Leonardo da Vinci Programme – Project RO/03/B/P/PP175006 LESSON E19_EN. INTERNET TROUBLESHOOTING, DISTURBANCES, MAINTENANCE. Parent Entity: IPA SA, Bucharest, Romania, 167 bis, Calea Floreasca; Fax: + 40 21 316 16 20 Authors: Gheorghe Mincu Sandulescu, University Professor Dr., IPA SA, Bucharest, Romania, 167 bis, Calea Floreasca, Mariana Bistran, Principal Researcher, IPA SA, Bucharest, Romania, 167 bis, Calea Floreasca, e-mail:
[email protected]. Consultations: Every working day between 9.00 a.m. and 12.00 p.m. After studying this lesson, you will acquire the following knowledge: Understanding the troubleshooting methodology and procedures. Ethical, economic and managerial aspects of the troubleshooting activities. Essential diagnosis tools for troubleshooting and their mode of use. The control of connectivity through the use of powerful and simple to apply troubleshooting tools. The use of the Microsoft ©®WINDOWS environment for troubleshooting. The use of elements from the Unix / Linux environment for troubleshooting. CONTENT OF THE LESSON 1. TROUBLESHOOTING PROCEDURES. 2. UNIX UTILITIES AND SYSTEM FILES RELATED TO NETWORKING AND TROUBLESHOOTING. 3. DIAGNOSIS TOOLS AND UTILITIES IN MICROSOFT ®WINDOWS. 4. PATHPING MICROSOFT ®WINDOWS DIAGNOSIS TOOL FOR TROUBLESHOOTING CONNECTIVITY. 5. THE Netstat DIAGNOSIS TOOL. MICROSOFT ®WINDOWS 6. OTHER DIAGNOSIS TOOLS. MICROSOFT ®WINDOWS LEARNING OBJECTIVES: After learning this lesson you will accomplish the ability to: apply the troubleshooting methodology and procedures. respect the ethical constraints and take into consideration the economic and managerial aspects of the troubleshooting activities. accomplish the necessary information for troubleshooting actions inside your specific activities, to apply the troubleshooting tools.. The control of connectivity through the using of the powerful and simple to apply troubleshooting tools.