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Susanne Ekman Phd Series 22.2010 A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Ekman, Susanne Doctoral Thesis Authority and Autonomy: Paradoxes of Modern Knowledge Work PhD Series, No. 22.2010 Provided in Cooperation with: Copenhagen Business School (CBS) Suggested Citation: Ekman, Susanne (2010) : Authority and Autonomy: Paradoxes of Modern Knowledge Work, PhD Series, No. 22.2010, ISBN 8759384350, Copenhagen Business School (CBS), Frederiksberg, http://hdl.handle.net/10398/8061 This Version is available at: http://hdl.handle.net/10419/208757 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. https://creativecommons.org/licenses/by-nc-nd/3.0/ www.econstor.eu Authority and Autonomy copenhagen business school handelshøjskolen solbjerg plads 3 dk-2000 frederiksberg danmark www.cbs.dk Authority and Autonomy Paradoxes of Modern Knowledge Work Susanne Ekman PhD Series 22.2010 ISSN 0906-6934 ISBN 87-593-8435-0 Doctoral School of Organisation and Management Studies PhD Series 22.2010 CBS PhD nr 22-2010 Susanne Ekman · A4 omslag.indd 1 31/05/10 14.35 Authority and Autonomy Paradoxes of Modern Knowledge Work March 2010 PhD Thesis - Susanne Ekman Institute for Management, Politics and Philosophy Copenhagen Business School Supervisors: Niels Åkerstrøm Andersen & André Spicer 1 Susanne Ekman Authority and Autonomy Paradoxes of Modern Knowledge Work 1st edition 2010 PhD Series 22.20010 © The Author ISBN: 978-87-593-8435-0 ISSN: 0906-6934 The Doctoral School of Organisation and Management Studies (OMS) is an interdisciplinary research environment at Copenhagen Business School for PhD students working on theoretical and empirical themes related to the organisation and management of private, public and voluntary organisations All rights reserved. No parts of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without permission in writing from the publisher. Contents INTRODUCTION: Desire, Discovery, and Disillusionment in modern working life ............................... 5 CHAPTER 1 : Affective Labor and Post-bureaucracy ................................................................................... 11 Detraditionalization and Flexible Capitalism ............................................................................................... 13 Corporate Culture as Individual Empowerment ......................................................................................... 18 Corporate Culture as Control ......................................................................................................................... 20 Teams as Iron Cages ........................................................................................................................................ 24 Emotional Labor and Authenticating Techniques ...................................................................................... 27 Freedom, Enterprise and Emotional Capital ............................................................................................... 31 Resistance in Capitalism .................................................................................................................................. 33 Concluding Remarks ........................................................................................................................................ 38 CHAPTER 2: Setting the Scene - Analytics of Compassion ......................................................................... 41 Booker ................................................................................................................................................................ 41 Media .................................................................................................................................................................. 42 Ethics and Politics ............................................................................................................................................ 45 The question of social science and normativity ...................................................................................... 46 Analytical Incisions .......................................................................................................................................... 52 Discourses ..................................................................................................................................................... 53 Ethical care for the self ............................................................................................................................... 57 Fantasmatic logic ......................................................................................................................................... 59 Forms of interaction.................................................................................................................................... 60 CHAPTER 3: Methods – The Solidarity of Detachment .............................................................................. 63 Solidarity and detachment ............................................................................................................................... 64 Constructing the field ...................................................................................................................................... 67 Designing interviews ........................................................................................................................................ 70 Presentation of empirical material ................................................................................................................. 72 Strategy of representation ............................................................................................................................... 75 Criteria of quality .............................................................................................................................................. 76 Anonymity ......................................................................................................................................................... 80 Blind spots ......................................................................................................................................................... 81 CHAPTER 4: Contractuality and Authenticity – the dual discourses about work ..................................... 85 Authenticity – transgressing limits ................................................................................................................. 85 Progression ................................................................................................................................................... 86 Passion ........................................................................................................................................................... 95 Indispensability ............................................................................................................................................ 99 Agency ......................................................................................................................................................... 103 The outside of authenticity ........................................................................................................................... 107 Contractuality - Embracing limits ................................................................................................................ 108 Craft ............................................................................................................................................................. 108 3 Collegiality ................................................................................................................................................... 112 The outside of contractuality ........................................................................................................................ 114 CHAPTER 5: Captain or Comrade – what employees expect from their managers ............................... 115 Contractuality discourse ................................................................................................................................ 116 Hierarchy ....................................................................................................................................................
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