The Past, Present and Future of Aviation in Dubai

A publication by:

CONTENTS Airports Council International European Region 6 Square de Meeûs B-1000 Brussels 5 Belgium HH Sheikh Ahmed Bin Saeed Al Maktoum, Director General Chairman, Dubai Airports Olivier Jankovec Proud Past, Bright Future Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 e-mail: [email protected] 6 Communications Manager Paul Griffiths, CEO, Dubai Airports Robert O'Meara The Dubai Airports strategy Tel: +32 (0)2 552 09 82 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 12 Senior Manager Membership An emerging international hub and Commercial Services Jamal Al Hai, Senior Vice President, Dubai Airports Danielle Michel Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 18 Vision and preparation key to success Mohamed Ahli, Director General, Dubai Civil Aviation Authority

22 Magazine staff: Dubai World Central Khalifa Al Zaffin, Executive Chairman, Dubai Aviation City Publisher Corporation and Rashed Buqaraa, Daniel Coleman Chief Operation Officer, Dubai World Central Editor Ross Falconer

Assistant Editor 24 Ryan Ghee Emirates – 25 years of growth Tim Clark, President and CEO, Emirates Designer Victoria Wilkinson

Sales Director 27 Jenny Rayner Dubai Duty Free retains No.1 position Colm McLoughlin, Managing Director, Dubai Duty Free Project Manager James Howson Managing Director 30 Paul J. Hogan Attracting new air services PPS Publications Ltd Rich Talian, VP Strategy, Dubai Airports 3a Gatwick Metro Centre Balcombe Road Horley, Surrey RH6 9GA 32 United Kingdom A world-class retail experience Eugene Barry, VP commercial, Dubai Airports Tel: +44 1293 783851 Fax: +44 1293 782959 email: [email protected] 36 The opinions and views expressed Enhancing the passenger experience in this publication are not Amer Kazim, SVP Group Services, Dubai Airports necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability 38 whether direct or indirect, as to the Delivering additional capacity in the sky currency, accuracy or quality of the information, nor for any John Reavy, Head of Operational Research, and Helen consequence of its use. Woodrow, Head of Aeronautical Strategy, Dubai Airports

www.anna.aero is 48 Airline Network News & Analysis: DWC Phase 1: Setting the benchmark A totally free and open news and analysis service dedicated to Andrew Walsh, VP Cargo and Logistics, Dubai Airports outstanding airline network planning intelligence, produced by a multidisciplinary team led by Ralph Anker, a former network planner with easyJet. Gothenburg Glasgow Moscow Newcastle Hamburg Manchester Birmingham Amsterdam London Düsseldorf Frankfurt Prague Paris Munich Zurich Vienna Geneva Toronto Venice Nice Milan Rome Zaragoza Istanbul Toledo New York Madrid Barcelona Beijing Athens San Francisco Tunis Erbil Seoul Malta Tehran Peshawar Tokyo Larnaca Kabul Los Angeles Beirut Xi’an Casablanca Damascus Islamabad Osaka Houston Tripoli Amman Lahore Shanghai Cairo Delhi Dubai Karachi Al Madinah Taipei Ahmedabad Dhaka Guangzhou Jeddah Kolkata Hong Kong

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21673Dubai Int Airport 50th AnniversA4.indd 1 9/14/10 5:02 PM The past, present and future of Dubai aviation 5

Sheikh Ahmed In many ways the proud history and tremendous growth of Dubai International mirrors the development of our great city and emirate.

Proud Past, Bright Future

By HH Sheikh Ahmed Bin Saeed Al Maktoum, Chairman, When Dubai International was Dubai Airports officially inaugurated on September 30, 1960 it comprised an 1,800-metre airstrip of compacted sand, an apron, a fire station and a small terminal building. Some 50 years later Dubai International is an historic milestone Dubai International has exceeded significant contributor to the social International has evolved from a that marks five glorious decades expectations delivering double-digit and economic development of small airstrip mainly serving as a of growth and achievement, thanks traffic growth and world-class service. Dubai. To preserve and increase refuelling stop for a few airlines to to the vision of the late Sheikh As the first point of entry for over those contributions, and support the an international gateway for 130 Rashid Bin Saeed Al Maktoum, who 95% of all visitors to Dubai, Dubai impressive expansion of Emirates airlines that is ranked among the understood the amazing potential of International and the thousands of and flydubai, Dubai International will world’s leading hubs for international aviation and took the initiative to build dedicated employees who work continue to expand including the passenger and freight traffic. Passenger the airport and promote an open there have played a pivotal role construction of the world’s largest numbers will surpass 46 million skies policy. It is a vision that has been in making a positive and lasting A380 dedicated facility – Concourse 3. in 2010 and approach 98 million carried forward strongly by our leader impression on the millions of visitors In many ways the proud history by the end of the decade. In the HH Sheikh Mohammed Bin Rashid Al who have passed through its doors. and tremendous growth of Dubai half-century since its opening, Dubai Maktoum, Vice President and Prime Even as we begin a year of International mirrors the development International has welcomed over 402 Minister of the UAE and Ruler of celebrations to honour Dubai of our great city and emirate. It is million passengers and handled over Dubai, and has effectively positioned International’s golden anniversary, we further proof that through vision, 3.87 million aircraft movements. Dubai at the heart of global aviation. are looking to the future. Aviation innovation, collaboration and hard The 50th anniversary of Dubai Throughout its proud history has been and continues to be a work, we can achieve great things. 6 The past, present and future of Dubai aviation The Dubai Airports strategy

Dubai’s aviation model has been instrumental in transforming Dubai International from a small single-terminal airport with a packed sand runway into a leading global gateway over the past 50 years. A liberalised aviation policy, supportive government and coordinated approach means that Dubai Airports is able to react quickly to the marketplace and make swift decisions on major infrastructure investment, as Paul Griffiths, CEO, Dubai Airports explained to Ross Falconer.

Griffiths described Dubai Airports as a conjoined organisation that works closely together with Emirates Airline, the Dubai Civil Aviation Emirates Terminal 3 opened in October 2008 and in September 2010 Authority, Engineering Projects and welcomed its 50 millionth passenger. “It was a flawless opening,” said Griffiths. “We completed the transfer over four weeks and populated the terminal other aviation stakeholders, which gradually. Our consumer research shows that the terminal is very popular.” gives it a distinct advantage in its ability to act quickly and efficiently. “Aviation is fundamental to the ongoing prosperity and economic expansion of Dubai. My job is to make sure that the airport infrastructure grows to ensure there are no constraints and this approach allows me to do exactly that,” commented Griffiths. “We’re proactively continuing to expand at Dubai International and Dubai World Central-Al Maktoum International to ensure we can accommodate the 13 million in that time. We’ve been bring in an excellent management Griffiths: “We’re proactively continuing to expand at Dubai International and Dubai massive influx of aircraft and traffic mobilising stakeholders and looking at team at the airport and make that World Central-Al Maktoum International to expected to inundate both airports innovation in joined-up ways. US$40 happen. The whole phenomenon ensure we can accommodate the massive influx of aircraft and traffic expected to inundate over the next 10 to 20 years.” billion is being spent to fulfil what here is quite remarkable. There both airports over the next 10 to 20 years.” Double-digit growth has been the we’re doing in the next few years,” is very little bureaucracy – we norm at Dubai International. Over the said Griffiths. “If we look back, the can make big decisions quickly.” past 50 years, passenger traffic has vision that existed in the mind of one Dubai Airports reached its golden increased at an average annual rate of individual, the late Sheikh Rashid Bin anniversary on 30 September 15.5% and the frenetic pace continues, Saeed Al Maktoum, was remarkable 2010, marking 50 years of smooth according to Griffiths. “I’ve been here – to allocate a site for ultimately the operations and double-digit growth. less than three years and we have world’s largest airport, and an Open Dubai International’s humble seen growth in passenger numbers of Skies policy, as well as to employ and beginnings began with an 1,800m air The past, present and future of Dubai aviation 7

Capacity expansion plans reflect the dramatic growth that is projected for the next 15 years. Griffiths: “The big moment will be when Emirates relocates to Dubai World Central-Al Maktoum International at some point in the next 12-20 years.”

strip of compacted sand, an apron, Dramatic growth projections India, the UK, Iran and Germany but enhancement to increase a fire station and a small terminal Dubai International handled 47.2 we are also seeing significant increases capacity from 60 million to building. The facility was officially million passengers in 2010 – up in passenger traffic to and from the 75 million with the opening inaugurated on 30 September 1960 15.3% on the 40.9 million recorded US, China and Australia,” said Griffiths. of Concourse 3 at the end of and has enjoyed phenomenal growth last year. “We are seeing expansion Arguably the world’s most significant 2012. With additional facility since then. Throughput was a few across the board, not only from our airport expansion programme is taking enhancements and operational thousand passengers in the first usual top flight destinations such as place in Dubai, with infrastructure efficiencies that will expand year of operation; the one million passenger mark was reached in 1974 and five million in 1990, while throughput surpassed 10 million in 1999. In its 50-year history, Dubai International has welcomed more than 402 million passengers at an impressive average annual growth rate of 15.5%. It has also handled over 3.87 million aircraft movements at an average annual growth rate of 12.4%. The rapid expansion of air freight traffic has been equally significant with an annual average growth rate of 14.3% since 1977. “The past 50 years have been nothing short of remarkable and the future holds even greater promise as we build our infrastructure to support the impressive expansion of Emirates and flydubai and ascend the ranks of global aviation hubs,” said Griffiths. From the creators of :

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to 90 million in 2018. Dubai World Central-Al Maktoum International will be the world’s largest airport by 2030, with five runways and capacity for 160 million passengers and 12 million tonnes of cargo per year. Phase 1, which features capacity for 250,000 tonnes of cargo, opened its doors for cargo operation in June 2010. Some 17 cargo airlines have already signed- Phase 1 of Dubai World Central-Al Maktoum International, up to operate at the new airport. which features capacity for 250,000 tonnes of cargo, “A major part of the attraction is the opened its doors for cargo operation in June 2010. proximity to Jebel Ali port and Jebel Ali Free Zone. Goods can arrive by sea, transit in a few minutes on the bonded road and be exported by air Emirates relocates to Dubai World business around the world. While will be transfer passengers. Cargo without duty and Customs procedures. Central-Al Maktoum International at most international markets shrank in growth is also dramatic with volumes We are delighted with the response some point in the next 12-20 years.” 2009, all traffic flows to the Middle expected to grow 48% from 2010- from cargo operators who are seizing He added that the new airport East grew in double-digits. As Griffiths 2015 to top three million tonnes. the opportunity,” explained Griffiths. will slowly be populated once the puts it: “The Middle East is becoming In addition to building the world’s The new airport is also Emirates transfer is complete: “We the epicentre of the world.” largest airport, Dubai Airports is also strategically located between Dubai will be careful we don’t stretch The proportion of transfer traffic further developing Dubai International, and Abu Dhabi. General aviation capacity – we will build the main at Dubai International is currently adding new aircraft stands and opening operations were launched in terminal as Phase 2 of the airport. We around 45%. Griffiths explained that a third concourse at the end of February 2011. Initial capacity will expect cargo traffic to grow steadily Dubai Airports had expected that 2012, which will be the world’s only be 5-7 million passengers, while and low-cost and charter traffic figure to be even higher by now, but dedicated A380 facility. The design is the main terminal building once to populate the new airport. We the rapid development of commerce a fully split double-deck concourse. constructed will have an initial project there will be steady growth and tourism in the UAE has grown Meanwhile, Emirates Terminal 3 capacity of 80 million passengers. – a 6.8% compound growth rate.” the O&D market. By the time opened in October 2008 and in Capacity expansion plans reflect Expansion is assured with Emirates Dubai World Central-Al Maktoum September 2010 welcomed its 50 the dramatic growth that is projected growing its fleet with further A380 International is at full capacity, he millionth passenger. “It was a flawless for the next 15 years. Griffiths said: and 777 deliveries. Those aircraft forecasts that 100 million of the opening,” said Griffiths. “We completed “The big moment will be when will, of course, be competing for anticipated 160 million passengers the transfer over four weeks and populated the terminal gradually. Our consumer research shows

Arguably the world’s most significant airport expansion programme is taking that the terminal is very popular.” place in Dubai, with infrastructure enhancement to increase capacity from 60 million to 75 million with the opening of Concourse 3 at the end of 2012. Aviation a strategic priority Dubai’s aviation model is clearly working. The impressive growth being enjoyed by Dubai Airports can be attributed to Open Skies, supportive government policies, Dubai’s attractiveness as a business and leisure destination, and its ideal location as a convenient global transit point. The aviation sector contributes an estimated 25% of Dubai’s GDP and is, therefore, a major strategic priority for the emirate. As the logistics hub at Dubai World Central-Al Maktoum International is developed, those contributions will grow even further. 10 ADVERTISING FEATURE

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Dubai is ideally located

four hours flying time The launch of Terminal 3 in October 2008 is a memorable milestone in Dubai International’s history. It was hailed in from one-third of the the aviation world and celebrated among travellers as the world’s population and smoothest launch of a state-of-the-art facility that also 12 hours from 80% happened to be the world’s single largest terminal building. of the population, an advantage that has played a significant role in establishing it as an emerging international hub. Emirates Airline’s expansion drive to reach 100 million passengers by 2020 is also fuelling Dubai Airports’ growth, as Jamal Al Hai, Dubai Airports Senior Vice President, explained.

The success of the Dubai aviation model can be attributed to a pro-aviation government policy, which is based on the long held and proven belief that aviation is point for Dubai’s aviation, and the “Our growth has been closely “There is hardly any international an important part of a nation’s beginning of a new era in Dubai linked with Emirates and it still amazes airport in the world that complains economy; a mutually beneficial International’s history. “The terminal me to see how fast the airline has of extra capacity. In fact, expansion partnership between the government considerably expanded our capacity evolved into one of the world’s most projects at most airports typically and the industry, and a vision that and enabled us to take our customer successful carriers. That success is now materialise only when they become embraces the changing industry service quality to a totally new level,” being repeated by flydubai, Dubai’s inevitable. Dubai Airports does dynamics driven by globalisation. explained Al Hai. “We had launched own low-cost carrier. In less than not believe in playing catch-up “The vision of His Highness Sheikh the Dubai Airport Cares team on two years of its launch the airline is because we recognise the impact Mohammed Bin Rashid Al Maktoum, the sidelines of the terminal’s launch already the second largest contributor capacity constraints can have on our Vice President and Prime Minister to ensure passengers’ comfort of passenger traffic, after Emirates, of the UAE and Ruler of Dubai, during the transition to the new at Dubai International,” said Al Hai. places aviation at the very centre facility. It all added up in the following of the economy, alongside tourism three years when we won the Optimising capacity and investment and trade. Each of these sectors is Airports Council International’s When Terminal 3 opened, Dubai interlinked and growth in one spurs airport service quality award for International had a capacity of just development in another. No wonder best airport for three consecutive over 25 million passengers per today Dubai International connects years from 2001 to 2003.” annum while the throughput had 220 destinations across six continents The launch of Terminal 3 in crossed 34.34 million in 2007. The on 130 airlines,” said Al Hai. October 2008 is another memorable successful opening of Terminal 3 He has seen Dubai International milestone in Dubai International’s increased capacity drastically to 60 grow from a small regional airport history. It was hailed in the aviation million passengers per annum, and to an international hub. There are world and celebrated among that improved customer service – numerous milestones, but the one travellers as the smoothest launch both in terms of the new facilities Al Hai: “The vision of His Highness Sheikh Mohammed that stands out from the past is the of a state-of-the-art facility that and technologies that T3 brought Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, places opening of Sheikh Rashid Terminal also happened to be the world’s into play and the smoother flow of aviation at the very centre of the economy, alongside tourism and trade. Each of these sectors is interlinked in April 2000; that was the turning single largest terminal building. passengers through the airport. and growth in one spurs development in another.” Dubai Airports Anni MAG 216x303mPage 1 8/20/10 11:22:30 AM

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growth. Our strategy is to time our contact gates, making it the largest the world are already experiencing Considered the most advanced, expansion projects in such a way facility of its kind in the world. congestion, on the tarmac as well spacious and efficient aircraft ever that provides operational capacity in “With air travel across the globe as inside the terminals, due to the conceived, the A380’s size will a timely and cost-effective fashion,” forecast to double over the next impact of growing air traffic. The help cope with growing passenger explained Al Hai. “The burst of decade and a half, constraints on industry is increasingly acknowledging, numbers without negatively impacting sudden growth we experienced traffic rights due to congestion caused particularly for long haul flights on the airport’s efficiency. This is very in the last decade, especially in by lack of airspace optimisation high density routes, that an aircraft much in line with Dubai International’s the second half, required a quick and the dearth of availability of with significantly larger capacity doing goal of becoming the world’s response. Our timely and world- landing slots will become more relatively fewer flights alleviates these busiest international hub, delivering renowned response was the flawless pressing than ever. Airports around problems,” commented Al Hai. top quality customer service. opening of Terminal 3 in 2008.” The upcoming projects – Concourse 3 at Dubai International and the next phases of Dubai World Central-Al Maktoum International – are being executed as part of a master plan that will help deliver capacity where and when it is needed most and in a fashion that optimises investment. Work is in progress to build Concourse 3, which is part of the Terminal 3 complex and dedicated Considered the most advanced, spacious and efficient aircraft ever for use by Emirates Airline for its conceived, the A380’s size will help cope with growing passenger A380 fleet. Upon completion, numbers without negatively impacting Dubai International’s efficiency. Concourse 3 will feature 20 A380

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ADPI is playing a key role in the expansion of Dubai International Airport and the development of Dubai World Central-Al Maktoum International. ADPI’s Alain Le Pajolec, Chairman & CEO, and Yann Le Page, Regional Director, outlined the developments. Architectural excellence When the architectural competition was launched for Terminal 3/ Concourses 2 and 3 at Dubai terminal of 300m by 300m class passenger flow from first and box-units, which organise the space. International, of crucial importance was underground, while designing a façade business class – a dedicated first and The landside access and car parks how to build a terminal, with a capacity befitting such an iconic building. business check-in hall, along with a have been designed to accommodate of around 20 million passengers per “As the possibility of designing roof dedicated curbside, have been built. all ground transportation modes. year, in an existing tight urban context. openings between the taxiways was When handed over it will be the Le Pajolec and Le Page explained: “The quickly discarded for obvious technical Dubai World Central-Al largest low-cost terminal in the space suggested at the time between reasons, some other ideas crossed our Maktoum International world,” said Le Pajolec and Le Page. the motorway and the existing taxiway minds, such as bringing daylight in with ADPI is participating in the long-term Commenting on the evolution being very limited, lower than the fibre optics, or creating a luminous Dubai World Central-Al Maktoum of Dubai Airports, as the 50th available space in front of Terminal 1, ceiling, resembling an artificial sky, International project, which in the anniversary is celebrated, Le Pajolec we proposed to build the terminal varying the light intensity, hence first phase includes a Passenger and Le Page said: “The knowledge under the taxiway and to use the recreating the atmosphere of the day Terminal Building designed for low- has commonly increased in quality space available for road access and the and the night, the setting sun or the cost carriers, operating flights in the and awareness between all actors car park. As in the existing Terminal 1, clouds,” said Le Pajolec and Le Page. range of 6-7 hours. The new facility of the development. All along the the 300m access tunnel to Concourse It was also necessary to realise a is located in the cargo area and was design/building/readiness/operation 1 was considered a major process passenger friendly means of crossing initially designed to be dismantled and process, DCA/JV/End Users have and commercial drawback – we between the check-in area located reassigned to cargo. A strict budget jointly progressed along the last 10 proposed, for the new Terminal 3, to 15m below the tarmac and the and flow optimisation have led ADPI years in the knowledge of designing/ occupy this underground length with boarding lounges located 16m above. to design a very straightforward, building the different airport all the necessary operational activities: For this, ADPI designed the ‘Skytrain’ single-level terminal, based on three equipment, taking into consideration check-in, passport control, baggage – a group of four elevators with a branches – departures, arrivals and the huge scale leap from T1 to T3 delivery, etc, therefore providing particularly large capacity, which serve lounges. With an annual capacity of for example, increasing the quality the double benefit of comfortable both levels “like a vertical train”. six million passengers, the building in a loop design process, taking road access, as well as reducing the Concourses 2 and 3 are organised is designed for multiple airline into account the feedback from passenger walking distance by 400m.” with two departure levels matching operation. “The architecture is existing operations into the design From an architectural perspective, the two bridge levels of the A380. The simple and all the main operational, of new buildings, and vice versa, ADPI had to face the double two levels were studied with Emirates commercial and administrative implementing new techniques challenge of laying out an airport in order to separate the economy functions are gathered into internal from other world class airports.” ADPI congratulates Dubai Airports on the occasion of their Golden Anniversary. Golden their of consulting, occasion the on Airports Dubai include congratulates ADPI activities Engineering and Dubai. in engineering and Architecture architecture of years 10 celebrates 2010 Its ADPI In work. contracted of stadiums supervision and etc.). management (airports, project planning, projects houses, de construction Aéroports opera of complex and subsidiary schemes buildings, Engineering planning and large undertake Architecture to fully-owned Paris a is 2000, in founded ADPI, [email protected] www.adp-i.com Dubai International Airport, Terminal 3-U.A.E.,Dubai Dream, Design... Build

Ahli: "What the airport has achieved would not have been possible without the guidance and support of Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, and the committed staff of Dubai Airports."

from Dubai International each day. As the airport developed, so did Ahli’s career as he gained experience in every department before assuming his current position of Director General. “I am proud of my role in building this airport,” he says. “I gained experience in almost every area… cargo, passenger traffic, load and flight planning until I reached this position.” When Director General of services,” he recalls. “We had very The facilities were advanced Ahli has always espoused a Dubai Civil Aviation Authority few airlines operating into the for the time and the belief was compassionate attitude towards Mohamed Ahli joined the airport airport…Iranian and Middle East, that the new airport would last airlines in difficulty. Over the years, in 1966 Dubai International was a Kuwait Airways and British Overseas Dubai for at least the next 50 that approach has consolidated the far different airport than it is today Aviation Company (BOAC).” years. Of course, the airport’s airport’s reputation for working featuring a single sand runway, a From its humble beginnings, the popularity, Dubai’s geo-centricity in partnership with customers. small terminal building to process airport was slowly developed and and the addition of new airlines For example, the airport offered passengers and a handful of airlines. began to come into its own during its conspired to ensure this estimate discounts and the use of some It has since developed into the second decade of operation. “In 1971 was phenomenally off-track. facilities without charge to Middle world’s fifth busiest airport for the new airport was opened and it “It was only one and a half years East Airlines during the war in 1975 international passenger traffic. started to boom from 1972,” says Ahli. later when we had to remove to help them through a challenging And Ahli, who began his career in “We had one runway and excellent the garden and landscaping time. That attitude lives on to ticketing and reservations, now heads facilities – all the runway facilities to build offices,” explains Ahli. this day. Most recently, during the Dubai’s Civil Aviation Authority. with landing systems and navigational “Then we built another runway disruptions caused by the Icelandic “In those days there was no aids, not like before when we used and started expanding.” volcano that all but shut down Dubai Civil Aviation. Dnata was to have a compacted sand runway Finally a new terminal was built to European airspace in April, Dubai looking after everything; civil aviation, and we used to light torches with accommodate the vast number of Airports waived parking fees for ticket sales, reservations and airport gasoline for aircraft to land at night.” passengers arriving at and departing airlines with stranded aircraft. The past, present and future of Dubai aviation 19

Mutual respect and understanding respect and understanding have bin Saeed Al Maktoum for their after the airport, the committee Throughout his career Ahli says brought Dubai International vision, trust and leadership. had full authority. One thing his development and success has to where it is today, says Ahli. “Behind this growth was the he always used to say was that been the result of the considerable The DCAA Director General vision of Sheikh Rashid,” he says. this airport was built to receive contributions of the multi-cultural is equally quick to lavish praise “He used to follow everything aircraft, so don’t turn anybody team around him. This co-operation on Sheikh Rashid bin Saeed Al at this airport and when we down. He started the open and an atmosphere of mutual Maktoum as well as Sheikh Ahmed appointed committees to look skies policy from that day. We continue to have open skies that welcome all airlines. We reply quickly to all airline requests and applications,” Ahli explains. Alongside Sheikh Rashid’s vision, Sheikh Ahmed’s backing and encouragement has been invaluable. “What the airport has achieved would not have been possible without the guidance and support of Sheikh Ahmed bin Saeed Al Maktoum, president of Dubai Civil Aviation Authority, and the committed staff of Dubai Airports,” he says. Whether as a result of the inviting open skies policy, the can-do attitude or the outstanding team spirit, Dubai International is a phenomenal success. But the airport’s success has not been achieved without facing difficulties. Ahli says one of the most challenging aspects has been managing the ever- increasing level of passenger traffic, resulting in a constant need to think ahead. “We handle over 47 million passengers per year,” he says. “But while we have the facilities, the sky is getting full and we have to re-design the airspace every five years to keep pace.” Ahli says vision and preparation continue to be key tools for success. “We prepare ourselves and think ahead,” he says. “Our statistics show we cannot continue on this site forever. So we started building Dubai World Central-Al Maktoum International which when it is finished it will accommodate about 160 million passengers and will be When Director General of Dubai Civil Aviation Authority Mohamed Ahli joined the airport the largest airport in the world. in 1966 Dubai International was a far different airport than it is today featuring a single sand runway, a small terminal building to process passengers and a handful of airlines. It The government could have has since developed into the world’s fifth busiest airport for international passenger traffic. insisted the development be put on hold to save money but they did not. This is thinking ahead.” ACI EUROPE & ACI ASIA-PACIFIC leading industry conferences – jointly present All At oNe eveNt!

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Dubai World Central

Dubai World Central-Al Maktoum International will support the Emirate’s aviation, tourism, commercial and logistics requirements through 2050 Khalifa Al Zaffin, Executive Chairman, and beyond. Ross Falconer spoke to Dubai Aviation City Corporation’s Dubai Aviation City Corporation. Khalifa Al Zaffin, Executive Chairman, and Rashed Buqaraa, Chief Operation Officer.

Phase 1 of the airport officially opened for cargo operations on 27 June 2010. Upon completion, Dubai World Central-Al Maktoum International will be the largest airport in the world with five runways and capacity for 160 million passengers and 12 million tonnes of cargo.

Located at the crossroads of global trade flows, Dubai World Central-Al Maktoum International provides multi-modal transportation ambitious project, the goal of new airport transformed into the solutions, international connectivity which is to position Dubai as a world’s largest global gateway and and, according to Al Zaffin, “the leading international trade centre a multi-modal logistics hub that kind of operational predictability and a global logistics hub. plays an increasingly integral role in that is vital to today’s fast-cycle The infrastructure development the ongoing economic and social business environment”. It is an project will, over time, see the development of Dubai. Phase 1 of The past, present and future of Dubai aviation 23

the airport, which officially opened ongoing development of Dubai companies looking to set up base Strategic location for cargo operations on 27 June World Central as an epicentre of within this zone,” said Al Zaffin. Key Dubai World Central projects 2010, upon completion will be regional trade and logistics. The Commenting on Dubai Airports’ include the Logistics City, Aviation City, the largest airport in the world Logistics Corridor significantly boosts 50th anniversary, he added: “The Residential City and other leading with five runways and capacity Dubai’s logistics efficiency by cutting growth and evolution of Dubai mixed-use initiatives. Buqaraa said: for 160 million passengers and sea-air transfer times and providing International has been simply “Over 50 international companies 12 million tonnes of cargo. unparalleled connectivity to trade astonishing over the past 50 years, have already committed to establish The opening of the new airport and transport hubs across the globe. and is testament to the visionary operations at DWC, with growing will complement additional “This will make Dubai the only city leadership of His Highness interest from a range of multinational components of the larger Dubai in the region to offer this level of Sheikh Mohammed Bin Rashid firms, all benefiting from our strategic World Central project, including connectivity and among the few Al Maktoum, Vice President and location next to JAFZA, free-zone commercial, residential globally to offer a truly multi-modal Prime Minister of the UAE and the UAE’s largest free zone, and and educational facilities. The cost logistics hub,” explained Al Zaffin. Ruler of Dubai, who continues the Jebel Ali Sea Port, the sixth-largest of the entire Dubai World Central Additionally, it creates a single to demonstrate an unwavering container terminal in the world.” development, including all clusters, is Customs-bonded environment commitment to meeting the long- Upon completion, Dubai World estimated to be in excess of US$43 between Dubai Logistics City and term infrastructure growth and Central-Al Maktoum International billion. Linking Dubai to the world JAFZA, allowing for an unhindered capital requirements of our city. will serve as the main gateway to through air, sea and road, the new supply chain between the two zones “Dubai World Central represents aviation and logistics companies that development is an integrated solution and free movement of goods from the natural next step in the evolution have already chosen Dubai World to the 21st century challenges sea port to airport and vice-versa. of all that has been achieved by Central as their base for fast-cycle of global trade and transport. “Clearly, this is a major milestone Dubai Airports. Together, we are logistics. Dubai World Central is Dubai Logistics Corridor marks for DWC and further enhances contributing to the sustained sure to set new benchmarks for another successful step in the the business proposition for growth of this great city.” the Middle East and the world.

Located at the crossroads of global trade flows, Dubai World Central-Al Maktoum International provides multi-modal transportation solutions and international connectivity.

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Born into Dubai’s Open Skies policy, Emirates has thrived on

competition and now flies to Emirates has an all wide-body fleet of 151 aircraft, including 15 A380s, and an additional 109 destinations in 65 countries. 200 aircraft are currently on order. Tim Clark, President and CEO, outlined how the airline has achieved 25 years of growth and its strategy for future success. Emirates – 25 years of growth

Emirates was born when a cheque from His Highness Sheikh Mohammed to create an airline that would Emirates and the passenger load quality and profitable global carrier bin Rashid Al Maktoum for US$10 help create an inspiring modern factor was an impressive 78.1%. connecting six continents through million enabled the lease of two city, snatched from the desert.” Clark explained that Emirates has our efficient hub in Dubai. We aircraft, and on 25 October 1985 the Emirates’ standing is so much a well thought-out strategic plan believe air travel will grow strongly first flight to Karachi took off from more than an airline. The company for the future. Each of the Airbus in the next decade, and with Dubai Airport. “Some 25 years later, has evolved into a travel and and Boeing jets it has ordered has many major airports worldwide through sheer determination, Emirates tourism operation on a colossal been carefully planned for present operating at maximum capacity due has established itself as one of the scale, straddling numerous divisions and future network requirements. to constraints on expansion, the leading airlines in the world,” said and propelled forward under the “Emirates is committed to A380 is key to our plans to meet Clark. “In the last 25 years Emirates, umbrella of the Emirates Group. maintaining a young and modern increasing passenger demand. The alongside Dubai, has achieved what The airline has an all wide-body fleet, which enhances our passengers’ 777s also form the backbone of our many claimed was impossible. Under fleet of 151 aircraft, including 15 comfort and safety and also makes fleet, and we have configured these the chairmanship of His Highness A380s, and an additional 200 our fleet one of the most eco- aircraft to give us maximum flexibility Sheikh Ahmed bin Saeed Al-Maktoum, aircraft are currently on order. In efficient in the skies,” said Clark. in terms of route deployment.” it is a story of collective wisdom, the 2009/10 financial year, some “Our strategy is to continue The fleet comprises a number forensic planning and the boldness 27.5 million passengers flew with to progressively grow as a high of aircraft types, each with different

Emirates Terminal 3 has been an incredible success since it opened in 2008 thanks to the collaborative effort from all stakeholders. It is an invaluable asset for the airline as it continues to leverage the airport to its full potential to fulfil its strategic plans. in for the future

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Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandM aLI gng a z i n enetwork opL n lann i n e Ing atme-newsletter proCurement M Industryo b i l e news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronmenta n i n vpL aann l uI ang b ld ees Ign ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atmr ep fro eC rurement e n c e sIndustry o u r c en ews Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty fs oafety r t oItd a p yassenger ’ s a i r p pro oC ress t Ing e x e c u t i v e CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd wInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news Lead IntervIews aIrport Case studIes poLICy and LegIsLatIon seCurIty safety It passenger proCessIng CommerCIaL retaILIng prIvatIsatIon eConomICs aIrfIeLd www.airport-business.comwInter servICes envIronment pLannIng desIgn ConstruCtIon ground HandLIng Baggage HandLIng network pLannIng atm proCurement Industry news 26 The past, present and future of Dubai aviation

The first live flight into Dubai World Central-Al Maktoum International took place on 20 June 2010. a decision for the Government of Dubai, which is also the owner of the airline,” explained Clark.

Strategic plan Emirates has a very specific long- term strategic plan to grow and expand its business. With a total of 90 A380 aircraft ordered, it is set to become the world’s largest operator. The A380 is an integral ranges, and a varying number and mix Al-Maktoum is also the Chairman of helping us to deliver on our promise part of the airline’s growth strategy of seats. Coupled with the network Dubai Airports,” commented Clark. and fulfil customer expectations and the aircraft is pegged to of more than 100 destinations in Emirates Terminal 3 has been an from the Emirates brand.” become the backbone of its long over 60 countries, this gives Emirates incredible success since it opened Meanwhile, Dubai World Central- haul operation. Clark commented: the flexibility to adjust its operation in 2008 thanks to the collaborative Al Maktoum International is being “The A380 is our flagship in terms and ensure that the appropriate effort from all stakeholders. It is an developed to cater to the future of passenger comfort, innovation, aircraft type is used on routes invaluable asset for the airline as it aviation and logistics needs of operating and environmental according to levels of demand. This continues to leverage the airport to Dubai. While Dubai International is efficiency, and revenue generation.” operational efficiency is a key factor its full potential to fulfil its strategic sufficient for Emirates’ immediate The airline is constantly in Emirates’ continued profitability. plans. “Our customers continue to needs, and with a certain amount assessing and reviewing new route benefit from the ease, convenience of investment will be able to opportunities. While it never commits Emirates Terminal 3 and luxury the terminal represents. accommodate the airline’s fleet to markets in which it does not The airline worked extremely closely Having our own dedicated facility growth for the next 12 years, see long-term potential, Emirates with Dubai Airports on the design of has allowed us to imprint our own there is no doubt that the new is known for entering markets the highly lauded Emirates Terminal personal style on it, replicating the airport will play an increasingly not previously served by large 3, and continues to work with the comfort and convenience of flying important role in the long-term. international carriers. For instance, airport team to plan for Concourse Emirates on the ground,” said Clark. “Emirates aims to move to the it sees incredible opportunity 3. “We have always had a very open “Emirates Terminal 3 is a testament new airport between 2022 and throughout Africa and currently and close relationship with Dubai to our corporate values that see 2030. Any relocation of Emirates’ serves 19 African destinations – Airports. This is helped significantly by our passengers enjoy ease of travel, operations to Dubai World Central- Dakar, Senegal being the most recent the fact that our Chairman and Chief home comforts and refined luxuries Al Maktoum International, and the addition on 1 September 2010. Executive Sheikh Ahmed bin Saeed both in the air and on the ground – concrete timing of such a shift, is Dubai has become a significant tourism and business destination in its own right. The hub model is key; Dubai is located at a strategic crossroads between Europe, Asia and Africa. “Nearly two billion people live within four hours’ flying time of the Gulf and more than twice as many within eight hours. Our business model relies on bringing people from one corner of the world to another, via our efficient Dubai hub,” said Clark. “We are committed to promoting Dubai alongside Emirates and each year implement a number of initiatives that are designed to bring further traffic to the emirate. Such initiatives include stopover incentives and large scale

Clark: “Our strategy is to continue to progressively grow as a high quality and profitable global carrier trade and media familiarisation connecting six continents through our efficient hub in Dubai. We believe air travel will grow strongly in the next decade, and with many major airports worldwide operating at maximum capacity due trips to increase word-of-mouth to constraints on expansion, the A380 is key to our plans to meet increasing passenger demand.” exposure in the market.” The past, present and future of Dubai aviation 27

20.5 million sales transactions were recorded at Dubai Duty Free in 2010 – an 11% increase year-on-year. Perfumes remain the number one category with a 16% increase to sales of US$180.3 million in 2010.

In many ways Dubai Duty Free’s meteoric Dubai Duty Free’s strategy is Dubai Duty Free, as a single rise on the global to try to increase spend per operator, now accounts for 3.3% of aviation stage parallels departing and arriving passenger. global duty free and travel retail sales that of its home base The penetration level for departing (which includes airports, airlines, – Dubai International. passengers is extremely good, ferries and other shops) and 5.5% Since its creation in currently standing at around 45%. of the airport duty free business. 1983, Dubai Duty “We want to push that higher and McLoughlin said: “We are thrilled Free has established we will do this in a variety of ways: to have posted such a positive itself as the biggest ensuring that our products are visible, year in 2010. Our sales have been single airport retail accessible and in demand, ensuring consistently buoyant throughout operation in the that our staff continue to offer a high the year and we are pleased to see world, according to level of service which in turn results that our penetration level continues Generation Research, in sales, to ensure that we continue to to be high and that we sell to with sales figures of work with our suppliers to offer the around 45% of all passengers, while US$1.27 billion in latest products or exclusives wherever the average spend per departing 2010. The operation possible and to make sure that we customer is around US$46.” achieved double-digit offer value for money. Now more than 20.5 million sales transactions growth for 2010, as ever, the traveller is looking for added were recorded at Dubai Duty Free in Colm McLoughlin, value and we will continue to work 2010 – an 11% increase year-on-year. Managing Director, Dubai towards providing that,” explained Perfumes remains the number one Duty Free, explained. McLoughlin. “We are also looking at category with a 16% increase to sales our arrivals offer more and more, and of US$180.3 million in 2010. Liquor have tried to create greater visibility and and gold retained the No. 2 and No. understanding of the arrivals offer for 3 positions with increases of 13% and passengers, particularly in Terminal 3.” 11% respectively. Significant growth The operation saw an increase was also seen in watches, which rose in consumer spending across all by 26%, cosmetics, which were up by Dubai categories in 2010. Indeed, December 23%, and cameras, which rose by 19%. saw a new monthly sales record Increases were seen across all Duty Free with turnover reaching US$136 Dubai Duty Free retail areas, with million – 13% higher than the Terminal 3 sales increasing by 20% monthly record set in December overall, including an 11% increase retains No.1 2009. Meanwhile, on 20 December, in arrivals sales. Terminal 2 sales when Dubai Duty Free celebrated also rose by an impressive 24%; a its 27th anniversary, sales reached revamp of the retail operation in position an impressive US$18.5 million. Terminal 2 is planned for 2011. 28 The past, present and future of Dubai aviation

McLoughlin: “We are thrilled to have posted such a positive year in 2010. Our sales have been consistently buoyant throughout the year and we are pleased to see that our penetration level continues to be high and that we sell to around 45% of all passengers, while the average spend per departing customer is around US$46.”

central area are two 300sqm retail areas, featuring liquor and tobacco in one outlet and food and confectionery in the second. “The positioning of the retail offer is excellent and will be visible to passengers immediately after they enter the departures hall, once they complete immigration and security procedures,” said McLoughlin. In the arrivals hall, Dubai Duty Free will offer a conveniently located 350sqm outlet located directly in front of the baggage reclaim belts. In total, Dubai Duty Free’s retail area will cover 2,250sqm and be supported by a further 1,150sqm of back-of- house area. At present, Dubai Duty Free operates 15,000sqm at Dubai International Airport across the three terminals and with the opening in 2012 of Concourse 3, First class retail experience International with Concourse 3.” of merchandise presented in an it will have a further 8,000sqm. Commenting on the 50th anniversary Dubai Duty Free is continuously extremely attractive and convenient “So we are continuing to of Dubai International, McLoughlin reviewing the retail offer both in shopping environment. The focal consolidate our existing operation said: “To begin with, I would like to terms of providing customers with a point of the retail offer in the while keeping an eye firmly on the congratulate H.H. Sheikh Ahmed first class shopping experience and departures area is a 1,150sqm growth plans ahead. I think that with bin Saeed Al Maktoum, President of from the point of view of working central retail outlet that incorporates the size of operation in the future, Dubai Civil Aviation Authority and closely with its suppliers and partners perfumes and cosmetics, luxury the prospect of us remaining the Chairman of Dubai Duty Free, and at Dubai International Airport. goods, fashion, confectionery and single largest airport retailer is pretty Dubai Airports, in celebrating 50 “The choice and quality of electronics. On either side of this good,” concluded McLoughlin. fruitful years. It has been a remarkable products are key factors that story of growth and development influence our customers and we and one that is integral to the think that we have most elements growth of Dubai itself. I know that right and are continually striving over the past 27 years of operation to improve,” said McLoughlin. at Dubai Duty Free, we have been Terminal 3, which opened in extremely fortunate to work closely October 2008, is doing extremely with Dubai Airports (formerly well. Dedicated to Emirates Dubai Civil Aviation) and that the passengers, Terminal 3 accounts partnership between Dubai Airports for almost 60% of Dubai Duty and Dubai Duty Free continues to Free’s total sales. The average grow from strength-to-strength. We value per transaction is also have also been extremely fortunate higher in the terminal and the to have had H.H. Sheikh Ahmed aim is to increase penetration in as such a supportive and central both departures and arrivals. figure for Dubai Airports and Dubai Once passenger operations Duty Free. We look forward to commence at Dubai World working with Dubai Airports on Central-Al Maktoum International, the expansion plans and to rolling Dubai Duty Free’s retail offer in McLoughlin: “We are also looking at our arrivals offer more and out the Dubai Duty Free retail offer the passenger terminal will be more, and have tried to create greater visibility and understanding of the arrivals offer for passengers, particularly in Terminal 3.” both at Dubai World Central-Al on par with the facilities at Dubai Maktoum International and at Dubai International, with a full range

30 The past, present and future of Dubai aviation

Dubai offers a compelling business Attracting proposition for airlines from around the world. It is a growing tourist destination and regional new air services business centre offering world-class amenities and a tax-free business environment. When combined with an open skies policy and affordable, top-notch infrastructure it’s no surprise that Dubai International has 130 airlines flying to some 220 destinations on six continents. Still Dubai Airports strives to do more to grow its airline and route offering. Most recently the organisation has launched a marketing assistance programme for all airlines flying to Dubai, to help them gain access to advertising space, influential local media and other suppliers and stakeholders that can serve to boost their exposure in the market particularly during the launch of new or start-up routes. “It’s a comprehensive scheme that enables airlines to enjoy special rates while dealing with Dubai Airports’ media and marketing partners,” said Rich Talian, VP Strategy, Dubai Airports. “Our Business Development team offers tailor-made incentive schemes considering the route and airline requirements.” Inaugural flight ceremonies can also be arranged, with key stakeholders invited. Dubai Airports’ Dubai International has 130 airlines flying to some 220 destinations Corporate Communications team on six continents. Still Dubai Airports strives to do more to grow its airline and route offering. Most recently the organisation has launched can advise airlines on suitable a marketing assistance programme for all airlines flying to Dubai. venues for hosting launch events. It can also provide complimentary consultation to develop the most he said. “The Conditions of Use Airports master plan for Dubai with the magnitude of an airport efficient approach in dealing document assists the airline in International and the new airport this size is a significant challenge. As with local and regional media, conducting operational studies is based on the requirement to such, Dubai Airports has initiated the particularly Arabic media to on Dubai routes and the Business achieve throughput to accommodate Airport Innovation and Technology maximise coverage and exposure. Development team participates the 150 million annual passengers Working Group, which involves Talian explained that Dubai in press conferences and media that are anticipated to fly into, all key stakeholders, to develop Airports’ Business Development events that the airline hosts to out of or through Dubai by solutions for Dubai World Central- team works closely with the airlines promote the route. It also supports 2030. Upon completion, Dubai Al Maktoum International that will from the route planning stage until airlines in increasing frequency World Central-Al Maktoum achieve the required throughput the airline begins operations. and adding new destinations.” International will have capacity while maintaining a high level of “In promoting a route, the Different incentives will be for 160 million passengers and 12 customer service. This will be an Business Development team offered for Dubai World Central- million tonnes of cargo per year. ongoing integrated approach looking supplies all necessary information, Al Maktoum International Airport James Robinson, Head of at ways to improve processes, facts and figures to the airline to once that airport opens for Strategic Planning, said: “Developing deploy new technologies and assist their marketing initiative,” passenger operations. The Dubai appropriate facilities that will cope develop world-class facilities.” ADVERTISING FEATURE 31 Arup’s ORAT service

Arup’s Operational Readiness Activation & Transition (ORAT) team managed every step of Emirates’ and Dubai Airports’ move into this massive new facility – taking it from a $4bn USD construction project to a fully operational airport terminal. Having worked on a number of large scale activation projects, Arup recommended using its ORAT approach at T3/C2. ORAT provides a detailed process of operational “This was the largest operational assessment, independent of contractual trial to be carried out in any recent obligations. It creates the opportunity to airport openings and demonstrated the unparalleled ability of Arup to make corrections to facilities and processes manage and deliver complex prior to opening and ensures that by sophisticated solutions.” the time of opening, staff are trained and equipped to respond to any situation. One of the critical modules of Arup’s Paul Griffiths, Chief Executive, Dubai Airports ORAT service is the Trials Programme. Trials are the mechanism by which the team can accurately assess the state of readiness of staff and facilities. Arup designed an extensive trials programme comprising of the execution of over 60 trials over a six month duration, in addition to nearly 100 different ‘fit-checks’ at gates, check-in counters and baggage belts. Arup also introduced its web based electronic Facilities Activation Support Tools (eFAST). The dynamic, scalable and single platform nature of eFAST allows all members of a project team real-time access to information and facilitates resource management and real-time communication. Arup’s understanding of major capital projects and their transition into operational

environments, specialist technical knowledge © Dubai InternationalAirport around IT, logistics and terminal operations, and understanding of Dubai Airports’ operational requirements were absolutely key to the success of the project. Turning a building into a business Arup has been involved in aviation Operational, Readiness, Activation & Transition (ORAT) development for over 50 years. In that time our teams have worked on more than 100 For further details please contact Tara Durnin airports across the world. Few firms can on +971 4501 3346 or [email protected] match our 2008 record for completing six www.arup.com major airport projects in a year, spanning the globe from Beijing to London, New York to North Carolina, and Hyderabad to Dubai. 32 The past, present and future of Dubai aviation A world-class retail experience

Dubai International’s ascendancy in the global rankings in its brief but colourful history has been due in no small part to the provision of first-class facilities at competitive rates to airlines. To maintain this competitive advantage, non- aeronautical revenues are increasingly important to Dubai Airports and are expected to see the biggest growth over the coming decade. Eugene Barry, VP Commercial, outlined the Dubai Airports vision for a first class retail environment at both Dubai International and Dubai World Central-Al Maktoum International.

Barry: “I see more integration of retail and food concepts in the future, thereby maximising commercial opportunities for Dubai Airports, but also ensuring a more efficient use of customers’ time at the airport.”

Evolution of the retail offer means opposed to operational needs. International and its retail offer process which never seems to there is an ongoing process of Relationships with existing valued have evolved. “I first came to work have ended! Dubai Duty Free improvement in line with enhancing concessionaires also evolve as their in the Gulf region in January 1996 already had an excellent global the overall passenger experience. concepts expand, or are upgraded with Aer Rianta International, and reputation for shopping, and its New brands are introduced when to reflect changing business needs. passed through Dubai International shops were located in the original suitable space becomes available, or As the landmark 50th shortly afterwards. At that time, area at that time. During the when vacant space is categorised anniversary is reached, Barry Dubai International was undergoing subsequent five years I passed as suitable for commercial as commented on how Dubai an expansion programme – a through the airport regularly as The past, present and future of Dubai aviation 33

Non-aeronautical revenues are increasingly important to Dubai Airports and are expected to see the biggest growth over the coming decade.

a passenger and witnessed the evolved considerably in recent times, From day one of passenger passenger numbers over time. The phased development of new due to the expansion of routes and operations at Dubai World key is to ensure that those services facilities. I joined Dubai Duty Free services provided by Emirates Airline, Central-Al Maktoum International, and concepts put in place most in 2000, the year in which the flydubai and other international essential services will be in place closely match customer demands Sheikh Rashid Terminal opened, carriers as well as changing passenger across all categories, including and fulfil commercial expectations. which was a big step forward in behaviour and tastes. A priority is financial services, car rental, hotel “As the world is becoming airport commercial design for this to continue to predict and meet reservations, advertising, and a more global in its outlook, there region. The challenges which 9/11 customer expectations within this choice of leading food concepts, is a prevalent and growing and other global events brought very dynamic landscape, and build while Dubai Duty Free will provide expectation that leading brands to the region also remain in my sustainable, flexible business models departures and arrivals duty are available at international memory, but Dubai proved to be a with concessionaires and stakeholders. free shopping. Dubai Airports, of airports. Dubai is an important resilient and attractive destination “I see more integration of retail course, interacts very closely with business gateway and tourism hub for many reasons. There is no and food concepts in the future, Dubai Duty Free. “We share real and our services should match doubt that the airport undergoes thereby maximising commercial estate and we share customers, this,” said Barry. “Nevertheless, a constant evolution. That in itself opportunities for Dubai Airports, so there are many occasions international or originating has brought many opportunities but also ensuring a more efficient where we connect with each passengers expect to see a flavour to introduce retail concepts which use of customers’ time at the other, particularly in planning. The of the country which they are reflect the diverse and changing airport,” said Barry. “By being objective is to ensure that overall entering or leaving, whether that profile of our customers.” involved much earlier in the design category management appears is destination merchandise or and delivery of new infrastructure, seamless from a customer’s food. It is important to reflect the Maximising commercial opportunities there is an opportunity for us point of view,” explained Barry. pulse of a host country in terms of Dubai Airports aims to continue to create an environment which Retail services at both airports are architecture or other means, and developing from the strong is customer-focused and quality made available in accordance with commercial activities usually try foundation that retail currently driven, and reflects Dubai’s customer expectations and volumes, to find the right balance wherever enjoys at Dubai International. Both status as a significant global and the range of services is expected that is possible. It is certainly an passenger profiles and volumes have destination and transfer point.” to increase in line with growth in area for further development.” 34 The past, present and future of Dubai aviation

Innovations such as the FIFA World Cup live updates have created maximum impact. Around 90 screens in Terminals 1 and 3 at Dubai International provided live match result updates and daily game highlights.

Jcdecaux’s Experiential Approach At Dubai International

JCDecaux Airports is the largest airport advertising because of our innovations. It is a clients across the world with company in the world. It has a truly global platform, very promising environment and a airport advertising proposals. being present in 184 airports worldwide, across all very dynamic industry,” said Decaux. Airports are truly a global business continents, including Dubai International. “From a JCDecaux perspective, and we offer a global media Jean-Charles Decaux, Group Chairman, JCDecaux, airports are a key focus for the coverage,” continued Decaux. outlined the company’s strategic vision to Ross Falconer. growth of the company – we want to continue to be the preferred Entertainment and advertising company for airports. experiential services JCDecaux currently reaches 34% We view airports as a business A key area of focus in the airport of the world’s 4.5 billion travellers with a lot of growth to come. environment is what Decaux per year. Its Transport Division, The industry is accelerating in describes as a “less is more” which includes airports and railways, growth in most markets around approach – fewer units while has performed strongly in 2010, the world, with major airport ensuring the biggest impact. “This with double-digit growth. It is the developments across all regions.” is the way to go forward for high fastest-growing segment for the JCDecaux already operates standards and quality across the JCDecaux Group and robust growth at 7 of the world’s top 10 portfolio,” he said. JCDecaux is is forecast to continue in 2011. hub airports and has the clear known for its innovation through “We remain confident because of capability to innovate with new the development of new products; the organic growth of the business, products and services in the among the most iconic media growth in passenger numbers and airports industry. “We can serve developments in recent years The past, present and future of Dubai aviation 35

Decaux: “Our focus in the airport team is second to none. We are deploying our knowhow across the world. The Middle East is a strong growth platform and a place we can deploy new products – we are engaging with travellers.”

Jean-Charles Decaux, Group Chairman, JCDecaux: “From a JCDecaux perspective, airports are a key focus for the growth of the company – we want to continue to be the preferred advertising company for airports. We view airports as a business with a lot of growth to come.”

has been the HSBC jet bridges at Big is beautiful – enlarging the a key transit hub bridging east International. There is also a airports around the world – these message for consumers and and west. As 50% of Dubai’s ‘welcome corridor’ in Terminal are seen as a major brand driver passengers,” commented Decaux. passengers are in transit, JCDecaux’s 1, which has digital screens for for HSBC. Another major lever JCDecaux adopts an analytical strategy at the airport is to have maximum impact. “It is an amazing is digital technologies. “We’ve approach when it begins impactful areas, with an offer airport and a great organisation, been pushing boundaries, with working with an airport. Dubai focused on entertainment and dealing with tremendous growth. plasma screens and LED screens. International, for example, is experiential services. “We’re the Our team and myself are working most experienced company to very closely with the management serve the fast-growing passenger- team at the airport. We have to based airports,” said Decaux. be able to create new innovations Total – a partner of the Renault for maximum impact, such as the F1 team – rolled out a wide- FIFA World Cup live updates. ranging advertising campaign at All of these initiatives have been Dubai International to reach the more than welcomed by the large influx of visitors attending Dubai Airports team, which the Formula 1 Abu Dhabi Grand comes from the strong support of Prix. Throughout November, Total’s the Chairman,” explained Decaux. branding could be seen on over The JCDecaux brand is 160 faces of columns, light boxes expanding rapidly in the Middle and wall wraps in Terminals 1 and East region. It first began 3. The centrepiece of the campaign working in Terminal 3 at Dubai was a 35sqm experiential space in International before expanding Terminal 3, featuring a real Formula into the airport’s other terminals. 1 race car, two interactive video It subsequently won the contract game stations and a scalextric at Sharjah and was recently track for radio-controlled car awarded the contract to operate races. The experiential space at 26 airports in Saudi Arabia. was the biggest stand that Dubai “Our focus in the airport team International has ever had. is second to none. We are JCDecaux has been working with deploying our knowhow across Dubai Airports since 2008 and the world. The Middle East is Total – a partner of the Renault F1 team – rolled out a wide-ranging advertising campaign at Dubai has developed a tailor-made offer. a strong growth platform and International Airport to reach the large influx of visitors attending the Formula 1 Abu Dhabi Grand Prix. The centrepiece of the campaign was a 35sqm experiential space in Terminal 3, featuring a real Formula A unique product development a place we can deploy new 1 race car, two interactive video game stations and a scalextric track for radio-controlled car races. is the world’s largest LED screen products – we are engaging with – 32sqm – in Terminal 3 at Dubai travellers,” concluded Decaux. 36 The past, present and future of Dubai aviation

Among the innovative IT solutions being explored are self-service kiosks, with a number of functionalities being tested for common use kiosks.

Kazim: “Self-service is something that we will definitely continue to explore. Smartphones are also becoming far more popular and we’re looking at providing a platform for users to be able to download up-to-the- minute information on flights, delays, retail offers, processing times and so on.”

increasing the capacity of the airport enhancements will be scalable and, at the same time, is striving to and Kazim emphasised that these ensure a smooth transition when improvements will not just be for the Enhancing new technologies are implemented. 5-10 years ahead, but far beyond that. “We’re continuing to review all of He explained: “The technology the passenger the data on the airport operating that we have access to makes the systems so that all of the flight integration of the systems possible. information can be based on real When we are integrating the two experience time aircraft movements – this airports, we have a ‘live’ airport ensures a smoother transition for and an airport that’s starting from IT innovations have a key role to the transfer passenger,” said Kazim. scratch, so it gives us the opportunity play in Dubai Airports’ focus on to grow the IT system gradually. enhancing the passenger experience, Multi-Airport Operating System The systems need to be compatible as Amer Kazim, SVP Group Services, At Dubai World Central-Al Maktoum because of the Multi-Airport Dubai Airports, explained. International, Dubai Airports will Operating System that we will use.” implement a Multi-Airport Operating Commenting on the 50th System, which will allow it to manage anniversary of Dubai International, the operations of both airports from Kazim added: “I’ve been involved in Dubai Airports provides the is offer a convenient, one-stop-shop one central system by generating my current capacity since July 2009, infrastructure and the backbone for the passenger,” explained Kazim. accurate forecasts based on real-time but prior to that I was with Emirates of the IT systems across Dubai “We’re also looking at their location, data. “This will help to reduce the for eight-and-a-half-years so I have International. While various specifically at having common use passenger transition time through seen Dubai International grow stakeholders may have their own kiosks located across the city to the airport and the passenger will enormously. At a point in time, Dubai IT infrastructure, the backbone reduce the bottlenecks at the airport have more time to explore the could have been measured against infrastructure is in place to cater itself. Self-service is something that retail opportunities on offer, rather regional airports in terms of what it for the airport’s growth. we will definitely continue to explore. than spending a lot of their time offered. The introduction of Dubai Among the innovative IT solutions Smartphones are also becoming far stuck in queues,” explained Kazim. Duty Free was a big moment for the being explored are self-service kiosks, more popular and we’re looking at Dubai Airports is exploring the airport because it was a new concept with a number of functionalities providing a platform for users to be introduction of open platforms in this region and since then, the being tested for common use kiosks. able to download up-to-the-minute so that a number of airlines will airport has progressed in leaps and “The main thing that these kiosks information on flights, delays, retail be able to use common systems. bounds and we can now compare are used for now is to issue the offers, processing times and so on.” These open platforms will help ourselves to international airports. We boarding pass, but we’re exploring Dubai International has to make the experience of the have seen the airport grow in front offering seat selection, re-booking experienced an unprecedented airlines as well as the passengers of our eyes and the airport can now and so on. What we’re aiming to do growth rate, so Dubai Airports is much more efficient. All of these help to connect the whole world.”

38 The past, present and future of Dubai aviation

Reavy: “Aircraft technology has outpaced air traffic management technology over time and we are now looking to harness aircraft-centric communication, navigation and surveillance capabilities to address airspace capacity issues and pull air traffic management from the analog to the digital age.”

Delivering additional capacity in the sky

Capacity enhancements delivered Through the strategic planning on the ground must be matched by The continued growth of process, Dubai Airports aims to development of additional capacity in aviation in Dubai brings with it identify and remove constraints to the sky, and for this reason the Dubai the challenge of ensuring that growth whether they be constraints Air Traffic Management Strategic best practice Communication, to passenger growth, such as Plan (Air Traffic Control’s planning Navigation, Surveillance and Air terminal capacity, or constraints and development roadmap) is Traffic Management (CNS/ATM) to aircraft movement growth – closely aligned with Dubai Airports’ technologies are incorporated for example, runway capacity. Master Plan. “Our collaboration with into the ATM strategy. John Reavy, Head of Operational Air Traffic Control is a continuous “We are continuously assessing Research, and Helen Woodrow, Head demand/capacity balancing exercise. new technologies to determine where of Aeronautical Strategy, outlined the Landside, airside and airspace capacity these might fit into the long-term air traffic management strategy. are aligned wherever possible to strategy and quantify what benefit in ensure that additional capacity terms of safety, capacity or efficiency is released in time to facilitate they might offer,” explained Reavy. increasing demand,” said Woodrow. “Several major projects are already “Of course at every airport there underway, such as the introduction comes a point where the top of the of Electronic Flight Progress Strips capacity staircase is reached and (EFPS), the implementation of a new yet demand continues to grow, and approach radar system and transition this is where our second airport, to a new air traffic control centre at Dubai World Central-Al Maktoum DWC and further enhancements to International (DWC), will in future our already robust surface movement be critical to our continued success.” guidance and control system.” “Cavotec delivers complete systems for complete solutions.”

Integrated solutions that drive effi ciency gains Our unique underfl oor ground support system consists of pop-up units located near or under parked aircraft – and can be connected to underground tunnels for truly effi cient delivery of water, air, power, fuel and other services. The result? Clearer tarmac, cleaner air, and a substantial improvement in turn-around times. For more about our ground support solutions, please visit www.cavotec.com

Cavotec’s pop-up units can deliver any range of services – from air and water, to fuel and power – and then retract back into the tarmac when not in use. 40 The past, present and future of Dubai aviation

His Highness Sheikh Ahmed bin Saeed Al-Maktoum and Paul Griffiths, CEO, Dubai Airports, at the Dubai Dubai Airports is also looking into World Central-Al Maktoum International ATC tower. been compiled by the DANS ATC ‘next generation’ technologies that training unit. Reavy said: “The purpose harness the advanced navigational built tower simulator onsite brought capabilities of modern fleets such virtual reality to ATC training in that as those of Emirates and flydubai. it achieved a level of realism so close Reavy added: “Aircraft technology to the live operational environment has outpaced air traffic management that controllers were fully competent technology over time and we are to handle any scenario that might now looking to harness aircraft- occur from the minute the first centric communication, navigation aircraft movement touched down at and surveillance capabilities to DWC. The simulator replicated the address airspace capacity issues and view, equipment and layout of the pull air traffic management from new control tower and was designed the analog to the digital age.” to enable controllers to practice in a realistic environment as they Unlocking airspace capacity prepared for a safe and seamless Dubai Airports and Dubai Air commencement of operations.” Navigation Services (DANS) The simulator remains onsite use key air traffic management today and continues to be utilised performance areas such as safety, for ongoing ATC training tasks. It efficiency, capacity and environment projects a panoramic 3-dimensional as the focal points of future airspace 360° visual representation of management strategy. Movement the airport’s airside layout and forecasts produced by Dubai Tower simulator first flight movement. “In the case surrounding areas of Dubai with Airports are used as the start point Prior to June 2010, Dubai World of the air traffic controllers, who the runway, taxiways, terminals and for demand and capacity balancing Central-Al Maktoum International perform a highly regulated, safety parking stands depicted exactly activities. “Our operations research was classified as a ‘greenfield’ airport critical role, this was accomplished as they are in real life. “Over 100 and aeronautical strategy teams in a new location without any by use of a 360° virtual reality different aircraft can be depicted work very closely with DANS to legacy of prior operations. One of tower simulator,” explained Reavy. during simulation, from an A380 to arrive at capacity declarations for the many challenges, therefore, was At Dubai World Central-Al a single engine light aircraft, as well the short-term (1 to 2 seasons that live “on-the-job” training in the Maktoum International, where the as a variety of airport operations ahead) and agree a roadmap operational environment, which is live elements of the normal training vehicles,” explained Reavy. “As well for targeted development and normally provided to new airport process were not possible prior to as day and night scenarios, wind, fog, deployment of capacity enablers staff by their experienced peers, aircraft operations commencing, rain, thunderstorms, emergencies to deliver additional runway and was not possible. However all staff the General Civil Aviation Authority and unusual occurrences, airspace capacity, and facilitate had to be fully trained and certified (GCAA) approved a comprehensive equipment and system failures our airline stakeholders’ growth as competent prior to the airport’s greenfield training plan which had are all able to be simulated.” plans in the medium to long- term,” said Woodrow. “Locally our focus is on optimising runway capacity, increasing consistency and predictability and implementing Woodrow: “Our collaboration with Air Traffic Control is a continuous demand/capacity balancing exercise. Landside, airside and airspace capacity are aligned wherever possible efficient systems and processes to ensure that additional capacity is released in time to facilitate increasing demand.” in order to accommodate and manage growth. We are also looking to deliver tangible environmental benefits in terms of reduced noise, fuel burn and emissions.” Dubai Airports is currently involved in several Middle East initiatives taking a whole system approach to collaboratively de-conflict air routes, reduce bottlenecks and unlock latent airspace capacity. Hosted by

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A4-Lisbon-ad.indd 1 21/03/2011 10:02 42 The past, present and future of Dubai aviation

50 years of Dubai aviation

The inauguration of Dubai International in 1960 marked the entry of Dubai onto the world’s aviation stage and has since proved to be the catalyst for the emirate’s unprecedented aviation growth, which now spans half a century. Ryan Ghee explores 50 years of Dubai aviation.

The history of aviation in Dubai comprehensive technical specification. dates back to 1937 when the first The runway was estimated to cost Imperial Airways flying boat landed £16,000 (the equivalent of £260,000 on the Dubai Creek, but it was today), the terminal £2,500 (£40,000) not until more than 20 years later and equipment £17,000 (£275,000). that the ambitious vision of Sheikh IAL estimated annual running costs Rashid bin Saeed Al Maktoum, of £20,000. Sheikh Rashid had also then Ruler of Dubai, shaped the requested IAL to plan a fully air future of the emirate’s role as a conditioned 30-room hotel, adjacent global player in the industry. to the airport, which would add As described by Graeme Wilson, a further £100,000 (£1.6 million) author of ‘Flight into the Future’: “In to the Dubai government’s bill.” June 1959, Sheikh Rashid received From conception to completion, in his small office, in Customs the construction of the airport House, a delegation from IAL was fast-moving and following (International Aeradio Limited). a groundbreaking ceremony in The team were there to present a September 1959, on 30 September plan for Dubai Airport, around two the following year, the airport was

By 1986, the airport’s annual capacity was 8.5 million passengers and 200,000 tonnes of miles from the town. Soil surveys officially inaugurated, heralding in cargo. By 2018, the airport will be able to handle 90 million passengers, while 2030 will see the completion of the 160 million capacity Dubai World Central-Al Maktoum International. had been successful. IAL projected a a new era for aviation in Dubai. 1,500-metre to 2,000-metre runway, Throughout the 1960s, the a small terminal, and planned a growth pattern that was to set The past, present and future of Dubai aviation 43

The Short Kent Flying Boat was the first aircraft to land in Dubai, on the Creek, in 1937 – 23 years before the inauguration of Dubai International.

International almost stretched to a quarter of a century, to oversee completion of one of the Middle East’s most ambitious design and construction projects. At the root of the $540 million expansion at Dubai International was its new terminal.”

Dubai International in 1971: In the same The 118,000sqm terminal year as the formation of the United Arab increased the airport’s capacity from Emirates, Dubai International’s new $10 million passenger terminal was unveiled. 10 million to 25 million and in just its third full year of operations, it With Dubai International by now handled some 18 million passengers. firmly established as an aviation force Having grown at an annual rate The growth of Dubai International continued throughout the 1960s and by 1969, the airport handled more in the Middle East, the $150,000 of 15% in the eight years from than 6,500 annual scheduled traffic movements. Dubai Cargo Village was unveiled in 2000 onwards, 2008 marked Dubai 1991. By the middle of the decade, Airports’ true statement of intent the airport was handling 6.5 million to establish Dubai International as annual passengers and 300,000 a leading global hub. The opening the trend for the remainder of the $10 million passenger terminal, tonnes of cargo and by 1999, of Terminal 3, for the exclusive use millennium quickly emerged and leading to an increase in total throughput in excess of 10 million of Emirates, increased the airport’s 1965 in particular proved to be a air traffic movements of 53% was achieved for the first time. As capacity to 60 million passengers. milestone year. A one-third increase over the following 12 months. the turn of the century approached, Just two years later – the year that in traffic was complemented by an After another decade of sustained the airport’s growth, in terms of both marked the 50th anniversary – Dubai expansion to the runway and apron, growth, the 1980s continued in the passenger numbers and facilities on International handled 47.2 million while the airport was included in same manner, despite the global offer, continued to gather pace. passengers, a 15.3% increase on the the Regional Air Navigation Plan economic recession that had taken previous 12 months, and with the of the International Civil Aviation grip at the very end of the 1970s. 21st Century global hub growth of aviation in the emirate Organization (ICAO) for the first The announcement of a new $55 On 15 April 2000, the Sheikh Rashid expected to continue at such pace, time. In each of the next three million investment, which included Terminal was unveiled, aptly named the addition of Concourse 3 will years, passenger numbers increased an arrivals terminal, a second after the visionary Dubai Ruler extend the capacity to 75 million by two-thirds. As the growth runway, and a purpose-built freight who had passed away a decade by 2012. By 2018, this will increase continued, by 1969, the airport terminal in 1982 was followed earlier. Wilson explained: “[T]he by a further 15 million, before handled more than 6,500 annual by the inception of Dubai Duty late Dubai Ruler’s legacy has never the completion of Dubai World scheduled traffic movements. Free a year later, the arrival of the been forgotten. Aviation had been Central-Al Maktoum International in Concorde to Dubai in 1984 and one of Sheikh Rashid’s tools for 2030 will see it become the world’s Aggressive growth the handover of the new second progress… (his) contribution was largest airport, capable of handling The same year as the official passenger terminal in 1986. By recognised at the airport site he had 160 million passengers and 12 formation of the United Arab now, the airport’s annual capacity himself inaugurated 41 years earlier. million tonnes of cargo per year, thus Emirates, 1971 saw the introduction extended to 8.5 million passengers “It fell to Sheikh Mohammed, cementing Dubai Airports’ position of Dubai International’s new and 200,000 tonnes of cargo. whose own years in charge of Dubai at the very heart of global aviation. 44 The past, present and future of Dubai aviation

Consistent passenger growth

By Andreas Akerman, Celebrating the much anticipated Emirates route between Dubai and Tokyo were Hisashi Kataoka, Japanese Transport Ministry Administrator; Richard Vaughan, Emirates’ Assistant Editor, anna.aero Divisional SVP Commercial Operations Worldwide; Saeed Ali Al Nowais, UAE Ambassador to Japan; and Kosaburo Morinaka, President & CEO of Narita International Airport.

From modest beginnings, Dubai International has become a global player among airports. With a passenger throughput of over 47 in 2010 alone, it grew by over 15%. million in 2010, the airport ranks A key contributor is of course in the world’s top 15 as a result of the fast-expanding locally based remarkably consistent growth. airline Emirates, which has turned In the early 1990s, the airport the strategically located airport into broke through the 5-million passenger a major transfer hub. According to barrier and numbers have grown schedule data provided by OAG, every year since, even at times of more than 58% of available seats global economic and political turmoil in and out of the airport were that have made other global airports on Emirates in February 2011. see passenger numbers decline. For Ten years ago, the airline’s share the most part, Dubai International’s was only 41% of Dubai’s total. growth has been in double-digits and In 2010, Emirates launched six Source: OAG Schedules iNET

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A4-anna&trs-DPS.indd 4 10/03/2011 15:04 The past, present and future of Dubai aviation 47

new routes out of Dubai: Tokyo scheduled passenger airline, the Narita, Amsterdam, Prague, Medina, low-cost carrier flydubai, has grown Madrid and Dakar. The addition of to a 7% share of Dubai’s available the Japanese capital was notable seats since it launched operations for being a much-anticipated route in June 2009 and by the end of that was finally enabled by the February 2011 was already serving extension of the Japanese capital 33 destinations. In the last year, the airport’s second runway. To half of low-cost airline has even added these new destinations – Amsterdam, more seat capacity to Dubai than its Prague and Dakar – Emirates is full-service counterpart Emirates. 13 the only Gulf carrier to operate, of the airline’s routes are additions flydubai’s expansion has brought low-cost competition to routes within the Gulf region. On flights to Kuwait, which flydubai began operating at the end of March 2010, there are now seven airlines operating showing how the airline maintains to Dubai International Airport’s 120 flights a week, 25 of which are operated by the Dubai-based low-cost carrier. Arriving on the first flight, Jamal Al Hai, Dubai Airports’ SVP Strategy and Development (left), and Ghaith Al Ghaith, flydubai’s its dominant status in the region. network, whereas the other 20 of its CEO (right), presented a gift to Bader Bou Taiban, Director General of Civil Aviation in Kuwait (centre). routes are operated in competition Other airlines double presence with other airlines. The destinations Emirates’ large share of Dubai’s traffic added by the airline are three Saudi year include airberlin, which connected total seat capacity, followed by does not, however, mean that it has Arabian, three Egyptian, two Iraqi Dubai with the German capital Berlin flights within the Middle East and consumed other airlines’ markets. On and two Syrian airports, all regional in November, and Rwandair, which the Europe both of which grow at the contrary, growth at the airport as destinations, as well as Kathmandu in same month began operating a route higher rates. The fastest growth in a whole has been even greater and Nepal and Ashgabat in Turkmenistan. to Dubai from Kigali via Mombasa on the last year – over 33% – does, airlines other than Emirates have more Growth does, however, also come the Kenyan coast – the airline’s first however, come from the Americas, than doubled their capacity in Dubai from foreign carriers. India’s Kingfisher service outside the African continent. although these markets are during the same ten-year period. Airlines has more than trebled its growing from much lower levels. In 2010, 108 scheduled airlines Dubai capacity in the last year, as it Asian traffic dominates airport Further growth at the rates served Dubai non-stop from 186 added daily Delhi and Mumbai services An analysis of Dubai International experienced in Dubai should see global destinations. Of these, 93 to its previous Bangalore route. This Airport’s route network shows more and more carriers discover – exactly half – were served by puts the airline among the airport’s top how the Asian market dominates the destination, increasing the Emirates. The other locally based 30. Notable new entrants in the last with almost a third of the airport’s airport’s status as a world hub.

Cutting the ribbon for airberlin’s route between the German capital and Dubai were Joachim Hunold, CEO, airberlin; Mohammed Ahmed Al Mahmood, UAE Ambassador to Germany; and Rainer Schwarz, CEO, Berlin Airports. The November launch marked the first regular scheduled service between the two cities since the East German airline InterFlug suspended operations in 1991. 48 The past, present and future of Dubai aviation Phase 1:

Dubai World Central-Al Maktoum International’s cargo facility has an initial annual capacity of 250,000 Setting the tonnes of freight, rising to 600,000 tonnes by 2012. benchmark

The opening of the first cargo terminal on 27 June 2010 marked a key milestone in the development of Dubai World Central-Al Maktoum International, as Phase 1 of the project came to fruition. While attentions remain firmly placed on the continuation of smooth cargo operations, preparations are now ongoing for the opening of the first passenger facilities.Ryan Ghee spoke to Andrew Walsh, VP Cargo and Logistics, Dubai Airports.

As the first step in the long-term development of the world-class Dubai World Central-Al Maktoum International, competition, but Dubai World sure that everything you provide is Phase 1 has set an impressive Central-Al Maktoum International is seamless and state-of-the-art. We benchmark for the remainder of being developed to be a global hub don’t want this to be the last of the Dubai Airports’ major investment. and it’s fundamentally important as old generation of airports, we want it Featuring a 4,500m Code F part of the economy for Dubai.” to be the first of the new generation.” compliant runway, 64 aircraft stands – 10 of which are capable Geographical advantage Operational readiness of serving new generation Much of the airport’s potential is With 19 cargo airlines already aircraft – and a cargo facility derived from its geographical position signed-up to operate from the new with an initial annual capacity of – located within close proximity to airport, Walsh explained that the early 250,000 tonnes of freight (rising to the Jebel Ali Sea Port and benefiting stages of air freight operations have 600,000 tonnes by 2012), the first from top class road connections. gone “smoothly”. In order to achieve phase of the project epitomises Walsh explained: “A major part of the this, however, the facilities were the operator’s vision to deliver airport’s success will be its location stringently tested over an extensive an airport complex capable of and the meeting of multi-modal period to ensure that each of the competing on the world stage. strategic needs to provide a hub for systems was sufficiently prepared. “The airport is very much cargo and logistics. For passenger “Of course, before we could put designed to be a global operations, the location will also allow the systems into service, we did the competitor,” Walsh said. “We’re for a larger catchment, extending operational readiness testing which always very mindful of our local to Abu Dhabi as well as Dubai. starts from small trials right up to “With Dubai International, the city simulating regular day-to-day operation has been built up around the airport of the airport,” Walsh explained.

The opening of the first cargo terminal on 27 June and while capacity will be boosted “We went through a series of tests 2010 marked a key milestone in the development of Dubai World Central-Al Maktoum International. to ensure it operates as Dubai’s and slowly built up the complexity of hub over the next decade, DWC’s each one and then, on 20 June 2010, location enables us to develop the we simulated a full operation with airport and the city together.” a live aircraft landing at the airport. He continued: “Developing a Once all of that was successfully greenfield airport also allows you completed, we could then say that to implement best practice and we were operationally ready.” world-class facilities from day one, In addition, all of the supporting and we wanted to make sure that infrastructure – including the it’s future proof. You have to make airfield, air traffic control, fire and The past, present and future of Dubai aviation 49

Walsh: “Dubai World Central-Al Maktoum International is being developed to be a global hub and it’s fundamentally important as part of the economy for Dubai.”

rescue facilities and the fuel farm – readiness testing of the passenger to-point business. As you would Further down the line, though, underwent thorough testing, while terminal, ahead of the commencement expect, we’re unlikely to attract a we will look to get the network Dubai Airports also ran an emergency of passenger services. The first of passenger hub operator in the early carriers operating at the airport.” exercise in which an aircraft incident these terminal facilities will enable the stages, therefore we need to have was simulated to test the response of airport to handle as many as 7 million operators with a high O&D business. Rapid growth the emergency services and the ability passengers per year, a figure that will “The early operations will While Walsh has been directly of the airport and its staff to handle, grow incrementally throughout the probably be based around regional involved in the Phase 1 project since and recover from, such a situation. continued development of the airport. charters, general aviation, private August 2008, his experience of As part of his responsibilities, Walsh Walsh explained: “The focus on jets and low-cost carriers if we Dubai’s aviation infrastructure extends will also oversee the operational this front will initially be on point- can attract them to the airport. back to the early 1990s and he has first-hand experience of the drastic change in the emirate’s aeronautical landscape. He said: “1992 was the first As part of the operational readiness preparations, on 20 time I came to Dubai and that was June 2010, a full operation was simulated with a live aircraft landing at Dubai World Central-Al Maktoum International. about the time it was just starting to grow as a hub. I was also here as a customer about ten years ago, so I remember the old airport way before Concourse 1 was even complete. “When I came to the Dubai World Central-Al Maktoum International site a couple of years ago, it had already been under construction for about two years and the ATC facilities were in the early stages and the cargo terminal building had only just had the roof put on. It’s developed so much since then and it will continue to do so in the next few years. It has been amazing to watch Dubai World Central-Al Maktoum International grow.” 50 The past, present and future of Dubai aviation

Shell partners with Al Jaber Group

Shell Aviation supplies high quality products and services to the global aviation industry. Every day, at over 800 airports across some 50 countries, Shell Aviation provides fuel for around 7,000 aircraft, refuelling a plane every 12 seconds. Its customers range from the private pilot to the largest global airlines. In October 2009, a Qatar Airways aircraft travelling from London to Doha completed the world’s first commercial passenger flight powered by a fuel from natural gas. Shell developed and produced the 50-50 blend of synthetic Gas to Liquids kerosene and conventional oil-based kerosene fuel. Cavotec Shell Aviation is focused Since 1993, Cavotec on providing flyers with a Middle East (CME), the comprehensive and reliable supply UAE-based subsidiary network and the best possible in action customer service. At the Dubai of Cavotec MSL, has developed a great number Airport Expo in May 2010, it of important references In December 2009, Cavotec’s Airport Cavotec ME has launched a was named the best aviation within the region. CME Market Unit was awarded with a new gate concept designed to fuel provider in the inaugural has supplied Dubai landmark order in Bahrain where present significant improvements in Emerging Markets Aviation Awards International Airport its airport systems were selected energy efficiency, fuel cost savings, (EMAA), which includes fuel with 400Hz cable coils, to supply and integrate a range of decreased usage of auxiliary power provision to the Middle East. power caddies, pop-up environmentally friendly ground units (APU) and reductions in With over a century of innovation and hatch pits, refuelling service equipment for remote aircraft carbon footprint within airport in aviation, Shell Aviation offers a systems (fuel hydrant aprons at Bahrain International Airport. operations across the region. This range of aviation lubricants designed pits & valves, loading The product and technological concept promises operational to fill almost every lubrication need arms) and Wibe cable scope of this particular order is efficiency by allowing the provision in the aviation industry. In the UAE, management system. especially broad. With 18 of Cavotec’s of up to six aircraft ground services its recent partnership agreement Cavotec equipment pre-conditioned air (PCAir) systems (400Hz - PCAir - Blue Water - with Abu Dhabi-based Al Jaber is also installed in the forming the centrepiece of the Potable Water - Sewage - Air Start) Group has made it possible to focus airports of Sharjah, Abu project, Cavotec will also deliver through the firm’s proprietary on the distribution of the full range Dhabi, Ras al Khaimah, and install pop-up units, transformer underground pop-up pits. The of Shell Aviation lubricants products Jordan, Qatar, KSA, sub-stations, 400Hz power supply innovative process eliminates the to Shell customers at UAE airports. Oman, Kuwait and Iran. systems, a Vacuum Evacuation System, need for ground support equipment Shell Aviation is constantly a blue water supply system and (GSE) mobile vehicles, translating working on research and a potable water supply system. to a lower risk of accidents and development into fuels, lubricants More recently, Cavotec received lower maintenance and repair costs and greases in Shell’s research a large order to install 53 advanced of support vehicles. The solution is laboratories at Cheshire Innovation fuel hydrant systems and related intended to address cost reduction Park, UK and Westhollow Technology material at Mumbai’s Chhatrapati via a multipronged approach, Centre, USA. It also participates in Shivaji International Airport which will give airlines and airport and cooperates with leading industry (CSIA) as part of the airport’s authorities the opportunity to save bodies to refine fuel specifications modernisation programme. millions of dollars every year. and improve test methodology. nild31 Untitled-3

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