Somerset Social Care and Support for Adults 2019/20

The essential guide to choosing and paying for care and support

In association with www.somerset.gov.uk www.carechoices.co.uk Everyday is a new day at Notaro Homes

Life is often about the little moments. Enjoying coffee and cake in the morning, pottering about in the garden in the warm afternoon sunshine, visiting the animals in one of Care Homes & Locations our farms, singing and dancing or having a natter whilst knitting a jumper for the grandchildren. Immacolata House Care Home, Langport The Lodge Care Home, Langport A happy day is a day well spent. That’s exactly what we aim to La Fontana Care Home, Martock provide at Notaro Care Homes. You have the choice to plan your Casa di Lusso Care Home, Bridgwater day the way you want to. Some time alone, or sharing in a social Cedar Lodge and The Limes Care Home, Taunton activity, we provide a range of personalised activities to suit Aspen Court Care Home, Taunton everyone’s interests. Clarence Park Care Home, Weston-super-Mare Stuart House Care Home, Weston-super-Mare And with care and support tailored to suit your needs and provided the way you choose; all you need to think about is Alcohol Related how you wish to enjoy your day. Brain Damage (ARBD) Homes Notaro Care Homes… Vane Hill ARBD, Torquay Serenita ARBD, Weston-super-Mare so much more than exceptional care. Campania ARBD, Weston-super-Mare

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Notaro Homecare Ltd N. Notaro Homes Ltd (North Somerset) 01934 422800 Queensmead Court, Bristol Road www.notarohomecare.co.uk Winscombe, North Somerset BS25 1PR www.notarohomes.co.uk 01934 422822 Contents Welcome from Somerset County Council 4 How can Somerset County Council help Regions covered by this Directory 5 you? 44 How can this Directory help? 5 Needs assessments 44 The role of Adult Social Care 5 Care eligibility 45 What is the difference between care and support? 6 Reablement 46 Where do I start? 6 Home First 46 Help and advice 6 Occupational therapy assessment 46 Writing your support plan 8 Carers’ assessments 47 Help for carers 9 Paying for care 48 Carers’ information, support and counselling 9 Will we contribute towards your care costs? 48 Young carers 10 Personal budgets 49 Direct Payments 49 Health and wellbeing 10 What if I move home? 50 Keeping active 10 Paying for care homes 51 Emotional and mental health 10 Third party payments 52 Support in the community 11 What happens to your home? 52 Library services 12 Running out of money 53 Learning and training 12 NHS Continuing Healthcare 53 Somerset Volunteer Service 12 Support for people who lack capacity 54 Somerset Active Living 13 Specialist care 55 Transport and travel 13 Dementia 55 Staying safe from falls 14 Coping with a sensory loss 55 Meals 14 Residential dementia care checklist 57 Leaving hospital 14 Learning disabilities 58 Equipment 15 Resource for those supporting disabled children 58 Community alarm services 16 Daytime care and support 16 Essential information 58 Assistive technology checklist 17 Finding care in your area 58 Making life easier at home 18 How solicitors can help 58 Safeguarding adults at risk 60 Care and support at home 21 Making Safeguarding Personal 60 Home care 21 Making a complaint 61 Live-in care 21 The Registered Care Providers Association Ltd 62 Home care agency checklist 23 Home care providers 25 Other initiatives 62 ‘Tell Us Once’ service 62 Housing with support 33 NHS 111 63 Sheltered and retirement housing 33 Healthwatch Somerset 63 Extra Care Housing 33 Eligibility and applying for Extra Care Housing 35 Useful local and national contacts 65 Pathways 35 Care homes listings 69 Care homes 37 West Somerset 69 Types of home 37 Taunton Deane 70 Checking quality 39 Sedgemoor 75 Care home contracts – independent advice 39 South Somerset 78 Choosing a care home 39 Mendip 83 Care homes checklist 41 Index 87

To obtain extra copies of this Directory, free of charge, call us on: 0300 123 2224.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council

Welcome to the 2019-20 edition of the Somerset If you would like to tell us about your experience Care and Support Directory. I hope you will find of using any of the services listed in this Directory, it valuable if you want to know more about what please phone us on: 0300 123 2224. support or care is available for you, or for a relative or friend. If you pay for your care and support National and local policies about social care change services yourself or if the local authority contributes every year, so please double check with us, or talk towards the cost (see page 48), this Directory will with an independent financial adviser before making help you to find the advice, care and support that any decisions that have financial implications for you you need. or your family.

Somerset County Council is committed to helping You can contact us on: 0300 123 2224 for people maintain their independence and quality of information, advice and support or visit: life, wherever possible in their own home. As you www.somersetchoices.org.uk know, local authorities such as ours continue to be under significant financial pressures, yet we still wish If it is appropriate, we can refer you to community to assist people in achieving their ambitions. Making support groups, our own social care staff or to the sure that the most vulnerable members of our right partner organisation. communities are safe and well cared for remains our highest priority. We know that deciding what care Stephen T Chandler and support is best for you or someone you care for Director of Adult Social Services can be difficult. Lead Commissioner Adults and Health Customer Contact: 0300 123 2224 One in ten people in the UK cares for friends or Email: [email protected] family members. We support unpaid carers in various Web: www.somerset.gov.uk ways, for example by providing training, links to support groups and by contributing towards short breaks (often called respite). Please see page 9 for more information about carer support.

We work closely with colleagues in our health services, registered care providers and the Care Quality Commission (the independent health and social care regulator) to monitor and raise the standards of care and support in Somerset. We are proud that a higher than average proportion of regulated services in our county are judged to be Good or Outstanding than in other regions.

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

4 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Directory West Somerset

Care homes 69 BATH AND Care homes with nursing 69 NORTH SOMERSET NORTH EAST SOMERSET

Taunton Deane Cheddar Care homes 70 Burnham- Frome on-Sea Wells Care homes with nursing 73 Shepton Minehead Glastonbury Mallet Sedgemoor Watchet Bridgwater Care homes 75 Street

Care homes with nursing 77 Dulverton Wincanton South Somerset Wiveliscombe Taunton Somerton Care homes 78 Wellington Yeovil Care homes with nursing 83 DEVON Ilminster Crewkerne Mendip Chard DORSET Care homes 83 Care homes with nursing 85

How can this Directory help? If you need advice about support that is available to easier and support you to stay healthy, active and help you remain independent, or about care services independent. or support for carers, this Directory is for you. The information in this Directory is designed so that There is a wide range of services available to people you can find solutions for yourself, but you can ask us across the county. Many of these can help make life for help and advice if you need it (see page 44).

The role of Adult Social Care The first thing many people want to know is, ‘can the their own choices about their care and support council help me pay for care?’ As a general rule, if you arrangements. have over £23,250 in capital and savings, no we can’t; if you have less than this and you meet the national To achieve this, we are linking closely with a wide eligibility criteria for care, we may be able to. This is range of community and voluntary groups and explained in much more detail starting on page 48. people who work to support people locally.

We know that many people and their carers, with We have also set up local, friendly drop-in centres a little support provided at the right time, can at venues across the county, where you can pop-in successfully live at home and enjoy their life to the for a cup of tea and discover the range of groups full, often without our help. available that may be able to provide advice and support to help you continue to live independently. With this in mind, we have moved from being a social care system where people expected an assessment You can also speak to someone from Adult to lead to a service, to being part of a joined-up, Social Care at these centres; we have called this community-based ‘system of support’, focusing on ‘Community Connect’. You can find your local centre exploring community-based options and solutions using the website on page 6. that help people get on with their lives. We want people to remain in control of their lives, to remain People who, in the past, may have contacted social independent and to have the opportunity to make care directly for advice, can now make contact with

Visit www.carechoices.co.uk for further assistance with your search for care 5 relevant groups and people that could help them networks and community support can help with. develop new and different approaches to achieve the things they want. These are often more flexible Tel: 0300 123 2224 and more suitable than traditional care. Web: www.somersetchoices.org.uk/adult/ information-and-advice/information-about- Accessing this type of support early on, when you social-care/drop-in-for-advice first need it, could help you to remain independent for longer. This community way of working may also This Directory covers some of these services, called help reduce social isolation, help people create new ‘support in the community’, before moving onto friendships and perhaps even healthier communities. personal care services, such as home care and care homes. The Directory doesn’t list all the community Furthermore, it will mean that our reduced support available in Somerset, but it may provide resources are still available to support those with you with ideas so that when you develop your care needs that significantly affect their wellbeing support plan, you can also find out what else is and whose needs are over and above what individual available locally.

What is the difference between care and support? In this Directory, ‘care’ is used to describe any service groups. Of course, some people need a mixture of that helps with your personal care, for example, both of these things. helping you to get up, washed and dressed in the morning. It may be that you arrange what you need yourself, or that you ask us to help you. ‘Support’ is anything provided to you that doesn’t include personal care, for example, domestic The important thing is that you have the right cleaning, shopping and attending community information to make your own choices. Where do I start?

The best way to identify what care and support you boxes: things you can do for yourself, things you can need is by writing a list of the things you are finding ask others to help you with and things you would like difficult. To help you do this, on page 8 there is a to talk to us about. blank ‘support plan’ that you can complete. Although we have laid out the Directory so that it’s Firstly, write down the things you are finding easy to follow, the things you need may be built up difficult, then, while reading the Directory, start to from each section, so that you end up with support come up with solutions that you can write in the that is tailored to you.

Help and advice Somerset Choices There are many more community support services You can also visit our website: www.somerset.gov.uk that may be right for you. Obviously, we can’t list them all in this Directory. If you would like more Alternatively, phone us on: 0300 123 2224 for information or advice, or access to a greater information or to request an assessment of your range of community support options, look on our needs. Phone lines are open from 8.00am to information and services website, Somerset Choices. 6.00pm, Monday to Friday; and from 9.00am to Visit: www.somersetchoices.org.uk 4.00pm on Saturdays.

6 Search for care at www.carechoices.co.uk to find support in your area Village and Community Agents In Somerset, our independent advocacy service Providing Somerset’s rural communities with easier is provided by Swan Advocacy, which provides a access to information and services. number of specialist advocacy services for adults. Hi-point, Thomas Street, Taunton TA2 6HB The Somerset Village Agent service now covers over Tel: 0333 344 7928 half of Somerset. The project uses paid, part-time and Email: [email protected] highly-trained individuals living in the parish ‘clusters’ Web: www.swanadvocacy.org.uk they support. They help to bridge the gap between isolated, excluded, vulnerable and lonely individuals Seeking financial advice and statutory and/or voluntary organisations which Planning for your future care and support needs can offer specific solutions to identified needs. be complicated and funding care can be expensive. Professional advice may be helpful for you (and They work with people of all ages, dealing with a your family) to identify the most suitable and cost- variety of issues, although a considerable number effective solution. of their clients are elderly with social care issues. Village Agents also help to shape services by feeding Everyone is encouraged to seek unbiased, expert back information about gaps in service to the advice from independent financial advisers to help appropriate body, for example transport provision. work out how to pay for long-term care. Independent They can also motivate and support a community financial advisers are regulated by the Financial to respond to a local need by working together to Conduct Authority (FCA) and must take responsibility address issues, such as by helping them to set up a for the suitability of any product they recommend. coffee morning for a group of lonely people or to Unlike advisers who are tied to particular providers, start a volunteer car scheme. specialist care fees advisers can offer advice on products from across the whole market. For more information, phone: 01823 331222 or visit: www.somersetrcc.org.uk/our_work/supporting- You can find a list of independent financial advisers individuals/somerset-village-agents-project who are accredited by the Society of Later Life Advisers at: www.societyoflaterlifeadvisers.co.uk Independent advice and support or you can call: 0333 202 0454. Advocacy Remember, any financial adviser who recommends Advocacy is an independent service to help people investing your money against specific financial understand what they are being told and to support products must be regulated by the Financial their opinions to be heard. Conduct Authority (FCA). Visit: www.fca.org.uk for more information. Understanding the care and support system can often be daunting, especially if you have no one to There are also several organisations that will provide talk things through with. An advocate will explain free advice about funding care and support. These how some of the complex processes work and what are a good place to start if you are looking for the possibilities are for you. An advocate can help information and want to see what sort of options are you tell other people what your needs and wishes available.  are. They will support you to speak for yourself whenever possible, but they can speak for you if you want them to.

If we think you would benefit from the support of an advocate and you have no one else available who can do this, such as a family member or friend, with your permission we will ask an advocate to become involved.

Visit www.carechoices.co.uk for further assistance with your search for care 7  Citizens Advice Tel: 0333 202 0454 Web: www.citizensadvice.org.uk Web: www.societyoflaterlifeadvisers.co.uk

Money Advice Service The NHS website Offers information on paying for care or the Lots of information on funding care and support. option to speak to an online adviser. Web: www.nhs.uk/conditions/social-care-and- Tel: 0800 138 7777 support-guide Web: www.moneyadviceservice.org.uk Age UK Society of Later Life Advisers Advice for older people and those planning for Can help you find advice about financial planning their later years. for care. Use the website to search for a regulated Tel: 0800 055 6112 financial adviser in your area. Web: www.ageuk.org.uk

Writing your support plan Completing your support plan may help you to identify what you need. Then, browsing this Directory, and researching what’s available where you live, may help you find solutions. It is very similar to what we would use during an assessment.

Things you would like to achieve Solutions. Using the list you’ve written 1. List the things you are finding more difficult to 2. Write down anything you already have in place do, or feel you would like more support to do. to help you, for example, family or other support This could be one thing, or lots of things – try to networks, or other solutions that you arrange for list all the things that are important to you. yourself......

3. Write down the help and support that others 4. If there are still things you would like to achieve could provide for you that you could arrange that you have no solution for, write down the yourself, for example, a friend or family member, things that you would like to talk to us about. a local community group or a simple piece of ...... equipment...... If there is something you’ve written down that you can’t find a solution for, please contact us on: 0300 123 2224.

8 Search for care at www.carechoices.co.uk to find support in your area Help for carers

A carer is anyone who helps another person, usually people in their caring role, and can point carers in a relative or friend, in their day-to-day life. This the right direction to get help or information. The is not the same as someone who provides care service also works closely with other specialist carer professionally or through a voluntary organisation. support networks. Carers are a valued part of the community. Many carers do not think of themselves as carers; they This service is to support carers; it does not replace see caring as an extension of their role as partners, assessed care and support provided by the local parents, children, relatives and friends of the person authority. they look after. Many don’t know that there is information, advice and support available. Somerset Carers Service Tel: 0800 316 8600 The Somerset Carers Service is a universal service Text: ‘Carer’ to 78070 available to all unpaid carers, whether they care for a Email: [email protected] few hours a week or provide a substantial amount of Web: www.somersetcarers.org support. It is provided by the Community Council for Somerset. It can provide quality local information, For information about carers’ assessments, see page emotional support and practical advice to help 47.

Carers’ information, support and counselling There’s a list of information sheets for carers at: • day services; www.somerset.gov.uk/carers which can be viewed • residential care and short breaks; and online, saved or printed. They help to explain who a carer is and some of the things carers might have to • contacting social workers and community deal with in their caring role, as well as giving advice psychiatric nurses. about what support is available and the services we can provide for carers in Somerset. If you would like Carers’ champions us to send you copies of these publications, please Most GP surgeries in Somerset have a member of phone us on: 0300 123 2224. staff who is a carers’ champion. They can add you to the Carers Register. This will alert a GP that you are a There are many learning and training opportunities carer when you attend an appointment and may also available to carers. These can be designed to help help you access preferential appointment times and with their caring situation, for example, basic first carer health checks. aid, maintaining personal wellbeing, and other opportunities that offer personal development. The carers’ champion can provide information about Phone us on: 0300 123 2224 to find out more. where to go to find out more about carers’ services.

Supporting someone with a mental health Breaks for carers condition There are different ways of getting a break from Carers’ assessment workers are based in community caring. The break could be anything from a few mental health teams. They specialise in assessing the hours to a few weeks. needs of carers who support someone with mental health issues and can advise carers about: Contact the carers’ support service for the most up- to-date information. Carers UK provides advice for • inpatient services; carers. Visit: www.carersuk.org or phone: • outpatient services; 0808 808 7777.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Young carers We have young carers co-ordinators who: advice and support, including: • assess the needs of young carers; • answering questions and giving advice; • support young people (18 years old and under) • speaking up for young carers so that ideas and who have caring responsibilities; needs are heard; • promote recognition and awareness of the young • introducing young carers to one another; and carer’s needs and achievements; and • organising groups and activities to have fun and a • work alongside other agencies to develop break away from home. schemes and services that support young carers. You can find out more about the young carers co- Young carers co-ordinators provide information, ordinators by phoning: 0300 123 2224. Health and wellbeing

We can all make small changes to diet and lifestyle • spending time with others; which can help improve physical and mental health. • keeping your mind stimulated; For example, you can reduce your risk of long-term health conditions, such as heart disease, stroke, • staying warm; cancer or diabetes, by making healthier choices. • having an adequate income; Things that can influence health and wellbeing include: • having a healthy diet; and • spotting the signs and symptoms of illnesses; • staying safe from falls. • staying active; Further information is available on the Somerset • maintaining a healthy weight; Choices website: www.somersetchoices.org.uk and • getting out and about; services are in place across Somerset.

Keeping active Keeping active as we get older is really important of information about activity opportunities across for physical and mental health, so visit the Zing Somerset, including activities for people who are website: www.zingsomerset.co.uk which has lots less mobile.

Emotional and mental health As with our physical health, there are things we can 3. Take notice – Be aware of the world around you do to help improve our mental health. What is good and what you are feeling. Remark on the unusual. for our bodies is also good for our minds. Here are Notice the changing seasons. Reflecting on some steps we can all take: your experiences will help you appreciate what matters to you. 1. Connect – Connect with the people around you – family, friends, colleagues and neighbours. 4. Keep learning – Learning new things will make you more confident, as well as being fun. Try 2. Be active – Step outside. Go for a walk. Work in something new. Rediscover an old interest. Learn your garden. Go dancing. Exercise makes you feel to play a musical instrument or how to cook good. something new.

10 Search for care at www.carechoices.co.uk to find support in your area 5.e – Giv Seeing yourself, and your happiness linked delivered in local communities by voluntary and to the wider community can be rewarding and non-profit organisations. You can find more creates connections with the people around you. information on Somerset Choices: Thank someone. Smile. Volunteer your time. Join a www.somersetchoices.org.uk community group. Look out, as well as in. • Talking therapies are provided by Somerset There will be times when you are worried about your Partnership NHS Foundation Trust and are own, or someone else’s mental health. On these free and confidential. A range of therapies are occasions, you may want to visit your GP to talk about available, including cognitive behavioural therapy. the situation; they will be able to advise on what to do As well as your GP referring you, you can contact next and will talk with you about what help is available. talking therapies yourself by phoning: 0300 323 0033 or using their online form: The GP might recommend: www.somersettalkingtherapies.nhs.uk • Support for your emotional and mental • Specialist mental health services provided by wellbeing through the wide range of community Somerset Partnership NHS Foundation Trust, organisations in Somerset. These are often which your GP can discuss with you. Support in the community

As we get older, staying involved with families, There are also regular drop-in Community Connect friends and local communities supports emotional events held in a venue near you. See page 5 for more and mental wellbeing, which is just as important information on Community Connect. as looking after physical health. Loneliness and isolation affects many people in later life; this The Silver Line affects quality of life and is shown to be harmful to The Silver Line is a free, confidential helpline for health. older people, open 24-hours a day, every day of the year. There are lots of clubs and groups in local communities across Somerset helping to keep Specially trained helpline staff can: people connected. These include: • offer information, friendship and advice; • groups that meet to provide companionship – • link callers to local groups and services; and they may even arrange for someone to collect • offer regular befriending calls. you to take you to group meetings; Tel: 0800 470 8090 • pubs that provide meals, often at great value, Web: www.thesilverline.org.uk where you can meet up with friends;

• befriending schemes, where volunteers can come and visit you at home or accompany you if you would like to go out; and

• organisations that can help you with some domestic tasks, such as cleaning, shopping, gardening, or simple repairs to your property.

You can visit our information and services website to explore lots more community support available in your area: www.somersetchoices.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 11 Library services Somerset libraries offer a range of services, volunteers will support you to choose your books including reading for everyone, basic computer skills and other library resources and deliver these to your training, free computer use and Wi-Fi in a network home. of 34 libraries across the county. Talking books are available in many libraries and may be accessed free Phone: 0300 123 2224 to register for the Home of charge by people who are blind, partially-sighted, Library Service or fill in an application form, which dyslexic or unable to hold printed books. is available from libraries and the Somerset County Council website: www.somerset.gov.uk There are special collections of recommended self- help books to help manage health and wellbeing Mobile libraries – including dementia, mental health and autism These support people in isolated communities by collections. providing a selection of books and library resources. The mobile library will visit various communities Library members can also download e-audio books during the day, and some stops are linked to local and e-books from: www.librarieswest.org.uk schools. To find out where the mobile library stops, please go to: www.somerset.gov.uk/mobilelibrary Libraries host a range of events, from knit and or phone Somerset Direct on: 0300 123 2224. natter, craft activities and poetry sessions to reading groups and family history events – you can find out more at your local library.

Home Library Service Provided by the Royal Voluntary Service (RVS), this is a free service for people who cannot visit a library themselves or for people in long-term care. RVS

Learning and training Somerset Skills and Learning provides a wide range listening and counselling, and dementia care. of courses for people of all ages, whether you want to get a qualification, exercise your mind and body For more information, phone: 0330 332 7997 or or discover a new pastime. visit: https://sslcourses.co.uk/courses/courses where you can search for courses or download a These include everything from Nordic walking and brochure. fly fishing, to courses to develop caring skills, such as

Somerset Volunteer Service The Somerset Volunteer Service (SVS) matches Volunteering opportunities include: people to the many volunteering opportunities • a community support role – supporting people that support Adult Social Care and other council with possible social care needs; services. Volunteering allows people to be part of the community, meet new people and make new friends. • community volunteers for Adult Social Care;

A dedicated website outlines all opportunities • Active Living volunteers; available, visit: www.cswyoucando.co.uk/ • volunteer drivers; and Alternatively, email: [email protected] or phone the team on: 0800 975 5111. • Leaving Care Services volunteers.

12 Search for care at www.carechoices.co.uk to find support in your area Somerset Active Living There is a thriving Active Living network in Somerset information about looking after your health and with over 120 community groups, clubs and wellbeing. They run on different days and times of organisations. They offer the opportunity for people the week and some offer lunches. aged over 50 to come together, enjoy the company of others and develop new friendships and social Somerset You Can Do leads the whole Somerset circles. Active Living Network. The network is supported by hundreds of volunteers who have a variety of roles, Active Living Groups are vibrant ‘hubs’ providing a including group co-ordinators and more universal café style environment, a variety of activities and volunteers. information about preventative services. They may Find out more and search for an Active Living offer light exercise, development and learning of Centre near you at: www.cswyoucando.co.uk new skills and knowledge, access to advice, and

Transport and travel There is a wide range of community and accessible Concessionary Bus Passes transport services available to people living in These provide free bus travel, subject to certain time Somerset whose needs are not met by conventional restrictions, to anyone of pensionable age, or who public transport. These could be the ‘SLINKY’ is eligible because of a disability. You can find more demand responsive transport service funded by information and a copy of the application form by Somerset County Council or community transport visiting: www.somerset.gov.uk/concessionary or and community car schemes. The schemes offer by phoning: 0300 123 2224. a mix of vehicles, from accessible minibuses to cars driven by volunteers, with availability varying For information about regular bus services and depending on where you live. timetables, phone Traveline on: 0871 200 2233.

SLINKY transport services Blue Badges This is an accessible, demand responsive, door-to- The Blue Badge Scheme currently provides national door bus service that can be used for everything parking concessions for people with severe walking from health appointments to shopping trips. SLINKY difficulties who travel as drivers or passengers. The services operate in different parts of Somerset, scheme is also for people who are severely sight all offering free travel to concessionary bus pass impaired. New national guidance is due in 2019, holders. To find out how to contact your local which will include ‘hidden disabilities’ including SLINKY service, visit: www.travelsomerset.co.uk/ autism and mental health conditions. People who community-transport-services or phone: have Blue Badges can park close to their destination 0300 123 2224. using on-street parking and some car parks.

Community Transport and Community Car For detailed information about Blue Badges please Schemes look on our website: www.somerset.gov.uk/ These provide transport for individuals or groups bluebadge using a range of vehicles, from minibuses with disabled access to cars driven by volunteers. Charges The fastest way to apply for or renew a Blue Badge vary depending on which service or scheme you is online at: www.gov.uk/apply-blue-badge or use, with discounts available for concessionary bus you can phone us on: 0300 123 2224 to ask about pass holders. For details of your local Community applying for one. Transport or Community Car Scheme, visit: www.travelsomerset.co.uk/community-transport- We will need information about you to decide if you services or phone: 0300 123 2224. are eligible. 

Visit www.carechoices.co.uk for further assistance with your search for care 13  You can normally get a badge if you: require emergency treatment.

• have a permanent disability that means you can’t If it is unclear from your application, you may need walk or have considerable difficulty walking; to see one of our occupational therapists so that • have a severe disability in both your arms, they can better understand the difficulties you have. drive regularly and have considerable difficulty operating parking meters and ticket machines; or All decisions are made by following Department for Transport rules. Applications can take up to 28 days • are a child under the age of three who needs to process. The charge for a Blue Badge is £10. If medical equipment with you at all times that your application is approved, a Blue Badge will be cannot easily be transported, or if you are sent to you. If it has been refused, we will write to affected by unstable medical conditions and may you to tell you why.

Staying safe from falls Staying steady on your feet becomes more important may increase your risk of falling. as you get older. If you fall and break a bone, especially a major fracture like your hip, you may find it difficult Sunlight is our main source of vitamin D. To keep continuing to manage in your own home. It makes bones strong, include lots of calcium and vitamin D sense to do all you can to reduce your risk now. in your diet, and aim to have 15 minutes of sun a day on your skin during the summer months, without Staying physically active can help reduce the risk of sunscreen, but take care not to burn. Some people falls. will benefit from taking a vitamin D supplement, especially during the winter months. If you have any Wearing badly fitting or worn shoes, foot problems concerns, talk to your GP. and trip hazards in the home, such as loose rugs and trailing wires, can all make falls more likely. If you are worried about your balance or have had a fall, speak to your GP. They might refer you for a falls As part of ageing, you may develop health assessment and recommend you attend a Balance conditions that can lead to you being at risk of falls. and Safety class at your local community hospital, or For example: a physiotherapist may be able to set up an activity plan with you at home. There are community based • muscles can become weaker; Stay Strong Stay Steady classes across the county to • eyesight and hearing may decline; and help keep you on your feet and reduce the risks of falls. Also, consider a community alarm (Lifeline), see • certain medications can cause side effects which page 16.

Meals There are organisations that, for a fee, offer meals For more information about meal delivery services delivered to your door. Often, they provide you with in Somerset, check the Somerset Choices website. a frozen meal that you can warm up and eat when you choose. Visit: www.somersetchoices.org.uk

Leaving hospital Red Cross Home from Hospital service service can give short-term practical and emotional The Home from Hospital service helps many people support to help you get your confidence back and each year go back home after a stay in hospital. The live independently.

14 Search for care at www.carechoices.co.uk to find support in your area This help can be: House, Livingstone Way, Taunton TA2 6BD • taking you home and helping you settle in; For the Medical Equipment Loan service, phone: 01823 273746. • assisting you with shopping; • collecting prescriptions and pensions; and You can find more information about these services on the Red Cross website: • offering companionship. www.redcross.org.uk Trained volunteers from the British Red Cross Sometimes ward staff may recommend that you talk provide this free, short-term service. with someone from social care about things that could support you at home, for example help with You can contact the Home from Hospital co- personal care, equipment or minor adaptations to ordinator by phoning: 01823 273707 or writing to: your home. See page 44 for an explanation of what Home from Hospital, British Red Cross, Red Cross an assessment is.

Equipment There is a wide range of equipment available that How to get equipment can be used in the home to make life easier and Short-term loan help you remain independent. This could be a stair Equipment for short-term loan is available through rail, raised toilet seating, equipment to help in the British Red Cross and is ideal if you need the bath or shower, items to help you with eating some equipment temporarily, for example, to try and drinking, loop systems to support hearing, or something out before you buy it. magnifiers to support reading. Equipment can help Tel: 01823 273746 • Web: www.redcross.org.uk you to: Buying equipment • move around your home; AskSARA is a website that you can use to see what • get in and out of a chair or bed; equipment is available. Web: www.asksara.org.uk • get in and out of the bath or shower; • prepare food and drinks; You can buy some equipment that might help you from local shops that specialise in disability • read bills and correspondence; equipment. There are also some local voluntary • reach the front door; and organisations and private providers that sell equipment. The Somerset Choices website gives lots • carry out parenting tasks. of information about equipment available locally: www.somersetchoices.org.uk  As well as small items of equipment, there are also other products available to support people to live as independently as possible at home, often known as ‘Telecare’. Suttons Stairlifts Telecare can remind and inform people, and their Installation – Repair – Services carers, about things which need to be done, such as taking medicines on time. It can alert a family NEW from £1375 member or carer that a person has got out of bed RECONDITIONED from £899 RENTAL from £55 per month at night and needs assistance. Or it may alert a monitoring centre that something has happened, for example if a tap has been left running, and Tel: 01749 346900 www.suttonsstairlifts.co.uk appropriate action should be taken.

Visit www.carechoices.co.uk for further assistance with your search for care 15  Advice and information about equipment provide assistance with the range of equipment. If you would like someone from social care to talk to you about what could help you, please phone us on: Guidance is available to support people with their 0300 123 2224. daily living needs via two Independence and Advice Centres (IACs), one based in Wellington and the Community Equipment Service other in Shepton-Mallet. Two further centres are Millbrook Healthcare has many years of proven planned in the Bridgwater and Yeovil areas. If you experience in delivering and maintaining community meet the eligibility criteria for equipment (within our equipment, wheelchairs and assistive technology. contract), this can be provided via this service, free of charge. If you do not meet the eligibility criteria, If you are eligible to be provided with equipment staff can provide advice on retail outlets offering from our community equipment service, an order is these products. made so that you can collect it straight away, or it might be delivered if necessary. If it is agreed that To book an appointment for the IACs, please you need a follow up occupational therapy home phone: 0300 123 2224. visit, this can be arranged. You can find information on VAT relief for disabled people at: www.gov.uk/financial-help-disabled/ The local service centre is in Wellington. Skilled vat-relief technicians and a helpful customer service team can

Community alarm services In Somerset, community alarm services are available pagers are available to alert a family member or through district councils. See page 68 for contact friend of a sensor being triggered. details. They can provide a device that sits between your phone and its socket point, and an alert button This can be particularly helpful and reassuring if that you wear. When the button is pressed, an alert you have returned home after being in hospital. is directed to a call centre that will respond instantly. The right equipment and assistive technology can The centre can speak to you even if you are not make all the difference to feeling safe and getting near the phone, but this will only happen when the your confidence and independence back after an button is pressed. Additional alerts can be added illness or accident. Please visit the Somerset Choices to the community alarm system, including smoke website to find out more. Or you can phone us on: alarms, door exits sensors and heat alarms. Carer 0300 123 2224.

Daytime care and support Daytime care and support can be a made up of a The Somerset Choices website gives lots of variety of activities, designed to help people who information about what’s going on in your live in their own homes but who need help to get out community. Visit: www.somersetchoices.org.uk and about.

Activities are often run in the community, at a local care home or in a local hall or housing scheme. Care and support is available in a way that encourages and enables people to remain as independent as possible by helping them to maintain and improve their wellbeing. Many daytime activities can also allow carers to have a break. Check with your local care homes and home care agencies to see if they run this service.

16 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2019 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 17 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

18 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 25. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Somerset County Council for support. Seek advice about these options. Customer Contact: 0300 123 2224 If the bed is the issue, you could buy an electric Email: [email protected] adjustable bed or raise the bed to the right height. Web: www.somerset.gov.uk

Grab handles Bed table Hand rail Hand trolley Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care 19 TOTALCARE ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely and independently in your own home.

The following services are available: • Washing, bathing, showering, • Getting up and going to bed shaving & oral care • Medication/Prescription • Dressing & Undressing Collection • Feeding and Meal Preparation • Night care • Housework, Laundry & Shopping • Accompanied Visits • Sitting and Respite Care • Palliative Care • Toileting • End of Life Care

TOTAL CARE, BRIDGWATER, SOMERSET Tel: 01278 424514 or 07784 227 656 [email protected] www.totalcaresouthwest.co.uk Care and support at home TOTALCARE Home care Before deciding you need home care, seek advice Not all agencies provide the same services and ARE YOU HAPPY about equipment and adaptations, see page 15. This charges vary. Some agencies offer a night-sitting or may reduce, or even remove your need for home care. a live-in service, and some can provide registered nurses if needed. WITH YOUR CARE Home care services provide help with daily activities, such as cleaning and shopping, and personal care, All home care organisations that provide personal including getting in and out of bed, washing, dressing care must register with, and be inspected and rated and using the toilet. Sometimes, with the right help, by, the Care Quality Commission (CQC), which PROVIDER? people recover their independence and need no makes sure that quality standards are met, and that further help. staff are appropriately trained to do the job. Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely If you have been ill or have just come out of hospital, You can ask the CQC for its latest inspection report and independently in your own home. the short-term support of a home care worker could and rating for any agency you are considering. be welcome. Also known as domiciliary care or care The provider should also be able to provide this The following services are available: at home, it is available to anyone, but is particularly information. For more information on the CQC see aimed at older people or people of any age with page 39. • Washing, bathing, showering, • Getting up and going to bed a physical or learning disability or a mental health shaving & oral care • Medication/Prescription condition. Home care provided by an individual who is not part • Dressing & Undressing Collection of an organisation is not required to be registered or Home care is provided by private or voluntary regulated by CQC. Please be mindful of this and ask • Feeding and Meal Preparation • Night care agencies or individuals. Care workers must be specially anyone you are considering, to provide references • Housework, Laundry & Shopping • Accompanied Visits trained in areas such as manual handling, first aid and from other people who have used them. That said, as • Sitting and Respite Care • Palliative Care food hygiene. They will also have had background they work on their own, they can often provide you checks with the Disclosure and Barring Service. with a very tailored service to suit you. • Toileting • End of Life Care Live-in care Moving into residential care, where you have the is someone you can call on at any time of the day or support you need, and the companionship of others is night. As carers are often matched to your needs and the best solution for some people. For others, staying interests, you also have the opportunity to establish in the family home with its lifetime of memories and a one-to-one relationship with them and enjoy their personal possessions is more important. companionship.

Live-in home care is an alternative to residential care. Not only is ongoing 24-hour live-in care available for It allows you to keep more control over your life and people who need full-time support, it can also be what is happening around you. If you have any pets, provided short-term, for example, following a stay in they can continue to live with you, and family and hospital or to provide a break for a regular carer. friends can still visit or stay when you like. Organisations that provide live-in care will tailor the There are many advantages of having one person to service to suit you, but you need to be clear about look after you too. A live-in carer can get to know what they will charge you and it’s a good idea to ask TOTAL CARE, BRIDGWATER, SOMERSET your routine and do things the way you like them. for their service user guide. NB: Somerset County As well as helping with personal care and domestic Council do not fully fund live-in care if its cost exceeds Tel: 01278 424514 or 07784 227 656 chores, they can assist with transport and running that of other care and support services that could your home, and you have the reassurance that there meet your eligible needs following an assessment. [email protected] www.totalcaresouthwest.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 21 Individual care for individual people How can we help you? Are you or a loved one needing a little extra support at home? Way Ahead Care is a family run business providing care in the community since 1994. We can provide anything from pop-in visits to Live-in care. Call us for more details and a FREE consultation 01823 321123 Or visit our website www.wayaheadcare.co.uk Homecare Services by your local family run care provider Live-in Care The realistic alternative to a Care Home Live-in Care enables you to live in your own home surrounded by your belongings and memories.

a dedicated Carer 24hrs a day, 365 days a year. All without the distress and upheaval of relocation. Starting from £800 per week. Call now for more details and a free consultation. 01823 321123 www.wayaheadcare.co.uk

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 39.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Untitled-1 1 08/04/2015 08:45

Care and Nursing at Home L I E V E E

B I G N

O E D R C A

Do you need a helping hand?

If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difﬁcult for you or a loved one – then we’re here to help in Somerset from 30 minutes per week to full-time live-in care.

Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even Fully managed high quality affordable to provide a break to an existing family member or care-giver. live-in care Looking for care? For more information from £795 per week 0808 274 2935 www.helpinghands.co.uk 08000 121 247 | www.liveincare.info

24 Search for care at www.carechoices.co.uk to find support in your area Home care providers

Able2Achieve Office RCPA Taunton Yeovil Tel: 01823 331194 OP D PD LDA MH SI YA AD Tel: 01935 429430 Advert page 32 LDA Wellington Agincare UK Ltd Tel: 01823 331194 OP D PD LDA MH SI YA AD Taunton Advert page 24 Wells & Shepton Mallet Tel: 08000 121 247 OP D PD LDA MH SI YA AD Tel: 01749 372197 OP D PD LDA SI YA Altogether Care LLP – Yeovil Care at Home Wincanton Yeovil Advert pages 31 & 79 Tel: 01963 476184 OP D PD LDA SI YA Tel: 01935 433069 OP D PD LDA SI YA Yeovil Tel: 01935 584184 OP YA Amber Home Care Near Radstock Bluebird Care Devon and Somerset Live In Care Tel: 01761 412011 OP D PD LDA MH SI YA Wellington Tel: 01823 331194 Advert page 24 Ash House OP D PD SI YA Taunton Boocare Tel: 01823 345612 OP Somerton Beauchamp House Nursing Home Tel: 01428 272906 OP D LDA MH YA Taunton Brunelcare Domiciliary Care Services Somerset Tel: 01823 481500 OP D PD SI YA RCPA Berkeley Home Health Bridgwater – Somerset and Wiltshire Tel: 01278 439177 Advert page 32 OP D PD MH SI Frome Burleys Home Care Services Tel: 01373 836767 OP D PD MH SI YA Taunton Tel: 01823 704001 Blue Moon Care Ltd RCPA D PD LDA MH SI Taunton Butterfields Home Services RCPA Tel: 01823 289559 Advert page 42 & 43 YA Taunton Tel: 01823 211112 Bluebird Care RCPA Advert page 24 OP YA Bridgwater and Burnham Cambian Lufton Manor College Tel: 01278 488799 OP D PD LDA SI YA Yeovil Chard Tel: 01935 403120 LDA YA Tel: 01460 353184 OP D PD LDA SI YA Candlelight Homecare Glastonbury Area Office Mendip RCPA Tel: 01373 463838 OP D PD LDA SI YA Glastonbury Minehead Tel: 01458 831201 OP D PD LDA MH SI YA AD Tel: 01643 459199 OP D PD LDA SI YA Care Partnership, The Street & Glastonbury Taunton Tel: 01458 570015 OP D PD LDA SI YA Tel: 01823 240640 OP LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RCPA Member of the Registered Care Providers Association Somerset – see page 62 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 25 CALL US ON 0845 519 0800

What does home mean to you?

Your home is your castle, your sanctuary. • Stay within your own home

This incredible place is so special, so why • Retain your independence should you leave your home, if your health • Affordable needs change? • Flexible Notaro Live in Care have a simple, affordable, solution. We provide trained, employed carers to live • Employed, experienced carers with you, in your home. Caring and supporting you • Couples / Families remain together to retain your independence in a place you love. A number of individuals and couples have chosen our • Beloved pets can be kept service in your area already and are benefiting greatly • Incomparable 1 2 1 support from the joys a Live in Carer can bring.

We’ve lived here all our lives, when my husband developed dementia, knowing he could stay in his world, changed mine. I’ve been over the moon and overjoyed with Karina, our carer, she’s been incredibly kind and supportive. - Mrs B (West Somerset)…

To find out more, or to request a brochure, call our friendly local team on: 0845 519 0800 or email [email protected]

Visit us at: www.liveincare.com CALL US ON 0845 519 0800 Home care providers continued

Care South Home Care Services Somerset RCPA Dunster Lodge Domiciliary Care RCPA Crewkerne Advert page 30 Minehead Tel: 01460 270500 OP D PD LDA MH SI YA AD Tel: 01643 800190 OP PD SI

Care Wyvern Enable Support Services RCPA Taunton Yeovil Tel: 01823 325554 OP D LDA SI YA AD Tel: 01935 577026 OP D PD LDA MH SI AD

Carroll’s FHS24 Nursing+Care Agency RCPA Minehead Yeovil Advert page 30 Tel: 01643 707370 OP D Tel: 0330 124 1814 OP D PD LDA YA Churchview Care Services (Taunton) Finesse Healthcare Ltd Taunton Bridgwater Tel: 01935 479721 OP LDA MH YA Tel: 01278 229507 OP D PD LDA MH SI YA AD CL Lifestyles Night Sare and Support Flourish House Taunton Wells Tel: 0345 459 0188 OP D PD LDA MH SI YA Tel: 0333 400 8299 OP D PD LDA MH SI YA AD What does home Craegmoor Supporting You in the South West Future Living Taunton mean to you? Bridgwater Tel: 0193 4411269 OP D PD LDA MH SI YA AD Tel: 07557 953396 OP PD LDA SI YA Crimson Hill Support RCPA • Stay within your own home G H Quality Care Ltd Your home is your castle, your sanctuary. Bridgwater – 63 Taunton Road Tel: 01823 255000 OP LDA MH YA This incredible place is so special, so why • Retain your independence Bridgwater should you leave your home, if your health Dementia Care TLC Tel: 01278 445068 OP D PD SI YA • Affordable Burnham-on-Sea needs change? Heartfelt Care Tel: 01278 793580 OP D PD LDA MH SI YA • Flexible Yeovil Dimensions Somerset Frome Domiciliary Care Notaro Live in Care have a simple, affordable, Tel: 01935 479994 OP D PD LDA SI YA Office • Employed, experienced carers solution. We provide trained, employed carers to live Frome Home Instead Senior Care Taunton with you, in your home. Caring and supporting you Tel: 01373 456551 OP LDA YA • Couples / Families remain together Tel: 01823 211121 OP D PD LDA MH SI YA to retain your independence in a place you love. A Dimensions Somerset Taunton Domiciliary Care number of individuals and couples have chosen our • Beloved pets can be kept Office Home Instead Senior Care, Yeovil, Sherborne & Bridport service in your area already and are benefiting greatly Taunton • Incomparable 1 2 1 support Tel: 01823 250509 Yeovil from the joys a Live in Carer can bring. OP LDA YA Tel: 01935 577030 OP PD SI YA Dimensions Somerset Yeovil Domiciliary Care Office Horton House Yeovil Ilminster We’ve lived here all our lives, when my husband developed dementia, knowing he Tel: 01935 470600 Tel: 01275 851049 OP PD LDA MH SI YA could stay in his world, changed mine. I’ve been over the moon and overjoyed with OP LDA YA Karina, our carer, she’s been incredibly kind and supportive. Drakes Place House of St Martin - Mrs B (West Somerset)… Wellington Taunton Tel: 01823 662347 OP PD LDA SI YA Tel: 01823 275662 OP LDA MH SI YA AD

Service Older people (65+) Dementia Physical disability Learning disability, autism To find out more, or to request a brochure, call our friendly local OP D PD LDA User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs team on: 0845 519 0800 or email [email protected] RCPA Member of the Registered Care Providers Association Somerset – see page 62 Advertisers are highlighted

Visit us at: www.liveincare.com Visit www.carechoices.co.uk for further assistance with your search for care 27 We can offer: n PERSONAL CARE prepare & cook meals, medication prompting

n LOCAL HOLIDAY SUPPORT

n DOMESTIC SERVICES shopping, laundry, ironing, help with daily tasks

n TRANSPORT appointments and day trips

n HOLIDAY CARE companionship, holiday assistanceSelect Homecare Direct Ltd Providing Quality Care roughout Sedgemoor For further information please visit our website at www.selecthomecaredirect.co.uk Contact us on: 01278 795342 or 07739 093653 e: [email protected]

Bradbury Outreach Services (BOS) offer a full comprehensive Domiciliary Care and Outreach Service for people with learning disabilities, autism and mental health needs. As an established care provider we support individuals in their own homes with all daily living tasks.

BOS offer bespoke person centred care that both empowers and creates independence for each individual we support. We have a highly trained team in place to meet your needs.

At BOS we utilise the Daycare service on offer from the Bradbury House Group. A working farm spread over 250 acres enables us to provide a wide range of meaningful activities. Domiciliary care is at the heart of BOS, we pride ourselves on delivering a service that brightens the lives of everyone we work with.

Please contact us for more information on 07718 000283 Or email [email protected] www.bradburyoutreach.com

28 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Hummingbird Care Meadow Court Taunton Taunton Tel: 01823 602776 OP D PD MH SI YA Tel: 01823 270845 LDA MH I-Care Mencap – Taunton Deane Support Services Frome Taunton Tel: 01373 461438 OP D PD LDA MH SI YA Tel: 01823 288061 LDA Invictus Plus Care Mencap – Yeovil Support Service Bridgwater Yeovil Tel: 0759 1909676 OP PD MH SI YA AD Tel: 01935 423232 LDA YA Latimer Lodge Mi Casa Care Ltd Devon Yeovil Bridgwater Tel: 01935 319833 OP D PD SI YA Tel: 0800 6894267 OP D PD LDA SI YA Laurel Leaf Support Somerset NAS Community Services (Somerset) Minehead Advert page 32 Highbridge Tel: 01643 829089 OP D PD LDA MH SI YA Tel: 0117 974 8413 LDA Libertas Care Ltd – 3 The Barley Yard Neighbourhood Care HQ Crewkerne Burnham-on-Sea Tel: 01460 78726 OP D PD LDA SI YA Tel: 01278 320774 OP D PD LDA MH Lifeline Homecare Netherclay Home Care – Frome RCPA Wellington Advert outside back cover Frome Tel: 01823 668400 OP D PD LDA MH SI YA AD Tel: 01373 823105 OP D PD LDA MH SI YA AD Lifeways Community Care (Taunton) Newcross Healthcare Solutions Ltd (Taunton) Taunton Taunton Tel: 01823 282850 Tel: 01823 277500 OP D PD LDA MH SI YA OP D PD LDA MH SI YA AD Lily Caring Angels Ltd Newcross Healthcare Solutions Ltd (Yeovil) Chard Yeovil Tel: 01935 804197 Tel: 01460 929090 OP D PD SI YA OP D PD LDA MH SI YA AD Livability Somerset NursePlus UK Taunton Taunton Tel: 020 745 22000 OP LDA YA Tel: 01823 325013 OP D PD LDA MH SI YA AD Live in Care One to One Homecare Ltd Taunton Advert page 30 Wellington Tel: 01823 765121 OP D PD MH SI YA Tel: 01823 674309 OP D PD LDA MH SI YA AD

Managed Care Ltd RCPA Orchard Lea Langport Taunton Tel: 01458 253738 OP D PD MH SI Tel: 01823 972514 PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 Are you looking for competent staff to support your staffing needs?

We are an integrated Healthcare Service Provider who are passionate about the quality of services provided by our staff as we recognise the importance of achieving the highest standards.

We provide staff for all types of Health and Social care environments such as: • Nursing/Residential Care Homes • Supported Living • Homecare/Community/Live-in Care

Tel: 0330 124 1814 • Mob: 07775 449564 E: [email protected] • www.fhs24.co.uk Yeovil Office:123 Middlestreet, Yeovil BA20 1NA

Registered Charity No. 1014697

Do you need a little Live In Care provides a professional and friendly, fully managed live-in care service extra help at home? that allows you or your loved one to continue Our highly skilled and caring staff provide a to live independently in the comfort of your personalised service across West Dorset and home, supported by fully trained, experienced South Somerset, ensuring you continue to and trusted live in carers. get the most out of life. We provide live in care packages which include: We work with everyone who requires care and • 24 hour Live in care • Respite Care support in their own home, from young people • Waking nights • End of life/ Palliative care or adults with disabilities, to older people who • Dementia care • Holiday Companionship need a helping hand with their daily lives.

For more information please visit our website www.care-south.co.uk/homecare T: 01823 765 121 E: [email protected] or contact us directly ☎ 01460 270500 email: [email protected]

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS THE SOUTH OF ENGLAND www.livein.care

30 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Reynard Care & Support Agency, The Total Care Minehead Bridgwater Advert page 20 Tel: 01643 708529 LDA YA Tel: 01278 424514 OP D PD LDA MH SI YA AD Ruby Care Voyage (DCA) Somerset & Devon Taunton Bridgwater Tel: 01823 480640 OP D PD LDA SI Tel: 07964 249148 LDA MH Select Homecare Direct Way Ahead Care Highbridge – Taunton RCPA Tel: 01278 795342 Advert page 28 D PD LDA MH SI Taunton Advert page 22 Tel: 01823 321123 OP D PD LDA MH SI YA AD Somerset Care Community RCPA Advert page 38 Crewkerne Wisteria Care Tel: 01460 271529 OP D PD LDA MH SI YA AD Yeovil Tel: 07946 404414 Mendip OP D PD LDA SI Tel: 01373 475590 OP D PD LDA MH SI YA AD Wisteria House Residential Home Sedgemoor – Somerset Tel: 01278 426903 OP D PD LDA MH SI YA AD Yeovil South Somerset Tel: 01935 822086 OP D Tel: 01373 473703 OP D PD LDA MH SI YA AD Woodrift Taunton Deane Chard Tel: 01823 447120 OP D PD LDA MH SI YA AD Tel: 01460 63918 OP D You First Support Services CIC Somerset Care Realise (South West) RCPA RCPA Taunton Advert page 38 Langport Tel: 01823 447135 OP D PD LDA MH SI YA AD Tel: 01935 823718 OP D PD LDA MH SI YA Somerset Domiciliary and Floating Support Your Life (Taunton) (Minehead) Taunton Minehead Tel: 01202 362303 OP SI Tel: 01643 708378 LDA South West Independence Ltd Quality care built around you Care at Home Somerset, Dorset, Hampshire, Wiltshire Bridgwater Altogether Care is a family business Tel: 01278 663919 OP D PD LDA MH SI YA established for 30 years and brings family values to life, delivering the Sterling Care Partners Ltd perfect balance between independent Yeovil living and professional care. Tel: 07969 460311 OP D PD SI YA Care Homes also located in Dorchester, Weymouth and Yeovil Thornhill Care Services Taunton 01935 433069 (Yeovil ofﬁce) a better life www.altogethercare.co.uk Tel: 07752 966698 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 31 HUMANICARE

Quality service by friendly & dedicated staff helping to maintain your independence.Quality service by friendly & dedicated staff helping to maintain your independence able2achieve supports individuals with learning disabilities, mental health, and other associated disabilities.

We support individuals in a variety of different ways • Companionship & Sitting • A ssistance with paperwork from everyday living skills to attending social events. • Live in Services day/night • Medication/Prescription • Meal Preparation & Cooking Collection • Day Services (including realistic work preparation) • Laundry & Ironing • Accompanied Visits & • Supported Living • Housework & Shopping Appointments • Domiciliary Care • Home & Garden • All Staff are CRB/DBS Maintenance checked t: 01935 429430 e: [email protected] T: 01460 247565 www.able2achieve.org.uk E: [email protected] 23/25 Princes Street, Yeovil, Somerset BA20 1EN www.humanicare.co.uk

Brunelcare Community Services in Somerset provide care and support to adults in their own homes throughout Sedgemoor.

We offer a flexible service tailored to suit individual needs, help maintain your independence in your own home and have a person centred approach treating everyone with dignity and respect. How we can help: • Personal care • Assistance with your medication • Domestic • Preparing meals • Shopping • Assistance with paperwork • Sitting Service (allowing carers to take a break) • Laundry • Footcare (by trained therapists) • Accompany you to appointments and days out All our staff are fully trained and also vetted by the Disclosure & Barring Service. 01643 829 089 Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY Tel: 01278 439177 Web: www.brunelcare.org.uk www.laurelleaf.co.uk Email: [email protected] Email: [email protected]

Laurel Leaf Support, O ce 3, Unit 3, The Minehead Enterprise Centre, Mart Road, Minehead, TA24 5AE

32 Search for care at www.carechoices.co.uk to find support in your area Housing with support

If you are finding it more difficult to live in and support needs, one option is sheltered housing. If maintain your home, you may be considering you have a higher level of care and support needs, different housing options. If you have low-level Extra Care Housing could be a good solution.

Sheltered and retirement housing Sheltered and retirement housing is suitable for Some schemes are simply housing for older people people who can live independently. It provides the and are linked to a community alarm. Many schemes peace of mind that there are some on-site services have a scheme manager or support worker and a available that can provide low-level support. community alarm service. There are often communal facilities, such as a lounge, laundry, guest flat and There are many types of sheltered schemes and garden. Meals are not normally provided, but a few retirement housing, available to rent or to buy. schemes include a restaurant, and some can arrange They are provided by district councils and housing hot meals. associations. Schemes usually consist of between 15 and 40 dwellings. These may be bedsit rooms, self- Private developers also build retirement housing contained flats, bungalows or luxury apartments. for older people, who are usually over 55, to buy The complex is often built around a garden or or to rent, or for shared ownership. They set their communal facility and is linked to a central control own entry criteria for people with care and support centre for security. needs.

Extra Care Housing Extra Care Housing is a purpose-built or adapted There is also a member of staff on-site at night, who form of housing with self-contained, accessible you can call in an emergency by activating a lifeline and affordable one- or two-bedroom flats or which is available in each property. Communal bungalows that you can rent. It allows you to live facilities are also provided. These vary between as independently as possible, in the security and schemes, but may include a lounge, craft rooms with privacy of your own home. It also gives you the organised activities, a laundry, a garden and guest peace of mind that someone is on call if you need rooms. any help. A library, hairdressing and lunchtime meals are If you have regular care and support needs, they available at most schemes. They are often located can be met by the on-site team of care and support close to local shops and amenities. workers. Your support is tailored to your own situation and can easily be adjusted if your needs All Extra Care schemes have on-site staff who are change. responsible for delivering support, including: • making sure you are okay each day; You can have help with things like: • help with correspondence; • washing, dressing and personal care; • assistance in making health appointments, such • preparing snacks and heating up meals; as with your GP; • shopping and laundry; • helping you deal with money matters; and • some domestic tasks; and • helping you to access other services, such as a • reminders to take medicines. handyman service.

Visit www.carechoices.co.uk for further assistance with your search for care 33 Community services available to everyone

We provide a range of services that are available to everyone in the community, not just Magna tenants: Magna Careline West Somerset Careline service available 24 hours a day, 7 days a week, covering all of West Somerset and the surrounding areas. The lifestyle site for parents and carers Magna Home Help of children with additional needs and We can provide help to maintain your home, including those who support them. shopping, cleaning, laundry, dog walking, transport to appointments and much more. www.myfamilyourneeds.co.uk Magna Meals on Wheels Freshly cooked meals delivered to your door. Available within a 10 mile radius of Watchet, West Somerset. [email protected] • @WeAreMFON Gardener & Handyperson Service We can help with gardening and DIY, including grass • Birth to adulthood cutting, hedge clipping, tidying flower beds, replacing tap Ask questions washers, putting up shelves and much more. • Real life blogs • Directory For more information, contact the Get involved sheltered housing and supported • Ask the experts Join the family services team on 0800 999 6130 or • Monthly columnist email [email protected]

Hatch Beauchamp | Taunton | TA3 6SG

Compassionate nursing care in charming surroundings – at a realistic cost Beauchamp House is a Care South Country House home, offering the highest quality nursing care for all levels of need, from short term respite to high dependency and palliative care. Beauchamp House is an elegant Georgian manor which has been tastefully refurbished by Care South, to provide quality care in a home-from-home atmosphere. To request a brochure, arrange a visit or ﬁ nd out more, contact

www.care-south.co.uk or call Beauchamp House on ☎ 01823 481500 Registered Charity No. 1014697

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS THE SOUTH OF ENGLAND

34 Search for care at www.carechoices.co.uk to find support in your area Eligibility and applying for Extra Care Housing To apply for Extra Care Housing, you must first who it is felt would benefit from Extra Care Housing contact the landlord to discuss your requirements. will ultimately require a full needs assessment by If they think you may be eligible, they may invite you Adult Social Care. to visit the scheme and complete an application on Homefinder. Adult Social Care and the landlord are responsible for agreeing who can move into Extra Care and who A trusted assessor from our care providers, or an has priority. A panel meets to discuss and allocate Adult Social Care Worker will help assess your care eligible applicants monthly, but there may be a and support needs in the first instance. Applicants waiting time for some accommodation.

Pathways Housing-related support is now provided through experiencing poor mental health who have difficulty two ‘pathways’ called Pathways to Independence in getting and keeping a tenancy. Rent and other (P2I) and Pathway for Adults (P4A). housing costs are usually funded through Housing Benefit from the district councils. We contribute to Somerset Pathways to Independence (P2I) is a multi- the cost of support staff that help people develop agency, integrated housing-related support service the skills they need to get a tenancy and keep it. for young people aged 16 to 25. This service supports people who do not have the It includes care leavers who live in, or have a local resilience or resources, either by themselves, or with connection with, the Somerset area. The service their family or community, to overcome problems of allows young people with housing-related needs exclusion and helps them to find stability. to progress along a pathway of personal goals until The service has three elements: they can live independently. First and foremost, 1. Outreach support to help prevent people from it tries to prevent the need for a young person to becoming homeless or to help them retain an step onto the pathway at all, through targeted existing tenancy. prevention measures. 2. Support in provider-managed accommodation. The P2I service aims to prevent youth homelessness and enable the young people who 3. Support with resettlement to more sustainable are accommodated to progress from support and longer-term accommodation. supervision to independent living by providing: You can find more information and details of services • targeted prevention through mediation to enable in Somerset at: www.somerset.gov.uk young people to remain in the family home (where appropriate); • floating support; • emergency accommodation; • supported accommodation; • support to identify move-on accommodation; and • resettlement support.

The Pathway for Adults (P4A) programme purchases a range of support services for single people

Visit www.carechoices.co.uk for further assistance with your search for care 35 CARE for a place to call home?

Looking for exceptional care that’s as individual as you are, transparent pricing and 25 years’ experience to give you peace of mind now and in the future? Call to find out about our inclusive care packages and current Frethey House, Frethey Lane, Bishops Hull, TA4 1AB availability in Somerset. 0808 223 5356 www.caringhomes.org/somerset

Somerset St Georges, Kenn Road, St George, Bristol, BS5 7PD

Celebrating Life Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Visit our homes anytime for advice, or go to www.barchester.com for more information. The Manor West Abbey Haydon Close, Stourton Way, Taunton, TA1 5HF Yeovil, BA21 3UA Tel: 01823 230 238 Tel: 01935 574 567

Residential Care • Nursing Care • Dementia Care Respite Breaks • Care for under-65s

36 Search for care at www.carechoices.co.uk to find support in your area Care homes

Sometimes, people decide to move to a care home Before considering moving into a care home, make when they are in a crisis and cannot work out how to sure that all other options that could help you to get the help they need to stay at home. remain living independently have been exhausted, for example, by visiting a Community Connect Often, people who are helped through the crisis can centre or asking to talk with someone from Social keep living at home with the right support. Care, see page 6.

Types of home Residential care homes (care homes without Care homes with nursing nursing) These provide nursing care 24-hours a day. Usually, These provide personal care, such as washing, people living in these homes will be very mentally dressing, bathing and assistance with toilet needs, and/or physically frail or immobile, and have if required. They do not offer nursing care. In healthcare needs that can only be met by some homes, staff may only be ‘on call’ and not a registered nurse. ‘on duty’ at night. Some provide specialist care for people with mental health support needs, physical Some offer general nursing care for older people, disabilities, learning disabilities or autism. while others specialise in mental health or physical disability. If your needs require a qualified nurse, this care will be provided by the district nursing service. Care homes with nursing are often dual registered to provide both ‘residential’ and ‘nursing’ care. If you Specialised Residential Care homes (SRC) choose one of these homes, you won’t need to move These are residential care homes that specialise if your condition changes. Also, this type of home in supporting people who are living with helps couples who may have different needs to live advanced dementia but who do not have together in the same home. nursing needs. They are a specific type of home only available in Somerset. What makes them Listings of care homes and care homes with different is that they are provided through a nursing begin on page 69 of this Directory. Each joint venture between the local authority and listing details what categories of care the home Somerset Partnership NHS and Social Care Trust provides. through specific contracts.

The Trust employs Specialist Care Development Nurses (SCDNs) who support residents in these specialised care homes and provide advice and support to the care staff. They are involved in discussing the needs of possible new residents and ensuring that they meet the criteria for SRC.

You will need a social care assessment to determine eligibility for SRC.

SRC’s are marked with an SRC throughout the care homes and care homes with nursing listings in this Directory, beginning on page 69.

Visit www.carechoices.co.uk for further assistance with your search for care 37 The Somerset Care Group is a leading not-for-profit organisation delivering quality care and support across the south of England. Our services include: Care homes Providing day care, respite stays, Petals dementia care, residential, nursing and end of life care. The Halcon Centre Outstanding physical disabilities respite centre. Petals Active Living Centres Our specialist day care service supporting people to live well with dementia. 0800 8174 990 | [email protected] | www.somersetcare.co.uk

Realise

I love to cook... with My Willows I can Realise - Transforming care for people My Willows provides a home care service with learning disabilities completely tailored to suit your lifestyle. With our Our Realise service supports people with dedicated local team, you choose the times that learning disabilities and complex needs to be suit you. Live your life the way you want to. more independent. Call: 0800 0902 363 Call: 01823 447 136 www.mywillows.org.uk www.realise.org.uk Checking quality Health and social care services where it needs to improve. must be registered to show that they meet a set of standards. It’s always a good idea to check inspection reports and ratings when choosing a care service. You can The Care Quality Commission (CQC) is the find reports and ratings on the CQC’s website independent regulator of health and social care in (www.cqc.org.uk ). Care providers must also display England. It registers care providers and inspects and their latest rating at their premises and on their rates services. When things go wrong, the CQC can website. also take action to protect people who use services. After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meets to see where it should inspect next, and what to the CQC’s five key questions: Is the service safe? look out for when it does. If you want to share your Effective? Caring? Responsive to people’s needs? experience of care, visit www.cqc.org.uk/share Well-led? Tel: 03000 616161 Each care home and home care agency will get Email: [email protected] an overall rating of outstanding, good, requires Web: www.cqc.org.uk improvement or inadequate. It will also get ratings The Somerset Care Group is a leading not-for-profit organisation delivering quality care Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can and support across the south of England. Our services include: Gallowgate, Newcastle upon Tyne NE1 4PA Care homes easily see where a service is performing well, and Providing day care, respite stays, Petals dementia care, residential, nursing and end of life care. The Halcon Centre Care home contracts – independent advice Outstanding physical disabilities respite centre. Petals Active Living Centres We suggest you consult a solicitor before signing any advice from an organisation like Age UK or Citizens Our specialist day care service supporting people to live well with dementia. contract, to make sure that the terms are fair, and Advice. The Law Society has lists of solicitors who you understand your rights and obligations. specialise in advice for older people. 0800 8174 990 | [email protected] | www.somersetcare.co.uk We recommend that you take independent financial See page 66 for contact details.

Realise Choosing a care home Comprehensive lists of care homes and care homes before you finally decide. with nursing begin on page 69 of this Directory. If you are thinking of moving into a care home and You should ask to see the Care Quality Commission need help from social care, please see page 44. report and rating before you visit and think about the things that are important to you and what Things you need to think about questions you want to ask. When you visit a home, Every home should produce a brochure or service take the care homes checklist on page 41 with you. users’ guide to tell people about the service it provides, and the facilities offered to its residents.

I love to cook... with My Willows I can Realise - Transforming care for people Choosing the right care home is important. If you My Willows provides a home care service with learning disabilities can, visit more than one home before you make up completely tailored to suit your lifestyle. With our Our Realise service supports people with your mind. You may be able to spend the day there, dedicated local team, you choose the times that learning disabilities and complex needs to be have a meal, talk to people who live in the home suit you. Live your life the way you want to. more independent. and meet some of the staff. This will help you make Call: 0800 0902 363 Call: 01823 447 136 up your mind. You may be able to have a trial stay www.mywillows.org.uk www.realise.org.uk Visit www.carechoices.co.uk for further assistance with your search for care 39 Make a Positive Choice Quality Care in Beautiful Surroundings

We focus on what is good in life: activities, beautiful surroundings, good food, friends, entertainment and company.

• Enjoy full restaurant service • A positive attitude promoting respect and independence • Personalised care and nursing support, giving 24-hour peace of mind

Netherclay House Residential Care Home A Georgian property, tastefully extended, Netherclay o ers 35 single and double rooms as well as 5 close-care apartments. www.netherclayhouse.co.uk 01823 284127

Chelston Gardens Dementia Nursing Home Located on the outskirts of Wellington, Chelston Gardens o ers personalised dementia care in a modern, purpose-built home. www.chelstongardens.co.uk 01823 667066

Chelston Park Nursing and Residential Home Chelston Park o ers personalised nursing care and support within a safe, homely environment with views of the Blackdown hills. www.chelstonpark.co.uk 01823 667066

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 39.

Visit www.carechoices.co.uk for further assistance with your search for care 41

The debate revealed that in the UK less than £1 is spent annually on each ME patient. Coroners have attributed the deaths of two

UK patients to ME.Concerns were raised about Graded Exercise Therapy (GET) and Cognitive Behavioural Therapy (CBT) being in the NICE CFS/ME guidelines as they were known to cause relapses. The United States Centre for Disease Control and Prevention has stopped recommending CBT and GET for ME patients. A 2018 survey found that 89% of ME sufferers experienced worsened symptoms after increasing activity. Ed Davey MP highlighted the risk of future lawsuits from ME patients whose condition has On 24th January 2019, Carol Monaghan MP led a UK parliamentary debate on the treatment of (and provision for) those who have M.E.– see opposite page for some of its content or find the transcript at: worsened because of GET. The US has moved to biomedical research but UK government/NHS funded research focusses on https://hansard.parliament.uk/commons/2019-01-24/debates/FA1BBC27-37A7-4BFD-A2C0-A58B57F41D4D/AppropriateMETreatment) psychological research even though ME is not a psychological illness.

The debate revealed that in the UK less than £1 is spent annually on each ME patient. Coroners have attributed the deaths of two

How can Somerset County Council help you?

We have lots of information available that you You may like to discuss your needs with someone can use, which, with the assistance of those close from social care. A good starting point, if you are to you, may be sufficient to help you make able to, is to visit a Community Connect centre. See informed choices and arrange or buy what you page 5. Otherwise, contact us directly for a needs need. assessment.

Needs assessments If you contact us, we will first try to provide the Community Connect centre. Alternatively, you or information you need over the phone. If this isn’t a friend, relative or a health professional like your possible, we will ask someone from a social care GP (if they have your permission), can ask for an team to talk with you. They will aim to phone you assessment by phoning us on: 0300 123 2224. back within 48 hours, but when demand is high this may take longer. They will try to give you the What matters to me? information you need over the phone, or ask that A needs assessment is a discussion to make sure that you visit a Community Connect centre, where we understand what matters to you and are clear someone from social care will be on hand to talk about what you need. It includes finding out: with you. • what difficulties you have;

Someone from social care may need to visit you • what you can do for yourself; in your home and talk with you and other people • what you cannot manage at all; who matter to you. This meeting will make sure we understand you so that we can help you decide what • what you can’t manage now, but with some might work for you. This process is called a ‘needs support may be able to do in the future; assessment’ and is something everyone is entitled to. • who helps you now;

We can assess the needs of adults of working age • what you think you need or would like to achieve; and older people who have disabilities, mental and health issues, a sensory loss or general frailty. Our • the best way of meeting your needs. aim is to actively promote independence and choice, to help people live in their own homes for as long as With your permission, we will also talk to people possible. If someone can’t live at home, we can help closely involved with you, for example, your carer, them choose good-quality supported housing or family and friends. Other professionals, such as an care homes. occupational therapist, physiotherapist or district nurse may be included as part of your assessment. If you are in hospital, the nursing staff can arrange This will make sure you are given the right for a social worker to speak with you, either during information to make choices about your future. your stay in hospital, or once you have returned home. All the information you provide will be kept securely. We will share relevant information with professionals Anyone can ask for a needs assessment, regardless like a doctor or nurse, unless you ask us not to. of their financial situation. The assessment and advice are free. Throughout your assessment, you can always have your carer, a relative, an advocate (see page 7) or How to get an assessment a friend present to support you. See page 54 for The best way to get an assessment is to visit a information about mental capacity.

44 Search for care at www.carechoices.co.uk to find support in your area The assessment will take account of your religious local community. The plan will list these. If there beliefs and cultural practices. are still things you are eligible for our support with, that you cannot find any alternative ways of doing, Your care and support plan then the plan will also list any money, services or At the end of your assessment, we will help you equipment we agree to provide for you. write your care and support plan. This will list the things you need to be as independent as possible If we contribute towards all or some of your care, we and who will help you. will regularly review the help you get. As your needs change, we will help you explore the best ways to Most people will be able to meet some of the meet them. If your eligible needs increase, we will outcomes that are important to them by doing consider additional or different help. Equally, we will things differently, or by getting help from family or change, reduce or stop our financial support if you friends or using services that are available in their no longer need it.

Care eligibility The eligibility criteria are based on identifying how If you have eligible needs, we will carry out a your needs affect your wellbeing. If you meet all the financial assessment to see what you might need to following criteria, you are likely to be eligible for care pay for your support. and support: Wellbeing 1. Your care needs are due to a physical or mental ‘Wellbeing’ is a broad concept; it relates to a impairment or illness. person’s: • personal dignity (including being treated with 2. As a result of your care needs, you are unable respect); to achieve two or more of the things in the list below: • physical and mental health, and emotional wellbeing; • managing and maintaining nutrition; • protection from abuse and neglect; • maintaining personal hygiene; • control over day-to-day life (including how care • managing toilet needs; and support is provided); • being appropriately clothed; • participation in work, education, training or • being able to make use of your home safely; recreation; • maintaining a habitable environment; • social and economic wellbeing; • developing and maintaining family or other • domestic, family and personal life; personal relationships; • suitability of living accommodation; and • accessing and engaging in work, training, education or volunteering; • contribution to society.

• making use of necessary facilities or services in For more information on health and wellbeing see the local community including public transport page 10. and recreational facilities or services; or • carrying out any caring responsibilities you have for a child.

3. As a result of not being able to achieve these things, there is a significant impact on your wellbeing (please see adjacent for a definition of wellbeing).

Visit www.carechoices.co.uk for further assistance with your search for care 45 Reablement Your assessment may identify that short-term • who can be helped to avoid a hospital admission; support will enable you to regain or improve your • who can be helped short-term, to reduce the independence. need for long-term care and support; or

This could be for people: • whose existing home care packages could be reduced through a change in approach. • who may benefit from an active reablement intervention programme; Short-term reablement services can help you regain skills you may have temporarily lost and explore • who are medically well enough to be discharged how you could do things differently. As you improve, from hospital and need support to maintain or they can help you see what community support is regain independence; available that could help you in the longer-term.

Home First This is a joint initiative between Adult Social experience and earlier discharge from hospital. Care and the NHS aimed at meeting the needs of patients that are medically fit and no longer There are three available pathways for discharge: require an acute bed in hospital. Reasons for this • pathway one, where the person’s needs can be initiative include: safely met at home; • further rehabilitation or reablement can occur • pathway two, where the person requires a short- at home or in an interim setting rather than on a term reablement placement to enable a safe hospital ward; return home; and • the person’s abilities and care needs can be more • pathway three, where the person is unable to accurately assessed at home; and return home initially and has more complex needs • this process can result in an enhanced patient which may require permanent ongoing care.

Occupational therapy assessment If your assessment shows that you need specialist your finances and you may have to pay towards the equipment, for example, a hoist and sling, or cost of the work. minor works such as stair rails, then, following an occupational therapy assessment, you may Adaptations that can be considered for a Disabled be loaned equipment free of charge. Having the Facilities Grant include: right equipment can mean you become more • widening doorways for wheelchairs; independent, don’t need further care and support, or it can reduce the amount of support you need. • bathroom adaptations; and • stair lifts or through-floor lifts. The occupational therapist may give you some advice and information about the various housing If you are not eligible for a grant, the occupational options available to you. This might include moving therapist will give you information and advice so that to alternative housing or minor alterations to you can make you own arrangements to adapt your your home, such as putting in ramps, a stair lift home. or wet-room. If you need major alterations, the occupational therapist may ask your district council It is important that you do not start any work before to consider you for a Disabled Facilities Grant. The you have received grant approval from your district district council will ask you for information about council – you will not normally be entitled to any

46 Search for care at www.carechoices.co.uk to find support in your area help for work already undertaken. occupational therapist, the Royal College of Occupational Therapists has a search tool on its If you would like to talk with an independent website: www.cotss-ip.org.uk

Carers’ assessments Families, friends and neighbours often provide the - carrying out any caring responsibilities the carer most support for vulnerable people. If a carer is has for a child; providing necessary care that they don’t get paid for, - providing care to other people to whom the carer they have the right to have their own needs assessed provides care; independently of the person they are caring for, whether or not the cared-for person is receiving - maintaining a habitable home environment; help from us. - managing and maintaining nutrition;

A carers’ assessment is an assessment of a person’s - developing and maintaining family or other needs as a carer, not their ability to care. It is an personal relationships; opportunity to talk about the carer’s needs and for - engaging in work, training, education or them to tell us about the things they think could volunteering; make caring easier, even if the person being cared for refuses help. - making use of necessary facilities or services in the local community; or If you would like more information, or to arrange an - engaging in recreational activities; assessment, ask your social care worker or phone us on: 0300 123 2224. and

We may be able to give carers advice and • failure to achieve these outcomes would result in information on the phone, or suggest they talk a significant impact on the carer’s wellbeing (see with the carers’ support service (see page 9). the definition of wellbeing on page 45). When a carer contacts us, we ask for information about them and their needs. We will not take their If we can help, we will write a support plan for the willingness to continue caring for granted. This carer, or, if they prefer, a joint care and support plan may be followed up by a member of the social care for both them and the person they care for, taking team arranging to meet with the carer and, if they into account their needs as a carer. The care and wish, the person they care for, to give them more support plan explains what has been agreed and advice. This could be at a Community Connect what will happen. If a carer’s needs are eligible, we event, see page 5. may provide them with a personal budget, or we may increase the personal budget of the person Carers do not have to have a carers’ assessment. they care for to provide replacement care. The person they care for, following their own assessment, will still receive our support if they are eligible.

How will a carer know if they may be eligible for our help? Carers may be eligible for help if: • their need for support results from providing necessary care for an adult; and • they need support to achieve outcomes in one or more of these things:

Visit www.carechoices.co.uk for further assistance with your search for care 47 Paying for care

Will we contribute towards your care costs?

If you are eligible following your care needs For care at home assessments, they will work out assessment, we will talk with you about your money. how much you can afford to contribute towards We use national rules to work out if you are eligible your personal budget. They will also look at any for a contribution from us for any care and support expenditure relating to an illness or disability you you need. may have. You will have to provide receipts as evidence for any allowances. If you have more than £23,250 in assets, savings and capital (including land and second properties), you If you don’t agree with the assessment, you can ask are not normally eligible for support with funding for it to be looked at again. your care. You will usually be asked to make your own care arrangements and pay the full cost of your For more information, see our information sheet care. You can ask us to make the arrangements for ‘C6: How your personal budget contribution is you if your needs are eligible (see page 45) but we worked out’. This is available on the website: may charge an arrangement fee for this. www.somerset.gov.uk or by phoning us on: 0300 123 2224. If you have less than £23,250 in assets, savings and capital, we may be able to help you with the Benefits cost of your care and support. Depending on your Attendance Allowance and Personal Independence personal circumstances, you may be required to pay Payments are non-means-tested, non-taxable a contribution towards the cost of your care (see benefits from the Department for Work and below). Pensions. There are different rates depending on the level of your needs. Everyone who needs care should Working out your contribution consider claiming these benefits, however, they The person who assesses your care and support needs may not be paid if you are, or become, a permanent may ask for someone from the Financial Assessment resident in a care home. and Benefits (FAB) team to arrange to phone or meet you or the person who manages your money. If you are entitled to the mobility component of Personal Independence Payment, this will not stop They will talk with you in confidence about your once you are in a care home and is not included in income, assets, capital and savings, and complete a your financial assessment. benefits check to make sure that you are receiving all the benefits you are entitled to. They can also You may also want to consider applying for Universal help by completing benefit claim forms if you would Credit (if you are under pension age) or Pension like them to. Credit (if you are over pension age).

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

48 Search for care at www.carechoices.co.uk to find support in your area Personal budgets When we complete your care and support plan, the achieve and how you plan to achieve these things, things we agree to help you with are worked out we will first look at your immediate network, as a weekly amount of money. This is called your for example, family and friends, then at what personal budget. If you are eligible for a financial community resources could help you, for example contribution from us towards your personal budget, voluntary groups. After that, if there are still eligible there are several ways you can choose to manage outcomes that cannot be achieved in any other this; you can: way, we may agree to contribute towards the cost of them. We initially set a budget that is based on • receive it as a payment into a bank account (set our experience of how much it has cost people with up especially for the purpose) so you can arrange similar needs. and pay for your own care and support; this is called a Direct Payment (see below); Using this figure, together we will write your • have a Direct Payment and ask someone you trust detailed care and support plan which will more to manage it for you (they must be willing to do accurately determine the costs based on your this); individual circumstances. This may be more or less than the initial amount. • ask an independent advisory service to manage your Direct Payment for you (there may be a We will also talk with you about your finances to charge for this service); work out what you should contribute towards your budget (see working out your contribution on page • ask us to manage it for you (this is called a Local 51). The final combined figure is your personal Authority Managed budget); or budget. • choose a mixture of any of these. We do not have a rigid policy as to what the NB: Direct Payments are not available for people maximum level of funding will be, but we consider moving into a care home. all requests for a personal budget. This checks that all possible options have been explored to meet a How is my personal budget calculated? person’s eligible needs and that we are obtaining When we talk with you about what you want to best value.

Direct Payments We pay Direct Payments to people who have eligible up information about how the money is spent. You assessed care and support needs so that they can can ask someone else to help you manage your choose, arrange and pay for their own care and Direct Payment for you, such as a friend, family support at home (this is not available for people member or volunteer. living in a care home). Direct Payments make it possible to have more choice and control over the You may be thinking of employing someone to help type of help and support needed, as you don’t have you, this means you will take on all the responsibility to use our contracted services. of being an employer, so you need to know and understand the rules that employers must follow. If you qualify for help, the social care worker who There are organisations that can help you with this. completes your needs assessment will explain If you use the Direct Payments Scheme you will Direct Payments and how they work, and give you have money paid into a separate bank account that information to read. You can then take time to is only used for your Direct Payment. You must also decide what you want to do. You must want to use pay any contribution you are assessed as able to the scheme, adhere to its rules, be able to manage make into this account. The money is to be used to your care and support arrangements and keep back help you with what you want to achieve as written in

Visit www.carechoices.co.uk for further assistance with your search for care 49 your care and support plan. For example, this could • support you to advertise for and recruit staff; be personal care, support to use daytime activities or respite care. You can buy help from a CQC- • leave advice on how to complete a risk registered agency or employ your own carers. assessment for the people you employ; • offer a payroll service, if you employ You cannot use your Direct Payment to: someone; • buy things that do not help you achieve what has • help and explain how to keep financial records to been agreed in your care and support plan; show what you have spent; and • buy equipment, apart from in exceptional circumstances; or • be at the end of a phone if you need advice.

• pay for food, gas, electricity or other utilities. When you join the scheme, an independent adviser can support you through the whole process. They You can receive a Direct Payment as well as benefits. will assist you with your first financial return and Your Direct Payment will not affect the benefits you support you to understand what you need to do for receive. It is not the same as Direct Payments from future returns. The adviser is there to support you the Department for Work and Pensions. once your arrangements are set up and if you have any problems or concerns. The Direct Payment Advisory Service We have a contract with an independent advisory If you would like to know more about Direct service, which has specially-trained staff available Payments, please read our information sheets ‘C2: to support people who receive Direct Payments. Direct Payments: An introduction’ and ‘C3: Direct Everyone new to the scheme should meet or talk Payments guidance’ which you can find on our with one of their experienced advisers. They can: website: www.somerset.gov.uk/adult-social-care/ assessment-and-finances • visit you at home to explain the help they can provide; Alternatively, talk to your social care worker if you • discuss your responsibilities; have one, or phone us on: 0300 123 2224.

What if I move home? If you have a personal budget (see page 49) and you to make sure you are happy with the arrangements plan to move home, please contact us so that we can and to see if anything needs to be changed. make sure your care arrangements continue when you move. This could be for you and your carer, if you have one.

If you are moving to another local authority area, for example from Somerset to another county, with your permission, we will let your new social services offices know.

They may wish to contact you to talk about your care needs before you move. We will work with them so that they can make sure the same level of service is ready for you when you arrive in your new home.

They will probably contact you soon after you arrive

50 Search for care at www.carechoices.co.uk to find support in your area Paying for care homes Please read the information on ‘Choosing a care anyone to take you. If you do not want to choose by home’ (page 39). There are some additional things yourself, and you have no one else that you would you need to know if you are moving into a care home like to do it, you can ask your social worker to arrange with financial help from us. a move for you. Please let them know if there is anything you would like them to take into account, To decide which type of home would be right for you, for example the location of the home. we must complete a needs assessment. See page 44 for an explanation of what a needs assessment is. A Your contribution social worker will carry out the assessment. Other When assessing your contribution, we take into professionals, such as an occupational therapist, a account your assets, capital, income and savings. district nurse or your doctor will also be involved, with The value of your home is included when assessing your permission. This will help make sure you choose your capital unless any of the following people are the type of home that would best meet your needs. still living there: • your partner; You have the right to choose a home anywhere in England, Scotland or Wales, as long as we agree that • a relative who is over 60 or disabled; or it meets the following four requirements: • a child under 16 who you or a former partner 1. The home is suitable for your assessed needs. This maintain. means we must be sure that the home can give you the help your assessment shows you need. If you have more than £23,250 in capital and savings, For example, a residential care home will not be you will usually need to pay the full cost of your suitable if you require regular nursing care. If we care. If you have assets, capital and savings of consider a home to be unsuitable, we will tell you between £14,250 and £23,250 you will be expected why and ask you to choose another. to contribute £1 each week for every £250 you have above £14,250, plus an amount from your income. 2. There is a place available. We may be able to arrange for you to move to another home while If you have assets, capital and savings of less than you wait for a place to become available in the £14,250 you will not have to contribute from this, home of your choice. but you will have to contribute from your income. 3. The home owner agrees to our usual contract conditions. If they do not, you may be asked to Most people will contribute most of their income choose again. and will be left with an amount for personal expenses each week. 4. The home does not cost more than we usually pay for the type of care that you need. If you wish to NHS Nursing Care Contribution move to a care home that charges more than this, If you need a care home with nursing, a specially someone will have to make up the difference – trained nurse will assess your nursing needs and this is called a ‘top-up’ or ‘third party’ payment. the NHS will then pay the cost of the nursing care See page 52 for more details. part of your fees to the home. Currently this is a flat rate of £165.56 per week. The NHS does not pay for We can give you details of the homes in Somerset personal care. This is not means-tested and is paid that will usually meet these, and will suggest you directly to the home.  view these homes in the first instance.

In most cases, we will leave it to you, or someone else you have asked to help you, to visit the homes and decide which one you like best. Your social worker can help to arrange visits to homes if you do not have

Visit www.carechoices.co.uk for further assistance with your search for care 51  Fee levels in Somerset will depend on your assessed needs. To find out more, see our information sheet ‘D2: The maximum amount we usually pay is £507.13 Paying for Residential Care’. This is available on each week for care homes and £516.07 for care our website: www.somerset.gov.uk/ascinfo or homes with nursing (excluding NHS Nursing Care from your social worker or by phoning us on: Contribution, see page 51), but the exact figure 0300 123 2224.

Third party payments If we have suggested care homes that accept our formalising the arrangement. fee levels, but the care home you eventually choose costs more than the rate we usually pay for a person Whoever agrees to do this for you, it is important they with your needs, someone will have to make up the are made aware that the amount could increase in the difference. This extra payment is often referred to as future and they must be confident that any increases a ‘top-up’ or ‘third party payment’. will be met. If payments stop for any reason, you should seek help and advice immediately. If you have less than £23,250 in savings, the law states that you are not allowed to make this If a top-up stops, we may ask you to move to an additional payment yourself, except in limited alternative home that accepts our fee level. circumstances. The responsibility for this often falls to a member of your family or a benevolent sponsor, Financing care is complicated, we advise you to such as a charity. Once this person or organisation contact us to ask for specific advice and guidance has been confirmed, they must sign an agreement based on your circumstances and needs.

What happens to your home? Twelve-week property disregard their home. The Financial Assessment and Benefits If your former home is included in your financial officer will discuss this with you. assessment but your other assets, capital, income and savings total less than £23,250 and your income If you ask for a Deferred Payment at a later date, it is not enough to meet your care home fees, we may will start from the date we receive your application agree to help with the cost during the first twelve and will not be backdated. weeks of permanent care, providing a social worker agrees that care is needed. There is a standard fee of £500 to cover our administration and legal costs of setting up the Deferred Payments Deferred Payment, and interest is compounded daily. After the twelve-week period, you may be entitled to continue to receive financial help from us by It is very important that you ask for a Deferred asking for a Deferred Payment. Payment before the end of the eighth week of the twelve-week period, so that we have time to set it If your property is taken into account in your up. If we don’t hear from you before the end of the financial assessment (see page 51), you may eighth week of the twelve-week period, we will stop be eligible to enter into a Deferred Payment paying towards your care. You will then become self- Agreement with us. This means we will continue to funding and will have to pay the full cost of your care pay our contribution towards your care costs after direct to the home. the twelve-week property disregard period ends, as a loan, to be repaid later. This allows eligible people If you apply for a Deferred Payment, you or your time to sell the property or the flexibility to explore representative must sign our Deferred Payment other ways to pay their fees if they don’t want to sell Agreement. A legal charge will be placed on your

52 Search for care at www.carechoices.co.uk to find support in your area property once the Deferred Payment Agreement each week. This will reduce the weekly payments is signed to secure the debt being accrued by made by us and the eventual Deferred Payments Somerset County Council and interest will be debt. charged on the loan. We strongly recommend that you obtain We may limit the amount of the loan, depending on independent financial advice if you are considering a the equity in your property. Deferred Payment.

You do not have to sell your home if you don’t For more information about Deferred Payments want to. You may, for example, decide to use please look on the Somerset County Council website rental income to increase the amount that you pay or phone us on: 0300 123 2224.

Running out of money If your capital is likely to reduce to £23,250, you must your options with you and may arrange to make a let us know well in advance, as we may be able to contribution towards your care costs. If the home step in to help with your care fees. We suggest that you have chosen charges more than we normally pay you let us know when your capital drops to about for someone with your care needs, you must find £30,000 to give plenty of time to put arrangements someone to help pay the difference – this is called a in place. We will complete a care assessment, discuss ‘top-up’ payment. See page 52 for more information.

NHS Continuing Healthcare If your assessed needs are primarily health- related, you may qualify for funding for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. This can be delivered in any setting including your own home or in a care home. A nurse or social care worker can normally advise if you may be eligible and help to make an application. The rules on eligibility can be found on www.gov.uk (search ‘national framework’).

If you wish to apply for Continuing Healthcare contact: Tel: 01935 384024 Email: [email protected]

Search for care in your area

Visit www.carechoices.co.uk for further assistance with your search for care 53 Support for people who lack capacity The Mental Capacity Act requires us to assume their solicitor will be encouraged to apply for a that people have capacity and can make decisions property and affairs deputyship through the Court themselves, unless otherwise established. A person of Protection. will be given all possible help to make specific decisions before being assessed as lacking capacity If there is no one else who can act for the person, to make their own decisions. we will apply to be the person’s corporate appointee in respect of their welfare benefits with the If we think a person may lack capacity to make a Department for Work and Pensions. If required, we decision even after being offered practical support, will make an application to the Court of Protection a social worker or other suitably qualified person will and assume the role as their deputy for which we will carry out a capacity assessment in relation to the charge an administration fee. specific decision to be made. Until there is an appropriate person appointed and Where it has been assessed that a person lacks full access to the person’s financial affairs can be capacity for a particular decision, decisions will be obtained, no financial assessment will take place. made in their best interest. Any restrictions because of this decision will be in the person’s best interest If there is no access to the person’s finances to make and will be proportionate to the likelihood of the care and support payments, we can make these person suffering harm as a result of the decision. payments as a loan until an appointee or deputy is in place and a full financial assessment can be Planning will always continue to involve the person completed. as far as possible, taking account of their wishes, feelings, values and aspirations as well as their needs The following will apply: and wellbeing. • if capital is over £23,250, we will expect the full fee to be repaid; They may be supported and represented by family and friends. If this is not possible, an independent • if capital is less than £23,250, we will expect the advocate will be appointed. The advocate will assessed contribution to be repaid; represent the person, speak for them and challenge • if benefits became available during the corporate the local authority’s decision if necessary. appointee-ship application period, we will expect them to be repaid, backdated to when they Financial assessments and charging became available; and We will find out if there is an appropriate person to represent them. This could be through: • if there is a top-up there must be someone willing to pay. • Enduring Power of Attorney (EPA);

• Lasting Power of Attorney (LPA) for property and For more information on specialist care, see page 55 affairs; and for information on solicitors, see page 58.

• property and affairs deputyship under the Court of Protection; or

• any other person dealing with the person’s affairs (for example, someone who has been given appointee-ship by the Department for Work and Pensions for the purpose of benefit payments).

If none of these are in place, family members or

54 Search for care at www.carechoices.co.uk to find support in your area Specialist care

Dementia There can be many causes of memory loss, such as If you are worried about your memory, you should stress and some health conditions. There is lots of begin by discussing your concerns with your GP. They information and support available. can talk you through what services are available in Somerset. The word ‘dementia’ describes a range of over 100 progressive brain diseases. The symptoms If you are diagnosed with dementia, the Dementia can include a decline in memory, reasoning and Somerset website: www.dementiasomerset.org.uk communication skills, mood changes and a provides useful information and details of various gradual loss of the skills needed to carry out services, as well as support for carers. Remember, it is daily activities. possible to live well with dementia.

Coping with a sensory loss If you have a sight or hearing loss, or know someone We also have specialist sensory loss workers who can who has, we have helpful information on a range of provide you with information and advice on services services. and equipment. Please phone us on: 0300 123 2224, or email: [email protected] or for deaf and Visit our website: www.somerset.gov.uk (search for hard of hearing callers, use text relay by prefixing ‘hearing and sight loss’). our phone number with: 18001.

Acer House Care Home Acer House Care Home in Weston-Super-Mare is rated Good in all Categories by the CQC. The home offers the best in care and community alongside high-quality living and friendly surroundings. The daily calendar of events and comprehensive Well-being Programme is designed to support an active life and independence with the security in knowing that support is always on hand.

• Professional chefs provide nutritious balanced meals using fresh produce • • Light, spacious ensuite bedrooms and couples’ • suites, some opening into the garden • Hair salon and barbers, reflexology and nail treatments • • Sunny landscaped gardens and backing on to open parkland • • Trips out in our own minibus including to our beach hut at Weston-Super-Mare • Call 01934 637350 Search ‘Acer House Care’ online or

Acer House Care Home 141b Milton Road Weston-Super-Mare Somerset | BS22 8AA

Visit www.carechoices.co.uk for further assistance with your search for care 55 The Russets Care Home

Getting to know you “It’s a privilege to work with the older generation. They give me back more than I could ever give them.” Sally O’Doherty, Activities Coordinator

Specialist Dementia Care in North Somerset

At The Russets you’ll fi nd there’s something going on here 365 days a year. From family events, group activities and even visits from the local primary school. And whatever inspires your loved one, expert staﬀ like Sally make sure they’re living life to the full.

Call us to book a tour or simply fi nd out more. 01934 825 764 [email protected]

The Russets, specialist dementia care home in Sandford, North Somerset.

www.stmonicatrust.org.uk

Registered Charity 202151

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 41. You can download and print Getting to this checklist at www.carechoices.co.uk/checklists Design Health know you Are there clear signs throughout Can residents get help with eating “It’s a privilege to work the home? and drinking? Has the home been designed or How often does the home review with the older generation. adapted for people with dementia? residents’ medication? They give me back more Are the home and grounds secure? Does the home offer help if a than I could ever give them.” resident needs assistance taking Are there prompts outside the medication? Sally O’Doherty, residents’ rooms to help people identify Activities Coordinator their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Specialist Dementia Care Are residents encouraged to be in North Somerset independent? Do the staff have any dementia specific training/experience? At The Russets you’ll fi nd there’s Can residents decide what to do something going on here 365 days each day? Will your loved one have a member a year. From family events, group of staff specifically responsible for activities and even visits from the local Can residents have a say in the décor their care? primary school. And whatever inspires of their room? your loved one, expert staﬀ like Sally make sure they’re living life to the full. Approach to care Activities Call us to book a tour or simply Does the home follow a specific Are residents able to join in with fi nd out more. approach to dementia therapy, for household tasks like folding washing? example, validation therapy? 01934 825 764 Are there activities on each day? [email protected] Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? The Russets, specialist dementia care their own? Does the home have a specific home in Sandford, North Somerset. Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 39. www.stmonicatrust.org.uk

Registered Charity 202151 Visit www.carechoices.co.uk for further assistance with your search for care 57

SMT_Somerset Care directory.indd 1 14/03/2019 11:22 Learning disabilities We have social care workers who can provide you example, residential care, supported living, adult with advice and information about specialist support placements, short residential breaks, domiciliary that is available for people with a learning disability care, community access and work preparation in Somerset. This could be a range of things, for services.

Resource for those supporting disabled children My Family, Our Needs is an years with additional needs. As well as guidance, online resource providing policy and signposting, there is a lifestyle section impartial information for parents covering topics such as health and for parents, carers and wellbeing, work, family and relationships. Visit: practitioners supporting children from birth to 25 www.myfamilyourneeds.co.uk Essential information

Finding care in your area Looking for care in your area? Want to know the email. They can also be saved and emailed to others. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website The website includes detailed information for each providing comprehensive details of care providers as care provider, including the address, phone number well as essential information. and the service’s latest CQC inspection report and rating (see page 39), indicating the quality of care You can search by postcode, county or region for provided. care homes, care homes with nursing and home care providers that meet your needs across the country. You can also view an electronic version of this Directory on the site and have it read to you by Your search can be refined by the type of care you using the ‘Recite Me’ function. Visit are looking for and the results can be sent to you by www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about make decisions on your behalf at a time when you wills, making gifts, estate planning and powers may be unable. of attorney. Some can also offer guidance on immediate and long-term care plans, making The Court of Protection can issue Orders directing sure (if applicable) the NHS has made the correct the management of a person’s property and contribution to your fees. financial affairs if they are incapable of managing their own affairs, if they do not have an LPA. The Lasting Powers of Attorney (LPAs) allow you to Court procedure is presently very slow, and the fees appoint someone you trust to make decisions are quite expensive so preparing an LPA is always about your personal welfare, including healthcare advisable, providing you have somebody sufficiently and consent to medical treatment, and/or your trustworthy to appoint as your attorney. property and financial affairs. An LPA is only valid once it is registered with the Office of the Public An ‘advance directive’ allows you to communicate Guardian. It allows for a person of your choice to your wishes about future medical treatment but

58 Search for care at www.carechoices.co.uk to find support in your area it is not legally binding. You may instead wish to or friends for their recommendations. Contact make a living will, officially known as an ‘advance several firms, explain your situation and ask for decision’, setting out treatment that you do not an estimate of cost and an idea of timescales want to receive in specified circumstances, which involved. Many firms will make home visits if would legally have to be followed, even if you die necessary and will adapt their communications to as a result. meet your needs. It’s important to find a solicitor who specialises in this area of the law. Citizens Any proposed gift out of your estate needs Advice should be able to recommend solicitors in careful consideration of the benefits, risks and your area. implications, particularly on any future liability for care costs or tax liability. The Law Society has a list of solicitors who specialise in working with older people. Visit: If you don’t have your own solicitor, ask your family www.lawsociety.org.uk for more details.

The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist

[email protected] @WeAreMFON Subscribe today

As you and your loved ones grow older, the need to set out your legal wishes and prepare for potential care It’s all about costs grows ever more important. helping you When it comes to protecting you and your family we make the right can advise on: decisions • Continuing Healthcare funded by the NHS for those with healthcare needs

• Care packages for those with limited funds who have social care needs • Lasting Powers of Attorney • Reviewing and updating your Will • Court of protection Talk to Robyn Greenway or Kate James

01823 666622 [email protected] www.porterdodson.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 59 Safeguarding adults at risk Safeguarding is everybody’s business. It means • physical; protecting an adult’s right to live in safety, free from • domestic; abuse and neglect. People’s wellbeing and safety is our main concern, and we adopt a zero-tolerance • sexual; stance on the abuse, neglect or discrimination of anyone, particularly people at risk or in vulnerable • psychological or emotional; situations. • financial or material;

Who is an adult at risk? • discriminatory; An adult at risk is anyone aged 18 and over who: • organisational or institutional; • has needs for care and support; • neglect and acts of omission; • is experiencing, or is at risk of, abuse or neglect; • self-neglect; or and • modern slavery. • is unable to protect themselves from harm or exploitation. You can find full definitions and possible indicators of these types of abuse on the Somerset They may be a person who: Safeguarding Adults Board website, along with other useful information and advice: • is elderly and frail due to ill health, physical www.ssab.safeguardingsomerset.org.uk disability or cognitive impairment;

• has a learning disability; Many types of abuse are also criminal offences and should be treated as such. • has a physical disability;

• has a sensory impairment; Are you worried about someone? If you are worried about a vulnerable adult, please • has mental health needs, including dementia; don’t stay silent: • has a long-term illness or condition; • phone Adult Social Care on: 0300 123 2224; • misuses substances or alcohol; • email Adult Social Care at: • is a carer (family member or friend) and is subject [email protected]; or to abuse; or • contact the police on: 101 or, in an emergency, call: 999. • does not have capacity to make a decision and is in need of care and support. To help us respond to your concerns, it is important What is abuse? for us to know what you, or the person experiencing It can take many forms, including: the abuse, want to happen next.

Making Safeguarding Personal The aim of Making Safeguarding Personal is improving their quality of life, wellbeing and safety. to ensure that safeguarding is person-led and outcome-focused. It engages the adult in a We will work with people to focus on what is conversation about how best to respond to their important to them, what they want to achieve and safeguarding situation in a way that enhances how we can help them to keep safe. There are times involvement, choice and control; as well as when we will need to share information with partner

60 Search for care at www.carechoices.co.uk to find support in your area organisations to help improve people’s safety and Devon and Somerset Trading Standards (scams, wellbeing. rogue traders and doorstop crime) Tel: 0345 404 0506 Staying safe Web: www.devonsomersettradingstandards. You may find these contacts useful: gov.uk

Action on Elder Abuse Fire Safety Tel: 0808 808 8141 Tel: 0800 050 2999 • Web: www.dsfire.gov.uk Web: www.elderabuse.org.uk Police Neighbourhood Watch Age UK Tel: 01278 644799 Tel: 0800 055 6112 Web: www.avonandsomerset.police.uk/ Web: www.ageuk.org.uk services/watch-community-schemes/ neighbourhood-watch-scheme Carers’ Voice Somerset Web: www.somerset.gov.uk/organisation/ Somerset Integrated Domestic Abuse Service partnerships/carers-voice-somerset- Tel: 0800 694 9999 partnership-board Web: www.somersetsurvivors.org.uk

Making a complaint We hope you will be happy with the care and support However, if you need to make a formal complaint, you choose for yourself or someone who matters to you should first contact the registered owners of you. However, there may be times when you wish to the service. raise a concern, make a comment or suggestion, or a compliment about the support provided. This may If the care is being provided by an independent be about anything, from the way you feel you are agency or organisation, ask to speak to the person treated by staff to the food you are served. who handles their complaints and feedback. They have a duty to respond to any complaints made. You should feel free to make comments and If you are not happy with the way your problem suggestions about possible improvements to your has been dealt with, contact the Care Quality surroundings and the services that have been Commission (CQC) on: 03000 616161. provided. If your concern or complaint is about us or any of our All care providers are required to have a complaints staff members, please contact your social worker (or procedure and are actively encouraged to record the service user’s social worker) first. If you are not feedback received from service users. The best sure who to contact, then please phone us on: feedback about a service comes from the people 0300 123 2224 and we will be able to assist you. who use it or have direct experience of it. If you have You can also, at any time, contact the Local something you feel should be said, then there are a Government and Social Care Ombudsman, who can number of ways you can be heard. offer you guidance and support about making a All care providers should have their own easy to use complaint. individual complaints policy. If you are concerned Local Government and Social Care about the care that you, or a friend or relative is Ombudsman receiving, it makes sense to speak to the manager PO Box 4771, Coventry CV4 0EH of the service about your concerns before you take Tel: 0300 061 0614 any further action. The problem may be resolved Web: www.lgo.org.uk quite easily once they are made aware of it.

Visit www.carechoices.co.uk for further assistance with your search for care 61 The Registered Care Providers Association Ltd The Registered Care queries to the attention of service commissioners as Providers Association well as government and regulatory bodies. (RCPA) provides support to care and The RCPA works in partnership with other agencies support provider organisations across Somerset. and organisations to ensure the continued provision RCPA members deliver care and support to a broad of high-quality care in Somerset. This is delivered range of individuals, including older people, people through regular conferences and seminars, with disabilities, mental health support needs and newsletters and briefings. Members are marked with complex needs. an RCPA throughout the listings in this Directory.

The RCPA provides a range of services that: Amongst the Association’s aims is the wish to represent the interests, views and concerns of • support member organisations in their people involved with providing care in the Somerset development and sustainability; area. • facilitate and promote the development of evidence-based good practice; and The RCPA also aims to provide members easy access • influence stakeholders in the sector in relation to information and advice on any matter relevant to funding, regulation, legislation and strategic to the provision of care, to develop, monitor and direction. evaluate care strategy and policy and to disseminate information to members. The RCPA provides an invaluable gateway, helping the exchange of information and ideas and fostering For details about joining the Registered Care best practice amongst members. Acting as a voice Providers Association, please contact: for care providers, the RCPA aims to represent the Tel: 01823 351630 • Email: [email protected] views of all members, bringing their concerns and Web: www.rcpa.org.uk

Other initiatives

‘Tell Us Once’ service A free and simple service to help you tell us that and worry, we offer a free service which can pass someone has died. this information directly to a number of other government departments and local council services. When someone has died, there are a lot of people who need to be told, at a time when you probably All registration offices in Somerset will feel least like doing it. Our Registration Service automatically offer the ‘Tell Us Once’ service when provides a service which we hope will make things you make an appointment to register a death. You easier for you. It means that when you tell us about can find contact details and opening hours for all a death, we can then contact other organisations on of the registration offices in Somerset at: your behalf. www.somerset.gov.uk/EasySiteWeb/ GatewayLink.aspx?alId=41227 or you can phone: After someone has died, one of the first things that 0300 123 2224 for information about your local must be done is to legally register the death with office. The website tells you more about what our Registration Service. Once that’s done, several information you will need to give us to register other organisations may still need to be contacted a death, and the services involved in the ‘Tell Us and given the same information. To save you time Once’ partnership.

62 Search for care at www.carechoices.co.uk to find support in your area NHS 111 Anyone can phone 111 to access urgent healthcare nurses. They will use a clinical assessment system services. The free number is available all day, every and ask questions to assess your needs and work out day to respond to people’s healthcare needs when: the most appropriate course of action. • they need medical help fast, but it’s not a 999 For example, callers who: emergency; • are facing an emergency will have an ambulance • they don’t know who to call for medical help or sent without delay; they don’t have a GP; • can care for themselves will be given information, • they think they need to go to accident and advice and reassurance; emergency or another NHS urgent care service; or • need further care or advice will be referred to a service that has the appropriate skills and • they require health information or reassurance resources to meet their needs, for example, a about what to do next. pharmacy or their GP; or

When you phone, you will talk with a highly-trained • need services outside the scope of NHS 111 will call adviser who will be supported by experienced be told about an alternative service.

Healthwatch Somerset Healthwatch Somerset is the local consumer champion for people of all ages, taking equal account of health and social care issues.

Its work includes: • actively consulting with, and listening to what local people think about health and social care services; • supporting volunteers to conduct ‘Enter and View’ visits of health and care facilities; and • creating clear and timely information about what is working well and what needs to change, to Healthwatch also has a signposting function enable stakeholders to make necessary changes. to navigate the health and social care system. Healthwatch Somerset is independent, transparent, Healthwatch Somerset has a statutory place on the accountable and powerful, with the strength of Health and Wellbeing Board, sharing evidence and the law and the national influence of Healthwatch feedback on what people think about their health England behind it. and social care services, to make sure that they meet the needs of, and are shaped by, local communities. The Healthwatch Somerset service is run by Evolving Communities CIC, a community interest company. Healthwatch can tell services about service-user Healthwatch Somerset experiences of care and hold them to account; it Woodlands House, Woodlands Business Park, can also enter and view services such as care homes Bristol Road, Bridgwater TA6 4FJ and hospitals, observe what is happening and report Tel: 01278 264405 back to commissioners. Email: [email protected] Web: www.healthwatchsomerset.co.uk People can feel excluded from services, so

Visit www.carechoices.co.uk for further assistance with your search for care 63 The Cyder Barn A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, Cyder Barn offers a relaxed and homely environment cottage and barn. The Cyder Barn is pleased to be able and provides excellent standards of care, activities, to offer 38 en-suite rooms (including 2 doubles) with entertainment and home cooked food for elderly clients direct access into the landscape gardens and courtyard looking for day care, long or short-term respite care or with some having views across the orchard. The permanent care. West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set some with complete wet rooms. The gardens and general in 5 acres including a paddock to enable residents to maintenance are kept to a high standard and a qualiﬁed enjoy the horses and the country views. The registered chef runs the kitchen with innovative menus. Regular manager, Laura has a team of loyal and trained staff. The outings are arranged and daily activities organised. previous manager Lorraine has now become the Group Manager. For any questions and enquiries please contact Laura at All rooms are a generous size having a full en-suite and the address below. Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 www.carefordlodge.com Useful local and national contacts

The Cyder Barn Advocacy about your illness but also the best services for you A relaxing atmosphere with high standards of care... Swan Advocacy in Somerset. Hi-point, Thomas Street, Taunton TA2 6HB Tel: 01458 251541 Tel: 0333 344 7928 Email: [email protected] Email: [email protected] Web: www.dementiasomerset.org.uk Web: www.swanadvocacy.org.uk/somerset Direct Payments Carers Enham Somerset Carers Service Somerset Direct Payments Advisory Service. Tel: 0800 316 8600 Enham (Head Office), Enham Place, Enham Alamein, Text: ‘Carer’ to 78070 Andover SP11 6JS Email: [email protected] Tel: 01264 345800 Web: www.somersetcarers.org Email: [email protected] Web: www.enhamtrust.org.uk Carers UK A beautifully converted former Blacksmith’s workshop, Cyder Barn offers a relaxed and homely environment The voice of carers. Disabilities cottage and barn. The Cyder Barn is pleased to be able and provides excellent standards of care, activities, Tel: 0808 808 7777 • Web: www.carersuk.org to offer 38 en-suite rooms (including 2 doubles) with entertainment and home cooked food for elderly clients Compass Disability Services direct access into the landscape gardens and courtyard looking for day care, long or short-term respite care or An organisation of disabled people working through with some having views across the orchard. The permanent care. Carers Trust consultation, representation, research and service West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 The UK’s largest provider of comprehensive carers provision to improve access to all services and www.thecyderbarn.com support services. facilities. Email: [email protected] 11-12 Belvedere Trading Estate, Taunton TA1 1BH Web: www.carers.org Tel: 01823 282823 Text: 07568 109960 My Family, Our Needs Minicom: 01823 255919 The lifestyle site for families, carers and practitioners Careford Lodge Email: [email protected] supporting children and young adults with additional A relaxing atmosphere with high standards of care... Web: www.compassdisability.org.uk needs. Web: www.myfamilyourneeds.co.uk Disabled Living Foundation National charity providing advice on mobility and Dementia disability aids, daily living equipment. Alzheimer’s Society Tel: 0300 999 0004 The UK’s leading care and research charity for Web: www.dlf.org.uk  people with this disease. The Alzheimer’s Society runs memory cafés and Singing for the Brain groups throughout Somerset for carers and the people they The lifestyle site for parents care for. and carers of children with additional needs and those Old Kelways, Somerton Road, Langport TA10 9SJ who support them. Tel: 01458 251541 Email: [email protected] www.myfamilyourneeds.co.uk Careford Lodge is a purpose built Residential home set some with complete wet rooms. The gardens and general National helpline: 0300 222 1122 in 5 acres including a paddock to enable residents to maintenance are kept to a high standard and a qualiﬁed enjoy the horses and the country views. The registered chef runs the kitchen with innovative menus. Regular Web: www.alzheimers.org.uk Birth to Adulthood • Real life blogs manager, Laura has a team of loyal and trained staff. The outings are arranged and daily activities organised. previous manager Lorraine has now become the Group Directory • Ask the Experts • Monthly columnist Manager. For any questions and enquiries please contact Laura at Somerset Dementia Adviser Service All rooms are a generous size having a full en-suite and the address below. The Somerset Dementia Adviser Service can tell you [email protected] • @WeAreMFON Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 where to find the information you need, not only www.carefordlodge.com Visit www.carechoices.co.uk for further assistance with your search for care 65  Drugs and alcohol Millbrook Community Equipment Service Al-Anon Family Groups Units 19 and 20, Knights Road, Chelston Business Worried about someone’s drinking? Help and hope Park, Wellington TA21 8YA for families and friends of alcoholics. Tel: 0333 003 2407 Helpline: 0800 008 6811 (10.00am to 10.00pm) Web: www.millbrook-healthcare.co.uk Email: [email protected] Web: www.al-anonuk.org.uk Independent Living Centre (Semington) St George’s Road, Semington BA14 6JQ Somerset Drug and Alcohol Service Tel: 01380 871007 Tel: 0300 303 8788 Email: [email protected] Email: [email protected] Web: www.ilc.org.uk Web: www.somersetdap.org.uk Independent Living Centre (Newton Abbot) Health Devon House, Brunel Road, Newton Abbot TQ12 4PB Tel: 01392 380181 • Email: [email protected] Motor Neurone Disease Association A charity for assisting people with Motor Neurone Legal advice Disease, equipment, wheelchairs, beds, stairlifts, financial difficulties and general care. The Law Society PO Box 246, Northampton NN1 2PR Help with finding a solicitor near you who specialises Tel: 01604 250505 in advice about care. Email: [email protected] Web: www.lawsociety.org.uk Web: www.mndassociation.org Mental health MS (Multiple Sclerosis) Society Mencap For assistance and advice about Multiple Sclerosis. The UK’s leading charity for people with a learning MS National Centre (MSNC), disability and their families. 372 Edgware Road NW2 6ND 123 Golden Lane EC1Y 0RT Tel: 0808 800 8000 Tel: 0808 808 1111 Email: [email protected] Email: [email protected] Web: www.mssociety.org.uk Web: www.mencap.org.uk

Somerset Cancer Care Support Group Mind Association Offers information, advice and support to patients, Supports people with mental health problems and their family, friends and carers through every stage promotes good mental health in the community. of the illness. 15-19 Broadway, Stratford E15 4BQ Tel: 0845 070 8910 Tel: 0300 123 3393 • Text: 86463 Web: www.somerset-hospice.org.uk Email: [email protected] • Web: www.mind.org.uk

Home improvement help Mindline Somerset (Mind in Somerset) Aster Living An out-of-hours phone support service. Open Can help with privately-funded small or Tuesday, Wednesday, Friday, Saturday and Sunday, major adaptations to your home, repairs and 8.00pm to 11.00pm. improvements and home safety checks. Aster also Tel: 01823 276892 offers supported housing schemes, including Extra Email: [email protected] Care and retirement homes. Web: www.mindinsomerset.org.uk Flourish House, 2 Cathedral Avenue, Wells BA5 1FD Bridgwater (serves Sedgemoor and North Somerset) Tel: 0333 400 8299 Town Hall, High Street, Bridgwater TA6 3AS Web: www.asterliving.co.uk Tel: 01278 421190

66 Search for care at www.carechoices.co.uk to find support in your area Taunton (serves Taunton, West Somerset The Relatives and Residents Association and East Devon) Advises older people needing, or living in, residential Sussex Lodge, 44 Station Road, Taunton TA1 1NS care and their relatives. Tel: 01823 334906 1 The Ivories, 6-18 Northampton Street N1 2HY Tel: 0207 359 8136 Yeovil Office (serves South Somerset, Email: [email protected] Mendip and West Dorset) Web: www.relres.org Unit 4, Yeovil Business Centre, Houndstone Business Park, Yeovil BA22 8WA Sensory loss Tel: 01935 474875 deafPLUS Provides advice, advocacy and life skills to North- Older people East Somerset and Bath. Age UK No 2 Queens Parade, Bath BA1 2NJ Tel: 0800 055 6112 • Web: www.ageuk.org.uk Tel: 01225 446555 Email: [email protected] Age UK Somerset Web: www.deafplus.org Provides a range of services, projects, advocacy, emotional and practical support to older people 65 Somerset Sight years and over, their relatives and carers. A charity that helps visually impaired people in Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ Somerset. Tel: 01823 345613 Northfield House, 51 Staplegrove Road, Email: [email protected] Taunton TA1 1DG Web: www.ageuk.org.uk/somerset Tel: 01823 333818 Email: [email protected] British Red Cross – Support at Home Web: www.somersetsight.org.uk Short-term help after a stay in hospital. Livingstone Way, Taunton TA2 6BD Other advice Tel: 01823 273707 • Web: www.redcross.org.uk Care Quality Commission (CQC), The Care Aware Regulator and inspector of all care services. Advisory and advocacy service specialising in elderly For general enquiries contact: care funding advice. The Care Quality Commission, Citygate, Gallowgate, PO Box 8, Manchester M30 9NY Newcastle-upon-Tyne NE1 4PA Tel: 0161 707 1107 Tel: 03000 616161 • Web: www.cqc.org.uk Email: [email protected] Citizens Advice Care Choices Free, independent and confidential advice. Free, independent assistance with finding care Web: www.citizensadvice.org.uk providers. Searchable website. Web: www.carechoices.co.uk Mendip Tel: 0344 488 9623 Independent Age Web: www.mendipcab.org.uk Speak to an adviser for free and impartial advice on home care, care homes, NHS services, housing and Sedgemoor other issues. Lines are open Monday to Friday from Tel: 0344 488 9623 10.00am to 4.00pm. Web: www.sedgemoorcab.org.uk 18 Avonmore Road, London W14 8RR Tel: 0800 319 6789 South Somerset Email: [email protected] Tel: 0344 488 9623 Web: www.independentage.org Web: www.citizensadvicesouthsomerset.org.uk 

Visit www.carechoices.co.uk for further assistance with your search for care 67  Taunton Sedgemoor District Council Tel: 0344 488 9623 Bridgwater House, King Square, Web: www.tauntoncab.org.uk Bridgwater TA6 3AR Tel: 0300 303 7800 Other independent advice Web: www.sedgemoor.gov.uk Somerset Choices South Somerset District Council The community information database for Somerset. Brympton Way, Web: www.somersetchoices.org.uk Yeovil BA20 2HT Tel: 01935 462462 Soldiers, Sailors, Airmen and Families Association Web: www.southsomerset.gov.uk (SSAFA) Help and support for people who serve in our Armed Taunton Deane Borough Council Forces, people who used to serve and their families. The Deane House, Belvedere Road, Tel: 0800 731 4880 Taunton TA1 1HE Web: www.ssafa.org.uk Tel: 01823 356356 Email: [email protected] West Somerset Advice Web: www.tauntondeane.gov.uk Free independent and confidential advice. Tel: 0800 802 1808 West Somerset Council West Somerset House, Killick Way, Williton, Somerset’s district councils Taunton TA4 4QA Mendip District Council Tel: 01643 703704 Cannards Grave Road, Shepton Mallet BA4 5BT Email: [email protected] Tel: 0300 303 8588 • Web: www.mendip.gov.uk Web: www.westsomersetonline.gov.uk Poets Mews Care Home Opening in Summer 2019 in Clevedon is a brand new premium care home from leading national and award-winning care provider, Avery Healthcare. This home offers the best in residential and dementia care, in beautiful surroundings and with a range of on-site amenities to include an all-day café, cinema, salon, and spa treatment room. A highly trained staff group and a sector leading Well-being Programme make this a compelling option for senior living and those needing a bit more support to maintain their lifestyle. Call 01275 404840 Search ‘Poets Mews Care’ online or on

Poets Mews Care Home 2 Cherry Avenue Clevedon | Somerset BS21 6DY

68 Search for care at www.carechoices.co.uk to find support in your area Care homes and care homes with nursing

West Somerset care homes

Blenheim Lodge RCPA Northfield House North Road, Minehead TA24 5QB Tower Hill, Williton TA4 4JR Tel: 01643 703588 OP Tel: 01984 633810 OP PD LDA YA

Croft House RCPA SRC Tidings RCPA Bridge Street, Williton TA4 4NR 1 Irnham Road, Tel: 01984 632536 OP D Minehead TA24 5UD Tel: 01278 741468 OP D PD LDA MH SI YA Daneswood Care Home RCPA Cuck Hill, Shipham, Winscombe BS25 1RD Westerley Residential Care Home for the Elderly Tel: 01934 843000 Advert below right PD LDA YA – Minehead King Edward Road, Minehead TA24 5JB Dene Lodge, The – Minehead RCPA Tel: 01643 702066 OP Bircham Road, Alcombe, Minehead TA24 6BQ Tel: 01643 703584 OP D Woodside 2 Woodside Close, Dunster Lodge Residential Home RCPA Minehead TA24 8RZ Manor Road, Minehead TA24 6EW Tel: 01643 709487 LDA YA Tel: 01643 703007 OP Wyndham House Field House (Minehead) RCPA Martlet Road, Minehead TA24 5PR The Parks, Minehead TA24 8BU Tel: 01643 703934 OP D Tel: 01643 708751 LDA Glen Lyn 2 Tregonwell Road, Minehead TA24 5DT “a home from home Tel: 01643 702415 OP and a home for life” Daneswood provides a home for adults Golden Gorse Residential Care Home aged 18+ with severe or profound and 4 Alexandra Road, Minehead TA24 5DP multiple learning disabilities and complex health needs. We provide 1-1 care during Tel: 01643 702767 LDA the day and dedicated night support.

Mayfair Residential Home T: 01934 843 000 E: [email protected] 25 The Avenue, Minehead TA24 5AY www.daneswood.org Cuck Hill, Shipham (Nr Winscombe), Somerset BS25 1RD Tel: 01643 706816 MH

West Somerset care homes with nursing

Eastleigh Care Homes Winsor Nursing Home, The – Minehead Ltd 54 The Avenue, Periton Road, Minehead TA24 8DT Minehead TA24 5AW Tel: 01643 702907 OP D PD LDA SI Tel: 01643 707870 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 Taunton Deane care homes

Abbeyfield (Somerset) Society RCPA Crimson Hill Support Ltd Heron Drive, Bishops Hull, The Bungalow, The Elms, Curry Rivel, Taunton TA1 5HA Taunton TA10 0JD Tel: 01823 334238 OP D PD SI Tel: 01823 255000 LDA

Ashleigh House Dairy House, The RCPA 20 Chip Lane, Taunton TA1 1BZ Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 350813 PD LDA YA Tel: 01823 330015 PD LDA SI Barley House Dimensions Somerset – Ashbury 49 Buckland Road, Taunton TA2 8EW Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 282145 OP LDA MH YA Tel: 01823 274677 OP LDA YA Bridge House (Somerset) Dimensions Somerset – Newholme 2 Bridgwater Road, Taunton TA1 2DS Bushy Cross Lane, Ruishton, Taunton TA3 5JT Tel: 01823 334797 LDA YA Tel: 01823 442298 OP LDA YA Bungalow, The Dimensions Somerset – Oak Bungalow 2 Ilminster Road, Taunton TA1 2DR Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 327050 PD LDA YA Tel: 01823 327715 OP LDA YA

Calway House RCPA Dimensions Somerset – The Brambles Calway Road, Taunton TA1 3EQ Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 333283 OP D Tel: 01823 334039 OP LDA YA Dimensions Somerset – The Saplings Catherine House RCPA 131 Hamilton Road, Taunton TA1 2EP Wiltons Orchard, Fons George, Taunton TA1 3SA Tel: 01823 324832 Tel: 01823 286839 LDA OP LDA YA Drakes Place Cedar Lodge Advert inside front cover Hope Corner Lane, Taunton TA2 7PB Taunton Road, Wellington TA21 8TD Tel: 01823 662347 Tel: 01823 286158 OP D MH YA OP PD LDA SI YA Churchview Elm Tree House 8 St Andrews Road, Taunton TA2 7BW 4 Kilkenny Avenue, Taunton TA2 7PJ Tel: 01823 322408 Tel: 07525 142466 OP LDA MH YA OP D MH YA Elmsmead Covenant Care – The Wheelhouse RCPA 82 South Road, Taunton TA1 3EA Linden Hill, Lower Westford, Wellington TA21 0DW Tel: 01823 333529 LDA YA Tel: 01823 669444 OP PD LDA MH SI YA Gotton Manor Care Home Cream IV Ltd RCPA Gotton, Cheddon Fitzpane, Taunton TA2 8LL Tel: 01823 272633 LDA Tel: 01823 413118 7 Culmhead Close, Taunton TA1 4TG OP

Halcon House RCPA Cream Residential Care RCPA Hamilton Road, Taunton TA1 2EP Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 0800 8177 990 Advert page 38 PD YA Tel: 01823 424550 PD LDA SI

70 Search for care at www.carechoices.co.uk to find support in your area Taunton Deane care homes continued

House of St Martin Netherclay House Langford Lane, Pen Elm, Bishops Hull, Taunton TA1 5EE Taunton TA2 6NU Tel: 01823 284127 Advert page 40 OP Tel: 01823 275662 OP LDA MH SI YA AD Nynehead Court RCPA Hummingbird Care Nynehead, Wellington TA21 0BW Royston Road, Churchinford, Tel: 01823 662481 OP D Taunton TA3 7RE Orchard Lea Tel: 01823 602776 OP D PD MH SI YA 75 Bridgwater Road, Taunton TA1 2DT Kingdom House Tel: 01823 972514 PD LDA SI YA 6 Prowses Meadow, Kingdom Lane, Norton Fitzwarren, Taunton TA2 6QP Pulsford Lodge RCPA North Street, Wiveliscombe TA4 2LA Tel: 01823 211112 LDA Tel: 01984 623569 OP D Knowls, The 86 Trull Road, Taunton TA1 4QW Rectory Care Home, The RCPA SRC 2 Trinity Road, Taunton TA1 3JH Tel: 01823 327080 LDA YA Tel: 01823 324145 OP D Langley House Langley Marsh, Wiveliscombe TA4 2UF Rivers RCPA Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01984 624612 OP LDA YA Tel: 01823 272633 PD LDA SI YA Laural House 3 Buckland Road, Taunton TA2 8EW SeeAbility – Fiennes House Tel: 01823 762831 OP LDA MH SI YA Residential Home 31 Drakes Park North, Wellington TA21 8SZ Linden House Nursing Home RCPA Tel: 01823 661529 PD LDA SI YA Linden Hill, Lower Westford, Wellington TA21 0DW St Georges Care Home RCPA Tel: 01823 667711 OP YA 17 Wilton Street, Taunton TA1 3JR Tel: 01823 275268 OP Little Oaks Residential Care Home 20-22 Bridgwater Road, Taunton TA1 2DS Stanway Close and Greenway Road RCPA Tel: 01823 322427 LDA 18 Stanway Close, Taunton TA2 6NJ Tel: 01823 215706 LDA Longrun House RCPA Longrun House, Bishops Hull, Wellington and Longforth House RCPA SRC Taunton TA1 5AY Longforth Road, Wellington TA21 8RH Tel: 01823 272633 OP PD LDA YA Tel: 01823 663667 OP D YA

Manor House Thurloxton, The RCPA Wellington Road Thurloxton, Taunton TA2 8RH 52 Wellington Road, Taunton TA1 5AP Tel: 01823 413777 OP Tel: 01823 334132 PD LDA MH YA

Moorhaven RCPA Westleigh House Normandy Drive, Taunton TA1 2JT 20 Chip Lane, Taunton TA1 1BZ Tel: 01823 331524 OP D Tel: 01823 284198 OP PD LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 71 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Taunton Deane care homes continued

Wilton House RCPA Woodlands Farmhouse Upper High Street, Taunton TA1 3PX Wrantage, Taunton TA3 6DF Tel: 01823 345630 PD LDA SI YA Tel: 01823 480640 OP D PD SI YA

Taunton Deane care homes with nursing

Aspen Court Hamilton Park Nursing Home RCPA Hope Corner Lane, Taunton TA2 7PB 6 Hamilton Road, Taunton TA1 2EH Tel: 01823 346000 Advert inside front cover OP D Tel: 01823 256650 OP

Beauchamp House Nursing Home Lavender Court RCPA Village Road, Hatch Beauchamp, Roman Road, Taunton TA1 2BD Taunton TA3 6SG Tel: 01823 279151 OP D YA Tel: 01823 481500 Advert page 34 OP D PD SI YA Linden House Nursing Home RCPA www.carechoices.co.uk Calway House RCPA Linden Hill, Lower Westford, Calway Road, Taunton TA1 3EQ Wellington TA21 0DW Tel: 01823 333283 OP D Tel: 01823 667711 OP YA

Camelot House RCPA Advert inside back cover Manor, The Taunton Road, Wellington TA21 9HY Haydon Close, Bishop’s Hull, Taunton TA1 5HF Tel: 01823 666766 OP D MH Tel: 01823 230238 Advert page 36 OP PD YA

Chelston Park Nursing and Residential Home Mountbatten Nursing Home RCPA Search for care – Chelston Gardens Dementia Nursing Home RCPA 82-84 Trull Road, Taunton TA1 4QW West Buckland Road, Wellington TA21 9PH Tel: 01823 333019 OP Tel: 01823 667066 Advert page 40 OP D Northway House Residential Home Dunkirk Memorial House RCPA 96-98 Kingston Road, Taunton TA2 7SN in your area Minehead Road, Bishops Lydeard, Tel: 01823 253999 OP Taunton TA4 3BT Tel: 01823 432407 OP D Oake Meadows Care Home Wyvern Road, Taunton TA1 4RA Firs Nursing Home, The Tel: 0182 3337674 OP D MH YA 251 Staplegrove Road, Taunton TA2 6AQ • Find care providers quickly Tel: 01823 275927 OP Oaktree Court Middle Green Road, Wellington TA21 9NS and easily Frethey House Nursing Home With so many providers Tel: 01823 662032 OP D PD Frethey Lane, Bishop’s Hull, • Search by location and to choose from, Taunton TA4 1AB Wey House Nursing Home care need Tel: 0808 223 5356 Advert page 36 OP Norton Fitzwarren, Taunton TA4 1BT Tel: 01823 337391 D PD MH SI YA AD where do you start? • Information on care quality Gotton Manor Care Home Gotton, Cheddon Fitzpane, If you are considering a care home with nursing, • Links to inspection reports Taunton TA2 8LL see the checklist on page 41. • Additional information, Tel: 01823 413118 OP photos and web links Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism • Brochure requests User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs RCPA Member of the Registered Care Providers Association Somerset – see page 62 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 73 COURT HOUSE A beautiful Georgian Retirement Home set in the lovely village of Cheddar, Somerset. You can live your life to the full and choice is our favourite word

The Manager - Chris Dando 01934 742131 [email protected] Court House Retirement Home, Church Street, Cheddar, Somerset BS27 3RA Sedgemoor care homes

Admirals Rest Court House Retirement Home 5 Taunton Road, Bridgwater TA6 3LW Market Cross, Church Street, Cheddar BS27 3RA Tel: 01278 423238 OP LDA MH YA Tel: 01934 742131 Advert page 74 OP

Apple Tree House RCPA Dimensions Somerset – Greengates 243a Berrow Road, Berrow, 26 Fore Street, North Petherton, Burnham-on-Sea TA8 2JQ Bridgwater TA6 6PY Tel: 01278 788228 LDA Tel: 01278 664502 OP LDA YA

Ashcott Lawns Dimensions Somerset – Northmead House Chapel Hill, Ashcott, Bridgwater TA7 9PJ 3 Northmead Drive, Puriton, Bridgwater TA7 8DD Tel: 01458 210149 OP D Tel: 01278 683478 OP LDA YA COURT HOUSE Beaufort House Dimensions Somerset – The Old Vicarage RCPA 7 Rectory Road, Burnham-on-Sea TA8 2BY Brook Lane, Cannington, Bridgwater TA5 2HP A beautiful Georgian Retirement Home set Tel: 01278 786320 OP Tel: 01278 653688 OP LDA YA in the lovely village of Cheddar, Somerset. Blackdown House Fernery House You can live your life to the full and choice is our favourite word Somerset Court, Harp Road, Brent Knoll, 7 Esplanade, Burnham-on-Sea TA8 1BB Highbridge TA9 4HQ Tel: 01278 794627 LDA Tel: 01278 761905 LDA Friarn House Residential Home RCPA Branch House 35 Friarn Street, Bridgwater TA6 3LJ Taunton Road, North Petherton, Tel: 01278 445115 OP D Bridgwater TA6 6NW Frith House RCPA SRC Tel: 01278 661290 OP D LDA MH SI YA Steart Drive, Burnham-on-Sea TA8 1AA Bridgwater Court Tel: 01278 782537 OP D 42 Market Street, Bridgwater TA6 3EP Gordon Villa Tel: 01934 708772 LDA YA 15 Taunton Road, Bridgwater TA6 3LP Tel: 01278 458018 Broughton Lodge OP D PD LDA MH SI YA AD 88 Berrow Road, Burnham-on-Sea TA8 2PN Greatwood House Tel: 01278 782133 OP D Somerset Court, Harp Road, Brent Knoll, Cherry Trees Highbridge TA9 4HQ 28 Berrow Road, Burnham-on-Sea TA8 2EX Tel: 01278 760555 LDA

Tel: 01278 792962 LDA Greenhill House RCPA Tweentown, Cheddar BS27 3HY Church Road Tel: 01934 740500 1 Church Road, Wembdon, OP D Bridgwater TA6 7RQ Gunters Grove Farm Tel: 01278 453635 PD LDA YA Shurton, Bridgwater TA5 1QH Tel: 01278 653671 Cotswold House LDA Somerset Court, Harp Road, Brent Knoll, Highbridge Court The Manager - Chris Dando Highbridge TA9 4HQ 25 Berrow Road, Burnham-on-Sea TA8 2EY 01934 742131 Tel: 01278 760555 LDA Tel: 01278 785796 OP pd mh ya [email protected] Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Court House Retirement Home, Church Street, Cheddar, Somerset BS27 3RA RCPA Member of the Registered Care Providers Association Somerset – see page 62 SRC – Specialist Residential Care Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 75 Sedgemoor care homes continued

Holly Tree Cottage RCPA Porlock House 243 Berrow Road, Berrow, Burnham-on-Sea TA8 2JQ Somerset Court, Harp Road, Brent Knoll, Tel: 01934 429448 LDA YA Highbridge TA9 4HQ Tel: 01278 761913 LDA Kingsleigh Care Home 78 Berrow Road, Burnham-on-Sea TA8 2HJ Red Gables Tel: 01278 792768 Advert page 77 OP 1 Pinnocks Croft, Berrow, Burnham-on-Sea TA8 2NF Tel: 01278 786607 Knoll House PD LDA YA Somerset Court, Harp Road, Brent Knoll, RNIB Kathleen Chambers House Highbridge TA9 4HQ 97 Berrow Road, Burnham-on-Sea TA8 2PG Tel: 01278 760555 LDA Tel: 01278 782142 OP SI Lakeside House Rosewood Lodge & Brook House Somerset Court, Harp Road, Brent Knoll, 11-13 Friarn Street, Rosewood, Bridgwater TA6 3LH Highbridge TA9 4HQ Tel: 01278 457676 LDA MH YA Tel: 01278 760555 LDA Rouse Laurels Care Home, The 40 High Street, Othery, Bridgwater TA7 0QA Westfield Lane, Draycott, Cheddar BS27 3TN Tel: 01823 698460 OP D PD LDA MH SI YA AD Tel: 01934 742649 Advert page 80 OP D Stafford Lodge Limes Residential Home, The RCPA 87 Berrow Road, Berrow, Burnham-on-Sea TA8 2PF 41 Church Street, Bridgwater TA6 5AT Tel: 01278 784067 LDA Tel: 01278 422535 OP D Street Farm Lodge, The RCPA The Street, Draycott, Cheddar BS27 3TH 18 Huntspill Road, Highbridge TA9 3DQ Tel: 01934 744930 LDA MH Tel: 01278 786618 OP LDA MH YA Minster, The Sydenham House RCPA Mill Street, North Petherton, Bridgwater TA6 6LX Frederick Road, Bridgwater TA6 4NG Tel: 01278 422763 Tel: 01278 661528 PD LDA MH YA OP D Northcroft Towans Care Home, The RCPA Barrows Road, Cheddar BS27 3BD Berrow Road, Burnham-on-Sea TA8 2EZ Tel: 01934 744734 LDA Tel: 01278 782642 OP

Oak Trees RCPA SRC Tudor Lodge RCPA Rhode Lane, Bridgwater TA6 6JF 8 Brightstowe Road, Burnham-on-Sea TA8 2HW Tel: 01278 451125 OP D Tel: 01278 784277 Advert page 77 OP

Old Vicarage, The RCPA Wellfield House Stockland Bristol, Bridgwater TA5 2PZ Manor Road, Catcott, Bridgwater TA7 9HT Tel: 01278 653056 OP YA Tel: 01278 722405 OP

Park View Wembdon Rise RCPA 1 Westfield Road, Burnham-on-Sea TA8 2AW 4 Wembdon Rise, Bridgwater TA1 7QU Tel: 01278 789444 LDA Tel: 01278 420779 LDA YA

76 Search for care at www.carechoices.co.uk to find support in your area Sedgemoor care homes with nursing See page 76 for Service User Bands key

Angels (Stratton House) Ltd RCPA Priory Court Care & Nursing Home 15 Rectory Road, Burnham-on-Sea TA8 2BZ 19 Oxford Street, Burnham On Sea TA8 1LG Tel: 01278 787735 Advert below OP D Tel: 01278 768000 Advert page 80 OP D PD Avalon Nursing Home Advert inside back cover Rosary Nursing Home, The 2-4 Taunton Road, Bridgwater TA6 3LS Mayfield Drive, Durleigh, Bridgwater TA6 7JQ Tel: 01278 450450 OP D PD MH Tel: 01278 727500 OP D PD SI

Axbridge Court Nursing Home RCPA St Michael’s – Care Home with Nursing Physical West Street, Axbridge BS26 2AA Disabilities Tel: 01934 733379 OP Cheddar Road, Axbridge BS26 2DW Tel: 01934 732358 OP PD YA Burnham Lodge Nursing Home RCPA 147 Berrow Road, Stockmoor Lodge RCPA Burnham-on-Sea TA8 2PN 1 Nokoto Drive, Bridgwater TA6 6WT Tel: 01278 783230 OP PD Tel: 01278 434535 OP D YA Casa di Lusso Advert inside front cover Bower Lane, Bridgwater TA6 4GU Please call us on Tel: 01278 557100 OP D PD MH YA Tudor Lodge 01278 784277 to see Residential Care Home how we can help you Hillview Nursing Home RCPA 36 Berrow Road, Burnham-on-Sea TA8 2EX Tel: 01278 792921 OP D

Holywell Nursing Home RCPA 120 Brent Street, Brent Knoll, Highbridge TA9 4BB [email protected] • www.tudorlodge.net Tel: 01278 760601 OP D PD

Stratton House is a Victorian property which is situated in a quiet residential area near the town centre and seafront. We are registered to provide specialist dementia nursing & residential care to 24 residents in a home from home. We provide highly trained nursing staff, promoting independence, dignity and respect. Stratton offers home cooked food, a lovely garden and entertainment. Our Creative Activities Therapist organises regular activities. For further information, contact us: 01278 787735 [email protected] • www.angelsstrattoncare.com 15, Rectory Road, Burnham on Sea, Somerset. TA8 2BZ

Kingsleigh Care Home is a home from home, conveniently situated in a good residential area close to the local town and seafront. Our main aim is to provide quality care in a secure and caring atmosphere, whilst respecting privacy, dignity and maintaining independence as far as possible. We offer high quality respite and day care, and our services include: • 22 registered bedrooms – some with ensuites • Bright lounges offering a relaxing environment • Varied menu of home cooked food • Pleasant and well-tended garden

For further information, contact us: 01278 792768 [email protected] • www.angelskingsleighcare.com Kingsleigh Care Home, 78, Berrow Road, Burnham on Sea, Somerset. TA8 2HJ

Both Stratton House and Kingsleigh Care Home have been awarded Platinum for end of life care by the Gold Standards Framework, and have also been inspected and rated GOOD by CQC

Visit www.carechoices.co.uk for further assistance with your search for care 77 South Somerset care homes

Ashcroft RCPA Blackberry Hill 30 Ashcroft, Chard TA20 2JH Ansford Road, Castle Cary BA7 7HG Tel: 01460 394061 LDA YA Tel: 0800 035 3776 LDA YA

Ashley House – Langport Burnworthy House RCPA The Avenue, Langport TA10 9SA South Street, South Petherton TA13 5AD Tel: 01458 250386 OP D Tel: 01460 240116 OP D Autism Wessex – Barn Close Cambian Lufton Manor College 32 Barn Close, Crewkerne TA18 8BL Lufton, Yeovil BA22 8ST Tel: 01460 74327 LDA YA Tel: 01935 403120 LDA YA

Autism Wessex – Middle Path Carrington House RCPA 58 Middle Path, Crewkerne TA18 8BG Carrington Way, Wincanton BA9 9BE Tel: 01460 72707 LDA YA Tel: 01963 32150 OP D

Beech Tree House Residential Home RCPA Cary Brook RCPA High Street, Keinton Mandeville, Millbrook Gardens, Somerton TA11 6DZ Castle Cary BA7 7EE Tel: 01458 223369 D Tel: 01963 359700 OP D

Beechwood House Care Home RCPA Chard Manor 60 West Coker Road, Yeovil BA20 2JA Tatworth Road, Chard TA20 2DP Tel: 01935 472793 OP Tel: 01460 261016 LDA YA

More than just a care home Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 8 residents in a relaxed, homely environment. A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission. Visit our website www.eleighwaterhouse.co.uk or www. carehomes.co.uk for our recommendations.

George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

78 Search for care at www.carechoices.co.uk to find support in your area South Somerset care homes continued

Church View RCPA Eleighwater House Retirement Home RCPA Chapel Hill, Odcombe BA22 8UH Combe St Nicholas, Chard TA20 3AG Tel: 01398 361467 LDA Tel: 01460 67532 Advert page 78 OP YA

Compton View Residential Care Home RCPA Elms Residential Home, The RCPA 267 St Michaels Avenue, Yeovil Marsh, Yeovil BA21 3QG Yeovil BA21 4NB Tel: 01935 425440 OP D PD SI Tel: 01935 476203 OP Elroi Manor Cool Runnings Too West Hill, Suddon, Wincanton BA9 8BA 63 The Park, Yeovil BA20 1DF Tel: 01963 335770 OP D MH Tel: 01935 474700 OP D PD SI Fir Villa Residential Care Home RCPA Dimensions Somerset – Selwyn House Camel Street, Marston Magna, 52 Southway Drive, Yeovil BA21 3ED Yeovil BA22 8DB Advert below Tel: 01935 479143 OP LDA YA Tel: 01935 850670 OP D PD LDA MH SI

Dimensions Somerset – Spring View Grovelands RCPA SRC Preston Grove, Yeovil BA20 2DU 45 Grove Avenue, Yeovil BA20 2BE Tel: 01935 474303 OP LDA YA Tel: 01935 475521 OP D

Dimensions Somerset – The Maples Hazelwell Lodge RCPA SRC Catherine’s Close, Castle Cary BA7 7HP 67 Station Road, Ilminster TA19 9BQ Tel: 01963 359300 OP LDA YA Tel: 01460 52760 OP D MH

Quality care built around you Tell us what Somerset, Dorset, Hampshire, Wiltshire Altogether Care is a family business established for you think 30 years and brings family values to life, delivering the perfect balance between independent living What have you Share your found useful? and professional care. feedback Take our five What could we Care Homes located in Dorchester, Weymouth and Yeovil minute survey do better?

01935 433069 (Yeovil ofﬁce) www.carechoices.co.uk/reader-survey a better life www.altogethercare.co.uk

Fir Villa Residential Care Home We specialise in dementia care with a person centred approach in a beautiful, tranquil homely setting. Please feel free to visit or contact us at any time. Tel: 01935 850670 Camel Street, Marston Magna, Somerset BA22 8DB www.firvilla.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 79

South Somerset care homes continued

Highfield House Residential Springside Care Home RCPA 71 Halcombe, Chard TA20 2DU High Street, Castle Cary BA7 7AN Tel: 01460 220747 LDA Tel: 01963 350697 OP Sunningdale Lodge RCPA Hollies Care Home, The Sunningdale Road, Yeovil BA21 5LD Florida Street, Castle Cary BA7 7AE Tel: 01935 422980 OP D Tel: 01963 350709 OP Sunnymeade RCPA Huish House Helliers Close, Chard TA20 1LJ Huish Episcopi, Langport TA10 9QP Tel: 01460 66340 OP D Tel: 01458 250247 PD LDA SI YA Sunnyside Residential Home RCPA Latimer Lodge RCPA Crewkerne Road, Chard TA20 1EZ 38 Preston Road, Yeovil BA21 3AQ Tel: 01460 239406 Advert page 86 OP Tel: 01935 319833 OP D PD SI YA Tyndale House Lodge, The RCPA Advert inside front cover 36 Preston Road, Yeovil BA21 3AQ Portway, Langport TA10 0NQ Tel: 01935 350070 OP D PD MH SI Tel: 01458 252543 LDA MH YA Vaughan Lee House RCPA Moorlands Residential Home Orchard Vale, Ilminster TA19 0EX 2 Moorlands Road, Merriott TA16 5NF Tel: 01460 52077 OP Tel: 01460 74425 OP Wisteria House Residential Home Mrs A and Mr R Brooks – 5 Everton Road – Somerset Yeovil BA20 1UF 6 Montacute Road, Tintinhull, Tel: 01935 862900 PD LDA Yeovil BA22 8QD Tel: 01935 822086 OP D New Careford Lodge Ltd, The RCPA Church Street, Merriott TA16 5PR Yew Tree Cottage Residential Home Tel: 01460 75592 Advert page 64 OP Hornsbury Hill, Chard TA20 3DB Tel: 01460 64735 OP D Oaklea Care 5 Preston Grove, Yeovil BA20 2BG For information on different types of care Tel: 01935 479721 OP LDA MH SI YA homes, see page 37.

Perry Court Perry Court Farm, Perry Street, Chard TA20 2QG Tel: 01460 221468 OP LDA YA

Portcullis House RCPA SRC The Embankment, Langport TA10 9RZ Tel: 01458 250800 OP D

South Cary House RCPA South Street, Castle Cary BA7 7ES Tel: 01963 350272 OP

Visit www.carechoices.co.uk for further assistance with your search for care 81 35 years General Nursing & Residential Care You Dementia Nursing Care (OPMH) End of Life Care also available Short-Stay Respite & Day Care 01458 833 275 - [email protected] - www.stbens.co.uk

For care homes. For Living

Your local Bupa care homes in Somerset. If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Somerset could be something for you to think about, whether you’ve got our insurance or not.

Call us for advice or to arrange a visit 0808 273 2523 Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. Q117373 FEB19 CS 01087

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

82 Search for care at www.carechoices.co.uk to find support in your area South Somerset care homes with nursing

Castle House Nursing Home Ltd RCPA La Fontana Advert inside front cover Castle Street, Keinton Mandeville, Fold Hill Lane, Martock TA12 6PQ Somerton TA11 6DX Tel: 01935 829900 OP D PD MH Tel: 01458 223780 OP PD Oak Lodge Care Home Cooksons Court RCPA Lordsleaze Lane, Chard TA20 2HN Cooksons Orchard, Tel: 01460 67258 OP D Yeovil BA20 2FT Tel: 01935 474023 OP D SI Orchards, The RCPA Orchard Lane, Crewkerne TA18 7AF Ferns Nursing Home RCPA Tel: 01460 76267 OP PD YA 141 St Michaels Avenue, Yeovil BA21 4LW Vicarage House Nursing Home RCPA Tel: 01935 433115 OP The Old Vicarage, Hambridge, Langport TA10 0BG Horton Cross Nursing Home RCPA Tel: 0845 869 2976 Horton Cross, Ilminster TA19 9PT OP

Tel: 01460 52144 OP Wessex House RCPA Immacolata House 21-25 Behind Berry, Portway, Langport TA10 0NQ Somerton TA11 7PB Tel: 01458 273594 Tel: 01458 254200 Advert inside front cover OP D OP D SI

Ivelhurst Nursing Home RCPA West Abbey Care Centre 27 Preston Road, Stourton Way, Yeovil BA21 3UA Yeovil BA21 3AD Tel: 01935 574567 Advert page 36 OP D PD YA Tel: 01935 426777 OP YA Yeovil – Sherborne House Care Home RCPA Knoll Care Home Ltd, The RCPA 131 Sherborne Road, 33 Preston Road, Yeovil BA21 3AE Yeovil BA21 4HF Tel: 01935 421822 OP Tel: 01935 423210 OP D YA

Mendip care homes

Avalon Court Residential Home RCPA Critchill Court RCPA SRC High Street, Butleigh, Lynwood Close, Frome BA11 4DP Glastonbury BA6 8SZ Tel: 01373 461686 OP D Tel: 01458 851572 OP Cyder Barn, The RCPA Bendalls Farm Glastonbury Road, West Pennard, Green Ore, Wells BA5 3EX Glastonbury BA6 8NH Tel: 01761 241014 LDA MH Tel: 01458 834945 Advert page 64 OP D PD

Centenary House Dimensions Somerset – Amberleigh 70 Charlton Road, Shepton Mallet BA4 5PD 1 Old Wells Road, Shepton Mallet BA4 5XN Tel: 01749 342727 OP Tel: 0300 303 9001 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 83 Putting care at the heart of your decision

Residential, nursing and dementia care homes in Somerset At MHA, we have over 75 years’ experience providing outstanding care and supporting families, so we know what’s important for our residents. As a charity, we’re always reinvesting in our homes to enable people to live later life well. All our homes offer: • Compassionate, highly-trained staff who care for everyone as an individual • A community spirit, supporting independence and fostering friendship • Home cooked meals prepared by in-house chefs Find out more about our care homes in your area

Residential care Nursing and dementia care

Stratton House Care Home Torrwood Care Home 16 Park Lane Gilbert Scott Road Lower Weston South Horrington Village Bath BA1 2XH Wells BA5 3FB 01225 421196 01749 675533 www.mha.org.uk/strattonhouse www.mha.org.uk/torrwood • Regular trips and events • All en suite rooms, some with shower facilities • Hair salon • Award-winning music therapy • Extensive landscaped garden and orchard • Regular trips and events • Packed activities calendar • Packed activities calendar including cheerleading • Reflexology sessions • Beautiful views of golf course • Family atmosphere with lots of volunteers • Hair salon from local college • Secure gardens • On-site parking for visitors

www.mha.org.uk

MHA0319879824-001_Care Choices Advert - Somerset.indd 1 27/03/2019 11:23 Mendip care homes continued

Dimensions Somerset – Cherrytrees Greenhill Grange Residential Home Ltd RCPA Cherry Grove, Frome BA11 4AW Catherston Close, Frome BA11 4HR Tel: 01373 452965 OP LDA YA Tel: 01373 471688 OP Dimensions Somerset – Jasmine Mellifont Abbey Dod Lane, Glastonbury BA6 8BZ The High Street, Wookey, Wells BA5 1JX Tel: 01458 834502 OP LDA YA Tel: 01749 672043 OP MH Dimensions Somerset – The Old Police House Old Rectory, The Catch Road, Nunney, Frome BA11 4NE Chewton Hill, Chewton Mendip, Radstock, Tel: 01373 863068 OP LDA YA Avon BA3 4NQ Tel: 01761 241620 East Court LDA MH Doctors Hill, Wookey, Wells BA5 1AR Rowden House RCPA Tel: 01749 673122 LDA 2 Vallis Road, Frome BA11 3EA Tel: 01373 462271 Ferndale OP D 131 Whitstone Road, Shepton Mallet BA4 5PS SENSE – 30 Norbins Road Tel: 01749 345885 LDA Glastonbury BA6 9JF Tel: 01458 833152 LDA SI Field House RCPA Cannards Grave Road, Shepton Mallet BA4 4LU Southlawns RCPA Tel: 01749 342006 OP D Highfield Road, Street BA16 0JJ Tel: 01458 443635 OP D Fletcher House RCPA Glastonbury Road, Wells BA5 1TN St Cecilia Care Home RCPA SRC Tel: 01749 678068 OP D 1 Hitchen Lane, Shepton Mallett BA4 5TZ Tel: 01749 342809 Grange, The OP D Priddy Road, Green Ore, Tudors, The RCPA Wells BA5 3EN Street Road, Glastonbury BA6 9EQ Tel: 01275 331258 LDA MH Tel: 01458 831524 OP

Mendip care homes with nursing

Arthurs Court RCPA Clare Hall Nursing Home 27 Highfield Road, Street BA16 0JJ Ston Easton, Radstock BA3 4DE Tel: 01458 447244 Advert page 86 OP D PD Tel: 01761 241626 OP D YA

Belmont Villa Care Home RCPA Fosse House Nursing Homes RCPA 58-62 Weymouth Road, South Street, Stratton-on-the-Fosse, Frome BA11 1HJ Radstock BA3 4RA Tel: 01373 471093 OP Tel: 01761 233018 OP Catherine House General Nursing Home Frome Care Village Cork Street, Frome BA11 1BL Styles Hill, Frome BA11 5JR Tel: 01373 451455 OP D YA Tel: 01172 872566 OP D MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 85 Aiveda

Arthur’s Court At Arthur’s Court we provide nursing, dementia, palliative 27 Highfield Road, Street, Somerset BA16 0JJ and residential care in a homely atmosphere. Our highly trained, friendly staff ensure our residents have the best standard of care. • Quality, nutritious, home cooked meals • Award winning activity programme • Set in the heart of Glastonbury • Well respected reputation • High quality nursing care • Palliative care • Homely & friendly environment • Carehome.co.uk Top 20 Care Home award for 2014 T: 01458 447244 E: [email protected]

Sunnyside A traditional character home offering high standards Crewkerne Road, Chard, Somerset TA20 1EZ of care, and a professional quality service by friendly & dedicated staff. • Quiet garden with a fish pool • Varied activity programme • Freshly prepared healthy meals • Single rooms majority are en suite • Excellent reputation • Residential & Dementia care • Palliative care • Homely & friendly environment • Carehome.co.uk Top 20 Care Home award for 2017 T: 01460 239406 E: [email protected]

For more information on our homes please visit our website www.aiveda.co.uk Mendip care homes with nursing continued See page 85 for Service User Bands key

Glastonbury Care Home RCPA St Benedict’s Nursing Home RCPA Pike Close, off Sedgemore Way, Glastonbury BA6 9PZ 29 Benedict Street, Glastonbury BA6 9NB Tel: 01458 836800 OP D Tel: 01458 833275 Advert page 82 OP D PD SI Aiveda Glen Care Home, The RCPA Torrwood Care Centre Shapway Lane, Evercreech, Gilbert Scott Road, South Horrington Village, Shepton Mallett BA4 6JS Wells BA5 3FB Tel: 01749 830369 OP Tel: 01749 675533 Advert page 84 OP D PD SI

Gracewell of Frome Wells Nursing Home, The RCPA Welshmill Lane, Frome BA11 2AA Henton, Wells BA5 1PD Tel: 01373 489500 OP D PD SI YA Tel: 01749 673865 OP PD SI Pondsmead Care Home RCPA See page 48 for more information on paying for Shepton Road, Oakhill, Bath BA3 5HT care homes in Somerset. Tel: 01749 841111 OP D PD YA

Index - Home care providers Arthur’s Court At Arthur’s Court we provide nursing, dementia, palliative Able2Achieve Office 25 Carroll’s 27 Home Instead Senior Care, 27 Highfield Road, Street, Somerset BA16 0JJ and residential care in a homely atmosphere. Our highly trained, friendly staff ensure our residents have the best Agincare UK Ltd 25 Churchview Care Services Yeovil, Sherborne & Bridport 27 standard of care. Altogether Care LLP – Yeovil (Taunton) 27 Horton House 27 • Quality, nutritious, home cooked meals Care at Home 25 CL Lifestyles Night Sare and House of St Martin 27 • Award winning activity programme Amber Home Care 25 Support 27 Hummingbird Care 29 • Set in the heart of Glastonbury Craegmoor Supporting You I-Care 29 • Well respected reputation Ash House 25 in the South West 27 • High quality nursing care Beauchamp House Nursing Invictus Plus Care 29 • Palliative care Home 25 Crimson Hill Support 27 Latimer Lodge 29 • Homely & friendly environment Dementia Care TLC 27 Laurel Leaf Support Somerset 29 • Carehome.co.uk Top 20 Care Home award for 2014 Berkeley Home Health – Somerset and Wiltshire 25 Dimensions Somerset Frome Libertas Care Ltd T: 01458 447244 E: [email protected] – 3 The Barley Yard 29 Blue Moon Care Ltd 25 Domiciliary Care Office 27 Lifeline Homecare – Frome 29 Bluebird Care 25 Dimensions Somerset Taunton Sunnyside A traditional character home offering high standards Domiciliary Care Office 27 Lifeways Community Care of care, and a professional quality service by friendly & Bluebird Care Devon and Crewkerne Road, Chard, Somerset TA20 1EZ Dimensions Somerset Yeovil (Taunton) 29 dedicated staff. Somerset Live In Care 25 Domiciliary Care Office 27 Lily Caring Angels Ltd 29 • Quiet garden with a fish pool Boocare 25 Drakes Place 27 Livability Somerset 29 • Varied activity programme Brunelcare Domiciliary Care Live in Care 29 • Freshly prepared healthy meals Services Somerset 25 Dunster Lodge Domiciliary Care 27 • Single rooms majority are en suite Managed Care Ltd 29 Burleys Home Care Services 25 Enable Support Services 27 • Excellent reputation Meadow Court 29 Butterfields Home Services 25 FHS24 Nursing+Care Agency 27 • Residential & Dementia care Mencap – Taunton Deane • Palliative care Finesse Healthcare Ltd 27 Cambian Lufton Manor College 25 Support Services 29 • Homely & friendly environment Flourish House 27 • Carehome.co.uk Top 20 Care Home award for 2017 Candlelight Homecare Mencap – Yeovil Support Glastonbury Area Office 25 Future Living 27 Service 29 T: 01460 239406 E: [email protected] Care Partnership, The 25 G H Quality Care Ltd Mi Casa Care Ltd Devon 29 Care South Home Care Services – 63 Taunton Road 27 NAS Community Services Somerset 27 Heartfelt Care 27 (Somerset) 29 For more information on our homes please visit our website Care Wyvern 27 Home Instead Senior Care 27 Neighbourhood Care HQ 29 www.aiveda.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 87 Home care providers continued Advertisers in bold Netherclay Home Care 29 Select Homecare Direct 31 Total Care 31 Newcross Healthcare Solutions Somerset Care Community 31 Voyage (DCA) Somerset Ltd (Taunton) 29 Somerset Care Realise & Devon 31 Newcross Healthcare Solutions (South West) 31 Way Ahead Care Ltd (Yeovil) 29 Somerset Domiciliary and – Taunton 31 NursePlus UK 29 Floating Support Wisteria Care 31 One to One Homecare Ltd 29 (Minehead) 31 Wisteria House Residential Orchard Lea 29 South West Independence Ltd Home – Somerset 31 Reynard Care & Support Care at Home 31 Woodrift 31 Agency, The 31 Sterling Care Partners Ltd 31 You First Support Services CIC 31 Ruby Care 31 Thornhill Care Services 31 Your Life (Taunton) 31

Care homes and care homes with nursing providers Advertisers in bold Abbeyfield (Somerset) Society 70 Broughton Lodge 75 Cotswold House 75 Admirals Rest 75 Bungalow, The 70 Court House Retirement Home 75 Angels (Stratton House) Ltd 77 Burnham Lodge Nursing Home 77 Covenant Care Apple Tree House 75 Burnworthy House 78 – The Wheelhouse 70 Arthurs Court 85 Calway House 70, 73 Cream IV Ltd 70 Ashcott Lawns 75 Cambian Lufton Manor College 78 Cream Residential Care 70 Ashcroft 78 Camelot House 73 Crimson Hill Support Ltd 70 Ashleigh House 70 Carrington House 78 Critchill Court 83 Ashley House – Langport 78 Cary Brook 78 Croft House 69 Aspen Court 73 Casa di Lusso 77 Cyder Barn, The 83 Autism Wessex – Barn Close 78 Castle House Nursing Dairy House, The 70 Home Ltd 3 Autism Wessex – Middle Path 78 8 Daneswood Care Home 69 Catherine House 70 Avalon Court Residential Home 83 Dene Lodge, The – Minehead 69 Catherine House General Avalon Nursing Home 77 Dimensions Somerset Nursing Home 85 Axbridge Court Nursing Home 77 – Amberleigh 83 Cedar Lodge 70 Barley House 70 Dimensions Somerset Centenary House 83 – Ashbury 70 Beauchamp House Nursing Chard Manor 78 Home 73 Dimensions Somerset Chelston Park Nursing and – Cherrytrees 85 Beaufort House 75 Residential Home – Chelston Dimensions Somerset Beech Tree House Residential Gardens Dementia Nursing – Greengates 75 Home 78 Home 73 Dimensions Somerset Beechwood House Care Home 78 Cherry Trees 75 – Jasmine 85 Belmont Villa Care Home 85 Church Road 75 Dimensions Somerset Bendalls Farm 83 Church View 79 – Newholme 70 Blackberry Hill 78 Churchview 70 Dimensions Somerset Blackdown House 75 Clare Hall Nursing Home 85 – Northmead House 75 Blenheim Lodge 69 Compton View Residential Dimensions Somerset Branch House 75 Care Home 79 – Oak Bungalow 70 Bridge House (Somerset) 70 Cooksons Court 83 Dimensions Somerset Bridgwater Court 75 Cool Runnings Too 79 – Selwyn House 79

88 Search for care at www.carechoices.co.uk to find support in your area Care homes and care homes with nursing providers continued Advertisers in bold Dimensions Somerset Grange, The 85 Mellifont Abbey 85 – Spring View 79 Greatwood House 75 Minster, The 76 Dimensions Somerset Greenhill Grange Residential Moorhaven 71 – The Brambles 70 Home Ltd 85 Moorlands Residential Home 81 Dimensions Somerset Greenhill House 75 Mountbatten Nursing Home 73 – The Maples 79 Grovelands 79 Mrs A and Mr R Brooks Dimensions Somerset Gunters Grove Farm 75 – 5 Everton Road 81 – The Old Police House 85 Halcon House 70 Netherclay House 71 Dimensions Somerset Hamilton Park Nursing Home 73 New Careford Lodge Ltd, The 81 – The Old Vicarage 75 Hazelwell Lodge 79 Northcroft 76 Dimensions Somerset Highbridge Court 75 Northfield House 69 – The Saplings 70 Highfield House Residential Northway House Residential Drakes Place 70 Care Home 81 Home 73 Dunkirk Memorial House 73 Hillview Nursing Home 77 Nynehead Court 71 Dunster Lodge Residential 81 Oak Lodge Care Home 83 Home 69 Hollies Care Home, The Oak Trees 76 East Court 85 Holly Tree Cottage 76 Holywell Nursing Home 77 Oake Meadows Care Home 73 Eastleigh Care Homes Oaklea Care 81 – Minehead Ltd 69 Horton Cross Nursing Home 83 Oaktree Court 73 Eleighwater House Retirement House of St Martin 71 Old Rectory, The 85 Home 79 Huish House 81 Old Vicarage, The 76 Elm Tree House 70 Hummingbird Care 71 Orchard Lea 71 Elmsmead 70 Immacolata House 83 Orchards, The 83 Elms Residential Home, The 79 Ivelhurst Nursing Home 83 Park View 76 Elroi Manor 79 Kingdom House 71 Perry Court 81 Ferndale 85 Kingsleigh Residential 76 Pondsmead Care Home 87 Fernery House 75 Knoll Care Home Ltd, The 83 Porlock House 76 Ferns Nursing Home 83 Knoll House 76 Portcullis House 81 Field House 85 Knowls, The 71 Priory Court Care & Nursing La Fontana 83 Field House (Minehead) 69 Home 77 Firs Nursing Home, The 73 Lakeside House 76 Pulsford Lodge 71 Fir Villa Residential Home 79 Langley House 71 Rectory Care Home, The 71 Fletcher House 85 Latimer Lodge 81 Red Gables 76 Fosse House Nursing Homes 85 Laural House 71 Rivers 71 Frethey House 73 Laurels, The 76 RNIB Kathleen Chambers House 76 Friarn House Residential Home 75 Lavender Court 73 Rosary Nursing Home, The 77 Frith House 75 Limes Residential Home, The 76 Rosewood Lodge & Brook Frome Care Village 85 Linden House Nursing Home 71, 73 House 76 Glastonbury Care Home 87 Little Oaks Residential Care Rouse 76 Glen Care Home, The 87 Home 71 Rowden House 85 Glen Lyn 69 Lodge, The 76 SeeAbility – Fiennes House Golden Gorse Residential Care Lodge, The 81 Residential Home 71 Home 69 Longrun House 71 SENSE – 30 Norbins Road 85 Gordon Villa 75 Manor House Thurloxton, The 71 South Cary House 81 Gotton Manor Care Home 70, 73 Manor, The 73 Southlawns 85 Gracewell of Frome 87 Mayfair Residential Home 69 Springside 81

Visit www.carechoices.co.uk for further assistance with your search for care 89 Care homes and care homes with nursing providers continued Advertisers in bold St Benedict’s Nursing Home 87 Torrwood Care Centre 87 Westerley Residential Care St Cecilia Care Home 85 Towans Care Home, The 76 Home for the Elderly St Georges Care Home 71 Tudor Lodge 76 – Minehead 69 St Michael’s – Care Home with Tudors, The 85 Westleigh House 71 Nursing Physical Disabilities 77 Tyndale House 81 Wey House Nursing Home 73 Wilton House 73 Stafford Lodge 76 Vaughan Lee House 81 Winsor Nursing Home, The 69 Stanway Close and Greenway Vicarage House Nursing Home 83 Wisteria House Residential Road 71 Wellfield House 76 Home – Somerset 81 Stockmoor Lodge 77 Wellington and Longforth Woodlands Farmhouse 73 Street Farm 76 House 71 Woodside 69 Sunningdale Lodge 81 Wellington Road 71 Wyndham House 69 Sunnymeade 81 Wells Nursing Home, The 87 Yeovil – Sherborne House Care Sunnyside Residential Home 81 Wembdon Rise 76 Home 83 Sydenham House 76 Wessex House 83 Yew Tree Cottage Residential Tidings 69 West Abbey Care Centre 83 Home 81

Other advertisers Acer House Care Home 55 Halcon Centre, The 38 Porter Dodson Solicitors 59 Aiveda 86 Helping Hands 24 Realise 38 Agincare 24 Humanicare 32 Russets Care Home, The 56 Altogether Care 31, 79 Limes Care Home, The Select Homecare Direct Ltd 28 Inside front cover Angels Care and Nursing 77 Serenita ARBD Inside font cover Live In Care 30 Avery Healthcare 55, 68 Somerset Care 38 Barchester 36 Magna Housing 34 St Georges Nursing Home 36 Bluebird Care 24 MHA 84 St Monica Trust 56 Blue Moon Care 42, 43 My Family, Our Needs 34, 59, 65 Bradbury Outreach Services 28 My Willows 38 Stanton Court Nursing Home 80 Bupa 82 N. Notaro Homes Ltd Stratton House Care Home 84 Inside front cover Camelot Care Inside back cover Stuart House Care Home Notaro Care Homes Inside front cover Campania ARBD Inside front cover Inside front cover Care Choices 48, 53, 72, 79, 82 Summer Lane Nursing Notaro Homecare Ltd & Care Home 80 Care South Home Care 30, 34 Inside front cover Suttons Stairlifts 15 Caring Homes 36 Notaro Live-in Care Clarence Park Care Home Inside front cover, 26 Total Care 20 Inside front cover Petals Active Living Centres 38 Vane Hill ARBD Inside front cover Country Court Care 80 Poets Mews Care Home 68 Way Ahead Care 22

Care Choices Limited has taken every care to Publisher: Robert Chamberlain. ensure that the information contained in this Director of Sales: David Werthmann. Directory is accurate at the time of print. The company cannot accept Editor: Angharad Burnham. responsibility for any errors or omissions in the publication, including if an Content Editor: Emma Cooper. organisation varies from the information included in an advertisement, the Junior Editor: Henry Thornton. editorial or the listings. Care Choices Limited does not endorse or support Regional Team Manager: Russell Marsh. any particular organisation included in the Directory. ©2019 Care Choices Sales Manager: Paul O’Callaghan. Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Regional Sales Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Senior Sales Executives: Mark Dalton, Mustafa Kanuni. Ref. No: 4001/XSomerset10/0519. Reproduction of any part of this Sales Executive: Claire Cornish, Jake Harvey. publication in any form without the written permission Director of Creative Operations: Lisa Werthmann. of Care Choices Limited is prohibited. This publication is available free of Studio Manager: Jamie Harvey. charge from Somerset County Council. Assistant Studio Manager: Holly Cornell. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Creative Artworkers: Kieran Bitten, Ruth Clarry. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

90 Search for care at www.carechoices.co.uk to find support in your area 2018 SOMERSET BUSINESS AWARDS – RUNNER UP FAMILY BUSINESS OF THE YEAR

Nursing and Residential Homes

2017 WINNER OF THE CARE FOCUS SOUTH WEST END OF LIFE CARE AWARD

CARE HOME OF THE YEAR 2016 FINALIST

qualityProviding person-centred care

Our residents enjoy a wide range of activities to keep them stimulated, active and entertained.

Only health care company in the South West to be listed in the Stock Exchange Group Report ‘1000 companies to inspire Britain 2018’ An award-winning provider of care in the community, Camelot Care offers exceptional levels of nursing, residential and dementia care in Somerset and Devon Call us today on 01823 666 766 for more information or visit us online at www.camelotcare.co.uk Netherclay Home Care Supporting Independent Living

We offer Personalised care and support. Your Care, Your Way. Choice - Control - Independence

• Home care & support • Domestic support, shopping & accompanied visits • Companion care • Dementia care & support • Night time care & support • Support with long term conditions • Hospital to home service www.netherclayhomecare.co.uk

Give us a call and see how we can help. Would you like... We are now taking enquiries in your postcode. 3 The times that suit you? 3 The same team of carers at the same time? 01823 668400 Taunton, Wellington, Bridgwater and 3 Carers who arrive and leave on time? the Devon/Somerset border

Netherclay Home Care Ltd Hawkridge House, Chelston Business Park, Wellington TA21 8YA E | [email protected]