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DAY 2 DAY 2 at PART OF # TECHSUPERSHOW

C&C Takes Center Stage During Thursday Morning Keynotes TEXPO kicked off Thursday with two addressed,” explained Verma during his chat keynote presentations from RingCentral with TMC CEO Rich Tehrani. Isenior vice president of cloud operations Peterson spoke about the changing role of the Curtis Peterson and 8x8 CEO Vik Verma. CIO. According to Peterson, 49 percent of CIOs The message throughout both presentations are now on the hook for bottom line revenue. was clear: seamless communication and Fifty-five percent are on the hook for the customer collaboration (C&C) across all touchpoints is experience (CX). And 58 percent are responsible now a basic expectation for customers and for ensuring a positive employee experience (EX), employees alike. Executives and resellers which is the latest trending positivity buzzword. that choose to ignore this trend will miss out According to Peterson, the proliferation of on critical opportunities for not only driving technology has made CIOs equally responsible revenue but for attracting and retaining for HR as they are for information management. employees and customers. He pointed to a study by Gartner which shows “We all have a responsibility and opportu- how by 2021 CIOs will be as responsibleWave, for RCN, and Grande now provide Wholesale nity to make technology ubiquitous and make culture as HR. access under one umbrella—Wave Wholesale. sure [product] weaknesses get looked at and RingCentral’s Curtis Peterson (Continued on page 4)

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(Continued from page 1) you have groups of employees that rotate “Technology drove this,” Peterson said. their ‘always on’ time? Do you give people “The device. The application. The absolute digital breaks? Do you have a way to manage permissiveness of having a computer in your a digital break? Can you have someone liter- pocket that surpasses anything we thought of ally stop calls, texts and messages for three or C3 is THE Master Service just 30 years ago in terms of compute storage, four days to take a digital break?” memory, edge AI and all the other functions As Peterson said, how we leverage these including cameras, digital space on the screen, technologies can make a huge difference in and network capabilities almost anywhere on the overall culture of a company. So, as you Provider you have been the globe – even flying at 38,000 feet.” walk the show floor at ITEXPO this week, Peterson challenged attendees to ask the spend some time thinking about how your following types of questions. company is communicating and collaborating. searching for! “What is the culture in your company?” said Identify where your weak points are and Peterson. “What is it supposed to be? Do you look for ways to bring teams closer together. have a culture of ‘always on?’ Your employees Investing in the right communications tech- should be accessible anytime, anywhere. Do nologies will pay dividends. p 8x8’s Vik Verma chats with TMC’s Rich Tehrani Star2Star Adds Firepower to A Single Source Channel Strategy Provider for Your tar2Star recently added two high profile “Most of the UC partners that I’m familiar merged with StarStar in 2018 – was recently Virtual Desktops Disaster channel veterans to its leadership team. with don’t need evangelizing on what UC is, or acquired by Comcast, which will ultimately Clients’ IT, Telecom, & Servers Recovery S In January, Star2Star named Rich why it’s important,” Long said. “They know that benefit Star2Star in the long run. Long senior vice president of channel develop- in and out. They live it every day. But what they “I think we have a big opportunity ahead of ment. Long comes to Star2Star from Alert Logic, want are flexible models where they can partici- us,” Miralis said. “The enterprise space has Cloud, Security and where he served as vice president of channels. pate in the service and support of their clients in about a 2 percent penetration. Mid-market is “I’ve always admired Star2Star and the basic the way that they choose.” about 12 percent. The SMB space is in the low Management Needs. tenants of what they stand for,” Long said. Star2Star will handle as much or as little as thirties. But when you look at our differentiation, “They offer a reliable and extensive product the partner wants them to. how we take that complexity out of the channel portfolio, along with amazing customer service. “Some partners prefer to take on a deeper ecosystem and how we’re growing in the new So, when the right opportunity opened at the role in terms of implementation and support, markets that we’re developing, I think it’s going Managed Security right time, I jumped without hesitation.” and that’s a model that we embrace and to be a fantastic year.” Services & Compliance Star2Star also hired Mick Miralis, formerly of celebrate and reward our partners for doing,” Long mentioned how the company plans to Citrix, to serve as its new executive vice presi- Long said. “Different partners have different capitalize on the continued shift to hosted and C3’s Award Winning Partner Program dent of channel sales. Miralis has a demon- ways of conducting their business and skill deployed models. will expand your service portfolio, strated history of success working with enter- sets for supporting their clients, and that value “We have an advantage with partner prise cloud companies and a wealth of experi- is important to them. We respect what makes communities that are already deploying prem- increase your revenue, and decrease ence bringing new products to market, said the partner ‘sticky’ to their clients. We let them ises-based solutions, but also want to accel- Star2Star. After researching the market, Miralis participate in a modular way and then reward erate the adoption of their clients and prospects your churn. There are no minimums, no found that Star2Star checked all of his boxes, them accordingly.” to hosted models,” Long said. “We provide as a highly flexible and unified option. For Miralis, Star2Star’s willingness to provide them an opportunity to do that and participate commitments, and we offer training, sales Hosted PBX Complex “Star2Star offers a fully integrated commu- a high level of engagement is one factor that led in those service models and get those service & SIP Network nications platform that’s SaaS-based and can him to the company. streams. We think that’s unique, and because engineering and marketing support. be leveraged in a virtual desktop world,” Miralis “We engage heavily with our partners,” of our experience doing that over many years, Engineering said. “Plus, when you peel back the layers, it’s Miralis said. “We don’t just transfer knowledge there’s a trust level and there’s an operational clear that the company has a very strong finan- and leave the partner to start selling if they’re efficiency that’s already in place.” cial record and an absolutely stellar customer not in a position to do so. We’re fully embedding Star2Star also will be looking to tap into For more information retention rate. So it’s a great fit.” our sales team and our channel managers in the demand for digital transformation and Star2Star’s retention rate, it should be noted, is the field within the business so they can collab- cloud migration. call us at 888 .571 .8190 or email us at [email protected] now hovering around 99.4 percent. The company orate at a practical level, day in and day out.” “We are a cloud-based solution,” Miralis or visit us online at www.c3cloud.com is also entirely channel based. “Not a bit of our Looking ahead to the rest of 2020, Star2Star concluded. “Our goal is to further tap into the revenue flows outside of our partners,” Long added. is expecting to accelerate its growth further ‘SaaSification’ trend. We’re all about innovation What’s more, Star2Star is now offering one into the mid-market and enterprise space as it and staying ahead of the curve. We know where /C3OFFICE /C3OFFICE “CLOUD COMPUTING CONCEPTS of the most flexible and unique partner models expands its strategic partnerships such as the the trends are. It’s all about SaaS, and the cloud in the industry. one with Citrix. In addition, Blueface – which is core to how we’re going to market.” p

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6 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com DAY 2

www.bekabusinessmedia.com WWW.CVXEXPO.TMCNET.COM 7 DAY 2 Avaya, RingCentral SkySwitch Introduce ‘Avaya Launches Appointment Cloud Office’ Reminder App vaya Holdings Corp. and Ring- orate and work better together and best serve Central Inc. recently introduced their customers and partners,” said Anand kySwitch, a leading channel-exclusive A Avaya Cloud Office by RingCen- Eswaran, president and chief operating white label UCaaS provider, has released tral. Together, Avaya and RingCentral are officer for RingCentral. “We look forward to Sits Appointment Reminder, a new applica- looking to “redefine business communi- the ongoing collaboration with Avaya that will tion designed to make appointment scheduling and cations” by offering a solution delivering continue to enhance and strengthen our part- management easier for service-based businesses. seamless communication and collaboration nership and bring industry-leading solutions Consumer-centric engagement applications are through multiple channels. to customers.” in high demand for service-based companies, say The unified communications offering is With Avaya Cloud Office, users get popular SkySwitch executives, and now SkySwitch resellers based on the recent strategic partnership features such as video, chat and collabora- are equipped with a solution that works seamlessly with RingCentral announced in October 2019. tion, along with calling; more than 200 ready- with the cloud voice, business SMS and other Originally previewed at the annual Avaya to-use integrations with business cloud apps, UCaaS products that their customers use. ENGAGE user conference last week, Avaya including Microsoft Office 365, Salesforce, With this new application, customers of Cloud Office combines RingCentral’s UCaaS ServiceNow, Zendesk and Google G-Suite; SkySwitch resellers can easily schedule and platform with Avaya phones, services and leading security and reliability features to record appointments and configure automated migration capabilities. Avaya Cloud Office will keep businesses secure and operational, reminder campaigns for those appointments. be generally available for customers and part- while also providing compliance for cloud Reminder campaigns can be set up as voice ners this spring. providers; and compatibility with Avaya or SMS reminders or a combination of the two. According to the companies, Avaya Cloud phones and devices, including J139, J169 These campaigns can be either scheduled as Office enables users to realize how easy it is and J179 series phones, with additional one-time events or as recurring reminders. In to communicate using an all-in-one solution devices to be added. addition, the new solution can be integrated with that delivers calling, team messaging, video “The initial feedback we are hearing from hundreds of CRM applications and other online conferencing, file sharing and collaboration. our customers is very positive, and we have scheduling services using popular workflow Avaya predicts that this solution will be the every expectation that they will embrace this automation tools such as Zapier and IFTTT, so answer to growing demand for an evolving new cloud offer as they seek communication reminders can be scheduled automatically when unified communications environment that solutions that more effectively address their an appointment is created. captures cloud innovation while leveraging evolving business needs,” said Jeff Gardner, “This new application gives SkySwitch existing investments. Built on RingCentral’s CEO of Carousel, a top technology integrator, resellers a leg-up when it comes to pursuing open platform with more than 200 pre-built managed services and cloud solution provider, their clientele in service-based industries, such business solution integrations, users can keep and a key Avaya partner. as the healthcare, personal care, hospitality the tools they love and will be able to integrate Avaya Cloud Office adds UCaaS solutions verticals or anything that requires follow-up them with Avaya Cloud Office. Overall, this to the company’s portfolio, which includes activity,” said SkySwitch president and founder, allows users to benefit from Avaya enterprise- a full suite of communications software and Eric Hernaez. “As business SMS continues to grade features and services with the ease and hardware solutions to a global customer base grow in popularity, specialized tools, like our speed of a leading cloud unified communica- that includes more than 120,000 customers, Appointment Reminder app, become pivotal to tions platform to meet their unique require- over 100 million UC seats and 5 million the success of service-based companies that ments and budgets. contact center users in over 180 countries. utilize SMS and cloud voice in very specific, “With Avaya Cloud Office, users can trans- “Businesses currently using premises- recurring ways. Now, SkySwitch resellers have form business communications and collabo- based or cloud solutions now have a new, a significant new feature that brings real value ration via the cloud at a pace that is right for compelling public cloud option available to across a wide range of industries and allows them, simplify communications, easily scale them with Avaya Cloud Office, providing inte- them to differentiate their services from other as needed, and receive industry-leading secu- grated and intuitive unified communications vanilla business voice offerings.” rity and support from a trusted partner,” said and collaboration,” said Elka Popova, vice The Appointment Reminder app also includes an Dennis Kozak, senior vice president of busi- president of connected work research, Frost Appointment Reminder Report feature that makes ness transformation at Avaya. & Sullivan. “Avaya customers now have a it easy to filter and drill down on important details, “By bringing RingCentral’s industry-leading smoother, more cost-effective migration path including recipient phone number or reminder unified communications platform together to a public cloud solution that makes it easier delivery status. The application also can detect pre- with Avaya, our aim is to help businesses to realize enhanced workforce productivity and configured keywords so recipients can easily opt-in empower employees to communicate, collab- business agility.” p or opt-out of appointment reminders. p

8 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com fil DAY 2

High Wire Networks OITVOIP Brings Launches SOC as-a-Service TrainOurTroops ybersecurity services company it generates a crushing volume of alarms to ITEXPO High Wire Networks utilized its — many of them false — for analysts to sift Cpresence in Ft. Lauderdale to through,” said Phil Burnett, chief security ITVOIP, an OIT brand and partner-first VoIP introduced Overwatch 24/7, the corner- information officer for High Wire Networks. provider, is continuing its ongoing partner- stone of its Overwatch Managed Security “Overwatch 24/7 goes beyond SIEM, O ship with a leading veteran job training orga- Platform as a Service. collecting data from all sources and using AI nization with its sponsorship of the TrainOurTroops Overwatch 24/7 combines X Detection tools to return only high fidelity, scored attacks booth (#1034) at ITEXPO. TrainOurTroops (ToT) & Response (XDR) technology with the and anomalies that need attention.” is a not-for-profit organization that uses an online Overwatch 24/7 security operation center “Overwatch 24/7 is the heart of the training model to help veterans and their spouses (SOC) to cut through the noise and drill Overwatch Managed Security Plat- transition quickly into rewarding positions in the down on real threats. form, which we developed in response civilian workforce, improve skill sets needed to Unlike traditional security information and to requests from our longstanding MSP advance in their current careers and establish and event management (SIEM) solutions, Over- clients who were looking for help to grow veteran-owned startup business ventures. watch 24/7 relies on comprehensive, perva- simplify and scale delivery of enter- “ITEXPO is a fantastic chance for TrainOurTroops sive data collection, big-data processing prise-level cybersecurity to their valued and OITVOIP to interface with a very significant and artificial intelligence to uncover relevant, customers,” said High Wire president Mark market sector, as well as to increase awareness actionable data for effective threat detection Porter. “We’re excited to share the advan- about the availability of veterans who are receiving and response, said the company. tages of Overwatch 24/7 and our as-a- cutting edge, job-specific training programs designed “On one hand SIEM is great for central- service platform with MSPs that are ready by TrainOurTroops and its corporate sponsors,” said izing security management, but on the other for cybersecurity simplified.” p Ray Orsini, CEO of OIT. OITVOIP’s involvement with ToT began with the hiring of nine-year Army veteran Sean Lardo as its vice president of partner development. “Through that process and working with ToT, we AireSpring Names Young decided that OITVOIP wanted to become involved beyond just staffing; we wanted to make a larger impact,” said Orsini. “OITVOIP stands out in the SVP of Channel Sales industry because we ensure partner success – most ireSpring announced that Melvin cost-efficient and high-performing OITVOIP resellers make a sale within the first month, Frederick has joined the team as network solutions, with special expertise which is far beyond the industry norm of up to a year. A its newest senior solutions engi- in SD-WAN, MPLS, UCaaS, hosted VoIP We view ToT as the ideal partner to help offer a simi- neer, based in Atlanta, Ga. The addition and managed services. He possesses larly accelerated path to success for veterans and further expands the reach and power wide-ranging experience providing their families.” of the solutions engineering team led network design and ongoing technical Orsini said that, too often, veterans and their by Mike Chase, senior vice president of support to enterprise customers, said families are stalled in low-paying jobs that under- solutions engineering. AireSpring. He has also helped many utilize their potential. Even worse, vets find them- Frederick has deep telecom and IT channel partners build multi-million-dollar selves unemployed for extended periods with out- experience, including 18 years with Wind- businesses from the ground up. of-date skill sets. stream Enterprise where he achieved “Melvin is a driven, creative and “ITEXPO represents the future of IT, and the President’s Club status and helped to resourceful business and technology dynamic nature of the communications and tech- close many of its largest multi-location professional. A consummate team nology sector,” he said. “It is a sector that offers customer accounts. He transitioned from player with a proven track record of exciting career opportunities. ToT is there to help an early career on Wall Street to become a consistently exceeding performance veterans quickly develop the skills to succeed in fast- technical recruiter and contracts manager goals in challenging and fast-paced growing sectors such as ours.” for Aerotek (later renamed TEKSys- environments,” stated Chase. “His deep “OITVOIP has been a great partner, and we are tems), which led him to work with Teleport experience and proven expertise in really appreciative of their commitment to help with Communication Group (TCG) during the high-performing network solutions make our efforts in supporting veterans,” said Glen Bryn- time it was acquired by AT&T. He went on him an outstanding addition and a great teson, founder and president of ToT, a 501(c)3 non- to work with AT&T as an account executive complement to the AireSpring solutions profit organization. “Technology firms like OITVOIP before joining Windstream. engineering team. We look forward to his are exactly the types of companies that help provide Fredrick’s background includes contributions to the future success of our education, networking, skills to get veterans on the designing, building and implementing partners and their customers.” p glidepath to career success.” p

10 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com

DAY 2 Telinta Updates Its Brandable Softphones

elinta, a global provider of white label Telinta’s softswitch and billing platform. “Brandable softphones enable Telinta cloud-based switching and billing solu- The brandable mobile softphone app is avail- customers to offer their end users and resellers Ttions for VoIP service providers, has able for both Android and Apple iOS devices, a way to use VoIP from multiple devices and added several new capabilities to its brandable with free download from the App Store. It operating systems,” said Alex Ferdman, CEO of solutions for mobile and desktop softphones. includes automatic configuration via QR code, Telinta. “We offer a comprehensive cloud-based Telinta customers and their resellers can offer audio and video calling, call recording and SMS, solution, with the brandable tools VoIP service VoIP services to end users by customizing Telin- among other features. providers need to succeed.” p ta’s brandable mobile softphone and desktop softphone applications with their own logo, brand name, clickable website URL, language options and other details. The app can present Pax8, Novacoast Partner an optional menu of capabilities that promotes the Telinta customer’s business, while enhancing the end user’s experience. to OffernovaSOC These new features include: loud solutions provider Pax8 preferred ticket integration option. • Brandable Prepaid Balance Indicator - Telinta announced a strategic partnership “We’ve combined our technology teams – customers can show their brand name along- Cwith IT solutions company Nova- development, security advisory, engineering side a field displaying the user’s prepaid coast to offer novaSOC, a comprehensive and our global SOC network – to bring balance throughout the mobile app. This highly monitoring and alerting security service that together this impressive new technology,” flexible option lets Telinta customers decide to consolidates input from multiple threat intel- said Adam Gray, chief technology officer show just the brand name, just the balance or ligence sources to validate indicators of at Novacoast and novaSOC co-architect. both the brand name and the balance. network compromise. “Everything we’ve learned running SOC • Rate Calculator - This option enables Telinta “Hackers are now using new and diverse services for large global enterprises and customers to display their own per-minute techniques to launch multiple forms of cyber- highly regulated industries helped us build prices within the app via an intuitive end user attacks, making it more important than ever novaSOC, which provides comprehensive, interface. Users select the country they wish for MSPs to protect their clients with multi- enterprise-grade SOC services, vulnerability to call or enter the prefix they wish to dial in layered security solutions,” said Ryan Walsh, management and threat hunting – empow- order to see the Telinta customer’s per-minute chief channel officer at Pax8. “novaSOC will ering MSPs to provide greater security to rate for that call. help our partners detect security vulnerabili- their end customers, supported by directed • Invite Friends and Family - Users can email ties and suspicious activity.” security guidance on all our findings.” their friends and family, via a pre-scripted invita- The enterprise-grade security solution “Since we have been trialing novaSOC, the tion to download the free app and sign up for enables MSPs to manage customers with product has alerted us to important vulner- the Telinta customer’s service. The default email high demands for security and uptime – abilities existing in our managed systems,” text can be customized by the Telinta customer particularly in the healthcare and financial said Justin Dews, chief information officer at and edited by the user before sending. industries – while identifying potential weak- Techvera and a Pax8 partner. “These vulner- • About Us Screen - Telinta customers can nesses, improving response times and opti- abilities may have otherwise gone unnoticed. display their logo, brand name, describe their mizing workflows, said Walsh. The service itself is easy to deploy and easy business, offer promotions and show a novaSOC provides security monitoring to monitor; we’ve received great customer clickable URL. This screen is designed to that detects known security vulnerabilities services, and we are impressed with the quality be easily customized. and suspicious activity, instantly offering of the service and the value it provides.” • Contact Us Screen - Telinta customers have alerts and reporting to the cloud to enable “We have been using novaSOC since the option to include an email form, contact rapid support and resolution. novaSOC launch and are impressed with its capabilities information and phone number to better serve features a multi-tenant portal that provides a and the increased security checks,” said Chad their users. single location for security and user manage- Grahek, owner at Grahek Technology and a The apps enable Telinta customers to offer ment. The portal enables detailed alerting Pax8 partner. “Novacoast’s view on security their own VoIP services for both inbound and and a reporting dashboard that allows part- takes into account the issues most of our outbound over-the-top (OTT) calling, and like all ners to drill down into individual customers. customers are not thinking about. novaSOC of Telinta’s hosted solutions, Telinta customer can To ensure the highest level of security, the offers our customers a significant amount use their own providers for DIDs and VoIP termi- portal is enhanced through multi-factor of security and value, and together, we will nation. These brandable softphone apps also can authentication, and MSPs can choose their continue to re-enforce that message.” p be used for free peer-to-peer on-net calling via

12 CVx at ITEXPO I FEBRUARY 12 - 14, 2020 www.bekabusinessmedia.com

DAY 2 Robocalls and TDoS Threats and Protection By Donald St. Denis

ad actors pose threats to telecom- signatures that robocallers cannot spoof. Call deliberate TDoS. The volume of calls and munications. Their attacks are getting authentication does not stop robocalls, but by thresholds might be different, but the techniques Bmore sophisticated and disruptive. They verifying caller ID, it makes call analytics much work well for both robocalls and TDoS. can cripple or take down essential telephone more effective. communications with far-reaching consequences Effective robocall prevention uses both NEIGHBOR SPOOFING SOLUTIONS and generate considerable financial losses. caller authentication and call analytics The best solution to combat neighbor Among these attacks and disruptions are working together. spoofing will be widespread adoption of call robocalls and TDoS (telephony denial of authentication using STIR/SHAKEN. service). Fortunately, there are ways to protect TDoS THREATS & SOLUTIONS Again, it does not prevent either telephone communications. Let’s look at these At TransNexus, we’ve noticed robocalls or TDoS attacks, but it threats and effective means of protection. an uptick in calls from businesses does make other prevention methods looking for protection from TDoS more effective. ROBOCALL THREATS & SOLUTIONS attacks. Organizations get so many In the meantime, TransNexus has Robocalls aren’t all bad. Auto dialers are incoming calls that they can’t get to developed another technique that used for many legitimate purposes, such as legitimate customer calls. It’s shutting has successfully thwarted neighbor payment reminders, school closing notifications down their business. spoofing in certain situations. It involves and debt collection. Some of these calls are robocalls. flexible blacklisting based upon the SPID But a considerable number of robocalls are A perpetrator has programmed his auto- or OCN of the inbound calling number. illegal and potentially harmful. Combine the Here’s how it works: nuisance factor with the risk of being scammed, When a service provider and telephone subscribers hesitate to answer originates a call from one calls from unknown numbers. of its customers who is Several years ago, several robocall preven- calling another one of its tion solutions came on the market. These customers, that’s an on-net call analytics applications call. The service provider enabled subscribers will route that call within to report robocallers. its network. It will not The applications gener- leave that network, transit ated databases of these calling external networks, then numbers with reputation scores based upon come back into the service crowdsourced reports. provider’s network. Another type of robocall solution involves With flexible black- dynamic traffic analysis: software monitors and listing, the service scores by calling/called number, trunk, loca- dialer to make lots of calls through provider examines calls tion and other such attributes. When scores sequential blocks of numbers. entering its network from cross critical thresholds, the software identifies When they hit a block of numbers used by a external networks. If it sees a call where the a potential robocall pattern and can act. When business, or a hospital, for example, the impact calling number is one of its own, the service robocalls are identified, responses can be either can be disruptive. Such organizations try to provider know it must be neighbor spoofing. to block the calls or divert them to voicemail or answer every call, and the volume of robocalls is It then can either block the call or divert it to an interactive voice response system, such as a overwhelming them. voicemail or an IVR. This method has been voice CAPTCHA, for example. We call these robocalls “inadvertent TDoS.” very effective in preventing robocalls and Robocallers responded to these methods The perpetrator hopes that people will answer TDoS attacks. with neighbor spoofing, using fake caller IDs the calls so he can scam them out of something. TransNexus offers a complete range of solu- including the telephone number of their target There are also “deliberate TDoS attacks.” tions to protect telecommunications networks from victims. Reputation service applications don’t The perpetrator isn’t trying to scam his victims. disruptive robocalls and TDoS attacks. These work very well when the perpetrator spoofs a He’s trying to shut down their telephone solutions have achieved remarkable results with legitimate phone number with an otherwise service. We’ve helped several businesses that our customers, transforming unhappy, frantic good reputation. suspect TDoS attacks have been carried out by subscribers into happy users. p The telecommunications industry proposed their competitors. a solution: caller authentication. The framework The robocall solutions discussed above Donald St. Denis is product marketing is called STIR/SHAKEN, and it enables service are also effective against inadvertent TDoS. manager at TransNexus. He can be reached at providers to vouch for the caller ID using digital Dynamic traffic analysis is effective against [email protected].

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DAY 2 Grandstream Becomes a SkySwitch Approved Supplier hite label UCaaS provider SkySwitch endpoint solutions while taking advantage of world. It offers all the endpoints that SkySwitch announced at ITEXPO that Grand- seamless purchasing, provisioning, warranty resellers need to build state-of-the-art voice, Wstream, a provider of SIP unified support and shipping. video, data and mobility solutions, complete with communication solutions, has become an “The GRP series from Grandstream is a industry-leading pricing and feature sets, said the approved supplier to its North American network carrier-grade solution that promises to fill the company. In addition to being one of the leading of resellers and their customers. SkySwitch and need for modern desktop devices that can be manufacturers of IP phones, Grandstream Grandstream will deliver, through the reseller- mass deployed and managed by cloud voice provides conferencing, mobility, facility access, exclusive SkySwitch online store, unified providers,” said SkySwitch president and physical security, intercom/paging, Wi-Fi and communication endpoint solutions to customers founder, Eric Hernaez. “We are very happy to analog-to-VoIP solutions. of SkySwitch’s reseller community. add this new line to the list of fully supported “The relationship between Grandstream and SkySwitch has certified a wide range devices available to our community of resellers.” SkySwitch is a natural one, as we are both focused of Grandstream’s VoIP endpoint solutions, By bringing Grandstream into the online on building customizable and easy-to-use solutions including their GRP series phones as fully SkySwitch store, its resellers now have the for the rapidly growing service provider market- interoperable with the SkySwitch telephony convenience of purchasing directly through their place,” said CEO of Grandstream, David Li. “By platform, making the line of devices available to reseller dashboards, “which they use day-to- joining forces with SkySwitch, we can offer service over 500 resellers in the USA and Canada. The day, and have the ease of mind that provisioning providers and resellers throughout North America certified Grandstream solutions are available and shipping will always be a smooth process,” a solution that thrives in flexibility, features, afford- for purchase directly from the SkySwitch online Hernaez continued. ability and ease-of-deployment. We look forward to store, as well as Grandstream’s certified channel Founded in Boston, Mass., as one of the first a long and successful partnership with SkySwitch partners. SkySwitch resellers can now utilize VoIP manufacturers, Grandstream’s solutions are and to working with them to educate, train and Grandstream’s easy-to-use and cost-effective relied on in more than 150 countries around the engage their reseller community.” p

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DAY 2 Quobis Showcases Intrado Adds to UC for the Front Line Executive Team

uobis, a European provider of real-time communication ntrado Corporation recently added around public safety, and he provides apps for the web, is utilizing ITEXPO to highlight its Jeff Robertson to its executive a unique perspective on the business Q new collaboration solution for deskless workers, such Imanagement team as president of as a former first responder,” said John as those on a retail sales floor. the company’s Life & Safety segment. Shlonsky, Intrado CEO and presi- “For us, [ITEXPO] is a great opportunity to explain how Quobis An expert in the safety industry, dent. “Jeff joins Intrado during a time is changing the communications for the retail industry, dealing with Robertson comes to Intrado from of significant opportunity, given the the last frontier of the digital transformation challenge: deskless RapidSOS, where he served as senior expected growth from next generation workers,” said Elías Pérez, Quobis CEO. vice president and general manager of 911 technology and Intrado’s expan- At its booth on the expo floor (#216) Quobis will showcase a demo public safety and was responsible for sion into new adjacencies, including of Collaborator re-designed for retail workers. Quobis’ Collaborator leading public safety strategies. Prior to integrated solutions within smart home lets first-line workers be permanently connected with their in-shop joining RapidSOS, he was the CEO of technologies and notification capabili- peers (in the same shop or in other places) or with other functional Airbus DS Communications, a provider ties that leverage our access to the areas such as logistics, human resources or customer care. of command center software for emer- PSAP infrastructure.” The platform allows network managers to easily on-board new gency call-handling. Robertson also Ron Beaumont, current president of or eventual workers without effort, said Pérez, even within BYOD has held leadership roles for 911 solu- the company’s Life & Safety segment, strategies. Collaborator provides powerful administration tools tions and software consulting firms and announced his intention to retire next to manage user’s roles; create groups; and assign features as was the founder of the 9-1-1 Industry year. Due to the complexity and critical inbound/outbound PSTN calls, chat or voice IP communications. Alliance (now the Industry Council for nature of the services that Life & Safety Monitoring activity can be done on any element in the network. Emergency Response Technologies). provides, Beaumont and Robertson will In addition, Iago Soto, chief marketing officer of Quobis, will be “We are excited to welcome Jeff to have an extended transition period, and speaking today at 10 a.m. at the session “New Communications the Intrado leadership team. His nearly Beaumont will continue as an advisor to Tools to Impress Your Customers” in the Expo Floor Theatre. p 25-year career has been centered Intrado for the foreseeable future. p

www.bekabusinessmedia.com WWW.CVXEXPO.TMCNET.COM 17

DAY 2 Fonative Supplies Ontario Systems with Trusted Entity Calling Powered by Numeracle

onative has announced a live customer with verified entities, laying the groundwork for supports leading North American call centers deployment of its Trusted Entity Calling STIR/SHAKEN call attestation. By validating that focus on healthcare-related and financial Fsolution by a Fonative customer, Ontario the numbers with NumeraList, the legitimate activities. Calls placed often surround payment Systems, a provider of receivables management calls are identified to the network. As a result, and collection matters which involve the sharing software to healthcare providers, ARM agencies outbound calls to consumers originating from or collecting of protected health information and and government collections departments. This the Ontario Systems’ customer call centers will payment data. As an intelligent solution, Numera- solution is powered by Numeracle, a pioneer not be mislabeled and incorrectly displayed as Cert and NumeraList complement Fonative’s best of robocall blocking and labeling visibility in the FRAUD or SCAM calls. in class, HIPAA and PCI-compliant communica- calling ecosystem. Fonative’s carrier-grade CPaaS platform tions cloud-based API. p Fonative’s Trusted Entity Calling provides customers such as Ontario Systems with phone number registration to increase the connect rate Speedcast Announces Mexican on outbound calls, resulting in more and more effective customer conversations. To accomplish Mobile Operator Win this, Fonative deployed Numeracle’s Numera- peedcast comes to Ft. Lauderdale fresh off a huge customer win. The provider of Cert and NumeraList solutions to vet and verify satellite-based remote communications and IT services recently announced that trust in the calling party’s identity and register Sis has been awarded a 12-month contract with the second-largest mobile operator phone numbers across the wireless ecosystem. in Mexico. Speedcast’s fully managed, end-to-end cellular backhaul solution will help the The cloud-based process is enabling call mobile operator expand its network and provide connectivity to sites where other types centers utilizing Ontario Systems’ Omni Voice of communications are unavailable, said the company. service to register phone numbers associated (Continued on page 21)

www.bekabusinessmedia.com WWW.CVXEXPO.TMCNET.COM 19

DAY 2 Peerless, Telarus Enter Channel Partnership TEXPO exhibitor Peerless Network, a messaging support for long-codes and toll-free Network. Our partners will enjoy the excellent provider of voice solutions for enterprise numbers, said the company, and Peerless services they offer,” said Patrick Oborn, Telarus Icustomers worldwide, recently announced CallTrue offers industry-leading SHAKEN/STIR co-founder. “Peerless Network simplifies how that is has expanded its global partner program technology to give businesses advanced protec- enterprises connect with the highest quality of through the addition of Telarus, a master distrib- tion against unwanted robo and nuisance calls. service and delivers best-in-market commissions utor and CVx exhibitor. As a Peerless partner, “Telarus is thrilled to partner with Peerless for our channel agent partners.” p Telarus’ extensive channel of more than 4,000 sales agents and advisors can now offer their enterprise customers immediate access to Peerless Network’s portfolio of voice products, services and platforms. Peerless Network is connected to every major carrier and caters to enterprises with multinational locations utilizing voice, SIP trunking and UCaaS services. “Peerless Network is proud to partner with Telarus and its network of trusted technology experts to promote our robust portfolio of voice solutions to enterprises throughout the U.S. and Europe,” stated Rick Knight, executive vice president of sales and marketing at Peerless Network. Peerless Network’s automated platforms Cloud PBX (UCaaS), Peerless Portal (self-provisioning SIP trunking platform) and ANImate (number management system) enable enterprises and channel partners to easily provision and manage SIP trunking channels, telephone numbers, local and domestic/ international long-distance and toll-free services for multiple locations and from one advanced system. Peerless’ Application to Enter- prise Messaging (A2P) provides SMS/MMS

(Continued from page 19)

“We are extending a long-standing partnership with one of the top U.S. mobile operators into this new market,” said Erwan Emilian, executive vice president of enterprise and emerging markets at Speedcast. “Cellular service is an excellent way to reach remote and rural popula- tions, and we look forward to empowering one of the leading operators in the Mexican market with our highly reliable backhaul service.” Using Speedcast’s cellular backhaul service, the operator will have access to an extensive network of networks that includes terrestrial MPLS, LTE, 5G and the largest portfolio of satellite capacity in the world. Offering a flexible pay-as-you-grow business model, Speedcast’s backhaul service will help the operator cost- effectively expand its mobile coverage into new markets, said Emilian. Speedcast said its 24/7 design, installation and engineering support will ensure a smooth deployment. p

SHOWDAILY_CVx_DAY01_WINTER2020.indd 32 2/10/20 1:24 AM www.bekabusinessmedia.com WWW.CVXEXPO.TMCNET.COM 21 DAY 2 Q&A with Ingate GM Steven Johnson ngate Systems has unveiled three new home offices. We do that using CV: What are some key midrange session border controllers (SBCs) both hardware, software (on takeaways that you want Ithis week at ITEXPO: the SIParator/Firewall premises installation or as a to share with our readers? 22 (the S22), the SIParator/Firewall 42 (S42) virtual machine) and finally in SJ: We have a product that and the SIParator/Firewall 82 (S82). the cloud itself through AWS, satisfies the requirements of 95 The S22 replaces the SIParator/Firewall 21, Azure, Google, etc. – almost percent of the population— small with a smaller footprint and twice the capacity. any cloud environment you businesses to large ones. We can It can handle up to 800 simultaneous VoIP can think of. support up to 20,000 sessions sessions. The 19” rack mount kit is now also a on our biggest hardware. We tray where two S22 units can be mounted side- CV: Tell us about can provide you the software for by-side, occupying only 1U of space. the latest iteration virtual machine installation. And The new S42 model replaces Ingate´s S52 of the SIParator. we can get you as many calls as model, at the same price, with the same or better SJ: Last year we reached that hardware would support. performance and features, while the S82 has the end of the lifecycle for our previous product In addition, all our products have the same about twice the performance and close to Ingate’s in the mid-range category for 2,000 to 4,000 software. We have a startup tool which makes S95 server-based SBC, specified at handling sessions. We had been working with our vendors it easy to configure basic communications. 4,000 concurrent sessions with voice media. to come up with a new product to take its place. And we have facilities that help not only the Ingate’s SIParator/Firewall SBC is available as In fact, we came up with two products. They’re small business with basic requirements but one of six hardware models, as various software both built around the same chassis but with also very large call centers. We have call variants for virtualized x86 hardware for your own different processors. centers that are doing call setups at 100 per virtual machine or for a public cloud platform: One can achieve 2,000 simultaneous sessions second, which is a lot of calls. We’re one of Amazon Web Services (AWS), Microsoft Azure, and the other 4,000 simultaneous sessions. the few companies in the industry that’s been OpenStack and Google Cloud Platform. These products are much smaller in size than the able to do that. All SBC features of the 6.2.x – 6.3.x releases previous SIParator S52. In fact, we have to sell a In addition, we now have some REST APIs are available in all variants of the Ingate SIPa- kit to fit them into a rack. We also have a kit that that we have incorporated that make it even rator/Firewall SBCs. allows them to be placed on a wall. more interesting for call centers that want to High-performance voice transcoding (125 design specific campaigns and use our APIs to to 3,000 sessions for G.729 and G.722) is now CV: So you’re ultimately saving space for create those campaigns in the SIParator without included as standard, and Opus and Silk have customers in their racks and colos, while having to go in and do a lot of programming. been added. increasing the amount of simultaneous We’re making a lot of great strides. Our We caught up with Ingate general manager calls that they can manage. customers are extremely happy, and one of the Steven Johnson at ITEXPO to learn more about SJ: That’s exactly right. Our mid-range prod- accolades we often get is our ability to support the company and these exciting developments. ucts also have connections or ports for fiber now. them. We pride ourselves on being customer So not only can you use Ethernet, but if you’re oriented, and it shows. p CV: Tell us about Ingate, and how in an environment where there is fiber, you can you fit into the ITEXPO community. connect directly with our product without an You can find Steven and the Ingate team at SJ: We’re the people who provide the SIPa- intermediary device. booth #100 this week during ITEXPO. rator SBC for VoIP networks. We have been doing this successfully now for about 20 years, solving problems for our customers ranging from SMBs to very large call center applications.

CV: What challenges do you solve STICK AROUND FOR THE GRAND PRIZE for customers? SJ: We solve a variety of problems—basic A $10,000 Grand Prize will be given away issues that SBCs were designed to solve, which basically are NAT traversal, security and routing as the final drawing today on the expo floor and several other features that support those kinds of requirements. at 12:45 p.m., but you must be present to We have also expanded our products to win all prizes. accommodate road warriors who need access to the PBX functionality that may reside in their

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COMING fall 2020 SCOTTSDALE, ARIZONA OCT 26-27, 2020 [email protected] | 480-503-0770 DAY 2 PCCW Global to Extend PEACE Cable to Southern Africa

CCW Global and PEACE Cable Inter- on time, on budget and within the originally the lifetime of the cable. Once the cable is national Network are working together specified plan of work,” explained PCCW Global live, individual cable stakeholders will have the Pto extend the Pakistan East Africa chief commercial officer Frederick Chui. ability to independently structure the network Connecting Europe (PEACE) submarine cable The southern Africa extension follows the according to their own specifications, without system to southern Africa. The PEACE South overall success of the cable development project affecting others using the same cable system. extension will boost bandwidth and have an and the smooth implementation of operations, When completed, the high-speed PEACE cable important impact on connectivity from its current from survey activities and the issuing of the rele- system will offer very low-latency routes from African landing point in Mombasa, Kenya, all vant country permits through to manufacturing China to both Europe and Africa, interconnecting the way to South Africa, opening new Southern and factory acceptance, said PCCW Global. three of the world’s most populous continents. African Development Community (SADC) and In September it was announced that PEACE, Once complete, PEACE will link France to Paki- east African markets to cable partners. along with Liquid Telecom and Africa Data stan using the Europe-Asia route, and Mombasa in In addition, PEACE South will provide alter- Centre, signed a landing party agreement for a Kenya, via an Indian Ocean route that will ensure native routes for existing systems, connecting landing point in Kenya, and it respectively, with optimum latency. With plans to extend toward southern Africa to Europe and Asia with newer, PCCW Global and Orange, signed a deal to South Africa and eastward toward Southeast Asia, faster high-bandwidth technology and assisting deploy the new PEACE Med subsea cable at a the cable will total 15,000km in length and is set to the region to improve internet usage and reduce landing station in Marseille. be ready for service in 2021. p the cost of connectivity. New technologies deployed in the construc- “The construction of PEACE East and tion phase of the project will enable each coun- Stop by CVx @ ITEXPO booth #929 to PEACE Med are both expected to be completed try’s bandwidth allocation to be modified during meet the PCCW Global team.

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