WELCOME TO SAND TIGER LODGE!
11/1/2018 1 WELCOME TO SAND TIGER LODGE
Dear Guest,
On behalf of the STL Team, Welcome to Sand Tiger Lodge! We have had the honor of serving Japan Canada Oil Sands since we commenced operations in December 2007. We are located less than a ten minute drive from your site at Hangingstone. Currently, our camp consists of 622 beds, which includes Premier Executive, Standard Executive and Craft Housing, enhanced recreation facilities (including theatre and workout areas) and fine dining.
The purpose of this document is to help orient you to our camp. Many camps have a variety of guidelines and quite often, these guidelines vary. STL wants to ensure you have a “Home Away From Home” experience whilst residing with us. We promise to provide: ✓ A safe, clean environment ✓ Excellence in Facilities ✓ Outstanding Food and Housekeeping ✓ Personalized Service
In closing, the Sand Tiger Team has a “Servant’s Heart”. We will be “The Best Serving The Best”. If you have any questions or concerns, please do not hesitate to contact your STL Team.
Sincerely,
Wayne Sluice President Sand Tiger Lodge
11/1/2018 2 DIRECTIONS TO SAND TIGER LODGE
Directions to Sand Tiger Lodge from Fort McMurray International Airport (YMM) • Turn West (Right) on to Alberta Highway 69 & follow for approximately 7.4 Kilometers. • Turn South (Left) on to Alberta Highway 63 & follow for approximately 45 Kilometers. Look for Sand Tiger sign. • Turn North (Right) on to Access Road after sign at KM Marker 196 & follow for approximately 330 meters. • Turn West (Left) into Entrance Gate. Sand Tiger Lodge Front Office & Reception is directly ahead.
11/1/2018 3 SAND TIGER LODGE CONTACT INFORMATION
GARY BURNS CAMP MANAGER EMAIL: [email protected] Gary’s primary role is to oversee our facility to ensure the highest level of functionality for Guests
VICKY FORD ASSISTANT CAMP MANAGER – GUEST SERVICES EMAIL: [email protected] Vicky’s primary role is to oversee Guest Services, from your arrival to departure
IAN MOSS SENIOR FACILITIES MANAGER
LILA BURNS GUEST SERVICES
DELLARD ST. LOUIS FACILITIES
CAMP PHONE NUMBER: (780) 713-1969
CAMP EMAIL: [email protected]
* Any contact with the front desk team or Service Director can be made through the camp’s main phone number or camp email address
11/1/2018 4 SAND TIGER LODGE SITE MAP
SandTiger Lodge Property Layout Map
Suncor Road 1700 MUSTER POINT BUSSING AREA
Smoking
Camp MGR Area
Front Reception
W 100 - racked summer 2017 200 - racked summer 2017 W T P 600 200
700 300
800 400 Smoking Area
Exec A Kitchen/Dining room
VIP LOUNGE Maintenance Rec Hall/Gym Smoking Area STAIRS
900 Exec B
1000 Exec C
1100
Smoking Area 1400
1500
1600 Smoking Area
11/1/2018 5 SAND TIGER LODGE CHECK IN/CHECK OUT
CHECK IN PROCEDURE • Upon arrival, all Guests must check in with the camp. The lobby is directly in front of you as you enter the camp • A Guest registration form must be completed by each Guest. If you drove your own vehicle to camp, please ensure you know your license plate number as this will be required at check in • Once completed, you will be assigned a room and a key will be provided • Depending on the room location, you may choose to either walk or return to your vehicle to drive to a more convenient parking area as it relates to your room location
CHECK OUT PROCEDURE • Prior to departing camp, collect your belongings – check all drawers and closet space to ensure you do not leave anything behind. During certain periods, you maybe able to keep your room when on days off. Please confirm with staff. • Return your key to the front desk – under no circumstances hand your key to another Guest at any time. Drop your key in the box at the counter • Complete the check out sheet, located next to the box • There will be storage facilities available to leave items on days off.
GENERAL NOTES • For security reasons, you may bring your own personal lock to camp. Locks for purchase are available. Various drawers maybe secured for valuables • Sand Tiger Lodge is not responsible for any lost or stolen items, including storage area • Towels are changed daily/bed sheets weekly • Remove all outdoor or dirty shoes prior to entering the camp. Shoe bags are available in the lobby to place muddy boots in to prevent mud dripping down the hallways • In each room, there is boot tray to place muddy boots • We ask every Guest to help play their role in maintaining Sand Tiger Lodge’s facilities by adhering to the no outdoor shoe policy, placing all trash in the receptacles provided and, in general, being respectful of our facilities and equipment
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LOBBY AREA AT SAND TIGER LODGE
11/1/2018 7 SAND TIGER LODGE HOURS OF OPERATION & DINING ROOM GUIDELINES
FRONT DESK 6 A.M. – 9 PM * If there are after hour requirements, please contact Security either in person (front lobby) or call 780-713-1969
DINING BREAKFAST 4:30 AM – 7:30 AM LUNCH NOON – 1 PM DINNER 4:30 PM – 7:30 PM * Pre-made food is available 24 hours/day * For those not able to return to camp for lunch, you may order personalized sandwiches by filling out an order form located at the Sub/Sandwich station in the dining room. Orders placed the prior evening will be ready for pick up as you head out to work * If you are delayed in returning to camp and you will miss the meal hours, please call the front desk and arrangements will be made to leave you a meal for when you arrive
DINING GUIDELINES * Please remove all hats and coveralls * Please dress appropriately – for example, no bare feet or inappropriate slogans on clothing will be allowed * Please treat all staff with respect. Any inattention to duty should be reported to the Camp Manager * For those with special dietary requirements, please visit with the Camp Manager to make the necessary arrangements prior to meal hours. Healthy choices are available daily. * All Guests should have their room keys available in lieu of being asked for identification. Under no circumstances, share your room key with others
11/1/2018 8 SAND TIGER MAIN RECREATION ROOM
Sand Tiger Lodge’s main recreation area includes a number of large flat screen televisions, fireplace and a variety of games for you relax with when you are “off the clock”. We offer shuffle board, pool, table tennis and foosball, along with area tables and leather couches. Also offered in the recreation room is complimentary popcorn and nachos.
For those who want to workout, we have a fitness studio with Life Fitness and Universal equipment. We have cardio equipment and free weights to keep your Team in shape. When using this area, please follow these guidelines: • Return all weights to their racked areas • Wipe down equipment after use • Discard trash in receptacles provided • Place used towels in the soiled towel basket provided • Please limit cardio workouts to 20 minutes when Guests are waiting
For those less active and wanting to just lay back, head to the Theatre Room. Filled with leather, reclining chairs, a big screen TV with surround system, you can watch movies or sports events in the greatest of comfort.
Finally, those who want to surf the web, head back to the work station area. Use our computers and the complimentary wireless internet to stay connected with the world and family.
11/1/2018 9 SAND TIGER LODGE MAIN RECREATION ROOM
RECREATIONAL AREA
11/1/2018 10 SAND TIGER LODGE
RECREATIONAL AREA – Fitness and Theatre
11/1/2018 11 SAND TIGER LODGE
JACOS FORM – CAMPGeneral POLICIES Camp Policies 1. Please remove all outside footwear and either carry to your room or leave in boot room areas. If taken to room, please place on shoe mat provided. 2. Please be respectful of fellow guests' and their right for quiet. Night shift will sleep during the day. Evening quiet time commences at 10 pm. 3. Abuse or harassment will not be tolerated. Please respect the staff and any inattention to duties should be brought to the Camp Manager's attention immediately. 4. Sand Tiger Lodge is a dry camp. No alcohol is permitted on site. 5. Sand Tiger is a drug free/smoke free environment. 6. No pets are permitted in camp. 7. Sand Tiger Lodge accepts no responsibility for lost or stolen items. Locks for cabinets in rooms maybe purchased at the commissary. 8. Any damages or missing property will be charged back to the room's occupant. 9. If you will be late for supper, please call the camp and we will save your meal for your arrival. 10. It is the responsibility of the room occupant to notify the Camp of their departure by completing the sign out form. Failure to do so will result in additional room charges. 11. All keys should be returned when departing the camp. Do not pass keys between fellow workers. Lost keys will result in a $50 replacement charge. 12. Help keep Sand Tiger Lodge clean. Place all litter in appropriate litter cans placed throughout the camp.
11/1/2018 12 SAND TIGER LODGE ADDITIONAL CHARGES & OTHER INFORMATION
ADDITIONAL CHARGES Item Unit Price Item Unit Price Room Damage Smoking in room $250 - 3rd party repair Cost plus 15% Room Damage Lost Key $50 - STL staff repairs $45/hour
SHOWER FACILITES & STORAGE
Sand Tiger will be adding limited showering facilities to our lobby area. Also, for those authorized, access to limited bag storage will be available at no additional charge. Please note Sand Tiger Lodge will not be responsible for any lost items and all items stored at the Owner’s risk.
WiFi, TELEPHONES, VENDING AND CASH/ATM MACHINES
Sand Tiger offers complimentary WiFi throughout the camp.
Vending machines are located in the lobby and in the recreation room. There is a variety of products available for purchase. They range from energy drinks, toiletries snacks, small hardware goods.
Cash Machine/ATM and telephones are located in the lobby area. Sand Tiger Lodge provides complimentary long distance calls throughout North America.
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