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2017-18 Leisure Club Membership FREQUENTLY ASKED QUESTIONS 1. Can I Access These Clubs with My Regular Platinum Card?

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2017-18 Leisure Club Membership FREQUENTLY ASKED QUESTIONS 1. Can I Access These Clubs with My Regular Platinum Card? 2017-18 Leisure Club Membership FREQUENTLY ASKED QUESTIONS 1. Can I access these clubs with my regular Platinum card? No. You are required to purchase a leisure club membership and replace your existing Platinum card with the Platinum Premium Club Membership card or Platinum Club Membership card. 2. What is the difference between the Platinum Premium Club Membership card and the Platinum Club Membership card? The different cards allow access to different leisure and beach clubs. 3. Which clubs can be accessed with a Premium card? The Premium card permits access to the following leisure club facilities from 1st April 2017 to 31st March 2018. Family access available: Dubai Polo & Equestrian Club, Grand Hyatt Dubai, Le Meridien Dubai (Garhoud), Le Meridien Mina Seyahi, Le Royal Meridien, Park Hyatt Dubai, Sheraton Jumeirah Beach Resort, Sheraton Sharjah, Sofitel the Palm Dubai, The Ritz-Carlton, Dubai (JBR The Walk), The Westin Dubai Al Habtoor City, Wafi Pharaohs Club, Jumeirah Beach Hotel and Madinat Jumeirah. Individual access only: Body & Soul (Ajman, Dubai and Sharjah), Fitness First (Al Barsha, BurJuman Centre, Business Bay, City Centre Deira, City Centre Mirdif, Dubai Festival City, Dubai Motor City, Golden Mile Palm Jumeirah, Green Community, Ibn Battuta Mall, Oasis Centre and Safeer Mall Sharjah), JW Marriott Marquis, Nikki Beach Resort & Spa, The Address Boulevard Dubai and The Aviation Club. 4. Which clubs can be accessed with a Club card? The Club card permits access to the following leisure club facilities from 1st April 2017 to 31st March 2018. Family access available: Dubai Polo & Equestrian Club, Grand Hyatt Dubai, Le Meridien Dubai (Garhoud), Le Meridien Mina Seyahi, Le Royal Meridien, Park Hyatt Dubai, Sheraton Jumeirah Beach Resort, Sheraton Sharjah, Sofitel the Palm Dubai, The Ritz-Carlton, Dubai (JBR The Walk), The Westin Dubai Al Habtoor City and Wafi Pharaohs Club. Individual access only: Body & Soul (Ajman, Dubai and Sharjah), Fitness First (Al Barsha, BurJuman Centre, Business Bay, City Centre Deira, City Centre Mirdif, Dubai Festival City, Dubai Motor City, Golden Mile Palm Jumeirah, Green Community, Ibn Battuta Mall, Oasis Centre and Safeer Mall Sharjah), JW Marriott Marquis, Nikki Beach Resort & Spa, The Address Boulevard Dubai and The Aviation Club. 5. How can these clubs be accessed with the Premium or Club card? A valid Premium or Club card must be presented to access the premises. Each participating club has their own rules to be followed to access their premises. 6. What does “individual access” mean? Individual access means ONLY the Premium or Club cardholder can use the participating clubs’ facilities. Partners, spouses and children may not use these facilities. 7. What does “family access” mean? Family access means the Premium or Club cardholder can use the participating clubs’ facilities with their declared partner/spouse and children, where applicable. 8. Is there a limit to the number and age of children who can access the clubs with me? Yes. The number and maximum age of children who can access with you will vary, depending on each participating club’s terms and conditions. 9. Can facilities at participating clubs that allow “family access” be used by an individual Premium or Club cardholder? Yes. A Premium or Club cardholder may use facilities at participating clubs without necessarily having a partner/spouse/child with them. 10. Can I purchase Premium or Club Membership without being a Platinum card member? No. You must be a valid Platinum card member to be eligible to purchase Premium or Club Membership. 11. Who are eligible to apply for Premium or Club Membership? Primary cardholder may purchase PREMIUM may purchase CLUB Membership for Membership for Self and/or Married Spouse, who is a up to 2 children of age 16 and above, who are Platinum dependants Grade 9 or Platinum dependant Only if Premium Membership is above Self only purchased for self and/or spouse Non- (you may declare a partner For individual access only Married of the opposite sex to access “family” clubs with you) Self and/or Spouse, who is a Platinum dependant Married Not applicable up to 2 children of age 16 and above, who are Platinum dependants Grade 4-8 only if Club Membership is purchased for self and/or spouse for individual access only Non- Not applicable Married Self (you may declare a partner of the opposite sex to access “family” clubs with you) 12. I’m a retiree / temporary staff. Am I eligible for Premium or Club Membership? No. Currently this benefit is not extended to you. But you may continue to enjoy the benefits of your regular Emirates Platinum Card. 13. I’m a Platinum member from an Emirates Group associated company. Am I eligible for Premium or Club Membership? Please contact your HR and copy [email protected]. 14. Do I need to purchase for my spouse and/or child(ren) their own Premium/Club Membership so they can also access the participating clubs? It is not mandatory. It is optional for you to purchase separate Premium/Club Memberships for your spouse and/or child(ren) of age 16 or above, so they can access participating clubs on their own, without you being present. 15. If I don’t purchase separate Premium/Club Memberships for my spouse/child(ren), can they still access the participating clubs? Your spouse and/or child(ren) below 16 years old may access clubs that allow family access, provided: they are listed with Active status on HRDirect at the time of payment you, the Premium or Club cardholder, are present during the time of visit 16. What if I purchase a Premium/Club Membership for my spouse, but not for myself? Your spouse may access clubs that allow individual or family access, without you being present. You and/or your child(ren) below 16 years old may access clubs that allow family access, provided: Your child(ren) are listed with Active status on HRDirect at the time of payment Your spouse, who is the Premium or Club cardholder, is present during the time of visit. 17. Can I purchase Premium or Club membership for my spouse, who is not a Platinum member? No. You must first apply for a dependant Platinum card for your spouse. S/he must be listed with Active status in HRDirect. To apply: a) Go to HRDirect > Profile > Contact Details. Next to your spouse’s name, click on the icon under the Phone Number column. Enter your spouse’s Mobile and Private Email Address. Click Save. b) Go to HRDirect > Applications > Emirates Platinum Card > Dependant Card. Next to your spouse’s name, assign the Dependent Order and tick the Select box. Then click Submit. c) At least one working day from your system request, bring a passport-sized photo of your spouse to the EGHQ ESC Platinum Card counter to get his/her card printed. 18. Can I purchase Club membership for my child, who is not a Platinum member? No. You must first apply for a dependant Platinum card for your child. S/he must be of age 16 or above and listed with Active status in HRDirect. To apply: a) Go to HRDirect > Profile > Contact Details. Next to your child’s name, click on the icon under the Phone Number column. Enter your spouse’s Mobile and Private Email Address. Click Save. b) Go to HRDirect > Applications > Emirates Platinum Card > Dependant Card. Next to your spouse’s name, assign the Dependent Order and tick the Select box. Then click Submit. c) At least one working day from your system request, bring a passport-sized photo of your spouse to the EGHQ ESC Platinum Card counter to get his/her card printed. 19. As a primary cardholder in grade 9 or above, can I purchase Premium Membership for another dependant, instead of my spouse? No. You may only purchase Premium Membership for yourself and/or your spouse. Your other dependants are not eligible for Premium Membership. 20. As a primary cardholder in grade 9 or above, can I purchase for my spouse Club Membership, instead of Premium Membership? No. You can purchase only Premium Membership for your spouse. 21. Can I purchase a Club Membership for another dependant, instead of or apart from my spouse/child(ren)? No. As a primary cardholder in grade 4 to 8, you may only purchase Club Membership for yourself and/or your spouse and/or up to 2 of your children of age 16 or above. As a primary cardholder in grade 9 or above, you may only purchase Club Membership for up to 2 of your children of age 16 or above. 22. Can I purchase Club Membership for my child(ren) of age 16 or above, without me or my spouse purchasing a Premium or Club Membership? No. You and/or your spouse must first purchase Premium or Club Membership, whichever is applicable, as per your grade. 23. I’ve purchased for my spouse a Premium/Club Membership, can s/he access the participating clubs without me? Yes. Even without you present, when your spouse gives their own valid Premium or Club card, s/he can access any of the participating clubs, subject to availability on the day of visit. 24. I’ve purchased Club Membership for my child(ren) of age 16 or above, can s/he access the participating clubs without me or my spouse? Yes. Even without you or your spouse present, when your child(ren) give their own valid Club card, s/he can access any of the applicable clubs ONLY as an individual, subject to availability on the day of visit. 25. I’ve purchased Club Membership for my child(ren) of age 16 or above, can s/he take their own declared partner/spouse/child(ren) to clubs that allow family access? No.
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