ‘80) is Eastern Air Lines, started the St. Petersberg, Florida. University of Miami. De La Horra attending the MBA program in business with his wife, Susan, Bermudez has held several is financial planning and report- ship positions in commercial real estate, corpo- the FIU Entrepreneurship Hall of Management of Technology who is pilot for Northwest positions with the company ing supervisor for George rate banking, business banking, retail and credit Fame and the first Chairman of the at the New Jersey Institute of Airlines. Bill and Susan reside since 1998. Prior to The Weston Bakeries in Miami. policy. He spent more than 13 years in top posi- College’s Alumni Circle. Sabater also Technology. Schechter is the in Franklin, Kentucky. Moorings, he was with Ryder tions with Barnett Bank of South Florida until 1996, is chair of the School of Accounting’s manager of international rights Truck Rental for ten years. Rick Escudero, CPA (MACC ‘93, when he joined Adrian Homes as its CFO, a position he Advisory Board and sits on the board of for The McGraw-Hill Companies John Santalo (BBA ‘86) has BBA ‘92) executive vice presi- held until joining Union Planters in 2000. the FIU Foundation. n in Windsor, New Jersey. been named assistant vice Zhaleh Emani (BA,‘90) an dent and CFO of ClickPharmacy,

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along with his marketing staff, guished themselves through Carlos Hernandez (BBA ‘97) Gil Kraus (MBA ‘99) recently subsidiary of Louis Vuitton division of Federated Depar- Fabian Perez-Crespo (EMBA Dade College and FIU). Having developed a service for corpo- their professional entrepreneur- has been promoted to senior joined Mosaic Software as a proj- Moet Hennessey in Miami, Fla. tment Stores, Miami. Arce focus- ’02) was elected vice president moved to Miami from Russia at rations and associations called ial accomplishments and com- vice president/area executive ect manager and technical spe- es on the purchasing and man- of marketing and Edgar the age of 19 and hardly “Pharmacy Concierge,” which munity involvement. for Colonial Bank, South Miami- cialist. Mosaic writes software to Denise Gaffor (MBA ‘01) has aging of the Dress Accessories Ceballos (EMBA ’02) was elect- speaking English, her achieve- allows groups to receive dis- Dade. Hernandez will oversee “drive”ATM machines and point- been appointed director of areas of all Burdines stores. ed secretary for the South ments are remarkable. Cardini counts on volume purchases. Gabriel Jimenez (BBA ‘94) has eight offices and more than of-sale (POS) devices in the elec- human resources at Hialeah Florida Chapter of NSHMBA. is now enrolled in the Master Escudero has been invited to been re-appointed chair of the $448 million in deposits. tronic funds transfer industry. Hospital. Edgar Ceballos (MBA ’02) has in Accounting (MACC) pro- join FIU’s Council of 100. He Hispanic/Latino Lawyers taken a position as a business Michael Richardson (EMBA gram in the College’s Chapman has worked closely with FIU’s Committee of the North Kim Hogan (BBA ‘97) has Edson Mena (BBA ‘99) attended Mari Perez-Arche (BACC ‘01) systems analyst with American ‘02) has been named manager Graduate School of Business. Career Services Office to devel- Carolina Bar Association, a select joined Bode Trading Duke University, where he plans has been promoted to vice Express Technologies Global of planning and replenish- op a unique internship pro- group of attorneys and judges Corporation as its chief finan- to graduate with an MBA. Mena president of operations for the Risk Systems. ment, Outlet Stores, at Perry Monique Catoggio (EMBA ‘03) gram, which has resulted in that addresses legal issues cial officer. Bode is a Miami- is financial analyst for Lennar Home Financing Center. In her Ellis International. was promoted to Director, numerous hires of FIU stu- raised by the growing based export company and Corporation in Miami, Florida. new role, she will supervise Claire Hurtubise (IMBA ‘02) Alumni and Partner Relations, in dents. For more information Hispanic/Latino population. purchasing agent. accounting and operations in and Melisa Lopez (IMBA ‘02) Pilar Vasallo (MBA ‘02) is vice the College. She graduated about the concierge service, Jimenez also recently formed Mary Morla (BBA ‘99) attend- branch offices and maintain have started a new business— president of J.E.M. Quality with her Executive MBA from visit the company’s web site at Jimenez Law Offices, PLLC. Lyle Larson (BBA ‘97), also a ed Stetson University and relationships with title agencies. Mr. Roses, a marketing and Printers, Inc.The company has FIU in April. Catoggio received www.clickpharmacy.com. Jimenez resides in Raleigh, graduate of Georgetown Law graduated with her J.D. and sales company which imports just expanded its operations her BS in Public Relations from North Carolina. School (JD ‘91), is now partner MBA degrees in May 2003. Hal R. Pitts (MBA ‘01), lieutenant and distributes fresh-cut, and is now located at 9526 Florida State University. She is Timothy Rubin, CPA (BACC ‘93) with Balch & Bingham LLP, in the U.S. Coast Guard, is com- high-quality roses directly SW 40th Street (Bird Road), in responsible for building the has joined Rachlin Cohen & Eduardo Arista (BACC ‘95) practicing in the field of ener- 2000 manding the construction of from a farm in Ecuador.To view Miami. Recently,she complet- College’s Alumni Chapter, Holtz as audit manager for its president and founder of Arista gy and public utility law. Laura Gonzalez (BBA,‘00) the new FIR Coast Guard Cutter, their selection of roses, visit ed her accounting specializa- Dean’s Alumni Circle, and cor- Business Assurance Group. Law, a boutique law firm in Larson resides in Vestavia Hills, owner of Alpha Travel, was a 225-feet long vessel which vis- http://www.mr-roses.com. tion and was awarded her CPA porate partners. Coral Gables, has been admit- Alabama. highlighted in The Miami Laker ited the Port of Miami in late certification. Lily Diaz Azel (BBA ‘94) is pres- ted to practice before the for her volunteer efforts and August during her transit from Noemi Martinez (BBA ‘02) is Rita Ferro (MIB ’03) has been ident of Children’s Psychology United States Tax Court. Since Maggie Nieves (BBA ‘97) has for being elected as president Marinette,Wisc. to Astoria, Ore. the volunteer coordinator for 2003 promoted to vice president, Associates in Weston. 1995, Arista’s tax practice has joined the Prudential WCI of the PRSA at the Miami Lakes Habitat for Humanity in Miami. George Bermudez (BBA ‘03) has International Advertising Sales, Children’s Psychology consisted of a full range of tax Realty office in Coral Gables. Middle School. Eberto Ranero (BBA ‘01) has While at FIU, Martinez interned joined Bank United Financial at ESPN Latin America in Miami. Associates is the largest pedi- services. He has served as treas- Nieves will specialize in real been appointed vice president in the College’s Marketing, Corp. as senior vice president, atric multidisciplinary psychol- urer of the College’s Alumni estate sales in Coconut Grove, Michelle Jo (BBA ‘00) recently of business banking at Bank Communication, and commercial team leader. Marc Poliquin (MBA ‘03) has ogy and rehabilitative practice Chapter for two years and has Coral Gables, and South Miami. was appointed assistant treas- United Financial Corp. Publications Office, helping to been named global products in South Florida.The organiza- served as a judge for the urer for the Wine Institute coordinate events. Carlos Berrio (MBA ‘03), senior leader, directors and officers lia- tion recently opened a new College’s international business Marcos Rubio (BBA ’97) was Political Action Committee. Ed Redlich (BBA ‘01) has been project estimator for Austin bility, second vice president, for state-of-the-art facility and is plan competition. His firm has named assistant vice presi- This position strengthens her named vice president of Bob Midyette (EMBA ‘02), man- Commercial, is part of the devel- General Electric, Coral Gables. the exclusive provider for the been approved as an “agent”by dent for retail lending in role in the government affairs ComReal Miami, Inc. He also ager of fleet beverage opera- opment team of the Miami Miami Children’s Hospital’s Dan the Attorney’s Title Insurance Commercebank’s Kendall department of the largest was recognized as the Top tions for Royal Caribbean Cruise International Airport’s North Juan Felipe Wills (MBA ‘03) has Marino Center. Fund, Inc.This designation office. Rubio formerly was an public policy organization in Producer in 2002 for leading Line, has been appointed by the Terminal Program (NTP).The been promoted to vice presi- allows Arista Law to provide assistant vice president for the wine industry. the commercial real estate side National Institute of Standards NTP is a $1.5 billion project led dent in the technology infra- Vicente Fernandez (BBA ‘94) comprehensive title, escrow, Union Planters Bank, where he of the firm. Currently, Redlich is and Technology to the 2003 through Miami-Dade County for structure department at has been appointed business and closing services for lenders, was responsible for business Steve Massena (BBA ‘00) is the pursuing his Certified Board of Examiners for the use by American Airlines. Citigroup Latin America in development officer for realtors, borrowers, buyers, and development and credit-quali- chief of information systems for Commercial Investment Malcolm Baldrige National Miami.Wills is responsible for Commerce Bank’s Doral Branch. sellers at every step of the ty goals. the U.S. Air Force and is sta- Member (CCIM) designation. Quality Award.This was his third Richard Candia (MBA ‘03) has the technology infrastructure process. Arista Law can be tioned in Hawaii. At the Air year serving on the Board.The been named assistant vice pres- portion of the Voice Engineering Karla Icaza (BBA ’94) has been found on the web at Albert Santalo (MBA ’97) has Force, Massena maintains more Anibal Rodriguez Jorge (MIB award, created by public law in ident of government relations and Voice Operations honored with the “Young www.AristaLaw.com. been named CEO of Avisena, a than 500 workstations and 14 ‘01) has been promoted to vice 1987, is the highest level of for the University of Miami. Prior Management in the Latin Hispanic Leadership Award”by healthcare management com- servers, manages all of the president of marketing and sales national recognition for per- to joining the University of America and Caribbean region. the Nicaraguan American Marcia Fernandez (BBA ’97) pany in Miami. Santalo is co- telecommunication needs of the at Tiger Financial Group, Inc. formance excellence that a U.S. Miami, Candia was the director Chamber of Commerce. Icaza is has been named vice president founder of Avisena and has squadron, and advises upper organization can receive. of government relations for Carlos F. Garcia (MBA candi- the director of marketing for for Commercebank. Fernandez served as president of the management on all IT issues. Melissa Viana (BBA ‘01) was Florida International University date), CBA Alumni Circle mem- R.E. Chisholm Architects, Inc. formerly served in the bank’s company since its inception in recently promoted to account Deborah P.Morrison (MST ‘02) for six years. ber and senior manager of and board member of the commercial lending division. June 2001. 2001 executive for Burger King’s has joined Miami accounting Goldstein Schechter Price Miami-Dade County Hispanic She will be responsible for Lauren Colon (BBA ‘01) was advertising division in Miami. firm Kaufman Rossin and Co. as Oxana Cardini (BACC ‘03) was Lucas Horwitz & Co., P.A.was Affairs Advisory Board.This developing commercial loans Alan Lips (MST ‘98) has been promoted to human resource tax manager. In this role, she will featured this past fall in The highlighted in the South award is given to young and consumer portfolios for all promoted to partner of the services manager for onboard 2002 provide professional services to Miami Herald for her excel- Florida Business Journal as a Hispanic men and women, ages centers in Miami-Dade and Miami Beach accounting firm duty-free concessionaire, Toni Arce (BBA ‘02) is assistant high-net-worth individuals and lence in education (graduating finalist in the 2004 UP and 40 or younger, who have distin- Broward Counties. Gerson Preston & Co. PA. Starboard Cruise Services, a corporate buyer in the Burdines privately-held businesses. with honors from both Miami COMERS Awards.

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Daniel H. Aronson Angel Medina, Jr. Federico Sanchez Shareholder President President Greenberg Traurig, P.A. Miami-Dade County L.I.C. Capital Union Planters Bank Josefina Carreno Gabriel Sanchez-Zinny Director Felipe Medina Managing Partner Beckman Coulter Latin American Regional Manager Egon Zehnder International Goldman Sachs Joseph L. Caruncho, Esq. Eugenio Sevilla-Sacasa Chief Executive Officer Luis Gabriel Merizalde Vice President, South America Excalibur Health Systems Regional Vice President Ryder System Latin America & South Africa Region Roberto Cavalcanti General Mills Michael D.Tovian President Vice President, Store Operations Latin America & Caribbean Region Carlos Migoya Walgreen American Express TRS President–Dade and Monroe Counties Wachovia Bank, N.A. N. K.“Trip”Tripathy Pablo Cejas President and Chief Executive Officer Managing Member Agusti Miro Burdines-Macy’s Aquarius Capital, LLC Managing Partner (retired) Accenture Jesse J.Tyson Rui Da Costa President Vice President & General Manager Alvaro G. de Molina ExxonMobil Inter-America, Inc. Enterprise Systems Group President Latin America & Caribbean Global Corporate and Investment Bank Raul J.Valdes-Fauli Hewlett-Packard Company Bank of America Partner Steel Hector & Davis International Rafael Couttolenc Jeanne Moreno Senior Vice President—Latin America Augusto L.Vidaurreta DHL Express Pete Pizarro Principal Chief Executive Officer RAM Strategy Patricia Dahne Telefonica Data USA, Inc. Regional President Gabriel Zambrano Benitez Miami-Dade County Carlos Sabater Director General Coldwell Banker Florida Managing Partner Proeza,TI South Florida & Puerto Rico, Dennis Klinger Deloitte & Touche Vice President & Chief Information Officer Florida Power & Light Company

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