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Board Director Information Pack

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Board Director Information Pack Board Director information pack June 2021 Contents About us 3 Helping Hand Way 4 Our mission 5 Organisation chart 6 About Helping Hand 7 Helping Hand location maps 9 2020 – 2025 Strategic vision 10 Position description 11 Attachment 1: 13 Board Charter Attachment 2: 18 Code of Conduct Attachment 3: 19 Helping Hand Constitution Attachment 4: 24 Ethos of the Uniting Church in Australia In preparing this publication, Helping Hand acknowledges the traditional owners of the land where its residential care homes, retirement units and services are located and pays its respects to Aboriginal and Torres Strait Islander Elders, past and emerging. Information correct at time of publication. About us Helping Hand is a not for profit, public benevolent organisation and a member of the Uniting Church network. Helping Hand has grown considerably since its inception in 1953, but has never lost its core focus of supporting the individuals whom we assist to have the best quality of life. The past decade has seen an exciting phase of Volunteers also play an integral growth and excellence within Helping Hand, as role in the functioning of the we have expanded our services throughout organisation, providing a range Adelaide and many parts of country South of support services to employees, Australia. Government policy changes for aged residents and clients. care have also dramatically changed the landscape of the industry, and this is likely to continue for Through the decades Helping some years. During this period, Helping Hand has Hand has contributed significantly worked together with staff, clients and other to the aged care policies of stakeholders to achieve a better future for older successive federal governments. South Australians. We have also developed many new kinds of support services on Our services extend throughout Adelaide, with the ground – such as our mental our metropolitan residential care facilities health services for people with located primarily in the northern half of Adelaide, depression or anxiety, men’s together with services in many parts of country activity groups, our involvement in South Australia, from Belair to Port Pirie and affordable housing, transition from from Port Lincoln to Orroroo. hospital to home and support services for family carers. Helping Hand is also actively engaged in research in areas such as the most effective ways of providing care for people living with dementia, and we partner in the education of the young health professionals of the future by providing some 800 student placements each year in our residential and community services. 3 Information Pack The Helping Hand Way Helping Hand is a values-based employer that understands the Dedicated important contribution of our staff, our clients and our community. Our Our staff are committed to core values are reflected in everything we do. They form the foundation making a difference through on which we work, interact, make decisions and develop strategy their work and always bring their supporting our mission. The Helping Hand Way is intended to deliver absolute best every day. a clear message about who we are, what we believe is important and Professional our promise to our clients, staff and our broader community. The The professionalism of Helping Hand Way also represents the relationship between our our staff is reflected in their mission, objectives, values, workforce qualities and service ethos. skills and knowledge, respectful communication Our objectives Our values and courteous behaviour. The wellbeing of our residents Our core values are reflected in Genuine is central to everything we do. everything we do. They form the Our staff’s intentions and We strive to provide a higher foundation on which we work, actions are sincere and authentic quality of life with an array of interact, make decisions and in everything they do. innovative services that assist develop strategy supporting older people to achieve: our mission. Our service ethos Individualised wellness Compassion Putting client choice first is We believe that wellness is We believe in demonstrating at the core of our service ethos. a right and determined by our concern for others and doing We achieve this by being: the individual. everything we can to help. Connected Dignity of living Respect We believe an active and We believe everyone is We believe that everyone has engaged community of clients, entitled to the care and the right to have their feelings, staff and volunteers offers a attention they deserve. wishes and rights recognised welcoming community that is and honoured. Quality of life built together. We believe older people have Excellence Personalised a right to maintain their quality We believe in providing the We believe that excellence in of life, sense of purpose and highest standard that goes above care means we deliver our contribution to the community. and beyond everything we do. services to suit the needs of Choice Community the individual. We believe that choice is We believe in creating Considerate about supporting options, relationships that foster a We believe keeping client preference and better connection with our everyone’s feelings in mind informed decision making. clients, our teams, each other and understanding their and our community. circumstances, will result in better service. Our workforce qualities Caring The personal characteristics We believe caring for clients and qualities our staff possess, and their choices demonstrates enables us to deliver our service the compassion and respect promise and reflect our values. they deserve. Engaged Our staff listen, are attentive and interested in understanding 4 Information Pack the needs of our clients. Our Mission We create communities and experiences to enable older people to live their best lives. Our Vision To be the most trusted and exceptional partner in aged care and wellbeing services. Our Objectives Our Values We will assist older people to achieve: Our core values are reflected in everything we do. They form the foundation on / Independence and wellness which we work, interact and decisions / Dignity of living and strategy supporting our mission. / Optimum feasible quality of life / Compassion / Choice of services / Respect / Excellence / Community Our Workforce Our Service Ethos Qualities Putting client choice first is at the core of our service ethos. We achieve this by The personal characteristics and inherent being always: qualities our staff possess, that will / Connected enable us to deliver our service promise and reflect our values. / Personalised / Considerate / Engaged / Caring / Dedicated / Professional / Genuine 5 Information Pack The Helping Hand Way Hand The Helping Organisation chart Executive Client Safety and Quality Unit Manager Care Governance Executive Organisational HR Strategy and Student and Manager Development Services Partnership graduate People and Placement Culture Program Executive Marketing and Admissions Customer Manager Communications Residential Experience Marketing Services and Customer Chief Experience Executive Officer Executive Manager Metropolitan and Country Hotel Services Residential Aged Care (10) Residential • Golden Grove Services Business • Ingle Farm Improvement • Lightsview Services • Mawson Lakes • North Adelaide (x2) Services • Parafield Gardens Residential • Belalie Lodge, Jamestown Funding • Carinya, Clare • Lealholme, Port Pirie Executive Metro and Country Housing Healthcare Manager Community Services Services Services Home Care Services Chief Finance Technology Systems Procurement Property Finance Services Services Officer Updated November 2020 6 Information Pack About Helping Hand Workforce Helping Hand recognises the value of both our paid and volunteer workforce in achieving the mission and objectives of Helping Hand and in the activities of our organisation at all levels. We understand the importance of our human Customer experience, equality resources and are committed to ensuring that staff and diversity and volunteers are involved in decision making, consultation, communication and participation Our client experience extends beyond care at all levels of the organisation. We are committed delivery to include social support services, to ensuring our staff are informed and involved in environmental amenity and practices which the direction and development of our organisation. provide clients with quality of lifestyle to support We believe in the rights of our workforce to their ability to maintain links to family, build demand a safe workplace, job satisfaction and connections to community and to enable the recognition and reward for the contribution pursuit of personal beliefs, passions and interests. they make. Workforce consultation, communication Challenges remain in being sensitive to and and participation is fundamental to the way responding as well as we can to client individuality, our business provides services to our clients. along with maintaining good lifestyle and social engagement opportunities for residents and clients. This extends in various ways to the built Client Safety and Quality Unit environments in which we provide care and is Our aim is to promote and support safe high-quality reflected in our desire to maintain and further services for all our clients. This means working develop good design and amenity consistency with staff across metropolitan and country in across our residential and housing facilities. both community and residential settings to ensure a systematic approach to the monitoring, reviewing,
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