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Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information

Index

accidents see safety iPhone, 6, 136 Acer, 54 mobile phone business models, 136–39, ADAS (Advanced Driver Assistance 141–44 Systems), 105–15 NTT DoCoMo, 135–37 Advanced Metering Infrastructure (AMI) smartphone business models, 151–55 capabilities, 175–84 ASUSTeK, 53, 54 consumers’ energy management role, AT&T, 76–77, 137, 139, 245 187–95 Austin Energy, 193–94 ecosystem model effects, 195–99 Automated Highway System (AHS), 125–26 future of, 199–200 automotive industry pilot programs, 184–87 accidents, 103–05 Advanced Safety Vehicle (ASV) project, ADAS (Advanced Driver Assistance 117, 122–24 Systems), 105–15 after-sales service, 13 alcohol ignition locks, 80–82 Agassi, Shai, 132 On Board Diagnostic (OBD) systems, Airbiquity, 257–58 82–85, 275 alcohol ignition locks, 80–82 ecosystem models, 44–51, 107–08, Allmendinger, Glen, 239–41, 242–43 115–29, 130–32, 134, 296, 297–99 Altium, 35–36 electric vehicles, 129–34, 298–99 Amazon Ford Sync, 258–59 business strategy, 12 insurance, 277–78 ecosystem model, 60–61, 67, 303–04 Japan’s Intelligent Transport System exit barriers, 91 (ITS), 115–24 industry redefinition, 4 management strategies, 297–99 pre-emptive vendor controls, 78–79 MyKey system, 70–72, 73 Terms of Use (TOU), 99 OnStar, 45–51, 73, 149–50, 255–58, 276 American Beverage Institute (ABI), 81–82 privacy, 275–79 America’s Carriers Telecommunication product development, 4, 29–30, 103, Association (ACTA), 156–57 105–07, 134 Android operating system (OS), 52, 53–56, remote disabling technology, 75 152, 153, 271, 282 smart services, 250, 255–61 Apple US smart transportation strategies, application control, 6 106, 124–29 business model, 12–13, 54, 136, 151–55 Wingcast, 257 ease of use, 21 wireless carriers, comparison with, ecosystem model, 57–58, 61, 303–04 149–50 Google Voice application, 165–66 autonomous vehicles, 106, 115–16, 127–28 industry disruption, 299 AutoOS, 133–34 Open Handset Alliance (OHA), 55 pre-emptive vendor controls, 76–77 Barnes & Noble, 60 privacy, 282–84 Belknap, Kevin, 22 applications for mobile phones Better Place, 132–34, 299

© in this web service Cambridge University Press www.cambridge.org Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information

Index 329

BlackBerry, 54, 146–47, 151–52, 155, 281–82 privacy, 28, 246, 254–61, 290–91 Bluetooth connections, 144–46 role of, 66–68, 69 BMW, 113–14 self-service, 311–13 BookSurge, 12 smart energy management, 187–95 BREW (Binary Runtime Environment for smart homes, 31–32, 209–13, 231–32 Wireless), 137, 141–42 smart meters, 174–75, 184–95, 199–200 Brisbourne, Alex, 236–37 smart products, 6–7, 19–22, 79–82 British Broadcasting Company smart services, 233–34, 244–53, (BBC), 212, 213 254–61 broadband Internet connection, 221–25 visible value from smart products, Brockway, Nancy, 184–86, 188 18–19, 295–96, 306–15 burglar alarms, 246–48, 249–50 content piracy, 15–16, 91–101 business opportunities, 4–8 Continental Automated Buildings Association (CABA), 205, cable television, 158, 221 209, 226 calculators, 23–24 Continua Health Alliance, 64, 228 CardioNet, 229–30 contractual controls, 74, 92–101 cars see automotive industry Control4, 226–27 Carterfone, 139 controls cellphones see mobile phones compliance controls, 74 Charismatic Leader ecosystem model consumer resistance to, 71–72 in action, 57–62 contractual controls, 74, 92–101 appropriateness of, 303–04 data privacy, 291 automotive industry, 130–32 delegated consumer controls, 48, customer role, 67 70–72, 73–75, 109–15 features of, 40–42, 44 electricity consumption, 178–84 and Hegemon ecosystem model, 50–51, exit barriers, 91 56, 304, 306 legal controls, 85–91 smartphones, 151–55 proprietary controls, 82–86 China Mobile, 54 protective controls, 74, 79–86 Christensen, C. M., 49 smart grids, 173–74 Cisco, 202, 209 smart products, 10–11, 28–29, 101–02 cloning, 15–16 types, 72–73 coffee makers, 86–90 visible value creation, 295–96, 314–15 Comcast, 158 see also pre-emptive vendor controls companies see enterprises convenience, 20 competitions, 126–27 copyright, 86, 91–95, 96, 100 competitive threats, 14–16 costs, 17, 20 compliance controls, 74 counterfeit products, 15–16 computers, 26, 222–23 customers see consumers Comverge, 197 consumers data advantages of smart products, 19–22 automotive products, 275–79 controlled products, reaction to, 71–72 consumer data, 246, 254–61, 290–91 data, 246, 254–61 ecosystem data, 291–93 demand-response (DR) programs, energy usage, 284–87 179–84 enterprise data, 240, 253–54 ecosystem preference, 221–25 Internet privacy, 262–67 energy usage, 177–78, 199–200 privacy best practice, 290–94 energy user profiles,187 –88 smart products, 32, 267–75, 290–94 loyalty, 12–13, 14–15, 313–14 smartphones, 279–84

330 Index

data (cont.) role of, 34–36 visible value creation, 295–96, 314–15 selecting appropriate models, 303–06 Davis, Doug, 4–5 smart homes, 201–02, 214–21 DEF CON conference (2009), 289 smart services, 302–03, 305 Defense Advanced Research Projects smartphones, 59, 135–50, 151–55, Agency (DARPA), 126–27 166–67, 302 delegated consumer controls, 48, 70–72, wireless carriers, 136–50, 167, 73–75, 109–15 299–300, 305 demand-response (DR) programs see also Charismatic Leader ecosystem consumers’ energy management role, model; Federator ecosystem 187–95 model; Hegemon ecosystem ecosystem model effects, 195–99 model; Transformer ecosystem future of, 199–200 model pilot programs for smart meters, EDS, 45 184–87 Electric Power Research Institute (EPRI), pricing structures, 178–84 197–98 Deutsche Telekom, 161 electric vehicles, 129–34, 298–99 digital media, 92–101 electricity Digital Millennium Copyright Act behaviour change, 190 (DMCA), 15–16, 86, 91, 92–95, 96, consumer profiles,187 –88 100–01, 162 consumers’ energy management role, digital networks, 137–38 187–95 Digital Rights Management (DRM), 15–16, consumption reduction, 189 95–96, 97–98, 212, 213 Control4 smart energy systems, Disabler, 75 226–27 disclosure, 290–91, 295–96 delegated consumer controls, 73–75 disruptive technology, 37–44, 49, 129–34 ecosystem model effects, 195–99, 200, DoCoMo, 54, 135–37, 141, 154–55 226–27, 296 Dotson, Robert, 152 management strategies, 300–01 DSSS (Driving Safety Support Systems), meters, traditional use of, 169–70 105–15 pilot programs for smart meters, Duncan, Roger, 193–94 184–87 DVD/DVR players, 211–13, 222, 247–48, pricing structures, 176 –84 249–50 privacy, 284–87 residential electricity generation, ease of use, 21 190–96 Echelon Corporation, 177 smart grids, 4, 30–31, 171–75, 176 –84, ecosystems 195–200 advantages, 13, 28 smart home ecosystem, 219–20, 225, automotive industry, 44–51, 107–08, 226–27, 231 115–29, 130–32, 134, 296, 297–99 see also smart meters building, 36–38, 68–69 Electronic Toll Collection (ETC), 120–21, consumer role, 66–68, 69 124 consumers’ preferred ecosystems, embedded intelligence, 1–8, 22–28 221–25 see also smart products; smart services energy industry, 195–99, 200, 226–27 embedded product controls see controls features of, 36 Ember, 64–65 healthcare, 63–65, 228 eMeter, 197 management strategies, 295–303 End-User License Agreements (EULA), 73, mobile phones, 136–50, 167 86, 96–101, 268–69, 274 privacy, 291–93 Energy Epicures consumer profile,187 –88

Index 331

energy industry Federator ecosystem model behavior change, 190 in action, 62–66, 67 consumer profiles,187 –88 appropriateness of, 305 consumers’ energy management role, automotive industry, 50, 115–24 187–95 consumers’ preferred home ecosystem, consumption reduction, 189 221–25 Control4 smart energy systems, features of, 42–43, 44 226–27 healthcare, 228 delegated consumer controls, 73–75 and Hegemon ecosystem model, 306 ecosystem model, 195–99, 200, 226–27, Home Wide Web, 201–02 296 industry sectors, 296 management strategies, 300–01 Jajah, 166–67 meters, traditional use of, 169–70 management strategies, 295–96 pilot programs for smart meters, NTT DoCoMo, 135–37 184–87 smart energy, 196–99, 226–27 pricing structures, 176 –84 smart home scenario, 201–02, 217–21 privacy, 284–87 smart services, 302 residential electricity generation, smartphones, 59, 135–37, 166–67, 302 190–96 and Transformer ecosystem model, smart grids, 4, 30–31, 171–75, 176 –84, 56–57 195–200 wireless carriers, 305 smart home ecosystem, 219–20, 225, feedback, 309–10 226–27, 231 Feed-In Tariff (FIT), 191–92 see also smart meters Felten, Edward W., 95 Energy Stalwarts consumer profile,187, films,92 –101 188, 190 first sale doctrine,98 –99 enterprises Fisker, Henrik, 131 advantages of smart products, 11–16 Fisker Automotive, 131–32 business opportunities, 4–8 food, 214–21 data, 240, 253–54 Ford Motors, 70–72, 73, 257, 258–59 demand-response (DR) programs, 179 Frugal Goal Seekers consumer profile,187, disadvantages of smart 188 products, 16–19 smart services for, 238–44, 253–54 game consoles, 211–13, 222, 223, 248, entertainment devices, 20, 211–13, 222, 249–50 231, 246–48, 249–50 Garmin, 51–52, 53, 54 Ericsson, 59 Gausman, William, 183 Europe, 104 GE (General Electric), 17, 225 European Union (EU), 263, 272, 290–91 General Motors (GM) Evans, Christopher, 2–3, 25 autonomous vehicles, 127–28 Event Data Recorders (EDR), 276–77 OnStar, 20, 45–51, 73, 149–50, 255–58, exit barriers, 91–92 276 Germany, 160–61, 191 Facebook, 283 Gillette, 86 Federal Communication Commission global positioning system (GPS) (FCC), 147, 156–57, 161–62, data collection, 267–69 165–66, 212–13, 263 ecosystem model, 51–53 Federal Energy Regulatory Commission location tracking, 271–72 (FERC), 178, 180–82, 186 OnStar, 20, 49, 75, 149–50 Federal Trade Commission (FTC), 262, pricing, 20 265–66, 268, 269, 280, 290–91 in smartphones, 52, 146–47

332 Index

global positioning system (GPS) (cont.) home computers, 222–23 Vehicle Information and home networks, 201–06, 221–25 Communications System (VICS) see also smart homes module, 119–22, 124 home security systems, 246–48, 249–50 GlowCap, 230–31, 251 Home Wide Web, 201–02 Google Home Wire, 202 Android operating system (OS), 52, homes see smart homes 53–56, 152, 153, 271, 282 Honda, 122–23 ecosystem model, 167 HTC, 54 Google Health, 63 Hug, Ralf, 257–58 Google Voice, 164–66 Hughes Electronics, 45 navigation devices, 52 hybrid vehicles, 298–99 smart meters, 225, 285–86 Grand Central, 164–66 IBM, 5, 26 i-mode, 135–37, 140 Halderman, J. Alex, 95 iMow, 17, 20 Healey, Trevor, 165 industry, smart products for, 7 healthcare Infrastructure to Vehicle (I2V) ecosystem model, 63–65, 228 communications, 116–17, 121, Google Health, 63 125, 127 privacy, 287 insurance, 277–78 smart home ecosystem, 223–24, Intel Corporation, 4–5, 23–25, 35 227–31 IntelliDrive, 128–29 smart services, 251 intelligent automobiles see automotive HealthVault, 34, 35, 63 industry Hegemon ecosystem model Intelligent Transport System (ITS), 115–29 in action, 44–51 interlocks, 79–82 appropriateness of, 305–06 International Data Corporation, 203 automotive industry, 44–51, 107–08, Internet, 221–25, 262–67 124–29, 130, 134, 297–99 iPhone and Charismatic Leader ecosystem vs. Android phones, 56 model, 304, 306 application control, 6, 136 consumers, 66–67 business model, 13, 54, 136, 151–55 disruption of, 302–03 Charismatic Leader ecosystem model, energy industry, 195–99, 200 303–04 features of, 38–40, 41, 44 ecosystem model, 57–58, 67 and Federator ecosystem model, 306 Google Voice application, 165–66 industry sectors, 296 industry redefinition, 4 management strategies, 296–303 location tracking, 271 pre-emptive vendor controls, 77 pre-emptive vendor controls, 76–77 smart home ecosystem scenario, privacy, 282–84 215–17 RedLaser, 251–53, 254 smart services, 302–03 iPod, 6, 12–13 smartphones, 136–50 iSuppli, 256–57 and Transformer ecosystem model, iTunes, 12–13 56, 305 wireless carriers, 136–50, 167, 299–300 Jajah, 162–63, 165, 166–67 hidden intelligence, 22–28 Japan, 72, 104, 106, 115–24 Hohm, 285 Jini, 202 home appliances, 214–21, 284–87 J2ME (Java Mobile Edition), 137, 142

In dex 333

Kendrick, James, 146–47 microprocessors, 8–9, 11, 23–25, 26 Kindle Microsoft Amazon’s business strategy, 12 ecosystem model, 34, 35, 58, 63 ecosystem model, 60–61, 67, 303–04 Hohm, 285 exit barriers, 91 Open Handset Alliance (OHA), 55 industry redefinition, 4 smart energy products, 225 pre-emptive vendor controls, 78–79 smart homes, 206–07, 209 Terms of Use (TOU), 99 Universal Plug and Play, 202–03 kitchens, 214–21 VoIP (Voice over Internet Protocol) Kore Telematics, 236 access, 165 Korea, 207 military vehicles, 126–27 Mincom, 197 Largent, Steve, 147–48 MMS (Multimedia Messaging Service), legal controls 137, 140 content protection, 14–16, 92–101 Mobile Marketing Association (MMA), patents, 85–92 280–81 Lessig, Lawrence, 95, 100–01 mobile phones LG, 54, 215–17 application controls, 141–44 liability, for smart product “actions”, competition with GM OnStar, 47, 49 109–15 consumers, 20 licensing, 96–101 ecosystem model, 136–50, 167 Logitech, 204–05 exit barriers, 91 Lombreglia, Ralph, 239–41, 242–43 handsets, 140–41, 144–50 loyalty, 12–13, 14–15, 313–14 home ecosystem platform, 223–24 Lucent Technologies, 202 i-mode, 135–37, 140 Lurie, Glenn, 245 innovation, 150–56 messaging, 140 Magney, Phil, 256 new business environment, 167–68 maintenance, 13 portability, 147 management strategies pre-emptive vendor controls, 30, 75–77, automotive industry, 297–99 140–56, 159–62 ecosystem models, 295–303 and privacy, 267–69, 271–75, 279–84 energy industry, 300–01 as smart services, 248, 249–50 smart homes, 301–02 subscription costs, 148–49 smart products, 32–33, 295–96, 314–15 VoIP (Voice over Internet Protocol), smart services, 302–03, 314–15 155–68 smartphones, 299–300 Wi-Fi enabled handsets, 155–56 visible value creation, 295–96, 314–15 see also smartphones wireless carriers, 299–300 Moore’s Law, 24, 26 market share, 12–13, 14–15 Mothers Against Drunk Driving (MADD), Mayer, Bethany, 202 80–81 Mazda, 123 Motion Picture Association of America mechatronics, 9 (MPAA), 100, 212–13 media devices, 20, 211–13, 222, 231, Motorola, 54, 55 246–48, 249–50 MP3 players, 100 medical support see healthcare M2M Mercedes-Benz, 112–13 business model, 253–61 microchips, 1–2, 3–4 for consumers, 244–53, 254–61 microcontroller units (MCUs), 1, 3–4, 9, ecosystem model, 305 22–23, 25–28 for enterprises, 238–44, 253–54

334 Index

M2M (cont.) patents, 85–92 enterprises vs. consumers, 254, 261 PayD insurance (Pay as You Drive), 277–78 evolution of, 234–38 Pepco, 196–97 as smart services, 233, 234–38 personal computers (PCs), 26, 222–23 M2M Premier, 239 personal navigation devices (PNDs), 20, Mundie, Craig, 203 47–48, 49, 51–53 music distribution controls, 92–101 see also global positioning system music players, 211–13 (GPS) Musk, Elon, 130–31 Philips, 208, 209 My Sears Holdings Corporation (SHC) phone lines, 221–25 Community, 264–66 piracy of content, 15–16, 92–101 MyKey system, 70–72, 73 Plastic Logic, 61 PowerCentsDC smart energy project, National Automated Highway System 196–97 Consortium (NAHSC), 125 PowerMeter, 285–86 National Highway Traffic Safety pre-emptive smart services, 239–40, Administration (NHTSA), 276 242–43 National Institute of Standards and pre-emptive vendor controls Technology (NIST), 197–98 ADAS (Advanced Driver Assistance navigation devices see global positioning Systems), 109–15 system (GPS) and contractual controls, 92–101 Nespresso coffee machines, 86–90 and legal controls, 85–92 Nestlé, 86–90 modes of, 74, 75–79 network effects, 21, 43 wireless carriers, 75–77, 140–56, networks see home networks 159–62 Nippon Calculating Machine Corporation, price, 17, 20 23–24 Priefert, Carol, 205 Nissan, 123 Prius, 298 Nokia privacy applications, 151–52 automotive products, 275–79 business model, 155 best practice, 290–94 ecosystem model, 58–60, 140, 304 boundaries, 269–71 Open Handset Alliance (OHA), 55 consumers, 28, 246, 254–61, 290–91 smart homes, 207–08, 209 ecosystem data, 291–93 nPhase, 237–38 energy usage, 284–87 NTT DoCoMo, 54, 135–37, 141, 154–55 healthcare, 287 Nuttall, Chris, 165 on the Internet, 262–67 mobile phones, 267–69, 271–75, Occidental, 251–53 279–84 On Board Diagnostic (OBD) systems, regulation, 262, 263, 265–66, 268, 269, 82–85, 275 272, 280–81, 290–91 OnStar, 20, 45–51, 73, 149–50, RFID (radio-frequency identification) 255–58, 276 tags, 288–90 Open Handset Alliance (OHA), 54–55 smart product data collection, 32, see also Android operating system (OS) 267–75, 290–94 Orwell, George, 78–79 product cloning, 15–16 Ovi, 151–52 product development, 14 ownership of products, 96–101 product failure, 16–17 product interlocks, 79–82 Palm, 55, 267–69 product ownership, 96–101 Passive Ratepayers consumer profile,187, productivity, 238–44 188 Progressive Insurance, 277–78

Index 335

proprietary controls, 82–86 SIMs (Subscriber Identity Modules), 52, protective controls, 74, 79–86 75–76, 77, 140–41 Psion, 59 Skype, 158–62, 164, 165 smart ecosystems see ecosystems Q-drive, 131 smart energy see energy industry; smart Qualcomm, 141–42, 237–38, 239, 257 meters smart grids, 4, 30–31, 171–75, 176 –84, Radin, Margaret, 97–98 195–200 radio-frequency identification (RFID) tags, see also smart meters 288–90 smart homes Recording Industry Association of America barriers to networking, 210–13, 231 (RIAA), 94, 100 consumer attitudes, 31–32, 209–13, RedLaser, 251–53, 254 231–32 refrigerator ecosystem scenario, 214–21 consumers’ preferred ecosystems, regulation 221–25 location tracking, 272 development difficulties, 201–06 mobile marketing, 280–81 ecosystems, 201–02, 214–21 online data, 262, 263 energy products, 219–20, 225, 226–27, privacy, 262, 263, 265–66, 268, 269, 231 272, 280–81, 290–91 future of, 206–09 remote controls, 204–05 healthcare, 227–31 Renault, 53 management strategies, 301–02 repairs, 13 privacy, 284–87 research and development (R&D), 49 refrigerator ecosystem scenario, revenues from smart products, 12–13 214–21 RFID (radio-frequency identification) tags, technology availability, 210 288–90 Smart Meter Pilot Program, Incorporated, RIM (Research in Motion), 54, 55, 146–47, 196 151–52, 155, 281–82 smart meters Rose, David, 230 advantages, 174–75 Rubin, Andy, 55 capabilities, 175–84 consumers’ energy management role, safety 187–95 ADAS (Advanced Driver Assistance cost of, 170 –71 Systems), 105–15 ecosystem model effects, 4, 195–99 automobile accidents, 103–05 future of, 30–31, 199–200 smart automobiles, 4, 29–30, 103, pilot programs, 184–87 105–07, 115–29 pricing structures, 176 –84 smart products, 19–20, 79–82 privacy, 275, 284–87 Samsung, 54, 201–02 smart grids, 4, 30–31, 171–75, 176 –84, Schmettow, Alexander von, 160 195–200 Sears, 264–66 as smart services, 250–51 security (smart products), 16, 291–93 smartphones security systems, 246–48, 249–50 business models, 150–56 Seidenberg, Ivan, 166 ecosystem model, 59, 135–50, 151–55, Selectable Output Control (SOC), 166–67, 302 212–13 home ecosystem platform, 223–24 self-service systems, 311–13 management strategies, 299–300 Sensus, 197 navigation devices, 52, 146–47 SHC (My Sears Holdings Corporation privacy, 279–84 Community), 264–66 as smart services, 248, 249–50

336 Index

smartphones (cont.) Symbian platform, 59 see also mobile phones Sync (Ford Motors), 258–59 smart product control see controls smart product ecosystems see ecosystems telecommunications, 30, 296 smart products see also mobile phones; smartphones; advantages to consumers, 6–7, 19–22, wireless carriers 79–82 Telefónica, 54 advantages to enterprises, 11–16 telephone lines, 221–25 business opportunities, 4–8 television, 158, 211–13, 221, 222, 246–48, controls, 10–11, 28–29, 101–02 249–50 definition,8 –11 Terms of Use (TOU), 73, 86, 91, 96–101, 274 disadvantages to enterprises, 16–19 Tesla, 130–31 future development, 2–4, 314–15 tethered appliances, 77–78 Hegemon ecosystem model, 302–03 threats, 14–16 management strategies, 32–33, 295–96, 3G, 49, 138, 223, 271 314–15 Time of Use (TOU) rates for electricity origins of, 22–28 consumption, 170 prevalence in modern life, 1–2 T-Mobile, 54, 152, 160–61, 163 and privacy, 32, 267–75, 290–94 TomTom, 52–53, 259–61 visible value creation, 295–96, 306–15 Toro, 17, 20 SmartR (smart refrigerator), 214–21 Toyota, 298 smart services Transformer ecosystem model adoption of, 32 in action, 51–57, 68 after-sales service, 13 appropriateness of, 304–05 business model, 253–61 features of, 43–44 for consumers, 233–34, 244–53, Google, 167 254–61 and Hegemon ecosystem model, 56, ecosystem model, 302–03 305 for enterprises, 238–44, 253–54 smart home ecosystem scenario, enterprises vs. consumers, 233–34, 217–21 254, 261 transparency, 290–91, 295–96 future development, 314–15 TRUSTe, 263 management strategies, 302–03, 314–15 United States (USA) and M2M, 233, 234–38 alcohol ignition locks, 80–82 and privacy, 267–75, 290–94 automotive industry, 82–83, 103–05, visible value creation, 295–96, 306–15 106, 124–29 SmartWay project, 117, 121 consumers’ energy management role, SMS (Short Message Service), 137, 140 187–95 social norms, 269–71 Digital Millennium Copyright Act social threats, 14–16 (DMCA), 86, 91, 92–95, 96, 100–01 software, 9–11 electricity meters, traditional use of, solar power generation, 190–95 169–70 Sony, 61, 62 electricity pilot programs, 184–87 Sony Ericsson, 54 electricity smart grids, 170 –75 Sony-BMG, 95–96 electricity smart meters, 31, 170 –71, Sprint, 54, 152 175–84, 199–200 Sun Microsystems, 202 healthcare, 227–28 Sviokla, John, 130 privacy, 262–67, 269 Sweden, 81 smart services, 244–45

Index 337

Universal Plug and Play, 202–03 Wireless Application Protocol (WAP), UtiliPoint International, Inc., 196–97 143–44 wireless carriers Vehicle Information and Communications application controls, 141–44 System (VICS) module, 119–22, automotive industry, 149–50 124 ecosystem model, 136–50, 167, Vehicle to Infrastructure (V2I) communica- 299–300, 305 tions, 116–17, 121, 129 handsets, 140–41, 144–50, 155–56 Vehicle to Vehicle (V2V) communications, i-mode, 135–37, 140 116–17, 121, 127, 129 management strategies, 30, 299–300 Verizon, 142, 144–47, 166, 237–38 messaging, 140 video game consoles, 211–13, 222, 223, 248, new business environment, 167–68 249–50 portability, 147 video recorders, 99 pre-emptive vendor controls, 75–77, visible value creation, 295–96, 306–15 140–56, 159–62 Vitality, 230–31 smart services, 245–46 Vladeck, David, 265–66 subscription costs, 148–49 Vodafone, 54, 237 VoIP (Voice over Internet Protocol), VoIP (Voice over Internet Protocol), 155–68 155–68 see also mobile phones; smartphones Volvo, 81, 114 wireless network home ecosystem, 221–25

Wagoner, Rick, 127–28 Xcel Energy, 192–93 Wal-Mart, 13 Wan, Tony, 205–06 ZigBee Alliance, 64–65, 198–99, 224, Whirlpool, 17–18, 225 226–27, 228 Wi-Fi, 155–68, 222–23, 287 Zittrain, Jonathan, 77–78 Wingcast, 257 Zune music players, 58