2010 Annual Report

Application

Infrastructure

Education & Awareness

NEOnet 2010 Annual Report

Table of Contents MESSAGE FROM THE CHAIR...... 2 CORPORATE PROFILE...... 3 MANDATE ...... 4 REGIONAL PROFILE ...... 5 CATCHMENT AREA...... 6 NEONET TEAM...... 7 ORGANIZATIONAL CHART...... 7 STAFF MEMBERS ...... 8 BOARD OF DIRECTORS ...... 10 PROJECTS ...... 11 CELLULAR EXPANSION PROJECT...... 11 WIRELESS HOTSPOTS PROJECT ...... 15 CRTC PUBLIC HEARINGS IN TIMMINS ...... 17 GAP ANALYSIS ...... 21 SENIORS COMPUTER TRAINING PART II...... 23 SME TECHNOLOGY PROMOTION AND ADOPTION SURVEY ...... 24 ICT EDUCATION & AWARENESS...... 25 VISION FOR 2011 AND BEYOND...... 27 NEONET MEMBERS...... 29 NEONET PARTNERS...... 30

2010 FINANCIAL STATEMENTS

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NEOnet 2010 Annual Report

Message from the Chair

2010 was a “make it happen” year. NEOnet and it’s many project partners continued to work diligently to move projects forward, ensure projects stayed on schedule and on budget and secure support and funding for exciting new initiatives. There is a lot to be proud of, the below highlights a few of NEOnet’s major achievements in 2010.

The beginning of the year marked the completion of the Ontera, NOHFC and FedNor supported Timiskaming and Gogama-Foleyet Area Broadband Project that brought 18 North Eastern Ontario communities access to high-speed Internet. In the fall with strong leadership from NorthernTel, 74 wireless Internet access points went live in 14 North Eastern Ontario communities. NOHFC, NorthernTel and Ontera continued to advocate for better telecommunications services in the region demonstrated by their strong commitment to the Cellular Expansion Project. Ontera worked diligently to ensure compatibility of the Moosonee tower with any network and NorthernTel worked vigorously to ensure three cellular sites were live by the end this year. The remaining six cellular site locations remain on target to be completed by the end of 2011.

When the CRTC held their ‘Obligation to Serve and Other Matters’ hearings in Timmins this fall NEOnet was front and center. NEOnet’s presentation to the commission received a lot of attention from the Chairman and panel, the media and generated support from all the major telecommunication companies. Working with all the Internet Service Providers in the region NEOnet completed a comprehensive Gap Analysis study. Using Google Earth NEOnet can get down to a street view level to understand where high-speed Internet is available and therefore easily identify where gaps in service remain. This year NEOnet also established a presence on Facebook, developed five industry specific ICT newsletters, revived the Tech Break Time luncheons, completed a Regional ICT Small Business survey, facilitated numerous seminars and attended several conferences and roundtable discussions.

It is NEOnet’s desire and intention to continue as the ICT champion for North Eastern Ontario, not just in 2011, but well beyond. NEOnet has developed a strong set of deliverables that the organization is committed to achieving over the next few years to ensure the continued advancement of ICT, resulting in new economic and community development opportunities throughout the region.

NEOnet is proud of all that was accomplished in 2010 and would like to recognize all those individuals, organizations and businesses that were involved. On behalf of the Board and Staff, as well as the thousands of residents of North Eastern Ontario I would like to thank you for the continued support.

Sincerely,

Denis Bérubé

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NEOnet 2010 Annual Report

Corporate Profile

North Eastern Ontario Communications Network Inc. (NEOnet) is a not-for-profit telecommunications organization that works with the public and private sectors on projects and initiatives that will improve available information and communication technology (ICT) access throughout the region. NEOnet is a nationally recognized model organization that has been the regional ICT advocate for the past 10 years. The organization was founded on the premise that ICT business cases are most sustainable when they are founded on market-driven principles, even if public sector support is necessary to offset capital expenditures. Given the geographical make-up of North Eastern Ontario an ICT champion such as NEOnet is vital to ensure the residents of the area have the same access to readily available services as in other regions across the country.

The organization's strengths include: a positive reputation and relationship with the public, stakeholders, private sector and funding agencies; a comprehensive understanding of the current ICT environment and sector; dynamic and dedicated board members who act as a valuable resource and offer continuous support; project management expertise; strong regional perspective and partners; and a passionate and innovative staff. Over the past decade NEOnet has surpassed expectations and assisted in dramatically improving the ICT environment and significantly reducing the digital divide that existed between northern and southern Ontario.

An organization such as NEOnet is key for the continued development of communication technologies throughout the region. Adoption and application of the more readily available ICT services requires knowledge that many residents do not have. Education and awareness initiatives and programs are imperative to ensure residents and small businesses have the tools necessary to participate in today’s digital economy.

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NEOnet 2010 Annual Report

Mandate

NEOnet has a mandate to promote and develop the three pillars of the ICT sector: Infrastructure Enhancement, Education and Awareness, and Application. In more detail the mandate of the organization is to facilitate private and public sector partnerships that will result in improved telecommunications infrastructure and ICT-related services in the region; to increase awareness and adoption of technology, therefore increasing demand for services and fostering a more competitive ICT environment; and to promote and encourage the development and innovative application of technologies to further economic, community and social development in North Eastern Ontario. NEOnet’s approach to large-scale project management echoes its mandate: it works with stakeholders to develop applications, awareness and infrastructure concurrently, so that funded projects are sustainable and encourage competition. NEOnet is recognized as a model organization that has been the regional information and communications technology leader for over a decade. The organization is proud of its accomplishments but realizes there is still more work to be done.

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NEOnet 2010 Annual Report

Regional Profile

NEOnet has built strong relationships with other regional Community Based Networks (CBN), specifically the Muskoka Community Network in Huntsville, Ontario and Blue Sky Network in North Bay, Ontario. The organization consistently communicates with these CBNs to discuss current and future projects, share ideas and strengthen ICT initiatives. Government agencies such as FedNor , NOHFC and telecommunication companies including NorthernTel and Ontera offer the organization their support, knowledge, leadership and innovative solutions to many NEOnet projects and initiatives. NEOnet also works in partnership with over 150 municipalities, healthcare organizations, small and medium sized businesses, residents, economic development organizations and government agencies. Through these partnerships NEOnet is able to effectively address service gaps, obstacles to adoption and improve the overall ICT landscape of North Eastern Ontario.

NEOnet uses many different approaches to community development, including:

• Well-established network of contacts in community and economic development, including strong connections with the Community Futures Development Corporations in its region • A corporate communications strategy that addresses the unique needs of members, the media, businesses and the general public • Development and dissemination of accessible technology-oriented information, through print, web and face-to-face channels • Community and political engagement through frequent contact, both in writing, by telephone and in person • Accepted project management techniques (as per Project Management Institute principles) for developing, managing and evaluating projects

Communities in the NEOnet catchment area

Attawapiskat FN Earlton Hudson Moose Factory FN Barbers' Bay Elk Lake Iroquois Falls Moosonee FN Bear Island FN Englehart Jogues Opasatika Belle Vallée Evanturel Kapuskasing Peawanuck Beaverhouse FN Fauquier/Strickland Kashechewan FN Sesekinika Black River-Matheson Foleyet Kenogami Shining Tree Brethour Fort Albany FN Kerns Smooth Rock Falls Calstock Gauthier Kirkland Lake South Porcupine Chamberlain Gogama Latchford Swastika Chaput Hughes Hallébourg Larder Lake Temagami Charlton/Dack Harley Matachewan Temiskaming Shores Cobalt Harris Matachewan FN Thornloe Cochrane Harty Mattagami FN Timmins Coleman Hearst Mattice/Val Côté Val Rita Connaught Hilliard McGarry Virginiatown Constance Lake FN Hoyle Moonbeam Wahgoshig FN Westree

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NEOnet 2010 Annual Report

Catchment Area The NEOnet catchment area includes both the Cochrane and Temiskaming Districts, going South to Temagami; West to Foleyet; North to the James Bay Coast; and East to the Quebec Border.

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NEOnet 2010 Annual Report

NEOnet Team

The organization has a well-researched and proven organizational structure and operating model, augmented by a mature Board of Directors with an established direction and firm mandate. NEOnet has built a reputation for superior project management skills in the context of community development and fiscal responsibility. Its staff is well-rounded, functions very effectively as a team and offers a wide range of skills to the organization. NEOnet is based in Timmins and operates with a core staff of three individuals, Director of Operations, Project Facilitator and ICT Project Manager. All three staff members assist with NEOnets activities and the implementation of its core mandate. Additional contract-based staff is hired to champion a specific project or provide regional education and training opportunities and programming.

Organizational Chart

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NEOnet 2010 Annual Report

Staff Members

David McGirr - Director of Operations - 30 years experience in telecommunication business development and sales strategy - Honors degree in Economics from McMaster University - 2004 recipient of The Order of Ontario for his devotion to developing the quality of life in Northern Ontario and community work - Regionally recognized champion for state-of-the-art telecommunications services in rural areas of Northern Ontario - Chair of the Timmins Economic Development Corporation board, Chair of the Board of Governors at Northern College and Chair of the Timmins and District Hospital Capital Campaign

Dave joined the NEOnet team as the Director of Operations in September 2009. He is responsible for the overall management of the organization, support and assistance of staff, and the development and implementation of ICT projects.

Alexandra Spence - ICT Project Manager - 5 years of business experience - Degree in Economics from Dalhousie University - Co-Chair of the Timmins Chamber of Commerce Young Professional Committee and VP of Public Relations for the Porcupine Toastmasters Club

Alexandra started at NEOnet in June 2009 as the Regional Outreach Coordinator, a FedNor Youth Internship Position. On March 1, 2010 Alexandra became NEOnet’s Project Manager. As Project Manager Alexandra is responsible for the management of current and development of NEOnet projects, marketing and outreach initiatives and educational workshops and presentations. In addition, Alexandra supports the development of the individuals in the internship positions.

Sharon Jones - Project Facilitator - 25 years of experience in office management and bookkeeping - Certification in payroll management and business studies - 10 years of experience in managing funding claims for both federal and provincial government projects

Sharon has been NEOnet's Project Facilitator since July 2002. Sharon provides critical support to the Director of Operations, she ensures that all claims are prepared according to the funding agencies’ requirements, and provides weekly budget snapshots for each project. Sharon maintains all records and financial accounts for the organization. She also contributes to many other NEOnet initiatives.

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NEOnet 2010 Annual Report

Shannon Delage – Regional Outreach Coordinator - Graduated with honours from the Social Service Worker Program at Northern College - Obtaining Bachelor Degree in Psychology from Athabasca University - Volunteer with many organizations in Timmins

Shannon started with NEOnet in June 2010 as the Regional Outreach Coordinator under a one-year FedNor Youth Internship. While at NEOnet she is responsible for community outreach throughout the catchment area. Outreach initiatives include but are not limited to presentations at various town council meetings, organization of tech break time luncheons, and the monthly editions of Wired News. Shannon was also responsible for the revival of the Seniors Computer Training Program.

Amber Hamilton – ICT Coordinator - BA in Psychology from York University - O’Gorman Student Organization Leadership Award - Participant in the City of Timmins Economic Planning Competition

Amber Hamilton joined NEOnet as an ICT Coordinator, a one-year NOHFC Youth Internship position, in June 2010. Amber is responsible for the planning and management of NEOnet's website and Facebook initiatives as well as the implementation of ICT awareness building projects. She also led the regional ICT small business survey and assists with several other NEOnet projects and the promotion of greater awareness and adoption of technology.

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NEOnet 2010 Annual Report Board of Directors

NEOnet is governed by a board of directors from a number of different communities and sectors of the economy ensuring a regional and diverse perspective is represented. The Board of Directors for 2010 was comprised of 13 individuals from various communities throughout North Eastern Ontario. Representation from both public and private sector organizations help NEOnet carry out its mandate within a regional context. The following table lists the board members, the organizations or sectors they represent as well as the year of their first election.

Year of First Name Position with NEOnet Representation Election

Conseil scolaire catholique Michel Desjardins Chair de district des Grandes 2000 Rivières

Denis Bérubé Vice-Chair North Claybelt CFDC 2003

Gogama Local Services Gerry Talbot Director at Large 2005 Board

Gary Marriott Director at Large M-Tel Consulting 2004

Lucid Networks Phil Barton Treasurer 2004 Corporation

Tony Senyuk Board Member Northern College 2001

Timmins and District Guy Guindon Board Member 2002 Hospital

Linda Côté Board Member South Temiskaming CFDC 2006

Steve Kidd Board Member Independent 2006

Andy Yu Board Member City of Timmins 2007

Paul Ouimette Board Member Leo Alarie & Sons Ltd 2007

Dan Martel Board Member Ontera 2008

Dennis Higgs Board Member Ontera 2009

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NEOnet 2010 Annual Report

Projects

Cellular Expansion Project Project Partners: NOHFC, NorthernTel & Ontera

NEOnet and its project partners were busy this year ensuring that this project remained on schedule and on budget. In 2010 the Cellular Expansion Project saw four of the ten cellular site locations go live, Moosonee, Dawson Point, McCool and Mattice. The remaining six locations are on schedule to be completed by the end of 2011. Upon completion, this project will have dramatically increased communications in the region and public safety. Increased telecommunication capabilities translate into new economic development and employment opportunities.

The Cellular site locations include:

Moosonee (Ontera) – Live Mattice – Live Dawson Point – Live McCool – Live Opishing Koko Lake Foleyet Halfway Lake Kamiskotia Godon Lake

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NEOnet 2010 Annual Report

The Ontera cellular site in Moosonee has greatly improved telecommunication capabilities, allowing for data and texting services. Analog service was previously available but meant that any travelers to the area were unable to access these services. With the project funding Ontera has implemented a digital solution that is compatible with all major network providers. Analog service is still available as it typically provides a greater coverage range and is a vital service for trappers and those living outside the reach of the digital service.

“We are committed to the economic development and prosperity of our communities,” said Paul Goulet, President and CEO of Ontario Northland. “That is why we are so proud of our partnership with NEOnet, which has benefited the customers of all major telecommunications carriers in the Moosonee and Moose Factory region by allowing for digital cellular service and introducing technology that has become standard worldwide.”

“The recent introduction of digital cellular service in Moosonee has enabled local residents and businesses, as well as visitors to the region, to stay connected and be competitive in a global environment,” commented Amedeo Bernardi, Vice President and General Manager of Ontera, a wholly-owned subsidiary of Ontario Northland.

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NEOnet 2010 Annual Report

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NEOnet 2010 Annual Report

In the fall NorthernTel launched their HSPA+ Network. HSPA+ provides mobile and wireless users with high-speed Internet reaching peak download speeds of up to 21 Mbps (megabits per second). The nine cellular sites that NorthernTel is responsible for will all be part of this new network.

“This $4.9 million investment is a significant enhancement to the existing mobile landscape in north eastern Ontario,” said Mary-Ann Bell, Senior Vice-President, Bell Aliant Ontario. “We added HSPA+ to 29 of our existing sites and added 3 new HSPA+ sites to improve coverage gaps. We were pleased to work with NEOnet, our project partner who helped secure $2 million from the Northern Ontario Heritage Fund Corporation (NOHFC), covering the majority of the additional $2.24 million investment which was required to construct the new sites at Mattice, Thornloe and New Liskeard.”

“Our investments in the expansion of broadband and cellular phone service across the North are making it possible for northern residents to connect effectively to the world as well as helping northern businesses and industry compete successfully in marketplaces that demand speed and immediacy in their transactions. I am pleased that provincial funding is helping bring these competitive advantages to more and more parts of the James Bay Frontier,” said Michael Gravelle, Minister of Northern Development, Mines and Forestry and Chair of the Northern Ontario Heritage Fund Corporation.

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NEOnet 2010 Annual Report

Wireless Hotspots Project Project Partners: NOHFC, NorthernTel & the five regional Community Futures Development Corporations (CFDCs)

NEOnet, NOHFC and NorthernTel worked diligently over the past year on the hotspots project. By December 74 wireless Internet access points were live in 14 North Eastern Ontario communities. French and English signage has been posted at all hotspot locations to ensure residents and travelers are aware of and utilize the available service. Access points can be found in various municipal buildings, arenas, parks, libraries and tourist centres. The project encourages adoption and application of the available ICT infrastructure in North Eastern Ontario and will help attract new athletic tournaments, trade shows and conferences. This initiative has also seen other telecommunication companies offer similar services with Ontera generously providing hotspots at no cost in Latchford, Gogama and Temagami.

Participating communities include Mattice-Val Côté, Moonbeam, Larder Lake, Temiskaming Shores, Kirkland Lake, McGarry, Cobalt, Timmins, Kapuskasing, Hearst, Englehart, Iroquois Falls, Smooth Rock Falls and Black River-Matheson.

For the initial two years NorthernTel will assume the costs associated with the installation, maintenance, network hosting, monitoring, and necessary bandwidth. The participating communities will then work with NEOnet, NorthernTel, and NOHFC to determine the sustainability of the access points, potentially assuming the related operational costs after the initial two years.

Impact:

“By improving Internet access, we are helping these communities attract new businesses and tourists to the Northeast as well as a number of special events such as tradeshows, business gatherings and sporting competitions,” said Northern Development, Mines and Forestry Minister and NOHFC Chair Michael Gravelle.

"At NorthernTel we understand the increasing demand for access to broadband Internet anywhere, anytime," said Mary-Ann Bell, Senior Vice-President Bell Aliant Ontario and Quebec. "By investing in the creation of numerous hotspots across our region we are providing people on the move with access to a high-speed connection while travelling for business and leisure."

"This project has provided the communities with a unique opportunity,” agreed Clermont Lapointe, Chair of the Kirkland and District Community Development Corporation (KDCDC) and Reeve of McGarry Township. “We encourage them to utilize these access points for new economic and community development opportunities. Speaking on behalf of Virginiatown these hotspots will be an additional feature to encourage tourists to choose our town as their vacation destination."

“This project could not have come to a completion at a better time for Kapuskasing and the other partnering communities. Businesses, visitors and facility users now have the opportunity to stay connected whenever and wherever,” expressed Alan Spacek, Mayor of Kapuskasing. “This is an excellent initiative that will prove to be both successful and beneficial to our economic growth.”

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NEOnet 2010 Annual Report

Below is a list of locations with free wireless Internet access points.

NorthernTel sites: Black-River Matheson: Holtyre Community Centre, Val Gagné Hall, Vern Miller Memorial Community Centre, Matheson Curling Club and Ramore Hall

Town of Cobalt: Father Les Costello Memorial Arena, Cobalt Classic Theater and Cobalt Public Library

Town of Englehart: Englehart Public Library, Englehart Curling Club, Centennial Park and Englehart Arena

Town of Hearst: Gilles Gagnon Welcome Centre, Places des Arts, Hearst Child Care Centre, Claude Larose Arena and Club Action (once site has been constructed)

Town of Iroquois Falls: Iroquois Falls Public Library, Iroquois Falls Tourist Centre (once site has been constructed) and Jus Jordan Arena

Town of Kapuskasing: Riverside Park, Circle Park, Welcome Centre, Civic Centre and Library, Sports Palace and Kapuskasing Airport

Town of Kirkland Lake: Teck Pioneer Residence, Teck Centennial Library, Hockey Heritage North and Joe Mavrinac Community Complex

Town of Larder Lake: Larder Lake Public Library

Municipality of Mattice-Val Côté: Mattice Sports Complex

McGarry Township: Virginiatown Community Centre, McGarry Public Library, and McGarry Tourist Information Centre

Municipality of Moonbeam: Moonbeam Library, Moonbeam Community Centre and Tourist Centre

Town of Smooth Rock Falls: Reg Lamy Cultural Centre and Smooth Rock Falls Community Hall

Temiskaming Shores: New Liskeard Arena, Haileybury Arena, Temiskaming Shores Library (Haileybury and New Liskeard Branches), Haileybury Curling Club, and Haileybury Marina/Beach

City of Timmins: Hollinger Park, Gillies Lake (beach & sports field), Regional Athletics & Soccer Complex, Timmins Chamber of Commerce, Mattagami Waterfront (boat launch and playing field), Victor M. Power Airport, McIntrye Arena and Archie Dillon Sportsplex

Ontera sites: Town of Latchford: Community centre and Veteran’s Park

Town of Temagami: Martin River Fire Hall, Temagami Community Centre/Arena and Mine Road boat landing

Gogagama: Gogagam Public Library/Community Centre

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NEOnet 2010 Annual Report

Canadian Radio-Television Telecommunications Commission (CRTC) Public Hearings in Timmins, October 26th – 28th

This year the Canadian telecommunications regulatory industry came to Timmins for the CRTC public hearings from October 26th to October 28th. The discussion of the hearings was on the ‘Obligation to Serve and Other Matters’. NEOnet presented at the hearings during the afternoon session on Wednesday, October 27th. The presentation focused on the importance of serving areas that remain without access to high-speed Internet, the need to increase the current standard for high-speed Internet of 1.5 Mbps to a minimum standard of 10 Mbps and how the successful NEOnet model of public/private sector project partnerships can be used to continue rural ICT development and innovation.

The presentation was well received, with support coming from the commission, telecommunication companies and the public. The Chairman was particularly interested in the Gap Analysis information NEOnet presented and requested a copy. NEOnet’s message went National because of the comprehensive media attention we received.

Media impact:

Obligation to Serve: Commission wants a speed target; NEOnet will show the gaps By Gred O’Brien – Cartt.ca October 27, 2010 http://www.cartt.ca/news/FullStory.cfm?NewsNo=10746 One of the groups presenting Wednesday is NEOnet, a not-for-profit information and communication technology (ICT) development organization based in Timmins that wants to see infrastructure in the region enhanced. It is led by former Bell Canada and Northern Telephone executive Dave McGirr. It has put together an ingenious application using Google Earth and tomorrow it will show the Commission the many gaps in broadband service in North Eastern Ontario. Using Google Streetview, the application can show, right down to the house, who has, and doesn’t have, access to broadband in this region. However, the technology in the Days Inn Hotel will prevent them from showing the app to the commissioners and hearing attendees, so it will have to use slides Wednesday. We saw it though and were pretty impressed. McGirr also told us NEOnet and others will press the Commission for something the telcos don’t want – those speed targets – and not just the paltry 4 Mbps the FCC has promised.

Obligation to Serve: Broadband should be basic; SILECs need competition; can 10 Mbps be the target? By Gred O’Brien – Cartt.ca October 27, 2010 http://www.cartt.ca/news/FullStory.cfm?NewsNo=10754 THREE LOCAL NORTH EASTERN Ontario groups also appealed to the Commission demanding better broadband for the region. They recounted the difficulty in attracting businesses to the north and when they succeed – how challenging it is for those businesses to find reliable broadband service, especially since the basic service obligations say telcos don’t have to run wire to people who ask for serve beyond 165 meters from the end of the existing plant. The Town of Kirkland Lake’s director of economic development Wilfred Hass told of one business owner who set up shop, relied on the existing broadband from the local telco, “yet once he moved into that location, the telco cut the service and stated that it was not required to extend it there any longer. This is despite the fact that high speed service was available directly across the street from his store (at a competitor's location no less).” NEOnet, a not-for-profit information and communication technology (ICT) development organization based in Timmins that wants to see infrastructure in the region enhanced used its

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NEOnet 2010 Annual Report presentation to show commissioners the many and various gaps in broadband service in its catchment, from Temiskaming to the shores of James Bay. Working with all the local Internet service providers (and there are seven in the region), it was able to identify areas with no broadband (not counting satellite) and plot it into a Google Earth application that lets it identify, down to the house, whether there is service or not.

For example, this home on Highway 101 in Fauquier-Strickland, has no broadband access. NEOnet’s goal is to work with ISPs and others as partners to extend broadband to fill all the gaps – many of which are First Nations communities – and its executive director, Dave McGirr, has a goal for the CRTC in mind if it wants to set a national broadband target: 10 Mbps for all. “We need at least 10 megabits,” he said, pointing to how Finland has made broadband access a basic right and has a target date of December 2016 set for when all Finns are to have access to 100 Mbps. Vice-chair Katz noted that Canada’s geography does not exactly compare to Finland’s but McGirr, a former executive with Bell Canada and Northern Tel was undeterred by that excuse. “I don’t believe this country should hide behind our geography,” he said. “If we want to make Canada more innovative, we should challenge the (broadband) companies to get behind this.”

Rural groups demand action on broadband By Howard Solomon – Network World Canada October 27th, 2010 http://www.itworldcanada.com/news/rural-groups-demand-action-on-broadband/141823-pg2

Three groups tell the telecommunications regulator they want the same access to high speed Internet their city cousins get

However, said David McGirr, NeoNet’s director of operations, 1.5 Mbps “is no longer acceptable.”

Working together, the public and private sectors do good work in spreading broadband, he said, “but the federal government must set a new standard and provide the necessary tools through their funding programs.”

Finland, he noted, has a goal of giving every community access to 100 Mbps service by 2017.

Wilfred Haas, director of economic development for the town of Kirkland Lake (pop. 8,500) complained that the local phone provider cut the high speed access of an entrepreneur who moved to the town, although broadband was maintained across the street.

“This is clearly a case of where the telco was following the letter of the law (of the required obligation to serve customers in its area) and not the intent,” Haas said.

How can rural areas attract young professionals or retain children when the broadband they take for granted is priced out of range, he also asked.

“The telcos will tell us the market will decide what happens. I agree. But give the subsidies they enjoy, the monopolies et cetera, it behooves the telcos to use a bit of imaginative mixing of pricing and services to help create that [broadband] market.”

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NEOnet 2010 Annual Report NEOnet Interview with CBC Morning North – October 29th, 2010 MORNING NORTH (HR2) (CBCS-FM), Sudbury, 29 Oct 10, Reach: 24,000, Time: 07:17, Length: 00:06:41, Ref# 1644C7B-2 Anchor/Reporters: MARKUS SCHWABE

ACCESS TO INTERNET SERVICES MARKUS SCHWABE (CBCS): There are things that your telephone and Internet company have to provide you. Phone companies have to offer things like touch tone, access to long distance network and a copy of the phone book. Any company that offers the Internet has to provide at least low-speed dial-up Internet. (SOUND OF MODEM CONNECTING) Remember that sound? A little antiquated, wasn't it? Well the CRTC outlined those rules for basic service ten years ago, but the times and the technology have changed, especially when it comes to the web. Now compared to the lightning past cable and wireless service available in most areas now dial-up is the dinosaur of the industry. About 95 percent of Canadian households have access to high-speed broadband Internet, but for some folks in Northern Ontario dial-up is still as good as it gets. Now this week the CRTC is reviewing the rules for basic service and they're considering making access to broadband Internet mandatory. Hearings were held in Timmins this week. Among the presenters was Alexandra Spence. She is the project manager at NEOnet. That's a not-for-profit organization in Timmins that looks at improving and developing telecommunications infrastructure in the northeast. Good morning, Alexandra. ALEXANDRA SPENCE (Project Manager, NEOnet): Good morning, Markus, how are you? MARKUS SCHWABE: I'm doing pretty well. Now I understand the Internet is still slow in some places. Do we still have people on dial-up in the North? ALEXANDRA SPENCE: Yeah, there would be small pockets that remain without access to high-speed Internet. So yes, to answer your question. Some people do only have access to dial-up right now. MARKUS SCHWABE: And why is it important that everyone have access to high-speed? ALEXANDRA SPENCE: Having access to high-speed opens opportunities that you don't otherwise have access to and these opportunities can be accessing online educational programs from your more rural community instead of having to make the commute two or three hours to the actual campus. Or it can allow and be vital to a small business to remain competitive with their competitors. Or it can be a case of there being a snow storm and a senior wanting to do some online banking, and instead of having to leave their home they're then able to access that online. MARKUS SCHWABE: You said there were pockets. Any idea of how many households we're talking about in the North? ALEXANDRA SPENCE: Well, what NEOnet's done is we've worked with all the Internet service providers in North Eastern Ontario to get an idea as to where high-speed Internet is currently available and from there we've been able to, working with all the communities in our area, and getting some feedback from them, we've been able to identify where pockets remain without access. And what we have come to the conclusion is about 2,000 homes remain without access to high-speed Internet. MARKUS SCHWABE: Now, you made a presentation at the CRTC hearings in Timmins a couple of days ago. What did you say? ALEXANDRA SPENCE: Well, NEOnet had three main points that we got across to the CRTC. What we wanted to let them know is that, as we just discussed, that currently people in North Eastern Ontario would not have access to high-speed Internet. High-speed Internet right now is currently defined as having 1.5 megabits per second, and what we wanted to let the CRTC know is that those gaps need to be filled and that needs to be a priority. But another point that we wanted to stress is that this current standard of 1.5 is no longer acceptable; that there needs to be a new standard, and that new standard should be about 10 megabits per second. So significantly higher. And that 10 would provide customers with greater bandwidth, which would allow for increase in speed, which would also allow for people to participate, for example, in webinars or online lectures, or share information with colleagues that are in more remote areas. And then the third point that we stressed is how we can achieve this, and how we can achieve this 19

NEOnet 2010 Annual Report through the public-private sector model. That's what NEOnet's been using and has seen over 40 communities access Internet now because of that. So we would like to see the federal government set the new standard and provide the necessary tools through a funding program. MARKUS SCHWABE: Now, one of the companies was making use this week estimating that to offer broadband to all rural areas in Canada would cost about $7 billion. If that's true do you think people will ever get high-speed service out in the boonies? ALEXANDRA SPENCE: I do. And how we can get there is through this public-private sector model. That's bringing together both the public sector, so in NEOnet's experience we've worked very successfully with FedNor, as well as the Northern Ontario Heritage Fund. And what that has allowed is for the private sector, we've worked with projects with both major projects, with NorthernTel as well as Ontera, so bringing those two groups together and having the commitment from both sides, and both realizing that there is a need for service, and the importance it has for these individuals and moving forward with those projects. MARKUS SCHWABE: All right, Alexandra. Hopeful that the CRTC has heard what you had to say? ALEXANDRA SPENCE: I am. They were... we had some very positive feedback and in the gap analysis initiatives that I mentioned earlier sparked the attention of the CRTC. The chair actually was hoping to see a sample just because this is something new that hasn't been done before, so we're excited and encouraged by this. Especially with the CRTC choosing to hold the hearings in Timmins. MARKUS SCHWABE: All right, thanks so much, again, for joining us this morning. ALEXANDRA SPENCE: No problem. Thank you. MARKUS SCHWABE: Bye bye now. ALEXANDRA SPENCE: Bye. MARKUS SCHWABE: Alexandra Spence from Timmins this morning. She is a project manager at NEOnet in Timmins.

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NEOnet 2010 Annual Report

Gap Analysis

Ten years ago access to high-speed Internet was a ‘nice to have’, a luxury, but in today’s digital economy it is an essential service. Access to broadband is critical from a medical, safety, education, economic development and some would argue social standpoint. Areas that remain without access to a reliable high-speed Internet connection are at a significant disadvantage. Over 90% of the communities in North Eastern Ontario have access to high-speed Internet. This means however that there are areas that remain without service. NEOnet is committed to filling in these service gaps, to ensure that North Eastern Ontario is 100% served.

Over the past year NEOnet has worked extensively with all the Internet Service Providers in the region to understand where they currently offer high-speed Internet. With this information, using Google Earth, NEOnet has been able to accurately map out where high-speed Internet service is available throughout the catchment area. The application allows you to get down to the street level making it easy to identify what areas remain without service. With the mapping exercise complete, NEOnet will be working with both the private and public sectors to develop a comprehensive strategy to implement service to all remaining un-served or underserved areas.

The orange represents where high-speed Internet is offered within the NEOnet catchment area.

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NEOnet 2010 Annual Report

First Nations Broadband Project Wahgoshig First Nation, Mattagami First Nation & Matachewan First Nation

NEOnet would like to congratulate Wahgoshing First Nation on their successful implementation the Community Wireless Network that has brought broadband access for both residential and commercial users. Working with project vendor DVG Systems from Thunder Bay residents and businesses are now enjoying and benefiting from reliable access to high-speed Internet. The network is intended for public access, administrative use, and applications in support of health, education, and other community services such as videoconferencing, voice-over-IP telephony and Telemedicine. The Wahgoshig First Nation Band operates the network as a not-for profit and uptake of the service has already been over 90%. The project not only brought high-speed Internet access to the entire community but also created two part-time employment opportunities, as the installations, monitoring and maintenance will be done locally.

Mattagami First Nation is one of the communities Bell Canada will be bringing high-speed Internet to the home as part of the CRTC’s Deferral Account initiative. Under the current schedule by the end of 2013 Mattagami First Nation will have high-speed Internet to the home. NEOnet is working hard to move up this date up as access to high-speed Internet is no longer a luxury but a necessity, comparable to telephone access in the home. High-speed Internet is essential from a health, education, safety, economic and community development standpoint.

NEOnet has been working diligently with Matachewan First Nation to develop a solution that will meet the needs of the community. With direction from the community NEOnet has had several conversations with potential project funders and private sector vendors. Without access to high-speed Internet residents of these communities are faced with a significant disadvantage. It is NEOnet’s intention to continue working with Matachewan First Nation to support and assist where we can to bring high-speed Internet to the home.

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NEOnet 2010 Annual Report

Seniors Computer Training Part II

The combination of additional staff and an increasing demand for training led to the revival of the Seniors Computer Training Program this year. NEOnet updated the training manual and presentation from the successful 2006-2007 Ontario Trillium Foundation Seniors Computer Training initiative to include more advanced functions such as email and Facebook. Learning to use a computer can be intimidating, overwhelming and sometimes very frustrating. The Seniors Computer Training program is mindful of this and ensures that sessions are done in small groups and encourages participants to ask questions.

NEOnet led three successful workshops at the Cochrane Public Library, and four at the Iroquois Falls Public Library. Participation was high and attendees continue to express their appreciation for the work NEOnet has done, demonstrating the need to continue the program. It is NEOnet’s intention to continue offering the program as demands warrants.

Testimonials:

"We were pleased to welcome the knowledgeable NEOnet staff to host a group session on computer basics. The seniors thoroughly enjoyed the group setting and were able to share concerns and ideas. The program is an excellent complement to our current one-on-one training" -Cochrane Public Library

“NEOnet’s Senior’s Computer Program has been a great addition to the Iroquois Falls Public Library. Their time and commitment have really assisted our community in developing computer skills” -Iroquois Falls Public Library

Shannon Delage & Amber Hamilton teaching at the Iroquois Falls Public Library.

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NEOnet 2010 Annual Report

SME Technology Promotion and Adoption Survey Summer 2010

Between June and October NEOnet carried out a SME Technology Promotion and Adoption Survey to gain a better understanding of how small businesses are utilizing technology and the Internet. The purpose of the survey was to identify trends and gaps in ICT application and training. Over 35 businesses in the NEOnet catchment area participated in the 11-question survey.

Highlights from the Survey:

The survey has shown the extreme need for technology adoption within North Eastern Ontario. Over 45% of respondents in North Eastern Ontario stated technology was not apart of their business plan. Regional technology development organizations, small business centers and community development corporations need to work with small businesses to develop a business plan with an emphasize on the importance of adopting technology, as well as formulating a clear plan for its adoption.

In 2007, Statistics Canada found 87% of private sector organizations were using high-speed Internet. With only 70% of North Eastern Ontario businesses using the Internet to their advantage, it becomes difficult to grow a small business within the online world.

Social networking is a powerful application that businesses should be using to their advantage. Whether starting up a new business or continuing to grow an old one, social networking is an ideal way of placing the business and products in front of customers. Social networking offers the chance for your business to be viewed by over 500 million potential clients worldwide. A survey completed in 2009 found 70% of Canadians are using social media, whereas only 4% of the businesses that participated in the survey indicated that they were using social media.

Roughly 50% of respondents marked that they would be interested in attending workshops and seminars on how technology can help grow their business. NEOnet will be offering E- Business Seminars that provide numerous tools and suggestions on how to get the most out of the Internet. Search Engine Optimization, Customer Relationship Management, Online Security, and how to effectively use Social Media will be some of the topics covered to help business owners grow a more connected and competitive business environment in North Eastern Ontario.

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NEOnet 2010 Annual Report

ICT Education & Awareness

Over the past year NEOnet was involved in numerous educational presentations, delivered seminars, spoke and attended conferences, implemented a social networking initiative and continued to distribute a monthly newsletter and quarterly stakeholder updates. NEOnet plans to continue these initiatives in 2011 and beyond.

The following highlights NEOnet’s ICT Education & Awareness projects and initiatives for 2010.

Activity Goal 2010

• New strategy for TBT that • Increase practical use of ICT & targets specific interest groups tech knowledge of residents depending on the topic • Increase the number of Tech Break Time (TBT) • Delivered 10 TBT luncheons presentations & workshops presentations • Additional interest & excitement delivered in outlying areas of for the presentations the region demonstrated by the significant

increase in participation

• Now using MailChimp to • Increase practical ICT and tech distribute newsletter knowledge of residents • MailChimp helps you design Provide monthly overview of email newsletters, share them Wired News • the ICT industry, product & on social networks, and track application development, your results issues and commentary • Added 30 contacts to the newsletter mailing list

• Research and prepare five • Prepared and distributed five industry specific newsletters newsletters Industry Specific Newsletter • Articles to highlight current • Mining, Forestry, Health, Retail & usage and development of ICT Education in the specific sector • Feedback was very positive

• Keep stakeholders aware of • Issued four Stakeholder Updates Quarterly Stakeholders and up to date on NEOnet Update projects and initiatives

• Establish a presence on • In July NEOnet established a Facebook & use as a medium Facebook Page to communicate with • Minimum of three postings a stakeholders week with daily page NEOnet’s Facebook Page • Page will provide project management updates, ICT resources, event • Over 90 people connected to information and the the NEOnet page opportunity to generate discussion & share ideas

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NEOnet 2010 Annual Report

Activity Goal 2010

• NEOnet participated as a guest • Prepare a dynamic presentation speaker for the ‘Connecting & Timmins Regional highlighting NEOnet’s Strengthening Northern Economic Outlook strengths, regional ICT Communities’ panel Conference (TREO) successes, and obstacles in • Message focused on the ICT fulfilling mandate successes in the region and how we can continue to build on this

• Develop seminars that are • Two part session, first focused engaging and informative on the dangers of texing/using a Northern College • Deliver two seminars, one cellphone while driving and the Professional Development at the Timmins campus & second on social networking Seminars another at the Kirkland • Sessions were well attended and Lake campus generated a lot of discussion

• Delivered presentations to a • Develop four seminars using group of about 10 business the Government of Ontario’s owners E-business training material E-Business Training • Invited a professional web Seminars in Kapuskasing • Provide an environment where developer to present content participants feel comfortable during two sessions and discussion is generated • Participants left better equipped to pursue their E-buisness objectives

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NEOnet 2010 Annual Report

Vision for 2011 and beyond

Launch the BEAM program to support small Project Overview businesses with E-Business initiatives

Provide financial contribution to businesses implementing E-business tools. Up to 75% of eligible costs to a maximum BEAM - Broadband for E-business & Marketing of $2,000. Training component incorporated into the program. Organize and host over 25 Tech Break Time Project Overview luncheons

Provide engaging, informal educational presentations. Focus Tech Break Presentations on topics that will appeal to a wide target audience. Develop partnerships with other organizations.

Develop and deliver e-business workshop for Project Overview small businesses

Provide educational opportunities for small business owners. Deliver seminars in conjunction with the BEAM Introduction to E-Business, overview of how to get started Program and the direct benefits.

Implement an additional ten cellular telephone Project Overview sites

Four sites already live, Mattice, McCool, Dawson Point and Cellular Expansion Project with NOHFC, Ontera Moosonee. Remaining six sites (Godon Lake, Opishing, and NorthernTel Foleyet, Kamiskotia, Koko Lake & Halfway Lake) to go live by the end of 2011.

Investigate requirement for broadband greater Project Overview than the standard 1.5 Mbps rate Determine current standards for online education programs, government websites, social networking, online banking, New standard for high-speed Internet, 10+ Mbps tele-health, etc. to see if they are compatible with 1.5 Mpbs. Understand what standards are in other countries and how this was achieved. Identify remaining unserved or underserved Project Overview areas Create a detailed map that clearly identifies where service High-speed Internet Gap Analysis Map gaps remain within catchment area. Broadband definition: 1.5 Mbps. Work with public and private sector partners to develop innovative solutions that will bring high-speed Internet to Gap Filler Project those who remain without. Provide 100% coverage to North Eastern Ontario.

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NEOnet 2010 Annual Report

Continue to monitor hotspots and work with communities to develop solutions to ensure Project Overview sustainability of the access points. 80 wireless Internet access points deployed in public facilities in 14 North Eastern Ontario communities. First Wireless Hotspots Project two years NTL to cover costs, after two year period up to communities. Other Projects: Project Overview Provide beginner and more advanced computer training Seniors Computer Training opportunities to Seniors and first time computer users in communities throughout catchment area. Help businesses requiring increased capacity. Will assist Opportunities exceeding 1.5 Mbps employers, secure jobs and fill in service gaps in surrounding areas. Project to provide cell service to Temagami Lake area Potential RFP for Cellular Service on Lake and town. Currently signal is limited or non-existent in Temagami and the Town of Temagami most areas. NEOnet to continue presence on facebook. Page will provide project updates, ICT resources, event Facebook Group information and the opportunity to generate discussion & share ideas.

Over the next 12 months research and prepare six Industry Specific Newsletters industry specific newsletters. Articles to highlight current usage and development of ICT in specific sectors.

Develop a website to allow stakeholders to access project information, resources and appropriate newsfeeds. NEOnet Website Content management system that allows more than one user to make updates.

Provide stakeholders with an interesting variety of ICT Wired News related news articles. Quarterly updates to Stakeholders on NEOnet's projects NEOnet Stakeholder Update and initiatives.

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NEOnet 2010 Annual Report

NEOnet Members NEOnet could not have achieved the level of success it has without the continued support of its members:

Canadian Mental Health Association The Township of McGarry Child and Family Services of Timmins and The Township of Opasatika District Davidson de Laplante Insurance Brokers Ltd. The Town of Kapuskasing

Iroquois Falls Community Development Team The Venture Centre

North Eastern Catholic District School Board Corp. of the Town of Moosonee

Timmins and District Hospital Gogama Local Services Board

Timmins Economic Development Corporation Foleyet & Area Chamber of Commerce

Northern College of Applied Arts & Technology Township of Chapleau

Ontera Eastlink Communications Inc

Collège Boréal Dist. of Timiskaming Social Serv.Admin Brd Conseil scolaire catholique de district des Timmins Chamber of Commerce grandes rivières District School Board Ontario North East Timmins Service Canada Centre

City of Timmins The Township of James Cochrane District Social Services Administration Township of Mattice-Val Coté Board Kirkland & District Community Development The Municipality of Temagami Corporation South Temiskaming CFDC The Township of Matachewan

City of Temiskaming Shores The Township of Black River - Matheson

The Corporation of the Town of Hearst Nord-Aski CFDC

The Town of Kirkland Lake Township of Evanturel

The Township of Larder Lake North Claybelt CFDC

Algonquin Business Computers Town of Englehart

M-Tel Consutling Service Town of Iroquois Falls

KapOnLine The Township of Moonbeam

Goldcorp-Porcupine Gold Mines Ross Pope Inc.

Leo Alarie and Sons Construction Ltd Town of Cochrane

NorthernTel FedNor

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NEOnet 2010 Annual Report NEOnet Partners NEOnet would like to thank its more than 150 public and private sector partners for their continued support, leadership and patience. Their input and involvement ensures that NEOnet remains a community-based organization.

ACFO Iroquois Falls CAP site Kapuskasing Public Library Teck Centennial Library Kirkland and District Community AdNet Teck Pioneer Residence Development Corporation Algonquin Business Computers Kirkland Lake CAP sites Temagami Public Library Ateliers des Pionniers et Pionnières Temiskaming Shores Public Krazy Krazy Audiotronic Du Nord Library- Haileybury Branch Temiskaming Shores Public Bell Canada La Boîte à lettres Library - New Liskeard Branch Beyond Wireless Larder Lake Public Library Terry McGaghran Bibliothèque de Hearst Public Latchford Public Library Library Thomas Kim Bibliothèque municipale de Val Timmins Chamber of Matachewan Community Centre Rita-Harty Commerce Bibliothèque municipale Fauquier- Matachewan First Nation Timmins & District Hospital Strickland Bibliothèque publique Canton Timmins Economic Mattagami First Nation Armstrong Development Corporation Bibliothèque publique de Mattice- Timmins Native Friendship Mattagami First Nation CAP site Val Côté Centre CAP site Bibliothèque publique de Timmins Public Library CAP Mattice Public Library Moonbeam site Black River Matheson Library and McGarry Community Internet Town of Cobalt CAP sites Access Centre McGarry Public Library and CAP Blue Sky Network Town of Cochrane site C & G Computers Michael Byrnes Town of Englehart Moose Factory Education Chapleau Public Library Town of Hearst Authority Chapleau Regional Development Moosonee Native Friendship Town of Iroquois Falls Corporation Centre Château Georgian Retirement M-Tel Consulting Town of Kapuskasing Residence City of Temiskaming Shores Municipality of Jogues Town of Kirkland Lake City of Timmins Municipality of Mattice Val Côté Town of Larder Lake Cobalt Public Library and CAP site Municipality of Temagami Town of Latchford Cochrane Public Library Muskoka Community Network Town of Matachewan National Research Council Collège Boréal Town of Moosonee (IRAP) Companion Restaurant Neal McNair Town of Temagami Computers for Schools NetCentral Township of Armstrong Nord-Aski Regional Economic Township of Black River Connaught CAP site Development Corporation Matheson Conseil Scolaire Catholique de North Claybelt Community Futures Township of Casey District des Grandes Rivières Development Corporation District of Cochrane Social Services North Centennial Manor Township of Chamberlain Administration Board District of Timiskaming Social Services Northdale Manor Township of Coleman Administration Board District School Board Ontario North North Eastern Catholic District Township of Evanturel East School Board

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NEOnet 2010 Annual Report

Northern College of Applied Arts Earlton Public Library Township of Gauthier and Technology Elk Lake Public Library Northern Lights Library Network Township of Harley Northern Ontario Heritage Fund Encore Club Kirkland Lake Township of Hilliard Corporation Englehart Public Library and CAP site Northern Swing Golf Centre Township of Hudson Extendicare Kirkland Lake NorthernTel Township of James FedNor NorthernTel Mobility Township of Kerns Township of Lebel (King Foleyet Local Services Board Ontario Library Services North Kirkland) Ontario Ministry of Agriculture, Foleyet Metis Pathfinders CAP site Township of McGarry Food and Rural Affairs Francine J. Wesley Secondary School Ontario Ministry of Culture Township of Opasatika Ontario Ministry of Northern Venture Centre/Centre de Gogama CAP site Development and Mines développement Gogama Local Services Board Ontario Trillium Foundation Vezina Secondary School Green Tomato Ontera Village of Gowganda Iroquois Falls Adult Learning Centre Opasatika Public Library Village of Kenogami Iroquois Falls Community Parolink.net Village of Sesekinika Development Team Iroquois Falls Public Library and CAP Persona Communications Village of Shining Tree site J.R. Nakogee School Ramore Public Library CAP site Village of Thornloe Kap Information Technology Services Spacek’s Audiotronic Village of Westree Spruce Hill Lodge Retirement Over 100 Seniors’ Computer Kapuskasing Career Info Home Training Volunteers Sultan CAP Site 807.net

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Thank you to our 2010 project funders

Community Futures Development Corporations Nord-Aski Regional Economic Development Corporation North Claybelt Community Futures Development Corporation The Venture Centre/ Le Centre de développement Kirkland Lake & District Community Development Corporation South Temiskaming Community Futures Development Corporation

2009 Annual Report www.neonet.on.ca