CASE STUDIES: Intermodal Partnerships 2012 WINNER - Partnership of the Year Lufthansa &

AIRail is a branded service offered by litres of fuel, shorten travel times and use Westerland Flensbur g

Puttgard Lufthansa in cooperation with Deutsche airport slots for other destinations. en Kiel Stralsun Rostoc d k Neumünste r Bahn, offering cost-effective and - seam Cuxhave Lübeck n Elmshorn Norddei Schweri ch W ilhelmshave n Pasewalk n Bremerhaven Hamburg less transfers between the train stations Strong passenger growth of 40% in 2011 Emden

Oldenbu in , , and the showed that intermodal networking rg Bremen

Stenda l Airport. The train fare is included in the (flight and train) can be successful, how- Wolfsburg Potsda Berlin m Frankfurt/O Osnabrüc k HanoverBraunschweig Hildeshei Magdebur airfare offering a ‘free-of-charge’ connec- ever product identity and integration of m g Bielefel d Cottbus Emmerich

Hamm tion. Operating under Lufthansa flight AIRail into airline flight network is essen- Paderbo Bitterfeld Soest rn Duisbu Göttingen Riesa rg

Hagen numbers this segment can be booked in tial. Görlitz Kassel Weima Leipzig Eisena r CologneKöln-Deutz ch Chemnitz all airline booking channels in conjunc- Aache n Zwickau Fulda Saalfel d Bonn Plauen

Koblen tion with an international Lufthansa/Star Lufthansa and Deutsche Bahn have- fur z Hof Wiesbaden Frankfurt/M

Mainz FRA Bayreu th Alliance flight. ther expanded their cooperation with a Bambe Darmsta Würzb rg Trier FRA dt urg new AIRail route to Düsseldorf. Mannheim Nuremberg Saarbrücke Kaiserslautern Heidelber n g

Regensbur AIRail service has replaced all 4000 yearly Karlsruhe g Stuttgart Ingolstadt Passau

Lufthansa flights between Frankfurt and Offenburg Augsburg Ulm

Cologne. This helped reduce operational Freiburg Memminge Rosenheim n Singen Munich costs by shifting aircraft capacity to trains, Salzburg Kufstein Lindau Basel Oberstorf half the CO2 emissions, save 6.5 million AIRail

AIRail offers seamless travel between DB and LH KEY DATA • Cologne Central Station –

FRA • 13 daily round-trips with LH flight number • Travel time: 48-56 minutes

Cologne AIRail train (ICE) FRA – AIRail Centre Connecting flight Airport • Exclusive LH seating area in destinations Wagon 21 Check-in for worldwide ICE journey with LH train and con- Check in baggage Lufthansa Flight flightnumber • AIRail Guide and Porter Service necting flight on train Check-in for ICE journey with LH • Only in conjunction with Reclaim baggage Lufthansa Flight flight and con- boarding pass necting train international flights • LH Check-in and Baggage Coach 21 Coach 28Coach 31 Coach 38 Services in AIRail terminals • Snack and beverage service for

C M 2nd class 1st class 2nd class 1st class C/Cl passengers AIRail seating areas • Connection published in all C LH Business Class M LH Economy Class Airline Reservation Systems 7 2012 FINALLIST - Partnership of the Year KLM & Thalys

AirRail has been defined as an important extended its cooperation with Thalys customer-centric focus area within the on the route Brussels-Amsterdam since Air France KLM Group, with the objective August 2011 (high-speed rail as alterna- to improve the customer experience. tive to existing KLM flights Brussels-Am- sterdam). KLM already cooperated with KLM has implemented automated inter- T h a l y s s i n c e 2 0 0 2 o n t h e A n t w e r p r o u t e . line e-ticketing with Thalys. Thalys e-tick- As a result since 2011, passengers have ets are offered worldwide in GDS (Glob- larger choice and have 31-daily inter- al Distribution Systems) for airline and modal connections from Brussels to- travel agent reservations and are sold in wards/from 130 KLM destinations. combination with a KLM flight. KLM has 2013 WINNER - AirRail Concept of the Year VIA Rail

make passengers and sales agents aware implementations cover a wide spectrum of intermodal options, and to produce an of cooperation and integration approach- easy, seamless trip as well as to ensure es with their partners from a combined the protection of passengers in case of air-rail display in a travel search engine, missed connections. to a code share arrangement with inter- national airlines. “Unlike Europe, in Canada we do not have many inter-city rail links to airports In 2012, 9,275 passengers booked their or high speed trains. This lack of physical train trip on www.viarail.ca to Montreal infrastructure for intermodality has not Trudeau Airport (YUL) and used VIA’s free deterred us. In fact, it has inspired us AirConnect shuttle from the Dorval Rail to become innovative and focus on the Station to the airport to catch their flight. "soft" aspects by making it easier and 7,965 passengers booked their train trip simpler for the customers at all touch on www.viarail.ca to Toronto Pearson VIA Rail Canada works with number of points to plan, book, pay and travel on Airport (YYZ) and connected with Airport intermodal partners, including airlines, their intermodal trips,” says Mohamed Express (operated by Pacific Western busses and travel search companies. Bhanji, Director of Marketing Technolo- Transportation) from the Toronto Union gies at VIA Rail Canada. station in downtown to the airport to VIA Rail’s motivation for such partner- catch their flight. ships is to enable and encourage airlines VIA Rail does not have “one size fits all” and other transport providers to offer type of solution, instead their intermodal intermodal services (co-opetition), to