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Ministry of Higher Education and Scientific Research PEOPLE’S DEMOCRATIC REPUBLIC OF ALGERIA MINISTRY OF HIGHER EDUCATION AND SCIENTIFIC RESEARCH Abou Bekr Belkaid University - Tlemcen – Faculty of Management and Economic Sciences Option: Management Business Intelligence and the Quality of Higher Education -The case of Algeria- Dissertation submitted in partial fulfillment of the requirement for the degree of PhD in management sciences Submitted by: Supervised by: BELHADJ Meriem Prof. BENBOUZIANE Mohamed Jury Members: Prof. DJENNAS Mustapha (University of Tlemcen) President Prof. BENBOUZIANE Mohamed (University of Tlemcen) Supervisor Prof. BENSAID Mohamed (University of Sidi Bel-Abbes) Examiner Dr. BOUSSALEM Abu-Bakr (University center of Mila) Examiner Dr. KERBOUCHE Mohamed (University of mascara) Examiner Dr. GHOMARI Souhila (University of Tlemcen) Examiner Academic Year: 2018-2019 DEDICATION ……There are people in everyone’s lives who make success both possible and rewarding. ………..My deepest gratitude is lovingly dedicated to my beloved mother ………….A special feeling of gratitude to my loving father – to whom I promised to dedicate this dissertation before he left this world. I miss him every day …………To my husband who encouraged me to pursue my dreams. ………………To my beloved family for moral support. ………….To my little angels: MALAK & INES, the source of happiness. You have made me stronger, better and more fulfilled than I could have ever imagined. I love you to the moon and back. MERIEM BELHADJ I ACKNOWLEDGEMENT Firstly, I would like to express my sincere gratitude and my special appreciation and thanks to my respectful advisor Professor BENBOUZIANE Mohammed, you have been a tremendous mentor for me. I would like to thank you for your guidance your encouragement, your motivation, your support, your patience, and your advice on both research as well as on my career have been priceless. Besides my advisor, I would like to thank my thesis committee: Prof. DJENNAS Mustapha, Prof. BENSAID Mohamed, Dr. BOUSSALEM Abu-Bakr, Dr. KERBOUCHE Mohamed and Dr. GHOMARI Souhila for their invaluable assistance, their insightful comments and encouragement, and for their brilliant comments and suggestions, thanks to you. I would like to thank my friends for accepting nothing less than excellence from me. Last but not the least; I would like to thank my family for supporting me spiritually throughout writing this thesis and my life in general. MERIEM BELHADJ II ABSTRACT Business Intelligence and the Quality of Higher Education - The case of Algeria- Submitted by: BELHADJ Meriem Under supervision: BENBOUZIANE Mohammed This study pulls together several crucial concepts presented in the domain of higher education. It sought to determine the existence of BI in the Algerian higher education; on the other hand, the study investigates the case of this sector toward the application of a quality assurance system. Using a hypothesis testing approach, the research model examines if there was a statistical significant impact of EI (BI in higher education) on the quality of Algerian HEIs. The study has been identified through an independent variable: EI which was measured using as sub-variables the culture of managers toward the application and use of EI, data and reporting tools, the experience of administrative staff, the investment in EI, and the governance; and a dependent variable: the quality of higher education with its seven dimensions of training, scientific research, governance, life at the university, infrastructures, relationship with socio-economic environment, and inter-university cooperation. To achieve the above objectives, two populations are targeted, and two questionnaires are developed and distributed to two samples. The findings reveal that there was a statistically significant positive impact of the culture, data and reporting tools, the experience of administrative staff, and the investment in EI on the quality of higher education. However, governance has no statistically significant influence on the quality of Algerian HE. The study recommends the Algerian Higher Education Ministry the need for attention to enhance its quality management ideology by offering more incentives and imposing obligations with an approach that focuses on changing the culture. Furthermore, implementing an external quality assurance system through peer- reviewing and conducting accreditation, benchmarking is another effective mechanism to conduct external reviewing. III TABLE OF CONTENTS DEDICATION ...................................................................................................... I AKOWLEDGEMENT .......................................................................................... II ABSTRACT ........................................................................................................... III TABLE OF CONTENTS ..................................................................................... IV LIST OF TABLES ............................................................................................... VII LIST OF FIGURES .............................................................................................. IX LIST OF ABBREVIATIONS .............................................................................. XI INTRODUCTION Introduction ................................................................................................................... 1 1. Statement of the problematic and research questions: ........................................... 2 2. The significance of the study ................................................................................. 3 3. Study Aim and Objectives ..................................................................................... 4 4. Research Hypothesis .............................................................................................. 4 5. The structure of the study ....................................................................................... 5 CHAPTER ONE: THEORETICAL AND CONCEPTUAL FRAMEWORK Introduction ................................................................................................................... 7 1. Review of Business Intelligence ............................................................................ 8 1.1. The Origin of Business intelligence ............................................................... 8 1.2. Definition of Business Intelligence (BI) ...................................................... 13 1.3. Intelligence data sources .............................................................................. 17 1.4. Business Intelligence and other related concepts ......................................... 19 1.5. BI architecture .............................................................................................. 20 1.6. BI Tools ........................................................................................................ 35 1.7. BI measurement ........................................................................................... 39 2. Review on business intelligence adoption in higher education ............................ 44 2.1. Higher education .......................................................................................... 44 2.2. Toward Big Data and the need of BI in higher education ............................ 45 2.3. Applying BI in HEIs .................................................................................... 47 2.4. The importance of BI in HEIs ...................................................................... 49 2.5. BI architecture in HEIs ................................................................................. 51 2.6. BI tools in Higher Education ........................................................................ 56 2.7. The concept of Educational Intelligence ...................................................... 59 2.8. Benefits of Educational Intelligence ............................................................ 62 2.9. Barriers to success ........................................................................................ 64 2.10. Creating an effective EI plan ........................................................................ 66 3. Review of the quality and the quality of higher education ................................... 68 IV 3.1. The origin of the quality ............................................................................... 68 3.2. Definition of quality concepts ...................................................................... 69 3.3. Quality assurance in higher education ......................................................... 73 3.4. Quality dimensions in higher education ....................................................... 78 3.5. Quality measurement in higher education: ................................................... 85 3.6. Mechanisms for quality evaluation in higher education .............................. 87 3.7. Quality assurance and other concepts in higher education ........................... 90 CHAPTER TWO: THE EMPERICAL EVIDENCE Introduction: ................................................................................................................ 92 1. Evidence on business intelligence application in higher education ..................... 93 2. Evidence on the quality assurance in higher education ...................................... 102 3. Experiences of countries .................................................................................... 110 3.1. Applications of quality assurance in European HE
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