London Borough of

Children’s Plus Survey

Combined Weighted Authority & Service Point Report

October 2010

Service Point Error Ratings

Weekly Visits Completed Error Rating Weighting Questionnaires Service Point Wimbledon 700 403 0.0% 50% 650 308 1.5% 100% 325 318 0.8% 100% 370 373 1.0% 100% 370 238 2.2% 100% Donald Hope 205 177 1.3% 100% West Barnes 200 158 2.0% 100% Total 2,820 1,975 0.5%

Merton Libraries - Children's Public Library User Report

Q.1 Are you a

Survey Girl Boy no. of cases response rate Wimbledon 54% 46% 401 100% Morden 49% 51% 306 99% Pollards Hill 51% 49% 315 99% Mitcham 55% 45% 368 99% Raynes Park 53% 47% 238 100% Donald Hope 52% 48% 174 98% West Barnes 54% 46% 158 100% Weighted total 53% 47% 1,960 99%

Combined Weighted Authority & Service Point Report - Page 1 Merton Libraries - Children's Public Library User Report

Q.2 How old are you?

Under 5 5 to 10

1 Yrs 2 Yrs 3 Yrs 4 Yrs Age group totals 5 Yrs 6 Yrs 7 Yrs 8 Yrs 9 Yrs 10 Yrs Age group totals Under 1 Old Old Old Old Old Old Old Old Old Old % cases % cases Wimbledon 9% 11% 14% 12% 7% 54% 218 6% 5% 5% 3% 3% 6% 30% 119 Morden 3% 3% 8% 7% 3% 24% 73 16% 19% 21% 3% 3% 3% 65% 200 Pollards Hill 2% 3% 2% 3% 1% 11% 34 3% 3% 9% 11% 18% 18% 62% 192 Mitcham 5% 4% 4% 4% 9% 26% 95 10% 5% 21% 10% 11% 6% 62% 227 Raynes Park 5% 8% 19% 19% 9% 60% 142 10% 8% 6% 3% 3% 5% 34% 80 Donald Hope 13% 16% 11% 9% 3% 51% 89 8% 7% 4% 5% 3% 5% 32% 55 West Barnes 7% 8% 13% 6% 10% 44% 69 5% 9% 6% 6% 4% 9% 39% 61 Weighted total 6% 7% 9% 8% 6% 35% 720 9% 8% 12% 6% 7% 8% 50% 934

Q.2 How old are you?

11 to 15 16 to 18 All Other Total Survey no. of response 11 Yrs 12 Yrs 13 Yrs 14 Yrs 15 Yrs Age group totals 16 Yrs 17 Yrs Age group totals 19 Yrs Age group totals cases rate Old Old Old Old Old Old Old & Over % cases % cases % cases Wimbledon 3% 4% 2% 2% 2% 13% 54 0% 0% 1% 3 2% 2% 7 401 100% Morden 4% 4% 1% 2% 1% 11% 33 306 99% Pollards Hill 10% 8% 3% 4% 1% 27% 83 0% 0% 1 310 97% Mitcham 4% 1% 4% 2% 1% 12% 45 0% 0% 1 368 99% Raynes Park 2% 2% 2% 0% 6% 14 236 99% Donald Hope 3% 5% 2% 3% 1% 14% 25 1% 1% 1 2% 2% 3 173 98% West Barnes 3% 9% 3% 2% 1% 17% 27 157 99% Weighted total 5% 4% 3% 2% 1% 15% 281 0% 0% 0% 5 0% 0% 11 1,951 99%

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Q.3 Who did you come to the library with today?

Someone My school / Survey I came here Someone no. of from my My friends nursery / response on my own else respondents family playgroup rate Wimbledon 72% 8% 6% 6% 15% 402 100% Morden 45% 5% 51% 7% 9% 300 97% Pollards Hill 36% 11% 42% 15% 14% 314 99% Mitcham 41% 7% 50% 6% 7% 367 98% Raynes Park 65% 2% 24% 4% 13% 238 100% Donald Hope 81% 8% 4% 10% 13% 172 97% West Barnes 85% 7% 1% 4% 15% 157 99% Weighted total 56% 7% 31% 8% 12% 1,950 99%

Q.4 Overall do you think this library is...?

Survey Good OK Bad no. of cases response rate Wimbledon 84% 16% 1% 397 99% Morden 89% 11% 303 98% Pollards Hill 79% 20% 1% 311 98% Mitcham 91% 9% 0% 364 98% Raynes Park 91% 9% 238 100% Donald Hope 80% 18% 1% 173 98% West Barnes 89% 11% 158 100% Weighted total 86% 13% 0% 1,944 98%

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Q.5 Do you come to the library to...?

Wait for my Borrow Have Survey Look Play with Use the Meet Do my Any other no. of parents / books or Read somewhere response around toys computers friends homework reason respondents family other items to go rate Wimbledon 26% 5% 10% 8% 6% 74% 45% 9% 11% 17% 384 95% Morden 25% 12% 34% 6% 13% 69% 50% 23% 8% 10% 300 97% Pollards Hill 27% 8% 49% 8% 16% 58% 47% 36% 10% 11% 316 99% Mitcham 28% 14% 44% 8% 15% 61% 56% 27% 7% 12% 368 99% Raynes Park 39% 17% 11% 4% 12% 76% 58% 8% 19% 17% 236 99% Donald Hope 21% 8% 26% 5% 13% 69% 39% 21% 9% 26% 174 98% West Barnes 35% 38% 22% 4% 10% 81% 40% 13% 16% 16% 156 99% Weighted total 28% 14% 31% 6% 13% 68% 49% 22% 11% 15% 1,934 98%

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Q.6 Why do you borrow books from this library?

So someone else Library staff say I want to get I am in a reading The library has I like reading can read them to that they are For homework better at reading group good books me good Wimbledon 63% 20% 39% 2% 3% 37% 11% Morden 68% 51% 28% 8% 12% 42% 21% Pollards Hill 67% 44% 12% 6% 7% 40% 33% Mitcham 75% 48% 21% 10% 17% 46% 27% Raynes Park 68% 29% 51% 2% 5% 42% 5% Donald Hope 59% 30% 35% 1% 4% 31% 15% West Barnes 69% 38% 41% 3% 8% 41% 10% Weighted total 68% 39% 30% 6% 9% 41% 20%

Q.6 Why do you borrow books from this library?

I want to find out So I do not have I do not borrow no. of Survey response Any other reason about some facts to buy books books respondents rate

Wimbledon 17% 20% 7% 3% 386 96% Morden 21% 20% 7% 4% 297 96% Pollards Hill 25% 17% 6% 5% 308 97% Mitcham 28% 15% 5% 7% 354 95% Raynes Park 18% 23% 6% 3% 234 98% Donald Hope 22% 19% 7% 5% 169 95% West Barnes 22% 29% 4% 7% 157 99% Weighted total 22% 20% 6% 5% 1,905 97%

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Q.7 Overall do you think the books in this library are...?

Survey Good OK Bad no. of cases response rate Wimbledon 82% 18% 0% 374 93% Morden 87% 13% 1% 296 96% Pollards Hill 74% 26% 0% 312 98% Mitcham 86% 14% 1% 358 96% Raynes Park 89% 11% 236 99% Donald Hope 75% 24% 1% 169 95% West Barnes 90% 10% 154 97% Weighted total 83% 17% 0% 1,899 97%

Q.8 Where do you use computers?

At school / Survey At the Somewhere no. of At home nursery / Nowhere response library else respondents playgroup rate Wimbledon 72% 36% 18% 3% 18% 362 90% Morden 84% 64% 39% 11% 7% 304 99% Pollards Hill 81% 56% 61% 12% 2% 305 96% Mitcham 81% 61% 54% 21% 6% 350 94% Raynes Park 75% 41% 14% 2% 19% 222 93% Donald Hope 75% 39% 34% 3% 13% 163 92% West Barnes 79% 44% 25% 4% 16% 147 93% Weighted total 79% 52% 39% 10% 10% 1,853 94%

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Q.9 What do you use computers in this library for?

I do not use Survey Playing Messaging Looking at Word Any other no. of Email Homework library response games services websites processing reason respondents computers rate Wimbledon 7% 14% 3% 13% 3% 12% 69% 6% 297 74% Morden 12% 42% 6% 19% 11% 31% 41% 5% 264 86% Pollards Hill 18% 54% 20% 31% 18% 47% 18% 6% 293 92% Mitcham 16% 54% 11% 27% 12% 44% 25% 5% 324 87% Raynes Park 5% 22% 2% 12% 4% 8% 72% 3% 191 80% Donald Hope 8% 25% 4% 18% 8% 23% 48% 6% 141 80% West Barnes 11% 18% 6% 19% 7% 19% 61% 5% 124 78% Weighted total 12% 38% 9% 22% 10% 30% 42% 5% 1,634 84%

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Q.10 Overall do you think the computers in this library are...

Survey Good OK Bad no. of cases response rate Wimbledon 49% 49% 2% 186 46% Morden 74% 24% 2% 246 80% Pollards Hill 74% 23% 3% 273 86% Mitcham 75% 21% 3% 308 83% Raynes Park 62% 38% 120 50% Donald Hope 52% 46% 2% 113 64% West Barnes 63% 35% 2% 98 62% Weighted total 69% 29% 2% 1,344 71%

Q.10 Overall do you think the computers in this library are...

Survey Good OK Bad no. of cases response rate Wimbledon 67% 33% 63 97% Morden 83% 15% 2% 111 93% Pollards Hill 77% 21% 2% 177 96% Mitcham 76% 21% 3% 179 95% Raynes Park 71% 29% 31 100% Donald Hope 58% 42% 55 98% West Barnes 68% 32% 37 100% Weighted total 75% 23% 2% 653 96% Filtered by those who answered 'at the library' at Question 8

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Q.11 Why do you use libraries to do your homework?

There is a It is I do not use There are There are There are I do not Survey homework somewhere the library to Any other no. of staff to help books to computers have response centre / quiet to sit do my reason respondents me help me to help me homework rate club and work homework Wimbledon 7% 22% 10% 2% 15% 29% 40% 2% 282 70% Morden 25% 44% 26% 5% 23% 30% 15% 3% 265 86% Pollards Hill 27% 53% 47% 12% 40% 16% 8% 6% 283 89% Mitcham 34% 55% 44% 15% 36% 26% 12% 4% 324 87% Raynes Park 5% 16% 8% 1% 13% 19% 61% 4% 200 84% Donald Hope 12% 25% 22% 5% 24% 25% 33% 5% 129 73% West Barnes 11% 26% 27% 3% 26% 31% 36% 2% 121 77% Weighted total 20% 39% 30% 7% 27% 24% 25% 4% 1,604 82%

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Q.12 Overall do you think homework help in this library is...

Survey Good OK Bad no. of cases response rate Wimbledon 46% 51% 2% 138 34% Morden 73% 24% 4% 195 63% Pollards Hill 62% 36% 2% 251 79% Mitcham 76% 20% 4% 255 68% Raynes Park 56% 44% 71 30% Donald Hope 52% 39% 9% 77 44% West Barnes 58% 42% 73 46% Weighted total 65% 32% 3% 1,060 56%

Q.13 Have you been to a library for any of the following?

Book or To take part Under 5's Holiday After school no. of Survey reading in a reading None of these event activity activity respondents response rate activity group Wimbledon 51% 20% 3% 12% 2% 33% 377 94% Morden 31% 34% 9% 19% 9% 38% 287 93% Pollards Hill 14% 39% 22% 20% 10% 38% 289 91% Mitcham 30% 39% 16% 24% 11% 30% 340 91% Raynes Park 64% 22% 3% 19% 2% 23% 226 95% Donald Hope 56% 30% 11% 19% 4% 19% 161 91% West Barnes 38% 42% 7% 15% 3% 34% 149 94% Weighted total 38% 33% 11% 19% 7% 31% 1,829 93%

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Q.14 Do you think the library is...

A friendly place Survey no. of cases response rate Yes No Wimbledon 99% 1% 364 90% Morden 99% 1% 286 93% Pollards Hill 98% 2% 288 91% Mitcham 98% 2% 341 91% Raynes Park 99% 1% 231 97% Donald Hope 97% 3% 154 87% West Barnes 99% 1% 155 98% Weighted total 99% 1% 1,819 92%

Q.14 Do you think the library is...

A safe place Survey no. of cases response rate Yes No Wimbledon 99% 1% 323 80% Morden 98% 2% 276 90% Pollards Hill 94% 6% 264 83% Mitcham 96% 4% 324 87% Raynes Park 98% 2% 212 89% Donald Hope 97% 3% 151 85% West Barnes 97% 3% 145 92% Weighted total 97% 3% 1,695 86%

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Q.14 Do you think the library is...

Easy to get to Survey no. of cases response rate Yes No Wimbledon 95% 5% 329 82% Morden 95% 5% 262 85% Pollards Hill 90% 10% 261 82% Mitcham 92% 8% 318 85% Raynes Park 98% 2% 210 88% Donald Hope 97% 3% 150 85% West Barnes 99% 1% 141 89% Weighted total 95% 5% 1,671 85%

Q.14 Do you think the library is...

Open when I want to Survey come in / use it no. of cases response rate Yes No Wimbledon 92% 8% 303 75% Morden 90% 10% 247 80% Pollards Hill 80% 20% 238 75% Mitcham 86% 14% 301 81% Raynes Park 85% 15% 184 77% Donald Hope 82% 18% 141 80% West Barnes 88% 12% 130 82% Weighted total 86% 14% 1,544 79%

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Q.14 Do you think the library is...

Bright and cheerful Survey inside no. of cases response rate Yes No Wimbledon 85% 15% 303 75% Morden 96% 4% 253 82% Pollards Hill 90% 10% 251 79% Mitcham 93% 7% 313 84% Raynes Park 99% 1% 201 84% Donald Hope 86% 14% 139 79% West Barnes 92% 8% 143 91% Weighted total 92% 8% 1,603 82%

Q.14 Do you think the library is...

A place I want to come Survey to no. of cases response rate Yes No Wimbledon 97% 3% 319 79% Morden 97% 3% 259 84% Pollards Hill 94% 6% 253 80% Mitcham 96% 4% 316 85% Raynes Park 99% 1% 198 83% Donald Hope 96% 4% 146 82% West Barnes 96% 4% 132 84% Weighted total 96% 4% 1,623 83%

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Q.14 Do you think the library is...

A place with lots of Survey things to interest me no. of cases response rate Yes No Wimbledon 92% 8% 310 77% Morden 97% 3% 254 82% Pollards Hill 87% 13% 247 78% Mitcham 95% 5% 315 84% Raynes Park 95% 5% 186 78% Donald Hope 88% 12% 139 79% West Barnes 92% 8% 142 90% Weighted total 93% 7% 1,593 81%

Q.15 Using the library has helped me to…

Use Join in and Learn and Survey Do better Anything no. of Read better computers Make friends try new find things response at school else respondents better activities out rate Wimbledon 50% 20% 6% 16% 22% 61% 8% 353 88% Morden 69% 52% 34% 37% 51% 52% 5% 290 94% Pollards Hill 58% 51% 36% 32% 41% 54% 7% 307 97% Mitcham 72% 59% 39% 42% 50% 54% 6% 337 90% Raynes Park 55% 21% 9% 24% 43% 55% 5% 222 93% Donald Hope 49% 27% 22% 31% 51% 54% 5% 157 89% West Barnes 64% 31% 16% 21% 47% 60% 9% 140 89% Weighted total 61% 41% 26% 31% 44% 55% 6% 1,806 92%

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Q.16 What ONE word describes you best?

Survey Asian Mixed Black White Other no. of cases response rate Wimbledon 20% 12% 3% 62% 2% 380 94% Morden 34% 9% 12% 42% 3% 223 72% Pollards Hill 10% 13% 36% 36% 4% 296 93% Mitcham 28% 17% 27% 24% 3% 307 82% Raynes Park 12% 8% 4% 74% 1% 227 95% Donald Hope 25% 14% 9% 46% 6% 169 95% West Barnes 16% 15% 6% 62% 1% 153 97% Weighted total 21% 13% 16% 47% 3% 1,755 88%

Q.17 What words describe you best?

Survey no. of British Indian Irish African Caribbean Pakistani Bangladeshi Chinese Other response respondents rate Wimbledon 67% 9% 2% 2% 2% 3% 1% 2% 21% 386 96% Morden 54% 10% 3% 9% 4% 13% 5% 5% 23% 227 74% Pollards Hill 56% 3% 5% 24% 14% 5% 2% 1% 19% 304 96% Mitcham 55% 10% 7% 22% 8% 5% 3% 3% 24% 331 89% Raynes Park 73% 6% 1% 3% 1% 3% 0% 0% 22% 233 98% Donald Hope 57% 7% 4% 7% 4% 3% 6% 2% 23% 171 97% West Barnes 78% 6% 4% 2% 1% 3% 4% 19% 154 97% Weighted total 62% 7% 4% 12% 6% 5% 3% 3% 22% 1,806 91%

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