Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information Index accidents see safety iPhone, 6, 136 Acer, 54 mobile phone business models, 136–39, ADAS (Advanced Driver Assistance 141–44 Systems), 105–15 NTT DoCoMo, 135–37 Advanced Metering Infrastructure (AMI) smartphone business models, 151–55 capabilities, 175–84 ASUSTeK, 53, 54 consumers’ energy management role, AT&T, 76–77, 137, 139, 245 187–95 Austin Energy, 193–94 ecosystem model effects, 195–99 Automated Highway System (AHS), 125–26 future of, 199–200 automotive industry pilot programs, 184–87 accidents, 103–05 Advanced Safety Vehicle (ASV) project, ADAS (Advanced Driver Assistance 117, 122–24 Systems), 105–15 after-sales service, 13 alcohol ignition locks, 80–82 Agassi, Shai, 132 On Board Diagnostic (OBD) systems, Airbiquity, 257–58 82–85, 275 alcohol ignition locks, 80–82 ecosystem models, 44–51, 107–08, Allmendinger, Glen, 239–41, 242–43 115–29, 130–32, 134, 296, 297–99 Altium, 35–36 electric vehicles, 129–34, 298–99 Amazon Ford Sync, 258–59 business strategy, 12 insurance, 277–78 ecosystem model, 60–61, 67, 303–04 Japan’s Intelligent Transport System exit barriers, 91 (ITS), 115–24 industry redefinition, 4 management strategies, 297–99 pre-emptive vendor controls, 78–79 MyKey system, 70–72, 73 Terms of Use (TOU), 99 OnStar, 45–51, 73, 149–50, 255–58, 276 American Beverage Institute (ABI), 81–82 privacy, 275–79 America’s Carriers Telecommunication product development, 4, 29–30, 103, Association (ACTA), 156–57 105–07, 134 Android operating system (OS), 52, 53–56, remote disabling technology, 75 152, 153, 271, 282 smart services, 250, 255–61 Apple US smart transportation strategies, application control, 6 106, 124–29 business model, 12–13, 54, 136, 151–55 Wingcast, 257 ease of use, 21 wireless carriers, comparison with, ecosystem model, 57–58, 61, 303–04 149–50 Google Voice application, 165–66 autonomous vehicles, 106, 115–16, 127–28 industry disruption, 299 AutoOS, 133–34 Open Handset Alliance (OHA), 55 pre-emptive vendor controls, 76–77 Barnes & Noble, 60 privacy, 282–84 Belknap, Kevin, 22 applications for mobile phones Better Place, 132–34, 299 © in this web service Cambridge University Press www.cambridge.org Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information Index 329 BlackBerry, 54, 146–47, 151–52, 155, 281–82 privacy, 28, 246, 254–61, 290–91 Bluetooth connections, 144–46 role of, 66–68, 69 BMW, 113–14 self-service, 311–13 BookSurge, 12 smart energy management, 187–95 BREW (Binary Runtime Environment for smart homes, 31–32, 209–13, 231–32 Wireless), 137, 141–42 smart meters, 174–75, 184–95, 199–200 Brisbourne, Alex, 236–37 smart products, 6–7, 19–22, 79–82 British Broadcasting Company smart services, 233–34, 244–53, (BBC), 212, 213 254–61 broadband Internet connection, 221–25 visible value from smart products, Brockway, Nancy, 184–86, 188 18–19, 295–96, 306–15 burglar alarms, 246–48, 249–50 content piracy, 15–16, 91–101 business opportunities, 4–8 Continental Automated Buildings Association (CABA), 205, cable television, 158, 221 209, 226 calculators, 23–24 Continua Health Alliance, 64, 228 CardioNet, 229–30 contractual controls, 74, 92–101 cars see automotive industry Control4, 226–27 Carterfone, 139 controls cellphones see mobile phones compliance controls, 74 Charismatic Leader ecosystem model consumer resistance to, 71–72 in action, 57–62 contractual controls, 74, 92–101 appropriateness of, 303–04 data privacy, 291 automotive industry, 130–32 delegated consumer controls, 48, customer role, 67 70–72, 73–75, 109–15 features of, 40–42, 44 electricity consumption, 178–84 and Hegemon ecosystem model, 50–51, exit barriers, 91 56, 304, 306 legal controls, 85–91 smartphones, 151–55 proprietary controls, 82–86 China Mobile, 54 protective controls, 74, 79–86 Christensen, C. M., 49 smart grids, 173–74 Cisco, 202, 209 smart products, 10–11, 28–29, 101–02 cloning, 15–16 types, 72–73 coffee makers, 86–90 visible value creation, 295–96, 314–15 Comcast, 158 see also pre-emptive vendor controls companies see enterprises convenience, 20 competitions, 126–27 copyright, 86, 91–95, 96, 100 competitive threats, 14–16 costs, 17, 20 compliance controls, 74 counterfeit products, 15–16 computers, 26, 222–23 customers see consumers Comverge, 197 consumers data advantages of smart products, 19–22 automotive products, 275–79 controlled products, reaction to, 71–72 consumer data, 246, 254–61, 290–91 data, 246, 254–61 ecosystem data, 291–93 demand-response (DR) programs, energy usage, 284–87 179–84 enterprise data, 240, 253–54 ecosystem preference, 221–25 Internet privacy, 262–67 energy usage, 177–78, 199–200 privacy best practice, 290–94 energy user profiles,187 –88 smart products, 32, 267–75, 290–94 loyalty, 12–13, 14–15, 313–14 smartphones, 279–84 © in this web service Cambridge University Press www.cambridge.org Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information 330 Index data (cont.) role of, 34–36 visible value creation, 295–96, 314–15 selecting appropriate models, 303–06 Davis, Doug, 4–5 smart homes, 201–02, 214–21 DEF CON conference (2009), 289 smart services, 302–03, 305 Defense Advanced Research Projects smartphones, 59, 135–50, 151–55, Agency (DARPA), 126–27 166–67, 302 delegated consumer controls, 48, 70–72, wireless carriers, 136–50, 167, 73–75, 109–15 299–300, 305 demand-response (DR) programs see also Charismatic Leader ecosystem consumers’ energy management role, model; Federator ecosystem 187–95 model; Hegemon ecosystem ecosystem model effects, 195–99 model; Transformer ecosystem future of, 199–200 model pilot programs for smart meters, EDS, 45 184–87 Electric Power Research Institute (EPRI), pricing structures, 178–84 197–98 Deutsche Telekom, 161 electric vehicles, 129–34, 298–99 digital media, 92–101 electricity Digital Millennium Copyright Act behaviour change, 190 (DMCA), 15–16, 86, 91, 92–95, 96, consumer profiles, 187–88 100–01, 162 consumers’ energy management role, digital networks, 137–38 187–95 Digital Rights Management (DRM), 15–16, consumption reduction, 189 95–96, 97–98, 212, 213 Control4 smart energy systems, Disabler, 75 226–27 disclosure, 290–91, 295–96 delegated consumer controls, 73–75 disruptive technology, 37–44, 49, 129–34 ecosystem model effects, 195–99, 200, DoCoMo, 54, 135–37, 141, 154–55 226–27, 296 Dotson, Robert, 152 management strategies, 300–01 DSSS (Driving Safety Support Systems), meters, traditional use of, 169–70 105–15 pilot programs for smart meters, Duncan, Roger, 193–94 184–87 DVD/DVR players, 211–13, 222, 247–48, pricing structures, 176 –84 249–50 privacy, 284–87 residential electricity generation, ease of use, 21 190–96 Echelon Corporation, 177 smart grids, 4, 30–31, 171–75, 176 –84, ecosystems 195–200 advantages, 13, 28 smart home ecosystem, 219–20, 225, automotive industry, 44–51, 107–08, 226–27, 231 115–29, 130–32, 134, 296, 297–99 see also smart meters building, 36–38, 68–69 Electronic Toll Collection (ETC), 120–21, consumer role, 66–68, 69 124 consumers’ preferred ecosystems, embedded intelligence, 1–8, 22–28 221–25 see also smart products; smart services energy industry, 195–99, 200, 226–27 embedded product controls see controls features of, 36 Ember, 64–65 healthcare, 63–65, 228 eMeter, 197 management strategies, 295–303 End-User License Agreements (EULA), 73, mobile phones, 136–50, 167 86, 96–101, 268–69, 274 privacy, 291–93 Energy Epicures consumer profile,187 –88 © in this web service Cambridge University Press www.cambridge.org Cambridge University Press 978-0-521-14750-7 - Smart Products, Smarter Services: Stratergies for Embedded Control Mary J. Cronin Index More information Index 331 energy industry Federator ecosystem model behavior change, 190 in action, 62–66, 67 consumer profiles, 187–88 appropriateness of, 305 consumers’ energy management role, automotive industry, 50, 115–24 187–95 consumers’ preferred home ecosystem, consumption reduction, 189 221–25 Control4 smart energy systems, features of, 42–43, 44 226–27 healthcare, 228 delegated consumer controls, 73–75 and Hegemon ecosystem model, 306 ecosystem model, 195–99, 200, 226–27, Home Wide Web, 201–02 296 industry sectors, 296 management strategies, 300–01 Jajah, 166–67 meters, traditional use of, 169–70 management strategies, 295–96 pilot programs for smart meters, NTT DoCoMo, 135–37 184–87 smart energy, 196–99, 226–27 pricing structures, 176 –84 smart home scenario, 201–02, 217–21 privacy, 284–87 smart services, 302 residential electricity generation, smartphones, 59, 135–37, 166–67, 302 190–96 and Transformer ecosystem model, smart grids, 4, 30–31, 171–75, 176 –84, 56–57 195–200 wireless carriers, 305 smart home ecosystem, 219–20, 225, feedback, 309–10 226–27, 231 Feed-In Tariff (FIT), 191–92 see also smart meters Felten, Edward W., 95 Energy Stalwarts consumer profile, 187, films, 92–101 188, 190 first sale doctrine,98 –99 enterprises Fisker, Henrik, 131 advantages of smart products, 11–16 Fisker Automotive, 131–32 business opportunities, 4–8 food, 214–21 data, 240, 253–54 Ford Motors, 70–72, 73, 257, 258–59 demand-response (DR) programs, 179 Frugal Goal Seekers consumer profile, 187, disadvantages of smart 188 products, 16–19 smart services for, 238–44, 253–54 game consoles, 211–13, 222, 223, 248, entertainment devices, 20, 211–13, 222, 249–50 231, 246–48, 249–50