Back San Antonio College - Office of Technology Sercvices (Ots)

WELCOME BACK SAN ANTONIO COLLEGE - OFFICE OF TECHNOLOGY SERCVICES (OTS)

Welcome back to San Antonio College on behalf of the Office of Technology Services (OTS)! This correspondence will provide you with valuable information, general reminders and updates to help you get started with the new semester.

SAC OTS understands the vital role technology plays in the teaching and learning experience. As a result, our primary focus is to fulfill your technology needs through superior service and support. If you need technical assistance, we recommend that you submit your service request via our automated self- service request system, “FootPrints”.

We hope you find the information below to be useful. If you have additional questions, please contact our helpdesk at (210) 486-0777 or send us an email to [email protected]

OTS WEBSITE Students using WiFi technology on campus Several technology support resources such as, ‘Frequently Asked Questions’, Training Guides and eClips (short video clips) are available on our OTS Home Page, located at http://alamo.edu/sac/ots Additional information for employees, ACES PORTAL is also available on SharePoint: http://share.alamo.edu/sac/ots ACES is a secure portal that provides students, staff, and faculty with access to various systems and services using a single sign-on process. As an ACES user, you will have OTS SERVICE LOCATIONS: access to Online Courses, Email, Class rosters, Training • MLC 502 – Student Mega Lab Resources and Library resources. ACES will also provide • MLC 709 – OTS Front Office • MLC 710 – OTS Service Center / Equipment Check-out you with the latest information of events and important news • MLC 712 – Faculty /Staff Instructional Innovation Center taking place within your college. https://aces.alamo.edu.

SERVICE REQUEST SYSTEM TECHNICAL SUPPORT SAC employees can submit technical support requests 24/7 San Antonio College Helpdesk via the automated self-service, “FootPrints” System at https:// (210) 486-0777 or [email protected] footprints.alamo.edu. Login to “FootPrints” using your SAC Monday – Friday: 8:00 a.m. – 5:00 p.m. workstation username and password (Username: ACES Username, Password: Same password you use to log into your office workstation). TELEPHONE SUPPORT District ITS Helpdesk (Support Central): ACCEPTABLE USE POLICY Location: 811 W. Houston Street (Downtown) All SAC users are required to abide by our Appropriate Use of (210) 485-0555 or [email protected] Information Technology Resources Policy. The Policy can be Monday – Friday: 8:00 a.m. – Midnight accessed at www.alamo.edu/district/policies/. Saturday: 9:00 a.m. – 9:00 p.m. Sunday: 12:00 Noon – Midnight

1 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots OTS Service Center

TECHNOLOGY WALK-IN SUPPORT SHORT-TERM EQUIPMENT LOANS Service Hours: 8am – 5pm, Mon-Fri Equipment Checkout: Service Center, MLC 710 Phone: 210-486-0030 Email: [email protected] Service Hours: 8am – 5pm, Mon-Fri The OTS Service Center provides IT support to faculty, staff and Phone: (210) 486-0586 students of San Antonio College. The OTS Service Center, located on the 7th Floor of MLC, provides support via phone, walk-in and email to Technology equipment is available to actively enrolled San Antonio College’s students, faculty and staff. San Antonio College (SAC) students and currently • Clean virus and spyware from • Answer quick questions on employed faculty and staff. The Office of Technology your laptop Canvas, MS Office, Test Services (OTS) requires that the loaner equipment be • Get connected to AlamoNet, Prep & Go FAARR Modules used for Alamo Colleges related projects or events wireless • Password reset assistance • Setup email on your mobile • Scan/Fax documents only. The use of Alamo Colleges’ property for personal devices • Checkout short-term loan use is prohibited. • IT service consulting equipment

Note: Service is provided on a first-come, first-served basis. • The Office of Technology Services (OTS) requires two forms of valid photo identification from students. For technology support purposes, OTS divides the college into six Acceptable forms of identification include, but are service zone areas. Each zone has a zone leader who provides not limited to, current San Antonio College (SAC) management to IT service requests and related tasks. Employees student ID, Driver’s License or State ID/Military ID may contact the Zone Leader directly when there is a need to escalate technical support issues. etc. Employees are required to bring their employee ID for identification. ZONE 1 BUILDINGS ZONE 1 LEADER • All Technology Equipment loans are done on a first- • Early Childhood • CE Annex Juanita Estep • Radio, Television, Film • Bennett Music Hall [email protected] come, first-serve basis. • Ashby House • Housekeeping • Technology Equipment loan period is for a maximum • Koehler House • McAllister Fine Arts • Visual Arts • Groundskeeping of two weeks. • Fletcher • Facilities View a complete list of Loan Equipment available for ZONE 2 BUILDING ZONE 2 LEADER short-term loans. • Moody Learning Center Miguel Lopez [email protected]

ZONE 3 BUILDINGS ZONE 3 LEADER NOTE: Borrower assumes full responsibility for all • Chance Academic Center • Science Annex Cheri Sanchez equipment (including software) in their possession • EDUC Portables • Campus Police [email protected] • STIC Building • Eco Centro and related software. Equipment should not be left unattended. In the event of theft, loss, or damage ZONE 4 BUILDINGS ZONE 4 LEADER to San Antonio College property, the borrower is • Nursing and Allied Health Richard Berry • Oppenheimer Academic Ctr [email protected] liable for all replacement costs. Any equipment • Seguir Adelante outstanding 10 days past the due date will be ZONE 5 BUILDINGS ZONE 5 LEADER considered lost and the borrower will be held • Law Enforcement Training Ctr • CG Building Steven Dikcis financially responsible for the equipment. • Law Enforcement Annex • Candler Physical Education [email protected] • Nail Technical Center • Scobee Planetarium Equipment use is governed by Alamo Colleges • Student Success Center • Central Plant Acceptable Use Policy ZONE 6 BUILDINGS ZONE 6 LEADER • McCreless Hall • Loftin Student Center Irene Garcia • Gonzales Hall [email protected]

2 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots Student Mega Lab

STUDENT MEGA LAB WALK-IN SERVICES Location: MLC 502 (210) 486-0160 or [email protected] Monday – Fridays, 8am to 8pm and Saturday, 8am to 12pm. The Mega Computer Lab facility provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating systems and key software applications are on hand to assist students with troubleshooting needs. To learn more about the Mega Lab services, please visit http://alamo.edu/sac/megacomputerlab/.

STUDENT TECHNOLOGY WORKSHOPS The Office of Technology Services Student Mega Lab is now offering several new technology workshops to teach your Entrance to the Mega Lab on the 5th Floor students technology in support of your classroom assignments.

We encourage faculty and students to take advantage of this GO QLESS – DON’T WAIT IN LINE! opportunity to register your classes or individual students for these Qless is a “virtual” line where students can reserve a spot FREE 50-minute monthly workshops, which include: via the internet or text via phone without physically lining • Introduction to ACES/Email up for help in the Student Mega Lab. For More information • Introduction to Canvas see our website: http://www.alamo.edu/sac/qless/ • Using MS Word for Research Papers Note: Service is provided on a first-come, first-served • Creating a Powerful Presentation for your Class basis. • From Flip Camera to YouTube • iPad 101 Our computer support staff understands that your students sometimes have difficulty with technology integrated assignments. Events are free, but require registration and can be repeated as many times as you wish. For more information on courses and how to arrange a course-related technology workshop for your students, please visit our Workshop Request website at http://www. alamo.edu/studentworkshops/

CLASSROOM TECHNOLOGY RESERVATIONS There are several computer classroom labs available for instruction on the 5th floor of the Moody Learning Center (MLC). If you are Students using technology in the Student Mega Lab interested in reserving a computer lab please email Jacob Fuentes at [email protected]. If you have any questions, please contact 210-486-0160 or email [email protected]. CANVAS FOR STUDENTS View our website at http://alamo.edu/StudentCanvas

3 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots Instructional Innovation Center (IIC)

CANVAS FOR FACULTY For Canvas training and related information, please contact 210-486-0030 or access our Canvas website at http://www. alamo.edu/sac/canvas. eCLIPS VIDEO TUTORIALS eClips is an online repository of short instructional videos that describe how to use the various systems and services available at San Antonio College. The videos are hosted on our enterprise Video on Demand solution-SAC ON DEMAND. eClips are available at any time, any place. For your convenience, the videos are catalogued at http://alamo.edu/ sac/ots/eClips

VIRTUAL COLLEGE OF TEXAS (VCT) VCT is a collaboration of many of the community and technical colleges in Texas where online courses are shared in a provider-host model. San Antonio College participates as a Provider College. Through VCT, students from other colleges DISTANCE EDUCATION FRONT OFFICE SUPPORT around Texas can take online courses at SAC. For information (210) 486-0030 or [email protected] about VCT, visit http://share.alamo.edu/sac/ots and select VCT Monday - Fridays: 8:00 a.m. – 5:00 p.m. under Quicklinks. Website: http://alamo.edu/sac/distancelearning/ • For Technical Issues: IIC WALK-IN TECHNICAL SUPPORT (210) 486-0777 or District Helpdesk at (210) 485-0555 Location: MLC 712 • For Instructional Technology Training Support: (210) 486-0030 or [email protected] (210) 486-0041 or MLC 712 Monday & Tuesday: 8am – 7pm • For Registration Issues Wednesday, Thursday & Friday: 8am – 5pm Call the Service Desk: (210) 486-0200 Saturdays: By Appointment Only • Academic Questions: The Instructional Innovation Center (IIC) offers technology A counselor is available during a live chat session at training sessions to all employees. To learn more about the http://www.alamo.edu/sac/OnlineAdvising/ Center resources go to: http://alamo.edu/sac/iic/ Sign up for some of our great sessions offered to you in AlamoLearn. Log San Antonio College offers 200+ college credit online into ACES.> Select the Employee Tab >Type SAC Instructional courses that meet the core curriculum requirements for an Innovation Center into the Search textbox in upper left corner online Associate of Arts Degree and an online Associate of >Click Magnifying Glass >Click on the title link for the desired Applied Science Degree. Both online degrees are approved course you wish to take >View available sessions and click by the Southern Association of Colleges and Schools. title for session you want to take > Click on the Register Online degrees and certificates offer maximum flexibility and button. Your registration status will be updated and you will be convenience to students who work, and they also provide redirected to your AlamoLearn Transcript. homebound students and others full access to higher education. Please view a complete listing of Online Degrees and Certificates offered at San Antonio College.

4 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots Network Services & Security

ENTERPRISE TELEPHONE DIRECTORY UPDATES To improve accuracy and usefulness, OTS recommends departments review the online telephone directory available at (http://phonebook.alamo.edu/Directory.aspx).

SAC employees can request directory updates by submitting a “FootPrints” work order. Please ensure to select “Telecommunications” from the “Service” menu, “Desk Phone” from the “Component” menu and select “Change Phone Setup” within the “Detail” menu.

Tip: When searching the VOIP Directory via the web, you can click on a person’s name to view their Title, Department, Phone, Email and Office Location.

SECURITY AWARENESS Security Abuse Hotline: 210-485-0555, Option 4 Out of Town Students: Call 866-493-3947 (toll free) SECURITY & SYSTEM DOWNTIME ALERTS Email: [email protected] View up-to-date Security and System Alerts on Website: http://alamo.edu/sac/Security alamo.edu/sac/ots. Click the System Alerts link to view planned or unplanned system outages at SAC. Every member of San Antonio College community has a responsibility to use good computing habits to protect San Antonio NEW EMPLOYEE NETWORK ACCOUNT College’s computers, network and information. Office of Technology If you have a new employee within your department Services (OTS) advises the college on how to ensure integrity, that requires a network account, please complete confidentiality and availability of vital information technology the User Account Request Form and the Computer resources and information. Please protect your computer. Download Security Agreement Form (forms are available at our flyer available on our security website:Top Ten Technology www.alamo.edu/sac/college-forms) and fax both Security Tips forms to OTS at (210) 486-9002 or scan and attach Should an issue arise, please go to our website and complete the with your work order request within “FootPrints”. IT Security Form to describe the security incident. Important: If the incident poses any immediate danger, please call 911 to contact law REVOKE ACCOUNT ACCESS FORM enforcement authorities. The types of incidents you report include: If an employee (full-time, part-time or work-study) • Unauthorized exposure of private personal information separates from your department, please complete (which may lead to identity theft or misrepresentation) and submit the Revoke Account Access Form (located • Computer break-ins and other unauthorized use of San Antonio at www.alamo.edu/sac/college-forms) so that OTS College systems or data can revoke system access in a timely manner. • Unauthorized changes to computers or software • Equipment theft or loss • Interference with the intended use of information technology resources

5 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots Asset Management & Wireless Hot Spots

SPECIAL TECHNOLOGY PROJECTS Please notify the OTS IT Resource Coordinator at 486-0807 early in the planning stage of any special technology projects that will require our assistance, i.e., computer replacements, new computer lab, additional workstations needed in an area previously without workstations, etc. Adequate lead time is essential to assess special needs, purchase and to deploy a solution. With end-user assistance and adequate notification, OTS can help resolve many issues before they become critical.

COMPUTER/PHONE REQUESTS/MOVES OTS provides assistance with moving and requesting technology equipment including phone devices. Please do not move computer equipment or phone devices without OTS involvement. With every move or new installation request, specific inventory documentation must be completed per District-wide inventory SOFTWARE LICENSING control guidelines. It is also critical to document all location Software for home use is available at a discounted rate for changes in the District-wide directory for 911/emergency response SAC employees and students. Please access the following purposes. Contact the OTS IT Resource Coordinator, Terry Loomis ([email protected]) at 486-0807 for assistance. website to order academic discounted software: http://alamo.onthehub.com. SURPLUS EQUIPMENT Academic and Administrative departments can request surplus Alamo Colleges also participates with Microsoft Corporation technology items be removed by completing and submitting a through the Microsoft Campus Agreement (MSCA). The Property Transfer Form (PTF) to the Office of the Vice President MSCA provides faculty and staff access to Microsoft’s of College Services. The completed Forms containing only IT and popular computer software including Microsoft Operating computing equipment will be reviewed by the Office of Technology system and Microsoft Office tools. The following website Services. Those containing only furniture will be reviewed by San provides additional information: http://share.alamo.edu/distit/ Antonio College Facilities Management. The pickup of equipment WebPages/SoftwareLicensing.aspx is coordinated by the Alamo Colleges District Purchasing Department. Once equipment is picked up, a copy of the PTF(s), WIRELESS HOT SPOTS signed by the vendor who actually retrieves the equipment, must San Antonio College has around 252 WI-FI Hot Spots where be forwarded by the Department’s Property Steward or Assistant to students can access the Internet through wireless devices. the District Purchasing Department. Once reviewed, Purchasing This year, the wireless access points were upgraded to will forward the PTF(s) to the District’s Inventory Control Office, support the robust growth in mobile devices and Wi-Fi traffic. who will remove the items from the Department’s inventory. Online students can visit the San Antonio College campus to Office of Technology Services is currently in the process of revamping the electronic Surplus Assets workflow program. The experience free internet connectivity to support their online new system utilizes SharePoint’s “Work Flow” capabilities to course requirements. Additional Information on Wireless automate the creation and submission of PTFs and track them Hotspots, Mobile device Setup Guides, FAQs are available through the processing cycle resulting in proper disposal of on the SAC Wireless website: http://www.alamo.edu/sac/ furniture and IT equipment. wireless. Join AlamoGuest for Students and AlamoNet for

CAUTION!: Transferring or disposing computers or storage media improperly can result in Employees. inadvertent disclosure of confidential information. To keep our inventory database up to date, please DO NOT relocate computer assets without following the complete inventory processes. WISHING YOU ALL A GREAT SEMESTER! When in doubt, please contact our IT Resources Coordinator at [email protected]. From the Office of Technology Services

6 Office of Technology Services | MLC 709 | (210) 486-0030 | http://share.alamo.edu/sac/ots