Somerset Social Care and Support for Adults 2019/20 The essential guide to choosing and paying for care and support In association with www.somerset.gov.uk www.carechoices.co.uk Everyday is a new day at Notaro Homes Life is often about the little moments. Enjoying coffee and cake in the morning, pottering about in the garden in the warm afternoon sunshine, visiting the animals in one of Care Homes & Locations our farms, singing and dancing or having a natter whilst Immacolata House Care Home, Langport knitting a jumper for the grandchildren. The Lodge Care Home, Langport A happy day is a day well spent. That’s exactly what we aim to La Fontana Care Home, Martock provide at Notaro Care Homes. You have the choice to plan your Casa di Lusso Care Home, Bridgwater day the way you want to. Some time alone, or sharing in a social Cedar Lodge and The Limes Care Home, Taunton activity, we provide a range of personalised activities to suit Aspen Court Care Home, Taunton everyone’s interests. Clarence Park Care Home, Weston-super-Mare Stuart House Care Home, Weston-super-Mare And with care and support tailored to suit your needs and provided the way you choose; all you need to think about is Alcohol Related how you wish to enjoy your day. Brain Damage (ARBD) Homes Notaro Care Homes… Vane Hill ARBD, Torquay Serenita ARBD, Weston-super-Mare so much more than exceptional care. Campania ARBD, Weston-super-Mare Care at Home Live in Care (National) 0845 5190800 www.liveincare.com Notaro Homecare Ltd N. Notaro Homes Ltd (North Somerset) 01934 422800 Queensmead Court, Bristol Road www.notarohomecare.co.uk Winscombe, North Somerset BS25 1PR www.notarohomes.co.uk 01934 422822 Contents Welcome from Somerset County Council 4 How can Somerset County Council help Regions covered by this Directory 5 you? 44 How can this Directory help? 5 Needs assessments 44 The role of Adult Social Care 5 Care eligibility 45 What is the difference between care and support? 6 Reablement 46 Where do I start? 6 Home First 46 Help and advice 6 Occupational therapy assessment 46 Writing your support plan 8 Carers’ assessments 47 Help for carers 9 Paying for care 48 Carers’ information, support and counselling 9 Will we contribute towards your care costs? 48 Young carers 10 Personal budgets 49 Direct Payments 49 Health and wellbeing 10 What if I move home? 50 Keeping active 10 Paying for care homes 51 Emotional and mental health 10 Third party payments 52 Support in the community 11 What happens to your home? 52 Library services 12 Running out of money 53 Learning and training 12 NHS Continuing Healthcare 53 Somerset Volunteer Service 12 Support for people who lack capacity 54 Somerset Active Living 13 Specialist care 55 Transport and travel 13 Dementia 55 Staying safe from falls 14 Coping with a sensory loss 55 Meals 14 Residential dementia care checklist 57 Leaving hospital 14 Learning disabilities 58 Equipment 15 Resource for those supporting disabled children 58 Community alarm services 16 Daytime care and support 16 Essential information 58 Assistive technology checklist 17 Finding care in your area 58 Making life easier at home 18 How solicitors can help 58 Safeguarding adults at risk 60 Care and support at home 21 Making Safeguarding Personal 60 Home care 21 Making a complaint 61 Live-in care 21 The Registered Care Providers Association Ltd 62 Home care agency checklist 23 Home care providers 25 Other initiatives 62 ‘Tell Us Once’ service 62 Housing with support 33 NHS 111 63 Sheltered and retirement housing 33 Healthwatch Somerset 63 Extra Care Housing 33 Eligibility and applying for Extra Care Housing 35 Useful local and national contacts 65 Pathways 35 Care homes listings 69 Care homes 37 West Somerset 69 Types of home 37 Taunton Deane 70 Checking quality 39 Sedgemoor 75 Care home contracts – independent advice 39 South Somerset 78 Choosing a care home 39 Mendip 83 Care homes checklist 41 Index 87 To obtain extra copies of this Directory, free of charge, call us on: 0300 123 2224. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council Welcome to the 2019-20 edition of the Somerset If you would like to tell us about your experience Care and Support Directory. I hope you will find of using any of the services listed in this Directory, it valuable if you want to know more about what please phone us on: 0300 123 2224. support or care is available for you, or for a relative or friend. If you pay for your care and support National and local policies about social care change services yourself or if the local authority contributes every year, so please double check with us, or talk towards the cost (see page 48), this Directory will with an independent financial adviser before making help you to find the advice, care and support that any decisions that have financial implications for you you need. or your family. Somerset County Council is committed to helping You can contact us on: 0300 123 2224 for people maintain their independence and quality of information, advice and support or visit: life, wherever possible in their own home. As you www.somersetchoices.org.uk know, local authorities such as ours continue to be under significant financial pressures, yet we still wish If it is appropriate, we can refer you to community to assist people in achieving their ambitions. Making support groups, our own social care staff or to the sure that the most vulnerable members of our right partner organisation. communities are safe and well cared for remains our highest priority. We know that deciding what care Stephen T Chandler and support is best for you or someone you care for Director of Adult Social Services can be difficult. Lead Commissioner Adults and Health Customer Contact: 0300 123 2224 One in ten people in the UK cares for friends or Email: [email protected] family members. We support unpaid carers in various Web: www.somerset.gov.uk ways, for example by providing training, links to support groups and by contributing towards short breaks (often called respite). Please see page 9 for more information about carer support. We work closely with colleagues in our health services, registered care providers and the Care Quality Commission (the independent health and social care regulator) to monitor and raise the standards of care and support in Somerset. We are proud that a higher than average proportion of regulated services in our county are judged to be Good or Outstanding than in other regions. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. 4 Search for care at www.carechoices.co.uk to find support in your area Regions covered by this Directory West Somerset Care homes 69 BATH AND NORTH SOMERSET NORTH EAST SOMERSET Care homes with nursing 69 Taunton Deane Cheddar Care homes 70 Burnham- Frome on-Sea Wells Care homes with nursing 73 Shepton Minehead Glastonbury Mallet Sedgemoor Watchet Bridgwater Care homes 75 Street Care homes with nursing 77 Dulverton Wincanton South Somerset Wiveliscombe Taunton Somerton Care homes 78 Wellington Yeovil Care homes with nursing 83 DEVON Ilminster Crewkerne Mendip Chard DORSET Care homes 83 Care homes with nursing 85 How can this Directory help? If you need advice about support that is available to easier and support you to stay healthy, active and help you remain independent, or about care services independent. or support for carers, this Directory is for you. The information in this Directory is designed so that There is a wide range of services available to people you can find solutions for yourself, but you can ask us across the county. Many of these can help make life for help and advice if you need it (see page 44). The role of Adult Social Care The first thing many people want to know is, ‘can the their own choices about their care and support council help me pay for care?’ As a general rule, if you arrangements. have over £23,250 in capital and savings, no we can’t; if you have less than this and you meet the national To achieve this, we are linking closely with a wide eligibility criteria for care, we may be able to. This is range of community and voluntary groups and explained in much more detail starting on page 48. people who work to support people locally. We know that many people and their carers, with We have also set up local, friendly drop-in centres a little support provided at the right time, can at venues across the county, where you can pop-in successfully live at home and enjoy their life to the for a cup of tea and discover the range of groups full, often without our help. available that may be able to provide advice and support to help you continue to live independently.