Postal Reg. No. :DL (ND)-11/6172/2017-18-19
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Postal Reg. No. :DL (ND)-11/6172/2017-18-19. WPP No.: U (C)-121/2017-19 for posting on 27th – 28th of Advance Month at G.P.O. New Delhi-110001 RNI No.: DELENG/2014/56104, Date of Publication:22/12/2017 www.hospitalitytalk.in Monthly Publication January 2018 Vol 5 • Issue 1 Pages 52 + 20 Pages Supplement- India Hospitality Awards ` 50 Contents 50 years and counting: ‘Park’ed at the top 18 A chat with Vijay Dewan, Managing Director, The Park Hotels, on the brand’s 50-year celebration and staying ahead in business Inclusiveness, the way to wellness 22 Brendan Toomey, Vice President, Human Resources, Asia Pacific, Hilton, on the group’s inclusive programmes to retain talent 18 Engaging all segments for growth 24 A look at how business fared for EROS Group in 2017 and how the company views competition 2017 in rearview, Looking ahead 26 to 2018 Hospitality experts share their opinion on what to look out for in 2018 and the projected growth that they see for their respective business undertakings Art smart for a perfect start 32 Understanding how stand-alone restaurants are coming up with quirky and comfortable interiors 22 24 26 32 Editor & Publisher Director Advertising : South Production Manager SanJeet [email protected] [email protected] Anil Kharbanda Managing Editor Advertising : Delhi Design Circulation Manager Peden Doma Bhutia [email protected] Yogendra Baghel Tarun Jain New Delhi: 72, Todarmal Road, New Delhi - 110 001 Associate Editor Dinesh Sharma Advertisement Designer Business Manager Phone No: +91 11 233 44179, Fax: +91-22-22070131 [email protected] +91-9810264368 Vikas Mandotia Ashok Rana E-mail: [email protected] Assistant Editor Advertising : Mumbai Nitin Kumar Mumbai: 504 Marine Chambers, 43 New Marine Lines [email protected] [email protected] Mumbai 400 020, India eCommerce [email protected] Ashish Chakraborty Tel: +91-22-22070129, 22070130, Fax: +91-22-22070131 Senior Correspondent Cover Image E-mail: [email protected] [email protected] [email protected] Shangri-La Hotels and Resorts UAE: P.O. Box: 9348, Sharjah, UAE Tel: +971 6 5528954, Fax: +971 6 5528956 E-mail: [email protected] All information in Hospitality Talk is derived from strictly prohibited. Material appearing in Hospitality Advertising enquiries: Advertisements Code of South Asia. The publisher sources, which we consider reliable. Information is Talk cannot be reproduced in whole or in part without [email protected] will not be liable for any damage or loss caused by the passed on to our readers without any responsibility on prior written permission. The same rule applies when The publisher assumes no responsibility for returning late publication, error or failure or advertisement or our part. The contents of this publication contain views there is a copyright or the article is taken from another unsolicited material nor is he responsible for material editorial to appear. of authors and are not the views of Hospitality Talk. publication. Publications reproducing material either lost or damaged in transit. Any material submitted to in part or in whole, without permission would face Hospitality Talk is printed, published, edited and Similarly, opinions/views expressed by any party in Hospitality Talk will not be returned. The publisher owned by SanJeet, printed at Karan Printers, abstract and/or in interviews are not necessarily legal action. reserves the rights to refuse, withdraw, amend or shared/do not necessarily reflect any opinion of Editorial enquiries: otherwise deal with all advertisements without F 29/2, Phase II, Okhla Industrial Area, New Hospitality Talk. (concerning reproduction of articles) explanation. All advertisements must comply with Delhi-110020 and published at 72, Todarmal All rights reserved throughout the world. Reproduction [email protected] the Indian Advertisements Code as well as the Road, New Delhi-110001 4 Domestic News SOUTH INDIA The Den, Bengaluru, opens with 226 rooms The Den, a state-of-the-art luxury hotel has opened in Bengaluru. With 226 rooms and suites and an array of delicious dining options, The Den is positioned well for millennials and glo- betrotters. Vinesh Gupta, General Manager, The Den, says, “The Den prides itself as being a cultural touchstone that provides state-of-the-art-facilities. The Den, Bengaluru, will be the epitome of our vision, combining rich local traditions with renowned contemporary touches to deliver a fresh perspective on world-class service. Our aim is to offer our guests a unique blend of modern and traditional aesthetics that create memorable experiences for millennials and globetrotters.” WEST INDIA Cygnett Inn opens in Dwarka, Gujarat Cygnett Hotels & Resorts inau- gurated Cygnett Inn, Dwarka, on December 15, adding 48 keys to its repertoire. The new hospitality property in the spiritual town is ex- pected to add an iconic destination NORTH INDIA for business travellers and tour- th ists alike. A bouquet of services is 5 Global Hospitality Conclave on January 6 ready to unfurl new experiences for Delhi-NCR is all set to witness yet another dynamic event in hospitality, the fifth Global Hospitality Conclave patrons. The hotel is strategically (GHC). The conclave is one of the finest platforms in the industry to share and gain knowledge and an located, a mere 10-minute drive opportunity to network with the best in business. Global Hospitality Conclave 2018 will be held on January from the Dwarkadhish Temple. The 6 at The Leela Ambience, Gurugram. The conclave, an independent initiative by the alumni of The Oberoi hotel emphasises approachable School of Hotel Management (OSHM), now The Oberoi Centre for Learning & Development (OCLD), brings design, has spacious and modern together a host of industry leaders to discuss the trends and developments in the hospitality, travel, and rooms, including suites, and offers aviation industry. an all-day dining service. NORTH INDIA PAN INDIA IHG debuts in Varanasi with Kamat Hotels wins trademark Holiday Inn and Crowne Plaza infringement case against Royal InterContinental Hotels Group has signed a franchise agreement with JHV Orchid Hotels Group for two new properties in the heritage city of Varanasi. The 300-room The Supreme Court (SC) has dismissed a Special Leave Petition (SLP) filed Crowne Plaza will accommodate guests filtering in through the business by Royal Orchid Hotels Limited (ROHL) and upheld the February 11, 2015 traffic at Mall Road while the 180-room Holiday Inn will serve the Buddhist order of the Madras High Court restraining ROHL from using the word Circuit and offer excellent connectivity to the airport. Serving a wide range ‘Orchid’ or mark or logo that amounts to infringement on the trademark of of leisure and business travellers between them, both hotels are expected ‘The Orchid’ belonging to Kamat Hotels (India) Limited (KHIL). KHIL is the to be operational by 2021. Comment- owner and registered proprietor of the trademark/logo ‘The Orchid’ and pro- ing on the announcement, motes two five-star ecotel hotels under the brand ‘The Orchid’ in Mumbai Sudeep Jain, Vice President, and Pune. The SC bench chaired by Justice Ranjan Gogoi and Justice R. Development, South West Asia, IHG, Banumathi decided to dismiss the petition of ROHL. Disposing the case the said, “We are thrilled to open our SC said in its order, “Having considered the matter we are of the view that first Holiday Inn and Crowne Plaza the conclusions reached by the Madras High Court cannot be said to be, in hotels in Varanasi in partnership with any way, unreasonable and/or unacceptable. Rather, we are inclined to hold a recognised conglomerate like JHV that the view recorded by the Madras High Court is a perfectly possible and Group. It is great to be bringing our justified view of the matter and the conclusion(s) reached can reasonably established brands to new markets flow from a balanced consideration of the evidence and materials on record. with both new and existing partners, We will, therefore, not consider the present to be a fit case for interference as we continue to drive scale and with the order of the Madras High Court. Accordingly, we dismiss the brand preference in India.” Special Leave Petition and refuse leave to appeal.” Hospitality Talk January 2018 6 Domestic News NORTH INDIA Lucknow gets its first Hilton Garden Inn Hilton has announced the opening of Hilton Garden Inn Lucknow, the first Hilton Garden Inn and second Hilton property in Uttar Pradesh. It boasts 125 contemporary guest rooms, including four junior and executive suites. The hotel also offers NORTH INDIA vast meetings and events spaces spanning 1114 sqm to host small and large meetings and events such as wedding banquets for up to 1000 guests. Facilities include a ballroom, two flex- The Fern Hotels & Resorts debuts in ible meeting rooms, two boardrooms, and two outdoor areas. Himachal Pradesh “India is an important growth market for Hilton Garden Inn and we are delighted to expand our portfolio by opening our fourth The Fern Hotels & Resorts has marked its entry into the state of Himachal Pradesh hotel in the country. We remain committed to giving our guests with the launch of The Fern Surya Resort, Dharampur (Kasauli Hills). With idyllic and exceptional experiences while staying true to our brand promise tranquil surroundings, the resort offers the best of modern facilities in the friendliest to make the guests’ stay better and brighter through our high environment. The Fern Surya Resort currently has 22 operating rooms in two cat- standards of comfort and thoughtful touch. With Hilton Garden egories- Winter Green and Winter Green Premium. “It is a big moment for us as we Inn Lucknow now open, we look forward to being the first choice are entering a new state. This takes the tally of hotels managed by the company to of travellers to this city who seek midscale accommodation,” 52.