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BART Accessibility Guide

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BART Accessibility Guide Create your own custom BART EMERGENCY PROCEDURES BART BART trains and stations are designed with accessible features If there is an emergency while riding the BART train, schedule at www.bart.gov. passengers may need to do one or more of the following: for seniors and persons with disabilities. This brochure highlights Download the official BART Accessibility • To talk to the Train Operator, press the “Attendant some of those special fares, station attributes, boarding and app from the iOS App Store or Call” intercom at the end of the car. Guide emergency procedures, and connecting transit options. • Listen for announcements from the Train Operator Google Play Store for trip planning, real time departures, and, if necessary, evacuation instructions. Welcome to BART • All BART stations have public telephones and white service advisories and more. courtesy telephones at all levels that connect • To activate the emergency door releases, located Bay Area Rapid Transit (BART) provides fast, reliable and directly to the Station Agent. above the seats next to the door, pull the cover panel convenient rail transportation between San Francisco, away and move the lever in the direction of the For personalized help with trip Oakland and other cities in Alameda, Contra Costa, and • Service animals are permitted in BART stations arrow, away from the door. planning, call (510) 465-BART For Seniors San Mateo Counties. and on trains. • Fire extinguishers are located at the end of each car. or (510) 465-2278. and People with Hours of operation are from If you are blind or Break the plastic to remove the extinguishers. Disabilities 5 am to midnight on weekdays, vision impaired: • Emergency phones located in the Transbay Tube, BART Transit Information FEBRUARY 2019 6 am to midnight on Saturdays, • Textured rubber tiles along FREE Berkeley Hills Tunnel, and subway areas are marked Center Representatives are and 8 am to midnight on the length of BART train by a blue light. Lift the receiver to be connected to Sundays and holidays. BART platforms mark the platform BART Central Dispatch. available to take your calls trains typically run every 15 edge. These tiles can be from 8 am to 6 pm, Monday minutes except weekends, detected with a cane or foot. EVACUATION PROCEDURES through Friday. when trains run about every An extra row marks the Evacuation procedures vary for ground level, elevated 20 minutes. For detailed location of the car doors on information on station locations the middle cars of the train. areas, subway areas, the Transbay Tube, and the You can also find connecting and train schedules, pick up a Berkeley Hills Tunnel. In general: • Train Operators announce the transit information by copy of the “BART Fares and name of the next station and • Follow instructions on the Emergency Procedures dialing 511 or visiting Schedules” brochure or refer to All BART cars have space to accommodate poster in each car and listen for announcements from instructions for transfers. 511.org. the posted maps and timetables wheelchair users. the Train Operator or rescue personnel. at any BART station. You can • A public address system • In most emergency situations, rescue personnel will also call the BART Transit Information Center (see back announces train arrivals and other information on be present to assist seniors and passengers with Station Elevator Status: page for phone numbers) or visit www.bart.gov. the station platforms. disabilities. If rescue personnel are not present and a (510) 834-5438 or • All stations have Braille and large-print signs life-threatening emergency exists, blind passengers ACCESSIBILITY FeatURES marking exits and other important locations. and persons using mobility aids (including wheelchairs) toll-free (888) 235-3828 Following is a partial list of the features which make it should seek assistance from other passengers. Deaf easy for seniors and persons with disabilities to use BART. • Ticket vending machines located in the stations passengers should use other passengers as a guide. have an audio and braille feature. Printed on recycled paper For all passengers: • Leave wheelchairs on the train; they will be returned by a Forest Stewardship FPO Council–approved printer. • All BART stations are staffed by Station Agents who If you are deaf or hearing impaired: to their owners after the evacuation. Evacuation of Please share or recycle can show you the station’s accessibility features. • Changeable text message signs on the platform wheelchairs is not possible because the walkways and this brochure. display the destination of each arriving train and ramps are too narrow to accommodate a wheelchair. • All BART cars have designated priority seating near other important information. the doors for seniors and persons with disabilities. • When evacuating the train, be very careful not to Bay Area Rapid Transit District • There is at least one Telecommunications Device touch the third rail or the high-voltage paddle units P.O. Box 12688 • All BART stations are equipped with elevators. BART... and you’re there. for the Deaf (TDD) in each BART station. that extend from the underside of the train. Oakland, CA 94604-2688 © BART 2019 02/19 5000 If you use a wheelchair or have limited mobility: Seniors and disabled persons entering or exiting a the escalators. Wheelchairs are not allowed on the esca- INSTRUCTIONS FOR WHEELCHAIR USERS EXITING THE TRAIN • Stations have accessible elevator service to all levels. station using a discount ticket may be asked to verify lators. To check the status of escalator operation at any Pay special attention to the gap between the platform Train Operators announce the name of each station as • There is level boarding from the platform to all trains. their eligibility by showing valid identification. station, call the BART Transit Information Center or 511. edge and the train. This gap may vary, so don’t hesitate the train approaches. Signs indicating station names are to move to another car if the gap at a particular door is also visible from inside the train. When leaving the train, • All BART cars can accommodate wheelchair users. Valid ID includes: AT THE PLatfORM too great. The Train Operator will wait for you to enter. move to the doors just prior to arrival. The train may • RTC Discount Card Stand behind the wide yellow strip of textured rubber It is generally preferable for passengers in wheelchairs adjust its position at the platform before the doors open. • Medicare card (not Medi-Cal) BART Fares and Tickets tiles that runs along the length of all BART platforms. to enter and exit the train with the rear wheels first or Fares are based on how far you travel. Tickets can be • Disabled person placard or license plate from These tiles can be detected with a cane or foot. Black at a slight angle. If possible, position the wheelchair at Help and Information purchased from machines located in all BART stations. California DMV rubber tiles are used to mark the approximate location a right angle to the direction of train travel in the clear Each person must have his or her own ticket. • Valid transit discount card from another California of train doors when the train pulls into the station. area near the door. Lock the wheelchair’s brakes. In some StatiON AGENTS transit agency An extra row of black tiles marks the entrance to the BART cars, a space to the right of the door is reserved Station Agents are available to help seniors and persons DISCOUNT TICKETS • For seniors, a photo ID with proof of age two middle cars of the train. Exact door locations may for passengers in wheelchairs. The international access with disabilities with elevator and escalator access, BART and several other public transit agencies have vary. Do not approach the train until it comes to a symbol marks the outside of these cars. tickets, schedules, and other needs. Go to the Station joined together to make it easy for persons with complete stop. Agent booth or use the white courtesy telephone. disabilities to enjoy discount fares throughout the At the BART Station ParatraNSIT ServiCE region. You can take advantage of these discounts USING ELevatORS BART provides ADA paratransit service to eligible by obtaining a Regional Transit Connection (RTC) Riding the BART Train ELevatOR COMMUNICatiONS individuals whose disability prevents them from Discount Card. To request a brochure and application All BART stations have accessible elevators. In some If you need to communicate with the Station Agent accessing, boarding, or riding BART trains. Service is for the RTC Discount Card, call (510) 464-7133 or stations you may need to use two different elevators to WHICH TRAIN TO RIDE while inside the elevator, use the emergency telephone. provided by lift vans and sedans and is generally by TDD (510) 839-2220 or visit the BART Customer get from the street to the train platform level. To find Trains are identified by the name of the station at the If the Station Agent does not answer within 90 seconds, reservation only. Contact your local transit agency for Service Center at the Lake Merritt Station. the location of station elevators, call the BART Transit end of the line. Determine which train to ride by locating your call will be directed to BART Central Dispatch. If Information Center or visit www.bart.gov. If you need your starting point and destination on the BART System detailed information on eligibility, certification, and the emergency phone is off the hook for at least two Seniors 65 and older do not need to apply for an RTC help using the elevator, contact the Station Agent. Map and noting the name of the last station in your how to use paratransit service. minutes but there is no voice communication, BART Discount Card because they are automatically eligible direction of travel.
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