#3 JULY 2016
AIMWA.COM
INTERNATIONALLY ACCLAIMED AUTHOR AND BUSINESS SPEAKER PROFESSOR LINDA A. HILL THE MASTERY OF THE THREE IMPERATIVES OF LEADERSHIP WEST COAST EAGLES CHAIRMAN ALAN CRANSBERG FAIM FROM ENGINEERING TO SPORT TO BUSINESS, AND EVERYWHERE IN BETWEEN ETHICAL RETAIL FAIR TRADE CONSCIOUS BUYERS ARE INFLUENCING A JUST RETAIL INDUSTRY GE OIL AND GAS AUSTRALIA REGIONAL DIRECTOR MARY HACKETT ADAPTING TO LEADERSHIP OF A TECHNOLOGICALLY EVOLVED WORKFORCE
The Hon John Howard OM AC ANNUAL Former Prime Minister LEADERSHIP SUMMIT 2016
Join 13 internationally and nationally Annabel Crabb recognised leaders for one amazing day of Writer and Broadcaster leadership insights and inspiration in Perth.
WEDNESDAY 19 OCTOBER HYATT REGENCY PERTH
BOOK NOW Sam Walsh AO FAIM Book at aimwa.com Former Chief Executive or call +61 8 9383 8000 Rio Tinto
Proudly supported by
John Eales AM Former Australian Rugby Captain & Player
AIMW_17561 Summit Leader Ad_GCR.indd 1 21/06/2016 12:08 pm A WORD FROM THE CEO Our third edition of Leader is published as we advance into the second half of 2016. In this edition of Leader we provide leaders and managers with some insight into what is arguably the The Hon John Howard OM AC largest study of Australia’s leadership capability for Gary Martin FAIM. Former Prime Minister 20 years. The research, undertaken by the University CONTENTS ANNUAL of Melbourne’s Centre for Workplace Leadership and NEWS IN BRIEF entitled "Leadership at Work”, sheds some light on some key challenges facing 4 Australian organisations with respect to the current capabilities of leaders and AT A GLANCE 5 LEADERSHIP managers. We hear from Professor Linda A. Hill, internationally acclaimed author and COVER STORY 6 Harvard Business School academic who tells us about “the mastery of the three LINDA A. HILL SUMMIT 2016 imperatives of leadership” and former AIM WA President and Hollywood Private Hospital CEO, Peter Mott FAIM, shares with us what he considers to be the skills FELLOW Q&A 10 and traits required of effective leaders. PETER MOTT FAIM Kaitlin Shawcross talks with four different leaders from different business ACTION LEARNING 11 Join 13 internationally and nationally Annabel Crabb sectors about the meaning of ethical leadership, and she reports on an DR DAVID ROCK Writer and Broadcaster exclusive luncheon held at AIM WA with Australian icon and Swimming WA recognised leaders for one amazing day of Ambassador, Dawn Fraser. INSPIRATIONAL LEADER 12 leadership insights and inspiration in Perth. I love a book that you can pick up, turn to any chapter, and find something not ALAN CRANSBERG FAIM only educational but also inspirational. Such is the case with the new book on leadership recently released by AIM WA’s Deputy Chief Executive Officer PERTH ZOO 14 (Learning and Development), Dr Shaun Ridley. We provide another excerpt SUSAN HUNT WEDNESDAY 19 OCTOBER from Shaun’s book in this edition of Leader. TECHNOLOGY AND LEADERSHIP 16 HYATT REGENCY PERTH Finally, as the AFL 2016 series is in full swing, Cassie Gunthorpe talks with an MARY HACKETT inspirational leader in our community: Mr Alan Cransberg FAIM, Chairman of the West Coast Eagles, who tells our Leader reporter that the diversity of what he AUSTRALIAN LEADERSHIP STUDY 17 BOOK NOW does keeps him energised. PROFESSOR GARY MARTIN FAIM Sam Walsh AO FAIM All of us here at AIM WA hope you enjoy your read of Leader and, as always, we OPINION: LEADERSHIP AND 19 Book at aimwa.com Former Chief Executive welcome your feedback. MANAGEMENT MARCUS STAFFORD FAIM or call +61 8 9383 8000 Rio Tinto EVENTS AND NETWORKING SCENE 20 INSPIRATIONAL LEADER 22 Proudly supported by DAWN FRASER AO MBE FAIM Professor Gary Martin HEALTH AND WELLBEING 24 CEO and Executive Director of AIM WA DR JENNY BROCKIS AFAIM Email: [email protected] WHO DARES WINS 26 SCOTT HOUSTON AFAIM
John Eales AM CONTACT US PUBLISHED BY KEYS TO A START-UP 27 LORENZO RATTAZZI AFAIM Former Australian Rugby Captain & Player ETHICAL RETAIL ABN 98 008 667 632 28 GPO Box D162 Perth WA 6840 PHONE +61 8 9482 3938 CORPORATE MEMBER PROFILE 31 GARRY HUNT, CITY OF JOONDALUP EDITOR Louise Allan PROFESSIONAL MEMBER PROFILE 32 WRITERS JANE FRASER FAIM 76 Birkdale Street Floreat Cassie Gunthorpe, Jack McGinn, Western Australia 6014 Kaitlin Shawcross, Chloe Vellinga PINNACLE AWARDS 34 Corporate Membership +61 8 9383 8088 DESIGN Kara Smith, Gemma Medforth ONE SMALL STEP 35 Personal Membership +61 8 9383 8088 COVER IMAGE Bookings +61 8 9383 8000 Linda A. Hill SPOT OF SHOPPING 36 Photo: Copyright Fyfephoto.com. Email [email protected] BUSINESS BOOK CLUB 37 NEXT ISSUE aimwa.com SEPTEMBER 2016 THE LAST WORD 38 Views expressed in Leader© by contributors are their own and not necessarily endorsed by AIM WA or the SUZY ROCHE AFAIM publisher. Leader© reproduction in whole or in part is prohibited without AIM WA’s prior permission. Published on behalf of AIM WA by WA Newspapers. Printed by Daniels Printing Craftsmen, Western Australia. UPCOMING PROGRAMS/EVENTS 39
AIMW_17561 Summit Leader Ad_GCR.indd 1 21/06/2016 12:08 pm NEWS IN BRIEF
Travel and Hospitality For the first time in its 37-year history, Tourism Australia’s annual event for building future tourism opportunities across the nation, Australian Tourism Exchange (ATE), took place on the Gold Coast. ATE brought together more than 2300 travel industry delegates from over 30 countries and saw over 840 travel wholesalers and retailers from Asia, the Americas, Continental Europe and UK meet and do business with 1500 Australian tourism seller delegates from 532 companies.
Tourism Australia Managing Director John Commercial O’Sullivan said hosting the event on the Argyle Diamond Mine. drone delivery Gold Coast helped to boost Australia’s a reality. inbound tourism sector, already at record heights with international visitor arrivals Mining and Energy Retail reaching 7.4 million in 2015 and visitor spend rising 18 per cent to $36.6 billion. Rio Tinto’s iconic Argyle diamond mine has Woolworths announced the appointment unearthed its largest violet diamond to of Kathee Tesija as a Non-Executive Perth SilverNeedle Group is set to open a date. The 2.83 carat polished oval-shaped Director. Chairman Gordon Cairns said he new Sage Hotel in West Perth in May 2016 in diamond, dubbed the Argyle Violet, will be was delighted to have someone with the partnership with Perth company Australian the centrepiece of the annual Argyle Pink depth of Ms Tesija’s retailing experience join Development Capital (ADC). This will be Diamonds Tender. the Woolworths Board. ADC’s first hotel investment. The $35 million Argyle Pink Diamonds Manager Josephine “Her expertise, as well as her international development signals the Sage Hotel brand’s Johnson said it was exciting to announce perspective, will be a great resource for entry into Perth’s upscale hotel segment. the historic diamond ahead of the tender Woolworths,” Mr Cairns said. launch. The Argyle mine in WA’s Kimberley Telecommunications region is the world’s only source of “I am also delighted that we will now have Optus’ relationship with the English hydrogen-rich violet diamonds, which a 50 per cent representation of women on the Board of Woolworths.” Premier League has not started well, with are so rare that only 12 carats of polished the company forced to delay the sign-up diamonds have been produced by Argyle in The world's largest sporting goods retailer process for consumers. Optus stunned 32 years. football fans when it outbid Foxtel to Decathlon is set to open 35 warehouse-style superstore outlets in Australia over the next acquire the rights in November, and was The Chevron-operated Gorgon Project decade. Decathlon runs 1031 stores in Europe widely criticised for then restricting access reached a milestone as one of the world’s and Asia and has an online store targeted at to Premier League coverage to Optus largest natural gas projects that includes a Australian customers, but now plans to open customers. three-train, 15.6 million tonnes per annum outlets across the country. (MTPA) LNG facility and a domestic gas “I think their plans were ambitious and plant with the capacity to supply 300 Decathlon Australia Chief Financial Officer came with good intentions but I think they terajoules of gas per day to Western Sylvain Baudens told Fairfax Media the underestimated highly what the deal would Australia. About 350 jobs will be created company had already identified six locations entail,” Manchester United Club WA Member after the government approved a $31 for stores in Sydney and Melbourne. James Haywood said. million overhaul of CS Energy’s Callide B coal Optus said it was taking steps to improve its power station in Central Queensland. Technology pre-order process. At full capacity, Callide produces 1510 The idea of a drone delivering anything from a pair of shoes to a first aid kit right Optus takes steps on EPL viewing. megawatts of electricity, which is enough to power two million households. Works to your doorstep isn’t as far-fetched as it at the Callide power station, 19km east of sounds. Australian company Flirtey has Biloela, are expected to take around two already made a commercial drone delivery months, commencing by the end of July. (albeit under strictly controlled conditions) and is working with NASA to develop an air traffic control system for drones. Marketing and Media According to results found by the Audited Google has made a high-resolution camera Media Association of Australia, ad to preserve great works of art. The Art viewability is a key concern for the year Camera makes it easier for museums and ahead. The research saw 15 qualitative other institutions to start digitising the art interviews with the managing directors and documents in their collection. In its of some of Australia’s top media agencies first five years, the Google Cultural Institute and marketing directors for large national scanned and archived 200 works of art in brands. The second part of the research super high-resolution gigapixel images and was an online survey of 315 client-side now in just the past few months, it has marketers and media agency professionals. scanned another 1000.
04 #3 JULY 2016 AT A GLANCE
Economy snapshot
The national wage National inflation price index increased by decreased to 0.4% 1.3% IN Q1. from the December National exports quarter 2015 to the rose 4% month- BILLION March quarter 2016. on-month to $26.5 in March. NATIONAL CONSUMER CONFIDENCE jumped to 103 points in May from 95.1 points in April.
The trend estimate for total number At April 2016, the WA UNEMPLOYMENT RATE of DWELLING UNITS 1.1% approved in WA rose 1.1% in March – FELL TO 5.5%, its second consecutive monthly rise. down from 5.7%, while national youth At the May meeting, the unemployment dropped RESERVE BANK OF AUSTRALIA cut the cash rate to a record low 1.75% 0.2% TO 12% National job The National advertisements Australia Bank’s BUSINESS FELL 0.8% SMALL CONFIDENCE month-on-month to in Australia fell from BUSINESS 6 points to 5 in April. 153,872 SENTIMENT INDEX The index had in April, with internet job fell to -4.14 DOUBLED ads FALLING 0.7% in Q1 2016, from from 3 points to 6 over the same period. 1.16 in Q4 2015. in March.
AIMWA.COM 055 XXXXCOVER STORY
Harvard Business School Professor Linda A. Hill. Photo: Copyright Fyfephoto.com.
06 #3 JULY 2016 LEADING
INNOVATIONBy Chloe Vellinga
Whether leading the next generation in their studies at Harvard Business School or inspiring readers all over the world with her large collection of leadership publications, it is fair to say Linda A. Hill is a person worth aspiring to.
Starting at the prestigious Harvard "However, great leaders are also effective create leaders who make a positive Business School in Boston, Massachusetts, at managing themselves and their difference in the world,” Professor Hill said. networks, that is, those people over as an assistant professor in 1984, Professor “Our work ranges from the creation of new whom they have no formal authority such Hill quickly climbed the corporate ladder, leadership programs in India and on the as peers, bosses, clients, suppliers and reaching full professor status in 1995 and African continent, to research the greatest regulators.” chair professor in 1997. leaders in history or what it takes to be Professor Hill’s curious nature has also led Through research Professor Hill has also a high potential leader in today’s global her to become involved in various boards learnt that great leadership is not a ‘one- economy.” size fits all’ equation. and institutes, including being a board Professor Hill’s teaching role also lets member for the Nelson Mandela Children’s Realising this, Professor Hill has come to her engage with executives from many Fund USA and a board member of Harvard the conclusion that leaders must be able to different industries, allowing her to gain Business Publishing. adapt their style to the needs of the team a vast understanding of what makes a It is this interest that led Professor Hill and organisation, situation-to-situation great leader in many countries around the into the world of publishing and with and moment-to-moment. world. several hundred books, journal articles and combined teaching materials under her belt, Professor Hill is thriving in the A great leader has mastery of the three imperatives publishing world. of leadership – managing oneself, one’s network and From this description and a small outlook of Professor Hill’s many achievements, you one’s team. It’s an ongoing and difficult journey of can easily describe her as an inquisitive, smart, talented leader, even if she is too self-development and self-awareness. humble to admit it. According to Professor Hill, the perfect description of a great leader is someone “In my 30 years of experience working “I have a broad view into what business who is willing to constantly strive to with executives, one thing has remained leaders around the world are worried and become more effective and develop consistent; all great leaders know they excited about today,” she said. cannot do it alone,” Professor Hill said. themselves into a better person. “I can bring those insights back (from It is important to also note a leader is made “The best leaders I know truly believe that my travels) to my colleagues, in order and not born; it is definitely a skill that can everybody has a slice of genius.” to ensure the Leadership Initiative is be learnt. At Harvard Business School Professor Hill working on projects and questions that are important and relevant to business leaders “Becoming a leader is an ongoing and has the opportunity to play two unique difficult journey of self-development and roles – one as a university professor and the today and tomorrow.” self-awareness,” Professor Hill said. second as a leader. In her publishing career, Professor Hill has “A great leader has mastery of the three One of her responsibilities as a leader is produced hundreds of books and case imperatives of leadership: managing serving as chair of the Harvard Business studies regarding different leadership roles oneself, managing one’s network and School Leadership Initiative, which operates and research around the world. managing one’s team. as a catalyst for leadership research and Her latest piece, Collective Genius: The development activities. “Often when we hear the word ‘leadership’, Art and Practice of Leading Innovation we immediately think of the third piece “Our mission is to help ensure that Harvard (co-published with Greg Brandeau, Emily of the puzzle, managing one’s team. Business School fulfils its ambitions to Truelove and Kent Lineback) is a stand-out
AIMWA.COM 07 COVER STORY
piece of non-fiction literature, which “In Collective Genius we tell stories kind of positive recognition has been very managed to fetch the 2015 Thinkers50 of leaders from across the world and affirming,” she said. Innovation award. Professor Hill first numerous industries, in order to show what “To hear that our book had made new became interested in the idea of what it exceptional innovation leaders do and how contributions to the innovation space was takes to lead creatives in 1986 when she they think. very encouraging. wrote a case study about Suzanne de Passe “Our book also provides a practical – former president of Motown Productions. “The book is, fundamentally, about bridging framework for leaders who seek to improve the gap between what we know about the Thirteen years later Professor Hill met their organisation’s ability and willingness innovation process and what leaders do to Ahmed Kathrada, a South African anti- to innovate.” create the environment for innovation to apartheid activist who was imprisoned on The book looks at leadership and innovation thrive.” Robben Island, off the coast of South Africa, as distinct concepts that are deeply for decades alongside Nelson Mandela. If anything, the award and recognition has connected. spurred Professor Hill to get back to work According to Professor Hill, leadership is and push her thinking to new places. If we fail to recognise that what sets the stage for innovation, to solve “Now that we have a sense of what great leaders play a major role in complex problems in the world today we innovation leaders do, our next focus need innovative solutions. is on learning how to develop the next creating the environment “This requires new thinking and new ways generation of innovation leaders,” she said. for innovation to happen, of working,” she said. Professor Hill is a regular faculty member “If we fail to recognise that leaders play on the AIM WA+UWA Business School our organisations are a major role in creating the environment Executive Education annual Senior unlikely to tackle the for innovation to happen, then our Executive Forum. organisations are unlikely to tackle the In July, Harvard Business School Professor vexing problems that only vexing problems that only innovation can Scott Snook and Professor Karim Lakhani innovation can solve. solve.” will be travelling to Perth to take part in As well as fetching the 2015 Thinkers50 the three-day forum at the Hyatt Regency Innovation Award, Collective Genius: The Art Perth. and Practice of Leading Innovation was also The purpose of the forum is to prepare Ever since those meetings Professor Hill has recognised as one of the 20 best business leaders in the region to deal with the very been inspired to learn what leaders do to books in 2014. unforgiving global economy we live in. unleash and harness people’s creativity to fulfil their collective purpose. For Professor Hill and her co-writers this Professor Hill said the forum was always was a prolific achievement in cementing made up of a very lively and open-minded “My co-authors and I came together their direction on the skills and mindsets group, eager to engage and learn. through a series of fortuitous events and needed to make an exceptional leader. one of many things that connected us was For more information about the 2016 a passion for developing leaders who can “I am just happy when people read my AIM WA+UWA Business School Executive build innovative organisations,” Professor work and write to me to let me know it has Education Senior Executive Forum, visit Hill said. helped them in some way, so to get this aimwa.com or contact 9383 8050.
08 #3 JULY 2016
OPENING DOORS TO DOING BUSINESS IN CHINA NINE DAYS. TWO MAJOR CITIES. COUNTLESS OPPORTUNITIES.
China Connect is an intimate, fully hosted business delegation, where you’ll meet with Australia’s top business leaders in Shanghai and Beijing. Gain insight into doing business with China and make connections with people who can help you open doors and get started. Departs 8 October 2016. Places are limited. Enquire now at aimwa.com or call 9383 8000.
An AIM WA / AustCham Shanghai Initiative aimwa.com FELLOW Q&A
...with PETER MOTT FAIM By Jack McGinn
Peter Mott FAIM has built a How would you describe your own leadership style? distinguished career as a business leader, spanning several years in top In the early part of my career, I was roles across the health sector and probably more intentional in my leadership three years as President of AIM WA, style than I am now. I’m a much better listener these days than I was in my ending in April this year. Mr Mott early leadership roles. To some extent, has been Chief Executive Officer of your leadership style is influenced by the Ramsay Health Care’s Hollywood quality of the people around you and the Private Hospital CEO for more than operating environment you are in. I am three years, having previously been really fortunate at the moment to have a CEO of St John of God Hospital great team of people working with me on a shared vision to see this hospital campus Peter Mott FAIM. Murdoch for over a decade. Mr Mott grow over the next decade, so my role really talks to Leader about taking charge is one of encouraging them and their teams in the health sector and the skills and to be innovative and energised to perform to the best of their ability. That means traits he believes to be important in insightful. Being involved with AIM WA giving them the autonomy they need leadership. broadened my knowledge of leadership to try different things and flourish both and management development and gave What do you consider to be your professionally and personally. me a deeper appreciation of the immense greatest achievement in your time in When you reflect on your time at the value the right professional development the hospital system? top of AIM WA what achievements opportunities can have for leaders. I have been fortunate to lead hospitals stand out the most? What’s the most important lesson during times of significant growth, A few years ago, all of the state-based you’ve learned in your career to date? particularly in the private sector. Getting Australian Institutes of Management, other Be honest and authentic with people and the design, functionality and flow right in than WA, agreed to form one entity for a they will generally respond in the same either a greenfield or brownfield hospital whole range of reasons including perceived manner. When making difficult or unpopular development is incredibly important as economies of scale, the relative business decisions, be upfront with the people you only get one crack at it. At Hollywood, performance of some states and a general affected by those decisions – leadership is we recently completed an expansion of trend by similar organisations to operate our operating theatres, patient wards and under a formal federated structure. In not a popularity contest. mental health unit and we’re delighted with doing its due diligence on the other AIM Do you have any advice for up-and- the outcome. Getting the building design jurisdictions, the AIM WA board made a coming leaders? and service mix right means we’re now able decision that it would not be in the best to provide better access to some of the interests of its members to merge with the Learn to pace yourself, take your role most technologically advanced clinical care other states. Two years down the track I am seriously, but stay grounded, and get available anywhere in the country. confident the decision of the AIM WA board into a routine early where you factor into What does it take to be a strong was not only the right decision in the short your daily schedule some downtime for leader in this sector, and does it differ term, but will over the long term prove to exercise or some other form of relaxation that allows you to switch off. And most from leadership in other sectors? be one of the most important decisions the board has ever made. importantly, remember that your kids are only young for a short period of time. Healthcare is a service industry; therefore How has your involvement with the it’s about good relationships with patients, organisation helped you to develop as What do you believe is the biggest doctors, nurses, allied health and support a leader? challenge facing business leaders staff. Providing compassionate and today? dignified care to patients requires leaders The AIM WA Board has been fortunate over who exemplify those behaviours in their many decades to have some of WA’s most For baby boomer and Gen X leaders it’s interactions with members of the healthcare successful and committed executives. increasingly obvious the newer generation team. As part of a publicly listed company Being around that board table with leaders of people that comprise the workforce think (Ramsay Health Care), I have a very strong from a range of sectors outside of my own differently, behave differently and have daily focus on the business drivers across area of health helped me to look at the different aspirations to the ones we may the hospital, however, in doing so I have a things boards have to consider in a different have held. Acknowledging, understanding deep respect and appreciation for the over way to that which I might otherwise have and acting on those differences through 2000 staff and volunteers who work with done with my health CEO hat on. AIM WA the way in which we structure work roles us and 200-plus doctors who regularly admit has a strong management team and their and support of the new workforce is both a patients to Hollywood. contribution to board discussions is always challenge and an opportunity.
10 #3 JULY 2016 ACTION LEARNING
MINDFUL
By Jack McGinn learning, and explores how these can be Action learning – an approach to education used to get the most which has taken significant steps over lessonsout of thinking in the the past 25 years as the human brain has workplace. become better understood – channels the thinking power of the mind to deliver lasting Lesson 1 – Brains outcomes for those who use it. cannot multitask The process, first developed by pioneering As much as they may management consultant and Olympian try, Mr Teitelbaum Reg Revans in the UK in the 1940s, involves warns that human working together in small groups on real life brains are simply not problems to engage the mind and find ways geared to multitask, to implement lasting change. and trying to force them to do so is By collaborating with like-minded and counterproductive. driven individuals, participating groups are encouraged to challenge existing practices He cites a 2014 study from Stanford catering to the fact that no two brains and discover more efficient or effective University, which put around 100 students operate in exactly the same way. through a series of three tests and found ways of getting things done. Flexibility is preached in training delivery, multitasking reduced the efficiency and By encouraging active participation and and with more knowledge of the brain productivity of workers. collaboration in reviewing actions and expected as new research comes to the developing efficient solutions, the brain is The tests split participants into two groups fore, adaptability is considered a key aspect able to actively process information and – media multitaskers (those who tend to of training development moving forward. formulate well thought-out solutions. keep up with more than one stream of electronic information at a time) and those Lesson 4 – Brain science and This is a concept explored in David Rock’s who prefer to complete one task at a time. lessons learned Your Brain at Work, which encourages the Finally, Mr Teitelbaum does not believe reader to better know their brain in order The results revealed those who identified enough is being done in the workplace to improve thinking performance and as multitaskers tested poorer across all learning context to keep up with the latest efficiency. three areas assessed – memory, ability to developments in brain science. ignore irrelevant detail and ability to switch Within Your Brain at Work, Mr Rock between tasks. He said despite science showing that brains champions his SCARF model – based around don’t distinguish between thought and collaborating with and influencing peers. Mr Teitelbaum’s deduction is that the best action, not enough action was taken to use way to receive training or think about The SCARF model focuses on the social this knowledge for training implementation. information is when learners can give their interaction areas of status, certainty, undivided attention to the task. The other area Mr Teitelbaum identifies is autonomy, relatedness and fairness and the role of emotion in learning. In tying with how these factors influence the behaviours Lesson 2 – Brain and body action learning, he encourages participants of both the individual reader and the people According to Mr Teitelbaum, the influence of be taught the importance of their emotions around them. brain health on the body is well-established, in the learning process to fully get the most By teaching the reader to understand but the return relationship is less so, despite out of themselves in the training setting. the fundamentals of thought, managing its importance to brain training. emotions and expectations under pressure, AIM WA helps organisations design, In the context of creating a training the brain's approach to others and methods develop and deliver action learning environment conducive to learning, for facilitating change, Your Brain at approaches to staff development. For Mr Teitelbaum said trainers needed to Work encourages a shift from traditional more tips on boosting brainpower, see incorporate physical activity into their decision-making to a more effective Looking After Your Brain on page 24. programs to encourage activity and method. stimulate brain activity. When integrated with traditional He also believes trainers should provide approaches to learning, action learning brain foods – nuts, grains, fish, beans, can expand the methodological mix of eggs, tea, spinach, berries and quality dark David Rock’s your organisation and build the skills and chocolate – to encourage clearer thought. knowledge of staff. SCARF model Facilitating brain power Lesson 3 – Adaptability is essential • Status While brain research has come a long way, it Jeremy B. Teitelbaum is the creator of continues to be limited by cost, time and its • Certainty communication and collaboration training challenging nature. program ‘Cognitive Communication: The • Autonomy science of connection and influence’ and Mr Teitelbaum said the way around this • Relatedness author of forthcoming book Train for the limitation was through finding patterns Brain, which identifies four areas where in available research, recognising the • Fairness brain science can be used to improve similarities of the human brain but also
AIMWA.COM 11 INSPIRATIONAL LEADER
By Cassie Gunthorpe
In his sixth year as Chairman for the West Coast Eagles, alongside a growing list of other career accolades, Alan Cransberg FAIM sat down with Leader to reflect on his career and share some key insights on life and leadership. Mr Cransberg began his career at Alcoa in 1980 after graduating from The University of WA with an honours degree in civil engineering. He worked in Alcoa’s operations from 1981 to 1997, being appointed Pinjarra Alumina Refinery local manager in 1998. In 2001, he moved to the US, spending seven years in a global business role before returning to WA. He is currently on the board of several organisations including the West Coast Eagles, John Swire and Sons, Black Swan State Theatre Company, UWA Business School and SAS Resources Trust. When asked how he juggles all these commitments, Mr Cransberg said he found the diversity of what he did very energising. “I think burn out is avoided because I like what I do, I exercise regularly and eat and sleep well, and have a wonderful family and networks of friends and associates,” he said. With three years as West Coast Eagles Director and a following six years and counting as Chairman, Mr Cransberg has been around the club for both the celebratory highs and the sombre lows, namely the gloomy 2010 season when the club received their first wooden spoon. But Mr Cransberg is a firm believer in keeping a positive mindset in difficult times, which paid off when the club surprised the football arena last year by securing its place in the AFL Grand Final. The lows, the triumphs, the resurgence – Mr Cransberg has been a part of it all. Reflecting on his favourite career moment
12 #3 JULY 2016 Alan Cransberg FAIM. KICKING CAREER GOALS
at the West Coast Eagles, Mr Cransberg “I became much more focused on if you haven’t earned respect through acknowledged there were many highlights motivating a team and got greater competence and good leadership style. but said helping the club get from a bottom satisfaction about seeing how the “The biggest and most rewarding challenge spot to a grand final in five years was very components of a team give a much better was learning to be a leader who exhibited satisfying. result than the work of individuals,” Mr Cransberg said. the characteristics that enabled me to earn “It is also wonderful to see young men grow people’s trust and respect,” Mr Cransberg [not only] as footballers but as members of Being less than satisfied with his job as an said. our community as well,” he said. engineer, Mr Cransberg instead found he wanted to work more with people. When asked his advice for those starting Mr Cransberg believes one of the most out in leadership roles, Mr Cransberg said it important leadership traits is giving people “I am known as a people person; I like was important to listen before speaking. regular and positive feedback in order to talking to people and get energy from feel valued and head towards a similar goal. walking the floor and seeing what really “Some people over-perform initially as happens,” he said. they want to show who is boss,” he said. “Most people are the same, no matter what their ethnicity, their background and their role in the organisation,” he said. As an organisation, we want to be successful on the field “They want to do a good job, they want to be listened to, they want to solve the but also use our position in society to make a positive problems that make their job more difficult difference in the community and to our employees. than it should be, and they need regular feedback and contact with their leaders.” Mr Cransberg was approached by the West Coast Eagles due to his combination of Mr Cransberg was the first production and But there’s no need for this if you already being an ex-footballer, having played 115 planning supervisor at Alcoa’s Willowdale have the job; you will earn respect by how games for Swan Districts and his leadership bauxite mine and he had the job of you lead your new team. experience at Alcoa. recruiting the people to run the mine – his “Relax and engage the team and start favourite career role to date. The role involves making sure the club hires, to show them who you are and how you fires and grows the right people in senior It was his first management and leadership work, while letting them show you who leadership roles. role and while he made a lot of mistakes, they are and what their capabilities are,” “As an organisation, we want to be he also learnt a lot, and the experience he said. successful on the field but we also want shaped him for future assignments. Mr Cransberg also acknowledged the to use our position in society to make a Mr Cransberg went on to be involved in importance of failures, saying they often positive difference in the community and to many successful turnarounds where motivated him. our employees,” Mr Cransberg said. plants and regions survived due to changes “I like leaders who don’t take life too Although he barracked for Essendon while in leadership and key personnel. seriously and have some fun on the his brother played for them, Mr Cransberg’s This has not always been successful allegiance shifted to the West Coast once though, and Mr Cransberg admitted some journey while always focused on his brother retired. of his saddest days had been shutting delivering the results,” he said. He admitted he had matured a lot plants and farewelling wonderful people. But ultimately, as a leader you need to throughout his career – in the early days his While reflecting on his own leadership make a difference to those you touch in motivation derived from delivering results values, Mr Cransberg discussed the your day-to-day job. while worrying about his own growth. importance of integrity and excellence. Mr Cransberg said his plans for the future As he matured he realised the importance He believes in order to be a good leader were to stay happy, healthy and busy of teamwork and began adopting a work you need to be humble, adding that and make sure he continued to make a philosophy more in line with that. being appointed a leader is worthless difference to things he cared about.
AIMWA.COM 13 WILDLIFE CONSERVATION ZOOZOOWhat's new at the
Susan Hunt. Image: Perth Zoo.
By Cassie Gunthorpe the World Zoo Association – two roles which 2003, Ms Hunt – who had been the zoo's keep her very busy. business director since 2000 – was formally How do you make one of Perth’s oldest appointed as Chief Executive of Perth Zoo tourist attractions new and exciting, and With such a big task at hand, she works where do you get the funding to do that tirelessly to motivate her team to work the following year. when animal conservation and improved towards the same strategic vision, “I met with every single member of staff infrastructure is your top priority? attributing her leadership style to respect and had a coffee,” she said. and authenticity. These are the issues Susan Hunt constantly “That’s really important for me to faces as Chief Executive of Perth Zoo since “Being a woman in a leadership role is still understand a changing workforce, and she took on the role 13 years ago. fairly unusual, which is surprising given the look at some of the trends in leadership by year it is,” Ms Hunt said. Her key focus is making a difference in getting out there and mixing with others.” wildlife conservation, while also ensuring Perth Zoo’s new campaign ‘Saving Wildlife’ Coming from the government sector Perth Zoo is an experience that will see follows the philosophy that modern zoos no with a background in policy and planning, visitors returning again and again. longer just display animals; they also save Ms Hunt said landing this role was quite them. Not being closed a single day in its 118 years serendipitous. of operation, the zoo’s biggest challenge is “In an environment where our species “I’m surprised I’m still here – it’s partly keeping the attraction new and interesting, diversity has diminished enormously over because it’s such a changing environment while ensuring necessary construction of the last 40 years, we really have to act,” Ms and it’s one that I do believe is satisfying new infrastructure and renovations don’t Hunt said. because you can really affect some positive impact the welfare of the animals. The Chief Executive said it’s important she change,” she said. “In a pretty constrained environment, linked with colleagues and stakeholders to With 67 to 70 per cent of zoo visitors being where does the money come from for work together as a team to successfully Perth people, it’s important the zoo remains these things?” Ms Hunt said. fulfil her role. fresh and exciting to keep them coming “We have to save every penny to make sure “Zoos can’t do things alone so we work back. our animal care is maintained.” very closely with partners at the local level, “We’ve got a whole lot of infrastructure that senior level and global level,” Ms Hunt said. Ms Hunt is not only the inspirational leader is ageing and at the same time we’re trying behind Perth Zoo, she is also President of Covering for the CEO when he retired in to be a leading organisation so the capital
14 #3 JULY 2016 works program is keeping up to date with what visitors expect when they come,” Ms Hunt said. She said the public’s donations were important for raising funds for conservation programs. “When people come here they’re actually supporting the wildlife they’re seeing, so we are putting millions of dollars into conservation programs, mainly from great donations from the public,” she said. With around 250 staff, 1500 animals and more than 300 volunteers, Ms Hunt has a large team by her side. She aims to use the influence she has within her roles to globally improve animal welfare for zoos, push for a higher standard of care and increase conservation programs. Tenacity and patience are two important traits Ms Hunt believes are necessary for people heading into leadership roles. “Take time to work through what strategic direction is required in the organisation and what you want to achieve, so you’re not barging in and doing things you think someone else wants you to do,” she said.
That’s really important for me to understand a changing workforce, and to look at some of the trends in leadership by getting out there and mixing with others.
With minister boards, the public sector Image: Perth Zoo. commissioner and a variety of other bosses creating a complex government framework, Ms Hunt said her job required a lot of one she was most pleased with was the feed the animals – new tourist initiatives the patience to successfully achieve what was internal communications program. zoo has implemented in the last few years to best for the organisation. keep the experience fresh and exciting. The initiative involved setting up a blog for Perth Zoo is one of the most remote zoo staff to post updates about what they The zoo has also opened a new non-animal major zoos in the world, highlighting the were working on and improved the overall exhibit describing how to run a zoo and importance of working closely with the internal communications throughout the looking at how zoos have changed, which region to determine what species are large organisation. Ms Hunt said there was a lot of interest in. needed. The electronic communication aims to With beautiful grounds, exotic and native “We’ve got a couple of new species we keep everyone on the same page and to animals, and the enthusiasm of visitors want to bring in to really build people’s maintain a strong focus towards the shared from around the globe, the zoo is always a understanding of the issues facing wildlife strategic vision. great day out. but also just to provide Perth, a very remote location, access to some of these With animal welfare being top priority, the “You can see you’re making a difference,” amazing species, both local and overseas,” zoo doesn’t encourage visitors to touch the Ms Hunt said. Ms Hunt said. animals. “Even just walking out there in the grounds In her time at Perth Zoo, Ms Hunt has Instead it offers close encounters, where today, you can see all the looks on the kids implemented many initiatives, but said the visitors can feed giraffes or watch a carer faces.”
AIMWA.COM 15 TECHNOLOGY AND LEADERSHIP Le ding the way # in oil and gas By Chloe Vellinga
Effective leadership in any industry is courage and knowledge to define what amount of information available at our important, but when inefficient leadership makes a ‘textbook’ leader. fingertips these days. in the workplace could compromise the “To be a great leader you also need to “Unfortunately, we seem to need a safety of your employees, change is be a strong manager, who sets clear downturn to really apply technology imperative. expectations and then measures against courageously,” she said. Mary Hackett takes leadership very those expectations,” Ms Hackett said. “In a downturn environment, decision- seriously in her roles as Regional Director “Of course a strong, clear, well-articulated making tends to be much more focused on ANZ and PNG and Operations Leader Asia vision is essential as the rallying point, getting the waste out of the system and Pacific for GE Oil and Gas Australia. however you have to create a structure introducing technology where we wouldn’t Starting with GE in November 2014, Ms around what you expect and be clear about have previously.” Hackett has a very hands-on approach to how you measure those results. The current downturn in the oil and gas business. industry is a real opportunity for GE Oil and As Regional Director her role is about The generations entering the Gas. creating and realising a vision for the workforce are highly evolved “We want to and can lead the new complete business in Australia, New generation of digitised maintenance and Zealand and Papua New Guinea, while technologically and it is operation of LNG and oil and gas facilities,” her role as Operations Leader across Asia Ms Hackett said. Pacific allows her to drive excellence on a incumbent on us to educate broader scale, delivering on the promises to “We know data combination from multiple customers. ourselves to lead effectively. sources and subsequent analytics to map true condition and predict outcomes is “I don’t have an average day and I guess critical to optimising the industry. that’s the beauty of GE,” Ms Hackett said. “The generations entering the workforce “In any one day and week, I can be working “You [need] the courage to push through on are highly evolved technologically and it is on internal leadership, external sales, your conviction to make the decisions, no incumbent on us to educate ourselves to external operational excellence, as well as matter how tough they may be.” lead effectively. building the processes internally to give us Technology is something that comes hand- speed and agility.” “Technology and tools in and of themselves in-hand with effective leadership, especially are useless if they are not coupled with Ms Hackett was named one of Australia's considering what the future holds for the oil a culture of collaboration and achieving top 100 most influential women last year. and gas industry. success for all; for the complete ecosystem, When asked what makes a great leader, she According to Ms Hackett, everyone has if you will.” lists personality traits like strength, vision, a marvellous ability to learn, given the With all the prerequisites ticked to be a good leader, Ms Hackett’s future in the oil and gas industry, particularly with GE, is strong. “By working hard and having integrity and honesty, you can go a very long way,” Ms Hackett said. “Coming to GE has enabled me to tap into a wealth of intelligence and technology, which has been a real career turning point for me. “Moving to a different company in the downturn cycle resulted in a big shift in my professional development and mindset, which has been really rewarding. “And when people ask if it is tough, I just say no, it has been a phenomenal journey to take me to a different level of my capability.” Hear from Ms Hackett at the upcoming Mary Hackett (front right). AIM WA Annual Leadership Summit. See page 39 for upcoming events.
16 #3 JULY 2016 AUSTRALIAN LEADERSHIP STUDY
Are we ready to MEET THE CHALLENGES A message from the CEO of the Australian Institute of Management WA.
A study of Australian leaders, target setting and the appropriate use of recently released by the University incentives. Mastery of these is important of Melbourne's Centre for Workplace for improved performance and better Leadership, has grim findings for employee outcomes, above and beyond Australia’s current leadership capability. leadership capabilities and self-efficacy. The study – arguably Australia’s largest 3. Few Australian organisations report ever survey – has revealed severe shortfalls high levels of innovation in business performance, innovation Innovation drives growth and productivity. and significant failures in leadership in Yet most organisations struggle to turn organisations across the country. knowledge and ideas into successful Gary Martin FAIM. The Study of Australian Leadership (SAL) is innovations. Too few (18 per cent) private touted as the first major study of leadership sector organisations report high levels of in 20 years and was focused on determining radical innovation. for every $10 spent on senior leaders, only whether Australian leaders have what $1 is spent on frontline leaders. Surprisingly, public sector organisations it takes to meet future challenges and were more likely than private sector 6. Leadership in Australian opportunities. Data to support the report's organisations to have reported high levels organisations does not reflect wider findings was gathered from 8000 people on both types of innovation. However, social diversity across 2700 organisations. The report findings show those organisations that states the following: Diversity can lead to greater creativity and do innovate successfully achieve superior innovation, improvements in productivity, If Australia is to maintain national performance outcomes. as well as higher employee commitment competitiveness and generate growth 4. Many Australian leaders are not and engagement at work. and jobs, organisations need to navigate well-trained for the job through a phase of increased uncertainty Yet senior leadership in Australian and ambiguity, disruption and change. Formal qualifications are not everything, organisations is dominated by older men but formal training provides a foundation from English-speaking backgrounds. To survive, organisations need to innovate for the diverse skills associated with and adapt, and to develop new capabilities Women, younger leaders, and leaders from leadership – from technical skills to solving and new sources of growth. non-English speaking backgrounds are problems and managing change. under-represented when compared to their A critical question is whether Australian One in four senior leaders in private sector numbers in the broader population. organisational leaders are ready to meet organisations has no formal training these new challenges. Or whether the 7. Many senior leaders do not draw on beyond secondary school. The same goes extended period of economic growth driven strategic advice in making decisions for majority Australian-owned, and small or by the resources boom has made Australian about the future medium-sized organisations. organisational leaders complacent and Senior leaders play a critical role in scanning unprepared for the future? 5. Too many Australian organisations the external environment and making underinvest in leadership A summary of the report's findings is sense of how external challenges are likely included below and drawn directly from the development to influence the organisation. Leaders executive summary. SAL shows that investing in leadership cannot do this in isolation; they require development is positively associated with multiple sources of advice and information. 1. Many Australian workplaces are leader capabilities and self-efficacy, which Yet, the evidence presented in this report underperforming in turn significantly betters workplace shows that few senior leaders seek advice A significant proportion of Australian performance and innovation. Yet the from external sources, such as associations, workplaces – more than 40 per cent – are findings reveal that many workplaces do consultants, experts, or other senior leaders not meeting their performance targets not invest in leadership development at all, in their industry or elsewhere. This leaves for return on investment and profitability. or invest very little. Those that do invest their organisations vulnerable to poor Around one-third of workplaces in leadership development often spend strategic insight and decision-making, underperform against their sales in the wrong places. SAL shows especially in the current environment targets. that investing in workplace marked by disruption and uncertainty. and frontline leaders can One of the In some organisations, there is an 2. Many Australian be effective in improving most alarming assumption that anyone can manage. This organisations do not get performance through is akin to a complete novice being given the the basics right findings is that too many better employee organisations underinvest keys to a car and being told to ‘drive’! Many leaders and outcomes and in leadership development, driving innovation. The report highlights that investing in managers are not with recent evidence for the mastering basic But recent evidence leadership and management development Asia-Pacific region showing management for the Asia-Pacific is critical for any organisation. that for every $10 spent on fundamentals such as region (including A full of copy of the report can be viewed performance monitoring, senior leaders, only $1 Australia) shows that online at aimwa.com. was spent on frontline leaders.
AIMWA.COM 17 2016/17 Open Water Swimming Series First Release Dates* Geraldton 1 October 2016 Cottesloe 29 October 2016 Coogee 26 November 2016 Mullaloo 27 December 2016 Sorrento 26 January 2017 Rockingham 5 February 2017 Shorehaven 19 February 2017 Leighton 6 March 2017 Swan River 18 March 2017 Swimming WA Open Water State Championships Sunday 20th November 2016 openwaterswiming.com.au
*Coming soon: more dates and locations for the 2016/17 OWS Series. All dates are subject to local authority approvals. Swimming - an essential part of the Western Australian way of life OPINION: LEADERSHIP AND MANAGEMENT
Set the
...pave the way
By The Multiple Sclerosis Society of WA CEO Marcus StaffordFAIM
I’m guessing that, when growing up, Stay focused you experienced your parents’ brand and stay true. of common sense. You probably got Ideas are great, it everywhere, from home to the but there comes a supermarket. After the measured time for disciplined consideration of cashflow, profit and loss, commitment. Don’t risk analysis and forecasting, decisions were allow the inevitable made and bills were paid. Financial poetry in distractions to Marcus StaffordFAIM . motion. erode the fact true All within the context of plain language that leadership is about even you, as a youngster, could understand. the courage to make flexible decisions in an stretch targets. By deploying this old So what went wrong? uncertain environment. chestnut, I just don’t think we are playing the odds. At some stage, good people will You were brought up standing on simple Revenues are speculative, costs be taken over the precipice of failure. My yet solid foundations, but somewhere are guaranteed. experience is the overwhelming majority along the line you got sucked in. If it’s any Your mum knew it, but whether you are of staff want to do their bit and be part consolation, so did I! a government or a CEO, we get this one of a champion team. Success is the best I have choked on every management wrong time and time again. Confidence ongoing motivator of all and it is that fad and drunk from the poisoned well and resilience are prerequisites, but don’t winning feeling that will drive all the right of acronyms. I’ve been TQM’ed, EVA’ed get complacent and don’t get ahead of behaviours. and LSI’ed. I have sat in serious rooms, yourself. Whether inside your company or surrounded by managers oozing gravitas, outside your country, don’t get influenced If you have to; cut once, cut hard. listening to the silky oratory of highly paid by that supremely optimistic sales guy with If you do all of the above, strong results consultants. I have nodded knowingly at the huge deal just around the corner. should follow. But now and then, there magic matrices and ski slope forecasts. genuinely are factors beyond reasonable I have looked at data that doesn’t make foresight that require the decisive and sense and listened to outsiders who don’t Ideas are great, but there unpleasant reduction of headcount. Call it understand my market. I wanted to scream, comes a time for disciplined rightsizing. Call it downsizing. It’s all spin. “The Emperor isn’t wearing any clothes!” commitment. Don’t allow People are going to lose their jobs. But, I rarely did. the inevitable distractions to Treat them as fairly as you can, but don’t Here are just a few of my opinions forget the survivors. The hard cut shocks, on leadership and management, erode the fact true leadership but do it properly and do it once and both understanding I have a right to think them is about the courage to the people and the culture will recover. and you have a right to disagree with them. make flexible decisions in an Prolong the process with delays and death by a thousand cuts and no-one wins. Light the beacon on the hill or uncertain environment. Good staff leave, average staff become everyone will stumble in the dark. paralysed and management looks weak and Set the vision, make it real and then pave incompetent. the way with the richness of stories. People Stretch targets can leave ugly Food for thought? Here’s some more to are inspired by a warmth they can relate to. close… There aren’t many who get their jollies from marks. a column of sterile numbers and crafted I’m a bit over the macho, testosterone- Business is simple…but no-one prose on powerpoint slides. driven thinking that sets ‘challenging’ said it was going to be easy.
AIMWA.COM 19 AIM WA EVENTS AND NETWORKING SCENE
Who Dares Wins Former SAS soldier Scott Houston AFAIM and winner of the Telstra Business of the Year Award 2015 left the battlefields for the boardroom and shared his experiences running a successful business at an AIM WA Sundowner on April 28.
Sam Bolton AIMM, Telethon Kids AIMM, Water Institute, Ronald Tan Corporation and Hana Byambadash AIMM, Ausmon Consulting. Tim Allan AIMM, United Way WA and
Greg Bruce FAIM, Mindbank.
Rebekha Hanna and Rob Chandler, Subcon Technologies.
FAIM Neha Patel Sanjay Loyalka , Shree AIMM, Kinetic IT and Kelly O’Reilly Minerals and Tom Watkin Plunkett Homes. AFAIM, AIMM, GBAR Australia.
AIM WA Sundowner AIM WA Learning and Development Specialist Suzy Roche AFAIM spoke on The Gift of Feedback at a Sundowner on May 17, sharing her personal experiences in giving feedback and advice on the topic to an enthusiastic audience.
Nicoletta Ciffolilli AFAIM Sandra Booth , Solutions for Conflict, AFAIM, Believe Achieve Coaching Susan Stafford, Chantell Fretwell, Mat Maiolo and Damien Amsuss, and Consulting, and Alison Taylor Guardian Exercise Rehabilitation. AFAIM, AIM WA.
Dr Kathy Haskard and Taryn Major, Data Analysis Australia.
Chris Smoje AIMM, DIME Customer Service, Louise Macrae and AFAIM, Nadee Pty Ltd, Peter Steffanoni Natasha Wainwright AIMM, FAIM, ABN Management Services Pty Ltd and Angie Walls Australian Medical Association WA Inc.
Sue Fielding AFAIM, Disability Services Commission and Anthony Lumbaca Tracey Hudson, ABN AIMM and Rocco Management Services Pty Ltd. Lumbaca AFAIM, Buildcor Projects Pty Ltd. 20 #3 JULY 2016 Boost Your Brain Power AIM WA members were treated to an insightful presentation given by medical practitioner Dr Jenny Brockis AFAIM on May 5, when she spoke about the importance of brain fitness in an increasingly fast-paced world.
, VisAbility and Kylie Cutten Nevellene Linquist AIMM AFAIM, Cutten Engineering and Management Services Pty Ltd.
Lindsay Garratt AIMM Steve Barron , Western Australian Police and AFAIM, Insurance Australia Group. Richard Pearce AIMM, Western Power and Michael Watts AIMM, NEC Australia.
Keely Law AIMM, AIM WA.
Tania Monument, IMS Organisation Cindy O’Dea AFAIM, Practical HR and Dimitri Adam, Curtin University. Strategies and Ang Sicree AIMM, Town of Mosman Park.
Inspirational Leader Series Australian sports icon Dawn Fraser AO MBE shared her unique life experiences with an excited crowd at the Inspirational Leader Series breakfast on May 26. Stories of growing up in Balmain, Sydney alongside seven brothers and sisters through to her rise out of the working class lifestyle gave attendees an insight into a side of Dawn rarely revealed.
AFAIM, INPEX, Jill Butler, WA Police Academy Cameron McPhie , Bechtel Western Australia. and Ronnie Bates AFAIM
Dawn Fraser with Justine Nowrojee, Hydramet (WA).
John Chalwell and Phillippa Berkhout, Canning Vale Primary School, and Karyn Lisignoli FAIM, Nyoongar Wellbeing and Sports.
AFAIM, RAC Group. Dawn Fraser with Jennie Milne AIMWA.COM 21 INSPIRATIONAL LEADER SWIMMING AGAINST THE inherently Australian larrikin character and One of Ms Fraser’s earliest demonstrations tendency to bend the rules. of courage occurred the day she first met The youngest of eight children, Ms Fraser her future coach, Harry Gallagher. was born at home in the now inner city Mr Gallagher brought his swimming team Sydney suburb of Balmain – the home she down to train at Elkington because their still lives in today. usual swimming pool had flooded. Not knowing what to name her, her father This turned out to be a very significant day Dawn named her after the time of her birth – in Ms Fraser’s future career. Fraser Dawn. AO MBE. “Mr Gallagher said to me ‘Dawny, would you “I was the only one in the family who didn’t like to swim against one of my swimmers?’ get a middle name, because I was lucky to I said ‘I’ll swim against any of them’, being get a name,” Ms Fraser joked. smart,” Ms Fraser said. She said it was growing up in her working That was her first race against John class family home – which she now owns Hendricks, who would go on to become – that taught her the qualities she has held a two-time Olympic gold medallist and through her entire life. future training partner for many years. Ms Fraser had a close relationship with her Although she duped in that initial race by two brothers closest in age to her, who diving into the shorter part of the pool, AO MBE taught the tomboy different sports, how Dawn Fraser is a to ride a bike, how to climb a tree; together the two became very good friends and Ms name spoken with the they got up to “all sorts of strife and Fraser credited him with making her the trouble”. sprinter she later became. utmost admiration by Swimming was not the young Ms Fraser’s “We’d push off together and I’d worked out Australians everywhere, first love; it was horse riding that she felt if I could stay on Ricksy’s feet then I would an affinity for from an early age, and had be two seconds behind him, and that’s not just those in the her family been able to afford it she said where I wanted to be all my life because he sporting world. she would have liked to have pursued horse was going to be a world record holder and I jumping. wanted to be a world record holder,” she said.
She is regarded as Australia’s best swimmer in history – her achievements in the pool are unparalleled and it’s Swimmers in those days swam without goggles unlikely they will be repeated in Australian swimming. and in cotton bathers that weighed about 2kg Ms Fraser’s career saw her break 41 world records, win gold in the 100m freestyle at more when they were wet and would scope the three consecutive Olympics and become the first woman to break the one-minute water as they pushed through it. mark in the same event. Since retiring from the sport professionally she has been awarded numerous accolades including being made a Member of the “My brothers and I loved riding and we At just 12 years old, Ms Fraser had already Order of the British Empire in 1967 and looked after all the council horses,” she drawn quite a lot of attention to herself being appointed as an Officer of the Order said. through her swimming. of Australia, and being acknowledged as the Australian Female Athlete of the “Our first love for any sport was riding the Unfortunately, she also drew the eye of Century by the Sports Australia Hall of horses on a Saturday and Sunday to keep the Amateur Swimming Union of Australia, Fame since 1998. them fit for their work during the week.” who noticed she was accepting prizes for her races – something not permitted until However, swimming was a close second Her achievements however are easy the age of 16. enough to discover online and in the pages and the family spent much of their time at of history books. the Elkington Park Baths (since renamed “I won many trophies for mum and dad,” Ms Fraser said. What Ms Fraser gave attendees at an AIM the Dawn Fraser Baths in her honour). WA Inspirational Leader breakfast recently The reason for this was largely due to it “I won the first mantel clock they ever had, was an insight into many of her lesser being an inexpensive sport for the Frasers I won a radio – I just wanted some beautiful known stories. to participate in, especially as their cousin things for my mum and dad.” Aside from her extraordinary athletic who worked as the pool’s assistant According to Ms Fraser, Bill Berge Phillips, achievements Ms Fraser is known for her manager gave them free entry. who at the time was an Executive Member
22 #3 JULY 2016 XXXX
TIDE By Kaitlin Shawcross of the Australian Swimming Union (and who later became president of the union in 1967), made it known that she was receiving prizes. “At 12 years of age you don’t understand what this is all about,” she said. "After a conversation he bashed his fist on the table and said ‘you will never swim for Australia’. I got up and said ‘yes I will’ and I walked out his office.” In her determination to return to swimming professionally, Ms Fraser agreed to a two-year hiatus from the pool. After being reinstated she was invited to train with Mr Gallagher in Adelaide a few years later. “There was a rule in my family that you were not allowed to do anything (on your own) until you turned 21,” Ms Fraser said. “You never got the key to the house until you were 21 and here I was sitting down, talking to my father, asking at 19 years of age ‘can I go and live in Adelaide with Mr Gallagher and Mr Gallagher Snr?’. Dawn Fraser AO MBE gave attendees at an AIM WA “That was the biggest decision my father Inspirational Leader breakfast a fascinating insight had to make. He said, ‘I’ll give you six into her life and swimming career. months’.
“Dad always gave me six months at According to Ms Fraser, the well-known to swim but because they brought the everything; when I’d been naughty I’d flag incident during the 1964 Olympics, trials closer I didn’t have time to get fit.” get six months of not being able to do which saw her banned from swimming for In the lead up to the 1968 Mexico Olympics something.” allegedly stealing an Olympic flag, didn’t Ms Fraser took a $200 wager that she could play out quite how the media reported it. In Adelaide Ms Fraser lived above the swim a time within two seconds of the swimming pools and would start her laps After returning home from the 1964 gold medallist. at 4am every morning before the other Olympics, Ms Fraser married and while Sure enough, she swam a 60.2 second race, swimmers showed up. she was on her honeymoon her brother with the winning Olympic time sitting a received a letter regarding the incident. Swimmers in those days swam without hair's length in front at 60.1. goggles and in cotton bathers that weighed After she returned her brother this time about 2kg more when they were wet and was away and it was a good month before “I’m sorry I wasn’t fit enough to go to trials. would scope the water as they pushed the letter was finally delivered to Ms Fraser. I think I could’ve won another gold medal, through it. but it wasn’t to be – but I won $200,” Ms By that time the national swimming union Fraser said. The Kidman family took Ms Fraser under in Hobart was talking about the case, and their wing and gave her the education she Ms Fraser was reading about her ban from Mixing in higher society through her was lacking, teaching her how to speak the sport in newspapers before she knew achievements out of Adelaide and appropriately, how to use a knife and fork, what was going on. eventually gaining titles such as ‘Australian how to drive, how to talk on the phone and icon’, ‘swimming legend’ and ‘national how to appreciate art. Arriving in Hobart with her solicitor, Ms treasure’, Ms Fraser progressed a long way Fraser found the meeting to consider from the working class of Balmain. “The people of Adelaide helped me to really banning her had already occurred, so they appreciate the fact that you don’t ask for took the case to court. “I think that’s my reward,” she said. things but if you’re good enough and you “It’s something I would have loved to share do things for people you get rewarded, and I Despite winning the court case, it had with my mum and dad, but I share it with was rewarded in a lovely way.” taken three years to go through the system, leaving Ms Fraser a fish out of the people of Balmain.” It wasn't just Adelaide showing its support water for that period. For all Ms Fraser’s hard work and – back home in Balmain the community “I was reinstated but I had only 11 months achievements, often against the odds, it’s rallied behind Ms Fraser, hosting chook to get ready for Mexico,” Ms Fraser said. a well deserved reward indeed. raffles and selling lamingtons to raise funds for her parents to watch her compete. “I could have [gone] had I been fit enough See page 39 for upcoming events.
AIMWA.COM 23 HEALTH AND WELLBEING
LOOKING AFTER your brain
By Juanita Shepherd the Jamie Oliver of brain fitness and make “Being busy has become a status symbol, brain health as widely appreciated as not a complaint. We become over busy and Why is it that despite living in a time of nutrition. then it’s really hard to switch off and get to rapid technological advances, with access sleep.” to so much information, we are working “We live in a world where everything has longer hours, finding it harder to keep up sped up,” Dr Brockis said. Our addiction to being constantly busy could lead to brain exhaustion. with everything and feeling more stressed “We are drowning in information and just than ever before? Dr Jenny Brockis AFAIM, because we are physically fit does not “The brain is working faster than it's ever medical practitioner and healthy brain mean we are healthy.” done before,” Dr Brockis said. “It is not advocate, has the answer. designed to do this and it wears the engine Dr Brockis described her time as a general out more quickly.” “As a medical practitioner I have witnessed practitioner as an honour and a privilege to too many people experiencing too much look after the wellbeing of others but now This type of brain damage seeps into our THE stress, stress-related illness, anxiety and she was determined to bring attention to professional lives as we shift our goals and depression,” Dr Brockis said. promoting the health and wellbeing of the expectations higher and higher, until we “This is where brain science can help brain. simply become exhausted. validate what really works to rebuild motivation, passion and drive. PRACTICAL We live in a world where everything is sped up. The average "My mission, should you choose to accept, is to empower you with your own high attention span is five minutes. In 2000 it was closer to 12-15 performance brain, a brain that is healthy and optimised to enable you to always minutes – our attention span is shrinking, so what is going on? MBA work at your best.” It is with this same passion that Dr Brockis presented at the AIM WA Your Best Self The author of numerous books including “It’s no longer about ‘get a qualification, get Series. An accredited Brain Fit! How Smarter Thinking Can Save a job and go and live your life’,” she said. Member of Your Brain and her latest book, Future “People are stressed out of their skulls.” Professional Brain: The 12 Keys to Create Your High- However, it’s not all bad news thanks to Speakers Performance Brain, Dr Brockis is an expert Dr Brockis' acronym, NAMES – nutrition, Australia, on all things cerebral. attitude, mental challenge, exercise and Dr Brockis being social. enthralled “Better brain health leads to better brain her audience performances,” Dr Brockis said. “It all starts with being aware that we can with her To get her point across Dr Brockis presented do things differently and then we start presentation her audience with the following three facts: to feel the benefits,” Dr Brockis said. “We titled 'Boost regain our sense of time and energy and Your Brain', • The average attention span is five we have more time to spend with the beginning minutes. people we care about.” by telling “In the year 2000 it [was] closer to 12-15," Dr Dr Brockis went on to say the brain was a everyone she Brockis said. magnificent organ – with 7.6 billion people wants to become “Our attention span is shrinking, so what is on the planet, no two brains are the same. The flagship qualifications for executives going on?” “Your brain is plastic,” she said. “I’m talking delivered by business professionals • The reason we crave something sweet about neuroplasty which means your brain has 87 billion neurons which is a for business professionals. after a meal isn’t because of the smell of PRV 12091 chocolate, but bacteria in the gut. quadrillion connections. + Master of Business Administration (MBA) • The brain, like a muscle, needs exercise. “Your brain loves to form connections; it starts off as a narrow country lane and + Graduate Diploma in Management “Exercise is critical for our physical wellbeing then with practise it becomes a six-lane + Graduate Certificate in Management but we have to do something for our motorway.” brains,” she said. There is a dark side to neuroplasty. “Studies show those who would pick yoga Thinking patterns that become concrete GET STARTED IN 2016 over watching TV for 20 minutes actually over time can lead to self-limiting beliefs. Call +61 8 9383 8000, visit aimwa.com or email [email protected] showed a spike in memory and cognition.” “We all need to lighten up, share a There is also the other extreme; the risk laugh and find your thinking space,” Dr of overtaxing the brain. Brockis said. “It’ll help you in your work life and outside of work. Happiness and “We are addicted to being productivity are indistinguishable.” Dr Jenny Brockis AFAIM. perpetually busy,” Dr Brockis said. See page 39 for upcoming events.
24 #3 JULY 2016 THE PRACTICAL MBA
The flagship qualifications for executives delivered by business professionals for business professionals. PRV 12091 + Master of Business Administration (MBA) + Graduate Diploma in Management + Graduate Certificate in Management
GET STARTED IN 2016 Call +61 8 9383 8000, visit aimwa.com or email [email protected]
WHO DARES WINS
TO THE FROMBATTLEFIELDS THE BOARDROOMS
By Juanita Shepherd “Can you apply the military to the “Who would do this? Anyone who desires to corporate world?” Mr Houston asked be part of the best,” Mr Houston said. Scott Houston’s journey to the boardroom the audience at a Sundowner event for It is with this passion and drive that Mr can be described with an anecdote dating members of AIM WA. back to 1998. It was the day Mr Houston Houston applies himself to ERS. The AFAIM almost plummeted to his death, but as He asked everyone to stand up, then posed a company received the Telstra Business of the a former SAS solider he was no stranger to typical SAS mission to the audience. If at any Year Award in 2015 and Mr Houston said it all near-death experiences. point someone found it hard to say yes to came down to teamwork. the mission, he instructed them to sit down. “I accidentally bumped into the aircraft “We were so proud of our company and dispatcher because of turbulence,” Mr getting the recognition for sticking to our Houston said. We won a contract and guns and building the right culture and for reinforcing that I was on the right track.” “So I pulled the reserve shoot, and I was standing on the back ramp and went from in true SAS fashion I said Mr Houston draws parallels between running zero to 220km an hour as I was ripped off a successful business and being in the SAS. the ramp from the shoot.” we can do it, then walked “A soldier is prepared to do anything for the He hit the water in 14 seconds, lucky to be person at his side and he is confident the alive. outside and wondered how person at his side will do the same for him. We are a team, not an individual,” he said. Mr Houston said that experience changed his life, particularly when he stepped into we were going to do it. “Confidence not arrogance, otherwise you get the boardroom. killed. Toughness, not fitness as fitness has an expiry date, and humility.” “Business life is just like a parachute jump,” he said. “You’re on a covert operation, in an aircraft Mr Houston was in the military for 15 years, designed for 82 people,” he said. serving in the infantry battalion for five years “You make that commitment to step off before joining the SAS for another 10 years. the ramp, you deal with the unexpected “You are wearing ammunition, your pack He left in 2003. and it’s scary and daunting but the thrill of weighs 50kg, your webbing is 14kg, your running a business is fantastic.” weapon (a machine gun) is 10kg, and you’ve "I wanted to create the SAS of the emergency got your parachute and reserve on your services world,” he said, adding that he’s Eight years ago Mr Houston set up back. You are carrying over 70kg, you have forever thankful for the opportunity Roy Hill Executive Risk Solutions (ERS), a dedicated to jump 1500 feet into dark hostile water, iron ore mine gave him. Perth-based company that provides you won’t shower for two weeks, have to its clients with solutions across the full “We won a $30 million contract to provide wear the same underwear, and be ready to scope of emergency, security and health emergency response and security for the move within seconds. services, complementing this with a suite mine, and in true SAS fashion I said we can do of specialised consulting services. “You never look down it, then walked outside and wondered how for more than 10 we were going to do it.” The services are delivered through a seconds, and highly trained and capable workforce, While he will always follow the SAS there’s no such customised and tailored equipment, as well motto, who dares wins, Mr Houston thing as calling as technologically advanced services such credits his wife and ERS Business in sick or working as ERS 24/7 (an around-the-clock personnel Manager Fiona Houston for being overtime.” tracking and emergency assistance line) where he is. and Emergency Medical Triage services And so it continued “Fiona is the backbone of delivered with advanced communication until at the end of everything we do,” he said. “She is technologies. the mission only the true hero of our company and three people out of While there is no-one better to lead she is amazing.” over 50 were left the company than Mr Houston, a third- standing. See page 39 for upcoming generation military man who served in a events. number of overseas deployments including Afghanistan and East Timor, the CEO said it Scott Houston AFAIM. hasn’t always been easy.
26 #3 JULY 2016 KEYS TO A START-UP
Land of OPPORTUNITY By Kaitlin Shawcross The process was lengthy and A sea change for Lorenzo Rattazzi AFAIM and presented many his family brought more than just a move challenges, and from Italy to Australia; it was also a whole creating a brand new business venture for the former start- from outside up consultant. the country Having previously worked for 20 years had additional advising start-up businesses on operational problems. success, Mr Rattazzi decided to practice “Unfortunately, what he preached when he moved to Perth having come here and began another small business, Daverro, with a temporary an Italian cafe and restaurant. visa, we weren’t “I had already done a start-up in Italy, but able to get any doing it in a foreign country, in a business financial backing which I was not familiar with – although my from any banking business partner was running a hospitality institutions and business in Italy – has been a lengthy that surprised me process," Mr Rattazzi said. a bit – not so much at the beginning, “It’s very interesting even if it is quite but now after 15 Daverro, Lorenzo Rattazzi's Italian cafe and restaurant in Floreat. challenging as well.” months of trading His three children were the major catalyst I would have expected to have access to venue I counted on very significant day for the move. Like any parent, he wanted to some sort of financing,” Mr Rattazzi said. traffic, given the fact the shopping centre provide them with as many opportunities “On the other hand, we have been helped is open during the day and closed at night. as possible and was losing confidence in his quite a bit by our supplier which has trusted home country. “Of course, it has happened exactly the us and given us some delay in the payment opposite; we have done quite well at night terms, so it is helping us somehow replace when people come on purpose to dine at I’m involved in almost the bank financing.” our restaurant, while during the day we are every part of the With just over a year of experience not getting that much traffic.” operating Daverro, Mr Rattazzi has already Overall though, Mr Rattazzi said he had business, and I spend learnt some key lessons, not least of all that found it very energising and a great hospitality is an unpredictable business learning experience. several hours on the floor which requires him to freely adapt to changing circumstances. “Being a small business I’m involved so I get a 360 degree in almost every part of the business, “The nature of the business itself is quite from the accounting to the marketing, view of the business. unpredictable,” he said. but I also spend several hours on the “In our specific case we are located in an floor so I get a 360 degree view of the outdoor area of a shopping centre, so when business, which is tiring but it’s also very Mr Rattazzi said that when he first visited I started drafting business plans for our stimulating,” he said. Perth with his consulting firm in 2011 he fell in love with the place. “I liked that people were very friendly and open and interested in people coming from Lorenzo’s top five start-up tips Europe,” he said. 1. Time spent planning your business is never wasted, but be prepared to be “So I started looking for a way to move here flexible because more than likely what you wrote in your plan will remain with my family.” on paper. A year later he was back, exploring 2. Be passionate, but do not become obsessed investment opportunities with his current with your business. business partner. Unsure of where to begin, the pair got in 3. Stay humble in the highs and stay positive touch with Austrade, which gave them in the lows. guidance on what type of business to look 4. Always remember that for yourself your into and organised a handful of meetings to business may be everything, but for your help them get started. employees it is just a job, as motivated as Lorenzo Mr Rattazzi concluded the hospitality they may look. Rattazzi AFAIM. industry might be the way to go, and two years later they signed the lease on 5. Analyse your mistakes (you will certainly make Daverro’s current premises in Floreat. many) to try and learn from them.
AIMWA.COM 27 ETHICAL RETAIL
ETHICAL
LET'S GET
By Kaitlin Shawcross
It’s no secret that some of our most popular brands import goods Fair trade conscious buyers are visiting websites such as Shop from overseas where workers may not be paid a fair wage, where Ethical (ethical.org.au), which provides a comprehensive list child labour still exists, or where forests are rapidly diminishing. of most brands available in Australia – ranging from food to However, as consumers become more aware of and passionate electronics, or fashion to household products – with an overall rank about ethical retail, many companies are switching to ethical for their environmental and social track record. offerings or committing to organic produce and supporting their Leader spoke with a few of the top-rated companies to learn workers both here and overseas. about what it means to operate an ethical business.
Anne Marie Baldwin, General Manager Gary Martin FAIM, CEO Australian Institute of HR and Sustainability, Myer Management WA
Myer General Manager HR and Ethical leadership has now become a hot topic. Sustainability Anne Marie Baldwin There are many areas that impact ethical behaviour and I said Myer closely examined how believe integrity is one of the most important qualities. to integrate sustainability into Anne everyday business practices. Marie As a leader in the business world for example, ethical Baldwin. behaviour should be a prerequisite in your interactions. “This commitment includes sourcing merchandise that is And this should not just apply to the leaders themselves – produced in safe and fair working the highest standards for ethical behaviour should also be conditions, where human rights practised throughout the organisation. are respected,” she said. To be the leader of an organisation makes many demands The company also operates with a upon you. 58 per cent waste recycling rate, which Being an ethical leader involves openly discussing the is increasing every year, and has developed an ethics of decisions made by the organisation, and also Energy Management Strategy for 2013-2018 with the aim of including others in more of those ethical decisions. reducing energy intensity by 10-15 per cent by 2018. Ethical leadership is about being someone who can talk “Last year we significantly increased the number of ethical about difficult ethical choices, and also help others to take sourcing audits undertaken to improve transparency and responsibility for their own decisions and actions. visibility for our customers,” Ms Baldwin said. Making respect one of the main pillars of your organisation is Myer’s ethical sourcing framework includes all new suppliers paramount – as is maintaining a respectful environment to help specifying where products are manufactured, which suppliers build and maintain trust and open communication. are to be audited under the policy and remedial action plan or As leaders we have a responsibility to maintain withdrawal of supply for non-compliant suppliers. trust, and a common failing of both In a fast-moving sector like retail, customers' expectations are organisations and leaders is to place evolving rapidly and businesses need to keep up. Ms Baldwin profit or self-interest before brand said customers are growing more environmentally and reputation, quality and longevity. socially conscious, seeking products that reflect their values. Indeed, I would go as far as to For companies looking to make a shift into a more sustainable say that unethical business supply chain Ms Baldwin suggested utilising both external practice is a sure-fire way to Gary experts and internal know-how to discover practical ways to ensure your company’s and its Martin make an impact. leader’s demise. FAIM.
28 #3 JULY 2016 Pana Barbounis, Founder Pana Chocolate Peta Granger, Director Lush Australia Pana Barbounis founded Pana Chocolate four years ago with the goal of creating chocolate that would make people stop Involving their employees and really enjoy the bursts of flavour. Today, the company in building the company’s Peta turns over more than $5 million each year and supplies over beliefs and values has Granger. 3000 stockists around the world. been key to the success of handmade cosmetic From the get-go Mr Barbounis said he would only work with company Lush. fair trade ingredients and aimed to use as many resources as possible from local suppliers. Lush Australia Director Peta Granger said many of their staff “A lot of our raw materials come from overseas so I made were first attracted to the company the decision to at least get the packaging locally, and through the issues Lush campaigns against. I’ll continue making the chocolate bars here as well,” Mr Barbounis said. ”The positive from that is we find having staff that care about the same issues tends to translate into really great customer Pana Chocolate packaging is made from 100 per cent recycled service because they do genuinely care,” she said. Australian cardboard with vegetable-based inks and an edible seal made of plant gum. Lush’s goals include reducing landfill by using less packaging, actively campaigning for social change, supporting grassroots All the ingredients used in the making of the chocolate are charities and investing heavily in permaculture start-ups By Kaitlin Shawcross organic and fair trade with cacao sourced from Bolivia and the around the world to end the poverty cycle of many farmers. Dominican Republic, cold pressed cacao butter from Peru and dark agave nectar from Mexico. “Ultimately what we’re striving to do is conduct our business so that all people who have contact with us – from our Pana Chocolate examines the relationship their suppliers have ingredient suppliers through to our staff and customers – with growers to ensure full transparency of the supply chain. benefit from their contact with Lush and truly have their lives “With most of our key suppliers we’ve been given an enriched by it,” Ms Granger said. introduction to the family,” Mr Barbounis said. The company’s success combined with their ethical stance has “There is a Venezuelan family that we buy some cacao from – given the company a ‘champagne problem’ as they struggle to we know the family.” gather supplies to meet the product demand. Staying outside of a price competitive market has allowed “I think it’s a little sad that inventing sustainable products Pana Chocolate the freedom to choose how they source their and a transparent supply chain, permaculture farming and product. using the business to affect social change is seen as ethical and responsible and isn’t instead just a moral norm of how “Once you start entering that space and you try to compete businesses operate today,” Ms Granger said. with other companies at a price point it almost forces you to get the cheapest products from overseas,” Mr Barbounis said. “I think until this happens it’s nice that we can serve as an example that you don’t need to leave your ethics at home to “From the outset with Pana Chocolate I didn’t want to be in run a successful and profitable business.” that space.” With such strong opinions the company has ruffled some For companies who are a part of an feathers in the past, however that hasn’t deterred Ms Granger unethical production chain there who said she was okay with losing some customers if it meant can be huge repercussions holding firm to what they see as basic human rights and on brand, image and cost if animal welfare. negative issues come to light. “We want to make sure we’re not just preaching to the “It’s different if you weren’t converted. We’d rather be raising issues with people we want aware of it or somebody Pana to be thinking about them,” she said. misled you," he said. Barbounis. “More than anything we’re trying to give those hard working "But if knowingly you’ve charities and not-for-profits access to something that we have done that, a lot of the hard been building for the last 20 years, which is windows which act work you’ve done can quickly like billboards on some of the busiest streets around the world, become undone.” and enthusiastic staff that are ready to rally behind it.”
LEADERS IN ETHICAL RETAIL
NATIONAL AUSTRALIA BANK L’ORÉAL KELLOGG COMPANY Ethisphere recently • A $10.5 million contribution to • Provided over 60,600 • A 14 per cent reduction compiled a list of people from underprivileged in greenhouse gas 131 companies from volunteer efforts in 2015 alone communities access to emissions between 21 countries that (due to 43 per cent of employees are leading the way taking volunteer leave). employment as of 2015. 2008 and 2015. in new standards • Assistance of 58,000 Australian • An improved environmental • A 25 per cent reduction of ethical business low income earners with products footprint on 43 per cent of L’Oréal in waste sent to landfill models. These are and services in 2015. new or renovated products. during the same period. some of the most notable companies • A seven per cent decrease in • A 31 per cent reduction in waste • $263 million in to make the list. greenhouse gas emissions from from plants and distribution charitable donations 2014 to 2015. centres over the last 10 year. between 2011 and 2015.
AIMWA.COM 29 FIRST CLASS FACILITIES FOR ALL YOUR BUSINESS NEEDS
Offering flexibility, convenience, and affordability. With purpose built facilities representing excellence in sustainability, all have been designed to meet your corporate learning, meeting and networking needs.
AIM WA’s facilities are extensive, and make it the premier choice for event organisers.
Call us today to talk through your options!
Contact us on +61 8 9383 8007 or email [email protected] aimwa.com
CORPORATE MEMBER PROFILE
Leading the City of Joondalup into the FUTURE
By Cassie Gunthorpe international investment and further development The City of Joondalup is one of the largest local to become a vibrant CBD that is attractive for visitors, governments in Western Australia by population. businesses and residents,” Mr Hunt said. Representing a community of approximately 174,000 With such well-rounded and extensive experience residents, overseeing a staff of over 600 full-timers, in his field, Mr Hunt shared some key leadership plus being responsible for an annual budget of about lessons he has learnt over the years; one such lesson $160 million, it’s no small task for CEO Garry Hunt. – working together and developing good relationships is paramount for success. As the Principal Officer of the corporate entity, Mr Hunt is responsible for leading the administration, managing day-to-day “We achieve little alone. It’s all operations and ensuring Council decisions are about people and relationships. Win implemented. the hearts and minds of people and FIRST CLASS Likening his role to that of a coach at a sporting anything is possible,” he said. organisation, the CEO works closely with his team of professionals, offering guidance and This isn’t always easy, however, with Mr Hunt FACILITIES training in order to reach the City’s goals. acknowledging that when engaging with stakeholders you have to be prepared to debate and “Most employees want to do well be challenged. FOR ALL YOUR and all leaders must provide them Leading a team towards the same goals and the opportunity,” Mr Hunt said. keeping the morale up is a huge task, but Mr “Lead and guide them but only Hunt said making the goals relevant and BUSINESS NEEDS direct where necessary.” being enthusiastic went a long way in inspiring others. Mr Hunt described his core He believes flexibility, a thirst leadership values as being for knowledge and the ability professional, ethical, accountable, to admit when you’re wrong honest, respectful and are key traits for a successful Offering flexibility, convenience, and affordability. compassionate – qualities that With purpose built facilities representing excellence are sure to have helped him get leader. in sustainability, all have been designed to meet your where he is today. Mr Hunt offered these words corporate learning, meeting and networking needs. Previously the CEO at the of wisdom when asked cities of Melville and Perth, what advice he would give to someone heading into a AIM WA’s facilities are extensive, and make it the premier Mr Hunt has been with the City of Joondalup for leadership position for the first choice for event organisers. 11 years, during which time: “Know your role, be clear time he has seen the on authority, assess the risks Call us today to talk through your options! city undergo a dramatic and know the skills and gaps of transformation through your team.” a period of growth and Mr Hunt said he had a few people development. he admired when it came to Contact us on +61 8 9383 8007 Currently in the leadership, including his parents or email [email protected] midst of a five- for their amiability, along with key year Capital Works personnel in governance including Program to improve Kerry Sanderson (current Governor parks, streetscape, of Western Australia), Terry Budge traffic, foreshore and (Australian banking executive and the aimwa.com natural areas, among other areas, Mr Hunt Chancellor of Murdoch University) and and the rest of his Malcolm McCusker AC CVO QC (Australian team are working barrister and philanthropist). tirelessly to improve “They have all been leaders in their the City of Joondalup. field and shown a great willingness to “Work is ongoing give back to the community through to attract both personal time and effort,” he said.
AIMWA.COM 31 PROFESSIONAL MEMBER PROFILE PRODUCING the goods
By Jack McGinn However, the lure of publishing remained ever present, and when There’s little in her role as Chief Executive Fremantle Press came calling Officer of publishing icon Fremantle Press in 2008, Ms Fraser was ready to that brings Jane Fraser FAIM the same level take up the challenge. of joy as handing over an advance copy of a new book to those involved in its creation. “I knew about Fremantle Press from the time I was given Sally “It’s a beautiful moment after months, Morgan’s My Place just before I usually years of hard work and close went to the US, and it was very collaboration between authors, artists, poignant, so it was rather lovely editors, designers and printers to finally to be back in the publishing hand the finished product over to the house where that book began,” joyous author,” Ms Fraser said. she said. “We do this over 20 times a year and Ms Fraser has been taking on Jane Fraser FAIM. it never loses [its appeal]. Each book is challenges ever since. Becoming different and we launch them into the world CEO of the organisation in 2010, the nature taking various computer and management hoping there are people everywhere who of the not-for-profit sector means her job classes, and I’ve gained a lot from courses will want to read it.” extends far beyond the traditional reach of like Finance for Non-Financial Managers, her title. Accounting for Non-Accountants and Launching interesting content into the various HR and business units.” public sphere has been the not-for- “Many NFP organisations, particularly in the profit’s driving purpose for a long time. arts, operate on tight budgets with very When it comes to leadership across all Celebrating its 40th year, Fremantle Press limited resources,” she said. organisations, Ms Fraser said the key was to counts award-winning pieces such as Sally fully understand the business and its core Morgan’s journey of self-discovery My Place Being open and consultative objectives. and A.B. Facey’s A Fortunate Life among “A leader’s role is to ensure everyone in the its portfolio of Western Australian fiction, in everything I do is vital organisation is able to work to the best of poetry, children’s books and non-fiction. because I know I don't have their ability, and so my key task is to make Ms Fraser entered the organisation as its sure the business is viable and sustainable Non-Fiction Publisher in 2008 before taking all the answers. and runs as smoothly and efficiently as on the top job in 2010. But her present role possible,” she said. is a long way from where she started in “For me, this can’t happen unless efficient the profession – as a broke University of “Everyone works very hard, often juggling practices are in place and we all work as a Sydney graduate with an honours degree in multiple roles – I am CEO, Sales and Rights team with the same goals in mind. languages and economics. Manager and Non-Fiction Publisher – “Being open and consultative in everything “I really wanted to travel, but I was stone and usually without any administrative I do is vital and also preferable because I broke and needed a full-time job after so support.” know I don’t have all the answers. Great many years as a struggling student,” Ms The not-for-profit status of the publisher solutions and ideas – and a real sense of Fraser said. has significant implications for the way the group satisfaction – tend to come from a good brainstorming session.” “I landed a job as a sales rep for a university/ business is run as well. Ms Fraser said the education publisher which I thought was majority of Fremantle Press’ income came The approach seems to be paying off. fantastic, but only considered it a stepping from book sales but the organisation also Despite the challenging times facing arts stone to something else. relied on government funding, donations organisations around the country and the and corporate sponsorship, with all of these unpredictable nature of the publishing “As it turned out, it was a stepping stone revenue streams under constant pressure. industry, Ms Fraser said she felt Fremantle – but to other publishing jobs in sales and Press had never been in better shape. then in editorial, which I loved. Life and work Ms Fraser said the support offered by the have a wonderful way of evolving when you Australian Institute of Management WA “We have a fabulous publishing program reach these forks in the road – interesting to not-for-profit organisations had helped underway and a strong stable of talented things can and do happen.” many at Fremantle Press. new authors,” she said. Ms Fraser’s career took her to San Francisco “I can honestly say that AIM WA’s generous “In the past two years we have contracted for five years, where she was tasked with sponsorship program for NFPs has been a number of books to foreign publishers establishing an arm of an international very important in providing me the basic in Turkey, Spain, France, Germany, China, publishing house, before returning to business tools and confidence to make my Taiwan, the UK and US, and for film and Sydney and then Perth where she worked in job better,” she said. television. corporate communications and for a mining “Everyone in the company has benefited “It’s all pretty exciting really and a great way company. from the program over the past five years, to be celebrating our 40th anniversary.”
32 #3 JULY 2016 THE FRONTLINE LEADER - INTENSIVE 2016
The most important management level is the one closest to the frontline. This intensive program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and a practical workplace application.
Gain a nationally recognised qualification
Book now to secure your place by visiting aimwa.com or calling Client Services on 9383 8000
National Provider No: 0058
AIMW_17561 FLP Leader Ad.indd 1 17/06/2016 1:55 pm AIM WA WESTBUSINESS PINNACLE AWARDS
CUSTOMER SERVICE DOMAIN
By Cassie Gunthorpe He encouraged others to get involved in the awards, With the new Perth Stadium set to open in saying it creates great 2018, Domain Stadium and the staff behind staff recognition and it at Perth Stadium Management (PSM) are consolidation. giving everything they've got to create a lasting experience. PSM has an ongoing leadership program that Heading into its final years of operation focuses on improving and as an AFL stadium, the organisation is maintaining a culture built remaining focused on its bright future around excellent customer beyond AFL thanks to great leadership service and fan-focused initiatives by key personnel. experiences. WA Football Commission CEO Gavin Taylor FAIM. The future will bring exciting new Mr Taylor said constant opportunities for the stadium to deliver reviews of both the stadium world-class entertainment, with the and staff’s performance, as well as making in the industry, being part of a small group stadium set to continue holding WAFL sure its workforce was highly satisfied of Australians with current experience games and concerts featuring world and motivated, were key to ensuring its running a venue with over 40,000 capacity. famous artists well into the future. leadership program delivered results. Under Mr Taylor’s leadership, PSM has The organisation has been determined to “We’ve worked really strongly within our become the first stadium in Australia to be improve its customer service experience customer service training and development accredited with the international customer over the years, implementing initiatives program, which has not only led to service certification. and programs that have seen impressive significant customer service results but also results. “We’re doing a lot of work to make sure staff satisfaction rates increasing at the those standards, systems and processes In recognition of their hard work, the team same time,” he said. are maintained within our organisation and took out the Customer Service Excellence we’re really focused on the next years," he award at the 2015 AIM WA WestBusiness Our customer service said. Pinnacle Awards. “We had an ageing stadium with ageing The accolade recognises organisations that results actually continued facilities but we created a cultural mindset have achieved excellent results through key to improve and that would amongst all of our staff that we could still initiatives that demonstrate leadership and make a difference.” commitment to customer service. have been a really easy The venue operates with a team of 12 Former PSM General Manager Gavin thing to fall away with just permanent staff that extends to a team Taylor, who is now the new WA Football the volume of work and the Commission Chief Executive Officer, of 350 casual staff, creating a huge role acknowledged the award meant a lot to amount of events we had on. for Mr Taylor in order to lead such a large him and his staff members. organisation towards the same goal. “It provides a great recognition on what With PSM missing out on the opportunity was a really focused three or four years to The 2018 season will mark an end of an era to be the new Perth Stadium operator, the improve customer service,” Mr Taylor said. with AFL at Domain Stadium, previously organisation is focused on creating quality Subiaco Oval, which has been the fortress experiences outside of AFL at Domain Managing to take out the award in its Stadium well into the future. busiest year on record, with over 1.1 million for both West Coast Eagles and Fremantle people through the door, the organisation Dockers since their inception. In order to achieve this, the team will showed just how dedicated it was to The oval was first used for football in continue to operate with a fan-first providing excellent customer service. 1908, and today sees crowds of 40,000- philosophy and deliver experiences that meet the standards of the international “Our customer service results actually plus for a variety of events outside customer service certification. continued to improve and that would have football, cementing it as an important been a really easy thing to fall away with entertainment facility for WA. Submit your 2016 Pinnacles entries by just the volume of work and the amount of Mr Taylor is highly regarded for his July 22, 2016. For more information visit events we had on,” Mr Taylor said. leadership skills and wealth of experience pinnacleawards.com.au.
34 #3 JULY 2016 ONE SMALL STEP
AN EXCERPT FROM ONE SMALL STEP… FOR LEADERS BY DR SHAUN RIDLEY FAIM BE CLEAR ON PERFORMANCEPERFORMANCE EXPECTATIONSEXPECTATIONS then get out of the way
When consultants are hired by They know that some of the actions It is a bit like the sporting team that walks organisations to investigate performance described in the job description are not into the changing room at half time, there shortcomings, one of the most common going to contribute to achieving the is usually no need for the coach to tell the findings is that staff do not know what is targets. players the score. expected of them. As their manager, you have the choice This frees everyone up to focus on the The most common reaction of managers of forcing them to blindly follow the job second half – what needs to be done on hearing this finding is disbelief followed description or making sure they are crystal to overcome any shortcomings or to shortly after by dismay. clear about the performance targets and capitalise on the current position. then getting out of their way. “How could they possibly be unsure about Just like a manager in an organisation, the what their job is” the manager exclaims, By choosing the second option, you coach can’t play every position or do all “I’ve told them a thousand times”. demonstrate your confidence and trust the work; the coach can only set specific in them and are also able to hold them targets and then rely on the players to On closer inspection, there is a accountable for the outcome. deliver. misunderstanding about the word “expectations”. The coach can’t play every ONE SMALL STEP – in the next 24 hours The manager expects their staff to Develop a short list of specific targets for fulfil the role as described in their job position or do all the work; each of your direct reports. description and, more generally, to do whatever is required to get the job done. the coach can only set Meet with them individually to discuss the targets, agree that they are Herein lies the problem, what exactly does specific targets and then rely appropriate or make modifications. getting the job done mean? on the players to deliver. Once agreed, you can explore what needs Job descriptions are often lists of duties or to happen in order to achieve these a series of actions deemed appropriate for outcomes. the role. You should continue to offer them the level Give the staff member the chance to do They say little about the specific of support they require, check in on them most of the talking and try to capture outcomes or targets for the next period. occasionally, offer feedback as appropriate some of the ideas so the job description It is these specifics that the follower and then, stop interfering. can be updated for future reference. needs. This is what they mean by Agree to a timeframe when you will “expectations”. A bonus outcome from agreeing meet to check progress and to provide specific targets is that the performance Once staff know the specific targets, they whatever support is required. are often better placed than their manager management process becomes much Copies of the book One Small Step…for to know what actions and behaviours are easier. Leaders are available from AIM WA for required to achieve these targets. Both you and the staff member know $14.95 plus postage and handling. To This is especially true of people who are what the targets are and you both know order your copy, please call experienced in the role. whether they have been achieved. 08 9383 8088.
AIMWA.COM 35 SPOT OF SHOPPING
apps Sleep Time GADGETS Free
Improve the quality of your Sense Sleeping Tracker sleep with the award- RRP: $209 winning Sleep Time app www.hello.is with over 35 million users. The app tracks your sleep, analyses your sleep cycles, Wake up with Sense, a new device provides nature sounds to fall asleep to, that monitors sleep patterns with allows you to review your long-term trends and even offers a workout plan to help you minute-by-minute data. Not only does NightWave Sleep Assistant Sense monitor sleep patterns but it sleep better. also assesses the environment of your RRP: $69.95 bedroom to show how external factors www.nightwave.com.au can affect the quality of sleep. Sense’s iDream – Sleep Maker Smart Alarm analyses your sleep, The NightWave Sleep Assistant allows Free detects when you're sleeping at your busy, churning minds to finally get lightest and wakes you up at the most some rest, utilising the body’s natural iDream helps you sleep optimal time to start your day. Learn relaxation response to solve sleeping with your choice from how to improve your sleep with Sense. issues and acting as a 100 per cent a selection of relaxing, natural alternative to sleep medication neutral soundtracks to mask any unwanted or supplements. This product eases or distracting sounds. You can even use and clears the mind through deep and iDream in the office to fade out any rhythmical breathing. It projects a soft unwanted noise by simply plugging in your blue light in a darkened bedroom and headphones. Audio without melody or lyrics gently pulses on and off while you helps improve sleeping conditions; plus you breath in and out in time with the light. can adjust the settings on your phone or Gradually the light and your breathing tablet to have the sound gradually fade out slow down, bringing your relaxation after you have fallen asleep. deeper and deeper until you fall asleep.
Sunbeam Quilted Massage Mat VB6500 Salute The desk RRP: $75 $4.49 www.target.com.au Feel calm and refreshed right at your desk with the A full-body massage mat to keep your Salute The Desk app. Learn whole body relaxed right from the ways to improve your posture and release comfort of your own home, the soft tension, all while remaining at your office quilted massage mat has a built-in pillow desk. The app was developed by a qualified and is designed for use on a lounge or bed. teacher in yoga, tai chi and qigong. There The mat has two massage strengths and are 27 yoga poses and two guided relaxation offers an optional heat setting for the sessions to choose from, with audio, video lower back to keep warm while your neck, and written instructions making it easy to shoulders, back of thighs and calves are follow. Breathe deeply and relax with Salute massaged. The mat is machine washable, The Desk. making it a convenient and well-priced relaxation gadget. podcasts
Upgrade your brain, Kick ass at work Mindfulness at Work The Productivityist Podcast
Bursting with information on This podcast provides mindfulness The Productivityist offers ideas improving your workflow, special training in the workplace and online, and tools for personal productivity, guests guide you through the world with key insights on how to minimise time management, achieving goals, of psychology, enhancing mental the effects of distractions and breaking habits and improving your performance, mindset, productivity, maximise your work productivity. overall work process. The podcast sleeping better, reducing stress, Although the podcast is designed for is sure to reduce some of the boosting your memory, focus and course participants it is also available headaches and stress caused by concentration, plus lots more. for anyone who wants to try it out. inefficient working.
36 #3 JULY 2016 BUSINESS BOOK CLUB
Triggering change
At the recent for some it will be a light bulb moment of book club, awareness and for others it will be a great Phil Haberland AFAIM. leadership coach refresher on some important themes and and New York practises we may have forgotten.” Times Bestseller Filled with revealing and illuminating stories “These are active questions rather than Dr Marshall from Dr Goldsmith’s work, Triggers offers passive questions; for example, asking Goldsmith’s book a personal playbook on how to achieve yourself whether you did your best to be Triggers was happy today, rather than were you happy.” reviewed. change in our day-to-day lives. But since humans as a species are generally averse to Ms Bolton said the main aim of the book “The book was worth reading as it blended any form of change, this book teaches us was to help the reader achieve lasting established learning with new research in an to make it stick, allowing us to become the positive change in their behaviour. However, entertaining, easily accessible style,” person we want to be. although she could relate to some of the AIM WA Book Club facilitator Phil aspects in the book, she personally felt it Haberland AFAIM said. “A profound learning from the book was the need to look within to raise the level of wasn’t relevant to herself. “The book inspires you to do a thorough one's awareness; to raise the level of one’s Geoff GlassFAIM , on the other hand, found audit on the good and bad triggers consciousness so as to make choices with Triggers to be easy and accessible and surrounding you in your life environment.” intention,” Mr Haberland said. allowed him to consider how behavioural Described as his most powerful and “This led to discussion of the role of changes could be embedded both insightful book yet, Triggers examines the mindfulness in today’s constant, digitally personally and professionally. environmental and psychological triggers interrupted world.” “Dr Goldsmith refers to a core group of that can derail us in our lives. Usually the engaging questions you can ask yourself result of unappreciated triggers in our Sam Bolton AIMM participated in the that act as a trigger to a new way of environment, they are constant, relentless discussion of Triggers and gave the book a interacting with the world,” Mr Glass said. and omnipresent. But Dr Goldsmith points lukewarm review. out that we have a choice in how we “Typically we default to external factors “Overall, I enjoyed the book but I felt it was respond. or the environment when it comes to flawed,” Ms Bolton said. our behaviour both at home and in the “Everyone can “I found a lot of the concepts weren’t well workplace and this leads to the central relate to this book developed and didn’t necessarily flow.” premise of this book: to ensure the default because the doesn’t come into play and the focus of the examples Marshall Despite this, Ms Bolton said Triggers was self-questioning is upon us. Goldsmith uses thought provoking. are universal “The question is not ‘do I have clear goals’ “I like the idea of asking yourself what to human but ‘did I do my best to make progress Goldsmith calls engaging questions,” Ms experience,” Mr towards my goals today’? In answering that Bolton said. Haberland said. question, it removes the ability to blame external factors and becomes more about “I would personal ownership and responsibility.” recommend the book to others; Triggers offers the thought-provoking question ‘what do you want to become?’ “The book elicited wide ranging views with a credible pass mark as the consensus,” Mr Glass said. “The book club itself is a powerful learning environment with open, forthright and intelligent views expressed by all. I would encourage others to come along for future sessions.” Geoff GlassFAIM. Sam Bolton AIMM. See page 39 for upcoming events.
AIMWA.COM 37 THE LAST WORD Suzy Roche AFAIM.
THE GIFT OF feedback
By Jack McGinn Why, what and how Suzy Roche AFAIM still fondly recalls the Communication around intention is crucial first time she received balanced feedback in the successful delivery of meaningful in the workplace – the AIM WA Learning feedback, according to Ms Roche. and Development Specialist considers it a “If you don’t know the answer to what moment which changed her life. feedback is going to do for individuals in Having previously only been exposed to your team, don’t start making feedback a “This is a way that says ‘You know what? ‘command-and-control’ style feedback part of what you’re doing,” she said. I get you. I understand. We’ve had this where management only addressed staff conversation about what’s important to “You need to know what the pay-off is when there were problems, the introduction you and I respect that’,” Ms Roche said. because, just like all good leadership and of two-way, positive feedback at the management functions, you need to be “That’s why I want to have this hand of a new leader gave a new sense of able to assess if it’s getting you there.” conversation about how you can do direction to Ms Roche’s career. something different and be better, so let In terms of the ‘what’, Ms Roche said it was “I wanted to be tested and I wanted to grow me tell you what I’ve observed and let's talk crucial to outline some ground rules around but I didn’t know where to grow,” Ms Roche about the impact of that on the business.” what feedback is and isn’t. said. Ms Roche said while many shied away from “If it’s a weapon where I store up negative using figures to express business impacts, things to make you feel really bad on a she didn’t share this view. Instead of assuming Monday or a Friday, that’s probably not what we need to call feedback,” she said. “Why people don’t use business statistics people are going to figure and operation plans to have feedback “Instead of assuming people are going to conversations always puzzles me,” she said. it out, we need to be figure it out we need to be very explicit at the beginning and tell people what “[They say] ‘people get too emotional’. explicit at the beginning feedback is and isn’t in your definition.” Numbers don’t seem emotional to me. I don’t understand why people don’t use and tell people what Ms Roche said the 'how' was about the them.” logistics of the feedback – the clear feedback is and what it expectation placed on each person before, When it comes to next steps, Ms Roche said during and after its delivery. it was important to pre-think about some isn't in your definition. next steps to be suggested, not directed Planning with positive intent at the employee, and have a conversation Rather than giving feedback when angry or around these. “It was [the new leader’s] feedback that emotional, Ms Roche said it was important Encouraging two-way feedback was able to get me there. He did it for to establish and understand the individual other team members as well; it was about motivations of the team and work within Finally, inviting honest and well-received the most high-performing team I’ve ever these. feedback in the one-on-one setting on worked with in my life, and it was all about your own performance lowers the sense balanced feedback.” “I think one of the things we can use to of threat in the situation and ties in with put that pretty gift-wrap on feedback relatedness. It’s little wonder Ms Roche, who has is connected to that person’s unique worked internationally in mobile and digital motivation – not your motivation and your Importantly, Ms Roche said it provided a communication for more than 25 years, assumption of ‘well everybody cares about model for how your employees received considers effective feedback to be so money and everyone wants a big house’,” the feedback you gave them, and important. she said. that feedback given to you should be considered. Addressing an AIM WA Professional “If you’re not having conversations with Development Sundowner in May, Ms Roche people about motivation, I’m not sure “If you ask for feedback as a leader or with said giving feedback was the equivalent you’ve earned the right to give them your peers, whatever you do, do not drop of sharing a gift with somebody you cared feedback.” the ball,” Ms Roche said. about, and likened its delivery to gift “Take that feedback on, diarise it in your wrapping. COIN model calendar, take action and let them know “I think when we give feedback, what we’re The COIN model is a nod to the findings of what you did with the feedback. Isn’t that doing is caring and helping people along the the neuroscience community, and presents what you want your team members to do?” a framework for providing effective feedback. journey,” she said. Ms Roche strongly advocated the use of COIN stands for 'connecting' to a person’s feedback logs to keep track of feedback A feedback wrapping toolkit goals or interests, making 'observations' offered and help identify ‘blind spots’ – that are specific, outlining 'impacts' on the areas you might not think were of concern Ms Roche offers four tools for successfully business and suggesting, discussing and but recurred in the feedback offered to you. ‘wrapping’ feedback – communicating the agreeing on 'next steps' for action. why, what and how, planning with positive What she considered most important intent, working to the COIN feedback model, Connecting involves understanding the though was setting the right example for and making two-way feedback a priority. motivations of your staff. the team to follow.
38 #3 JULY 2016 Visit aimwa.com for more Upcoming Programs and Events information and to register
Impactful Communication 2016 2016 Inspirational Leader Series Breakfast An exciting new approach to Commissioner James McMahon, communication strategy that ensures your 18-19 message is delivered more effectively. 3 Department of Corrective Services, 7.15am – 9.00am JULY An AIM WA+UWA Business School AUGUST Executive Education Program
2016 Executive Leadership Program: 2016 Co-operatives and Mutuals The New Manager – Evening Program This program has been designed to address Designed to polish and develop the 14-19 the specific requirements and unique 18 management style and skills of new AUGUST challenges that face co-operative, mutual and managers or others in line for management. member owned organisations. JULY An AIM WA+UWA Business School Executive Education Program
2016 The Project Manager Commercial Acumen for Contracting 2016 Managers in the Building and Covering the higher level skills required of Construction Industry 18-20 project managers to manage the project governance, procurement, costs and people. 25-26 Tailored specifically to site managers, JULY superintendents, project managers, AUGUST procurement specialists and business professionals from the B&C industry.
2016 Business Book Club 2016 Professional Development Sundowner Discussing TED Talks - The Official TED Guide to Public Speaking, by Chris Anderson. One Small Step… For Leaders, 19 Dr Shaun Ridley FAIM, Deputy CEO, AIM WA. JULY 5.30pm – 7.30pm 25 AUGUST 5.30pm – 7.30pm
Your Best Self Series – Lunch Break Briefing 2016 Finance for Non Finance Managers Your Personal Brand: Unleashing Your 2016 Executive X Factor. This practical guide to analysing financial information will provide managers and Narelle Goodfield AFAIM, Independent 21 25-26 business owners with effective financial Consultant, AIM WA. JULY AUGUST skills to enable them to improve the financial 12.00pm – 2.00pm performance of their business.
Professional Development Sundowner 2016 2016 Career Karma: Maximising Your Skills Development Workshop Career Potential. Influencing a Wider Network. James Fairbairn, Lester Blades Executive 27 Search. 31 7.15am – 9.15am JULY 5.30pm – 7.30pm AUGUST
2016 Save the Date AIM WA Annual Leadership Summit 2016 19 Join 13 internationally and nationally recognised leaders for one OCTOBER amazing day of leadership insights and inspiration in Perth. Keynote speakers include The Hon John Howard OM AC, Annabel Crabb, Writer & Broadcaster, Sam Walsh AO FAIM, Former Chief Executive Rio Tinto and John Eales AM, Former Australian Rugby Captain & Player Wednesday 19 October, Hyatt Regency Perth A new series of programs, ideal for those people who would like the flexibility of attending programs in the evening. We’ve picked some of our popular programs and nationally recognised qualifications to enhance your professional development.
All programs are delivered in our world class learning environment, with free onsite parking and light refreshments.
AIM WA Professional Members will receive 30% off the Evening Advantage Programs.
BOOK NOW Online at aimwa.com or call +61 8 9383 8000