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Susanne Ekman Authority and Autonomy Paradoxes of Modern Knowledge Work Ekman, Susanne Document Version Final published version Publication date: 2010 License CC BY-NC-ND Citation for published version (APA): Ekman, S. (2010). Authority and Autonomy: Paradoxes of Modern Knowledge Work. Copenhagen Business School [Phd]. PhD series No. 22.2010 Link to publication in CBS Research Portal General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. Take down policy If you believe that this document breaches copyright please contact us ([email protected]) providing details, and we will remove access to the work immediately and investigate your claim. Download date: 26. Sep. 2021 Authority and Autonomy copenhagen business school handelshøjskolen solbjerg plads 3 dk-2000 frederiksberg danmark www.cbs.dk Authority and Autonomy Paradoxes of Modern Knowledge Work Susanne Ekman PhD Series 22.2010 ISSN 0906-6934 ISBN 87-593-8435-0 Doctoral School of Organisation and Management Studies PhD Series 22.2010 CBS PhD nr 22-2010 Susanne Ekman · A4 omslag.indd 1 31/05/10 14.35 Authority and Autonomy Paradoxes of Modern Knowledge Work March 2010 PhD Thesis - Susanne Ekman Institute for Management, Politics and Philosophy Copenhagen Business School Supervisors: Niels Åkerstrøm Andersen & André Spicer 1 Susanne Ekman Authority and Autonomy Paradoxes of Modern Knowledge Work 1st edition 2010 PhD Series 22.20010 © The Author ISBN: 978-87-593-8435-0 ISSN: 0906-6934 The Doctoral School of Organisation and Management Studies (OMS) is an interdisciplinary research environment at Copenhagen Business School for PhD students working on theoretical and empirical themes related to the organisation and management of private, public and voluntary organisations All rights reserved. No parts of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without permission in writing from the publisher. Contents INTRODUCTION: Desire, Discovery, and Disillusionment in modern working life ............................... 5 CHAPTER 1 : Affective Labor and Post-bureaucracy ................................................................................... 11 Detraditionalization and Flexible Capitalism ............................................................................................... 13 Corporate Culture as Individual Empowerment ......................................................................................... 18 Corporate Culture as Control ......................................................................................................................... 20 Teams as Iron Cages ........................................................................................................................................ 24 Emotional Labor and Authenticating Techniques ...................................................................................... 27 Freedom, Enterprise and Emotional Capital ............................................................................................... 31 Resistance in Capitalism .................................................................................................................................. 33 Concluding Remarks ........................................................................................................................................ 38 CHAPTER 2: Setting the Scene - Analytics of Compassion ......................................................................... 41 Booker ................................................................................................................................................................ 41 Media .................................................................................................................................................................. 42 Ethics and Politics ............................................................................................................................................ 45 The question of social science and normativity ...................................................................................... 46 Analytical Incisions .......................................................................................................................................... 52 Discourses ..................................................................................................................................................... 53 Ethical care for the self ............................................................................................................................... 57 Fantasmatic logic ......................................................................................................................................... 59 Forms of interaction.................................................................................................................................... 60 CHAPTER 3: Methods – The Solidarity of Detachment .............................................................................. 63 Solidarity and detachment ............................................................................................................................... 64 Constructing the field ...................................................................................................................................... 67 Designing interviews ........................................................................................................................................ 70 Presentation of empirical material ................................................................................................................. 72 Strategy of representation ............................................................................................................................... 75 Criteria of quality .............................................................................................................................................. 76 Anonymity ......................................................................................................................................................... 80 Blind spots ......................................................................................................................................................... 81 CHAPTER 4: Contractuality and Authenticity – the dual discourses about work ..................................... 85 Authenticity – transgressing limits ................................................................................................................. 85 Progression ................................................................................................................................................... 86 Passion ........................................................................................................................................................... 95 Indispensability ............................................................................................................................................ 99 Agency ......................................................................................................................................................... 103 The outside of authenticity ........................................................................................................................... 107 Contractuality - Embracing limits ................................................................................................................ 108 Craft ............................................................................................................................................................. 108 3 Collegiality ................................................................................................................................................... 112 The outside of contractuality ........................................................................................................................ 114 CHAPTER 5: Captain or Comrade – what employees expect from their managers ............................... 115 Contractuality discourse ................................................................................................................................ 116 Hierarchy ..................................................................................................................................................... 116 Authority ..................................................................................................................................................... 124 Justice .......................................................................................................................................................... 128 Authenticity discourse ................................................................................................................................... 133 Autonomy ................................................................................................................................................... 134 Validation ...................................................................................................................................................
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