TALENT POOL Landscape Study Tallinn (Estonia) 2 CONTENTS 1 Geographical Location 2 Employment Ecosystem 3 Talent Availability (Graduate Pool) 4 Talent Availability (Experienced Pool) 5 Ease of hiring talent 6 Salary Expectations 3 Scope & Objective of the Research Engagement Objective To study and benchmark market information about various language rresources in the geographic location of Tallinn in Estonia, Employment Ecosystem, Graduate/Experienced talent pool availability, ease of hiring talent, salary expectations. Our Solution Roles Languages Use a combination of primary and secondary research Digital marketing German, French sources along with our proprietary talent research Content Operations Dutch, Swedish intelligence to validate Language Resource market Customer Support Norwegian, Finnish, information. This will be for client target locations to Technical Support Danish, Arabic initiate/setup new IT/BPO process Outcome This report provides market information about the Availability of language resources from different language rresources pool acrossabove 4 job roles market players in IT & BPO across in Tallinn city proximity that enable business Hiring and related insights specific to target roles and practices stakeholder to align and finalize hiring decisions 4 Geographical Location Insights/POV in relation to availability of experienced language resources from nearby bordering countries Insights/POV in relation to proficiency of language skills broken down in accordance to European Language Proficiency Scale. Proximity to educational institutions providing access to graduate pool 5 Tallinn (Estonia) : Talent Eye Estonia Tallinn Population 1.3 Million Population 400,000 Tallinn ICT Pool 28,000 ICT Pool 23,400 Estonia IT Pool* 5,800~6,200 IT Pool* 3700 ~4800 BPO Pool 1,500~1,800 BPO Pool 1,000~1,200 As of 2018 2000 students graduated in As of 2018 ~950 students graduated in Information and Information and communications technology communications technology “The most common speaking languages Estonian ICT sector is currently in demand of another 7000 professionals in Tallinn are Russian, English, Finnish & German” Estonia has one of the best performing labour markets in the European Union Major Employers in Tallinn (in terms of no.of Employees) Main challenges of Estonia’s productivity growth, low investments in the IT Eesti Energia SEB sector & weak commercialisation of research achievements Telia Ericsson ABB Ranked 7th out of 180 countries by annual survey Economic Freedom of the Eesti Telekom Elisa World Taxify Nortal Arvato Financial Pipedrive Solution 86% of adults speaking at least one foreign language Fujitsu Tele2 kuehne + nagel Tieto Source: visit Tallinn, Tallinn City Government, Invest in estonia, Statistics Estonia, Hirexa Analysis: Primary & Secondary,. Insights in relation to availability of experienced language 6 resources from nearby bordering countries Insights: Immigrants to Estonia mostly come from Finland (45%), Ukraine (11%) and Baltic Sea Tallinn Germany (2%) In Estonia English, Finnish and Russian are Estonia the most commonly spoken, but many people also speak French, German and Swedish. Russia <2% Estonian language is similar to 1,500,000 IT-BPO Finnish language Head Count Talent Mobility Half of the Immigrants to Estonia are people returning to Estonia and one-third Latvia 3~2% people from territory of the former Soviet 8,700 IT-BPO Union (e.g. Russia and Ukraine) and Head Count Talent Mobility one-tenth people from other EU Member States and other one-tenth people from the rest of the world. Source:, World Atlas, work in Estonia, Hirexa Analysis:, Estonia Human Department, Primary & Secondary, etc. Insights in relation to proficiency of language skills broken down in 7 accordance to European Language Proficiency Scale Other Insights 5,900 computer science students graduate every year from Latvian universities. The Population of Russians in Estonia is estimated to be at 320,000 Baltic Sea Tallinn In Latvia one-third people speak Russian. The majority of pupils in school are learning Estonia English, followed by Russian, German and Russia French Approx. Talent availability (Target Language & Skill) 800 ~1500 All Russian students are mandated to learn Major Language availability two foreign languages before graduation English French Tatar Bashkir since 2015 German Chechen Latvia Chuvash Ukrainian Approx. Talent availability In Russia, among foreign languages studied (Target Language & Skill) 400 - 500 in schools, the English language is primary, Major Language availability while German is second, and French is English Russian German French third. Italian is the most often studied of other European languages, while Turkish and Arabic lead non-European languages Source: Tallinn City Government (facts about Tallinn), N-ix (IT Outsourcing), On Latvia, Research gate, Hirexa Analysis: Primary & Secondary, etc. Name College/Institute Proximity to Educational International University Estonia University Institutions Providing Institute of Theology of the Estonian Evangelical Lutheran Church University Estonian Academy of Music and Theatre College/Institute Access to Graduate Pool Tallinn University of Applied Sciences University Estonian Business School College/Institute All the universities, Colleges/Institutes are located Estonian Academy of Art College/Institute in Tallinn within 5 miles. Tallinn University University Baltic Film and Media School University Estonian School of Diplomacy College/Institute Eesti Metodisti Kiriku Teoloogiline Seminar College/Institute Baltic Methodist Theological Seminary College/Institute Estonian Entrepreneurship University of Applied Sciences College/Institute Euroacademy University Tallinn Health Care College College/Institute Audentes University University Less than 10 miles Estonian Maritime Academy University 1-2 miles Estonian Academy of Security Sciences University 2 -3 miles Viru College of Tallinn University of Technology University 3 - 5 miles Tallinn University of Technology University TalTech University University Note: 6-8 Universities are located in Tartu City (120 Miles away Estonian Information Technology College University from Tallinn) as next graduate talent catchment area Source: uniRank (4ICU - 4 International Colleges & Universities), Hirexa Analysis: Primary & Secondary, etc. 8 9 Employment Ecosystem Main employers, all sectors Total employed pool, all sectors Main employers, business services sector Total # of employees, business services sector Total number of business services centres (SSC, BPO, IT, R&D, etc.) 10 Main Employers Across Major Employment Sectors *Processing Industry: It includes manufacturing facilities for automotive, engineering, power, defence, aerospace, consumer electronics, auto ancillaries, agriculture & forestry industries etc. Energy & Utilities: It includes any upstream,downstream and Energy & Processing & Information Banking Retail & mid stream players across oil & gas industries. Engineering Utilities Technology Bigbank wholesale Bondora Industry* Alexela Eesti / Software Monese Baltika Group Banking: It includes local and MNC banking sectors, financial Energia Eesti Swedbank Selver ABB Microsoft and insurance services players, stock exchange /any monetary Fujitsu Gaas Elering Tallinn Business Lemona Eesti SAP Ericsson Olerex Nelja Bank Maxima Eesti OU administration units. Dell EMC BLRT Grupp Energia SEB Bank Tallinna Kaubamaja Tieto Tondi Elektroonika Viru Keemia Grupp Coop bank Rahva Raamat Nortal Nordic cake Fortum Inbank AS Prisma Peremarket IT/Software: It includes information technology services Symantec MVL Trade Company Nordic Power Versobank SA Stockmann Arvato companies, Shared services centers/global in-house centers, Optimer AS AUTRA Management Citadele Banka HCL Statoil Danske Bank ICT relevant R&D centers, BPO services. Estre Citizen OS ORG Invest OU OP Financial Group Pipedrive Svenska Parallels Telecom: It includes telecom network service players and Handelsbanken AB Acronis LHV Pank Tallinna mobile operators. Cloudberry lab Äripank Luminor Axinom Cybernetica Media & Entertainment: It includes digital and print media, Linnworks television/cable operators, Dish/Internet TV, gaming industries. Telecom Media & Twilio Entertainmen Proekspert Viasat Telia Brainbean Apps Airlines: It includes local and international airline service Eesti AS Adcash AdGoals Thorgate Starman Mediacom Raccoon Gang Airlines providers Elisa Tele2 SmartAD Helmes Airest STV Estonian Record Guardtime Avies Retail & Wholesale: It includes Suppliers, Distributers, Sales Norby Telecom Productions Sky Copterline TravelSim Media Group Nordica Channel providers.. Levira SmartLynx Airlines CITIC Telecom CPC Enimex Note: Main employers are based on the total employee size / key contribution to the local economy Source: Europages, Goaleurope, Doing business in Estonia (PWC), Hirexa Analysis: Primary & Secondary, etc. 11 Total Employed Pool Across Major Sectors 2,67,600 people are employed in Tallinn Retail & Processing Transport & Information & Construction Public Professional, Health care Education Others Whole Sale Industry Warehousing communication Administration Scientific, & Technological Social Welfare 75300 activities 37600 33500 23800 23400 21700 19400 16900 16000 14300 Tallinn City Retail & Wholesale: It Includes retail chain of fashion & clothing, consumer electronics, supermarket, furniture & decoration, home ware, footwear, etc. Processing industry: It includes manufacturing electronic & electrical equipments, timber and paper