Printed on Recycled Paper. This Printed Report Summarizes Our Corporate Responsibility Performance in 2009
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autor/ime slike Printed on recycled paper. This printed report summarizes our Corporate Responsibility performance in 2009. All the photos used in this catalogue are related to the projects initiated or supported by Telenor d.o.o. and the Telenor Foundation. Telenor aims to reduce its resources consumption and overall environmental impact. In an effort to keep paper consummation at a minimum, we have limited the scope of our printed annual reports. For additional information on our CR activities or for downloading our report visit www.telenor.rs/fondacija. HERE TO HELP CorporATE RESpoNSIBILIY Report 2009 SOCIAL PROGRESS AS THE FUNDAMENTAL GOAL 5 OUR BUSINESS PRACTICE 7 Education AND YOUTHS 15 Socially VULNERABLE Groups 35 Culture AND Art 53 EnvironmentAL PROTECTION 67 3 SOCIAL PROGRESS AS THE FUNDAMENTAL GOAL We are convinced that the success of our company is not measured solely by good business results, but also by the responsibility we show towards the society that we are part of. This is why we founded the Telenor Foundation in March 2007, with the desire to invest in Serbia and help the development of Serbian society. We invited renowned experts to be on the Foundation’s Managing Board, and in the past three years we have launched and implemented more than 70 projects. We have focused our attention on improving the position of socially vulnerable groups and youth, their education and professional advancement, development of cultural creativity and art production, as well as environmental protection. Dedicated to linking our core business to socially responsible projects, we initiated a project with UNICEF Serbia and the Ministry of Health in order to facilitate the work of people providing healthcare services to Roma families throughout Serbia using communication tools and services. We are proud of our successful partnership with numerous governmental and nongovernmental organizations from various fields. Our partners are the People’s Office of the President of the Republic of Serbia, the Petnica Research Center, the University of Belgrade, the Belgrade Open School, the Association of Students with Disabilities, the Society for Helping Persons with Developmental Disabilities… We strive to inspire as many people as possible to care for the environment. In all 14 countries where Telenor operates we have designed and implemented the Telenor Climate Change Initiative in order to align our operations with the principles of sustainable development. We employ close to 40,000 people and we have more than 172 million users worldwide. We are an influential stakeholder in global changes and we are developing solutions that allow our users to get actively involved in environmental protection. As an Internet provider we believe that it is important to educate young people about the possible pitfalls of the Internet. We joined the Click Safely campaign of the Ministry of Telecommunications and Information Society. Also, in cooperation with the nongovernmental sector and the Ministry of Interior, we launched a series of workshops at primary schools throughout Serbia, which will continue. We strive to provide a pleasant work environment, and personal and professional advancement for our 1,200 employees in Serbia. In order to include them in socially responsible programs, in 2009 we held an internal competition and supported projects that they proposed and are now managing. Of course, public recognition and awards are encouraging, but what matters the most is to see the programs we support truly contribute to the advancement of Serbian society. Kjell-Morten Johnsen CEO Telenor d.o.o. and Chairman of the Telenor Foundation Managing Board 5 OUR BUSINESS PRACTICE INVestinG IN EMPLOYEES Telenor d.o.o. in Serbia employs more than 1,200 people of various educational backgrounds, with a wide range of knowledge, skills and experiences. We are a socially responsible company which bases its operations, it’s attitude towards the community, customers, business partners and employees on essential values that are part of our image, method of operation and measure of conduct. We set high goals for employees in order to enhance their advancement. We strive to create an environment of continuous learning, to enable employees to develop special skills through various types of training, and to exchange the gained knowledge and experience. We encourage them and we expect exceptional results. In Serbia, as well as worldwide, we proudly offer employees a range of one-day and multi-day seminars, ranging from orientation training for new employees, training in computer skills, writing and managing projects, to communication and presentation, and work process administration and management. During 2009 we carried out 145 internal trainings for 1,460 participants, and around 150 of our employees had the opportunity to take part in external training programs. ProtectinG THE ENVironMENT We are implementing the Climate Change Program and adjusting operations to the principles of sustainable development in all 14 countries that we operate in. As a company that employs almost 40,000 people and has around 172 million users, we are an influential participant in global changes, and in this way we want to reduce the emission of harmful gasses, energy consumption, waste production, and to develop solutions that will help consumers to do the same. The program focuses on the involvement of employees, business opportunities, renewable energy and raising awareness about environmental protection. Our goal for 2010 is to achieve compliance of the Environment Management System with the requirements of the ISO 14001 standard. Since 2008 six teams of employees have been organizing various activities and workshops on this topic The Climate Awareness team informs employees, organizes workshops and weekly actions for reducing environmental footprints (switching off one elevator during working hours, etc.). The Green House team aims to reduce the emission of carbon dioxide through rationalization of electrical and heat energy consumption. The initiative includes architecture, electrical and mechanical systems, and the effects are achieved through proper design, use of modern materials with low heat capacity, adapting equipment and installations to the needs of the customer, installing equipment with low energy consumption and regular maintenance. The mission of the Green Offices team is to reduce the consumption of materials that are potential environmental polluters (plastic, paper, etc.). For this purpose at the administrative buildings we have a system for separating waste and professional recycling, and we collaborate with a company that is licensed for recycling paper, wood, and electronic waste created by the base stations, storage facilities, etc. 8 OUR BUSINESS PRACTICE Telenor employees at the Company offices in Belgrade The Mobile Phone Recycling team launched the campaign for recycling mobile telephones, where around 75,000 old handsets have been processed, totaling around eight tons of harmful material. The Network Savings team has applied better cooling systems in the GSM network, backup battery charging and advanced support equipment, and energy efficiency is a fundamental criteria in the development of the 3G network and in selecting other technical equipment. In 2007 and 2008 we improved the IT infrastructure by reducing the number of servers and storage facilities, and by replacing old machinery with energy efficient technologies, and in the campaigns of previous years we have recycled old computers and server equipment. The Green Miles Transportation team provides use of vehicles with diesel engines, as well as bicycles for employees that live in the vicinity of the Company; it pushes for the reduction of the mileage and number airline flights, organizes information exchanges via mobile telephony and the Internet, informs employees about harmful environmental impacts and measures for reducing them. This team has drafted regulations for the use of company vehicles and travel, it organizes training on safe and economic driving, and distributes educational material. OUR BUSINESS PRACTICE 9 CARING FOR HEALTH, SAFETY AND THE ENVironMENT autor/ime slike Our Business Assurance program, which focuses on health, safety and environmental protection, aims to point out to suppliers and business partners the importance of complying with the law in labor-related and human rights, especially children’s rights. We launched this program following a report by Danish television in May 2008 on the unacceptable work conditions, pollution and employment of child labor in the construction of our base stations in Bangladesh. We reacted by creating teams in all the countries where we operate which are in charge of the following three areas: - preparation of legal regulations in cooperation with business partners; - introducing rules and procedures that additionally increase awareness of the importance of health, safety and environmental protection; - informing employees and business partners about this issue. Following inspection of procedures, during 2008 the Business Assurance teams presented the project and measure for improving these areas to suppliers and business partners, and with the assistance of the Det Veritas Norsk auditing firm, in charged of working with select suppliers, we agreed a cooperation with partners and conducted talks with the management and employees at Telenor. Every four months the Business Assurance teams brief the partners on the expert findings and improved