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RAPID APPRAISAL OF NATIONAL RURAL HEALTH MISSION (NRHM)

IMPLEMENTATION

DISTRICT: JORHAT

ASSAM

POPULATION RESEARCH CENTRE DEPARTMENT OF STATISTICS GAUHATI UNIVERSITY

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PREFACE

The Government of , with the objective of meeting the basic requirement of Health for all, has launched the National Rural Health Mission (NRHM) to carry out necessary technical correction in the basic health care delivery system. The Mission aims at provision of comprehensive and integrated primary healthcare to the people, especially to the rural poor, women and children. The Mission covers the entire country including Assam. One of the most noted strategy of the Mission is decentralisation of programmes for level management of health. The Mission adopts a synergistic approach by relating health with nutrition, sanitation, hygiene and safe drinking water. It also aims at mainstreaming the Indian system of medicine to facilitate health care. Realising the urgency the Ministry of Health and Family Welfare, Government of India has decided to conduct a study on Rapid Appraisal of NRHM Implementation in all the states of India where NRHM is in operation. Given the very wide scope of the Mission and diverse nature of its activities, the rapid appraisal of NRHM implementation is restricted to selected core components that directly associated with the health and family welfare needs of the people. As such the rapid appraisal is restricted to the following core components of the Mission: (i) Utilization of untied funds at SC, PHC and CHCs (ii) Janani Suraksha Yojona (JSY) (iii) Facility Upgradation under the NRHM and (iv) Assessment of Health and Family Welfare situation at the village level.

Government of India has launched the National Rural Health Mission (NRHM) on First April of 2005 and already passed four years of implementation, it is high time to evaluate the programme with a view to see the achievements and various lacunae in all stages of implementation. To be more effective in implementation of the health programmes the Mission felt needs of technical support from various organizations. The Ministry has selected different agencies to conduct the Rapid Appraisal Survey of NRHM implementation in all 18 states. The Population Research Centre, Gauhati University has been entrusted to survey in two of Assam namely Sonitpur and Jorhat and Bankura district in West Bengal and provided component wise various objectives to be studied under the Survey.

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The present report confined only to the of Assam with inclusion of a state profile based on the state schedule. The report is based on the tabulation plan discussed and finalized at various workshops attended by representatives of all of the participating agencies including our centre. The report has been drafted by Dr. D.K., Mr. G. Pathak, Research Investigators and Mr. M.M. , Research Fellow of Population Research Centre, Gauhati University. The tabulation of the study has been done by Mr. Dipak Das Field Investigator of the Centre. The report contain ten chapters including the major findings, with invaluable information on utilization of untied funds at SC, PHC and CHC level, implementation of Janani Surakha Yojana, upgradation of health facilities under the NRHM and assessment of health and family welfare situation at the village level. It is hoped that the findings will help the administrators and policymakers in future implementation of the National Rural Health Mission in particular and family welfare programme of India in general.

L. Choudhury Hony. Director Population Research Centre

Gauhati University

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COTETS

Pages

CHAPTER I: ITRODUCTIO AD STATE PROFIL 527

CHAPTERII: DISTRICT PROFILE 2841

CHAPTERIII: COMMUITY HEALTH CETRE 4275

CHAPTER IV: PRIMARY HEALTH CETRE 76112

CHAPTER V: SUBCETRE 113138

CHAPTER VI: HOUSEHOLD CHARACTERISTICS 139199

CHAPTER VII: ACCREDIATED SOCIAL HEALTH ACTIVISTS 200204

CHAPTER VIII: GRAM PACHAYATS 205208

CHAPTER IX: QUALITY OF CARE AD CLIET SATISFACTIO 209233

CHAPTERX: MAJOR FIDIGS AD SUGGESTIOS 234249

PHOTOGRAPH 250255

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CHAPTER I

ITRODUCTIO AD STATE PROFILE

1.A.1. Introduction: Health care is one of the most important interventions in the process of economic and social development and improved quality of life of the citizens. The Government of India after experimentations of various programmes to improve the quality of health including improved nutrition, sanitation, and hygiene and safe drinking water has launched the National Rural Health Mission (NRHM) on First April of 2005. The main objective of the Mission is to carry out necessary architectural correction in the basic health care delivery system. It aims at provision of comprehensive and integrated primary health care to the people, especially to the rural poor, women and children. Also it aims at mainstreaming the Indian System of Medicine to facilitate health care. The plan of Action includes increasing public expenditure on health, reducing regional imbalance in health infrastructure, pooling resources, integration of organizational structures, optimization of health manpower, decentralization and district management of health programmes, community participation and ownership of assets, induction of management and financial personnel into district health system, and operationalising Community Health Centres into functional hospitals meeting Indian Public Health Standards in each Block of the country. The National Rural Health Mission seeks to focus on 18 states, which have weak public health infrastructure and indicators. These states are Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Himachal Pradesh, Jharkhand, Jammu and Kashmir, Manipur, Mizoram, Meghalaya, Madhya Pradesh, Nagaland, Orissa, Rajasthan, Sikkim, Tripura, Uttaranchal, Uttar Pradesh and West Bengal. The expected national outcomes from the Mission are (i) reduction of Infant Mortality Rate (IMR) to 30 per 1000 live births, (ii) reduction of Maternal Mortality Rate (MMR) to 100 per 100,000 live births, (iii) reduction of Total Fertility Rate (TFR) to 2.1 all by 2012,

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(iv) reduction of Malaria Mortality Rate of 50 percent up to 2010, and additional 10 percent by 2012, (v) reduction of KalaAzar Mortality rate of 100 percent by 2010 and sustaining elimination until 2012, (vi) reduction of Filaria /Microfilaria Rate of 70 percent by 2010, 80 percent by 2012, and elimination by 2015, (vii)reduction of Dengue Mortality Rate 0f 50 percent by 2010 and sustaining that level until 2012, (viii) increase of Cataract operations to 46 lakhs until 2012, (ix) reduction of Leprosy Prevalence Rate from 1.8 per 10,000 in 2005 to less than 1 per 10,000 thereafter, (x) maintenance of Tuberculosis DOTS of an 85 percent cure rate through the entire mission period and sustaining the planned case detection rate, (xi) up gradation of all Community Health Centres to Indian Public Health Standard, (xii) increase of the Bed Occupancy Rate of First Referral units from less than 20 percent of referred cases to over 75 percent and (xiii) engagement of 400,000 female Accredited Social Health Activists (ASHA).

The Mission lists a set of core strategies to meet its goals like decentralised village and district level health planning and management, appointment of female ASHA to facilitate access to health services. The Mission attempts a major shift in the governance of public health by giving leadership to Panchayati Raj Institutions in matters related to health at district and subdistrict levels. One of the most noted strategies of the Mission is decentralisation of programmes for district level management of health. Under the scheme, all existing societies for health and family welfare programmes, Reproductive and Child Health and National Programmes for TB, Malaria, Blindness, Filaria, Kala Azar, Iodine deficiency and Integrated Disease Surveillance, integrate into a unified District Health Mission. Funding for all these programmes is eventually funnelled into the District Health Mission, which is empowered to formulate integrated health plan of the district. One of the core strategies of the Mission is to empower local governments to manage, control and be accountable for public health services at various levels. The Village Health and Sanitation Committee, the Standing Committee of the Gram Panchayat have provided oversight of

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Mission’s all activities at the village level and been responsible for developing the Village Health Plan with the support of the Auxiliary Nurse Midwife, ASHA, Angawadi Worker and SelfHelp Groups. Block level Panchayat Samities coordinate the work of the Gram Panchayats in their jurisdiction and serve as link to the District Health Mission, which is led by Zila Parishad and control, guide and manage all public health institutions in the district. States are encouraged to devolve greater powers and funds to Panchayati Raj Institutions (PRI).

For successful implementation of the programmes, the Mission has taken various strategies. The core strategies are (i) to train and enhance capacity of PRI to own, control and manage public health services, (ii) to promote access to improved health care at household level through the female health activist (ASHA), (iii) to formulate health plan for each village through village health committee of the Panchayat, (iv) to strengthen sub centres through an untied fund to enable local planning and action and more Multi Purpose Health Workers (MPHW), (v) to strengthen existing PHCs and CHCs, and provision of 3050 bedded CHC per lakh population for improved curative care to a normative standard ( Indian Public Health Standards defining personnel, equipment and management standards), (vi) to prepare and implement an intersectoral District Health Plan prepared by the District Health Mission including drinking water, sanitation and hygiene and nutrition, (vii) to integrate vertical Health and Family Welfare programmes at National, State, District and Block levels, (viii) to provide technical support to National, State and District Health Mission , for Public Health Management, (ix) to strengthen capacities for data collection, assessment and review evidence based planning, monitoring and supervision, (x) to formulate transparent policies for deployment and career development of Human Resources for health, (xi) to develop capacities of preventive health care at all levels for promoting healthy life styles, reduction in consumption of tobacco and alcohol etc. and (xii) to promote nonprofit sector particularly in underserved areas.

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In view of the above background and also the fact as the Mission is being implementing the programmes in its fifth year of existence, it has been pertinent to have stock of the operationalisation of the Mission at the state, district and local level in the context of the Plan of Action evolved at the national level. Realising the urgency the Government of India, Ministry of Health and Family Welfare has decided to conduct a study on Rapid Appraisal of NRHM Implementation in all 18 states including Jorhat district of Assam of India where NRHM is in operation. Given the very wide scope of the Mission and diverse nature of its activities, the rapid appraisal is restricted to selected core components that directly address the health and family welfare needs of the people. As such the rapid appraisal is restricted to the following core components of the Mission.

(A) Utilization of untied funds at SC, PHC and CHCs (B) Janani Suraksha Yojona (JSY) (C) Facility Upgradation under the NRHM (D) Assessment of health and family welfare situation at the village level. The Ministry has selected different agencies to conduct the Rapid Appraisal Survey and provided component wise various objectives to be studied under the Survey. A brief description of the components with its objectives to be studied is given bellow. (A) Utilisation of untied funds: NRHM has drawn a plan of action at all levels of health care to build up sustainable health care delivery system, where all citizens can access to affordable and appropriate quality healthcare. To achieve its goals, NRHM in its strategies, set up a platform for involving the Panchayati Raj Institutions in primary health programmes and infrastructure. The Mission also envisages the following roles for PRIs: States are required to commit for devolution of funds, functionaries and programmes for health to PRIs. At grassroots level, Village Health Committee has been formed to decentralize

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the planning and monitoring of various programmes. For strengthening the health centres, all the health facilities are provided with untied funds. Untied funds can be used only for the common good and not for the individual needs, except in the case of referral and transport in emergency situations. Each subcentre receives an untied fund @ Rs. 10,000 per annum. Also, each PHC and CHC receives untied funds of Rs. 25,000 and RS 50,000 respectively per year for local health action. At subcentre level, the fund is deposited in a joint account of the ANM and the woman Sarpanch or the woman member of Panchayat, but the account is operated by ANM in consultation with village health committee and multipurpose health workers. At the PHC and CHC level, untied funds are kept in the bank account of the concerned Rogi Kalyan Samiti (RKS) / Hospital Management Committee. The funds are spent and monitored by RKS. As per Ministry’s directions the survey has been undertaken to analyze the actions under the following objectives of the study.

The survey objectives are (i) to examine the utilization of untied funds under different activities at subcentre, PHC and CHC levels, (ii) to highlight the problems faced by CHC and PHC Incharge and ANM in receiving and utilization of the funds, (iii) to seek the opinions of CHC and PHC Incharge and ANMs regarding the sufficiency of funds and

(iv) to study the role of village health committee particularly Lady Sarpanch /

Panch at subcentre level and Rogi Kalyan Samiti in the utilization of funds at

CHC and PHC level.

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(B) Janani Suraksha Yojana (JSY) Janani Suraksha Yojona is an integral component for safe motherhood under NRHM having objective of reducing maternal and neo natal mortality. The scheme aims at promoting institutional deliveries amongst poor pregnant women in all States and Union Territories of the country with special focus in low performing states (LPS). It is a 100 percent centrally sponsored scheme linking with cash assistance for delivery and post delivery care. For this, clients are usually escorted, provided transport assistance to reach the institutions and for complicated cases provided referral services. These services are provided under the Reproductive and Child Health Programme interventions. Apart from this, states have been given flexibility to evolve publicprivate partnership (PPP) mechanism and accredit private health institutions for providing institutional delivery services. The special dispensation for LPS in both rural and urban areas has been made and linked to the ASHA intervention. In the States and Union Territories of High Performing States (HPS) category similar provisions have been made wherein Anganwadi worker or traditional birth attendant or ASHA like activist could be engaged and associated with the JSY scheme. The JSY focuses on (a) maternal care through microplanning of births, (b) cash assistance to all eligible mothers for delivery care, (c) cash assistance for referral transport, (d) cash assistance to institutions for hiring specialists for Caesarean Section or for the management of Obstetric complications and (e) cash benefit to ASHA for facilitating institutional delivery. The present survey is entrusted to study the following objectives. (i) To assess the role of ANM/ASHA in providing services to the beneficiaries of the JSY. (ii) To seek the opinions of ANMs/ ASHAs regarding sufficiency of funds and timely disbursement of funds. (iii) To study the role of other health officials in the implementation of the scheme at district.

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(iv) Review engagement of private sector including accreditation and compensation. (v) To highlight the problems faced by beneficiaries in receiving the services/funds. (vi) To analyze nature and scope of IEC interventions for raising awareness of JSY. (C) Facility Up gradation Under the RHM: For meeting the health needs of the rural masses, one of the key strategies of the NRHM is to strengthen all the health facilities by upgrading them with necessary infrastructures according to the type of facility like CHC, PHC, SC etc. The main aim is to strengthen hospital care for areas, provide specialized care to the community and also to improve the standard of quality of care in order to enhance the level of patient satisfaction. Thus this evaluation study has been undertaken so as to examine as to what extent the SC, PHC and CHCs have been upgraded under NRHM. The study has examined the objectives under this component. (i) To assess the availability and adequacy of infrastructure, furniture, equipment. (ii) To observe the availability of medicine/drugs and vehicle in upgraded SCs, PHCs and CHCs. (iii) To examine the availability of manpower (medical, paramedical). (iv) To assess the type of services and investigate the availability of facilities. (v) To assess the client perception regarding quality of services through exit interviews and seek views of the community through FGD. (vi) To seek opinion of doctors and Para medics regarding the type and quality of services provided to the community.

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(D) Assessment of Health and Family Welfare Situation at the Village level: It has been envisaged under NRHM that indicators of health depend upon drinking water, nutrition, sanitation, female literacy and women’s empowerment. NRHM seeks to adopt a convergent approach for interventions under the district plan, which seeks to integrate all the relative initiatives at the village, block and district levels. Wherever village committees have been effectively constituted for drinking water, sanitation, ICDS etc., NRHM attempts to move towards one common Village Health Committee covering all these activities. Panchayati Raj Institutions are being fully involved in this convergent approach so that the gains of integrated action can be reflected in district plans. Under NRHM, household surveys through ASHA, AWW has targeted availability of drinking water, firewood, livelihood, sanitation and other issues in order to allow a framework for effective convergent action in the Village Health Plans. This survey has assessed the health and family welfare situation in the village in terms of availability of drinking water, sanitation, functional health facilities, quality of services provided, nutritional status, women’s empowerment, maternal and child health, disease prevalence etc. 1.A.2. Survey Methodology and Design: The Rapid Appraisal has covered all tiers of public health care delivery system right from the village up to the state level. For the sake of objectivity, the rapid appraisal exercise has organised broadly in terms of policy formulation, programming and implementation for each of the four components of the Mission mentioned herein. At the state level the rapid appraisal exercise has focused primarily on policy formulation with respect to the conceived components. At the district and community health centre level the rapid appraisal exercise has focused primarily on programming necessary to translate policy into specific action while at the primary health care centre, subhealth centre and village levels, the rapid appraisal exercise has concentrated on the implementation aspects.

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A mix of quantitative and qualitative tools has been developed for the rapid appraisal. At the village level, the community at large has carried out a household survey to assess the health and family welfare situation as well as to assess the use of public health facilities. At the institutions level, the rapid appraisal has reviewed and attempted analysis on the available records of public health institutions and indepth interviews and focus group discussions with the policy makers, programme managers and service providers at different tiers. The Ministry has also provided common Sampling Design for the survey conducted in the selected states of India. According to the Design one district is selected for every 15 districts. District within a State is selected randomly. In addition, for collection of information in regard to the survey the health facilities are selected in the following ways. (i) From each selected district the District Hospital (DH) is selected. In states where the Male and Female DH are separate, they are treated as one entity. They may be Subdivisional or District Head Quarter Hospital. (ii) Under the selected district, 2 Community Health Centres (CHC) are selected under the following conditions. (a) One CHC is the farthest from the district HQ. (b) If the first CHC selected is a First Referral Unit (FRU) then second CHC could be any CHC; else the second CHC should preferably be an FRU, if available. In case no CHC is available, the largest Block/ Addl. PHC should be selected. (iii) From each selected CHC 2 Primary Health Centres (PHCs) are selected. Each selected District has had 4 PHCs under the survey. One of the PHCs should preferably be 24x7, if available.

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(iv) From each selected PHC 3 Subcentres are selected in the way that one SC be the farthest from the selected PHC. As a whole there are 12 Subcentres selected for the survey. (v) Also 2 villages from the catchments area of selected SC are selected and from each selected village 50 households are selected to know their perception on the programme. The villages are selected under the condition that one village to be where the subcente is located and the second village should be the farthest from the selected Subcentre. From each selected village 50 households are selected randomly. Thus in the selected district there are 1200 households in the 24 villages under 12 selected SubCentres. Apart from the above samples Indoor and Outdoor patients drawn from the District, CHC/Block and PHC are also interviewed in order to know their perception on the health service activities. ASHAs are also interviewed to have information on their performance. Questionnaires: In order to collect information from various Govt. Health facilities and other related beneficiaries, which are involved in implementation of NRHM activities 9 sets of questionnaires, are provided by the Health and F.W. Ministry. (i) State Level Questionnaire is mainly used to collect information on Demographic, Health and Family Welfare performance and infrastructure development of the States under NRHM. (ii) District Level Questionnaire has two parts: PartA covers to collect information related to performance and infrastructure development of the District. This is meant for District Administrative Office.

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PartB covers to collect statistics on performance and infrastructure development of the District Hospital. (iii) The Questionnaire on CHC or BPHC (where CHC is not available) deals with identification of the centre, Framework and Structure related issues, Infrastructure Status, Human Resource, Operation Theatre, Labour Room and Diagnostic Facilities, availabilities of Equipment and Drugs and Services Availabilities and Outcome. (iv) Primary Health Centre is the key service centre, which provides immense health services to the rural people. So, to collect various information from the centre PHC Level Questionnaire is used. This PHC Questionnaire covers the sections of Identification Details of the centre, Framework and Structure Related Issues, Infrastructure Status, Availability of Equipment and Drugs, Human Resource and Training of Personnel etc. (v) The extension of Health SubCentre to the remote villages is an noble act of the Government for the rural poor. As such, the assessment of the performance and outcome is important for further development of the programme. With this view a SubCentre Level Questionnaire is also used. This questionnaire collects the information on Identification Details of the Centre, Availability of Human Resource, Infrastructure Status, Availability of Equipment and Drugs, Skills and Practices of ANM under RCH services, Maintenance of Records, Registers etc., Performance on the Janani Surksha Yojona and

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Receipt and Maintenance of Untied Grants provided by the Mission. (vi) The Household Questionnaire collects information on various branches of the health services. Viz. Identification of the village and the Respondent of the Household, Household Details, Accredited Social Health Activist (ASHA), Janani Suraksha Yojona Scheme and Client Satisfaction (Quality of Care in Government Health Facilities). (vii) ASHA is a newly created Scheme under which the health activist extends services to the rural people in accessing to health services. A Questionnaire on ASHA is also prepared to interview them on the following parts. In addition to the Identification of the Respondent and their location of works, regarding Training, Role and Responsibilities, Janani Suraksha Yojona, ASHA’s performance and Awareness, and Cash Incentives are covered by this questionnaire. (viii) The Questionnaire on Sarpanch or any Member of the Gram Panchayat of selected village covers to collect information of the villages under the selected Gram Panchayat, regarding IEC, functioning of the Institutions like Village Health and Sanitation Committee (VHSC), ASHA/ JSY Scheme Implementation and about NRHM. (ix) Another two sets of Questionnaires on Outdoor and Indoor patients who undergo health services in District, CHC / BPHC and PHC are also used to collect information on having services and their satisfaction on the services. The Outdoor patient questionnaire deals with the Identification of the Respondent and the location, Waiting Time for getting services in

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the centre, Centre Staff Behaviour, Maintenance of privacy in the centre on investigation of certain diseases, Communication between Doctors and Patients, Cleanliness in the centre and its other rooms of services, Crowding in the Centre and continuity of Treatment. Indoor Patient Questionnaire collects the information on Identification Details of the Patient and the Location of the health facility, Waiting Time for having services in the Centre, Behaviour of the staff towards the patients in the Centre, Maintenance of Privacy in treatment of certain diseases, Communication between Doctors and Patients, Cleanliness of the hospital, Crowding in the hospital, Amenities Provided by the Hospital and Continuity of Treatment. Survey Agency: The Ministry of Health and Family Welfare, Govt. of India has entrusted the survey assignments to all 18 Population Research Centres (PRCs) of India for their respective states. However, the Population Research Centre, Gauhati University of Assam has been assigned to conduct the survey in Jorhat and Sonitpur Districts of Assam and Bankura District of West Bengal. Team Composition: Each District was equipped with 9 Field Investigators, 3 Supervisors and 1 Coordinator (PRC Personnel) for correct and effective collection of field information. The Coordinator and Supervisors collected the institutional information in addition to supervision of the works of the Field Investigators. Field Investigators conducted the interviews with Household Personnel, ASHA and Outdoor and Indoor patients and collected required information in formatted questionnaires.

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Time Schedule: The pre field work information was collected from the State Department of Health and Family Welfare, Govt. of Assam and from Joint Director, Health Service of Jorhat District where NRHM district unit is also located; in the last part of November, 2008 so as to prepare the details plans of field works. The main fieldwork was carried out during December, 2008 and February, 2009. The draft reports are expected to submit to the Ministry in the month of June 2009. Location of the Study: The study and its report is exclusively related to the Jorhat District of Assam. Some information relating to the sampling design of the Jorhat District is given here for ready reference.

State Assam, District Jorhat CHC/FRU Titabar FRU Kamalabari CHC MPHC/SD Mohimabari Borhola SD Karatipar Jengraimukh MPHC MPHC SD SC (1) Fulbari Gorajan Charpaikhowa Jengraimukh Village Balichapari 1)Tengajan 1)Gorajan 1)Charpaikhowa 1)Jengraimukh 2) Fulbari 2) Sildubi 2)Gondhuwa chapari G.P. Chapari 2)Mogua Chuk Tengajan 1)Borhola Karatipar Jengrai 2)Rajabahar SC (2) Mohimabari Bosa Molapindha phulani Village 1)Mohimabari 1) Bosa 1) Molapindha 1) Phulani No. 2) Bosabari 2)Kopahtoli Mishing 2 2) Bogoriguri 2) Noloni G.P. Turung 88No.Ikarani Sriluit 1) Phulani 2) Rangasahi SC (3) Bhagyalakhi Bojalkota Kardoiguri Bhakatidwar Village 1)Bhagyalakhi 1) Bojalkota 1) Kardoiguri 1) Bhakatidwar G.P. 2) Batiajan 2)AjoyNagar 2) Kargil 2) Nara Singha Saraipani Raidangjuri Sriluit Sriram

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Information is collected by having interviews with the Head of the household or the senior member of the household where no head is available. From 24 selected villages 1200 households are interviewed and collected information with all possibilities.

1.A.3. Geographic Features: Physical Setting: The study area Assam is located in the far northeast part of India within the longitude of 89○5’ E96○1’E and latitudes of 24○3’ N28○N. The area of the state is 78438 Sq. Km, representing 2.39 percent of the country’s total area. As per 2001 census the total population of the state is 2.66 crore. Assam is surrounded by seven Indian states and two foreign nations. There are only a few Indian states that have such a strategic location. The state can be divided into some physiographic divisions based on the land ford characteristics. They are 1) The , 2) The , 3) The Karbi Plateau and 4) The Barile and southern hills. The region is a land of rivers and tributaries. The dense network of two river systems, viz the Brahmaputra and the Barak systems, drains the whole state. The is one of the biggest rivers of the world. It forms complex river system characterised by very dynamic and unique water sediment transport pattern. The major north bank tributaries are Subansiri, Jia Bharali, Dhansiri, Puthimari, Pagladia, Manas and Champamati; while the principal south bank tributaries include the Burhidihing, Dishang, Dikhow, Dhansiri, Kapili and Krishnai. The state of Assam lies in the region of monsoon climate of subtropical belt. It enjoys heavy summer rainfall, winter drought, high humidity and relatively low temperature during a year. The state generally experiences four climatic seasons 1) Pre monsoon, ii) Monsoon iii) Retreating Monsoon iv) Dry winter. Under varying geological conditions and topographical characteristics and agro climatic conditions different types of soils are found to occur in hills, plateaus, piedmonts and plains. Therefore, the soils of Assam

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can be divided into groups, viz. alluvialdistributed extensively over the Brahmaputra and Barak Plain, Piedmontconfined to the northern narrow zone along the piedmont zone of Himalayan foothills. Hill soilsfound in the southern hilly terrains of the State, Laterite Soilsmainly occurs in N.C. Hills and some parts of southern Karbi plateau. Of the total geographical area of the state, forests cover only 22 percent, which is much below the minimum norm of 33 percent prescribed by the National Forest Policy. The forests of Assam can be classified into four types; evergreen, semi evergreen, deciduous and degraded scrub. 1.A.4 Area and People: Area and Administrative Divisions: The total land area of Assam is 78,438 km2. It occupies about 2.4 percent of the land area of the country. Administratively, the state is divided into 3 divisions and 27 districts. People, Culture, Religion and Language: As per the 2001 Census, the population of Assam is 26655528, which constitute 2.6 percent of the total population of India. The density of population per km2 in 2001 in Assam was 340. The state has a large population belonging to tribes. The tribal include Bodos, Kacharies, Rabhas, Karbis, Misings, Deuries, Chutias, Dimasas, Hmars and Lalungs. is the major cultural festival of the state, which is observed by all the people irrespectively of caste and creed. Assamese is major language spoken in the state. It is the official language of the state except in the Bengali speaking districts of Cachar, and Hailakandi where Bengali has been recognized as the official language. According to the 2001 Census, which is the latest Census, 64.9 percent of the population is Hindu, 30.9 percent Muslim, 3.7 percent Christian and 0.05 percent is from other religions (Office of the Registrar General and Census Commissioner, 2001).

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1.A.5 Economy: The is predominantly based on agriculture. About 63 percent of the state’s labour force is engaged in agriculture and allied activities. The principal food crop is rice; and the cash crops include jute, tea, oil seeds, sugarcane, and potato. Industrially Assam is a backward state. There are no large scale industries in the state. The two oil refineries established by the Government of India, constitute the major industries of Assam. However, of the agriculturebased industries, tea occupies an important place in the state’s economy. There are more than 800 tea gardens in the state covering an area of about 225,000 hectares. Assam contributes about 15 percent of the world’s entire tea production (Ministry of Information and Broadcasting, 1993). The state also has cottage industries including sericulture, weaving, bamboo craft, cane, carpentry, brass and metal craft. The annual per capita income of the state estimated at current prices, although increased from Rs.1,200 in 198081 to Rs.2,756 in 198889, is lower than the allIndia per capita annual income of Rs.1,627 and Rs.3,835 for 198081 and 198889, respectively (Centre for Monitoring India Economy, 1991). 1.B.1. State Profile: This chapter presents a profile of population characteristics and status of NRHM Intervention along with list of facilities covered for the study based on the state schedule.

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Table 1.1(A): Population Characteristics: Population of the State(As on 2001 as per Population Census Category Rural Urban Total

Male Female Male Female Male Female Schedule 802548 751143 141126 131132 943674 882275 Caste Schedule 1598267 1556279 79850 74174 1678117 1630453 Tribe Others 9539130 8968921 1616116 1396842 11155246 10365763 Total 11939945 11276343 1837092 1602148 13777037 12878491

The proportion of Schedule Caste population to the total population of Assam is 6.9 percent and the proportion Schedule Tribe population to the total population is 12.4 percent. The Rural population comprises 87.1 percent and urban population is 12.9 percent. The proportion SC Female (6.9%) population to the total female population is higher than SC male (6.8%) to the total male population in Assam. In case of ST population also the proportion of Female (12.7%) population is higher than the Male (12.2%). As per census 2001, the total number of villages in Assam is 26312 and out of which 25124 are inhabited. The total number of Gram Panchayat is 2489; total number of town in Assam is 125. The sex ratio is 935 females per 1000 males (Table1.1. (A)).

The state Health Department is unable to provide the population of Assam as on March, 2008 as per required format. However, the population of Assam projected by PRC, G.U. for 2008 is given below in the Table1.1 (B).

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Table 1.1(B) Population of the State as on 2008. Population of the State As on 2008 Category Rural Urban Total

Male Female Male Female Male Female Scheduled 850635 796150 159416 148127 1010051 944277 Caste Scheduled 1744437 1698608 111632 103696 1856069 1802304 Tribe Others 10702624 10062863 2050981 1772704 12753605 11835567 Total 13297696 12557621 2178028 2024527 15619725 14582148

It can be calculated from the Table1.1(A) and Table 1.1(B) that the Scheduled caste population increases by 7.0 per cent, Scheduled Tribe population by 10.6 percent and other population by 14.3 per cent during the last eight years in Assam. The growth of total population during the period is 13.3 per cent in Assam.

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Status of RHM Interventions: Table 1.2: Status of Health Infrastructure and Facility Upgradation under RHM: Public Health Total ew Buildings Total o. of Infrastructure Existing Under umber facilities (In os.) Construction where IPHS where IPHS (As on (In os.) (As facility Upgradation 30.6.2008) on 30.6.2008) Survey completed Completed (As on (As on 30.6.2008) 30.6.2008) Sub Centre 4592 750 0 0 PHC 844 50 0 0 24x 7 PHC 297 295 0 0 CHC 108 103 0 0 First Referral 36 14 0 0 Units(FRU) Mobile 10 medical unit Sub divisional 13 0 0 0 Hospital District 21 4 0 0 Hospital AYUSH 0 0 0 0

It is seen from the Table 1.2 that there are 4592 Sub Centre existing in the State and 750 new buildings for Sub Centres are under construction. It is reported that no any IPHS facility survey was done in any of the health facilities in Assam, as such there is no record of IPHS upgradation completed as on 30.6.2008. In Assam there are 844 PHC, 297 24x7 PHC, 108 CHC, 36 First Referral Units (FRU), 10 Mobile medical unit,

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13 Sub Divisional Hospital and 21 District Hospitals. New buildings under construction as on 30.6.08 are in 50 PHCs, 295 Nos. in 24x7PHCs, 103 CHCs, 14 FRUs and 4 District Hospitals. There is no AYUSH existed in the state as per information received.

There are 178 Nos. of Private Health Infrastructure in the state of Assam but no separate record was found for Hospitals with more than 30 bedded and Nursing Homes with less than 30 bedded.

However, as per estimate of the Directorate of Economics and Statistics, Govt. of Assam the population of the State reached at about 2.97 crores as on 2008, with an increase of about 3.0 million people during 2001 to 2008.

1.B.2. Rogi Kalyan Samity (RKS) Information was also collected from the State Programme Manager in regard to Rogi Kalyan Samity relating to the health facilities from the District Hospital down to the PHC, Block and additional PHC. The Table–1.3 indicates the numbers of facility wise RKS in functioning and registered categories.

TABLE –1.3

umber of Functioning and Registered RKS in Assam: Total Functioning o. with Registered RKS District Hospital 21 21 Sub Divisional Hospital 3 3 CHC 103 103 PHC 844 844 Block PHC 149 149 Addl. PHC 0 0

The number of Rogi Kalyan Samities available in the localities of respective health facilities is mentioned in the Table –1.3. All the registered RKS are functioning at the time of Survey. But it is observed that 27 numbers of Districts of the State have only 21 district hospitals. There is no Additional PHC in Assam.

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1.B.3. Janani Suraksha Yojona (JSY): State information is also collected regarding Janani Suraksha Yojona the most important and newly created woman health intervention that is developed under the NRHM. The State Programme Manager stated that Public Private Partnership (PPP) initiative has been undertaken in the State for implementation of Janani Suraksha Yojona Scheme. Accordingly, the Mission accredited only 7 numbers of Private Health Facilities for JSY scheme. Information was also sought for institutional deliveries held during 2007 08 as per various categories of population of the State. But the Programme Manager provided only grand total of institutional deliveries. For categories like Scheduled Caste, Scheduled Tribes, General, Bellow Poverty Line (BPL) and Above Poverty Line People, information is not available. The available information provided by the Department is given bellow for government facilities only and there is no information for private facilities existing in the state. umber of Institutional Deliveries (ID) reported during 200708 = 322557 umber of registered JSY during 200708 = 304741 Out of total registered JSY women, number of women Opting for institutional delivery during 200708 = 304741 It is seen that all the registered JSY women opted for institutional delivery during 200708. Out of the 322557 institutional deliveries reported during 200708, 304741 (95%) women are registered under JSY Scheme.

1.B.4. Financial Mechanism: According to the information reported by the State Health Department all the vertical health societies created under different programmes merged into State Health Society under NRHM. Out of 27 districts all the districts have merged in to registered health societies. The State Health Society has a common Bank Account for all programmes initiated under the Society. The State has prepared perspective State Health Plan for 200809 and also formulated 27 District Action Plans for the year 200809 and all these plans approved by the State Society. In regard to allocation of funds the States have been provided some norms

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by the Mission. Under these norms Assam Govt. allocates the funds to the districts by activity wise. The other options like as flexi pool funds or based on a set formula like size of district etc or based on previous year’s expenditure etc. are not reported. The funds are usually transferred electronically to all 27 districts of the State. It is also reported that account payee Bank Draft has transferred some times the fund. In the State all the 4592 Sub Centres available in the state have Joint Bank Accounts, which are operated by ANM and Sarpanch of the ANM locality. During 200809 the Untied Funds are transferred to 108 CHCs 798 PHCs and 4560 Sub Centres. 1.B.5. Survey period for different categories of Schedules: The pre field work information was collected from the Directorate of Health and Family Welfare, and the District CMO office of of the State in the first part of November, 2008 so as to prepare the details plans of field works. Also the State information regarding implementation of NRHM components are collected from the state Mission office situated at during November, 2008. The training for Field Investigator was conducted during November, 2008. The main field work was carried out during December, 2008 and February, 2009.

1.B.6. Location of the Study:

The study and its report are exclusively related to the Jorhat District of Assam.

1.B.7. Households and Exit Interview Covered:

Information is collected by having interviews with the Head of the household or the senior member of the household where no head is available. From 24 selected villages 1200 households are interviewed and collected required information as per questionnaire with all possibilities. Apart from this, information also collected from the ANM of the 12 selected Sub Centres and 13 Gram Panchayat member of the concerned GP or from the Gram Pradhan. The exit interview for 47 Patients of OPD and 16 Patients of IPD were carried out from the concerned selected hospitals.

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CHAPTER II

PART A

DISTRICT PROFILE

There are 27 districts in the State of Assam. Out of these districts, Jorhat has been selected for the Study. The study has two parts of questionnaires. Part A deals with the information of the Office of the Joint Director, Health Service, Jorhat, Assam and Part –B is Meant for District or SubDivisional hospital if District Hospital is not available. It is reported by the respondent from the NRHM office, Jorhat that the District has possessed 8 Blocks and 886 numbers of inhabited villages (2001 Census). The Population scenario of the District is depicted in the Table 2. (II) A1. 2.A.1 Population Scenario of Jorhat District : Table 2. (II) A1: Population Scenario of the District Jorhat as per 2001 Census

Category RURAL URBA TOTAL

Male Female Male Female Male Female Scheduled 34723 32853 5754 5333 40477 38186 Caste Scheduled 61264 59591 1201 1078 62465 60669 Tribe Others 329843 309627 84230 73724 414073 383351 Total 425830 402071 91185 80135 517015 482206 Sex Ratio 944 879 933 Source: Jorhat District NRHM Office The Table 2.(II)A1 shows the composition of population of various communities and overall SexRatio in the District which is computed as 933 females against 1000 male. This sex ratio is lower than the State SexRatio. Moreover, about 83 percent population of the district lives in rural areas while 17 percent are living in urban areas. This indicates lesser urbanisation in the district. The population Research Centre, G.U. has estimated the district population for the year 2008, and are shown in the Table – 2. (II) A2.

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Table 2.(II) A2stimated Population of Jorhat District of Assam estimated as on March,2008

Category RURAL URBA TOTAL

Male Female Male Female Male Female Scheduled 38309 37203 6989 6551 45298 43754 Caste Scheduled 66712 67965 1821 1615 68533 69580 Tribe Others 351753 336877 102329 86779 454082 423656 Total 456774 442045 111139 94945 567913 536990 Sex Ratio 968 854 946

Population increase in the District under servey during 20012008 by 11 percent as a whole.

2.A.2 Status of Health Infrastructure, Facility Upgradation under RHM and availability of Human Resources: As a part of the evaluation study information are collected on health facilities available for general health service and child delivery. But the District NRHM Office has been able to provide some information on total existing Public Health Infrastructure and New buildings under construction. The Office has no details information sought for. However, in the Table2 (II). A3.i the collected information is presented as follows:

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Table – 2(II). A3.i: umber of Public, Private infrastructure and Human Resource Available in the District Jorhat Public Health Total Existing ew Buildings under Infrastructure as on 30.6.08 construction as on 30.6.08. SubCentre 148 56 PHC (BPHC) 7 A 24X7 PHCs (BPHC) 7 A CHC 3 A First Referral Unit (FRU) 3 A Mobile Medical Units 1 A SubDivisional Hospital 2 A District Hospital 1 A Ayush 0 A Private Health Infrastructure existing as on 30.6.08 Hospitals (More than 30 bedded) 3 ursing Homes (Less than 30 bedded) 25

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Table2(II).A3.ii Facilities Available in the District for Delivery :

Facility Total Existing Operational Providing Providing CeMOC With ew Born Care In the District (24X7) BeMOC (Having Blood storage,Unit (AS on 03.06.2008) Anaesthetist & Gynaecologist District Hospital 1 1 A 1 1 Subdivisional 2 2 A 1 1 Hospital CHC 3 3 A A A Contd…

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Table2(II).A3.ii Facilities Available in the District for Delivery : Facility Total Existing Operational Providing Providing CeMOC With ew Born Care In the District (24X7) BeMOC (Having Blood storage,Unit (AS on 03.06.2008) Anaesthetist & Gynaecologist PHC 7 7 A A A Public Maternity 1 A A A A Homes Other Public 1 A A A A (ESI, Railways etc. Other Private A A A A A Private Accredited A A A A A For JSY

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The Table–2(II). A3.i states the information on existing infrastructure and facilities, new buildings under construction and facilities operational 24x7. Jorhat has 1 district hospital, 2 subdivisional hospitals, 3 CHC and 7 PHC, which are reported to be operational for 24X 7 hrs. Regarding Human Resource availability in the District some information were collected from NRHM Office. The information is presented in the Table – 2(II). A4.

Table – 2(II) A.4: Number of Health Staff Available in the District Category o. sanctioned Regular in Contractual Total in Position Recruits Position Medical Officer 77 77 20 97 Gynaecologist 9 9 1 10 Anaesthetist 3 3 Nil 3 Paediatrician 4 4 Nil 4 Other specialists 31 31 3 34 Staff Nurses 62 62 133 195 ANM 117 117 162 279

The Table 2(II). A.4 shows that there are 97 Medical Officers in the district. Among them 77 are in sanctioned post and 20 are on contractual basis. On the other hand there are 10 Gynaecologists, 3 anaesthetists, 4 paediatricians, and 31 other specialists present in the district. Besides, the district has 195 numbers of Staff Nurses and 279 number of ANM in regular as well as in contractual basis. 2.A.3 Rogi Kalyan Samity (RKS): As per directives of the NRHM Implementation Authority, each Health Facility from District Hospital to PHC should have one Rogi Kalyan Samity through which the facilities are to be registered. The information regarding the Rogi Kalyan Samities of Jorhat district is shown in the table 2(II) A.5.

It is seen that there are 23 numbers of registered RKS in Jorhat district and all are functioning presently.

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Table 2(II) A.5. Information on Rogi Kalyan Samity of Jorhat District

umber of Facilities having Rogi Kalyan Samities (RKS) Registered Total Functioning o. with Registered RKS District Hospital 1 Not yet registered Subdivisional Hospital 2 2 CHC 3 3 PHC 7 7

2.A.4 Janani Suraksha Yojona (JSY): For implementation of JSY schemes under NRHM initiative is being undertaken in the district. The information relating to JSY of Jorhat district is represented in table 2(II) A.6. It is found that PPP initiative being undertaken in the district Jorhat for the implementation of JSY scheme. In the district there are 9 private health facilities, which are accredited for JSY scheme. It is reported that a total of 12, 939 institutional deliveries have been taken place during 200708. Out of which, 1242 are scheduled caste, 1934 are scheduled tribe and 9763 are general caste beneficiaries. However, in the same period a total of 11,969 women have been registered under JSY scheme in the District. Of course, all of them have undergone for institutional delivery. Table 2(II). A6 Information in regards to the Institutional Deliveries under JSY Scheme.

Category Total Institutional Total number Out of total number of Deliveries Reportedof registered Registered JSY women, During 200708 JSY woman number of women opting during 2007 for Institutional Delivery 08 during 200708 AT GOVT. FACILITIES

Scheduled Caste 1242 1195 1195 Scheduled Tribe 1934 1494 1494 General 9763 9280 9280 APL BPL Total 12939 11969 11969 AT PRIVATE FACILITIES: IFORMATIO OT AVAILABLE

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2. A.5 Financial Mechanism: In connection with the Financial Matters management some questions were asked to the District Programme Manager who stated the following responses. (i) The Vertical Health Societies created under different programmes are merged in to a District Health Society.

(ii) The merged Health Societies are registered.

(iii) There is no any common bank account for all programmes in District Health Society. Instead of this there are separate subaccount for different vertical programmes operated by concerned Nodal Officer and Jt. DHS.

(iv) The District has prepared District Action Plan for the current year and the District Health Society approves the Plans.

(v) It is reported that the District on the basis of the Annual Action Plans receives the Funds from the State. The funds are transferred electronically.

(vi) All total 146 SubCentres have operational Joint Bank Account.

(vii) Untied Grants for the current year have been transferred to 3 CHC, 7 PHC and 146 Sub Centre.

PART B DISTRICT HOSPITAL

2.B.1. Physical Infrastructure: The name of the Jorhat district hospital is JDS Civil Hospital. The hospital is located in a residential area at the heart of the Jorhat town, the head quarter of the district. The hospital is well accessible by different modes of transport from different parts of the district. The nearest ASTC Bus stop is located just 1 km away from the hospital. The hospital along with its staff quarters covers an area of about 2000 Sq. m. There are 241 indoor beds available in the hospital.

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The hospital obtained essential environmental clearance from the Pollution Control Board.

2.B.2. Facilities available in the Administrative/ Main Block: Some of the facilities available in the administrative/ main block of the hospital are waiting space adjacent to each Consultation and Treatment room, Registration counter, Blood Bank/ Blood storage unit, Doctors duty room, Isolation room, Treatment room, Pharmacy, High dependency wards and Examination and preparation room. However, the hospital has no ICU and Critical Care area (emergency Services)

2.B.3. Hospital Services: The other services available in the Hospital are Hospital kitchen, Hospital Laundry, Medical and general stores, Ventilation in the wards, 24 hrs water supply, overhead water storage tank etc. On the other hand the hospital has no Central Sterile & Supply Dept. (CSSD), Engineering services backup, water coolers, Refrigerators, provision of fire fighting and proper drainage and sanitation system for waste water, surface water, subsoil water and sewage. Bio Medical Wastes are found to be buried in the Hospital and these wastes are segregated in three different bins.

2.B.4. Residential facilities: The hospital is facilitated by the residential quarters for medical and paramedical staff. It has parking place, Telephone etc. On the other hand the hospital is not provided by the medical record section, FAX equipments, computers and Internet services.

2.B.5. Obstetrics & Gynae Section: The hospital has a separate ward with 18 beds for female patients. The total OPD cases in last three calendar months record 12080. Total of1062 number deliveries have taken place in the hospital during last 3 calendar months. However, the hospital has a separate O.T. available for Gynaecology & Obstetrics. The hospital recorded 747 caesarean section deliveries during 200708. Out of

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which, 86 were included under JSY Scheme. The hospital registered 2039 MTP and 2059 MidTrimester Abortion cases during 200708. The hospital also witnessed 10 Ectopic pregnancy during the same period. Of course 107 sterilization has taken place in the hospital during 200708. (Table 2(II) B.1)

Table 2(II).B.1 umber of Services conducted in the JDS Govt. Hospital Jorhat during 200708 Particulars o. of Services Conducted. Caesarean Section Deliveries 747 Caesarean Section for JSY 86 Assisted Delivery 4242 Forceps Delivery 25 MTP 2039 MidTrimester Abortion 2059 Ectopic Pregnancy 10 Retained Placenta Eclampsia PPH Sterilisation 107 Suturing cervical Tear Hysterectomy Infertility Treatment

2. B.6: Surgical Section: The hospital has recorded 3383 numbers OPD Surgical cases and 898 IPD surgical cases during last 3 months. However, no separate data for male and female have been provided in this regard. Some of the services available in the surgical section of the hospital are –Emergency (Accident and other emergency), Spleen and portal Hypertension surgery, Abdomen surgery, Breast surgery etc. However pancreas and Leprosy Reconstructive surgery facilities are not available there.

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2.B.7 Medical Section: The hospital records 1843 medical OPD cases and 1312 medical IPD cases during last three months. The services available in the medical section areDermatology and Venerology, (skin and VD), RTI/STI, services under NLEP, Pleural Aspiration, lumber puncture, pericardial tapping, skin scarping for fungus/AFB psychiatry services etc. The hospital on the other hand has no facilities for Pleural Biopsy, Bronchoscopy, Bone marrow Biopsy and Endoscopic specialised procedures

2.B.8 Paediatric Section: The hospital records 14482 number pediatric OPD paediatric cases during 200708.But a total of 2335 numbers were admitted in the hospital during the same period. It is important to note that the hospital is lacking in some most essential services for paediatric patients like Asphyxia management, Management of severe malnourished children, management of Neonatal Sepsis, Management of dehydration and Diarrhoeal cases, Management of Respiratory Tract. Etc. Some equipment such as Radiant Heat Warmer, Phototherapy Unit, Oxygen Mask, Suction Machine, Thermometer etc. are available in the hospital. Whereas the section has no Incubator, Cradle, Bag with Mask, Laryngoscope etc. In case of availability of drugs, it is seen that the Paediatric section has ORS, VitaA, Solution, and Iron folic acid tablets and paediatric antibiotics etc. 2.B.9. Diagnostic Section: The diagnostic section of the JDS Civil Hospital has some essential services for patients like x ray, Ultrasound, ECG, etc. The hospital do not has Ultrasound guided Biopsy facility. 2.B.10: Laboratory services: The total number of person attended in last three months were 923, of which 506 were females and 417 males. Some available services on clinical pathology in the hospital are Haematology, Urine Analysis, and Stool Analysis etc. It is seen that 2968 Tests on haematology, 527 on Urine Analysis, and 32 on

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Stool Analysis have been carried out in last three months. However, the lab has no facilities for Semen analysis, CSF analysis, and aspirated fluids. In the general pathology section only Biochemistry service is available. A total of 725 tests on Biochemistry have been done during last three months. Some most essential services like PAP smear, Split skin Smear, Exam for leprosy, sputum, Histopathology, Microbiology, serology and Physiology etc. are not available in the pathology section of the lab. 2.B.11: Human Resource: The medical, paramedical and administrative staffs are more or less available in the hospital. Except one contractual ECG technician all other staff are found regular in position. The details of staff pattern available in the hospital are given in the Table 2(II).B.2

Table 2(II). B2: Staff pattern available in the hospital

Category of Personal Regular in Position Hospital Superintendent. 1 Medical specialist 3 Surgery Specialist 3 Gynaecologist 2 Gynaecologist (Short term trained MO) NIL Contd…

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Table 2(II). B2: Staff pattern available in the hospital

Category of Personal Regular in Position Paediatrician 4 Anaesthetist 3 Anaesthetist I(Short term trained MO) 1 Radiologist 1 General duty Doctors 1 Public Health Manager NIL Ayush Physician NIL Pathologist 1 Psychiatrist 1 Dermatologist/Venereologist 1 ENT surgeon 1 Ophthalmologist 5 Orthopaedician 1 Microbiologist NIL Dental Surgeon 1 Staff Nurse 29 Hospital worker(OP/ward+OT+ Blood 115 bank) Sanitary Worker 1 Ophthalmic Assistant/ Refractionist 1 Social worker/ Counsellor 3 ECG Technician NIL Audiometrician NIL Contd…

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Table 2(II). B2: Staff pattern available in the hospital

Category of Personal Regular in Position Laboratory Technician 5 Laboratory Attendant NIL Dietician NIL ANM 22 LHV NIL PHN NIL Radiographer 1 Pharmacist 4 Matron 2 Physiotherapist 1 Medical Record Officer/ Technician NIL Manager NIL Junior Administrative Officer NIL Office Superintendent 1 Accounts Manager NIL Driver 5 Peon 42

2.B.12: Rogi Kalyan Samity: There is a Rogi kalyan Samity in JDS Civil Hospital, Jorhat, but the Samity is yet to be registered. The samity generates additional resources through users’ fees and it is used for samity work. However, the Samity do not use any board in the hospital premises showing their details.

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Chapter III COMMUITY HEALTH CETRE

3.1 Availability of Infrastructure facilities: Community Health Centres (CHC) are the health facilities situated mainly in the Blocks rendering specialised health services to the people of the Blocks in particular and other people in general. The status of the CHC is next to that of District and SubDivisional Hospitals. The CHC is equipped with the Specialised Medical Staff, Patient Beds, Laboratories and Operation Theatres. Two CHC namely Titabar and Kamalabari () were selected for the present study. The Titabar CHC is designated as FRU. The District Jorhat has 3 CHCs. However, in connection with the Appraisal Survey, Titabar and Kamalabari (Majuli) were selected for assessment. The tables attached in the chapter have described the characteristics like availability of infrastructure, distance from the CHCs to other related health facilities of the District, Human Resources, IPHS Status, FRU, RKS etc. of the selected CHC. Titabar and Kamalabari are the two selected CHCs of Jorhat district and the district hospital of Jorhat is located about 22 km away from the Titabar CHC and 22 km from the Kamalabari CHC. The Kamalabari CHC is situated in the Majuli, the largest riverine island of the world. The Titabar and Kamalabari CHC serve 44425 and 46763 numbers of populations respectively. The nearest PHC is situated 7 km away (25 minutes travel time) from the Titabar CHC, while, the farthest PHC is located 24 km away from it, and the temporal distance is 40 minutes. In case of Kamalabari CHC the nearest PHC is situated 6 km away and it required a time distance of 45 minutes, while the Farthest PHC is located 14 km away from the hospital, which require a travel time of 2 hrs. due to inconvenient road communication. .

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In Titabar FRU there are total 37 beds consisting of 18 males and 19 females bed. On the other hand in the Kamalabari CHC there are 19 beds out of which 9 for males. Both the health centres are located in Govt. buildings. Both the centres have running Ambulance, laboratory facilities, X ray facilities, operation theatre, Labour rooms, separate areas for Septic and aseptic deliveries and pharmacy for drugs dispensing and storage. Where as, both the hospitals have no telephone as well as Internet connection. Of course Kamalabari CHC has not been provided computer, ECG facilities, Ultrasound facilities, and O.T. especially for gynaecology. In both the CHCs under study some necessary facilities like Separate Public Utilities (Toilet) for males and females, Suggestion/ Complain Box, OPD Rooms/Cubicles, Drinking Water in the waiting areas, Separate Wards for males and females, Emergency Rooms, Casualty and separate wards for males and. OPD of both the CHCs are found good. However, compound/premises of both the CHC are not good as it should be.

3.2 Medical and Paramedical Staff: This section deals with the human resource availability in the selected CHCs. The Table C2 describes the sanctioned and availability of Medical and Paramedical staff at Titabar and Kamalabari CHCs in the following paragraphs. It is found that Titabar CHC has one Regular General Surgeon, 2 Obstetricians/Gynaecologists, 1 paediatrician, 1 Anaesthetist, 4 general duty Medical Officer, and 1 Eye Surgeon. On the other hand, Kamalabari CHC has 2 General Duty Medical Officer out of 5 section posts, and 1 Eye surgeon only. Regarding Paramedical staff, it is seen that the Titabar CHC has 3 lady

health visitor, out of which 2 are in contractual basis, 1 BEE, 7 ANM, a 13 Staff

Nurse, out of which 7 are on contractual basis and 3 pharmacists. On the other

hand the Kamalabari CHC has 1 LHV, 1 BEE, 3 ANM, 6 Staff Nurse (2 on

contractual basis), 1 dresser, and 2 pharmacists.

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Regarding Technical Staff, it is observed that the Titabar CHC has 1 laboratory Technician, 1 Radiographer, and1 Ophthalmic Assistant; while the Kamalabari CHC has 4 laboratory Assistant, out of which 2 are on contractual basis, 1 Radiographer, and 1 Ophthalmic Assistant. Of course both the CHC have no Statistical Assistant/ Data Entry Operator. It is reported that both The Titabar and Kamalabari CHCs have 1 OT Attendant. However the Titabar CHC has 2 ambulances driver against only 1 in Kamalabari CHC.

3.3 Availability of Specific Services: The TableC3 deals with the availability of Specific Services rendered by the selected CHCs. According to the information presented in the Table–C3 it is observed that both Titabar and Kamalabari CHC are functioning on 24x7 basis. Former is also functioning as First Referral Unit (FRU), but the later is not functioning so. Both the CHCs on the other hand, do not extend Emergency care for sick Children, full Range of Family Planning services to the people of its functional area and Cataract Surgery facility. However both the CHC have AYUSH and VCTC services as well as services for treatment of STI/RTI and Dots. 3.4 Specific Interventions: The Table C4 is prepared to describe the Status of Specific Interventions of both the selected CHCs. The Table C4 states that IPHS Facility Survey has been carried out only in Titabar CHC. It is observed that the funds are not electronically transferred from the District to both the CHCs. The norms of having registered Rogi Kalyan Samity (RKS) have been maintained in both Titabar and Kamalabari CHCs. It is reported that RKS in Titabar CHC does not generate any Resource of its own except Govt. money. Display board showing no. of meeting & members of RKS is found only in Kamalabari CHC. Feedback mechanism in place for grievances is not redressed by the RKS in Titabar CHC. Citizen Charter has been publicly displayed only in Kamalabari CHC. However All standard Treatment

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Guidelines and Protocols are available in both the Titabar and Kamalabari CHC. 3.5 Residential Facility: Questions were asked the Hospital Authority regarding availability and occupancy of the residential facilities provided by the selected CHCs. The TableC5 shows that there are residences for doctors in the campus of the CHC and the doctors working therein duly occupy the residences. Residential facilities are also available there for some selected staffs that are urgently and immediately required for the hospital services. 3.6 Laboratory Facility: Availability of Laboratory Facilities in the hospitals is a most necessary infrastructure. With this view investigations were performed so as to know the existence of the Laboratory facilities in the selected CHCs. Results are presented in TableC6, which describes both positive and negative replies. In both the CHCs laboratory exists. It is important to note that, Titabar CHC regularly conducts testing on Blood Grouping, Haemoglobin, Bleeding Time/ Clotting Time, RTIs/STIs, Blood Sugar, Malaria Parasite, Urine Test, and Rapid Test for Pregnancy, RPR for Syphilis and Rapid Test for HIV and Blood Smear. While the Kamalabari CHC has been conducting almost all these Tests excepting the RTI/STI, Blood Sugar and RPR Test for Syphilis and Rapid Test for HIV. 3.7 umber of Laboratory Test done:

Hospital Authority could not provide the information due to non availability of records. 3.8 Surgeries performed during 200708

The Table C8 shows that the Titabar CHC performed 175 cases on Caesarean deliveries, 154 surgical cases, 13 cases on Tubectomy, 62 on Laparoscopic Sterilization, and 286 on MTP and 1 on Laprotomy. While, Kamalabari CHC was not conducted any surgical cases during 200708. It is reported in Kamalabari CHC that surgeries are not done in the CHC due to non availability of doctors, Anaesthetists and other related staff.

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3.9 Performance of Labour Room: It is observed from the Table C10 that the Titabar CHC records 490 Institutional Deliveries during 200708. Out of which 200 deliveries were carried out from 8 PM to 8 AM and 480 are belongs to JSY card holders and 40 are the Neonates Resuscitated. On the other hand the Kamalabari CHC records 763 Institutional deliveries during the same period. In Kamalabari CHC deliveries carried out from 8 PM to 8 AM are notably higher (302) and for JSY cardholders are too much lower (150) as compared to Titabar CHC. As, both the CHCs have been carried out deliveries so the information on reasons for not conducting deliveries does not arise. 3.10 Availability of Equipments and Drugs: The availability of equipments and drugs in the hospital are two important elements for better performance of the hospital. With this view questions were asked the Hospital Authority regarding availability of equipments and medicines. Information collected is compiled in the Table C12 which describes the situation. Among the important equipments, Boyles Apparatus, ECG Machine, Cardiac Monitor OT., Gloves Dusting machine, Hydraulic operation Table, Resuscitation Trolley, MVA Syringes etc. are available in the Titabar CHC., whereas these equipments are not available in Kamalabari CHC. Both the CHC have Vertical High Pressure Sterilizer, Oxygen Cylinder, and Phototherapy unit. It is found that though, Vertical High Pressure Sterilizer and Oxygen Cylinder are available in Kamalabari CHC but these are not working at the time of Survey. Among the important drugs, stock out has been recorded in Titabar CHC for the drugs such as ORS with Zinc, Tab Fluconazole, Tab Nefidipine, injection Magnesium Sulphate, Tab Misoprostal, Tab Progestrone, Inj Pentazocine.Lactate, Inj. Adrenaline, Cap Doxycycline, Syp. Amoxycyclin and Syp. IFA due to irregular supply. Besides, all other drugs were available during last 6 months. On the other hand in Kamalabari CHC stock out has been recorded during last 6 months for the important drugs like Iron Folic Acid, Oral Pills, IUD 380 ORS, ORS with Zinc, Vita A, Tab Fluconazole, Tab Metronidazole, Tab Co Trimoxazole,

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Tab Nefidipine, Injection Magnesium Sulphate, Inj. Oxytocin, Inj Gentamycin, Tab Progestrone, Inj. Lignocaine, Cap Doxycycline, Silver Sulphadiazine oint. IV Filuds, Inj. Prociane Penicillin, Injection Atropine, Syp. Amoxycyclin and Syp. IFA due to irregular supply.

3.11 Availability of Specific Services:

This section deals with the availability of Specific Services relating to the medical treatment in Titabar and Kamalabari CHC. The Table C13 states that the services facility of Surgery, Obstetric and Gynaecology, Paediatrics, Dots, Leprosy Diagnosis Management and Referral Services, Emergency Services (24 Hrs), Separate Neo Natal Care Unit, Safe abortion Services, Treatment of STI/RTI, Blood Storage facility, Counselling Facility on HIV/AIDS/STD etc., VCTC, AYUSH facility, Primary management of Wounds, Primary Management Fracture, Primary Management of Cases of Poisoning Snake Insect or Scorpion Bite, Primary Management of Dog Bite, Primary Management of Burns, and Management of RTI/STI are all available in the Titabar CHC while the Kamalabari CHC has possessed the facilities like Dots, 24 hours Emergency Services, Mobile Medical Unit, Safe Abortion Services, Treatment of STI/RTI Counselling Facility on HIV/AIDS/STD etc. Ayush facility, Primary Management of Wounds, Fracture, Poisoning Snake insect or Scorpio Bite, Dog Bite, Burns and management of RTI/STI etc. The Kamalabari CHC do not have availability of some important services like Medicine, Surgery, Obstetric Gynae, Paediatrics, Cataract Surgery, Emergency care for Sick Children, full range of Family Planning Services including laparoscopic Legation, Blood storage facility and VCTC etc. From the above information it is observed that the Kamalabari CHC in comparison to Titabar CHC is having shortcomings in case of possessing the modern facilities for rendering Quality Health Service to the people. This CHC needs attention for infrastructure, Human Resource development and provision of modern Equipment and Medicines. 3. 12. Service outcome:

The Table C14 discusses the average monthly service outcome of Titabar and Kamalabari CHCs under different category of people. It is observed from the table C 14 that Titabar and kamalabari CHCs recorded 299 and 22 ANC Registration cases respectively. On the other hand Total numbers of Registered JSY cases in Titabar and Kamalabari CHCs are 163 and 23 respectively. In case of ANC given 3 Checkups as per RCH schedule, it is seen that Titabar CHC (197) stands at better position than Kamalabari (38) CHC. The number of JSY beneficiaries is more in Titabar than in kamalabari CHC. There is no any record of number of pregnant women identified and attended with obstetric complications in Titabar CHC, but in Kamalabari CHC it is 9 numbers. In case of institutional deliveries Titabar CHC overcomes the kamalabari CHC, with 163 and 59 cases respectively. Again, a total of 287 numbers of infant given BCG in Titabar CHC, while in case of Kamalabari CHC it is found to be 40 in numbers. Besides the numbers of infants given Measles and Vitamin A first

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doses were 320 for Titabar PHC, while for Kamalabari CHC it is 14 numbers. It is observed that 40 and 14 numbers of IUDs were inserted in the Titabar and Kamalabari PHC respectively. Again Titabar and Kamalabari PHC recorded 270 and 175 numbers of Indoor Patients respectively. The Titabar and Kamalabari PHCs register 2 and 1 numbers of Leprosy Cases under Treatment. Again the numbers of new TB cases enrolled for DOTs were found to be 17 for Titabar CHC and 5 for Kamalabari CHC. It is observed that bed occupancy rate is much higher in Titabar CHC (95) than that of Kamalabari CHC (26). It is reported that most of the patients in Kamalabari CHC are not willing to stay at hospital bed. Even after delivery the patients do not want to stay at hospital. Every implementation of the project is result oriented. NRHM is also implemented with different targets to be achieved within the project period. Targets were also fixed on the Immunization.

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Table C1. Coverage and Availability of Infrastructure

Coverage CHC √ represents the corresponding response) ( TITABAR FRU KAMALABARI Population Served by the CHC Numbers 44,425 46,763 Nearest PHC Coverage Area Distance - 6 Nearest PHC Coverage Area: Time 45 Farthest PHC Coverage Area: Distance 24 14 Farthest PHC Coverage Area: Time 40 2 District Hospital Area: Distance 22 12 District Hospital Area: Time 30 2 No of Beds: Male 18 9 No of Beds: Female 19 10 Status of Building Own Government Building 1 1 Rented Premises Other Rent:Free Building Electricity in all parts: No Regular electricity supply Regular electricity supply in all parts 1 1 30 or more beds Yes √ No √ Generator Yes √ √ No Telephone Yes No √ √ Computer Yes √ No √ Internet Connection Yes No √ √ Running Vechicle/Ambulance Yes √ √ No Contd

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Table C1. Coverage and Availability of Infrastructure Coverage CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Laboratory

Yes √ √ No ECG Facilities

Yes √ No √ X Ray Facilties Yes √ √ No Ultrasound Facilities

Yes √ No √ Operation Theatre

Yes √ √ No OT used for Gynaecology

Yes √ No √ Labour Room Available

Yes √ √ No Separate Areas for Septic and Aseptic Deliveries Yes √ √ No New Born Care Corner

Yes √ No √ JSY Benficiaries Maintained in Record Yes √ √ No Pharmacy for Drug Dispensing and Drug Storage Yes √ √ No Counter Near Entrance of CHC to Obtain Contraceptives, ORS Packets, Vitamin A and Medicines Yes √ √ No Separate Public Utilities (Toilets) for Males and Females Yes √ √ No Contd

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Table C1. Coverage and Availability of Infrastructure Coverage CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Suggestion / Complaint Box Yes √ √ No OPD Rooms / Cubicles

Yes √ √ No Waiting Room for Patients

Yes √ √ No Waiting Room have Adequate Sitting Place Yes √ No √ Drinking Water Available in the Waiting Area Yes √ √ No Emergency Room / Casualty Yes √ √ No Separate Wards for Males and Females Yes √ √ No Type of Sewerage System Soak Pit √ Open Drain √ Connected to Municipal Sewerage Other Waste Material is Being Disposed Buried in a Pit √ √ Collected by an Agency Incernation Thrown in Open Status of Cleanliness of OPD Good √ √ Fair Poor Status of Cleanliness of Compound /Premises Good Fair √ √ Poor Contd

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Table C1. Coverage and Availability of Infrastructure Coverage CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Status of Cleanliness of Room / Wards Good √ √ Fair Poor Prominent Display Boards Regarding Service Available in Local Language Yes √ No √ JSY Benficiaries Maintained in Record Yes √ √ No Pharmacy for Drug Dispensing and Drug Storage Yes √ √ No Counter Near Entrance of CHC to Obtain Contraceptives, ORS Packets, Vitamin A and Medicines Yes √ √ No

Table C2:Position of Medical Staff and Paramedical Staff

Type of Staff NUMBERS IN POSITION TITABAR FRU KAMALABARI General Surgeon:Sanctioned Numbers General Surgeon:Regular in Position Numbers 1 General Surgeon:Contractual Recruited Numbers General Surgeon:Total in Position Numbers 1 Physician:Sanctioned Numbers Physician:Regular in Position Numbers Physician:Contractual Recruited Numbers Physician:Total in Position Numbers Obstertrician / Gynaecologist:Sanctioned Numbers Obstertrician / Gynaecologist:Regular in Position Numbers 2 Contd

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Table C2:Position of Medical Staff and Paramedical Staff

Type of Staff NUMBERS IN POSITION TITABAR FRU KAMALABARI Obstertrician / Gynaecologist:Contractual Recruited Numbers Obstertrician / Gynaecologist:Total in Position Numbers 2 Medical Officer Trained with Short Term Obstetrics Course:Sanctioned Numbers Medical Officer Trained with Short Term Obstetrics Course:Regular in Position Numbers Medical Officer Trained with Short Term Obstetrics Course:Contractual Recruited Numbers Medical Officer Trained with Short Term Obstetrics Course:Total in Position Numbers Paediatrician:Sanctioned Numbers Paediatrician:Regular in Position Numbers 1 Paediatrician:Contractual Recruited Numbers Paediatrician:Total in Position Numbers 1 Anaesthetist:Sanctioned Numbers Anaesthetist:Regular in Position Numbers 1 Anaesthetist:Contractual Recruited Numbers Anaesthetist:Total in Position Numbers 1 Medical Officer Trained with Short Term Anesthesia Course:Sanctioned Numbers Medical Officer Trained with Short Term Anesthesia Course:Regular in Position Numbers Medical Officer Trained with Short Term Anesthesia Course:Contractual Recruited Numbers Medical Officer Trained with Short Term Anesthesia Course:Total in Position Numbers General Duty Medical Officer:Sanctioned Numbers 4 5 Contd

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Table C2:Position of Medical Staff and Paramedical Staff

Type of Staff NUMBERS IN POSITION TITABAR FRU KAMALABARI General Duty Medical Officer:Regular in Position Numbers 4 2 General Duty Medical Officer:Contractual Recruited Numbers General Duty Medical Officer:Total in Position Numbers 4 2 Eye Surgeon:Sanctioned Numbers 1 Eye Surgeon:Regular in Position Numbers 1 1 Eye Surgeon:Contractual Recruited Numbers Eye Surgeon:Total in Position Numbers 1 1 Public Health Nurse:Sanctioned Numbers Public Health Nurse:Regular in Position Numbers Public Health Nurse:Contractual Recruited Numbers Public Health Nurse:Total in Position Numbers Lady Health Visitor (LHV):Sanctioned Numbers 1 1 Lady Health Visitor (LHV):Regular in Position Numbers 1 1 Lady Health Visitor (LHV):Contractual Recruited Numbers 2 Lady Health Visitor (LHV):Total in Position Numbers 3 1 Block Extension Educator (BEE):Sanctioned Numbers 1 1 Block Extension Educator (BEE):Regular in Position Numbers 1 1 Block Extension Educator (BEE):Contractual Recruited Numbers Block Extension Educator (BEE):Total in Position Numbers 1 1 ANM:Sanctioned Numbers 7 3 Contd

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Table C2:Position of Medical Staff and Paramedical Staff

Type of Staff NUMBERS IN POSITION TITABAR FRU KAMALABARI ANM:Regular in Position Numbers 7 3 ANM:Contractual Recruited Numbers ANM:Total in Position Numbers 7 3 Staff Nurse:Sanctioned Numbers 6 4 Staff Nurse:Regular in Position Numbers 6 4 Staff Nurse:Contractual Recruited Numbers 7 2 Staff Nurse:Total in Position Numbers 13 6 Dresser:Sanctioned Numbers 1 Dresser:Regular in Position Numbers Dresser:Contractual Recruited Numbers Dresser:Total in Position Numbers 1 Pharmacist / Compounder:Sanctioned Numbers 3 1 Pharmacist / Compounder:Regular in Position Numbers 2 1 Pharmacist / Compounder:Contractual Recruited Numbers 1 1 Pharmacist / Compounder:Total in Position Numbers 3 2 Lab_Technician:Sanctioned Numbers 1 2 Lab_Technician:Regular in Position Numbers 1 2 Lab_Technician:Contractual Recruited Numbers 2 Lab_Technician:Total in Position Numbers 1 4 Radiographer:Sanctioned Numbers 1 1 Radiographer:Regular in Position Numbers 1 1 Radiographer:Contractual Recruited Numbers Radiographer:Total in Position Numbers 1 1 Contd

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Table C2:Position of Medical Staff and Paramedical Staff

Type of Staff NUMBERS IN POSITION TITABAR FRU KAMALABARI Ophthalmic Assistant:Sanctioned Numbers 1 1 Ophthalmic Assistant:Regular in Position Numbers 1 1 Ophthalmic Assistant:Contractual Recruited Numbers Ophthalmic Assistant:Total in Position Numbers 1 1 Statistical Assistant / Data Entry Operator:Sanctioned Numbers Statistical Assistant / Data Entry Operator:Regular in Position Numbers Statistical Assistant / Data Entry Operator:Contractual Recruited Numbers Statistical Assistant / Data Entry Operator:Total in Position Numbers OT Attendant:Sanctioned Numbers 1 1 OT Attendant:Regular in Position Numbers OT Attendant:Contractual Recruited Numbers OT Attendant:Total in Position Numbers 1 1 Ambulance Driver:Sanctioned Numbers 1 1 Ambulance Driver:Regular in Position Numbers 1 Ambulance Driver:Contractual Recruited Numbers 1 Ambulance Driver:Total in Position Numbers 2 1 Registration Clerk:Sanctioned Numbers Registration Clerk:Regular in Position Numbers Registration Clerk:Contractual Recruited Numbers Registration Clerk:Total in Position Numbers

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Table C3. Availability of Specific Services in CHC

Availability of Specific Services CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Functioning on 24 x 7 Basis Yes √ √ No Functioning as FRU Yes √ No √ Emergency Care for Sick Children Yes No √ √ Full Range of Family Planning Services Yes No √ √ AYUSH Services Yes √ √ No VCTC Yes √ No √ Catatact Surgery Yes No √ √ Treatment of STI/RTI Yes √ √ No Dots Yes √ √ No

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Table C4. Status of Specific Interventions

Status of Specific Intervantions CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI IPHS Facility Survey been Carried out Yes √ No √ Funds Being Electronically Transferred from District Yes No √ √ Registered Rogi Kalyan Samiti Yes √ √ No RKS Generate Resources:User Fees Yes √ No √ Money generated by RKS being used Yes √ √ No Display board showing no. of meetings & members of RKS Yes √ No √ Feedback mechanism in place for grievances redressed by RKS Yes √ No √ Citizen Charter Been Publically Displayed Yes √ No √ All Standard Treatment Guidelines and Protocols Available Yes √ √ No

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Table C5: Status of Residential Facilities for Doctors and Other Staff

Residential Facilities CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Residential Facility for Doctors Yes √ √ No NonOccupied Residential Quaters Yes No √ √ Main Reasons for Non:Occupancy:Dilapidated Condition Yes No Main Reasons for Non:Occupancy:Insecurity Yes No Main Reasons for Non:Occupancy:Lack of Electricity and Water Supply Yes No Residential Facility for other staff Yes √ √ No NonOccupied Residential Quarters Yes No √ √

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Table C6. Availability of Laboratory Facilities

Laboratory Testing CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Blood Grouping Yes √ √ No Haemoglobin Yes √ √ No Bleeding Time Clotting Time Yes √ √ No RTI/STIs Yes √ No √ Blood Sugar Yes √ No √ Malaria Parasite Yes √ √ No Urine Test Yes √ √ No Rapid Test for Pregnancy Yes √ √ No RPR Test for Syphilis Yes √ No √ Rapid Test for HIV Yes √ No √ Blood Smear: Yes √ √ No

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Table C7: umber of Lab. tests done in CHC in last 3 calendar months

Type of tests done CHC TITABAR FRU KAMALABARI Haemoglobin Numbers Blood Sugar Numbers Blood Grouping Numbers Blood Smear Numbers Bleeding Time Clotting Time Numbers RTI/STIs Numbers Malaria Parasite Numbers Rapid Test for Pregnancy Numbers RPR Test for Syphilis Numbers Rapid Test for HIV Numbers Urine Test Numbers

Table C8: umber of surgeries performed during 20072008

Type of surgeries CHC TITABAR FRU KAMALABARI Caesarean Sections Numbers 175 No of C Section Deliveries for JSY Numbers 175 Surgical Cases Numbers 154 Cataract Numbers Tubectomy Numbers 13 Laproscopic Sterlisation Numbers 62 NSV Numbers Conventional Vasectomy Numbers MTP Numbers 286 Laprotomy Numbers 1

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Table C9: Reasons for not conducting surgeries

Reasons for not conducting CHC deliveries (√ represents the corresponding response) TITABAR FRU KAMALABARI

Non availability of doctor/anaesthetist/staff Yes √ No Lack of equipment/poor physical state of the operation theatre Yes No √ No power supply in the OT Yes No √ Other Yes No √

Table C10. Status of performance of Labour Room during 20072008

CHC Number of deliveries TITABAR FRU KAMALABARI Total Institutional Deliveries Numbers 490 763 Deliveries Carried Out from 8.PM to 8 AM Numbers 200 302 Institutional Deliveries for JSY Card Holders Numbers 480 150 No of Neonates Resuscitated Numbers 40 40

Table C11: Reasons for not conducting deliveries

Reasons for not conducting CHC deliveries TITABAR FRU KAMALABARI

Non availability of doctor / anaesthetist/staff Yes No Poor condition of the labour room Yes No No power supply in the labour room Yes No

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Boyles Apparatus : Available Yes √ No √ Boyles Apparatus : Working Yes √ No ECG Machine : Available Yes √ No √ ECG Machine : Working Yes √ No Cardiac Monitor for OT : Available Yes √ No √ Cardiac Monitor for OT : Working Yes √ No Defibrillator for OT : Available Yes No √ √ Defibrillator for OT : Working Yes No Ventilator for OT : Available Yes No √ √ Ventilator for OT : Working Yes No Horizontal High Pressure Sterilizer : Available Yes No √ √ Horizontal High Pressure Sterilizer : Working Yes No Vertical High Pressure Sterilzer : Available Yes √ √ No Vertical High Pressure Sterilzer: Working Yes √ No √ OT Care Fumigation Apparatus : Available Yes No √ √ OT Care Fumigation Apparatus: Working Yes No Contd

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Gloves Dusting Machines : Available Yes √ No √ Gloves Dusting Machines: Working Yes √ No Oxygen Cylinder : Available Yes √ √ No Oxygen Cylinder: Working Yes √ No √ Hydraulic Operation Table : Available Yes √ No √ Hydraulic Operation Table: Working Yes √ No Resuscitation Trolley : Available Yes √ No √ Resuscitation Trolley: Working Yes √ No Phototherpy Unit : Available Yes √ √ No Phototherpy Unit: Working Yes √ No √ MVA Syringe : Available Yes √ No √ MVA Syringe: Working Yes √ No Baby Incubator : Available Yes No √ √ Baby Incubator: Working Yes No Iron Folic Acid :Stock Out Yes √ No √ Contd

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Iron Folic Acid: Irregular Supply Yes √ √ No Oral Pills : Stock Out Yes √ No √ Oral Pills: Irregular Supply Yes √ No √ IUD 380 : Stock Out Yes √ No √ IUD 380: Irregular Supply Yes √ No √ ORS : Stock Out Yes √ No √ ORS : Irregular Supply Yes √ No √ ORS with Zinc Adjutant as Per Policy : Stock Out Yes √ √ No ORS with Zinc Adjutant as Per Policy : Irregular Supply Yes √ √ No Vitamin A : Stock Out Yes √ No √ Vitamin A : Irregular Supply Yes √ No √ Tab Fluconazole : Stock Out Yes √ √ No Tab Fluconazole : Irregular Supply Yes √ √ No Tab Metronidazole : Stock Out Yes √ No √ Tab Metronidazole : Irregular Supply Yes √ No √ Tab Co Trimoxazole : Stock Out Yes √ No √ Contd

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Tab Co Trimoxazole : Irregular Supply Yes √ No √ Tab Nefidipine : Stock Out Yes √ √ No Tab Nefidipine : Irregular Supply Yes √ √ No Inj Oxytocin : Stock Out Yes √ No √ Inj Oxytocin : Irregular Supply Yes √ No √ Inj Gentamycin : Stock Out Yes √ No √ Inj Gentamycin : Irregular Supply Yes √ No √ Inj Magnesium Sulphate : Stock Out Yes √ √ No Inj Magnesium Sulphate : Irregular Supply Yes √ √ No Tab Misoprostal : Stock Out Yes √ No √ Tab Misoprostal : Irregular Supply Yes √ √ No Tab Progestrone : Stock Out Yes √ √ No Tab Progestrone : Irregular Supply Yes √ √ No Inj Lignocaine Hydrochloride : Stock Out Yes √ No √ Inj Lignocaine Hydrochloride : Irregular Supply Yes √ √ No Contd

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI Inj Pentazocine Lactate : Stock Out Yes √ No √ Inj Pentazocine Lactate : Irregular Supply Yes √ √ No Inj Adrenaline : Stock Out Yes √ No √ Inj Adrenaline : Irregular Supply Yes √ √ No Cap Doxycycline : Stock Out Yes √ √ No Cap Doxycycline : Irruegular Supply Yes √ √ No Silver Sulphadiazine Oint :Stock Out Yes √ No √ Silver Sulphadiazine Oint : Irregular Supply Yes √ No √ IV Fluids : Stock Out Yes √ No √ IV Fluids : Irregular Supply Yes √ No √ Inj Prociane Penicillin : Stock Out Yes √ No √ Inj Prociane Penicillin : Irregular Supply Yes √ No √ Inj Atropine : Stock Out Yes √ No √ Inj Atropine : Irregular Supply Yes √ No √ Syp Amoxycyclin : Stock Out Yes √ √ No Syp Amoxycyclin : Irregular Supply Yes √ √ No Contd

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Table C12: Status of availability of Equipments & drugs

Equipments available / working CHC (√ represents the corresponding response) TITABAR FRU KAMALABARI

IFA Syrup : Irregular Supply Yes √ No √ IFA Syrup : Stock Out Yes √ √ No

Table C13. Availability of Specific Services

Type of Services CHC

(√ represents the corresponding response) TITABAR FRU KAMALABARI

Medicine Yes No √ √ Surgery Yes √ No √ Obstetric Gynae Yes √ No √ Pediatrics Yes √ No √ Dots Yes √ √ No Catatact Surgery Yes No √ √ Leprosy Diagnosis Management and Referral Services Yes √ No √ Emergency Services (24 Hrs) Yes √ √ No Mobile Medical Unit Yes √ No √ Separate Neo Natal Care Unit Available Yes √ No √ Emergency Care for Sick Children Yes No √ √ Contd

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Table C13. Availability of Specific Services

Type of Services CHC

(√ represents the corresponding response) TITABAR FRU KAMALABARI

Full Range of Family Planning Services Including Laprosopic Ligation Yes No √ √ Safe Abortion Services Yes √ √ No Treatment of STI/RTI Yes √ √ No Blood Storage Facility Yes √ No √ Counseling Facility on HIV / AIDS / STD etc Yes √ √ No Voluntary Counselling and Testing Centre Yes √ No √ AYUSH Facility Yes √ √ No Primary Management of Wounds Yes √ √ No Primary Management Feacture Yes √ √ No Primary Management of Cases of Posioning Snake Insect or Scorpion Bite Yes √ √ No Primary Management of Dog Bite Yes √ √ No Primary Management of Burns Yes √ √ No Management of RTI/STI Yes √ √ No

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI Total ANC Registration:SC Numbers 23 3 Total ANC Registration:ST Numbers 52 11 Total ANC Registration:Others Numbers 223 7 Total ANC Registration:Total Numbers 299 22 Total JSY Cases Registration:SC Numbers 9 3 Total JSY Cases Registration:ST Numbers 22 11 Total JSY Cases Registration:Others Numbers 133 7 Total JSY Cases Registration:Total Numbers 163 22 1st Trimester Registration:SC Numbers NA 1 1st Trimester Registration:ST Numbers 3 NA 1st Trimester Registration:Others Numbers 40 2 1st Trimester Registration:Total Numbers 43 3 ANC Given 3 Checkups as Per RCH Schedule:SC Numbers 14 6 ANC Given 3 Checkups as Per RCH Schedule:ST Numbers 25 17 ANC Given 3 Checkups as Per RCH Schedule:Others Numbers 158 14 ANC Given 3 Checkups as Per RCH Schedule:Total Numbers 197 38 Out of Above the No of JSY Beneficiaries:SC Numbers 9 5 Out of Above the No of JSY Beneficiaries:ST Numbers 22 7 Out of Above the No of JSY Beneficiaries:Others Numbers 133 6 Out of Above the No of JSY Beneficiaries:Total Numbers 163 19 Contd

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI ANC Given TT :SC Numbers 24 3 ANC Given TT:ST Numbers 24 7 ANC Given TT:Others Numbers 208 5 ANC Given TT:Total Numbers 256 15 No of JSY Beneficiaries :SC Numbers 9 No of JSY Beneficiaries:ST Numbers 22 2 No of JSY Beneficiaries:Others Numbers 133 1 No of JSY Beneficiaries:Total Numbers 163 2 ANC Completed IFA Prophylaxis :SC Numbers 19 6 ANC Completed IFA Prophylaxis:ST Numbers 26 17 ANC Completed IFA Prophylaxis:Others Numbers 212 14 ANC Completed IFA Prophylaxis:Total Numbers 256 38 Out of No of JSY Beneficiaries :SC Numbers 5 Out of No of JSY Beneficiaries:ST Numbers 7 Out of No of JSY Beneficiaries:Others Numbers 253 6 Out of No of JSY Beneficiaries:Total Numbers 253 19 No of Pregnant Women Identified and Attended with Obstetric Complications :SC Numbers 1 No of Pregnant Women Identified and Attended with Obstetric Complications:ST Numbers 2 Contd

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI No of Pregnant Women Identified and Attended with Obstetric Complications:Others Numbers 6 No of Pregnant Women Identified and Attended with Obstetric Complications:Total Numbers 9 How Many have Been Referred from PHC / SHC :SC Numbers 8 1 How Many have Been Referred from PHC / SHC:ST Numbers 20 NA How Many have Been Referred from PHC / SHC:Others Numbers 95 2 How Many have Been Referred from PHC / SHC:Total Numbers 123 3 Total Institutional Deliveries:SC Numbers 9 17 Total Institutional Deliveries:ST Numbers 22 20 Total Institutional Deliveries:Others Numbers 133 21 Total Institutional Deliveries:Total Numbers 163 59 No of JSY Cases (Out of Total Institutional Deliveries):SC Numbers 17 No of JSY Cases (Out of Total Institutional Deliveries):ST Numbers 20 No of JSY Cases (Out of Total Institutional Deliveries):Others Numbers 160 21 No of JSY Cases (Out of Total Institutional Deliveries):Total Numbers 160 59 No of Infants Given BCG:SC Numbers 15 8 No of Infants Given BCG:ST Numbers 30 12 No of Infants Given BCG:Others Numbers 242 12 No of Infants Given BCG:Total Numbers 287 40 Contd

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI No of Infants Given DPT3:SC Numbers 23 4 No of Infants Given DPT3:ST Numbers 30 3 No of Infants Given DPT3:Others Numbers 241 1 No of Infants Given DPT3:Total Numbers 294 8 No of Infants Given Measles:SC Numbers 22 4 No of Infants Given Measles:ST Numbers 36 7 No of Infants Given Measles:Others Numbers 263 3 No of Infants Given Measles:Total Numbers 320 14 No of Infants Given Vit A First Dose:SC Numbers 22 4 No of Infants Given Vit A First Dose:ST Numbers 36 4 No of Infants Given Vit A First Dose:Others Numbers 263 6 No of Infants Given Vit A First Dose:Total Numbers 320 14 Children Given IFA Syp:SC Numbers Children Given IFA Syp:ST Numbers Children Given IFA Syp:Others Numbers Children Given IFA Syp:Total Numbers IUD Inserted:SC Numbers 3 3 IUD Inserted:ST Numbers 6 7 IUD Inserted:Others Numbers 31 5 IUD Inserted:Total Numbers 40 14 Total Indoor Patients:SC Numbers 12 21 Total Indoor Patients:ST Numbers 26 74 Contd

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI Total Indoor Patients:Others Numbers 232 80 Total Indoor Patients:Total Numbers 270 175 No of Cases Referred Beyond CHC:SC Numbers 1 2 No of Cases Referred Beyond CHC:ST Numbers 2 1 No of Cases Referred Beyond CHC:Others Numbers 6 8 No of Cases Referred Beyond CHC:Total Numbers 8 11 No of Leprosy Cases Currently Under Treatment CHC:SC Numbers NA No of Leprosy Cases Currently Under Treatment:ST Numbers 1 1 No of Leprosy Cases Currently Under Treatment:Others Numbers 1 No of Leprosy Cases Currently Under Treatment:Total Numbers 2 1 No of New TB Cases Enrolled For Dots:SC Numbers 5 2 No of New TB Cases Enrolled For Dots:ST Numbers 4 3 No of New TB Cases Enrolled For Dots:Others Numbers 7 NA No of New TB Cases Enrolled For Dots:Total Numbers 17 5 No of Cases Given Blood Transfusion in Last 3 Months Numbers Bed Occupancy Rate in the Last 12 Months Rate 95 26 OPD Attendance Male Average 200 31 Contd

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Table C14. Service out come

CHC Indicator TITABAR FRU KAMALABARI OPD Attendance Female Average 150 28 OPD Attendance Children Average 30 9 Out of the Total OPD Attendance Specify the Referred Cases from PHC / SHC Average 1,074 1 Note: NA represent the cases for which values is :Not avilable/Not applicable

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CHAPTER IV

PRIMARY HEALTH CETRE Matters Pertaining to the Coverage, Infrastructure and Activities of the Selected Primary Health Centres of District Jorhat, Assam 4.1 Coverage and Facilities of PHC: Primary Health Centres (PHC) is the most important Health Service Centres situated at the suburban and rural areas of the States of India. Its primary roles and responsibility are to extend health and family planning services to the people in the locality of the PHC. As per norms one PHC is to cover at least 30,000 people of the locality. In connection with the NRHM Appraisal Survey, 4 numbers of PHC under the 2selected CHC are selected for assessment. Under Titabar CHC (i) Mohimabari and (ii) Borhola PHC, and under Kamalabari CHC (i) Karatipar and (ii) Jengraimukh PHC are selected. The analysis of the coverage, availability of infrastructure and performance of the selected health facilities are limited to the above 4 PHC only. Numbers of questions were asked the Incharges of the selected PHCs through the structured Questionnaires. The responses obtained from them are presented in the following Tables for comprehensive assessment. The Table P1 deals with the coverage of geographical area, other lower level health facilities, population, distance from other related facilities, time taken to access the other related centres and the facilities available in the selected PHCs. Accordingly, the selected PHCs Mohimabari and Borhola under Titabar CHC cover 9244 and 9944 people respectively in their locality while Karatipar and Jengraimukh PHC under Kamalabari CHC cover 8201 and 27838 people in their respective areas. Every PHC is supported by some Sub Centres in the coverage area of the PHC. The Mohimabari and Borhola PHCs each have 3 sub centres in their areas of health activities. On the other hand, Karatipari and Jengraimukh each have 5 subcentres respectively.

** At present PHCs in Jorhat district have been upgraded to BPHCs and under BPHCs, there are numbers of MPHC and State Dispensaries. In the present study the two CHCs (not BPHC) are selected out of which one is designated as FRU. Accordingly the MPHCs, which are mentioned in this Chapter as PHC are selected for the purpose.

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Proximity between the health facilities is one of the important factors for development of health services among the people by referring the serious cases from lower level of facility to the higher level of facility. The Mohimabari PHC has its nearest subcentre at campus itself. So, no distance is required to be travelled from the nearest subcentre to the PHC. While, Borhola PHC has its nearest subcentre at a distance of 4 kms. However, Karatipar and Jengraimukh PHCs have their nearest subcentres at the distances of10 and 4 kilometres respectively.

On the other hand, Mohimabari and Borhola PHC under Titabar CHC have farthest subcentres at the distances of 10 and 12 km. respectively. The time coverage for travelling these distances by road transport from both the PHC is 40 minutes. Karatipar and Jengraimukh PHCs under Kamalabari CHC have farthest subcentres at the distances of 30 and 15 km. respectively. The travelling time required is 30 minutes. The distances from the selected PHCs to their nearest CHC/BPHC are 8 kms. from Mohimabari PHC, 5 kms from Borhola PHC, 22 kms. from Karatipar PHC and 8 km. from Jengraimukh PHC. The times take 35 minutes, 20 minutes, 120 minutes and 45 minutes by Bus to cover these respective distances. It is generally observed that the transportation system between PHC and Sub Centre and PHC and CHC/BPHC in the survey area is not satisfactory.

Among the PHC of the district only Karatipar and Jengraimukh PHC each has 2 numbers of beds, and these beds are meant for female patients only. No single PHC under study of the district functioning on 24x7 basis. It important to state that only Mohimabari and Borhola PHC under Titabar CHC are equipped to provide basic services. None of the selected PHCs have 46 beds facility.

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4.2 Infrastructural facility:

TableP2 reveals information on the infrastructure of the selected PHC viz. Mohimabari, Borhola, Karatipar and Jengrai under Titabar and Kamalabari CHC respectively of Jorhat District, Assam. For assessment of the Status of the selected PHCs Men, Materials, Buildings connecting with Electricity, Water, Cleanliness of Buildings and Compound are considered. According to the information presented in the TableP2 the buildings in the selected PHCs are Government’s Buildings. It is observed that Barhola, Karatipar and Jengraimukh PHC have Labour Rooms, which are essential for RCH services. But this essential facility is not available at Mohimabari PHC. The Boards regarding service availability in local languages are well displayed at all the PHC under study. The records of the names of JSY beneficiaries are also maintained in all PHC. However, all selected PHCs are having Pharmacy for Drug Dispensing and Drug Storage in their respective hospital. Separate Public Utilities for males and females are attached to the Mohimabari PHC under Titabar CHC and Karatipar PHC under Kamalabari CHC. It is seen that three of the selected PHC namely Mohimabari, Karatipar and Jengraimukh are having OPD Room/Cubicle in their hospitals. Only one PHC i.e. Karatipar PHC under Kamalabari CHC has Suggestion/ complains Box in their premises. So far the Piped Water Supply is concerned it is observed that Mohimabari PHC under Titabar CHC and Jengraimukh PHC under Kamalabari CHC are characterised by this facility. Among the fourselected PHC under study only one PHC, i.e. Jengraimukh is characterised by irregular electricity supply. In case of Telephone facility, it is seen that only one PHC namely Borhola under Titabar CHC has no any Telephone Set. Again, except the Mohimabari PHC all other PHC under study are equipped with Computers. But Internet facility is not present in any of the selected PHC. Sewerage System and disposal of Waste Materials are two important variables for well maintenance of buildings and compound of the PHC. The Appraisal Study collected the information on Sewerage system

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and disposal of waste materials and presented in the Table P2 which reveals that Borhola, Karatipar and Jengraimukh PHC have open drain for sewerage, while, Mohimabari PHC has Soak Pit system of Sewerage. In regard to disposal of Waste materials it is found that all the PHC under study buried the waste materials in a pit. It is notable that only two PHC namely Borhola under Titabar CHC and Karatipar under Kamalabari CHC have Standby Facility. It is important that three PHC namely Mohimabari, Borhola and Karatipar do not possessed any separate area for Septic and Aseptic Deliveries. Similarly all these three PHC under study have no any New Born Care Unit. The status of cleanliness of OPD found to be good in all the four PHC under study. Again, status of cleanliness of Room/ Wards are found fair in Mohimabari and Borhola PHC under Titabar CHC, while it is found to be good in the Karatipar and Jengraimukh PHC under Kamalabari CHC. 4.3 Staff Position: To render the effective health services in the health facilities sufficient manpower is most essential in the Institutions. The Government under different health plans and Programmes and under the newly launched NRHM has increased the staff of the health centres. So, in order to know the situation of the health centres the present survey collected also some information on the Human Resource availability in the health centres. Under the Survey, information on the strength of the human resource are collected from the selected four PHC viz Mohimabari, Borhola, Karatipar and Jengraimukh PHC and compiled the information in the TableP3. TableP3 reveals the number of staffs presently in service in the selected PHC. There are 2 numbers of doctors both in Mohimabari and Jengraimukh PHC, while Borhola and Karatipar PHC each have 1 number of doctors. On the other hand the Mohimabari and Borhola each CHC has 1 sanctioned Regular post of Pharmacist, while the Jengraimukh PHC has 2 numbers of Pharmacists total in position. Out of these 2, one is Regular in position and other is contractual. It is quite important to note here that though

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the Karatipar PHC has 1 sanctioned post of Pharmacist at present, but the post is lying vacant now. There is 1 sanctioned post of Nurse in the Mohimabari PHC, while the Borhola CHC do not has any sanctioned post. On the other hand, the number of Sanctioned post of Nurse in Karatipar and Jengraimukh PHC are 1 and 3 respectively. However, it is seen that there is only1 Post of Nurse in Regular position at Mohimabari and 5 in Jengraimukh PHC, whlile Borhola and Karatipar PHC have no such posts. An analysis of the Contractual recruitment of Nurses shows that there is only one number of contractual post in both the Mohimabari and Karatipar PHC, while Borhola and Jengraimukh PHC record 2 number each. So far the strength of ANM is concerned, it is seen that Mohimabari and Borhola PHC register 3 and 2 numbers of ANM in contractual as well as regular basis. The Karatipar PHC has no a single post of ANM, but the Jengraimukh PHC under Kamalabari PHC possessed 3 numbers of ANM post in regular as well as contractual basis. In case of Lab Technician it is to be noted that only Borhola PHC under Titabar CHC and Karatipar PHC under kamalabari CHC have 2 and 1 numbers of Lab Technician post. But unfortunately all the posts are in contractual basis. Besides, in all the PHC under study record post of driver in each and all are in contractual basis. In case of Medical Officer AYUSH is concerned it is notable that only Jengraimukh PHC has a contractual post of Medical Officer AYUSH. The same PHC record 2 and 1 numbers of staff Nurse in Regular and in contractual position respectively. On the other hand, there is only 1 regular sanctioned post of Lady Health Visitor in Borhola PHC. The Jengraimukh PHC also has a post of Lady Health Visitor, but the post is not sanctioned. The post of Lab Assistant is present only in Jengraimukh PHC in contractual basis. There are 2 post of Statistical Assistant found in the PHC under study, of which one is in Borhola PHC and other is in Karatipar PHC.

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4.4 Status of Training of Personnel at PHC: The Medical Research and Treatment have been advancing with progressing times. If Medical personnel are not trained with the modern methods and technology of medical science the people will lose to get quality health services. In order to improve the health services in all service rendering centres Government has programme to impart in service training to the medical personnel. A few information were collected in this regard. The information are compiled and presented in the Table P4. Regarding Status of Trained Personnel in the selected PHC the TableP4 reveals that one Medical Officer working in Mohimabari PHC obtained Pre Service IMNCI training. Borhola, karatipar and Jengraimukh PHC have no such trained Medical Officer. Not a single Medical Officer working in the Selected PHC is trained with the Safe Abortion Methods. The doctors working in Mohimabari and Jengraimukh PHC have obtained training on Skill Birth Attendant technique, while doctors of Mohimabari, Borhola, and Karatipar have not undergone through training on Newborn Care. 4. 5 Availability of Labour Room: As per norms of facilities to be available in the health service centres Primary Health Centres are also to have Labour Rooms for delivery of children in the PHC. This is a most vital arrangement for the rural people in general and people under Bellow Poverty Line (BPL) in particular. It is seen from the TableP5 that 3 PHC under study, namely Borhola, Karatipar and Jangraimukh have Labour Rooms in their premises and all are currently using. There is no labour Room facility in Mohimabari PHC. 4.6 Status of Performance of Labour Room: The analysis of Status of performance of labour Rooms during 200708 shows that Borhola, karatipar and Jangraimukh PHC register 112 118 and 437 number of Institutional Deliveries respectively (TableP6). The deliveries carried out from 8 Pm to 8 Am for karatipar and Jangraimukh PHC is found to be 38 and 32 respectively. So far the Institutional deliveries for JSY Card holder is concerned, it is seen that Borhola, Karatipar and,

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Jengraimukh PHC record 112,115, and 437 number respectively of such deliveries during 200708.Information in regards the Institutional Deliveries, Deliveries Carried out from 8 PM to 8 AM, Institutional Deliveries for JSY card holders are not available for Mohimabari PHC. The Information on number of Neonates Resuscitated is found to be available only for the Jengraimukh PHC i.e. 15 numbers during 200708. 4.7 Availability of Laboratory Testing: An observation of the Availability of Laboratory Testing facilities reveals that there is no any laboratory Testing facility in Mohimabari, Borhola, and Jengraimukh PHC. However, this facility is available only in Karatipar PHC under kamalabari CHC. Here, in this PHC, some of the Laboratory Tests commonly had done are Haemoglobin, Bleeding Time/ Clotting Time, Blood Smear examination for Malaria Parasite, Rapid Test for Pregnancy etc. (Table. P7) 4.8 Status of Specific Interventions: With a view to improve the quality health services in the lower level of habitations in the country the Government of India introduced some specific interventions under the NRHM. To assess the present status of the interventions some questions were asked the PHC incharges through a structured questionnaire. The responses are presented in the TableP9 Accordingly, TableP9 states that the Indian Public Health Standards (IPHS) facility survey has not been done by any selected PHC. Regarding the PHC Functioning on 24x7 basis only Jengraimukh PHC replied positive, other 3 PHCs replied negative that these PHCs are not functioning on 24x7 basis. Only one Selected PHC, namely Jengraimukh PHC has AYUSH doctor to provide services. Except the Borhola PHC all the PHC have their registered Rogi Kalyan Samiti. Among these three, the RKS of Karatipar and Jengrai PHC generating their resources through user fees, while the RKS of Mohimabari PHC generating resources through some other sources. It is to be mentioned here that only in the Mohimabari PHC the money generated by RKS being used. Among the three RKS under study

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the Karatipar and Jengraimukh PHC have Display Board showing number of meetings & members of RKS. Besides, all the PHC record Citizen Charter Publicly Displayed. All Standard Treatment Guidelines and Protocols are not available in the selected PHC under study. It is important that only 2 PHC namely Karatipar and Jengraimukh have Feedback mechanism in place for grievances redressed by RKS. One of the important intervention i.e. Primary management of Wounds is present in all the fourselected PHC under study. The Primary management of Fracture is present in Borhola and Jengraimukh PHC, while this facility is unfortunately absent in Mohimabari and Karatipar PHC. Again, the Management of Neonatal Asphyxia, sepsis is absent in all the PHC under study. The facilities for the management of Malnourished Children are present only in Borhola and Jengraimukh PHC. It is observed that Mohimabari, karatipar and Jengraimukh PHC have facilities for Minor surgeries like Draining of Abscess etc, Primary management of cases of Poisoning/ Snake Insect or Scorpion Bite, Primary management of Dog Bite Cases, Primary management of burns. The facility for MTP is available only in the karatipar and Jengraimukh PHC under study. So far management of RTI/STI is concerned, it is seen that except the Karatipar PHC, all other PHC are characterised by this facility,While AYUSH services are present only in Jengraimukh PHC. 4. 9 Availability of Selected Equipments: Performing treatment on a patient without necessary equipment is like fighting a war without arms and ammunitions. Equipments help the doctors and other staff in the health centre in performing their duties properly and satisfactorily. As such, some questions were asked to explore the status of availability of Equipments in the selected PHCs. Information collected are compiled and presented in Table P10 It is to be noted that no any PHC under study records the Patient Trolley facility. Besides, Examination Table and Delivery Tables are available in all the PHC under study. Wheel Chair is available only in Mohimabari PHC under study. It reveals from the TableP10 that the life

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saving Oxygen Cylinder is available in 3 PHC, namely Mohimabari, Borhola and Jengraimukh. Suction Apparatus are available in Mohimabari and Jengraimukh PHC and Infant and Radiant Warmer are present in Jengraimukh PHC only. Water Purifier is available in all the selected PHC, while Microscopes are present only in Borhola and Karatipar PHC. On the other hand, it is observed that Auto Analyser is not available in any PHC, while Autoclave is present only in Borhola PHC under study. Besides, availability of other equipments is well represented in Table P 10. 4. 10 Availability of Drugs: In the PHC areas generally rural people are living. Most of them are poor even under BPL. Many of them could not afford the cost of their treatment of illness. To eradicate this problems Government provides drugs for the patients who undertake treatments in Government health centres. The TableP11 attempts to assess the status of availability of Drugs in the selected PHCs. Drugs like IFA Tablets were stocked out due to irregular supply in Last 6 months before survey in all the selected PHC under study. Iron Syrup was stocked out in Karatipar PHC. Again some drugs which were found to be stock out in all the selected PHC in last 6 months before survey are Oral Pills, Measles Vaccine, ORS, Tab Maethergin, Tab Albendazole, IUDs, Inj Oxytocin, Syp Cotrimoxazole, Syp. Paracetamol, Ringers Lactate, Bandages. Most of these drugs were found to irregular during last 6 months before the survey. Fortunately, AYUSH Drugs were not stocking out in the last 6 months of the survey in Mohimabari, Borhola and Karatipar PHC under study. These were found to be stock out only in Jengraimukh PHC. Their supply was irregular in Karatipar and Jengraimukh PHC during the time. 4. 11 Service Outcome: Though the information on service outcome has been collected on the basis of the performances during last three months, the Table P12 represents the analysis of the information on an average of one month. The Borhola PHC shows somewhat higher ANC registration than other three PHC. The Jengraimukh PHC records 52 JSY registered cases on an average

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of one month during the last three months which is higher than other PHC under study, while the Mohimabari PHC records only one JSY registration during last three month prior to the survey. However, in most of the cases like all type of ANC including TT1, TT2+ Booster, providing IFA Prophylaxis, Institutional Deliveries and all type of Child immunizations such as BCG, DPT, Measles etc. the Jengraimukh PHC shows better performance in comparison to other three counterparts. On the other hand, regarding male and Female Sterilization carried out during last 3 month before the survey no such type of Cases have been taken place in the PHC under study. In Jengraimukhu and Karatipar PHC the numbers of JSY cases registered are found to be the higher than the ANC registered mothers. It is observed that most of the S.T. pregnant women of this particular river island area come to the health facility only for delivery and they do not register for ANC. 4.12 Status of Record Maintenance: Regarding the Record Maintenance status it is seen that all the PHC under study well Maintained the record of Ante Natal Register, Eligible Couple Register, Post natal Care Register, Family Planning Register, Birth and Death Register, Immunization Register, JSY Register, and Untied Fund Register. However it is seen that one PHC under study, namely Mohimabari PHC has not maintained the record of Meeting Registration (Table P13).

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Table P1. Coverage and facilities of Primary Health Centre CHC TITABAR FRU KAMALABARI Coverage and facilities PHC (√ represents the PHC corresponding response) BORHOLA S/D MOHIMABARI KARATIPAR JENGRAIMUKH Number of SC Under the PHC Numbers 3 3 5 5 Population Covered Numbers 9,244 9,944 8,201 27,838 Nearest SC in the Coverage Area: Distance 4 10 4 Nearest SC in the Coverage Area: Time 20 30 15 Farthest SC in the Coverage Area: Distance 10 12 22 8 Farthest SC in the Coverage Area: Time 40 40 30 30 Nearest CHC : Distance 8 5 22 8 Nearest CHC: Time 35 20 120 45 No of Beds : Male No of Beds : Female 2 2 PHC Functioning on 24 x 7 Basis Yes 1 No √ √ √ PHC Equipped to Provide Basic Obstetric Services Yes √ √ No √ √ PHC with 46 Beds Yes No

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Table P2. Primary Health Centres by Infrastructure

CHC Infrastructure (√ represents the TITABAR FRU KAMALABARI corresponding PHC PHC response) MOHIMABARI BORHOLA S/D KARATIPAR JEGRAIMUKH

PHC functioning in Designated govt Building Yes √ √ √ √ No Labour Room Yes √ √ √ No √ Prominent Display Boards Regarding Service Availability in Local Language Yes √ √ √ √ No Names of JSY Beneficiaries Maintained in Record Yes √ √ √ √ No Pharmacy for Drug Dispensing and Drug Storage Yes √ √ √ √ No Separate Public Utilities for Males and Females Yes √ √ No √ √ Suggestion / Complaint Box Yes √ No √ √ √ OPD Rooms / Cubicles Yes √ √ √ No √ Piped water supply Yes √ √ No √ √ No Regular electricity Yes √ No √ √ √ Regular Electric Supply in all Parts Yes √ √ √ No √ Telephone Yes √ √ √ No √ Contd

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Table P2. Primary Health Centres by Infrastructure CHC Infrastructure TITABAR FRU KAMALABARI (√ represents the corresponding response) PHC PHC MOHIMABARI BORHOLA S/D JEGRAIMUKH KARATIPAR Computer Yes √ √ √ No √ Internet Yes No √ √ √ √ Type of Sewerage System Soak Pit √ Connected to Municipal Sewerage Open Drain √ √ √ Other How Waste Material is Being Disposed Buried in a Pit √ √ √ √ Collected by an Agency Incernation Thrown in Open Standby Facility Available Yes √ √ No √ √ Separate Areas for Septic and Aseptic Deliveries Available Yes √ No √ √ New Born Care Available Yes √ No √ √ Status of Cleanliness of OPD Good √ √ √ √ Fair Poor Status of Cleanliness of Compound / Premises Good √ √ Fair √ √ Poor Status of Cleanliness of Room / Wards Good √ √ Fair √ √ Poor

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Table P3: Staff Position of in Primary Health Centre

CHC

TITABAR FRU KAMALABARI PHC Type of Staff PHC MOHIMABARI BORHOLA KARATIPARS/D JEGRAIMUKH

Medical Officer : Sanctioned 1 1 1 2 Medical Officer : Regular in Position 1 1 1 Medical Officer : Contractual Recruited 1 1 Medical Officer : Total in Position 2 1 1 2 Pharmacist : Sanctioned 1 1 1 1 Pharmacist : Regular in Position 1 1 2 Pharmacist : Contractual Recruited 1 Pharmacist : Total in Position 1 1 2 Nurses : Sanctioned 1 1 3 Nurses : Regular in Position 1 5 Nurses : Contractual Recruited 1 2 1 2 Nurses : Total in Position 2 2 1 5 ANM : Sanctioned 2 2 ANM : Regular in Position 2 2 ANM : Contractual Recruited 1 2 1 ANM : Total in Position 3 2 3 Lab Technician : Sanctioned 2 1 1 Lab Technician : Regular in Position Lab Technician : Contractual Recruited 2 1 Lab Technician : Total in Position 2 1 Driver : Sanctioned 1 1

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Driver : Regular in Position 1 Driver : Contractual Recruited 1 1 1 1 Driver : Total in Position 1 1 1 1 Contd PHC PHC MOHIMABARI BORHOLA KARATIPARS/D JEGRAIMUKH

Medical Officer AYUSH Sanctioned 1 Medical Officer AYUSH

Regular in Position Medical Officer AYUSH

Contractual Recruited 1 Medical Officer AYUSH Total in Position 1 Staff Nurse : Sanctioned Staff Nurse : Regular in Position 2 Staff Nurse : Contractual Recruited 1 Staff Nurse: Total in Position 3 Lady Health Visitor : Sanctioned 1 Lady Health Visitor : Regular in Position 1 1

Lady Health Visitor : Contractual Recruited Lady Health Visitor: Total in Position 1 1 Lab Assistant : Sanctioned 1 Lab Assistant : Regular in Position Lab Assistant : Contractual Recruited 1 Lab Assistant:

Total in Position 1 Block Health Education and Information Officer

Sanctioned Block Health Education and Information Officer

Regular in Position

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Block Health Education and Information Officer Contractual Recruited Block Health Education and Information Officer: Total in Position Statistical Assistant : Sanctioned 1 1 Statistical Assistant : Regular in Position Statistical Assistant : Contractual Recruited 1 1 Statistical Assistant: Total in Position 1

Table P4: Status of training of personnel at Primary Health Centre Training PHC having personnel trained

(√ represents the corresponding response) Training TITABAR FRU KAMALABARI PHC PHC Training MOHIMABARI BORHOLA S/DKARATIPAR JEGRAIMUKH

Pre Service IMNCI Yes √ No √ √ √ Safe Abortion Methods Yes No √ √ √ √ Skill Birth Attendant Training Yes √ √ No √ √

New Born Care

Yes √

No √ √ √

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Table P5: Availability of Labour Room in Primary Health Centre

CHC TITABAR FRU KAMALABARI Labour Room PHC PHC (√ represents the corresponding response) BORHOLA S/D KARATIPR MOHIMABARI JENGRAIMUKH Availability of Labour Room Yes √ √ √ No √ Labour Room Currently in Use Yes √ √ √ No Reasons for Deliveries Not Conducting in Labour Room: Non Availability of Doctors / Staff Yes No Poor Condition of the Labour Room Yes No No Power Supply in the Labour Room Yes No Other Yes No

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Table P6: Status of performance of Labour Room during 20072008 Number of deliveries performed in PHC

TITABAR FRU KAMALABARI Number of Deliveries PHC PHC BORHOLA S/D JEGRAIMUKH MOHIMABARI KARATIPAR Total Institutional Deliveries Numbers 112 118 437 Deliveries Carried Out from 8 Pm to 8 Am

Numbers 38 32 Institutional Deliveries for JSY Card Holders

Numbers 112 115 437 No of Neonates Resuscitated

Numbers 15

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Table P7: Availability of Laboratory Testing in PHC Availability Laboratory CHC Testing TITABAR FRU KAMALABARI (√ represents the PHC PHC corresponding response) MOHIMABARI BORHOLAS/D KARATIPAR JENGRAIMUKH Haemoglobin Yes √ No Urine RE Yes No √ Blood Sugar Yes No √ Blood Grouping Yes No √ Blood Smear Yes No √ Bleeding Time, Clotting Time Yes √ No Diagnosis of RTI / STIs with Wet Mounting, Grams Stain Etc Yes No √ Blood Smear Examination for Malaria Parasite Yes √ No Rapid Test for Pregnancy

Yes √ No RPR Test for Syphilis

Yes No √ Rapid Test for HIV

Yes No √

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Table P8: Number of tests done in PHC in last three calendar months Number of tests done in last 3 calendar months

TITABAR FRU KAMALABARI Type of Test PHC PHC MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUKH

Haemoglobin

Number Urine RE

Number Blood Sugar

Number Blood Grouping

Number Blood Smear

Number Bleeding Time, Clotting Time

Number Diagnosis of RTI / STIs with Wet Mounting, Grams Stain Etc

Number Blood Smear Examination for Malaria Parasite

Number Rapid Test for Pregnancy

Number RPR Test for Syphilis

Number Rapid Test for HIV

Number

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Table P9: Status of specific Interventions

CHC Status of Specific TITABAR FRU KAMALABARI Interventions PHC PHC (√ represents the MOHIMABARI BORHOLAS/DKARATIPAR JEGRAIMUKH corresponding response) IPHS Facility Survey done Yes No √ √ √ √ PHC Functioning on 24 x 7 Basis Yes √ No √ √ √ AYUSH Doctor Providing Services Yes √ No √ √ √ Registered Rogi Kalyan Samiti Yes √ √ √ No RKS generating resources through user fees Yes √ √ No √ Money generated by RKS being used Yes √ No √ √ Display board showing no.of meetings & members of RKS Yes √ √ No √ Citizen Charter Publically Displayed Yes √ √ √ √ No All Standard Treatment Guidelines and Protocols Available Yes No √ √ √ √ Feedback mechansim in place for grievances redressed by RKS Yes √ √ No √ √ Primary Management of Wounds Yes √ √ √ √ No Contd

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Table P9: Status of specific Interventions

CHC Status of Specific TITABAR FRU KAMALABARI Interventions PHC PHC (√ represents the MOHIMABAR BORHOLAS/DKARATIPAR JENGRAIMUK corresponding response) I H Primary Management Fracture Yes √ √ No √ √ Management of Neonatal Asphyxia,sepsis Yes No √ √ √ √ Management of Malnourished Children Yes √ √ No √ √ Minor Surgeries Like Draining of Abscess etc Yes √ √ √ No √ Primary Management of Cases of Poisoning / Snake Insect or Scorpion Bite Yes √ √ √ No √ Primary Management of Dog Bite Cases Yes √ √ √ No √ Primary Management of Burns Yes √ √ √ No √ Facility for MTP Available Yes √ √ No √ √ Management of RTI/STI Yes √ √ √ No √ AYUSH Services Yes √ No √ √ √

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Table P10: Availability of selected equipments in PHC CHC Equipments available/ working TITABAR FRU KAMALABARI PHC PHC (√ represents the corresponding response) MOHIMABARI BORHOLAS/D KARATIPAR JENGRAIMUKH Patient Trolley:Available Yes No √ √ √ √ Patient Trolley:Working Yes No Exaimination Table:Available Yes √ √ √ √ No

Exaimination Table:Working Yes √ √ √ √ No Delivery Table:Available Yes √ √ √ √ No Delivery Table:Working Yes √ √ √ √ No Wheel Chair:Available Yes √ No √ √ √ Wheel Chair:Working Yes √ No Stretcher / Trolley:Available Yes No √ √ √ √ Stretcher / Trolley:Working Yes No

Oxygen Cylinder:Available Yes √ √ √ No √ Oxygen Cylinder:Working Yes √ √ √ No Suction Apparatus:Available Yes √ √ No √ √ Suction Apparatus:Working Yes √ √ No Infant Warmer:Available Yes √ No √ √ √ Infant Warmer:Working Yes √ No Contd

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Table P10: Availability of selected equipments in PHC CHC Equipments available/ TITABAR FRU working PHC PHC (√ represents the corresponding MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUKH response) Radiant Warmer:Available Yes √ No √ √ √ Radiant Warmer:Working Yes √ No Cradle:Available Yes No √ √ √ √ Cradle:Working Yes No Autoclave:Available Yes √ No √ √ √ Autoclave:Working Yes √ No Sterlisation Equipment:Available Yes √ √ √ No √ Sterlisation Equipment:Working Yes √ √ No √ Bag and Mask:Available Yes √ No √ √ √ Bag and Mask:Working Yes √ No Laryngoscope:Available Yes √ No √ √ √ Laryngoscope:Working Yes √ No Oxygen Mask:Available Yes √ √ No √ √ Oxygen Mask:Working Yes √ √ No Thermometer:Available Yes √ √ √ No √ Thermometer:Working Yes √ √ √ No Contd

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Table P10: Availability of selected equipments in PHC Equipments available/ CHC working TITABAR FRU KAMALABARI (√ represents the corresponding PHC PHC response) MOHIMABARI BORHOLAS/D KARATIPAR JENGRAIMUKH Suction Machine:Available Yes No √ √ √ √ Suction Machine:Working Yes No Water Purifier:Available

Yes No √ √ √ √ Water Purifier:Working Yes No Microscope:Available Yes √ √ No √ √ Microscope:Working Yes √ √ No Haemoglobinometer:Available Yes No √ √ √ √ Haemoglobinometer:Working Yes No Auto Analyser:Available Yes No √ √ √ √ Auto Analyser:Working Yes No Autoclave:Available Yes √ No √ √ √ Autoclave:Working Yes √ No Resucitation Equipment:Available Yes √ No √ √ √ Resucitation Equipment:Working Yes √ No

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Table P11: Status of Availability of Drugs

CHC Type of Drugs TITABAR FRU KAMALABARI (√ represents the PHC PHC corresponding response)MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUK H IFA Tablets:Stock Out in Last 6 Months Yes √ √ √ √ No IFA Tablets:Irregular in Last 6 Months Yes √ √ √ √ No Iron Syrup:Stock Out in Last 6 Months Yes √ No √ √ √ Iron Syrup:Irregular in Last 6 Months Yes √ √ No √ √ Oral Pills:Stock Out in Last 6 Months Yes √ √ √ √ No Oral Pills:Irregular in Last 6 Months Yes √ √ No √ √ Vitamin A:Stock Out in Last 6 Months Yes √ √ √ √ No Vitamin A:Irregular in Last 6 Months Yes √ √ √ No √ Measles Vaccine:Stock Out in Last 6 Months Yes √ √ √ √ No Measles Vaccine:Irregular in Last 6 Months Yes √ √ No √ √ ORS:Stock Out in Last 6 Months Yes √ √ √ √ No ORS:Irregular in Last 6 Months Yes √ √ √ No √ Contd

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Table P11: Status of Availability of Drugs

CHC Type of Drugs TITABAR FRU KAMALABARI (√ represents the PHC PHC corresponding response)MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUK H Tab Maethergin:Stock Out in Last 6 Months Yes √ √ √ √ No Tab Maethergin: Irregular in Last 6 Months Yes √ √ √ No √ Tab Albendazole / Mabendazole:Stock Out in Last 6 Months Yes √ √ √ √ No Tab Albendazole / Mabendazole:Irregular in Last 6 Months Yes √ √ No √ √ IUDs:Stock Out in Last 6 Months Yes √ √ √ √ No IUDs:Irregular in Last 6 Months Yes √ √ No √ √ Inj Oxytocin:Stock Out in Last 6 Months Yes √ √ √ √ No Inj Oxytocin:Irregular in Last 6 Months Yes √ √ √ No √ Magnesium Sulphate:Stock Out in Last 6 Months Yes √ √ No √ √ Magnesium Sulphate:Irregular in Last 6 Months Yes √ √ No √ √ Tab Fluconazole:Stock Out in Last 6 Months Yes √ No √ √ √ Contd

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Table P11: Status of Availability of Drugs

CHC Type of Drugs TITABAR FRU KAMALABARI (√ represents the PHC PHC corresponding response)MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUK H Tab Fluconazole: Irregular in Last 6 Months Yes √ √ √ No √ Partograph:Stock Out in Last 6 Months Yes No √ √ √ √ Partograph:Irregular in Last 6 Months Yes √ √ No √ √ MVA Syringe:Stock Out in Last 6 Months Yes No √ √ √ √ MVA Syringe:Irregular in Last 6 Months Yes √ √ No √ √ Tab Ciprofloxacin: Stock Out in Last 6 Months Yes √ √ √ No √ Tab Ciprofloxacin: Irregular in Last 6 Months Yes √ √ No √ √ Syp Cotrimoxazole: Stock Out in Last 6 Months Total √ √ √ √ Yes √ √ √ √ No Syp Cotrimoxazole: Irregular in Last 6 Months Yes √ √ √ No √ Syp Paracetamol: Stock Out in Last 6 Months Yes √ √ √ √ No Contd

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Table P11: Status of Availability of Drugs

CHC Type of Drugs TITABAR FRU KAMALABARI (√ represents the PHC PHC corresponding response)MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUK H Syp Paracetamol: Irregular in Last 6 Months Yes √ √ √ No √ Ringers Lactate:Stock Out in Last 6 Months Yes √ √ √ √ No Ringers Lactate: Irregular in Last 6 Months Yes √ √ √ No √ Haemoccele:Stock Out in Last 6 Months Yes √ √ √ No √ Haemoccele:Irregular in Last 6 Months Yes √ √ No √ √ AD Syringes:Stock Out in Last 6 Months Yes √ √ √ No √ AD Syringes:Irregular in Last 6 Months Yes √ √ No √ √ Disposable Gloves:Stock Out in Last 6 Months Yes √ √ √ No √ Disposable Gloves:Irregular in Last 6 Months Yes √ √ No √ √ Bandages:Stock Out in Last 6 Months Yes √ √ √ √ No Contd

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Table P11: Status of Availability of Drugs

CHC Type of Drugs TITABAR FRU KAMALABARI PHC PHC (√ represents the corresponding response) BORHOLAS/D MOHIMABARI KARATIPAR JENGRAIMUKH Bandages:Irregular in Last 6 Months Yes √ √ No √ √ AYUSH Drugs:Stock Out in Last 6 Months Yes √ No √ √ √ AYUSH Drugs:Irregular in Last 6 Months Yes √ √ No √ √ Dots Drugs:Stock Out in Last 6 Months Yes √ √ √ No √ Dots Drugs:Irregular in Last 6 Months Yes √ √ No √ √ MDT Drugs Blister Packs:Stock Out in Last 6 Months Yes √ √ No √ √ MDT Drugs Blister Packs:Irregular in Last 6 Months Yes √ √ No √ √

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Total AC Registration

SC 1 1 1 1 Total AC Registration

ST 1 9 14 Total ANC Registration Others 17 21 * 1 Total ANC Registration Total 17 23 11 15 Total JSY Case Registered : SC 1 3 Total JSY Case Registered : ST 1 13 40 Total JSY Case Registered : Others NA 22 9 Total JSY Case Registered : Total NA 23 15 52 1st Trimester Registration : SC 5 1st Trimester Registration : ST 1 1 9 1st Trimester Registration : Others 9 21 1 1st Trimester Registration : Total 9 23 6 9 ANC Given 3 Checkups SC NA NA 3 ANC Given 3 Checkups ST 2 3 40 ANC Given 3 Checkups Others 4 19 9 ANC Given 3 Checkups Total 4 21 3 52 ANC Given TT1 : SC 1 3 ANC Given TT1 : ST 1 5 40 ANC Given TT1 : Others 17 16 9 ANC Given TT1 : Total 17 17 6 52 Contd

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH ANC Given TT2+ Booster : SC 1 ANC Given TT2+ Booster : ST 2 3 12 ANC Given TT2+ Booster : Others 6 18 ANC Given TT2+ Booster : Total 6 19 3 12 ANC Completed IFA Prophylaxis : SC 2 ANC Completed IFA Prophylaxis : ST 2 4 150 ANC Completed IFA Prophylaxis : Others 17 18 133 ANC Completed IFA Prophylaxis : Total 17 19 6 1,633 Total Institutional Deliveries : SC 1 3 Total Institutional Deliveries : ST 1 14 40 Total Institutional Deliveries : Others NA 19 9 Total Institutional Deliveries : Total NA 20 15 52 No of JSY Cases : SC 1 3 No of JSY Cases : ST 13 40 No of JSY Cases : Others NA 9 No of JSY Cases : Total NA 15 52 Contd

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH No of Infants Given BCG SC 2 3 No of Infants Given BCG ST 1 8 40 No of Infants Given BCG Others 8 20 9 No of Infants Given BCG Total 8 21 10 52 No of Infants Given DPT3 : SC NA No of Infants Given DPT3 : ST 1 3 25 No of Infants Given DPT3 : Others 14 20 NA No of Infants Given DPT3 : Total 14 21 3 26 No of Infants Given Measles : SC 2 No of Infants Given Measles : ST 3 4 22 No of Infants Given Measles : Others 15 18 1 NA No of Infants Given Measles : Total 15 21 6 22 No of Infants Given Vit A First Dose : SC 2 No of Infants Given Vit A First Dose : ST 3 4 22 No of Infants Given Vit A First Dose : Others 15 18 1 NA No of Infants Given Vit A First Dose : Total 15 21 6 22 Syp IFA : SC Syp IFA : ST Contd

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Syp IFA : Others Syp IFA : Total IUD (Copper T) Inserted SC 1 1 NA IUD (Copper T) Inserted ST 1 5 14 IUD (Copper T) Inserted Others 1 7 IUD (Copper T) Inserted Total 1 8 6 14 Male Sterlisation Carried Out : SC Male Sterlisation Carried Out : ST Male Sterlisation Carried Out : Others Male Sterlisation Carried Out : Total Female Sterlisation Carried Out : SC Female Sterlisation Carried Out : ST Female Sterlisation Carried Out : Others Female Sterlisation Carried Out : Total Total Indoor Patients : SC 3 Total Indoor Patients : ST 40 Total Indoor Patients : Others 9 Total Indoor Patients : Total 52 Total Out Patients : SC 42 15 Total Out Patients : ST 106 642 Contd

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Total Out Patients : Others 7 85 Total Out Patients : Total 1,103 1,161 155 742 RTI / STI Cases Treated : SC 2 RTI / STI Cases Treated : ST 2 RTI / STI Cases Treated : Others 5 RTI / STI Cases Treated : Total 9 No of Maternal Deaths in 2007 2008 : SC No of Maternal Deaths in 2007 2008 : ST No of Maternal Deaths in 2007 2008 : Others NA No of Maternal Deaths in 2007 2008 : Total NA No of Cases of Obstetric Complications Referred Beyond PHC : SC NA No of Cases of Obstetric Complications Referred Beyond PHC : ST 1 1 No of Cases of Obstetric Complications Referred Beyond PHC : Others 1 No of Cases of Obstetric Complications Referred Beyond PHC : Total 1 2 No of Cataract Surgeries Carried Out : SC 1 No of Cataract Surgeries Carried Out : ST 2 No of Cataract Surgeries Carried Out : SC 1 Contd

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Table P12 : Service Outcome (based on data for last three months) CHC Indicator TITABAR FRU KAMALABARI PHC PHC MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH No of Cataract Surgeries Carried Out : ST 2 No of Cataract Surgeries Carried Out : Others 2 No of Cataract Surgeries Carried Out : Total 5 No of New TB Cases Enrolled For Dots : SC 1 NA 1 No of New TB Cases Enrolled For Dots : ST 1 4 No of New TB Cases Enrolled For Dots : Others 3 No of New TB Cases Enrolled For Dots : Total 5 NA 5 No of New Leprosy Cases Registered for MDT : SC No of New Leprosy Cases Registered for MDT : ST 1 No of New Leprosy Cases Registered for MDT : Others * No of New Leprosy Cases Registered for MDT : Total 1 No of Leprosy Cases Completed Treatment for Leprosy : SC No of Leprosy Cases Completed Treatment for Leprosy : ST 1 No of Leprosy Cases Completed Treatment for Leprosy : Others NA NA No of Leprosy Cases Completed Treatment for Leprosy: Total NA 1 Note: NA represent the cases for which values is :Not avilable/Not applicable

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Table P13: Status of record maintenance

CHC

Type of Records TITABAR FRU KAMALABARI (√ represents the corresponding PHC PHC response) MOHIMABARI BORHOLAS/DKARATIPAR JENGRAIMUKH

Ante Natal Register

Yes √ √ √ √ No

Eligible Couple Register

Yes √ √ √ √ No

Post Natal Care Register

Yes √ √ √ √ No

Family Planning Register

Yes √ √ √ √ No

Birth and Death Register

Yes √ √ √ √ No

Immunisation Register

Yes √ √ √ √ No

Meeting Register

Yes √ √ √ No √

JSY Register

Yes √ √ √ √ No

Untied Funds Register

Yes √ √ √ √

No

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CHAPTER –V

STATUS OF IFRASTRUCTURE AD PERFORMACE OF SUBCETRE

SubCentre is a grass root level health service centre, which is responsible for rendering RCH and Family planning services to the rural people. The sub centres are to work mainly under the directions and supervisions of the MO of PHC. An ANM and a helper are equipped with a SubCentre. This Chapter deals with infrastructure available and activities performed in the selected SubCentres of District, Jorhat, Assam. To meet the survey objectives 12 SubCentres (SC) from 4 PHCs under 2 CHCs are selected as per survey design. The selected SubCentres are i) Phulbari, ii) Mohimabari, iii) Bhagyalakhi of Mohimabari PHC under Titabar CHC; i) Gorajan, ii) Bosa, and iii) Bojalkota of Borhola PHC under Titabar CHC; i) Charapai Khowa, ii) Molapindha iii) Kardaiguri of Karatipar PHC under Kamalabari CHC and i) Jengraibalichapari, ii) Phuloni iii) Bhokotiduwar of Jengraimukh PHC under Kamalabari CHC. Some information are collected from the selected SC and presented in the Tables from S1 to S14, which describe the information in following few paragraphs. 5.1 Sub Centre Coverage: As per prevailing norms one SC is to cover at least 5000 Population in the surrounding localities to fulfil the norm. The TableS1 shows average 4464 population is covered by a selected SC. Minimum 2780 population is covered by the Bhokotiduwar SC of Jengraimukh PHC and maximum 5868 populations is covered by the Molapindha SC of karatipar PHC. Regarding coverage of villages each Mohimabari and Bhagyalakhi SC under Mohimabari PHC has covered lowest of 4 villages and Jengraibalichapari SC of Jengraimukh PHC has covered highest of 12 villages. The farthest villages from the respective SCs exist from minimum 2 kms. to maximum 7 kms. The average distance from the SC to the farthest village is 4.3 kms. Minimum distance from SC to PHC is 5 km while maximum distance is 20 kms. However, average distance recorded is about 9kms. From SC to the respective CHC the minimum distance is reported 8 kms in Gorajan SC of Borhala PHC under Titabar CHC and maximum distance is reported 32 kms in Bhakatiduwar SC of Jengraimukh

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PHC under Kamalabari CHC. Average distance from selected SC to the respective CHC/BPHC is about 19kms. Regarding time taken (in minutes) to travel in public transport/ available mode from village to SubCentre, from SC to PHC and CHC/BPHC the TableS1 shows average about 77 minutes is required from farthest village to reach its respective SC. It is reported that minimum 45 minutes time is required from farthest village to reach Phulbari SC of Mohimabari PHC and Gorajan SC of Borhola PHC where as maximum 110 minutes is required from farthest village to reach Bojalkota SC and Jengrai Balichapari SC .An average of 82 minutes time is required from SC to their respective PHCs. While the average time distance required from SCs to their respective CHC is 97 minutes. Accredited Social Health Activist (ASHA) programme is successfully working in the SCs of the district under study. It is seen that Molapindha SC under Karatipar PHC records maximum 10 numbers of ASHA working there, while the Bhakatiduar SC records only 3 numbers of ASHA. However at an average 6 numbers of ASHA have been working in the SCs under study.

5.2 Infrastructural Facilities: SubCentre is a very small unit among the health service centres. The infrastructure in the SubCentre is very limited. The TableS2 computed in this regard indicates about 92 percent selected SCs are functioning in the designated government buildings which means out of 12 selected SCs 11 SCs are functioning in the government buildings and only one SC namely Kardoiguri is not functioning in designated Govt. buildings. Only 17 percent sub Centres under the study conducted the IPHS Family Survey. Besides, regular electricity supply is there in 3 SCs under study (25%) Telephone facility is present in 2 SCs (17%) under study. In case of Management of Sewerage System, it is observed that 83 percent Sub Centres adopt Open Drain method, and 17 percent adopt Soak Pit method. Again, it

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is important that Waste material is disposed through Buried in Pit by all the SCs under study 5.3 Residential facility for AM Every SubCentre is equipped with an ANM trained in Nursing and a building for Health Centre cum Quarter. In the SubCentre where quarter is available, staying of ANM in the quarter is compulsory so that she can provide at least minimum preliminary health services to the rural people at their needs. Information presented in the TableS3 shows that Among 12 selected SCs 6 SCs or 50percent SCs have ANM quarters, but only 3ANMs use to stay in quarters. Again, Only 3 ANM working in Phulbari, Gorajan and Bojalkota SC is staying within SC village; other 6 ANMs are staying outside SC village. Regarding reasons for ANM not staying in SC quarter, it is seen that in 67 percent SCs, ANMs are not staying due to bad Quality of quarter, 33 percent family related reasons, 66 percent security reasons, 33 percent due to non availability of Education and other facilities for children and another 33 percent due to non availability of water and power (Multiple responses were considered). 5.4 Position of Staff: Every SC has an ANM as medical personnel on regular basis. In addition to that a female health worker is also attached to the centre. In some SCs male health worker is also available. But it reveals from the Table S4 that no Male health worker is present in the SC under study of Jorhat district, Assam. Again in case of Female Health worker it is seen that out of the total 12 SCs, 7 are having Female Health Worker in position, while 5 SCs do not have such workers. Besides, 75 percent SCs record additional ANM in contractual position. 5.5 Availability of Labour Rooms: It is observed from the Table S5 that only 4 SC under study namely Charpaikhowa, Kardoiguri, Jengraibalichapari and Bhakatiduwar have labour Rooms in their premises. This is 33 percent of the Total SCs

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under study. But the labour rooms are not working at present because of no power supply, no electric supply, and measurable condition. 5.6 Deliveries Performed during 200708 TableS6A has also no information, because due to lack of Labour Rooms and other related infrastructure deliveries are not performed in any one of the selected SC. 5.7 Arrangement of Deliveries: No arrangement has been observed in any Sub Centre under study. 5.8 Availability of Equipments: SubCentres are provided some equipment to extend some primary health services, consultations and diagnosis. The table S7A reveals that 67 percent SC have Sterilizer, Haemoglobin meter, Reagent strip for urine test. Again, 91 percent SC have Fetoscope and Thermometer. It is important to note that only 25 percent of SC under study record Suction Machine, while 42 percent has Height measuring Scale. It is seen that Thermometer and BP Apparatus are present in all the sub centres under study. TableS7B estimates the percentage of existing equipments, which are functioning at the time of survey. In the case of BP Aparatus and Weighing Machine 92 percent SubCentres are found to be effectively using the apparatus. While for other equipments it is seen that 100 percent Sub Centres are using the equipments properly. 5.9 Availability of Drugs: Some simple Drugs and Birth Control methods are provided to SCs for free distribution among needy persons of the SC area. The Survey examines the availability of these articles. TableS8 shows the percentage of the SubCentres having above articles. In regard to the availability of Iron and Folic Acid tablets 50 percent (6 Numbers out of 12) of the selected SCs have it, and 58 percent subcentres have Disposable Delivery Kits. Only 8 percent subcentre i.e. one subcentre each is having Emergency Contraceptive & Tab. Flucanazole Vaginal. No selected SC have Tab

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Misoprostal and Partograph in their centres. Besides, 75 percent of SCs under study have Condoms and ORS, 92 percent have Oral Pills and 50 percent have pregnancy Test Kit. Only 3 (25%) and 4 (33%) numbers of sub centre have IUD and Syrup Cotrimoxazole for the patients. It is to be noted that 50 percent (6 Numbers) of the studied SCs record Syrup. Paracetamol and Disposable gloves, on the other hand 83 percent and 58 percent have VitaA and Tab Ciprofloxacin. 5.10 Status of Specific Skills and Procedures: This section intends to examine what are the skilled activities carried out by the ANM under RCH Services. Information collected from the selected SCs is presented in TableS9. The entire sample SCs (100%) have registered pregnancy cases within three months. Also, 100 percent selected SC carry out 3 ANC visits as per the RCH schedule. 75 percent or 8 out of 12 selected SubCentres each carry out specific examination like Blood Pressure, Haemoglobin and Urine. Again 83 percent of SCs under study have the provision of TT, IFA etc. and 50 percent of SCs have provision for High Risk Pregnancies. Among the Sub centres under study, ANM generally carry out IUCD insertion/removal in 58 percent SC. Out of the total cases of IUCD insertion/ removal, IUD A 380 has been used in 86 percent cases. It is seen that the supply of IUD A 380 is regularly available only in 33 percent centres. As regards the training of ANM, it is observed 67 percent of SCs under study have trained ANM in insertion/removal of IUD A 380. Again, 50 percent of ANM working in Sub Centres have gone through training in Syndromic treatment of RTI/ STI. Interestingly, 100 percent SC under study have Immunization Services in their Premises.

5.11 Service Outcome: The success of any programme implementation can be ascertained when the outcomes show better status. It is, therefore, pertinent to assess the outcomes of the programme implementation in the evaluation process. As a part of the evaluations of the Rapid Appraisal of the NRHM activities an attempt is also made to assess the Service Outcomes of the health SubCentres. Information collected, in this regard, are compiled and presented in TableS10. According to the TableS10 average 28 ANC cases are registered by each sample SubCentre during 3 months prior to the Survey. Minimum 8 cases are registered in Charpaikhowa SC under Kqaratipar PHC and Maximum 59 cases are registered in Bhakotiduwar SC under

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Jengraimukh PHC. Out of total ANC registered cases average 12 cases are registered in 1st. trimester. Bhagyalakhi SC under Mohimabari PHC and Charpaikhowa SC under Karatipar PHC have registered lowest 3 numbers of such cases and Mohimabari SC under ahimabari PHC has registered highest 27 numbers of ANC cases in 1st trimester. As per the RCH schedule 3 ANC visits are compulsory for a pregnant woman. In each SC, average10 pregnant women performed 3 ANC visits during the stipulated time. Phulani and Bhakotiduar SC stated nil performance. Bhagyalakhi and Molapindha SC state minimum 3 numbers and maximum 37 numbers respectively. Average 3 numbers of High Risk Cases are identified in each sample SC. Seven out of 12 SCs could not provide information in this case. Four deliveries are conducted by ANM at Gorajan SC under Boprhola PHC. At an average seven numbers of pregnancies were referred by the SCs to the next higher facility where the health personnel attended them. The average number of neonate infections identified and referred is 1. The performance of insertion of IUCD in the SCs during 200708 has been found very poor. Only 8 women in average have been inserted IUCD in 200708 in each SC. Minimum 2 numbers of cases are found in Bhakatiduar SC while maximum 21 numbers of cases are found in Gorajan SC. Amongst the sample SCs the performance, in this regard, of the Gorajan SC is found to be best. 5.12 Status of Record Maintenance: SubCentres have been directed to maintain some registers on performance of services to be rendered by the ANM of SC. TableS11 shows better performance in this case. Eleven (92%) out of 12 selected SCs maintained Household Survey register and Eligible Couple Register. Only Bosa SC has not maintained the register. Besides all the selected SCs are fully (100%) maintaining Antenatal Register, Postnatal care Register, family planning Register, Birth and death Register and Immunization register. Again 92 percent SCs maintained Meeting Register, JSY Register, and Cashbook Register. In case of Untied Funds Register, it is seen that only 83 percent SC (10 out of 12) maintained this register.

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5.13 Status of Awareness of AM about JSY Scheme. TableS12A deals to explore the status of awareness of ANM about JSY scheme. It shows 100 percent i.e. 12 out of 12 ANM interviewed are aware of JSY scheme. The study reveals that all of the ANMs are aware of the amounts to be given to JSY beneficiaries. However, 92 percent ANM have reported that number of Institutional deliveries found to be increased after implementation of JSY Scheme. 5.14 Status of Procedure under JSY Scheme This part that is TableS12B of TableS12 reveals the status of procedure of payment of Funds to be paid to beneficiaries under JSY scheme. In connection with this 12 ANM of 12 SC were interviewed. Hundred percent of ANM states that payment in Cheque is made to beneficiaries. Regarding the question on what time is taken after birth in payment to beneficiaries under JSY scheme 42 percent states “ less than 1 week”, 25 percent states “ one to 2 week” remaining 33 percent says “ more than 2 weeks”. About 25 percent ANM are aware of payment on transport for shifting of cases available from SubCentre to PHC/CHC. It is seen that 33 percent of the ANMs of the studied Sub centres stated that Register available for recording of JSY expenditure. 5.15 Status of Performance of AM under JSY Scheme In addition to normal duties at SC the ANMs are assigned some more duties under JSY scheme of NRHM. In course of investigation in the SCs, ANMs were asked whether they register the JSY cases, Institutional Deliveries under JSY scheme, disburse the Cash for JSY cases and made payment for Home Deliveries, Institutional Deliveries, Transport cost and amount paid to ASHA. The TableS13 presents the information provided on these questions. Accordingly, 36numbers of JSY cases in average were registered in last 3 months in the selected SCs before the Survey. Minimum11 cases were registered in phulbari SC of Mohimabari and kardoiguri SC of Karatipar PHC and maximum154 cases were registered in Molapindha SC under Karatipar PHC. Out of total registered JSY cases

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average 13 cases resulted in Institutional Deliveries per SubCentre in last 3 months. Minimum 2 cases under Bhagyalakhi SC of Mohimabari PHC and maximum 27 cases under Jengraibalichapari SC of Jengraimukh PHC resulted in Institutional Deliveries. About cash disbursement for JSY cases in last 3 calendar months an amount of Rs 3817/ in average per SubCentre was disbursed for JSY cases. Out of total disbursed amount, the Survey wanted to know the categorical disbursement of amount. In this case, only Charpaikhowa SC of Karatipar PHC paid Rs.200/ for Transport Costs. No other SC spent any amount for home deliveries. No information of expenditure on Home Deliveries, Institutional Deliveries and amount spent on ASHA are available. 5.16 Status of Untied Grants The Government of India under NRHM provides an Untied Funds of Rs.10,000/ per year to each SubCentre for expenditure on some specified cases. The amount is to be deposited to a Joint Account, which is to be operated jointly by the concern ANM, and Sarpanch or any other member of the local Gram Panchayat (GP). It is reported by 92 percent ANM under study that they have received the untied grant, out of which 91 percent ANM have already spent the money for the purpose of white washing, maintenance, and arranging some facilities like water cooler etc. All the ANMs who have received these grants reported that they are operating a joint Account with G.P. Functionaries. However 91 percent of these AMNs are maintaining registers in this regard. It is of course, to be mentioned that only 18 percent ANM have spent these grants for purchasing of drugs.

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Table S1: Sub Centres Coverage CHC/PHC/SC TITABAR FRU FRU KAMALABARI MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Average per Coverage of Sub-Centre Sub Centre PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL -KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI -ICHAPARI PHULONI BHOKOTI- DUWAR JENGRAIBA Population coverage 4,325 4,550 3,599 5,200 5,674 4,445 4,272 5,868 2,186 4,874 5,800 2,780 4,464.4 Number of villages covered by Sub Centre 5 4 4 6 6 5 5 15 5 7 12 9 7 Distance between PHC and SC (in kms) Farthest village to Sub Centre 5.0 5.0 4.0 4.0 4.0 3.0 5.0 5.0 2.0 3.0 5.0 7.0 4.3 Sub Centre to PHC 9.0 7.0 7.0 5.0 6.0 6.0 12.0 15.0 20.0 6.0 5.0 10.0 9.0 Sub Centre to CHC 9.0 16.0 18.0 8.0 8.0 30.0 30.0 15.0 23.0 30.0 20.0 32.0 19.9 Time Taken (In minutes) to travel in public transport / available mode from Farthest village to Sub Centre 45.0 85.0 75.0 45.0 85.0 75.0 85.0 110.0 60.0 85.0 110.0 60.0 76.7 Sub Centre to PHC 30.0 60.0 75.0 30.0 60.0 75.0 190.0 60.0 77.5 190.0 60.0 77.5 82.1 Sub Centre to CHC 45.0 82.5 110.0 45.0 82.5 110.0 150.0 75.0 120.0 150.0 75.0 120.0 97.1 No. of ASHAs working in the 4 5 4 6 6 5 6 10 2 7 9 3 Sub Centre 6

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Table S2: Sub Centres Infrastructure

Availability of Infrastructure in CHC/PHC/SC % of Sub Sub Centres (Yes:1; No: -) TITABAR FRU KAMALABARI Centre MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH having

respective

facility

BARI LAKHI KOTA PINDHA GURI PHULBARI MOHIMA BHAGYA GORAJAN BOSA BOJAL CHARAPAI KHOWA MOLA KARDAI JENGRAIBAI CHAPARI PHULONI BHOKOTI DUWAR Functioning in designated government 1 1 1 1 1 1 1 1 1 1 1 91.7 building IPHS Facility Survey Done Labour Room 1 1 16.7 Piped water supply Regular electricity supply 1 1 1 25.0 Telephone 1 1 16.7 Type of Sewerage System Soak Pit 1 1 16.7 Connected to any Sewerage Line Open Drain 1 1 1 1 1 1 1 1 1 1 83.3 Waste Material is Being Disposed Buried in Pit 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Collected by Agency Incernation Thrown in Open

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Table S3: Sub Centres with ANM staying Sub Centre quarter

CHC/PHC/SC % of Sub Centres Residential status of ANM TITABAR FRU KAMALABARI (Yes:1; No:0) MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH

CHAPARI CHARAPA -KHOWAI MOLA -PINDHA KARDAI -GURI PHULONI BHOKOTI -DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL -KOTA JENGRAIB AI- Sub Centre with ANM quarter - - - - 1 1 - 1 1 1 - 1 50.0 Sub Centre with ANM staying in ------1 - 1 - 1 50.0 SC's quarter Sub Centre with ANM staying 1 - - 1 - 1 ------33.3 within SC's village Sub Centre with ANM staying - 1 1 - 1 - 1 - 1 - 1 - 66.7 outside SC's village Reason for ANM not staying in SC quarter: Quality of quarter - - - - - 1 - - 1 - - - 66.7 Family related reasons ------1 - - - 33.3 Security reasons - - - - 1 1 ------66.7 Education and other facilities ------1 - - - 33.3 for children not available Water/ Power facility not - - - - 1 ------33.3 available Own residence is nearby ------123

Table S4: Sub Centres with Staff in Position

CHC / PHC / SC % of TITABAR FRU KAMALABARI Sub Centres MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH with Availability of Staff (Yes:1; No: -) specific staff

available

BOJAL -KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA JENGRAIBAI

Health worker male in position ------

Health worker female in position 1 1 1 1 - 1 - 1 - 1 - - 58.3

Additional ANM contractual - 1 1 1 1 1 1 - 1 1 1 - 75.0

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Table S5: Availability of Labour Room in Sub Centre Labour Room (Yes:1; No: -) CHC / PHC /SC % of Sub TITABAR FRU KAMALABARI Centres

MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH

CHAPARI -KOTA CHARAPA -KHOWAI MOLA -PINDHA KARDAI -GURI PHULONI BHOKOTI -DUWAR PHULBAR I MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL JENGRAIB AI- Availability of Labour Room ------1 - 1 1 - 1 33.3

Labour Room currently in use ------

Reasons for not using Labour Room ANM not staying ------

Poor condition ------1 - - 1 50.0

No power supply ------1 - 1 1 - 1 100.0

No electric supply ------1 - 1 1 - 1 100.0

Other ------

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Table S6A: Number of deliveries performed during 2007-08 CHC/PHC/SC

TITABAR FRU KAMALABARI Average MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH delivery Arrangement for Deloveries conducted (Yes:1; No: -) per Sub Centre

-KOTA CHARAPAI - KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL JENGRAIBAI

Total deliveries conducted ------

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TABLE S6B: SUBCETRES WITH ARRAGEMET FOR DELIVERIES

CHC/PHC/SC

TITABAR FRU KAMALABARI % of Arrangement for deliveries MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Sub (Yes:1; No: -) Centres

CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL -KOTA JENGRAIBAI Deliveries conducted at Sub Centre Itself if required referred to higher facility ------Deliveries not conducted at Sub Centre but referred to higher facility ------Referred to Private/NGO facility ------

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TABLE S7 A: SUB CETRES WITH AVAILABILITY OF EQUIPMETS

CHC/PHC/SC TITABAR FRU KAMALABARI % of Sub Centres Availability of the MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH with

equipments

equipment (Yes:1; No: -) available

CHARAP KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOT I-DUWAR PHULBAR I MOHIMA -BARI BHAGYA -LAKHI GORAJA N BOSA BOJAL -KOTA - AI JENGRAIB AI Sterliser - - 1 1 - 1 - 1 1 1 1 1 66.7 Haemoglobinometer - 1 - - 1 1 1 1 1 1 1 - 66.7

Bag & Mask ------1 - 1 - 16.7

Suction Machine - - 1 - - - - 1 1 - - - 25.0 Thermometer 1 1 1 1 1 - 1 1 1 1 1 1 91.7

BP Apparatus 1 1 1 1 1 1 1 1 1 1 1 1 100.0

Weighing Machine 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Height Measuring Scale 1 - - - - 1 - 1 1 - - 1 41.7 Reagent Strip for Urine Test - - 1 1 1 1 - 1 1 - 1 1 66.7 Cuscos Speculum - 1 - 1 1 1 1 1 1 1 1 - 75.0 Mucus Extractor 1 1 - 1 - 1 - 1 1 1 - - 58.3 Fetoscope 1 1 1 1 1 1 1 1 1 1 1 - 91.7

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Table S7 B: Percentage of SCs with functional equipments

CHC/PHC/SC TITABAR FRU KAMALABARI % of Sub MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Centres Functional equipments with (Yes:1; No: -) functional

equipment

-KOTA CHARAPAI - KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL JENGRAIBAI Sterliser - - 1 1 - 1 - 1 1 1 1 1 100.0 Haemoglobinometer - 1 - - 1 1 1 1 1 1 1 - 100.0 Bag & Mask ------1 - 1 - 100.0 Suction Machine - - 1 - - - - 1 1 - - - 100.0 Thermometer 1 1 1 1 1 - 1 1 1 1 1 1 100.0 BP Apparatus 1 1 1 1 1 1 1 1 - 1 1 1 91.7 Weighing Machine 1 1 1 1 1 1 1 1 - 1 1 1 91.7 Height Measuring Scale 1 - - - - 1 - 1 1 - - 1 100.0 Reagent Strips for Urine Test - - 1 1 1 1 - 1 1 - 1 1 100.0 Cuscos Speculum - 1 - 1 1 1 1 1 1 1 1 - 100.0 Mucus Extractor 1 1 - 1 - 1 - 1 1 1 - - 100.0 Fetoscope 1 1 1 1 1 1 1 1 1 1 1 - 100.0

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TABLE S8: STATUS OF AVAILABILITY OF DRUGS

CHC/PHC/SC % of Sub Centres TITABAR FRU KAMALABARI reporting Type of Drugs Available availability (Yes:1; No: -) MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH of drug on

date of

survey

BHAG I BOJA KOTA CHAR MOLA HA BHOK PHUL BARI MOHI MA -BARI - LAKH GORA BOSA L - KHO - PIND KARD -GURI - CHAP PHUL ONI OTI- DUW JENGR ARI AIBAI AR WA YA JAN - APAI AI Iron/ Folic Acid 1 - 1 - - - 1 1 1 - - 1 50.0 Disposable Delivery Kit - - 1 1 - 1 1 - 1 - 1 1 58.3 Oral Pills 1 1 1 - 1 1 1 1 1 1 1 1 91.7 Emergency Contraceptive - - - 1 ------8.3 Condoms 1 1 1 - - 1 1 1 1 - 1 1 75.0 IUD 1 - - 1 ------1 25.0 ORS 1 - 1 - 1 - 1 1 1 1 1 1 75.0 Tab. Flucanazole Vaginal ------1 8.3 Tab. Misoprostal ------Partograph ------Pregnancy Test Kit - - 1 1 1 1 - - - - 1 1 50.0 Syp Cotrimoxazole - 1 - - - - 1 - - - 1 1 33.3 Syp Paracetamol 1 - - - 1 - 1 - 1 - 1 1 50.0 Vi. A 1 1 1 - 1 1 1 1 1 1 1 - 83.3 Tab Ciprofloxacin 1 - 1 - - - 1 1 1 1 1 - 58.3 Disposable Gloves 1 - - - - - 1 1 1 1 1 - 50.0

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TABLE S9: STATUS OF SPECIFIC SKILLS AD PROCEDURES

CHC/PHC/SC % of Sub TITABAR FRU KAMALABARI Centres BORHOLA MOHIMABARI KARATIPAR JENGRAIMUKH reporting Type of Skills/ Procedure S/D availability (Yes: 1; No: -) of specific skills/ procedure BOSA BOJAL -KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI I -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN JENGRAIBA Register pregnancy within three month 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Carry out 3 ANC visits as per the RCH schedule (1st: 6th month, 2nd: 7th month, 3rd: 9th month) 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Carry out specific examinations like Blood Pressure, Hemoglobin, and Urine 1 1 1 1 - 1 - 1 1 - 1 1 75.0 Provision of TT, IFA etc. 1 1 1 1 - 1 1 1 - 1 1 1 83.3 Identification of High Risk Pregnancies - 1 1 - - - 1 1 - - 1 1 50.0 Is the ANM carrying out IUCD insertion/ removal 1 1 - 1 - 1 1 1 - - - 1 58.3 Is IUCD insertion being carried out using IUD A380 1 1 - 1 - 1 1 - - - - 1 50.0 Is the supply of IUD A380 regularly available 1 ------1 33.3 Has the ANM been trained on the insertion/ removal of IUD A380 1 1 1 1 1 1 1 - - - - 1 66.7 Is the ANM trained in syndromic treatment of RTI/ STI 1 1 - - - 1 - 1 1 - - 1 50.0 Immunization services 1 1 1 1 1 1 1 1 1 1 1 1 100.0

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Table S10: Service Outcome (Based on the data for last 3 months) CHC/PHC/SC

TITABAR FRU KAMALABARI Average Indicator MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH per Sub Centre

BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL -KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI JENGRAIBAI

Total ANC registered 22 32 24 35 20 15 8 37 11 38 32 59 28 Out of total ANC, number registered in 1st trimester 11 27 3 25 12 14 3 5 11 5 17 11 12 No. given 3 ANC visits as per the RCH schedule 6 15 3 10 10 5 6 37 11 15 - - 10 No. of High Risk Cases identified - 5 - - - - 12 14 - - 1 1 3

Deliveries conducted by ANM at Sub Centre - - - 4 ------* Pregnancies referred and attended by the next higher facility - 32 - 31 - - 10 14 4 27 25 - 12 No. of neonate infections identified and referred ------5 - - 1 - 1 No. of IUCD insertions in 2007-2008 10 4 - 21 - 12 5 5 - - - 2 8

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TABLE S11: STATUS OF RECORD MAITEACE

CHC/PHC/SC TITABAR FRU KAMALABARI % of SCs reporting Type of Records maintained MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH maintenance (Yes:1; No: -) of record

-KOTA CHARAP KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULON I BHOKOT I-DUWAR PHULBA RI MOHIMA -BARI BHAGYA -LAKHI GORAJA N BOSA BOJAL JENGRAIB AI AI - AI

Household Survey Register 1 1 1 1 - 1 1 1 1 1 1 1 91.7 Ante Natal Register 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Eligible Couple Register 1 1 1 1 - 1 1 1 1 1 1 1 91.7 Post Natal Care Register 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Family Planning Register 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Birth and Death Register 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Immunisation Register 1 1 1 1 1 1 1 1 1 1 1 1 100.0 Meeting Register 1 1 1 - 1 1 1 1 1 1 1 1 91.7 JSY Register 1 1 1 1 1 - 1 1 1 1 1 1 91.7 Untied Funds Register 1 1 - - 1 1 1 1 1 1 1 1 83.3

Cash Book 1 1 1 1 1 1 1 1 1 1 1 1 91.7

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TABLE S12 A: STATUS OF AWAREESS OF AM ABOUT JSY SCHEME

VALUE ANM's awareness about JSY

Aware about JSY Number of ANMs interviewed 12 Number of ANMs reporting awareness 12 Percent reporting awareness 100.0 Aware about average amounts to be given to beneficiaries for A. Institutional Delivery 100% B. Home Delivey - C. Transport Facility 50.0 ANM reporting increase in demand for Institutional delivery after implementation of JSY Scheme Number of ANMs interviewed 12 Number of ANMs reporting awareness 11 Percent reporting awareness 91.7

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TABLE S12 B: STATUS OF PROCEDURE UDER JSY SCHEME

ANM's awareness about JSY % of ANMs according to response Funds being paid to beneficiaries by Cash - Cheque 100.0 Vouchers - Average time taken after birth for JSY payment to beneficiary Less than 1 Week 41.7 1 : 2 Weeks 25.0 More than 2 Weeks 33.3 Transport for shifting of cases available from Sub Centre to PHC/ CHC 25.0 Register available for recording of JSY expenditure 33.3 Total no. of ANMs interviewed 12

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TABLE S13: STATUS OF PERFORMACE OF AM UDER JSY SCHEME

CHC/PHC/SC TITABAR FRU KAMALABARI Average Performance of ANM under JSY MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH per Sub Scheme Centre

-KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI -CHAPARI PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN BOSA BOJAL JENGRAIBAI Total cases of JSY registered in last 3 calendar months 11 47 24 35 21 29 13 154 11 38 32 15 36 Total number of JSY cases resulted in Institutional deliveries in last 3 months 10 13 2 12 8 17 10 14 4 27 25 15 13 Total cash disbursed in last 3 calendar months for JSY cases (Rs.) - 44,800 - - - - 1,000 - - - - - 3,817 Out of total amount disbursed, the amount disbursed on the following Home Deliveries (Rs.) ------Institutional Deliveries (Rs.) ------Transport Costs (Rs.) ------200 - - - - - 17 Amount given to ASHA (Rs.) ------

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TABLE S14: STATUS OF UTIED GRATS

CHC/PHC/SC

TITABAR FRU KAMALABARI % of Status of Untied Grants MOHIMABARI BORHOLA S/D KARATIPAR JENGRAIMUKH Sub (Yes:1; No: -) Centres

CHAPARI - BOSA BOJAL -KOTA CHARAPAI -KHOWA MOLA -PINDHA KARDAI -GURI I PHULONI BHOKOTI- DUWAR PHULBARI MOHIMA -BARI BHAGYA -LAKHI GORAJAN JENGRAIBA Sub Centre received Untied Grant 1 1 1 1 1 1 1 1 1 1 1 - 91.7 Sub Centre reported expenditure from Untied Grant 1 1 1 1 1 1 1 1 1 1 1 - 91 7 ANM having a joint account with the Sarpanch/ any other GP functionary 1 1 1 1 1 1 1 1 1 1 1 - 91.7 Sub Centre reporting maintenance of register to record the decisions taken to spend this amount 1 1 1 1 - 1 1 1 1 1 1 - 90.9 Sub Centre reporting written record of transactions being carried out on Untied funds 1 1 1 1 1 - 1 1 1 1 1 - 90.9 Sub Centre reporting that Sarpanch/ others ever reviewed the expenditure records 1 1 1 1 1 1 1 1 1 1 1 - 100.0 Sub Centre reporting expenditure from Untied Grant on the following: Spent on Purchase of Drugs - - - 1 - 1 ------18.2 Arranging Transport ------Paying of Power/ Telephone bills ------Arranging facilities like Water Cooler etc. for patients - - - 1 ------9.1 Other (like white wash, maintenance etc.) 1 1 1 1 1 1 1 1 - 1 1 - 90.9

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CHAPTER VI

HOUSEHOLD CHARACTERISTICS 6.1 Introduction: Household is the most important component for all demographic and socio economic (including health) surveys. From investigating the households the Survey not only assess the characteristics of the households and its population, it can assess the impact of the programmes on health and sanitation status of the people, people’s perspectives and other related issues. This Chapter provides a profile of the demographic, socioeconomic and hygienic characteristics of the households based on the selected households under the Survey on “Rapid Appraisal of the National Rural Health Mission (NRHM) implementations and describes key housing Characteristics of Jorhat district of Assam. Under the Sample Design of the Survey a total of 1200 households from 24 selected villages under 12 selected SubCentres of 4 PHCs under the jurisdiction of 2 respective CHCs are investigated for collection of relevant information. The collected information on household characteristics provides a context for understanding the demographic, socioeconomic, health and hygiene and other related aspects. The collected information are compiled and presented in the following tables.

6.2 Characteristics of the Respondents: Population characteristics like age, sex, year of schooling and marital status are some of the important characteristics, which have an important role in the study of family health and planning, mortality, fertility and nuptiality. TableH1 shows the distribution of respondents by broad age groups, sex, years of schooling and marital status. A total of 1200 respondents in 1200 households were interviewed. Among them about 26 percent are young of age less than 30 years, 55 percent are of age 3049 agegroup, 10 percent of age 5059 age group and other 9 percent are of age 60 years and more. The population of the surveyed households consist of 47 percent women against 53 males in the survey. The proportion of the male respondents is higher in the households. In regard to the years of schooling completed by the respondents, survey sees 21 percent respondents are illiterates. They did not attend any class of school. About 19 percent respondents completed one to five years of schooling, 22 percent completed 5 years to 9 years of schooling and 38 percent completed 10 years and more years of schooling. As a whole, it is observed that 79 percent respondents are more or less educated. So far the marital status of the respondents is concern, 6 percent were unmarried, and about 88 percent respondents were married and about 6 percent widowed persons.

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6.3 Household Characteristics: Information on socioeconomic and religious composition of the selected households are also collected and presented in TableH2. Among the total households about only 3 percent is Scheduled Caste, about 50 percent consists of Scheduled Tribes, about 29 percent have come from OBC and remaining 18 percent households is identified as others community. According to religious affiliation, about 94 percent of households are Hindus and remaining 6 percent are composed of Christian and Muslims. The survey finds about 40 percent households having BPL status, 6 percent selected households are living in pucca house, percentage of households having electricity connection is 24, about 56 percent have toilet facility, only a few, i.e about 4 percent households connected with piped water supply, another 17 percent households are using LPG/Biogas for cooking, 87 percent households are with own agricultural land and households having mobile phone and television are 24 and 20 percent respectively. It is found that the number of children born during last 5 years in the Survey area was 629 out of which 46 percent was belonging to Institutional Delivery. 6.4 Waste disposal, Wastewater and mosquito breeding ground and preferred medicine: The TableH3 deals with some interesting aspects relating to cleanliness, hygienic and treatment conditions of the households. It is reported that 61 percent households dispose their wastes by throwing in the open places, 32 percent have buried their wastes in a pit and remaining 7 percent have burnt the waste. Regarding stagnation of wastewater around the households, total 32 percent have this problem. Amongst the sufferers about 33 percent from SC villages and about 32 percent from nonSC villages. There, 89 percent selected villages as a whole describe instance of any mosquito breeding in their areas. In regard to preference to medicine and treatment, almost all the sample households prefer Allopathic medicine. Preference to Ayurvedic medicine is very less among the people of the villages in the survey area. Only about 6 percent in total villages prefer this medicine. The preference levels are more or less same in both SC and nonSC villages. Preference to Yoga and Naturopathy and Unani system of treatments is quite negligible. Of course, the existence of these systems and awareness about it among the people are very rare in the villages. However, people have faiths on

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Homeopathic medicine till now. About 13 percent households prefer to this system. However 20 percent household still believe on traditional healing 6.5 Availability of Health worker, Health and transport facilities: People who live in the remote villages are generally not aware about the health workers, health facilities and other related aspects. Due to their ignorance, they mostly could not avail required treatment even at the time of emergency. As a result, numbers people die without treatment. It has, therefore, been pertinent to know their levels of awareness about the abovementioned aspects. TableH4 states that 97 percent respondents of the selected households heard about ANM who are mostly appointed in SubCentres of the village to provide health services to the rural people. In the case of hearing about male health worker, about 8 percent responded affirmative among this. It is mandatory for the health workers particularly for lower level workers from local PHCs and ANM of the SubCentres to visit the villages at least once in a month. About 43 percent respondent admitted health worker’s visit in last one month. However, about 49 percent respondents of the selected households admitted their availability at the time of need. The availability of health facility at the time of need is not adequate in the villages. As per TableH4, only 3 percent of the respondents have agreed to availability of RMP health facility at the time of need, others denied it, another 2 percent agreed that Private Clinic or NGO are available, 38 percent respondents have stated SubCentres are the most needed health facility for them, about 60 percent, of course, have pointed towards PHC in this regard. Lastly, about 32 percent respondents have identified CHC as their help full health facility. Facilities, where serious patients are taken for treatment was also a vital question for the better health services to be perceived by the people of villages. Facilities may be Government or nonGovernment that does not matter. TableH4 states about 3 percent respondents take their serious patients to RMP/Private Clinic, only about 1 percent respondents take the patients to NGO Hospital/clinic because they could not afford to pay for health services there. In regard to the Govt. facilities, about 39 percent take the serious patients to the nearest PHC; about 60 percent take to CHC. However, about 62 percent prefer to take the serious patients to District or SubDivisional hospital. Another 2 percent take them to other facilities. Availability of transport for carrying serious patients from the village to any health facility is important. According to the TableH4, only one percent respondent use Bullock cart for this purpose, about 12 percent use public Bus, 94 percent use private vehicle, 13 percent use Ambulance and 17 percent use other modes of transport. On question it is reported that Ambulance is not readily available in their proximity. So, people of the area compelled to use Bus, Private vehicle or any other transport readily available at the time of need. It is, however, observed that there is no spectacular difference of opinion between the people of SC and nonSC villages.

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6.6 Knowledge about RHM, ASHA, VHD, VHSC and JSY: This section deals with the information whether the respondents of the selected households know about NRHM, ASHA and what are the activities of ASHA, Village Health and Nutrition Day (VHND), Village Health and Sanitation Committee (VHSC) and Janani Suraksha Yojana (JSY). Information received from the respondents are compiled and presented in TableH5. The Table reveals that about 82 percent respondents of the selected households have heard of NRHM. No difference is observed between SC and nonSC village people’s remarks. Again, 66 percent respondents came to know about NRHM from Accredited Social Health Activist (ASHA) appointed in the SC area. About 73 percent knew from Radio/Television, about 13 percent gathered the knowledge from News Papers, 7 percent heard from Panchayat, only 2 percent came to know it from the Community Members and finally about 8 percent knew it from other sources. The inter area variation in the opinion of the respondents is very small. ASHA is the newly introduced Accredited Social Health Activist Scheme. Under this scheme ASHA is to help and cooperate the ANM of SC in rendering primary health services in the rural areas. This section of the TableH5 provides information on whether the respondents have heard about ASHA and her activities in the village. Overall 99 percent respondents have heard about ASHA. As a whole only about 75 percent respondents know that ASHA carries a kit, 58 percent know that ASHA provides common medicine free of cost, 55 percent are aware of ASHA’s holding discussion about hand washing, 38 percent have information on ASHA’s holding discussion about construction of household toilets and 67 percent have agreed with ASHA’s holding discussion about safe drinking water. Information were also collected from the respondents of the selected households of the villages on their knowledge of Village Health and Nutrition Day (VHND) being organised at Anganwadi Centre or at any other place of the village and presence of Village Health and Sanitation Committee (VHSC) in the village. Overall 76 percent respondents who were interviewed for the survey admitted to have knowledge about VHND being organised in the village and about 22 percent have knowledge on presence of VHSC in the village. Regarding frequency of holding VHND less than 1 percent stated weekly, 71 percent stated monthly, 25 percent stated quarterly, about 3 percent stated for holding the day annually. This section discusses the Janani Suraksha Yojona (JSY) scheme, which is also newly introduced under the NRHM. The scheme has given emphasis mainly on Antenatal and Postnatal cares and Institutional delivery. TableH5 provides information on the knowledge of respondents about the JSY scheme. As per Table H5 about 94 percent respondents have been aware about the JSY scheme. Regarding sources from which the respondents have gathered knowledge, about 65 percent have heard it from Radio/Television, only one percent from Pamphlets, 39 percent from Hoardings hanging at SC/PHC, 66 percent from ASHA workers, 5 percent from Anganwadi Centre/ Worker, 33 percent from ANM, only 3 percent from doctor, 2 percent from Gram Panchayat, cent percent from NGO or Self Help Group (SHG) and 5 percent from other sources than mentioned above. Regarding presence of beneficiaries of JSY scheme in the households overall 38 percent households have admitted to have it. Here too, the inter area variation of JSY beneficiaries is very small.

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6.7 JSY beneficiaries by background characteristics: TableH6 Provides percent distribution of beneficiaries under JSY scheme by background characteristics like age, parity, social category, religion of the households, status of BPL and place of last delivery of their children. According to the TableH6 only 4 percent JSY beneficiaries are under the age of 20 years. The highest percentage (38%) of the JSY beneficiaries belongs to the age group of 2529 years and 28 percent belong to age group of 2024 years. From this age background it is observed that the JSY beneficiaries are quite young. Women are classified by Parity usually on the basis of the number of live birth given by the woman. A woman without any live birth is called a Zero Parity woman and woman with one live birth is called one parity woman and so on. The TableH6 shows no information for zero and oneparity women. It shows 62 percent beneficiaries have given 2 live births and 38 percent have given 3 or more live births. The JSY beneficiaries are composed of 4 percent of SC community, 54 percent of ST community, about 24 percent of OBC and 18 percent of other communities. Hence, ST population dominates the beneficiaries. As far religious affiliation is concern 96 percent are belonging to Hindu religion. Table–H6 has no information on Standard of Living Index (SLI) available for analysis. However, 42 percent beneficiaries are belonging to Below Poverty Line (BPL). Regarding place of last delivery (preceding the present one) about 43 percent beneficiaries delivered their children at home and about 57 percent gave births of their children at health institutions. 6.8 Timing and place of registration for JSY Scheme: Table H7 shows proportion of JSY beneficiaries who heard about JSY scheme before or during pregnancy, proportion that know the stage of pregnancy when beneficiary should register under JSY scheme, proportion who know the stage of pregnancy when beneficiary got registered for JSY scheme. It also names the officials who registered the beneficiary

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for JSY Scheme and place where registration takes place. As per TableH7, 26 percent beneficiaries heard about JSY scheme before being pregnant and 74 percent heard during the pregnancy. There are different stages of pregnancy for its registration under JSY scheme. In first month of pregnancy only 3 percent beneficiaries were registered under JSY scheme, 27 percent registered in 2nd month, 46 percent did it in 3rd. month, 4 percent registered in 4th Month and 21 percent registered in 5th or more months. Generally, medical and paramedical personnel register the beneficiary for JSY scheme. TableH7 states that 7 percent beneficiaries have been registered by doctors, 4 percent by LHV and the highest 74 percent by ANM / FHW. However, 14 percent have been registered by ASHA. In case of knowledge regarding the place where the beneficiary was registered for JSY scheme about 4 percent indicate District or SubDistrict hospital, about 9 percent indicate Community Health Centres (CHC), 22 percent register at PHCs, majority 65 percent beneficiaries were registered at SubCentres, smallest portion of 1 percent were registered at the Anganwadi Centres and 1 percent at home. 6.9 JSY Card and role of ASHA: After having registration under JSY scheme beneficiary gets a card called JSY card. TableH8 describes whether the beneficiary got JSY card, what roles were played by ASHA in getting JSY card and what difficulties were faced by the beneficiaries in getting the JSY card. As per information presented in the TableH8, out of 431 JSY beneficiaries 99 percent had got JSY cards. Seventy percent beneficiaries have been helped by ASHA in getting JSY cards. Ninety Eight percent beneficiaries have reported that they had not faced any difficulty in procuring the JSY cards. However those who have faced difficulty (2%) among them 25 percent had faced the problem due to nonavailability of JSY Cards. 6.10 Role of ASHA during pregnancy of the beneficiaries: TableH9 provides information on whether ASHA worker provided (i) any specific help to beneficiary in last pregnancy, (ii) advices about Diet, (iii) warning against danger signs, (iv) advices about delivery

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care, (v) information about utility of breastfeeding, (vi) advices for new born care and (vii) information on importance of accepting family planning. It also provides ASHA’s role in giving information on (i) date and place of next checkup (ii) date of expected delivery, (iii) place of delivery and (iv) place of referral, if complications arise. As per TableH9, about 69 percent beneficiary received specific help from ASHA in last pregnancy. Sixty percent received advices about diet to be taken during the time of pregnancy, 23 percent were cautioned against danger signs, 67 percent got advices about delivery care, 42 percent heard information on utility of breastfeeding, 39 percent listened about new born care and 32 percent got information the importance of family planning. Observed levels of services provided by the ASHA are very satisfactory. Seventy four percent of the villages of the study area have appointed ASHA. Regarding information given to the beneficiaries by ASHA about 84 percent beneficiaries obtained information from ASHA on date and 36 percent place of next check up, about 63 percent received information on date of expected delivery and 41 percent received information on place of delivery. The numbers of beneficiary received information from ASHA on place of referral, if complications arise, is insignificant. Hundred percent beneficiaries did not find information in this regard. 6.11 Place of delivery and reason for opting institutional delivery: The Maternal Mortality Rate (MMR) of India is at present 104 per 100000 births. The rate is very high in comparison to the rates of developed countries. Some of the causes of maternal mortality are identified as diseases connected with pregnancy, labour and the puerperium or lying in period immediately before and after delivery. To prevent these fatal causes of maternal death the Government of India has emphasised deliveries of all births in any recognised health Institutions. Through the newly introduced JSY scheme under the NRHM lucrative incentives are extended to mothers who opt for Institutional deliveries. To know the improvement of the situation information were collected on place of delivery and reason for opting institutional delivery. TableH10 presents the percentage of respondents by place of birth and option for Institutional Delivery in general and under JSY scheme in particular. As per information, about 15 percent pregnant mothers delivered their children at District hospital; about 20 percent in CHC, 24 percent in PHC, only one percent in private hospital and 41 percent gave their births of children at home. It is interesting to observe that the numbers of

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home deliveries are decreasing and on the other hand the numbers of institutional deliveries are increasing over time. Regarding reasons for opting institutional deliveries 47 percent mothers opted due to money available under JSY scheme, again, 61 percent of the total beneficiaries preferred to institutional deliveries for better access to it, 78 percent opted for better care for mother and new born child in the health institutions, 1 percent preferred because service is available in the area, 56 percent undertook it as they are provided support by ASHA, another 2 percent opted for due to availability of transport assistance given to them, about 3 percent due to previous child was born in an institution and again one 1 percent opted institutional deliveries other reasons best known to them. Here, it is mentioned that the respondents were given multiple choice for answering the questions asked them on reasons for opting institutional deliveries. It is also observed that highly preferred reasons “better care for mother and new born child” which is most important aspect to prevent MMR. Almost 78 percent respondents preferred to this reason. Next is “better access to institutional delivery” which is preferred by 61 percent respondents and third preference is given to support provided by ASHA (56%). However, availability of money under JSY scheme” preferred by about 47 percent beneficiaries. This reveals that money is not only the reason for opting institutional deliveries.

6.12 Transport of the beneficiaries to reach the health institution: Some questions were asked to the respondents whether they received referral slip from ASHA to help access delivery services and faced any transport problems to reach the health institutions. The information obtained is presented in the TableH11. It is reported by 17 percent beneficiaries that they have received referral slip from ASHA or any health personnel, 27 percent reported to have faced difficulties in reaching health institution, even; sometimes they reach late at in night which was reported by 18 percent of beneficiaries. Money is the main way to get transport to reach health institutions from the places situated at far from the health institutions. About 21 percent beneficiaries disclosed insufficient money is their problem to reach the health institutions. However, for about 92 percent beneficiaries the necessary transport was not immediately available in their locality. Absence of male members in the households was a problem for 2 percent beneficiaries only. Nonavailability of ASHA is not a problem for the beneficiaries. It is generally observed if the health facilities are available within the proximity of the residents of the villages better health services are

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evident. TableH11 shows about 14 kilometres are the average distance from the residences to the health centres. Private vehicle is the mode of transport, which is used by about 74 percent beneficiaries. Government Ambulance is the next mostly used transport used by 16 percent beneficiaries and about 10 percent used other modes of transport. Persons working in different health institutions and available in the locality generally arrange transport for the patients. ASHA arranged transport for 20 percent beneficiaries and ANM arranged for about 16 percent beneficiaries. It is reported by the 79 percent beneficiaries that they had been able to pay for the transport services. Those who paid money for transport the average amount spent were Rs. 489/ per beneficiary. However, each beneficiary as transport assistance under JSY scheme has received average amount of Rs. 42/. In case of accompanying beneficiary to the health institutions, 44 percent of the beneficiaries reported to have accompanied by ASHA and 54 percent of the beneficiaries stated that relatives are the most helpful in this regard. Other persons helped 2 percent beneficiaries only. 6.13 Waiting time, type of delivery, amount spent and satisfaction level: TableH12 presents average waiting time per beneficiary in the health facility for getting service, type of delivery like normal or forced delivery, amount spent at the health facility, and levels of satisfaction regarding services available in the health facilities. About 93 percent have had normal deliveries and other 7 percent deliveries were occurred by caesarean operation. The beneficiaries had to spend average 2 days at the health facility for each delivery of birth. When money for beneficiary under JSY scheme is inadequate or not available they have to spend some cost from their own pockets. Information says that about 31 percent beneficiaries paid at the health centre and each beneficiary for a single delivery paid average Rs. 874/. Regarding service satisfaction at the health facility perceived by the beneficiaries, about 56 percent of them satisfied with service at the health facility. Again, 42 percent somewhat satisfied and 2

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percent did not satisfy. Regarding reasons for nonsatisfaction (i) Staff was rudethis was stated by 60 percent beneficiaries, (ii) facility was not clean stated by 20 percent of the beneficiaries and (iii) other reasons – mentioned by the 20 percent beneficiaries. 6.14 Reasons for opting home delivery: In spite of many incentives including cash incentive provided to beneficiaries under JSY scheme Home Delivery occurred in many places even today. Respondents of the households were asked about the reasons behind opting home delivery, in spite of cash incentive being available under JSY. TableH13 reveals 18 percent of them admitted that home delivery is more convenient. About 6 percent of them stated fear of stitches or caesarean delivery. Hundred percent respondents did not complain against each of indifferent behaviour of medical or paramedical staff and cultural and social reasons. According to the 85 percent respondents transport was not being available and 21 percent unable to afford the cost and other related aspects of the institutional deliveries. However, 7 percent respondents stated other reasons than those mentioned above. 6.15 Cash incentives received by the beneficiaries: Table H14 presents percentage distribution of beneficiaries who received cash incentive under JSY scheme. There are 431 beneficiaries in total under JSY scheme in the survey area. Out of this about 52 percent received cash incentive. Average Rs.1356/is received by each beneficiary. About 98 percent beneficiary has received the incentive in a one instalment where as rest 2 percent received in 23 instalments. The payment of cash incentive was made at various stages of pregnancy of a woman who is registered under JSY scheme. No beneficiaries received the cash at the time of registration, about one percent received much before delivery, 1 percent within a week before the expected date of delivery (EDD), About 9 percent beneficiary received the cash incentive immediately after the delivery, Majority 61 percent received within a week of delivery, 23 percent received much later of delivery, 6 percent received it at some unassigned times and

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about 1 percent beneficiary did not know but their husbands know the exact time. However, no beneficiary is left to receive the cash incentive after registration. Another matter of interest is who delivered the cash incentive to the beneficiaries. Replies are given in a tabular form in TableH14. It shows doctors delivered to about 59 percent and ANM/ FHW delivered to 27 percent beneficiaries. ASHA worker delivered to only 5 percent and other health personnel delivered to 9 percent beneficiaries. Regarding place where the cash incentive received by the beneficiary about 17 percent of them received it at District/SubDistrict hospital, about 37 percent received at CHC, 42 percent received at PHC, 2 percent of them received at SUBCentres and another 2 percent received it at other places. There is none of the beneficiaries who received cash incentive at home. Generally, any matter relating to money may have some problems in disbursement and receipt. In this case money is disbursed free among the women who registered under JSY scheme. Different persons at different places make the disbursement. So, there is very likely in misuse of money. To unearth these doubt beneficiaries were asked about the difficulties faced by them in getting money. As per TableH14 38 percent beneficiaries faced difficulties and 62 percent did not. About 11 percent admitted that they were asked to pay the bribe, 81 percent face difficulties because they were paid by cheque/ draft and 8 percent face other difficulties. 6.16 Utilization of Government health facility: Information is also collected on utilization of government health facility in last 6 months preceding the survey. TableH15 presents the responses of the respondents of the selected households. Overall, 52 percent households availed health services in government health facilities in last 6 months preceding the survey. In the households located in SubCentre HQ village the percentage is about 54 and in the non SubCentre village about 50 percent households availed the health services in govt. health facility.

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6.17 Respondents availed services in government health facility: TableH16 presents the background characteristics of the respondents who have availed the government services in government health facility in last 6 months preceding the survey. Characteristics include age, sex, years of schooling completed, social category and religion of the households, status of poverty line and standard of living. The survey reveals that the highest percentage (49%) of the respondents belonging to age group 2039 years have availed the services in Govt. health facility during last six months and the percentage of female (52%) is found somewhat higher then the male counterparts (48%) in this regards. In case of literacy is concern the literates are found more advance to avail the services in Govt. health facility than the illiterate counterparts. It is to be noted that the percentage of literate persons who avail Govt. facility is increasing with the increasing of the literacy level. Regarding marital status, 24 percent respondents are unmarried, 69 percent are married and 7 percent are widowed who availed Govt. health facility during last six months. Different communities of population constitute the respondents. These are Scheduled Castes, Scheduled Tribes, Other Backward Classes and Other Communities. Schedule castes share about only 4 percent, Scheduled Tribes shared the highest with 47 percent; OBC share 29 percent and other communities share 20 percent. However, respondents are mostly Hindus. They constitute about 95 percent Hindus,1 percent Muslim and 4 percent Christians. Majority of respondents are above poverty line. Only about 38 percent respondents are below poverty line. 6.18 Type, purpose and satisfaction of visiting health facility: TableH17 provides percentage of households by types of health facility visited by members of the households, purpose of visit to health facility, behaviour of the staff at health facility, listening to their complains by doctor or staff, treatment of women patient in privacy, getting medicine regularly from health facility by patients with chronic disease, patient’s satisfaction with overall services and staff of Govt. health facility

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and also patient’s satisfaction with the behaviour of staff at Govt. health facility. It is observed that about 20 percent households availed health services from District or SubDistrict hospital, about 21 percent from CHC, more than 44 percent from PHC, about 14 percent from SubCentre and only less than 1 percent availed health services from AYUSH. Members of the selected households visited health facilities for cares and treatments of various diseases. In TableH17, care wise percentage of respondents is presented. As per Table about 25 percent respondents stated to have the health facility for treatment of minor ailment, about 2 percent visited for ANC care, about 17 percent visited for child care, another 20 percent visited for immunization and about 56 percent visited for other than above mentioned purposes. Good behaviour of the staff of the health facility is most important for creating a congenial relationship between health staff and patient. This relationship helps in providing the services to the patient by the health staff and receiving the services from the health staff by the patients. It is, therefore, pertinent to divulge the levels of behaviour of the health staff towards the patients. Here, about 53 percent visitors of health facility claim that the behaviour of the health staff was courteous. About 47 percent respondents refer casual or indifferent behaviour of the staff of health facility. Only 1 percent respondents claim insulting or derogatory behaviour of the health staff. Though more than 53 percent of the total respondents claimed the behaviour at the health centres is courteous the issue may be noted for further improvement of Staff – patient relationship. About 56 percent respondents mentioned staff’s positive response to their complaints and 2 percent respondents expressed of not listening to their complaints. Treatment of women, particularly for some diseases, in privacy is compulsory. The survey related to health services has responsibility to examine the existence of this facility in the health centre. Information collected in the survey states about 56 percent respondent’s affirmative response. About 26 percent respondents’ response was negative.

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Rest 18 percent did not know about the arrangement of treatment of women in privacy. In regard to the question on getting medicine from health facility for chronic diseases 29 percent patients said “yes”, 25 percents said “no” and 46 percents said, “do not know” to the question. Against the question whether the patients or guardians know about private practice of the doctors during and after the duty only about 7 percent respondents admitted doctor’s private practice, 27 percent of them did not admit and majority (65%) of them did not know about it. Patient’s satisfaction with the overall services and with behaviour of the staff of the health centres is also assessed. In this regard 34 percent satisfied with the services and almost all are satisfied with the behaviour of the medical staff. Fifty nine percent expressed somewhat satisfaction and 8 percent did not satisfy with the services. 6.19 User fees and extra charges: TableH18 presents information whether the users of the health services in government health facility were charged user fees and extra charges on 620 users of health services in last 6 months preceding the survey. Forty one percent users admitted that they were charged; out of which 88 percent respondents said the charge was for registration, 18 percent said it was for Xray, 8 percent informed it was for doing ultrasound, another 20 percent reported it was for doing laboratory test and only 5 percent said it was for some unknown reasons. In regard to issue of receipt for charges about 79 percent admitted to have received receipts. On question of charge of extra money in availing health services in the Govt. health facilities 14 percent replied affirmative, 76 percent replied negative and about 10 percent reported that they did not know about it. 6.20 Services for the BPL patients: Patients under Below Poverty Line (BPL) are given some more incentives under NRHM with a view to bringing them to the primary health services. It is generally observed that due to some mismanagement or

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misunderstandings they deprived from getting incentives. To focus whether such cases happened in the survey area some information were collected from some BPL patients. TableH19 provides the information on provision of incentives to only 88 BPL patients who were interviewed under the present survey. It was admitted that only 6 percent of BPL patients were provided free or subsidised services in the Govt, health centres and 66 percent denied to have got such advantage while remaining 28 percent did not know anything about it. In case of problems faced by the BPL patients in paper works for free or subsidized services, 32 percent of BPL patients faced the problems, 34 percent did not face any problem and rest 34 percent did not know about it, however, only 2 percent BPL patients admitted that the Rogi Kalyan Samity (RKS) facilitated the paper works for BPL patients in obtaining free or subsidized services. 6.21 Outbreak of selected diseases: TableH20 provides percentage of respondents who stated about outbreak of selected diseases in their area in the last 6 months preceding this Survey. Particular diseases mentioned here are Malaria, Measles, and Gastroenteritis, which appeared in the last 6 months preceding the survey. Malaria appeared in the area in last 6 months was informed by 66 percent respondents, but about 27 percent did not agree with this statement, rest about 7 percent expressed their ignorance against appearance of malaria in last 6 months. Regarding appearance of measles 75 percent admitted it, about only 18 percent of them did not agree and rest 7 percent did not know about its appearance. As Gastroenteritis is common among the people nowadays, 64 percent respondents admitted its appearance and 21 percent did not admit it. In this case also about 16 percent respondents did not know anything about its appearance. Appearance of Jaundice in last 6 months in the area is higher than that of other diseases mentioned above which is supported by 84 percent of the respondents. Here, about 11 percent did not support and 5

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percent did not know its appearance. However, people of the area suffered from some other diseases in the 6 months preceding the survey where 45 percent respondents admitted its appearance. 6.22 Action taken against some diseases: “Prevention is better than cure” is a popular saying among people regarding health care. Some diseases can be prevented from appearance if some effective measures are taken at appropriate time. Regular hand washing before having food, use of safe food and water, use of covered container and proper disposal of garbage are some of the important steps for prevention of Diarrhoea. Information has collected on these measures and it is estimated that 43 percent of the respondents know hand washing is a preventive measure while 70 percent know use of safe food and water is a preventive measure to prevent Diarrhoea. However, 35 percent admitted use of covered container is also a measure for preventing diarrhoea whereas 5 percent agreed proper disposal of garbage is another preventive measure for the same. When the respondents were asked about the action to be taken against high fever, only 9 percent told about blood testing for malaria. In connection with the actions to be taken for persistent cough, 23 percent have mentioned for home remedies and 97 percent are in favour of taking the patient to nearest Govt. Health facility. When the respondents were asked about the action to be taken against loose motion, 97 percent told that the patient should be brought to the nearest Govt. health facility. However, 24 percent respondents are in favour of home remedies against persistent cough and breathing problem. Of course, most of the respondents (97%) have suggested bringing such type of patient to Govt. health facility in this regard.

6.23 Awareness about spacing methods and gap between births: The present survey also included some inquiries regarding awareness among selected respondents about some spacing methods of family planning. Among the respondents about 68 percent had admitted having awareness about family planning methods. Regarding ideal gap required between 1st and 2nd child less than 1 percent preferred 1 year gap, 24 percent preferred 2 years gap and majority of about 76 percent preferred 3 or more years. In regard to maintenance of gaps between two births respondents informed about use of some family planning methods. About 16 percent preferred IUD for spacing, 62 percent preferred use of Oral Pills, 30 percent preferred Nirodh / Condom, 17 percent preferred any other method and about 12 percent did not know any method.

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6.24 Awareness on AIDS and VCTC: Acquired Immune Deficiency Syndrome (AIDS) has been a fatal disease nowadays. It has found in almost all parts of the world. This illness is caused by the HIV virus, which weakens the immune system and leads to death through secondary infections such as tuberculosis or pneumonia. The virus is generally transmitted through sexual contact, through contact with contaminated needles or blood, or from an HIV infected mother to her child during pregnancy, during delivery or through breastfeeding. HIV and AIDS prevalence in India have been on the rise and now India has reached at the second position among the HIV infected countries. The government of India established a National AIDS Control Organization (NACO) under the Ministry of Health and Family Welfare in 1989 to deal with the epidemic. Since then, comprehensive educational and awareness programmes have been initiated to increase prevention and control of HIV/AIDS in India. In the present survey some questions were asked the respondents of the selected households to explore the levels of awareness among the people about modes of getting AIDS, Sources of Information and Awareness about AIDS and about Voluntary Counselling and Testing Centre (VCTC). TableH23 shows the percentage of respondents who have heard about AIDS/HIV. Seventy four percent of respondents heard about it and 26 percent of them never heard about AIDS/HIV. Regarding modes of HIV/AIDS, 74 percent of respondents have knowledge about HIV infection through sexual contact. Through blood transfusion from infected person HIV virus may be transmitted to blood receiving person. This knowledge is acquired by almost 67 percent of respondents. About 70 percent of respondents know that HIV may spread through sharing same needles or syringes. HIV virus may also spread from mother to her child if mother is infected when she is pregnant. About 23 percent of respondents are aware of this mode. Regarding other modes of HIV/AIDS about 1 percent have idea

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Shaking hands, almost, less than 1 percent heard about Insect bites, about 1 percent know about kissing and almost 5 percent know some other modes. People have perceived idea about AIDS and its modes through which HIV is transmitted from one to other. The respondents have perceived the knowledge of AIDS or people in general from some identified sources. Radio/Television is the most important and effected sources nowadays. Expectedly about 73 percent from Radio and about 41 percent have perceived knowledge from Television. However, 13 percent of people has gathered knowledge from health workers, 59 percent from posters, 9 percent from news papers and other 6 percent from unassigned sources. With a view to prevent HIV/AIDS infection to other people some Voluntary Counselling and Testing Centres (VCTC) have come forward to test HIV infection and provide counselling to the people. The survey wanted to know whether people are aware of the counselling centres. TableH23 says 1 percent of respondents have knowledge about this counselling centres. However, the level of knowledge is too low, which needs higher propaganda for improving the level. It is observed that the counselling centres are located in the public health centres from District hospital to PHC respectively. As such, most of the people of the area should know about these centres largely. Out of the 1 percent respondents who know about the existence of VCTC, 14 percent of them know that the VCTC is located at PHC, 43 percent know it is in District hospital, 14 percent in Sub District Hospital rest 29 percent know that it is located at other places. Finally it is observed that knowledge about HIV/AIDS, modes of transmission, Sources of knowledge and awareness about counselling centres located at some important Govt. health centres is not satisfactorily perceived by the people. Govt. or NGO’s attentions are necessary to gear up the awareness in this respect.

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Table H1. Characteristics of the respondents Characteristics of the repondents Percent Age < 30 years 25.6 3039 years 31.3 4049 years 23.6 5059 years 10.3 60 years or more 9.3 < 30 years 307 3039 years 376 4049 years 283 5059 years 123 60 years or more 111 Sex Male 53.0 Female 47.0 Male 636 Female 564 Years of Schooling IIiterate 21.2 15 Years 18.6 59 years 22.3 10 years of more 37.9 IIiterate 254 15 Years 223 59 years 268 10 years of more 455 Marital status Unamrrie 6.3 Currently Married 87.8 Divorced/Separated Widowed 5.9 Unamrried 76 Currently Married 1,053 Divorced/Separated Widowed 71 Total number of respondents 1,200

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Table H2. Characteristics of the household Characteristics of the houshold Percent Social category Scheduled caste 3.2 Scheduled tribe 50.3 OBC 28.5 Others 18.0 Scheduled caste 38 Scheduled tribe 604 OBC 342 Others 216 Religion Hindu 93.8 Muslim 0.7 Christian 5.6 Sikhs Other Hindu 1,125 Muslim 8 Christian 67 Sikhs Other Households having BPL status Yes 39.9 No 60.1 Yes 479 No 721 Household living in pucca house Yes 5.8 No 94.1 No 0.1 Yes 70 No 1,129 No 1 Households with electricity Yes 23.5 No 76.5 Yes 282 No 918 Households with toilet facility Yes 56.1 No 43.9 Yes 673 No 527 Contd…

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Table H2. Characteristics of the household Characteristics of the houshold Percent Households with piped water supply Yes 3.5 No 96.5 Yes 42 No 1,158 Households using LPG/Biogas for cooking Yes 17.2 No 82.8 Yes 206 No 994 Household with own agricultural land Yes 86.6 No 13.4 Yes 1,039 No 161 Housholds have a mobile phone Yes 24.2 No 75.8 Yes 290 No 910 Households own a colour/B&W television Yes 19.7 No 80.3 Yes 236 No 964 Households with low standard of living index Yes 66.0 No 34.0 Yes 792 No 408 Total number of respondents 1200 umber of living children born in last five years:Total Total 629 Institutional delivery:Total Total 287 % of children born in Health Institutions during last 5 years 46

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Table H3: Percent distribution of housholds by their waste disposal, stagnation of waste water and mosquito breeding around the house and system of medicine preferred by them Households Waste disposal, stagnation of water located in Sub Households and mosquito breeding and system of All Centre HQ located in medicine preferred Village other village Method of waste disposal by the household Thrown in the open 63.2 59.7 61.4 Buried in a pit 31.0 32.0 31.5 Burnt 5.8 8.3 7.1 Other Thrown in the open 379 358 737 Buried in a pit 186 192 378 Burnt 35 50 85 Other Stagnation of waste water around the houshold Yes 32.7 31.3 32.0 No 67.3 68.7 68.0 Yes 196 188 384 No 404 412 816 Instance of any mosquito breeding Yes 92.3 84.6 88.5 No 7.7 15.4 11.5 Yes 181 159 340 No 15 29 44 Syestem of medicine preferred: Allopathic Yes 99.7 99.7 99.7 No 0.3 0.3 0.3 Yes 598 598 1,196 No 2 2 4 Ayurveda Yes 5.7 6.5 6.1 No 94.3 93.5 93.9 Yes 34 39 73 No 566 561 1,127 Contd…

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Table H3: Percent distribution of housholds by their waste disposal, stagnation of waste water and mosquito breeding around the house and system of medicine preferred by them Households Waste disposal, stagnation of water located in Sub Households and mosquito breeding and system of All Centre HQ located in other medicine preferred Village village Yoga and aturopathy Yes 0.2 0.1 No 99.8 100.0 99.9 Yes 1 1 No 599 600 1,199 Unani Yes No 100.0 100.0 100.0 Yes No 600 600 1,200 Siddha Yes 0.2 0.1 No 99.8 100.0 99.9 Yes 1 1 No 599 600 1,199 Homeopathy Yes 13.3 12.3 12.8 No 86.7 87.7 87.2 Yes 80 74 154 No 520 526 1,046 Traditional healing Yes 21.7 19.0 20.3 No 78.3 81.0 79.7 Yes 130 114 244 No 470 486 956 Any other Yes 0.3 0.2 No 99.7 100.0 99.8 Yes 2 2 No 598 600 1,198 one Yes 0.2 0.1 No 99.8 100.0 99.9 Yes 1 1 No 599 600 1,199 Total umber of Households 600 600 1,200

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Table H 4. Percent distribution of household respondents by their information about availability of health worker, health facilities and transport used to take serious patients

Households Information about health workers located in Sub Households and health facilities Centre HQ located in Village other village All Heard about AM Yes 97.2 96.3 96.8 No 2.8 3.7 3.3 Yes 583 578 1,161 No 17 22 39 Heard about male health worker Yes 7.3 8.0 7.7 No 92.7 92.0 92.3 Yes 44 48 92 No 556 552 1,108 Visited by a Health Worker in last one month Yes 44.5 40.8 42.7 No 55.5 59.2 57.3 Yes 267 245 512 No 333 355 688 Health worker available at the time of need Yes 51.5 45.5 48.5 No 48.5 54.5 51.5 Yes 309 273 582 No 291 327 618 Available health facility in need: RMP Yes 4.3 1.5 2.9 No 95.7 98.5 97.1 Yes 26 9 35 No 574 591 1,165 Private clinic/GO Yes 3.3 1.0 2.2 No 96.7 99.0 97.8 Yes 20 6 26 No 580 594 1,174 Sub Centre Yes 39.2 37.5 38.3 No 60.8 62.5 61.7 Yes 235 225 460 No 365 375 740 Contd…

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Table H 4. Percent distribution of household respondents by their information about availability of health worker, health facilities and transport used to take serious patients

Households Information about health workers located in Sub Households and health facilities Centre HQ located in Village other village All PHC Yes 58.0 62.5 60.3 No 42.0 37.5 39.8 Yes 348 375 723 No 252 225 477 CHC Yes 31.5 31.5 31.5 No 68.5 68.5 68.5 Yes 189 189 378 No 411 411 822 Other Yes 7.7 3.8 5.8 No 92.3 96.2 94.3 Yes 46 23 69 No 554 577 1,131 Facilities where serious patients taken: RMP/Private clinic Yes 3.8 2.0 2.9 No 96.2 98.0 97.1 Yes 23 12 35 No 577 588 1,165 GO hospital/clinic Yes 0.5 0.3 No 99.5 100.0 99.8 Yes 3 3 No 597 600 1,197 PHC Yes 39.2 39.0 39.1 No 60.8 61.0 60.9 Yes 235 234 469 No 365 366 731 CHC Yes 55.8 63.7 59.8 No 44.2 36.3 40.3 Yes 335 382 717 No 265 218 483

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Table H 4. Percent distribution of household respondents by their information about availability of health worker, health facilities and transport used to take serious patients

Households Information about health workers located in Sub Households and health facilities Centre HQ located in Village other village All District/ Sub Divisional hospital Yes 62.2 61.5 61.8 No 37.8 38.5 38.2 Yes 373 369 742 No 227 231 458 Other Yes 2.0 1.0 1.5 No 98.0 99.0 98.5 Yes 12 6 18 No 588 594 1,182 Mode of transport for serious patient: Bullock cart Yes 0.3 1.8 1.1 No 99.7 98.2 98.9 Yes 2 11 13 No 598 589 1,187 Bus Yes 12.2 12.7 12.4 No 87.8 87.3 87.6 Yes 73 76 149 No 527 524 1,051 Private vehicle Yes 94.3 93.2 93.8 No 5.7 6.8 6.3 Yes 566 559 1,125 No 34 41 75 Ambulance Yes 11.2 13.8 12.5 No 88.8 86.2 87.5 Yes 67 83 150 No 533 517 1,050 Other Yes 16.0 18.5 17.3 No 84.0 81.5 82.8 Yes 96 111 207 No 504 489 993 Total number of household respondents 600 600 1,200

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TableH5. Percent distribution of household respondents by their knowledge about NRHM,ASHA and her activities, VHND, VHSC and JSY

NRHM, ASHA and JSY Households located in Sub Households Centre HQ located in other Village village All Have heard of RHM Yes 81.8 82.0 81.9 No 18.2 18.0 18.1 Yes 491 492 983 No 109 108 217 Source of information about RHM: ASHA Yes 64.4 67.5 65.9 No 35.6 32.5 34.1 Yes 316 332 648 No 175 160 335 Radio/television Yes 72.1 73.8 72.9 No 27.9 26.2 27.1 Yes 354 363 717 No 137 129 266 ewspaper Yes 14.3 11.2 12.7 No 85.7 88.8 87.3 Yes 70 55 125 No 421 437 858 Panchayat Yes 6.3 6.7 6.5 No 93.7 93.3 93.5 Yes 31 33 64 No 460 459 919 Community member Yes 1.4 2.0 1.7 No 98.6 98.0 98.3 Yes 7 10 17 No 484 482 966 Other Yes 7.9 7.9 7.9 No 92.1 92.1 92.1 Yes 39 39 78 No 452 453 905 Contd…

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TableH5. Percent distribution of household respondents by their knowledge about NRHM,ASHA and her activities, VHND, VHSC and JSY

NRHM, ASHA and JSY Households located in Sub Households Centre HQ located in other Village village All umber of respondents heard about ASHA Percent 99.2 99.7 99.4 No 0.8 0.3 0.6 Number 595 598 1,193 No 5 2 7 ASHA carries a kit Yes 75.8 73.4 74.6 No 24.2 26.6 25.4 Yes 451 439 890 No 144 159 303 ASHA provides common medicine free of cost Yes 56.0 59.7 57.8 No 44.0 40.3 42.2 Yes 333 357 690 No 262 241 503 ASHA held discussion about: Hand washing Yes 56.3 53.3 54.8 No 43.7 46.7 45.2 Yes 335 319 654 No 260 279 539 ASHA held discussion about: Construction of household toilets Yes 39.5 37.0 38.2 No 60.5 63.0 61.8 Yes 235 221 456 No 360 377 737 ASHA held discussion about: Safe drinking water Yes 67.7 66.6 67.1 No 32.3 33.4 32.9 Yes 403 398 801 No 192 200 392 Contd…

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TableH5. Percent distribution of household respondents by their knowledge about NRHM,ASHA and her activities, VHND, VHSC and JSY

NRHM, ASHA and JSY Households located in Sub Households Centre HQ located in other Village village All Village Health and utrition Day being organized in the village Yes 77.5 73.5 75.5 No 22.5 26.5 24.5 Yes 465 441 906 No 135 159 294 Presence of village health and sanitation committee in the village Yes 26.0 18.3 22.2 No 74.0 81.7 77.8 Yes 156 110 266 No 444 490 934 Frequency of Village Health and utrition Weekly 0.2 0.5 0.3 Monthly 69.5 73.0 71.2 Quarterly 27.3 23.4 25.4 Annual 3.0 3.2 3.1 Don't know Weekly 1 2 3 Monthly 323 322 645 Quarterly 127 103 230 Annual 14 14 28 Don't know umber of respondents aware about the JSY scheme Percent 94.7 94.2 94.4 No 5.3 5.8 5.6 Number 568 565 1,133 No 32 35 67 Radio/Television Yes 64.6 65.0 64.8 No 35.4 35.0 35.2 Yes 367 367 734 No 201 198 399 Contd…

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TableH5. Percent distribution of household respondents by their knowledge about NRHM,ASHA and her activities, VHND, VHSC and JSY

NRHM, ASHA and JSY Households located in Sub Households Centre HQ located in other Village village All Pamphlets Yes 1.1 1.8 1.4 No 98.9 98.2 98.6 Yes 6 10 16 No 562 555 1,117 Hoardings at SC/PHC etc Yes 40.3 36.8 38.6 No 59.7 63.2 61.4 Yes 229 208 437 No 339 357 696 ASHA worker Yes 63.9 67.8 65.8 No 36.1 32.2 34.2 Yes 363 383 746 No 205 182 387 Anganwadi Centre/Worker Yes 3.3 6.2 4.8 No 96.7 93.8 95.2 Yes 19 35 54 No 549 530 1,079 AM Yes 34.0 32.6 33.3 No 66.0 67.4 66.7 Yes 193 184 377 No 375 381 756 Doctor Yes 1.9 3.0 2.5 No 98.1 97.0 97.5 Yes 11 17 28 No 557 548 1,105 Gram Panchayat Yes 2.5 1.1 1.8 No 97.5 98.9 98.2 Yes 14 6 20 No 554 559 1,113 Contd…

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TableH5. Percent distribution of household respondents by their knowledge about NRHM,ASHA and her activities, VHND, VHSC and JSY

NRHM, ASHA and JSY Households located in Sub Households Centre HQ located in other Village village All GOs/SHGs Yes No 100.0 100.0 100.0 Yes No 568 565 1,133 Others Yes 5.5 5.0 5.2 No 94.5 95.0 94.8 Yes 31 28 59 No 537 537 1,074 Any one of household is JSY beneficiary Yes 39.1 37.0 38.0 No 60.9 63.0 62.0 Yes 222 209 431 No 346 356 702 Total number of household respondents 568 565 1,133

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Table H6. Percent distribution of JSY beneficiaries by their background characteristics Characteristics of the JSY beneficiaries Percent Total number of JSY beneficiaries 431 Age < 20 years 3.7 2024 years 28.1 2529 years 37.9 3034 years 18.6 3539 years 9.1 4044 years 2.3 4549 years 0.2 < 20 years 16 2024 years 121 2529 years 163 3034 years 80 3539 years 39 4044 years 10 4549 years 1 Parity 0 1 2 61.7 3 & 3+ 38.3 0 1 2 266 3 & 3+ 165 Social category SC 4.4 ST 53.6 OBC 24.4 Others 17.6 SC 19 ST 231 OBC 105 Others 76 Contd…

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Table H6. Percent distribution of JSY beneficiaries by their background characteristics Characteristics of the JSY beneficiaries Percent Total number of JSY beneficiaries Religion of the household Hindu 96.1 Muslim 0.7 Christian 3.2 Sikhs Other Hindu 414 Muslim 3 Christian 14 Sikhs Other SLI of the household Low 68.2 Medium 24.6 High 7.2 Low 294 Medium 106 High 31 BPL household Yes 41.5 No 58.5 Yes 179 No 252 Place of last delivery Household 43.4 Health Institution 56.6 Household 187 Health Institution 244

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TABLE H7. TIMIG, PERSO PLACE OF REGISTRATIO FOR JSY SCHEME

TIMIG, PLACE OF REGISTRATIO FOR JSY CARD Percent Timing of hearing about JSY scheme Before being pregnant 26.0 During pregnancy 74.0 Before being pregnant 112 During pregnancy 319 Whether know about the stage of pregnancy when beneficiary registerd under JSY scheme Yes 95.6 No 4.4 Yes 412 No 19 Stage of pregnancy when beneficiary got registered for JSY scheme 1st month 2.9 2nd month 26.5 3rd month 45.6 4th month 4.1 5th month or later 20.9 1st 12 2nd 109 3rd 188 4th 17 5th and above 86 Person who registered the beneficiary for JSY scheme Doctor 7.0 LHV 4.4 ANM/FHW 74.2 Anganwadi worker ASHA worker 14.2 Others 0.2 Contd…

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TABLE H7. TIMIG, PERSO PLACE OF REGISTRATIO FOR JSY SCHEME

TIMIG, PLACE OF REGISTRATIO FOR JSY CARD Percent Person who registered the beneficiary for JSY scheme Doctor 30 LHV 19 ANM/FHW 320 Anganwadi worker ASHA worker 61 Other 1 PLACE WHERE THE BEEFICIARY WAS REGISTERED

for JSY scheme District/SubDIstrict Hospital 3.7 Community Health Centre 8.6 PHC 22.0 SubCentre 65.2 Anganwadi Centre 0.2 Pvt. Hosp. accredited by the Govt. At home 0.2 Other places District/SubDIstrict Hospital 16 Community Health Centre 37 PHC 95 SubCentre 281 Anganwadi Centre 1 Pvt. Hosp. accredited by the Govt. At home 1 Other Total number of JSY beneficiaries 431

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Table H8. Receipt of JSY card, role of ASHA in getting JSY card and difficulties faced by the beneficiary in getting the JSY card JSY CARD Percent JSY card received by the beneficiary Yes 99.1 No 0.9 Yes 427 No 4 Total number of JSY beneficiaries 431 ASHA worker helped the beneficiary in getting JSY card Yes 70.3 No 9.6 Not applicable 20.1 Yes 300 No 41 Not applicable 86 Beneficiary faced difficulty in procuring JSY card Yes 1.9 No 98.1 Yes 8 No 419 Problem faced in procuring JSY card: Cards were not available Yes 25.0 No 75.0 Yes 2 No 6 Formalities in making card were too cumbersome Yes 25.0 No 75.0 Yes 2 No 6 Asked to pay money for card Yes 25.0 No 75.0 Yes 2 No 6 Other Yes 12.5 No 87.5 Yes 1 No 7

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TABLE H 9. ROLE OF ASHA DURIG THE PREGACY OF THE BEEFICIARIES

Role of ASHA during the pregnancy of the beneficiaries Percent ASHA worker provided any specific help to beneficiary in last pregnancy Yes 68.7 No 5.1 Not Applicable 26.2 Yes 296 No 22 Not Applicable 113 Beneficiary received advice from ASHADiet Yes 60.3 No 39.7 Yes 260 No 171 Danger signs Yes 23.2 No 76.8 Yes 100 No 331 Delivery Care Yes 67.1 No 32.9 Yes 289 No 142 Breastfeeding Yes 41.8 No 58.2 Yes 180 No 251 ewborn care Yes 38.7 No 61.3 Yes 167 No 264 Family Planning Yes 32.3 No 67.7 Yes 139 No 292 Contd…

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TABLE H 9. ROLE OF ASHA DURIG THE PREGACY OF THE BEEFICIARIES

Role of ASHA during the pregnancy of the beneficiaries Percent ot applicable (ASHA not appointed in the village) Yes 26.2 No 73.8 Yes 113 No 318 Information given to the beneficiary Date of next checkup Yes 83.5 No 16.5 Yes 360 No 71 Place of next checkup Yes 35.5 No 64.5 Yes 153 No 278 Date of expected delivery Yes 62.9 No 37.1 Yes 271 No 160 Place of delivery Yes 41.1 No 58.9 Yes 177 No 254 Place of referral, if complications arise Yes No 100.0 Yes No 431 Total number of JSY beneficiaries 431

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Table H 10. Place of delivery and reason for opting institutional delivery PLACE OF DELIVERY AD REASO FOR OPTIG ISTITUTIOAL DELIVERY Percent Place of delivery District/SubDistrict Hospital 15.1 Community Health Centre 19.7 PHC 23.7 SubCentre Trust/NGO Hospital Private Hospital 0.9 Pvt. Hosp. accredited by the Govt. At home 40.6 District/SubDistrict Hospital 65 Community Health Centre 85 PHC 102 SubCentre Trust/NGO Hospital Private Hospital 4 Pvt. Hosp. accredited by the Govt. At home 175 Total number of JSY beneficiaries 431 Reasons for opting Institutional DeliveryMoney available under JSY scheme Yes 46.9 No 53.1 Yes 120 No 136 Better access to institutional delivery Yes 61.3 No 38.7 Yes 157 No 99 Better care for mother and new born child Yes 78.1 No 21.9 Yes 200 No 56 Services in the area Yes 1.2 No 98.8 Yes 3 No 253 Contd…

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Table H 10. Place of delivery and reason for opting institutional delivery PLACE OF DELIVERY AD REASO FOR OPTIG ISTITUTIOAL DELIVERY Percent Support provided by ASHA Yes 56.3 No 43.8 Yes 144 No 112 Availability of transport assistance Yes 1.6 No 98.4 Yes 4 No 252 Previous child was born in an institution Yes 3.1 No 96.9 Yes 8 No 248 Others Yes 0.8 No 99.2 Yes 2 No 254 Total number of JSY beneficiaries 256

Table H 11. Transport of the beneficiaries to reach the Health Institution PROCESS OF TRASPORT Percent Received referral slip from ASHA/health personnel to access delivery services Yes 17.2 No 82.8 Yes 44 No 212 Faced difficulty in reaching Health Institution Yes 26.6 No 73.4 Yes 68 No 188 Faced difficulty in reaching Health Institution: It was late in the night Yes 17.6 No 82.4 Yes 12 No 56 Contd…

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Table H 11. Transport of the beneficiaries to reach the Health Institution PROCESS OF TRASPORT Percent

DID OT HAVE ISUFFICIET MOEY

Yes 20.6 No 79.4 Yes 14 No 54 Transport was not immediately available Yes 91.2 No 8.8 Yes 62 No 6 Male members in the household were not present Yes 1.5 No 98.5 Yes 1 No 67 ASHA was not readily available Yes No 100.0 Yes No 68 Others Yes 2.9 No 97.1 Yes 2 No 66 Average distance to the ultimate place of delivery from the beneficary residence Average 13.9 Mode of transport used by the beneficiary to reach the ultimate place of delivery Government Ambulance 16.0 Private Vehicle 74.2 Vehicle arranged by Local Health Committee Others 9.8 Government Ambulance 41 Private Vehicle 190 Vehicle arranged by Local Health Committee Others 25 Contd…

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Table H 11. Transport of the beneficiaries to reach the Health Institution PROCESS OF TRASPORT Percent Persons facilitated in arranging the transport ASHA 19.9 ANM 16.4 Village Health Committee 1.2 Others 62.5 ASHA 51 ANM 42 Village Health Committee 3 Others 160 Beneficiary had money to pay for the transport services Yes 78.9 No 21.1 Yes 202 No 54 Average amount spent on transport (in Rs.) Average 41.9 Average amount of transport assistance received under JSY scheme Average 489.0 Person accompanied beneficiary to the health institution ASHA 44.1 Relatives 53.9 Others 2.0 ASHA 113 Relatives 138 Others 5 Total number of JSY beneficiaries 256

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Table H 12. Waiting time at the health facility, type of delivery, amount spent at the health facility and satisfaction regarding services available in the Waiting time, type of delivery and satisfaction regarding services Percent Average waiting time at the facility until someone attended the beneficiary (in minutes) Average Type of delivery beneficiary Normal 92.6 Assisted (Forceps, Vacuum) Caesarean 7.4 Normal 237 Assisted (Forceps, Vacuum) Caesarean 19 Average number of days spent in the facility till discharge Average 1.8 Percent beneficiary who have to pay at the health centre Yes 31.3 No 68.8 Yes 80 No 176 Average amount paid at the health centre (Rs.) Average 873.6 Satisfied with the services at health centre Satisfied 55.9 Somewhat satisfied 42.2 Not satisfied 2.0 Satisfied 143 Somewhat satisfied 108 Not satisfied 5 Reason for non satisfied Staff was rude 60.0 Faciltiy was not clean 20.0 Poor quality of services Others 20.0 Staff was rude 3 Faciltiy was not clean 1 Poor quality of services Others 1

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Table H13. Reason for the JSY beneficiary to opt home delivery, in spite of cash incentives being available under the JSY Reason for the beneficiary to opt home delivery Percent Reasons for home delivery: Home delivery is more convenient Yes 18.3 No 81.7 Yes 32 No 143 Fear of stitches/caesarean Yes 6.3 No 93.7 Yes 11 No 164 Indifferent behaviour of medical/paramedical staff Yes No 100.0 Yes No 175 Cultural/social reasons Yes No 100.0 Yes No 175 Transport not being available Yes 84.6 No 15.4 Yes 148 No 27 Can't afford Yes 21.1 No 78.9 Yes 37 No 138 Others Yes 6.9 No 93.1 Yes 12 No 163 Total number of JSY beneficiaries under Home Delivery 175

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Table H.14 Cash incentive received by the beneficary under JSY scheme Cash incentive Percent Beneficiary received cash incentive under JSY scheme Yes 52.0 No 48.0 Yes 224 No 207 Total number of JSY beneficiaries 431 Average amount received by beneficiary as cash incentive Average 1,355.8 Received the cash incentive In one go 97.8 In 23 installments 2.2 In one go 219 In installments 5 Timing of the receipt of the cash incentive by beneficiary At the time of registration At the time of antenatal check up Much before delivery 0.9 Within a week before the EDD 0.4 Immediately after the delivery 8.5 Within a week of delivery 61.2 Much later 22.8 Not reveived yet Other 5.8 Donot know/ Husband knows 0.4 At the time of registration At the time of antenatal check up Much before delivery 2 Within a week before the EDD 1 Immediately after the delivery 19 Within a week of delivery 137 Much later 51 Not reveived yet Other 13 Donot know/ Husband knows 1 Person who delivered the cash incentive to the beneficiary Doctor 59.4 LHV ANM/FHW 27.2 Anganwadi worker 0.4 ASHA worker 4.5 Other 8.5 Contd…

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Table H.14 Cash incentive received by the beneficary under JSY scheme Cash incentive Percent Person who delivered the cash incentive to the beneficiary Doctor 133 LHV ANM/FHW 61 Anganwadi worker 1 ASHA worker 10 Other 19 Place where the cash incentive received by the beneficiary District/SubDIstrict Hospital 17.4 Community Health Centre 36.6 PHC 41.5 SubCentre 2.2 Anganwadi Centre Pvt. Hosp. accredited by the Govt. At home Other 2.2 District/SubDIstrict Hospital 39 Community Health Centre 82 PHC 93 SubCentre 5 Anganwadi Centre Pvt. Hosp. accredited by the Govt. At home Other 5 Faced any difficulty in getting money Yes 37.9 No 62.1 Yes 85 No 139 Was asked to pay the bribe 10.6 Was paid by cheque/draft 81.2 Others 8.2 Was asked to pay the bribe 9 Was paid by cheque/draft 69 Others 7 Total number of JSY beneficiaries 85

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Table H 15. Utilization of government health facility in last 6 months Utilization of Govt. health facility Households Percent of household who availed located in Sub Households health services in government Centre HQ located in other health facility in last 6 months Village village All Yes 53.5 49.8 51.7 No 46.5 50.2 48.3 Yes 321 299 620 No 279 301 580 Total number of households 600 600 1,200

Table H. 16 Characteristics of the respondents who have availed the services in government health facility in last 6 months Characteristics of the respondent Percent Age <16 years 11.1 1619 years 5.8 2029 years 24.7 3039 years 24.7 4049 years 16.3 5059 years 6.6 60 years or more 10.8 <16 years 69 1619 years 36 2029 years 153 3039 years 153 4049 years 101 5059 years 41 60 years or more 67 Sex Male 47.9 Female 52.1 Male 297 Female 323 Years of schooling completed Illiterate 28.1 15 years 17.4 69 years 22.1 10+ years 32.4 Illiterate 174 15 years 108 69 years 137 10+ years 201 Contd…

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Table H. 16 Characteristics of the respondents who have availed the services in government health facility in last 6 months Characteristics of the respondent Percent Marital status Unmarried 24.2 Currently married 69.0 Divorced/Separated 0.2 Widowed 6.6 Unmarried 150 Currently married 428 Divorced/Separated 1 Widowed 41 Social category of the household SC 4.0 ST 47.3 OBC 29.2 Others 19.5 SC 25 ST 293 OBC 181 Others 121 Religion of the household Hindu 95.0 Muslim 0.6 Christian 4.4 Sikhs Other Hindu 589 Muslim 4 Christian 27 Sikhs Other BPL Household Yes 38.2 No 61.8 Yes 237 No 383 Standard of Living Index Low 66.1 Medium 22.3 High 11.6 Low 410 Medium 138 High 72

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Table H.17 Type of health facility visitied, purpose visit and client satisfaction regarding behaviour of health worker, privacy and availability medicines Type of health facility visited, purpose of visit and client satisfaction Percent Type of health facility where service availed District/ Sub district hospital 20.8 CHC 21.1 PHC 43.7 Sub Centre 13.7 AYUSH 0.6 District/ Sub district hospital 129 CHC 131 PHC 271 Sub Centre 85 AYUSH 4 Purpose of visit to health facility Treatment of minor ailment 25.0 ANC care 1.6 Child care 17.1 Immunisation Other 56.3 Treatment of minor ailment 155 ANC care 10 Child care 106 Immunisation Other 349 Behaviour of staff at health facility Courteous 52.7 Causal/Indifferent 46.6 Insulting/Derogatory 0.6 Courteous 327 Causal/Indifferent 289 Insulting/Derogatory 4 Listening of complaints by Doctor/staff Listened to compalaints 55.8 Somewhat listened 42.3 Not listened 1.9 Cannot say Listened to compalaints 346 Somewhat listened 262 Not listened 12 Cannot say Contd…

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Table H.17 Type of health facility visitied, purpose visit and client satisfaction regarding behaviour of health worker, privacy and availability medicines Type of health facility visited, purpose of visit and client satisfaction Percent Women patient were treated in privacy Yes 56.3 No 25.6 Donot know 18.1 Yes 349 No 159 Donot know 112 Patients with chronic disease get regular medicines from health facility Yes 29.2 No 25.3 Donot know 45.5 Yes 181 No 157 Donot know 282 Private practice of the doctors during and after the duty hours Yes 7.4 No 27.4 Donot know 65.2 Yes 46 No 170 Donot know 404 Satisfied with overall services and staff of Govt Health Facility Satistfied 33.5 Somewhat satisfied 58.5 Not satisfied 7.9 Satistfied 208 Somewhat satisfied 363 Not satisfied 49 Satisfied with the behaviour of staff at Govt. Health Facility Satistfied 99.5 Somewhat satisfied 0.5 Not satisfied Satistfied 617 Somewhat satisfied 3 Not satisfied

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Table H.18 User fees and extra charges User fees and extra charges for the services provided Percent

Total respondents who have availed the services in government health facility in last 6 months 620 User fees charged from the users Yes 41.1 No 58.9 Yes 255 No 365 If user fees charged, type of user fees: Registration Yes 88.2 No 11.8 Yes 225 No 30 Xray Yes 18.0 No 82.0 Yes 46 No 209 ULTRASOUD

Yes 8.2 No 91.8 Yes 21 No 234 Lab test Yes 20.0 No 80.0 Yes 51 No 204 Other Yes 4.7 No 95.3 Yes 12 No 243 Receipt given for the user fees Yes 78.8 No 21.2 Yes 201 No 54 Extra money charged for any services Yes 14.1 No 75.7 Donot know 10.2 Yes 36 No 193 Donot know 26 Total respondents 255

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Table H19. Services for the BPL patients BPL Patients Percent BPL patients provided free / subsidized services Yes 5.7 No 65.9 Donot know 28.4 Yes 5 No 58 Donot know 25 BPL patients faced any problem in paper work for free/subsidized services Yes 31.8 No 34.1 Donot know 34.1 Yes 28 No 30 Donot know 30 RKS facilitated the paperwork for BPL patients Yes 2.3 No 29.5 Donot know 68.2 Yes 2 No 26 Donot know 60 Total BPL respondents 88

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Table H 20. Outbreak of selected diseases in the respondents' area in the last six months Outbreak of diseases Percent Malaria in last six months in the area Yes 66.3 No 26.9 Donot know 6.8 Yes 796 No 323 Donot know 81 Measles in last six months in the area Yes 75.0 No 17.6 Donot know 7.4 Yes 900 No 211 Donot know 89 Gastroenteritis in last six months in the area Yes 63.6 No 20.9 Donot know 15.5 Yes 763 No 251 Donot know 186 Jaundice in last six months in the area Yes 84.3 No 10.5 Donot know 5.3 Yes 1,011 No 126 Donot know 63 Other disease in last six months in the area Yes 45.4 No 8.3 Donot know 46.3 Yes 545 No 99 Donot know 556 Total number of household respondents 1,200

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Table H 21. Action to be taken for selected diseases Action to be taken for selected diseases (Multiple responses) Percent Prevention of diarrhoea: Hand washing Yes 43.1 No 56.9 Yes 517 No 683 Use of safe food and water Yes 69.6 No 30.4 Yes 835 No 365 Use of covered container Yes 35.2 No 64.8 Yes 422 No 778 Proper disposal of garbage Yes 5.0 No 95.0 Yes 60 No 1,140 Other Yes 0.5 No 99.5 Yes 6 No 1,194 Don't know Yes 29.8 No 70.2 Yes 358 No 842 Action for high fever: Blood test for malaria Yes 8.6 No 91.4 Yes 103 No 1,097 Taken to RMP Yes 6.9 No 93.1 Yes 83 No 1,117 Contd…

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Table H 21. Action to be taken for selected diseases Action to be taken for selected diseases (Multiple responses) Percent Taken to nearest govt health facility Yes 97.6 No 2.4 Yes 1,171 No 29 Consult ASHA Yes 9.6 No 90.4 Yes 115 No 1,085 Try home remedies Yes 19.8 No 80.3 Yes 237 No 963 Other Yes 2.4 No 97.6 Yes 29 No 1,171 Don't know Yes 0.3 No 99.7 Yes 4 No 1,196 Action for persistent cough: Taken for sputum testing Yes 5.1 No 94.9 Yes 61 No 1,139 Taken to RMP Yes 6.7 No 93.3 Yes 80 No 1,120 Taken to nearest govt health facility Yes 96.9 No 3.1 Yes 1,163 No 37 Contd…

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Table H 21. Action to be taken for selected diseases Action to be taken for selected diseases (Multiple responses) Percent Consult ASHA Yes 9.8 No 90.2 Yes 118 No 1,082 Try home remedies Yes 25.3 No 74.8 Yes 303 No 897 Other Yes 2.2 No 97.8 Yes 26 No 1,174 Don't know Yes 0.1 No 99.9 Yes 1 No 1,199 Action for loosemotions: Stop giving oral fluids/food etc Yes 0.3 No 99.8 Yes 3 No 1,197 Start giving ORS Yes 5.5 No 94.5 Yes 66 No 1,134 Taken to RMP Yes 6.8 No 93.3 Yes 81 No 1,119 Taken to nearest govt health facility Yes 96.8 No 3.2 Yes 1,162 No 38 Consult ASHA Yes 10.7 No 89.3 Yes 128 No 1,072 Contd…

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Table H 21. Action to be taken for selected diseases Action to be taken for selected diseases (Multiple responses) Percent Try home remedies Yes 23.6 No 76.4 Yes 283 No 917 Other Yes 2.2 No 97.8 Yes 26 No 1,174 Don't know Yes No 100.0 Yes No 1,200 Action for persistent cough and breathing problem: Try home remedies Yes 22.8 No 77.3 Yes 273 No 927 Taken to RMP Yes 5.0 No 95.0 Yes 60 No 1,140 Taken to nearest govt health facility Yes 97.3 No 2.7 Yes 1,168 No 32 Consult ASHA Yes 9.0 No 91.0 Yes 108 No 1,092 Other Yes 1.7 No 98.3 Yes 20 No 1,180 Don't know Yes 0.1 No 99.9 Yes 1 No 1,199 Total number of household respondents 1,200

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Table H 22. Awareness about spacing methods and ideal gap between 1st and 2nd child Awareness about spacing methods and ideal gap between children Percent Aware of family planning methods Yes 68.0 No 32.0 Yes 816 No 384 Total number of household respondents 1,200 Ideal gap between first and second child 1 year 0.6 2 year 23.8 3 and more year 75.6 1 year 5 2 year 194 3 and more year 617 Spacing method: IUD Yes 16.4 No 83.6 Yes 134 No 682 Oral Pills Yes 62.4 No 37.6 Yes 509 No 307 irodh/Condom Yes 29.9 No 70.1 Yes 244 No 572 Any other Yes 17.4 No 82.6 Yes 142 No 674 Don't know Yes 11.6 No 88.4 Yes 95 No 721 Total number of household respondents 816

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Table H23. Awareness about modes of getting AIDS, source of infromation about AIDS and awareness about VCTC AIDS and VCTC Percent Heard about HIV/AIDS Yes 74.1 No 25.9 Yes 889 No 311 Total number of household respondents 1,200 Mode of HIV/AIDS: Sexual contact Yes 73.6 No 26.4 Yes 654 No 235 Blood transfusion Yes 66.9 No 33.1 Yes 595 No 294 Sharing needles/syringes Yes 70.4 No 29.6 Yes 626 No 263 From mother to child Yes 23.2 No 76.8 Yes 206 No 683 Shaking hands Yes 0.3 No 99.7 Yes 3 No 886 Sneezing Yes No 100.0 Yes No 889 Insect bite Yes 0.1 No 99.9 Yes 1 No 888 Contd…

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Table H23. Awareness about modes of getting AIDS, source of infromation about AIDS and awareness about VCTC AIDS and VCTC Percent Kissing Yes 0.2 No 99.8 Yes 2 No 887 Other Yes 4.6 No 95.4 Yes 41 No 848 Source of information on HIV/AIDS: Radio Yes 73.2 No 26.8 Yes 651 No 238 TV Yes 40.7 No 59.3 Yes 362 No 527 Health workers Yes 12.5 No 87.5 Yes 111 No 778 Posters Yes 59.3 No 40.7 Yes 527 No 362 ews papers Yes 8.7 No 91.3 Yes 77 No 812 Other Yes 5.8 No 94.2 Yes 52 No 837 Contd…

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Table H23. Awareness about modes of getting AIDS, source of infromation about AIDS and awareness about VCTC AIDS and VCTC Percent Aware of HIV/AIDS counseling centre/VCTC nearby Yes 0.8 No 99.2 Yes 7 No 882 Location of counseling centre PHC 14.3 CHC District Hospital 42.9 Sub District Hospital 14.3 Private Hospital Other 28.6 PHC 1 CHC District Hospital 3 Sub District Hospital 1 Private Hospital Other 2 Total number of household respondents 7

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CHAPTER –VII

STATUS AD PERFORMACE OF ACCREDITED SOCIAL HEALTH ACTIVISTS (ASHA) ASHA is a health activist in the community who creates awareness on health and its social determinants and mobilises the community towards local health planning and increased utilisation and accountability of the existing health services. She is a promoter of good health practices. She is to provide a minimum package of curative care as appropriate and feasible for that level and make timely referrals. Her roles and responsibilities are (i) to create awareness and provide information to the community on various health related determinants, (ii) to counsel women on birth preparedness, importance of safe delivery, breast feeding and complementary feeding, immunisation, contraception and prevention of common infections, (iii) to mobilise the community and facilitate them in accessing health and health related services available in her area of operation, (iv) to work with the Village Health and Sanitation Committee (VHSC) of the Gram Panchayat to develop a comprehensive village health plan, (v) to arrange escort or accompany pregnant women and children requiring health services, (vi) to provide primary medical care for minor ailments, (vii) to act as a depot holder for essential provisons like Oral Rehydration Therapy (ORS), Iron Folic Acid (IFA) tablets, Chloroquine, Disposal Delivery Kits (DDK), Oral Pills and Condoms, etc. (viii) to inform about the births and deaths in her village and also any unusual health problems or disease outbreaks in the community ti the SubCentre or PHC (ix) to promote construction of household toilets under Total Sanitation Campaign. This Chapter describes the status of ASHA and her performance among the people with the help of health centres and health functionaries.

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7.1 Status of ASHA A total of 30 numbers of ASHA were interviewed to collect information on their status and performances. These 30 ASHAs served an average of 959 populatins upto the date of survey. These were the inhabitants of about 2 percent villages of their areas. It is observed from the Table A1 that 67 percent ASHAs were selected by the recommendation of ANM, 23 percent by recommendation of Gram Pradhan, 13 percent by Anganwadi worker, 23 percent by recommendation of Village Health Committee, while 3 percent ASHAs were selected as because they were previously worked as Dai. In case of trainings, it is to be noted that 32 percent ASHAs undergone training by Module1, 36 percent by Module 2, 46 percent by Modual 3 and 75 percent by Module 4. Besides, 73 percent ASHA s was provided the ASHA’s Kit. 7.2 Role of ASHA It is observed from the TableA2 that 40 percent of ASHA under study have provides DOTs to T.B. patients. At an average about 7 JSY cases per month facilitated in last 3 months by ASHAs under study. In regards to average number of cases handle, in last 3 months it is seen that out of the total 290 numbers of cases handle, at an average 10 numbers of children with diarrhoea given ORS, ASHAs accompanied average 4 number cases per month for institutional delivery in the last 3 months. Average 4 numbers of new pregnancies were identified by ASHA in last 3 months. Less than three group meetings of Mahila Mandals arranged by the ASHAs. Regarding money incentive received by an ASHA on an average per month in last 3 months preceding the survey, overall Rs. 520/, and Rs. 57/ was received on JSY and VHND. 7.3 Distribution of ASHAs by Reported Types of Difficulties faced and Kind of Support required In course of discharging duties the ASHAs may have some difficulties to be faced in some activities. The TableA3 shows some collected information in this regard. Accordingly, about 77 percent ASHAs faced problem of nonavailability of funds in time, about 37 percent reported about absence of adequate training, 63 percent faced delayed supply of drugs, 10 percent reported that the behaviour of

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staff in health facilities was not appropriate and about 23 percent ASHAs reported about inadequate facilities for institutional deliveries. In regard to reported kind of support require to ASHA to enable her to implement the programme more effectively about 77 percent ASHAs suggested for arranging more training programmes for ASHAs and Community members. Another 93 percent hoped that ASHA should be paid a fixed remuneration in time.

7.4 Distribution of ASHAs by Reported Awareness on Different Aspects. TableA4 Provides percentage distribution of ASHAs reporting important steps for prevention of diarrhoea, ideal time for initiating breastfeeding and exclusive breastfeeding month for a child Table states that for prevention of diarrhoea, about 73 percent ASHAs insisted on hand washing, of 93 percent on use of safe water, of 70 percent on use of covered container and of 60 percent on proper disposal of garbage. Regarding ideal time for initiating breast feeding 93 percent insisted on within 1 hour of delivery, about 7 percent insisted on within 6 hours of delivery and another 3 percent suggested after child has given water, honey, ghutti etc. For exclusive breast feeding months for a child about 97 percent preferred 6 months.

Table A1. Status of ASHA

Status of ASHA Value A. Number of ASHA interviewed in the district 30 B. Average population served by ASHAs interviewed 959.1 C. Average number of village/habitations served by ASHAs covered 1.8 D. Percentage of ASHAs by method of selection Selected on recommendation of ANM 66.7 Selected on recommendation of Gram Pradhan 23.3 Selected on recommendation of Anganwadi worker 13.3 Selected on recommendation of Village Health Committee 23.3 Previously worked as Dai 3.3 Other 13.3 E. Percentage of ASHA undergone training 93.3 F. Percentage of ASHAs undergone training by modules Module 1 32.1 Module 2 35.7 Module 3 46.4 Module 4 75.0 G. Percentage of ASHAs issued ASHA kit 73.3

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Table A2: Role and Performance of ASHA Role and Performance of ASHA Percent A. Percentage of ASHAs who are DOTS provider 40.0 B. Average monthly no. of JSY cases facilitated in last 3 months by ASHA 6.6 C. Average number of cases handled in last 3 months Children with diarrhea given ORS 9.7 Number of cases 30 Accompanied institutional delivery cases 3.7 Number of cases 30 Number of Oral Pills distributed 18.4 Number of cases 30 Number of Malaria Patients given drugs 3.2 Number of cases 30 Number of new pregnancies identified 4.3 Number of cases 30 Number of group meetings like Mahila Mandals arranged 2.3 Number of cases 30 Number of Health and Nutrition day arranged 2.5 Number of cases 30 D. Average money incentive received by an ASHA on an average per month JSY 520.8 Sterilization 0.7 VHND 57.3 Other 20.0 Total 990.8 umber of ASHA interviewed in the district 30

Table A3: Distribution of ASHAs by reported types of difficulties Faced and kind of support required Reported types of difficulties faced and kind of support required Percent A. Percentage of ASHAs by types of difficulties faced in implementing programme activities under NRHM Funds not available in time 76.7 Adequate training is not provided 36.7 Delayed supply of drugs 63.3 Behaviour of staff in health facilities is not appropriate 10.0 Inadequate facilities for institutional deliveries 23.3 B. Reported kind of support require to ASHA to enable her to implement the programme more effectively More training is to be arranged for ASHA & Community members 76.7 ASHA should be paid a fixed remuneration 93.3 Payments should be made timely 63.3 Other 3.3 umber of ASHA interviewed in the district 30

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Table A4: Distribution of ASHAs by reported awareness on different aspects Reported awareness on different aspects Percent A. Percentage of ASHAs reporting important steps for prevention of diarrhea Hand washing 73.3 Use of safe water 93.3 Use of covered container 70.0 Proper disposal of garbage 60.0 Other 13.3 Don't know 6.7 B. Percentage of ASHAs reporting ideal time for initiating breastfeeding Within 1 hour of delivery 93.3 Within 6 hours of delivery 6.7 Within 24 hour of delivery After child has given water, honey ghutti etc 3.3 Other Don't know C. Percentage of ASHAs reporting exclusive breastfeeding months for a child 2 months 3 months 6 months 96.7 umber of ASHA interviewed in the district 30

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CHAPTER VIII

ROLE, AWAREESS AD IVOLVEMET OF GRAM PACHAYATS For successful implementation of the National Rural Health Mission (NRHM) throughout India the Panchayati Raj Institutions (PRI) are taken in to high confidence to render their services to the health institutions in their areas of operations. The Mission envisages the following roles for PRIs: (i) States are to indicate in their memorandum of understanding (MOU) the commitment for devolution of funds, functionaries and programmes for health, PRIs. (ii) The District Health Mission (DHM) is to be led by the Zila Parishad. The DHM will control, guide and manage all public health institutions in the District, Subcentres, PHCs and CHCs. (iii) ASHAs would be selected by and be accountable to the Village Panchayat. (iv) The Village Health Committee (VHC) of the Panchayat is to prepare the village health plan, and promote intersectoral integration. (v) Each subcentre has an ‘untied fund’ for local action@ RS. 10,000/per annum.This fund is to be deposited in a joint Bank Account of the ANM and Sarpanch and operated by the ANM, in consultation with the Village Health Committee. (vi) PRIs are also involved in Rogi Kalyan Samitis for good hospital management. (vii) There is provision of training to members of PRIs.

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(viii) Also they have roles in making health related database to all stakeholders, including panchayats at all levels.

In order to find out the roles played, awareness perceived and involvement provided by the PRIs some relevant information were collected and compiled in Table 1 & 2 for assessment. 8.1 Status of Gram Panchayats Covered under the Survey. Table1 focus on number of Gram Panchayts covered by the survey in the District, average population, households and BPL families of the in the Gram Panchayat covered by the survey. Only13 Gram Panchayats were covered by the survey. Each Gram Panchayat, on an average, has 9960 populations of which 986 belong to scheduled caste, 2872 belong to scheduled tribe communities. There are 1361 households in each Gram Panchayat, out of which 206 belong to scheduled caste and 534 are scheduled tribes community respectively. Average number of BPL families in each Gram Panchayat consists of 560 in total and 108 scheduled castes and 280 scheduled tribes respectively.

8.2 Level of awareness and Involvement of Gram Panchayats Table2 describes how the Gram Panchayats are aware of the health related issues of their locality and how they involve in it. Gram Panchayats (GP) is located in such area where SubCentres and Primary Health Centres of health services generally exist. So to gauge their level of awareness of and involvement in health related issues services of SC and PHC are related. It is observed in Table2 that 100 percent GP respondent reported regular availability of ANM in SC and provision of timely services by SubCentres to the patients. About 46 percent GP admitted their involvement in conducting or finalising IEC programmes in GP. Regarding existence of Village Health and Sanitation Committee (VHSC) in their GP 77 percent GP answered affirmative, however, 90 percent of the GP aware of holding VHSC meetings regularly. Of course, 60 percent GP admitted preparation of Village Health Plan by VHSC. Again, 70 percent of GP VHSC has received untied funds. 92 percent of the GP aware of ASHAs working in position, 100 percent aware of the benefits extended to the women who were registered under JSY schemes, about 92 percent aware of improvement brought by NRHM in health sectors in their area. In regard to coverage of GP by type of reported improvement due to NRHM, 17 percent GP admitted availability of funds for SubCentres and another 92 percent GP has knowledge about availability of community support to ASHA workers. 75 percent GP aware of availability of Funds or facilities under JSY scheme, 42 percent GP knows about better facilities available at CHC and PHC for referred patients and another 8 percent knows about availability of transport facilities for referred cases. In connection with the difficulties faced by the GP in implementing programme activities under NRHM about 46 percent expressed dissatisfaction on non availability of funds in time, about 8 percent expressed that they faced difficulties to take some decisions with the community leaders. About 23 percent

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GP have felt inadequate training for of ASHA, another 15 percent have also felt inadequate facility available for institutional deliveries. What kind of supports the GP requires in implementing programme more effectively are also expressed by the GP personnel. Accordingly, about 54 percent expressed requirement of more funds for maintenance or effective functioning, 15 percent was in favour of direct control of GP over funds and another 77 percent wanted arrangement of more training for ASHA and Community members.

Table 1: Status of Gram Panchayats Covered Status of Gram Panchayat Covered Value A. umber of Gram Panchayats covered in the district 13 B. Average population of the Gram Panchayat covered Scheduled Caste 986.5 Scheduled Tribe 2,872.2 Total 9,960.4 C. Average number of Households in the Gram Panchayat covered Scheduled Caste 206.5 Scheduled Tribe 534.0 Total 1,360.9 D. Average number of BPL families in the Gram Panchayat covered Scheduled Caste 107.6 Scheduled Tribe 280.2 Total 560.6

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Table 2: Level of awareness and involvement of Gram Panchayats LEVEL OF AWAREESS AD IVOLVEMET OF GRAM PACHAYATS Percent A. Percentage of Gram Panchayat reporting regular availability of ANM 100.0 B. Percentage of Gram Panchayat reporting timely services provided by Sub Centre to the patients 100.0 C. Percentage of Gram Panchayat reporting role of Gram Panchayat in conducting/finalizing IEC programme in Gram Panchayat 46.2 D. Percentage of Gram Panchayat reporting existence of VHSC in their Gram Panchayat 76.9 E. Percentage of Gram Panchayat reporting regular meetings of VHSC 90.0 F. Percentage of Gram Panchayat reporting Village Health Plan been prepared by VHSC 60.0 G. Percentage of Gram Panchayat reporting that VHSC has received any Untied Fund 70.0 H. Percentage of Gram Panchayat reporting ASHA worker in position 92.3 I. Percentage of Gram Panchayat reporting awareness of the benefits under JSY scheme 100.0 J. Percentage of Gram Panchayat reporting that NRHM brought about any improvement in their area 92.3 K. Distribution of Gram Panchayats covered by type of improvement reported due to NRHM Funds available for maintenance of Sub Centres 16.7 Community support is available as ASHA worker 91.7 Funds/facilities are available under JSY 75.0 Better facilities are available for CHCs/PHCs for referred patients 41.7 Transport facilities are available 8.3 Other L. Distribution of Gram Panchayats by type of difficulties faced in implementing programme activities under NRHM Funds not available in time 46.2 Decision making with community leaders are difficult 7.7 ASHA has not been adequately trained 23.1 Adequate facility for institutional deliveries are not available 15.4 Other 46.2 M. Distribution of Gram Panchayats by kind of support required to implement programme more effectively More funds are required for maintenance/ effective functioning 53.8 Gram Panchayat should be given direct control over funds 15.4 More training is to be arranged for ASHA and Community members 76.9 Any other umber of Gram Panchayat covered in the district 13

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CHAPTER IX

QUALITY OF CARE AD CLIET SATISFACTIO

This chapter deals with the quality of services rendered by the health centres and the level of satisfactions of the clients on the services. Assessment is based on the information provided by the Indoor (IPD) and Outdoor patients (OPD) through exit interviews initiated under the survey. This assessment is important to estimate the impact of the programme on its beneficiaries. The Chapter is divided in to two parts namely (i) IPD part and (ii) OPD part. PART I:IPD Indoor Patient (IPD) means the patient who undergoes to any treatment occupying patient bed in the health providing centres. Apart from providing some medicines the patients are also provided free foods in the hospital. IPD patients are the full time beneficiaries of the health services provided by different health service centres. In assessing the levels of satisfaction of the IPD patients some information on background characteristics of the IPD patients were also collected because these are important for judging their levels of satisfaction.

9.1.i Background Characteristics of the Inpatients: According to the Table1 the age composition of the patients is peculiar. More than 94 percent of patients are of age bellow 40 years, which consists of 6 percent; bellow 20 years, 75 percent between 20 – 29 years and about 13 percent patients have come from age in between 3039 years. In the age above 60 years 6 percent patients have been found. It depicts the picture of large extents of diseases among young of the community. Females with about 69 percent share dominate the sex composition of the Patients. Regarding marital status of the patients about 63 percent is found currently married, about 31 percent are unmarried and another 6 percent are widowed. The patients are mostly rural residents who show their share as 88 percent among the indoor patients of the hospitals in the area under survey. Fifty

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percent patients each from District Hospital and CHC have been taken for interview. However, PHCs selected under the survey have no indoor patient facility. For this reason the numbers of indoor patients to be selected has been less than requirement. 9.1.ii Purpose of Admission: Table2 provides percentage of patients who got admission in to the hospitals on various purposes. It shows that all patients interviewed in CHCs were admitted for delivery purpose. Overall 50 percent patients had been admitted on delivery purpose and other 50 percent on other reasons. 9.1.iii Waiting Time: Table3 provides information on average waiting time per patient for each service in the hospitals. Here, only indoor patients interviewed from the District Hospital and CHC are considered. Table3 states on an average about 7 minutes per patient are required for registration the name in the hospital. About 10 minutes require for Doctor’s call, 11 minutes for Doctor’s examination, 19 minutes for Admission to ward, about 20 minutes for getting Services and 14 minute to get Discharged from the hospital.

9.1.iv Satisfaction on Waiting Time: It is observed that those who reacted to these questions majority of them (88%) admitted the waiting time for registration is appropriate and the same percentage of the patients commented that the time of Doctor’s call is also appropriate. However, most of the patients have also reacted positively regarding the time of Doctor’s examination, Admission to ward, getting services and to get discharged. (Table4) 9.1.v Behaviour of Staff: The behaviour of staff of the health service centres is an important matter in providing the services by health staff and receiving the services by the patients. The Doctorpatient’s congeals relationship makes the treatment enjoyable for both service providers and service acceptors. As such, it is pertinent to see whether such relationship exists therein. Table5 gives some information about the behaviour of staff of the hospitals under survey.

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Accordingly, 88 percent patients expressed their affirmative answers towards the behaviour of Doctor who greets the patients in a friendly manner. However, more then 81 percent respondents have expressed the same reaction in case of behaviour of doctor. Behaviour of Nurse, behaviour of technical staff, behaviour of Ayah, behaviour of Ward boys and behaviour of Counter Clerks have also found good. 9.1.vi Improvement of Behaviour of the Staff: Eighty eight percent respondents have commented that no unique or innovative measures were taken to improve the behaviour of staff of the hospital (Table6).

9.1.vii Privacy in the Health Facility: Maintenance of privacy at the place where the patients particularly the women patients are examined is obligatory for the hospital management. When asked about the presence of privacy maintained at the place of examination 75 percent (Table7) patients admitted the presence of this arrangement in the hospitals.

9.1.viii Patient – Doctor Communication: One of the modern techniques of treatment of illness is to make the patient mentally prepared for receiving services. In this respect a good communication between the doctor and patient is considered indispensable. With a view to observe this, some questions were asked to the indoor patients in course of conduction of the survey. As responses about 56 percent patients agreed that doctor somewhat listened to description of ailment patiently and 62 percent said that doctor always allowed them to ask question. Of course, 69 percent respondent, on the other hand, told that Doctors responded always to their question (Table8). 9.1.ix Cleanliness of the Facility: Regular cleaning of health facility like ward, toilet/bath room, changing of patientuniforms and bedsheets may help in preventing infection of the patient. To examine the situation of the selected hospitals some questions as well as physical observations were made relating to the indoor patients. Their responses are compiled in Table9, which shows 69 percent of the patients stated about cleaning the ward floor once in a day. About cleaning toilet/bath room 75 percent stated once a day and 88 percent stated that the uniform of patient’s are not changed. However, 94 percent patient stated that no such changes of the bed sheets had been held during their stay in the hospital.

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9.1.x Satisfaction on Cleanliness: Table10 describes levels of satisfaction of Patients regarding cleanliness of the floor of wards, toilet or bathrooms, changing of patients uniform and bed sheets from time to time during their stay at the hospitals. Regarding cleanliness of floors of wards about 6 percent patients were fully satisfied, 25 percent were somewhat satisfied and another 69 percent were not satisfied. On cleanliness of toilet or bath rooms of the wards 6 percent were somewhat satisfied and 94 percent were not satisfied. The patient’s uniform and bed sheets are to be changed from time to time when a patient stays in the hospital for long time for treatment. Information of Table10 states that the entire patient’s were dissatisfied on changing of patient’s uniform and changing of bed sheets. The levels of satisfaction on changing of patient uniform and bed sheets are found very less. This indicates dirty environment of the wards for carrying quality health services to patients.

9.1.xi Crowding in the Facility: Table11 states availability of patient beds and adequacy of space and ward arrangement. On availability of cots for patient 88 percent of them informed that it is available immediately, rest 12 percent got the cot after more than a day. Again, regarding availability of cots or beds till the time of discharge of the patient from the hospital 94 percent admitted its availability and 6 percent did not admit the continuation of cots till their discharge. On adequacy of space in the ward 19 percent said it was adequate, 44 percent said it was somewhat adequate and 38 percent said it was not adequate. On satisfaction with the ward arrangement 6 percent patient were satisfied, 25 percent were somewhat satisfied and 69 percent were not satisfied at all. Regarding adequacy of space in IPD 6 percent patients expressed in favour of adequacy, 44 percent in favour of somewhat adequacy and 50 percent expressed that the space in the IPD ward was not adequate. Here also it is observed that the negative replies on almost all the facilities are high. The reasons of these high levels of dissatisfaction or remarks should be addressed.

9.1.xii Amenities available in the Hospital: Table12 gives percentage of inpatients who reported about availability of amenities and their satisfaction on the amenities. The cent percent respondents have reported about nonavailability of television in the wards, about 75 percent reported about canteen, 50 percent reported about medical shop and 75 percent reported about availability of ambulance in the hospital. Of course, telephone and accommodation for relatives are not available according to the all of the patients. Regarding level of satisfaction among those who said the amenities were available 42 percent of them satisfied with the canteen, 25 percent satisfied with Medical shop and 50 percents are satisfied with the Ambulance.

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9.1.xiii Continuity of Treatment: Table13 provides information whether the inpatient wanted to continue their treatment, if any, in future in the same hospital on the basis of their satisfaction on services, amenities, behaviour of staff etc. In this regard, 6 percent respondents expressed their dissatisfaction and remaining 94 percent expressed somewhat satisfaction. However, among the respondents who are dissatisfied, the cent percent of them have mentioned about poor quality of services. Of course, 50 percent respondents will come again to this hospital if required and again 75 percent respondent will recommended this hospital to others to come in need.

Table 1: Background characteristics of the inpatients

B ackground Characteristics of the In Patients Percent Age < 20 years 6.3 2029 years 75.0 3039 years 12.5 4049 years 5059 years 60 years or more 6.3 Sex Male 31.3 Female 68.8 Marital status Unmarried 31.3 Currently married 62.5 Divorced/Separated Widowed 6.3 Residence Rural 87.5 Urban 12.5 Type of Health Facility District Hospital 50.0 CHC 50.0 PHC Total no. of inpatients interviewed 16

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Table 2: Purpose of the admission in the Health Institution Type of Health Facility (Percent) Purpose of admission in Health District Institution Hospital CHC PHC All Minor illness FP surgery Delivery 100.0 50.0 Cataract surgery Child admitted Other 100.0 50.0 Total no. of inpatients interviewed 8 8 16

Table 3: Waiting time

Type of Health Facility (Average waiting time in Average waiting time minutes) for: District Hospital CHC PHC All Rgistration 5.8 7.8 6.8 Doctor's call 10.6 9.6 10.1 Doctor's examination 14.0 8.5 11.3 Admission to ward 19.6 18.4 19.0 Getting services 27.5 11.9 19.7 To get discharged 13.8 13.8 Total no. of inpatients interviewed 8 8 16

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Table 4: Satisfaction regarding waiting time

Type of Health Facility Watitng time for/Satisfaction District Hospital CHC PHC All Registration Too long 12.5 6.3 Appropriate 100.0 75.0 87.5 Too short 12.5 6.3 Can't say Doctor's call Too long 12.5 12.5 12.5 Appropriate 87.5 87.5 87.5 Too short Can't say Doctor's examination Too long 12.5 6.3 Appropriate 87.5 75.0 81.3 Too short 25.0 12.5 Can't say Admission to ward Too long 12.5 6.3 Appropriate 100.0 87.5 93.8 Too short Can't say Getting services Too long 12.5 12.5 12.5 Appropriate 75.0 87.5 81.3 Too short Can't say To get discharged Too long Appropriate 100.0 100.0 Too short Can't say Total no. of inpatients interviewed 8 8 16

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Table 5: Bahaviour of Staff

Type of Health Facility (Percent) Staff Behaviour District Hospital CHC PHC All Doctor greet in a friendly manner Yes 100.0 75.0 87.5 Somewhat 25.0 12.5 No Behaviour of Doctor Rude Reasonable 25.0 12.5 18.8 Good 75.0 87.5 81.3 Very kind Behaviour of urse Rude Reasonable 50.0 25.0 37.5 Good 50.0 75.0 62.5 Very kind Behaviour of Technical Staff Rude Reasonable 42.9 14.3 28.6 Good 57.1 85.7 71.4 Very kind Behaviour of Ayah Neligent Arrogant Indifferent Good 100.0 100.0 Behaviour of Ward Boys Neligent 25.0 8.3 Arrogant Indifferent 12.5 8.3 Good 75.0 87.5 83.3 Behaviour of Counter Clerk Neligent Arrogant Indifferent Good 100.0 100.0 100.0 Total no. of inpatients interviewed 8 8 16

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Table 6: Unique/ innovative measure taken to improve the staff behaviour Type of Health Facility (Percent) STAFF BEHAVIOUR District Hospital CHC PHC All Unique/innovative measure taken to improve the staff behaviour 8 8 16 Yes 25.0 12.5 No 100.0 75.0 87.5 Don't know Total no. of inpatients interviewed 8 8 16

Table 7: Privacy Ptivacy Type of Health Facility (Percent) District Ptivacy Hospital CHC PHC All Patients reporting presence of privacy at the place of examination 50.0 100.0 75.0 Total no. of inpatients interviewed 8 8 16

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Table 8 : PatientDoctor/ Provider Communication Type of Health Facility (Percent) PatientDoctor/ Provider District Communication Hospital CHC PHC All Doctor listened to description of ailment patiently Yes, somewhat 87.5 25.0 56.3 Yes, always 75.0 37.5 No 12.5 6.3 Did not interact with doctor Doctor allowed to ask question Yes, somewhat 87.5 37.5 62.5 Yes, always 12.5 62.5 37.5 No Did not interact with doctor Doctor responded to question Yes, somewhat 100.0 37.5 68.8 Yes, always 62.5 31.3 No Did not interact with doctor Doctor discussed about ailment Yes 62.5 75.0 68.8 No 37.5 25.0 31.3 Did not interact with doctor Doctor talked about the recovery Yes 62.5 100.0 81.3 No 37.5 18.8 Did not interact with doctor Doctor gave 'other advice' Yes 37.5 62.5 50.0 No 62.5 37.5 50.0 Did not interact with doctor Total no. of inpatients interviewed 8 8 16

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Table 9: Cleanliness of the facility Type of Health Facility (Percent) Type of facility/ Frequency of District cleaning Hospital CHC PHC All Floor Thrice a day Twice a day 25.0 12.5 Once a day 62.5 75.0 68.8 Less than once a day 12.5 25.0 18.8 Not applicable Toilet/ Bathroom cleaning Thrice a day Twice a day 12.5 12.5 12.5 Once a day 87.5 62.5 75.0 Less than once a day 25.0 12.5 Not applicable Changing patient's uniform Twice a day Once a day Less than once a day 25.0 12.5 Not changed 100.0 75.0 87.5 Not applicable Changing bedsheets Twice a day Once a day Less than once a day 12.5 6.3 Not changed 100.0 87.5 93.8 Not applicable Total no. of inpatients interviewed 8 8 16

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Table 10: Satisfaction of patients regarding cleanliness of the facility Type of Health Facility (Percent) Type of facility/ Satisfaction District Hospital CHC PHC All Floor cleaning Satisfied 12.5 6.3 Somewhat satisfied 25.0 25.0 25.0 Not satisfied 75.0 62.5 68.8 Toilet/ Bathroom cleaning Satisfied Somewhat satisfied 12.5 6.3 Not satisfied 100.0 87.5 93.8 Changing patient's uniform Satisfied Somewhat satisfied Not satisfied 100.0 100.0 100.0 Changing bed sheets Satisfied Somewhat satisfied Not satisfied 100.0 100.0 100.0 Total no. of inpatients interviewed 8 8 16

Table 11: Crowding in the facility Type of Health Facility (Percent) Crowding in the facility District Hospital CHC PHC All Availability of cot Immediately 87.5 87.5 87.5 Not immediately but same day Next day After more than a day 12.5 12.5 12.5 Never got the cot Availability fo cot/bed till the time of discharge Yes 100.0 87.5 93.8 No 12.5 6.3 Adequacy of sapce in the ward Adequate 12.5 25.0 18.8 Somewhat adequate 62.5 25.0 43.8 Not adequate 25.0 50.0 37.5 Satisfaction with the ward arrangement Satisfied 12.5 6.3 Somewhat satisfied 37.5 12.5 25.0 Not satisfied 62.5 75.0 68.8 Adequacy of space in IPD Adequate 12.5 6.3 Somewhat adequate 37.5 50.0 43.8 Not adequate 62.5 37.5 50.0 Total no. of inpatients interviewed 8 8 16

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Table 12: Amenities provided by the hospital Percentage of inpatients Type of Health Facility reporting availability/ % Percent District Hospital Percent CHC Percent PHC Percent All reporting satisfaction Availability of amenities Television Canteen 87.5 7 62.5 5 75.0 12 Medical shop 25.0 2 75.0 6 50.0 8 Telephone Accommodation for relatives Ambulance 62.5 5 87.5 7 75.0 12 Satisfaction among those who said the amenity is available Television Canteen 28.6 2 60.0 3 41.7 5 Medical shop 33.3 2 25.0 2 Telephone Accommodation for relatives Ambulance 80.0 4 28.6 2 50.0 6

Table 13: Continuity of treatment Type of Health Facility (Percent) Continuity of treatment District Hospital CHC PHC All Overall satisfaction on visiting to facility Dissatisfied 12.5 6.3 Somewhat satisfied 87.5 100.0 93.8 Satisfied Reason of dissatisfaction Lack of facilities Bad experience with doctor Poor quality of services 100.0 100.0 Charges are exobhitent Other Would like to come again in case fell sick Yes 25.0 75.0 50.0 No 12.5 6.3 May come/unsure 62.5 25.0 43.8 Whether recommend this hospital to other Yes 50.0 100.0 75.0 No 50.0 25.0 Total no. of inpatients interviewed 8 8 16

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PART II :OPD

This part of Chapter IX deals with the outdoor patients who visited for outdoor treatment in the hospitals selected under the survey. For comprehensive analysis different aspects including background characteristics of the outpatients are given in different tables of this part.

9.2.i: Background Characteristics of the Outpatients: It is observed in Table1 that about 91 percent outpatients belonging to ages between 20 and 49 years and about 9 percent of them are aged 60 years and over. The outdoor patients are mostly young. The sex composition of the patients is 32 percent males against 68 percent females. In regard to marital status of the outpatients about 13 percent are found to be unmarried and 87 percent are currently married. Among the patients 98 percent are coming from rural areas.

9.2.ii: Purpose of visit to the Health Institution. Under the survey 47 numbers of outpatients who visited CHC and PHC were interviewed to know their purpose of visit the health facility. Results show overall 19 percent outpatients visited health centres for minor illness. None of the outpatients visited any health centres under survey for Family planning services. About 19 percent patients visited for antenatal care. About 2 percent visited for eyecheck up. For child illness about 19 percent visited health institution. The rest 40 percent visited for other illness. (Table 2).

9.2.iii: waiting time Table3 states the average waiting time in minutes required by a patient for getting different services in the hospital. For outdoor registration average 8 minutes was required. The average time required for examination of a patient by a doctor is 12 minutes. Again, for pushing injection average time required 8 minutes and for getting medicines it took 14 minutes. Average waiting time for dressing required 23 minutes. However, only 37 minutes were required for payment of Bills if there is any.

9.2.iv: Satisfaction regarding waiting time. Table4 deals with the levels of satisfaction of out patients on the waiting time for registration in the hospital, Doctor’s examination of patient, pushing injection, getting medicines from the hospital, dressing works and payment of Bills. In regards to registration time about 68 percent outpatients perceived the waiting time as appropriate. Twenty six percent informed that the registration time was too long and 6 percent stated it was too short. Regarding doctor’s examination of patients, 11 percent of the patients commented that the waiting time for this process is too long. However, the highest percentage (70%) of the patients opined that the waiting time is appropriate. Eighty percent outpatients appreciated the waiting time as appropriate for pushing injection. In regard to getting medicines from the hospital 72 percent patients admitted the waiting time as appropriate, 21 percent and 7 percent patients respectively felt the time was too

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long and too short. Regarding Dressing work in the hospitals under survey all patients were satisfied. However, for payment of Bills 70 percent patients informed that the waiting time for the same was too long, whereas 27 percent commented it as appropriate and 3 percent as too short.

9.2.v: Behaviour of staff. Like the cases of IPD here also behaviour of hospital staff towards the out patients are assessed. In Table5 information on behaviour of staff of the hospitals to the out patients who visited the health centres for having treatment are given. Fifty five percent patients informed that doctor’s greetings were somewhat friendly and 40 percent admitted doctor’s greetings friendly. However, 4 percent admitted it as not friendly at all. In regards to doctor’s behaviour towards the outpatients, the highest percentage (60%) of the respondents describes it as good. The same type of finding has been observed in case of behaviour of Nursing staff and behaviour of dispenser also, where 55 percent and 49 percent respondent describe the behaviour of Nursing Staff and dispenser respectively as good.

9.2.vi: Maintenance of Privacy in the Hospital Table6 gives the percentage of the outpatients who reported the presence of privacy at the place of examination of the hospital. Maintenance of privacy at the hospital for examining the patients particularly the female patients is obligatory in the part of the hospital authority. When the patients were asked whether there is any arrangement for maintenance of privacy at the health centres they visited 77 percent patients reported the presence of the facility.

9.2.vii: PatientDoctor / Provider Communication. Cordial communication between the patients and the health providers creates a healthy atmosphere for receiving and providing health services at the health centres. In Table7 percentage of outpatients who gave their comments on communication between the patients and doctor or any health provider are given to divulge this important aspect. As per Table7 about 15 percent patients commented that doctor’s somewhat listened to description of their ailments. Again, 85 percent commented that the communication existed always. When the respondents were asked whether the doctor allowed them to ask questions about to their ailments 34 percent remarked that they were allowed somewhat, and 57 percent remarked that they were allowed fully to ask questions. In the case of doctor’s discussion about the ailments with the patients is found satisfactory. Generally patients become curious to know from the health service providers whether and when they would be recovered from their illness. Most of the health providers do not talk about it to the patients. When asked in the survey whether the doctor talked about the probable recovery to the patients 72 percent admitted and 28 percent patients declined the talk. Regarding other advices given by doctors to patients 38 percent patients admitted to have the other advices while 62 declined to have this.

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9.2.viii: Satisfaction of OPD patients regarding cleanliness of the facility. Information was also collected on patients’ satisfaction regarding cleanliness of the OPD room, Examination room, Dispensary, Laboratory, Injection room and Dressing room of the hospitals. Table8 reveals that about 28 percent patients did not find the OPD room clean. However, majority (47%) of the patients interviewed for the survey found the room partially clean. Again in case of the Examination room the highest percent (57%) of all the patients found the room partially clean. In regards to the cleanliness of the Dispensary of the hospital 34 percent of all patients interviewed commented it as clean. Accordingly, 17 percent patients reported that the dispensary of the hospital was not clean, while 47 percent patients reported that the room was partially clean. Regarding cleanliness of Laboratory of the hospital about 6 percent patients admitted the Laboratory as partially clean where as 15 percent patients admitted the Laboratory as fully clean and 2 percent informed the facilities as not clean. In the case of cleanliness of Injection room 28 percent patients observed the room partially clean while 32 percent patients observed as fully clean. About 23 percent patients reported the dressing room as partially clean and 9 percent patients reported the dressing room as fully clean. Here also, it is observed that the opinions given by the patients on the relevant aspects mentioned in the Table8 differ from one category of health centres to other.

9.2.ix: Satisfaction of OPD patients regarding crowding in the facility. Table9 gives the percentage of the out patients who were interviewed in the selected District Hospital and CHC and PHC to know their level of satisfaction over some facilities of the hospitals. When asked about adequacy of the OPD room in the health centres selected under the survey, 30 percent have reported that the OPD room is not adequate, another 38 percent remarked the room as somewhat adequate and 32 percent patients remarked that the OPD room is fully adequate. About adequacy of patient examination room 19 percent patients observed the room inadequate, while 51 percent patients observed the room somewhat adequate and 26 percent patient observed the room fully adequate. The lowest response on adequacy of examination indicates poor condition of the room. The Dispensary facility in the hospital is somewhat adequate which supported by the highest percentage (51%) of the outpatients interviewed under the survey. Of course, 40 percent patients observed the facility is as adequate. In the case of Laboratory facility 6 percent of the patients did not find it adequate. But, other 15 percent found it somewhat adequate and 11 percent of the patients remarked it as fully adequate. Injection room was not adequate according to the 17 percent of the patients. However, it was somewhat adequate for 28 percent and adequate for 28 percent of the patients. Again, on investigation whether the Dressing room is adequate only 4 percent of the patients have agreed with this view.

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9.2.x: Continuity of treatment. Continuity of treatment in the same health facility may be possible if the patient is satisfied with the services rendered by the hospital when they visit the facility first time. To unearth the possibilities of continuity when the patients were asked whether they were satisfied with the visit to the health facility, maximum (75%) of the patients of all the health facilities were somewhat satisfied, 15 percent were satisfied and 11 percent patients were not satisfied. Those who dissatisfied 60 percent each of them expressed the reason of nonsatisfaction as lack of facilities and 40 percent expressed about poor quality of services. Regarding continuity of treatment there in future, if feel sick, 92 percent patients of all the health facilities interviewed under study agreed to continue their treatment there in future too. However, all the respondents have agreed to recommended the health facilities to other to take treatment in need, This higher percentage of willingness to continue their treatment in the same facility in future and recommendation to others indicate their satisfaction on the services and the better facility available in the health facilities.

Table 1:Background characteristics of the out-patients Background Characteristics of the Out-Patients Percent Age < 20 years 2.1 20-29 years 53.2 30-39 years 31.9 40-49 years 6.4 50-59 years 2.1 60 years or more 4.3 Sex Male 31.9 Female 68.1 Marital status Unmarried 12.8 Currently married 87.2 Divorced/Separated - Widowed - Place of residence Rural 97.9 Urban 2.1 Type of Health Facility District Hospital 12.8 CHC 27.7 PHC 59.6 Total no. of out-patients interviewed 47

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Table 2: Purpose of visit to the Health Institution Type of Health Facility (Percent) Purpose of visit in the Health Institution District Hospital CHC PHC All Minor illness 16.7 7.7 25.0 19.1 FP services - - - - Antenatal care 16.7 15.4 21.4 19.1 PNC - - - - Eye checkup - 7.7 - 2.1 MDT-DOTs - - - -

Child illness 33.3 30.8 10.7 19.1

Other 33.3 38.5 42.9 40.4 Total no. of out- patients interviewed 6 13 28 47

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Table 3: Waiting time

Type of Health Facility Waiting time for District Hospital CHC PHC All

Registration Number of patients availed the service 6 13 28 47 Average waiting time (in minutes) 11.2 6.7 7.9 8.0

Doctor's examination Number of patients availed the service 6 13 28 47 Average waiting time (in minutes) 30.5 12.3 8.4 12.3

Injection Number of patients availed the service 4 11 15 30 Average waiting time (in minutes) 4.5 13.5 4.9 8.0

Getting medicines Number of patients availed the service 6 10 27 43 Average waiting time (in minutes) 45.8 9.7 8.4 13.9

Dressing Number of patients availed the service - 2 1 3 Average waiting time (in minutes) - 30.0 10.0 23.3

Paying bill Number of patients availed the service 3 9 18 30 Average waiting time (in minutes) 24.0 26.9 43.9 36.8

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Table 4: Satisfaction regarding waiting time Satisfaction Type of Health Facility (% of patients)

District CHC PHC All Hospital Registration Too long 50.0 23.1 21.4 25.5 Appropriate 33.3 76.9 71.4 68.1 Too short 16.7 - 7.1 6.4 Can't say - - - -

Number of patients availed the services 6 13 28 47

Doctor's examination Too long 33.3 7.7 7.1 10.6 Appropriate 50.0 76.9 71.4 70.2

Too short 16.7 15.4 21.4 19.1 Can't say - - - - Number of patients availed the services 6 13 28 47

Injection Too long - 9.1 20.0 13.3 Appropriate 100.0 90.9 66.7 80.0 Too short - - 13.3 6.7 Can't say - - - - Number of patients availed the services 4 11 15 30 Getting medicines Too long 33.3 10.0 22.2 20.9 Appropriate 50.0 90.0 70.4 72.1 Too short 16.7 - 7.4 7.0 Can't say - - - - Number of patients availed the services 6 10 27 43 Dressing Too long - - - - Appropriate - 100.0 100.0 100.0 Too short - - - - Can't say - - - - Number of patients availed the services - 2 1 3 Paying bill Too long 66.7 44.4 83.3 70.0 Appropriate 33.3 55.6 11.1 26.7 Too short - - 5.6 3.3 Can't say - - - - Number of patients availed the services 3 9 18 30

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Table 5: Behaviour of staff Type of Health Facility Staff Behaviour District Hospital CHC PHC All Doctor greet in a friendly manner Not friendly 16.7 - 3.6 4.3 Yes, somewhat 50.0 38.5 64.3 55.3 Yes 33.3 61.5 32.1 40.4 Did not interact/ Not applicable - - - - Behaviour of Doctor Rude - - - - Reasonable 50.0 15.4 35.7 31.9 Good 33.3 69.2 60.7 59.6 Very kind 16.7 15.4 3.6 8.5 Did not interact/ Not applicable - - - - Behaviour of Nursing Staff Rude - - - - Reasonable 50.0 - 60.7 42.6 Good 50.0 92.3 39.3 55.3 Very kind - 7.7 - 2.1 Did not interact/ Not applicable - - - - Behaviour of Dispenser Rude - - 7.1 4.3 Reasonable 66.7 7.7 60.7 46.8 Good 33.3 92.3 32.1 48.9 Very kind - - - - Did not interact/ Not applicable - - - - Behaviour of Technician Rude - - - - Reasonable 33.3 7.7 10.7 12.8 Good 16.7 53.8 3.6 19.1 Very kind - - - - Did not interact/ Not applicable 50.0 38.5 85.7 68.1 Total no. of out-patients interviewed 6 13 28 47

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Table 6: Privacy Type of Health Facility (Percent) Privacy District Hospital CHC PHC All Patients reporting presence of privacy at the place of examination 83.3 100.0 64.3 76.6 Total no. of out-patients interviewed 6 13 28 47

Table 7: Patient-Doctor/Provider Communication Type of Health Facility (Percent) Patient-Doctor Communication District Hospital CHC PHC All Doctor listened to description of ailment patiently Yes, somewhat 33.3 7.7 14.3 14.9 Yes, always 66.7 92.3 85.7 85.1 No - - - - Did not interact/Not Applicable - - - - Doctor allowed to ask questions Yes, somewhat 16.7 15.4 46.4 34.0 Yes, always 66.7 69.2 50.0 57.4 No 16.7 15.4 3.6 8.5 Did not interact/Not Applicable - - - - Doctor responded to questions Yes, somewhat 50.0 30.8 46.4 42.6 Yes, always 50.0 69.2 53.6 57.4 No - - - - Did not interact/Not Applicable - - - - Doctor discussed about the ailment Yes 50.0 92.3 82.1 80.9 No 50.0 7.7 17.9 19.1 Did not interact/Not Applicable - - - - Doctor talked about the recovery Yes 16.7 76.9 82.1 72.3 No 83.3 23.1 17.9 27.7 Did not interact/Not Applicable - - - - Doctor gave 'other advice' Yes 66.7 30.8 35.7 38.3 No 33.3 69.2 64.3 61.7 Did not interact/Not Applicable - - - - Total no. of out-patients interviewed 6 13 28 47

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Table 8: Satisfaction of OPD patients regarding cleanliness of the facility Type of Health Facility (Percent of Satisfaction regarding cleanliness in patients) the facility District Hospital CHC PHC All OPD Room Not clean 33.3 7.7 35.7 27.7 Partially clean 33.3 30.8 57.1 46.8 Clean 33.3 61.5 7.1 25.5 No. of patients availed the services 6 13 28 47 Examination Room Not clean 16.7 - - 2.1 Partially clean 50.0 30.8 71.4 57.4 Clean 16.7 61.5 28.6 36.2 No. of patients availed the services 6 13 28 47 Dispensary Not clean 33.3 15.4 14.3 17.0 Partially clean 33.3 23.1 60.7 46.8 Clean 33.3 61.5 21.4 34.0 No. of patients availed the services 6 13 28 47 Laboratory Not clean - - 3.6 2.1 Partially clean - - 10.7 6.4 Clean - 38.5 7.1 14.9 No. of patients availed the services 6 13 28 47 Injection Room Not clean - 7.7 7.1 6.4 Partially clean - 23.1 35.7 27.7 Clean 50.0 61.5 14.3 31.9 No. of patients availed the services 6 13 28 47 Dressing Room Not clean - 7.7 7.1 6.4 Partially clean 16.7 15.4 28.6 23.4 Clean - 15.4 7.1 8.5 No. of patients availed the services 6 13 28 47

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Table 9: Satisfaction of OPD patients regarding crowding in the facility Type of Health Facility (Percent of Satisfaction regarding crowding in patients) the facility District Hospital CHC PHC All OPD Room Not adequate 16.7 7.7 42.9 29.8 Somewhat adequate 50.0 46.2 32.1 38.3 Adequate 33.3 46.2 25.0 31.9 Not applicable - - - - No. of patients availed the facility 6 13 28 47 Examination Room Not adequate 33.3 7.7 21.4 19.1 Somewhat adequate 33.3 23.1 67.9 51.1 Adequate 16.7 61.5 10.7 25.5 No. of patients availed the facility 6 13 28 47 Dispensary Not adequate 33.3 - 3.6 6.4 Somewhat adequate 33.3 53.8 53.6 51.1 Adequate 33.3 46.2 39.3 40.4 No. of patients availed the facility 6 13 28 47 Laboratory Not adequate - - 10.7 6.4 Somewhat adequate - - 25.0 14.9 Adequate - 30.8 3.6 10.6 No. of patients availed the facility 6 13 28 47 Injection Room Not adequate - 7.7 25.0 17.0 Somewhat adequate 16.7 23.1 32.1 27.7 Adequate 33.3 61.5 10.7 27.7 No. of patients availed the facility 6 13 28 47 Dressing Room Not adequate - 7.7 21.4 14.9 Somewhat adequate 16.7 7.7 25.0 19.1 Adequate - 15.4 - 4.3 No. of patients availed the facility 6 13 28 47

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Table 10: Continuity of treatment Type of Health Facility (Percent) Continuity of treatment District Hospital CHC PHC Total

Dissatisfied 33.3 - 10.7 10.6 Somewhat satisfied 50.0 69.2 82.1 74.5 Satisfied 16.7 30.8 7.1 14.9 Reason of dissatisfaction, if dissatisfied Lack of facilities 100.0 - 33.3 60.0 Bad experience with doctors - - - - Poor quality of services - - 66.7 40.0 Charges are exorbitant - - - - Other - - - - Visit again to the facility (if fell sick) Yes 66.7 92.3 96.4 91.5 No - - - - May come/unsure 33.3 7.7 3.6 8.5 Recommend this hospital to others

Yes 100.0 100.0 100.0 100.0 No - - - - Total no. of out-patients interviewed 6 13 28 47

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CHAPTER X

Major Findings, Comments and Suggestions

MAJOR FIDIGS: On District health scenario and district Hospital: 1) The District has possessed 8 Blocks and 886 numbers of inhabited villages (2001 Census). 2) SexRatio in the District is computed as 933 females against 1000 male. 3) About 83 percent population of the district lives in rural areas. This indicates lesser urbanization in the district. 4) Jorhat has 1 district hospital, 2 subdivisional hospitals, 3 CHC and7 PHC, which are reported to be operational for 24X 7 hrs. 5) There are 97 Medical Officers in the district. 6) It is seen that there are 13 numbers of registered RKS in Jorhat district and all are functioning presently. 7) A total of 11,969 women have been registered under JSY scheme in the District. 8) There are 241 indoor beds available in the JDS Civil hospital, Jorhat 9) Bio Medical Wastes are found to be buried in JDS Civil hospital; Jorhat and these wastes are segregated in three different bins 10) A total of 4250 number deliveries have taken place in the hospital during last 3 calendar months. 11) The hospital has recorded 3383 numbers OPD Surgical cases and 898 IPD surgical cases during last 3 months 12) The diagnostic section of the JDS Civil Hospital has some essential services for patients like x ray, Ultrasound, ECG, etc. The hospital do not has Ultrasound guided Biopsy facility.

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On Community Health Centres: 1) The District Jorhat has 3 CHCs. However, in connection with the Appraisal Survey, Titabar and Kamalabari (Majuli) were selected for assessment. 2) The Titabar and Kamalabari CHCs serve 44425 and 46763 numbers of populations respectively. 3) In Titabar FRU there are total 37 beds consisting of 18 males and 19 females. On the other hand in the Kamalabari CHC there are 19 beds out of which 9 for males. 4) Titabar CHC has one Regular General Surgeon, 2 Obstertricians/Gynaecologists, 1 paediatrician, 1 Anaesthetist, 4 general duty Medical Officer, and 1 Eye Surgeon. On the other hand, Kamalabari CHC has 2 General Duty Medical Officer out of 5 section posts, and 1 Eye surgeon only 5) Both Titabar and Kamalabari CHC are functioning on 24x7 basis and both have laboratory facilities. 6) Both Titabar and Kamalabari CHCs have registered RKS. 7) Titabar and Kamalabari CHCs record 490 and 763 Institutional Deliveries respectively during 200708. 8) It is observed that the Kamalabari CHC in comparison to Titabar CHC is having shortcomings in case of possessing the modern facilities for rendering Quality Health Service to the people. This CHC needs attention for infrastructure, Human Resource development and provision of modern Equipment and Medicines 9) Titabar and kamalabari CHC recorded 299 and 22 ANC Registration cases respectively On Primary Health Centers: 1) The selected PHC Mohimabari and Borhola under Titabar CHC cover 9244 and 9944 people respectively in their locality while Karatipar and Jengraimukh PHCs under Kamalabari CHC cover 8201 and 27838 people respectively.

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2) It important to state that only Mohimabari and Borhola PHC under Titabar CHC are equipped to provide basic services. None of the selected PHCs have 46 beds facility. 3) It is observed that Barhola, Karatipar and Jengraimukh PHC have Labour Rooms which are essential for RCH services 4) There are 2 numbers of doctors both in Mohimabari and Jengraimukh PHC, while Borhola and Karatipar PHC each have 1 number of doctors 5) It is seen that 3 PHCs under study, namely Borhola, Karatipar and Jangraimukh have Labour Rooms in their premises and all are currently in use. 6) The analysis of Status of performance of labour Rooms during 200708 shows that Borhola, karatipar and Jangraimukh PHC register 112 118 and 437 numbers of Institutional Deliveries respectively 7) There is no any laboratory Testing facility in Mohimabari, Borhola, and Jengraimukh PHC. 8) The Indian Public Health Survey (IPHS) has not been carried out in any selected PHCs. 9) The Borhola shows somewhat higher ANC registration than other three PHCs. On Sub Centres: 1) To meet the survey objectives 12 SubCentres (SC) from 4 PHCs under 2 CHCs are selected as per survey design in the district. 2) At an average 4464 population is covered by a selected SC in the district. 3) Accredited Social Health Activist (ASHA) programme is successfully working in the SCs of the of the district under study. 4) Every SubCentre is equipped with an ANM trained in Nursing and a building for Health Centre cum Quarter

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5) It is observed that only 4 SCs under study namely Charpaikhowa, Kardoiguri, Jengraibalichapari and Bhakatiduwar have labour Rooms in their premises 6) In regard to the availability of Iron and Folic Acid tablets 50 percent (6 Numbers out of 12) of the selected SCs have it, and 58 percent subcentres have Disposable Delivery Kits. Only 8.3 percent subcentre i.e one subcentre each is having Emergency Contraceptive & Tab. Flucanazole Vaginal. 7) All the sample SCs (100%) register pregnancy cases within three months 8) On average 28 ANC cases are registered by each sample Sub Centre during 3 months prior to the Survey. 9) Hundred percent i.e. The study reveals that all of the ANMs are aware of the amounts to be given to JSY beneficiaries. 10) Thirty six numbers of JSY cases in average were registered in last 3 months in the selected SCs before the Survey. On Household Characteristics: 1. A total of 1200 respondents in 1200 households were interviewed. Among them about 26 percent are young of age less than 30 years and 9 percent are of age 60 years and more. 2. The respondents consist of 47 percent women against 53 percent males. 3. Twenty one percent respondents are fully illiterates. Nineteen percent respondents completed one to five years of schooling, 22 percent completed 5 years to 9 years of schooling and 38 percent completed 10 years and more years schooling. 4. In regards to marital status of the respondents it is found that 6 percent were unmarried, 88 percent respondents were married and about 6 percent widowed persons. 5. The total households consist of 3 percent Scheduled Caste, 50 percent Scheduled Tribe, 29 percent OBC and 18 percent

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others community. According to religious affiliation, 94 percent of households are Hindus and remaining 6 percent are composed of Christian and Muslims. 6. The survey finds about 40 percent households having BPL status, 6 percent selected households are living in pucca house, percentage of households having electricity connection is 24, about 56 percent have toilet facility, only a few, i.e. about 4 percent households connected with piped water supply, another 17 percent households are using LPG/Biogas for cooking, 87 percent households are with own agricultural land and households having mobile phone and television are 24 and 20 percents respectively. 7. The number of children born during last 5 years in the Survey area was 629 out of which 46 percent was belonging to Institutional Delivery. 8. It is reported that 61 percent households dispose their wastes by throwing in the open places, 32 percent have buried their wastes in a pit and remaining 7 percent have burnt the waste. 9.Thirty two percent household having the problem of Stagnation of wastewater around the households. 10. Almost all the sample households prefer Allopathic medicine. Preference of other system of medicine is very less among the people of the villages in the survey area. 11. Ninety seven percent respondents of the selected households heard about ANM who are mostly appointed in SubCentres. 12. About 43 percent respondent admitted health worker’s visit in last one month. 13. Only 3 percent of the respondents have agreed to availability of RMP health facility at the time of need. 14. Thirty two percent respondents have identified CHCs as their help full health facility.

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15. About 62 percent respondent prefers to take the serious patients to District or SubDivisional hospital. 16. Ninety four percent respondent has reported that they use private vehicle for carrying serious patients from the village to any health facility. It is reported that Govt. Ambulance is not readily available in their proximity. 17. About 82 percent respondents of the selected households have heard of NRHM and 99 percent respondents have heard about ASHA. 18. About 94 percent respondents have been aware about the JSY scheme. 19. Overall 38 percent respondents have admitted that they have JSY beneficiaries in their household. 20. Four percent JSY beneficiaries are under the age of 20 years. The highest percentage (38%) of the JSY beneficiaries belongs to the age group of 2529 years. 21. Sixty two percent beneficiaries have given 2 live birth and 38 percent have given 3 0r more live birth. 22. Forty two percent beneficiaries are belonging to Below Poverty Line (BPL). 23. Regarding place of last delivery (preceding the present one) 43 percent beneficiaries delivered their children at home and 57 percent gave births at health institution. 24. Twenty six percent beneficiaries heard about JSY scheme before being pregnant and 74 percent heard during the pregnancy. 25. The majority (65%) of the JSY beneficiaries were registered at SubCentres. 26. Out of 431 JSY beneficiaries 99 percent had got JSY cards. Seventy percent beneficiaries have been helped by ASHA in getting JSY cards.

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27. Fifteen percent pregnant mothers delivered their children at District hospital; about 20 percent in CHC, 24 percent in PHC, only one percent in private hospital and 41 percent gave their births at home. 28. Forty seven percent mothers opted institutional delivery due to money available under JSY scheme and 61 percent of the total beneficiaries preferred to institutional deliveries for better access to it. 29. Seventeen percent beneficiaries have received referral slip from ASHA or any health personnel. 30. The average distance from the residences of the beneficiaries to the health centres is 14 kilometers and Private vehicle is the modal transport, which is used by 74 percent beneficiaries. 31. ASHA arranged transport for 20 percent beneficiaries and ANM arranged for about 16 percent beneficiaries. It is reported by the 79 percent beneficiaries that they had been able to pay for the transport services. 32. The respondents have mentioned that they had to wait on an average of 40 minutes to come someone to serve them in the Health Facility. 33. About 93 percent have had normal deliveries and other 7 percent deliveries were occurred by Caesarean operation. 34. The beneficiaries had to spend average 2 days at the health facility for each delivery of birth. 35. About 31 percent beneficiaries paid at the health centre and each beneficiary for a single delivery paid average Rs.874/. 36. Fifty six percent of the beneficiaries have fully satisfied with service at the health facility, whereas 42 percent somewhat satisfied and 2 percent did not satisfy. 37. Eighteen percent of the beneficiaries have admitted that home delivery is more convenient.

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38. According to the 85 percent respondents transport was not being available and 21 percent unable to afford the cost and other related aspects of the institutional deliveries. 39. There are 431 beneficiaries in total under JSY scheme in the survey area. Out of this about 52 percent received cash incentive @ Rs.1356/ on an average. 40. About 98 percent beneficiary has received incentive in one instalment where as rest 2 percent received in 23 instalments. 41. About 9 percent beneficiary received the cash incentive immediately after the delivery. Majority (61%) received within a week of delivery, 23 percent received much later of delivery and 6 percent received it at some unassigned times. 42. About 17 percent of the beneficiaries received cash incentive at District/SubDistrict hospital, about 37 percent received at CHC, 42 percent received at PHC, 2 percent of them received at SUBCentres and another 2 percent received it at other places. 43. About 11 percent of the beneficiaries admitted that they were asked to pay the bribe, 81 percent face difficulties because they were paid by cheque/ draft and 8 percent face other difficulties. 44. Overall, 52 percent households availed health services in government health facilities in last 6 months preceding the survey. 45. About 20 percent household’s availed health services from District or SubDistrict hospital, about 21 percent from CHC, more than 44 percent from PHC, about 14 percent from Sub Centre and only less than 1 percent availed health services from AYUSH. 46. About 53 percent visitors of health facility claim that the behaviour of the health staff was courteous.

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47. About 56 percent respondents mentioned staff’s positive response to their complaints and 2 percent respondents expressed of not listening to their complaints. 48. Fifty six percent respondent’s has positively reacted on privacy maintained in the services offered to them. 49. Twentynine percent respondent told that they got the medicine from the health facility and 25 percents said ‘no’. 50. Forty one percent users admitted that they were charged out of which 88 percent respondents said the charge was for registration, 18 percent said it was for Xray charge, 8 percent informed it was for doing ultrasound and another 20 percent reported it was for doing laboratory test. 51. It is found that only 6 percent of BPL patients were provided free or subsidised services in the Govt, health centres and 66 percent denied to have got such advantage while remaining 28 percent did not know anything about it. 52. In paper work 32 percent of BPL patients faced problems, 34 percent did not face any problem and rest 34 percent did not know about it. 53. Only 2 percent BPL patients admitted that the Rogi Kalyan Samity (RKS) facilitated the paper works for BPL patients in obtaining free or subsidized services. 54. Sixty six percent respondents have reported that Malaria had appeared in their area during last 6 months. On the other hand, 64 percent respondents admitted the appearance of Gastroenteritis in their locality. 55. It is observed that 43 percent of the respondents know hand washing is a preventive measure while 70 percent know use of safe food and water is a preventive measure to prevent Diarrhoea, whereas 5 percent agreed proper disposal of garbage is another preventive measure for the same. When the

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respondents were asked about the action to be taken against high fever, only 9 percent told about blood testing for malaria. 56. Among the respondents about 68 percent had admitted having awareness about family planning methods. Regarding ideal gap required between 1st and 2nd child less than 1 percent preferred 1 year gap, 24 percent preferred 2 years gap and majority of about 76 percent preferred 3 or more years. 57. Seventy four percent of respondents heard about HIV/AIDS. Regarding modes of HIV/AIDS, 74 percent of respondents have knowledge about HIV infection through sexual contact. About 70 percent of respondents know that HIV may spread through sharing same needles or syringes. 58. About 73 percent respondent gathered knowledge on HIV/AIDS from radio and 41 percent from Television. 59. Only one percent of respondents has knowledge about VCTC. On ASHA: 1) Each of the 30 interviewed ASHAs served an average population of 959 up to the date of their interview under survey. 2) Forty percent of ASHA under study have provides DOT to T.B. patients. 3) At an average about 7 JSY cases per month facilitated in last 3 months by ASHA under study 4) Average 4 numbers of new pregnancies were identified by ASHA in last 3 months. 5) About 77percent ASHAs faced problem of nonavailability of funds in time, about 37 percent reported about absence of adequate training, 63 percent faced delayed supply of drugs, 10 percent reported that the behaviour of staff in health facilities was not appropriate and about 23 percent ASHAs reported about inadequate facilities for institutional deliveries.

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6) About 77 percent ASHAs suggested for arranging more training programme for ASHAs and Community members 7) For prevention of diarrhoea, about 73 percent ASHAs insisted on hand washing, 93 percent on use of safe water, 70 percent on use covered container and of 60 percent on proper disposal of garbage. 8) Regarding ideal time for initiating breastfeeding 93 percent insisted on within 1 hour of delivery. On Gram Panchayats: 1) Each Gram Panchayat, on an average, has 9960 populations of which 986 belong to scheduled caste, 2872 belong to scheduled tribe communities 2) Hundred percent GP reported regular availability of ANM in SC and provision of timely services by SubCentres to the patients 3) In regard to coverage of GP by type of reported improvement due to NRHM, 17 percent GP admitted availability of funds for SubCentres and another 92 percent GP has knowledge about availability of community support to ASHA workers 4) About 23 percent GP have felt inadequate training for of ASHA, another 15 percent have also felt inadequate facility available for institutional deliveries. On IPD: 1) More than 94 percent of patients are of age bellow 40 years. In the age above 60 years 6 percent patients have been found. It depicts the picture of large extents of diseases among young of the community. 2) The sex composition of the Patients is dominated by females with about 69 percent share. 3) Overall 50 percent patients had been admitted on delivery purpose and other 50 percent on other reasons

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4) On an average about 7 minutes per patient are required for registration the name in the hospital, about 10 minutes require for doctor’s call, and 11 minutes for doctor’s examination, 5) Majority of IPD patients (88%) admitted the waiting time for registration is appropriate and the same percentage of the patients commented that the time of doctor’s call is also appropriate. 6) Eighty eight percent patients expressed their affirmative answers towards the behaviour of doctor who greets the patients in a friendly manner. 7) Seventy five percent patients admitted that privacy is maintained in the hospitals. 8) About 56 percent patients agreed that doctor somewhat listened to description of ailment patiently and 62 percent said that doctor always allowed them to ask question. Of course, 68 percent respondent on the other hand told that they responded always to their question. 9) Sixty nine percent of the patients stated about cleaning the ward floor once a day, and 75 percent stated cleaning of Toilet/Bathroom once a day. 10) On availability of cots for patient 88 percent of them informed that it is available immediately. 11) Regarding level of satisfaction among those who said the amenities were available 42 percent of them satisfied with the canteen, 25 percent satisfied with Medical shop and 50 percents are satisfied with the Ambulance 12) Six percent respondents expressed their dissatisfaction and remaining 94 percent expressed somewhat satisfaction in regards to continue their treatment in future on the basis of their satisfaction on services, amenities, behaviour of staff etc.

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On OPD: 1. About 91 percent outpatients belongs to ages between 20 and 49 years and about 9 percent of them are aged 60 years and over. 2. The sex composition of the patients is 32 percent males against 68 percent females. 3. About 13 percent OPD patients are found to be unmarried and 87 percent are currently married. 4. Among the OPD patients 98 percent are coming from rural areas. 5. Nineteen percent outpatients visited health centres for minor illness. None of the outpatients visited any health centers under survey for Family planning services. 6. For outdoor registration average 8 minutes was required. The average time required for examination of a patient by the doctor is 12 minutes. 7. About 68 percent outpatients perceived the waiting time for registration as appropriate. Twenty six percent informed that the registration time was too long and 6 percent stated it was too short. 8. Fiftyfive percent patients informed that doctor’s greetings were somewhat friendly and 40 percent admitted Doctor’s greetings friendly. However, 4 percent admitted it as not friendly at all. 9. In regards to doctor’s behaviour towards the outpatients, the highest percentage (60%) of the respondents describes it as good. 10. Seventy seven percent of OPD patients reported that privacy is maintained in the hospitals. 11. Eighty five percent patients stated that the doctor always listened to description of ailment patiently.

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12. Twenty six percent of the patients interviewed for the survey satisfied regarding cleanliness of OPD rooms. 13. Seventeen percent patients reported that the Dispensary of the hospital was not clean, while 47 percent patients reported that the room was partially clean. However, 34 percent patients reported that the Dispensary was fully clean. 14. About adequacy of patient examination room 19 percent patients observed the room inadequate, while 51 percent patients observed the room somewhat adequate and 26 percent patient observed the room fully adequate. 15. Maximum (75%) of the patients of all the health facilities were expressed somewhat satisfaction in regards to continue their treatment in future on the basis of their satisfaction on services, amenities, behaviour of staff etc.

COMMETS AD SUGGESTIOS: On District Hospital: Though the Jorhat JDS Govt. Hospital has more or less all the facilities, yet it has more requirement of some specialist doctor in some departments like Paediatric, Gynaecology etc. The patients of the hospital are not fully satisfied in its cleanliness, which should be looked into. However, the investigation team had to go several times for data collection to the district hospital as well as the NRHM district office Jorhat, even though both the authorities could not provide some required information. On CHC: It is felt that the Kamalabari CHC of Majuli in Jorhat District should be provided some medical specialist like Gynaecologist, Paediatrics and Anaesthetist. The CHC is located in a largest river island of Brahmaputra river. The people of this area are facing more difficulties to go outside the island particularly Jorhat and for any treatment because of mostly inconvenient communication. Therefore all the

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facilities for any kind of treatment should be ensured in Kamalabari CHC. Again the CHC should be well bounded by a permanent wall. Medicine storeroom of the CHC demands to be improved. The CHC needs to be provided more cabins for doctor and a conference hall. However, the Titabar CHC designated as FRU has more or less all the required facilities and the Titabar BPSC is also located in the same premises for which the beneficiaries can avail the treatment facilities in both the institutions. On PHC: PHC and Borhola SD are the two health facilities covered for the survey under Titabar CHC. is the nearest and Borhola is the farthest health facilities from the Titabar CHC. The later one is adjutant to one of the N.E states Nagaland. It was seen that the PHC had no Medical Officer In Charge at the time of survey. Again the PHC has no provision of proper labour room, but at emergency situation, deliveries are conducted therein. Therefore, more doctors with wellequipped labour room including delivery kits should be provided to the PHC. On the other hand, giving importance of its location the Borhola SD should be given preference in the following

No. of Doctor, GNM & ANM to be increased. Repairing of old building. Fullfledged Lab. To be introduced. Permanent driver, sweeper and chowkidar may be provided. Appointment of other office staff. Karatipar and Jengrai are the two health facilities undertaken for the survey under Kamalabari CHC of Majuli in Jorhat district. Karatipar is the nearest and Jengrai is the farthest facilities from the Kamalabari CHC. It is observed that, in Karatipar only one doctor is working which seems to be more difficult to serve a huge population. Therefore, no. of doctor may be increased. In case of the Jengrai also, it demands more manpower as well as more facilities with wellprotected boundary wall.

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On SubCentre:

Most of the SubCentres under Kamalabari CHC in Majuli of Jorhat district are not fully equiped. They are facing water supply and electricity problem. Doctor’s visit in the SCs is also not upto the mark. This should be improved. In case of SCs surveyed under Titabar CHC also, most of the buildings are found in measurable condition. This should be looked into. Again, some important medicines are found to be not available in the Sub Centres. ANMs of some Sub Centres have reported to be facilitated with these medicines. As such, proper infrastructure facilities as well as medicines should be provided to all the Sub Centres as these Sub Centres have been serving in very remote areas.

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A Typical House at River Island Majuli, Dist:Jorhat

Field Investigator Interviewing a Woman at Majuli, Dist: Jorhat

Field Survey Team in a at Majuli

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IPD Patients at JDS Civil Hospital, Dist: Jorhat

Female Ward at JDS Civil Hospital, Jorhat

A Internal View of Labour Room at JDS Civil

Interview Carried out by Field Investigators at different Localities in Jorhat District, Assam

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OPD Patients in JDS Civil Hospital, Jorhat

Laboratory Technician working in Lab.

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Doctors and other staff working in different Hospitals at Jorhat District, Assam

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