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ESCCOM Universal Access and Service ISSUE 3 | APRIL 2021 ESWATINI’S BROADCASTING CODE WHAT IS NEW? HEALTH & WELLNESS DURING LOCKDOWN COVID-19 TESTIMONIALS BE CYBERSMART STAY SAFE ESCCOMESCCOM U UniversalNIVERSAL ACCESAccessS And AND Service SERVICAPRIL 2021 NEWSLETTERE 1 Working Towards A Fully Connected Eswatini CONTACT US Tel: +268 2404 7000 Email: [email protected] www.esccom.org.sz Sibekelo Building, Fourth Floor North Wing, Mbabane, Eswa�ni Eswatini Communications Commission Eswatini Communications Commission To derive maximum Tosocio-economic derive maximum benefitssocio-economic for all Emaswati benefits forfrom all Emaswati ICTs through from the ICTs througheffective the regulationeffective regulaof - tiontelecommunications, of telecommunications, broadcastingbroadcasting andand postalpostal servicesservises inin EswatiniEswatini MISSIONVISION MISSIONVISION VALUESVALUES • •Integrity Integrity To be Toa dynamic be a dynamic regulator • •Transparency Transparency ofregulator communications ofcommunications services • •Accountability Accountability • Teamwork in servicesEswatini in that Eswatini facilitates that • Teamwork the delivery of affordable, • Innovation facilitates the delivery of • Innovation sustainable and quality • Knowledgeable affordable, sustainable • Knowledgeable and qualityservices services Contents 19. ESCCOM Is Moving 04. Editor’s Note To A New Home 05. Universal Access & Service 20. I Beat Coronavirus Donation Handover 09. One On One With 22. Keeping Kids Safe Mr. Mbongeni Mtshali While Online 12. Yehla Phela – Weight 23. Eswatini Broadcasting Loss Challenge Code 2020 14. The Broadcasting Drill 24. Service Provider Obligations 15. Sgujana Subsidized 26. Working From Home Tips 15. World Postal Day 28. Human Capital 16. Acting Minister’s Visit To ESCCOM In Pictures 30. Be Cyber Smart 18. ICT Support For The Ministry Of Health 05 COVER STORY 20 I BEAT CORONAVIRUS 19 APRIL 2021 NEWSLETTER 3 ESCCOM IS MOVING Editor’s Note hat a rollercoaster the last few months have been. Most of the work in putting together this newsletter was actually Wdone outside the office as Eswatini declared a State of Emergency in March 2020 and the country has gone through two partial lockdowns to date, with continuous revisions of Regulations to try and protect citizens. Cases continue to rise and everyone has been impacted. ESCCOM staff mem- bers have not been spared, with some testing positive. Ev- ery staff member has been required to test more than once, and that experience on its own, is an unpleas- ant but necessary one. In this issue, two colleagues; Tsandzekile Makama, and Percy Ndlangamandla, were brave enough to share their experiences on surviving Covid-19 and what the whole experience taught them. Life continues, despite this global pandemic that quickly became the biggest challenge of 2020 across all sectors. Work and school have moved from physical interactions to online platforms. This increased depen- dence on digital places even more focus on connectivity for all, the essence behind Universal Access and Service (UAS). Our main article dives into the UAS concept and what it means for Emaswati, across the health, education and public administration sectors. The Director for ESCCOM’s Universal Access and Service Fund also shares his personal side in our interview with him. With most activities moving online, criminals are also continuously coming up with scams and tricks to steal information and finances from individuals and companies. With schools closed, children are spending more time at home, and they too can be victims of cybercrime. This issue zooms in on Child Online Safety to help parents and guardians. The Commission, like most organisations, implemented the Work From Home (WFH) strategy. This was in a bid to balance employee safety and business continuity. With all its benefits, WFH has its own challenges that potentially compromise productivity. Various staff members were asked to share their tips on ensuring that they stay performing at their peak, even when away from their desks. In the last edition, the consumer education section covered the rights and responsibilities of those who use communication products and services. In this issue, we outline the obligations of service providers. Should a consumer feel that these are not being met, they have a right to approach the Commission and seek redress. In our picture gallery, we share images from the Acting Minister’s visit to the Commission offices in December. This was Senator Khumalo’s first visit to the Commission since he assumed office, and therefore a truly momentous occasion. Happy reading, and let’s all stay safe! Fisiwe Design Layout & Printing Editor Fisiwe Vilane Manager: Consumer Affairs and Communication Disclaimer Executive Editor While the publishers made all efforts to ensure the accuracy of this pubication, they wil not be Lindiwe Dlamini held responsible for any errors. Any copying and 4Director:APRIL 2021Strategy NEWSLETTER and Economic Regulation or Editing of this publication is strictly prohibited. he Universal Access and Service Fund education, health, agriculture, business, and to (UASF), under the auspices of the Eswati- also consider access to ICTs as a public good. Tni Communication’s Commission has done All the Universal Access and Service Fund proj- well to improve access to Information and Com- ects are an indication that government is stead- munication Technologies (ICTs) in support of fast in its quest to ensure that ICTs are at the health, education and public administration in centre of economic growth.” Eswatini. On August 19, 2020, the Acting Minis- ter of ICT, Senator Manqoba Khumalo, officiated He added that “The Fund has no doubt trans- the presentation of over E39 million worth of ICT formed the ICT sector and lives of each bene- equipment under the UASF. The handover event ficiary in an unprecedented way. Such tangible was held at the Hilton Garden Inn, and was at- interventions and direct benefits are what makes tended by multi-sector beneficiaries. government proud, this is what government ex- pects when entrusting certain people with re- In the last two years, the Fund has completed a sponsibilities. What the Fund has delivered is an number of ICT projects that have benefited the epitome of success and proper management of Health and Education sectors as well as gen- resources.” He ended by wishing the Commit- eral communication infrastructure development tee all the best and pledging government’s sup- across Eswatini, with special focus on the under port as the next Universal Access and Service served and disadvantaged communities. Strategy for 2021 is being developed. The Acting Chairperson of the Universal Access and Service (UAS) Committee, Mr Ali Resting, handed over the Deed of Cession, marking the completion of projects to the Acting Minister. In his speech, Mr Resting emphasised that his Committee was established by the Electronic Communications Act of 2013 and is mandated to develop a three (3) year strategy with the pur- pose of ensuring that Communications and ICT services are made available, at the quality spec- ified, to all end-users in Eswatini including those The Acting Minister for ICT, Senator Manqoba with disabilities, independent of geographical Khumalo posing with the UASF Committee location and in the light of specific national con- ditions at an affordable price. The Acting Minister for ICT, Senator Manqoba Khumalo, confirmed that His Majesty’s Govern- ment recognizes the important role of ICTs for rapid socio-economic growth and the need to harness efforts towards ensuring that all Emas- wati including those with disabilities have ac- cess to this precious resource. He observed that the Fund is already imple- menting His Majesty’s directive which he pro- nounced when opening parliament. “His Majes- ty has challenged us to explore the benefits that The Acting Minister receiving the Deed of Cession from comes with ICTs in all areas of economy such as UASF Committee Acting Chairperson Ali Resting APRIL 2021 NEWSLETTER 5 “This mandate entails the stimulation, the de- ployment and utilization of ICT across Eswatini and ensuring the availability and access of ICT services to all Emaswati” he added. Ensuring universal access and service to ICTs entails bridging decades of the digital divide and providing access and service to what has been tamed as “underserved or unserved ar- eas”. The Fund has a duty to ensure that such terms as “underserved, unserved, digital di- Siphocosini High School students displaying vide” cease to exist in Eswatini. Technology re- laptops donated by the Universal Access mains a key factor towards economic growth for and Service Fund. any country as it provides world-class access to 2.Procurement Of 900 Laptops And information for all. Charging Cabinets These laptops were bought for 20 schools Alongside Mr Ali Resting in the UAS Committee across rural Eswatini, with each school getting are Mr. Mvilawemphi Dlamini, Mrs. Karen Mbuyi- 45 laptops. The devices will assist in promoting sa, Mr. Alex Hlandze and Mrs. Bongiwe Dlamini. ICT as a subject and giving students the right The Director within the Commission is Mr. Mbon- tech skills in readiness for life after high school. geni Mtshali. The equipment comes with a three-year service warranty for the supplier to offer support and UNIVERSAL ACCESS AND SERVICE maintenance at no cost to the beneficiaries. The FUND PROJECT PROFILES total cost of the project is E 6.2 Million. 1.Set Up Of 3G/4G GSM Network In Rural Areas Expressing her appreciation of
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