Annual Report 2020 Annual Report 2020 Department of Municipalities and Transport Annual Report 2020 Department of Municipalities and Transport المحتويات Content Vision, Mission and Values
Strategic Priorities
Chairman’s Message 01 Higher Management 02 Introduction 03
Our Strategic Projects Hudayriat Leisure and Entertainment District 07 Jubail Mangrove Park 09 Mina Zayed Redevelopment Area 11 North Baniyas Project 13 Al Samha Housing Project 15
Global Index
Abu Dhabi Named the Most Liveable City in MENA Region 19
Abu Dhabi was the Safest City in the World 21 according to the US Numbeo Index
Percentage of Community Satisfaction with the Quality of Infrastructure and Community Facilities 22
Abu Dhabi Named the Smartest City in MENA Region 23
Real Estate Transparency 25
Abu Dhabi Among the Least Congested Cities in the World 26
Our partnerships
Noor Abu Dhabi Project 29 Forming of a Real Estate Dispute Centre 32 Investment Contract for Natural Assets Through the Red Sand Quarry 32 Abu Dhabi hosted the 10th World Urban Forum 33
Annual Report 2020 Department of Municipalities and Transport Our Community Facilities
More than 150 Projects to Enhance Infrastructure and Community Facilities 37 Most Prominent New and Developed Community Facilities 39
Sustainable Urban Growth
Approval of Development Projects and Master Plans 43 Percentage of Buildings Compliant with Green Building Sustainability Criteria (Estidama) 44
Building Permits in 2020 45 Performance Indicator of the Issued Building Permits 46 Classification and Professions Registration 47 Real Estate Transactions in Abu Dhabi 48
Digital Transformation of Services
Digital Transformation of Services 51
“Darb” Toll System Activation and “Park and Ride” Service 53
Buses Provided with Free WiFi Service for Passengers in Abu Dhabi and Al Ain 54
Ten Initiatives Activating the use of Technology for Smart City Apps 55
Open Data Sets 56
Spatial Data of Road Network “Navigable Roads Network and Linear Reference Systems” through LiDAR Survey 57
Annual Report 2020 Department of Municipalities and Transport Efficient and Sustainable Transport
Contribution of Public Transport in the Total Number of Trips 61
Achievements in the Transport Sector 63
Improved Travelling Experience of Bus Users in the Emirate of Abu Dhabi 64
Improved Intelligent Transport Systems in Al Ain 64
Developed Solution for Intelligent Traffic Circulation Data 65
Car Parking Management System Implementation “Mawaqif” 66
Appointment of Abu Dhabi Air Arabia and Wizz Air as National Economic Carriers 67
Governance of 45,000 sq km Waterways 68
Passengers Travelled Through Ferries in 2020 69
New Vessel Berths Developed in Various Areas 70
Exceptional Efforts in the Face of Covid-19
Exceptional Efforts in the Face of Covid-19 73
Sterilization of School Buses and Taxis 76
Resuming the Electric Scooter Service 77
New Food Distribution Outlets 78
Abu Dhabi City Municipality Achievements
Infrastructure Development Works in Al Shawamekh Area (sectors 7 and 12) 81
Development of Jogging and Cycling Tracks 82
Infrastructure Development Works in Al Shawamekh Area (sectors 1, 2, 4, 5, 9, and 10) 83
Development of Saih Shuaib Al Faya Road 85
Roads and Intersections Development of the Area in Shakhbout Medical City 86
Developed and Enhanced Community Facilities 87
Annual Report 2020 Department of Municipalities and Transport Al Ain City Municipality Achievements
Community Market in Al Mutarad 91
Developing and Enhancing of Community Facilities 93
Road Development Projects 95
New Asharej Tunnel 96
Al Dhafrah Region Municipality Achievements
Al Sila Ladies Beach 99
Developing and Enhancing Community Facilities 101
Pioneering and Excellent Corporate Resources
Pioneering and Excellent Corporate Resources 105
Conclusion 106
Annual Report 2020 Department of Municipalities and Transport H.H. The late Sheikh Zayed bin Sultan Al Nahyan )may God have mercy upon him(
Annual Report 2020 Department of Municipalities and Transport H.H. Sheikh Khalifa bin Zayed Al Nahyan President of the United Arab Emirates, Ruler of the Emirate of Abu Dhabi
Annual Report 2020 Department of Municipalities and Transport H.H. Sheikh Mohamed bin Zayed Al Nahyan Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces
Annual Report 2020 Department of Municipalities and Transport Annual Report 2020 Department of Municipalities and Transport Vision, Mission and Values
Vision Urban development and integrated transportation that enhances the quality of life
Regulate, develop and manage urban growth and transport, for the prosperity and happiness of the community, by ensuring an integrated and sustainable approach to Mission pioneering and smart infrastructure, facilities and services
Values Empowerment Future Shaping Innovation Transparency Positivity Productivity Participation
Slogan We plan and serve for a better future
Annual Report 2020 Department of Municipalities and Transport Strategic Priorities
Pioneering and excellent Effective and corporate resources goal-oriented partnerships
An Emirate Excellent and distinguished by smart services to city image, facilities achieve customer and leading happiness infrastructure that enhance liveability
Effective transport sector that Regulated, accommodates the competitive and needs of the attractive real community and estate sector supports the Emirate’s competitiveness
Safe and Integrated and regulated sustainable urban construction growth that practices that accommodates uphold the best community international aspirations standards
Annual Report 2020 Department of Municipalities and Transport 1
Chairman’s Message
The past year has been one of the transformations for Abu Dhabi Emirate.
As a key player in achieving monumental milestones and diverse growth, we have delivered exceptional progress in driving more sustainable development and integrated transport to enhance the quality of life and generate happiness and prosperity for our communities.
This is thanks to the direction of our wise leadership and the guiding principles of our nation’s founding father, the late Sheikh Zayed bin Sultan Al Nahyan. His principles focused on improving the lives of people, while ensuring our heritage is still engrained in everything we do.
An important catalyst for growth on this transformational journey has been our role in Ghadan 21, the Abu Dhabi Government Accelerator programme.
Its targets and comprehensive development goals are thanks to the guidance of H.H. Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, ensuring that we live and work in safe, sustainable, attractive and healthy places. The coordination I am proud to report we have generated successful outcomes across the entity through our meticulous processes, and harmony we delivering rapid growth without compromising on quality. witnessed this year Looking ahead, we must continue on the right path and take important strides forward, by harnessing the power of to confront the partnership with the private and public sector, shifting Abu Dhabi onto an even more enhanced trajectory of growth Covid-19 pandemic, and development.
Having set the right priorities and by embracing a new proves the Abu era of innovation, technology and future-shaping, we are confident in our ability to reach even higher heights as a Dhabi Government’s defining force for Abu Dhabi’s future and prosperity. success in building H.E. Falah Al Ahbabi outstanding Chairman of the Department of Municipalities and Transport capacities.
Annual Report 2020 Department of Municipalities and Transport 2
Higher Management
H.E. Abdulla Al Sahi Undersecretary of the Department of Municipalities and Transport
H.E. Omar Al Nueimi Director General of Corporate Affairs
H.E. Saif Badr Al Qubaisi H.E. Ali Khalifa Al Qamzi H.E. Mohamed Ali Al Mansouri H.E. Abdullah Al Marzouqi Director General Director General Director General Director General of Abu Dhabi City of Al Ain City of Al Dhafrah Region of the Integrated Municipality Municipality Municipality Transport Centre
Annual Report 2020 Department of Municipalities and Transport 3 Introduction
Within the framework of its constant endeavour to develop performance and improve the level of work, the Department of Municipalities and Transport (DMT) is keen to activate all the tasks it undertakes, so that more successes are added to a long list of achievements in all areas of Abu Dhabi.
The action plans are drawn up by each department of the DMT, based broadly on the DMT’s strategy, and its annual and phased plans that establish the future of the Emirate of Abu Dhabi, serving the goals and aspirations of our wise leadership’s vision, and keeping pace with future development goals and aspirations of the nation to ensure global benefits.
As with all good planning and management, it is necessary to achieve harmony between the roles and tasks of the departments of the DMT, which translates into qualitative achievements that are no less important than what the entity has been able to achieve since its establishment.
The report aims to provide statistical data on the outputs of the DMT in various fields of work, and to shed light on the efforts that the entity has developed in 2020 to achieve its vision of urban development and integrated transport that enhances the quality of life.
Annual Report 2020 Department of Municipalities and Transport 4
Annual Report 2020 Department of Municipalities and Transport Our Strategic Projects
7
شاطئ الحديريات
أحــدث الوجهــات الترفيهيــة الســياحية فــي أبوظبــي الــذي يعــزز مــن المنظومــة البيئيــة والمســاحات الخضــراء والمتنزهــات الترفيهيــة لتتوفــر فــي جميــع المناطــق، ألهميتهــا فــي الترويــح عــن الســكان ودعــم الروابــط االجتماعيــة، ولكونهــا وجهــات ســياحية متكاملــة.
Hudayriat Leisure and Entertainment District
H.H. Sheikh Mohamad bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, and Deputy Supreme Commander of the UAE Armed Forces, inaugurated the Hudayriat Entertainment Project, which is an entertainment, sports and tourism destination on the Al Hudayriat Island in Abu Dhabi. It includes the following facilities:
Sport Bab Al Marsana Circuit X Challenge Al Hudayriat General Village: 123 Nojoum Village Heritage Walk Beach
Annual Report 2020 Department of Municipalities and Transport 8
2.5 million sqm waterfront community
3,000 Number of daily visitors 23Different courts
150 17+ Glamping tents F&B outlets
Annual Report 2020 Department of Municipalities and Transport 9
Jubail Mangrove Park
H.H. Sheikh Khalid bin Mohamed bin Zayed launched Jubail Mangrove Park, the first self-contained educational, nature and leisure destination of its kind in the Emirate of Abu Dhabi. You can visit and explore a haven for animal and marine species native to the Emirate. Most importantly, it serves as a mangrove sanctuary.
Kayak Educational Walking track Visitor Centre Mangrove trees platforms
Annual Report 2020 Department of Municipalities and Transport 10
15 sqm
3 Tracks ranging from 1km distance up to 2.3km
1 6 Information centre and Mangrove viewing platform stations including 1 floating platform with netting where visitors can view underwater marine life
2 Food Trucks
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Mina Zayed Redevelopment Area
The Master Plan for the Zayed Port area has been developed in addition to the design of the new fish market. With the start of the second phase works, both Aldar Real Estate and Modon Real Estate will work on the establishment of modern urban projects that create an integrated and innovative tourist destination.
Area: 3 million sq GFA: 1.5 million sq
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Seasonal market New fish market area: 4،940 m2 area: 6،945m2
Plants market area: 23,619 m2
Annual Report 2020 Department of Municipalities and Transport 13
North Baniyas Project
H.H. Sheikh Khalid bin Mohamed bin Zayed Al Nahyan, Member of the Executive Council and Chairman of Abu Dhabi Executive Office, launched the Baniyas North residential project to ensure social stability and raise the quality of living for citizens in the Emirate of Abu Dhabi.
Annual Report 2020 Department of Municipalities and Transport 14
1,365 Cost 3.2 billion Area 3.1 sqm Walking and cycle Landscape Villas AED tracks
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Al Samha Housing Project
H.H. Sheikh Hazza bin Zayed Al Nahyan, Vice Chairman of the Executive Council of the Emirate of Abu Dhabi, has launched the Al Samha residential project in Abu Dhabi, which is one of the integrated Emirati neighbourhood projects, reflecting the identity and heritage of the Emirate.
Cost 674 million Mosque Walking and cycling tracks
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520,000 sqm 250 Villas
Residential Gardens
Annual Report 2020 Department of Municipalities and Transport Global Index
19
Abu Dhabi named the Most Liveable City in MENA Region
The Global Liveability Index is issued bi-annually by The Economist Intelligence Unit (The EIU) – the research and analysis division of Economist Group. The global survey ranks 140+ cities in 150 countries on their stability, culture and environment, education and infrastructure, and health care.
Annual Report 2020 Department of Municipalities and Transport 20 76.9% OVERALL LIVEABILITY SCORE
Rank improved from 73rd in 2019 to 70th in 2020 90% STABILITY SCORE
Rank improved from 27th in 2019 to 23rd in 2020 92.8% INFRASTRUCTURE SCORE
Rank stable from 28th in 2019 to 28th in 2020
77 The Global Liveability Index 2020 75.9 75.9
Abu Dhabi Rank 73.6 Dubai Rank Abu Dhabi Score
78 74 71 69 73 70 70 71
2017 2018 2019 2020
Annual Report 2020 Department of Municipalities and Transport 21
Abu Dhabi was the Safest City in the World According to the US Numbeo Index
The DMT is working to make the Emirate a united region to ensure the wellbeing of life for all through an integrated and safe system to achieve the strategic vision of the Emirate of Abu Dhabi and increase the community satisfaction of the infrastructure and community facilities.
Abu Dhabi ranked 89.39% in the American Numbeo website, which specialises in monitoring the details of liveability, in the safety index category.
Abu Dhabi surpassed 430 cities around the world, including Taipei, Quebec, Canada, and Zurich, Switzerland.
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Percentage of Community Satisfaction with the Quality of Infrastructure and Community Facilities
82%
Percentage of community satisfaction with the quality of infrastructure and community facilities
90% 82% 80%
70% 63% 60% 2020 Abu Dhabi Al Ain 50% 74.28% 76.95% 40% 2019 30%
Al Dhafrah Region 20% 76.25% 10% 0% DMT 23
Abu Dhabi Named the Smartest City in MENA Region
Abu Dhabi was named the smartest city in the Middle East Africa region, according to the Smart Cities Index Report of the Year 2020 recently announced the Global Competitiveness Center of the International Institute for Administrative Development (IMD), which hundreds of residents from 109 cities around the world participated in it. Abu Dhabi’s position jumped 14 places to 42 out of 109 cities in the following fields.
Public transport Ease of online scheduling and Car-sharing apps ticket sales for public transport
Sanitisation Public spaces Recycling services 24
Several projects have been completed to improve parks and recreational facilities:
35 Projects in Abu Dhabi City
60 Projects 4 in Al Ain City Projects in Al Dhafrah Region
City Community Emirates Appearance Satisfaction Competitiveness 25
Real Estate Transparency
Decisions and legislation issued by the DMT regarding real estate regulations have contributed to increasing investor confidence in the Abu Dhabi market. Abu Dhabi is ranked 48th in the global real estate transparency where the value of real estate transactions in the emirate rose to 74 billion AED, and where the real estate market in Abu Dhabi showed signs of stabilization and recovery during the three months of 2020.
48 15 38.6% Abu Dhabi is The 15th centre The market share ranked 48th in the of real estate of foreign investors global real estate registration transparency
8% 26% 19%
The overall result Improvement in Improvement in the procedures improved governance of real estate legislation 26
Abu Dhabi Among the Least Congested Cities in the World
All of Abu Dhabi is among the least crowded cities in the world according to a study prepared by the Dutch company Tom Tom, specialised in shipping services, which included 416 cities in 57 countries around the world.
Abu Dhabi came in the 410th place in the list, which ranks cities in order from the highest crowd to the lowest.
is the average 10% time lost in rush hour per traffic congestion rate 3-5 trip on Abu Dhabi streets mins
in 2020 17% Improved 26% by is the highest average compared to daily congestion rate 2019 Our Partnerships
29
Noor Abu Dhabi
‘Noor Abu Dhabi’ is a project to replace 43,000 traditional lighting units in the streets of Abu Dhabi with new lighting units using LED energy-saving technology.
The value of the second phase of the project is three times the size of the first phase, and it will contribute to the provision of electricity by a significant amount of 2,400 million kilowatt-hours, i.e. reducing consumption by approximately 76% is the equivalent to saving 705 million AED over the 12-year agreement.
Replacement of 43,000 New LED Saving 2,400 traditional lights technology million KWh
Saving 76% reduction in equivalent Raise traffic annual cost for 705 million AED safety lighting
Total number of lamp poles replaced 549 2,035 Abu Dhabi Al Dhafrah Region
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The total number of lighting reduction in power 4,184 consumption for 50% Sheikh Zayed street the first phase and Arabian Gulf Street 1,094
Abu Dhabi - Dubai Road
1,436
Abu Dhabi Road - Sweihana
Annual savings million 5,581 Operationally led by the AED Abu Dhabi City Municipality 18 Sheikh Khalifa Road International - On Abu Dhabi island Ruwais bypass Before: 37 million AED After: 19 million AED 43,000
Inner roads
Cost savings 705 million AED Reduction in power consumption for the 2nd phase 76%
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Annual Report 2020 Department of Municipalities and Transport 32
Forming of a Real Estate Dispute centre
The Judicial Department in Abu Dhabi signed an agreement with the DMT to establish a real estate dispute settlement centre in the Emirate.
It aims is to coordinate operations through joint cooperation and reconciliation in all real estate disputes, by supporting efforts to end conflict amicably and to promote the environment to make the real estate and investment market attractive to the Abu Dhabi Emirate.
Dispute cases since October 2020 32
Active Tawtheeq contracts 223,000 contracts
Investment Contract for Natural Assets through the Red Sand Quarry
Al Ain City Municipality concluded the first investment contract for natural assets through the Red Sand Quarry, creating new investment and economic opportunities in the city, strengthening the strategic partnership between the government sector and the private sector, and optimising natural resources and municipal assets.
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Abu Dhabi Hosted the 10th World Urban Forum The 10th session of the World Urban Forum aimed to strengthen Abu Dhabi’s position globally, by highlighting the progress made in sustainable urban growth.
Attendees Participants + from 169 13,000 countries 13,333
Speakers 450+
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High-level delegations 49 100 President Ministers mayors Prime Minister and many 64 deputy mayors Deputy Ministers
642participants thought leaders and speakers and supervisors from 99 countries
133 speakers49 exhibitors from 25 developing countries
key52% speakers were women
Annual Report 2020 Department of Municipalities and Transport Our Community Facilities Our Community Facilities 37
More than 150 Projects to Enhance Infrastructure and Community Facilities
The municipalities take great care to ensure services, and sports and entertainment facilities in the urban communities across the Emirate, are sustainable by providing infrastructure that supports a healthy, active and sporty lifestyle.
15New parks opened 86Park to the public revamps 24,300+ New parking spaces
Annual Report 2020 Department of Municipalities and Transport 38
new5 sport fields 4walkways with spraying systems for climate rehabilitation
new63 walking and cycling tracks, spanning a total 60+ km in length
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Most Prominent New and Developed Community Facilities
A park, games area, exercise area and multi-purpose playground in Abu Dhabi West 10 sector.
Mushrif walking track on Arabian Gulf Street, 2.3 km long.
Running and cycling track in Al Nouf.
A Spray System on the Corniche Beach Walk.
Sports and cycling paths in 29 locations, 140 rest areas, with total lengths of 14.12 km and lanes, cycling, as well as 39.31 km of running tracks in various places on Abu Dhabi Island and the mainland.
Developing roads and intersections in front of Sheikh Shakhbout Medical City, at a total financial cost of more than 34 million dirhams.
Four residential neighborhood parks in Shakhbout City on a total area of 24,575 sqm.
Developing Umm Ghafa walkway and Mazyad road walkway in the eastern sector and planting 800 Ghaf tree in Al Ain City.
Spray system at the Hamdan Bin Mohammed Walkway in Al Ain, at a distance of 3,800 meters.
Development and rehabilitation of 19 parks and 12 walkways in the downtown sector of Al Ain.
Annual Report 2020 Department of Municipalities and Transport 40
Providing 10 parks in the city with games for people of determination, and the first integrated park for people of determination in Al Dhaher area.
Nahil Walking tracks at a stretch of 8,600 meters in Al Ain.
3 sports fields in the northern sector in the regions of Al-Shuwaib, Sweihan and Nahil in Al Ain.
A nursery in the city of Ghayathi, whose total area exceeds 15,000 square meters in Al Dhafrah region.
Al Mirfa Beach development.
A pedestrian sidewalk on the Old Palace Road in Al Dhafrah region.
Planting of a green belt for the Ghayathi area and the Badaa al-Mutawa and Umm al-Ashtan areas.
A playground in the public park in Madinat Zayed.
2,676 parking lots and car entrances across the cities of Al Dhafrah Region.
Annual Report 2020 Department of Municipalities and Transport Sustainable Urban Growth
43
Approval of Development Projects and Master Plans
The requirements of urban development for Abu Dhabi Emirate (i.e. Abu Dhabi Island, its mainland, Al Ain, Al Dhafrah) are being reviewed regularly to ensure they are in line with strategic plans and the guidance and policies of the DMT.
development23 development29 projects projects GFA 2019 GFA 2020 27,368,715 92,282,932
Al Falah Free Zone (Phase 1) The Grove (Al Saadiyat) Lake development (Phase 2)
Kizad B Bloom District Yas North (Phase 2)
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Percentage of Buildings Compliant with Green Building Sustainability Criteria (Estidama)
The DMT works to enhance the 14.3% visual appearance of the Emirate Abu Dhabi City through an integrated system that involves several semi- government developers, which have the expertise in construction of development projects and liveability standards to ensure the sustainability of the Emirate.
8.5% Al Ain City 10.2% Al Dhafrah Region
Percentage of actual buildings compliant with green building sustainability criteria (i.e. Estidama)
12.90% 13.00% 12.6% 12.6% 12.80% 12.60%
12.40%
12.20%
12.00% 11.7% 11.80% 11.60% 11.40%
11.20% 11.00% 2017 2018 2019 2020 GFA KPI (per Municipality)
Annual Report 2020 Department of Municipalities and Transport 45
Building Permits in 2020
The DMT makes optimal use of modern technology to facilitate processes of building permits through Municipal Electronic Permitting System that ensure transactions of customers are performed successfully in a quick and simple manner.
1,5000 Issued building Approvals issued, site permits clearance, process expedited through 13% BAP Initiative. 2020 8,895 increase 2019 8,080 11,200 Electronic NOCs.
Issued Building Completion 151,521 30% Certificates Individual NOCs issued by the 2020 4,028 competent entities. increase 2019 2,871
1،417 Government employees registered of building in the NOC e-System permits increased by 5% 99% issued annually. 2020 within 9,141 10 Transactions with 96% the Assistance Office 2019 days (tickets/cases)
Annual Report 2020 Department of Municipalities and Transport 46
Performance Indicator of the Issued Building Permits
Performance Indicator of the Issued Building Permits
1.2 1 0.8 97.01% 98.70% 99.37% 0.5 92.15% 94.10%
0.4 69.56% 0.2 0
Abu Dhabi City Municipality Al Ain City Municipality Al Dhafrah Region Municipality
Building Permits Demolishing Permits Maintenance Permits
2019 2020 2019 2020 2019 2020 8,080 8,895 433 482 966 787
Building Permits completed in less than 10 days
Residential Commercial
Abu Dhabi Al Ain Al Dhafrah Abu Dhabi Al Ain Al Dhafrah 3,698 2,284 455 665 111 33
Infrastructure Industrial
Abu Dhabi Al Ain Al Dhafrah Abu Dhabi Al Ain Al Dhafrah 377 119 72 323 59 31
Religious Planting, forestry & aquaculture
Abu Dhabi Al Ain Al Dhafrah Abu Dhabi Al Ain Al Dhafrah 44 34 8 48 38 50
Annual Report 2020 Department of Municipalities and Transport 47
Classification and Professions Registration
Number of classified Number of classified Percentage of increase in the contracting companies consultancy firms Classification System and Professions Registration 2019 2020 2019 2020 1,238 2,699 290 599 2020 Number of registered engineers
2019 2020 2,992 7,868 2,699 contractors registered in the Emirate 100% increase Percentage of engineers registered in the Engineers’ Registration System
14.67% 599 2020 completion registered consultancy firms 100% in the Emirate 10% 100% increase 2019 completion
7,868 classified engineers registered in the construction sector 163% increase 48
Real Estate Transactions in Abu Dhabi
74 billion AED 19,000 44 billion AED Real estate value Real estate transactions Real estate mortgages
11,000 transactions 3 billion AED 8,000 transactions Number of real estate mortgages Real estate sales Real estate sales
Areas with most frequent sales
Khalifa City Yas Island Reem Island 3.6 3.3 3 billion billion billion
Al Sadiyaat Al Raha Island Beach 1.4 2.5 billion billion
Annual Report 2020 Department of Municipalities and Transport Digital Transformation of Services
51
Digital Transformation of Services
Abu Dhabi Government witnesses a digital transformation, which aims to provide services and governmental programs in a way that is effective, transparent and efficient in terms of the cost. Furthermore, the aim is to meet the current expectations of citizens and provide enhanced services through digital channels, ensuring the integration of all systems in the three municipalities.
Digital services More than provided in 2020 3 million 93% digital transaction
Digital transformation of services 100%
Increase in digital 97 transactions 50% services provided in less than 6 minutes Customer satisfaction 6x6 initiative of Abu Dhabi Digital( 90% )Authority
Digital Services
1,000,000 894,551 900,000 930,683
800,000
700,000
600,000
500,000
400,000 385,892 401,690
300,000
200,000
100,000 53,495 59,940 0 Abu Dhabi City Municipality Al Ain City Municipality Al Dhafrah Region Municipality
Digital Services submissions Total transactions submitted
Annual Report 2020 Department of Municipalities and Transport 52
83% Digital service requests performed by the Integrated Transport Centre
1.3 million Taxi transactions 11,291 and reservations Abu Dhabi Call Centre
1،033،876 CPMS 97% transactions Total transactions of the International Trade Centre
Annual Report 2020 Department of Municipalities and Transport 53
Darb Toll System Activation and Park and Ride Service
In line with the implementation of ‘Darb’ toll gate system and to provide alternative, safe and economical means of trans- port, ITC launched the “park and ride” service, a free service that enables vehicle owners to park their vehicles in certain locations outside Abu Dhabi Island, and to continue their trips to within the city of Abu Dhabi by using public buses and transportation between different areas.
Number of gates Exemption requests for the Provision of car parking 4 eligible categories 500 8,000 will be provided in Mohamed entrances and exits Bin Zayed City of Abu Dhabi Island • Elderly: 60 years and above. Accumulative number of • Retired citizens. 500 active accounts is 301,004 • Limited income citizens. free parking service will be on 31/12/2020 • People of determination. provided in Shahama for Park & Ride Service
Abu Dhabi Taxi App The system of Abu Dhabi Taxi app was developed based on the requirements of customers and the local and international practices. The app provides the pre- Park & Ride Trips booking service through the internet, non-cash payment, provision of taxis and tracking services. 85 trips daily Increase in the pre-booking Percentage of pre-booking every 20 minutes service of taxis service of taxis in Abu Dhabi during peak hours 2019 2020 40% 45% 65% Number of e-payments Total value of e-payment in 2020: deals
AED AED 361,217 9,978,394
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Buses Provided with Free WiFi Service for Passengers in Abu Dhabi and Al Ain
Number of buses The transport experience has been improved for with WiFi service passengers using the public transport buses in Abu Dhabi. They can now enjoy free internet service to search or use the email or social media programs. 520 Average number of passengers 81,000 users
410 110 buses buses in in Abu Dhabi Al Ain
Annual Report 2020 Department of Municipalities and Transport 55
10 Initiatives Activating Use of Technology for Smart City Apps
Use of technologies and Smart Cities apps to realize the agenda of sustainable development such as:
43,000 11,729 489 30
Smart lighting system Traffic detection Smart surveillance Thermo Hydrometer phase 1 – Noor Abu magnetic sensors over cameras installed readers in 12 cold stores Dhabi the signals in slaughterhouses
10 95% 52 7
Water pressure gauges of Abu Dhabi area is Seismic monitoring Buildings with hazard in slaughterhouses covered with GNSS sensors covering Abu checking 10 locations network Dhabi Emirate
6 5
Public parks with free Mobile apps WiFi service
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Open Data Sets
A list of 19 datasets is shared through Abu Dhabi Data Platform. This includes sharing the gazetted street address dataset as well on the Open Data Platform which will activate access to the right street address and improve the logistics, and delivery ecosystem in Abu Dhabi.
Addressing Data Cemeteries Community District Golf Course
Customer Care Mawaqif ITC Office Municipal Post Code Boundary
TAMM Center Zoo Bus Stops Hafilat Kiosk Taxi Trips
Taxi Fleet Bus Trips Public Bus Fleets Parks
Annual Report 2020 Department of Municipalities and Transport 57
Spatial Data of Road Network “Navigable Roads Network and Linear Reference Systems” through LiDAR Survey
Integrated spatial data for the United Arab Emirates road network and navigation system, which supports navigation Field Surveying for UAE road activities and arrive to the required destinations using network with a length of spatial and descriptive roads data. 62,000 km
756,918 108,200 180 data of point of interest 3D landmarks extracted road assets
84.62% Addressing System of Streets, Abu Dhabi Buildings and Wayfinding Labelling of buildings 76,848 Street signboards 4,895 Addressing Project completion percentage
73% 93.69% 41.66% Al Dhafrah Region Al Ain
Labelling of Labelling of buildings 17,293 buildings 29,146 Street Street signboards 3,105 signboards 3,573
Annual Report 2020 Department of Municipalities and Transport 58
Annual Report 2020 Department of Municipalities and Transport Efficient and Sustainable Transport
61
Contribution of the Public Transport in the Total Number of Trips
• Covid-19 restrictions affected all means of transport
• Number of public transport daily trips = 115,134
• Daily average of total trips in the capital of Abu Dhabi = 3,650,000
Trips (buses only) in Abu Dhabi 5.00
4.50 4.50% 4.00 4.6% 3.50 84% 3.6% 3.00
2.50
2.00
eco-friendly taxis 1.50 1.00
0.50
0.00 2020 2019
42 million trips 56.08 million bus users Taxi users
31.2 million Enhance Taxi trips road safety
Annual Report 2020 Department of Municipalities and Transport 62
3-5 3.6% mins
Is the average time Public transport lost in rush hour per contribution to the trip total number of trips
Activation of the truck parking area in Musaffah and the improvement of the fees collection system and maintenance to increase the revenue to more than 6.7 million AED in 2020 in comparison to 945,000 AED in 2010. 63
Achievements in the Transport Sector
In a culture of reliance on private vehicles, DMT is working to improve the variety and quality of public transportation to increase the passengers’ satisfaction rate.
44% 16% 5% Increase in Bus fleet Size Increase in services Increase in network length 2019: 546 2020: 784 2019: 128 2020: 149 2019: 8260 k.m 2020: 8650 k.m
7 times 11% High Frequency Services Increase in the average Change the traffic lights )Headway =< 15 min( daily ridership and improve traffic circulation 2019: 2 2020:: 14 2019: 200,600 2020: 222,600 passenger trips passenger trips
106,000
Implement parking system in Increase in the number Al Maqta’a, Sas Al Nakhel of ferry passengers and Khalifa Park 64
Improved Travelling Experience of bus users in the Emirate of Abu Dhabi
To provide a high level of comfort for passengers waiting in the bus station, the Integrated Transport Centre commenced the design, supply, installation and maintenance of air-conditioned shelters to enhance the travelling experience for bus users in Abu Dhabi.
472 bus shelters 262 bus shelters Air-conditioned installed before 2020
25 bus shelters 185 bus shelters ongoing installed in 2020
Improved Intelligent Transport Systems in Al Ain
The use of creative technologies to monitor traffic circulation in fiber optics network Al Ain City will lead to improve the efficiency of the traffic system, enhance road safety and limit traffic congestion. 157 km-long
Ground 95 km installed 1,400 14 duct including all vehicle detection electronic junctions and vital sensors monitors roads in Al Ain 65
Developed Solution for Intelligent Traffic Circulation Data
Data forms a significant part of the study and planning of projects in all its kinds. The accuracy of such data in an important factor in the success of these studies and supports right decision-making. To achieve this purpose, an agreement has been made with Etisalat to provide data of road users and vehicles through mobile apps which increase the accuracy of data required in the transport model.
Obtained 50% of data from the residents in comparison to 2.5% of data coming from surveys. Ride surveys were the only source for data on road users from/to their destinations.
Sample size does not exceed 5% due to effort and cost. 66
Car Parking Management System Implementation “Mawaqif” in the new sectors in Al Ain
A Car Parking Management System has been implemented 167,793 within new sectors in Al Ain, as part of the ongoing efforts to organise and manage public parks in the Emirate. The system car parking spaces complies with the car parking is implemented to be best used to eliminate random parking, management system promote flow traffic and make much safer roads. 4,653 The implementation of the car parking management system car parking spaces added increased from 163,140 in 2019 to 167,793 car parking in 2020, in 2020 with an average increase of 4,653 in Abu Dhabi to 2,173 in Al Ain.
Increase in the number of parking lots in Abu Dhabi Emirate
169,000
168,000 167,000 167,793
166,000 parking
165,000
164,000
163,000
162,000 163,140 parking 161,000
160,000 2019 2020 67
Appointment of Abu Dhabi Air Arabia and Wizz Air as national economic carriers
Despite the unprecedented challenges that continue facing the global aviation sector due to the Covid-19 pandemic, launching the two carriers enhances Abu Dhabi’s status as a key hub in the region for low-cost travel and stimulates demand by targeting a larger range of passengers.
2 1 new Air Service Open sky Agreements agreements
in 2020, to bring with kingdom of the total signed Tonga agreements to 185
9 7 weekly weekly flights flights
to Tashkent, Uzbekistan to Vienna 68
Governance of 45,000 sq km waterways
Abu Dhabi Maritime was established to function as a consolidated single point of regulatory entry with a mandate to implement effective maritime services and enhance the position of Abu Dhabi as a world leading maritime center.
2,400 km 1,000+ Stretch of Abu Dhabi companies 45,000 coastline sq km 17 40,000 Abu Dhabi’s Commercial and Vessel movements per community ports year in Abu Dhabi waterways 100+ Maritime facilities
29.9 Million Tons of General Cargo Handled at Abu Dhabi Ports, 33% Increase Compared to last year
Abu Dhabi has a diverse Maritime Ecosystem that provides ample opportunities for Commercial Maritime industry and DMT aims to develop the Maritime Ecosystem in Abu Dhabi into one of the leading maritime economies.
Increase in number of Increase in general cargo containers at Abu Dhabi Ports handled at Abu Dhabi Ports 16% 33% 2020: 3.2 million 2020: 29.9 million 2019: 2.8 million 2019: 22.45 million
Annual Report 2020 Department of Municipalities and Transport 69
106,069 Passengers travelled through Ferries in 2020 with 17% Increase Compared to 2019
Abu Dhabi has a diverse Maritime ecosystem that provides ample opportunities and DMT has a plan to expand the sustainable public water transport in Abu Dhabi.
23 k.m Al-Hiali Canal: 8.9 km 106,069 Length of channels Jbajibat Canal: 12.5 km passengers developed during Cove Marina Canal: 1.2 km 2020
49,113 56,956 ferry ferry passengers passengers
to Dalma Island to Al Aliah Island
Annual Report 2020 Department of Municipalities and Transport 70
367 New Vessel Berths were Developed in Various Areas with the Cost of 100 m AED in 2020
32 berths 35 berths in north of in Al Hudayriat Al Nouf Area Island
50 berths
in east of Al Nouf Area
120 60 70 parking spaces at parking spaces in parking spaces in in Al Zahia, Abu Dhabi Gate Northen Port of Dalma Rabdan, Yas Island and Al Sadr
Annual Report 2020 Department of Municipalities and Transport 71
Exceptional Efforts in the Face of Covid-19 72 73
Exceptional Efforts in the Face of Covid-19
The DMT has actively participated in the national sterilisation program for public utilities, public transport and shopping centres to limit the spread of the Covid-19 and to provide a healthy and safe environment for the residents of Abu Dhabi. In order to support economic sectors to enhance Abu Dhabi’s competitiveness, Abu Dhabi Government has adopted many economic incentives to enable business and society sectors to overcome challenges which resulted from the global health crisis and also devised a set of facilities and community services to facilitate the passing of the stage, especially for the most affected groups.
Fee exemption for 34 real estate registration services Saving a total of 960 million AED, for 13.5 thousand customers saving saving exemption in exemption municipality of 55,000 for commercial beneficiaries of and industrial Tawtheeq fees 337 for commercial 440 activities Exemptions and industrial million million activities Buying and selling fees AED AED
Off plan sale fee 2%
Land exchange fees
Mortgage registration fee
Mortgage Transfer Fee
Mortgage amendment and release fees
Exemptions and fees for toll gates The parking lots saved Abu Dhabi residents 266 million AED
34.9 million 125.8 million 140+ million
vehicle trips that saved on owners saved on vehicles owners from went through the vehicles who crossed paying fees for a period of three the toll gate months (April - June) 2020 toll gate
Annual Report 2020 Department of Municipalities and Transport 74
2.8 million litres of sterilization chemicals to completely sterilize 229 neighbourhoods
Implemented sterilization through out Emirates of Abu Dhabi to reduce The spread of the Covid-19 pandemic is having a major impact on the economy, health and well-being.
Dedicating 136 vehicles daily for street sterilization 45 specialized fog spray vehicles 53 485,000 equipment 2.8 million litres for washing and sterilizing kilometers of roads and all containers in the emirate of chemicals needed for sidewalks have been sterilized sterilization campaigns 2000 km On average daily 792 through Workforce 227 days
Providing special containers to collect 6,100 9,000 tons medical waste from all insulation sites, transporting them by special containers were washed collected from waste vehicles to facilities to incinerate and and sterilized daily contaminated medical treat safely, by securing vehicle routes, sites, quarantine and monitoring and providing these isolation transport it facilities with a qualified staff. 1,200 and handle it safely containers to collect 3 waste and distribute mobile medical waste it to all sanitary sites incinerators for safe disposal of medical waste
Annual Report 2020 Department of Municipalities and Transport 75
Free buses on demand for health care workers in Abu Dhabi 98,000 passengers for a period (5th April- 5th September 2020)
Number of buses 15
Working hours 18
During the Covid-19 pandemic, pres- ervation was very high, On the bus services by keeping it working a and 394 safe for everyone while keeping the bus trips public on aware of safety procedures on buses, as well as keeping buses daily via 784 users and drivers safe. bus fleet since 26 March 2020
Before Covid-19 Current 1,500 drivers and 250 people operational personnel were 4,109 4,503 vaccinated with Covid-19 vaccine
8,800 6,576 9،052 awareness campaign about Inspections Issued violations the measures precaution for Covid-19 858 8,829 6،576 Inspection campaigns Fines issued Warnings issued in labour camps 76
Sterilization of school buses and taxis
The Integrated Transport Centre has sterilized more than 7,500 school buses before and after each trip and 6,390 taxis were sterilized with adding Insulator protection.
7,625 690 160
School buses that has Governmental and private Operational employees in been sterilized schools and nurseries use Abu Dhabi attended workshops school buses on procedures Public Safety
6,390 6,461 623
Taxis were sterilized with Drivers checked and Free trips to transfer adding Insulator protection vaccinated the recovered patients
3,695 4,318
Trips to deliver subsidized Free rides to meet needs foodstuff to homes of society during Covid-19 77
Resuming The Electric Scooter Service
Electric scooter rental services were suspended in March 2020 to limit the spread of Covid-19, and resume it While adhering to the preventive measures related to the virus Covid-19 and the sterilization procedure. Starting periodic operations From October 2020.
48,463 Users in six months (January - March) and (October - December) 2020 20 employees are being checked and confirmed for a negative COVID-19 result
1,000 5 stores
scooters sterilized is being sterilized 78
Nine Food Distribution Outlets
Subsidized food commodity centres provide high quality Free home delivery services and adhere to precautionary measures during the service to 25,000+ Covid-19 pandemic, with the aim of achieving food security for citizens, increasing customer satisfaction and delivering family. subsidized food commodities, ensuring the availability of items in centers during the crisis.
2 2 additional additional distribution distribution centres in centres in Abu Dhabi Al Ain
3,695
trips to deliver subsidized food to homes
Annual Report 2020 Department of Municipalities and Transport Abu Dhabi City Municipality Achievements
81
Infrastructure Development Works in Al Shawamekh Area
The project enabled citizens and owners in Al Shawamekh (sectors 7 & 12) to start building work within their plots, by providing the necessary infrastructure such as telecommunications, sewage, water and electricity work with transmission stations including connection works to existing networks.
Area covering 254.4 million AED 732 plots 9 mosques 13 gardens 12 government 2.2 million sqm cost facilities
Annual Report 2020 Department of Municipalities and Transport 82
Development of Jogging and Cycling Tracks
DMT has ensured there are equipped and enhanced footpaths and cycling paths on Abu Dhabi Island and the mainland.
29 sites 14.12 km of 39 km of 145 rest cycling tracks running tracks areas
Annual Report 2020 Department of Municipalities and Transport 83
Infrastructure Development Works in Al Shawamekh Area
The project enabled citizens and owners in Al Shawamekh (in sectors 1, 2, 4, 5, 9, and 10) to start building work with their plots, by providing the necessary infrastructure such as telecommunications, sewage, water and electricity works with transmission stations including connection works to existing networks.
143.4 million AED Area covering 7 mosques 2 commercial 28 service plots and 3 government cost 352,000 sqm an educational plot utilities
Annual Report 2020 Department of Municipalities and Transport 84
241 10 Residential Parks plots
3 General utilities
Annual Report 2020 Department of Municipalities and Transport 85
Development of Saih Shuaib Al Faya Road
Developing the Saih Shuaib-Al-Faya Road into a two-lane road in each direction helped raise traffic safety levels, facilitate traffic movement, transport goods to and from Abu Dhabi and enabled the development of the road leading to Expo 2020.
100 million Increased road capacity AED cost from 4,000 vehicles to 8,000 vehicles
Annual Report 2020 Department of Municipalities and Transport 86
Roads and Intersections Development in Shakhbout Medical City
Roads and intersections were developed, and the general appearance improved in the area near Shakhbout Medical City (Mafraq Hospital).
34 million AED Area 2km 5 roundabouts Walking and Landscape AED cost cycling tracks
Annual Report 2020 Department of Municipalities and Transport 87
Developed and Enhanced Community Facilities
3 parks New park facilities 14.12 km of 39 km of running 145 rest areas Spray system revamped in and play area, and cycle tracks tracks in beach Khalifa City multifunctional workout promenade in mainland area in w10 the Corniche
Annual Report 2020 Department of Municipalities and Transport 88
723 953 Parking lots Parking lots in Al Zafaranah area costing for 20 mosques in 4.65 million AED 10 different locations across the mainland costing 12.6 million AED
Development and beautification of Al Mushrif walking paths spanning 2.3 km
Annual Report 2020 Department of Municipalities and Transport Al Ain City Municipality Achievements
91
Community Market in Al Mutarad
DMT developed a community market in Al Mutarad covering an area of 12,900 sqm, serving the needs of communities, improving services and lifestyles that meet the aspirations of residents in the city.
Retail shops F&B Cinemas Sport and Spa Clinic Landscape center
Annual Report 2020 Department of Municipalities and Transport 92
10.5 12,900 million AED m2 Floor Area Total fixed revenue for Al Ain City Municipality
9.7% Average variable rent
Annual Report 2020 Department of Municipalities and Transport 93
Developing and Enhancing Community Facilities
Developing holistic park for 3 sports fields in the northern people of determination at sector of Al Dhaher area Al-Shuwaib, Sweihan and Nahil regions
Annual Report 2020 Department of Municipalities and Transport 94
10 800 Parks Ghaf trees with games for people of planted determination, 4.65 million AED cost
Umm Ghafa and Mazyad walking Spray system paths in installed at the the Eastern Hamdan Bin sector Mohammed walking tracks
Annual Report 2020 Department of Municipalities and Transport 95
Road Development Projects
Major projects were accomplished to improve traffic movement, reduce congestion, achieve streamlining, and raise traffic safety, in addition to reducing the travel times.
Sultan bin Khalifa Development and Traffic flow improved for Tunnel conversion of rotors roads around the new Al Ain into traffic signals Stadium in Al Tawaya area.
Annual Report 2020 Department of Municipalities and Transport 96
New Asharej Tunnel
16 km walking track 183 million AED cost 18 km length
10 km bicycle tracks
Annual Report 2020 Department of Municipalities and Transport Al Dhafrah Region Municipality Achievements
99
Al Sila Ladies Beach
The first private beach for women in Al Sila’a City in the Al Dhafrah region, encompasses an area exceeding 18,300 sq, including administrative offices, guard facilities, rescue teams, and 790 sqm service parking, with a total area of 8 buildings that included the construction of car parks, a restroom, and various public and service facilities that ensure the comfort and luxury of the visitors.
Area 8 18,300 Buildings
Annual Report 2020 Department of Municipalities and Transport 100
Rest area Retail shops
Parking lots
Annual Report 2020 Department of Municipalities and Transport 101
Developing and Enhancing Community Facilities
Mirfa Beach A pedestrian sidewalk Planting of green belt in the A playground in development in Old Palace Road, area of Marabe Ghayathi, Madinat Zayed Al Dhafrah Region Badaa al-Mutawaa and public park Umm al-Ashtan
Annual Report 2020 Department of Municipalities and Transport 102
2,676 15,000 New parking lots sqm across the cities agricultural nurseries in of Al Dhafrah Region Ghayathi city with a total area over 15,000 sqm
Soft launch for Municipal Community Centre
Annual Report 2020 Department of Municipalities and Transport Pioneering and Excellent Corporate Resources
105
Pioneering and Excellent Corporate Resources
DMT witnessed an increase in the rate of Emiratisation at the entity and its affiliates, reaching more than 90% of the total workforce.
Department of Municipalities and Transport Abu Dhabi City Municipality Total number of employees
Number of total Number of Number of total Number of employees UAE Nationals employees UAE Nationals 358 286 2,182 1,958
Al Ain City Municipality Al Dhafrah Region Municipality
Number of total Number of Number of total Number of employees UAE Nationals employees UAE Nationals 6,274 2,360 2,263 719 631
Integrated Transport Centre
Number of total Number of employees UAE Nationals 655 614
Percentage of Emiratization
Department of Municipalities and Transport Abu Dhabi City Municipality Al Ain City Municipality
79.8% 89.7% 95.8%
Al Dhafrah Region Municipality Integrated Transport Centre Total Percentage of Emiratization
87.7% 93.7% 91.6%
Annual Report 2020 Department of Municipalities and Transport 106
Conclusion
When the level of ambition exceeds specific achievements that the DMT has been able to accomplish, this ambition becomes an approach. And an incentive that draws upon its framework, objectives, tasks and role, enables the bright picture of the present and future of the Emirate of Abu Dhabi to be realised. This contributes to influencing components of the national economy and the vital economic and service activities necessary for Abu Dhabi’s growth and development. We, in the Department of Municipalities and Transport, are proud of what we have accomplished so far, and are committed to walking the path of our founder, the late Sheikh Zayed bin Sultan (may God rest his soul), the wise leadership of Sheikh Khalifa bin Zayed, the president of UAE, (may God protect him), and the directives of Sheikh Mohammed bin Zayed, Crown Prince of the Emirate of Abu Dhabi and Deputy Supreme Commander of the Armed Forces, reaching higher levels of excellence while preserving our identity, culture and traditions.
Annual Report 2020 Department of Municipalities and Transport 107 108
Department of Municipalities and Transport - Headquarters
Al Mamoura Building - B, Ahl Al ‘Azm St , Al Nahyan
02 301 3333 www.dmt.gov.ae