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919.515.Help Help@Ncsu.Edu Oit Walk-In Center Office of Information Technology & Communication Technologies 2017-2018 919.515.HELP OIT WALK-IN CENTER NCSU.EDU/RESNET GO.NCSU.EDU/WOLFTV [email protected] WEST DUNN BLDG. WELCOME TO NC STATE! TABLE OF CONTENTS Don’t let technology difficulties impact your success! NC State’s Office of Information Technology (OIT) August General Information is here to help ensure a smooth technology transition. September Wolf Ridge/Wolf Village/Greek Village The mission of OIT is to support students, faculty and staff in achieving their goals. While here at NC October WolfTV State, you will come into contact with new, innovative and exciting uses of technology in learning and social situations, some of which may be stressful. I want you to know that the university IT team is here November WolfTV Lineup to provide you with a variety of resources - the Help Desk, wireless networking, computer labs, Google December Wolf Media Apps, mobile and more. Our Help Desk is as close as your mobile when you dial (919) 515 HELP (5-4357) or email [email protected]. The Walk-in Center, centrally located in the West Dunn Building, provides January ResNet & Help Desk support for computers and technology needs. February Unity & MyPack & Google I expect your Google calendar will be full in no time (with hints from this version) with interesting March Wireless & iTunes U events, club meetings, sports and even a few parties. This paper calendar is a symbol of the efforts and April Safe Computing time management skills that you will need for success. Jump in and get involved. May Antivirus & Phishing As NC State’s CIO, I want to share some critical rules to protect your IT security and privacy! Here are June Copyright & Peer-to-Peer Sharing my four golden rules for protecting yourself: July Computer Labs & Printing 1. Never give your password to ANYONE! Not help desk staff, not friends, not parents, not anyone! 2. Use Google 2-Step Verification for your email account and Duo for MyPack Portal and Wolfware. Both are added layers of security that deter hackers from gaining access to your accounts. More OIT Student Services Calendar: information is available at go.ncsu.edu/2FA. Winner of three SIGUCCS COMM awards! 3. Never put in an email or text message or on Facebook, Instagram, Snap or Twitter something that Created and designed by the Office of Information you would not want to go viral. Technology staff led by Louise Flinn, Hal Meeks, BJ Attarian 4. NEVER share or download copyrighted material that you did not pay for or have permission from the and Logan Sims. copyright holder to use. Media and Student Services Remember that IT security and IT privacy are under your control, so don’t be a victim. Let OIT help you West Dunn Bldg, Campus Box 7217 be successful at NC State. (919)515-7099, option 1 [email protected] Throughout this calendar, you’ll find hints, information and important IT topics that will help you be successful in your University career. Be sure to take advantage of the many support services on campus. NC State University promotes equal opportunity and prohibits discrimination and harassment based upon one’s age, color, disability, gender identity, genetic information, national origin, race, Have a great and successful experience and… Go Wolfpack! religion, sex (including pregnancy), sexual orientation and veteran status. Marc Hoit No state-allocated funds were used in printing this document. Vice Chancellor for Information Technology TERMS & CONDITIONS ACCEPTANCE OF THIS AGREEMENT INQUIRIES & COMPLAINTS i The student’s WolfTV or telephone service will be connected only after the OIT application form i Inquires or complaints regarding any aspect of the service may be addressed to: BJ Attarian, (from the OIT or Housing websites) has been completed by the applicant and received by OIT. Media and Student Services, Box 7217, Raleigh NC 27695, or made to (919) 515-7099, option 1 (5- The student’s electronic signature via the Web binds the student to these terms and conditions 7099 on campus). Unresolved complaints may be directed to the Utilities Commission, Consumer and signifies that the student has received, read and agreed to abide by all conditions, terms and Services Division, 4326 Mail Service Center, Raleigh, NC 27699, (919) 733-9277. policies contained within the agreement. In addition, it authorizes OIT to charge the customer’s student account for requested services. RESNET WOLFTV & TELEPHONE SERVICE i By living in University Housing or Greek Village, you agree to abide by the terms and conditions set for this service. The terms for service include abiding by the university’s Administrative i The WolfTV contract is in effect for cable services and features from the date the subscriber Regulations for Computer Use and other applicable state and federal laws and university signs it, either electronically or physically, and remains in effect through the current academic rules and regulations. ResNet customers are responsible for following the complete rules and year as long as a valid Residence Hall Agreement or Greek Village housing commitment is in regulations for computer use on campus, including any updates. effect or until the subscriber submits a Request for Change form, either via paper form or through the WolfTV website (go.ncsu.edu/wolftv) canceling service. Subscribers are responsible for notifying OIT of a change of service via the WolfTV website. Failure to notify OIT may result in TERMS & CONDITIONS SPECIFIC TO RESNET continued charges for service. i The ResNet customer is responsible for all use of the network connection. EQUIPMENT ANTIVIRUS SOFTWARE i It is the student’s responsibility to provide his or her own telephone, television capable of receiving Clear QAM signals and associated cords and cables to connect to the NC State i All ResNet customers are required to use regularly-updated antivirus software on their infrastructure. computer(s). Visit go.ncsu.edu/antivirus for more information. FEES & CHARGES CORRESPONDENCE FROM RESNET i Charges for repair visits as a result of equipment failure in subscriber-provided equipment will be i ResNet customers will receive occasional correspondence from ResNet staff. By agreeing to the billed to the subscriber at $50 per hour. terms and conditions for service, you agree to receive this information. PAYMENT OF BILL AND COST OF SERVICE SERVICE INTERRUPTIONS i WolfTV: $192.50 per room per semester. Charges are placed on the account of the first roommate i Network service may be interrupted on occasion. ResNet and WolfTV will work to restore service that signs up for the service. Students may sign up for or cancel service throughout the as soon as practicable; however NC State and ResNet are not responsible for any losses or semester; however, a minimum charge of 30 days’ worth of service will be billed to the student’s damages caused by service interruptions or other failures in university equipment. account for each sign up. The charge is prorated from the service sign-up date. i Local telephone: $67 per line per semester. This charge is non-refundable unless the student NOTE: cancels service prior to the beginning of the semester or moves out of university housing. i i Service selections for WolfTV and phone carry over from fall to spring. Each semester is billed These are partial terms and conditions for WolfTV, phone and ResNet. For a complete set of terms separately. and conditions, visit the links below: C WolfTV: go.ncsu.edu/wolftv C Telephone Service: go.ncsu.edu/phone C ResNet: ncsu.edu/resnet WOLFTV SERVICE i WolfTV gives students more than 100 high- definition entertainment, news and sports channels. i WolfTV is an optional service for students living in traditional residence halls, but is an included service for Greek Village, Wolf Ridge and Wolf Village. i More information about WolfTV is available on the October page and at go.ncsu.edu/wolftv. RESNET i ResNet provides all on-campus students access to the NC State computing network and the internet. i The rate for ResNet is $140 per semester. i ResNet provides wired and wireless connections to individual residence hall rooms. i More information is available on the January page and at ncsu.edu/resnet. Photo credit: Marc Hall Media and Student Services Walk-in Center Services (101 West Dunn Bldg) Contact Information C WolfTV & WolfBytes programming C Computer software & ResNet support C Warranty & hardware repair for Apple, Dell C HelpDesk: 919-515-HELP or [email protected] C PackTV programming C Virus and spyware removal and Lenovo computers C OIT Walk in Center: 101 West Dunn Bldg C Video production services & marketing C Network & wireless issues C Help Desk services: Unity password resets, C PackTV: 919-515-3153 C iTunesU@NCSU support C WolfTV & telephone support software distribution & account issues C WolfBytes Radio & Television: 919-515-1082 JULY SEPTEMBER SMTWTFS SMTWTFS 1 1 2 2 3 4 5 6 7 8 3 4 5 6 7 8 9 9 10 11 12 13 14 15 10 11 12 13 14 15 16 16 17 18 19 20 21 22 17 18 19 20 21 22 23 23 24 25 26 27 28 29 UGUST A 2017 24 25 26 27 28 29 30 30 31 Sunday Monday Tuesday Wednesday Thursday Friday Saturday SUMMER II FINAL EXAMS Apply for the Equal Opportunity Institute: oied.ncsu.edu/eoi Howl for Help: Call 911 for Health Intervention for Alcohol- Related Emergencies 1 2 3 4 5 LAST DAY OF TISHA B’AV Women’s Soccer vs High Point Women’s Soccer vs Wake Forest IRC Tent Sale, Harris Field IRC Tent Sale, Harris Field Symposium for Multicultural Poster Sale begins, Talley Grace Fest Scholars, Witherspoon Symposium for Multicultural GLBT Symposium, Talley Scholars, Witherspoon 6 7 8 INTERNATIONAL9 DAY OF THE 10 11 12 RAKSHA BANDHAN WORLD’S INDIGENOUS PEOPLES INTERNATIONAL YOUTH DAY Men’s Soccer vs App.
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