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2021 Global Responsibility Report

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2021 Global Responsibility Report 2021 Global Responsibility Report Our Culture, Environment, Communities and Commitment Table of contents Message from Our CEO 3 Message from Our CHRO 6 About Global Payments 9 About this Report 14 Culture and Values 16 Environmental Sustainability 36 Community Impact 44 Corporate Responsibility 60 SASB Index 74 Additional Resources 75 Because of this report’s length and intense colors, Global Payments recommends using the online version. If you need to print, we recommend printing in black and white, double sided and using recycled paper. Message from our CEO 2020 was an incredible year of challenge and change. I am truly grateful for the tireless efforts of our nearly 24,000 team members and for their unwavering commitment to our customers during this trying time. I’ve seen so much strength and perseverance within our Global Payments family, and together we exited 2020 in a better position than we entered it. And in 2021, we are continuing to move our business forward while adapting to new ways of working with efficiency and understanding. We are setting ambitious goals rooted in our core values that outline how we hold ourselves accountable, measure progress and define our success. We remain focused on driving positive change across our four Global Responsibility pillars of Culture & Values, Environmental Sustainability, Community Impact and Corporate Responsibility. 2021 Global Responsibility Report | 3 where we do business, varying years of service, and their allies. Further, we held our first DEI Celebration diverse perspectives, which are critical to our values Week to promote education, connection and and our culture. engagement, and we highlighted the importance of addressing the critical needs of our communities We celebrated the team behind our success at the by establishing a Social Justice and Equality Fund as time of the Fortune 500 announcement with the part of our Charitable Gift Matching Program in the kick-off of our annual team appreciation week, United States. a tradition that has continued despite the global pandemic. We recognize it is especially important As a company, we remain committed to addressing at this time to reinforce that we are better together, the ever-changing needs of our team members and and that Global Payments is one family. holding ourselves accountable for finding new ways to improve our initiatives. This includes providing Diversity, Equity & Inclusion Initiatives transparency in reporting the facts and figures of where Celebrating our Team Members Having now achieved Fortune 500 status, the we are in our DEI journey, and setting well defined goals Global Payments officially joined the Fortune 500 in expectations of Global Payments as a company—from for the next several years for what we want to achieve this year’s 67th edition of the ranking of America’s our investors, our customers, our team members and to ensure we are an inclusive, equitable and diverse largest companies, realizing a goal we set in 2013 to our communities—will only continue to increase. We are organization. double our revenue and more than double our profit. expected to work even harder to drive innovation, set This great achievement represents everything our team the standard of excellence, be a great place to work, members have done and would not have been possible establish new growth targets and have accountability. Amid the extraordinary challenges without their determination and focus even through the of the past year and a half, we have many ebbs and flows during that time including the One of the important ways we do that is through the COVID-19 pandemic. People Who Make a Difference purpose-driven goals we set for ourselves, including pivoted and expanded our DEI efforts sits at the top of our value wheel, and we are proud our Diversity, Equity & Inclusion (DEI) initiative. We have to respond to the needs of our to recognize the people that got us here through our already made a great deal of progress on our DEI communities and our team members. Faces of 500 campaign. As part of this campaign, we program. This year, in response to an internal request are sharing inspirational team member stories about brought to us from our team members, we introduced their experiences at Global Payments and their part in our Conversations of Understanding series. We also making us the company we are today. These stories launched our most recent Employee Resource Group represent all of our business, across all geographies (ERG), the Onyx Network, for Black team members and 2021 Global Responsibility Report | 4 Helping our Customers & Communities payments solutions, including e-commerce acceptance, Exceptional customer service has always been a key which enabled merchants to quickly pivot their businesses pillar of our business model, and Global Payments and adapt to the shifting demands and preference of demonstrated its unwavering commitment to providing consumers. our customers with much needed support during As we move forward, businesses need to be more agile the pandemic. than ever as they adapt to meet changing customer I am extremely proud that through our Netspend payment preferences due to the global pandemic. We are business we were one of the first companies to pleased to provide the millions of merchant customers provide stimulus funds to customers as part of the U.S. we serve around the world with leading technology and Government COVID-19 CARES Act. Netspend facilitated software solutions that will enable them to continue to the rapid distribution of over 500,000 stimulus payments thrive as the trends of digitization, commerce enablement, accounting for nearly $1.2 billion in the month of April software differentiation and omnichannel prevalence 2020 alone. And beginning in December 2020, Netspend accelerate. In support of these efforts, we are delighted once again facilitated the rapid distribution of stimulus to have struck significant and unique distribution funds to customers most in need, processing more than 2 relationships with two of the world’s largest and most million deposits, accounting for over $3.5 billion in stimulus innovative technology companies, Amazon Web Services payments disbursed by the IRS to American consumers. (AWS) and Google, in the last 12 months. In total, Netspend disbursed more than $5 billion in aid to I am proud of all that we achieved as we evolve our customers days in advance of many traditional financial Global Responsibility initiatives detailed in this report. institutions and financial technology peers. Our culture matters, our values matter, and our ability We also leveraged our relationship with our lending to provide our customers with innovation that delivers partner in the U.S. to facilitate the distribution of nearly depends on both. $500 million of Payroll Protection Program (PPP) loans to Sincerely, over 5,000 small-to-medium business customers. Additional forms of economic relief we provided to customers included waiving or reducing certain fees or granting extended or free trial periods for solutions. We also rapidly equipped customers with contactless Jeff Sloan Chief Executive Officer 2021 Global Responsibility Report | 5 Message from our CHRO I am proud to work for a company led by a Board of Directors and an Executive Leadership Team that has an authentic desire to build an inclusive workforce and ensure we have equity as a key pillar in our growth. Our vision for the future includes being champions of Diversity, Equity & Inclusion (DEI) in our businesses around the world. We are committed to make these three distinct focuses part of the fabric of Global Payments. 2021 Global Responsibility Report | 6 Workforce Diversity • Increase Female representation from 44% to 47%(1) Together with our Executive Leadership team, we have Additionally, by 2025, our goal is to increase representation by 2025 identified four diversity, equity and inclusion focused for people of color in the total workforce from 31% to objectives which were recently introduced to our nearly 39%. For leadership positions, our goal is to increase 24,000 team members. representation of people of color from 17% to 29% over • Increase People of Color representation from the same time period. (2) • First, Global Payments will ensure that our team members can bring their true, authentic selves to As we step up our commitment and accountability to 31% to 39% the workplace so they feel accepted, engaged and our DEI goals, I am pleased to welcome Jackie Parker understood. to Global Payments as SVP Talent Management and by 2025 Chief Diversity Officer. Jackie brings strategic vision and • Second, we will address the ever-changing needs expertise as a DEI pioneer. She knows how to effectively of our team members. guide and equip us with the skills, knowledge and emotional intelligence to help us take our DEI initiatives Leadership Diversity • Third, we will hold ourselves accountable for finding to the next level. new ways to improve our initiatives and to set bigger, • Increase Female leadership from more impactful goals for our company. We continue to make positive strides in our DEI (3) efforts. I am particularly proud of the Conversations of • Finally, we’ve broadened our focus on inclusion and 32% to 49% Understanding series we launched at the onset of the diversity to also include Equity in our conversations. pandemic in response to team member requests for an by 2025 Global Payments has set objective goals to increase the opportunity to discuss racial inequality in our communities. representation of female team members and for This monthly speaker series is hosted by our Executive • Increase People of Color leadership from people of color. Leadership Team to bring important inclusion and diversity (4) topics to the forefront and promote team member By 2025, our goal will be to increase total workforce engagement and participation in our diversity, equity, 17% to 29% female representation from 44% to 47% and to increase and inclusion discussions.
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