ABK Mspmentor250 2010 V1.3

The MSPmentor 250 2010 Edition Version 1.30*, Aug. 16, 2010

Tracking the world’s top managed services experts, entrepreneurs, executives, coaches and community leaders.

Research Contact: Joe Panettieri Executive VP and Editorial Director Nine Lives Media Inc. Phone: 631-423-3536 Email: joe [at] ninelivesmediainc.com

Sales Contact: Amy Katz Chief Executive Officer Nine Lives Media Inc. Phone: 978-468-0092 Email: amy [at] ninelivesmediainc.com

*Updates and corrections may be published at MSPmentor.net.

The MSPmentor 250: 2010 Edition Table of Contents

Executive Summary…...... p. 3

About Nine Lives Media Inc. and MSPmentor…………..…...……… p. 3

Anatomy of Our Survey………………………………………………… p. 4

The MSPmentor 250, Complete Listings.………....…………………. p. 5 • Listed alphabetically by executive name. • Includes company names, company contact information, brief bios and other insights. • Live links to URLs, blogs, Twitter and LinkedIn provided (where available).

Conclusions…………………………………………………………….. p. 33 • Future Research • Sponsorship Opportunities • Contact Information

Executive Summary

This is the third-annual MSPmentor 250 report, produced MSPmentor and its parent, Nine Lives Media Inc. The resulting report strives to identify the world’s top managed service provider executives, entrepreneurs and experts, community leaders and coaches.

In order to be considered for the MSPmentor 250, managed service providers and/or their peers had to complete a comprehensive online survey, which MSPmentor and Nine Lives Media Inc. conducted from May 2010 until July 2010.

About MSPmentor and Nine Lives Media Inc. MSPmentor (www.mspmentor.net), owned by Nine Lives Media Inc. (www.ninelivesmediainc.com), is the ultimate guide to managed services. It delivers news analysis, timely insights, and how-to information for managed service providers that are seeking to maximize their recurring revenue.

Current channel-related brand extensions include: • The MSPmentor 100: Identifying the world’s top managed service providers. Published Q1 each year. • The MSPmentor 250: Identifying the world’s top managed services executives, entrepreneurs, experts, coaches and community leaders, published annually in August. • MSPmentor Live: Webcasts (www.mspmentor.net/events) • MSPmentor FastChat Videos: (www.mspmentor.net/videos) • MSPtweet (www.msptweet.com), the loudest tweets in managed services • The VAR Guy (www.thevarguy.com), what’s next in the IT channel • VARtweet (www.VARtweet.com), the loudest tweets in the IT channel • SaaS 20 Stock Index (www.thevarguy.com/saas-20-stock-index/)

Nine Lives Media Inc.’s areas of focus include: • Highly targeted online destinations for IT audiences • Community-based Web sites • Blogs, video and emerging social media solutions • Traditional, corporate and custom media • Event moderation and conference content development • Market research

The Anatomy of our Survey

• Call for Submissions: The survey was promoted on MSPmentor.net and a range of Web 2.0 Internet sites, social networks, blogs and media aggregators. • Survey Timing: The survey was launched in May 2010 and all submissions were completed by July 23, 2010. All research was compiled, completed and reviewed by Aug. 9, 2010. This MSPmentor 250 report was published Aug. 16, 2010. Content went live on the MSPmentor website Aug. 16 through Aug. 20, 2010. • Narrowing Down the List: MSPmentor used several criteria to trim the submissions down to our final MSPmentor 250 list. We considered such factors as: o An emphasis on nominations from satisfied customers. o Company status on MSPmentor 100 o Financial track record (profits, revenue growth) if materials were published and readily reviewable. o Major industry honors and local association participation. o MSPmentor's own expertise tracking news and developments across the managed services SaaS, and cloud markets. o New for 2010 and due to the number of submissions, a maximum of three employees per company can appear on the MSPmentor 250 list.

Mona Abutaleb Fast Facts: Under Chris’s leadership, Virtual President and COO Administrator has emerged as a Master MSP mindSHIFT Technologies, Inc. serving more than 400 active MSP partners. Fairfax, VA, USA Chris has personally trained nearly every one of LinkedIn: http://www.linkedin.com/pub/mona- those 400 MSPs to help fine-tune their service abutaleb/1/81b/653 offerings and become successful in the managed Web: http://www.mindSHIFT.com services world. Fast Facts: Mona’s unrelenting focus on operational efficiency has enabled mindSHIFT's Paul Anderson scalability and consequential profitability. While President, AndersonPC.com the number of customer service contacts (both Las Vegas, NV, USA via phone and email) per month increased by Blog: http://blog.andersonpc.com 37% over last year, she has improved the call Twitter: http://twitter.com/andersonpc abandon rate by 30% over 2009 and maintained LinkedIn: http://www.linkedin.com/in/andersonpc the target hold time for customer service at less Web: http://www.AndersonPC.com than 2 minutes. All while resolving the vast Fast Facts: Paul grew AndersonPC 45% in 2009 majority of customer issues on the first call or during a time when many companies were going within 24 hours, the company says. out of business. Paul has continued that success this year, expanding managed services revenue Vikas Aggarwal 30% through July 2010, the company claims. Founder and CEO, Zyrion Sunnyvale, CA, USA Scott Anderson Web: http://www.zyrion.com CEO, Core Business Services, LLC Fast Facts: Vikas has helped Zyrion to Medford, OR, USA successfully promote its monitoring software Web: http://www.corebusinessinc.com toward MSPs that serve the federal government. Fast Facts: In 4 years, Scott has aggressively In July 2010, multiple government agencies grown Core Business Services to provide support confirmed that Zyrion's software met strict across six Western states (OR, CA, WA, NV, ID, standards for security and privacy. AK). He doubled revenue from FY 2008 to FY 2009, and he tripled monthly recurring revenue TJ Alldridge from Q4 2009 to Q2 2010, the company claims. Manager, SMB Products Trend Micro Hal Anderson Cupertino, CA, USA CTO, Telizent Communications Web: http://www.trendmicro.com Centennial, CO, USA Fast Facts: TJ is helping VARs and MSPs to Web: http://www.alarmsync.net embrace service provider licensing models for Fast Facts: Hal developed AlarmSync's product endpoint security and other types of protective concepts and go-to-market strategy; company services. insiders say he continues to be the best mentor and evangelist for the AlarmSync solution. Luis Alvarez President & CEO Erin Arnold Alvarez Technology Group, Inc. President, NextStep Networking Salinas, CA, USA Cincinnati, OH, USA Blog: http://www.alvareztg.com/thebuzz.asp Web: http://www.nextstep1.com Twitter: http://www.twitter.com/luismalvarez Fast Facts: Erin has designed and built a Web: http://www.alvareztg.com successful managed services offering, and she Fast Facts: Over the last decade, Luis created a was selected to sit on the Level Platforms Partner customer service-driven MSP that has attracted Council to make recommendations and provide hundreds of loyal customers. He’s also a feedback on the product roadmap. Erin is a recognized writer and speaker with a weekly member of the Women President’s Organization, radio show. a group of business leaders who share best practices to help small businesses. Chris Amori Co-owner, Virtual Administrator Reston, VA, USA Twitter: http://www.twitter.com/MSPOnramp LinkedIn: http://www.linkedin.com/in/camori Web: http://www.virtualadministrator.com

Tiwary Ashutosh Carey Balzer Chairman and CEO, Doyenz CEO, White Glove Technologies Bellevue, WA, USA Austin, TX, USA Web: http://www.doyenz.com Twitter: http://www.twitter.com/WhiteGloveTech Fast Facts: Under Tiwary's guidance, Doyenz is LinkedIn: http://www.linkedin.com/in/whiteglovetechnologies building a so-called ShadowCloud that allows Web: http://www.whiteglovetech.com VARs and their customers to replicate their Fast Facts: Carey has built an MSP that has production environments in the cloud. tripled in size in less than three years in Central Texas. Carey employs over 50 high quality IT Travis Austin professionals who focus on top-notch customer CEO, Rezitech, Inc. service as a top priority. Founder, MSPintegrations La Habra, CA, USA Scott Barlow Blog: http://blog.mspintegrations.com VP, Sales and Marketing Twitter: http://www.twitter.com/mspintegrations Reflexion Networks, Inc. LinkedIn: http://www.linkedin.com/in/travisraustin Woburn, MA, USA Web: http://www.mspintegrations.com Twitter: http://www.twitter.com/ReflexionRTC Fast Facts: Travis runs a successful MSP called LinkedIn: http://www.linkedin.com/in/scottjbarlow Rezitech. He also founded MSPintegrations, Web: http://www.reflexion.net which develops tools that help MSPs be more Fast Facts: Under Scott's leadership, Reflexion's efficient. Less than a year since launch, bookings for SaaS email security in the first half MSPintegrations has attracted over 400 of 2010 increased 73% vs. the year earlier customers in 20 countries around the world. period, while Reflexion's customer base increased 47% and its user base increased 87%, Adam Azad both on a year-over-year basis. As of June 30, VP of Business Development and Operations 2010, Reflexion's community of registered PC Helpline partners increased 45% year over year, while the Victoria, BC, Canada number of selling partners increased 50%, year LinkedIn: over year. During the same period, average http://ca.linkedin.com/in/adampchelpline customer size increased by 27%. Web: http://www.pchelpline.com Fast Facts: Adam directs sales, management Jason Beal and technology for PC Helpline; the company has Director of Services Sales enjoyed sustained growth for almost 10 years. Ingram Micro North America Santa Ana, CA, USA -B-B-B-B- Twitter: http://www.twitter.com/IMSeismic Web: http://www.ingrammicro.com/seismic Jennifer Baier Anaya Fast Facts: Peers say Jason has helped Owner, iD8Marketing thousands of VARs and MSPs cut costs, boost Long Beach, CA, USA profits and grow their business. He has enabled Twitter: http://www.twitter.com/id8marketing Ingram Micro’s partner base to successfully sell Fast Facts: Jennifer works behind the scenes professional IT services including managed, serving as a coach, strategist and channel cloud, labor-based and professional services. marketing expert for Ingram Micro Seismic. For five years, Jennifer has tackled Channel PR for Autotask (one of the industry's top PSA companies). Plus, she has helped MSPs to promote their vision, leadership and value around cloud computing and managed IT services.

Rahul Bakshi VP, Managed Services Strategy and Solution Design SunGard Availability Services Wayne, PA, USA Web: http://www.sungardas.com Fast Facts: Rahul recently drove a $6 million managed services engagement. And he helped to define and roll-out SunGard Availability Services' cloud solution.

Tim Beard LinkedIn: http://au.linkedin.com/pub/zaun- President and CEO bhana/0/829/4b0 Networthy Systems Web: http://www.leapconsulting.com.au Beaumont, TX, USA Fast Facts: Under Zaun’s leadership, Leap Blog: http://blog.NetworthySystems.com Consulting now generates 75% of its recurring LinkedIn: http://www.linkedin.com/networthysystems revenue through Managed Services. Web: http://www.NetworthySystems.com Fast Facts: Tim’s company has doubled its Rob Bissett revenue in the past year, increased staff by Director of Product Management 300%, and expanded by opening a second office N-able Technologies in another market, all during the economic Ottawa, Ontario, Canada downturn. Tim hosts Geek Free Radio on AM Web: http://www.n-able.com 1300 KSET and ksetlive.com, a daily call-in show Fast Facts: Rob led N-able's product focusing on technology to help small and medium development with the latest release of N-Central businesses. Tim also serves as facilitator for the 7.0. According to one MSP, Rob’s “knowledge of Connectwise SouthCentral User Group meetings, the industry and N-able’s roadmap is one of the beta testing for companies such as ConnectWise, reasons my firm is so happy as an N-able partner Reflexion and JoomConnect. for the last 4 years.”

Arthur Becker Gerarld Blackie CEO, Navisite CEO, Kaseya Andover, MA, USA Miami, FL, USA Web: http://www.navisite.com Web: http://www.kaseya.com Fast Facts: Arthur leads one of the best-known Fast Facts: Kaseya is on pace to generate providers of hosted applications, with a particular roughly $100 million in revenues in 2010, emphasis on managed Oracle applications. As of according to Gerald's keynote at the annual this writing, Navisite was publicly held but mulling Kaseya Connect User Conference. Key to the financial strategies that could involve an outright effort is K2, a managed services platform that's company sale. available on premises or through a SaaS model. K2 hit some rollout bumps in early 2010, but Arnie Bellini Kaseya ramped up its support team in mid-2010 CEO, ConnectWise to help address incoming customer inquiries. Tampa, FL, USA Blog: http://www.connectwise.com/blog Nick Bock Web: http://www.connectwise.com CEO, Five Nines Technology Group Fast Facts: Arnie is pushing ConnectWise Lincoln, NE, USA beyond its PSA (professional services Blog: http://www.boardroomideas.com automation) software, which has attracted 40,000 Twitter: http://www.twitter.com/nickb411 active users. An entrepreneur at heart, in early Web: http://www.gonines.com 2010 Arnie spearheaded the launch of Fast Facts: Nick has built a growth-centric team ConnectWise Capital, a $20 million investment at Five Nines Technology Group. The effort has fund that serves channel-centric companies. launched Five Nines on the Inc. 500 list of the Initial investments include CharTec (hardware as fastest growing private companies in the US. a service) and LabTech Software (a remote monitoring and management specialist). Mark Boelhouwer VP, Strategic Marketing David Bellini Ricoh Americas Corporation President and COO. ConnectWise West Caldwell, NJ, USA Tampa, FL, USA Web: http://www.ricoh.com Blog: http://www.connectwise.com/blog Fast Facts: Mark developed Ricoh's first Web: http://www.connectwise.com managed print services (MPS) program in Fast Facts: Co-founder of ConnectWise, David Europe during 2002, won Unilever as a first pan- for 2010 is focused on expanding partner European customer and deployed the MPS support, consulting and community initiatives as program in 2003-2004 across 12 European well as the launch of a more comprehensive countries. This formed the basis for MPS 2.0, online university. Ricoh's global Managed Document Services program, developed in the US in 2008 and Zaun Bhana deployed across the globe during 2009-2010. Operations Director, Leap Consulting Belmont, WA, Australia

Matt Bolton Jacob Braun VP Product Management President and COO Network Management Division Waka Digital Media Corporation Quest Software Amherst, MA, USA San Francisco, CA, USA LinkedIn: http://www.linkedin.com/in/jacobkbraun Blog: http://www.packettrap.com/network/blogs.aspx Web: http://www.wakadigital.com Twitter: http://twitter.com/packettrap Fast Facts: In 2009 and 2010, Braun served as LinkedIn: http://www.linkedin.com/in/mattatpackettrap an expert on information security and provided Web: http://www.packettrap.com expert testimony to the Commonwealth of Fast Facts: Matt has over 12 years experience Massachusetts in the development of its data supporting the MSP channel, and he focuses security standard (201 CMR 17) including PacketTrap’s development to meet partners’ primarily its impact on MSPs and small business needs. end-users. Braun also led his firm to the only 100% score on the CompTIA Security Trustmark James Bowen accreditation for industry best practices. CTO, Five Nines Technology Group Lincoln, NE, USA Thomas Bresse Web: http://www.gonines.com CEO, BeProductiv Fast Facts: James has been a driving Lyon Rhone, France entrepreneurial and technical force as Five Nines Blog: http://blog.beproductiv.com grew from a 3-person IT Services company in Twitter: http://www.twitter.com/beproductiv 2006 to a 28-person company in 2010. LinkedIn: http://fr.linkedin.com/in/thomasbresse Web: http://www.beproductiv.com Paul Boyer Fast Facts: Thomas built one the first MSPs in Executive Director of Sales, Ancero, LLC France in 2008, leading the managed services Berlin, NJ, USA charge that many area VARs are now following. Web: http://www.ancero.com Fast Facts: Paul’s efforts have driven Ancero’s Tim Brewer managed services from a small regional practice General Manager, Anittel Ltd. to a nationwide offering, with managed services Balcatta, WA, Australia clients in more than 20 states as well as in Blog: http://www.facebook.com/tvbrewer Canada. Paul continues to innovate as the Twitter: http://twitter.com/TimVickiBrewer driving force behind Ancero’s newest managed LinkedIn: http://www.linkedin.com/in/timdbrewer service, Ancero Utility VOIP -- a cloud-based Web: http://www.anittel.com.au Hosted VoIP PBX platform for small and medium Fast Facts: In 2010, Tim spearheaded businesses. negotiations for Accord to merge with a number of companies to form Anittel Ltd. -- a publicly Katie Braband Listed IT & Telco MSP. He now oversees VP of Business Development integration and is the General Manager for Datto Inc. Western Australia. Before this, Accord grew its Wilton, CT, USA managed services profitability more than 200%; Twitter: http://twitter.com/katieatdatto improved recurring service revenue 100-fold; and Web: http://www.dattobackup.com added 50% to customer satisfaction levels. Tim Fast Facts: Katie created Datto's channel also works closely with ConnectWise and Kaseya program and recruited over 700 partners since its on user groups and speaking opportunities, mid-2009 inception. She's become a key sales respectively. and marketing resource for Datto's partners, helping them incorporate backup and disaster George Brontén recovery into their managed services offering. Founder/CEO, Upstream Stockholm, Sweden Clint Bratton Web: http://www.upstream.se Director, Plus Marketing Fast Facts: George, founder of Upstream, has North Sydney, NSW, Australia introduced the MSP business model to Twitter: http://twitter.com/plusmarketer Scandinavia by providing the knowledge and LinkedIn: http://au.linkedin.com/in/clintbratton tools needed by local it service providers. Web: http://www.plusmarketing.com.au Fast Facts: Clint trained more than 50 Australasian MSPs in 2010 to focus on direct marketing and other promotional skills.

David Brown Jason Caras President, Datotel Co-CEO, IT Authorities, Inc., St. Louis, MO, USA Tampa, FL, USA Blog: http://connected.datotel.com Web: http://www.itauthorities.com Twitter: http://www.twitter.com/ddbrown Fast Facts: Jason was voted CEO of the year in LinkedIn: http://www.linkedin.com/in/ddbrown 2009 by Tampa Bay CEO Magazine. Jason's Web: http://www.datotel.com company was voted the #1 Company to Work for Fast Facts: David has grown Datotel from a in Florida by Florida Trend Magazine and Best 2004 co-location start-up to a $6 million cloud Places to Work in Tampa Bay by the Tampa Bay computing provider and one of the 10 fastest Business Journal. growing private companies in St Louis. David also serves on the board of Entrepreneurs Barry Carter Organization. Executive VP, Infrastructure Services Fujitsu America Mike Byrne Richardson, TX, USA Director of Sales & Partner Management LinkedIn: http://www.linkedin.com/ln/barrycarter Quest Software (PacketTrap) Web: http://solutions.us.fujitsu.com San Francisco, CA, USA Fast Facts: Barry is executive vice president of Blog: http://www.packettrap.com/network/blogs.aspx the Infrastructure Services Group for Fujitsu Twitter: http://twitter.com/packettrap America. He is responsible for the company’s Web: http://www.Packettrap.com overall management of the Field Support, Service Fast Facts: Mike has spent over 5 years & Desk, and Infrastructure Hosting sectors. thousands of hours working with, and providing IT Business transformation services to VARs, Mark Cavaliero VADs & MSPs from all over the globe. President, Carolinas IT Raleigh, NC, USA -C-C-C-C- LinkedIn: http://www.linkedin.com/in/markcavaliero Web: http://www.carolinasit.com Christine Callahan Fast Facts: As the day to day driving force Channel and Alliance Programs behind Carolinas IT, Mark has trained his team to ServiceKey deliver technical and customer support to clients, Norcross, GA, USA resulting in an increase of monthly managed Web: http://www.servicekeytss.com services revenue of greater than 50%. Fast Facts: Christine helps VARs and MSPs to generate ongoing support revenues from the Chris Chase ISMO (independent service maintenance Founder, Directive organization) business model. Oneonta, NY, USA Blog: http://blog.directive.com Justin Cameron Twitter: http://www.twitter.com/directive Executive VP and COO, NetServe365, LLC LinkedIn:http://www.linkedin.com/companies/directive Pittsburgh, PA, USA Web: http://www.directive.com Web: http://www.netserve365.com Fast Facts: Directive revenue in 2009 was up Fast Facts: Justin has helped to raise his 40% mostly on the MSP side of the business. company's sales by 43% compared to last year Revenue for 2010 has already doubled, primarily and the firm was awarded N-able Technologies’ due to e JoomConnect, which blends Web and Innovator of the Year award in 2009. enterprise content management with the ConnectWise PSA platform. Jeff Campbell CEO, PerspecSys Inc. Paul Chisholm Waterloo, ON, Canada Chairman and CEO Twitter: http://www.twitter.com/jeffcatl mindSHIFT Technologies, Inc. LinkedIn: http://ca.linkedin.com/in/jeffreycampbell Waltham , MA, USA Web: http://www.perspecsys.com Web: http://www.mindSHIFT.com Fast Facts: Jeff designed, planned and launched Fast Facts: Since Paul took the helm of Gateway Managed services in EMEA in 2009. He mindSHIFT Technologies in 2003, he has also led planning for the now Beta Microsoft transformed mindSHIFT into the largest MSP "InTune" online management product. Now CEO serving the SMB market. Recurring revenue have of PerspecSys, Jeff wants to help MSPs keep increased at a compounded rate of 42% per year their customers’ sensitive private, resident and from 2005 to 2009, and three-fourths of secure while they use Public Cloud applications. mindSHIFT's revenue is recurring revenue.

Stephen Cho Jack Crane Director, Google Apps Channels, Google Founder, Syber Inc Mountain View, CA, USA Leonardtown, MD, USA Web: http://www.google.com Web: http://www.dataclient.com Fast Facts: Stephen has helped the Google Fast Facts: Jack started and serves as CEO for Apps platform to attract more than 1,000 VARs Syber Inc. The company claims to rank among and MSPs over the past year or so. the fastest growing consulting, technology, and BPO firms in the Washington, D.C., area -- Sonny Clark growing by an average by 400% per year since CEO, Advanced Network Solutions it's 2006 inception. The company is now pushing Nashville, TN, USA into cloud-based CRM and ERP. Web: http://www.ansolutions.com Fast Facts: Sonny has taken a small MSP and Stuart Crawford built it into one of Nashville's most successful Partner. Ulistic Inc. MSPs over the past 13 years. In the throws of a Calgary, Alberta, Canada recession he has seen double-digit growth and Web: http://www.ulistic.com expects to see another year of 20% revenue Fast Facts: Ulistic is just starting out in the growth in 2010, the company claims. Calgary market and has already taught hundreds of entrepreneurs and small businesses how to Frank Coker use social media effectively through consultation, President and CEO, CoreConnex coaching and seminars. Bellevue, WA, USA Web: http://www.coreconnex.com Joe Croft Fast Facts: Frank has built one of the most VP, Product and Strategy successful financial management dashboards for mindSHIFT Technologies, Inc. VARs and MSPs serving small businesses. Fairfax, VA, USA Web: http://www.mindSHIFT.com Mike Cooch Fast Facts: Joe directs all strategy and product Co-founder, Kutenda development aspects for mindSHIFTS’ customer Broomfield, CO, USA computing environments. He initially joined Web: http://www.kutenda.com mindSHIFT to bring a strong strategy and Fast Facts: Already a successful MSP, Cooch acquisition focus to the organization. Joe was launched Kutenda to help MSPs promote online responsible for developing and managing the marketing and search engine optimization to company’s strategic growth initiatives, including small business customers. the acquisitions of 123together.com, groupSPARK.com and Network Alternatives, and Brendan Cosgrove the merger with Invision. Sr. Product Marketing Manager, Kaseya Aliso Viejo, CA, USA Lance Crosby Blog: http://blog.kaseya.com CEO, SoftLayer Twitter: http://www.twitter.com/cozthegrov Dallas, TX, USA LinkedIn: http://www.linkedin.com/in/bpcosgrove Web: http://www.softlayer.com Web: http://brendancosgrove.com Fast Facts: Lance is one of the key executives Fast Facts: Brendan helped take an IT Service managing SoftLayer's merger with The Planet. Provider from under $3 million to over $17 million The deal, expected to be completed in Q4 2010, in revenue in seven years. By day he helps guide will create one of North America's largest Kaseya's product launches into the Service managed hosting providers -- with more than Provider space and by night coaches budding 25,000 customers and 78,000 servers under MSPs on their businesses. management.

Steve Cox Todd Croteau CTO Technology Services Group Chief Operating Officer Newcastle, UK All Covered Inc. Web: http://www.tsg.com Redwood City, CA, USA Fast Facts: Steve is responsible for developing Web: http://www.allcovered.com the managed services offering for Technology Fast Facts: Todd has driven All Covered's Services Group, which has 26,000 Endpoints acquisition strategy, completing more than a under management -- ranking among the largest dozen acquisitions in the past two years. Kaseya MSPs worldwide.

Justin Crotty ensure GoToManage (the re-branded Paglo GM, NetEnrich platform) continues to attract new MSPs. Santa Ana, CA, USA Web: http://www.netenrich.com Martin DesRosiers Fast Facts: Justin is the former leader behind Director of Technical Services Ingram Micro Seismic, a Master MSP that Fully Managed Inc. attracted 1600+ customers in just a few years. He Vancouver, BC, Canada recently transitioned to NetEnrich as GM, Blog: http://www.fullymanaged.com/martin focusing on new business development in such Twitter: http://twitter.com/blackheron areas as NOC (network operation center) LinkedIn: http://ca.linkedin.com/in/mdesrosiers support. Web: http://www.fullymanaged.com Fast Facts: Martin is an IT operations guru who Edward Crowley has built a reputation of maximizing profitability, CEO, Photizo Group increasing sustainability, and boosting morale of Lexington, KY, USA the technical services team. Web: http://www.photizogroup.com Fast Facts: Ed has built Photizo Group into the Len DiCostanzo leading educator focused on managed print Senior VP, Professional Services services. The company recently raised more than Autotask Corp. $1 million in venture money, and continues to East Greenbush, NY,USA host MPS conferences worldwide. Twitter: http://www.twitter.com/autotask Web: http://www.autotask.com Mike Cullen Fast Facts: As Dean of Autotask's Academy and VP Global Sales, N-able Technologies SVP of Professional Services, Len has mentored Ottawa, Ontario, Canada hundreds of MSPs on best practices for running Twitter: http://www.twitter.com/NableMSP their businesses better, more profitably and Web: http://www.n-able.com smarter in a competitive environment. Fast Facts: Under Mike's leadership, N-able has successfully expanded its global footprint; Trevor Dierdorff international revenues grew more than 200% in President and CEO, Amnet, Inc. 2009. Mike's team of sales and partner Colorado Springs, CO, USA development specialists have helped thousands Blog: http://www.amnetblog.com of established and aspiring MSPs make the Twitter: http://www.twitter.com/trevordierdorff transition from technologist to business owner. LinkedIn: http://www.linkedin.com/in/TrevorDierdorff Web: http://www.amnet.net Terry Cunningham Fast Facts: Trevor leads southern Colorado's Senior Vice President and General Manager largest MSP organization, which increased i365, a Seagate Company revenue by double digits each of the last five Santa Clara, CA, USA years. In the last two years he increased his Blog: http://www.blogs.i365.com number of employees by 33% and hopes to Twitter: http://www.twitter.com/i365 increase by another 33% by the end of 2010 to Web: http://www.i365.com bring his company to a total of 20 employees. Fast Facts: Terry has piloted i365's MSP Worldwide Alliance program to a network of over Leonard Dimiceli 100 MSPs offering i365's Cloud-Connected and Director, Channel Sales, Spam Soap EVault SaaS storage, backup and recovery Costa Mesa, CA, USA solutions to their customers. Together, i365 and Twitter: http://www.twitter.com/leonarddimiceli their Worldwide Alliance partners now reach over LinkedIn: http://www.linkedin.com/pub/leonard- 30,000 global customers and an estimated 40% dimiceli/1/339/9b8 share of the online backup market, i365 claims. Web: http://www.spamsoap.com Fast Facts: In the last 2 years, with Leonard as -D-D-D-D- Spam Soap Channel Chief, sales of the company's anti-spam managed service have Brian de Haaff experienced double digit growth. Director, Citrix Online Golita, CA, USA Web: http://www.citrixonline.com Fast Facts: Brian launched Paglo, a SaaS-based remote management platform acquired by Citrix Online in early 2010. Now, Brian is working to

Paul Dippell Fast Facts: Thomas built an MSP organization CEO, Service Leadership Inc. that has exceeded best in class growth rates by Plano, TX, USA over 10% as determined by Service Leadership's Web: http://www.service-leadership.com Paul Dippell. His MSP business now exceeds Fast Facts: Paul helps VARs and MSPs to $1.8 million in annual revenues and $4.8 in total maximize the value of their assets. His Service revenues, all the while maintaining a client Leadership Benchmarks are widely tracked by attrition rate of less than 1%. solutions providers that want to measure their performance vs. the broader IT channel. Brian Doyle VP, Business Development, Fandotech Christopher Doggett Manchester, CT, USA VP, Global Channels, Sophos Blog: http://www.itonmain.com Burlington, MA, USA Twitter: http://www.twitter.com/bdoyle Web: http://www.sophos.com LinkedIn: Fast Facts: Chris led the launch of a Sophos http://www.linkedin.com/in/briandoylefandotech partner program for managed services providers Web: http://www.fandotech.com in mid-2010. Fast Facts: Brian has led the sales and marketing efforts that have allowed Fandotech to Aaron Donaldson grow revenues 250% over the past three years. Director, IT Consulting An MSP veteran, his understanding of the RSM McGladrey evolving MSP service models led to the launch of Cedar Rapids, IA, USA the company's cloud based portfolio in 2009- Web: http://www.rsmi.com 2010. These services have quickly become 25% Fast Facts: Aaron has established RSM of the Fandotech recurring revenues. McGladrey in Cedar Rapids as a success with his outstanding knowledge and best practices for Larry Doyle working with managed services solutions such Technical Services Director Level Platforms. Netforce Ltd Dublin, Leinster. Ireland Greg Donovan Blog: http://larrydoyle.spaces.live.com/blog/ President/CEO, Alpheon LinkedIn: http://ie.linkedin.com/in/larrythelegend Morrisville, NC, USA Web: http://www.netforce.ie Web: http://www.alpheon.com Fast Facts: Over the last 10 years, Larry has Fast Facts: In recent months, Greg has built up Netforce as a successful MSP business successfully pushed Alpheon beyond horizontal with over €1million in recurring annual revenue managed services to target the healthcare from over 200 clients. Larry is involved in MSP vertical. Greg also sits on Level Platforms Partner global peer groups and helps small & budding Council, helping to shape Level Platforms’ long- MSP businesses in Ireland to evolve their term direction. business into a competent MSP organization based on global best practices. Eric Dosal COO, Compuquip Technologies, Inc Dan Dyfault Doral, FL, USA Global Director, Partner Marketing, Novell Blog: http://www.compuquip.com/it-consulting-blog/ Waltham, MA, USA Twitter: http://www.twitter.com/ericdosal Web: http://www.novell.com Web: http://www.compuquip.com Fast Facts: Dan is educating VARs about Fast Facts: Eric took over the Managed Services Novell's Intelligent Workload Management (IWM) division in 2007 and has grown the monthly strategy, which allows partners to manage revenue by 199% since that time. Ticket volume application workloads across physical or virtual this fiscal year has increased 35% all while servers, on premise or in the cloud. keeping Client Satisfaction above 93%, the company says.

Thomas Douglas President, JMARK Business Solutions, Inc. Springfield, MO, USA Twitter: http://www.twitter.com/thdouglas LinkedIn: http://www.linkedin.com/pub/thomas- douglas/6/a7b/681 Web: http://www.jmark.com

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Troy Edington Bob Ernst Chief Technology Officer, HEIT, Inc. CEO, The IT Dr. Fort Collins, CO, USA Central Point, OR, USA LinkedIn: http://www.linkedin.com/pub/troy- Web: http://www.theitdr.com edington/0/7a8/a46 Fast Facts: Bob is the founder and CEO of The Web: http://www.goheit.com IT Dr., serving Southern Oregon with all forms of Fast Facts: Troy built the managed services computer services. He built the company from technical operations from HEIT from $0 to $4 the ground up and now sounds motivated to be million a year in recurring revenue. More recently, the best MSP organization in the Rogue Valley. he has integrated Cisco technology into a managed services platform. Douglas Erwin Chairman & CEO, The Planet Jeannine Edwards Houston, TX, USA Director of Community, ConnectWise Blog: http://blog.theplanet.com Tampa, FL, USA Twitter: http://www.twitter.com/theplanet Blog: http://www.connectwise.com/blog Web: http://www.theplanet.com Web: http://www.connectwise.com Fast Facts: Douglas initiated the company's Fast Facts: Perhaps the best-known community managed hosting business more than two years leader in the managed services industry, ago, helping The Planet grow more than 20% Jeannine is a road warrior, educator and partner- since the program's inception. Also, Erwin has driven executive. After a successful career at grown the balance of the rest of the business, Everything Channel's IPED, Jeannine has been with it doubling in size over the span of four building ConnectWise user groups across the years. More recently, he co-engineered a major globe. And many of those user groups attract industry merger that's expected to close in 2010. more than 100 members to regional meetings. -F-F-F-F- David Ehrhardt CEO, Apptix, Inc. David Farajun Herndon, VA, USA CEO, Asigra Blog: http://blog.apptix.com Toronto, ON, Canada Twitter: http://twitter.com/apptix Web: http://www.asigra.com LinkedIn: http://www.linkedin.com/pub/david- Fast Facts: Under David's leadership, Asigra's ehrhardt/7/a7b/203 technology now protects more than 100,000 sites Web: http://www.apptix.com globally. Major service providers including CDW, Fast Facts: David led a two-year transformation HP and Terremark Worldwide power their cloud of Apptix, which hosts Exchange Server, backup services using Asigra. SharePoint and other applications for VARs, MSPs and end-customers. From the end of 2007, Adam Feldman David converted the company from losing $2 Managing Director, VISITS million per quarter to generating $1 million in South Melbourne, VIC, Australia EBITDA per quarter. At the same time David LinkedIn: http://au.linkedin.com/pub/adam- grew the Apptix customer base from 18,700 feldman/0/441/718 companies to 21,800 businesses worldwide. Web: http://www.visits.com.au Fast Facts: Adam started transforming his Dana Epp business into an MSP 6 years ago. More than President, CEO, Scorpion Software Corp. 85% of service revenue now comes from fixed Chilliwack, BC, Canada price services, with average annual growth for Blog: http://blog.scorpionsoft.com the previous three years being 29%. In 2010, the Twitter: http://www.twitter.com/danaepp company opened an office in New South Wales Web: http://www.scorpionsoft.com and now employs 50 staff members. Fast Facts: Dana has built an MSP that claims to offer the top-selling authentication solution in the SMB space.

Steve Ferman economic downturn in the banking climate, the President, Compunite Computers, Inc. company enjoys double-digit new client and Pinebrook, NJ, USA revenue growth, and a 99% client retention and Twitter: http://www.twitter.com/steveferman renewal rate. LinkedIn: http://www.linkedin.com/pub/steveferman/0/a56/7b5 Gavin Garbutt Web: http://www.compunite.com President & CEO, N-able Technologies Fast Facts: Steve has been a leader in his Ottawa, Ontario, Canada industry for over 20 years. Steve has transformed Blog: http://blogs.n-able.com/home/default.aspx Compunite from a VAR/MSP to 100% managed Twitter: http://www.twitter.com/NableMSP services. Most recently, he has been moving his LinkedIn: http://ca.linkedin.com/pub/gavin- customers to a managed cloud network garbutt/4/236/98a environment called "Virtual Office." Web: http://www.n-able.com Fast Facts: Under Gavin's leadership, N-able Rich Forsen introduced the first of many "freemium" offerings President, Network Depot designed to enable MSPs and VARs to generate Reston, VA, USA new business opportunities, particularly in the LinkedIn: http://www.linkedin.com/pub/rich- areas of endpoint security and mid-market IT forsen/1/457/680 management. Web: http://www.networkdepot.com/ Fast Facts: Rich has built Network Depot into Dan Germain one of Northern Virginia's best-known managed Head of Hosting. Outsourcery Limited services providers. He's been meeting SMB London, UK customers' IT needs for more than 15 years. Blog: http://www.nolatency.co.uk Twitter: http://twitter.com/dan_germain Dan Foster LinkedIn: http://uk.linkedin.com/in/danielgermain Chief Sales and Marketing Officer, MegaPath Web: http://www.outsourcery.co.uk Costa Mesa, CA, USA Fast Facts: As CTO for Cobweb, Dan built and Blog: http://www.megapath.com/blog/ delivered a hosted messaging & collaboration Twitter: http://www.twitter.com/megapath platform that added 2,000 managed SME Web: http://www.megapath.com customers in 2 years. He has now joined Fast Facts: During the economic downturn, Outsourcery as Head of Hosting with an aim to Dan’s leadership drove channel revenue growth make Outsourcery the No. 1 MSP in the UK. by over 50 percent. Pre-merger, he grew company revenue from $5 million to $150 million. In addition, Dan enabled MegaPath to create and Mark Geschke launch the Channel Partner Advisory Council to Managing Director, Space Age Technologies assist partners. Stellenbosch, Western Cape, South Africa LinkedIn: http://za.linkedin.com/in/markgeschke Sean Furman Web: http://www.sat.co.za Owner, STF Consulting Fast Facts: Mark has been actively involved in Rumson, NJ, USA the managed services industry in South Africa Web: http://www.stfconsulting.net since 2001. In the early days, Mark drove Fast Facts: Sean established STF Consulting development of the proprietary SATAware over 10 years ago. His MSP business now managed services software; it still provides many manages more than 100 customer servers and functions that traditional RMM tools don't supply. 500 workstations. He sits on the Level Platforms Partner Council, and he operates out of Central Bob Godgart New Jersey. CEO, Autotask Corp. East Greenbush, NY, USA -G-G-G-G- Twitter: http://www.twitter.com/autotask LinkedIn: Scott Galvin http://www.linkedin.com/pub/dir/bob/godgart/ Executive VP, Support Services Web: http://www.autotask.com Safe Systems, Inc. Fast Facts: With the acquisition of VARStreet, Alpharetta, Georgia, USA Godgart gives IT pros the opportunity to source Web: http://www.safesystems.com and profit from traditional IT product sales, while Fast Facts: Under Scott's leadership, the also helping VARs and MSPs with service company' reccurring support revenues have automation (vial Autotask’s hosted software). grown 93% since 2007. Moreover, even with the

Steve Goodman Michael Halperin VP & GM, Network Management Division Principal Consultant, Transformation Strategies Quest Software Southborough, MA, USA San Francisco, CA, USA Web: http://transstrat.com/ Blog: http://www.packettrap.com/network/blogs.aspx Fast Facts: Michael is the author of Executive for Twitter: http://twitter.com/packettrap a Day Sales Training, a unique program that LinkedIn: leverages experiential learning to help sales http://www.linkedin.com/in/steveatpackettrap people better understand the Executive Web: http://www.Packettrap.com perspective. Fast Facts: Steve has played a major role in the creation of PacketTrap Networks and its Eric Hanson acquisition in 2009 by Quest Software. VP, Tel Serv Communications Inc. Aberdeen, SD, USA Don Goodwin Web: http://www.telserv.biz Executive VP, Sales & Marketing, Latisys Fast Facts: Eric began deploying an MSP Englewood, CO, USA offering late in 2006. The company now manages Twitter: http://www.twitter.com/Latisys over 700 devices. Web: http://www.latisys.com Fast Facts: With an assist from Don, Latisys Richard Harber was named one of the fastest growing privately President & CEO, Decision Digital, Inc. held companies by Inc. in 2009. Latisys entered Atlanta, GA, USA 2010 profitable and with a 3-year growth rate of LinkedIn: http://www.linkedin.com/richardharber 176 percent, and Don has played a key role Web: http://www.decisiondigital.com guiding the firm’s expansion into Washington, Fast Facts: Richard has successfully DC, and Chicago. transformed Decision Digital from a typical break- fix IT services company to a hybrid managed Craig Guice service provider. He created a Virtual CIO CEO, outsourceIT program using a Holistic Approach to Network La Plata, MD, USA Decisions (HAND) and an IT strategy and Web: http://www.outsourceitcorp.com roadmap process called IT Wellness. Fast Facts: In the past 5 years Craig has grown OSIT from 2 people to over 45 people, with Steven Harper offices across the Mid-Atlantic region. Every year President, Network Management Group, Inc. since inception, the company has netted more Hutchinson, KS, USA then a 20% profit margin. Blog: http://www.stevenharper.com Web: http://www.nmgi.com Fast Facts: For over 25 years Steve has shared Sam Gutmann his expertise and leadership skills with reseller CEO, Intronis organization and industry firms to grow the SMB Boston, MA, USA market and be a channel champion for SMB Web: http://www.intronis.com resellers in tertiary markets. Fast Facts: At a time when many online backup providers are selling direct, Gutmann approved Roger Harry an Intronis strategy to increasingly work through Owner/Managing Director channel partners. The result: Intronis now has Circle IT Solutions Ltd. one of the largest, fastest-growing partner bases Cardiff, UK in the managed storage market. Web: http://www.circleit.co.uk/index Fast Facts: Roger has built Circle IT to support -H-H-H-H- over 100 organizations since launching a decade ago. Circle IT now employs 30 specialist staff and Jay Hallberg was one of the Media Wales' Fast Growth 50 Co-Founder, SpiceWorks companies in 2009 and 2010. Austin, TX, USA Web: http://www.spiceworks.com Fast Facts: Jay is one of the key team members who has helped Spiceworks to attract more than 1 million IT pros as users. The Spiceworks remote management tool is free but features advertisements.

Kevin Havre Jeff Honeycomb Market Development Manager, Intel Senior VP, Worldwide Distribution Santa Clara, CA, USA OpenAir, a NetSuite Company Web: http://msp.intel.com Boston, MA, USA Fast Facts: Kevin has been assisting Intel's MSP Web: http://www.openair.com educational efforts, going beyond vPro marketing Fast Facts: Jeff is positioning OpenAir as a PSA to articulate how Intel MSPs are driving down platform for professional services firms and IT operational costs and improving profitability. services firms. Roughly 1,500 customers leverage OpenAir’s SaaS-based platform. Terry Hedden CEO, Infinity Technology Solutions David Hughes Tampa, FL, USA President & CEO Web: http://www.infinityIT.com Reflexion Networks, Inc. Fast Facts: Under Terry's leadership, Infinity has Woburn, MA, USA achieved a compound growth rate of 100% since Twitter: http://www.twitter.com/ReflexionRTC its founding in 2003. Terry was selected "Member LinkedIn: http://www.linkedin.com/pub/david- of the Year" by the C12 group, a group of hughes/0/173/704 Christian CEOs helping each other run Web: http://www.reflexion.net successful businesses. Fast Facts: David has spearheaded Reflexion's explosive growth over the past 3 years, leading Dione Hedgpeth the company to sequential revenue growth for VP Professional Services and Managed Services more than 12 consecutive quarters and bookings Precise Software Solutions increases at a 95% compound annual growth Redwood Shores, CA, USA rate. During this same period, Reflexion Web: http://www.precise.com increased from 144 to over 1,300 partners, and Fast Facts: Dione built the worldwide managed from 253 to over 6,300 customers. He devised services organization at Mercury Interactive from the company’s strategy and has motivated a scratch into a profitable $50 million business with team with zero turnover in the last 30 months. over 500 customers in four years. Today she is building a global managed services team at Earle Humphreys Precise Software, whose application performance CEO. ITEEx management solutions are used by 85 of the Conroe, TX, USA Fortune 100 companies. Web: http://www.iteex-channel.com Fast Facts: In 2001, Earle introduced one of first Mary Hester MSP channel models at VeriSign. By 2006-2007, CEO, LAN Systems he built a firm that blended SaaS and managed Norcross, GA, USA services focused on PCI services. Under contract Blog: http://www.lansystems.wordpress.com to CompTIA, Earle designed and built the first Twitter: http://www.twitter.com/LANSystems independent VAR Security business accreditation Web: http://www.lansystems.com -- called the CompTIA Security Trustmark. Fast Facts: Mary transitioned an Atlanta computer company into a MSP contender that -I-I-I-I- many MSPmentor readers have been watching closely. MSPmentor considers her a "one to Daniel Izydorek watch" executive in this industry. President, PC Miracles, Inc. Clarkston, MI, USA LinkedIn: http://www.linkedin.com/in/danizydorek Dan Holt Web: http://www.pcmiracles.com CEO, HEIT, Inc. Fast Facts: Dan founded PC Miracles, Inc. when Fort Collins, CO, USA he was 16 years old. Over the past 16 years, PC Twitter: http://www.twitter.com/heitceo Miracles has generated a 20% to 30% increase LinkedIn: http://www.linkedin.com/in/danielwholt in revenue each and every year. As a premier Web: http://www.goheit.com MSP organization servicing the Greater Detroit Fast Facts: Dan leads an MSP focused Metro Area, PC Miracles has, over the past 4 exclusively on the community bank and credit years, consistently expanded its MSP customer union vertical. With HEIT’s fanatical client service base and offerings. Dan has co-authored, with excellence, the company has maintained 100% Minesh Baxi, two books, "30 Day Total Business client retention. Makeover" and "You Will Overcome."

Steve Jackson Web: http://www.office.xerox.com/managed-print- Managing Director, Amicus ITS services/enus.html Southhampton, UK Fast Facts: Lisa has been instrumental in forging Web: http://www.amicusits.co.uk/ the relationship between Xerox and the managed Fast Facts: Steve built a Master MSP services vendors to bring the managed print organization turning over 15 million pounds. He services market to the forefront. She also works has opened offices in India in the last 24 months closely with HTG Peer Groups. and in the last 12 months developed an Alliance Partner Channel across the UK, Europe and Stephan Jenner Australia. It delivers full 24x7x365 proactive Director, Future Logic remote monitoring and fully manned service Mt. Lawley, WA, Australia desk, through a simple productized service Web: http://www.futurelogic.com.au offering. Fast Facts: Stephan is a well-known MSP in the Western Australia SMB market, helping to define James Foxall and evolve the MSP business model in this President, Tigerpaw Software emerging region. Bellevue, NE, USA Web: http://www.tigerpawsoftware.com Arno Joubert Fast Facts: James has bolstered Tigerpaw Owner, Omnicom IT Solutions Software's marketing and branding efforts, and Roodepoort, Gauteng, South Africa he is spearheading Tigerpaw's first customer and Blog: http://clevercare.blogspot.com partner conference in October 2010. Tigerpaw Web: http://www.247365itsupport.co.za competes in the PSA (professional services Fast Facts: Arno has embraced the managed automation) market against ConnectWise and services model to deliver cost saving proactive IT Autotask, among other rivals. support to his SME clients in Sub Saharan Africa. He has grown his managed services practice to J-J-J-J more than 500 PCs in less than two years, previously having run a break/fix business model. Andy Jassy Senior VP, Web Services, Amazon.com K-K-K-K Seattle, WA, USA Web: http://www.amazon.com/aws David Kakish Fast Facts: As Senior VP of Amazon Web President, InhouseCIO Services, Andy leads a business that now Chicago, IL, USA generates roughly $500 million in annual cloud Web: http://www.inhousecio.com revenues. Fast Facts: Under David's leadership, InhouseCIO experienced a four-fold increase in Daniel Jefferies revenue from 2009 to 2010. He's striving to close President, Newmind Group, Inc. the digital divide between large enterprises and Kalamazoo, MI, USA small businesses that often don't have the budget Twitter: http://www.twitter.com/newmindgroup or staff to leverage big business solutions. LinkedIn: http://www.linkedin.com/in/newmind Web: http://www.newmindgroup.com Jon Kalaugher Fast Facts: Daniel has taken Newmind Group, Founder and CEO, Naverisk Inc. from a small regional MSP in 2008 and built Auckland, NZ it into a national competitor in cloud computing Web: http://www.naverisk.com focused managed services. Newmind has Fast Facts: Jon founded an MSP business in assisted over 300 clients in all 50 states and 2002, grew it 50 staff members and sold it in internationally in moving their email and 2009. In June 2009, he launched the Naverisk collaboration systems from legacy servers into software platform, which has already attracted the cloud. He was a guest speaker at the more than 100 MSPs worldwide. exclusive Google I/O 2009 conference.

Lisa Jenkins National Channel Account Manager Xerox Corp. Tampa, FL, USA LinkedIn: http://www.linkedin.com/pub/lisa- jenkins/4/3a6/620

John Kampas solutions for VARs and MSPs. The eFolder President, Digerati Group solution is rebrandable for channel partners. Chicago, IL, USA Twitter: http://www.twitter.com/Digeratigroup John Kilgore Web: http://www.digeratigroup.com Director, Managed Services Fast Facts: John launched an MSP practice in Computer Service Partners, Inc. 2009 that generated $360,000 in revenue, and Raleigh, NC, USA that same business is exceeding expectations for LinkedIn: http://www.linkedin.com/in/johnkilgore 2010. Web: http://www.cspinc.com Fast Facts: John has developed managed Gerard Kane services strategies that deliver gross margins as CEO, MSP Services Network high as 69 percent. He has increased the Omaha, NE, USA company managed services customer base by Web: http://www.mspsn.com 35% in the last year. John also promotes a Fast Facts: Gerard is a channel veteran who positive work-life balance employee culture. acquired MSP Services Network (MSPSN), a well-known Master MSP, in late 2009. Gerard Wayne Kiphart also engages audiences with two well-known VP, Managed Services brands: His daily GSOD 'Gerard’s Song of the Logicalis, Inc. Day' email list and the Channel Happy Hour Bellevue, WA, USA podcast (www.channelhh.com), which he co- Twitter: http://twitter.com/WayneKiphart hosts. LinkedIn: http://www.linkedin.com/in/waynekiphart Web: http://www.us.logicalis.com Zak Karsan Fast Facts: As the leader of the Logicalis Director of Business Development Managed Services practice, Wayne’s team rolled VaultLogix out new processes built on ITIL tools that Danvers, MA, USA increased efficiency, improved service level Web: http://www.vaultlogix.com performance and allowed for quick response to Fast Facts: Zak has been working with a range new market demands, such as the need for of partners on VaultLogix integration deals. One enterprise-class cloud solutions. recent deal involves VaultLogix integrating its online backup software with Nimsoft's remote Peter Klanian monitoring and management software. Senior Manager, SaaS Global Channels, Dell Boston, MA, USA Scott Kaufmann Web: http://www.dell.com Solutions Architect, All Covered Inc. Fast Facts: At a time when many VARs wonder Redwood City, CA, USA how Dell plans to work in managed services, LinkedIn: http://www.linkedin.com/in/scottdkaufmann Klanian continues to work very closely with a Web: http://www.allcovered.com range of MSPs across North America. Fast Facts: In the early days of managed services, Scott was key in developing Do IT Enrique Krajmalnik Smarter's product offering, turning the company CEO, Illumen into what is now known as a Master MSP. In Denver, CO, USA November 2008, Scott moved on to The I.T. Pros Web: http://www.illumen.com as Director of Managed Services, where he Fast Facts: In addition to building an MSP developed an MSPAlliance-certified NOC facility, practice that has tripled in size since 2007, and a 100% remote support service offering Enrique launched Servoyant, a monitoring and model that converted the company’s service management platform that serves the MSP revenue from 20% of total revenue in 2008 to market. 50% in 2009. His efforts played a key factor in the acquisition of The I.T. Pros by All Covered in April 2010.

Kevin Hoffman CEO, eFolder Atlanta, GA, USA Web: http://www.efolder.net Fast Facts: Kevin built one of the best-known providers of online backup and online storage

Rob Kurver a mentor in the vertical. Lorne also sits on the CEO, Voipro International BV Partner Council for Level Platforms. Amsterdam, Netherlands Blog: http://www.white-rabbit.nl Robert Leibholz Twitter: http://www.twitter.com/robkurver Senior VP, Sales and Business Development LinkedIn: http://www.linkedin.com/in/robkurver Intermedia Web: http://www.voipro.com New York, NY, USA Fast Facts: Rob in 2005 co-founded Voipro, a Web: http://www.intermedia.com hosted voice developer and provider in The Fast Facts: Bob has helped Intermedia to attract Netherlands and EMEA. He has doubled the more than 4,000 private label partners for various company's installed base every year, built a SaaS applications, including Hosted Exchange. telco/IT/MSP channel spanning over 50 resellers, He's now driving a partner strategy for a Hosted and can be tracked on the SaaS4Channel PBX effort. website. Chuck Lennon -L-L-L-L- President, TeamLogic IT Mission Viejo, CA, USA Phil LaForge Twitter: http://www.twitter.com/ChuckTeamLogic VP, Nimsoft, a division of CA Technologies LinkedIn: http://www.linkedin.com/in/chucklennon Campbell, CA, USA Web: http://www.teamlogicit.com Web: http://www.nimsoft.com Fast Facts: In five years, Chuck Lennon has Fast Facts: A former MSP for a major solution established TeamLogic IT as a force in the MSP provider, Phil now educates Nimsoft's MSP base, industry with 45 offices servicing thousands of and his sales insights are among the best-read businesses in North America and the UK. Chuck guest blogs on MSPmentor. sits on the Board of Directors of CompTIA.

Brian Laufer Rob Leon VP of Operations VP of Operations, Spam Soap Aspire Technologies, Inc. Costa Mesa, CA, USA Orlando, FL, USA Web: http://www.spamsoap.com Twitter: http://twitter.com/Blaufer Fast Facts: Rob has managed to build Spam LinkedIn: Soap into one of the best-known anti-spam http://www.linkedin.com/profile?viewProfile=&key brands in the managed services market, despite =14565583 fierce competition from major software rivals. Web: http://www.quotewerks.com Fast Facts: Brian has worked closely with the IT John Lewe and MSP Communities to add functionality in President, Aspire Technologies, Inc. QuoteWerks to improve their sales processes. Orlando, FL, USA Brian also was instrumental in influencing the Web: http://www.quotewerks.com ConnectWise and Etilize integrations. Fast Facts: John is the founder, president and lead developer of QuoteWerks, one of the best- Keith Lavelle known quoting tools in the MSP market. Managing Director, Ordyss Brisbane, Queensland, Australia Sheng Liang Web: http://www.ordyss.com Founder and CEO, Cloud.com Fast Facts: According to one key customer, Cupertino, CA, USA "Over the course of the past 10 years I have Blog: http://cloud.com/main/company/blog engaged Keith and his company to provide Twitter: http://twitter.com/shengliang advice and services on various crisis events, LinkedIn: http://www.linkedin.com/in/shengliang projects and outsourcing initiatives. The results Web: http://www.cloud.com have been outstanding." Fast Facts: Sheng is responsible for the vision and overall direction of the company as it Lorne Lavine transforms the way business can harness the Owner/CEO, Dental Technology Consultants power of their own cloud. Sheng has experienced Burbank, CA, USA tremendous success building Cloudstack, Web: http://www.thedigitaldentist.com Cloud.com’s open source infrastructure as a Fast Facts: Lorne started Dental Technology service (IaaS) solution. CloudStack is adding Consultants (DTC), a “one-company revolution” hundreds of developers per day and receiving specializing in the technological and consulting thousands of downloads per week. needs of dental practices. He’s now looked on as

Amy Luby Keith Maune Senior Director, Sales Operations Partner & Director of Solution Delivery SYNNEX Corporation Advanced Network Solutions Greenville, SC, USA Nashville, TN, USA Web: http://www.synnexondemand.com/ Web: http://www.ansolutions.com Fast Facts: Amy founded MSP Services Network Fast Facts: Keith came to work at ANS as a 14- (MSPSN), a master MSP that grew to over 1,200 year-old writing Access programs and has since members in three years. After selling MSPSN in worked his way to being an owner of the 2009, she now assists resellers that work closely company (along with founder Sonny Clark). Keith with Synnex, the specialty distributor. has brought the technical innovation and standards that have helped ANS achieve Fred Luddy consistent 20% year-over-year growth. Keith CEO, Service-now.com continues to innovate, building the ANS cloud Solana Beach, CA, USA environment five years ago and evolving it to Twitter: http://www.twitter.com/fred_luddy today's service delivery and client-facing LinkedIn: http://www.linkedin.com/pub/fred- services. luddy/9/403/30 Web: http://www.service-now.com Jay McBain Fast Facts: Fred started Service-now.com five Director, Small and Medium Business years ago as a SaaS application for enterprise IT Lenovo service management. About three months ago, Morrisville, NC, USA Service-now.com surpassed $50 million in Blog: http://jaymcbain.blogspot.com recurring revenue -- faster than Salesforce.com Twitter: http://www.twitter.com/jmcbain was able to pass the same revenue mark. Today LinkedIn: http://www.linkedin.com/in/jaymcbain the world's largest MSPs (such as Compucom, Web: http://www.lenovopartnernetwork.com Dimension Data, SunGard HE and Getronics), Fast Facts: Jay was instrumental in building leverage Service-now.com’s offerings. Lenovo's worldwide Managed Services presence with key partnerships. He helped to evangelize -M-M-M-M- Lenovo's MSP-centric server -- an industry first -- and his blog entries are widely read across a Tim Maliyil range of IT and media sites. Founder and CEO, AlertBoot Las Vegas, NV, USA Brent McCasland Twitter: http://www.twitter.com/tim_maliyil President/CFO, CalTech LinkedIn: http://www.linkedin.com/in/timmaliyil San Angelo, TX, USA Web: http://www.alertboot.com Web: http://www.caltech.com Fast Facts: Tim recognized the need for an Fast Facts: Brent developed a security program easy-to-use managed encryption solution when (built around N-able endpoint security) that he started AlertBoot. The system now protects doubled his company’s monitoring and MSP more than 100,000 endpoint computers revenues in 2009 and 2010. worldwide. Under Tim's leadership, AlertBoot launched a channel Program in early 2010; it has Todd McKendrick since attracted more than 70 channel partners. Director of Business Development Nimsoft, a division of CA Technologies David Markus Campbell, CA, USA Managing Director, Combo Web: http://www.nimsoft.com Fitzroy, North Victoria, Australia Fast Facts: Todd is one of the very first MSP Blog: http://it-tech-strategy.blogspot.com/ pundits that the MSPmentor team ever met. A Web: http://www.combo.com.au veteran of Do IT Smarter and Dell Managed Fast Facts: David founded Combo in 2002 to Services, McKendrick now works closely with become an MSP. More recently, the company MSPs at Nimsoft. grew from $500,000 in 2006 to $3 million in 2010. Combo is recognized as one of Australia's 100 fastest growing companies. David also writes a weekly article for www.smartcompany.com.au, which many MSPs in Australia encourage their clients to read.

Kent McNall Dave Minns CEO, Quosal Inc. Client Services Manager, Storage Guardian Woodinville, WA, USA Toronto, Canada Twitter: http://www.twitter.com/quosalman Twitter: http://www.twitter.com/storageguardian LinkedIn: http://www.linkedin.com/pub/kent- Web: http://www.storageguardian.com mcnall/2/53/a20 Fast Facts: Dave is helping Storage Guardian to Web: http://www.quosal.com develop an authorized network of VARs that want Fast Facts: Notes one customer, "Kent's team to specialize in pay-as-you-go storage. has assisted our company in providing quick, high quality and real time pricing quotes for our Barry Moniês customers. Quosal also allows us to submit CEO, Computronix electronic orders and link opportunities directly Stamford, CT, USA into ConnectWise." LinkedIn: http://www.linkedin.com/in/barrymonies Web: http://www.computronixUSA.com George Mellor Fast Facts: Barry, one of the founders of CEO, CBE Technologies Computronix in 1997, has been building his MSP East Providence, RI, USA service for over 10 years. Barry was one of 100 Twitter: http://www.twitter.com/cbetechnologies from across the United States invited to attend a LinkedIn: http://www.linkedin.com/in/cbetechnologies Congressional Conference on Private Web: http://www.cbetech.com Technology in Homeland Security, accompanied Fast Facts: George positioned CBE the Governor of Conn. on a Trade Mission to Technologies to be among the first MSPs to work Europe to discuss international technology, and closely with Cisco's managed services partner repeatedly worked with the FBI on Technology program. forensics.

Steve Merkel Eric Montague Director, Solutions CEO, Executech Latisys South Jordan, UT, USA Englewood, CO, USA Web: http://www.executech.com Twitter: http://www.twitter.com/Latisys Fast Facts: Under Eric's leadership, Executech Web: http://www.latisys.com has never lost a client to a competitor since Fast Facts: In Steve's role overseeing pre-sales opening its doors in 2002. Eric has helped grow engineering efforts nationwide, he has Executech's revenue organically by over 200% in spearheaded the introduction of managed the past five years. Executech is recognized as services solutions and products for Latisys one of Utah's fast-growing companies by the customers. Mountain West Capital Network. And Eric is recognized on the vSpring Capital v100, a list of Rene Miller top Utah entrepreneurs who lead emerging Vice President, Ener Systems, LLC technology businesses. Covington, LA, USA Web: http://www.enersystems.com Andrew Moore Fast Facts: In 2009, Rene increased Ener Vice President of Operations Systems' gross revenue by 184.5% over 2008 The IronEdge Group and increased the number of clients serviced by Houston, TX, USA 59.3%. He is personally involved in making sure Blog: http://www.andrewpmoore.com all clients are satisfied. Twitter: http://www.twitter.com/andrewpmo LinkedIn: http://www.linkedin.com/in/andrewpmoore Michael Minnich Web: http://www.ironedgegroup.com CEO, NetGain Fast Facts: Andrew is responsible for the DeGraff, OH, USA development of all processes for MSPs that Web: http://www.netgainis.com utilize PSA and automation software servicing Fast Facts: Michael was recently selected for over 3000 global nodes each. He drove gross Ingram Micro’s elite group of VTN Partners to profitability in a $6 million MSP from 30% to 60% deliver presentations on behalf of Ingram Micro. in less than 12 months. He has also been invited to join Level Platforms’ exclusive Partner Council to help guide the success of Level Platforms MSPs and partners.

Lew Moorman Jeffrey Nelson President, Cloud and Chief Strategy Officer President and CEO, Anexio, Inc. RackSpace Sarasota, FL, USA San Antonio, TX, USA Twitter: http://twitter.com/theitmaestro Web: http://www.rackspace.com LinkedIn: http://www.linkedin.com/pub/jeff- Fast Facts: Lew oversees the Rackspace Cloud nelson/2/754/543 effort, which has emerged as one of the world's Web: http://www.anexio.com best-known cloud brands in 2010. Fast Facts: As one peer put it, "Jeffrey has continued to grow our business while focusing on Bryn Morgan 3 key factors: his employees, passion for the Commercial Manager, Virtual IT Limited managed services industry and most of all the London, UK success of our clients. He is a great leader and Blog: http://www.brynovation.com mentor. He has a passion of no other boss I have Twitter: http://www.twitter.com/brynmorgan worked for." LinkedIn: http://uk.linkedin.com/in/brynmorgan Web: http://www.virtualit.biz -O-O-O-O- Fast Facts: Bryn has been involved with providing managed services to SME companies Kevin O'Brien in the UK for 7 years and has assisted Virtual IT Director, ISV and SaaS Strategy for in building its client base to 3500+ users across Worldwide Alliances 200 companies. Virtual IT was 3rd in the list of Oracle Corp. fastest growing tech companies in the UK for Redwood Shores, CA, USA 2007 and also made this list for 2008, growing Web: http://www.oracle.com/partners over 5000% in the five years up to 2007. Fast Facts: Kevin oversees Oracle's ISV and SaaS strategy, which has quietly allowed Ryan Morris Oracle's databases and applications to emerge Principal Consultant as the default platform for most of the leading Morris Management Partners major SaaS application providers. USA Web: http://www.morrismp.com Gretchen O'Hara Fast Facts: After a successful career at IPED Senior Director, Channel Cloud Strategy (Institute for Partner Education and Microsoft Corp. Development), Morris launched his own Redmond, WA, USA consulting firm to help solutions providers and Web: http://www.microsoft.com channel vendors thrive. Fast Facts: As senior director of Microsoft's channel cloud strategy, Gretchen is helping Rick Murphy thousands of VARs and MSPs to evaluate and Managing Partner, Cogent Growth Partners, LLC embrace Microsoft BPOS (Business Productivity Woodstock, GA, USA Online Suite) and Windows Azure, Microsoft's LinkedIn: http://www.linkedin.com/in/bizdevllc cloud operating environment. Web: http://www.cogentgrowthpartners.com Fast Facts: Rick has helped one MSP more than Tom O’Reilly double in size from $900,000 to over $2.2 million CEO, O'Reilly Data in the past 14 months with his "growth by Copenhagen, Denmark acquisition" strategy. Blog: http://blog.oreillydata.com Twitter: http://www.twitter.com/oreillydata -N-N-N-N- Web: http://www.oreillydata.com Fast Facts: Tom is bringing managed services to Matt Nachtrab Denmark, where the concept is virtually CEO, LabTech Software unknown. He is offering a Denmark-based NOC Toledo, OH, USA and monitoring for VARs and IT consultants. Web: http://www.labtechsoftware.com Although his success has been limited this far, he Fast Facts: Matt has helped grow LabTech, a is a person to watch in the managed services remote monitoring and management (RMM) space in Denmark and the Nordics, according to software provider, more than 1,000 percent in the those in the know. first half of 2010. Matt is also responsible for securing funding from ConnectWise Capital in these challenging economic times.

-P-P-P-P-

Karl Palachuk Bill Piper CEO, KP Enterprises Client Account Manager/Marketing Coordinator Sacramento, CA, USA Claris Networks, LLC Web: http://www.kpenterprises.com Knoxville, TN, USA Fast Facts: Karl is a well-known entrepreneur, Blog: http://www.clarisnetworks.com/blog blogger, author and manage services pundit who Twitter: http://www.twitter.com/billpiper assists small business owners. Web: http://www.clarisnetworks.com Fast Facts: Bill blogs extensively for Claris Michael Pastor Networks at their cloud computing industry blog, President, Alliant Managed Services Cloud9. He educates hundreds of readers each Morristown, NJ, USA week about the basics and nuances of cloud Web: http://www.allianttech.com computing, managed services, and the Fast Facts: Mike joined Alliant Technologies in technology industry at large. May 2009. Since that time, he grew the managed services business by 55%, integrating the PSA Daniel Pletcher platform with NMS and billing systems. He has COO, Alpha Engineering Associates, Inc. also expanded the company's managed services Annapolis, MD, USA offerings from six options to 15. Web: http://www.alphaengr.com Fast Facts: Dan has developed a leading Benjamin Pearce managed service program that has converted President, ACP Technologies 90% of existing break-fix customer base to a Buffalo, NY, USA recurring revenue model. LinkedIn: http://www.linkedin.com/pub/benjamin- pearce/10/b82/bba Howard Podgurski Web: http://www.acp.us.com President, DocuTech Fast Facts: Ben has successfully transitioned Warminster, PA, USA ACP Technologies to a MSP model over the past Web: http://www.docutech.com four years. With clients in Western New York, Fast Facts: As one peer put it, "Howard has Ontario and Ohio, MSP revenue has grown 60% been a partner of Do IT Smarter for many years of company sales. now and has become a mentor to many of our other partners. His devotion to our business Bob Penland model and never-ending quest to simplify and CTO, TruMethods LLC clarify the message has been a tremendous Moorestown, NJ, USA benefit to Do IT Smarter and our partners. He Twitter: http://www.twitter.com/bpenland has even flown across the country to train LinkedIn: http://www.linkedin.com/in/bpenland partners, pro bono." Web: http://www.trumethods.com Fast Facts: Bob is a veteran of the MSP Craig Pollack marketplace, first building service operations for Founder & CEO, FPA Technology Services, Inc. mindSHIFT Technologies, then NOC services at Encino, CA, USA Kaseya. He now teaches over 350 MSPs how to Blog: http://www.fpainc.com/Ourcompany/blog.aspx build a successful IT Service Delivery practice as Twitter: http://www.Twitter.com/craigpollack CTO at TruMethods. LinkedIn: http://www.linkedin.com/In/craigpolack Web: http://www.fpainc.com Gary Pica Fast Facts: Craig has grown the managed President, TruMethods LLC services practice of FPA from 0 to 20% of Moorestown, NJ, USA revenue in approximately 14 months. Web: http://www.trumethods.com Fast Facts: Gary Pica and his TruMethods team offer a combination of rubber-meets-road guidance, success principles and real-world experience to MSPs. Previously, Gary built a well-known MSP that was acquired by mindSHIFT.

David Powell Web: http://www.google.com VP of Managed Services, TekLinks Fast Facts: Jeff is active on the managed Birmingham, AL, USA services trade-show circuit, promoting Google's Twitter: http://www.twitter.com/davidpowellbham SaaS and cloud strategy to MSPs across North LinkedIn: http://www.linkedin.com/pub/david- America. powell/5/2b7/50b Web: http://www.teklinks.com Gary Read Fast Facts: David has worked for three GM, Nimsoft, a division of CA Technologies MSPmentor100 companies (Claris, ETG and Campbell, CA, USA TekLinks). He has helped grow the managed Web: http://www.nimsoft.com services of TekLinks by over 4 times on a run- Fast Facts: As founder of Nimsoft, Gary led the rate basis since he arrived. company's successful sale to CA Technologies in 2010. Gary also led Nimsoft's push beyond Max Pruger traditional on premises monitoring software, Director, East Coast Sales, Kaseya introducing Nimsoft On Demand in early 2010. Arlington, VA, USA LinkedIn: http://www.linkedin.com/in/maxpruger Nicholas Richardson Web: http://www.kaseya.com Director of Business Intelligence Fast Facts: Max was Sales Rookie of the year in Bischer Technologies 1996, Sales Rep of the year in 1997, Sales Rep Clinton Township, MI, USA of the year in 1998 and is the current holder of Web: http://www.bischtech.com/ the 1999 Kaseya Chairman's Cup. Fast Facts: Greg helped create one of the top 100 MSPs in the world, according to the annual -Q-Q-Q-Q- MSPmentor 100 report. Bischer’s success is particularly surprising considering the difficult Chad Quesenberry economic situation across Michigan. Director of Client Services Claris Networks, LLC Jeanmarie Richardson Knoxville, TN, USA President, The Digital Architects, Inc. Blog: http://www.clarisnetworks.com/blog Stevensville, MD, USA LinkedIn: Web: http://www.tdai.net http://www.linkedin.com/in/chadquesenberry Fast Facts: Jeanmarie helped to convert 95% of Web: http://www.clarisnetworks.com her company's clients to managed services, and Fast Facts: Chad has developed the IT support managed services sales are now up 115%. structure at two separate billion-dollar companies. In each case he beat timelines and Mark Richter budget estimates while increasing customer President, iStreet Solutions, LLC satisfaction. He brings these skills to Claris by Roseville, CA, USA overseeing the technical account management Blog: http://www.istreetsolutions.com/blog team that completes all implementations and LinkedIn: http://www.linkedin.com/in/markgrichter provides strategic guidance for clients on a Web: http://www.istreetsolutions.com personalized basis. Fast Facts: Mark helped to pioneer the Managed Services SAP Hosting market. The iStreet -R-R-R-R- solution was certified by SAP Hosting in 2005. The SAS 70-certified company has achieved Rob Rae 100% uptime since the start of operations. Director, Partner Development LPI Level Platforms, Inc. Ottawa, Ontario, Canada Twitter: http://www.twitter.com/levelplatforms Web: http://www.levelplatforms.com Fast Facts: Rob’s primary responsibility at Level Platforms is the success of every one of their partners. He recently produced a twice-per-week webinar that educated more than 7,000 solutions providers over an 18-month period.

Jeff Ragusa Channel Manager, Google Apps, Google Mountain View, CA, USA

Shael Risman Ted Roller CEO, PACE Technical Services Inc. VP, Channel Development, Intronis Richmond Hill, Ontario, Canada Boston, MA, USA Blog: http://keepingupwithpace.blogspot.com/ Web: http://www.intronis.com Twitter: http://twitter.com/pacetechserv Fast Facts: Ted started his own managed Web: http://www.pacetechnical.com services business, Oxford Systems Integration, in Fast Facts: In 2004, Shael and his partner 1992 and was the president and CEO for 14 Michael Sugrue built one of the first MSPs in the years. In 2008 he made the move to itControl Greater Toronto Area that specifically delivered Solutions where he transformed the company turnkey Managed IT Services to Small and Mid- from a newcomer to a well-known channel player. size businesses at an affordable monthly fee. Most recently he joined Intronis as the online With a focus on client relationships, the company backup company's channel chief. has grown from 3 to 18 employees and increased revenues 600% from year one to year five. Dan Rosedahl General Manager, Corporate Technologies LLC David Roberts Fargo, ND, USA Vice President, Ascend Technologies, Inc. Web: http://www.gocorptech.com Loganville, GA, USA Fast Facts: Dan is very active with managed Web: http://www.ascendtechnologies.com services solutions such as Cisco and Level Fast Facts: David Roberts built a company from Platforms, providing direct input to development nothing to a $4 million organization, and is now through beta projects with both companies. focusing his energies on managed services opportunities. Jon Roskill Global Channel Chief, Microsoft Corp. Robin Robins Redmond, WA, USA Founder, Technology Marketing Toolkit Web: http://www.microsoft.com Franklin, TN, USA Fast Facts: Jon was named to run Microsoft's Web: http://www.technologymarketingtoolkit.com worldwide channel program in mid-2010, Fast Facts: Robin is one of the MSP industry's succeeding Allison Watson. Jon recently best-known coaches and marketing pundits. She conceded that he needed to learn about the MSP has helped thousands of solutions providers to market segment, though he says Microsoft's develop marketing campaigns that drive lead SaaS and cloud offerings have attracted more generation and sales. than 15,000 partners.

Alex Rogers Ilene Rosoff President, ARRC Technology/ CharTec Founder and CEO, The Launch Pad Bakersfield, CA, USA Odessa, FL, USA Web: http://www.arrc.com Web: http://www.launchpadonline.com Fast Facts: Alex is credited with creating Fast Facts: Ilene is founder and CEO of The CharTec, an exclusive "beyond HaaS" solution Launch Pad, an award-winning provider of for resellers and MSPs. In his own MSP practice, managed IT support services and data protection Rogers increased annuity-based contract values services. The Launch Pad was named to Inc. from $100,000 to over $4 million in less than two 5000 list of fastest growing companies nationally years. His company has been twice listed on the as well as the Tampa Fast 50 in both 2009 and Inc. 5000 list. In 2010, CharTec attracted 2010. Ilene was a finalist for Tampa Business investment money from ConnectWise Capital. Woman of the Year.

Donnie Roland Marie Rourke CTO, TeksInc.com President Dallas, TX, USA WhiteFox Marketing and Communications Web: http://www.teksinc.com Fullerton, CA, USA Fast Facts: Donnie is a managed security and Twitter: http://www.twitter.com/channelPR anti-virus expert. He has taken infection rates Web: http://www.whitefoxpr.com from about 3 per day down to 1 per week across Fast Facts: As one client put it, "Marie is THE over 1000 endpoints, helping customers to avoid Channel PR Pro and marketing advisor to the thousands of dollars in lost productivity. most successful MSP's and managed services vendors in the industry. She is smart, creative and always knows the best angle to pitch a good story."

Alan Rudolph configuration. Now, he's trying to repeat Severa's Managing Director, Objective Cloud Consulting PSA and SaaS success in North America. Steamboat Springs, CO, USA LinkedIn: http://www.linkedin.com/in/alanrudolph Maurice Saluan Web: http://www.objectivecloud.com VP, Sales and Channel Management Fast Facts: Alan deployed a virtualized private Zenith Infotech Ltd. application cloud that cut service provider costs Warrendale, PA, USA by 40% and increased gross margins by 20%. Blog: http://www.mspmentor.net/author/maurice- saluan/ Scott Ryan Web: http://www.zenithinfotech.com Co-Founder, Architel Fast Facts: Maurice has been part of a Dallas, TX, USA management team that has grown Zenith's Blog: http://architel.com/webblog/ channel to 4,700 partners, while also building Twitter: http://twitter.com/itsupportdallas brand equity for those partners. LinkedIn: http://www.linkedin.com/companies/architel Web: http://www.architel.com Gilles Samoun Fast Facts: Scott co-founded Architel in 2001 to CEO, NTR Global offer flat-fee managed services. The company Barcelona, Spain has been profitable since 2002 and has grown Web: http://www.ntrglobal.com organically and through acquisition ever since. Fast Facts: Gilles is a SaaS expert who has Today, Architel ranks among the largest MSPs in positioned NTRglobal's remote support and IT the North Texas area servicing more than 10,000 automation solutions for the SaaS market. More end-users. than 17,000 organizations now leverage NTRglobal's software. -S-S-S-S- John Samuel Christy Sacco President, Technology Engineers and Architects Director of Operations, HTG Peer Groups Saddle Brook, NJ, USA Harlan, IA, USA Web: http://www.tea-corp.com Web: http://www.htgpeergroups.com Fast Facts: As an IT specialist, John started Fast Facts: Christy empowers MSP leaders to Technology Engineers and Architects in 1998. succeed by building community and delivering Since that time, the company has introduced education in the 250-company HTG Peer monitoring, security, automation, dynamic backup Groups. Christy organizes two annual events with and recovery, disaster recovery services, and over 350 people and coordinates Internet services such as secure email and web communications around PR, newsletters, website hosting, custom application development and and social media. Nearly 86% of members general IT services. scored a "9 or 10 out of 10" or "Highly Likely" when asked if they would recommend the HTG Rory Sanchez Program to a friend or professional associate. CEO, SLPowers West Palm Beach, FL, USA Dave Sagraves Blog: http://www.RorySanchez.com VP, Claris Networks, LLC Web: http://www.SLPowers.com Knoxville, TN, USA Fast Facts: Rory has built a South Florida MSP Blog: http://www.clarisnetworks.com/blog that now with offices in Atlanta, Ga., and Twitter: http://www.twitter.com/dsagraves Norwalk, Conn. The company's sales have LinkedIn: http://www.linkedin.com/pub/dave- doubled since 2007, topping $7 million in 2009. sagraves/2/602/b7b Sanchez is currently President of Tech Data's Web: http://www.clarisnetworks.com TechSelect Advisory Board, a member of the Fast Facts: Claris has grown over 700% in ConnectWise Partner Advisory Board, and in contracted monthly recurring revenue in the last 2007 received an Industry Contribution Award six years as a result of Dave's sales and from CompTIA. leadership efforts.

Ari-Pekka Salovaara CEO, Severa Helsinki, Finland Web: http://www.severa.com Fast Facts: Ari-Pekka built one of Europe's leading providers of PSA software in a SaaS

Peter Sandiford Brett Schechter CEO, LPI Level Platforms, Inc. Director of Sales, Blue Diamond Solutions Ottawa, Ontario, Canada Pine Brook, NJ, USA Twitter: http://www.twitter.com/levelplatforms Web: http://www.bdsmsp.com Web: http://www.levelplatforms.com Fast Facts: As one observer puts it, "Brett has Fast Facts: After building a $1 billion global designed and implemented an alternate systems integration company, Peter started LPI channel/VAR program that has more than Level Platforms to allow service providers to doubled in size since the start of 2010. His deliver advanced IT management to their SMB reciprocal partnership approach has enabled customers. Level Platforms has been ranked by Blue Diamond Solutions and parent company, All Deloitte Fast 50 as the 3rd fastest growing Business Solutions, to increase monthly recurring technology company in Canada in both 2008 and revenues by more than 120% over the course of 2009, winning customers in more than 30 the last 6 months. Brett’s program is truly unique countries. Level Platforms also works closely with in the MSP space." major IT companies like Microsoft, Cisco, Intel and Hewlett-Packard. Mark Scott President & Founder Michael Sappington The Utility Company CEO, gloStream Ottawa, Ontario, Canada Bloomfield Hills, MI, USA Web: http://www.theutilitycompany.com Web: http://www.glostream.com Fast Facts: Mark has built a network of VARs Fast Facts: As CEO of gloStream, Michael is and MSPs that provide virtual IT service and helping VARs and MSPs to move into the support to small and midsize companies. He electronic medical records (EMR) market. previously co-founded N-able, the popular remote monitoring and management software company. Akash Saraf CEO, Zenith Infotech Ltd. Walter Scott Warrendale, PA, USA CEO, GFI Software Web: http://www.zenithinfotech.com Cary, NC, USA Fast Facts: Akash has built Zenith Infotech into Web: http://www.gfi.com one of the best-known providers of RMM (remote Fast Facts: Walter has been leading GFI monitoring and management) software and Software on an acquisition binge, buying up disaster recovery solutions. Now, he's promoting multiple MSP- and SaaS-related software SmartStyle hybrid cloud offerings and companies that work through the channel. MSPmentor has its eye on another move: Akash's commitment to the telepresence market, Scott Scrogin with a solution called Vu Technologies. President, HTG Peer Groups Chief Process Officer Bryan Sarlitt Heartland Technology Solutions Founder & CEO, TechXpress, Inc. Harlan, IA, USA San Luis Obispo, CA, USA Twitter: http://www.twitter.com/HTGmembers LinkedIn: http://www.linkedin.com/in/sarlitt Web: http://www.htgpeergroups.com Web: http://www.techxpress.net Fast Facts: In his role as president of HTG Peer Fast Facts: In 3 years, Bryan has transformed a Groups, Scott has been instrumental in the waning break-fix provider, bleeding tens of recent growth of HTG. He facilitated several of thousands of dollars per quarter, into a the early HTG groups, but now has primary successful MSP organization, earning hundreds responsibility for the day-to-day operations of of thousands of dollars per year. HTG including new member onboarding and management of the HTG group David Schafran facilitators/leaders. Managing Partner Cogent Growth Partners, LLC Bob Seaman New York, NY, USA CIO, Ancero, LLC Web: http://www.CogentGrowthPartners.com Berlin, NJ, USA Fast Facts: David is co-founder of Cogent Web: http://www.ancero.com Growth Partners, a consulting firm that assists Fast Facts: Bob has been the engineering MSPs with mergers, acquisitions and post- architect who has built Ancero into one of the acquisition integration services. He also leads Delaware Valley's largest MSPs with over 250 Transformation Strategies, a consulting firm that customers. helps VARs transform to the MSP model.

Stuart Selbst Michael Simon President, Stuart Selbst Consulting President and CEO, LogMeIn Gilbert, AZ, USA Woburn, MA, USA Blog: http://www.stuartselbst.com/blog Web: http://www.logmein.com Twitter: http://www.twitter.com/stuartselbst Fast Facts: Michael leads one of the most Web: http://www.stuartselbst.com successful publicly held remote management Fast Facts: Stuart is an executive-level business companies in the world. coach for both established and emerging managed IT service providers and IT solution Erick Simpson providers. His coaching, business and MSP- VP & CIO, MSP University related acumen is demonstrated by his clients’ Garden Grove, CA, USA revenue achievements. Some clients have Web: http://www.mspu.us achieved 60% to 300% year-over-year growth Fast Facts: Erick is one of the MSP industry's under his care and advice, according to those best-known educators and pundits, hosting who nominated Selbst for the MSPmentor 250. managed services educational sessions worldwide. MJ Shoer President, Jenaly Technology Group, Inc. Lane Smith Portsmouth, NH, USA CEO & President, Do IT Smarter Blog: http://mjsblog.jenaly.com San Diego, CA, USA Twitter: http://www.twitter.com/mshoer Web: http://www.doitsmarter.com LinkedIn: http://www.linkedin.com/in/mshoer Fast Facts: Lane has been highly influential in Web: http://www.jenaly.com the Managed Services Industry and successfully Fast Facts: MJ is a successful entrepreneur and grew Do IT Smarter into a nationally recognized early adopter of the managed services model and MSPAlliance Accredited Master MSP. He associated tools. His business has realized 20% continues to share his knowledge and expertise year-over-year growth through 2009. He is a and continues coaching other MSPs in the regularly interviewed by various industry news industry to success. organizations, is very active in CompTIA, The ASCII Group and several industry peer groups Dave Sobel like Taylor Business Group Business CEO, Evolvetech Improvement Groups. Also, MJ is a co-founder Fairfax, VA, USA and co-leader of the first and largest Blog: http://www.evolvetech.com/author/dave/ ConnectWise User Group, the Nor'Easters. Twitter: http://www.twitter.com/djdaveet LinkedIn: http://www.linkedin.com/in/davesobel George Sierchio Web: http://www.evoltech.com Consultant's Coach Fast Facts: Dave's business grew 25% in 2009. Action Business Partners, Inc. As well as being a leading figure in the SMB IT NJ, USA community, Dave helped launch the first HTG Blog: http://www.georgesierchio.com group outside of North America, HTG 11 in the Web: http://www.consultantscoach.com UK, and now facilitates that group. Dave was a Fast Facts: George wrote "Build Your Own speaker at various events worldwide, including Business, Don't Be Your Own Boss." As one of the 2010 Microsoft Worldwide Partner his coaching clients put it, "His coaching is Conference and is considered an Industry expert helping me establish my MSP business with in the field of SMB virtualization. actual profits. In the first few months, my business has grown over 80% and my profit has increased over 60%."

Ben Silliman CEO, Altuscio Networks Woodstock, GA, USA Web: http://www.altuscio.com Fast Facts: Ben has dramatically grown his MSP company from only $850,000 in fiscal '08 to a run rate of $2.5 million as of today, with consistent net profit well over 35%. As one peer put it, "he should be recognized as a true force in the industry, though he is too reserved to admit it."

Arlin Sorensen Johan Strömquist Founder and CEO, Heartland Technologies & CEO, Further AB HTG Peer Groups Sollentuna, Sweden Harlan, IA, USA Blog: http://www.msbf.se Blog: http://peerpower.blogspot.com/ Web: http://www.further.se Twitter: http://www.twitter.com/asorensen Fast Facts: Johan introduced Managed Services Web: http://www.htgmembers.com/ to small and medium business in the Fast Facts: Arlin founded Heartland Scandinavian market and is working consciously Technologies in 1982 and has grown that to raise awareness of novel business models business through acquisitions and an ongoing through the introduction of the Swedish Managed evolution to a managed service provider. The Service Business Forum. company now has six locations in five states and over 75 employees. Meanwhile, Arlin founded Dan Sturgill HTG Peer Groups in 2000 to become a vibrant President, Live Virtual Help Desk community of IT solution providers, fostering Victoria, British Columbia, Canada business as well as personal growth. HTG now Web: http://livevhd.com spans 240 member companies throughout the Fast Facts: Dan has built LiveVHD into a fast- U.S., Australia, Canada and the United Kingdom. growing provider of Help Desk and NOC (network operations center) services to VARs and MSPs. Jeff Spagnola As one partner said, "Our firm has been able to VP of Sales, Managed/Cloud Services save over $3000 a month because of the Cisco Systems Inc. services his company provides for us." San Jose, CA, USA Web: http://www.cisco.com -T-T-T-T- Fast Facts: With an assist from Jeff, Cisco has successfully positioned its telepresence, video Jeff Tam and unified computing solutions for major service Director of Service Operations, Do IT Smarter providers worldwide. San Diego, CA, USA Web: http://www.doitsmarter.com Alex Stoev Fast Facts: Jeff joined Do IT Smarter as a junior- Chief Technology Officer, Nine Technology level technician and was the company’s first help Middleboro, MA, USA desk analyst. Over the past 6 years he has grown Blog: http://ninetechnology.com/blog both technically and professionally and now holds Web: http://ninetechnology.com the Director of Service position in charge of all Fast Facts: Alex designed and built an online NOC and Help Desk services. With his guidance backup mechanism that offers faster upload Do IT Smarter continues to be one of the top speeds and an intuitive interface. His system has Master MSPs in the country, his peers say. recorded restore speeds 10x that of some rival providers, and his "Powered by Nine" system is Todd Thibodeaux available exclusively to MSPs, the company President, CompTIA claims. Oakbrook Terrace, IL, USA Web: http://www.comptia.org Edward Stringfellow Fast Facts: Todd has overseen a gutsy CEO / President transformation at CompTIA, an industry Stringfellow Technology Group, Inc. association that has been pushing deeper into Nashville, TN, USA managed services, cloud computing and open LinkedIn: http://www.linkedin.com/in/estringfellow source education for VARs and MSPs. Web: http://www.stringfellow.com Fast Facts: Edward runs a successful pure-play MSP with revenue growth of over 30% yearly, 70% recurring revenue, and 60%+ gross margin. This year he spoke at several Level Platform road show events about how to run a profitable MSP.

Jason Tierney Fast Facts: Richard started researching VP, Corporate Network Services, Inc. managed services two years ago. Today, Richard Poolesville, MD, USA has successfully implemented MSP tools such as Blog: http://www.cornetser.com/blog Kaseya and Tigerpaw Software with integration Twitter: http://www.twitter.com/JT9175 to accounting applications, while generating LinkedIn: http://www.linkedin.com/in/jasontierney $40,000 in monthly managed services revenues. Web: http://www.cornetser.com Fast Facts: Jason continues to lead the very Richard Tubb profitable and regarded PROSuite program at Director, Jamescash.co.uk CNS (listed on the MSPmentor 100). This year Dudley, UK he has helped to launch a small business Twitter: http://www.twitter.com/tubblog consulting blog as well as a new lead generating LinkedIn: http://www.linkedin.com/in/richardtubb web site. Also, Jason has launched a managed Web: http://www.jamescash.co.uk database service where development customers Fast Facts: In 2009, Richard’s business, Netlink can access help desk support and receive offsite IT, entered into a merger with JamesCash.co.uk, backups for a nominal recurring fee. creating a business that has grown by an additional 3 members of staff, and climbed to in Vince Tinnirello excess of £500k turnover by the end of FY10. CEO, Anchor Network Solutions Richard helped to found HTG 11, the first HTG Lone Tree, CO, USA peer group outside of North America. Blog: http://anchorns.blogspot.com/ Twitter: http://www.twitter.com/vtinnirello Ronny Tunfjord LinkedIn: http://www.linkedin.com/in/vincetinnirello IT Automation Expert, Upstream Web: http://www.anchornetworksolutions.com Stockholm, Sweden Fast Facts: Vince built an MSP practice from the Web: http://www.upstream.se ground up in the Denver Metro Area, starting with Fast Facts: Ronny started his own MSP shop revenues of $30,000 in 2002 and taking it to over back in 2001 and evolved the business until he $1 million by 2009. Anchor's focus has been on was drafted to Upstream as a senior pre-sale providing "Marriott and Hyatt" like service to their technology expert. Today, Ronny works both as clients while delivering big business technology technical expert, educator and community builder on a small business budget, peers say. for MSPs in Scandinavia.

Paul Tomlinson -V-V-V-V- Managing Director, Mirus IT Solutions Milton Keynes, Buckinghamshire, UK Joseph Vaccone Web: http://www.mirus-it.com President, Excel Micro, Inc. Fast Facts: Paul has built a managed services Folsom, PA, USA business in the United Kingdom. From its Web: http://www.excelmicro.com nominal start in 2002, the company's turn over is Fast Facts: Joe and Excel Micro have become £5million+ in 2010. the Premier SaaS Distributor handling over 3,000 resellers worldwide. Excel Micro is the largest Ken Totura Google/Postini Distributor and total user count Chief Channel Officer has grown from 300,000 to 700,000 within the Awareness Technologies, Inc. past 2 years. Marina Del Rey, CA, USA Web: http://www.awarenesstechnologies.com Jim Van Fast Facts: Ken built MX Logic's PartnerFocus Partner, Logicomm program, which recruited over 2000 partners and Providence, RI, USA generated over 75% of MX Logic's revenue prior Blog: http://www.blogicomm.com to McAfee acquiring MX Logic. In less than three Twitter: http://www.twitter.com/Logicomminc months with Awareness Technologies, Ken Web: http://www.Logicomm-inc.com Totura has established the role of Chief Channel Fast Facts: Jim has been at the front of the pack Officer, launched a new partner program, and in innovating support for mobile users. He is an signed with a major distributor of cloud services. MSPAlliance board member, and as one employee put it, "he's also a great boss." Richard Trivedi President, CadreNET, Inc. Staten Island, NY, USA Web: http://www.cadrenet.net

Phil Van Etten -W-W-W-W- CEO, Azaleos Corp. Seattle, WA, USA Ted Warner Web: http://www.azaleos.com President, Connecting Point Fast Facts: Since taking over as CEO in 2006, Greeley, CO, USA Phil has established Azaleos as the leading Web: http://www.cpgreeley.com provider of private cloud and on-premise Fast Facts: Ted has built a rich MSP practice managed services for Microsoft Exchange, from scratch. Currently, Connecting Point SharePoint, Active Directory, Office supports over 100 companies and generates Communications Server, and Blackberry $1.8 million in managed service revenue Enterprise Server. He has grown the Azaleos annually. customer base by 50% and sales by 135% over the past year, and broadened the company’s Randy Wear focus from its mid-market base into the enterprise President, Decision Systems Plus Inc segment with new customers including CDC, Des Plaines, IL, USA Mitsui and Nintendo. Phil has negotiated OEM Web: http://www.dspi.com partnerships with IBM and Verizon Business, Fast Facts: Randy wrote the book "Stress Free which now resell Azaleos services, and Technology Support," one of the most widely established the company as an official reseller of read publications for aspiring service providers EMC and NetApp storage devices. He has and solutions providers. expanded Azaleos’ footprint internationally with an office in the UK and a customer base that Alex Webb spans five continents. CEO, SSI Solutions Edmonton, AB, Canada Raju Vegasna Blog: http://http://ssi-solutions.blogspot.com/ Chief Evangelist, Zoho Twitter: http://www.twitter.com/SSI_Solutions Pleasanton, CA, USA LinkedIn: http://ca.linkedin.com/pub/alex- Web: http://www.zoho.com webb/9/46a/3 Fast Facts: When it comes to competing against Web: http://www.ssi-solutions.com Google Apps and Microsoft's SaaS strategy, Fast Facts: Since the initial launch of SSI's nobody plays the game better than Raju. His late- Hardware as a Service (HaaS) program in 2001, night memos to journalists and bloggers keep SSI Solutions has experienced an average Zoho in the headlines, and have helped the growth rate of 24% per year. The HaaS program company to promote its SaaS strategy very continues to grow and has a client retention rate effectively vs. larger giants. of 95%. SSI has completed two successful acquisitions in Calgary, Alberta in the past four Sekar Vembu years and plans to expand to four locations in the CEO, Vembu Technologies Inc. next year. Velachery, Chennai, India Web: http://www.vembu.com Dan Wensley Fast Facts: Sekar is a serial entrepreneur, Vice President Partner Development launching multiple software companies over the LPI Level Platforms, Inc. past 14 years. His latest business, Vembu, is a Ottawa, Ontario, Canada fast-growing backup software provider that works Twitter: http://www.twitter.com/levelplatforms closely with MSPs worldwide. Web: http://www.levelplatforms.com Fast Facts: Dan has been pivotal for the level of Bob Vogel awareness and interest created in the Channel CMO, Autotask Corp. for managed services. Dan’s strategic guidance East Greenbush, NY, USA has helped establish Level Platforms as an Twitter: http://www.twitter.com/autotask industry leader; ranking by Deloitte Fast 50 as Web: http://www.autotask.com the 3rd fastest growing technology company in Fast Facts: Bob, as one peer put it, "is an ace at Canada in both 2008 and 2009 and continuous the art of direct marketing; he has built one of the ranking as a VARBusiness 5 Star Partner industry's most successful demand generation Program winner. systems for Autotask, which has served to double the company's growth run rate over the last couple of years."

Jamison West Dan Wilson CEO, JWCS President/CEO Seattle, WA, USA Waypoint Solutions Group Web: http://www.jwcs.com Charlotte, NC, USA Fast Facts: Jamison has built an organization in Twitter: http://www.twitter.com/waypointsg the Seattle area that has grown exponentially Web: http://www.waypointsg.com over the last few years. He is a leader on Fast Facts: Dan has built his MSP from four to developing metrics to measure the effectiveness 138 clients in three years with growth rates of product delivery, and has developed a unique exceeding 35% each year. He also serves on and effective method of compensation for his the MSPAlliance board of directors and has been technicians. recognized as a Top 50 Entrepreneur in North Carolina. Craig West VP of Channels, NetSuite Phil Worms San Mateo, CA, USA Director of Marketing, iomart Hosting Ltd Web: http://www.netsite.com Glasgow, Strathclyde, UK Fast Facts: During the NetSuite partner Blog: http://philworms.sys-con.com/ conference, Craig declared 2010 to be the year Twitter: http://www.twitter.com/iomarthosting of the channel in the cloud, urging NetSuite SaaS Web: http://www.iomarthosting.com partners to migrate Microsoft Dynamics CRM and Fast Facts: Phil has successfully created a Great Plains users to NetSuite. In mid-2010, major UK managed and cloud hosting brand NetSuite delivered record company revenues – within 18 months. His blog was nominated UK increasingly driven by SaaS partners. Technology blog of the year in 2009.

John Whittaker -Y-Y-Y-Y- President, AlertSource, Inc. Mission Viejo, CA, USA Pavan Kumar Yogender Blog: http://blog.alertsource.com Lead Infra Services, Smart IMS Inc. Twitter: http://www.twitter.com/alertsource Plainsboro, NJ, USA LinkedIn: http://www.linkedin.com/in/johnwhittaker Web: http://www.smartims.com Web: http://www.alertsource.com Fast Facts: Paven Kumar positioned his Fast Facts: John is a domain expert in company to be recognized as one of North developing world-class managed services America's fastest-growing organizations, businesses. He founded one of the earliest according to Inc. magazine. MSSP's ZONEOFTRUST in 1997, merged it with Guardent, and the combined entity was acquired by Verisign. Additionally, he has worked with past top MSPs including KnowledgeCentrix, Inc. in both consultative and executive roles.

Conclusions

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