ANNUAL REPORT 2017–18 TRANSPORT CANBERRA AND CITY SERVICES DIRECTORATE Volume 1 ACKNOWLEDGEMENT OF COUNTRY The Australian Capital Territory (ACT) is Ngunnawal country. The ACT Government acknowledges the Ngunnawal people as the traditional custodians of the Canberra region. The region is a significant meeting place to the Ngunnawal and surrounding Aboriginal Nations who have gathered here for thousands of years. Transport Canberra and City Services acknowledges and respects the Aboriginal and Torres Strait Islander people, their continuing culture and the contribution they make to the life of this city and this region. ISBN 978-0-642-60674-7 Creative Commons This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the Transport Canberra and City Services Directorate. Prepared by Publishing Services for the Transport Canberra and City Services Directorate, October 2018. Telephone (02) 13 22 81 Website www.tccs.act.gov.au For information regarding the Transport Canberra and City Services Directorate Annual Report 2017-18 please contact the Governance and Ministerial Services Branch on (02) 6205 5466. Publication No 18/1051 Accessibility Transport Canberra and City Services is committed to making its information accessible to as many people as possible. This report is available as a printed document, an accessible PDF and in HTML on our website at www.tccs.act.gov.au. If you have difficulty reading a standard print document and need alternative formats; if you are deaf or hearing impaired; or if English is not your first language; you can get help from the following services: Canberra Blind Society: T (02) 6247 4580 National Relay Service: T 13 36 77 Translating and Interpreting Service: T 13 14 50 2 Transport Canberra and City Services: Annual Report 2017-18 Volume 1 Contents PART A 4 PART J&M 285 Compliance Statement 8 J. Public Land Management Plans 286 M. Waste Minimisation Contraventions 287 PART B 4 Appendix 1 288 B.1 - Organisation Overview 11 Our Vision 11 Appendix 1: Government Contracting 289 Our Mission 11 Appendix 2: Subsumed Reports 303 Our Role, Functions and Services 11 Our Values 11 Subsumed Report – ACT Veterinary Surgeons Board 304 Our Clients and Stakeholders 12 Subsumed Report – Animal Welfare Authority 307 Organisational Structure 12 Glossary 308 Executive Remuneration 14 Document references 309 TCCS Governance 15 Index 310 Planning Framework 15 Aboriginal and Torres Strait Islander Reporting 15 Internal Accountability 17 Highlights for 2017-18 19 Our 2018-19 Priorities 21 B.2 - Performance Analysis 23 B.3 - Scrutiny 49 B.4 - Risk Management 68 B.5 - Internal Audit 69 B.6 - Fraud Prevention 70 B.7 - Work Health and Safety 72 B.8 - Human Resource Management 75 B.9 - Ecologically Sustainable Development 81 PART C 85 C.1 - Financial Management Analysis 86 Directorate Financial Performance 86 Total Net Cost of Services 86 Total Expenses 87 Directorate Financial Position – Total Assets 90 Directorate Financial Position – Total Liabilities 91 Territorial Statement of Income and Expenses 92 ACTION Financial Performance 92 Total Income 93 Total Expenditure 94 Total Assets 96 Total Liabilities 97 C.2 - Financial Statements 98 C.3 - Capital Works 257 C.4 - Assets Managed and Office Accommodation 264 C.5 - Government Contracting 268 C.6 - Statement of Performance 269 3 4 Transport Canberra and City Services: Annual Report 2017-18 Volume 1 PART A: TRANSMITTAL CERTIFICATE PART A 5 6 Transport Canberra and City Services: Annual Report 2017-18 Volume 1 7 Compliance Statement The Transport Canberra and City Services (TCCS) Annual Report must comply with the 2017-2018 Annual Report Directions (the Directions). The Directions are found at the ACT Legislation Register: Annual Reports (Government Agencies) Notice 2017. The Compliance Statement indicates the subsections, under the five parts of the Directions, which are applicable to TCCS, and the location of information that satisfies these requirements. Part 1 - Directions Overview The requirements under Part 1 of the Directions relate to the purpose, timing and distribution, and record keeping of annual reports. The TCCS Annual Report complies with all subsections of Part 1. In compliance with Section 13 Feedback, Part 1 of the Directions, contact details for TCCS are provided within the TCCS Annual Report to provide readers with the opportunity to provide feedback. Part 2 - Agency Annual Report Requirements The requirements within Part 2 of the Directions are mandatory for all directorates and TCCS complies with all subsections. The information that satisfies the requirements of Part 2 is found in the TCCS Annual Report as follows: > Section A - Transmittal Certificate, see page 7; > Section B - Organisational Overview and Performance, inclusive of all subsections, see pages 10-84; > Section C - Financial Management, inclusive of all subsections, see pages 86-285. Part 3 - Reporting by Exception In 2017-18, TCCS had no information to report by exception under Part 3 of the Directions. Part 4 - Agency Specific Annual Report Requirements There are two agency specific annual report requirement applicable to TCCS. > Section J – Public Land Management Plans, see page 286; and > Section M - Waste Minimisation Contraventions, see page 287. Part 5 - Whole of Government Annual Reporting All subsections of Part 5 of the Directions apply to TCCS. Consistent with the Directions, the information satisfying these requirements is reported in the one place for all ACT Public Sector (ACTPS) directorates, as follows: > Section N - Community Engagement and Support - see the 2017-18 Annual Report of the Chief Minister, Treasury and Economic Development Directorate; > Section O - Justice and Community Safety, including subsections O.2-O.4 - see the 2017-18 Annual Report of the Justice and Community Safety Directorate; > Section P - Public Sector Standards and Workforce Profile, including subsections P.1-P.3 - see the annual Head of Service Annual Report; and > Section Q - Territory Records - see the 2017-18 Annual Report of the Chief Minister, Treasury and Economic Development Directorate. ACTPS Directorate Annual Reports are found at the following web address: http://www.cmd.act.gov.au/open_government/report/annual_reports. 8 Transport Canberra and City Services: Annual Report 2017-18 Volume 1 PART B: ORGANISATION OVERVIEW AND PERFORMANCE PART B 9 Cool facts about TCCS 90% of road 18.94 1,200 resealing million plus bitumen contained bus trees boardings grown for light rail 20% scrap rubber Libraries ACT loaned streets trees 1,450 22,418 planted; 2,199,554 households 6,16,1 physical items plus opted in for a trees planted in green bin urban 435289 in Weston Creek eBooks and Tuggeranong areas 5,105 Laundered and delivered over developmentland 7 of the 14 submissions 6,800 light rail vehicles delivered received tonnes of linen 10 Transport Canberra and City Services: Annual Report 2017-18 Volume 1 B.1 - Organisation Overview Our Vision Our vision has a focus on innovation, safety and customer service. This has been captured with the following vision statement: ‘Making Canberra attractive, safe and easy to move around.’ Our Mission The TCCS mission is: ‘Connected services for the people of Canberra.’ Our Role, Functions and Services TCCS helps Canberrans move around the city and provides high quality city services to the community. Delivery of these services is citizen-focused and innovative, and looks to contribute to the improved liveability of the city. The Directorate delivers an attractive cityscape and amenities, an effective road network, an integrated public transport system, and services that are necessary to support a flourishing community and to attract business investment. In particular, the Directorate has a remit to improve public transport outcomes. To deliver upon a vision for a public transport system that is convenient, efficient, affordable, reliable and integrated. The Directorate will oversee the construction of light rail and ensure its effective integration into the public transport network. The Directorate also delivers a range of services to the community including libraries, waste and recycling services, safer walking and cycling around schools, city amenity, infrastructure maintenance and management of the Territory’s assets including sportsgrounds and recreational facilities, local shops amenity and playground equipment. In designing and delivering these services, the Directorate strives to make them accessible for all members of the community. The Directorate is responsible for the planning, building and maintenance of many of the Government’s infrastructure assets such as roads, bridges, cycling and community paths and the streetlight network. It also plays an important role in managing the city’s open space, parks and neighbourhood play areas. Capital Linen Service, ACT NoWaste and Yarralumla Nursery are managed by TCCS. The Directorate has administrative oversight responsibility for the ACT Public Cemeteries Authority which operates Woden, Gungahlin and Hall cemeteries. Our Values The TCCS values are: > Safety: • We care about the safety of our people and our community. • We consider safety in everything we do. • We address risks and make changes to help us work safer and smarter. > Excellence: • We actively seek opportunities to build our skills and improve our customer service. • We learn from our mistakes and make the changes needed for future success. •