Bath Spa University Residents’ Handbook 2021/22 Welcome Contents 1.THE LICENCE AGREEMENT 14.BEHAVIOUR We are pleased to welcome you to Bath Spa University’s Leaving or transferring between accommodation Living with other students student accommodation, and we hope you enjoy your Moving rooms The Student Disciplinary Policy time living here. You are part of an exciting community, Payment for your accommodation Visitors and we hope that you find time to take advantage of Non-payment Noise some of the Accommodation, University and Student End of licence agreement Smoking Union’s activities that will be scheduled throughout the Inventory Illegal drugs year. Room Inspections Psychoactive substances Please make sure you read and understand this Damage Anti-social behaviour, theft and vandalism handbook, it will help you to resolve queries quickly, as Charges Filming and replica weapons well as helping to prevent issues from arising. 5.ACCOMMODATION MANAGEMENT Promoting, flyering, and guest listing Pressurised gases Bath Spa University cares about the well-being of all Management staff students. If at any time you are not sure about something Access and keys 18.EMERGENCIES, SAFETY AND SECURITY or have any concerns, please do contact the Student Access by staff to your accommodation Emergencies Accommodation Team. The same applies if you have any Accessible accommodation First Aid questions that are not answered in this handbook, the Bicycle storage Accident and Emergency team are here to help. Sustainability Reporting accidents Waste and recycling Hazards We hope that you enjoy your accommodation and that Reduce your waste Health and safety walks you have a great year! Cleaning Fire safety Heating Fire evacuations Internet and Wi-Fi Fire drills False alarms Bath Spa University Student Accommodation Team Laundry Post and parcels Fire prevention Amazon lockers Fire action TV Licence Soft furnishings Gas and electrical safety 11.MAINTENANCE AND REPAIRS Electricity supply Reporting repairs Fridges, freezers, microwaves and washing Access for repairs and planned maintenance machines Notice given by the University Insurance Operating instructions Locked out Power supply Lost property 13.UNIVERSITY LIFE Security Students’ Union 21.CUSTOMER SERVICE City and community living Universities UK Code of Practice for the Money advice and guidance Management of Student Housing Health and wellbeing Complaints Parking and transport Questions, comments or suggestions 22.USEFUL NUMBERS

3 RESIDENT’S HANDBOOK 2021/22 You can select to pay for your accommodation NON - PAYMENT done to monitor maintenance and health and safety The Licence by instalment. The payment plan for three If you believe that you will be unable to pay your issues, and to ensure that rooms are being kept in instalments coincide with the release of Student instalment it is vital that you contact the Student reasonable order. You will be given advance notice Agreement Finance maintenance loan payments and it is Fees Team by telephone: 01225 875870 or by email: of these visits and it is not necessary for you to be therefore recommended that you select this present during these inspections. You have entered into a contract with the University [email protected] at least five working option. If you have made an upfront payment for and signed your Licence Agreement confirming days prior to the instalment due date to discuss an your accommodation this will be deducted from If your room does not meet the required standard this in order to secure your accommodation. alternative payment method. your total accommodation charge and will also be you will be notified and a time will be arranged That agreement clarifies the University’s displayed on the fee summary page. Please do not ignore any correspondence regarding to re-inspect. Students’ rooms that do not meet responsibilities to you, and also your responsibilities University debt. We aim to be as flexible as possible the required standard will be checked on a more to the University. This covers, for instance, the The rent payment dates for three instalments to assist students in meeting their financial frequent basis and further action may be taken. University’s responsibility in terms of the standard are as follows (upfront payment due on offer obligations where financial difficulty arises. of accommodation you can expect; but also what of accommodation): WHAT HAPPENS IF DAMAGE IS DISCOVERED BY The University may evict students for non-payment UNIVERSITY STAFF? the University’s expectations are of your behaviour 19 October 2021 while you are here. 11 January 2022 of University accommodation fees and if necessary, Damage is considered to be any deterioration to 5 April 2022 will take legal action to recover debt that remains the property over and above that which is accepted A copy of your Licence Agreement can be found on unpaid. as ‘fair wear and tear’. Fair wear and tear generally In order to facilitate instalments you will be the Student Accommodation website and you can means the ordinary day-to-day use of a property required to leave card data when completing the fee find a copy of your own licence agreement on your Please also note that where debt remains unpaid (for example, scuffs on walls, chipped paintwork summary section as part of the online registration Student Hub. the University is unable to provide a reference for etc.) or the ordinary effect of nature (for example, process. future private accommodation and will not permit sun, rain etc.). If you cause any damage either on LEAVING OR TRANSFERRING BETWEEN students to reside in campus accommodation in ACCOMMODATION When payment is due please ensure that sufficient purpose or by accident you are required to report it subsequent years should future need arise. to the Student Accommodation Team immediately. The conditions for being released early from your funds are available to meet the accommodation fee and that the card listed is still valid and in date. Licence Agreement are contained in your Licence Should you find yourself in debt to the University If Bath Spa University staff identify damage, written you must contact the Student Fees Team as a matter Agreement. The University reserves the right to All students will receive a reminder email seven to notice is emailed to the individual student or the of urgency by emailing [email protected] to look at requests on an individual basis and act on its ten days prior to the University collecting payment. house group or building. discuss your situation. discretion. In addition students can access their Bath Spa In the email we request that the person(s) University fee statement anytime via the hub: MOVING ROOMS END OF LICENCE AGREEMENT responsible (or anyone that has knowledge of who https://thehub.bathspa.ac.uk/student/myaccount If you would like to move to a different room, please Once you have vacated your room and your Licence is responsible) informs the Student Accommodation select ‘Review your fee summary’. contact the Student Accommodation Team. We Agreement has ended, the Student Accommodation Team. Where a person(s) accepts responsibility for do not permit any moves to take place during the It is the resident’s responsibility to advise the Team will inspect all rooms and communal areas. the damage, they will be charged for any necessary first four weeks of occupation or in the last term/ relevant person/card holder if the card details stored The condition of the property will be compared to replacement or repair. If no-one comes forward semester except in exceptional circumstances. are those of a third party. the inventory completed at the start of the Licence the residents of the house or block will be charged Agreement. Any charges for damage or breakage will equally. Residents who wish to change rooms must first You can also make immediate or ad-hoc payments be invoiced to you and charges will also be imposed obtain permission from the Student Accommodation to the University by using the link below (please for any missing items. If damage is found in communal areas within a flat/ Team by emailing: [email protected] ensure that your student number is included for house group e.g. kitchen, bathroom etc. all residents If agreed, an administration charge of £20.00 will identification).www.bathspa.ac.uk/students/ INVENTORY of that flat or house will be charged equally. If be made which is non-refundable if you later decide student-finance/how-to-pay/ When you move in you will be asked to complete damage is found in a communal area of a building not to take up the offer of the new room. Room an online inventory that indicates the condition of e.g. hallways, staircases etc. all residents with access changes are subject to availability and moving Students who move into Bath Spa University your room. It is important that you complete the to the affected area will be charged equally. between different accommodation sites may not be accommodation later in the academic year will be inventory and make a note of any issues not already Where the loss, damage or breakage is substantial permitted due to contractual obligations. required to make payment for the current term/ recorded. Details of how to complete the online semester accommodation fee and arrange an inventory will be provided on your arrival. you may be invoiced and be expected to pay PAYMENT FOR YOUR ACCOMMODATION instalment plan for the following terms/semesters in within 14 working days or the charge added to your When you complete the University online accordance with the payment dates specified above. If you fail to complete the online inventory or do not next rent instalment payment. Should individual registration process you will see the total note any problems you find in your room it could students want to appeal, they can do so by emailing: Further information can be found on the University accommodation charge for the academic year mean that any damage is invoiced to you after room [email protected] website www.bathspa.ac.uk/students/student- displayed in the fee summary section. inspections. finance It is likely that you will need to provide evidence The accommodation fee will display together with ROOM INSPECTIONS for your case to be considered. Please note that any other fee that you may be responsible for Routine room inspections are carried out by the residents are responsible for any damage caused by paying. Student Accommodation Team and the Facilities and guests they have invited in to the property. Services Team throughout the year. These checks are

1 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 2 CHARGES Where items have to be repaired or replaced, the University will charge residents. These include charges for disposal, delivery, fitting and any other associated costs. Charges are as follows:

REASON CHARGE BEDROOM Mattress replacement £125 Replacement hand wash basin £150 Replacement mirror From £57 Replacement roller blind £150 Electric operated blinds £700 Replace/reconnect window restrictor £40 Replacement of desk chair £110 Replacement bedside lamp £10 Replacement under bed storage crate £10 each Replacement of notice board £45 Replacement bedroom bins x 2 £10 each Replacement sanitary waste bag dispensers £8 Replacement room carpet (for whole room) From £200 Replacement carpet tiles £20 per tile CLEANING Bedroom clean From £30 Bedroom with en-suite clean From £40 Carpet clean From £50 Mattress clean From £20 Circulation space, landings, staircase From £20 Kitchen clean From £30 Oven cleaning £65 Rubbish/personal belongings removal From £30 COMMUNAL Replacement ironing board £25 Replacement cleaning equipment From £10 Fire Extinguisher - refill/replacement £20/£75 Ceiling tiles £20 per tile DECORATION Redecorate wall or ceiling £75 Redecorate or varnish door £40 KITCHEN Replacement vacuum cleaner £90 Replacement notice boards large £175 Replacement of plastic notice holder £6 Replacement of kitchen chair £50 Replacement of soft seating £250 Replacement toaster £30 Replacement microwave £100 Replacement kettle £20 Replacement oven £600 Replacement of fridge or freezer shelves and flaps/defrosting Up to £30 freezer Please note the list is not exhaustive and costs may be higher dependent on the level of damage.

3 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 4 when required. Unfortunately, the Security Staff are ACCESS BY STAFF TO YOUR ACCOMMODATION SUSTAINABILITY Accommodation not welfare professionals and are therefore unable For all routine visits such as room inspections and Bath Spa University has a strong to provide counselling or other emotional support. routine maintenance, we will (where possible) environmental ethos, and as a Management However, should you have any cause for concern or notify you seven days in advance, via your Bath Spa resident here we ask you to behave in a way that email address. University staff will always carry supports this. You can find out more on our policy at The following departments have responsibilities for require assistance, please contact immediately day identification which you can ask to see whilst they www.bathspa.ac.uk/about-us/governance/policies/ the management and delivery of services within the or night the Newton Park Security on 01225 875555 are working in your residence. sustainability-policy/ University’s student residences. or Green Park House reception on 01225 876666. There are a small number of instances where Find out about our work at: www.bathspa.ac.uk/ MANAGEMENT STAFF Bath Spa University seeks to be as open and accessible as possible as part of creating a advance notice will not be provided, as follows but green-focus Student Accommodation not inclusive: The Student Accommodation Team provides welcoming and positive environment for students. Follow the Sustainability Team on social media for accommodation support for students during their There is also public access to Newton Park and • in an emergency such as flood or fire up to date information and events. stay in University managed residential buildings. the University will endeavour to ensure, as far • fire drills (twice annually) The team also advise on private sector rental for as is reasonably practical, the personal safety • where a resident is reported as smoking in the /BathSpaGreenFocus and security of all students, staff, visitors and students in their second and third years. building, or possessing illegal drugs @BathSpaGreen contributors at all University campuses and • where there may be a welfare, or health and The Student Accommodation Team is based on University controlled buildings. However, students safety issue WASTE AND RECYCLING Newton Park Campus. You can call 01225 876777 are reminded that security and personal safety rests • where a complaint has been received regarding We are committed to maintaining zero waste to or email [email protected] to get with all persons who study, work or reside in, or who an issue such as noise, cleanliness or behaviour. landfill from all our residences and maximizing support with any aspect of living in accommodation. visit the University campuses. recycling. You can help by following these easy Meetings in-person and virtual can be requested. ACCESSIBLE ACCOMMODATION Body Worn Video (BWV) is an overt system used by steps: Facilities and Services Any student who may require adaptations or a Security staff at Bath Spa University. Bath Spa views • Ensure that all waste and recycling is placed The Facilities and Services Team are responsible specific type of accommodation because of a BWV as one of the tools in its strategy to maintain a inside the wheelie bins otherwise this causes for University services including, residential and disability or medical condition, is invited to give safe and secure campus environment, they are used information about their access requirements on problems with pests and seagulls. academic cleaning, waste and recycling, laundry, for the protection of both students and Security their housing application. You are welcome to • Recycling should go loose into the wheelie bins transport, security and postal services, and furniture Officers. The use of BWV will always be: contact the Student Accommodation Team to (do not put them inside plastic or black bin bags). provision. • Proportionate discuss your housing options at any time. • Remove food items from any packaging and then Maintenance • Legitimate place food items only in food waste bin. The Maintenance Team based at Newton Park BICYCLE STORAGE • Necessary • Recycle as much as possible – if you have any and Green Park House carry out repairs and There are designated bicycle storage facilities across • Justifiable questions please speak to a member of the maintenance jobs Monday to Friday. If something all accommodation sites. accommodation team. is broken or faulty in your room, you can report it These principles are intended to enable officers to Bicycles cannot be kept in areas which are to the Maintenance Team who will come out and comply with legislation. designated as fire escape routes such as hallways Your room contains one green recyclable waste investigate the problem you have reported. Full bin and one black non-recyclable waste bin (unless ACCESS AND KEYS and landings. Any bicycles found inside residential information on how to report a maintenance issue is buildings will be removed. you live in a studio). Food waste needs to be detailed in the Maintenance and Repairs section of Access throughout our accommodation is controlled placed in the food waste bin in the kitchen. In your this handbook. by means of key cards. Locks are provided for every The University regularly hosts ‘Bike Doctor’ sessions bathroom you have a sanitary waste bag dispenser bedroom door, and flat/house front door. Details of at Newton Park, offering free maintenance safety and a number of bags. The bags should be used for Security Services the access to your accommodation will be given to checks. Follow www.facebook.com/Bike2BathSpa your sanitary waste only and placed in black non- The University’s dedicated Security Team provide you on moving-in day. Keep your key card safe, do for more information. recyclable bins. Do not flush sanitary products or a security presence across all campus properties not label it with your room number and do not give other items down the toilet. protecting assets and personnel from fire, flood, it to other people to use. Bicycles are left at your own risk; if you intend to theft, vandalism, unauthorised entry and other bring your bike please ensure you are familiar with The University provides you with food waste caddy/ threats through the deployment of a professional In general, your student card should be your key the Bike Parking Policy below. Each summer the sanitary disposal bags. If you need to order more, security team. This includes routine fire prevention card. Always report lost or stolen cards as soon Sustainability Team conducts an audit of bikes left you can do so to our Domestic Services Team and safety checks, first aid, emergency assistance as you realise they are missing by contacting the and any bikes that appear to be abandoned will through https://applications.bathspa.ac.uk and incident support to all University sites. security team. The team can remotely disable be removed and donated to charity. Details of this your key card to help with any risk of theft or process can be found at www.bathspa.ac.uk/about- Security are located at Green Park House reception unauthorised access to your room. us/governance/policies/bicycle-parking/ and at the Security Office at Newton Park campus 24/7, all year round. The Security staff are trained to New student cards can be ordered online via the act according to the situation reported to them and Student Hub. will contact appropriate emergency services as and

5 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 6 REDUCE YOUR WASTE CLEANING Cleaning Responsibilities Recycling is important but it’s also critical to reduce For many of you this will be your first experience of You are provided with a regular sanitising cleaning service in communal areas by the University’s Facilities and reuse where you can. You can help reduce the living within a group environment. You are jointly and Services Team. Your kitchen noticeboard will provide you with further details on when this cleaning will University’s overall impact on the environment by responsible with your housemates for keeping all take place. considering the following: communal areas clean, tidy and free of anything that may cause harm or become a hazard. FACILITIES AND SERVICES Food wastage YOUR RESPONSIBILITY STAFF RESPONSIBILITY Wasting food could be costing you lots of money! To enable you to clean your bedroom and kitchen, (SCHEDULED CLEANS ONLY) For lots of handy information on portion sizing, access to a dustpan and brush, a broom, a mop and clearing up the confusion on best-before and use- bucket, and a vacuum cleaner have been provided BEDROOM Keeping the bedroom clean and tidy. Please return N/A by-dates, and creative recipes from leftovers visit: for your everyday use. any cleaning equipment used to the kitchen to make it www.lovefoodhatewaste.com available for others to use You will need to supply your own cleaning materials Donating to charity and washing up liquid. To comply with Health and EN-SUITE Regularly clean the shower, toilet and hand basin in the N/A There are three large, red, external British Heart Safety regulations the University does not use or en-suite (if applicable) Foundation donation points on campus at Newton allow the use of bleach. KITCHEN Keeping the kitchen clean and tidy, allowing for a A fortnightly sanitising clean of your Park, at the Sophia and Langton laundries and next Kitchen cleaning warning notices pleasant environment for all to enjoy. kitchen surfaces will be provided to the Students’ Union. We also have a donation Facilities and Services Team Leaders will monitor (subject to them being clear of point near the bin store at Green Park House. Details communal kitchen areas to ensure that these areas belongings/washing up) of what to donate are detailed on the bins. There remain clean and tidy. If the Team Leader considers are also many charity shops in Bath that would that there are issues within the kitchen but are Clearing up spillages from hobs, ovens and microwaves. A fortnightly sanitising clean of hobs welcome donations. still prepared to clean the kitchen they will leave and microwaves some Team Leader’s Tips advising of the area/task Pack for Good -Moving out at the end of your Doing your washing up and tidying away all crockery, Sanitising clean of kitchen floors Licence period that needs attention. In the event the Facilities and dishes, cutlery and pans into cupboards/drawers. At the end of each academic year we run an appeal Services staff are unable to clean your kitchen on encouraging students across Bath to donate their scheduled visit the following action will be Keeping the sink and surface areas clear of washing-up unwanted items to local good causes – and provide taken: and food debris. you with facilities to do this in the easiest way First incident: An email is sent to all members of the Keeping the fridges and freezers clean including the possible. Publicity on the campaign runs during the house group detailing why the scheduled cleaning summer term/semester. removal of out of date food and wiping them out. was not carried out. Please do not alter the temperature setting on your Any items found in student bedrooms or communal Second incident: Members of the house group will fridge or freezer as they have been set to the correct areas at the end of the licence agreement will be be notified of a date and time when cleaning staff temperature. The fridge freezer should be set on 3. donated or disposed of. will carry out a full deep clean of all affected areas. The charge for the deep clean will be invoiced to all Sorting all rubbish and recycling into the correct bins Cleaning of external recycling bins members of the house group. in your kitchen. Please do not use black bags or plastic carrier bags.

Ordering new food waste caddy/sanitary disposal bags

Regularly take all rubbish and recyclable materials including food waste to the external bin stores. It is a good idea to rinse any recycling items before putting into mixed recycling bins. These will be inspected by Facilities and Services staff regularly. Students are expected to keep these bins clean during their occupation

COMMUNAL Keeping communal areas (hallways, landings, kitchens Vacuuming all communal areas AREAS and bathrooms) clear of personal belongings (clothes driers, shoes, rubbish).

7 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 8 HEATING LAUNDRY Post Room locations AMAZON LOCKERS You have individual thermostatic control within your Laundry facilities are operated by Circuit Laundry The Newton Park Post Room is located in the Vinery If you are ordering items from Amazon, the University room so that you can adjust the temperature to suit www.circuit.co.uk and are open 24/7 so you can building and is open Monday to Thursday 9:30am – has an Amazon locker situated in the Refectory your own needs within the timetabled heating hours. use them at any time. Newton Park has facilities 4:30pm. You will need your student card to get access (Gabriel) and outside Stanton (Medal) on Newton Park by Langton and in Sophia building. The Green to your postbox. If you have a parcel or post delivered Campus and in the courtyard of Green Park House Please do not put wet clothes over your heaters as Park House laundry can be found in the courtyard (Mimsi). Further instructions on how to use Amazon this can burn your clothes and cause a fire. that requires a signature you will be contacted via your between C and D block and Bankside House laundry University email by Pitney Bowes Send Suite Tracking Lockers can be found at: www.amazon.co.uk/locker is in the post room. For health and safety reasons students are not Online to inform you it is awaiting collection. TV LICENCE permitted to bring their own portable heaters into You will need to buy a Laundry Card to use the Green Park House post will be delivered to your You need a TV Licence to use any television receiving accommodation. If you have concerns about the machines or by downloading the Circuit App. You individual post box in the common room on the ground equipment such as a TV set, set-top box, computers or temperature in your room please report it to the can download the Circuit App for free by typing floor. If you receive any parcels that do not fit into mobile phones to watch TV programmes as they are maintenance team who will be able to assist. “Circuit Laundry” into the app store. your post box, you will be notified via your University being broadcast, or to record them. INTERNET AND WI-FI The Laundry Card can be topped up with credit email account to collect from reception. Parcels can be Further information and guidelines can be found at: online, www.circuit.co.uk/card-top-up-unauth/ collected 24/7, please show your email notifying you of For Gardens and Lakeside residences ‘Resnet’ is www.tvlicensing.co.uk or by calling: 03007 906131. You which you can then spend on running washing and the receipt of your parcel to reception upon collection. available. To connect to Resnet you will need a valid will need a TV Licence if you download or watch BBC drying cycles. Bankside House post will be delivered to your postbox student username and password, which you will get programmes on demand. This applies to all devices. by the post office and delivery services. when you complete registration. Where signage is displayed we have introduced At Green Park House and Bankside House the Mobile Phone Payment (Apple and Android phones) You can ask someone to collect your parcel for you. internet is provided by Glide. The information you to make it quicker and easier to do your laundry. To organise this, email [email protected] or for Green Park House [email protected] require to log on is included in your introduction Please check the laundry rooms or app for up to date pack. If you have any issues with the Internet service charges. stating the: please contact Glide directly. • reference details of the item Washing detergents are not provided. • name of person collecting. Newton Park, Sion Hill and Locksbrook Road At Newton Park, Locksbrook Road and Sion Hill the POST AND PARCELS The information must be provided via email Monday to ‘Eduroam’ wireless network is available across the Please ensure that any expected deliveries are Friday for collection the same day. campuses. To connect to Eduroam you will need provided with the correct address and your contact Students must bring their student ID or photo ID to a valid student username and password, which details: collect parcels which require a signature you will get after you have completed complete registration. Postal Address for Newton Park Post Room terms and conditions (Your Name) Whilst the University will take the utmost care of any You can connect to Eduroam for the first time using items retained in the Post Room it will not accept the following information: Bath Spa University (Your room number and residence) any liability for items that are lost or damaged whilst • Username: this is your student number followed Newton Park Campus awaiting collection. by @bathspa.ac.uk [email protected] Newton St Loe Students at Bankside House are responsible for • Password: Your Bath Spa University password. Bath, BA2 9BN providing delivery instructions for any packages Postal Address for Green Park House ordered and the University will not accept any liability Once you’ve done that, if your machine is offered a (Your Name) for items ordered. security certificate, accept the certificate and your (Your Flat Number and Room Number) device should connect to Eduroam. Once connected, Please be advised we are unable to hold onto any item Green Park House Accommodation it should reconnect automatically. of mail that arrives for you after your departure. Any Bath Spa University mail that arrives for you after the end of term/semester If you have any problems please contact IT services 6 Green Park Road will either be returned to sender or shredded. Please on 01225 876500 Bath therefore ensure that you change your postal address BA1 1BQ with all companies you have had mail from by the end of your occupation. The Student Accommodation Team reserves the right not to accept post, parcels or deliveries if storage is not available or practical, the post/parcel is deemed unsafe, or the Student Accommodation Team suspect that it contains items prohibited in the Licence Agreement or Residents’ Handbook.

9 RESIDENT’S HANDBOOK 2021/22 Please note no perishable items will be accepted. BATH SPA UNIVERSITY 10 NOTICE GIVEN BY THE UNIVERSITY Maintenance and Where possible, advance notice of access will be given via your Bath Spa University email so please Repairs check your account daily. REPORTING REPAIRS • Planned Maintenance - seven days notice • Routine Maintenance - 48 hours notice If you discover a repair or that something is • Emergency Maintenance - 24 hours notice (if damaged in your accommodation, please report this possible) promptly to the Maintenance Team. Students that • In an emergency e.g. flood, fire or suspected fire fail to report problems when they occur may be held we may need access to your room without prior liable for any subsequent damage that may happen notification. as a result of neglect. • You can report a repair via the Student Hub. OPERATING INSTRUCTIONS • A member of the Maintenance Team will Instructions for the operation of the various be scheduled to attend as soon as possible. appliances in your flat/house are provided in Alternatively if you would like to be present, or booklets located in your kitchen. In addition, just want to have an agreed slot for your repair information about how to operate windows and to be carried out, please request this when blinds are provided in bedrooms. logging a job, and someone from the team will POWER SUPPLY call or email to arrange a suitable time to attend. Please ensure that any electrical appliances • When a request for maintenance has been you bring into the residences conform to British received and logged by the Maintenance Team Standards and hold a portable appliance test (PAT) if you will receive an email notification. they are more than one year old. Out of hours repairs reporting If you report a repair outside of office hours, Monday to Thursday 8am -4:30pm (4pm Friday), the request will be responded to the next working day. Emergency repairs If you discover an issue that requires immediate action to be taken e.g. • Serious flooding and leaks • Loss of water supply • Complete loss of all electricity • Hazards affecting immediate safety of residents. Please contact the Security Team at Newton Park on 01225 875555 or the Green Park House reception on 01225 876666. Security will determine the severity of the problem and take the appropriate action. ACCESS FOR REPAIRS AND PLANNED MAINTENANCE There will be times during the Licence Period when members of the Maintenance Team or their contractors will require access to bedrooms to carry out inspections required by Health and Safety Legislation (e.g. routine legionella testing). Please note that maintenance work can take place from 8am onwards.

11 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 12 HEALTH AND WELLBEING If you feel the situation cannot be resolved University life Student Wellbeing Services provides a wide range Behaviour the Student Accommodation Team may be able to arrange for you to move to alternative Keep up to date with the goings on at the University of information, advice and guidance; enabling you LIVING WITH OTHER STUDENTS to fulfil your potential whilst at Bath Spa University. accommodation, subject to availability. via the main website www.bathspa.ac.uk and on For many of you this will be your first experience The services are without charge and are available to your personal Student Hub. of communal living. Here are some of the How do I make a formal complaint about someone I all current students. live with? You can also follow University activities on social most common questions about living in shared The University has a Harassment Policy which media www.bathspa.ac.uk/about-us/contact/social- Student Wellbeing covers three key areas: accommodation. can support students who are experiencing any media-directory/ • Disability and accessibility (including specific How do we organise cleaning, washing up, recycling learning differences) – advice with academic form of harassment. There are many forms of STUDENTS’ UNION etc.? harassment which can be described in simple terms access requirements, diagnostic assessment and Organising how you all help with cleaning and The Students’ Union is run by students, for students Disabled Students’ Allowance as unwelcome behaviour that affects the dignity washing up can help avoid misunderstandings and of staff and students. It is the conduct of one or – you automatically become a member for free. • Mental Health and Wellbeing – access to a range potential conflicts. It’s always a good idea to sit The Students’ Union is a charity with over 8000 of mental health practitioners who can work more people against another or others when an down as a house group in the first few days and intimidating, hostile or offensive atmosphere is members, independent from the University and with you if you are experiencing mental health discuss some of the following issues: exists to help you get involved, make friends, have problems or have a mental health diagnosis and created. In general terms, it is actions or comments fun and have your voice heard. the Bath Spa Medical Service. • Cleaning rota for the kitchen viewed as demeaning or unacceptable by the recipient. For more information: • Money Advice and Engagement – ensuring • Washing up arrangements (How often? Who will For more information visit: www.bathspasu.co.uk www.bathspa.ac.uk/about-us/governance/policies/ you receive your full student loan entitlement; do it?) harassment-policy/ @bathspasu help with money management; short-term • Emptying of waste and recycling bins loan scheme; Bath Spa University Access Fund; /BathSpaSU • Any dietary issues (does anyone have a food You can also report any areas of concern postgraduate finance; debt advice; Peer Mentor allergy) by using the Report and Support page: CITY AND COMMUNITY LIVING Scheme – students helping students; care https://reportandsupport.bathspa.ac.uk/ leavers; estranged students and young adult • Sharing of food or other personal property As a student at Bath Spa University you are carers. (What can be shared? What can’t be shared? The University has a formal Complaints Policy you expected to conduct yourself in a way that preserves Must permission be given?) can use if you wish to make a formal complaint and enhances our good name and reputation. Please For further information about services available against another student. You can find details of how What happens if I don’t get on with the people I live ensure that you are mindful of your local neighbours please visit www.bathspa.ac.uk/students/student- to do this by visiting the University website: with? if returning to your residence late at night or in the wellbeing-services/ www.bathspa.ac.uk/about-us/governance/policies/ In our experience the vast majority of student early hours of the morning. Please make yourself complaints-policy/ familiar with the Student General Regulations and PARKING AND TRANSPORT households live together successfully and happily. our Code of Conduct which can be found at: First West of England are the operators of the buses Occasionally something may come up that causes In the event that a resident’s behaviour and/or www.bathspa.ac.uk/about-us/governance/policies/ in Bath. For up to date information on their services, difficulties between housemates. conduct are considered to be unacceptable, the ticket prices, mobile app, and much more visit: matter will be considered under the University’s We recommend you first try to discuss any issues MONEY ADVICE AND GUIDANCE www.bathspaunibus.com Disciplinary Procedure: www.bathspa.ac.uk/media/ with your housemates face to face and work The Student Wellbeing Services team offer guidance bathspaacuk/about-us/policies/academicand- If you live in University residential accommodation together to try to resolve it. It is often this option on a range of financial issues including statutory student/Student-Disciplinary-Procedure.pdf you are not permitted to bring or keep a car, that people avoid, but it’s usually the most effective funding (Student Finance England, Wales, etc.), motorbike or moped on campuses or at halls of way of resolving issues. Please be aware that group bursaries, government benefits, budgeting, and residence or found to be in possession of a vehicle chats such as WhatsApp can be misinterpreted, so other funding that may be available to you. Please within a three mile radius of your residence, with the if you choose to use this channel of communication call 01225 876543 or email: studentwellbeing@ exception of arrival and departure days. please be mindful of what you write. bathspa.ac.uk Any student with a disability who wishes to bring If you find that you are unable to resolve the a car should apply in the first instance to Student situation you may wish to seek advice or help from Wellbeing Services: studentwellbeing@bathspa. the Student Accommodation Team. They can help ac.uk with: In all cases where vehicles are parked without • Advice and guidance on living successfully with permission or parked illegally, Bath Spa University housemates will support local residents, the police and local • Advice on managing difficult situations authorities to take all reasonable and legal measures • Guidance on your responsibilities and rights as a against motorists that infringe parking restrictions resident or regulations. • Facilitate discussions between housemates. ANPR technology is in operation at Newton Park.

13 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 14 THE STUDENT DISCIPLINARY POLICY or in serious cases, expulsion from the University. VISITORS If you experience unreasonable noise within your flat, we recommend that you talk to your If you behave in a way that has a negative impact For further information the Student Disciplinary All guests must be over the age of 18 and can housemates informally to make them aware of on others, breaches any of the terms and conditions Procedure can be found here www.bathspa.ac.uk/ stay a maximum of two nights in any seven day the problem in the first instance. The Student of the Licence Agreement or Residents Handbook media/bathspaacuk/about-us/policies/academic- period. Guests must sleep in the host’s room, not Accommodation Team can give you advice and or you commit a criminal offence your actions and-student/Student-Disciplinary-Procedure.pdf in communal areas (for example hallways or the support you with this. may be escalated to be considered under the kitchen) and must be signed in at Security upon As a guide, see the list below of some common and arrival and departure. Student Disciplinary Procedure and/ or the Police some more serious breaches where the University will If you are experiencing ongoing unreasonable noise may need to carry out an investigation. Under the take action (please note this is not an exhaustive list, Under the terms of the Licence Agreement you are you can report this to the Security team at the time Student Disciplinary Procedure there are a variety penalties may be higher depending on the severity of responsible for the behaviour of your guests and and request that they investigate this. of penalties that may be applied, for example fines an offence and/or any associated costs of the repair). they must comply with the rules of living on campus SMOKING as you have to. Smoking and/or vaping is not permitted in any areas Anti-social behaviour which could include noise disturbance, damage to University property, urination/ No more than six non-residents of any house group within the residential buildings, including bedrooms, defecation/vomiting on University property or grounds. will be permitted for any gathering. This includes from windows or in doorways. residents from other residential buildings. Any damage Possession/use/supply of cannabis, legal highs, nitrous oxide or any illegal drugs within University Smoking Shelters are provided at all University accommodation or grounds. caused or cleaning required as a result of a gathering will be charged to all residents in accordance with this accommodation sites. Fire Safety issues handbook and the Licence Agreement. Bath Spa University actively discourages students The University has the right to refuse admission to from smoking on campus. For more information • Covering over, removing or tampering with fire safety equipment please see the Student General Regulations policy: • Malicious damage of break glass alarm any guests and/or visitors and the right to ask guests and/or visitors to leave the premises. www.bathspa.ac.uk/media/bathspaacuk/about- • Discharging or tampering with fire extinguishers us/policies/academic-and-student/General- • Leaving cooker unattended, resulting in a fire alarm activation The University also has the right to change the Regulations-V1.4-July-2020.pdf • Non or late evacuation or refusal to evacuate in response to a fire alarm activation policy of guests and/or visitors. If policies on visitors • Use of banned items such as candles, incense sticks and/or guests change students will be notified by ILLEGAL DRUGS • Rendering a fire door ineffective, for example by insertion of a wedge or propping it open with a heavy their University email address. It is an offence to possess, use or supply to other object, or by disabling/interfering with the door closure device persons any controlled drug under the Misuse of • Blocking or obstructing any fire evacuation routes or fire exits NOISE Drugs Act 1971. The Act also makes it an offence for While complete silence within residences is the occupier of the premises or a person concerned Smoking and vaping inside a residential building unrealistic, students must ensure that they and/or in management of any premises to knowingly their guests are considerate of others and do not permit activities to take place on the premises. PLEASE NOTE create noise that causes annoyance to others at The activities specified in the Act include smoking any time. Residents are asked to be considerate of cannabis or cannabis resin, and supplying or The Student Accommodation Team can escalate the The Student Accommodation Team will notify people in adjacent rooms or flats/houses who may attempting to supply a controlled drug to another severity of an incident as they see fit. you via your University email account if you are required to attend a meeting to discuss any breaches be experiencing pressure with work or exams or person. Students and visitors are clearly required Where it is not known who is responsible for concerns about your behaviour and conduct in your have a different lifestyle from yours. Everyone has to comply with the law and therefore residents misconduct or damage within a residential building, accommodation. a different tolerance level to noise and for many may not bring in or allow to be brought into the each resident within that building will be liable for students this will be their first experience of living in accommodation any unlawful drugs or other the full penalty unless the person responsible comes a communal setting. substances. forward. Please assist us in reducing noise by: The use or possession may not be seen, but a smell might be present, which may suggest drugs have • Keeping noise to a minimum at all times (e.g., been used and/or drug associate paraphernalia using headphones to listen to music or watch TV) may be witnessed which again may suggest the • Avoiding gathering in kitchens and outside misuse illegal substances. All reports of drug use or accommodation blocks late at night suspicion of use will be investigated and evidence • Keeping conversations to a reasonable level will be documented. • Not playing music so it can be heard in other people’s rooms • Being considerate of your neighbours when returning from nights out • Avoiding slamming doors.

15 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 16 PSYCHOACTIVE SUBSTANCES PROMOTING, FLYERING AND GUEST LISTING HEALTH AND SAFETY WALKS The use or possession within University premises The University does not permit promotion of any Emergencies, The Student Accommodation Team will conduct of any substance which is prohibited by the commercial events in residential buildings. This a weekly Health and Safety walk around the Psychoactive Substances Act 2016 are not includes putting up posters or distributing leaflets. Safety and Security residential buildings. This will be to check the permitted. This includes nitrous oxide, and other As a resident if you take on this type of work you The Security team is responsible for responding kitchen and communal areas for any hazards or products that are sold as legal highs or otherwise. will be breaking the conditions of your Licence to incidents on campus, managing CCTV, Access obstructions, spot any maintenance issues, and deal These substances can be extremely dangerous, Agreement and will face action under the Residents’ Control and Lost Property and are the first point of with any other concerns. Access to your room is not and if any such items should be discovered in the Student Code of Conduct guide. contact in an emergency outside of normal office required unless requested. residences, the Student Accommodation Team hours. will remove them. All reports of substance use or If you have concerns about an unauthorised Any Health and Safety risks will be addressed by a suspicion of use will be investigated and evidence promoter working in the residences, please contact Please note you can contact the emergency services member of the Student Accommodation Team. the Security team who will remove the person from at any time if you need to. The police, fire and will be documented. FIRE SAFETY site if necessary. ambulance services can be contacted by dialing 999. ANTI-SOCIAL BEHAVIOUR, THEFT AND If you are able to, please let the Security team know The risk of fire in your accommodation is an issue To ensure the security of residential buildings, VANDALISM if you call the emergency services so that they can that the University takes extremely seriously. All never allow someone to follow you into a building; be on hand to assist them and you. residences are equipped with sensitive smoke and Anti-social behaviour covers a wide range of everyone entering a building should use their own unacceptable activity that causes distress, harm or heat detectors. Every resident is required to comply key card to obtain access. EMERGENCIES harassment to other students and non-residents with the University’s policies and procedures which living in your community. Such behaviour can If you have any questions about promoting within If an emergency occurs, contact Security at Newton are in place to control health and safety risks. Park on 01225 875555 or Green Park House reception lead to damage to University property and loss University accommodation, please contact the Keep fire doors closed, do not wedge them open. of personal belongings. All reports of anti-social Student Accommodation Team. on 01225 876666 immediately. Do not block or obstruct any fire evacuation routes behaviour in residences will be investigated. PRESSURISED GASES If you think you need medical help but it is not a 999 or fire exits, ensure corridors and stairs are kept emergency you can call 111, an NHS service offering FILMING AND REPLICA WEAPONS Pressurised gases such as helium are not permitted clear. advice and information on what action to take. Bath Spa University is a creative university and we to be kept or stored in any of our halls of residence Do not block or cover smoke/heat detectors – it is a are aware that our residents may want to use the without written permission from the Estates team. FIRST AID criminal offence and classed as a health and safety residences as part of creative projects. However Security staff are qualified in Emergency First Aid risk. students must not use residential buildings as a at Work, and are equipped to deal with general Please see: www.bathspa.ac.uk/be-bath-spa/ filming set or location without prior consent from incidents. However, in the event of a serious injury accommodation/accommodation-support the Estates department, and an approved risk an ambulance should be called by dialing 999. assessment. ACCIDENT AND EMERGENCY (A&E) FIRE EVACUATIONS Residents are not permitted to store props such as Please pay particular attention to all escape routes Bath Royal United Hospital, replica firearms, weapons or other dangerous items and fire exits when you move into your residence Combe Park, Bath BA1 3NG in residential buildings. and note your nearest fire assembly point. Telephone: 01225 428331 • It is imperative that on hearing a fire alarm REPORTING ACCIDENTS sound that you leave the building immediately All incidents must be reported as soon as possible so • Follow any instructions given by Security, or that we can take steps to prevent a recurrence. members of the emergency services In the event of a personal injury incident, or • Do not re-enter the building until instructed dangerous occurrence, contact Security directly. to do so by a member of staff or emergency services HAZARDS • All staff and students enrolled at Bath Spa If you identify a hazard in your accommodation, University have the responsibility of being a please report it to the Student Accommodation Fire Marshal when on campus. Fire Marshals Team as soon as possible or via the maintenance assist during both real and practice emergency reporting tool on the Student Hub. evacuations. FIRE DRILLS Fire alarms are tested weekly, usually on a Tuesday. You can identify a test as the alarm sounds twice in quick succession then stops. A non-test alarm will sound continuously.

17 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 18 The University has a legal obligation to undertake SOFT FURNISHINGS INSURANCE SECURITY scheduled fire drills at least twice a year during your If you wish to bring any additional furniture into Bath Spa University insures the building and its Security staff will assist at any time if students are occupation. Additional tests may be conducted over the building you must first get permission from the own contents against loss or damage due to fire concerned about their safety. the summer period - this is to familiarise residents Student Accommodation Team. All furniture must and flood. The University does not insure against with the fire evacuation procedures and allow comply with the Fire and Furnishings Regulations negligence, accident or vandalism and in the event Newton Park: 01225 875555 staff to check that all fire alarm mechanisms are 1988 and must be labelled as such. Please note of being responsible for such an occurrence you Email: [email protected] working correctly. We do not give prior warning of all study bedrooms are fully furnished so there is may be charged accordingly. The University does these drills as they are aimed to simulate a real fire little room for additional furnishing. If unauthorised not accept responsibility for the loss of, theft of or Emergency Services: 999 (Fire, Police or Ambulance) situation. You are required to have evacuated the furniture is found within your accommodation you damage to residents’ or other individuals’ property. Non – emergency: 101 (to report a crime and building within two and half minutes. will be asked to remove it. The University has arranged possessions insurance other concerns that do not require an emergency response) FALSE ALARMS GAS AND ELECTRICAL SAFETY with Endsleigh Insurance to cover your possessions Each year students have to evacuate their buildings The University ensures that current certificates/ whilst living in University managed accommodation. Residence security (often in the early hours) as a result of fire alarms documentation is held which provide evidence that: It is your responsibility to check the scope and level It is necessary for everyone to play their part in being set off accidentally by fellow students. of the insurance cover and arrange additional cover ensuring that best practice is followed at all times. • All gas appliances have been tested annually Frequent false alarms can cause students to become as required. Please therefore help us to help you by remembering complacent about evacuating the building, so are a • All portable electrical appliances provided by the To view your full policy details and extend cover the following: large health and safety concern. University are tested regularly. visit: www.endsleigh.co.uk/student/confirm-your- • Keep your key card safe, do not label it with your To avoid unnecessary fire alarms: student-cover ELECTRICITY SUPPLY room number and do not give it to other people • Do not use aerosols of any sort underneath the Care must be taken not to overload the electricity To make a claim visit: www.endsleigh.co.uk/claim- to use. detector heads in your bedroom supply. The electricity supply in study bedrooms centre for details about making a claim online, • If you lose your key card report it to Security • Keep the oven door closed and turned off when may be restricted so that only small electrical or call on: 0333 2341688. Policy No: Bath Spa • Be aware of any suspicious packages or not in use appliances such as your stereo, hair dryer, TV or PC University HH1216. behaviour and report them to Security for all BSU campuses and buildings • Please also keep the oven clean, especially if may be used. Kettles, microwaves, rice cookers etc. LOCKED OUT you regularly cook fatty foods. This will help to can only be used in kitchens. Your own electrical If you have lost your key card please visit Security • If you are uncertain about, or worried by reduce the build-up of smoke appliances must be less than one year old or PAT to gain access to your room. You can order a something you see, do not hesitate to contact • Do not attempt to use the grill with the grill tested. replacement student card via the Student Hub. Security door closed • Do not allow unauthorised or unknown people Any electrical appliance you bring must be: LOST PROPERTY • Do not tamper with break glass alarm points • CE approved to follow you into your building All lost property should be handed in to Security as • Do not leave personal valuables lying around - FIRE PREVENTION • Operate from UK voltage (240 volts) and soon as is practically possible. standard three pin plug. lock them securely out of sight • Never leave cooking unattended • Lock your study bedroom door behind you, even • Do not use chip pans or deep fat fryers or heat In the interests of safety we do not permit the use of if you are only going to the kitchen or bathroom up large amounts of oil for cooking international travel adaptors in residential buildings. • Check doors and windows are locked at night • Clean grill pans regularly to avoid build-up of Travel adapters can be purchased in the Students’ or when going out - don’t assume someone else grease Union shop. will do it. • Do not cook under the influence of alcohol FRIDGES, FREEZERS, MICROWAVES AND • Never leave hair straighteners on or unattended WASHING MACHINES • Do not smoke in accommodation You will not be allowed to keep fridges, freezers, • Do not use candles or incense sticks in microwaves or any kitchen appliances including accommodation portable washing machines in your study bedroom • Do not use electrical equipment that has not for safety and hygiene reasons. If you need a small passed a PAT test. fridge in your room for any medical reason please contact the Student Accommodation Team for FIRE ACTION advice. If you discover a genuine fire, use the break glass point to notify residents and the University of the fire, leave the building immediately and call 999. If you hear the fire alarm you must leave the building immediately.

19 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 20 Customer Service Useful Numbers The University is committed to providing the best COMPLAINTS possible service to its customers and we would like STUDENT ACCOMMODATION NEWTON PARK Students have a right to a high standard of CAMPUS to know when we are doing well. If you feel that you accommodation and we will act to ensure that these T: 01225 876777 have received service above and beyond the call of standards are maintained. duty we would love to hear from you. E: [email protected] The University takes seriously all complaints, UNIVERSITIES UK CODE OF PRACTICE FOR THE and aims to deal with them speedily and fairly. STUDENT FEES TEAM MANAGEMENT OF STUDENT HOUSING The majority of complaints can be dealt with and Bath Spa University has committed to the resolved informally with the person(s) directly T: 01225 875870 Universities UK Code of Practice for the concerned. If it is not possible to find a solution this E: [email protected] Management of Student Housing in all of its way or is too serious to be dealt with informally, managed residential buildings. formal procedures are available. NEWTON PARK SWITCHBOARD The Code aims to promote best practice over a If you have a problem or a complaint please let us Newton St Loe, Bath BA2 9BN range of management activities including; Health know – the Student Accommodation Team will only T: 01225 875875 and Safety Standards, Maintenance and Repair be able to help once made aware of issues. If you regimes; Environmental Quality; Landlord and have a complaint, first and foremost it is important SECURITY Tenant Relationships; Student Welfare and Anti- that you talk any problem through with the Student Social Behaviour. Accommodation Manager (or write if you prefer). It Newton Park: is possible that your problem can be resolved quickly T: 01225 875555 The University was successfully audited in 2019. and easily. Green Park House: Information about the Code and details of the full Please note that your complaint will be treated in a T: 01225 876666 code can be viewed on the Universities UK website: confidential way. We will only talk to or correspond www.thesac.org.uk with another person (including your parents) about SION HILL SWITCHBOARD your complaint if you provide written authority for T: 01225 875875 us to do so.

Our full complaints procedure is on the website at: STUDENT ADMINISTRATION SERVICE www.bathspa.ac.uk/about-us/governance/policies/ T: 01225 876115 complaints-policy/ E: [email protected] QUESTIONS, COMMENTS OR SUGGESTIONS We have attempted to make this handbook as STUDENT WELLBEING SERVICES comprehensive as possible – we hope that it has T: 01225 876543 helped you to understand more about living in E: [email protected] University accommodation and will be useful during your period in residence. STUDENTS’ UNION If you have any further questions or any comments T: 01225 875588 to make about this handbook please drop us an email [email protected] E: [email protected] Please note that the information provided in this handbook is correct at the time of issue and may be subject to change from time to time. You will be notified of any changes via your University email. Bath Spa University Student Accommodation is a member of the ‘The Universities UK code of practice for the Management of Student Accommodation’.

21 RESIDENT’S HANDBOOK 2021/22 BATH SPA UNIVERSITY 22