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Best Practices for Social Media Capture

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11 Best Practices for the Capture of Social Media Records Provider Paid Service Product Description & Use Cases Platforms Able Method of Capture Notes to Capture Actiance Socialite Socialite provides products to assist in Facebook, the backup and management of social LinkedIn, Twit- media content. ter, YouTube Aleph Archives Web archiving service uses CAMA tool Facebook, Twit- Web crawlers regularly crawl and capture for regulatory compliance and e- ter, LinkedIn, web sites as complete snapshots and displays discovery aimed at corporations to YouTube, web- the content in its original form (no URL re- capture, store, and sort web content sites writing, no JavaScript injection, etc.) They use for e-discovery and regulatory com- the Web ARChive (WARC) format (ISO pliance. Provides a number of service 28500:2009). Content can be stored with plans. them or on own servers. Alfresco Provides content management within Facebook, Twit- Content management system captures social the tool. It is unclear if it captures ter, YouTube, media content when it publishes to the plat- content with related metadata. websites, form. Archify Archify captures and organizes social Facebook, media streams and browser activity Twitter, and makes it searchable and accessi- LinkedIn ble across all devices. ArchiveFacebook Mozilla Firefox plug-in saves content Facebook Prototype called Facebook Archiver uses a from Facebook accounts directly to modified version of ScrapBook to perform hard drives, including photos, info, specific AJAX requests in order to capture messages, activity stream, friends list, each page of a Facebook account. Modifying notes, events and groups. the internal linkage of the captured pages will make the archived collection easier to browse. Archive-It Subscription service from the Internet Facebook, web Harvest web content according to subscrib- archive allows institutions to build, sites, Twitter er's frequency preference for each URL they manage and search their own web are capturing, including "on demand" capture archive. request, such as the case of a historic event. ArchiveSocial Automatically captures and archives Facebook, Twit- No software installation social media content for compliance, ter, LinkedIn, required. records management, and e- YouTube National Archives and Records Administration 12 Best Practices for the Capture of Social Media Records Provider Paid Service Product Description & Use Cases Platforms Able Method of Capture Notes to Capture discovery needs. Arkovi RegEd Captures social media content to Facebook, Twit- Arkovi accesses social networks directly power your compliance and enable ter, LinkedIn, through their APIs to capture content regard- your marketing to expand. Google+, less of how it’s created or published. They use YouTube, RSS RSS feeds to capture blogs and other social feeds platforms that offer limited or no API access. Backup Buddy Backup service for WordPress that Wordpress Backs up single or multipress Wordpress with allows users to create a backup of the widgets, themes, and plug-ins with scheduled entire installation and send to their backups. server, Amazon S3, Rackspace Cloud, FTP, or e-mail. The backup can help users restore and migrate WordPress installations. Backupify for Per- Pay as you go backup service with no Facebook, Twit- Backupify queries the APIs of each online They do not capture Face- sonal Apps contracts that provides fully- ter, Gmail, account to identify recently added and up- book Places, FML markup searchable automated backups of Google Drive, dated files and copies content to an encrypt- code, or Page Insights da- social media content and storage for Google Calen- ed archive in Amazon's high-availability stor- ta. the data. dar, Google age cloud. It then makes copies available for Sites, Google download or restoration. Backup is weekly for the Contacts, Flickr, free accounts and daily for Picasa and paid accounts. Blogger Convogence A subscription service for continual Facebook, Twit- Web crawler captures social media and sub- capture and retention of social media ter, blogs, RSS scribers can request an export of content at content. It can be used for compli- and ATOM any time, but it is unclear what the formats ance with a records retention policy Feeds, and are. They also provide an API for customers to for data outside of a company’s fire- Google Apps build adapters to integrate with any legacy wall. system. Downloadr Windows app that allows users to Flickr Writes EXIF and IPTC data so titles, tags and download photos from Flickr to their location are preserved. Can search by full computer. text, user, tags, place, set, date, relevance, group, and favorites. National Archives and Records Administration 13 Best Practices for the Capture of Social Media Records Provider Paid Service Product Description & Use Cases Platforms Able Method of Capture Notes to Capture Erado Offers email, social media, and instant LinkedIn, Face- Captures content either directly from social message archiving to comply with book, Twitter, media platforms or using Erado’s platform- FINRA, SEC, Sarbanes-Oxley, Gramm- and blogs specific tools. Content is converted into Erado Leach-Bliley, FERC, NERC, and HIPAA. format and either hosted or delivered to a customer-preferred platform. Facebook Download Facebook provides a backup of a us- Facebook Facebook sends a ZIP file to the email address Only content associated service er’s profile, including content posted associated with a particular Facebook ac- with user’s account can be to timeline, photos and videos up- count. backed up and accessible. loaded to account, friend lists, user- created Notes, RSVP’d events, sent and received messages, any com- ments made on timeline posts, pho- tos, and other timeline content. Users can also request an enhanced archive that contains additional information. Flickr API Flickr provides an open Application Flickr Programming Interface (API) so Flickr can communicate with other software or tools. Flickr also provides RSS feeds of updates to content. FlickrEdit Previously FlickrBackup, this open- Flickr source, Java-based desktop app al- lows users to download, edit, or up- load photos to and from Flickr. Free YouTube Down- Software allows download of single YouTube Saves content in original YouTube format or load YouTube videos or a batch of all of converts to AVI, MP4, and WMV formats. the videos of a selected YouTube user or channel. freezePAGE Service preserves web snapshots and Web sites Captures a snapshot of webpages and saves Webpage must be less automatically logs the date page was on freezePAGE server when a user enters URL than 3MB (or 10 MB for saved, IP address of the person who (manual capture). Includes main web page premium user accounts) saved it, page size and more. Requires and embedded elements such as images, with less than 500 embed- login every 3 days for unregistered stylesheets, and script files. ded elements and retriev- National Archives and Records Administration 14 Best Practices for the Capture of Social Media Records Provider Paid Service Product Description & Use Cases Platforms Able Method of Capture Notes to Capture users and 31 days for registered users able within 120 seconds. or account and pages may be deleted. Global Relay Global Relay Archive captures elec- Facebook, Twit- tronic messages in real time and cre- ter, LinkedIn ates a copy of each message, which is then indexed, serialized and time/date stamped. Users can access and search archived content. Hanzo Archives Offers commercial web archiving ser- Web sites, so- Uses proprietary tools to capture content vices for regulatory compliance, litiga- cial media from complex websites, including rich-media tion-support, and e-discovery. Sub- and interactive content. Content can be scribers can manage their web ar- searched, reviewed and exported. Subscrib- chives according to their RM policies ers can define their capture policy and have it with associated metadata. captured and organized by time. Hearsay Social Hearsay Social’s compliance module Facebook, Twit- Using APIs, data is archived within context, provides workflow management, ter, LinkedIn, catalogued, and searchable. Users can export monitoring, and capture of social me- Google+, Four- data to existing enterprise systems, including dia from a central dashboard. square SiteMinder, Websphere, Autonomy, and Sy- mantec Enterprise Vault. Hootsuite Provides a social media dashboard for Twitter Archived Messages is an optional add-on for First 100 messages are managing multiple accounts. Users the HootSuite Pro Plan. Twapperkeeper, now archived for free and start- can spread messages across net- part of Hootsuite, archives tweets. ing at $10/month for addi- works, monitor keyword mentions in tional levels. Available streams, and track results with built- from GSA's Apps.gov in click-through stats and integrated Google Analytics. If this, then that Users create ittt tasks by putting one Twitter, Face- Limited channels channel's trigger together with an- book, weather other channel's action. Tasks are exe- forecasts, cuted every 15 minutes and can be email, etc. turned on or off and shared with oth- ers. National Archives and Records Administration 15 Best Practices for the Capture of Social Media Records Provider Paid Service Product Description & Use Cases Platforms Able Method of Capture Notes to Capture Iterasi Subscription service to create web Twitter, Face- Web crawlers capture entire sites or individu- archives for the corporate, legal and book, LinkedIn al
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