Annual Report 2016
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TABLE OF CONTENTS TABLE OF CONTENTS VISION, MISSION COMPLETED PROJECTS 01 CORE VALUES 11 MESSAGE OF THE OPERATIONAL CHAIRMAN OF THE BOARD 03 HIGHLIGHTS MESSAGE OF THE GENERAL MANAGER 14 04 ORGANIZATIONAL 06 YEAR 2016 HIGHLIGHTS 15 STRUCTURE CORPORATE SOCIAL NOTES TO 8 RESPONSIBILITY PROGRAMS 16 FINANCIAL STATEMENTS ABOUT THE COVER The cover shows Metropolitan Cebu Water District (MCWD) soaring to new heights as it unveiled this year two major technological advances in water supply management. Highlighting Metro Cebu’s continued boom in tourism and economy, MCWD’s P100-million fully mechanized Septage Treatment Plant (STP) in Barangay San Miguel, Cordova is symbolic of the water district’s commitment to promote environmental protection in its service area. A first in the Visayas, the STP will change lives for the better as septic waste will now be collected and treated properly with by-products of wastewater and biosolids ready for Department’s Engr. Edgar Ortega, Engr. Michael Diola reuse. and Ariston Cabahug—at the helm. In the back cover, The SCADA system, which allows sensors to send the P600-million data from 90% of MCWD’s supply sources to the main Supervisory Control and office, gives real-time information useful for water Data Acquisition system distribution efficiency and improving customer service. is featured with in-house Photo by CRISANTO ETORMA experts—Production © Page Layout & Design by : CAMPO SANTO DESIGN STUDIO Unit 1, 3rd Floor, Coast Pacific Downtown Center, Sanciangko St., Cebu City, Philippines VISION the workplace and elsewhere. Genuine selflessness will be our prime motive for doing our MCWD envisions itself to be a progressive and economically work. This means that we principally desire to be a valuable service viable utility firm that provides adequate, safe, potable to people, and not to do our work simply because of what we can and affordable water and an effective sewerage system for get in return. Metro Cebu. Avoid all use of influence and connections to get undue favors for oneself or for others, and refuse to influence one another negatively. Let us encourage a lifestyle that is truly respectful of a person’s dignity. MISSION Reject all use of MCWD resources and time for our own personal convenience and financial benefit. We are committed to undertake continuing exploration and development activities, aimed at the preservation LOYALTY TO OUR INSTITUTION and sustainability of our water resources. We must always adhere to sound practices in preserving our natural Rooted in the intrinsic values of our corporation worthy of our environment. love and pride. Let us align our personal goals with the corporate goals of Our capability to provide proper services must continuously MCWD. It would be a disservice for any employee of MCWD to use improve by designing and managing the growth of undue influence which is in conflict with the corporate goals. infrastructure in an innovative, timely, safe and cost- Deep concern about the image of MCWD must characterize effective manner and conforming to internationally our behavior at all times. We must strive to contribute to the good accepted standards. image of MCWD by doing our work selflessly with competence and integrity. We shall operate and maintain our facilities in an optimal Loyalty to our institution leads us to be mutually supportive manner, making total quality an integral part of our of all employees and departments of MCWD with no exception performance. whatsoever. It is then indispensable to nurture a highly-motivated PROFESSIONALISM workforce, with a strong spirit of collaboration, deeply committed to professionalism, and firmly focused on Based on a belief that our God-given talents must be made productivity. to grow and be constantly improved so that we may be of better service to people. The workforce shall be upheld and inspired by a competent It is our personal responsibility to build our own competence management team dedicated to the common good of by working hard and demanding a lot from ourselves, seeking to MCWD. upgrade our skills and learn from our mistakes. Let us create and maintain a culture where respect for work standards is paramount and where we help one another in striving All these tasks must be accompanied by sound and prudent for excellence. financial management with overriding goal of providing better services to the people of Metro Cebu. FOCUS ON PERFORMANCE Linked to our ideal that it is through excellence in our performance that we best serve people. CORE VALUES We must find pride and meaning in our own work, principally because we have worked productively, constantly conscious of the To attain our vision through the fulfillment of our standards we have set for ourselves. mission, we must establish a corporate culture deeply Let us instill a sense of urgency in all that we do. We will fight characterized by our core values. Everything that we do against all forms of procrastination. This will require that we take in the office and in the field on a day-to-day basis must be timely and adequate initiative in all our efforts. imbued by the force of these core values: Conscious of the need for goal setting at all levels of the organization, we need to be forward-looking and review our goals often. SPIRIT OF SERVICE STABILITY IN UNITY Anchored in the belief that our major reward in work consists in making people happy because we serve them Founded in the knowledge that our organization will be firm well. and strong, anchored in the spirit of solidarity by which we all Let us be accessible to all our customers and serve strive to contribute to the good of all. them with sincere and honest attention. The strength of an organization is found principally in the Our spirit of service must go beyond responding to united power of people. We will foster an atmosphere of genuine the customers’ complaints by providing them with prompt trust and confidence in one another based on building competence service and accurate information. and instilling integrity within the organization. Open and honest communication shall likewise be encouraged. MORAL INTEGRITY A sense of fairness and justice would guide all our actions and thoughts. This requires a firm respect for the rights of everyone Built on the reality that human dignity and happiness without exception. We must avoid all forms for envy and greed. are essentially linked to the practice of moral values in MCWD ANNUAL REPORT 2016 1 MESSAGES Message A MESSAGE I consider this year as a very lucky year for MCWD because we received aid FROM THE “ “from the Japanese Government through CHAIRMAN the Japan International Cooperation Agency (JICA) and also from Vitens OF THE BOARD Evides International (VEI), a corporate social responsibility arm of two big water RENATO E. MERCADO companies in The Netherlands. ” I congratulate each and every employee of the Metropolitan Cebu Water District (MCWD) for a job well done in 2016. I would like also to thank everyone for giving their best and for raising the bar of corporate performance amidst the many challenges that confronted us along the way for the betterment of public service. All of us know that Cebu is a favorite destination of investors as evi- denced by the sprouting of different business establishments almost every- where. While we embrace such economic development, we are very much aware that the demand for more water has also been increasing. Thus, MCWD set its priority on exploring more water sources especially in the south area and, at the same time, it has welcomed bulk water suppliers. In line with meeting targets, the implementation of expansion projects were hastened to catch up with the demand as there are hundreds of water service connection applications received and processed each month. To date, we are serving 50 percent of the residential consumers and 60 percent of the commercial consumers within the service area. MCWD is aiming to increase its demand coverage significantly by 2020. As the year ended, the water dis- trict had a total of 175,000 registered service connections. I consider this year as a very lucky year for MCWD because we re- ceived aid from the Japanese Government through the Japan Internation- al Cooperation Agency (JICA) and also from Vitens Evides International (VEI), a corporate social responsibility arm of two big water companies in The Netherlands. JICA turned over to MCWD some equipment to make the water dis- trict more resilient during disasters. There were mobile siphon tanks (MSTs) and a sand washer worth P33 million. These were used to provide potable water to victims of Typhoon Yolanda in Daanbantayan, Cebu and affected residents of mountain barangays in Cebu City hit by the El Niño phenomenon. Then the Supervisory Control and Data Acquisition (SCADA) equip- ment, worth P679 million that was acquired through a grant, is now op- erational. The SCADA system will greatly help the water district in its water supply management efficiency and at the same time, in lowering its the non-revenue water rate. According to JICA, MCWD is one of the best among the water districts in the Philippines. Thus, we deserved to receive such grant and I am very grateful to JICA for this. On the other hand, VEI, which partnered with MCWD, the Cebu City Government, the Netherlands Red Cross and French non-government or- ganization Eau et Vie, spent some P15.8 million for expansion projects in Barangays Kinasang-an, Basak-San Nicolas and Inayawan in Cebu City for families who cannot afford to pay for an MCWD water connection. As soon as these projects will be completed, thousands of households will benefit from improved access to potable, reliable and affordable water.