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Annual Report 2017 BUILD DIGITAL RUSSIA PJSC SROSTELECOM Annual Report 2017 01 Rostelecom Today Rostelecom About this Report Strategic Report Strategic This Report has been prepared by PJSC Rostelecom (“Rostelecom” or the “Company”) and its subsidiaries (jointly, the “Group”), in line with Note 9 Subsidiaries to the Company’s consolidated financial statements prepared under the International Financial Reporting Standards (“IFRS”) for the GovernanceCorporate Performance Rostelecom’s Management Risk year ended 31 December 2017. Disclaimer » the Company’s future position in the The above forward-looking statements regarding development of the communications infrastructure, telecommunications market and the outlook for the future events are subject to risks, uncertainties and technology-driven innovations, and convergence of This Report contains certain “forward-looking market segments in which the Company operates other factors that may cause the actual results to differ technologies statements regarding future events”, as defined by from those discussed in the statements. These risks, the US federal securities laws, which are, therefore, » economic outlook and industry trends uncertainties, and other factors include: » other risks and uncertainties. regulated by these laws, which provide for no liability for any act done or omitted in good faith. Such » potential regulatory changes and assessments of » risks associated with changes in the political, More details on these factors are available in the forward-looking statements regarding future events the impact any laws or regulations may have on the economic, and social environment in Russia and Company’s public disclosures. Most of the above include (but are not limited to) the following: Company’s business macroeconomic changes factors are beyond the Company’s control or can not be predicted by the Company. In view of the above, » estimates of future operational and financial » assessment of the risks affecting the Company’s » risks associated with Russian laws, legislative the Company does not recommend to rely on the performance of the Company and projected effects financial and business operations, and risk mitigation reforms, and taxation, including laws, regulations, statements regarding future events presented in on the current value of future cash flows plans decrees, and resolutions governing the Russian this Report without proper guidance. The Company telecommunications industry, activities related to assumes no obligation to publicly revise its statements » the Company’s plans to have equity interests in » other Company’s plans and forecasts regarding placement and public circulation of securities, and – neither to reflect events or circumstances after the Information Additional other businesses future events. foreign exchange control requirements to Russian date of this Report, nor to report on any unanticipated companies, including the statutory interpretation of events, except where required by the applicable law. » the Company’s plans for network construction and such regulations by the regulatory bodies upgrades, as well as capital expenditures » risks associated with the Company’s business, » changes in demand for the Company’s services, including performance against targets and set the Company’s plans to enhance the existing and profitability and growth rates; ability to create and develop new services, and price forecasts meet demand for the Company’s services, including their promotion; the Company’s ability to maintain » plans to improve the Company’s corporate its competitive edge in the Russian liberalised governance practices telecommunications market » technology risks associated with the operation and PJSC SROSTELECOM Annual Report 02 2017 03 Rostelecom Today Rostelecom Advances in the Industrial Internet of Things (IIoT) create new markets for Table of Contents transmission and processing of big data – the most valuable asset for the future digital economy. Rostelecom already pursues IIoT projects across a wide range of industries aiming to ensure sustainable long-term growth. Strategic Report Strategic ROSTELECOM TODAY STRATEGIC REPORT CORPORATE GOVERNANCE 06 2017 Highlights 28 Industry Overview and Competitive 52 Corporate Governance Practice Analysis 52 Corporate Governance Framework 08 Chairman’s Statement 28 Russian Telecommunications Market 55 Plans to Improve Corporate Governance Governance Corporate 10 Letter from the President 29 Broadband Services 56 Governing Bodies 30 Pay TV Services 12 Key Events 30 MVNO Services 56 General Shareholders’ Meeting 12 Key Events of 2017 30 Fixed-Line Services 56 Board of Directors 63 Corporate Secretary 12 Key Events After the Reporting 31 Updated Development Strategy Period 64 President and Management Board 31 Strategic Foundation 68 Committees of the Management Board 13 History Milestones 31 New Strategy Drivers 67 Control Bodies 14 Business Model 37 Rostelecom’s Strategic Priorities until 2022 68 Remuneration Performance Rostelecom’s 16 Company Structure 49 Long-Term Development Programme 68 Board of Directors 49 Tele2 Russia Strategy 18 Investment Hotspot 70 President and Management Board 71 Audit Commission 18 Investment Highlights 72 Incentive Programmes 18 Securities 20 Dividends 75 Information Disclosure 22 Shareholder and Investor Relations Risk Management Risk ROSTELECOM’S PERFORMANCE RISK MANAGEMENT ADDITIONAL INFORMATION 80 Operational Highlights 124 Risk Management Framework 134 Consolidated Financial Statements 2017 80 Key Product and Segment 125 Risk Management Actors 227 Glossary Highlights 84 Infrastructure and Telecoms 126 Risk Management in 2017 230 Contact Details Information Additional Networks 127 Key Risks 99 Traditional Services 108 Capital Investment 128 Risk Management Plans 108 M&A Activities 109 Financial Performance 109 Key Financial Highlights 113 Revenue Breakdown 114 Operating Expenses 115 OIBDA 115 Debt 116 Sustainability 116 Sustainability Strategy 117 Sustainability Focus 121 Plans for 2018 PJSC ROSTELECOM 06 2017 Highlights 14 Business Model 08 Chairman’s Statement 16 Company Structure 10 Letter from the President 18 Investment Hotspot Annual Report 12 Key Events 04 2017 13 History Milestones 05 Rostelecom Today Rostelecom Rostelecom has a rich history, unique infrastructure, and a sustainable business model aimed at providing high-quality and advanced digital services to households, Rostelecom Today businesses, the government, and other operators. We have leadership in markets with significant growth potential. Rostelecom is currently the only Russian company capable of around 70% Sales of bundled offers providing nationwide quad play (two or more services) services allowing subscribers to benefit from a comprehensive offering while saving time and money. PJSC ROSTELECOM 06 2017 Highlights 14 Business Model 08 Chairman’s Statement 16 Company Structure 10 Letter from the President 18 Investment Hotspot Annual Report 12 Key Events 06 2017 13 History Milestones 07 Rostelecom Today Rostelecom 2017 Highlights 33 million households connected to fibre Revenue Revenue from Data centre content and digital services +26.3 % racks Revenue from VAS 305.3 and content services RUB billion 47% vs 2016 5,268 OIBDA 15.5 Tbps 96.9 capacity of backbone RUB billion network FCF 20.4 RUB billion PJSC ROSTELECOM 06 2017 Highlights 14 Business Model 08 Chairman’s Statement 16 Company Structure 10 Letter from the President 18 Investment Hotspot Annual Report 12 Key Events 08 2017 13 History Milestones 09 Rostelecom Today Rostelecom Chairman’s Statement Dear Shareholders and Investors, Through staying ahead of the curve, rapidly adapting to new economic trends, and quickly adopting innovative solutions, Rostelecom is an undisputed leader in the Russian telecoms market. However, we need to regularly adjust our growth Rostelecom’s new dividend policy balances the interests Successfully certified to intergovernmental standards, Dear colleagues, I thank you on behalf of the Board for strategy to objectively reflect the current market of both the Company and its shareholders while strictly our risk management framework has remained strong. your positive contribution to achieving our goals, and I environment and develop realistic plans for the future. respecting their rights, thereby further improving our look forward to our continued rewarding cooperation. At the same time, our key goal has remained the same, investment appeal and increasing market capitalisation. We have also seen some notable progress in our as reflected in the recently approved corporate Strategy corporate governance practices, and according to 2022: to transform into a digital partner for retail, As regards our operating and financial performance, the Russian Government Expert Council, Rostelecom business, and government customers, offering a wide I would like to highlight that last year we confidently has outperformed on this measure all other Russian range of high-demand products and services. passed an important landmark of RUB 300 billion in government-owned companies. gross revenue by bringing the share of content and digital services up to 47%. The Company’s performance has generally been quite strong, and I have ample reasons to be optimistic about its outlook that offers us new opportunities for comprehensive growth. Sergei Ivanov Chairman of the Board, PJSC Rostelecom PJSC ROSTELECOM 06 2017 Highlights 14 Business Model 08 Chairman’s Statement 16 Company Structure 10 Letter from the President 18 Investment Hotspot