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Hot Right Now Fstech Looks at the Issues and Technologies Set to Make Their Mark in 2014 FStech FS February 2014 edition techFormerly FST - the leading audited business title for UK financial services technology decision makers Hot right now FStech looks at the issues and technologies set to make their mark in 2014 Online: www.fstech.co.uk Twitter: @FStechnology Blog: www.fstechnology.blogspot.com Compliance supplement A good fit? 2014 FStech Awards In-depth look at regulatory compliance We examine the drivers for the Barclays, RBS, Misys and Fiserv and technology innovation adoption of biometrics in banking among those shortlisted FStech DIGITAL EDITION NOW AVAILABLE! FStech magazine is now also available as an e-edition All contentaw is hyperlinkedards for a richer online2014 experience. for tablets (iPad and Android devices), and can also be read on a PC. Through the print magazine, website, e-newsletter, Twitter and Linkedin accounts, videocasts/interviews and The new interactive digital format allows readers to now the digital edition, FStech ensures that our readers easily search, browse and navigate the latest news always receive the latest news and comment from the stories, in-depth analysis, features, commentary and financial services technology industry, in the most even adverts. convenient format for them. To sign up, visit: www.fstech.co.uk ipad_digital-advert.indd 1 06/12/2013 11:24:33 FStech FStech CONTENTS CONTACTS Editor Scott Thompson contents Email: [email protected] features... Contributing Writers David Adams, Glynn Davis, Paul Golden, Liz Morrell, Hannah Prevett, Francis Stokes 20 The next steps Design & Production FStech brings you 14 FS technology predictions for the year Jason Tucker ahead, taking in the likes of the mobile revolution, Bitcoin, Email: [email protected] payments and social customers Advertising Manager Sonia Patel 24 A good fit? Email: [email protected] Glynn Davis takes a look at the drivers for the adoption of Deputy Advertising biometrics in the banking sector Manager Emma Stokes 38 Hot right now Email: [email protected] Circulation Scott Thompson reviews the Fintech Insight 2014 report, in General enquiries - 01635 588 861 which FinTech analysts and influencers provide viewpoints into [email protected] the issues and technologies set to make their mark in 2014, those on the wane, and those still to deliver Subscriptions Paid subscriptions queries Joel Whitefoot, Circulation Manager 020 7562 2424 compliance supplement... Email: [email protected] £149 p.a. in the UK £179 p.a. elsewhere 30 Breaking barriers Cheques must be made payable to Perspective Publishing Limited and Launching a new bank today could take as little as nine months addressed to the Circulation Department under the new regulatory framework. David Adams reports Reprints Permission for reprints may be applied for 32 The innovation game by contacting the publisher Opinion among vendors and solution providers appears to Contact Details: be divided on whether excessive regulation is holding back new Editorial: 020 7562 2401 financial services technology Advertising: 020 7562 2400 Advertising Fax: 020 7374 2701 Circulation: 020 8950 9117 34 A matter of time Website: www.fstech.co.uk Hannah Prevett looks at how FS organisations have responded re. Managing Director the legal requirement to record mobile communications to and John Woods from trading floors Publishing Director Mark Evans regulars... 06 News at a glance 17 Diary 08 General news 18 Talking heads 10,417 average net circulation for the 10 Payments news 19 Appointments period 1 Jan to 31 Dec 2012 14 Rest of world news 42 Talking point ISSN 1358-8664 16 Letters to the Editor 51 Signing off All rights reserved. The publishers do not necessarily agree with the views expressed in this journal. Printed by Warners (Midlands) plc. FStech FS November/December 2013 techFormerly FST - the leading audited business title for UK financial services technology decision makers awards 2011 Pause for Keep up to date with the latest issues affecting the financial services technology sector with FStech magazine. thought FStech takes a look at the year’s most important Every edition of FStech looks at the issues that you should FS technology-related be considering, with unrivalled news and comment on the developments regulations, trends and technologies affecting your business. So don't miss out – subscribe today to ensure you receive every issue! Simply complete the form below or call 020 7562 2424. Online: www.fstech.co.uk Twitter: @FStechnology DONT Blog: www.fstechnology.blogspot.com Retail banking Payments Awards Barriers to success In-depth supplement looking at mobile, 2013 FStech/Retail Systems We review the 2013 FStech/Retail MISS AN online and branch banking Payments Awards: who won what? Systems Payments Conference ISSUE! cover.indd 1 25/11/2013 12:44:04 Invoice Details: I would like an annual subscription to FStech Name ....................................................................................................... rPlease invoice me Job title ................................................................................................... rPlease find enclosed a cheque for Company Name .................................................................................... £149 (UK)/£179 (Rest of world) Address..................................................................................................... rPlease debit my Visa/Mastercard/Switch (Amex not accepted) .................................................................................................................... .................................................................................................................... r£149 (UK) r£179 (Rest of world) Postcode ................................................................................................. Tel .......................................Fax................................................................ Card no.................................................. .................................................................................................................... Expiry.................................................. Email ........................................................................................................ Valid from...................Issue no (Switch only) .......................................... Delivery Details: Signed ...................................................Date.................................................. Name ........................................................................................................ Job title ................................................................................................... Please return your completed form to: Company Name ..................................................................................... Address..................................................................................................... FStech Subscriptions .................................................................................................................... Perspective Publishing .................................................................................................................... Sixth Floor Postcode ................................................................................................. 3 London Wall Buildings Tel .......................................Fax................................................................ London, EC2M 5PD Email ........................................................................................................ or call 020 7562 2424 FStech_subs_2013.indd 3 10/02/2014 10:07:15 E DITO R ’ S COMM E NT Just another year With 2014 in full flow, Scott Thompson looks for reasons to be cheer- ful but it’s all a bit of a struggle elcome, dear readers, to the first which should end immediately.” I don’t often FStech of 2014. Christmas is now but agree with politicians but the man has a point. Wa distant memory. Torrential rain is The main players have washed their hands of any sweeping the country as I write this and the responsibility here. And that just adds fuel to the optimism that comes hand in hand with a new banker bashing fire. To quote a Guardian reader year has well and truly vanished. In the banking who responded online to the ATMs story: ‘Not world, all the talk of a shiny, happy new sector being able to access your cash when you are 2014 will be more of emerging from the ashes of the financial crisis hard-up, or having to pay £1.75 every time you looks to have been misguided. 2014 will be more do, is social isolation and marginalisation. Being the same; IT glitches, of the same; IT glitches, poor customer service in that position as a result of deliberate red-lining and negative headlines etc etc. Yes, there will be by retail banks is discrimination.’ poor customer service a number of interesting technology developments RBS chief executive Ross McEwan apologised and negative headlines in 2014, particularly in the payments arena, but to those RBS, NatWest and Ulster Bank customers what will really change this year compared with who couldn’t make online and card payments on etc etc. Yes, there will 2013? Very little, I fear. A gloomy introduction, I Mega Monday. “The systems failure was know; one that was sparked by recent events and unacceptable. Monday was a busy shopping day be a number of interest- off the record conversations with senior industry and far too many of our customers were let ing
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