CONWAY CORPORATION

ConnectedWINTER 2015 • VOLUME TWENTY-SIX NUMBER 1

Data center nearing completion

INSIDE 2 UCA Lewis Science Center Donation 3 Board of Directors Nominations 3 Cable Privacy Notice 3 New Network 4 Energy Audits 5 TVeverywhere 6 myConwayCorp app

Conway Corporation’s “Our current facility is technical equipment and can 5,700 square-foot data center 800 square feet and was built support 750 kilowatts (kW) is expected to be completed in the 1960s as a service of critical load. in March. garage,” Chief Executive With a fully redundant en- IN EVERY ISSUE Construction began in Officer Richard Arnold said. vironmental control system, 2 Works In Progress February 2014 on the facil- “It has been used since the along with dual alternate ity located on the Prairie launch of cable service in power sources, equipment is 5 Thoughts on Paper Street campus in downtown the 1980s to house our cable better protected and backups EDITOR CEO Crystal Kemp Richard Arnold Conway. The center will service equipment.” are in place in case of a fail-

This newsletter is published quarterly by Conway serve as the master facility “As technology continues ure in one of those systems. Corporation, operators of the city-owned electric, electronic and water systems. Conway Corpora- receiving television signals for to change and advance, we The building is FEMA tion is a not-for-profit organization dedicated processing and distribution needed a facility that would rated and built to withstand to exceeding our customers’ expectations in producing and delivering safe, affordable, over the cable system, and allow us to continue to keep winds up to 250 miles per reliable, innovative and environmentally-sound utility and telecommunications service while will support the equipment pace with those advances and hour. enhancing the quality of life in our community. necessary to deliver digital to protect the equipment Conway Corporation tech- Customer comments are welcome. Conway Corporation Newsletter video, Internet and tele- used to provide the vital ser- nology staff anticipate it will P.O. Box 99 – Conway, AR 72033 phone services for Conway vices to our customers.” take nine to twelve months conwaycorp.com – 501.450.6000 Follow us on: Corporation residential and The expanded facility will to move the current opera- Facebook: facebook.com/ConwayCorp Twitter: twitter.com/ConwayCorp business products. include sixty-four racks of tion to the new facility. see Data center, page 6 Conway Corporation pledges gift to UCA Lewis Science Center renovation Conway Corporation had thirty-four projects Conway Corporation’s facilities for our students. It is Board of Directors recently another manifestation of why under construction in January. Below is a list approved and pledged $3 Conway Corporation was of the eleven major projects: million to the University founded and continues the of Central for the strong tradition of its sup- • Circuit D104 Rebuild, Donaghey Substation to construction and renovation port to higher education in Dave Ward Drive – Electric of the Lewis Science Center. Conway.” “Conway Corporation has The gift will be paid out at • Conway Corporation Data Center,1308 Deer at its foundation the sup- approximately $600,000 per Street – Water, Sewer and Cable port of higher education in year over five years, begin- our community. We were ning in 2016. • Conway Donaghey Substation – Electric founded for this purpose Conway Corporation was in 1929 and are proud to established in 1929 as the • Cottages of Conway - East German Lane at Rumker continue that tradition,” Conway community faced Road – Electric and Cable Conway Corporation’s CEO the threat of losing Hendrix Richard Arnold said. College and Central Baptist • Dave Ward & Farris Road - Second Baptist Church “We realize the importance College. of the University of Central In June of that year, Phase 2 – Electric and Cable Arkansas to Conway. This Conway Corporation was • 1155 Exchange Avenue – Electric, Water, Sewer gift will help continue to given the lease to operate the make UCA a premier institu- city’s electric light plan and and Cable tion of regional prominence. franchise. Bonds were issued It will also enable the Uni- in the amount of $215,000 • 3499 Lollie Road - Conway Municipal versity to focus on providing and given to each of the three Terminal – Cable a quality academic infra- Conway colleges, along with structure for its students and the community’s public and • Orchard at Round Mountain Subdivision – Electric faculty.” parochial schools. and Cable The Lewis Science Center Since then, Conway expansion includes a 50,000 Corporation has continued • Salem Woods - S. Salem Road – Electric, Water, square-foot addition for its strong commitment to Sewer and Cable teaching and laboratory space all levels of education in the to accommodate current and community. • Tupelo Bayou Wastewater Treatment Plant – Water future teaching methods. “Conway Corporation rec- and Sewer The redesign will also ognized in the beginning and include improvements in recognizes now, the impor- • Tupelo Bayou Conveyance – Sewer equipment efficiency and tance of higher education to energy utilization with LEED our local economy,” Conway • UCA Greek Village – Electric, Water, Sewer and certification. Corporation’s Board of Di- Cable “This gift from Conway rectors Chairman Bill Adkis- Corporation is one of the son said. “The improvements most significant develop- and construction planned for ments in the history of the the Lewis Science Center are University,” UCA President of strategic importance for

WINTER 2015 Tom Courtway said. “These the University and Conway.” funds will enhance Lewis Groundbreaking for the Science Center and will new expansion will be Spring Groundbreaking for the Lewis Science Center Expansion is scheduled for Spring 2015, and it will help provide state-of-the-art 2015, and it will be ready for be ready for students in January 2017. 2 laboratories and scientific students in January 2017. Conway Corporation accepting Justice Network added to board of director nominations cable package Justice Network was added to Conway Conway Corporation is accepting ing nomination; (2) name and address Corporation’s lineup on digital channel nominations for board membership. of nominee; (3) personal background 172 in January. The Conway Corporation Board of information, qualifications, and the Hosted by Emmy award-winning Directors elects one director annually reason(s) the nominee wishes to be con- to serve a seven-year term. Nominees sidered; and (4) signatures of nominator broadcaster John Walsh, the network are being accepted for the term to begin and nominee, if different. features stories of true crime and aims to May 8. Nominees must be Conway citizens make communities safer by empowering Nominations will be accepted at the willing to serve the community without viewers to take action. Working in office of the Chief Executive Officer, compensation, philosophically in tune partnership with Crime Stoppers USA, 1307 Prairie Street, Conway, Arkansas with municipal ownership of utility The National Center for Missing 72034, on or before March 8. Nomina- systems, free of conflicts of interest and and Exploited Children, and other tions should be submitted in writing firmly established in Conway. and include the following information: Information included in all applica- law enforcement agencies, the Justice (1) name and address of person mak- tions will become public information. Network dedicates 90 seconds to public service every hour, 24 hours a day, 365 days a year. This includes 30 seconds to Cable Privacy Notice the most wanted fugitives, 30 seconds The Federal Cable Communications Act [47 avoid disclosure of information relating to other U.S.C. 551] contains certain provisions regard- customers. If you wish to review your personal to help locate missing children, and ing the collection and disbursement of personally information, please contact us by letter or telephone identifiable information by cable television opera- to arrange for a review. The review will be at our 30 seconds to providing viewers with tors. In accordance with those provisions, Conway 1307 Prairie Street office. You may request correc- Corporation collects and maintains personally tion of any errors in personal information which invaluable safety tips. identifiable information concerning customers. we collect and maintain pertaining to you. Federal Additionally, Justice Network has That information includes, among other things, law prohibits collecting any personally identifiable your name, address, phone number, billing records, information other than information necessary to a range of entertaining programming service maintenance and repair records, subscriber carry on our business or to detect theft of service, selection subscription information, marketing unless you consent. and gripping stories of true mystery. information and customer complaints. To the extent that we are permitted to collect Personally identifiable information is generally personally identifiable information, we are per- This compelling content includes used for the normal business purpose of offering mitted to disclose such information only to the and rendering cable television service and other extent necessary to conduct our business. Conway popular series such as Body of Evidence, services to you. Some persons have access to such Corporation does not disclose your name and information, when necessary, in connection with our address for non-cable service related mailing lists. Masterminds, The Investigators, business or when otherwise desirable. Access may Conway Corporation is permitted to contact you be on a day-to-day basis. Those people who have regarding cable television services. We may do this Detectives, I, Detective, LA Forensics, access include cable system employees, businesses directly or contract with an outside company to do which provide services to the cable system, such as this solely for the benefit of Conway Corporation. Missing Persons Unit, Murder by the Book, our accountants, billing and collection services, pro- If you do not wish to be contacted even in limited gram and program guide providers where applicable, situations described above, or if you wish to limit Parco P.I., Locked Up Abroad, Alaska program services which the circumstances in which we will disclose it, please State Troopers, Extreme Evidence, North will periodically audit obtain, fill out and return a no contact form from subscription information. our Prairie Street office. Mission Road, Haunting Evidence, Over The cable system will not Except as indicated in the preceding paragraph, we maintain such informa- may not disclose personally identifiable information the Limit and Dominick Dunne’s Power tion after it is no longer without your consent, unless we are required to necessary for carrying do so by court order. If we are served with a court Privilege and Justice. on our business. order requiring disclosure of personally identifiable As a customer, information concerning a customer, we will inform you may review any the customer before any information is released. personal informa- Under some circumstances, a governmental entity tion held by us may seek a court order to obtain personally identifi- which pertains to able information from the cable system concerning you if you give us a a cable customer. The customer must be given an reasonable period opportunity to consent to issuance for such an CONWAY CORPORATION 26:1 of time to locate order. A governmental entity may, however, be and, if neces- given information authorized under titles 119, 121 sary, prepare or 206 of Title 18 (U.S.C.) but shall not include information subscriber selection of video programming. for review. Any person aggrieved by an act of a cable opera- Preparation tor in violation of these federal limitations on the is some- collection and disclosure of personally identifiable times information may bring a civil action in a United nec- States District Court to enforce the limitations. essary to

3 Free energy audits available Conway Corporation offers a free insulation quality. Another factor is the energy audit to its residential and small leakage rate or how much outside air commercial electric customers interested infiltrates your home. Drafty doors and in identifying how much energy their windows are the primary culprits here; homes consume and what measures may however, other features of your home’s Save money with an be taken to make their home or business construction including age, orientation Energy Smart Home more energy efficient. The analysis will to the sun and physical condition will Conway Corporation Energy show problems that may, when correct- have an effect. A third area to look at is Smart recognized homes are built ed, save significant amounts of money your home’s mechanical system – the to save energy and lower util- over time. heating/ventilation/air condition as well ity costs while increasing comfort. A Conway Corporation certified as the heating water. Energy Smart builders adhere to energy professional will perform a Maintaining an energy-efficient home stringent construction and equip- walk-through inspection of a home or or business can help control utility ment guidelines recognized by the business, using a variety of techniques costs while providing comfortable liv- U.S. Department of Energy to build and equipment to determine the energy- ing conditions. An energy auditor can homes 20 to 30 percent more effi- efficiency level. The inspection will help pinpoint where energy is being lost and cient than the standard home built. a customer understand the efficiency of give tips to correct those problems. Following is a list of builders who are actively participating in the their home’s heating and cooling sys- To qualify for a free, walk-through Energy Smart builder program: tems, look at how sound windows and energy audit, you must be a Conway Acadian Homes doors are, inspect insulation levels, show Corporation residential electric customer Atkinson Homes ways to conserve electricity, and help and single-family homeowner. Renters Brock Custom Homes identify leaks in the home. must have the written permission of the Cameron Homes An energy audit looks at several property owner to participate. Small Conway Custom Builders specific features of your home including business owners should contact Conway Elms-Clowers Construction your home’s thermal envelope: walls, Corporation to qualify for a free energy Greek Miller Construction ceilings, floors, doors, windows and audit. Daniel Greeson Construction skylights. Each of these has a specific Call 501-450-6000 to schedule a free Hambuchen Custom Homes R-value, which is a measurement of the energy audit and let Conway Corpo- Jacob Longing Construction resistance to heat flow. The higher the ration help you learn how to make Jengel Construction resistance – or R-value – the better the changes for greater energy efficiency. Keller Johnson Builders Kordsmeier Home Builders Make your home Energy Smart Greg Lock Construction Lucas and Brown Properties Schedule your Mallard Homes residential energy McConnell Custom Homes audit during the Moix Construction month of March Luke Porter, Inc. Priester Custom Homes and receive a WINTER 2015 Rush-Hal Properties free programmable Salter Construction Shaver Construction thermostat.* *Audit must be complete by May 15, 2015. Thermostat will be delivered at time of audit. Thornton Home Builders 4 As we begin 2015, it is a good time meet new regulations put in place to reflect on some of the things ac- by the Environmental Protection complished at Conway Corporation Agency’s Stage 2 Disinfection By- in 2014: product Rule. ELECTRIC WASTEWATER 2014 was Conway Corporation’s Construction of the new $66 first year operating in a regional million Tupelo Bayou Wastewater electric market for our power supply. Treatment Plant on Lollie Road in Also in 2014, we completed all ar- southwest Conway was completed. rangements to become more active in It came online in September 2014. Electric Department crews had several projects in 2014 reconductoring the regional electric market. Starting We also completed a sewer line circuits. Reconductoring upgrades the current carrying capacity of distrbu- tion line circuits. January 1, 2015, The Energy Author- project to replace 9.7 miles of ag- ity, a non-profit company owned by ing pipe. desktops, laptops, tablets and smart- public power companies similar to CABLE phones. Conway Corporation, is helping us In February 2014, we began We also expanded the myConway- optimize our power supply arrange- construction on our new data center. Corp offerings by adding push noti- ments. Construction on the facility is now fications, bill payment options and Conway Corporation recognized 90 percent complete. (see front page launched the app for Android devices. fifty-two percent of all new homes article) It is our mission to exceed your permitted in Conway in 2014 as Cable television saw the growth of expectations in producing and Energy Smart Homes. Energy Smart our TV Everywhere offerings and the delivering safe, affordable, reliable, homes use 20 to 30 percent less en- addition of SEC Network and several innovative and environmentally- ergy than homes built to conventional new HD channels. sound utility and telecommunications standards. We completed 576 residen- Our local programming depart- service while enhancing the quality of tial energy audits in 2014. ment provided live streaming cover- life in our community. We are proud In the area of electric distribution, age of Wampus Cat football for the to provide these services to our cus- a second 50 MVA transformer was first time in November. tomers and look forward to serving added at Donaghey Substation, and CUSTOMER SUPPORT you in 2015. engineering is underway for a new Conway Corporation launched a 100 MVA substation at Middle Road new responsive design of its conway- and S. German Lane. corp.com website in late October. WATER The new site, the first major rede- We completed a $1 million con- sign since 2006, adapts for optimum Richard Arnold struction project at our water plant to viewing across all devices including Chief Executive Officer

You could be watching TV through your laptop, tablet and even your smartphone! CONWAY CORPORATION 26:1

Catch the newest series episodes, hottest sports, breaking news and special events. Live and on demand. Anytime. Anywhere you have Internet access. On the best screen available. The TV Everywhere viewing experience is a benefit of your current cable TV subscription and now features more than 50 networks. No additional cost.

Subscribers can sign in with their TV Everywhere user ID and password, make their viewing selection and begin watching. Don’t have a TV Everywhere account? Visit conwaycorp.com/services/cable and click on the TV Everywhere tab to create one. 5 ConwayCorp Available online, for Android and for iPhone • View and pay your current bill • View previous bills & payment history • Check your monthly electricity & water usage • Upgrade your services with the touch of a button • Save money with energy efficiency tips • Connect with us through Facebook & Twitter • Contact us via phone or email

PRSRT STD U.S. POSTAGE PAID Conway, Arkansas POST OFFICE BOX 99 Permit No. 16 CONWAY, ARKANSAS 72033

continued from page 1 Data center In the coming months, Conway Corporation will utilize its overnight maintenance window (1 - 5 a.m.) to move equipment from the existing facility to the new data center. “We are working to minimize the impact of any outages that may come as a result of the move,” Arnold said. WINTER 2015 “We are extremely proud of this data center and how it will help us continue to deliver reliable and in- novative technology services to our customers.” Conway Corporation’s new data center is constructed to withstand winds up to 250 miles per hour. 6