Cisco Unified Presence Components

Collaboration Unifiee de Cisco

Cisco Expo Algerie - Mars 2011

Abderrahim MAROUFI - Consulting System Engineer [email protected]

IP Mobile Customer Enterprise Communications Applications Care Telepresence Conferencing Messaging Social Software

 IP Communications . Cisco Unified Presence - Cisco Unified Personal Communicator . Cisco Unified Messaging . Cisco Unified Mobility . Cisco Unified MeetingPlace . Cisco Unified Management Suite

Types de déploiements

CUCM Cluster Applications Applications CUCM Cluster PSTN

IP WAN Branch A GK Gatekeeper CUCM Headquarters Cluster

Applications Single-site deployment Multisite WAN with centralized call processing Multisite WAN with distributed call processing Single-cluster with distributed call processing

Branch B

. Tout les utilisateurs sont sur un seul et même site Applications

CUCM Cluster

RTC

Applications

SRST-Enabled CUCM RTC Router Cluster

IP WAN Branch A

Headquarters

. Tout les sites sont gérés depuis le site central . L‟IOS SRST dans le routeur des sites secondaires prend le « relais » si le site principal est indisponible

Branch B

CUCM Applications Cluster Gatekeeper CUCM Applications Cluster GK PSTN

Headquarters B IP WAN GK CUCM Gatekeeper Cluster Headquarters A . Tout les sites sont équipés d‟un Applications CUCM

IP WAN

PSTN Aix Lyon Clients et partenaires . Suite à la coupure du lien WAN, les appels actifs avec le clients sont maintenus . Utilisation de la numérotation abrégée interne au site ou vers les autres sites . Dimensionnement jusqu‟à 1200 téléphones par passerelle Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 10 Disponibilité sites distants 2 Cluster CUCM Transformation vers +33472922000 HQ SRST Mode 1 appel 2000

IP WAN

PSTN Aix Lyon Clients et partenaires

. Utilisation de la numérotation normalisée E.164 . L‟utilisateur conserve sa numérotation abrégée vers le site distant ou central . Retour automatique dès rétablissement du WAN Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 11 Cluster et redondance

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 12 CUCM Redundancy and Scalability CUCM Cluster N+1 Redundancy CUCM cluster characteristics: . Appears as one distributed CUCM . Up to 7,500 lines per CUCM server (even under failure conditions) . Maximum of 30,000 lines in a cluster . Maximum of eight call processing servers in a cluster . Except.: mega cluster, requires BU approval (16 sub, 60k ip

. Lower impact during a failover . All servers underused in normal operation . Cluster still fully used . High availability Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 15 Plateformes

Cisco-branded

MCS 7816-I4 MCS 7835-I3 MCS 7825-I4 MCS 7845-I3 Cisco UCS B200M1 Cisco UCS C200M2* MCS 7828-I4 Cisco UCS B200M2* Cisco UCS C210M2* MCS 7816/25/28-I5* *Q4CY10 *Q4CY10, Not committed *Q4CY10 Cisco UCS C210M1 Software-only Equivalent to MCS 7825, 7835 or 7845

MCS 7816-I3/H3 MCS 7825-I3/H3/H4 MCS 7828-I3/H3 IBM x3250-M2 MCS 7835-I2/H2/H2 V02 IBM x3250-M3* IBM x3650-M2 MCS 7845-I2/H2/H2 V02 *Q4CY10 HP DL380G6** HP DL320G5p** **HP end of sale estimated 1HCY11

See www.cisco.com/go/swonly for supported customer-provided servers.

Single UCS B200 or C210 2 to 4 MCS 7835/45 with co-residency

Single UCS C200 with co- 2 to 4 MCS 7816/25/28 residency (Q4CY10)

MCS 7800 UC on UCS + VMware

. Define appropriate platform using: http://tools.cisco.com/cucst/faces/login.jsp http://tools.cisco.com/cucst/help/ucst_ug.pdf

. High Availability (via Server Recovery Manager) . Clustering over WAN . Microsoft Exchange Calendaring via Exchange Web Services (EWS) . AOL Inter-domain Federation via SIP/SIMPLE . Serviceability Enhancements . Additional UCS server support (B & C series)

Cisco Unified Presence 8.x CUMA Unified CM AXL/SOAP Unified CM Unified Personal Unified Mobility Sync Agents Communicator 7.x Advantage 7.x Microsoft Cisco Calendar Exchange Agent Expert Desktop Advisor Third Party Open API Unified Application ICM Environment SIP/SIMPLE SIP/SIMPLE SIP Interface SIP Proxy

Presence Engine / Instant Message Bridge XMPP

Unified Personal XCP Route Fabric Communicator 8.x Third Party XMPP Compliance Third Party XMPP Client (Spark, Adium, Pidgin, Jabber Session Manager Server MomentIM, etc) XDB Instant Messaging Compliance and Expert Cisco Logging Advisor future Agent ODBC PostgreSQL Desktop Jabber XCP

Cisco Unified Unified CM Presence 8.x CUMA AXL/SOAP Unified CM Unified Personal Unified Mobility Sync Agents Communicator 7.x Advantage 7.x Cisco Calendar Agent Expert Desktop Advisor Third Party Open API Unified Application ICM Environment SIP Interface SIP Proxy All messages, SIP Presence Engine / and XMPP, are routed Instant Message Bridge through the Jabber Session Manager.

Unified Personal XCP Route Fabric Communicator 8.x

Third Party XMPP Client (Spark, Adium, Pidgin, Jabber Session Manager MomentIM, etc) SIP/SIMPLE Instant Messaging Compliance and XMPP Expert Cisco Logging Advisor future Agent Desktop Jabber XCP

Unified Mobility Advantage

Third Party MeetingPlace/ Open API MeetingPlace Express Cisco Unity/Unity Carriers / Microsoft CUMA Connection other vendors Exchange PBXs IBM Lotus Sametime Cisco WebEx

Jabber

GoogleTalk Cisco Unified Microsoft Presence 8.5 Unified CM 6.x, 7.x, 8.x LCS/OCS XMPP LDAPv3 WebDAV/EWS LDAP SIP/SIMPLE CTI/QBE CSTA over SIP Unified Personal SCCP Communicator 8.x H.323 Third Party IMAP XMPP Unified Personal SOAP Client HTTP/HTTPS Communicator 7.x JTAPI

DMZ DMZ

Unified Unified Presence Presence 8.x 8.x IBM Lotus Sametime 8.x Adaptive Security Appliance

IBM Lotus Sametime Unified Gateway CM Internet Unified IBM Lotus Sametime Presence 8.x Connect Clients

Unified Personal Unified Personal Communicator 7.x Communicator 8.x Adaptive Security Domain A Appliance Unified SIP/SIMPLE Presence 8.x XMPP Intercluster Peer Domain B

DMZ DMZ User Communities aol.com, icq.com, aim.com Unified Unified Presence Presence 8.x 8.x Hosted Domains [email protected] Adaptive Security Appliance AOL SIP Access Clearing House Gateway [email protected] Unified Internet Microsoft CM Office Communications Unified Access Server 2007 Presence 8.5 Proxy

Unified Personal Unified Personal Communicator 7.x Communicator 8.x Microsoft Office Communicator SIP/SIMPLE XMPP Intercluster Peer Domain A Domain B

. Cisco Unified Presence existing interfaces Presence/Instant Message Interface SIP/SIMPLE Presence Interface (using HTTPs port 8083) SOAP v1.1 and v1.2 REST (Representational State Transfer) Requires sipproxy.der certificate Configuration Interface (using HTTPs port 8443) SOAP v1.2 only Requires tomcat_cert.der certificate . The application user can log into any node in the Cisco Unified Presence cluster (not tied to any node or subcluster)

Unified Communications enabled Corporate Directory . Corporate Directory to: Presence Pub-Sub . Find a persons contact details enabled App enabled (e.g. Geoloc) . See their role within the business . Maybe identify org structure and who they report to. . I wonder is that person free? I wish I could tell! . Where are they right now? . I‟d like to contact them! . Solution: CAXL and Web UC SDKs . Presence exposed as part the contact information on the corporate directory . Integrate IM as part of the interaction IM / Chat Click 2 Call . Integrate Click to Call (Web Dialer etc) enabled enabled (e.g. Web Dialer) . Integrate Geo-Location

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 28 Version Cisco Unified Personal Communicator 8.5 CUP High Availability (HA) Support . High availability on CUP 8.5 Cisco Unified Presence 8.5 . CUP will move CUPC users Sub-cluster from the failed note to the 1A backup node Primary Node . Two modes of CUP operation • Manual Failover/Failback • Automatic Failover XMPP 1B SOAP . CUPC follows the same Backup design as „offline message‟ in Node chat windows (new error IDS Global User Data Replication messages and icons) Volatile Persistent Data (Login state) Times Ten Soft State Data (Presence info)

Cisco Cisco UC Cisco UC Cisco Webex Unified Personal Integration Integration Cisco Developer & Communicator Quad Phone Connect for Microsoft for RTX Integrator SDK

Cisco Unified Infrastructure Services

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 31 Cisco Unified Personal Communicator Highlights . True enterprise class IM client . Built on Cisco Unified Services Framework (CSF) . Supports the latest Jabber XMPP technologies . New visual design and enhanced user experience . Tight integration with Microsoft Office applications

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 32 Cisco Unified Personal Communicator Features . Presence & Enterprise IM Group Chat, Chat Rooms & Emoticons Presence Light-ups & Click to IM/Call in Microsoft Office . High quality audio & video 720p High Definition & VGA G.722 & iSAC Audio Codec Video in Deskphone Control Mode . New visual design & user interface Visual Voicemail Conversation History Window . Encryption Audio & Chat Messages

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 33 Cisco Unified Personal Communicator Features . Enhanced call control Call Forwarding, Call Park Call Transfer (from either call window or contact list) SNR/Mobility

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 34 Cisco Unified Personal Communicator New Features . CUP High Availability (HA) Support . New Meeting Escalation MeetingPlace with WebEx Scheduling WebEx as SaaS (no MeetingPlace) . Client Logging Disablement Support . Click to Call 8.0 Functionality Inclusion . Microsoft Office 2010 Support* “Compatible with Cisco Unified . Basic VDI Support* Communications System Release 8.5” * Supported in CUPC 8.0(3) (September, 2010)

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 35 Cisco Unified Personal Communicator New Meeting Escalation . Escalation of any conversation into web meeting to share desktop/applications . Release 8.0 supports MeetingPlace and WebEx with MeetingPlace Scheduling . Release 8.5 supports two additional deployment models MeetingPlace with WebEx Scheduling WebEx as SaaS (no MeetingPlace)

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 36 Cisco Unified Personal Communicator Basic VDI* Support . Supports products from top virtualization industry leaders . Hosted virtual desktop VMware View 4.5 Citrix XenDesktop 4.0 . CUPC 8.0(3) or later . Desk phone control mode

. Audio/Video Soft phone Roadmap CUPC Office App

*VDI (Virtual Desktop Infrastructure) Desktop Virtualization S/W

Server S/W

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 37 Cisco Unified Personal Communicator Click to Call . Same Click to Call experience on Microsoft Office applications with CUPC . New “ribbon” button in Microsoft Word, Excel & PowerPoint

W or d

Microsoft Outlook 2010

Cisco Presence Cisco Click to IM/Call

Cisco Presence Light-Ups Cisco Click to IM/Call

Microsoft Word 2010

Cisco Presence Light-Ups Cisco Click to IM/Call

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 43 Unity Connection 8.x Core Features . 20,000 users on 250 ports per server . Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports) . Directory Synchronization/Authentication . 100,000 users across 20 digitally networked nodes . VPIM Networking (10 locations, 100,000 contacts) . ViewMail for Outlook and Lotus Notes: DVR-style message player . Exchange Calendar Access . Speech Recognition Features . SpeechView (Speech-to-Text) . Virtualization Support . Support for Cisco Fax Server . SMS, SMTP Message Notification . Partitions, Search Spaces Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 44 Unity Connection 8.5 Unified Messaging Benefits Flexible Deployment Options .Cisco Unity Connection 8.5 allows for deploying voicemail only, unified messaging, and/or integrated messaging to Voicemail different user populations from a single Only Unity Connection server or active/active cluster .Does not require separate Active Directory/Exchange infrastructure for voicemail only deployments Unified .Does not require Active Directory Schema Messaging Extensions .Does not require additional accounts in Active Directory for voicemail only

Integrated

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 46 Unity Connection 8.5 New Web 2.0 Inbox Client . Replaces Unity Inbox . Unity Assistant replacement coming… (9.0) . Based on HTML v5.0 . Uses REST-based API‟s for functionality

. Backward compatible with HTML v4.0 . Can be deployed as a Widget or a Gadget

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 47 Unity Connection 8.5 Visual Voicemail . Unity Connection 8.5 includes a new Visual Voicemail midlet that is supported on the following Cisco Unified IP Phones: . 9971 . 9951 . 8961 . Unity Connection 8.5 also supports the Visual Voicemail 7.x midlet for older phone models

Headquarters

WAN Unified Mobility User

PSTN

Unified Mobility includes the following set of features: Unified Mobility – Mobile Connect (aka SNR) User – Mobile Voice Access (MVA) Unified Mobility provides a – Enterprise Feature Access (EFA) mechanism for associating a – Desk Phone and Remote Destination pickup user’s enterprise desk phone (or – Single Enterprise Voicemail Box enterprise DN) to their mobile – Mid-call Supplementary Services device(s). – Time of Day Access Lists Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 50 Dual-Mode Phones and Clients

Dual-mode phones and clients provide the following set of features: Dual-mode phones provide the – SCCP or SIP client registration to Unified CM ability to leverage enterprise IP – Voice over WLAN with 802.11 b/g connectivity telephony infrastructure (via WLAN – Access to enterprise supplementary features: hold, connectivity) for making and resume, transfer, conference, park receiving calls while inside the – Manual or Automatic handoff: Ability to move in and out of the enterprise while on active call enterprise. When outside the – Mobile Connect/SNR when integrated with Cisco enterprise the dual-mode device falls Unified Mobility back to the mobile voice network for – Device Mobility (Unified CM feature supported with Enterprise voice services. versions 4.2, 6.0 and later)

PSTN

Mobile Voice Network

WLAN WLAN AP (802.11 b/g) Dual-mode Mobile Phone

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 52 Dual-Mode Phones and Clients Devices & Clients: Nokia Call Connect Nokia Call Connect 2.x SCCP client registers via 802.11 b/g WLAN to Unified CM as Nokia S60 (supported with Unified CM 4.3 and later but some features not available with all versions of Unified CM)

Nokia E72 Handset support:  Nokia S60 3.2 handsets (Nokia E52, E55, E72, and E75) [S60 3rd Edition, Feature Pack 2]  Nokia S60 3.1 handsets (Nokia E51, E61i, E63, E66, E71, and E90). Not all advanced features supported. [S60 3rd Edition, Feature Pack 1]

Nokia E61i Automatic* (and manual) handoff: Nokia E66  Hand-in (Cellular to WLAN)  Hand-out (WLAN to cellular) Nokia E75

Additional features and services:  Supplementary services (hold, resume, transfer, conference, park, etc.)  Unified CM Directory access  Unified CM XML-based IP phone services access  Enterprise voicemail indication Nokia E71  Automated 2-stage dialing using Cisco Unified Mobility Enterprise Feature Access* * Supported only with NCC 2.1 and 3.2 versions of handsets

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 53 Dual-Mode Phones and Clients Cisco Mobile 8.1 for iPhone Cisco Mobile 8.1 (maintenance release) –  Support for backgrounding of application  Requires minimum of 4.0 firmware  Support for iPhone 4G & 3GS (drop support for 3G)  Support for audio over Bluetooth headset

PROBLEM: iPhone iOS suspends background applications and only wakes every 10 minutes if no activity. This causes registration issues with Unified CM which disconnects any device that takes longer than 2 minutes to respond. SOLUTION: Use SIP profile to adjust Unified CM behavior. 1. Create new SIP profile and configure Timer Keep Alive Expires setting to 660 (seconds). 2. Apply this SIP profile to all Dual-Mode for iPhone devices This ensures that device stays registered longer than the iOS suspension interval of 10 minutes so that incoming calls are handled.

* All information subject to change Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 54 Android Support Adding Support for Android platform . Cisco Mobile 8.x for Android . Voice over Wireless LAN . Voice over VPN . Mid-call support . Corporate Directory Access

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 57 Cisco Unified Mobile Communicator Cisco Unified Mobile Communicator includes the following set of features: Cisco Unified Mobile Communicator (CUMC) – Enterprise directory lookups and single sign-on solution enables mobile users to utilize enterprise applications from their mobile phones using a – Secure text messaging between CUMC clients* mobility client that communicates with a mobility – Presence integration* server inside the enterprise (client-server architecture) – Enterprise visual voicemail and MWI – Conference notifications and click-to-join (Call Me)* Cisco Unified PSTN Mobile Mobile Voice – Desk phone call log integration Network Communicator/ – Dial-via-office* Cisco Mobile 7.x Cisco Unified CM – Mobile Connect (via Unified Mobility integration) * Not supported on all clients

Cisco Unified iPhone PSTN Presence Gateway

DMZ Microsoft Active Cisco Unity/ Directory BES Unity MMP MMP (w./ MDS) over BES over BES U Connection MMP over SSL Mobile Data Network (Data Channel) Internet Cisco MP Voice MP MeetingPlace Microsoft Exchange Data Enterprise and UC MMP Applications over SSL Cisco Unified Mobility Advantage Cisco Adaptive Security Appliance (ASA) Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 58 Cisco Unified Mobile Communicator Handset Support Example devices Cisco Mobile 7.1 (CUMC client) supported on Blackberry handsets meeting the following criteria:  BlackBerry OS version 4.3 or higher  Non-touch screen devices only  Enterprise activated

E51 E61i E71 N95 N96 Example devices Cisco Unified Mobile Communicator 7.0 supported on most Nokia E-series and N- series handsets meeting the following criteria:  Minimum firmware versions: rd Protégé Samsung . S60 3 edition HTC S620 Motorola Samsung G710 Blackjack II Q9H ACE . S60 3rd edition feature pack 1 (3.1) . S60 3rd edition feature pack 2 (3.2) Cisco Unified Mobile Communicator 7.0 th supported on Windows Mobile handsets meeting . S60 5 edition the following criteria:  Windows Mobile versions 6.0 Standard or 6.1 Standard (Professional not supported) All handsets require the following:  PDA-style form factor with full QWERTY  Installed VeriSign or GeoTrust root certificate. keyboard, and screen size of 320x240 pixels  No restrictions on running 3rd party applications  Data plan from the service provider which includes full internet access, not just email Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 59 Cisco Unified Mobile Communicator Handset Support Example devices Cisco Mobile 7.1 (CUMC client) supported on Blackberry handsets meeting the following criteria:  BlackBerry OS version 4.3 or higher  Non-touch screen devices only  Enterprise activated

8200 Flip 8300 Curve 8900 Curve 9000 Bold 9600 Tour 9700 Bold iPhone Cisco Mobile 7 (CUMC client) supported on Example devices iPhone 3G or 3GS handsets meeting the following criteria: For a complete listFirmware of supportedversion 3.0.1 or later phones and required hardware  iTunes 8.2 or later and software,3G or 3GS please see the CUMC/CUMA Compatibility Matrix:

E51 E61i E71 N95 N96 Example devices http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/CCisco Unified Mobile Communicator 7.0 supported on most Nokia E-series and N- UMA_CUMC_Compatibility_Matrix.htmlseries handsets meeting the following criteria:  Minimum firmware versions: rd Protégé Samsung . S60 3 edition HTC S620 Motorola Samsung G710 Blackjack II Q9H ACE . S60 3rd edition feature pack 1 (3.1) . S60 3rd edition feature pack 2 (3.2) Cisco Unified Mobile Communicator 7.0 th supported on Windows Mobile handsets meeting . S60 5 edition the following criteria:  Windows Mobile versions 6.0 Standard or 6.1 Standard (Professional not supported) All handsets require the following:  PDA-style form factor with full QWERTY  Installed VeriSign or GeoTrust root certificate. keyboard, and screen size of 320x240 pixels  No restrictions on running 3rd party applications  Data plan from the service provider which includes full internet access, not just email Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 60 Cisco Unified Meetingplace

Exceptional Experience Low Total Cost of Ownership . Simple Voice, Video & Web setup . Leverage IP network for cost and attend savings . Advanced Video - Desktop to . Scalable and Secure Telepresence . On-premises Voice for WebEx . Web collaboration - On-premises & WebEx

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 62 Truly Integrated Voice & Video Video That Just Works! Room video . Simple video setup & attend experience Video always available - Ad-hoc or reserved Single number for voice and video users Reserved video endpoints automatically connect Check System Compatibility Matrix for supported video endpoints . Consistent voice & video features and controls Mute, lock meeting, breakout rooms Audio, video and Web recordings Security – Single authentication mechanism Broad video connectivity

Desktop video • TelePresence interop currently requires Unified MeetingPlace 6.0 with Unified Videoconferencing Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. experience 63 MP 8.0 : WebEx Scheduling -

WAN PSTN IP Phones with Video & 7985G Video H.323 Video GK Room or Desktops SIP Trunks CIPC with CUPC Profile Synch & CUVA Video End User Authentication

Audio UL 200 Video UL 40 TSP SSL WebEx Scheduling tunnel HMS WebEx Node for Application/ MCS (SMS opt*)

Voice/Video WebEx Cascaded Signaling * SMS or HMS LDAP Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 64 Schedule Meeting (WebEx schedule) . MPWeb server is NOT deployed . If directory integration is enabled, log in at http:// (not http:///admin) . User Should be taken directly to WebEx site after login . If directory integration is NOT enabled, login at your respective WebEx site

. Allow to schedule WebEx meeting from Outlook, Lotus Notes, browsers, etc. . Only used for system configured for WebEx schedule . Installed from WebEx site

. When configured for ―WebEx schedule, WebEx meeting‖, must use WebEx Productivity Tool to schedule meeting from Outlook. . For directory integration deployment, users are authenticated by MP and SSL must be enabled on application server. . For non-directory integration, users are authenticated by WebEx.

Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. 72 Cisco Unified Communications Management Suite: An Integrated Management System Unified Provisioning Manager Unified Operations Manager Simplified Deployment Continuous Monitoring and Configuration and Fault Management

Unified Service Statistics Manager Unified Service Monitor Historical Voice Reporting, Real Time Voice Quality Capacity Planning and Trending Monitoring and Alerting