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Mackay Base Hospital Patient Information Guide 2018

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Mackay Base Hospital Patient Information Guide 2018 Patient information Mackay Base Hospital Mackay Hospital and Health Service 2018-2019 Take our guide with you on your smartphone or tablet 3 Access information anytime 3 Keep a copy of all relevant contacts 3 Email the guide to anyone Scan to download your copy now Contents Acknowledgement of Zero tolerance to violence 27 Traditional Custodians 3 No alcohol policy 27 Interpreter service 3 Smoking 27 Welcome from the Chief Executive 4 Public transport 27 Welcome to the Mackay Base Hospital 6 Parking 27 Contact us 6 Telephones 27 Hospital maps 7 ATM 28 About us 8 General Information 28 Our values 8 Accreditation and Quality Management 28 Sarina Hospital 10 Nurses call system 28 Visiting hours 10 Children in hospital 28 Visitors 10 Leaving the ward area 29 Staff 10 Transfer to other facilities 29 Your stay at the Mackay Base Hospital 11 Patient Travel Subsidy Scheme (PTSS) 29 Pre-admission clinic 11 Accommodation for relatives 29 Admission 11 ieMR - Mackay Base Hospital 30 How to prepare for your operation 11 Medical information 30 Bed allocations and single rooms 12 Patient accounts 31 Personal effects 12 Medical team/teaching of Where will I keep my personal belongings? 12 health professionals 31 Day surgery unit 12 MIRI 32 Arriving on the ward 12 NQ Patient Portal 32 Discharge planning 14 The hospital fire safety/ Transit Lounge 14 emergency procedures 33 Your Care and Safety 14 Support Services 33 Handover 14 Independent Patient Rights Adviser (IPRA) 33 Patient identification 14 Aboriginal and Torres Strait Islander liaison officers 33 Infection prevention 14 Palliative care information services 34 Multi-resistant Organism Screening 16 Social work 34 Medication safety 17 Dietitian 34 Changes in your health 17 Occupational therapy 34 Helping you to NOT fall over 17 Speech pathology 34 Preventing pressure injuries (sometimes known as bedsores) 19 Physiotherapy 34 Your rights and Pharmacy 34 responsibilities 19 Oral health 36 Consumer feedback, complaints and Telehealth 37 compliments 20 Other services 37 Ryan’s Rule 20 Community Health Services 37 During your stay 23 Aboriginal and Torres Strait Islander Mackay Hospital Foundation 23 Health Worker Network 37 Meal times 23 Aged Care and Home Care Services 38 Home Base Café 24 BreastScreen Queensland 38 Vending machines 24 Child, Youth and Family Health 38 Chaplains and pastoral care workers 24 Community Mental Health and Alcohol and The Sanctuary (multi-faith space) 24 Other Drugs (AODS) 39 Television/electronic equipment 24 Sexual Health and Sexual Assault Services 40 Laundry 24 Disclaimer 40 Mail 27 Acknowledgement of Traditional Custodians The Mackay Hospital and Health Service respectively acknowledges the traditional owners and custodians, both past and present, of the land and sea which we service and declare the Mackay Hospital and Health Service’s commitment to reducing inequalities between Indigenous and non-Indigenous health outcomes in line with the Australian Government’s Closing the Gap initiative. Interpreter service Effective communication between patients and staff is important. Interpreter services are available and will be organised by the nurse caring for you. All information is confidential. Please speak with a member of staff for further information about our interpreter services. 3 Welcome from the Chief Executive Dear patients, families and friends. Welcome to the Mackay Hospital and Health Service (Mackay HHS). While you’re in our care it is our aim to make your stay as comfortable as possible. Our vision is to deliver Queensland’s best rural and regional health care. We are committed to doing this by providing the highest quality patient care in a friendly, compassionate setting. Patient safety is a priority for our organisation and our wonderful staff do an excellent job in delivering high-quality care across all services and facilities. We are here for you, to support you and your family, to help you get well and get healthy. When caring for you, each one of our staff members will introduce themselves and make you feel welcome. Everything we do is to provide you with the best quality, safest, evidence-based, most efficient health care we can. We consider it a privilege to care for you and your family. If you have any questions or concerns about your care, I encourage you to discuss them with your treating nurse, doctor or other health professional. They may be able to resolve your issues immediately. Alternatively, you can contact our Client Liaison Office on (07) 4885 7690. Finally, Mackay HHS is committed to preventing hospital infections. To help us prevent the spread of germs and infections, we ask all our visitors and staff to please use the hand hygiene gels before entering and leaving the hospital wards and after patient contact. On behalf of the whole team, I wish you a fast recovery. Please let a member of our staff know if there is anything we can do to make your stay as comfortable as possible. Jo Whitehead Chief Executive, Mackay Hospital and Health Service 4 Qscan Mackay New PET-CT Service Trusted Analysis | Excellence | Compassionate Care With great pride, Qscan Radiology Clinics announces the opening of a state-of-the-art PET-CT and oncology imaging service at P Mackay providing local residents access to the Sullivan Nicolaides latest and most advanced diagnostic imaging Pathology service. Willetts Road Sams Road The latest scanner from Siemens has been chosen because of its unparalleled image quality, lowest radiation dose and optimised patient safety and comfort. All patients with Medicare eligible indications will Qscan Mackay be bulk billed, and scans interpreted by Qscan’s 148 Sams Road subspecialty oncologic radiologists. North Mackay, QLD 4740 For more information, please visit our website P: 07 4960 4940 at qscan.com.au Follow Us On qscan.com.au Welcome to the Mackay Base Hospital Contact us For all enquiries please phone the hospital directly with the details of the ward or department that you wish to speak to and the switch staff will assist you. Mackay Base Hospital Sarina Hospital Bridge Road, Mackay QLD 4740 Hospital Street, Sarina QLD 4737 Telephone: (07) 4885 6000 Telephone: (07) 4943 8777 Facsimile: (07) 4885 6408 Facsimile: (07) 4943 8739 www.mackay.health.qld.gov.au Email: [email protected] 6 Hospital maps Child Advocacy K J Unit Education and Mental Health H B B Research Centre Biomedical (BTS) Equipment Services (P ELS) Women’s Child and Birth Centre Adole scent Health Unit Unit Birth Suite Sta only F Rehabilitation G1 Loading Dock E1 G Unit Women, Children A A A and Adolescent Surgical Unit Special Care Clinics Theatres L H Level 0 Nursery Supply Support A Lifts Public Lifts Travel Transit Admissions Lounge Cashier F1 Main Entrance Intensive Care Unit E E Sta The Sanctuary Day Surgery Cardiac Care Unit only Short Stay Unit Pharmacy Q M Pathology Blood Collection Specialist Public Lifts Outpatient BRIDGE ROAD you are here Support A Clinics J EMERGENCY Medical Imaging Mental Health C D Level 1 Allied Health Dental A Lifts Ambulances only A1 Administration A1 Reception K Oces Oncology Day Unit Education and Research Centre N Red Cross Blood Bank Public Car A1 Park Renal Services Sta Parking Public Parking Areas BRIDGE ROAD G2 E2 P3 P2 Clinical F2 Measurements Unit Medical Unit P4 Public Lifts Level 2 A Lifts A2 Oces Authorised access only P6 P2 Open to public P3, P4, P6 Open to public or staff after 8:00am Monday to Friday 7 About us The Mackay Hospital and Health Service (Mackay HHS) is a contemporary organisation with more than 2,000 employees, providing extensive health services in a range of regional, community and rural settings, to a population of around 120,000 people. The Mackay HHS is made up of eight hospitals and four community health facilities which are; The Mackay Base Hospital, Bowen Hospital, Clermont Hospital, Collinsville Hospital, Dysart Hospital, Glenden Primary Health Care Centre, Mackay Community Health, Middlemount Community Health, Moranbah Hospital, Proserpine Hospital, Sarina Hospital and Whitsunday Community Health. We are passionate about our community and the health of the people living in it. Our purpose is simple. We want to provide outstanding healthcare services to you through our people and partners. The Mackay Base Hospital is the referral hospital for our region, one of the most modern healthcare facilities in Queensland. A state-of-the-art facility, equipped with leading edge technology to assist us in providing the highest level of care to you. Our organisation has strong links to its communities through our Consumer Advisory Partners and the Community Reference Groups. These groups allow the Mackay HHS to actively involve patients, their families and carers, and the community in decision making processes which shape the service, treatment and care we provide. Our values Our values are at the heart of ‘why we do, what we do’ and they define ‘the way we do things’. Our values are: Collaboration: through partnerships and cooperation we drive innovation; Trust: having confidence and belief in each other to be able to rely and depend on our actions; Respect: we show respect and compassion for the people we care for and work with and; Teamwork: we depend on and support one another individually and as a team. 8 For some it’s business, for us it’s family. Mackay, our people, our community! Giving back to our community Ray White Mackay City 4957 9999 21 Wood Street, Mackay raywhitemackaycity.com Sarina Hospital Visitors Sarina Hospital is located in the We welcome and encourage families, Mackay Hospital and Health Service friends and carers of our patients to (Mackay HHS) and falls under the visit as they are an important part of the direct operations of the Mackay Base recovery process in hospital.
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