Vol. XI No. 5; May 2015 A DDP PUBLICATION Pages: 32

A Bigger & Better ATM 2015

The Arabian Travel Market 2015, scheduled for May 4-7 in , promises to be bigger and better. For 21 years, the exhibition has provided opportunities for business meetings between organisations from around the globe. This year, the market’s spotlight theme is Family Travel, besides Travel Technology, Business Travel, Luxury and Wellness.

S USMITA G HOSH

ver 23,500 visitors came to the Arabian OTravel Market in 2014, marking a 12 per cent increase in overall visitors compared to 2013, with 14,838 meeting requests made. ATM 2015 is set to be even bigger with another new Faisal Ahmed Russel G.H. Sharpe Freddy Farid Kobkarn Wattanavrangkul Khaled Sharabassy hall being added. General Manager COO, Citymax Hotel Area General Manager Minister of Tourism and Sport General Manager Tourism Development Landmark Hospitality Gloria Hotels & Resorts Tourism Authority, Thailand Tilal Liwa Hotel Department During ATM 2014, Ajman Tourism Development The results of ATM We have decided We have noticed We would be We offer Department (ATDD) launched 2014 included that to build 3 new an increasing implementing different an international promotion Ajman tourism marketing customized campaign, updated stake- hotels to be ready number of Dubai holders, partners about its revenues reached by 2017 as World visitors from the strategies to packages for recent activities and plans for nearly AED 300 mn, will business and attract ME tourists guests to discover the near future. compared to AED need a lot more leisure sector through ‘Discover the true spirit of “In general, we, at 220 mn in 2013 mid-market rooms in 2015 Thainess 2015’ Arabia ATDD, had done our best to make use of such an international event in every Manager, Ajman Tourism serve as one of the targets of revenues reached nearly compared to about 600,000 pared to 29 in 2013,” possible way. We are Development Department. such vision. “Our success is AED 300 million, compared in 2013. Average hotel occu- Al Nuaimi said. taking part in ATM 2015 measured by the results of to AED 220 million in 2013. pancy rates reached 65 per for the fourth consecutive ATDD works as part of the tourism sectors in Ajman. The number of hotel and cent. The number of hotel The launch project of year,” informed Faisal Ajman Vision 2021. Each The results of ATM 2014 hotel apartments’ guests in establishments in Ajman Ajman Tourism Investment Ahmed Al Nuaimi, General activity held by ATDD should included that Ajman tourism 2014 increased to 850,000, reached 31 in 2014, com- Contd. on page 4 

4 TRAVTALK MAY 2015 NEWS Sharjah woos Chinese travellers Sharjah has been in the spotlight as a popular destination for Chinese tourists as Sharjah Commerce and Tourism Development Authority (SCTDA) led the Emirate’s participation in China Outbound Tourism and Travel Market (COTTM) exhibition recently for the second year.

TT BUREAU from China this year as we Sharjah’s hotels received positive impact of SCTDA’s against more than 263,000 in celebrate Sharjah’s recogni- more than 35,000 Chinese participation in prominent 2013, added H.E. Al Midfa. harjah’s participation in tion as the Capital of Arab guests during 2014, exhibitions in the Chinese Sthe specialised interna- Tourism for 2015.” registering an increase of tourism market. The Sharjah pavilion at tional exhibition that attracts over 130 per cent against the COTTM Beijing was a global industry stakeholders Sharjah has emerged as the 2013 figures when the The SCTDA Director blend of tradition and moder- is especially significant this a major destination for tourists emirate received 15,000 General says that COTTM nity and drew attention to the year considering that the from China due to its safe and Chinese guests. Beijing has opened a new Emirate’s celebrations over Emirate is celebrating its secure environment, family window for Sharjah to the the winning of the Arab recognition as the Capital of friendly atmosphere, wide The number of Chinese Asian markets, which Tourism Capital Award for Arab Tourism for 2015. selection of hotels and guests in Sharjah constituted have emerged as the most 2015, a recognition Sharjah its cultural offerings. In view 1.8 per cent of total number of promising outbound tourism earned on the basis of its cul- H.E. Khalid Jasim Al Midfa On Sharjah’s participa- Director General market in . Tourists tural diversity, heritage and tion in the COTTM Beijing SCTDA from the Asian market distinct tourism experience. 2015, H.E. Khalid Jasim Al Sharjah’s hotels received more than are increasingly attracted Midfa, Director General, in the Chinese tourism market 35,000 Chinese guests during 2014, to the because Marhaba, China SCTDA, says, “Sharjah’s suc- and enhanced its relations registering an increase of over 130 per of its rich history, culture cessful participation at with the Chinese and Asian and a plethora of leisure N Number of Chinese COTTM Beijing in 2014 stakeholders. We look forward cent against the 2013 figures when the and entertainment options, guests in Sharjah helped strengthen its position to welcoming more tourists Emirate received 15,000 Chinese guests including luxury hotels constituted 1.8% of total and facilities. number of international guests received during the year 2014, a 124% The number of visitors jump over 2013 when of the growing visitor international guests received from Asian countries to they accounted for 0.8% numbers from China, Air during the year 2014, a 124 Sharjah registered sustained N Sharjah’s hotels Arabia recently started per cent jump over 2013 when growth in the past few years received more than services to Urumqi, the they accounted for 0.8 per with hotels in the Emirate 35,000 Chinese guests largest city in Western China. cent. The number of Asian recording 19 per cent during 2014, an increase guests of diverse nationalities increase in the number of of over 130% against the 2013 figures when the Highlighting the growing in the Emirate’s hotels also Asian guests. Sharjah emirate received 15,000 Chinese interest in Sharjah, grew from 13.4 per cent to received more than 313,000 Chinese guests H.E. Al Midfa stated that 15.9 per cent, highlighting the Asian guests in 2014 as 91% repeat exhibitors@ATM 2015

 Contd. from page 1 tion of travellers pouring in in road shows, workshops and with the delegation from all to attract Middle East tourists Market as attractive packages generally from , China, travel trade shows in UAE and over Thailand and discover through the ‘Discover Thainess to attract families and groups Map is now completed and its and Far East,” he added. overseas. In 2014 we have varied attractions which the 2015’ campaign which looking for leisure getaway, will results will be announced on organised more than 45 famil- country can offer the Middle includes ‘Thai Experience’, be unveiled the first day of ATM 2015. Also, “Along with DTCM we iarisation trips for our overseas East tourist,” asserted ‘Thai Way of Life’ and ‘Thai ATDD, every year, produces a are making new initiatives to partners mostly from CIS Kobkarn Wattanavrangkul, Culture’. We would also be Khaled Sharabassy, promotional video on tourism start promoting this mid mar- countries, India, Germany and Minister of Tourism and Sport focussing on niche segments General Manager, Tilal Liwa potentials in Ajman. The 2015 ket segment in Dubai. Hence, Turkey,” commented Freddy Tourism Authority, Thailand. like Wedding and Hotel, mentioned, “The hotel is film will be launched during the we can able to see different Farid, Area General Manager, “We would be implementing a Honeymoons, Medical now positioned as an ideal days of the event. types of travellers. Henceforth, Gloria Hotels & Resorts. range of marketing strategies Tourism, Green Tourism, destination for a perfect leisure the travel trade can have better Gastronomy Tourism, travel getaway. We offer differ- ATM 2014 was indeed packages and reasonable “We have recently Shopping and Sports Tourism. ent customized packages for very successful for Citymax prices,” he further stated. received a 4-star classification Connecting Travel Trade guests to discover the true Hotel as there were a number for our Dubai property – Yassat While the UAE remained spirit of Arabia. In addition, the of pronouncements especially Gloria Hotels and Gloria Hotel Apartments. We N In ATM 2014, 89% of in top position bringing an esti- hotel arranges complimentary on mid market hotels. There Resorts had announced two also have a huge renovation visitors were completely mate of 124,000 visitors to return transfers to leisure was an announcement of new properties joining the plan ongoing in Gloria Hotel. In or very satisfied with the Thailand in 2013 other GCC guests from Abu Dhabi airport quality of the exhibitors another 20,000 rooms coming group during ATM last year. terms of business we have of the show and 14,780 countries were also seen to the hotel based on a mini- into this market segment. “We With the continuing expansion already noticed an increasing meetings requests were emerging as potential expand- mum of 3-nights stay only. are excited and have decided in the UAE, the Gulf and the number of Dubai visitors from made through My ATM ing markets including , This season, we have organ- to build 3 new hotels, to be Middle East, the hotel expects the business and leisure sec- (the online diary KSA and . In 2015, the ised more adventure activities.” ready by 2017 as World Expo to meet and establish relations tor in 2015 and expect further networking tool) Middle East will remain an The property anticipates a 2020 will need lot more mid- with new partners, strengthen growth in this segment by end N 91% of exhibitors are important source market with busy summer season thus it market rooms,” expressed relationship with existing part- of the year,” he added. likely to exhibit again and an increase in total number of has prepared very attractive Russel G.H. Sharpe, COO, ners while promoting expan- 87% of exhibitors are arrival by 31.05 per cent in and competitive packages with very satisfied or Citymax Hotel, Landmark sions. “We have noticed 2.5 “ATM 2014 was extreme- completely satisfied that 2014.Visitors from the UAE, extra added value to target Hospitality. “We are looking per cent increase in travel ly successful for Tourism ATM delivers the right and Kuwait already com- families and groups. Tilal Liwa at doubling the size of our trade business in 2014 com- Authority of Thailand as it pro- visitors to them prise the highest spending cat- Hotel will be exhibiting in portfolio in 3 years and pared to 2013 which is a good vided the ideal opportunity for N 66% of exhibitors egory of visitors to Thailand. Arabian Travel Market 2015 again doubling it in another 5 sign of growth in the market. the regions’ travel profession- attend ATM to gain Tilal Liwa Hotel to target grow- under the management of years. Of late, the biggest por- We are regularly participating als and consumers to meet new sales leads ing markets at Arabian Travel Danat Hotels & Resorts.

GUEST COLUMN Cruise holidays sail steadily EDITORIAL Cruise awareness in the Middle East has grown over the years and more Expo excitement people are now trying to experience this concept. However, there is still a lot of opportunity for the growth of cruise tourism. One of the objectives of Travel adds to ATM appeal Matrix is to popularize cruising as a primary holiday choice. he Arabian Travel Market (ATM), scheduled to be held from May 4-7, eing a cruise industry vet- lished company. Our focus is The modern day guests um world travel and deliver T Beran with 20 years of on familiarizing cruising as the demand for a luxurious, relax- the next generation of modern 2015, in Dubai, is one such mega travel and experience in the Middle East most preferred vacation ing and hassle free vacation. luxury experiences that our tourism event that is held for four days, but is cruise industry, I thought it is choice for our guests. I would What sets Celebrity Cruises guests know and love. On this talked about round the year. The world has time to establish my own com- like to express our thanks to apart from other vacation stunning new ship we will pany, Travel Matrix in Dubai. Celebrity Cruises for giving us choices today is our passion- bring our guests even closer recognised Dubai as a happening place by We are engaged primarily in the opportunity to represent ate dedication to providing to the must-see destinations choosing the city for Expo 2020. Tourism promoting cruise holidays to them in the Middle East. With guests with a cruise vacation of the world, while indulging trends in the City of Gold, where 200 the Middle Eastern guests more ships in the pipeline, experience that embodies them onboard in the most lux- with the support of the new and exciting itineraries in modern luxury. Celebrity’s urious accommodations, the nationalities mingle in perfect harmony, travel trade partners. finest culinary experiences, amaze everyone. Launched by the industry spe- and the best hospitality deliv- cialist with an impressive track Celebrity Cruises is building two new ships ered by our dedicated staff. The message shared at the launch record, we expect Travel that will set the standard for premium world session of the ATM 2014 seminar series was Matrix to make an indelible travel and deliver the next- gen We are very pleased to loud and clear. Dubai’s goal of doubling the mark in promoting cruise hol- see that the interest in cruis- idays in the Middle East. modern luxury experiences ing in the Middle East is grow- 10 million visitors welcomed in 2012 to 20 that our guests know & love ing year on year. Of course million by 2020 is the collective responsibility We have a team of many factors contribute to this of all industry stakeholders. Middle East highly experienced success, including the travel cruise specialists agents who remain at the core carriers, according to the International Air engaged in educating family fun concept provides of the business and the Transport Association (IATA), saw an 8.7 per and training our trade partners 2015 and more importantly something to keep everyone, guests who come home from cent rise in passenger traffic in February 2015 on promoting and selling sailing out of Abu Dhabi in from toddlers to teens to their cruise and keep the busi- cruises. We also communi- 2016/17, we are confident of grandparents, entertained ness thriving through word of compared 2014. While the tourism sector in cate, through various chan- taking Celebrity Cruises to the at sea. mouth because they enjoyed the region itself is in a buoyant mood, the nels, to the guests the bene- next level. their vacation. family travel market has been grabbing fits of cruising by visiting mul- Celebrity Cruises contin- tiple destination, hassle free Since the first sailing of ue to enhance the kinds of We expect this positive special attention, and not without no reason. travelling, best value for Celebrity Cruises in 1990, it destination experiences. Our trend to continue and help us As per Thomson Reuters’ data, the value money, plenty of onboard has evolved into being recog- unique 7 night itineraries in grow further and stronger in offerings and so on. nized as an industry leader, Europe, where most of it can the coming years. of the global family tourism market was praised for providing spa- be combined without any US$140 billion in 2013 and is set to rise over Effective January 1, cious, stylish and sophisticat- repeat ports have been a US$180 billion by 2018 with growth expected 2015, Travel Matrix has been ed interiors, dining experi- tremendous success. For appointed as the sole Middle ences elevated to an art 2015, we have recently intro- to continue at a rate of 4.79 per cent annually East Representative for form, personalized service, duced our new “Signature until 2020, compared with just 3.8 per cent Celebrity Cruises, the cruise with a guest-to-staff ratio of Event Sailings”. These sail- overall tourism growth. It is for this reason line with a passionate dedica- nearly 2:1 and unexpected, ings coincide with iconic tion to providing guests with a trendsetting onboard activi- events happening around the that ATM 2015 has named ‘Family Travel’ as cruise experience that ties, all designed to provide world and our ships will be its spotlight theme. embodies modern luxury and an unmatchable experience there (like Carnival in Rio, fulfilling the travel industry's for vacationers' precious British Open in Scotland, A latest YouGov report has also revealed need for a high-quality, premi- time. The introduction of Chinese New Year in that the top three luxury holiday destinations um cruise product at an intel- Celebrity Cruises' stylish, Hong Kong). for MENA residents are UAE (14%), Italy ligent price. widely heralded Solstice Lakshmi Durai Class of ships has reinforced Celebrity Cruises is (10%) and Turkey (5%). Top-end hotels can We are extremely excit- Celebrity's position as an building two new ships that Travel Matrix Middle East Representative profit from this trend with over a third of ed about our newly estab- industry leader. will set the standard for premi- for Celebrity Cruises MENA residents usually staying in luxury hotels when travelling for leisure. ATM 2015 promises to be bigger and better with the Park Inn by Radisson Hotel Al Rigga announced announcement of an additional hall as the Carlson Rezidor further Scheduled to open in May 149 studios and apartments, an Carlson Rezidor’s total portfo­ organisers look to build on record-breaking strengthens its portfolio in 2015, the vibrant mid­market all­day dining restaurant, a lio in the UAE to 16 achievements. Going by the positive track Dubai with the announcement property will be the second speciality restaurant, a banquet hotels with more than 3,800 record, accomplishing the mission may not of the Park Inn by Radisson Park Inn by Radisson in oper­ hall, a health club, and an out­ rooms in operation and under be a hard task. Hotel Apartments Al Rigga. ation in Dubai. It will comprise door pool. The signing brings development.

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TT BUREAU Tourism Development Authority DTCM was joined by nine (SCTDA) came together under the other public and private sector stake- he Oman Ministry of Tourism, Cruise Arabia Alliance to represent holders from the industry. Alongside TAbu Dhabi Tourism & Culture the Arabian Gulf at the Cruise Oman Ministry of Tourism were a Authority (TCA Abu Dhabi), Dubai’s Shipping Miami, the cruise industry’s number of Omani tour operators with Department of Tourism and global event ran recently in Miami, the Abu Dhabi Tourism & Culture Commerce Marketing (DTCM) and USA. To represent Dubai at the Authority present on the stand newly joined Qatar Tourism Authority Cruise Shipping Miami convention, with co-participants. (QTA) and Sharjah Commerce and

Hamad bin Mejren, Executive Director, Dubai Tourism “Cruise Shipping Miami is a key event for the global cruise industry and we are glad to have a stronger repre- sentation of the region this year. We are amidst a busy cruise season with over 150,000 cruise tourist and 30 ship calls only in the month of January 2015. This confirms that our target to receive 450,000 cruise tourists by 2016 is achievable. We are optimistic on the benefits of this convention from our previous 15 consecutive years of participation.”

Khalid Al Zadjali, Director- Tourism Events, Oman Ministry of Tourism “Our participation with Cruise Arabia in ‘Cruise Shipping Miami’ has yielded fruitful results and substantial- ly contributed to our strategic tourism cam- paigns. This is our second year of taking part in Cruise Arabia’s series of road shows, which aims to position the Arabian Gulf as a premier cruise destination. Similar to our inaugural participation, we received good results and positive feedback.”

Sultan Al Dhaheri, Acting Executive Director Tourism, TCA Abu Dhabi “TCA Abu Dhabi is working in partnership with Abu Dhabi Ports and Etihad Airways at Cruise Shipping Miami to pro- vide a range of value-added services relat- ing to porting, marketing and promotional activities to encourage cruise lines to consider home- porting in Abu Dhabi.” 8 TRAVTALK MAY 2015 HOTELS Hattrick win for Golden Tulip Al Barsha

Louvre Hotels Group in Paris has announced Golden Tulip Al Barsha Hotel as the winner of ‘Hotel of the Year 2014-MENA’. This award is presented to the best hotel of the region based on overall quality performance, branding and guests satisfaction.

TT BUREAU that the team carries for the “We are promising our hotel, guests, business part- customer and guests that we olden Tulip Hotel Al ners, company and to the will keep modifying, updating GBarsha has won ‘Hotel of owners. “Without the team’s and developing both the serv- the Year 2014-MENA’ for the effort we wouldn’t have ices and the product of the third time. The hotel has been reached such level and this hotel to be up to their expec- acknowledged for displaying has put a responsibility on the tation. Hopefully we would be high hospitality standards on team to perform the best able to get the Award ‘Hotel of three separate occasions, always,” said Lotfy. the Year’ once again in 2015,” with its previous awards com- Tarek mentioned, presenting ing in 2013 and 2011. He further informed, special thanks to the investing Lobby “This award is due to the sta- company, Mirchi International Tarek Lotfy, General bility of the management as Events & Usman Khan dinner and A-la-carte menu screens show all the world Manager, Golden Tulip Hotel some of them in the team are and to the Regional Office around the clock. The sports live from all over the Tarek Lotfy General Manager Management for their support famous theme nights are world, offers 2 nights BBQ Golden Tulip Hotel Al Barsha to achieve this award. Chinese Night every buffet (Thursday and Friday) This award is due to the stability of the Saturday, Healthy Food every inclusive of house beverage. management as some of them in the team investors by providing all the Golden Tulip Al Barsha Sunday, Pasta Night every The Catwalk Nightclub at Al requirement, all the needs for is a hotel with variety of facil- Monday and Seafood Night Barsha offers special cele- are working for the property since over flexibility of the management ities. The Ristretto lobby café every Wednesday. SKY bration on the weekends. The two to four years now of the investors to give the at the hotel offers fine coffee Korean Restaurant offers one rooftop Spa, the specialist tools to the hotel team to and tea, pastries, bakeries, of the best Korean cuisine in centre for massage — with all work. The staff participation in cookies for the guests in Dubai. It’s famous for its qual- natural cure and treatment — Al Barsha is very thankful and working for the property since the operations and the social house and outsiders with for- ity of food, which is home- the swimming pool, gym & proud with his team’s over 2 to 4 years now. activity, the management pro- mal design café lounge. made style. The Locker sauna, Roz Saloon in addi- achievement and believes Continuous training from our vide to the hotel staff help to Fresh restaurant offers fresh Room Sports Bar and tion to the back door fish that it is the result of all hard MENA region office and also unify them working together food all day dining with inter- Lounge, the largest sports restaurant “Serena” are some work, commitment, integrity the support received from the as one team.” national buffet for breakfast, bar in the city with 12 LCD of the other amenities. Cove Rotana observes Earth Hour The Cove Rotana Resort once again joined millions of others around the world in observing Earth Hour. Guests of The Cove Rotana Resort were encouraged to participate by turning off all non-essential lights, A/C, TV, and were invited to walk around the resort and enjoyed the natural breeze in support to this case. A candle lighting ceremony was held in the hotel lobby and was joined by a large number of participants including hotel guests and colleagues.

10 TRAVTALK MAY 2015 AGENTS Turkish records 3.9% growth Wooing German visitors Turkish Airlines recorded a positive growth of 3.9 per cent in passenger traffic from Abu Dhabi in 2014, compared to 2013. To celebrate the achievement, the airlines hosted the Annual Travel Agencies Awards and gala dinner event to honour travel agents in Abu Dhabi. The event, held at Khalidiya Palace hotel by Rotana, recognised partners Alpha Tours Dubai is expecting to attract more than 80,000 for their continual support and contribution to driving not only the growth in passenger traffic from the Emirate, but also contributing to the 6.44 per cent total passenger growth in GCC markets compared to the previous year. German tourists in 2015, an increase of over 15% from The ‘Best Increase Award’ was presented to Akbar Travels of India Private. 2014. Alpha Tours’ partnership with one of the biggest tour operators in Germany has been attributed with this.

TT BUREAU euro, Alpha Tours is wooing Europeans to travel to Dubai. lpha Tours held work- Some hotels in Dubai agreed Ashops with big German to be paid in euro instead of tour operators to update them dollars for that purpose.” with the new hotels and proj- ects, selling Dubai to the “We are looking at German market and to increasing the number encourage tourists to visit of tourists from East Europe Dubai instead of going to by 30 per cent from other Euro countries like some countries like Czech Samir Hamadeh Spain, Canary Islands and General Manager Republic, Romania, Slovenia some North African countries. Alpha Tours Dubai Slovakia, among others,” he adds. Samir Hamadeh, Tours Dubai says, “Despite General Manager, Alpha decrease in the value of the “In cooperation with leading tour operator, JT Touristik, we have organised Europe connect a promotion campaign in the German market, putting ads N Established in 1996, Alpha Tours holds a significant market in the biggest TV channels in share within the tourism sector of the UAE Germany, attracting artists N Alpha Tours top 10 markets include the UK, Russia, Germany, and sports celebrities,” GCC, China and South East Asia, MENA, Italy, the USA among Hamadeh says. Alpha Tours others has moved to its new location N It is expecting to attract more than 80,000 German tourists in and will soon during 2015, an increase of over 15% from 2014. launch a rebrand. AGENTS MAY 2015 TRAVTALK 11 Decoding UAE’s online travel space The three co-founders of Musafir.com, Sachin Gadoya, Albert Dias and Sheikh Mohammed bin Abdulla Al Thani saw a fantastic opportunity to crack into the online travel space and this lead to the creation of Musafir.com.

TT BUREAU happens to be in efficiency, service Middle East doesn’t stand in the agencies and the remaining tends to oped to cater to a lot of native Arabic quality and ease of use. “Those are place of other markets where we be with traditional businesses. speakers,” says Sachin Gadoya, dentifying the need of the hour and the USPs we believe in and we have have ordered in statistics across the Managing Director, Musafir.com Ia gap in the UAE’s online travel stood behind since the day this com- market. We are fairly confident that Happy with their growth in this Regarding the B2B arm of the com- space, Musafir.com has grown to pany was founded,” says Albert in the B2B online space we currently space, Musafir.com is poised for fur- pany, “80 per cent of our business become the first premium-experi- Dias, Co-founder, Musafir.com. count for 15 to 20 per cent of the mar- ther expansion. “We are tapping tends to be driven from the B2B as ket space.” In UAE, the numbers indi- other markets in the GCC region opposed to B2C space. It is Talking about the market share, cate that roughly 20 to 25 per cent including Qatar and . An predominantly corporate business,” Dias, informed, “As an OTA, the business comes to online travel Arabic website is also being devel- Dias further stated.

Albert Dias Co-founder, Marketing & Technology Director, Musafir.com 80% of our business tends to be driven from the B2B as opposed to B2C. It is predominantly corporate and on the OTA aspect of the business agents count for less than 5% ence in the region. Offering flights to over 3,000 destina- tions, hotel stays in over 85,000 prop- erties around the world, endless hol- iday experiences are now available at a click of a button.

Sachin Gadoya Managing Director Musafir.com We are tapping other markets in the GCC region including Qatar and Saudi Arabia. An Arabic website is also being developed to cater to a lot of natives

Generally, there is very little dif- ference between other OTAs and Musafir. It’s mainly in the actual tech- nology that goes behind a lot of these products. At the end of the day it is about making sure that the technol- ogy works well and efficiently for the customers. So, the real difference 12 TRAVTALK MAY 2015 AVIATION

Air Seychelles-Etihad sponsor Seychelles Carnival Two good: & Qantas Air Seychelles, Air Seychelles and Etihad With more than two million codeshare customers travelling on both the the national air­ Airways have sponsored carriers, Qantas and Emirates Airlines celebrate the second anniversary of its partnership. From May 2015, Emirates and Qantas will be flying a total of seven daily A380 services from Dubai to Australia.

line of the Republic of return flight tickets for the TT BUREAU flyer programs also give Seychelles, and Etihad event, preferential cargo rates customers expanded oppor- he partnership has tunities to earn and redeem Airways, the national carrier and an excess baggage achieved important ben- points,” said Evans. of the , allowance per passenger, “T efits for customers offering an have renewed their sponsor­ worth a combined value of integrated network, countless Thierry Antinori, ship of the Seychelles SCR 5 million. Etihad opportunities to earn and Executive Vice President and International Carnival of Airways holds equity invest­ redeem points, setting the Chief Commercial Officer, Victoria for 2015. The ments in airberlin, Air Serbia, standard in customer experi- Emirates Airlines explained, announcement was made fol­ Air Seychelles, Aer Lingus, ence,” informed Gareth Evans, “Through this partnership we lowing the signing of a MoU Alitalia, Jet Airways and CEO, Qantas International. are providing more tourism to Gareth Evans Thierry Antinori Australia, opening up trade “Customer satisfaction CEO Executive Vice President and Chief opportunities and flying more levels have reached record Qantas International Commercial Officer, Emirates Airlines Australians on our extensive heights with a double digit Qantas customers Through this global network. In addition, increase in advocacy scores, customers can earn and received by international trav- now being able to partnership we are redeem frequent flyer rewards elers. Qantas continues to access more than providing more when travelling with either develop its partnership strat- 70 Emirates tourism to Australia, Emirates or Qantas.” From egy,” he further stated. opening up trade May 2015, Emirates and “Together we are taking more destinations Qantas will be flying a total of between Manoj Papa, CEO of Virgin Australia, and is in the people to more places with opportunities seven daily A380 services Air Seychelles and Sherin process of formalising an Qantas customers now being from Dubai to Australia, offer- Naiken, CEO of the equity investment in Swiss­ able to access more than 70 Qantas Frequent Flyer 16 billion kilometres on ing Australian and international Seychelles Tourism Board. As based Etihad Regional, oper­ Emirates destinations in members have flown and the joint Qantas and passengers more chances to the official airline partners, ated by Darwin Airline. Europe, the Middle East and earned points on 1.6 million Emirates network. “The experience our flagship aircraft North Africa.” segments. It has flown nearly Emirates and Qantas frequent as well as Concourse A. AVIATION MAY 2015 TRAVTALK 13 Airport expansion projects@GALF 2015

The 3rd edition of Global Airport Leaders' Forum (GALF) is slated to take place alongside the 15th Airport Show in Dubai on May 11 and 12. It will have a stellar line-up of aviation industry stalwarts as speakers, including top decision-makers from the ICAO, IATA, ACI, SITA and EUROCONTROL.

S USMITA G HOSH impact for all the industry stakeholders," he said. eing organized by Reed BExhibitions Middle East, Daniyal Qureshi, both the events will be held Group Exhibition Director at under the patronage of His Reed Exhibitions Middle East, Highness Sheikh Ahmed said, "The Middle East avia- bin Saeed Al Maktoum, tion industry is a key compo- President, Dubai Civil Aviation nent of the region's economic Authority (DCAA), Chairman, diversification strategy and Dubai Airports and Chairman has been amongst the fastest and Chief Executive, Emirates growing globally. The pace of Airline and Group. Sheikh Ahmed bin Saeed Al Maktoum Daniyal Qureshi Angela Gittens Khalifa Al Zaffin modernisation and expansion President, DCAA, Chairman, Dubai Group Exhibition Director Director General of Airports Council Executive Chairman is expected to even increase Airports and Chairman and Chief Reed Exhibitions Middle East International (ACI) Dubai Aviation City Corporation His Highness Sheikh Executive, Emirates Airline and Group over the next decade." Ahmed said GALF has been The massive Airport Show and bringing international aviation The ME Airports are no He added, "Regional experts and leaders to Dubai airport expansions aviation industry longer simply GALF are apex aviation leaders are keen to for an unparalleled knowledge are needed to is a key points of departure platforms that develop the most technologi- and expertise sharing experi- accommodate the facilitate cally advanced, passenger ence which will contribute to component of the and arrival, they friendly and operationally effi- our combined efforts towards growth in air traffic region's economic are highly complex meaningful debates cient facilities in the world. the sustained growth of the and airport diversification businesses in their by bringing together GALF has become an annual global aviation industry. development key stakeholders industry think-tank that pres- strategy own right ents global best practices, "The importance of air- new ideas and a highly- ports as global travel hubs sive airport expansions are growth in air traffic and airport a strategic role in our future consistent aviation invest- essential opportunity for the has been growing. The mas- needed to accommodate the development continues to play growth agenda. The huge and ments will have a positive regional aviation industry to Contd. on page 14  14 TRAVTALK MAY 2015 TECHNOLOGY Airport modernisation Redefining travel commerce plans on the anvil Travelport held two product roadshows in Dubai in February and March 2015.  Contd. from page 13 and GALF are apex platforms that facilitate meaningful It attracted some of the most important travel agencies and industry cooperate with experts, inno- debates by bringing together vators and industry leaders key stakeholders." colleagues from across the United Arab Emirates. The events welcomed from around the world." over 100 agents from across Dubai and the Northern Emirates Angela Gittens, Director General of Airports Council TT BUREAU feedback on the events and try leading and point of International (ACI), a key in particular, our products. sale solution ‘Travelport GALF-2015 speaker, com- esigned to familiarise Travelport is leading the way Smartpoint’, discovering mented, "Airports are no longer Dexisting and potential cus- with its innovative solutions how it can save travel simply points of departure and tomers with the latest that are adding real value to agents’ time and money arrival, they are highly complex Travelport products, the road- our customers,” said Rabih It also explained how businesses in their own right shows redefined travel Saab, President and Travelport’s unrivalled which require the coordination commerce, help streamline Managing Director for content can be searched, of a vast number of stakehold- their businesses and Africa, Middle East and sold and booked efficiently, Sultan Al Mansoori ers if safety, security and effi- UAE's Minister of Economy and grow their revenues. South Asia, Travelport. in the same workflow, while ciency are to be maximised." Chairman, General Civil Aviation Delegates spent time providing increased opportu- Authority (GCAA) “Travelport’s 2015 exploring Travelport’s indus- nities for up selling. Rabih Saab Another key speaker, His Excellency Eng. Solutions Road show has President and Managing Director Eng. Khalifa Al Zaffin, Sultan Al Mansoori, UAE's been a huge success. We’ve for Africa, Middle East and South Asia, Travelport Executive Chairman of Dubai Minister of Economy and seen exceptional attendance About Travelport Aviation City Corporation Chairman of General Civil from the cus- the Northern Emirates. We which is developing Dubai Aviation Authority (GCAA), will tomers across Dubai, and have also received positive N It is a Travel Commerce Platform providing distribution, World Central (DWC), deliver a key note address on technology, payment and other solutions for the $7 trillion global travel and tourism industry informed, "The UAE has the opening day.The Middle N always been very passionate East is expected to see Travelport has leveraged its domain expertise in the travel Travelport’s 2015 Solutions Road show industry to design a pioneering B2B payment solution that about its airlines and airports. US$100 billion in airport devel- has been a huge success. We’ve seen addresses the needs of travel intermediaries to efficiently and The UAE has a long-term opment over the next five years. exceptional attendance from the travel securely settle travel transactions commitment towards the About $40 billion airport invest- N Technology Services through which it provides critical IT industry. Success in tackling ments are in place in the GCC, agency customers across Dubai, and the services to airlines, such as shopping, ticketing, departure airspace and regulatory with the UAE topping the list. control and other solutions, enabling them to focus on their issues are the key to sus- The UAE airports handled 101 Northern Emirates core business competencies and reduce costs tained growth. Airport Show million passengers in 2014. TECHNOLOGY MAY 2015 TRAVTALK 15 Gain first-hand experience at Amadeus

Trade visitors to Amadeus’s stand at ATM 2015 will gain a first-hand experience of the upgraded ‘Selling Platform Connect’ (SELCO), a fully online professional booking and fulfilment platform. With customisation and personalisation as its key attributes, SELCO provides travel agencies access to their customers’ bookings from anywhere in the world, from any device with an internet connection.

TT BUREAU and North Africa, Amadeus, will highlight the newly- says, “ATM 2015 provides launched application that Amadeus@ATM 2015 madeus is all set to the ideal opportunity to offers live updates on industry launch its research showcase our portfolio of news, products, and cam- Amadeus will host four seminars titled Hala Amadeus, A Travel Wizard, Trends in Online Travel and Fraud/Payments, study,‘Middle East Online cutting edge travel technolo- paigns directly from Hotel and Business Intelligence Travel Review’ during ATM gy solutions that enable our Amadeus. 2015.The report will provide customers to stay well ahead Hala Amadeus will highlight the newly-launched application that offers live updates on industry news, products, and key insights in to hybrid travel of the competition in an Another seminar, Travel campaigns directly from Amadeus agencies that sell across both increasingly dynamic trade Wizard, will showcase the online and offline channels. environment. As a key mem- application’s graphic user Travel Wizard will showcase the application’s graphic user interface (GUI) and the booking process flow, linking The report will also offer a ber of ATM, Amadeus interface (GUI) and the book- seamlessly to control credit limit, service fee manager, micro analysis for hotels look- aims to leverage the platform Antoine Medawar ing process flow, linking quotation management, quality control, back office ing at brand affiliation and the to redefine the travel land- Vice President, Middle East and North seamlessly to control credit and business intelligence Africa, Amadeus impact of online penetrations. scape through developing limit, service fee manager, Trends in Online Travel and Fraud/Payments will effective and innovative col- quotation management, qual- highlight the growing security concerns in the e-commerce Antoine Medawar, laborations with customers Furthermore, Amadeus ity control, back office and industry and explore solutions to counter frauds and Vice President, Middle East and partners alike.” will host four seminars business intelligence. make secure payments titled Hala Amadeus, Travel Seminar on Hotel and Business Intelligence will introduce ATM 2015 provides the ideal opportunity to Wizard, Trends in Online Trends in Online Travel participants to the significant benefits of Big Data Travel and Fraud/Payments, and Fraud/Payments, the third showcase our portfolio of cutting edge Hotel and Business thought session, will highlight travel technology solutions that enable Intelligence. the growing security concerns The final seminar on solutions catering to the hotel our customers to stay well ahead of in the e-commerce industry Hotel and Business industry, the seminar will also The first seminar, Hala and explore solutions to Intelligence will introduce par- explore the challenges of the competition Amadeus, to be organised counter frauds and make ticipants to the significant ben- offline hotel bookings for by Amadeus Saudi Arabia, secure payments. efits of Big Data. Highlighting travel agencies. 16 TRAVTALK MAY 2015 ATTRACTIONS AJMAN: Where modernity Combining the wonders of history and archaeology, the Emirate of Ajman offers a unique experience with recreational, ecological and religious attractions. Ancient archaeological sites showcase the heritage of the Emirate while Ajman’s castles and forts, majestic mountains and spacious valleys provide a rich backdrop for the steady growth of hospitality and entertainment sectors.

the world’s best tourist desti- Al Nuaimi, Member of the flavours to Emirati dishes. TT BUREAU nations.” he asserted. Supreme Council of the Union Fish is widely used in local and Ruler of Ajman. Under cuisine, both freshly caught e are proud to make a Blessed with perennial Sheikh Humaid’s leadership, and preserved. Common “Wsignificant contribu- sunshine and golden shores, Ajman has achieved steady Lebanese dishes are shawar- tion to the global eminence of Ajman is a hidden gem – a economic growth; he is con- mas (lamb or chicken carved the United Arab Emirates. haven from the stresses of sidered as the father of the from a spit and served Ajman’s unique diversity, sus- everyday life. Covering just community, often holding an in a pita), falafel, hummus, tainable development and 260 sq km, Ajman’s modest open council so that his peo- and tabbouleh. tourism initiatives combine to size and relaxed rate ple can enjoy direct communi- attract investment, create of development is the cation with him. Dates are one of the jobs, and raise the profile Emirate’s greatest appeal. most famed Middle Eastern Sheikh Abdul Aziz bin Humaid Faisal Ahmed Al Nuaimi of the UAE,” expressed Its beautiful 16km stretch Al Nuaimi General Manager Ajman is a modern city delicacies; one of the few Sheikh Abdul Aziz bin of shoreline is best enjoyed Chairman, Ajman Tourism Ajman Tourism Development that embraces its rich crops that thrive naturally Humaid Al Nuaimi, with a stroll along Development Department Department Arabian heritage and timeless across the Arabian Peninsula, Chairman, Ajman Tourism the delightful Corniche, We, at the ATDD cultural traditions. they have been cultivated Development Department. and its sandy beaches are The Gulf and in the area for around heavenly for those who want believe that the coastline The country’s rulers are 5,000 years. The serving “We, at the Ajman to lie out under the sun or tourism is a means are important committed to safeguarding its of traditional coffee (kahwa) Tourism Development take a dip in the warm Gulf of supporting here and the heritage and are keen to pro- is an important social ritual Department believe that waters. “Indeed, the Gulf and Emirate of Ajman mote cultural and sporting in the UAE. Local coffee tourism is a means of support- the coastline are important multicultural events that are traditional to is mild, with a distinctive ing multicultural communica- here and Ajman is known as communication, is known as the UAE, such as falconry, taste of cardamom and saf- tion, and we strive to max- one of the largest dhow and we strive to one of the largest camel racing and traditional fron, and it is served black imise all the treasures we building centres in the dhow sailing. Arabic culture, without sugar. maximise all the dhow building have to offer our visitors. We region,” asserted Faisal centres in the as seen through poetry, danc- seize every opportunity to Ahmed Al Nuaimi, General ing, songs and traditional art, National Dress treasures we have region raise the public profile of Manager, ATDD. “While to offer our visitors is encouraged, and weddings In general, the local Ajman and market it as one of mainly modern boats and celebrations are still population wears traditional colourful occasions of feasting dress in public. For men, this emerge from the yards these and music. is the dishdasha or khan- days, one may catch sight of dura: a white full length shirt a traditionally built wooden Food & Drink dress, which is worn with a boat sailing out of the har- The UAE’s trading past white or red checked head- bor,” he added. means that local cuisine uses dress, known as a a blend of ingredients import- gutra. This is secured with Further inland, the ed from Asia and the Gulf a black cord (agal). Women remote enclaves of Manama region. Spices such as saffron wear the black abaya; a and Masfout enjoy the stun- and turmeric, along with nuts long, loose robe that covers ning backdrop of the Hajar and dried fruit, add interesting their normal clothes, plus Mountains, and provide an escape from the city and the summer heat. A melting pot of old and new, Ajman is a laid-back, sun-drenched destination Ajman Museum with a world of adventure, wildlife and tradition to explore. Ajman’s rich cultural inheritance and the customs of its society are the result of thou- sands of years of varying influences. The Emirate’s human history can be traced back to around 3,000 BC fol- lowing excavations at archaeological sites around the region. Ajman’s Ruling Family The emirate of Ajman is ruled by His Highness Ajman City Sheikh Humaid bin Rashid Ajman Museum ATTRACTIONS MAY 2015 TRAVTALK 17 meets timeless heritage

a headscarf called a sheyla. As an up and coming Some women also wear area within the UAE, Ajman is a thin black veil hiding attracting major developers their face. who are keen to tap into the emirate’s fantastic natural The future looks bright draws, including the varied for Ajman, with new luxury wildlife of its mangrove creek hotels, wildlife attractions and and prime location on the waterfront tourist resorts on Arabian Gulf coast. the horizon. Destination hotels, marinas,

Zayed Mosque

Ajman Cornish

shopping centres and other Zorah (alzorah.ae). Located Ajman is conveniently attractions are all part of the along Ajman’s pristine located within a four-hour changing landscape of Ajman beachfront and peaceful flight of one-third of the Masfoot Castle mangrove creek – and world’s population. Hotels with views of Al Zorah Whether visiting for busi- Nature Reserve’s diverse Ajman is close to several ness or leisure, there are an wildlife – this spectacular major international airports – increasing number of high- resort will feature five-star just a 15-minute journey from end, beachfront hotels appear- Oberoi and Lux hotels, creek- Sharjah International Airport, ing in Ajman. The newest on side residences, a beach 30 minutes from Dubai the scene is the Ajman Saray, club, a golf course (a first for International Airport, and just a lavish beachfront offering Ajman), fine dining restau- over two hours from Abu Dhabi from The Luxury Collection; rants, a marina and a variety International Airport. All three while the Fairmont Ajman is of watersports along the creek are global hubs, hosting carri- expected to open in 2015. Both and at sea. ers such as Emirates and of these developments are sit- Etihad that bring passengers uated in a prime position on Ajman Marina from all over the world. Budget Ajman’s shoreline, with their Ajman's attractive new airlines including Air Arabia own private beaches and 1.5 km marina district, near the and also fly into the views overlooking the Kempinski Hotel Ajman, UAE. Further regional airports turquoise waters of the partially opened in February within easy reach of the emi- Arabian Gulf. 2014 When it is complete, rate are located in Ras Al this impressive waterfront Khaimah and Fujairah, while Al Zorah Resorts project will include residential Ajman is in the planning Stretching along a 7km towers, hotels, a yacht club, stages of construction on its length of waterfront in northern restaurants shops and a own airport, expected to be up Ajman, this tourist resort is cur- promenade for walkers, and running in the Al Manama AlZawrah rently being developed by Al joggers and cyclists. area of the emirate by 2018.

Contd. on page 18  18 TRAVTALK MAY 2015 ATTRACTIONS Ajman Tourism with a difference

 Contd. from page 17

Ajman Museum It was first established as Ajman Fort; one of the main historical attractions in the United Arab Emirates. It succeeded, over the years, to convey the reality of UAE life in different eras. This fort was the stronghold of the leadership, rep- resenting the political authority in the emirate and the first line of its defense. This historical landmark stands tall as a record of the exploits of ancestors and their immortal heritage, and thanks to a generous gesture of HH Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and ruler of Ajman, he gifted this fort to the people of the United Arab Emirates by converting it into a fully- fledged museum.

Al-Murabbaa The Red Fort Watchtower The Red Located on the Ajman Fort was built dur- Corniche, Al-Murabaa ing the time of Watchtower is one of the Sheikh Humaid most important tourist attrac- bin Abdul Aziz Al tions in the emirate. It was Nuaimi, and con- built in the 1930s upon direc- sists of four rooms tives from late Sheikh Rashid and two towers, Bin Humaid Al Nuaimi (1982- each made of two 1981), the then ruler of rooms. In 1986, Ajman to provide security for following instruc- Ajman residents. It was reha- tions from HH bilitated in 2000 upon direc- Sheikh Humaid tives from His Highness bin Rashid Al Nuaimi, a complete restoration of the fort was completed and a third tower was Sheikh Humaid Bin Rashid added to the two older towers. Gravel and red plaster were used in the construction of the Al-Nuaimi. walls of the fort and hence it was named the red fort. Sandal wood was used in the beams and supports for the construction of the roofs.

Al Mareer Fort This fort was built at the time of Hassa Buweid (White the late Sheikh Stones) Castle Rashid bin Humaid This castle represents Al Nuaimi, and it another legacy in the historical features a yard heritage of the Emirate of Ajman overlooking seven as Hassa Buweid is still present large rooms and a today since it was built by the well, used in drink- late Sheikh Rashid bin Humaid ing water, in addi- Al Nuaimi in 1976 on top of a tion to a guard’s gravel and stones hill called tower. The fort was “Hassa Buweid”, in reference to surrounded by palm its white color stones. The cas- trees irrigated by tle’s main purpose was to pro- the old Al Manama vide protection and was Falaj (man-made water channels) that emanates from mountain tops relying on water supplied designed as a square tower by rain fall. Ideally located in mountainous areas and valleys where high underground water comprising two rooms similar, in levels were used to irrigate farms. architecture, to other castles built at the time.

Masfout Gate Masfout Gate was built by late Sheikh Rashid Masfout Castle Bin Humaid Al Nuaimi in Masfout Castle lies on top of 1961. This is considered mountains. It lies on the northern bor- as a main entrance to the ders of Masfout. It is an old castle. It was residents and visitors of built in the 19th century. The castle con- Masfout. On this gate, sists of two rooms and a gate. When late those who come in read Sheikh Rashid Bin Humaid Al Nuaimi Arrivals are welcome, became governor in 1947, he renewed while those who go out it. At that time, this castle (which was and read Good Bye if you want still is lofty) was used as a means of pro- to go to Manama; other- tecting the area from bandits heading to wise another country. the Sultanate of Oman. Beside the gate, there is a control tower for arresting skulkers. TECHNOLOGY MAY 2015 TRAVTALK 19

R Hotels to promote its Personalised traveller experience properties@ATM

Sabre Corporation has launched Sabre Marketplace Analytics, the newest R Hotels, the hospitality light R Hotels as a brand, and management division of the underline the group’s devel­ data analytics solution that will enable airlines worldwide to capitalise on Ajman­based R Holding, opment and expansion plans. travel demand within the Sabre travel network marketplace. This capability announces its inaugural partic­ We aim to make a mark in the ipation as exhibitor in Arabian Middle East’s fast­growing will provide airlines with information to drive incremental revenue. Travel Market 2015. R Hotels hospitality landscape by cap­ will showcase its four proper­ ties in the UAE namely their indirect and direct sales bution channel. "While there TT BUREAU Ramada Hotel and Suites channels. has been a lot of buzz about Ajman, Ramada Beach Hotel abre has recently big data over the past few Ajman, Ramada Downtown Slaunched a full suite of "At Sabre, our strategic years, creating meaningful data-driven solutions across investments have created customer solutions that lever- Dubai, and Hawthorn Suites all of its customer segments capabilities in data science age data sets at this scale is by Wyndham in to help customers leverage and analytics. A strong still highly complex. Sabre is Beach Residence. The stand will also high­ their own data to personalise pipeline of solutions to help at the forefront of solving Sumair Tariq traveller experience while pro- airlines, hotels and other some of the most challenging light its new hotel located in Managing Director, R Hotels problems associated with Al Mina Road in Jumeirah, big data applications," which is expected to open in italising on strategic locations While there has been a lot of buzz about big Daniel Naoumovitch said Daniel. the second quarter of 2015; in the UAE and the region in data over the past few years, creating CEO and the recently­announced the next couple of years." Sabre Travel Network Middle East meaningful customer solutions that Sabre's research shows resort and spa in Palm Now on its 21st year, Until now, airlines have that meaningful personalisa- Jumeirah with a target open­ Arabian Travel Market is lead­ leverage data sets at this scale is still highly had little-to-no visibility into tion in travel requires deeper ing date of Q4 2016. R Hotels ing business­to­business event complex. Sabre is at the forefront of solving the shopping activity and trav- insights than frequent flier data will be at Stand No. 7174 of in the Middle East which some of the most challenging problems el demand patterns in the and other cursory identifiers the hotel pavilion. Sumair brings together travel and global distribution systems that airlines use today. To Tariq, Managing Director, R tourism professionals in differ­ (GDSs) and historically were deliver true merchandising to Hotels, commented, “We are ent sectors including hospital­ only aware of a portion of that travellers, airlines need to expecting fruitful results from ity, aviation, inbound and out­ viding growth and revenue segments in the travel ecosys- demand once a booking is understand and anticipate our first participation in ATM. bound operators, and tourism opportunities. For SabreSonic tem realise the powerful made. The Sabre marketplace what travellers want. Sabre As the top travel trade exhibi­ boards. ATM 2015 will run CSS customers, these new benefits of big data analytics," uniquely provides airlines the Marketplace Analytics pro- tion in the region, this is an from May 4­7 at the data-driven capabilities will said Daniel Naoumovitch, insights necessary to help vides this capability to facilitate excellent platform for us to Dubai International Con­ provide airline decision mak- CEO, Sabre Travel Network boost their business and airline, deliver more targeted promote our properties, high­ vention and Exhibition Centre. ers with the broadest view of Middle East. amplify the value of this distri- offers to their travellers. 20 TRAVTALK MAY 2015 ATTRACTIONS

Seamless blend of past & present

The Dolder Grand, towering dominantly above Lake Zurich, is a structure that consummately combines traditional and modern design down to the most minute of details, with a surprising result in hospitality that is as understated as it is extravagant.

ith the historic structure built in 1899 at the heart ern interior design elements, giving it an air of exclusivity. The of The Dolder Grand, 2008 was the year in which Dolder Grand has 173 individual and luxurious rooms and suites, Zurich welcomed the graceful return of one of its replete with traditional design elements combined with modern most renowned landmarks. The fully restored materials in warm colour-schemes, giving the rooms an eclectic structure, which serves as a testament to tradi- mix that ensures a relaxing environment for guests. The Suites Wtional architectural finesse, stood between two new ultra-modern Deluxe, in the historic main building for example, incorporates wings designed by renowned architects at Foster + Partners, curv- subtle touches that are ever-present reminders of the hotel’s illus- ing around it effortlessly. The structures stood as a statement that trious past. In fact, staying true to history, the hotel lauds six listed a new era in hospitality had begun. Inside, visitors are constantly rooms, each faithfully restored to their original appearance. The reminded of this exquisite symbiosis of historical and modern. historical structure originally opened its doors as the Steinhalle, the listed entrance hall, forms an almost perfectly sym- ‘Dolder Grand Hotel & Curhaus’ in 1899. The Restaurant metrical entrance to - the hotel’s Michelin-Starred dining the building with four establishment, is spread below a Corinthian columns fully restored historic ceiling imposing over the adorned with traditional Swiss minimally, yet practi- motifs, set amongst eloquently cally furnished area. carved beams and woodwork. The lobby, with its fully-restored histor- ical ceiling and antique fireplace incorporates mod- HOTELS MAY 2015 TRAVTALK 21

Over 5 mn 20 Fortune Hotels in UAE by 2020 guests visit Having added 3 hotels in its UAE inventory in 2014, taking its tally up to seven hotels in different segments in Emirates, the Fortune Group of Hotels has set ambitious plans to have 20 hotels in 157 days Global Village celebrated by the time Expo 2020 arrives in Dubai. a record breaking season with a spectacular closing TT BUREAU would remain their target city The group is optimistic Besides attending ATM, weekend of entertainment as for growth in future and added that sanctions against Iran WTM and MITT and road Season 19 of the region’s he Fortune Group of that they remain open to the would ease up in the near shows in various countries, largest and most popular THotels is excited about idea of exploring possibilities future which will bring it is also looking ahead to outdoor family destination Expo 2020. “Our growth plan in new territories as well. in revenue from tourists enter into new partnerships for culture, shopping, and is in sync with the same as we and business travellers. with more travel agents and entertainment came to a have set our vision to have 20 “This year we shall be Simultaneously, it is also sign them up as their exclu- close on April 11, 2015. hotels by 2020,” informed launching our premiere 4 star hopeful about overall condi- sive GSA partners in poten- Praveen Shetty, Chairman, boutique hotel - Fortune tion improvement in Russia tial markets. Average daily atten­ Fortune Group of Hotels. Palace Hotel in . It and appreciation of its cur- dance has grown on last will have 120 keys and 6 F&B rency before onset of winter. The group has opened year’s numbers as it attracted a total of 5 million visitors According to Shetty, concepts including our signa- Praveen Shetty Russia is a huge feeder mar- its sales offices in London and they are proud of His ture brands like Freddy's - Chairman ket for Dubai’s hospitality Canada to work closely with who enjoyed a new look Highness Sheikh Mohammed Sports Lounge and Desi Fortune Group of Hotels industry. Fortune Group is the travel agents who remain Global Village, thanks to sig­ bin Rashid Al Maktoum’s Dhaba,” Shetty mentioned. focusing on business and central to its future business nificant investment on new vision for Dubai and his futur- a big way and would co-exhib- leisure travellers in the growth plans in UK, Canada purpose built family facili­ istic plans. Dubai, for the The group is geared up it with both Dubai Tourism and remaining months of 2015. and USA markets. ties, and enhanced infrastruc­ Fortune Group of Hotels, to participate in ATM 2015 in Fujairah Tourism to highlight ture. A special 3­day week­ its Dubai and Fujairah proper- end of concerts and longer ties respectively. Thanks to A bit of good Fortune opening hours until 2 am This year we shall be launching our expansion of flydubai and N Fortune’s sales offices in London and Canada will work ensured that visitors could premiere 4 star boutique hotel - Fortune Emirates airlines, Fortune closely with travel agents who remain central to its future get the most out of the final Group had an exciting 2014 Palace Hotel in Bur Dubai. It will have 120 business growth plans in the UK, Canada and USA markets days enjoying spectacular as it opened up new markets N Ideal locations of its hotels have meant the Group gets good music, cuisines from around keys and 6 F&B concepts including our for it. The loss of business share of travel agent business from India, Iran, China, Japan the world, great shopping signature brands like Freddy's - Sports from CIS was largely compen- and Russia offers and pavilions show­ sated with increased business N Lounge and Desi Dhaba Besides attending ATM, WTM and MITT and roadshows in casing cultural experiences from the Indian subcontinent, various countries, it will enter into new partnerships with from around the world. GCC and China. more travel agents 22 TRAVTALK MAY 2015 NTO @ATM with renewed optimism As Egypt’s tourism revenue surged by 23.6 per cent in 2014, the country is participating in ATM 2015 with new tourism projects worth US$ 5.3 billion showcasing its heritage, ancient tombs and timeless Pyramids.

TT BUREAU up from US$5.9 billion identify opportunities for Seasons Hotel while Marsa Egypt's leisure travellers in 2013. healthy, sustained growth. We Alam will be home to Tabarak booking more than half their ccording to Hisham look forward, showcasing Holding's US$150 million trips online over the last 12 AZaazou, Tourism “Tourism is Egypt's sec- Egypt's cultural diversity at Fantasia Resort. months, as per YouGov find- Minister, Egypt, the country ond most vital income gener- this year's show," said ings," said Noblet. registered a 4.5 per cent ator and employs over 12 per Nadege Noblet, Exhibition Looking at outbound increase in inbound tourist cent of the population. So Manager of Arabian travel and domestic tourism Demand for luxury travel Travel Market. and regarding technology, options is also growing, with Egypt unlike other destina- 44 per cent of YouGov survey However the transition to online is already This is led by the tions in the MENA region, respondents reporting staying US$1,653 million Emaar Misr does not play as big a role in at a four-star or above hotel happening with 41 per cent of Egypt's Marassi Beach Resort proj- Nadege Noblet the decision-making process during their last leisure trip. leisure travellers booking more than half ect. Emaar Misr is also devel- Exhibition Manager with direct bookings via local oping the US$820 million Arabian Travel Market offices or telephone the pre- "Egypt also has a well- their trips online over the last 12 months, Cairo Gate Mall while the ferred channel in Egypt. established all-inclusive as per YouGov findings UAE's Al Futtaim Group is project and MAF's US$400 leisure tourism product and responsible for the US$500 million Mall of Egypt. Outside "However the transition this is proving to have high million Al Maza City of Cairo, Luxor will have a to online is already happening appeal to Egyptian travellers numbers in 2014, with 10 these figures are particularly Centre US$120 million Four with 41 per cent of with 76 per cent likely to con- million arrivals compared to welcome after a difficult few sider booking an all-inclusive 9.55 million in 2013. Tourism years and the highs of 2010. luxury package; a figure even revenues also rose year-on- The ATM team is working in higher than that of respon- year by 23.6 per cent, an tandem with the country's dents in the UAE and Kuwait," increase of US$7.5 billion, proactive tourism sector to added Noblet. A platter full of Incredible India India Tourism, Dubai is gearing up to attend Arabian Travel Market 2015. Comprising 20 co-exhibitors, India Tourism Pavilion covers a huge space of around 310 sq metre. Various popular cultural programs will provide the visitors an opportunity to experience India.

TT BUREAU “Because of the size, e-Tourist Visa (eTV) has Reed Exhibitions have given This year ATM bags, which are helped increase in tourist he potential of tourism ties us a very good location. Due arrivals to India from this part Tbetween India, the Gulf to this we will get a very good distributed every year during the of the world. eTV facility has and the Middle East region mileage as well. This event, are sponsored by us. 15,000 been introduced for three will be witnessed in the year ATM bags, which are countries of the Middle East - presence of tour operators, distributed every year bags which will be distributed this year are UAE, Oman and Jordan. In travel agents, hoteliers, during the event, are sponsored by Incredible India, India January 2015, there has been wellness and spa services sponsored by us. 15,000 an increase of around 1.77 providers from India during bags which will be Tourism in Dubai per cent for the e-Tourist the ATM 2015. Visa facility which is there for IRV Rao the UAE Nationals. In Assistant Director February the increase was India Tourism, Dubai distributed this year It was emphasized that, 1.83 per cent. are sponsored by India has established itself as Incredible India, India a round-the-year destination, “Our target is to increase Tourism in Dubai,” offering something for every 20 per cent tourists traffic from informed IRV Rao, traveller. This year the tourist UAE, Oman and Jordan and Assistant Director, flow is more with the decision, we are trying our utmost to India Tourism, Dubai. extension of e-Tourist Visa for meet this target this year,” tourists from 180 nations. expressed Rao.

Rise of India Tourism

N India is showcasing itself as a round-the-year destination N The Indian government’s e-Tourist Visa (eTV) facility is helping the country to increase its tourists arrival N In January 2015, there has been an increase of around 1.77 per cent for the e-Tourist Visa facility which is there for the UAE nationals N In February 2015, the increase was 1.83 per cent N 15,000 bags which will be distributed at ATM this year are sponsored by Incredible India, India tourism in Dubai AGENTS MAY 2015 TRAVTALK 23

New Canada Online travel takes a leap forward Visa Centre for Destinia.com believes that providing a responsive website to customers is as an obligation rather UAE in Dubai VFS Global, as part of a than an option. With the web traffic from mobile devices being higher in MENA region, Destinia contract awarded by the Government of Canada plans to cash in on this and become one of the region’s top three online travel agencies by 2017. introduced Canada Visa Application Centre (CVAC) S USMITA G HOSH European market, and is site. On top of the cleaner, have access to more than services in Dubai for appli­ speedily making us popular in slicker design, the website 300,000 hotels and 600 cants wishing to travel to estinia.com, an interna- the Middle East. For instance, also offers fully integrated airlines all around the Canada. As per the contract, Dtional online travel agency we recently launched a new search tools and a completely world, always at the best VFS Global will establish a with offices in Spain, Egypt payment system - responsive design, adaptable rates. The website is the first robust worldwide network of and Dubai, celebrated its first ‘Pay@Home’- in response to to every device. of its kind to offer its services up to 125 CVACs. This cen­ anniversary in Dubai recently our customers who now in Arabic, currently works in tre is the second such centre and aims to be one of the require more flexible, user- “We see a responsive 32 other languages. in the UAE. Canada Visa region’s top three online travel friendly ways to pay,” website as an obligation Application Services have rather than an option. We’ve Delectable Destinia also been introduced in applied this principle of excel- Oman earlier in March. This In the MENA region, web traffic from lence to our mobile and tablet N Destinia.com app, for Amuda Goueli global network of CVACs CEO and co-founder app as well, because the iPhone and Android mobile devices is higher than in Europe. Destinia.com mobile user experience is devices, is free of charge will provide increased In KSA and the UAE it has reached 64 and consistent user experience, undoubtedly better with native and allows travellers to access and enhanced admin­ regardless of their location. In apps,” he commented. have access to more istrative services to appli­ 61 per cent respectively and in 2014, the MENA region, web traffic than 300,000 hotels and cants through a consistent reservations through this source reached from mobile devices (phones The updated app also 600 airlines all around service delivery approach, the world 24 per cent in KSA and 22 per cent in UAE and tablets) is higher than in has a built-in GPS system, which will also support bio­ Europe. In KSA and the UAE which detects flights from the N Pay@Home service metrics implementation. it has reached 64 and 61 per closest airport to the user, allows customers more VFS Global has opened of cent respectively and in 2014, as well as hotels in the vicinity flexibility, and user- the CVAC at Wafi Mall in agencies by 2017. Their future explained Amuda Goueli, reservations through this at the traveller’s location friendly ways to make Dubai. It will provide exclu­ plan is to open office in Saudi CEO and co-founder, source reached 24 per cent in at their destination. payments sive service for the Arabia and thereafter, Iran. Destinia.com. KSA and 22 per cent in UAE,” N Destinia website is the Government of Canada, and Goueli further informed. The Destinia.com app, first of its kind to offer its is authorised to accept appli­ “Responsiveness to our “Modern travellers use working for iPhone and services in Arabic, cations in all temporary res­ customers’ preferences has multiple gadgets and we want Destinia.com has Android devices, is free of currently works in 32 ident categories. made us stand out in the to offer them an optimum and unveiled their revamped web- charge and allows travellers to other languages. 24 TRAVTALK MAY 2015 HOTELS

Sharjah hotels fully occupied with Gulf tourists Four Seasons debuts in Dubai

Hotels in Sharjah are cur­ hotel establishments in Four Seasons Resort’s debut in Dubai’s luxury hospitality market has been rently reporting 100 per cent January 2015 compared to 13 occupancy driven by an influx per cent in January last year. greeted well. The hotel at captures the city’s excitement in of family tourists, especially In February, the share went up a new beach resort. from Saudi Arabia, according from 6 per cent in 2014 to 9 to Sharjah Commerce and per cent in 2015. Visitors from have guests who mostly look Seasons look firstly within Tourism Development Arab countries account for TT BUREAU for and appreciate value Dubai and value the Authority (SCTDA). The nearly one­third of Sharjah’s imon Casson, Regional rather than discounts. So, we partnership of all the residen- Emirate has attracted large hospitality guests. According Vice President and have promotions where you tial and commercial travel number of families from to SCTDA, their numbers wit­ S General Manager, Four can stay for three nights and agents on the ground and across the region due its grow­ nessed 10 per cent growth in Seasons Resort Dubai, get one night for free. We are also work with wholesale trav- ing popularity as a family and 2014 compared to 6 per cent informed, “We have people soon to unveil our Ramadan el partners. cultural tourist destination. the previous year. Sharjah’s from nearly 60 different packages and quite a unique Latest available figures hospitality establishments nationalities working in our offering in terms of the F&B in Commenting on the from SCTDA show that guest received 2,036,014 guests in hotel. This diversity reflects the resort.” future plans, Casson conclud- numbers from Saudi Arabia 2014, which was an increase our guests in Dubai as it’s a ed, “Dubai is not only a com- of 3.4 per cent over the previ­ major leisure market. There Four Seasons has travel petitive market but also one are encouraging so far this Simon Casson year, with 42,150 guests arriv­ ous year when the Emirate are certain segments which Regional Vice President and General partners from every part of the that already has a lot of well ing during the months of attracted 1,969,224 guests. are predominant in the region- Manager, Four Seasons Resort Dubai January and February alone. Visitors from Arab countries al GCC and in particular We have partnered with DTCM and travel In January this year, Sharjah’s accounted for 28 per cent of Saudi Arabia is a strong con- hosting our own ATM party hospitality sector received total hotel guests and approx­ tributor to Dubai.” here in the hotel. We will not with them to different destinations of the 28,861 Saudi guests, an imately half of the total hotel only be representing Dubai world for road shows. We will be hosting increase of 4 per cent over apartment guests. In recogni­ Casson sees a huge but also many of my col- our own ATM party here in the hotel 27,741 in January 2014. tion for its contribution to Arab interest on the fact of bringing leagues from our hotels February witnessed a higher tourism, the Arab Tourism this flagship hotel, Four around the world will be there growth rate of 30 per cent with Organisation has awarded Seasons finally in Dubai, then establishing very strong more the interest during Four Seasons presence in the business and within only four established world class 13,289 guests against 10,200 Sharjah the title Capital of Arabian Travel Market. “We ATM,” he added. months post opening, they hotels. So we’ll be bringing during the same period last Arab Tourism for 2015, have partnered with DTCM have hosted about ten FAM in personalised services year. Family tourists from strengthening the Emirate’s and travel with them to differ- Regarding the special trips so far and up to almost for what Four Seasons Saudi Arabia constituted 15 position on the regional and ent destinations of the world summer and Ramadan offers, 500 familiarization trips visit is renowned for around per cent of guests in Sharjah’s international tourism map. for road shows. We will be Casson commented, “We from within the city. Four the world.”

Xclusively for the guests 8 new hotels, service apts@DIP Ever since inception in 2008, Xclusive Hotel has seen Eight new hotels and serv­ investors, will be of various DIP's lodging capacity and iced apartments will be built star categories and significant­ paving the way for additional growth in Dubai market. As a young group based in over the next five years within ly enhance the three hotels accommodation for incoming Dubai Investments Park currently operational within business and leisure travellers Dubai, Xclusive is looking for enhancement to reach and (DIP), the one­of­its­kind inte­ DIP — the 303­room Premier to Dubai, besides creating exceed the satisfaction of the guests. grated commercial, industrial Inn, 165­room Courtyard by a number of employment and residential community in Marriott and the 252­room opportunities. Middle East, amidst surging Armada Hotel. Operators of said, “2014 was a fruitful year These hotels will provide TT BUREAU for us, not only in terms of demand and growth potential leading luxury hotel chains a major boost to the hospitality developing properties but on offer due to the develop­ will be managing these new sector as Dubai expects to ll the hotels have different also business. We achieved ment's proximity to Al properties. With the new proj­ attract as many as 25 million Aset ups in tune with family business close to eight to Maktoum Airport and the ects, the total number of hotel visitors during Expo 2020 — environment like fully nine per cent in 2014. We Expo 2020 site. The new rooms within DIP will to be held between October equipped kitchens and have spent time in branding hotels and serviced apart­ increase to approximately 2020 and April 2021, including luxury space. There are worldwide and participating ments, to be built by individual 2,000, which will further boost 17.5 million overseas tourists. one to two bedroom in exhibitions in various coun- suites which give ample tries. We would like to expand space availability to family by branding ourselves and who stay in the hotel. Nishchay Dheer making a position for our- Group General Manager selves in the market. Look Ayla opens doors The core market is a Xclusive Group of Hotels forward to take business on a mixture of corporate and higher level than now.” leisure. It tries to provide a We achieved ‘home away from home’ business close to Dheer informed, “We atmosphere and conven- have lot of promotions to be iences to the business and eight to nine per executed this year. Mixes of leisure travellers from various cent in 2014. We promotions are on the way like parts of the world. Most of the stay for three nights and business comes from the CIS have spent time in get one night complimentary and the European market branding and so on.” and also from GCC and worldwide and Asian countries like India Travel trade plays a The Ayla Bawadi Hotel was officially launched during a press conference on March 16, 2015. A contract was and Pakistan. participating in major role in bringing busi- signed between Nayel& Bin Harmal Investment with Ayla Hotels and Resorts for the management of the newest exhibitions in ness to Xclusive Group of Ayla property on January 1, 2015. It is the second hotel to join the growing Ayla brand. The chic new property Nishchay Dheer, Hotels. The group has around is well situated adjacent to Bawadi Mall and boasts 90 contemporary styled rooms, sophisticated suites, a trendy Group General Manager, various countries 34 to 36 per cent business restaurant and cafe, among others. Bashar Tamimi, Managing Director of Nayel & Bin Harmal Investment, and Mohamed Soussan, Group General Manager of Ayla Hotels were also present during the press conference. Xclusive Group of Hotels from the trade. AGENTS MAY 2015 TRAVTALK 25

Elaf Group Online flight booking to UAE on the rise sponsors STTIM, .com, an interactive and comprehensive website, enables millions of travellers worldwide to easily plan and book travel online, whether for business or leisure. Also available as a mobile Riyadh 2015 Elaf Group of app, Expedia offers a wide selection of vacation destinations, cheap tickets among others. Companies, a pioneer in travel, tourism and hotel TT BUREAU largest share of inbound trav- pared with Manchester, have steadily expanded on The data analysis also services in the KSA, has ellers, but now the emerging ranking second. the site, with a recent increase revealed that flight bookings sponsored the Saudi Travel man Barhoumeh, development in flight bookings of almost 25 per cent in made from Canada have and Tourism Investment EExpedia Senior Editor, and searches from Canada Flight bookings on year-over-year. experienced the strongest Market (STTIM 2015) under says “We witnessed a notable and the United States, as the Expedia to Abu Dhabi have development from 2013 to the patronage of His Royal rise of flights booked on UAE becomes an increasingly risen by approximately 50 per Finally, flight bookings to 2014, increasing 35 per cent. Highness Prince Faisal bin Expedia.com to the UAE in popular destination. cent from 2013 to 2014. the surrounding Emirates Additionally, flights booked to Bandar bin Abdul Aziz Al recent years. In particular, Bookings to Abu Dhabi are have also recently increased Dubai from the UK have Saud, Governor of Riyadh Dubai has firmly established over the past year, with a 17 strengthened by 27 per cent Province. Ziyad Bin itself as both a key tourist des- per cent boost in searches for over the same two year peri- Mahfouz, President of Elaf tination and leading hub for Dubai has firmly established itself as both a Sharjah Airport. od, and Saudi Arabia and business travel, as demon- key tourist destination and leading hub for France by 24 per cent. Group of Companies and a member of the Tourism strated by recent year-on-year business travel, as demonstrated by recent growth of nearly 25 per cent Development Council for for travel to that destination.” year-on-year growth of nearly 25 per cent for Booking spree the Makkah region pointed travel to that destination out that travel exhibitions are “Abu Dhabi International N Flight bookings on Expedia to the UAE increase just over 25% important for highlighting from 2013 to 2014 the tourism potential in the Airport witnessed record Eman Barhoumeh N KSA, and especially tourism breaking figures during Expedia Senior Editor Flight bookings on Expedia to Abu Dhabi risen by Q1 in 2015 and looking for- approximately 50% from 2013 to 2014. of religious goals. “We ward to its expansion. There N Flight bookings to Dubai International Airport increase by 25 sponsored the STTIM this is also increasing consumer Flight bookings on expected to continue this per cent year to contribute and sup­ interest in Sharjah, so will Expedia to the UAE have growth trend as Expedia has N Flight bookings increased by 17 per cent boost in searches port to development of the keep a keen eye on passen- experienced a strong upsurge recently seen a more than 10 for Sharjah Airport industry as well as to explore ger trends in the months increasing just over 25 per per cent increase in demand N Flight booked from Canada to UAE increased by 35% from the market and update all our ahead,” she added. cent from 2013 to 2014. The for that destination. 2013 to 2014 target groups with our new most popular flight origin is N Flights booked to Dubai from the UK have strengthened by hospitality offerings.” said Travellers from the UK London, with almost five times Flight bookings to 27% over the same two year period, and Saudi Arabia and Bin Mahfouz. continue to make up the as many tickets sold com- Dubai International Airport France by 24 per cent 26 TRAVTALK MAY 2015 FAMILY ALBUM Future of Online Travel@WIT ME WIT Middle East, the regional edition of the signature WIT conference, based in Singapore, was held in Dubai on April 8-9. Held for the last 10 years, it is the largest online travel gathering in Asia Pacific and brings together global and regional leaders to discuss the future of online travel. WIT Middle East was organised jointly by WIT and Bizgate Marketing Consultancy. EXHIBITIONS MAY 2015 TRAVTALK 27 Growth story of online travel market WIT Middle East 2015, held in Dubai from April 8-9, was attended by various online companies and professionals from every sector of travel industry. Among them , , Ehjeez and Starwood Hotels & Resorts shared their views with .

TT BUREAU especially on Qatar and and soon in Saudi tuart Crighton, CEO, Arabia and Kuwait. We have SCleartrip spoke about the seen an exceptional growth UAE market in terms of the and are growing double digit online business. He informed, every month. We see a big “The market has become potential for new market that matured in different ways. In we are entering in and hence terms of internet penetration very excited to get into it.” As and online business it’s still in mentioned by Abbondandolo infant stage. So you’re seeing they focus on local content the kind of competitive first like an Arabic website behaviour we currently see in Stuart Crighton Remo Giovanni Abbondandolo Khalid Motik Jitendra Jain which is important to have a the Indian market. Here, in CEO Middle East Head Managing Director - Partner Regional Director, Marketing local presence in the GCC. Cleartrip Travelstart Ehjeez Middle East Middle East, Starwood Hotels & last 18 months more compe- Resorts Worldwide, Dubai “Payments are our core factor titions are arriving and will be In last 18 months The statistics of online and we are working strongly prospect as the whole objec- Payments Now we have come to make the customers feel tive is to try and build the more competitions are our core factor booking from last to full circle and safe. We also collect cash in market place and create a are arriving and and we are year to this year has are going back to Qatar and Bahrain at the great environment for con- will be prospect as increased from moment and planning to offer sumers.” According to working strongly that one-on-one the same to Kingdom of Saudi Crighton, accommodation the objective is to to make the 25 to 40%. There is relation through Arabia and Kuwait soon. We has grown fast. It is growing try and build the customers more demand online massive scale have some offers for 24x7, 120 per cent year on year. market place for hotels also work with house “There are tougher chal- feel safe through technology exchange and many other tra- lenges too like packages; hol- ditional ways of payments,” idays which will struggle to may crack the code and bring Remo Giovanni Head, Travelstart, said, “We a year ago. We have been come online globally. They it online,” he added. Abbondandolo, Middle East came to Middle East less than focusing very heavily on UAE Contd. on page 29  28 TRAVTALK MAY 2015 INTERVIEW Ramada Ajman talking green With a view to create sustainable lifestyles and an eco-friendly organisation, Iftikhar Hamdani, General Manager, Ramada Hotel and Suites Ajman tells how his team of individuals dedicated to the cause of the environment are involved in projects like participating in Earth Hour, Earth Day, World Environment Day, Beach Clean-up and so on.

S USMITA G HOSH which grows seasonal crops, vegeta- bles and plants, which are then used Narrate your journey in our hotel kitchen. Since then, our Qto becoming a ‘Green journey still continues. Hotelier’. Our journey in becoming a Please explain the green hotel actually started with eco- Qimpetus to continue nomic reasons. Our main goal was to your green initiatives and save energy, electricity and water in charitable drives? the hotel and we have created ways I believe we have made a sig- to address this issue including the nificant impact in terms of our green use of small, eco-friendly light bulbs initiatives as 25 hotels across the and other energy-saving schemes. Iftikhar Hamdani Middle East have installed the com- In 2012, we decided to step up our General Manager post machine. In addition, other green initiatives by launching the Ramada Hotel and Suites Ajman hotels in the GCC and different Zero Landfill Project. The idea for this groups from various sectors have vis- is to achieve waste diversion from the ited Ramada Ajman to know more landfill. Based on the initial After 3 years, about this sustainability project. We waste composition analysis of we are proud to also have received support and Ramada Ajman, the major portion recognitions from different institutions of the property’s wastes are say that our hotel including Ajman Municipality. from food or organic waste, which was able to save can be used for compost; while the approximately AED I have also participated as paper, plastics and metals can be speaker in different regional confer- recycled; and a very minimal portion 360,000 because of ences, seminars and forums to share which are considered as waste this project our green practices and encourage rejects will go to the landfill. other organisations to carry out sim- ilar initiatives. We partnered with different Ramadan, we distributed 100,000 How do you plan to organisations including AIMS Group In the previous years, we used In terms of our charitable Iftar boxes to drivers across Ajman, Qsource out new and Green Mountain Waste to pay about AED120,000 annually drives, we have made a donation of in cooperation with Al Ihsan Al Khairy markets for Ajman and Management, to install a compost for waste collection. After 3 years, we AED 315,000 to different organisa- Charity Organisation. what competition do you machine which will turn our organic are proud to say that our hotel was tions to help the needy. This includes expect with the opening wastes into fertilisers, which are then able to save approximately AED the AED 50,000 donation that we Please provide few of new hotels in the used for the hotel's gardens and 360,000 because of this project. In gave to Ajman Club for Handicapped Qfacts and figures to Emirates? plants. We did not spend a single addition, we are able to divert which we raised through a fashion prove that these Our main feeder markets for dirham for this machine. In return, we approximately 985,500 kg of waste show in 2012. This also includes our initiatives are getting the previous years, which are provide them with the extra fertilisers from the landfill. donation for the underweight children well-known day by day Russia and CIS, have seen a (as we they are too much for just our in Niger, and for the drought in and benefitting populace notable decline. Thus, we have farm and garden), as well as the In 2013, we launched the urban Somalia, which were done in partner- to be a part of it? started to source new markets and recyclable wastes like the cartons, farm project, where we converted a ship with Human Appeal As mentioned, there are now to date, our main markets include 1) bottles, newspaper, etc. portion of our parking lot into a farm International, as well as our donation 25 hotels which are now using the Turkish, 2) Germans, 3) China, 4) for the flood victims in Philippines compost machine and we are still Central Asia, 5) GCC, and 6) India. and Pakistan. In addition we have receiving requests for show-around We are optimistic about these new ongoing CSR initiatives: our hotels from different groups, not just in the markets and we will continue to par- donate our old linen and bed sheets hospitality industry but from other ticipate in roadshows and exhibi- to different countries in Africa through sectors including schools. tions alongside ATDD. Human Appeal International, and our used soaps are being sterilised and How have you We are ready for the new chal- given to schools in Africa through Qplanned creating lenges and with the growing com- Diversey. Plus, the excess foods from awareness and petition in the emirates, we are still our banqueting and restaurant are what are the benefits confident to be on top of the game distributed to poor families in Ajman. out of it? as we have a strong grip in terms of We would also like to include that last We will continue with our corporate bookings. green initiatives and CSR initiatives through the show-around and Human Resource by participating in different forums Sustainability and seminars. We have the right We are proud to say that our mindset and a trained work force to staff turnover is only 2 per cent sustain these projects. annually. We may not pay the best wages but we appreciate In terms of awareness, in 2013, and care for our staff, which is we organised a Go Green children’s the core of the business. We painting competition, in cooperation provide them with empowerment with the Ministry of Education. We in terms of making decisions distributed art sheets to students and accountability, and provide across different schools in the them with opportunity for Northern Emirates. The idea is to growth. We also organize raise awareness about the impor- sports activities and staff gather- tance of “Reduce, Reuse and ings regularly to keep them active Recycle” approach, at a young age. and motivated. AGENTS MAY 2015 TRAVTALK 29 Cozmo eyes India market 25-40% surge in online booking  Contd. from page 27 will be focusing on the GCC “We work in full circle With an aim to grow by 30% in the next three years, added he. Speaking on the market, especially on Kingdom now. As 100 years before, we growth of the company he fur- of Saudi Arabia and Kuwait.” had very personal relation- Cozmo Travel is planning to launch all over India in 2015. ther mentioned that there is ship with the people around The company will be participating in ATM to network with double digit growth every Jitendra Jain, Regional and with industrialization it month and a six digit figure in Director, Marketing, Middle has changed a lot. travel stakeholders as well as exhibit its products. terms of traffic. East, Starwood Hotels & We had mass produce and Resorts Worldwide, Dubai used to reach people through Khalid Motik, Managing explained, “What interesting TV and radios, true mass TT BUREAU tation from trade relations and Director - Partner, Ehjeez about this event is it actually advertising. Now we have activities between India and Middle East, informed that his brings together the thought come to full circle and are ue to the political situation the UAE so the opportunities company is adding to the port- leaders and people across the going back to that one-o-one Din other parts of the are huge. “We have seen folio of online travel agent industry. It’s not just one vertical relation through massive Middle East, more inbound tremendous potential by increasing the demand of the like onlines, its hotels, airlines, scale through technology travellers from the GCC into negotiating with the airlines, online booking. He comment- metasearch, technological and social media. So the UAE are expected. securing rate inventories from ed, “The statistics of the online companies and so on. Hence from marketing standpoint it Therefore, summer looks hotels and other land players booking from the last year to very interesting to know what allows us to deliver real quite positive for the UAE since the beginning of the this year has increased from people are thinking and what great experiences to a per- tourism. The 2020 buzz has year till rest of the season 25 to 40 per cent. There is sort of developments are sonalized level which we did- also resulted in a lot of especially for the peaks. We more demand online for hotels going on, what future is and n’t get it before and Jamal Abdulnazar inbound movement from all CEO have kept our margins rea- or other things that people that’s how benefit this event, that’s exciting all about,” over the world and Cozmo Cozmo Travel sonable and focus more on demand. In the beginning we bringing people together.” he concluded. Travel is happy to get a small volumes,” he explained. share of the same. We will be launching Cozmo Cozmo Travel has been “We have new branches appointed as the Preferred Forum on investments in Al Gharbia in Kuwait. We will be launch- Travel all over Sales Agent (PSA) for Costa The 3rd Al Gharbia in petrochemicals, oil and gas, Sheikh Hamdan Bin ing Cozmo Travel all over India India in 2015 Cruises in UAE, KSA, Qatar Development Forum to be critical infrastructure, trans­ Zayed Al Nahyan, the Ruler’s in 2015. We are definitely Bahrain and Kuwait. In addi- held at the St Regis Resort & port, housing, mixed use proj­ Representative in the Western looking at the business growth tion Cozmo Travel has Hotel on Saadiyat Island on ects including retail, manufac­ Region, the Al Gharbia of 30 per cent in next 3 years become an ‘Austrian Certified May 12, 2015, will focus on turing, education, healthcare, Development Forum is being and more thereafter,” said strengthening its corporate Travel Specialist’ certified the emerging investment and agriculture and food process­ organised by the Abu Dhabi Jamal Abdulnazar, CEO, arm. Planning is underway to by Austrian National will highlight the Al Gharbia, ing as well as government and Department of Economic Cozmo Travel. Cozmo has open up more branches within Tourist Office providing attrac- Abu Dhabi’s Western community services. Held Development in partnership introduced new products like UAE, especially Dubai and tive packages to different Region’s investment priorities under the patronage of H.H with MEED. fixed departure and are GCC. There is a great expec- parts of Austria. 30 TRAVTALK MAY 2015 MOVEMENTS

Centro Al Manhal & Al RawdaArjaan Concorde Hotel Fujairah Abu Dhabi Airports Abu Dhabi Fujairah Abu Dhabi William Moujaes has been appointed as the new Cluster General Concorde Hotel Fujairah has announced the appointment Jerome H.E. Eng. Mohamed Mubarak Al Mazrouei has been appointed Manager for Centro Al Manhal and Al RawdaArjaan by Rotana in Kandalaft as its General Manager. Kandalaft holds a Masters as Chief Executive Officer, Abu Dhabi Airports. Al Mazrouei currently Abu Dhabi. He held a number of manage- degree in Hospitality Management and his serves as a Board Member of Abu rial positions over the 9 years at the hospitality career spans over 14 years. Dhabi Airports and is also a Board Rotana Headquarter in Abu Dhabi. Since His passion, vision and determination member of Abu Dhabi Ports he joined the Rotana Corporate Office in have seen him progressively scale the Company. He has previously 2003, William rose in ranks to Assistant ranks of the industry to attain the top served the country in the Armed Director of Sales, Director of Sales for management position and he has Forces. Al Mazrouei holds a Bachelor Rotana Hotels Area Sales Office Abu worked for several leading hotel brands of Science degree in Civil Engineering, Dhabi & Al Ain, Abu Dhabi and Assistant such as InterContinental Hotels; Hilton from the University of North Carolina, Executive Manager for Park Rotana Hotels; Shangri-la Qaryat al Berri, Al Charlotte, USA. & Park Arjaan by Rotana, Raha Beach Hotel and lately Abu Dhabi. Gloria Hotels.

Etihad Airways Four Seasons Resort O‘ahu Golden Tulip Al Barsha Hotel Abu Dhabi Ko Olina Al Barsha Othman Aleghfeli has been appointed as Area Manager Gulf Sanjiv Hulugalle has been appointed General Manager of the new Mourad Kamel has been appointed as Business Development Cooperation Council (GCC) from his current position as Assistant Four Seasons Resort O‘ahu at Ko Olina. With a career at Four Manager – Corporate, Golden Tulip Al Barsha Hotel. Mourad General Manager for Etihad Airways’ Seasons spanning nearly 20 years, Hulugalle comes with an experience in Kingdom Abu Dhabi Hub. In the new role, is an experienced GM having been at the of Saudi Arabia, and of eight years Othman will be responsible for over- helm of another recent property opening, with Golden Tulip Group. seeing the airline’s operations and Four Seasons Hotel Beijing. This month, driving growth in the GCC. He will Hulugalle will make the transition to Ko Olina be the first UAE national to hold this to lead the pre-opening team as the Hotel position which is critical to the prepares to welcome guests in delivery of service excellence and a early 2016. Hulugalle’s career superior guest experience has taken him around the across the GCC region. globe leaving his mark at 12 Four Seasons properties over the past 18 years.

Khalifa Port Container Terminal Centro Capital Centre by Rotanahas Abu Dhabi Terminals Abu Dhabi Simon Brebner has been appointed as Chief Commercial Officer Ishan Sapra has been appointment as Chief Engineer by Centro Kristina Savchenko has been promoted as Sales Manager - (CCO), Abu Dhabi Terminals, manager and operator of Khalifa Port Capital Centre by Rotanahas. An India national, Ishan holds a Leisure, Golden Tulip Hotel Al Barsha to support the sales Container Terminal (KPCT). Brebner, who Bachelor in Technologies from the Guru Gobind leisure and travel agency. Before has worked in senior roles at ports, ship- Singh University, New Delhi, India. He joined this promotion, the Russian ping and logistics companies in Europe, Rotana in 2013, Park Rotana and Park national served as the Senior South America, Africa and the Middle Arjaan Abu Dhabi, as Assistant Director of Sales Executive at the East, will be responsible for leading Engineering. Prior to his collaboration with property, skilfully handling the ADT’s commercial strategy, activities and Rotana, Ishan has worked with companies leisure market. performance. Having served most recently such as The Ritz Carlton, Dubai as CCO for APM Terminals in Bahrain and International Financial Centre and the Taj Morocco, he has more than 25 Palace Hotel in New Delhi, India. years’ experience. Previously, Brebner served as GM, Maersk Line Latin America.

Smiling all the way to raise diabetes awareness

The Cove Rotana Resort – Ras Al Khaimah Culinary Team along with other colleagues participated in the “Al Basma Camp” (The smile camp) for Diabetic Children under the patronage of H.H. Sheikh Saud bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah. The event was attended by more than 150 children from UAE, GCC Countries, Algeria, Egypt, Jordan, Morocco and Sudan with the guidance of their supervisors. The Cove Rotana Team participated in this Corporate Social Responsibility event by providing nutritious meals and cooking classes, showing the children how to make simple, healthy and diabetic-friendly food in an easy way.