London Borough of Merton Children’s Plus Survey Combined Weighted Authority & Service Point Report October 2010 Service Point Error Ratings Weekly Visits Completed Error Rating Weighting Questionnaires Service Point Wimbledon 700 403 0.0% 50% Morden 650 308 1.5% 100% Pollards Hill 325 318 0.8% 100% Mitcham 370 373 1.0% 100% Raynes Park 370 238 2.2% 100% Donald Hope 205 177 1.3% 100% West Barnes 200 158 2.0% 100% Total 2,820 1,975 0.5% Merton Libraries - Children's Public Library User Report Q.1 Are you a Survey Girl Boy no. of cases response rate Wimbledon 54% 46% 401 100% Morden 49% 51% 306 99% Pollards Hill 51% 49% 315 99% Mitcham 55% 45% 368 99% Raynes Park 53% 47% 238 100% Donald Hope 52% 48% 174 98% West Barnes 54% 46% 158 100% Weighted total 53% 47% 1,960 99% Combined Weighted Authority & Service Point Report - Page 1 Merton Libraries - Children's Public Library User Report Q.2 How old are you? Under 5 5 to 10 1 Yrs 2 Yrs 3 Yrs 4 Yrs Age group totals 5 Yrs 6 Yrs 7 Yrs 8 Yrs 9 Yrs 10 Yrs Age group totals Under 1 Old Old Old Old Old Old Old Old Old Old % cases % cases Wimbledon 9% 11% 14% 12% 7% 54% 218 6% 5% 5% 3% 3% 6% 30% 119 Morden 3% 3% 8% 7% 3% 24% 73 16% 19% 21% 3% 3% 3% 65% 200 Pollards Hill 2% 3% 2% 3% 1% 11% 34 3% 3% 9% 11% 18% 18% 62% 192 Mitcham 5% 4% 4% 4% 9% 26% 95 10% 5% 21% 10% 11% 6% 62% 227 Raynes Park 5% 8% 19% 19% 9% 60% 142 10% 8% 6% 3% 3% 5% 34% 80 Donald Hope 13% 16% 11% 9% 3% 51% 89 8% 7% 4% 5% 3% 5% 32% 55 West Barnes 7% 8% 13% 6% 10% 44% 69 5% 9% 6% 6% 4% 9% 39% 61 Weighted total 6% 7% 9% 8% 6% 35% 720 9% 8% 12% 6% 7% 8% 50% 934 Q.2 How old are you? 11 to 15 16 to 18 All Other Total Survey no. of response 11 Yrs 12 Yrs 13 Yrs 14 Yrs 15 Yrs Age group totals 16 Yrs 17 Yrs Age group totals 19 Yrs Age group totals cases rate Old Old Old Old Old Old Old & Over % cases % cases % cases Wimbledon 3% 4% 2% 2% 2% 13% 54 0% 0% 1% 3 2% 2% 7 401 100% Morden 4% 4% 1% 2% 1% 11% 33 306 99% Pollards Hill 10% 8% 3% 4% 1% 27% 83 0% 0% 1 310 97% Mitcham 4% 1% 4% 2% 1% 12% 45 0% 0% 1 368 99% Raynes Park 2% 2% 2% 0% 6% 14 236 99% Donald Hope 3% 5% 2% 3% 1% 14% 25 1% 1% 1 2% 2% 3 173 98% West Barnes 3% 9% 3% 2% 1% 17% 27 157 99% Weighted total 5% 4% 3% 2% 1% 15% 281 0% 0% 0% 5 0% 0% 11 1,951 99% Combined Weighted Authority & Service Point Report - Page 2 Merton Libraries - Children's Public Library User Report Q.3 Who did you come to the library with today? Someone My school / Survey I came here Someone no. of from my My friends nursery / response on my own else respondents family playgroup rate Wimbledon 72% 8% 6% 6% 15% 402 100% Morden 45% 5% 51% 7% 9% 300 97% Pollards Hill 36% 11% 42% 15% 14% 314 99% Mitcham 41% 7% 50% 6% 7% 367 98% Raynes Park 65% 2% 24% 4% 13% 238 100% Donald Hope 81% 8% 4% 10% 13% 172 97% West Barnes 85% 7% 1% 4% 15% 157 99% Weighted total 56% 7% 31% 8% 12% 1,950 99% Q.4 Overall do you think this library is...? Survey Good OK Bad no. of cases response rate Wimbledon 84% 16% 1% 397 99% Morden 89% 11% 303 98% Pollards Hill 79% 20% 1% 311 98% Mitcham 91% 9% 0% 364 98% Raynes Park 91% 9% 238 100% Donald Hope 80% 18% 1% 173 98% West Barnes 89% 11% 158 100% Weighted total 86% 13% 0% 1,944 98% Combined Weighted Authority & Service Point Report - Page 3 Merton Libraries - Children's Public Library User Report Q.5 Do you come to the library to...? Wait for my Borrow Have Survey Look Play with Use the Meet Do my Any other no. of parents / books or Read somewhere response around toys computers friends homework reason respondents family other items to go rate Wimbledon 26% 5% 10% 8% 6% 74% 45% 9% 11% 17% 384 95% Morden 25% 12% 34% 6% 13% 69% 50% 23% 8% 10% 300 97% Pollards Hill 27% 8% 49% 8% 16% 58% 47% 36% 10% 11% 316 99% Mitcham 28% 14% 44% 8% 15% 61% 56% 27% 7% 12% 368 99% Raynes Park 39% 17% 11% 4% 12% 76% 58% 8% 19% 17% 236 99% Donald Hope 21% 8% 26% 5% 13% 69% 39% 21% 9% 26% 174 98% West Barnes 35% 38% 22% 4% 10% 81% 40% 13% 16% 16% 156 99% Weighted total 28% 14% 31% 6% 13% 68% 49% 22% 11% 15% 1,934 98% Combined Weighted Authority & Service Point Report - Page 4 Merton Libraries - Children's Public Library User Report Q.6 Why do you borrow books from this library? So someone else Library staff say I want to get I am in a reading The library has I like reading can read them to that they are For homework better at reading group good books me good Wimbledon 63% 20% 39% 2% 3% 37% 11% Morden 68% 51% 28% 8% 12% 42% 21% Pollards Hill 67% 44% 12% 6% 7% 40% 33% Mitcham 75% 48% 21% 10% 17% 46% 27% Raynes Park 68% 29% 51% 2% 5% 42% 5% Donald Hope 59% 30% 35% 1% 4% 31% 15% West Barnes 69% 38% 41% 3% 8% 41% 10% Weighted total 68% 39% 30% 6% 9% 41% 20% Q.6 Why do you borrow books from this library? I want to find out So I do not have I do not borrow no. of Survey response Any other reason about some facts to buy books books respondents rate Wimbledon 17% 20% 7% 3% 386 96% Morden 21% 20% 7% 4% 297 96% Pollards Hill 25% 17% 6% 5% 308 97% Mitcham 28% 15% 5% 7% 354 95% Raynes Park 18% 23% 6% 3% 234 98% Donald Hope 22% 19% 7% 5% 169 95% West Barnes 22% 29% 4% 7% 157 99% Weighted total 22% 20% 6% 5% 1,905 97% Combined Weighted Authority & Service Point Report - Page 5 Merton Libraries - Children's Public Library User Report Q.7 Overall do you think the books in this library are...? Survey Good OK Bad no. of cases response rate Wimbledon 82% 18% 0% 374 93% Morden 87% 13% 1% 296 96% Pollards Hill 74% 26% 0% 312 98% Mitcham 86% 14% 1% 358 96% Raynes Park 89% 11% 236 99% Donald Hope 75% 24% 1% 169 95% West Barnes 90% 10% 154 97% Weighted total 83% 17% 0% 1,899 97% Q.8 Where do you use computers? At school / Survey At the Somewhere no. of At home nursery / Nowhere response library else respondents playgroup rate Wimbledon 72% 36% 18% 3% 18% 362 90% Morden 84% 64% 39% 11% 7% 304 99% Pollards Hill 81% 56% 61% 12% 2% 305 96% Mitcham 81% 61% 54% 21% 6% 350 94% Raynes Park 75% 41% 14% 2% 19% 222 93% Donald Hope 75% 39% 34% 3% 13% 163 92% West Barnes 79% 44% 25% 4% 16% 147 93% Weighted total 79% 52% 39% 10% 10% 1,853 94% Combined Weighted Authority & Service Point Report - Page 6 Merton Libraries - Children's Public Library User Report Q.9 What do you use computers in this library for? I do not use Survey Playing Messaging Looking at Word Any other no. of Email Homework library response games services websites processing reason respondents computers rate Wimbledon 7% 14% 3% 13% 3% 12% 69% 6% 297 74% Morden 12% 42% 6% 19% 11% 31% 41% 5% 264 86% Pollards Hill 18% 54% 20% 31% 18% 47% 18% 6% 293 92% Mitcham 16% 54% 11% 27% 12% 44% 25% 5% 324 87% Raynes Park 5% 22% 2% 12% 4% 8% 72% 3% 191 80% Donald Hope 8% 25% 4% 18% 8% 23% 48% 6% 141 80% West Barnes 11% 18% 6% 19% 7% 19% 61% 5% 124 78% Weighted total 12% 38% 9% 22% 10% 30% 42% 5% 1,634 84% Combined Weighted Authority & Service Point Report - Page 7 Merton Libraries - Children's Public Library User Report Q.10 Overall do you think the computers in this library are... Survey Good OK Bad no. of cases response rate Wimbledon 49% 49% 2% 186 46% Morden 74% 24% 2% 246 80% Pollards Hill 74% 23% 3% 273 86% Mitcham 75% 21% 3% 308 83% Raynes Park 62% 38% 120 50% Donald Hope 52% 46% 2% 113 64% West Barnes 63% 35% 2% 98 62% Weighted total 69% 29% 2% 1,344 71% Q.10 Overall do you think the computers in this library are... Survey Good OK Bad no. of cases response rate Wimbledon 67% 33% 63 97% Morden 83% 15% 2% 111 93% Pollards Hill 77% 21% 2% 177 96% Mitcham 76% 21% 3% 179 95% Raynes Park 71% 29% 31 100% Donald Hope 58% 42% 55 98% West Barnes 68% 32% 37 100% Weighted total 75% 23% 2% 653 96% Filtered by those who answered 'at the library' at Question 8 Combined Weighted Authority & Service Point Report - Page 8 Merton Libraries - Children's Public Library User Report Q.11 Why do you use libraries to do your homework? There is a It is I do not use There are There are There are I do not Survey homework somewhere the library to Any other no.