Our services (continued) We have dedicated staff based in the Urban Traffic Control The eveningrider Plus ticket also saw a similar extension, with Over the past year we have continued to support local charities offices in Sheffield Town Hall who work closely with our local passengers in Sheffield, Chesterfield and Rotherham having access and have undertaken events at various local schools to help Sheffield and Chesterfield authority partners to ensure that buses can run to time and that to this ticket for the first time. Our staff have been really keen to promote independent bus travel to young people in our area. any services that experience delays or disruption are dealt with promote this ticket on the front line, knowing it offers such great All depots and the Head Office team held Macmillan Coffee May 2018 saw the introduction of the Matlock Town services as effectively as possible to minimise any disruption to service. value for our customers. mornings raising £1,500. As part of our promotion of the bus M1 and M4 to our network. Run from our Chesterfield depot, journey as a way of assisting the social inclusion agenda, Hattie the team of dedicated, regular drivers have proven popular In 2018, the Buses for Sheffield brand became more We introduced a Less Cash trial on Chesterfield service 54 in the Chatty bus visited Barnsley and Sheffield where staff talked with customers. prominent across the city, with the introduction of February 2019, aimed at reducing cash transactions on bus and to a range of people who dropped in for a coffee and a chat. unified timetables and launch of the large high-frequency speeding up journeys. 50% of sales are now cashless on this route. Another welcome addition to our network was service diagrammatic route maps which feature in bus shelters 65 running between Sheffield and Buxton via Peak District across Sheffield. These improvements are designed to offer Servicing our buses villages, gained through working closely with Derbyshire an improved and joined up customer offer for Sheffield’s bus County Council. The service commenced in July 2018 with All our vehicles are inspected by our engineers every 28 days, network in partnership with other bus operators. an extension to Meadowhall, a new look with route branded and are maintained to the highest standards to ensure passenger buses and an eye-catching poster and leaflet campaign to safety and comfort. Every vehicle is cleaned at the end of each attract new leisure travellers. Simplified tickets day. This process is supported by our in-service cleaning teams February 2019 saw a restructure of our tickets to simplify the operating at Barnsley Interchange during the daytime. range of products on offer. A South Yorkshire Plus ticket (£6 day, £19 week) was introduced, offering many customers a Our Environment cheaper alternative. A Dearne Valley Bus and Tram ticket was We continue our aim to become a greener, smarter bus also introduced to coincide with the launch of the Tram Train operator; not just on the road but in our depots, workshops, running from Parkgate direct into Sheffield City Centre. offices and canteens. Tickets specific to the Barnsley to Leeds X10 express Stagecoach Group has achieved the Carbon Trust Standard service were removed, with the megarider Gold now available for reducing energy consumption, and continues to have a Waste recycling on the full length of the route - much to the joy of our regular challenging CO2 reduction programme. We currently recycle 85% of the waste we produce from X10 commuters, many of whom are now saving £7 per week! Stagecoach Yorkshire Our hybrid electric buses and new buses with the latest Euro scrap metal to waste paper. Unit 4, Eldon Arcade, Another welcome change, made following customer requests, 6 engines are designed to maximise fuel efficiency. The rest Barnsley, was the introduction of a child weekly ticket in Chesterfield, of our fleet runs on B30 diesel which has only 70% carbon Coming up in 2019… Annual S70 2JP offering significant savings for parents. content. Our engines are fitted with controls which optimise fuel consumption. Every bus is fitted with technology that • Relaunch of our mobile app with vastly Our fantastic Five for a fiver offer has been extended to cover (01226) 202 555 gives drivers instant feedback on their driving and allows us to improved live bus tracking. most of our network across Yorkshire and North Derbyshire, [email protected] better assess performance. • The Buses for Sheffield website will be launched, Following a customer consultation which led to services 50/ allowing any group of 2 and 5 people to travel together for £5 Report www.stagecoachbus.com providing information for all bus services and ticket 50a between Chesterfield, Eckington and Sheffield becoming for a day at weekends and on Bank Holidays! Follow us on Twitter @Stagecoachyrks Our community options in Sheffield, no matter which bus operator a faster, limited stops route, the service was upgraded to a runs the service. Stagecoach Gold service. The Gold vehicles have transformed We are a major employer in the local area and enable • We will be retrofitting around 100 more buses the journey experience for our customers, with e-leather seats, thousands of people to go about their daily activities. We also with Euro 6 engines to help keep the air cleaner. for Stagecoach in 0871 200 22 33 WiFi and USB charging ports, e-leather seats, WiFi and USB work with many local organisations and large employers to • Our growing X10 Barnsley - Leeds service will be charging ports. improve transport access and information. (Calls cost 12p per minute plus your relaunched with double deck vehicles, providing phone company’s access charge) South Yorkshire Following an extensive customer consultation exercise, During 2018/19 we have increased the amount of public extra capacity for customers. www.traveline.org.uk service 2 running between Barnsley and Sheffield was consultation we have undertaken in considering changes to • Service 25 in Sheffield will benefit from 14 new expanded and improved from 27 April 2019, additionally our services. This has helped us engage more effectively with low-emission Euro 6 buses. & Chesterfield All information correct at time of print, June 2019 serving Hoyland and extended cross-city to Sheffield our customers and helps us to further improve the services • From summer 2019, the 7 and 28 day range of University and Hallamshire Hospital, with an express, faster we offer. We also actively encourage our staff to make travelmaster multi-operator bus, train and tram tickets May 2018 - April 2019 journey as the X2 service. suggestions and join in the consultation process. will be available to buy online. 55 & Bank Holidays Megabus driver Martin Mitchell was crowned Star of the walks and Thank You Thursdays, where drivers are chosen We have actively promoted bus travel along several routes Stagecoach Yorkshire provides local bus services in Our fleet Year at the annual Employee Awards night. During last year’s at random to have an extra break whilst their journey is over the past 12 months to raise awareness of the services and Facts 2018/19 South Yorkshire, Chesterfield, North East Derbyshire We operate a fleet of 392 buses, which include: bad weather, Martin’s coach was stranded in the snow on the covered by a colleague. We also took part in the Stagecoach encourage people to try them. Service 59 between Barnsley and parts of West Yorkshire. We also work closely with • 54 hybrid electric buses M62 with 39 passengers on board. Martin made contact with Biggest Loser initiative where depots competed against each and Wakefield was improved to run more frequently and our colleagues at Supertram and Megabus. other to get fit and lose the most weight. Staff kept each • 65 buses with the latest clean Euro 6 engines emergency services and helped everyone get home safely - X19 between Barnsley and Doncaster was also promoted. We aim to provide safe, reliable, punctual, clean and even paying for trains and taxis out of his own pocket. other motivated through Facebook groups as well as the The substantial campaigns included direct mail to thousands 41.3 million comfortable services for our passengers and offer a We invested £4.8 million on new vehicles throughout the year new internal social media platform, Blink, which has greatly of households along the route as well as adverts displayed passenger journeys range of value for money tickets. which included 8 Gold double deckers for the X17 service enhanced and updated how we communicate. on takeaway coffee cups at local cafes, billboards, ATM cash and 18 hybrid single deck vehicles for our popular cross-city As part of Customer Service Week we launched our Driver’s machines, on social media, supermarkets and large screen videos service 1 in Sheffield. Our average fleet age is 8 years. In Customer Care Code. The Senior Management Team undertook at Wakefield’s Trinity Walk Shopping Centre. Our passengers addition we have started retrofitting buses to meet Clean Air in service cleaning in Sheffield City Centre and at interchanges, Zone requirements in Sheffield and Rotherham. A Euro 6 bus is also giving out thank you treats to customers. In addition to 19.5 In the 2018 Transport Focus Passenger Survey, we achieved cleaner than a Euro 6 car even before you consider its ability to cleaning buses, the Managing Director ran the Twitter account for million miles operated 89% overall passenger satisfaction, and improved in carry many more people. the morning, interacting directly with customers. across our region many key areas from the previous year, including value for A new fleet-wide radio system was installed on all buses at the money, driver helpfulness and punctuality. A separate survey beginning of 2019, allowing better communication between was conducted for services in North Derbyshire for the first Our services depots and drivers. This will assist in improving our punctuality time this year, with many areas scoring above 90%, and an and reliability. We continue to work with South Yorkshire Our services covered a total of 19.5 million miles overall satisfaction of 93%. 1185 Passenger Transport Executive and local authorities to identify over the year. Our key measures of performance include the employed with Stagecoach Yorkshire highway improvements that can further assist bus punctuality reliability and punctuality of our services. We operated 99.3% of and help to reduce journey times. all our journeys. All of our buses are fitted with automatic vehicle location All of our vehicles are fitted with CCTV and 185 have free technology. In the past year, 92% of our services started their Wi-Fi for the added convenience of our customers. In July 2018, we extended our popular Gold service X17 north 392 journey within five minutes of their scheduled time and we from Sheffield to serve Barnsley via Meadowhall, Centertainment achieved an 84% mid-point punctuality score. Traffic congestion and the M1 motorway, shortly afterwards improving the route Buses across our Barnsley, Chesterfield, Our employees and roadworks are the most common reasons for delays and we further with the introduction of 8 new Gold double deck Euro 6 Rotherham and Sheffield depots continue to work hard to mitigate the effect on our services. vehicles with e-leather seats, WiFi and USB charging ports. We are a major employer in the local economy with 1,200 We hold a Bus Driver of the Year competition each year. In Barnsley and the Dearne Valley April 2019 saw the launch of the new X6 service between staff, 950 of whom are drivers, based at 5 depots in Barnsley, 2018 the two highest scoring members of our driving team We achieved Sheffield and Doncaster Sheffield Airport, building on the Rotherham, Chesterfield and two locations in Sheffield. went on to take part in the national final held in Blackpool. We continue to play an active part in the Barnsley, Doncaster and foundations laid by the 737. The new service runs all day, The majority of our employees also live within the local We were very proud when Daniel Baines, a Chesterfield Rotherham Bus Partnerships and work closely with other partners every day and offers key links to commuter areas such as 99.3% communities in which our buses operate. driver, came tenth in the national final. to promote using the bus. March 2019 saw the opening of the service reliability newly refurbished Rotherham Interchange, celebrated with a 4 iPort and Waverley Advanced Manufacturing Park as well as All of our drivers have or are in the process of earning a We continue to recruit from our local communities and in March day red carpet event where customers were treated to glasses of providing an attractively priced travel option to the Airport. Our customers made 41.3 million journeys on our Certificate of Professional Competence (CPC). They also 2018, Stagecoach Yorkshire and Stagecoach North East began bubbly and could have their photos snapped by “paparazzi”. buses over the year. receive other training, including customer care, cycle awareness taking part in a pilot to launch Bus Driver Apprenticeships to and disability awareness. The Barnsley Bus Partnership campaign “Live for the weekend” 92% 84% We encourage our customers to make comments and the region alongside training provider Interserve Learning and targeted younger commuters, promoting leisure travel to of services achieved of services achieved suggestions about our services. Over the last 12 months we Our engineers have skilled qualifications, and more young, Employment; this is the first programme of this kind throughout younger people. Another campaign focused on driving footfall start time punctuality service mid-point skilled people join our company each year through the award Stagecoach Group. Our existing driver training modules have punctuality have received 3,371 comments or complaints, equivalent to the town centre in early 2019. A campaign targeted at to one comment for every 12,254 passenger journeys. We winning Stagecoach Apprenticeship programme. been expanded within the framework of the Apprentice Levy concessionary free pass holders involved a series of adverts on comply with the industry code of practice and every complaint In 2018/19 we were delighted to see many of our employees arrangements, using a combination of practical training and off- local TV stations, as well as adverts on screens in GP surgeries. the-job learning over a period of 12 months. is thoroughly investigated. Every suggestion or comment on commended both locally and nationally for their excellent work. We celebrated the first birthday of our X10 Barnsley - Leeds possible improvements is considered and often changes to Jay Churn, Park and Ride Supervisor from Ecclesfield depot and In 2018/2019 the Health and Wellbeing programme continued express service, which has seen strong patronage growth. The £4.8 million services, tickets, routes and timetables are made taking into Adam Gath from Chesterfield depot were awarded Silver and throughout Stagecoach Yorkshire. Depots arranged their own service won the bronze award in the UK Bus Awards “Making investment in 26 new buses account feedback from our customers. Bronze respectively at the Stagecoach Group Champions awards. Health and Wellbeing activities such as free fruit Fridays, local Buses a Better Choice” category.