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The Infrastructure of Coordination The Infrastructure of Coordination www.ctaa.org CONTENTS 1 How to Use DIGITAL------------------ In our transition from print to electronic media, our aim is provide the same in-depth and unique content that is the hallmark of Community Transportation Magazine, with added tools, resources and benefits made possible by digital publishing. Here’s how some of those tools and elements work together to help you navigate DigitalCT: The Navigation Bar At the bottom of each page of DigitalCT is a handy display of options that aid you in moving through the magazine. From left to right: A convenient link to the Community Transportation Association of America webpage – www.ctaa.org transports you directly to the premier web location for the most updated and in-depth set of resources available on community and public transportation; Our CONTENTS button returns you to our dynamic and easy-to-use Table of Contents page, where you can select your next feature article or department to explore; The PREVIOUS PAGE button – and corresponding arrow – sends you back to the page before the current one; Identify your current page location with our PAGE NUMBER display; And, like the PREVIOUS button and arrow, our NEXT PAGE and arrow move you to the next page in order. Table of Contents The single most useful aspect of DigitalCT is our integrated and clickable Table of Contents page. Here, everything is a hyperlink to wisk you away to your desired page or article. Any page number, line of text or picture is active to make your navigation easier. And, if you accidentally select the wrong page, just use the CONTENTS button at the bottom to send you back home. Click Away! A digital publication isn’t of much value if it doesn’t speed you along to the unparalleled collection of resources available on the web. So, we’ve provided in-text links – highlighted in gold boxes – to any relevant organization, program or piece of information that might be informative and useful to you as you’re reading. So, feel free to treat any gold text box, logo, photo, etc., as a convenient gateway to additional information. Sights and Sounds One of the most exciting elements of a digital publication is the opportunity to point to video, audio, Powerpoint presentations and other interactive elements to enhance the more customary words and graphics. So, we’ve included a set of relevant connections to videos, sound clips and presentation files that would have never been possible in a printed magazine. www.ctaa.org CONTENTS 2 CONTENTS FEATURES Publisher 14 Building Foundations for Mobility: It is becoming increasingly apparent that the partnerships and Dale J. Marsico, CCTM innovative approaches engendered by coordination are taking the form of facilities and spaces — transformed places — where mobility options unite. Editor-in-Chief Scott Bogren Guest Editor Implementing a Broad Set of Coordinated Options: Our second focus area presents best Chris Zeilinger 28 practices in coordination – from brokered service provision across Massachusetts, statewide intelligent transportation systems in rural environments, customer-driven approaches in California Editor and new capital infrastructure in the Cape Cod region of Massachusetts. Rich Sampson Contributors New Coordination Practices: As Eileen Boswell | Dave Brook | Dr. Pamela Brown our third focus area demonstrates, a growing cadre of dynamic Himanshu Bhatnagar |Jon Burkhardt | Rex Clark 42 new concepts and strategies are available to communities in their quest to provide better mobility Thomas Coogan | Charles H. Dickson | Bruno Fisher while responsibly managing their resources. Anthony Frederick | Jane Hardin | Lawrence J. Harman | Carolyn Jeskey | Jan Kaus | Patrick K. Rogers | Steven Van Beek, Ph.D Circulation Building Upon Traditional Coordination Models: This final focus area examines the award-winning Please direct all circulation questions to [email protected] 51 work of Ride Connection in Portland, Ore., offers a roundtable discussion among participants in CTAA-sponsored Coordination Institutes and provides a research-oriented article on measuring the Finance effectiveness of mobility coordination strategies. Don Browner Editorial Offices DEPARTMENTS 1341 G Street, NW - 10th Floor Washington, DC 20005 Email: [email protected] How to Use Digital CT Coordinating Transportation 60 Transit Notes Web: www.ctaa.org/ct 2 9 Can Keep Families Healthy Coordination Bookshelf Advertising Sales 63 Bill Shoemaker, A.H.I. 5 From the Editor-in-Chief 11 An Evolving Path to Mobility 118 Church Street, P.O. Box 519 Management About Us/ Selbyville, DE 19975 65 The Insurance Store Phone: 302.436.4375 Fax: 302.436.911 From the Guest Editor The Commentary DigitalCT Inbox Email: [email protected] 7 13 66 www.ctaa.org CONTENTS 3 Riding in Style SII SENATOR Get onboard a Senator, Senator SII, Candidate, or Candidate SII and discover engineering SII CANDIDATE excellence, style and quality. • Manufacture 32 models of transit, paratransit and tour buses • Passenger capacities from 7 up to 39 with various wheelchair placements SENATOR 2592 East Kercher Road Goshen, IN 46528 574-642-4730 • 877-258-1391 www.STARTRANSBUS.com CANDIDATE ,QWHJUDWHG0DQDJHPHQW6\VWHPV*URXS www.ctaa.org CONTENTS 4 From the Editor-in-Chief Our Fresh Look at Coordination In keeping with the innovative and exciting spirit of our new digital publication, click anywhere on the above image to view Editor-in-Chief Scott Bogren’s video editor’s note. www.ctaa.org CONTENTS 5 Over 175 CTAA member agencies leverage our solutions to run their operations. Let us show you why. Software™ 888.840.8791 routematch.com www.ctaa.org CONTENTS 6 From Our Guest Editor I’m pleased to in- ordinated transportation services are provided At least as important as our technology troduce this edition in ways that might have been inconceivable in media, though, are the aspects of the personal of DigitalCT. When years past, such as through car-sharing, and touch we offer to help you with coordination you read the articles ways in which coordination between transpor- issues. The NRC has a corps of 10 experienced in this edition, you’ll tation and its partners is reflected in how we professionals dedicated to helping you: our see it’s all about how plan and design our communities, such as is United We Ride Coordination Ambassadors. we coordinate trans- seen in the newest trends of transit-oriented They’re only a phone call or email away, and portation with the development and the deployment of “complete are happy to help you address your challenges rest of what goes on streets.” and opportunities. You can find out more about in our communities: what our Ambassadors are doing by reading infrastructure, plan- Throughout all these stories, there is a their blogs on the NRC website. ning, service delivery pervasive theme: transportation, especially and, most of all, the aspects of transportation we encounter As I encourage you to delve into this edition with seeing that people can get to the places through DigitalCT, is about the people in our of DigitalCT, I want to leave you with a single they need to go. As you may know, I’m the communities, and how their lives are ennobled word: partnership. Coordination, in all the ways Director of the National Resource Center for and empowered. Whether you see this point in we’re presenting it here, is all about partner- Human Service Transportation Coordination, our magazine’s articles, or venture forth on the ships. We are committed to helping you realize or NRC. This is a cooperative venture between streets of America to hear it yourself, what peo- the partnerships that will build success in your the Community Transportation Association and ple want is seamlessness, convenience, safety community, and are committed to doing our the Federal Transit Administration. and affordability as they get about in their lives. part in being your partner as you move forward. How do we do that? Through coordination. On the NRC website – www.NRCtranspor- tation.org – we make the statement, “Coor- When you’re done with this edition of our dination between transportation and human magazine, please realize there are more re- services: good practice, good policy.” That same sources you can use as you seek to improve Acknowledgement sentiment is reflected throughout this edition coordination and quality of transportation of DigitalCT. In these stories, you’ll see that services in your community. As I mentioned This special issue of DigitalCT was produced in con- junction with the National Resource Center for Human coordination takes on many forms and topics. above, I direct a federally funded center that’s all about coordination. Our website is chock- Service Transportation Coordination (NRC). The NRC is We talk about the physical infrastructure of a project of the Community Transportation Association of coordination, such as through passenger facili- full of topical information and resources, where America conducted under a cooperative agreement with ties, maintenance facilities and other aspects of we’re adding new content every day. If websites the Federal Transit Administration. The opinions and the built environment. We explore best prac- are too old-fashioned for you, we’re out there views expressed herein are those of the authors and do not necessarily reflect those of the Federal Transit Administra- tices in technology and communications, areas in social media, such as through following @ NRCtrans on Twitter, or through our blogs – tion or the United States Department of Transportation. in which rapid transformation is yielding new The NRC thanks the project steering committee for advice possibilities and new experiences to the world NRC Capitol Clips, The Express Stop, and NRC and guidance during the production of this magazine. of coordinating transportation with its partners. Technical Assistance News. More information on the NRC may be found at www. We feature a number of examples in which co- nrctransportation.org.
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