REPORT Through and Beyond the Pandemic 2 ICEA LION General Insurance 2020 Integrated Report
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INTEGRATED 2020 REPORT Through And Beyond The Pandemic 2 ICEA LION General Insurance 2020 Integrated Report Foreword 4-6 1 - WHO WE ARE 2 - WHERE & HOW WE OPERATE About ICEA LION Group 7-8 Operating Context 23-24 Mission, Vision, Core Values & Brand Promise 9 Stakeholder Mapping 25-26 Company History 10 Business Model 27 Our Regional Footprint 11 2020 Strategic Plan & Performance 28-29 Leadership Structure 12 Interview - Head Digital Innovation 30-31 How We Create Value 13 Interview - Head Data & Analytics 31-32 Statements from Chairman & CEOs 14-19 Our Board of Directors 20 Our Leadership Team 21 3 - GOVERNANCE STATEMENTS 4 - OUR RISK LANDSCAPE Managing Current Risks 54 -59 Board Chairman 34-42 COVID-19 & Interconnectedness 59 Board Finance & Investment Committee 43-44 Managing Future Risks 60-63 Board Audit & Risk Committee 45-48 Board Remuneration & Nomination Committee 49-50 Board Growth, Innovation & ICT Committee 51-52 CONTENTS ICEA LION General Insurance 2020 Integrated Report 3 5 - OUR VALUE CREATION 6 - APPENDICES Our Approach: The 6 Capitals Model 65-66 Corporate Information 179 Materiality Assesment 67 CSR/CSI Initiatives Listing 2013 - 2020 180-182 Human Capital 68-72 Awards & Accolades 2012 - 2020 183-184 Intellectual Capital 73-74 GCR Rating 184 Social & Relationship Capital 75-77 International Integrated Reporting Council (IIRC) Index 185 Natural Capital 78-79 Our Integrated Report Lab Team 186 Manufactured Capital 80-81 Audited Financial Statements Team 187 Financial Capital 82-83 Chief Finance Officer’s Statement 84-85 Group & Company 5 Year Financial Highlights & Graphs 86-91 2020 Audited Financial Statements: Report of directors 93-94 Statement of directors’ responsibilities 95 Report of parent company consulting actuary 96 Independent auditor’s report 97-99 Financial Statements: Consolidated & Company Statements of Comprehensive Income 100 Consolidated & Company Statements of Financial Position 101 Consolidated & Company Statement of Changes in Equity 102-103 Consolidated & Company Statements of Cash Flows 104 Notes 105-175 Supplementary Information: Consolidated Revenue Account 176 Company Revenue Account 177 4 ICEA LION General Insurance 2020 Integrated Report FOREWORD OUR PAST REPORTS THROUGH & BEYOND THE PANDEMIC 2020 was the year that truly affirmed the fact that we live in a global village. The COVID-19 pandemic’s effects reverberated across the globe and affected us politically, economically, socially, technically, legally and environmentally in unprecedented ways. The negative and positive impact of the pandemic on our organization and all our stakeholders is outlined in this report as we demonstrate our optimism for the best outcome as well as our resilience through and beyond this pandemic. Indeed, 2020 was also a special year as the Chief Executive Officers of our ICEA LION Life THE 6 CAPITALS & OUR VALUE CREATION PROCESS and General Insurance companies both retired at the tail end of the year. They both had For the purpose of Integrated Reporting, ICEA LION ascribes to the 6 Capitals Model as we over 35 years’ experience in the insurance and financial services sector and were renown seek to create value for our stakeholders. In our report, we provide disclosure underwritten and esteemed not only for their award-winning stewardship of their companies, but also using this model as relates to: human, intellectual, natural, social and relationship, for their immense contribution to the industry. The ICEA LION family wishes them well manufactured as well as financial capital. in their retirement and delights in the knowledge that our organization will still be able to tap into their vast wealth of knowledge as they will be retained on some of our ICEA LION It is our belief that revealing our strengths and vulnerabilities will not only boost our Group Boards. bid to scale the heights of best practice with regards to relational thinking and corporate governance, but also increase our social licence to operate as we showcase the heart and ICEA LION’s 2020 Integrated Report aims to provide a comprehensive overview of how soul of ICEA LION. we create shared value for our stakeholders. It is founded upon our relentless pursuit of best practice with regard to corporate governance and our corporate mission to sustainably MATERIALITY protect and create wealth for our stakeholders. We take pride in the fact that despite This report regards material aspects as those which are likely to impact our Group’s the ravages the COVID-19 pandemic has had upon the globe; ICEA LION has remained ability to achieve its strategy; remain commercially viable; environmentally and socially resilient. relevant; and to substantively influence the assessment and decisions of our stakeholders. The purpose of this report is to provide our stakeholders with concise information about In pursuing our strategy, we will continue to carefully use the range of capitals available to ICEA LION in the context of our internal and external environment, how we weathered the us as we consider their interconnectedness. This will in turn help us create value for our COVID-19 storm and how we continue to create and retain value over the short, medium internal and external stakeholders. and long term. FRAMEWORKS USED With this report, we expect to provide all interested parties with the information needed to understand the vital role ICEA LION plays in corporate citizenship within the socio- This report has been prepared in compliance with the International Integrated Reporting economic sphere. We aim to share our approach to dealing with the effects of the pandemic Council (IIRC) Framework. The ICEA LION Integrated Report Lab and Leadership Team as well as other contemporary issues affecting the insurance and financial services sector. have considered the IIRC guiding principles, key elements and concepts; and with the COVID-19 aside, these include the evolution and in some cases revolution of demographics, guidance of the Board of Directors applied these to the preparation of this report. This climate change, the role of innovative technology, our social impact and essentially our report is also aligned with the parameters of the Global Reporting Initiative (GRI), Kenya outlook on the future. Companies Act, 2015, The Corporate Governance Code for the Private Sector, as well as guidance issued by the Insurance Regulatory Authority on Corporate Governance. ICEA LION General Insurance 2020 Integrated Report 5 The financial statements have been prepared in accordance with the International Financial This project developed a new generation of risk assessment tools designed to enable the Reporting Standards (IFRS). ICEA LION General Insurance‘s financial statements insurance industry to better understand the impact of climate change on their businesses. contained in this report were audited by PricewaterhouseCoopers (PwC). The tools allow for consistent and transparent analytical approaches that can be used to identify, assess and disclose climate change-related risks and opportunities in insurance REPORTING PERIOD & RESPONSIBILITY OF THE INTEGRATED underwriting portfolios under physical, transition and litigation risks. REPORT The Integrated Report has been prepared for the period 1 January to 31 December 2020 and covers the activities of ICEA LION General Insurance Company Limited and its subsidiary. The ICEA LION Board is responsible for the Integrated Report. ACTING AS A RESPONSIBLE LEADER As the first signatory in East and Central Africa to UNEP FI’s Principles of Sustainable Insurance (PSI), we continue to stand by our commitment of responsible business. The aim of the Principles is to lay a foundation upon which as a player, we can build a stronger relationship that puts sustainability at the heart of risk management in the pursuit of a more forward-looking and better managed world. Commitment to these Principles articulates to our stakeholders our stance towards responsible action as we consciously develop innovative risk solutions that solve current and emerging challenges. It positions ICEA LION as a market leader as we seek dominance towards shaping policies that positively influence the insurance market and the African economy at large. Insuring the climate transition Insuring the climate transition Z SOLE AFRICAN PARTICIPANT IN THE CLIMATE RELATED FINANCIAL DISCLOSURES (TCFD) INSURER PILOT GROUP %GORS[PIHKIQIRXW UN Environment Programme’s Principles for Sustainable TCFD pilot group and made this collaborative project possi- Insurance Initiative (PSI) is indebted to each of the 22 lead- ble. They contributed invaluable insights to this pioneering ing insurance and reinsurance companies worldwide and project by participating in numerous meetings, document During the year, ICEA LION participated in the largest pioneer collaborative effort by their respective representatives who formed part of the PSI reviews, and internal model testing. 47-8'*(TMPSXKVSYTQIQFIVW č %PPMER^ (Germany): Thomas Liesch, James Wallace č 17 %((Japan): Yasumasa Kanie, Keita Uehara insurers to pilot the use of climate-change scenarios to better assess climate related č %ZMZE (UK): Ben Carr, Zelda Bentham, Chris Boss, č 1YRMGL6I (Germany): Philipp Hasenmueller, Renate Bianca Hanscombe, Finn Clawson, Adrian Whitaker, Bleich, Eberhard Faust, Stephan Laemmle, Heike Claire Vedrenne, Masani Panigrahi Markus, Ina Ebert, Julia Schubring-Giese physical, transition and litigation risks in the insurance business. We joined 21 other leading č AXA (France): Suzanne Scatliffe,