Nokia Call Connect for Cisco User’s Guide
Part Number: N450000431 Rev 003 Issue 1 © 2009 Nokia. All rights reserved. THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS". EXCEPT AS REQUIRED Nokia is a registered trademark of Nokia Corporation. Other product and company BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, names mentioned herein may be trademarks or tradenames of their respective INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF owners. MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN Reproduction, transfer, distribution, or storage of part or all of the contents in this RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS DOCUMENT. document in any form without the prior written permission of Nokia is prohibited. NOKIA RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE. Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this The availability of particular products and applications and services for these document without prior notice. products may vary by region. Please check with your Nokia dealer for details and availability of language options. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL NOKIA OR ANY OF ITS LICENSORS BE RESPONSIBLE FOR This product may contain commodities, technology or software subject to export ANY LOSS OF DATA OR INCOME OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL laws and regulations from the US and other countries. Diversion contrary to law is OR INDIRECT DAMAGES HOWSOEVER CAUSED. prohibited.
2 Contents Nokia Call Connect for Cisco...... 6 Handover between WLAN and cellular ...... 17 Nokia Call Connect features...... 7 Check your voice mailbox...... 17 Set up Nokia Call Connect...... 7 Access services...... 18 Install Nokia Call Connect...... 7 Change your availability status...... 18 Activate licenses ...... 8 Troubleshooting...... 19 Upgrade Nokia Call Connect on mobile devices...9 Appendix A: VCC settings ...... 21 Define WLAN access points ...... 9 Cellular Handover number...... 21 Define settings for SCCP...... 10 VoIP Handover number...... 21 Define settings for internet telephony (S60 3.0 and Preferred domain...... 21 3.1 devices only)...... 12 Immediate DT...... 21 Activate the Cisco VoIP service (S60 3.2 devices CS to PS...... 21 only)...... 12 PS to CS...... 22 Define settings for business calls...... 12 Held Waiting Calls Allowed...... 22 View Nokia Call Connect status information ...... 13 WLAN HO threshold...... 22 Make business calls ...... 14 WLAN HO hysteresis...... 22 Answer business calls...... 15 WLAN HO hysteresis low...... 23 Put calls on hold ...... 15 WLAN HO hysteresis high ...... 23 Make consultation calls...... 16 CS HO threshold...... 23 Transfer calls...... 16 CS HO hysteresis...... 23 Make conference calls...... 16 CS HO hysteresis low...... 23 Park calls ...... 16 CS HO hysteresis high ...... 23 Pick up group calls ...... 16 Allow CS originated ...... 23 Divert calls...... 17 Switch internet calls to cellular networks...... 17
Copyright © 2009 Nokia. All rights reserved. Copyright © 2009 Nokia. All rights reserved. 4 5 Copyright © 2009 Nokia. All rights reserved. The different modes enable yo differentThe modesenable you can usethesubscribed cellul Manager services tohandle busi mode, youcanuseCiscoUnifiedCommunications Manager andthereby activates Communications Unified toCisco registers automatically localarea wireless office ente infrastructure. Whenyou voice enterprise devices with compatible Eseries Nokia compatible integrates forCisco CallConnect Nokia Nokia CallConnectforCisco WLAN WLAN coverage area during acall,the call ends. WLAN coveragetomake business calls. Ifyou leavethe You mustbewithin and traditional phones. devices, VoIP othermobiledevices, to computers, calls business make calls over an IPnetwork, such as theinternet. You can tomakebusiness (VoIP)technology over InternetProtocol Communications Manager. Noki Unified Cisco the enterprise of solutions communications voice tothe business connect to protocol (SCCP) Nokia CallConnect uses Cisc mailbox. mode, youcan divert businesscallstoyour business voice on bothyourdeskphone and You candevice. rings that business number distributeone Communications Manager serv life,while provid your private network (WLAN),your device o’s skinnyclientcontrol ing access to Cisco Unified Cisco to access ing mobile device.Inprivate mobile u toseparate r the coverage area area of the r thecoverage ices from your mobile ices fromyour business mode. In business Inbusiness business mode. ness Inprivatemode, calls. a Call Connectusesvoice ar services on your device. your on services ar business from • Benefit from improved mob from improved Benefit • enterpriseand datanetwork over the Route voice calls • the Use services ofCi • to networks ofcellular instead WLANs high-speed Use • With Connect,youcan Call do the following: Receive notifications of • betweenWLAN active calls Roam and cellular. • Cisco Cisco Unified CommunicationsManager. device modeland the config th of ofsome The availability Access online services, suchasacorporate directory. • to help minimize mobile device bills. minimize mobiledevice to help Manager tohandle businesscalls. makewhen youare calls within WLAN coverage. buildings by using high-speed WLANs. usinghigh-speed buildings by messages. Copyright © 2009 Nokia. Nokia. © 2009 Copyright sco Unified Communications UnifiedCommunications sco new voice mail new voice as text uration ofthe and device uration ese features depends on the depends on features ese ile device coverage within coverage ile device All rights reserved. All rights
6 Nokia Call Connect for Cisco 7 Nokia Call Connect for Cisco Copyright © 2009Nokia. Copyright administrators. from system the settings for values up Call Connectyourself, you receive all the necessary set ifyou Even administrators. system from information and instructions device. You receive all thenecessary onthe Nokia CallConnect configure and install remotely System administratorsmight Set upNokia CallConnect your disturb todonot Change availability • Access XML services • thebusiness Check mailbox voice • andCellular(only Handover S603.2 in betweenWiFi • internet Switch call • calls Divert • Pick up groupcalls • Park calls • calls Conference • Transfer calls • •Swap calls consultation Make • •Hold calls business calls: manage ofCiscoUnified services calls youtousethefollowing allows CallConnect Nokia Nokia CallConnectfeatures devices, such as suchas E75) devices, All rights reserved. All rights reserved. s tocellularnetworks Communications Manager to use device management to Tobehoig npg 19. “Troubleshooting” on page them, see solve to how problemsand typical about information more For administrators. to system problems problems or otherproblemsthat to fixconnection attempt to settings the not edit do calls, After yousuccessfully use CallConnect tomake business Specify settings for businesscalls • activate or telephony forinternet settings Specify • settingsforSCCP Specify • Specify settingsaccessWLAN point fora • a license Activate • Call Install Connect • Manager: Unified and to register Cisco Communications tosetupCallConnectusetheenterpriseWLAN tasks If devicemanagement is not used,perform the following client. the correspondinginstall version of CallConnect the mobile infrastructure and your Depending onyour Cisc device. the that accompanies documentation softwa install to how about example, youcan use For PC Suite.Formoreinformation file (SIS) system installation from Call Connect a standardSymbian can installNokia If devicemanagement is not usedinyour enterprise, you Install NokiaCallConnect Cisco VoIP service (only in S60 3.2 devices, suchasE75) inS603.2devices, (only service Cisco VoIP o Unified Call Manager o UnifiedCall Manager re on the device, see the you wouldother software. as device model, you need to model,youneed device mightoccur. the Report restart thedevice. restart andconfigureCallConnect onthedevice, After youinstall Communications Manager server. v3 of anS60 installation Call Connect 2.0 handover an advancedfeatures 2.0 areavai devices (E51, E90, E63, E66, and E71). However, some 2.0can 3.1 S60 Call Connect also beeninstalledtoEseries Communications Manager 5.x and 6.x. Both clientversions 7.x UnifiedCallManager Cisco • basedon devices the S60 New Nokia 3.2.3 platform, • following: Nokia CallConnect 2.0 forCisc environments Cisco Older • EseriesE51, E90, S603.1devices,suchas E63,E66, and • Older Eseries S603.0 devices,suchas Nokia E60, E70, • following: Nokia CallConnect 1.1 forCisc such asE75, E52, and E55 manager Express 4.1, and UC500 Manager 4.x,CommunicationsCommunications E71 E61, E65, and E61i support Cisco supportCisco Unified copfile on Cisco copfileonCisco Unified , such as Cisco Cisco , suchas Unified d XMLfeatures require the lable only fornewerdevices. lable o includes support for the forthe includes support o forthe includes support o not need toenter anylicensecode manually. uses v2 Connect Call code. to either acquire a trial license or toenter the license not contain a validlicense,thelicense server allows you the devicedoes to accept.If foryou agreement license a Connect presents Call license, avalid contains the device and to yourlicense to activate license server. Therefore, youneedconnection an internet The first time you open Call Connect, itconnects to the e-mail,forexample. license code to you by deliver the toyour orsendlicense mobile device, the System administratorscan Connect. license touseNokiaCall valid a You need Activate licenses version, select Tip: keytoopenthe application. recorder voice the youcan press devices, Onsome device. the that accompanies see the documentation menu, main the within location convenient more a to it move to how about information Formore Connect inthe folder. Installat. Tip: mgr. To check the Call Connect software the Connectsoftware To Call check canfindCall you Afterthe installation, > Nokia CC Cisco Copyright © 2009 Nokia. Nokia. © 2009 Copyright a fixed license code, that is, you do that is,youdo code, license afixed Menu use device management to to management use device start using Call Connect. If startusingCallConnect. > > Tools/Ctrl. panel Options All rights reserved. All rights > View details > App. .
8 Nokia Call Connect for Cisco 9 Nokia Call Connect for Cisco Release license Copyright © 2009Nokia. Copyright during theprocess. automatically the new one. All SCCP-related settings are restored of Call Connectandrestart th youun It isrecommended that devices Upgrade NokiaCallConnect onmobile select on license your old To release licenses Release to a perpetual license. Select administratorsyo might send When thetrial license is abouttoexpire, system Upgrade triallicenses to licenses perpetual point toconnect to the license server. to point access WLAN or use for the connection. You cannotuse GPRS a WAP access a select and server, license Select to either select try for free or toenter alicense code. you prompts it CallConnect, Nokia open The firsttimeyou Acquire triallicenses code. Cisco > Menu Try forfree. Try Options > . Installat. > Then accept the connection to the to connection the Thenaccept License upgrade All rights reserved. All rights reserved. > Nokia CC Cisco Nokia CC u a license code to upgrade u alicensecodetoupgrade Menu the licenseserver for reuse, e device before installing before installing device e install the previous version version theprevious install , andlicense enter the, > Installat. > Options > Nokia CC > • • • panel To create a WLAN access point, select point settings tothedevice. might usedevice management todeliver WLAN access System administrators the device. on point access WLAN fora settings Connect,youmustspecify Call To useNokia Define WLANaccesspoints • • following: define the If devicemanagement is not usedinyour enterprise, Youcanonly use directIAP references. support. Nokia Call Connectdoesnothave S60 3.2 Destination from values forthesettings point New access WLAN netw. mode WLAN netw. broadcast. Select associated. pointtobecome WLANaccess andthe device helps the of name the network the WLAN.Broadcasting (SSID) Network status netw network fromthe WLANs inrange, select The networkname iscase (SSID), that is the network name, select name,select thenetwork that is (SSID), WLANname netw. Data bearer profile. name Connection > Settings . —Select > > —Select Connection Use default settings default Use —Enter a descriptivethe—Enter a namefor —Select —To enter theserviceset identifier Hidden Wireless LAN Wireless Public the system administrator. thesystem if thenetwork name is not > Infrastructure sensitive. To the select To sensitive. to broadcast the name the broadcast to Access points Access . . You receivethe Menu . Enter manually > > Search for Tools/Ctrl. Options > . WLANs in profile. offline WLANs the the offlineprofile,becauseof Nokia recommends that youdonot use Call Connect with 10. page on forSCCP” see“Definesettings more information, For settings. pointintheSCCP Select the WLANaccess > Wireless LAN Wireless select select when there is aWLAN available at youcurrent location, to scan device WL for available enterpri the of area coverage re to device your To allow WLANs Scan foravailable • Scanning is automatically enabled if you select enabledifyouselect Scanning isautomatically Always on Always in settings additional specify youmust access), protected (wired equivalent privacy), (wired equivalent privacy), that is used in the WLAN access point. If youselect point. access WLAN the isused that in mode WLAN security WLAN security security sett WLAN Menu connection isactive. that indicates icon This WLAN. to the have notbeenauthenticated WLAN isnotselected in theSCCPprofile, oryou and youarewithin WLAN coverage area, but the enabled, is thatWLANscanning icon indicates This ineven SCCP profile. one > > Tools/Ctrl. panel Show availability —Select thesame security mode . gister when enter you the se WLAN, you must allow the > certain restrictions for using ANs.To display anindicator 802.1x > an authenticated WLAN Settings Yes . , or , or > WPA Connection (Wi-Fi Registration > WEP
To view and end active WLAN connections, select connections, end activeWLAN and view To details WLAN View protocol (TFTP) to retrieve co (TFTP) protocol Nokia CallConnect can useth 12. only)” onpage forinternet telephon settings registration,about manual see“Define information Otherwise,moreFormanually. youmust register in range. is profile SCCP inthe defined point access WLAN Communications Managerwheneverthe Unified Cisco thatthe to determine to device attempts mobile register automatic registration to The SCCPprofile specify can an SCCPprofile device. to the usedevi might administrators Communications Unified Cisco Manager. System to toconnect CallConnectusestheSCCPprotocol Nokia Define settingsforSCCP time interval in time interval andtoupdate select a indicator, WLANs, the available for scan to device for the intervals the time select To Connect. should be above should beabove 60 percent for adequate voice quality. strength signal The strength.the approximatesignal You can viewinformation about the network, including > Conn. mgr. WLAN, select Tip: To add an access point to an available To add anaccesspointtoavailable Scan fornetworks Copyright © 2009 Nokia. Nokia. © 2009 Copyright > Act. data conn Options nfiguration profiles. TFTP is a nfiguration profiles.TFTPis y (S60 3.0 and 3.1 devices ce management todeliverce e trivial file transfer file e trivial > . Define access point > Options All rights reserved. All rights > Menu Details . > . 10 Nokia Call Connect for Cisco 11 Nokia Call Connect for Cisco • • Settings Copyright © 2009Nokia. Copyright profile,select an SCCP To create TFTP server. tothe (DHCP)todirectdevices protocol configuration name of the TFTP server either specifythe IPv4 addr provide passwordprotection or not but does files transfers FTP that of version simplified • • • define thefollowing: If device management isnotusedinyour enterprise, administrator. system profile eie ny”o ae12. only)” onpage devices forsettings internet telephony(S60 3.0 and 3.1 registration. For more information, see “Define profilefor You internet need adedicated telephony manually each time. on scanning for WLANs. Select whenever possible. This se Unifie Cisco to register Registration Communications Manager assigns for you. My callerID server address manually. the TFTP or server TFTP the to device your TFTP server TFTP Access point Profile name . You receive the values for the settings from the > Connection —Select —View Unified numberCisco the —Select —Select a WLAN access point from the list. access point the from —Select aWLAN —Enter a name for the profile. a nameforthe—Enter > Use DHCP All rights reserved. All rights reserved. Always on SCCP settings or enabledynamic host d Communications Manager d Communications ess or ess fully qualified host lection automatically turns automatically lection a user directory. You can You auserdirectory. toenable DHCPtodirect Menu to have the SCCP profile tohavetheSCCP When needed User defined User > > Options Tools/Ctrl. panel to register toregister > todefine New > • • • Cisco: to are Connect2.0The followingsettings Call specific for • • • page;xml;http://example.xml.com| XML • Calendar;app;0x10005901| • • example:For • To open an S60 application: To anS60application: open • To open an HTML page: • To anXMLpage: open •
3.2 devicesonly) Activate theCiscoVoIPservice(S60 settings toyouremotely. settings Manager. System administra Unified Communications which arerouted through Cisco You can define howthe device handles business calls, Define settings forbusinesscalls Always-onSelect type. crea service, the activate To Connect in S60 3.2 devices. touse Call service You the VoIP need toactivate Cisco To unregister, select select unregister, To > Contacts You can controltheCisco VoIP Connect. you Once isactivated, calls make with Call can service the business calls by default, select select by default, calls business manually, selectanintern UnifiedCommunications toCisco Manager To register Connection service?” is displayed. Select Select isdisplayed. service?” andselect the settings, Define Connect to service , scroll left, and select , scrollleft,andselect > SCCP settings Copyright © 2009 Nokia. Nokia. © 2009 Copyright . Options Menu et telephonyprofileand > te an SCCP profile of the profile te anSCCP > tors cannot deliver these tors cannotdeliver these Options Yes > Disconnect fromserv Back service in Contacts. Select in service Contacts. Cisco VoIP Ctrl. panel Default service . . “Activate Cisco VoiP VoiP Cisco . “Activate > New profile . To make All rights reserved. All rights > Settings > Yes . Options . > .
12 Nokia Call Connect for Cisco 13 Nokia Call Connect for Cisco Copyright © 2009Nokia. Copyright Unifie that Cisco number The nameof the active SCCP profile andthe extension Manager duringregistration. Unified Communications status informationfromCisco Call receives Connect Manager.Unified Communications connection toCisco connection is available. AnSCCPprofile the defines Unified Communications Manager when a WLAN Cisco to register canautomatically CallConnect Nokia information View NokiaCallConnect status Select • and define the following: • • Internet call waiting devices only.) devices made over the cellular network. (S60 3.0 and 3.1 are calls thedevice. IfaWLANisnotavailable, type on device management toset canuse administrators System thedefault calltype. as select Default call type calls arelogged under missed calls. Incoming Disturb. DoNot to youravailability calls, set no do Ifyou calls. internet callalert Internet active. call a business have you new incomingcall when Menu Internet > Tools . It is recommended that you set Internet Internet set you that recommended is It . —To —To make businesscallsbydefault, —Set the device toring onincoming / Ctrl. panel —Set the tonotify youof device a All rights reserved. All rights reserved. d Communications Manager d Communications t want to receive internet receive want to t > Internet Settings as thedefaultcall > Phone > Call
• following: • • • • • • Installat. To view additional status information, select the Nokia CCCiscoapplication youareregistered.when disp are thedevice to assigns • • Stack version License status device. tothe Managerassigns Unified Communications Outgoing callnumber Communications Manager. a perpetual license, network. Host name the device. Subnet mask isnotregistered. device the if registration the WLANaccess point usedfor to thedevice during or registration, IP the address of IP address server. DHCP server the TFTP server. DHCP uniquely identifiesthedeviceon network. MAC address tofulllicenses. periodic and triallicenses tria of a date expiration license, and of aperiodic > — Enabled Nokia CC Cisco —IP —IP address that a pointassigns WLAN access —Name assigned for the on device the —IP address or host —IP addressorhost name of the DHCP —Network usedto obtainthe for IPaddress —Media access control address controladdress that access —Media —Software version of Cisco Unified ofCisco version —Software —license type. type. —license if a DHCP server directs your device to device to directs your if DHCP server a Expires —Extension number that —Extension numberthat Cisco > Status information l license. You can upgrade Youcanupgrade l license. Trial, expires layed on the mainscreen of layed on displays the expiration date date theexpiration displays Valid means thatyou have displaysthe andfromthe Menu > Communications Manager, When thedevice is not registered toCiscoUnified • • • • • register to Cisco Unified Communications Manager. Manager. to Communications register Unified Cisco automatically can Connect Call WLAN,Nokia enterprise When you enter the office Make business calls home screen toview the MAC address: *#62209526#. address of the device. Enter theMAC you for might ask administrators system register, isnotinstalledorthedevice cannot If CallConnect values from the preferred SCCPprofile. defined. Cisco Unified Communications Manager serverscan be Unified Communications Manager server. Uptofive Call manager1 the DNSserver primary notaccessible. is Secondary DNS into IP addresses. hostnames of translation for toconnect server system Primary DNS connect duringregistration. Primary TFTP network. Primary gateway that you can make and answer calls. business answer make and can that you CommunicationsManager to Cisco Unified and that indicates icon This —Name of the name primary domain —Name of the primaryTFTPserver to —IP address orhost —IP address name of aCisco —Name of the DNS server toconnect if —Name of the default gateway of the gateway the default —Name of and the detects device the Status information the following stringin the following the Call Connect is registered shows shows the number, orinternet call number, select can you Contacts, In some devices). S60 3.0 and 3.1andS60 3.0 devices,select type. In thedefaultas call calls set business You canalso select call, abusiness make To or make call key, press the and number a phone functions example,dial tomakecalls.For mode, you While inbusiness WLAN after the scan interval has passed. Ifyoureturn immediately. the later, device detects the the scan detects WLAN the interval, thedevice network. If youreturn to th WLAN coverage area, callsare routed through the cellular WLAN. The default value is fi detectsthe device intervaldefineshowsoon the The scan Communications Manager. Unified through Cisco are routed calls all Registration activates busine activates Registration Phone Communications Manager define whether caller line settings theCisco in number. Unified business However, your business number. The personyoucallseesyour cellularmaps your numberto telephone exchangeThe cellular network. enterprise WLAN not availa is Default calltypeis Contacts. set in If devices the > Call > Default call type Default call Copyright © 2009 Nokia. Nokia. © 2009 Copyright number to make a call. a make numberto a phonenumber,mobile e WLAN coverage area within area e WLANcoverage can use thestandard phone can ve minutes.If you leave the ss mode,whichmeansthat ble, callsare madeoverthe a call using saved contacts. contacts. saved using acall > Internet call Menu Internet > Tools . In S60 3.2 All rights reserved. All rights ( Net call > Settings in > 14 Nokia Call Connect for Cisco 15 Nokia Call Connect for Cisco Copyright © 2009Nokia. Copyright calls consultation Make • •HoldOptions select NokiaCall To Connect services, thefollowing access callsAnswer business calls call. abusiness as to tries device network, your If an emergency call cannot be number tomake a business call. telephone to anInternet number the in Contacts. Dial number speed-dial a assign can You calls. business make You can usevoice and speed dialing in theusual wayto enterprise. international format or usethe short numbers of your Communications Manager, you candial the number in To call a deskphone registered toCiscoUnified cellular network. when numbers business you Manager.However, youmustuseCommunications Unified Cisco other usersof call to numbers You can useeither busine calls. andmade toreceived (CLIR)areapplied restriction identity presentation(CLIP) during an active business call: usingWLAN. a SIM cardinserted in the device even when Tip: For optimal radio performance, keep Foroptimalradioperformance, a keep All rights reserved. All rights reserved. ss numbers or extension and calling lineidentification and calling establish the emergency call initiate thecallover initiate the createdover the cellular swap between active and held calls, select select andheldcalls, active between swap business calls ring both on your desk calls ringbothon desk phone andmobile business your Cisco Unified Communications Manager configuration, deskphoneandmobile If your To open Call Connect,select between Switch calls WLAN andGSM • Park calls • calls Conference • calls Transfer • Swap calls • To put an active business call on hold, select select hold, on business call put anactive To Put calls onhold Hold from Cisco Unified Communications Manager. from CiscoUnified Communications in identity the home the ifitreceives screen information thecaller callers.Call Connect displays anonymous You cannot rejectbusiness callsautomatically from todonotdisturb availability your Change • services Access • Check the business voice mailbox • calls Divert • up calls Pick group • handle business calls: of Unified services Cisco use recorder key.Inbusiness youcan following mode, the Cisco . To activate a . Toactivate held call,select . On some devices, you can also press the voice thevoice youcan press also devices, . On some Communications Manager to Managerto Communications Menu devicesharealine on the > Options Installat. > Options Unhold > Options Nokia CC Nokia CC > . To Swap > . when you have an active call when call and a you haveanactive held call, select party held the to call an active of transfer attended For support this option. support Cisco UnifiedCommunications and heldcallarebusiness calls. > select For unattendedtransfer of a calls Transfer between andheldcalls,select active Options an during call another make To Make consultationcalls phone. your desk on up it pick can device, you device. Further, ifyouput a callon hold on yourmobile Cisco Unified Communication Cisco Unified are yourself) allo (including conferencecall. five participants to Up a tomake call an activebusinesscalltoaheldYou canconnect business Make conference calls System administrators can change can administrators System Transfer Options > . You can transfer acallonlyif active both the New call leave the WLAN coverage area. whenyou the call continue number to cellular Tip: > Youcan transfer a business call to your Automatic transfer . The active call is put on hold. To swap swap on hold. To put is .call Theactive wed in a conference for call wed ina conference business call toanynumber, call business s Manager bydefault. active business call, call, select active business Manager Express not does this default. Upto three thisdefault. . Options > Swap Options .
make conferencecall. a make You cannot connecta cellular calland a business callto select New call add more users to the conference call, select a queue and distributes calls calls queue anddistributes a number. The callsin telephone exchange placesincoming In a share group,several call devices an extension must knowthe number. call group groups. Toreceive calls made You receivecan calls made toyour own or toother group System administrators can gr Pick upgroup calls retrieve theparkedcall,dialnumber. To a note. numberappearsin a retrieval and ends call select call, business active an park To Manager. Unified Communications Cisco at ispa call.Thecall the parked active an park Youcan device. you toputacallonholdand allows that service exchange atelephone is a call Parking Park calls To create a conference call, select select call, a conference create To Unified Communications Manager Express. forCisco call a conference in allowed are participants Options to make anew call. When the new call is active, > Conference Copyright © 2009 Nokia. Nokia. © 2009 Copyright > rked at an extensionrked atan number continue thecallon another continue to available groupmembers. toothercallgroups, you oup devices tocallgroups. oup devices Join business call businesscall and pick up Options . Options > All rights reserved. All rights Conference > Options Park . The > . To 16 Nokia Call Connect for Cisco 17 Nokia Call Connect for Cisco Cisco again,select calls To receive the request togothrough. Activate significant. costs. When roaming, thecostimpact might be additional creates networks over Making cellular calls 10. information, see “Define for settings SCCP”on page more For settings. the SCCP cellular numberin defineyour must the callcellular number.You toyour Copyright © 2009Nokia. Copyright Options to calls internet active switch you can E51, Nokia as such devices, v3.1 Eseries On Nokia networks Switch internet callstocellular toanother number,select To phone calls divert Divert calls Installat. To receive a call made toyour group,select call Installat. > To receive a made call select to another callgroup, call group call group number. Installat. > > Call divert . Enter the number to divert calls to, and wait for for wait to, and calls . Enterthenumbertodivert > > Switch to cellularSwitch to > Nokia CC Cisco Nokia CC Cisco Nokia CC Cisco . Select a profile and aprofile Select . All rights reserved. All rights reserved. > > . NokiaCall Connect transfers > Call divert Call pickup Menu the cellular network. Select the network. cellular Group call pick up pick call Group > . Select a profile and aprofile . Select Installat. . Cancel . > . Enter the . Enter Menu Nokia CC Menu Menu > >
Mobility Identity featureis Identity Mobility Communicati Cisco Unified is requires that anS60v3 cop-file Handover installed on GSM". to "Switch is called termHandover the devices, In somenewerNokia 21. page in“Aparameters aredescribed nu CellularHandover correct settings. The user needstodefineor administrator the (VCC) Call Continuity andVoice strength on WLANsignal Options cellular networks. Manual handoff can befound under ha manualandautomatic both Nokia EseriesE75,as S603.2devices,such Nokia support Handover betweenWLANandcellular messages to notify yo Communication Cisco Unified Internet call mailbox select 1,and press mailbox, and hold voice To call the on the device. Communications Manager.Voic The Unified businessvoice byCisco is mailbox provided Check yourvoicemailbox during anactivecall. . u of new voice mail. new voice u of activated in user profile. user in activated ons Managerserver and mber in VCC mber VCC settings. Automatic handoff isbased Automatic handoff s Manager sendsyou text ppendix A: VCC settings” on ndover between WLANand e messagesare notstored al”o ae12. calls” onpage business for settings “Define see information, more For You can activate also do notdisturbin the Callsettings. users. registered other or to Unified Communicationsto Cisco communicated Manager locallyonthe It is not device. applied The setting is If youdo not want to receive internetcalls, select status Change youravailability select To services, suchasacorporate phonedirectory, access Access services settings under the SCCP profile. Manage Unified Communications available device. Theservices area WLAN coverage and anS are Some services available on calls under missedcalls.Select are logged Installat. > Menu Missed calls > Nokia CC Cisco Nokia CC > Installat. toview missedcalls. > > Nokia CC Cisco Do not disturb Do notdisturb to you depend on the Cisco the Cisco on depend you to CCP profile is in is active the CCP profile ly when youare withina r settings or your local local oryour settings r Menu > . Incoming calls Services > Log > . Menu Recent Recent > Copyright © 2009 Nokia. Nokia. © 2009 Copyright All rights reserved. All rights 18 Nokia Call Connect for Cisco 19 Nokia Call Connect for Cisco Check that the WLAN access point authentication • thedevice: exist on settings thatthefollowing Check • that a GSM active, is WLAN connection that Check a • Copyright © 2009Nokia. Copyright thatyou Check selected • Try tosolvethe approaches the following problem: I cannot make business calls. administrator. system donotsolvetheproblem,contact instructions causes, and suggests actions tosolve them. If these describes their Call Connect, possible you useNokia describestypical This section Troubleshooting Dfn LNacs ons npg 9. on page points” “Defineaccess WLAN see information, more For administrators. system from re You correct. are settings 7. page on CallConnect” up Nokia see“Set information, profile (S60 3.0 only). more and 3.1devices For WLAN accesspoint, SCCPprofile, Internet telephony 13. on page information” status Connect Call Nokia “View 10and on page WLANs” available for “Scan see information, more For registered toCiscoUnifie is or availabl 3G connection 14. page on calls” see“Makebusiness more information, call or that you set you set that or call All rights reserved. All rights reserved. Internet Internet call d Communications Manager. d Communications issues that may arise when as the default call type. For call type. the default as ceive the correct settings settings thecorrect ceive e, and that the device is device the that e, and whenmakingthe Do you use a headset usingBluetooth wireless • Check that the WLAN signalstrength is above 60 • qualityVoice ispoor. 9. access points” onpage administrators.information,For moreWLAN see“Define are correct.You receivethecorrect settings from system settings authentication point access WLAN thatthe Check Device cannotauthenticate 10. page on details” see“ViewWLAN more information, For st WLAN signal the that Check Device unregistersorcalls arecut. information, more For available. is a WLAN that Check • device: the on exist settings the following that Check • Try the followingapproaches to solve the problem: Communications Manager Device does notregister to CiscoUnified using a headset using Bluetooth wireless technology using a wireless headset usingBluetooth technology same antenna and frequency ba technology tomake business 10. details” onpage information, see“ViewWLAN For more percent. 10. page WLANs” on “Scan foravailable see 7. page information, see“Set on up Nokia Call Connect” profile (S60 only). more 3.0 and3.1devices For pr SCCP point, access WLAN . to the WLAN access point. rength is above 60 percent. ofile, Internet telephony ofile, Internet telephony calls? Bluetooth usesthe nd as business calls, so so calls, business nd as For S603.0 and3.1devices,select • mail number is configured. Check thatthevoice I do not receive notifications of new voice mail. configuration mightalso charge thebattery more frequently. The WLAN power.to applications consumeneed Therefore, youmight andother scan related addition, WLANbackground several radios on the device use yousimultaneously business calls, make you When making business calls. Talk andstandbybattery For S60 3.2devices,select • Add detail Select My existing contacts donot include business numbers. mail. voice you check your do notreceive further notifications of new voicemail until of onenotification After youreceive new voice you mail, business callbut also othe affectcan negatively the Voice mail call mailbox call mailbox address. Mailbox > Connection Contacts > . Internet telephone > , a contact, and and , a contact, Internet call mailbox > SCCP settings affect power consumption. time seems shorter when when shorter seems time that consumepower.In quality notonlyofyour . Enter the business number. r nearby business calls. Menu Options > SCCP profile , andentertheinternet > Ctrl. panel Menu > Edit > > > Organiser > Options Voice Settings > >
on VCCsettings.defined devices, such asE75, prov number before youleave the coverage area. S60 3.2 Switch to cellular select calls, Tomaintain area. WLAN coverage You can make business calls only when youare within Calls are cut when Ileave the WLAN coverage area. totransferabusiness Copyright © 2009 Nokia. Nokia. © 2009 Copyright ide based ide automatic handover call to yourcellular to call All rights reserved. All rights Options > 20 Nokia Call Connect for Cisco 21 Nokia Call Connect for Cisco Copyright © 2009Nokia. Copyright ‘CS preferred’: Indicates the preference for CS domain. • calls/sessions: preferred domain En for Unified The Preferreddomain paramete Preferred domain Call Manager.8295207. Forexample: Unified to Cisco registering callafter inVoIP used number Handoff Unified Cisco number VoIP Handovernumber handover. Forexample: +358923118089. Cellular forVoIPto Handoff number used Unified Cisco Cellular Handovernumber select theVCCsettings, To access points,forexample. access WLAN roaming between itcan because parameters, method. It isnotrecommendedthat you change anyother handover number if it is no only you Normally, bearers. as cellular and between internet (Voice CallContinuity) for making seamless handovers Ciscosupports VCC Nokia 2.0for CallConnect Nokia Appendix A:VCCsettings Settings > Connection > All rights reserved. All rights reserved. VCC settings t provisioned by some other someother by t provisioned cause problems for normal normal for cause problems needtoupdatethecellular calls with WLAN and 2G/3G and WLAN with calls defining the VCC Transfer r defines the enterprise’s terprise (UE) originated Menu > Options > Ctrl.panel > Open > . Default value: 'PS preferred'.Default value: 'PS only':Indicates the preferenceforVoWLAN • 'CS only':Indicates thepreference only. forCSdomain • 'PS preferred':Indicates the preferenceforVoWLAN • Immediate DT restricted. CS domai domain transferfrom The CStoPS allowed parameterdeterminesifa VCC CS toPS 'Yes'.Default value: the domain Indicates 'No': preferencetonot initiate • domain preference initiate 'Yes': Indicatesthe to • sessions. available.This po becomes enterprise’sdomain the when that preferred domain whether toinitiate a VCC doma transferTheImmediate domain parameter determines subsystem only. subsystem. that domain becomes that domainbecomes available. transfer immediately tothe preferred when domain that domainbecomes available. transfer immediately tothe preferred when domain licy only affects ongoing affects licy only n to enterprise VoWLAN is enterprise VoWLAN n to in transfer immediately to Default value: 'Yes'. the domain prefers the enterprise ‘No’: Indicatesthat • 'Yes’: Indicates thattheenterprise domain prefers the • restricted. is toCS domain transfer from subsystem VoWLAN parameter The PStoCSallowed defines aVCC if domain PS toCS Default value: 'Yes'. the domain prefers the enterprise ‘No’: Indicatesthat • 'Yes’: Indicates that theenterprise domain prefers the • the Domain Transfer inheld/w the Domain out domain).Ifenterprise the policy requires restriction in UEis losing the case the VCC transferring-out domain (the restriction does not apply in engagedcall/session inanactive and aheld/waiting the on rest transfer is domain VCC The Waitingcalls allowed pa Held Waiting Calls Allowed cannot occur. cannot transfer toCSdirection in theVoWLANsubsystem occur. to CSdirection can transfer in subsystem VoWLAN the occur. cannot transfer in theCS direction subsystem to VoWLAN occur. transfer in direction subsystem can the CSto VoWLAN ricted when the VCC UEis rameter defines whether a coverage in the transferring- coverage aiting calls then the VCC UE then theVCC calls aiting Default value: '3'. WLAN handover. A number between 0-10, which sets thehysteresis for WLAN HOhysteresis Default value: '78'. level (value 256 means -256dBm). maximum threshold level and value 256 as the minimum (DT) starts. The value is set as strength signal WLAN for A number between0-256, whichsetsthe threshold level WLAN HOthreshold Default value: 'Yes'. that theen Indicates ‘No’: • 'Yes’:Indicates thattheenterpriseprefers thedomain • transfer. the domain for policy any other should notconsider transferring-out domain. on the call/session a held/waiting and an active transfer occur when cannot transferring-out domain. the call/sessionandactive on aheld/waiting occur whenthe transfer can Copyright © 2009 Nokia. Nokia. © 2009 Copyright from whichdomain transfer in dBmwith value '0' asthe terprise prefers thedomain the VCCUEis engaged in VCC UE is engaged in an VCC UEisengaged All rights reserved. All rights 22 Nokia Call Connect for Cisco 23 Nokia Call Connect for Cisco Copyright © 2009Nokia. Copyright Default value: '3'. CShandover. for 0-10,value whichsetsthe hysteresisA number between CS HOhysteresis Default value: '100'. (value 256 means -256dBm). maximum threshold level and 256 as theminimum level starts. The value is setas in dBm withvalue '0' as the (DT) transfer domain which from strength CSsignal for between 0-256,A numberlevel thresholdthe sets which CS HOthreshold Default value: '60000000'. ‘good’ andDTnottobe committed. WLAN HO for tobe interpretedas threshold signal the of the time inmicroseconds mustbeabove WLAN signal A number between 0-99999999, which sets theamount WLAN HOhysteresishigh Default value: '1000000'. ‘bad’ and tobecommitted. DT WLAN HO for tobeinterpretedas threshold signal the of the time inmicroseconds must WLAN signal be below A number between 0-99999999, which sets theamount WLAN HOhysteresislow All rights reserved. All rights reserved. CS HOhysteresishigh Default'1500000'. value: committed. be will threshold forthesignaltobe interpreted as ‘bad’andDT HO bebelowCS signal must theCS microseconds time in A number between 0-99999999, whichsetsthe amount of CS HOhysteresislow Default value: 'Yes'.Default value: Domain ‘No’: forCSdomain transfers arenotallowed • CS domain for allowed are transfers Domain 'Yes’: • is session CS domainoriginated. transfer VCC allowed when the domain is UEcall/ VCC para CSoriginated The Allow Allow CSoriginated Default'1500000'. value: not tobecommitted. ‘good’ andDT beinterpreted as signal to for the threshold CS HO above be must signal CS the microseconds in time A number between0-99999999, whichsetsthe amount of originated calls. originated calls. meter determines whethera meter determines